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dUsbew"></div></div></header><main><div id="start-of-content"></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="283xdSZCfFNi5reOG7UHbg" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="283xdSZCfFNi5reOG7UHbg" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="324rizC61tkXiUo4xNm5Nc" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><p></p><h1 class="sc-9827fdd0-0 gTIfUQ"><span>Hootsuite Privacy Policy</span></h1><hr/><p><b><i>Last Updated</i></b><i>: July 9, 2024</i></p><p>Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy provides information on how we manage information about you.</p><ol><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#1gbqO9KvMDGAsmMbbbC1k4" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#1gbqO9KvMDGAsmMbbbC1k4"><u>What this Privacy Policy covers</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn"><u>Information we collect and how we use it</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#1mb8rQ8j0iZW1mw8vGjHje" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#1mb8rQ8j0iZW1mw8vGjHje"><u>Who we share your information with</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#2A9I2IofKFpUoNjPBwEjCj" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#2A9I2IofKFpUoNjPBwEjCj"><u>How we safeguard your information</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#4hu3C6V1zz3l00mpKHHfWm" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#4hu3C6V1zz3l00mpKHHfWm"><u>How long we retain your information</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#5Ym8AnZlUrJ9CIRSiSQfqK" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#5Ym8AnZlUrJ9CIRSiSQfqK"><u>Your privacy rights and choices</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#5jk5sUf1rhiE2dINb88QgN" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#5jk5sUf1rhiE2dINb88QgN"><u>International data transfers</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#66sgPjlJpF42JIBJpYyTA6" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#66sgPjlJpF42JIBJpYyTA6"><u>Regional privacy notice</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#47Es9LXYxDVqfwVi3sxGQ9" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#47Es9LXYxDVqfwVi3sxGQ9"><u>How to contact us</u></a></span></p></li><li><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#5WMFN1On6Mtd68PmmrsmiZ" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#5WMFN1On6Mtd68PmmrsmiZ"><u>Changes to this Privacy Policy</u></a></span></p></li></ol><p></p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="1gbqO9KvMDGAsmMbbbC1k4" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="1gbqO9KvMDGAsmMbbbC1k4" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="45CExVA6w0GCb6brWh8KnO" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>1. What this Privacy Policy covers</span></h2><p>This Privacy Policy outlines how Hootsuite collects, uses, shares, and safeguards information about you when you use our Services, visit our websites, use our mobile applications, and otherwise interact with you. We also describe the choices you have about your information. If you’re independently publishing information on social media and other websites without using our Services, please refer to our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/author-privacy-policy" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/author-privacy-policy">Author Privacy Policy.</a></span></p><p>Collectively, we refer to the Hootsuite, Talkwalker, Sparkcentral, and Heyday platforms as our “Services”. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>Hootsuite Services</span></h3><p>Hootsuite’s social media management platform allows you to bring together all of your social media accounts for easy access and management. Through this online platform, you can manage your social media, marketing, and advertising campaigns; engage with your audience; schedule and publish messages; manage customer care communications; monitor your brand and other brands; and analyze the results of these activities. We also offer training services through Hootsuite Academy.</p><p>Hootsuite’s affiliates also provide the following services:</p><h4 class="sc-9827fdd0-3 blffnD"><span>Talkwalker Services</span></h4><p>Talkwalker’s social listening and consumer intelligence services are provided by Talkwalker S.à.r.l., in Luxembourg, and its affiliates. Talkwalker gathers real-time data across social channels and the web to provide its customers with comprehensive insights and data-driven solutions to optimize their social media strategies, uncover hidden trends, discover new audiences, and be crisis-ready.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Sparkcentral Services</span></h4><p>Sparkcentral’s social customer care solutions are provided by Sparkcentral Europe NV, in Belgium and Sparkcentral, Inc., in the US. This solution allows you to unify your customer conversations in an interactive dashboard. You can resolve customer problems more quickly, and automate, prioritize and triage conversations across multiple messaging channels or social networks.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Heyday</span></h4><p>Heyday’s social commerce solutions are provided by Heyday Technologies Inc., in Canada. Heyday uses a conversational AI platform that connects messaging apps with e-commerce platforms, enabling brands to engage their customers and sell directly in-chat — turning more conversations into conversions. Heyday integrates with branded websites and apps, e-commerce platforms, product feeds and order tracking management systems to meet customers with always-on virtual support and personalized recommendations that boost engagement and conversions. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>Our Customers’ use of the Services</span></h3><p>When providing Services to our customers we may process personal information as a processor or service provider under the terms of the agreement we have entered into with them. In this situation, our customers are responsible for the processing of this information and individuals may reach out to those customers directly for any questions or concerns about the processing of their information. </p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="445mrYxmrF8PtfG1USegMn" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="445mrYxmrF8PtfG1USegMn" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="1k58LbAmZPf1yby2t5ym1N" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>2. Information we collect and how we use it</span></h2><p>We collect information about you when you use our Services, visit our websites, and interact with us in a business context. Information may be collected when you provide it to us directly, or automatically when you use the Services and websites. We may also collect data from other sources, including those that are publicly available or from third-party data providers.</p><h3 class="sc-9827fdd0-2 iMayWq"><span>Using our Services</span></h3><p>Hootsuite collects information to provide you with our Services and to improve our service offerings. We collect contact, account, and preference details for account setup, personalization, and communication. Billing, Services plan, and business data help us manage our Services. We process Content, social profile, and messaging data to facilitate your use of our Services. Lastly, logs, usage data, and support details allow us to maintain security and improve our Services.<br/></p><div class="sc-31c5bd02-0 jpuVoW"><table data-richtext-table="true" class="sc-31c5bd02-1 lbDYdr"><tbody><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Type of Information</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p><b>Purpose</b></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Account Information</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Contact and profile information<br/><i>E.g., Name and email address, organization name, address, language preferences, time zone, image (if you choose to provide this), preferred types of communications</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Creating an account and user authentication of the Services.</p><p>Communicating with you about the Services, surveys, contests, and events.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Social Network profile information <br/><i>E.g., Facebook username</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Creating an account or user authentication of the Services if you choose to use a social login.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Billing, plan, and business information<br/><i>E.g., Credit card number, organization name</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Provisioning and payment of the Services.</p><p>Personalizing communications.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Content</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Content uploaded to, downloaded from, and visible on the Services.<br/><br/>This includes materials curated and uploaded by users to the Services, including, messages, posts, comments, images, advertising information; messages, posts, comments, prompts and outputs from AI-Powered Services; and mentions (such as, likes) from Social Network users.<br/><i>E.g., Instagram posts from an organization’s account, social media posts from a LinkedIn user </i> </p></td><td class="sc-31c5bd02-2 cShbiV"><p>Providing the Services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Chat and conversational data from our chatbot services<br/><i>E.g., Chat messages involving an individual asking about the delivery date for an order</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Providing the Services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Social media and messaging metadata<br/><i>E.g., Number of social media followers, number of posts</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Providing the Services.</p><p>Compiling and providing social media user analytics, insights and measurement reports.