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{ .smHelp-mdsGridPlusContainer-d89-0-2-225 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d89-0-2-225 { max-width: 1400px; }} .smHelp-mdsGridPlus-d95-0-2-226 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d95-0-2-226 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d95-0-2-226 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d95-0-2-226 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d95-0-2-226 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d95-0-2-226 { }} .smHelp-mdsGridPlusContainer-d101-0-2-234 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d101-0-2-234 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d101-0-2-234 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d101-0-2-234 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d101-0-2-234 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d101-0-2-234 { max-width: 1400px; }} .smHelp-mdsGridPlus-d107-0-2-235 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d107-0-2-235 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d107-0-2-235 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d107-0-2-235 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d107-0-2-235 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d107-0-2-235 { }} .smHelp-mdsGridPlusContainer-d113-0-2-243 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d113-0-2-243 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d113-0-2-243 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d113-0-2-243 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d113-0-2-243 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d113-0-2-243 { max-width: 1400px; }} .smHelp-mdsGridPlus-d119-0-2-244 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d119-0-2-244 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d119-0-2-244 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d119-0-2-244 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d119-0-2-244 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d119-0-2-244 { }} .smHelp-mdsGridPlusContainer-d125-0-2-255 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d125-0-2-255 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d125-0-2-255 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d125-0-2-255 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d125-0-2-255 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d125-0-2-255 { }} .smHelp-mdsGridPlus-d131-0-2-256 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d131-0-2-256 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d131-0-2-256 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d131-0-2-256 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d131-0-2-256 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d131-0-2-256 { }} .smHelp-mdsGridPlusContainer-d137-0-2-264 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d137-0-2-264 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d137-0-2-264 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d137-0-2-264 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d137-0-2-264 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d137-0-2-264 { max-width: 1400px; }} .smHelp-mdsGridPlus-d143-0-2-265 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d143-0-2-265 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d143-0-2-265 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d143-0-2-265 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d143-0-2-265 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d143-0-2-265 { }} .smHelp-mdsGridPlusContainer-d149-0-2-271 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d149-0-2-271 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d149-0-2-271 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d149-0-2-271 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d149-0-2-271 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d149-0-2-271 { max-width: 1400px; }} .smHelp-mdsGridPlus-d155-0-2-272 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d155-0-2-272 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d155-0-2-272 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d155-0-2-272 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d155-0-2-272 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d155-0-2-272 { }} .smHelp-mdsGridPlusContainer-d161-0-2-280 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d161-0-2-280 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d161-0-2-280 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d161-0-2-280 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d161-0-2-280 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d161-0-2-280 { max-width: 1400px; }} .smHelp-mdsGridPlus-d167-0-2-281 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d167-0-2-281 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d167-0-2-281 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d167-0-2-281 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d167-0-2-281 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d167-0-2-281 { }} .smHelp-mdsGridPlusContainer-d173-0-2-288 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d173-0-2-288 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d173-0-2-288 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d173-0-2-288 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d173-0-2-288 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d173-0-2-288 { max-width: 1400px; }} .smHelp-mdsGridPlus-d179-0-2-289 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d179-0-2-289 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d179-0-2-289 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d179-0-2-289 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d179-0-2-289 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d179-0-2-289 { }} .smHelp-mdsGridPlusContainer-d185-0-2-398 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d185-0-2-398 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d185-0-2-398 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d185-0-2-398 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d185-0-2-398 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d185-0-2-398 { max-width: 1400px; }} .smHelp-mdsGridPlus-d191-0-2-399 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d191-0-2-399 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d191-0-2-399 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d191-0-2-399 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d191-0-2-399 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d191-0-2-399 { }} .smHelp-mdsGridPlusContainer-d197-0-2-412 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d197-0-2-412 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d197-0-2-412 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d197-0-2-412 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d197-0-2-412 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d197-0-2-412 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d203-0-2-413 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d203-0-2-413 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d203-0-2-413 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d203-0-2-413 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d203-0-2-413 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d203-0-2-413 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d209-0-2-438 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d209-0-2-438 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d209-0-2-438 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d209-0-2-438 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d209-0-2-438 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d209-0-2-438 { max-width: 1400px; }} .smHelp-mdsGridPlus-d215-0-2-439 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d215-0-2-439 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d215-0-2-439 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d215-0-2-439 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d215-0-2-439 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d215-0-2-439 { }} .smHelp-mdsGridPlusContainer-d221-0-2-447 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d221-0-2-447 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d221-0-2-447 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d221-0-2-447 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d221-0-2-447 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d221-0-2-447 { max-width: 1400px; }} .smHelp-mdsGridPlus-d227-0-2-448 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d227-0-2-448 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d227-0-2-448 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d227-0-2-448 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d227-0-2-448 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d227-0-2-448 { }} .smHelp-mdsGridPlusContainer-d233-0-2-456 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d233-0-2-456 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d233-0-2-456 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d233-0-2-456 