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.current-menu-item > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul > a:hover,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul > a:focus,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li:hover > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul:hover > a,#header-outer:not([data-format="left-header"]) nav > ul > .megamenu ul ul .current-menu-item.has-ul > a,#header-outer:not([data-format="left-header"]) nav > ul > .megamenu ul ul .current-menu-ancestor.has-ul > a{color:#825cff!important;}#top .sf-menu > li li > a:hover > .nectar-menu-icon,#top .sf-menu > li li.sfHover > a > .nectar-menu-icon,#top .sf-menu > li li.nectar-regular-menu-item[class*="current-"] > a > .nectar-menu-icon{color:#825cff;}body #header-outer #top nav .sf-menu ul li > a .item_desc{color:#CCCCCC!important;}body #header-outer #top nav .sf-menu ul .sfHover > a .item_desc,body #header-outer #top nav .sf-menu ul li:hover > a .item_desc,body #header-outer #top nav .sf-menu ul .current-menu-item > a .item_desc,body #header-outer #top nav .sf-menu ul .current_page_item > a .item_desc,body #header-outer #top nav .sf-menu ul .current_page_ancestor > a .item_desc,body #header-outer nav > ul > .megamenu > ul ul li a:focus .item_desc{color:#ffffff!important;}body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > a,#header-outer[data-lhe="default"] nav .sf-menu .megamenu ul .current_page_ancestor > a,#header-outer[data-lhe="default"] nav .sf-menu .megamenu ul .current-menu-ancestor > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul > a{color:#ffffff!important;}body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li:hover > a,body:not([data-header-format="left-header"]) #header-outer #top nav > ul > .megamenu > ul > li:hover > a,body:not([data-header-format="left-header"]) #header-outer #header-secondary-outer nav > ul > .megamenu > ul > li:hover > a,#header-outer:not([data-format="left-header"]) nav > ul > .megamenu > ul > .current-menu-ancestor.menu-item-has-children > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > .current-menu-item > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul:hover > a,body:not([data-header-format="left-header"]) #header-outer nav > ul > .megamenu > ul > li > ul > .has-ul > a:focus,#header-outer:not([data-format="left-header"]) nav > ul > .megamenu ul ul .current-menu-item.has-ul > a,#header-outer:not([data-format="left-header"]) nav > ul > .megamenu ul ul .current-menu-ancestor.has-ul > a{color:#ffffff!important;}.ascend #header-outer[data-transparent-header="true"][data-full-width="true"][data-remove-border="true"] #top nav ul #search-btn a:after,.ascend #header-outer[data-transparent-header="true"][data-full-width="true"][data-remove-border="true"] #top nav ul #nectar-user-account a:after,.ascend #header-outer[data-transparent-header="true"][data-full-width="true"][data-remove-border="true"] #top nav ul .slide-out-widget-area-toggle a:after,.ascend #header-outer[data-transparent-header="true"][data-full-width="true"][data-remove-border="true"] .cart-contents:after,body #header-outer[data-transparent-header="true"] #top nav ul #nectar-user-account > div,body[data-header-color="custom"] #top nav ul #nectar-user-account > div,#header-outer:not(.transparent) .sf-menu > li ul{border-color:#eeeeee;}#header-outer:not(.transparent) .sf-menu > li ul{border-top-width:1px;border-top-style:solid;}#search-outer .ui-widget-content,body:not([data-header-format="left-header"]) #header-outer .sf-menu li ul,#header-outer nav > ul > .megamenu > .sub-menu,body #header-outer nav > ul > .megamenu > .sub-menu > li > a,#header-outer .widget_shopping_cart .cart_list a,#header-secondary-outer ul ul li a,#header-outer .widget_shopping_cart .cart_list li,.woocommerce .cart-notification,#header-outer .widget_shopping_cart_content{background-color:rgba(255,255,255,100)!important;}#slide-out-widget-area:not(.fullscreen-alt):not(.fullscreen),#slide-out-widget-area-bg.fullscreen,#slide-out-widget-area-bg.fullscreen-split,#slide-out-widget-area-bg.fullscreen-inline-images .nectar-ocm-image-wrap-outer,#slide-out-widget-area-bg.fullscreen-alt .bg-inner,body.material #slide-out-widget-area-bg.slide-out-from-right{background-color:#f39429;}body #slide-out-widget-area,body.