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Logs, usage, and support data</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Log data and general location<br/><i>E.g., IP address, browser type and settings, device information (such as make, model, and OS), date and time of login, and </i><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/cookies" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/cookies"><i>cookies</i></a></span></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Managing the performance, security and compliance of the Services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>User settings<br/><i>E.g., Location and language</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Enabling location-based features (if you choose to share your location on your posts). </p><p>Personalizing the Services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Usage, session, and analytics data<br/><i>E.g., Frequency of login and access to different areas of the Services</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Helping identify issues and to better understand how the Services are used to improve our Services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Customer support data <br/><i>E.g., Questions, issues, and general feedback</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Resolving issues and helping us improve our Services.</p></td></tr></tbody></table></div><h3 class="sc-9827fdd0-2 iMayWq"><span></span><br/><span>Surveys, events, marketing and other activities</span></h3><p>Hootsuite collects information for surveys, events, and marketing efforts. We collect registration details to manage events and webinars, while feedback and opinions help us refine our products and services. We use recordings for quality assurance purposes and help us make improvements. Our interaction with you on social media and by email helps us evaluate and improve our marketing campaigns. Usage data from our website resources also guide us in improving these materials. We also gather employment-related information for hiring purposes through our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://careers.hootsuite.com/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://careers.hootsuite.com/"><u>careers site</u></a></span>.<br/></p><div class="sc-31c5bd02-0 jpuVoW"><table data-richtext-table="true" class="sc-31c5bd02-1 lbDYdr"><tbody><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Type of Information</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p><b>Purpose</b></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Event and course registration information<br/><i>E.g., Name, email address, course name</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Administrating webinars, events, training, and courses.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Phone, video, event and webinar recordings</p><p><i>E.g., Recordings of these sessions (if you agree) </i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>For training, quality assurance, and product improvement purposes.</p><p>Helping improve our sales, marketing and implementation processes.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Feedback and Opinions</p><p><i>E.g, Survey feedback, suggestions from support interactions </i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Understanding your needs and to improve our services.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Social media and email interactions</p><p><i>E.g., Private messages, email open and click rates, clicked links</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Communicating with you.<br/>Helping us understand and improve the effectiveness of our social media and email marketing campaigns and communications.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Employment-related information</p><p><i>E.g., Contact information, employment history, LinkedIn profile</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>We collect information about you when you apply for a job at Hootsuite. More information can be found <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://careers.hootsuite.com/privacy-policy/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://careers.hootsuite.com/privacy-policy/"><u>here</u></a></span>.</p></td></tr></tbody></table></div><h3 class="sc-9827fdd0-2 iMayWq"><span></span><br/><span>Browsing our websites</span></h3><p>Hootsuite collects and utilizes user information from website browsing, including through chatbot interactions, cookies and tracking technologies, and website usage, to operate and maintain the websites, improve user experience, provide personalized marketing and advertising, enhance usability, and ensure security.<br/></p><div class="sc-31c5bd02-0 jpuVoW"><table data-richtext-table="true" class="sc-31c5bd02-1 lbDYdr"><tbody><tr><td class="sc-31c5bd02-2 cShbiV"><p><b>Type of Information</b></p></td><td class="sc-31c5bd02-2 cShbiV"><p><b>Purpose</b></p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Website and Services usage data</p><p><i>E.g., Engagement rate, referring website, browser type, session experience and replay, mouse movements, and resources accessed</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Understanding usage patterns and activities to diagnose problems and make improvements to usability, features, and security.<br/>Website personalization software helps to customize information, such as displaying resources applicable to your industry.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Cookies and other similar tracking technologies on our websites and Services</p><p><i>E.g., Cookies, web beacons, and pixels described in our </i><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/cookies" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/cookies"><i>Cookie Notice</i></a></span></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Operate and secure our websites and Services, enhance user experience by recognizing logged in users, improve performance and deliver personalized advertising of our products and Services. More information can be found in our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/cookies" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/cookies"><u>Cookie Notice</u></a></span>.</p></td></tr><tr><td class="sc-31c5bd02-2 cShbiV"><p>Chatbot interactions</p><p><i>E.g., Name, email address, and questions</i></p></td><td class="sc-31c5bd02-2 cShbiV"><p>Responding to your inquiry or request, and improving our Services</p></td></tr></tbody></table></div><h3 class="sc-9827fdd0-2 iMayWq"><span></span><br/><span>Children’s Privacy</span></h3><p>We do not knowingly collect personal information from children. Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes. If you believe we may have information from a child, please <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>contact us</u></a></span>.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="1mb8rQ8j0iZW1mw8vGjHje" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="1mb8rQ8j0iZW1mw8vGjHje" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="1UzuDYJKv9mzztnyMRv53U" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>3. Who we share your information with</span></h2><p>Hootsuite restricts access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.</p><h3 class="sc-9827fdd0-2 iMayWq"><span>Employees and Authorized Contractors</span></h3><p>Our employees and authorized contractors may access your information as necessary to fulfill their job responsibilities. For example, a customer support representative may access your account to validate your identity and respond to your question or request; our Marketing team may need access to your contact information to ensure information is sent correctly and unsubscribe requests are properly managed; and our Security team may need to review information related to the use of our Services to investigate suspected fraudulent account activity, or other attempts to compromise the Services. </p><p>All our employees and contractors are obligated to protect the confidentiality and privacy of your information.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Service Providers, Authorized Resellers, and Partners</span></h4><p>We will share information about you with authorized service providers to assist us with marketing and advertising, communicating with you, managing our customer database, professional services, and providing and managing the Services (including hosting data centers, securing our Services, and payment processing). </p><p>We limit the number of service providers who are permitted to process your Content for the purpose of assisting us in providing the Services. Our AI-Powered Services leverage automated methods, including artificial intelligence and machine learning, to provide certain product features (e.g., to generate Content recommendations for your social posts, provide you with insights, and automating tasks). We refer to all of these service providers which process your Content as “<span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/subprocessor-list" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/subprocessor-list"><u>Subprocessors</u></a></span>.” </p><p>Where you have purchased Third-Party Services, or a service from an authorized reseller or partner, we may share information about you with the third party, reseller, or partner, as necessary to support your use of the service you purchased.</p><p>When sharing your information with any of the above service providers, third parties, resellers and partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures.</p><p>We may also participate in and run marketing events (e.g., conferences, webinars, and provide resources) with sponsors and other organizations. Where the sponsors or other organizations wish to collect your information for their marketing purposes, we may facilitate this (e.g., information may be collected on the same registration form). However, the sponsors and other organizations will be conducting marketing activities independently under their own policies. We will provide an opportunity for you to share your information with the sponsors or other organizations for such purposes, either upon registration or during the event. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>Social Networks and Third-Party Services</span></h3><h4 class="sc-9827fdd0-3 blffnD"><span>Social Networks</span></h4><p>Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, X, and LinkedIn (collectively, the “Social Networks”), are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. Subject to this Privacy Policy, Hootsuite Services may use Google API Services (including YouTube API Services) to collect data from YouTube, Google My Business ("Google Reviews"), or Google Analytics. Further information may be found in the <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="http://www.google.com/policies/privacy" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to http://www.google.com/policies/privacy"><u>Google Privacy Policy</u></a></span>. We recommend you carefully review their privacy policies and terms, as Hootsuite is not responsible for the Social Networks.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Third-Party Services</span></h4><p>Our Services enable you to customize and connect your Hootsuite account to third-party services (“Third-Party Services”), including through apps you can access in the <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://apps.hootsuite.com/" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://apps.hootsuite.com/"><u>App Directory</u></a></span> or which may be available to you through our platform. When you choose to connect a Third-Party Service to the Services, you are agreeing to provide your information to the Third-Party Service under their respective terms and privacy policies. We recommend you carefully review their privacy policies and terms, as Hootsuite is not responsible for Third-Party Services. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>Customer Organizations</span></h3><p>Where your employer or an entity has purchased Services on your behalf, we may disclose information about you such as your name and email address, and some usage information including whether a user has logged in to the Services, frequency of login, time spent using the Services, and enrolment and completion of Hootsuite Academy courses to assist your employer or the entity in managing its use of the Services.</p><h3 class="sc-9827fdd0-2 iMayWq"><span>Successor and Affiliated Entities</span></h3><p>We may share information about you among Hootsuite-controlled affiliates and subsidiaries to provide the Services and for our general business purposes. Our affiliates and subsidiaries will protect your information in a manner that is consistent with this Privacy Policy and where applicable, in accordance with that entity’s policies. </p><p>We may also share or transfer your information if we are part of a corporate transaction such as a merger or acquisition or sale of assets. In such an event, we will inform those entities of the requirement to handle your information in accordance with this Privacy Policy. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>Government Authorities and other Legal Purposes</span></h3><p>We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands. For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so. Refer to our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy/government-data-request-policy" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy/government-data-request-policy"><u>Government Data Request Policy</u></a></span> for more details.</p><p>In addition, we may disclose information about you if we believe it is necessary to investigate, prevent, or take action: (a) against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person; or (b) regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming, or denial of service attacks).</p><h3 class="sc-9827fdd0-2 iMayWq"><span>Professional Advisors</span></h3><p>We use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services and as necessary for audits, financial and other regulatory reviews.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="2A9I2IofKFpUoNjPBwEjCj" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="2A9I2IofKFpUoNjPBwEjCj" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="7tTnJOt7LzrTGgO2A94UX8" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>4. How we safeguard your information</span></h2><p>Hootsuite maintains industry standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance so they are aware of the measures they need to implement to protect your information. <br/><br/>Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support representatives to help you with your requests. Individuals who are authorized to handle your information must adhere to confidentiality obligations.<br/><br/>We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. We undertake security and privacy reviews of our service provider to ensure that they follow our stringent requirements to safeguard your information, and we also enter into data protection agreements with our service providers. All payment information is fully encrypted and handled only by PCI certified organizations.<br/><br/>More detailed information on our security practices is available in our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://hootsuite.com/trust-center" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://hootsuite.com/trust-center"><u>Trust Center</u></a></span> and the <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/security-practices" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/security-practices"><u>Hootsuite Security Practices</u></a></span> webpage.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="4hu3C6V1zz3l00mpKHHfWm" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4hu3C6V1zz3l00mpKHHfWm" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="24FMPQg7p1UlzVPTn2KrMC" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>5. How long we retain your information</span></h2><p>We retain information about you only for as long as necessary to provide and manage our Services, to manage our business, and for financial and legal purposes. For example, we retain your draft and published social media posts in our product as long as you are using the Services as you may need to reference previous posts. More information on data retention for specific products can be found in the <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/help" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/help"><u>Hootsuite Help Center</u></a></span>.</p><p>After it is no longer necessary for us to retain information about you, or otherwise upon your request, we will dispose of your information in a secure manner or anonymize the information. </p><p>Aggregated data is retained and used by Hootsuite for analysis, product improvement, and troubleshooting purposes. In some cases, social media content may continue to exist on the Social Networks even after you or we delete it from our Services, and you will need to contact the relevant Social Network directly if you would like to remove this content.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="5Ym8AnZlUrJ9CIRSiSQfqK" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="5Ym8AnZlUrJ9CIRSiSQfqK" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="17Yl9wKNV0ETT2E5hCBTY7" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>6. Your privacy rights and choices</span></h2><h3 class="sc-9827fdd0-2 iMayWq"><span>Your privacy rights</span></h3><p>Depending on the data protection laws that apply to you, you may have the right to:</p><ul><li><p>Access and obtain a copy of your information</p></li><li><p>Request correction of inaccurate information </p></li><li><p>Request deletion of your information</p></li><li><p>Request that we transfer your information to a third party in a machine-readable format</p></li><li><p>Object to our processing of your information, withdraw your consent, or ask us to restrict the processing of your information</p></li><li><p>Opt out of certain disclosures of your information to third parties, including for targeted advertising purposes</p></li></ul><p>You also have the right not to be discriminated against for exercising any of these rights. If you would like to exercise any of your rights, such as access, correction, or deletion of your information, you may follow the steps below or email our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>Privacy team</u></a></span> for assistance. We will handle your request within thirty (30) days unless it is unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request. We may also ask for additional information to confirm your identity.</p><h3 class="sc-9827fdd0-2 iMayWq"><span>Your privacy choices</span></h3><p>We explain the privacy choices available to you in the Services, when we send you marketing communications and when you browse our websites.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Services information</span></h4><p>When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile or organization records. For messaging content included in Inbox 2.0 and Sparkcentral services, you can <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://help.hootsuite.com/hc/en-us/articles/5366199682587-Delete-a-contact-in-Hootdesk" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://help.hootsuite.com/hc/en-us/articles/5366199682587-Delete-a-contact-in-Hootdesk"><u>delete information related to a contact</u></a></span>, which is an individual who you have interacted with through these services, and it will delete the contact data along with their conversation history, attachments, and contact attributes. </p><p>If you have requests that cannot be carried out through the use of the Services, such as accessing additional information or deleting information about you, please email our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>privacy team</u></a></span>. Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the applicable Terms of Service or other agreement in place between you and Hootsuite.</p><p>If you have authorized us to access your Social Network account to provide the Services, you may revoke this access at any time by following the instructions <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://help.hootsuite.com/hc/en-us/articles/218443387-Revoke-Hootsuite-access-from-social-networks" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://help.hootsuite.com/hc/en-us/articles/218443387-Revoke-Hootsuite-access-from-social-networks"><u>here</u></a></span>. For example, if you have authorized us to access your information via the YouTube API services, in addition to our normal procedure for deleting stored data, you may revoke our access to your information via the Google security settings page, located <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://security.google.com/settings/security/permissions" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://security.google.com/settings/security/permissions"><u>here</u></a></span>.</p><p>You can contact our Support team for other general requests about your account using your preferred method listed <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://hootsuite.com/about/contact-us" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://hootsuite.com/about/contact-us"><u>here</u></a></span>.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Marketing emails, advertising and website browsing</span></h4><p>For marketing communications, you may opt out by clicking on the unsubscribe link in the email you receive. Please note that if you are a user of our Services, unsubscribing from marketing communications will not affect product-related emails sent in connection with your use of our Services.</p><p>For marketing communications sent by Hootsuite you may also opt out by accessing our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://socialbusiness.hootsuite.com/preferences-management.html" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://socialbusiness.hootsuite.com/preferences-management.html"><u>Preference Center</u></a></span>, or by <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://socialbusiness.hootsuite.com/unsubscribe.html" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://socialbusiness.hootsuite.com/unsubscribe.html">completing <u>the unsubscribe form</u>.</a></span> </p><p>Hootsuite participates in interest-based advertising (where you may have visited our websites or another website which allows us to display advertising relating to our Services). The Network Advertising Initiative has developed a tool that may help you understand which third parties have currently enabled cookies for your browser and how to opt out of those cookies. For more information and to opt out of interest-based advertising, you can visit this <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="http://optout.networkadvertising.org/?c=1#!%2F" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to http://optout.networkadvertising.org/?c=1#!%2F"><u>page</u></a></span>. </p><p>For more information on how to opt out of marketing cookies, review our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://hootsuite.com/legal/cookies" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://hootsuite.com/legal/cookies"><u>Cookie Notice</u></a></span>.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="5jk5sUf1rhiE2dINb88QgN" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="5jk5sUf1rhiE2dINb88QgN" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="6ubkxvUkRjDAOlYxN8YeEP" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>7. International data transfers</span></h2><p>Our Services are managed by Hootsuite’s headquarters in Canada. As the European Commission considers Canada to be a country which provides adequate data protection, information about you may be lawfully transferred from the European Economic Area (“EEA”) to Canada. In addition, Sparkcentral’s services are managed from Belgium, and Talkwalker’s services are managed from Luxembourg. Amongst the Hootsuite corporate entities, we have incorporated appropriate data transfer mechanisms in accordance with European data protection laws.</p><p>Hootsuite uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, infrastructure and other services required to operate the Services. These third-party service providers may process or store personal data on servers outside of the EEA, UK, and Switzerland. We rely on adequacy (if sent to Canada), and the EU-US Data Privacy Framework (“DPF”), the UK extension to the EU-US DPF, the Swiss-US DPF, or standard contractual clauses (“SCCs”), if sent to the US or onward to other countries, to ensure that information about you is lawfully transferred under European data protection laws. In the case of SCCs, we have implemented supplementary measures as outlined in the section <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#2A9I2IofKFpUoNjPBwEjCj" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#2A9I2IofKFpUoNjPBwEjCj">“How we safeguard your information”</a></span>. The third-party service providers we use to help us deliver the Services and which process your Content are listed on this <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://hootsuite.com/legal/subprocessor-list" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://hootsuite.com/legal/subprocessor-list"><u>page</u></a></span>. </p><p>By its nature, social media data can be shared with people around the world. The Social Networks and Third-Party Services that you choose to integrate with our Services may collect, store, and process your information from various locations around the world according to their own terms and privacy policies.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="66sgPjlJpF42JIBJpYyTA6" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="66sgPjlJpF42JIBJpYyTA6" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="5eZR6ITwZgTNuoG3LvTteo" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>8. Regional Privacy Notice</span></h2><h3 class="sc-9827fdd0-2 iMayWq"><span>GDPR and UK data protection laws</span></h3><p>Depending on the situation and the type of data involved, Hootsuite may act as a data controller or a data processor.</p><h4 class="sc-9827fdd0-3 blffnD"><span>Hootsuite as a data controller </span></h4><p>Hootsuite may act as a data controller when we are:</p><ul><li><p>Collecting information from you to set up and administer your Hootsuite account (for example, account information such as your name and email address);</p></li><li><p>Monitoring usage information on our websites; </p></li><li><p>Managing your contact and other related information to send marketing, sales, Services, and other communications to you; </p></li><li><p>Responding to a support or general inquiry; and</p></li><li><p>Recruiting individuals for job opportunities. </p></li></ul><h4 class="sc-9827fdd0-3 blffnD"><span>Legal bases for processing when Hootsuite is a data controller</span></h4><p>The legal bases for processing information about you include:</p><ul><li><p>Your consent (for example, when you have provided your information to sign up for an account or for a webinar; or you have provided your employment history when applying for a job). Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. </p></li><li><p>It is necessary to perform a contract (for example, we may need your information to fulfill our obligations of providing Services to you under the terms relevant to the Services you have acquired).</p></li><li><p>Legitimate interest (for example, to provide, maintain and improve the Services for you, to maintain the security of the Services, and to attract new customers to maintain demand for the Services, all of which are described in the “<span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn"><u>Information we collect and how we use it</u></a></span>” section above).</p></li><li><p>In some cases, we may have a legal obligation to process your personal data to comply with relevant laws (for example, processing payroll and tax information to comply with employment and tax legislation); or processing is necessary to protect your vital interests or those of another person (for example, obtaining health-related information during a medical emergency).</p></li></ul><h4 class="sc-9827fdd0-3 blffnD"><span>Hootsuite as a data processor</span></h4><p>Where you are using our Services and making decisions about the personal data that is being processed in the Services (including selecting the Social Network accounts you wish to connect to the Services, uploading and using Content, or defining your own search queries, filters and time frames for the listening services), you are acting as a data controller and Hootsuite is acting as a data processor. We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices.</p><p>There are certain obligations under the GDPR and other data protection laws that you have as a data controller, including being responsible for managing Content on the Services. As a data processor, Hootsuite will only access and process Content to provide you with the Services in accordance with your instructions (which you provide through the Services), the Terms of Service, the Social Networks’ terms, and applicable laws. As part of delivering the Services, we may process Content to further improve the Services, such as enhancing usability and developing new features.</p><p>If you are a customer of the Services where Hootsuite acts as a data processor, you may enter into a <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/data-processing-addendum" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/data-processing-addendum"><u>data processing addendum</u></a></span> (“DPA”) with us to address requirements under the GDPR and UK data protection laws.