Riding Metra FAQs

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Metra is the rail agency serving Cook, DuPage, Will, Lake, Kane and McHenry counties in the Chicago area. We want you to think of us as My Metra. 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</li> <li > <a href="/office-diversity-business-enterprise" title="Business Diversity" data-drupal-link-system-path="node/8419">Office of Diversity & Business Enterprise</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-program" title="SBE Program" data-drupal-link-system-path="node/8421">SBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-faqs" title="SBE FAQs" data-drupal-link-system-path="node/8455">SBE FAQs</a> </li> <li > <a href="/sbe-seal" data-drupal-link-system-path="node/9381">SBE Seal</a> </li> </ul> </li> <li > <a href="/dbe-program" title="DBE Program" data-drupal-link-system-path="node/8420">DBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/dbe-certification" title="DBE Certification" data-drupal-link-system-path="node/1276">DBE Certification</a> </li> <li > <a href="/dbe-faqs" title="DBE FAQs" data-drupal-link-system-path="node/8456">DBE FAQs</a> </li> <li > <a href="/contact-dbe" title="Contact DBE" data-drupal-link-system-path="node/1278">Contact DBE</a> </li> <li > <a href="/dbe-seal" title="Seal Usage" data-drupal-link-system-path="node/1279">DBE Seal</a> </li> <li > <a href="/annual-forms" title="Annual Forms" data-drupal-link-system-path="node/1280">Annual Forms</a> </li> <li > <a href="/dbe-directory" title="DBE Directory" data-drupal-link-system-path="node/1281">DBE Directory</a> </li> <li > <a href="/dbe-objectivepolicy-statement" title="DBE Objective/Policy Statement" data-drupal-link-system-path="node/1282">DBE Objective/Policy Statement</a> </li> <li > <a href="/dbe-resources" title="DBE Resources" data-drupal-link-system-path="node/2657">DBE Resources</a> </li> </ul> </li> <li > <a href="/contract-compliance-faqs" title="Contract Compliance FAQs" data-drupal-link-system-path="node/8458">Contract Compliance FAQs</a> </li> <li > <a href="/site-visit-faqs" title="On-Site Visit FAQs" data-drupal-link-system-path="node/8879">On-Site Visit FAQs</a> </li> <li > <a href="/personal-net-worth-faqs" title="Personal Net Worth FAQs" data-drupal-link-system-path="node/8880">Personal Net Worth FAQs</a> </li> <li > <a href="/prevailing-wage-requirements-faq" data-drupal-link-system-path="node/8859">Prevailing Wage Requirements FAQ </a> </li> <li > <a href="/outreach-calendar" data-drupal-link-system-path="node/8829">Outreach Calendar</a> </li> </ul> </li> <li > <a href="/titleVI" title=" Title VI of Civil Rights Act" data-drupal-link-system-path="node/8374"> Title VI of Civil Rights Act</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/civil-rightstitle-vi-faqs" title="Civil Rights/Title VI FAQs" data-drupal-link-system-path="node/8461">Civil Rights/Title VI FAQs</a> </li> <li > <a href="/notice-title-vi-protection" title="Notice of Title VI Protection" data-drupal-link-system-path="node/1270">Notice of Title VI Protection</a> </li> <li > <a href="/title-vi-complaint-process" title="Title VI Complaint Process" data-drupal-link-system-path="node/1268">Title VI Complaint Process</a> </li> </ul> </li> <li > <a href="/advertising-opportunities" title="Advertising Opportunities" data-drupal-link-system-path="node/8414">Advertising Opportunities</a> </li> <li > <a href="/real-estate-leasing" title="Real Estate and Leasing" data-drupal-link-system-path="node/8416">Real Estate and Leasing</a> </li> <li > <a href="/photographers-videographers" title="Photographers & Videographers" data-drupal-link-system-path="node/8417">Photographers & Videographers</a> </li> <li > <a href="/community-enhancement-programs" title="Community Enhancement Programs" data-drupal-link-system-path="node/8422">Community Enhancement Programs</a> </li> <li > <a href="/developers" title="Developers" data-drupal-link-system-path="node/8530">Developers</a> </li> <li > <a href="https://metra.com/metra-auctions">Metra auctions</a> </li> </ul> </li> <li > <a href="/performance-budget-planning-information" title="Performance, Budget & Planning Information (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8225">Performance, Budget & Planning Information</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/performance-data" title="Performance Data" data-drupal-link-system-path="node/8423">Performance Data</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/time-performance-reports" title="On-Time Performance Reports" data-drupal-link-system-path="node/8424">On-Time Performance Reports</a> </li> <li > <a