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href="/deux-cartes-pour-votre-annee-universitaire" data-drupal-link-system-path="node/31">Deux cartes pour votre année universitaire</a> </li> </ul> </li> </ul> </li> </ul> </nav> </section> </div> </div> </nav> </header> <div class="help"> <div class="container"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div id="main-wrapper" class="layout-main-wrapper"> <div id="main" class="container"> <div class="row row-offcanvas row-offcanvas-left"> <main class="main-content col" id="content" role="main"> <section> <a id="main-content" tabindex="-1"></a> <div id="block-titredepage" class="block block-core block-page-title-block border-0"> <div class="content"> <h1 class="title text-center"><span class="field field--name-title field--type-string field--label-hidden">La démarche qualité</span> </h1> </div> </div> <div id="block-ur1-external-ur-portal-content" class="block-main-content block block-system block-system-main-block border-0"> <div class="content"> <article role="article" class="node node--type-page node--view-mode-full clearfix"> <header> </header> <div class="node__content clearfix"> <div class="group-teaser"> <div class="field field--name-field-page-teaser-text field--type-string-long field--label-hidden field__item">L’enjeu de la démarche qualité est d’améliorer en permanence nos modes de fonctionnement en matière de stratégie et de pilotage, de recherche, d’enseignement, d’insertion professionnelle et de qualité de vie des étudiants. </div> </div> <div class="field field--name-field-page-preface-embed field--type-block-field field--label-hidden field__item"><div class="views-element-container block block-views block-views-blocksummary-block border-0" id="block-views-block-summary-block"> <div class="content"> <div><div class="view view-summary view-id-summary view-display-id-block js-view-dom-id-0c495aa62577bec4da8dc6bd5ebfeda6b4db1b59ed2d1cff4dbaade70dc5dd96"> <div class="view-content row"> <div class="item-list"> <ol> <li><div class="views-field views-field-nothing"><span class="field-content"><a href="#p-8195"><i class="far fa-arrow-alt-circle-down"></i><strong>La politique qualité de l'établissement</strong></a></span></div></li> <li><div class="views-field views-field-nothing"><span class="field-content"><a href="#p-8196"><i class="far fa-arrow-alt-circle-down"></i><strong>Chronologie de la qualité </strong></a></span></div></li> <li><div class="views-field views-field-nothing"><span class="field-content"><a href="#p-8197"><i class="far fa-arrow-alt-circle-down"></i><strong>Le projet de rationalisation des certifications</strong></a></span></div></li> <li><div class="views-field views-field-nothing"><span class="field-content"><a href="#p-8198"><i class="far fa-arrow-alt-circle-down"></i><strong>Les référentiels appliqués à l’Université de Rennes</strong></a></span></div></li> <li><div class="views-field views-field-nothing"><span class="field-content"><a href="#p-8199"><i class="far fa-arrow-alt-circle-down"></i><strong>L’Université de Rennes et le programme Services Publics +</strong></a></span></div></li> </ol> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-shared-contents field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><p>L’Université de Rennes structure sa démarche qualité.</p> <p>Une politique qualité a été mise en place. Elle présente les orientations de l’établissement en matière de démarche qualité et d’amélioration continue. Elle décrit les actions, qui vont être menées durant le prochain contrat pluriannuel 2022-2027.</p> <p>Les objectifs principaux de la politique qualité sont :<br /> • Satisfaire les usagers et toutes les parties prenantes<br /> • Assurer la continuité de service<br /> • Gagner en efficacité<br /> • Améliorer la qualité de vie au travail de tous les personnels</p> </span></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <h2 id="p-8195">La politique qualité de l'établissement</h2> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><p>Voir le document La politique qualité de l'établissement :</p> <span class="file file--mime-application-pdf file--application-pdf"> <a href="/sites/www.univ-rennes.fr/files/medias/files/UniversiteRennes1-PolitiqueQualite.pdf" type="application/pdf" title="Politique qualité