</p><p>If you are using the Services as an authorized user of a Hootsuite customer (whether that customer is your employer, another organization, or an individual), that customer determines its own policies (if any) regarding storage, access, modification, deletion, sharing, and retention of personal data and Content, which may apply to your use of the Services. Please check with that customer entity about the privacy policies it has in place. </p><h3 class="sc-9827fdd0-2 iMayWq"><span>California Privacy Rights</span></h3><p>If you are a consumer as defined by the California Consumer Privacy Act (“CCPA”) , this section applies to you and supplements our Privacy Policy. </p><h4 class="sc-9827fdd0-3 blffnD"><span>Information about your Personal Information</span></h4><ul><li><p>The categories and specific types of personal information collected and sources from which personal information are collected are set out <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn">here</a></span>.</p></li><li><p>The business and commercial purposes for collecting personal information are set out <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn">here</a></span>.</p></li><li><p>The categories of third parties with whom your information is shared are set out <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#1mb8rQ8j0iZW1mw8vGjHje" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#1mb8rQ8j0iZW1mw8vGjHje">here</a></span>.</p></li></ul><h4 class="sc-9827fdd0-3 blffnD"><span>Your Rights</span></h4><p>We have outlined certain rights in the section <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#5Ym8AnZlUrJ9CIRSiSQfqK" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#5Ym8AnZlUrJ9CIRSiSQfqK">“Your privacy rights and choices”</a></span></p><p>Under the CCPA, you have the following rights:</p><ul><li><p>The right to know about the personal information collected about you, which we have set out under <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy#445mrYxmrF8PtfG1USegMn">“Information we collect and how we use it”</a></span></p></li><li><p>The right to have your personal information deleted</p></li><li><p>The right to correct inaccurate personal information</p></li><li><p>The right not to be discriminated against for exercising consumer rights under the CCPA</p></li><li><p>The right to opt-out of the “sale” or “sharing” of your personal information.</p></li></ul><p>You may access, update, or correct most of your Account information by logging in to your account; or you may exercise your rights by emailing our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>Privacy team</u></a></span>. </p><p>While we share or disclose personal information with third parties or service providers for the purpose of providing the Services, managing our relationship with you, and for personalized advertising purposes, we do not “sell” your personal information in the traditional sense. However, the definitions of “sale” and “sharing” under the CCPA may include the disclosure of your information to our advertising and marketing partners.</p><p>You may opt out of the “sale” or “sharing” of your personal information for advertising purposes by clicking the Cookie Preferences link accessible from the <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/cookies" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/cookies"><u>Cookie Notice</u></a></span> or at the footer of one of our main website pages and making your selection. If you require additional assistance to opt out of sharing, please email our <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>Privacy team</u></a></span>. We do not knowingly “sell” or “share” the personal information of individuals under 16 years of age.</p><p>If you are a customer of the Services where Hootsuite acts as your service provider, you may enter into a <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/data-processing-addendum" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/data-processing-addendum"><u>DPA</u></a></span> with us to address requirements under the CCPA and other US State privacy laws.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="47Es9LXYxDVqfwVi3sxGQ9" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="47Es9LXYxDVqfwVi3sxGQ9" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="7HjYjNKAPuG6LbhPd4K1to" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>9. How to contact us</span></h2><p>If you have any questions, concerns or feedback, please email our Privacy team and Privacy Officer/Data Protection Officer at <span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="mailto:privacy@hootsuite.com" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to mailto:privacy@hootsuite.com"><u>privacy@hootsuite.com</u></a></span>; or send a letter to:</p><p>Hootsuite Inc.<br/>111 East 5th Avenue<br/>Vancouver, BC <br/>Canada V5T 4L1<br/>Attn: Hootsuite Privacy Team</p><p>If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="4WgzvjELoBlMvt75ZcavME" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="4WgzvjELoBlMvt75ZcavME" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="1T619hayTR06HhmlFpVK5I" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><h2 class="sc-9827fdd0-1 kIivKZ"><span>10. Changes to this Privacy Policy</span></h2><p>We may make changes to this Privacy Policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a prominent notice on this website and/or our Services if we make any material changes, but we encourage you to stay informed by reviewing this page periodically.</p></div></div></div></div></div></div></div><div class="sc-dc9e2d87-2"><div data-contentful-entry-id="5WMFN1On6Mtd68PmmrsmiZ" data-contentful-field-id="contentfulName" data-contentful-locale="en-US" data-contentful-id="5WMFN1On6Mtd68PmmrsmiZ" class="sc-aa86c526-0 fWxENJ"><div class="sc-aa86c526-1 gcuDPr grid"><div class="sc-aa86c526-2 gmzuSv"><div class="sc-d0da441b-0 kTddcc"><div data-contentful-id="2d7mdI4K7SyWNa71nippKk" class="sc-330b99b2-0 ezoBkC"><div class="sc-330b99b2-1 lmnlBP"><hr/><p></p><p></p><h3 class="sc-9827fdd0-2 iMayWq"><b>Previous Privacy Policies</b></h3><p><span class="sc-84c8dcdb-1 fcZlZj sc-d784fc60-0 iawtOT" data-button-type="text"><a href="https://www.hootsuite.com/legal/privacy-archive" class="sc-84c8dcdb-2 sc-84c8dcdb-3 dRoelC cOaxGh" aria-label="link to https://www.hootsuite.com/legal/privacy-archive"><i><u>Previous versions</u></i></a></span></p><p><br/></p></div></div></div></div></div></div></div></main><div style="display:contents"><footer aria-label="footer" class="sc-52b5ca0b-0 cKdSKK"><span class="sc-4d8a0f96-0 iaaCTH"><h2>Footer</h2></span><nav aria-label="footer menu" class="sc-b2ab728a-0 sc-18d8ac63-0 hiIza-D cYzEDq"><div class="sc-e71245d8-0 knkbfz"><a href="/"><img alt="" fetchpriority="auto" loading="lazy" width="NaN" height="NaN" decoding="async" data-nimg="fill" class="sc-9b0cb212-0 lmCFRr" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" src="/images/owly-symbol-saffron.svg"/><span class="sc-4d8a0f96-0 iaaCTH">Hootsuite homepage</span></a></div><div class="sc-18d8ac63-1 kAtmLO"><div class="sc-fb099e10-0 dNJyDO"><h3 class="sc-9827fdd0-2 iMayWq sc-fb099e10-1 khrpFb"><span>About </span></h3><ul id=":Rqfm:" class="sc-fb099e10-2 iqotux"><li><a class="sc-18d8ac63-2 gbbWpQ" 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All Rights Reserved.":"Hootsuite Inc. All Rights Reserved.","Get Hootsuite for iOS on the App Store":"Get Hootsuite for iOS on the App Store","Get Hootsuite for Android on the Google Play Store":"Get Hootsuite for Android on the Google Play Store","Footer":"Footer","Language selector":"Language selector","Hootsuite homepage":"Hootsuite homepage","Legal Center":"Legal Center","Trust Center":"Trust Center","Privacy":"Privacy","Cookie preferences":"Cookie preferences","Accessibility":"Accessibility","Find Hootsuite on Instagram":"Find Hootsuite on Instagram","Find Hootsuite on Facebook":"Find Hootsuite on Facebook","Find Hootsuite on Twitter":"Find Hootsuite on Twitter","Find Hootsuite on Youtube":"Find Hootsuite on Youtube","Find Hootsuite on LinkedIn":"Find Hootsuite on LinkedIn","Find Hootsuite on Pinterest":"Find Hootsuite on Pinterest","Find Hootsuite on TikTok":"Find Hootsuite on TikTok","Score":"Score","Log Out":"Log Out","Dashboard":"Dashboard","link to help page":"link to help page","Need Help?":"Need Help?","Log In":"Log In","Start your free trial":"Start your free trial","homepage":"homepage","close navigation menu":"close navigation menu","Go back to {{previousMenu}}":"Go back to {{previousMenu}}","open navigation menu":"open navigation menu","back to previous menu section":"back to previous menu section","Main menu":"Main menu","What you’ll learn":"What you’ll learn","animation start stop":"animation start stop","page {{pageNumber}}":"page {{pageNumber}}","go to page {{pageNumber}}":"go to page {{pageNumber}}","previous page":"previous page","next page":"next page","or":"or","Current plan":"Current plan","Contact Sales":"Contact Sales","See What It Includes":"See What It Includes","Learn more about the {{planName}} Plan":"Learn more about the {{planName}} Plan","Learn More":"Learn More","per year":"per year","per month":"per month","Custom":"Custom","Try for free!":"Try for free!","Learn more about {{name}}":"Learn more about {{name}}","Includes {{feature}}":"Includes {{feature}}","Does not include {{feature}}":"Does not include {{feature}}","social accounts":"social accounts","Schedule {{numberOfPosts}} posts":"Schedule {{numberOfPosts}} posts","plus":"plus","Compare Hootsuite features side-by-side":"Compare Hootsuite features side-by-side","mo, billed annually":"mo, billed annually","per month, billed annually":"per month, billed annually","Legend":"Legend","Included with plan":"Included with plan","Not included with plan":"Not included with plan","* Available with multiple users":"* Available with multiple users","Contact for pricing":"Contact for pricing","Copied to Clipboard!":"Copied to Clipboard!","Skip to content":"Skip to content","Read more on LinkedIn":"Read more on LinkedIn","View on website":"View on website","sub navigation":"sub navigation","Employees":"Employees","followers":"followers","likes":"likes","Calculate