href="/system-performance-dashboard" title="System Performance Dashboard" data-drupal-link-system-path="node/8425">System Performance Dashboard</a> </li> <li > <a href="/surveys" title="Surveys" data-drupal-link-system-path="node/8493">Surveys</a> </li> <li > <a href="/performance-measures" title="RTA Performance Measures" data-drupal-link-system-path="node/1353">Performance Measures</a> </li> </ul> </li> <li > <a href="/ridership-data" title="Ridership Data" data-drupal-link-system-path="node/8494">Ridership Data</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/monthlyannual-ridership" title="Annual and Monthly Ridership Reports">Annual and Monthly Ridership Reports</a> </li> <li > <a href="/station-level-data" title="Station level data" data-drupal-link-system-path="node/1344">Station-Level Data</a> </li> </ul> </li> <li > <a href="/budget-and-financial-statements" title="Budget and Financial Statements" data-drupal-link-system-path="node/8431">Budget and Financial Statements</a> </li> <li > <a href="/capital-projects" title="Capital Projects" data-drupal-link-system-path="node/8495">Capital Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://metra.com/current-major-projects" title="Current Major Projects">Current Major Projects</a> </li> </ul> </li> <li > <a href="/transit-asset-management-plan" title="Transit Asset Management Plan" data-drupal-link-system-path="node/8912">Transit Asset Management Plan</a> </li> <li > <a href="/state-system-report" title="State of the System" data-drupal-link-system-path="node/8069">State of the System</a> </li> <li > <a href="/strategic-plan" title="Strategic Plan" data-drupal-link-system-path="node/1352">Strategic Plan</a> </li> <li > <a href="/project-studies" title="Project Studies" data-drupal-link-system-path="node/8426">Project Studies</a> </li> </ul> </li> <li > <a href="/freedom-information-transparency" title="Transparency (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8226">Freedom of Information / Transparency</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/freedom-information-act-requests" title="Freedom of Information Act Requests" data-drupal-link-system-path="node/8428">Freedom of Information Act Requests</a> </li> <li > <a href="/boards-senior-leadership" title="Board & Senior Leadership" data-drupal-link-system-path="node/8496">Boards & Senior Leadership</a> </li> <li > <a href="/finances" title="Finances" data-drupal-link-system-path="node/8497">Finances</a> </li> </ul> </li> </ul> </div> </div> </div> </nav> </div> </div> </header> <div class="grid-x"> </div> <div> <section class="views-element-container block-views-block-big-yellow-block-1 block block-views block-views-blockbig-yellow-block-1" id="block-views-block-big-yellow-block-1"> <div> <div class="js-view-dom-id-0b9217ff8a014440b2340ab8e743b315e123f60e4b8f6636cf4c867eb97192db grid-container"> </div> </div> </section> </div> <div class="grid-x"> <main id="main" class="cell small-12" role="main"> <a id="main-content"></a> <section> <div class="title-container grid-container full"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-6 medium-offset-1"> <section id="block-metrarail-page-title" class="block-metrarail-page-title block block-core block-page-title-block"> <h1><span>Riding Metra FAQs</span> </h1> </section> </div> <div class="cell medium-4 back-to-link-desktop"> <section class="block block-metra-menus block-back-menu-block"> <a href="/fares-and-other-rider-information" class="button">Back to <strong>Fares and Other Rider Information</strong></a> </section> </div> </div> <p></p> <div class="grid-x"> <div class="cell small-12 medium-6 medium-offset-1"> <section class="block block-metra-menus block-jump-to-block"> <div class="block-jump-block"> <p>Jump to</p> <hr> <ul></ul> </div> </section> </div> </div> <div class="grid-x"> <div class="cell small-12 medium-6 medium-offset-1 back-to-link-mobile"> <section class="block block-metra-menus block-back-menu-block"> <a href="/fares-and-other-rider-information" class="button">Back to <strong>Fares and Other Rider Information</strong></a> </section> </div> </div> </div> </div> <div class="grid-container full"> <div> <div data-drupal-messages-fallback class="hidden"></div><section id="block-metrarail-content" class="block-metrarail-content block block-system block-system-main-block"> <article id="node-8459"> <div class="view-mode-full"> <div id="" class="metrarail-1col metrarail-section metrarail-section-color-white grid-container full"> <div class="grid-x"> <div class="cell small-12"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-12"> <section class="block block-layout-builder block-field-blocknodelanding-pagebody"> <div class="body field field-node--body field-name-body field-type-text-with-summary field-label-visually_hidden grid-container"> <div class="field-label visually-hidden">Body</div> <div class="field-items grid-x"> <div class="field-item cell small-12 medium-6 medium-offset-1"><h2>What is Metra?