de l'Université de Rennes 1">Politique qualité de l'Université de Rennes 1</a></span> <span> - (684.48 Ko)</span> </span></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <h2 id="p-8196">Chronologie de la qualité </h2> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><svg content="<mxfile host="Electron" modified="2022-11-17T17:40:33.959Z" agent="5.0 (Macintosh; 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text-align: left;" width="100%"> <div style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 48px; height: 1px; padding-top: 30px; margin-left: 1px;" xmlns="http://www.w3.org/1999/xhtml"> <div data-drawio-colors="color: rgba(0, 0, 0, 1); " style="box-sizing: border-box; font-size: 0px; text-align: center;"> <div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(0, 0, 0); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">2004</div> </div> </div> </foreignobject><text fill="rgba(0, 0, 0, 1)" font-family="Helvetica" font-size="12px" font-weight="bold" text-anchor="middle" x="25" y="33">2004</text></switch></g><rect fill="#f5f5f5" height="27.56" pointer-events="all" stroke="none" width="503" x="77" y="14.94"></rect><g transform="translate(-0.5 -0.5)"><switch><foreignobject height="100%" pointer-events="none" requiredfeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;" width="100%"> <div style="display: flex; align-items: unsafe center; justify-content: unsafe flex-start; width: 485px; height: 1px; padding-top: 29px; margin-left: 87px;" xmlns="http://www.w3.org/1999/xhtml"> <div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: left;"> <div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">- Obtention de la certification <b><i>ISO 9001</i></b> à l'IUT de Rennes pour la formation continue</div> </div> </div> </foreignobject><text fill="#333333" font-family="Helvetica" font-size="12px" x="87" y="32">- Obtention de la certification ISO 9001 à l'IUT de Rennes pour la formation cont...</text></switch></g><rect fill="none" height="20" pointer-events="all" stroke="none" width="50" x="0" y="422.81"></rect><g transform="translate(-0.5 -0.5)"><switch><foreignobject height="100%" pointer-events="none" requiredfeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;" width="100%"> <div style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 48px; height: 1px; padding-top: 433px; margin-left: 1px;" xmlns="http://www.w3.org/1999/xhtml"> <div data-drawio-colors="color: rgba(0, 0, 0, 1); " style="box-sizing: border-box; font-size: 0px; text-align: center;"> <div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(0, 0, 0); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">2020</div> </div> </div> </foreignobject><text fill="rgba(0, 0, 0, 1)" font-family="Helvetica" font-size="12px" font-weight="bold" text-anchor="middle" x="25" y="436">2020</text></switch></g></g><switch><g requiredfeatures="http://www.w3.org/TR/SVG11/feature#Extensibility"></g><a target="_blank" transform="translate(0,-5)" xlink:href="https://www.diagrams.net/doc/faq/svg-export-text-problems"><text font-size="10px" text-anchor="middle" x="50%" y="100%">Viewer does not support full SVG 1.1</text></a></switch></svg></span></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <h2 id="p-8197">Le projet de rationalisation des certifications</h2> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><p>Pour gagner en efficacité et pour appliquer notre principe du « juste nécessaire », l'université a pour projet de rationaliser les certifications et labellisations, car il n’est pas nécessaire de multiplier les certifications sur un même périmètre.</p> <p>Au niveau du SFCA, Service de Formation Continue et Alternance, les certifications OPQF et FCU seront arrêtées à l’issue de la période de renouvellement. La seule certification qui sera conservée au niveau du SFCA est Qualiopi, qui couvre l’ensemble des prestations de formation, d’apprentissage et de validation des acquis de l’expérience offerte par l’université.</p> <p>Au niveau de l’IUT de Rennes, la certification ISO 9001 qui couvrait la formation continue de l’IUT va être arrêtée au profit de Qualiopi.</p> <p>Ainsi, le métier enseignement de l’université de Rennes sera couvert par les certifications Qualiopi, Qualicert et les labellisations Bienvenue en France et Sportif de Haut Niveau (SHN), Commission des titres d'ingénieur (CTI).