New autonomous agents scale your team like never before

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ms.cmpgrp="post content"> <article id="post-52562016" class="m-blog-post post-52562016 post type-post status-publish format-standard has-post-thumbnail hentry category-featured category-recent-news tag-ai tag-copilot tag-copilot-studio tag-dynamics-365 tag-microsoft-365-copilot tag-microsoft-365-graph tag-microsoft-dataverse tag-microsoft-fabric" ms.cmpnm="post content"> <header class="entry-header m-blog-content"> <h1 class="entry-title c-heading-3">New autonomous agents scale your team like never before</h1> <div> <p class="c-meta-text"> <time datetime="2024-10-21"> <abbr title="October 21, 2024">Oct 21, 2024</abbr> </time> <span class="c-meta-divider-space">|</span> <a href="https://blogs.microsoft.com/blog/author/jspataro/" ms.title="Jared Spataro" class="c-hyperlink u-underline" aria-label="See more written by Jared Spataro"> Jared Spataro - CMO, AI at Work</a> </p> </div> <div class="c-social f-horizontal" itemscope="" itemtype="http://schema.org/Organization" 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.1z"/></svg></li></a></ul></div></div> </header> <img src="https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" aria-label="" decoding="async" fetchpriority="high" srcset="https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero.png 1920w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-300x169.png 300w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-1024x576.png 1024w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-768x432.png 768w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-1536x864.png 1536w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-960x540.png 960w, https://blogs.microsoft.com/wp-content/uploads/prod/2024/10/OMB-Copilot-Innovation-Hero-480x270.png 480w" sizes="(max-width: 1920px) 100vw, 1920px" /> <div class="entry-content m-blog-content"> <p><span data-contrast="auto">Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually. Honeywell(1) equates productivity gains to adding 187 full-time employees and Finastra is reducing creative production time from seven months to seven weeks. </span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">Today, we’re announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organization.</span><span data-ccp-props="{"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">First, the ability to </span><b><span data-contrast="auto">create autonomous agents with Copilot Studio </span></b><span data-contrast="auto">will be in public preview next month. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Second, we’re introducing </span><b><span data-contrast="auto">ten new autonomous agents in Dynamics 365 </span></b><span data-contrast="auto">to build capacity for every sales, service, finance and supply chain team.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><span data-contrast="none">Copilot is </span><i><span data-contrast="none">your</span></i><span data-contrast="none"> AI assistant — it works for you — and Copilot Studio enables you to easily create, manage and connect agents to Copilot. Think of </span><b><span data-contrast="none">agents as the new apps for an AI-powered world</span></b><span data-contrast="none">. Every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate businesses process. Copilot is how you’ll interact with these agents,</span><span data-contrast="auto"> and they’ll do everything from accelerating lead generation and processing sales orders to automating your supply chain. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="auto">Empowering more customers to build autonomous agents in Copilot Studio</span></b><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Earlier this year, we </span><span data-contrast="none">announced</span><span data-contrast="auto"> a host of powerful new capabilities in Copilot Studio,</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><span data-contrast="auto">including the ability to create autonomous agents. <a href="https://aka.ms/CopilotStudioBlog10-21">Next month</a>, these capabilities are shifting from private to public preview, allowing more customers to reimagine critical business processes with AI. </span><span data-contrast="none">Agents draw on the context of your work data in Microsoft 365 Graph, systems of record, Dataverse and Fabric, and can support everything from your IT help desk to employee onboarding and act as a personal concierge for sales and service. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Organizations like</span><b><span data-contrast="auto"> Clifford Chance, McKinsey & Company, Pets at Home and Thomson Reuters </span></b><span data-contrast="auto">are already creating autonomous agents to increase revenue, reduce costs and scale impact.</span> <a href="https://aka.ms/AAsdpp3"><b><span data-contrast="none">Pets at Home</span></b></a><span data-contrast="auto">, the U.K.’s leading pet care business, created an agent for its profit protection team to more efficiently compile cases for skilled human review, which could have the potential to drive a seven-figure annual savings. </span><b><span data-contrast="auto">McKinsey & Company</span></b><span data-contrast="auto"> is creating an agent that will speed up the client onboarding process. The pilot showed lead time could be reduced by 90% and administrative work reduced by 30%. </span><b><span data-contrast="auto">Thomson Reuters</span></b><span data-contrast="auto"> built a professional-grade agent to speed up the legal due diligence workflow, with initial testing showing some tasks could be done in half the time. This agent can help Thomson Reuters increase the efficiency of work for clients and boost its new business pipeline.</span><b><span data-contrast="auto"> </span></b><span data-ccp-props="{"335559739":0}"> </span></p> <p><b><span data-contrast="auto">Scaling your teams with 10 new autonomous agents in Dynamics 365 </span></b><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">New autonomous agents enable customers to move from legacy lines of business applications to AI-first business process. AI is today’s ROI and tomorrow’s competitive edge. These new agents are designed to help every sales, service, finance and supply chain team drive business value — and are just the start. We will create many more agents in the coming year that will give customers the competitive advantage they need to future-proof their organization. Today, we’re introducing ten of these autonomous agents. Here are a few examples:</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><b><span data-contrast="auto">Sales Qualification Agent:</span></b><span data-contrast="auto"> In a profession where time literally equals money, this agent enables sellers to focus their time on the highest priority sales opportunities while the agent researches leads, helps prioritize opportunities and guides customer outreach with personalized emails and responses.