</h2> <p>Metra is the rail agency serving Cook, DuPage, Will, Lake, Kane and McHenry counties in the Chicago area. We want you to think of us as <em>My Metra.</em> It is the sister agency to the Chicago Transit Authority, which provides mass transit rail (the L) and bus service to Chicago and some suburbs, and Pace, which provides bus service primarily in the suburbs.</p> <h2>Where do Metra trains run?</h2> <p>Metra serves more than 100 communities with 243 stations on 11 lines running from Chicago鈥檚 downtown. Click on our <a href="https://ridertools.metrarail.com/maps-schedules/system-map">online system map</a> to see route and station locations.</p> <h2>When do the trains run?</h2> <p>All Metra train schedules can be found <a href="https://ridertools.metrarail.com/maps-schedules">here</a>. Schedules also can be accessed through our online train tracker, <a href="https://metratracker.com">metratracker.com.</a></p> <h2>Does Metra run on major holidays?</h2> <p>Most lines operate on major holidays. Sunday schedules are in effect on New Year鈥檚 Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas (lines that do not operate on Sundays therefore also do not operate on those holidays). On other days, such as pre-holiday dates, modified schedules may be in effect. Check with this website or call the Transit Information Center at 836-7000 (city or suburbs) to see if we are running a modified schedule.</p> <h2>How can I get travel information?</h2> <p>Use the RTA <strong><a href="https://www.rtachicago.org/plan-your-trip">online trip planner</a></strong> for routes and train times. If you prefer to speak with a live voice, you can call our Passenger Services Department at 312-322-6777 weekdays from 8 a.m. until 5 p.m. or the RTA Travel Information Center, evenings and Saturdays, at 312-836-7000. You can also go to our <strong><a href="https://ridertools.metrarail.com/maps-schedules/system-map">System Map</a> </strong>and click on the "Search" button in the upper right corner. Enter your address and the result will tell you the closest Metra station to your location. Metra's online train tracker, <a href="https://metratracker.com/home">metratracker.com</a>, also has a trip-planning function.</p> <h2>How can I track my train?</h2> <p>Metra has an train tracking website, <a href="https://metratracker.com/home">metratracker.com</a>, that lets you see precisely where trains are and when they will reach their stations. You can also view schedules and plan trips. With real-time updates refreshed every 12-30 seconds, an interactive map, and a trip planning option, the site makes traveling faster, easier, and more comfortable.</p> <h2>Where do the lines stop in downtown Chicago?</h2> <p><a href="/train-lines/ME"><strong>Metra Electric</strong></a> trains serve <a href="/train-lines/stations/van-buren-street"><strong>Van Buren Station</strong></a> (Van Buren and Michigan) and <a href="/train-lines/stations/millennium-station"><strong>Millennium Station</strong></a> (Randolph and Michigan). <a href="/train-lines/UP-N"><strong>Union Pacific North</strong></a>, <a href="/train-lines/UP-NW"><strong>Northwest</strong></a><a href="/train-lines-UPW"> </a>and <a href="/train-lines/UP-W"><strong>West</strong></a><a href="/train-lines/UP-W"> </a>line trains use the <a href="/train-lines/stations/ogilvie-transportation-center"><strong>Ogilvie Transportation Center</strong></a> (Madison and Canal). <a href="/train-lines/RI"><strong>Rock Island</strong></a> trains use <a href="/train-lines/stations/lasalle-street-station"><strong>LaSalle Street Station </strong></a>(LaSalle and Van Buren). The <a href="/train-lines/NCS"><strong>North Central Service</strong></a>, <a href="/train-lines/MD-W"><strong>Milwaukee District West</strong></a> and <strong><a href="/train-lines/MD-N">Milwaukee District North</a></strong> line trains use the north concourse of <a href="/train-lines/stations/union-station"><strong>Union Station</strong></a>, while the <strong><a href="/train-lines/BNSF">BNSF</a></strong>, <a href="/train-lines/SWS"><strong>SouthWest Service</strong></a> and <a href="/train-lines/HC"><strong>Heritage Corridor</strong></a> lines use the south concourse of <strong><a href="/train-lines/stations/union-station">Union Station</a></strong>. Click <strong><a href="https://ridertools.metrarail.com/maps-schedules/downtown-map">here</a></strong> for a map of downtown stations.