Your Reach":"Calculate Your Reach","This field is required.":"This field is required.","Please enter a number.":"Please enter a number.","The potential impact of employee advocacy:":"The potential impact of employee advocacy:","new people could be seeing your content":"new people could be seeing your content","potential increase in your social reach":"potential increase in your social reach","Here is how we calculate these numbers":"Here is how we calculate these numbers","To calculate your maximum social reach, we add together all of your followers and fans.":"To calculate your maximum social reach, we add together all of your followers and fans.","To calculate your potential social reach with Amplify, we add the average number of unique friends and followers individuals have, then multiply that by your total number of employees. Finally, we add that total to your current maximum social reach.":"To calculate your potential social reach with Amplify, we add the average number of unique friends and followers individuals have, then multiply that by your total number of employees. Finally, we add that total to your current maximum social reach.","Your current maximum social reach":"Your current maximum social reach","Your potential social reach with Amplify":"Your potential social reach with Amplify","Failed to display the content due to safety concerns and non-compliance with our policies. Please retry using different data.":"Failed to display the content due to safety concerns and non-compliance with our policies. Please retry using different data.","Something went wrong, refresh and try again.":"Something went wrong, refresh and try again.","Generate Content":"Generate Content","Reset":"Reset","Type Your {{label}}":"Type Your {{label}}","--":"--","Validating Email...":"Validating Email...","Your Email has been validated!":"Your Email has been validated!","Invalid Email":"Invalid Email"," - did you mean":" - did you mean"," - please check and try again.":" - please check and try again.","Invalid Email format, please check and try again.":"Invalid Email format, please check and try again.","We were unable to validate your email, please check and try again.":"We were unable to validate your email, please check and try again.","Please verify you are not a robot to proceed":"Please verify you are not a robot to proceed","Sorry, this token has expired.":"Sorry, this token has expired.","Click here to get an updated validation token.":"Click here to get an updated validation token.","Sorry, you are not eligible. Please refer to our HootGiving eligibility guidelines for more information.":"Sorry, you are not eligible. Please refer to our HootGiving eligibility guidelines for more information.","Invalid token. Please try again or visit":"Invalid token. Please try again or visit","TechSoup":"TechSoup","to register your non-profit.":"to register your non-profit.","indicates required fields":"indicates required fields","Field must be filled":"Field must be filled","Choose file":"Choose file","Valid file formats for documents are jpg, png, and pdf. The max file size is 5MB.":"Valid file formats for documents are jpg, png, and pdf. The max file size is 5MB.","Apply using Goodstack":"Apply using Goodstack","Where is your organization registered?":"Where is your organization registered?","Please select...":"Please select...","If you can't find your country or region, it means that we may not support your country or region yet.":"If you can't find your country or region, it means that we may not support your country or region yet.","Next step":"Next step","What's the full name and nonprofit ID that is registered with the government?":"What's the full name and nonprofit ID that is registered with the government?","Organization Name":"Organization Name","Enter your organization name":"Enter your organization name","Registry Name":"Registry Name","Select registry name":"Select registry name","Organization registration ID":"Organization registration ID","Enter your organization registration ID":"Enter your organization registration ID","Evidence of your official nonprofit status":"Evidence of your official nonprofit status","What's the full legal name of your organization?":"What's the full legal name of your organization?","Search for your nonprofit":"Search for your nonprofit","Nonprofit name":"Nonprofit name","I can't find my nonprofit. I want to add it.":"I can't find my nonprofit. I want to add it.","page {{pageNumber}}, current page":"page {{pageNumber}}, current page","Previous":"Previous","Next":"Next","Learn more about":"Learn more about","Calculate your return":"Calculate your return","Calculate your investment":"Calculate your investment","Add the total Facebook visits from your campaign. You can track these with UTM parameters. Or use a timeframe such as the start and end of your Facebook ads. Never heard of UTMs?":"Add the total Facebook visits from your campaign. You can track these with UTM parameters. Or use a timeframe such as the start and end of your Facebook ads. Never heard of UTMs?","Follow the steps in this video":"Follow the steps in this video","https://www.youtube.com/watch?v=ixXUFiwdUl8":"https://www.youtube.com/watch?v=ixXUFiwdUl8","It’s a good idea to send all campaign traffic to a dedicated landing page. This landing page should have some type of lead capture such as email sign-ups. Calculate your conversion rate by dividing the total number of emails collected by the number of page views to the landing page. Then multiply this number by 100 to turn this into a percentage. Example: 100 email addresses collected / 1000 Facebook visits = 0.1 X 100 = 10% Page Conversion Rate.":"It’s a good idea to send all campaign traffic to a dedicated landing page. This landing page should have some type of lead capture such as email sign-ups. Calculate your conversion rate by dividing the total number of emails collected by the number of page views to the landing page. Then multiply this number by 100 to turn this into a percentage. Example: 100 email addresses collected / 1000 Facebook visits = 0.1 X 100 = 10% Page Conversion Rate.","Close rate means the number of sales calls, presentations, or email outreach activities versus the number of sales you close. To get this number, speak to your sales team. This number is important as it allows us to show that for every 1,000 leads we generate on Facebook, we can expect (as an example) 10 sales.":"Close rate means the number of sales calls, presentations, or email outreach activities versus the number of sales you close. To get this number, speak to your sales team. This number is important as it allows us to show that for every 1,000 leads we generate on Facebook, we can expect (as an example) 10 sales.","This is the total revenue you expect the customer to generate over their lifetime. Speak to your sales or analyst team to get this number. Confused?":"This is the total revenue you expect the customer to generate over their lifetime. Speak to your sales or analyst team to get this number. Confused?","Follow the steps in our blog post here.":"Follow the steps in our blog post here.","Add the total cost of your Facebook ads. This is the total campaign spend.":"Add the total cost of your Facebook ads. This is the total campaign spend.","For a more accurate view, you can also include the cost of creating the ads. For example, if you hired an agency to design the ads or if you created a video for the campaign, add those numbers to your total campaign spend. If you created other content for the campaign—such as a white paper for lead generation—include that cost here.":"For a more accurate view, you can also include the cost of creating the ads. For example, if you hired an agency to design the ads or if you created a video for the campaign, add those numbers to your total campaign spend. If you created other content for the campaign—such as a white paper for lead generation—include that cost here.","How many hours did your team work on the campaign? Multiply your total hours by your hourly rate.":"How many hours did your team work on the campaign? Multiply your total hours by your hourly rate.","Total Facebook visits from campaign":"Total Facebook visits from campaign","Landing page conversion rate":"Landing page conversion rate","Close rate":"Close rate","Lifetime customer value":"Lifetime customer value","Total ad spend":"Total ad spend","Content creation costs":"Content creation costs","Labor costs":"Labor costs","Please choose a value between {min}-{max}":"Please choose a value between {min}-{max}","Your Return On Investment":"Your Return On Investment","Total Revenue":"Total Revenue","Total Investment":"Total Investment","Leads":"Leads","Sales":"Sales","How to get the most out of this calculator":"How to get the most out of this calculator","For this calculator, we’re assuming you’ve used three marketing tactics:":"For this calculator, we’re assuming you’ve used three marketing tactics:","You’ve launched a paid or organic campaign on Facebook":"You’ve launched a paid or organic campaign on Facebook"," You’ve used a dedicated landing page with some form of lead capture such as email sign-ups":" You’ve used a dedicated landing page with some form of lead capture such as email sign-ups","You’re sending leads to a sales team who will then turn those leads into sales":"You’re sending leads to a sales team who will then turn those leads into sales","Note: Feel free to substitute Facebook for another social network.":"Note: Feel free to substitute Facebook for another social network.","Your data is beautiful. Share it.":"Your data is beautiful. Share it.","Did your campaign produce a mountain of money?":"Did your campaign produce a mountain of money?","Click the button below to share your results with your team, boss, clients, or supportive parent.":"Click the button below to share your results with your team, boss, clients, or supportive parent.","Copy Your Link":"Copy Your Link","Let's get you posting consistently and bring your engagement