Accessibility Resources at UCSF

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/15542477-8150-45a3-9953-e94fa799e80a/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="15542477-8150-45a3-9953-e94fa799e80a" ></script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfhealth-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Accessibility Resources at UCSF | UCSF Health</title> <link href="/-/media/project/ucsf/ucsf-health/header/favicon-32x32.png?rev=e809a21b00b748a3abf7a90f0667e530" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfhealth.org/services/accessibility-resources" /> <meta content="Patients & Visitors" name="mainNavName" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="We're committed to providing equal access and reasonable accommodations for people with disabilities. 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Learn how to request accommodations, report barriers and more." /><meta property="twitter:creator" content="@UCSFHospitals" /><meta property="twitter:title" content="Accessibility Resources at UCSF" /><meta property="twitter:card" content="summary_large_image" /> <meta name="viewport" content="width=device-width, initial-scale=1"/> <link rel="manifest" href="/manifest.json" /> <meta name="format-detection" content="telephone=no"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Article","description":"We're committed to providing equal access and reasonable accommodations for people with disabilities. Learn how to request accommodations, report barriers and more.","image":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/service/hero/accessibility-resources-2x.jpg?rev=7f568c7c1c9d4ad9b7b3ba5e612679f2","url":"https://www.ucsfhealth.org/services/accessibility-resources","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2021-08-23T17:35:51+00:00","dateModified":"2022-07-08T18:00:40+00:00","headline":"Accessibility Resources","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfhealth.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"UCSF is committed to providing equitable access and reasonable accommodations for all of our patients, visitors, faculty and staff. For details about any of these services or for special requests, ask a member of your care team or contact Patient Relations.\nDisabled parking\nStalls for patients and visitors with DMV-issued disabled person placards are located throughout the medical center's parking garages. To park in a disabled spot, a placard must be displayed; parking fees will be discounted upon exit.\nFor information about valet parking, UCSF shuttles, campus maps and more, visit our locations page. Further information about using shuttles can be found on the Disability Resource's guide to health center and campus resources.\nWheelchairs\nWheelchairs are available at the entrance to most hospital and clinic buildings. For assistance, ask a member of guest services.\nService animals\nWe welcome service animals that are individually trained to perform tasks for a person with a disability, and patients may bring them to all public areas of the medical center. Animals who provide therapy, comfort or emotional support are not allowed, except as trained and registered participants in our approved programs. For more information, please review our service animal policy.\nInterpreter services \nWe offer free in-person and video medical interpretation for more than 200 languages, including American Sign Language. This service is available 24/7.\nAssistance for the hard of hearing\nMedical center operators are available 24 hours a day by TTY (teletypewriters, also known as telecommunication devices for the deaf) at (415) 885-3TTY (3889).\nIf you want to speak with someone who doesn't have a TTY, you can use a telephone relay service. California Relay Service provides this assistance at no charge: Simply dial 711 on your phone or TTY. Communication Access Realtime Translation, or CART, is a service that instantly transcribes spoken words onto a screen and can be scheduled upon request.\nRequesting accommodations\nA broad range of additional aids and services are also available upon request, including large print documents, door strobe lights, alternative (hands free) call lights, and more. To request any of these services, patients and visitors may seek accommodations through the patient's health care team or staff at the specific location before or during an appointment or hospital stay. If you have questions or need additional information, please contact Patient Relations.\nUCSF Patient Relations\nPhone: (415) 353-1936\nEmail: patient.relations@ucsf.edu\nFor requests after 4:30 p.m. or on weekends and holidays, please call the hospital operator at (415) 476-1000 and ask to speak with a hospital supervisor. \n\nFor events\nTo request accommodations, contact the event organizer or department.\nAccessibility barrier reporting and grievances\nGenerally, the fastest way to obtain access at UCSF is to contact the program in which the barrier is located. To report an issue, follow the instructions on the Disability Resources grievance page for the appropriate department to contact.\nDigital accessibility\nIf you can't access website or web application content or use a feature with assistive technology, please fill out and submit our online form to report an accessibility issue. You can also view our accessibility complaint investigation and resolution process.\nFeedback \nIf at any time you aren't satisfied with the accommodations provided or have suggestions as to how we could better serve you, please contact Patient Relations.\nResources\nFor more information on accessibility at UCSF, visit the Office of Disability Access and Inclusion website. UCSF Health employees requesting work-related accommodations can also refer to the Disability Management Services page.\n\n\n","articleSection":"Service"} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text paragraph1 ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting UCSF Health on Internet Explorer. 