</p> <h2>How much is the fare?</h2> <p>Metra uses a distance-based fare structure consisting of four fare zones to determine the cost of One-Way Tickets, Day Passes, Day Pass 5-Packs and Monthly Passes. (Riders are charged based on the number of zones they travel through.) <a class="file file--mime-application-pdf file--application-pdf" data-entity-type="file" data-entity-uuid="6835fafb-5ead-4020-9e10-ceabb768cac6" filename="Zone Map.pdf" href="https://metra.com/sites/default/files/inline-files/Zone Map.pdf" tabindex="-1"><strong>Click here</strong></a> to see a system map with fare zones. To determine your fare, you must know your originating station and your destination station. Two passes sold for weekends cost a flat rate: the Saturday/Sunday/Holiday Day Pass is $7 and the Weekend Pass (available on the Ventra app only) is $10. Go to the <strong><a href="/fares">Fares</a> </strong>page to find detailed fare information; select your line, departing station and destination to see the full and reduced fare charts.</p> <h2>What kinds of tickets does Metra sell?</h2> <p>Metra offers a few different ticket options including One-Way Tickets, Day Passes, Day Pass 5-Packs, Monthly Passes, Saturday/Sunday/Holiday Day Passes, and Weekend Passes. Metra also has different fare programs for seniors, customers with disabilities, low-income riders, military personnel, families, students and children. For detailed information regarding all of Metra's Fare Programs, click on the <strong><a href="/fares">Fares</a> </strong>link.</p> <h2>How do I purchase a mobile ticket?</h2> <p>Mobile tickets are sold through the <strong><a href="/ventra">Ventra app</a></strong>.</p> <h2>What fares are available for seniors?</h2> <p>Senior citizens 65 or older, customers with disabilities and Medicare cardholders who have an RTA-issued Reduced Fare Permit are eligible for a reduced fare ticket. The permit must be displayed when using reduced fare tickets. If you are enrolled in the Illinois Department on Aging鈥檚 Benefit Access Program (BAP)  and have an RTA-issued Ride Free Permit, you are eligible to ride free. If you are not in possession of either permit, you must apply for one with the RTA. <a href="https://fares.rtachicago.org/"><strong>Click here</strong></a> or call 312-913-3110 for information.</p> <h2>What fares are available for low-income riders?</h2> <p>The RTA, Metra, and Cook County are partnering to extend reduced fares to Metra riders experiencing low incomes regionwide through the <a href="https://www.rtachicago.org/riders/access" tabindex="-1">Access Pilot Program</a>. All recipients of Supplemental Nutrition Assistance Program, or SNAP, living in the counties of Cook, DuPage, Kane, Lake, McHenry, and Will are eligible to apply for an Access permit, which will allow the purchases of reduced fare tickets, at <a href="http://www.getaccess.org" tabindex="-1">GetAccess.org</a>. The permit must be displayed when using a reduced fare ticket. The program will run from Feb. 1, 2024 to July 31, 2025.</p> <h2>Is there a discount for military personnel?</h2> <p>Military personnel on active duty can purchase reduced fare tickets and passes. Proper military identification must be displayed when using a reduced fare ticket.</p> <h2>Are reduced fares available for students?</h2> <p>Full-time students enrolled in grade school or high school can purchase reduced fare tickets and passes as part of a state-supported program. College students are not included. Student fares are in effect at all times. When purchasing a ticket, students must present a valid letter of certification from their school (on school stationery) or present a valid school I.D. (both are valid through the end of the calendar year) bearing the student's name, school name and authorized signature. The student identification card or letter of certification must be displayed along with the ticket to the conductor. Failure to do so will result in full fare payment. Student tickets are not transferable. Any questions concerning the above may be directed to Metra Passenger Services at 312-322-6777.</p> <p>All fare policies concerning standard student fares also apply to home-schooled students. To meet documentation requirements, the student must present a letter with the name and address of the person providing the home schooling as teacher/principal at the top, signed and notarized. Click <strong><a href="/document/731">here</a></strong> to download the form.