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links a:hover i:before,body #slide-out-widget-area a,body #slide-out-widget-area.fullscreen-alt .inner-wrap > .inner .widget.widget_nav_menu li a,body #slide-out-widget-area.fullscreen-alt .inner-wrap > .inner .off-canvas-menu-container li a,#slide-out-widget-area.fullscreen-split .inner-wrap > .inner .widget.widget_nav_menu li a,#slide-out-widget-area.fullscreen-split .inner-wrap > .inner .off-canvas-menu-container li a,#slide-out-widget-area.fullscreen-inline-images .inner-wrap > .inner .off-canvas-menu-container li a,body #slide-out-widget-area.fullscreen .menuwrapper li a,body #slide-out-widget-area.slide-out-from-right-hover .inner-wrap > .inner .off-canvas-menu-container li a,body #slide-out-widget-area .slide_out_area_close .icon-default-style[class^="icon-"],body #slide-out-widget-area .nectar-menu-label{color:#ffffff;}body #slide-out-widget-area .nectar-menu-label:before{background-color:#ffffff;}#slide-out-widget-area .tagcloud a,body.material #slide-out-widget-area[class*="slide-out-from-right"] .off-canvas-menu-container li > a:after,#slide-out-widget-area.fullscreen-split .inner .off-canvas-menu-container li > a:after{border-color:#ffffff;}body #slide-out-widget-area .widget h1,body #slide-out-widget-area .widget h2,body #slide-out-widget-area .widget h3,body #slide-out-widget-area .widget h4,body #slide-out-widget-area .widget h5,body #slide-out-widget-area .widget h6{color:#fdc701;}body #slide-out-widget-area[class*="fullscreen"] .current-menu-item > a,body #slide-out-widget-area.fullscreen a:hover,body #slide-out-widget-area.fullscreen-split a:hover,body #slide-out-widget-area.fullscreen-split .off-canvas-menu-container .current-menu-item > a,#slide-out-widget-area.slide-out-from-right-hover a:hover,body.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links a i:after,body #slide-out-widget-area.slide-out-from-right a:hover,body #slide-out-widget-area.fullscreen-alt .inner 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ul:not([class*="nectar_blog_posts"]) li > a:not(.tag-cloud-link):not(.nectar-button),#slide-out-widget-area.fullscreen-split .textwidget a:not(.nectar-button){background-image:linear-gradient(to right,#825cff 0,#825cff 100%);}#slide-out-widget-area ul .menu-item .nectar-ext-menu-item .menu-title-text{background-image:linear-gradient(to right,#825cff 0,#825cff 100%);}#mobile-menu ul .menu-item .nectar-ext-menu-item .menu-title-text{background-image:none;}body[data-slide-out-widget-area-style="slide-out-from-right"].material .slide_out_area_close:before{background-color:#ff1053;}@media only screen and (min-width:1000px){body[data-slide-out-widget-area-style="slide-out-from-right"].material .slide_out_area_close .close-line{background-color:#ffffff;}}#footer-outer,#nectar_fullscreen_rows > #footer-outer.wpb_row .full-page-inner-wrap{background-color:#26282a!important;}#footer-outer #footer-widgets{border-bottom:none;}body.original #footer-outer #footer-widgets .col ul li{border-bottom:1px 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#copyright p{color:#aaaaaa;}#footer-outer #copyright a:not(.nectar-button){color:#aaaaaa!important;}body #footer-outer[data-cols="1"] #copyright li a i:after{border-color:#aaaaaa;}body #footer-outer #copyright li a:hover i,body #footer-outer[data-cols="1"] #copyright li a:hover i,body #footer-outer[data-cols="1"] #copyright li a:hover i:after{border-color:#dd3333;color:#dd3333;}#footer-outer #copyright a:hover:not(.nectar-button){color:#dd3333!important;}#ajax-content-wrap #footer-outer #copyright{border-top:1px solid rgba(255,255,255,0.18);}body #call-to-action{background-color:#ECEBE9;}body #call-to-action span{color:#3e4b51;}body #slide-out-widget-area-bg{background-color:rgba(0,0,0,0.4);}.single-post #page-header-bg[data-post-hs="default_minimal"] .page-header-bg-image:after{background-color:#2d2d2d;opacity:0.4;}.single-post #page-header-bg[data-post-hs="default_minimal"]{background-color:#2d2d2d;}:root{--header-nav-height:70px;}@media only screen and (max-width:999px){:root{--header-nav-height:49px;}}@media only screen and (min-width:1000px){#header-outer[data-format="centered-menu-bottom-bar"] #top .span_9 #logo,#header-outer[data-format="centered-menu-bottom-bar"] #top .span_9 .logo-clone{margin-top:-7.5px;}#header-outer[data-format="centered-menu-bottom-bar"] #top .span_9 nav >ul >li:not(#social-in-menu):not(#nectar-user-account):not(#search-btn):not(.slide-out-widget-area-toggle) > a{margin-bottom:15px;}#header-outer #logo,#header-outer .logo-clone,#header-outer .logo-spacing{margin-top:15px;margin-bottom:15px;position:relative;}#header-outer.small-nav #logo,#header-outer.small-nav .logo-clone,#header-outer.small-nav .logo-spacing{margin-top:8.3333333333333px;margin-bottom:8.3333333333333px;}#header-outer.small-nav .logo-clone img,#header-outer.small-nav #logo img,#header-outer.small-nav .logo-spacing img{height:34px;}}@media only screen and (min-width:1000px){.material #header-outer:not(.transparent) .bg-color-stripe{top:70px;height:calc(35vh - 70px);}.material #header-outer:not(.transparent).small-nav .bg-color-stripe{top:50.666666666667px;height:calc(35vh - 50.666666666667px);}}@media only screen and (max-width:999px){.material #header-outer:not([data-permanent-transparent="1"]):not(.transparent) .bg-color-stripe,.material #header-outer:not([data-permanent-transparent="1"]).transparent .bg-color-stripe{top:49px;height:calc(30vh - 49px);}}#header-outer #logo img,#header-outer .logo-clone img,#header-outer .logo-spacing img{height:40px;}#header-outer[data-lhe="text_reveal"] #top nav >ul >li[class*="menu-item-btn"] >a,#header-outer[data-lhe="animated_underline"] #top nav > ul > li > a,#top nav > ul > li[class*="button_solid_color"] > a,body #header-outer[data-lhe="default"] #top nav .sf-menu > li[class*="button_solid_color"] > a:hover,#header-outer[data-lhe="animated_underline"] #top nav > .sf-menu > li[class*="button_bordered"] > a,#top nav > ul > li[class*="button_bordered"] > a,body #header-outer.transparent #top nav > ul > li[class*="button_bordered"] > a,body #header-outer[data-lhe="default"] #top nav .sf-menu > li[class*="button_bordered"] > a:hover,body #header-outer.transparent #top nav > ul > li[class*="button_solid_color"] > a,#header-outer[data-lhe="animated_underline"] #top nav > ul > li[class*="button_solid_color"] > a{margin-left:10px;margin-right:10px;}#header-outer[data-lhe="default"] #top nav > ul > li > a,#header-outer[data-lhe="text_reveal"] #top nav > ul > li:not([class*="menu-item-btn"]) > a,#header-outer .nectar-header-text-content,body[data-header-search="false"][data-full-width-header="false"] #header-outer[data-lhe="animated_underline"][data-format="default"][data-cart="false"] .nectar-header-text-content{padding-left:10px;padding-right:10px;}#header-outer[data-lhe="animated_underline"][data-condense="true"][data-format="centered-menu-bottom-bar"].fixed-menu #top nav > ul > li > a{margin-left:7px;margin-right:7px;}#header-outer[data-lhe="default"][data-condense="true"][data-format="centered-menu-bottom-bar"].fixed-menu #top nav > ul > li > a{padding-left:7px;padding-right:7px;}@media only screen and (min-width:1000px){body.material #header-outer #top .span_9 nav > ul.sf-menu > li:last-child > a{margin-right:0;}}#top nav >ul >li >ul >li,#header-outer[data-format="centered-menu"] #top nav >ul >li >ul >li,#header-secondary-outer .sf-menu > li > ul > li,#header-outer .widget_shopping_cart .cart_list,#header-outer .widget_shopping_cart .total,#header-outer .widget_shopping_cart .buttons,#header-outer nav .nectar-global-section-megamenu > .inner{-webkit-transform:translate3d(0,13px,0);transform:translate3d(0,13px,0);}#header-outer nav ul li li:hover >a .sf-sub-indicator i,#header-outer nav ul li .sfHover >a .sf-sub-indicator i,#header-outer:not([data-format="left-header"]) #top nav >ul >li:not(.megamenu) ul .current-menu-ancestor >a .sf-sub-indicator i,#header-outer:not([data-format="left-header"]) nav >ul >.megamenu ul ul .current-menu-item >a,#header-outer:not([data-format="left-header"]) nav >ul >.megamenu ul ul .current-menu-ancestor >a,#header-outer nav > ul >.megamenu > ul ul .sfHover >a,#header-outer nav > ul >.megamenu > ul ul li a:hover,#header-outer nav > ul >.megamenu > ul ul li a:focus,body:not([data-header-format="left-header"]) #header-outer nav >ul >.megamenu >ul ul .current-menu-item > a,#header-outer:not([data-format="left-header"]) #top nav >ul >li:not(.megamenu) ul a:hover,#header-outer:not([data-format="left-header"]) #top nav >ul >li:not(.megamenu) .sfHover >a,#header-outer:not([data-format="left-header"]) #top nav >ul >li:not(.megamenu) ul .current-menu-item >a,#header-outer:not([data-format="left-header"]) #top nav >ul >li:not(.megamenu) ul .current-menu-ancestor >a,body[data-dropdown-style="minimal"] #header-secondary-outer ul >li:not(.megamenu) .sfHover >a,body[data-dropdown-style="minimal"] #header-secondary-outer ul >li:not(.megamenu) ul a:hover{color:#fff}body:not([data-header-format="left-header"]) #header-outer nav >ul >.megamenu >ul ul li a:hover,body:not([data-header-format="left-header"]) #header-outer nav >ul >.megamenu >ul ul .current-menu-item > a{color:#fff;background-color:#000}#slide-out-widget-area .nectar-ext-menu-item .menu-title-text{background-repeat:no-repeat;background-size:0 2px;background-image:linear-gradient(to right,#825cff 