</span><span data-ccp-props="{"335559685":720,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><b><span data-contrast="auto">Supplier Communications Agent:</span></b><span data-contrast="auto"> This agent enables customers to optimize their supply chain and minimize costly disruptions by autonomously tracking supplier performance, detecting delays and responding accordingly — freeing procurement teams from time consuming manual monitoring and firefighting.</span><span data-ccp-props="{"335559685":720}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><b><span data-contrast="auto">Customer Intent </span></b><span data-contrast="auto">and</span><b><span data-contrast="auto"> Customer Knowledge Management</span></b> <b><span data-contrast="auto">Agents: </span></b><span data-contrast="auto">A business gets one chance to make a first impression, and these two agents are game changers for customer care teams facing high call volumes, talent shortages and heightened customer expectations. These agents work hand in hand with a customer service representative by learning how to resolve customer issues and autonomously adding knowledge-based articles to scale best practices across the care team.</span><span data-ccp-props="{"335559685":720}"> </span></li> </ul> <p><span data-contrast="auto">As agents become more prevalent in the enterprise, customers want to be confident that they have robust data governance and security. The agents coming to Dynamics 365 follow our core security, privacy and responsible AI commitments. Agents built in Copilot Studio </span><a href="https://www.microsoft.com/en-us/power-platform/blog/power-apps/it-governance-controls-for-your-copilot-agents/?msockid=09cbdd77556e64e60465cefe54d465ae"><span data-contrast="none">include guardrails and controls</span></a><span data-contrast="auto"> established by maker-defined instructions, knowledge and actions. The data sources linked to the agent adhere to stringent security measures and controls — all managed in Copilot Studio. These include data loss prevention, robust authentication protocols and more. Once these agents are created, IT administrators can apply a comprehensive set of features to govern their use.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><b><span data-contrast="auto">Microsoft’s own transformation </span></b><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">At Microsoft, </span><a href="https://aka.ms/MSCopilotBusinessValue"><span data-contrast="none">we’re using Copilot and agents</span></a><span data-contrast="auto"> to reimagine business process across every function while empowering employees to scale their impact. Using Copilot, one sales team has achieved 9.4% higher revenue per seller and closed 20% more deals(2). And thanks to Copilot, one team is resolving customer cases nearly 12% faster(3). Our Marketing team is seeing a 21.5% increase in conversion rate on Azure.com with a custom agent designed to assist buyers(4). And in Human Resources, our employee self-service agent is helping answer questions with 42% greater accuracy(5). </span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">With Copilot and agents, the possibilities are endless — we can’t wait to see what you create. </span><a href="https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio"><span data-contrast="none">Start building</span></a><span data-contrast="auto"> agents in Copilot Studio today. Read more about autonomous agent capabilities on the </span><a href="https://aka.ms/CopilotAndAgentsBlog"><span data-contrast="none">Copilot Studio</span></a><span data-contrast="auto"> and </span><a href="https://aka.ms/D365Goode102124"><span data-contrast="none">Dynamics 365</span></a><span data-contrast="auto"> blogs. Head to </span><a href="https://aka.ms/MSCopilotBusinessValue"><span data-contrast="none">WorkLab</span></a><span data-contrast="auto"> for more insights on Microsoft’s own AI transformation.</span></p> <div class="video-container responsive-youtube oembed-container"> <p id="ariaLabel_6746d4b8d08df" class="screen-reader-text">YouTube Video</p> <p><iframe title="YouTube Video" aria-labelledby=ariaLabel_6746d4b8d08df" title="Reimagine business process with Copilot and agents" width="100%" height="560" data-src="https://www.youtube-nocookie.com/embed/Lw7H4TFX5TM?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><button class="cookie-consent-btn">Click here to load media</button></div> <p> </p> <div class="video-container responsive-youtube oembed-container"> <p id="ariaLabel_6746d4b8d097f" class="screen-reader-text">YouTube Video</p> <p><iframe title="YouTube Video" aria-labelledby=ariaLabel_6746d4b8d097f" title="Accelerating work across the UK with Copilot agents" width="100%" height="560" data-src="https://www.youtube-nocookie.com/embed/Iqzqp69QCKI?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe><button class="cookie-consent-btn">Click here to load media</button></div> <p><strong>NOTES</strong></p> <ol> <li><em>Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.</em></li> <li><em>Internal Microsoft Sales Team data based on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as compared with sellers with low usage of Copilot. Regular usage of Copilot means sellers who use Copilot daily at least 50% of the time during the testing period.</em></li> <li><i>Internal CSS experiment conducted by Microsoft, 600 participants using Copilot Q&A function, Azure Core team, Nov. – Dec. 2023. These results are statistically significant at the 95th% confidence interval.</i></li> <li><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><i>Internal Microsoft Marketing team data, June – Sept. 2024. Conversion means initiating the free account sign-up process on Azure.com.</i></span></span></li> <li><em>Internal HR experiment conducted by Microsoft, 33 participants, Oct. 2024. These results are statistically significant at the 95th% confidence interval.</em></li> </ol> <p class="tag-list">Tags: <a aria-label="See more stories about AI" href="https://blogs.microsoft.com/blog/tag/ai/" rel="tag">AI</a>, <a aria-label="See more stories about Copilot" href="https://blogs.microsoft.com/blog/tag/copilot/" rel="tag">Copilot</a>, <a aria-label="See more stories about Copilot Studio" href="https://blogs.microsoft.com/blog/tag/copilot-studio/" rel="tag">Copilot Studio</a>, <a aria-label="See more stories about Dynamics 365" href="https://blogs.microsoft.com/blog/tag/dynamics-365/" rel="tag">Dynamics 365</a>, <a aria-label="See more stories about Microsoft 365 Copilot" href="https://blogs.microsoft.com/blog/tag/microsoft-365-copilot/" rel="tag">Microsoft 365 Copilot</a>, <a aria-label="See more stories about Microsoft 365 Graph" href="https://blogs.microsoft.com/blog/tag/microsoft-365-graph/" rel="tag">Microsoft 365 Graph</a>, <a aria-label="See more stories about 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