</p> <h2>Fares for Children</h2> <p>On weekdays, children ages 7 to 11 save 50 percent over One-Way fares. Children under 7 ride free when accompanied by a fare-paying adult (up to three children free per adult). <strong>Under no circumstances will children under 7 years of age be permitted to travel alone.</strong> On weekends and select holidays, kids ride FREE with Metra's Family Fares. Up to three children age 11 and under ride free with each fare-paying adult. Purchase a ticket or use your Monthly Pass as the adult fare. Family Cars are available on weekends and non-rush hour weekday trains. Family Fares are also available on weekdays during the summer between Memorial Day and Labor Day.</p> <h2>Are there any other special discounts or savings?</h2> <p>Yes. We鈥檙e glad you asked! You may be eligible for savings of up to 40 percent when you participate in an IRS-approved Transit Benefit program where you work. In order to benefit, your employer must offer a qualified program, and you must be a W-2 employee (1099 contractors, partners and other selected individuals are not eligible). Actual savings are through reduced income taxes (FICA/Medicare, Federal, and State). For more information, visit our <strong><a href="/fares">Fares</a></strong> page.</p> <h2>Where do I buy tickets?</h2> <p>Most tickets are available for purchase from vending machines at all downtown stations and at the busiest outlying stations (<a href="/tvm">Click here to see if a vending machine is available at your station</a>.) The <strong><a href="/ventra">Ventra app</a> </strong>can be used to purchase any kind of Metra ticket on your smartphone, anytime and anywhere. Download it for free from the <strong><a href="https://apps.apple.com/us/app/ventra/id1005645256">Apple App Store</a></strong> or <strong><a href="https://play.google.com/store/apps/details?id=com.ventrachicago.riderapp">Google Play</a>.</strong> One-Way Tickets can be purchased on the train with cash, but if a machine is available at the station where you boarded, the conductor will charge you an additional $5. Tickets are not sold on this website.</p> <h2>Does Metra replace or refund tickets?</h2> <p>No refunds or replacement tickets will be issued for One-Way Tickets or Day Passes, Day Pass 5-Packs, Saturday/Sunday/Holiday Passes or Weekend passes. Refunds for unused Monthly Passes are available per the guidelines that can be found <strong><a href="/lost-tickets-refund-policy">here</a></strong>, but lost, destroyed or stolen Monthly Passes will not be refunded or replaced. (Refunds for unused passes are pro-rated and subject to a $5 handling fee if returned after the first day of the month.) Metra is not responsible for lost articles, errors in timetables, or for inconvenience or damage resulting from missed stops; delayed, cancelled or missed trains; failure to make connections; or shortages of equipment.</p> <h2>Are there toilets on the trains and in the stations?</h2> <p>All Metra trains have toilets on board. Some stations have bathrooms, but most do not.</p> <h2>Can I bring my bike on the train?</h2> <p>Yes, bikes are allowed on all trains, but <a href="/bikes">click here for the full list of rules</a>.</p> <h2>Is smoking allowed?</h2> <p>No smoking is allowed on any trains, in stations or within 15 feet of station and enclosed area entrances (this includes e-cigarettes).</p> <h2>What are Metra's Pets on Trains policy rules?</h2> <p>Pets are permitted on weekend trains and non-peak weekday trains (trains arriving in Chicago before 6:31 a.m. and after 9:30 a.m. and departing Chicago before 3 p.m. and after 7 p.m.) Only small pets in enclosed protective carriers are allowed. Carriers will not be allowed to take up seats, seating areas or obstruct pathways on trains or in stations and must be small enough to be carried on by a single person. They must fit in a passenger鈥檚 lap or under the seat at all times. Metra reserves the right to remove passengers with pets that are noisy or disturb other customers. Owners will be responsible for the behavior and cleanup of their pets. <a href="/pets">See here</a> for more information</p> <p>Service animals are allowed on all Metra trains at all times.</p> <h2>Can I bring food on the trains?</h2> <p>Yes, but please be courteous to other riders by remembering to use the trash receptacles.</p> <h2>What are Metra Quiet Cars?