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d233-0-2-456 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d233-0-2-456 { max-width: 1400px; }} .smHelp-mdsGridPlus-d239-0-2-457 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d239-0-2-457 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d239-0-2-457 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d239-0-2-457 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d239-0-2-457 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d239-0-2-457 { }} .smHelp-mdsGridPlusContainer-d245-0-2-463 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d245-0-2-463 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d245-0-2-463 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d245-0-2-463 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d245-0-2-463 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d245-0-2-463 { max-width: 1400px; }} .smHelp-mdsGridPlus-d251-0-2-464 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d251-0-2-464 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d251-0-2-464 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d251-0-2-464 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d251-0-2-464 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d251-0-2-464 { }} .smHelp-mdsGridPlusContainer-d257-0-2-472 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d257-0-2-472 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d257-0-2-472 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d257-0-2-472 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d257-0-2-472 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d257-0-2-472 { max-width: 1400px; }} .smHelp-mdsGridPlus-d263-0-2-473 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d263-0-2-473 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d263-0-2-473 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d263-0-2-473 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d263-0-2-473 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d263-0-2-473 { }} .smHelp-mdsGridPlusContainer-d269-0-2-483 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d269-0-2-483 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d269-0-2-483 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d269-0-2-483 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d269-0-2-483 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d269-0-2-483 { max-width: 1400px; }} .smHelp-mdsGridPlus-d275-0-2-484 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d275-0-2-484 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d275-0-2-484 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d275-0-2-484 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d275-0-2-484 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d275-0-2-484 { }} .smHelp-mdsGridPlusContainer-d281-0-2-495 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d281-0-2-495 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d281-0-2-495 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d281-0-2-495 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d281-0-2-495 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d281-0-2-495 { max-width: 1400px; }} .smHelp-mdsGridPlus-d287-0-2-496 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d287-0-2-496 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d287-0-2-496 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d287-0-2-496 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d287-0-2-496 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d287-0-2-496 { }} .smHelp-mdsGridPlusContainer-d293-0-2-523 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d293-0-2-523 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d293-0-2-523 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d293-0-2-523 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d293-0-2-523 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d293-0-2-523 { max-width: 1400px; }} .smHelp-mdsGridPlus-d299-0-2-524 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d299-0-2-524 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d299-0-2-524 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d299-0-2-524 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d299-0-2-524 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d299-0-2-524 { }} .smHelp-mdsGridPlusContainer-d305-0-2-559 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d305-0-2-559 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d305-0-2-559 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d305-0-2-559 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d305-0-2-559 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d305-0-2-559 { max-width: 1400px; }} .smHelp-mdsGridPlus-d311-0-2-560 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d311-0-2-560 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d311-0-2-560 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d311-0-2-560 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d311-0-2-560 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d311-0-2-560 { }} .smHelp-mdsGridPlusContainer-d317-0-2-569 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d317-0-2-569 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d317-0-2-569 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d317-0-2-569 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d317-0-2-569 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d317-0-2-569 { max-width: 1400px; }} .smHelp-mdsGridPlus-d323-0-2-570 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d323-0-2-570 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d323-0-2-570 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d323-0-2-570 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d323-0-2-570 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d323-0-2-570 { }} .smHelp-mdsGridPlusContainer-d329-0-2-602 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d329-0-2-602 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d329-0-2-602 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d329-0-2-602 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d329-0-2-602 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d329-0-2-602 { max-width: 1400px; }} .smHelp-mdsGridPlus-d335-0-2-603 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d335-0-2-603 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d335-0-2-603 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d335-0-2-603 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d335-0-2-603 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d335-0-2-603 { }} .smHelp-mdsGridPlusContainer-d341-0-2-658 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d341-0-2-658 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d341-0-2-658 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d341-0-2-658 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d341-0-2-658 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d341-0-2-658 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d347-0-2-659 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d347-0-2-659 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d347-0-2-659 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d347-0-2-659 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d347-0-2-659 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d347-0-2-659 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d353-0-2-679 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d353-0-2-679 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d353-0-2-679 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d353-0-2-679 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d353-0-2-679 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d353-0-2-679 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d359-0-2-680 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d359-0-2-680 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d359-0-2-680 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d359-0-2-680 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d359-0-2-680 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d359-0-2-680 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d365-0-2-856 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d365-0-2-856 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d365-0-2-856 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d365-0-2-856 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d365-0-2-856 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d365-0-2-856 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d371-0-2-857 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d371-0-2-857 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d371-0-2-857 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d371-0-2-857 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d371-0-2-857 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d371-0-2-857 { margin-left: -12px; margin-right: -12px; }} .smHelp-addFlex-0-2-36 { } .smHelp-addFlex-d0-0-2-37 { display: flex; align-items: center; justify-content: space-between; } .smHelp-addFlex-d1-0-2-104 { } .smHelp-addFlex-d2-0-2-180 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d3-0-2-191 