0,#825cff 100%);-webkit-transition:background-size 0.55s cubic-bezier(.2,.75,.5,1);transition:background-size 0.55s cubic-bezier(.2,.75,.5,1);background-position:left bottom;}#slide-out-widget-area a:hover > .nectar-ext-menu-item .menu-title-text,#slide-out-widget-area li[class*="current"] > a > .nectar-ext-menu-item .menu-title-text{background-size:100% 2px;}#header-space{height:70px;}@media only screen and (max-width:999px){#header-space{height:49px;}}#header-outer #logo .mobile-only-logo,#header-outer[data-format="centered-menu-bottom-bar"][data-condense="true"] .span_9 .logo-clone img{height:25px;}@media only screen and (max-width:999px){body #top #logo img,#header-outer[data-permanent-transparent="false"] #logo .dark-version{height:25px!important;}}#header-outer #social-in-menu .fa-facebook:after,.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links .fa-facebook:after{content:"\e60d"}#header-outer #social-in-menu .fa-pinterest:after,.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links .fa-pinterest:after{content:"\e60b"}#header-outer #social-in-menu .fa-linkedin:after,.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links .fa-linkedin:after{content:"\e605"}#header-outer #social-in-menu .fa-youtube-play:after,.material #slide-out-widget-area.slide-out-from-right .off-canvas-social-links .fa-youtube-play:after{content:"\f16a"}#header-outer #social-in-menu 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class="img-with-animation logo skip-lazy" data-delay="0" height="88" width="484" data-animation="none" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Asiakas-logo.png" alt="Asiakas" data-wpfc-original-srcset="https://karunasarawak.com/wp-content/uploads/2022/08/Asiakas-logo.png 484w, https://karunasarawak.com/wp-content/uploads/2022/08/Asiakas-logo-300x55.png 300w" data-wpfc-original-sizes="(max-width: 484px) 100vw, 484px"/></div></div></div></div><h1 style="font-size: 60px;color: #ffffff;text-align: left" class="vc_custom_heading vc_do_custom_heading" >One-Stop Call Centre<br /> Solution That Helps Build<br /> Customer <b>Loyalty</b></h1> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Download the catalogue here.</p></div></div><a class="nectar-button medium regular accent-color regular-button downloadnow" role="button" style="margin-top: 10px;" target="_blank" href="https://drive.google.com/file/d/1LgFBUpxpmX0MTbFQvFO94V6oE5d2bhWf/view?usp=share_link" data-color-override="false" data-hover-color-override="false" data-hover-text-color-override="#fff"><span>Download</span></a></div></div></div></div></div><div id="fws_6736f1b3eda13" data-column-margin="default" data-midnight="dark" data-top-percent="5%" data-bottom-percent="5%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle" style="padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer"><div class="row-bg viewport-desktop using-bg-color" style="background-color: #ffffff;"></div></div></div><div class="row_col_wrap_12 col span_12 dark left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h2 style="font-size: 35px;color: #000000;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Asiakas Call Center Solutions</h2><div class="divider-wrap" data-alignment="default"><div style="height: 15px;" class="divider"></div></div><div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Asiakas is the leading answer to automating customer service transactions via telephony. Enables centralization for any organization through a technology-aided contact center. Asiakas uses IVR system to identify and segmentize callers resulting in customized services according to each customer’s profile.</p></div></div><div class="divider-wrap" data-alignment="default"><div style="height: 50px;" class="divider"></div></div><h2 style="font-size: 35px;color: #000000;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Purposes of Asiakas</h2><div class="divider-wrap" data-alignment="default"><div style="height: 15px;" class="divider"></div></div><div id="fornumbering" data-midnight="" data-column-margin="default" class="wpb_row vc_row-fluid vc_row inner_row threerow"><div class="row-bg-wrap"> <div class="row-bg"></div></div><div class="row_col_wrap_12_inner col span_12 left"> <div class="vc_col-sm-4 sameside part1 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Telemarketing</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Easily executed, seamless, and customized telemarketing activities and campaigns.