</h2> <p>To give passengers some peace and quiet during their commute, Metra has designated Quiet Cars on all morning inbound and evening outbound rush-hour trains. The cars are designed to give riders a space free of some common nuisances such as cellphone calls, loud headphones and loud conversations. On all lines except the Metra Electric Line, the Quiet Cars are the second car from the locomotive and the second car from the other end of the train on rush-hour trains with six or more cars. If there are five cars or fewer on the train, only the second car from the engine is a Quiet Car. On the Metra Electric Line, only the third car from the south end of the train is a Quiet Car. There are no Quiet Cars on two-car trains. All Quiet Cars are identified with decals on outside of the car and signage inside the car. The rules are simple: No cell phone calls. If passengers must answer their phones, they should make it brief or move to the vestibule or another car. Conversations are discouraged; if they must be held they should be short and in subdued voices. All electronic devices must be muted, and headphones should not be loud enough for anyone else to hear. Quiet Cars are in effect on all inbound trains arriving downtown at or before 9 a.m. and all outbound trains leaving downtown between 3:30 p.m. and 6:30 p.m. Metra expects Quiet Cars to be largely enforced by peer pressure. Many riders said that having a rule in place empowered them to ask noisy people to be quiet or move. Conductors carry small notices that they can discreetly present to passengers who are violating the quiet car rules. While our goal is to keep cars as quiet as possible, passengers should not expect the car to be completely silent. Metra hopes all passengers will remember to treat their fellow passengers with courtesy and respect, no matter where they are sitting. <em>Quiet Cars are a registered service mark of Amtrak.</em></p> <h2>Is alcohol allowed on Metra trains?</h2> <p>Alcoholic beverages are permitted except during certain events and festivals, such as the Taste of Chicago and Blues Fest. <a href="/alcohol">See here</a> for more information.</p> <h2>Does Metra operate a Lost and Found office?</h2> <p>Yes. To inquire about lost articles, please stop by the downtown terminus of your line or call the following phone numbers:</p> <ul> <li>Millennium: 312-322-7819</li> <li>LaSalle Street: 312-322-6509</li> <li>Union Station: 312-322-4269</li> <li>Ogilvie: 312-322-1234</li> </ul> <h2>Is Metra accessible to people with disabilities?</h2> <p>All Metra's train lines are fully accessible. Most stations are also fully accessible or have partial ADA accessibility. If you are in need of assistance, you should call ahead to check the level of accessibility at the stations. For more details, see our <strong><a href="/accessibility">Accessibility</a></strong> page.</p> <h2>Is there parking at Metra stations?</h2> <p>Monthly permit and/or daily fee parking is available at most stations. However, Metra does not administer parking at most of these stations. Generally, the municipality in which the station is located oversees the parking; each has different parking rules and regulations. Some stations are overseen by Metra's parking contractor, SP+. There is a contact phone number for parking information on each station page. For full Parking information, click <strong><a href="/parking">here</a></strong>.</p> <h2>Is baggage allowed on Metra trains?</h2> <p>There is no checked baggage on Metra trains. Because of limited space, skis, non-folding carriages or other large items cannot be carried. Baggage should not block aisles or other seats. There is a rack on the upper level of trains that can accommodate most luggage. Please comply with train crew instructions.</p> <h2>Who determines Metra policies?</h2> <p>Metra is run by an 11-member <strong><a href="/board-directors">Board of Directors</a></strong> made up of representatives of the six-county area. Ten are appointed by county board chairman or commissioners, and one is appointed by the mayor of Chicago.</p> <h2>How is Metra funded?</h2> <p>Metra uses fare revenues to pay for a little more than half of its operating costs and public subsidies, primarily a regional transportation sales tax, for most of the rest. For its capital costs, including major infrastructure and rolling stock expenses, Metra relies overwhelmingly on local, state and federal assistance.</p> <h2>Where are Metra鈥檚 headquarters?</h2> <p>We鈥檙e at 547 W. Jackson Blvd., Chicago, Illinois, 60661.</p> <h2>How can I contact Metra?</h2> <p>You can call our Passenger Services Department at 312-322-6777 weekdays from 8 a.m. until 5 p.m. They'll be happy to answer your questions. 