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AWS Support App in Slack - AWS Support
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class="breadcrumb"><a href="https://aws.amazon.com">AWS</a><a href="/index.html">Documentation</a><a href="/aws-support/index.html">AWS Support</a><a href="getting-started.html">User Guide</a></div><div id="main-content" class="awsui-util-container"><div id="main-col-body"><awsdocs-language-banner data-service="$ctrl.pageService"></awsdocs-language-banner><h1 class="topictitle" id="aws-support-app-for-slack">AWS Support App in Slack</h1><div class="awsdocs-page-header-container"><awsdocs-page-header></awsdocs-page-header><awsdocs-filter-selector id="awsdocs-filter-selector"></awsdocs-filter-selector></div><p>You can use the AWS Support App to manage your AWS support cases in Slack. Invite your team members to chat channels, respond to case updates, and chat directly with support agents. Use the AWS Support App to manage support cases quickly in Slack.</p><p>Use the AWS Support App to do the following:</p><div class="itemizedlist"> <ul class="itemizedlist"><li class="listitem"> <p>Create, update, search for, and resolve support cases in Slack channels</p> </li><li class="listitem"> <p>Attach files to support cases</p> </li><li class="listitem"> <p>Request quota increases from Service Quotas</p> </li><li class="listitem"> <p>Share support case details with your team without leaving the Slack channel</p> </li><li class="listitem"> <p>Start a live chat session with support agents</p> </li></ul></div><p>When you create, update, or resolve a support case in the AWS Support App, the case is also updated in the AWS Support Center Console. You don't need to sign in to the Support Center Console to manage your support cases separately.</p><div class="awsdocs-note"><div class="awsdocs-note-title"><awsui-icon name="status-info" variant="link"></awsui-icon><h6>Notes</h6></div><div class="awsdocs-note-text"><div class="itemizedlist"> <ul class="itemizedlist"><li class="listitem"> <p>The response times for support cases are the same, whether you created the case from Slack or from the Support Center Console.</p> </li><li class="listitem"> <p>You can create a support case for account and billing support, service quota increases, and technical support.</p> </li></ul></div></div></div><div class="highlights"><h6>Topics</h6><ul><li><a href="./prerequisites-support-app-for-slack.html">Prerequisites</a></li><li><a href="./authorize-slack-workspace.html">Authorize a Slack workspace</a></li><li><a href="./add-your-slack-channel.html">Configuring a Slack channel</a></li><li><a href="./create-case-in-slack.html">Creating support cases in a Slack channel</a></li><li><a href="./replying-to-support-cases-in-slack.html">Replying to support cases in Slack</a></li><li><a href="./joining-a-live-chat-session.html">Join a live chat session with AWS Support</a></li><li><a href="./search-case.html">Searching for support cases in Slack</a></li><li><a href="./resolve-support-cases.html">Resolving a support case in Slack</a></li><li><a href="./reopen-a-support-case.html">Reopening a support case in Slack</a></li><li><a href="./service-quota-increase.html">Requesting service quota increases</a></li><li><a href="./delete-a-channel.html">Deleting a Slack channel configuration from the AWS Support App</a></li><li><a href="./delete-a-workspace.html">Deleting a Slack workspace configuration from the AWS Support App</a></li><li><a href="./support-app-commands.html">AWS Support App in Slack commands</a></li><li><a href="./view-slack-updates-in-support-center.html">View AWS Support App correspondences in the AWS Support Center Console</a></li><li><a href="./creating-resources-with-cloudformation.html">Creating AWS Support App in Slack resources with AWS CloudFormation</a></li></ul></div><awsdocs-copyright class="copyright-print"></awsdocs-copyright><awsdocs-thumb-feedback right-edge="{{$ctrl.thumbFeedbackRightEdge}}"></awsdocs-thumb-feedback></div><noscript><div><div><div><div id="js_error_message"><p><img src="https://d1ge0kk1l5kms0.cloudfront.net/images/G/01/webservices/console/warning.png" alt="Warning" /> <strong>Javascript is disabled or is unavailable in your browser.</strong></p><p>To use the Amazon Web Services Documentation, Javascript must be enabled. 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