</p></div></div></div></div></div><div class="vc_col-sm-4 centerside part2 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Biller Reminder</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Effective reminders to increase collection and cash flow without complexity.</p></div></div></div></div></div><div class="vc_col-sm-4 sameside part3 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Retention</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Delivering customer retention and loyalty programs that sustain the customer base.</p></div></div></div></div></div></div></div></div></div></div></div></div><div id="fws_6736f1b3f0f46" data-column-margin="default" data-midnight="dark" data-top-percent="5%" data-bottom-percent="5%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle" style="padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer"><div class="row-bg viewport-desktop using-bg-color" style="background-color: #f1f1f1;"></div></div></div><div class="row_col_wrap_12 col span_12 dark left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h2 style="font-size: 35px;color: #000000;text-align: left" class="vc_custom_heading vc_do_custom_heading" >The benefit of Asiakas Blast</h2><div class="divider-wrap" data-alignment="default"><div style="margin-top: 0.5px; width: 80px; height: 3px; margin-bottom: 0.5px;" data-width="80px" data-animate="" data-animation-delay="" data-color="black" class="divider-small-border"></div></div><div class="divider-wrap" data-alignment="default"><div style="height: 30px;" class="divider"></div></div><div id="fws_6736f1b3f1b5d" data-midnight="" data-column-margin="default" class="wpb_row vc_row-fluid vc_row inner_row threerow"><div class="row-bg-wrap"> <div class="row-bg"></div></div><div class="row_col_wrap_12_inner col span_12 left"> <div class="vc_col-sm-4 sameside wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Increase Efficiency</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>A suitable agent with skill-based routing can improve customer’s satisfaction by matching the callers to the most systematically equipped agent in the queue.</p></div></div></div></div></div><div class="vc_col-sm-4 centerside wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Dedicated Support</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Get access to our In-house professional team which includes a committed account manager who will help to fulfil the demand of your business.</p></div></div></div></div></div><div class="vc_col-sm-4 sameside wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h3 style="font-size: 25px;color: #000000;line-height: 30px;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Ease of Deployment</h3> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>Manage your business needs without any problems with on-premise and on-cloud solutions that are highly scalable, flexible and secure.</p></div></div></div></div></div></div></div></div></div></div></div></div><div id="fws_6736f1b3f38c3" data-column-margin="default" data-midnight="light" data-top-percent="5%" data-bottom-percent="5%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle howdoes" style="padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer"><div class="row-bg viewport-desktop using-bg-color" style="background-color: #374a9b;"></div></div></div><div class="row_col_wrap_12 col span_12 light left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h2 style="font-size: 35px;color: #ffffff;text-align: left" class="vc_custom_heading vc_do_custom_heading" >How does it work?</h2><div class="divider-wrap" data-alignment="default"><div style="margin-top: 0.5px; width: 80px; height: 3px; margin-bottom: 0.5px;" data-width="80px" data-animate="" data-animation-delay="" data-color="white" class="divider-small-border"></div></div><div class="divider-wrap" data-alignment="default"><div style="height: 30px;" class="divider"></div></div><div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <p>There are 4 types of users which are agents, wallboard, supervisors and administrators.</p> <p>For agents, they need to enter their information on the Aria Call Center login page to start the session. Then, they will proceed to the Agent Dashboard where all the information is provided on the screen. Once the agent is found available and ready to answer the caller’s call, the system will ring the agent’s softphone while at the same time trigger the CRM system’s interface to popup. Agents may also select a Break List if they need a break.</p> <p>For the supervisor role, they can go to Supervisor Dashboard to supervise the queue statistics for callers. The supervisor can also inspect the agent through summary screen monitoring.