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class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/services">Patient & Family Support Services </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Accessibility Resources </h1> </div> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <p>UCSF is committed to providing equitable access and reasonable accommodations for all of our patients, visitors, faculty and staff. For details about any of these services or for special requests, ask a member of your care team or contact <a href="/services/patient-relations">Patient Relations</a>.</p> <h2>Disabled parking</h2> <p>Stalls for patients and visitors with DMV-issued disabled person placards are located throughout the medical center's parking garages. To park in a disabled spot, a placard must be displayed; parking fees will be discounted upon exit.</p> <p>For information about valet parking, UCSF shuttles, campus maps and more, visit our <a href="/locations">locations page</a>. Further information about using shuttles can be found on the Disability Resource's <a rel="noopener noreferrer" href="https://disability.ucsf.edu/campus-and-health-facility-resources#UCSF-Transportation" target="_blank">guide to health center and campus resources</a>.</p> <h2>Wheelchairs</h2> <p>Wheelchairs are available at the entrance to most hospital and clinic buildings. For assistance, ask a member of guest services.</p> <h2>Service animals</h2> <p>We welcome service animals that are individually trained to perform tasks for a person with a disability, and patients may bring them to all public areas of the medical center. Animals who provide therapy, comfort or emotional support are not allowed, except as trained and registered participants in our approved programs. For more information, please review our <a href="/services/patient-relations">service animal policy</a>.</p> <h2>Interpreter services </h2> <p>We offer free in-person and video <a href="/services/interpreters">medical interpretation</a> for more than 200 languages, including American Sign Language. This service is available 24/7.</p> <h2>Assistance for the hard of hearing</h2> <p>Medical center operators are available 24 hours a day by TTY (<span style="background-color: white; letter-spacing: 0.15pt; color: #052049;">teletypewriters, also known as telecommunication devices for the deaf)</span> at (415) 885-3TTY (3889).</p> <p>If you want to speak with someone who doesn't have a TTY, you can use a telephone relay service. California Relay Service provides this assistance at no charge: <a rel="noopener noreferrer" href="https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service" target="_blank">Simply dial 711</a> on your phone or TTY. Communication Access Realtime Translation, or CART, is a service that instantly transcribes spoken words onto a screen and can be scheduled <a rel="noopener noreferrer" href="https://hearing.ucsf.edu/communication-access-real-time-translation-cart-services" target="_blank">upon request</a>.</p> <h2>Requesting accommodations</h2> <p>A broad range of additional aids and services are also available upon request, including large print documents, door strobe lights, alternative (hands free) call lights, and more. To request any of these services, patients and visitors may seek accommodations through the patient's health care team or staff at the specific location before or during an appointment or hospital stay. If you have questions or need additional information, please contact <a href="/services/patient-relations">Patient Relations</a>.</p> <p>UCSF Patient Relations<br /> Phone: (415) 353-1936<br /> Email: <a href="/cdn-cgi/l/email-protection#c7b7a6b3aea2a9b3e9b5a2aba6b3aea8a9b487b2a4b4a1e9a2a3b2"><span class="__cf_email__" data-cfemail="d5a5b4a1bcb0bba1fba7b0b9b4a1bcbabba695a0b6a6b3fbb0b1a0">[email protected]</span></a></p> <p>For requests after 4:30 p.m. or on weekends and holidays, please call the hospital operator at (415) 476-1000 and ask to speak with a hospital supervisor.  </p> <h3>For events</h3> <p>To request accommodations, contact the event organizer or department.</p> <h2>Accessibility barrier reporting and grievances</h2> <p>Generally, the fastest way to obtain access at UCSF is to contact the program in which the barrier is located. To report an issue, follow the instructions on the <a rel="noopener noreferrer" href="https://disability.ucsf.edu/grievances" target="_blank">Disability Resources grievance page</a> for the appropriate department to contact.</p> <h3>Digital accessibility</h3> <p>If you can't access website or web application content or use a feature with assistive technology, please fill out and submit our online form to <a rel="noopener noreferrer" href="https://websites.ucsf.edu/webforms/accessibility-ucsf" target="_blank">report an accessibility issue</a>. You can also view our <a rel="noopener noreferrer" href="https://websites.ucsf.edu/accessibility-complaint-investigation-and-resolution-process" target="_blank">accessibility complaint investigation and resolution process</a>.</p> <h2>Feedback </h2> <p>If at any time you aren't satisfied with the accommodations provided or have suggestions as to how we could better serve you, please contact Patient Relations.</p> <h2>Resources</h2> <p>For more information on accessibility at UCSF, visit the <a rel="noopener noreferrer" href="https://disability.ucsf.edu/" target="_blank">Office of Disability Access and Inclusion website</a>. UCSF Health employees requesting work-related accommodations can also refer to the <a rel="noopener noreferrer" href="https://hr.ucsf.edu/teams/disability-management" target="_blank">Disability Management Services page</a>.</p> <br class="t-last-br" /> <br class="t-last-br" /> <br class="t-last-br" /> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="page-content"></div> </div> </div> </div> </main>   <footer> <div id="footer" class="container"> <div class="component footer-values col-xs-12"> <div class="component-content"> <div> <div class="component ucsf-values"> <div class="component-content"> <div class="container"><div class="title eyebrow field-eyebrow-text">Did you know?</div><h2 class="heading1 field-quote-text">At any given time, UCSF is conducting more than 1,500 clinical trials to better understand disease and evaluate new treatments. 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