nQuery FAQ

<!doctype html><html lang="en-us"><head> <meta charset="utf-8"> <title>nQuery FAQ</title> <link rel="shortcut icon" href="https://www.statsols.com/hubfs/nQuery%20clinical%20trial%20design%20software%20icon.png"> <meta name="description" content="Our most frequently asked questions about nQuery"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content="Our most frequently asked questions about nQuery"> <meta property="og:title" content="nQuery FAQ"> <meta name="twitter:description" content="Our most frequently asked questions about nQuery"> <meta name="twitter:title" content="nQuery FAQ"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://www.statsols.com/hs-fs/hub/488764/hub_generated/template_assets/130521435988/1729287983428/nquery-theme/cli-build/css/styles.min.css"> <link rel="stylesheet" href="https://www.statsols.com/hs-fs/hub/488764/hub_generated/template_assets/130515235912/1723206765330/nquery-theme/css/main.min.css"> <link rel="stylesheet" href="https://www.statsols.com/hs-fs/hub/488764/hub_generated/template_assets/130515336359/1725989622564/nquery-theme/css/theme-overrides.min.css"> <link rel="stylesheet" href="https://www.statsols.com/hs-fs/hub/488764/hub_generated/module_assets/131433263946/1726837309233/module_131433263946_floating-texture.min.css"> <link rel="stylesheet" href="https://www.statsols.com/hs-fs/hub/488764/hub_generated/module_assets/130951228707/1692540902652/module_130951228707_faq.min.css"> <style> @font-face { font-family: "Public Sans"; 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For the fastest response, we recommend you log a support ticket via the form below.</p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563574491214" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="flex not-prose "> <a href="#form" class="flex items-center group "> <div> <p class="text-[16px] font-semibold text-nq-forest m-0">Send Message</p> </div> <div> </div> <div class=""><svg class="group-hover:translate-x-0.5 transition-transform duration-200" width="17" height="16" viewbox="0 0 17 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.5 4L10.5 8L6.5 12" stroke="#2EC99B" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </a> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-20 dnd_area-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-21 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17056357684017" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17056357684017_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><a id="faq" data-hs-anchor="true"></a> <h2 style="text-align: center; font-size: 33px;"><br>Frequently Asked Questions</h2></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-22 dnd_area-row-3-max-width-section-centering dnd-section dnd_area-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-23 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437319" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> What is nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <p>nQuery is the complete trial design platform to make clinical trials faster, less costly and more successful.</p> <p><span>nQuery is available through a tiered licensing system.</span></p> <ul> <li><span>Base</span></li> <li><span>Plus</span></li> <li><span>Pro</span></li> <li><span>Expert</span></li> </ul> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-24 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437320" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> How does nQuery licensing work? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div><g id="11" data-gr-id="11">nQuery</g> is available on subscription (normally billed annually) and is licensed on a Named User License model. To use an <g id="12" data-gr-id="12">nQuery<span> </span></g>License, you must:</div> <ul> <li><span></span><span>Install a copy of <g id="13" data-gr-id="13">nQuery</g> on the one computer on which the License will be used;</span></li> <li><span>Ensure that only one Named User uses <g id="6" data-gr-id="6">nQuery</g> on that one computer;</span></li> </ul> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-25 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437321" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> What is the difference between nQuery Base / Plus / Pro / Expert </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <p><span>nQuery is available in different tiers. For full information of what you receive in each tier, </span><a href="https://www.statsols.com/nquery/request-a-quote?hsLang=en-us" rel="noopener" target="_blank">please see the information on this page.</a></p> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-26 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437322" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> How do I purchase nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <p><span>You can purchase directly from the website with credit card </span><a href="https://www.statsols.com/contact-sales-request-a-quote?hsLang=en-us" target="_blank" rel="noopener">by clicking here</a><span>. <br></span></p> <p>We take data security very seriously and are fully <a href="https://www.securitymetrics.com/site_certificate?id=2047742&tk=5b9c8317e3917a0a007180a25c13f0c7" rel="noopener">PCI Compliant</a>, ensuring that all payment transactions are processed securely and in accordance with industry standards.</p> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-27 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437323" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> How do I update nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <p><strong>How To Update<br></strong><span>You will be prompted to update to the latest version of nQuery when you open the software.