</p> <p>Besides that, the dashboard includes interactive voice response system, day and time sensitive greetings during business hours, auto-attendant, IVR self serve – check balance and call in ACD queue.</p></div></div></div></div></div></div></div><div id="fws_6736f1b4007a7" data-column-margin="default" data-midnight="dark" data-top-percent="5%" data-bottom-percent="5%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle mainfeatures" style="padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer"><div class="row-bg viewport-desktop using-bg-color" style="background-color: #ffffff;"></div></div></div><div class="row_col_wrap_12 col span_12 dark left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h2 style="font-size: 35px;color: #000000;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Our Main Features</h2><div class="divider-wrap" data-alignment="default"><div style="margin-top: 0.5px; width: 80px; height: 3px; margin-bottom: 0.5px;" data-width="80px" data-animate="" data-animation-delay="" data-color="black" class="divider-small-border"></div></div><div class="divider-wrap" data-alignment="default"><div style="height: 30px;" class="divider"></div></div><div id="fws_6736f1b40150f" data-midnight="" data-column-margin="default" class="wpb_row vc_row-fluid vc_row inner_row icon-features"><div class="row-bg-wrap"> <div class="row-bg"></div></div><div class="row_col_wrap_12_inner col span_12 left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element"> <div class="wpb_wrapper"> <div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Inbound-Call-Center.png" alt="Inbound Call Center"/>Inbound Call<br /> Center</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Outbound-Call-center.png" alt="Outbound Call Center"/>Outbond Call<br /> Center</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Interactive-Voice-Response.png" alt="Interactive Voice Response"/>Interactive<br /> Voice Response</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Automatic-Call-Distrubution.png" alt="Automatic Call Distribution"/>Automatic Call<br /> Distribution</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Computer-Telephony-Integration.png" alt="Computer Telephony Integration"/>Computer Telephony<br /> Integration</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Voice-Mail.png" alt="Voice Mail"/>Voice<br /> Mail</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Voice-Recording.png" alt="Voice Recording"/>Voice<br /> Recording</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Call-Center-Wallboard.png" alt="Call Center Wallboard"/>Call Center<br /> Wallboard</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Auto-email.png" alt="Auto Email"/>Auto<br /> Email</div><div class="clear"></div><div class="col span_12 centered-text has-animation" data-animation="none" data-delay="0"><img onload="Wpfcll.r(this,true);" src="https://karunasarawak.com/wp-content/plugins/wp-fastest-cache-premium/pro/images/blank.gif" decoding="async" data-wpfc-original-src="https://karunasarawak.com/wp-content/uploads/2022/08/Management-Reporting.png" alt="Management Reporting"/>Management<br /> Reporting</div><div class="clear"></div></div></div></div></div></div></div></div></div></div></div></div></div><div id="fws_6736f1b4022a0" data-column-margin="default" data-midnight="dark" data-top-percent="5%" data-bottom-percent="5%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle mainfeatures" style="padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer"><div class="row-bg viewport-desktop using-bg-color" style="background-color: #ffffff;"></div></div></div><div class="row_col_wrap_12 col span_12 dark left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" data-has-bg-color="false" data-bg-color="" data-bg-opacity="1" data-animation="" data-delay="0"> <div class="vc_column-inner"> <div class="wpb_wrapper"> <h2 style="font-size: 35px;color: #000000;text-align: left" class="vc_custom_heading vc_do_custom_heading" >Our Packages</h2><div class="divider-wrap" data-alignment="default"><div style="margin-top: 0.5px; width: 80px; height: 3px; margin-bottom: 0.5px;" data-width="80px" data-animate="" data-animation-delay="" data-color="black" class="divider-small-border"></div></div><div class="divider-wrap" data-alignment="default"><div style="height: 30px;" class="divider"></div></div><div class="wpb_text_column wpb_content_element thetable"> <div class="wpb_wrapper"> <table id="asiakas-table"> <tbody> <tr class="ttitle"> <td class="tnumber">No</td> <td