up":"Let's get you posting consistently and bring your engagement up","Right now, your social presence is a bit behind other businesses. Let's change that. We suggest scheduling a few more posts each week to increase your overall activity and engagement. The Hootsuite Professional Plan has all the tools to unlock your true potential for social.":"Right now, your social presence is a bit behind other businesses. Let's change that. We suggest scheduling a few more posts each week to increase your overall activity and engagement. The Hootsuite Professional Plan has all the tools to unlock your true potential for social.","Get your Twitter score":"Get your Twitter score","How many followers do you have?":"How many followers do you have?","What are your total engagements over the last 30 days?":"What are your total engagements over the last 30 days?","How many posts have you made over the last 30 days?":"How many posts have you made over the last 30 days?","Get my social score":"Get my social score","Freshly hatched":"Freshly hatched","Perfectly birdinary":"Perfectly birdinary","You've really outflown yourself!":"You've really outflown yourself!","Score breakdown":"Score breakdown","Follower":"Follower","Engagement":"Engagement","Frequency":"Frequency","See the details":"See the details","Try another account":"Try another account","Let’s go back home and start this adventure over again.":"Let’s go back home and start this adventure over again.","Homepage":"Homepage","Features":"Features","Resources":"Resources","Education":"Education","Blog":"Blog","Help":"Help","Compare Plans":"Compare Plans","Filter by":"Filter by","Topic":"Topic","Tag":"Tag","Loading...":"Loading...","Oops! We don't have anything on that topic yet.":"Oops! We don't have anything on that topic yet.","{{numberOfOffers}} available":"{{numberOfOffers}} available","click to see offers":"click to see offers","close":"close","*Prices displayed in {{currency}}, based on annual billing, but do not include applicable taxes.":"*Prices displayed in {{currency}}, based on annual billing, but do not include applicable taxes.","Globally, the average social media practitioner makes":"Globally, the average social media practitioner makes","You make":"You make","more":"more","less":"less","than average.":"than average.","Read the latest Social Media Career Report to see details on how much your peers make plus breakdowns by gender, region, seniority, and more.":"Read the latest Social Media Career Report to see details on how much your peers make plus breakdowns by gender, region, seniority, and more.","How much do social media managers make? Find out if you’re getting paid\n as much as your peers in two seconds flat.":"How much do social media managers make? Find out if you’re getting paid\n as much as your peers in two seconds flat.","What is your annual salary in US dollars?":"What is your annual salary in US dollars?","Enter your salary in USD":"Enter your salary in USD","Please enter a valid salary amount":"Please enter a valid salary amount","Compare your salary":"Compare your salary","Save {{amount}}":"Save {{amount}}","{{discountPercentage}}% discount, save {{discountAmount}}*":"{{discountPercentage}}% discount, save {{discountAmount}}*","Pay {{monthlyCost}}/mo, includes {{discountPercentage}}% off for your first year, (billed annually at {{annualCost}})":"Pay {{monthlyCost}}/mo, includes {{discountPercentage}}% off for your first year, (billed annually at {{annualCost}})","Details":"Details","to":"to","Events":"Events","Please complete the form to watch":"Please complete the form to watch","Interested in learning more?":"Interested in learning more?","Request a Demo":"Request a Demo","Hootsuite Help Center":"Hootsuite Help Center","Search our help articles for answers or browse the resources below":"Search our help articles for answers or browse the resources below","What can we help you with?":"What can we help you with?","contact us":"contact us","Help articles":"Help articles","Need someone to help you?":"Need someone to help you?","Need help? Give us a shout. Be sure to include the email address associated with your Hootsuite account and a description of your issue. We also welcome new feature suggestions and crowd-pleasing guacamole recipes.":"Need help? Give us a shout. Be sure to include the email address associated with your Hootsuite account and a description of your issue. We also welcome new feature suggestions and crowd-pleasing guacamole recipes.","Get in touch with customer support:":"Get in touch with customer support:","Message us from your Hootsuite dashboard; or ":"Message us from your Hootsuite dashboard; or ","Email your account rep for support with your Enterprise plan; or ":"Email your account rep for support with your Enterprise plan; or ","If all else fails, submit a help request here.":"If all else fails, submit a help request here.","Operational hours":"Operational hours","Monday to Friday 9:00 am - 5:00 pm":"Monday to Friday 9:00 am - 5:00 pm","PST GMT-8, CST GMT-6, EST GMT-5, EET GMT+2, CET GMT+1":"PST GMT-8, CST GMT-6, EST GMT-5, EET GMT+2, CET GMT+1","Monday to Friday 9:00 am - 1:00 pm, 3:00 pm - 5:00 pm":"Monday to Friday 9:00 am - 1:00 pm, 3:00 pm - 5:00 pm","SGT GMT +8":"SGT GMT +8","Monday to Friday 9:00 am - 4:00 pm":"Monday to Friday 9:00 am - 4:00 pm","AEDT GMT + 11":"AEDT GMT + 11","Monday to Friday 9:00 am - 5:00 pm ":"Monday to Friday 9:00 am - 5:00 pm ","NZDT GMT +12":"NZDT GMT +12","Languages Supported:":"Languages Supported:","English, French (email) and Spanish (email)":"English, French (email) and Spanish (email)","Other resources":"Other resources","Hootsuite Academy":"Hootsuite Academy","Master Hootsuite with free online courses.":"Master Hootsuite with free online courses.","Link to blog for social media tips, strategy, and advice.":"Link to blog for social media tips, strategy, and advice.","Social media tips, strategy, and advice.":"Social media tips, strategy, and advice.","Resource library":"Resource library","Hundreds of free resources to help you succeed in social.":"Hundreds of free resources to help you succeed in social.","Webinars":"Webinars","Learn from industry experts on a wide range of social topics.":"Learn from industry experts on a wide range of social topics.","What’s new":"What’s new","New features, fixes, and other improvements to Hootsuite.":"New features, fixes, and other improvements to Hootsuite.","Social media bootcamp":"Social media bootcamp","Learn the fundamentals of social media marketing.":"Learn the fundamentals of social media marketing.","Get help on social":"Get help on social","Contact us on Twitter":"Contact us on Twitter","Contact us on Facebook":"Contact us on Facebook","Check out our security page":"Check out our security page","Security":"Security","Check system status":"Check system status","System Status":"System Status","Still can’t find what you’re looking for?":"Still can’t find what you’re looking for?","Check existing ticket":"Check existing ticket","Submit a support ticket":"Submit a support ticket","No results available":"No results available","{{number}} search results available. Keyboard users, use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.":"{{number}} search results available. Keyboard users, use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.","hootsuite help search bar":"hootsuite help search bar","Connect with customers at every step of the journey with Hootsuite Enterprise":"Connect with customers at every step of the journey with Hootsuite Enterprise","Centralize and streamline social media management":"Centralize and streamline social media management","Plan and create campaigns as a team":"Plan and create campaigns as a team","Capture actionable insights to enhance your social strategy":"Capture actionable insights to enhance your social strategy","Pick the plan that’s right for you":"Pick the plan that’s right for you","Manage all of your social media in one place.":"Manage all of your social media in one place.","monthly billing":"monthly billing","annual billing":"annual billing","*Prices displayed in {{currency}}, based on {{pricingInterval}}, but do not include applicable taxes.":"*Prices displayed in {{currency}}, based on {{pricingInterval}}, but do not include applicable taxes.","Pay annually (Save up to 38%)":"Pay annually (Save up to 38%)","Pay monthly":"Pay monthly","PRESS RELEASES":"PRESS RELEASES","About Hootsuite":"About Hootsuite","Hootsuite is a leading global provider":"Hootsuite is a leading global provider","Contact":"Contact","Hootsuite Media Team":"Hootsuite Media Team","Resource Library":"Resource Library","All Categories":"All Categories","Share this resource":"Share this resource","Related Resources":"Related Resources","Hootsuite Mobile App":"Hootsuite Mobile App","Hootsuite Dashboard":"Hootsuite Dashboard","Hootsuite Insights":"Hootsuite Insights","Hootsuite Amplify":"Hootsuite Amplify","Hootsuite App Directory":"Hootsuite App Directory","AdEspresso by Hootsuite":"AdEspresso by Hootsuite","Hootsuite Social Ads":"Hootsuite Social Ads","Hootsuite Advanced Analytics":"Hootsuite Advanced Analytics","Product Updates":"Product Updates","New features, fixes, and other improvements to help you get the most out of Hootsuite":"New features, fixes, and other improvements to help you get the most out of Hootsuite","New":"New","Improved":"Improved","Fixed":"Fixed","View this Webinar":"View this Webinar","View this Event":"View this Event","EVENTS":"EVENTS","Events and Recordings":"Events and Recordings","Get details on upcoming events so you can attend in person or online, and find video recordings of past events.":"Get details on upcoming events so you can attend in person or online, and find video recordings of past events.","Upcoming events":"Upcoming events","No upcoming events at this time. Check back later!":"No upcoming events at this time. Check back later!","Past event recordings":"Past event recordings","No past event recordings available at this time. Check back later!":"No past event recordings