</p> </span></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <h2 id="p-8198">Les référentiels appliqués à l’Université de Rennes</h2> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><p>Les référentiels DDRS et Services Publics+ s’appliquent à l’ensemble de l’université :</p> <ul> <li><strong>DDRS</strong><br /> Label qui valorise les démarches de Développement Durable et Responsabilité Sociétale dans l’enseignement supérieur et la recherche.</li> <li><strong>Services Publics+</strong><br /> Démarche animée par la Direction Interministérielle de la Transformation Publique (DITP). Ce programme d’amélioration continue des services publics vise à offrir aux usagers des services toujours plus proches, plus simples et plus efficaces. L’amélioration de l’accueil des usagers est au cœur de cette démarche.</li> </ul> <p>Les référentiels Qualiopi, Qualicert, European Standards and Guidelines, Commission des titres d'ingénieur (CTI), ISO 21001, Bienvenue en France et SHN s’appliquent au métier de l’enseignement.</p> <ul> <li><strong>Qualiopi</strong><br /> Référentiel national unique de certification qualité, annexé au Code du Travail, des organismes prestataires d’actions de développement des compétences (OPAC) souhaitant bénéficier des fonds publics et mutualisés</li> <li><strong>Qualicert</strong><br /> Référentiel de certification de services pour les activités universitaires de formation et de recherche dans le domaine des sciences de gestion et du management. La certification Qualicert est spécifique à la composante de formation IGR/IAE. Il s’agit d’une démarche des IAE de France (IGR, Institut de Gestion de Rennes, IAE, Institut d’Administration des Entreprises)</li> <li><strong>European Standards and Guidelines</strong><br /> Lignes directrices qui s’appliquent à l’ensemble de l’enseignement supérieur dispensé dans l’Espace Européen de l’Enseignement Supérieur et qui garantit la mise en place d’un système d’assurance qualité au niveau de l’établissement et des enseignements. Elles favorisent la confiance mutuelle, facilitant ainsi la reconnaissance et la mobilité au sein et au-delà des frontières nationales</li> <li><strong>Référentiel de la Commission des titres d’ingénieur (CTI)</strong><br /> Référentiel s’appliquant uniquement aux écoles d’ingénieurs et décrivant les critères majeurs d’accréditation décidés par la Commission des titres d’ingénieurs.</li> <li><strong>ISO 21001</strong><br /> Norme AFNOR regroupant des exigences d’organisation de la norme ISO 9001 et des exigences métier pour les organismes de formation et d’éducation. L’Université de Rennes a la volonté de se mettre progressivement en conformité avec les exigences de cette norme dans une démarche d’amélioration continue</li> <li><strong>Bienvenue en France</strong><br /> Label délivré par Campus France aux établissements d'enseignement supérieur désirant rendre visible les efforts faits pour améliorer l'accueil des étudiants internationaux</li> <li><strong>SHN</strong><br /> Label "Sportif de Haut Niveau" permettant d’améliorer l’accueil des étudiants sportifs de haut niveau dans l’établissement et de garantir aux étudiants un dispositif qui concilie la pratique sportive de haut niveau et les études. L’objectif de ce label est donc de permettre à l’étudiant de mener au mieux son double projet, à la fois sportif et universitaire</li> </ul> <p>Les référentiels HRS4R, ISO 9001, ISO 17025, NFX-50900, NFS96-900, Référentiel Qualité INRAE s’appliquent au métier de la recherche.</p> <ul> <li><strong>HRS4R</strong><br /> Label de la Commission Européenne qui valorise les établissements signataires de la « Charte européenne des chercheurs » et du « Code de conduite de recrutement des chercheurs ». Ce label contribue à leur attractivité auprès des chercheurs du monde entier et conditionne l’obtention de financements de recherche de l’Union Européenne</li> <li><strong>ISO 9001</strong><br /> Norme AFNOR connue et reconnue au niveau international, qui regroupe des exigences d’organisation.</li> <li><strong>ISO 17025</strong><br /> Norme AFNOR regroupant les exigences générales concernant les compétences des laboratoires d’étalonnages et d’essais</li> <li><strong>NFX-50900</strong><br /> Norme AFNOR regroupant des exigences d’organisation de la norme ISO 9001 et des exigences pour les plateformes technologiques de recherche en sciences du vivant.