</span></p> <p><span>If your security settings have prevented this notification, you can manually update by clicking:<br>"</span><strong>Help" > "Check For Updates".</strong></p> <p>If your screen is vastly different from the one below - you are using an older version of nQuery.</p> <p><strong>If you are having difficulty, <a href="https://www.statsols.com/nquery-sales-faq?hs_preview=aEGBcbGB-6808181341&hsLang=en-us#question" rel="noopener">please click here for support</a></strong></p> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-28 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437324" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Remake License Application </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"><strong><span data-aura-rendered-by="59:572;a">Details:</span></strong></div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a"><strong>Technical difficulties with nQuery Advanced after updating OR renewing</strong></div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">Difficulty inputting the activation key after renewing license</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">Have new activation key but receive an error after imputing</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">Difficulty opening from the desktop Icon i.e program won't open.</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">New activation key appears to complete activation but nQuery will not open or flashes once and closes.</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">Pop up window with a white X on a red background, saying “operation completed successfully” clicking “ok” closes it but nQuery still does not open.</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">License related information error REF008 (as pictured below)</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="61:572;a"> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"><img src="https://knowledgebase.statsols.com/servlet/rtaImage?eid=ka02X000000HDro&feoid=00N2X000009Fb3G&refid=0EM2X000000Wm70" alt="User-added image" data-aura-rendered-by="54:572;a" loading="lazy"></div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"> </div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">Error message REF299L “A license is required to operate nQuery but no valid license was found”  (as pictured below)</div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"><br data-aura-rendered-by="54:572;a"><img width="500" src="https://knowledgebase.statsols.com/servlet/rtaImage?eid=ka02X000000HDro&feoid=00N2X000009Fb3G&refid=0EM2X000000Wm7A" height="176" alt="User-added image" data-aura-rendered-by="54:572;a" loading="lazy"></div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"> </div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">Program has expired Error SRK008 (as pictured below)</div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"><br data-aura-rendered-by="54:572;a"><img src="https://knowledgebase.statsols.com/servlet/rtaImage?eid=ka02X000000HDro&feoid=00N2X000009Fb3G&refid=0EM2X000000Wm7K" alt="User-added image" data-aura-rendered-by="54:572;a" loading="lazy"><br data-aura-rendered-by="54:572;a"><span data-aura-rendered-by="54:572;a"></span></div> <div dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText"><span data-aura-rendered-by="54:572;a"><strong>You will need to use the Remake application to access the software:</strong></span></div> <ol> <li dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">If you look in this PC and C Drive then open the folder Program files (X86)</li> <li dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">Scroll down to Statistical Solutions Ltd Folder open that and in the folder marked nQuery.<br>Scroll down until you see the Util folder, open that.</li> <li dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">Scroll down to the Remake application double click that to open and enter the activation key in the prompt screen.</li> <li dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">It will warn you that you are about to remake the license and reactivate through the server please enter the activation key and click activate.</li> <li dir="ltr" data-aura-rendered-by="53:572;a" data-aura-class="uiOutputRichText forceOutputRichText">It should then allow access to the program.  </li> </ol> </div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-29 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437325" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> What is nQuery Onboarding / Training? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a">nQuery Onboarding is online training run by our Sample Size Experts to help users get the best out of nQuery.</div> <div data-aura-rendered-by="58:572;a"> </div> <div data-aura-rendered-by="58:572;a">Onboarding is updated for every new release (2 new releases every year) and is the best way to get in-depth knowledge of new features and releases.</div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-30 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437326" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Can I transfer my license? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"> <p>Yes, you can transfer your license in certain conditions. Click her for information:</p> <p><a href="https://knowledgebase.statsols.com/s/article/Can-I-Transfer-my-License">https://knowledgebase.statsols.com/s/article/Can-I-Transfer-my-License</a></p> </div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-31 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437327" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Can I purchase a Network License? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a">Yes<span> it is possible to purchase a Network License. Please <a href="/nquery-sales-faq#form" rel="noopener">contact us</a> </span><span>for more information on Network Licenses.</span></div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-32 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437328" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> It seems like I cannot access some features in nQuery. What is the problem? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"> <div><g id="5" data-gr-id="5">nQuery</g> is sold in a modular format, which means that the features to which you have access to <g id="6" data-gr-id="6">depends</g> on your licensing.</div> <div> </div> <div>Please contact <a href="mailto:sales@statsols.com">sales@statsols.com</a> or your Account Manager for more information.</div> </div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-33 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437329" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> How do I cite nQuery in our documentation? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"> <div>“nQuery (2017). Sample Size and Power Calculation. “Statsols” (Statistical Solutions Ltd), Cork, Ireland.”</div> <div> </div> <div>The latest nQuery Advanced User Manual can be referenced<a href="https://www.statsols.com/hubfs/Resources_/nQuery%20Manuals/nQuery%20Advanced%20User%20Manual/nQuery%20Advanced%20User%20Manual%20(nQuery%208.0).pdf?hsLang=en-us" rel="noopener" target="_blank"> here</a>:</div> <div> </div> <div>The manual for previous versions of nQuery can be found <a href="https://info.statsols.com/nquery-manuals?hsLang=en-us" rel="noopener" target="_blank">here</a>:</div> </div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-34 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437330" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Do I need administrative privileges to install nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"><span>Yes, you need administrative privileges to install and update </span>nQuery<span>.</span></div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-35 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437331" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> What are the Minimum System Requirements for nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"> <div data-accordion-group="MyAccordion" data-accordion-anchor=""> <div class="hs-richtext"> <ul> <li><strong>Operating System: </strong>Microsoft Windows 11 | Windows 10 (v1607 or higher) with the ability to run Microsoft .NET 8. Windows 10/11 S and MacOS is not supported<br><br></li> <li><strong>Processor: </strong>Intel/AMD (x64-based). Pre-2015 or low-end processors are not recommended<br><br></li> <li><strong>Storage: </strong>1GB<br><br></li> <li><strong>RAM:</strong> 2GB</li> </ul> </div> </div> </div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-36 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437332" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Does nQuery work on virtual machines? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"><span>By default, the standalone version of nQuery doesn’t work on virtual machines (VM) as the license is without VM support. However, we can create VM supported licenses on a need basis. Please contact </span><a href="mailto:sales@statsols.com">sales@statsols.com</a><span> for more information on VM supported licenses.</span></div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-37 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437333" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Is nQuery available on Apple machines? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a"><span>nQuery is not natively supported on Apple machines without buying a virtualization product like Parallels.</span></div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-38 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437334" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> Is there Installation Qualification (IQ) and Operational Qualification (OQ) available for nQuery? </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> <svg class="faq-open hidden" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" stroke-linejoin="round" /> </svg> </div> </div> <div class="hidden faq-answer text-nq-primary text-[16px] prose max-w-full prose-a:text-nq-jade mt-6"> <div data-aura-rendered-by="58:572;a">Yes<span> there is IQ and OQ available for </span>nQuery<span>. This is available in the installation package.</span></div> </div> </div> <div class="h-[4px] bg-nq-grey w-full"></div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-39 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_170563577437335" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="bg-white faq-item px-3 py-3"> <div class="flex items-center justify-between cursor-pointer faq-question "> <div> <p class="text-[16px] font-semibold text-blue-primary"> License Agreement </p> </div> <div> <svg class="faq-closed" width="18" height="19" viewbox="0 0 18 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9 3.85254V14.3525M3.75 9.10254H14.25" stroke="#152430" stroke-width="2" stroke-linecap="square" 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