class="tdesc">Module</td> <td class="tcontent">Asiakas (Lite)</td> <td class="tcontent">Asiakas (Plus)</td> <td class="tcontent">Asiakas (Enhanced)</td> <td class="tcontent">Asiakas (Pro)</td> </tr> <tr> <td class="tnumber">1</td> <td class="tdesc">SIP Gateway Server License (SIP Gateway)</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">2</td> <td class="tdesc">Inbound Contact center</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">3</td> <td class="tdesc">Outbound Module ( Choose one Module)</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">3a ARIA Power Dialer Module</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">3b ARIA Preview Dialer Module</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">3c ARIA Preview Dialer Module (Click to Dial API)</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">3d ARIA Predictive Dialer</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">4</td> <td class="tdesc">Interactive Voice Response (IVR)</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">5</td> <td class="tdesc">Automatic Call Distribution (ACD)</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">6</td> <td class="tdesc">Multiple Call Queues (MCQ)</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">7</td> <td class="tdesc">Aux Out / Aux In</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">8</td> <td class="tdesc">Web-Based Agent UI</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">9</td> <td class="tdesc">Web-Based Supervisor UI</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">10</td> <td class="tdesc">Web based Administration UI</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">11</td> <td class="tdesc">Multi lingual</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">12</td> <td class="tdesc">Menu Level – 2 to 3 level</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">13</td> <td class="tdesc">Reporting – 10 reports (additional report will be charge separately at RM1,200 per report)</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">14</td> <td class="tdesc">Auto Email of Reports</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">15</td> <td class="tdesc">Realtime System Monitoring</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">16</td> <td class="tdesc">System Security</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">17</td> <td class="tdesc">Voice Logger Module</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">18</td> <td class="tdesc">CTI integration via REST API/URL Launcher (for Screen Pop)</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">19</td> <td class="tdesc">Voice Logger User License</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">20</td> <td class="tdesc">Wallboard UI</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">(excluding hardware such as monitor & cables)</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">21</td> <td class="tdesc">Monitoring</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">21a Coaching</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">21b Spying</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber"></td> <td class="tdesc">21c Conferencing</td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">22</td> <td class="tdesc">SLA Module</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">23</td> <td class="tdesc">CSAT Module (IVR & SMS)</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> <tr> <td class="tnumber">24</td> <td class="tdesc">Quality Assurance Management</td> <td class="tcontent"></td> <td class="tcontent"></td> <td class="tcontent">√</td> <td class="tcontent">√</td> </tr> </tbody> </table></div></div></div></div></div></div></div><div id="asiakas-footer" data-column-margin="default" data-midnight="light" data-top-percent="7%" data-bottom-percent="7%" class="wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex" style="padding-top: calc(100vw * 0.07); padding-bottom: calc(100vw * 0.07);"><div class="row-bg-wrap" data-bg-animation="none" data-bg-animation-delay="" data-bg-overlay="false"><div class="inner-wrap row-bg-layer using-image"><div data-wpfc-original-src='https://karunasarawak.com/wp-content/uploads/2022/08/Contact-background.png' class="row-bg viewport-desktop using-image" style=" background-position: center center; background-repeat: no-repeat;"></div></div></div><div class="row_col_wrap_12 col span_12 light left"> <div class="vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone" data-padding-pos="all" 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