available at this time. Check back later!","Sorry, there are no results matching your criteria.":"Sorry, there are no results matching your criteria.","Try again, or clear your filters.":"Try again, or clear your filters.","Continue reading":"Continue reading","All Dates":"All Dates","All Types":"All Types","Featured Coverage":"Featured Coverage","Press Release":"Press Release","NEWSROOM":"NEWSROOM","When we’re not spreading the news, we’re making it":"When we’re not spreading the news, we’re making it","Subscribe for updates":"Subscribe for updates","Hootsuite in the news":"Hootsuite in the news","We have amazing customers":"We have amazing customers","We have 4,000+ enterprise customers worldwide.":"We have 4,000+ enterprise customers worldwide.","We are socially responsible":"We are socially responsible","Our social impact strategy focuses on positively impacting our employees, customers, neighbourhoods, communities, and our environment for the long term.":"Our social impact strategy focuses on positively impacting our employees, customers, neighbourhoods, communities, and our environment for the long term.","We’re the leader in social media management":"We’re the leader in social media management","We’re trusted by more than 18 million customers and employees at more than 80% of the Fortune 1000.":"We’re trusted by more than 18 million customers and employees at more than 80% of the Fortune 1000.","We connect with the tools you use every day":"We connect with the tools you use every day","With more than 150 technology partners and integrated applications, our collaborative ecosystem helps boost the adoption and integration of social media across your organization.":"With more than 150 technology partners and integrated applications, our collaborative ecosystem helps boost the adoption and integration of social media across your organization.","Brand Assets and Logos":"Brand Assets and Logos","Visit our media portal for brand guidelines, logos, photography, and other brand assets.":"Visit our media portal for brand guidelines, logos, photography, and other brand assets.","View Brand Assets":"View Brand Assets","Loved by our customers, partners, and employees":"Loved by our customers, partners, and employees","Here’s a few awards we’ve picked up in the last few years:":"Here’s a few awards we’ve picked up in the last few years:","Hootsuite leads the pack with its seller focus and scale.":"Hootsuite leads the pack with its seller focus and scale.","Hootsuite awarded the Forrester New Wave Leader 2019 award in the Sales Social Engagement Tools category":"Hootsuite awarded the Forrester New Wave Leader 2019 award in the Sales Social Engagement Tools category","Leader in the categories of:\nBrand Advocacy, Employee Advocacy, Social Media Suites, Social Media Management, Social Media Monitoring, Social Media Analytics":"Leader in the categories of:\nBrand Advocacy, Employee Advocacy, Social Media Suites, Social Media Management, Social Media Monitoring, Social Media Analytics","Badge commemorating Hootsuites ranking in multiple G2 categories":"Badge commemorating Hootsuites ranking in multiple G2 categories","Hootsuite was ranked #3 of the top 25 companies to work for in Canada.":"Hootsuite was ranked #3 of the top 25 companies to work for in Canada.","Badge commemorating Hootsuite being ranked in LinkedIn's 2018 Top Companies":"Badge commemorating Hootsuite being ranked in LinkedIn's 2018 Top Companies","The social data and insights that Hootsuite delivers are powerful, and help our joint customers achieve competitive advantage.":"The social data and insights that Hootsuite delivers are powerful, and help our joint customers achieve competitive advantage.","Badge commemorating Hootsuite being awarded Adobe Experience Cloud Exchange Partner of the Year":"Badge commemorating Hootsuite being awarded Adobe Experience Cloud Exchange Partner of the Year","Thank you for subscribing! You will receive a confirmation email shortly.":"Thank you for subscribing! You will receive a confirmation email shortly.","Submit":"Submit","Research \u0026 Trends":"Research \u0026 Trends","Strategy \u0026 Tactics":"Strategy \u0026 Tactics","Case Studies":"Case Studies","Toolkits":"Toolkits","Products \u0026 Services":"Products \u0026 Services","All Industries":"All Industries","Agency":"Agency","Financial Services":"Financial Services","Government":"Government","Health Care":"Health Care","Higher Education":"Higher Education","Hospitality \u0026 Tourism":"Hospitality \u0026 Tourism","Media \u0026 Entertainment":"Media \u0026 Entertainment","Non-Profit":"Non-Profit","Retail \u0026 CPG":"Retail \u0026 CPG","Sports":"Sports","Technology":"Technology","Real Estate":"Real Estate","Social media is in our DNA":"Social media is in our DNA","Explore hundreds of free resources to help you succeed in social.":"Explore hundreds of free resources to help you succeed in social.","Sorry, there are no results found":"Sorry, there are no results found","Try again, or reset your filters.":"Try again, or reset your filters.","Put social media to work in every corner of your business":"Put social media to work in every corner of your business","Trusted by 22+ million users in 175+ countries for managing social media.":"Trusted by 22+ million users in 175+ countries for managing social media.","Request a demo":"Request a demo","View details of the {{product}} product":"View details of the {{product}} product","View Details":"View Details","Let's do this":"Let's do this","Products used in this study":"Products used in this study","What's next":"What's next","Read the full story":"Read the full story","View all case studies":"View all case studies","Category:":"Category:","Register now":"Register now","Watch now":"Watch now","Time Saving Strategies \u0026 Tips":"Time Saving Strategies \u0026 Tips","How to Prove the Value of Social ROI":"How to Prove the Value of Social ROI","Brand Protection Best Practices":"Brand Protection Best Practices","How to Hootsuite: Product Demos":"How to Hootsuite: Product Demos","Social Media Essentials":"Social Media Essentials","Watch Webinar":"Watch Webinar","Register Now":"Register Now","Watch on Demand":"Watch on Demand","Upcoming live":"Upcoming live","Watch webinar":"Watch webinar","Browse all our webinars":"Browse all our webinars","link to {{name}}'s Facebook page":"link to {{name}}'s Facebook page","link to {{name}}'s Twitter page":"link to {{name}}'s Twitter page","link to {{name}}'s LinkedIn page":"link to {{name}}'s LinkedIn page","On-demand":"On-demand","Please complete the form to register":"Please complete the form to register","Share this webinar":"Share this webinar","Transcript":"Transcript","Speakers":"Speakers","Speaker":"Speaker","Related resources":"Related resources","Interested in learning more with Hootsuite?":"Interested in learning more with Hootsuite?","link to the request a demo page":"link to the request a demo page","ALL WEBINARS":"ALL WEBINARS","Webinar categories":"Webinar categories","Go":"Go","Elevate your social media strategy now with Hootsuite":"Elevate your social media strategy now with Hootsuite","We couldn't find an account with that email address":"We couldn't find an account with that email address","Oops! Your verification link has expired":"Oops! Your verification link has expired","Would you like to create a Hootsuite account?":"Would you like to create a Hootsuite account?","Please select Resend email and we'll send you a new verification link.":"Please select Resend email and we'll send you a new verification link.","Sign up":"Sign up","here":"here","Resend email":"Resend email","Welcome back!":"Welcome back!","You are now logged in to your account.":"You are now logged in to your account.","Go to Dashboard":"Go to Dashboard","Oh snap! We got lost.":"Oh snap! We got lost.","Oh snap! Something went wrong.":"Oh snap! Something went wrong.","Thank you for registering for the recording":"Thank you for registering for the recording","Thank you for registering for the webinar":"Thank you for registering for the webinar","you will receive an email with a personalized link shortly.":"you will receive an email with a personalized link shortly.","Ready to take the next step toward becoming a social business?":"Ready to take the next step toward becoming a social business?","Request a demo now and see how Hootsuite Enterprise can help you drive business-wide results from your social outreach.":"Request a demo now and see how Hootsuite Enterprise can help you drive business-wide results from your social outreach.","Demo Request Received":"Demo Request Received","Thanks for your interest in Hootsuite Enterprise. An Enterprise Development Representative will be in touch shortly to schedule your interactive demo.":"Thanks for your interest in Hootsuite Enterprise. An Enterprise Development Representative will be in touch shortly to schedule your interactive demo."}},"en-us":{"translation":{}}},"initialLocale":"en-US","ns":["translation"],"userConfig":{"i18n":{"localeDetection":false,"locales":["en-us","fr","de","it","pt","es"],"defaultLocale":"en-us","localePath":"/var/task/locales","defaultNS":"translation","nsSeparator":"::"},"default":{"i18n":{"localeDetection":false,"locales":["en-us","fr","de","it","pt","es"],"defaultLocale":"en-us","localePath":"/var/task/locales","defaultNS":"translation","nsSeparator":"::"}}}}},"__N_SSG":true},"page":"/[locale]/[[...slug]]","query":{"locale":"en-us","slug":["legal","privacy"]},"buildId":"vSfYClAip-1EN0TL2fzCf","isFallback":false,"isExperimentalCompile":false,"gsp":true,"scriptLoader":[{"id":"cj_tracking_script","strategy":"lazyOnload","children":"(function(a,b,c,d){a='https://www.mczbf.com/tags/706907980512/tag.js';b=document;c='script';d=b.createElement(c);d.src=a;d.type='text/java'+c;d.async=true;d.id='cjapitag';a=b.getElementsByTagName(c)[0];a.parentNode.insertBefore(d,a)})();"}]}</script><noscript><iframe id="gtm-iframe" src="https://www.googletagmanager.com/ns.html?id=GTM-963X" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript></body></html>