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nested drilldown-submenu-cover-previous"> <li > <a href="https://metratracker.com/home" title="Metra Train Tracker">Metra Train Tracker</a> </li> <li > <a href="/constructionnotices" title="Construction Notices" data-drupal-link-system-path="node/1323">Construction Notices</a> </li> <li > <a href="/how-metra-handles-service-disruptions" title="How Metra Handles Service Disruptions" data-drupal-link-system-path="node/8514">How Metra Handles Service Disruptions</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/CUSPlan" title="Chicago Union Station Service Disruption Plan" data-drupal-link-system-path="node/1328">Chicago Union Station Service Disruption Plan</a> </li> </ul> </li> </ul> </li> <li > <a href="/contact-news-leadership" title="Contact, News, Leadership (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8223">Contact, News, Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/contact-us" title="Contact Us" data-drupal-link-system-path="node/8382">Contact Us</a> </li> <li > <a href="/all-news" title="News" data-drupal-link-system-path="node/8388">News</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/my-metra-magazine" data-drupal-link-system-path="node/8012">My Metra Magazine</a> </li> <li > <a href="/behind-scenes-metra" title="Behind the Scenes at Metra" data-drupal-link-system-path="node/8390">Behind the Scenes at Metra</a> </li> </ul> </li> <li > <a href="/leadership" title="Leadership" data-drupal-link-system-path="node/8393">Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-board-directors" title="Board of Directors" data-drupal-link-system-path="node/8395">Board of Directors</a> </li> <li > <a href="/citizens-advisory-board" title="Citizen Advisory Board" data-drupal-link-system-path="node/8430">Citizens Advisory Board</a> </li> <li > <a href="/ada-advisory-committee" title="ADA Advisory Committee" data-drupal-link-system-path="node/8397">ADA Advisory Committee</a> </li> <li > <a href="/executive-leadership-team" title="Executive Leadership Team" data-drupal-link-system-path="node/8512">Executive Leadership Team</a> </li> <li > <a href="/senior-leadership-team-0" title="Senior Leadership Team" data-drupal-link-system-path="node/9212">Senior Leadership Team</a> </li> </ul> </li> <li > <a href="/board-meetings" data-drupal-link-system-path="node/1214">Board Meetings</a> </li> <li > <a href="/mission-vision-goals" title="Mission & Vision" data-drupal-link-system-path="node/8392">Mission, Vision & Goals</a> </li> <li > <a href="/our-history" title="Our History" data-drupal-link-system-path="node/8399">Our History</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-electric" title="Metra Electric" data-drupal-link-system-path="node/8400">Metra Electric</a> </li> <li > <a href="/rock-island" title="Rock Island" 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data-drupal-link-system-path="node/1270">Notice of Title VI Protection</a> </li> <li > <a href="/title-vi-complaint-process" title="Title VI Complaint Process" data-drupal-link-system-path="node/1268">Title VI Complaint Process</a> </li> </ul> </li> <li > <a href="/advertising-opportunities" title="Advertising Opportunities" data-drupal-link-system-path="node/8414">Advertising Opportunities</a> </li> <li > <a href="/real-estate-leasing" title="Real Estate and Leasing" data-drupal-link-system-path="node/8416">Real Estate and Leasing</a> </li> <li > <a href="/photographers-videographers" title="Photographers & Videographers" data-drupal-link-system-path="node/8417">Photographers & Videographers</a> </li> <li > <a href="/community-enhancement-programs" title="Community Enhancement Programs" data-drupal-link-system-path="node/8422">Community Enhancement Programs</a> </li> <li > <a href="/developers" title="Developers" data-drupal-link-system-path="node/8530">Developers</a> </li> <li > <a 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href="/performance-measures" title="RTA Performance Measures" data-drupal-link-system-path="node/1353">Performance Measures</a> </li> </ul> </li> <li > <a href="/ridership-data" title="Ridership Data" data-drupal-link-system-path="node/8494">Ridership Data</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/monthlyannual-ridership" title="Annual and Monthly Ridership Reports">Annual and Monthly Ridership Reports</a> </li> <li > <a href="/station-level-data" title="Station level data" data-drupal-link-system-path="node/1344">Station-Level Data</a> </li> </ul> </li> <li > <a href="/budget-and-financial-statements" title="Budget and Financial Statements" data-drupal-link-system-path="node/8431">Budget and Financial Statements</a> </li> <li > <a href="/capital-projects" title="Capital Projects" data-drupal-link-system-path="node/8495">Capital Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a 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