</li> <li><strong>NFS96-900</strong><br /> Norme AFNOR regroupant des exigences pour la qualité des centres de ressources biologiques (CRB) et la qualité des ressources biologiques</li> <li><strong>Référentiel Qualité INRAE</strong><br /> Référentiel Qualité interne à l’organisme national de recherche INRAE.</li> </ul> </span></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--html paragraph--view-mode--default"> <h2 id="p-8199">L’Université de Rennes et le programme Services Publics +</h2> <div class="clearfix text-formatted field field--name-field-paragraph-html field--type-text-long field--label-hidden field__item"><span class="tex2jax_process"><p>L’Université de Rennes s’implique dans le programme Services Publics + pour améliorer la qualité de son accueil envers les usagers de l’université.</p> <p>Le Service Commun de la Documentation (SCD) est engagé dans la démarche qualité Services Publics+ depuis 2013. La qualité de l'accueil et des services rendus est au cœur des actions des Bibliothèques Universitaires (BU) de l'Université de Rennes. Elle s'appuie notamment sur des jalons indispensables que sont les enquêtes de satisfaction et de connaissance des publics.</p> <p>La démarche qualité Services Publics+ va se déployer progressivement au sein des services, composantes de formation et unités de recherche qui sont en contact direct avec les usagers (étudiants et clients industriels).</p> <p> </p> <a href="https://www.plus.transformation.gouv.fr/" rel=" noopener" target="_blank" title="Servies Publics +"> <span class="embedded-entity embedded-entity--image"> <img loading="lazy" src="/sites/www.univ-rennes.fr/files/styles/petit_largeur_25_/public/medias/images/LogoServicesPublicsPlus.png?itok=2mdjpoxP" width="337" height="87" alt="Logo Services Publics +" class="image-style-petit-largeur-25-" /></span></a> <p> </p> <p> </p> <p> </p> <p> </p> </span></div> </div> </div> </div> </div> </article> </div> </div> <div id="block-ur1-external-ur-portal-addtoanybuttons" class="block-shared-buttons block block-addtoany 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Mouline</a></strong></p> <p class="interlocutor-assignment x-u-text-quiet">Vice-Président Pilotage et Qualité</p> <p class="interlocutor-email"><span class="spamspan"><span class="u">vice-president-pilotage</span> [at] <span class="d">univ-rennes<span class="o"> [dot] </span>fr</span></span></p> </div> </div> </div> <div class="views-row"> <!-- kint --> <!-- END kint --> <div class="interlocutor"> <div class="interlocutor__content"> <p class="interlocutor-title"><strong><a href="/interlocuteurs/sophie-raoul" hreflang="fr">Sophie Raoul</a></strong></p> <p class="interlocutor-assignment x-u-text-quiet">Ingénieure qualité et organisation</p> <p class="interlocutor-email"><span class="spamspan"><span class="u">sophie<span class="o"> [dot] </span>raoul</span> [at] <span class="d">univ-rennes<span class="o"> [dot] </span>fr</span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="views-element-container block-related-downloads block block-views 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<div><div class="view view-related-internal-links view-id-related_internal_links view-display-id-block js-view-dom-id-45d0f84da453d3daadac42440224ad8cbf54d0d757dd18584d4b6725cdd16e4a"> <div class="view-content row"> <div class="item-list"> <ul> <li><div class="views-field views-field-field-shared-internal-links"><div class="field-content"><a href="/le-sid-de-luniversite-de-rennes-un-systeme-dinformation-decisionnel-performant-et-reconnu" rel="nofollow">Le SID de l'Université de Rennes 1 : un système d’information décisionnel perfo…</a></div></div></li> <li><div class="views-field views-field-field-shared-internal-links"><div class="field-content"><a href="/actualites/la-politique-de-ressources-humaines-de-luniversite-de-rennes-1-labellisee-par-la" rel="nofollow">La politique de ressources humaines de l'Université de Rennes 1 labellisée par …</a></div></div></li> </ul> </div> </div> </div> </div> </div> </div> </aside> </div> </div> </div> <div class="addons" role="complementary" 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