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d4-0-2-201 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d5-0-2-208 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d6-0-2-215 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d7-0-2-224 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d8-0-2-233 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d9-0-2-242 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d10-0-2-254 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d11-0-2-263 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d12-0-2-270 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d13-0-2-279 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d14-0-2-287 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d15-0-2-397 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d16-0-2-411 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d17-0-2-437 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d18-0-2-446 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d19-0-2-455 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d20-0-2-462 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d21-0-2-471 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d22-0-2-482 { display: flex; align-items: normal; flex-direction: row; justify-content: center; } .smHelp-addFlex-d23-0-2-494 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d24-0-2-522 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d25-0-2-558 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d26-0-2-568 { display: flex; flex-direction: row; justify-content: center; } .smHelp-addFlex-d27-0-2-601 { display: flex; align-items: normal; flex-direction: row; justify-content: center; } .smHelp-addFlex-d28-0-2-657 { display: flex; justify-content: center; } .smHelp-addFlex-d29-0-2-678 { } .smHelp-addFlex-d30-0-2-855 { } .smHelp-mdsGridPlusItem-0-2-44 { flex-grow: 1; max-width: 100%; box-sizing: border-box; flex-basis: 0; }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-0-2-44 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-0-2-44 { }} .smHelp-mdsGridPlusItem-d0-0-2-45 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 1; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 8.333333333333332%; max-width: 8.333333333333332%; order: 1; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { flex: 0 0 25%; max-width: 25%; order: 3; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d0-0-2-45 { }} .smHelp-mdsGridPlusItem-d6-0-2-49 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; order: 2; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 1; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d6-0-2-49 { }} .smHelp-mdsGridPlusItem-d12-0-2-84 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 100%; max-width: 100%; order: 3; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 50%; max-width: 50%; order: 2; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { flex: 0 0 41.66666666666667%; max-width: 41.66666666666667%; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d12-0-2-84 { }} .smHelp-mdsGridPlusItem-d18-0-2-108 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 25%; max-width: 25%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d18-0-2-108 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d24-0-2-121 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 75%; max-width: 75%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d30-0-2-184 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d30-0-2-184 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d30-0-2-184 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d30-0-2-184 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d30-0-2-184 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d30-0-2-184 { }} .smHelp-mdsGridPlusItem-d36-0-2-195 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d36-0-2-195 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d36-0-2-195 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d36-0-2-195 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d36-0-2-195 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d36-0-2-195 { }} .smHelp-mdsGridPlusItem-d42-0-2-205 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d42-0-2-205 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d42-0-2-205 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d42-0-2-205 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d42-0-2-205 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d42-0-2-205 { }} .smHelp-mdsGridPlusItem-d48-0-2-212 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d48-0-2-212 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d48-0-2-212 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d48-0-2-212 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d48-0-2-212 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d48-0-2-212 { }} .smHelp-mdsGridPlusItem-d54-0-2-219 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d54-0-2-219 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d54-0-2-219 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d54-0-2-219 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d54-0-2-219 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d54-0-2-219 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d60-0-2-228 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d60-0-2-228 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d60-0-2-228 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d60-0-2-228 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d60-0-2-228 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d60-0-2-228 { }} .smHelp-mdsGridPlusItem-d66-0-2-237 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d66-0-2-237 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d66-0-2-237 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d66-0-2-237 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d66-0-2-237 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d66-0-2-237 { }} .smHelp-mdsGridPlusItem-d72-0-2-246 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d72-0-2-246 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d72-0-2-246 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d72-0-2-246 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d72-0-2-246 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d72-0-2-246 { }} .smHelp-mdsGridPlusItem-d78-0-2-258 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d78-0-2-258 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d78-0-2-258 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d78-0-2-258 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d78-0-2-258 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d78-0-2-258 { }} .smHelp-mdsGridPlusItem-d84-0-2-267 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d84-0-2-267 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d84-0-2-267 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d84-0-2-267 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d84-0-2-267 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d84-0-2-267 { }} .smHelp-mdsGridPlusItem-d90-0-2-274 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d90-0-2-274 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d90-0-2-274 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d90-0-2-274 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d90-0-2-274 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d90-0-2-274 { 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.smHelp-mdsGridPlusItem-d108-0-2-401 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d108-0-2-401 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d108-0-2-401 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d108-0-2-401 { }} .smHelp-mdsGridPlusItem-d114-0-2-415 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d114-0-2-415 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d114-0-2-415 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d114-0-2-415 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d114-0-2-415 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d114-0-2-415 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d120-0-2-441 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d120-0-2-441 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d120-0-2-441 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d120-0-2-441 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d120-0-2-441 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d120-0-2-441 { }} .smHelp-mdsGridPlusItem-d126-0-2-450 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d126-0-2-450 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d126-0-2-450 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d126-0-2-450 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d126-0-2-450 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d126-0-2-450 { }} .smHelp-mdsGridPlusItem-d132-0-2-459 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d132-0-2-459 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d132-0-2-459 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d132-0-2-459 { }}@media 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576px) { .smHelp-mdsGridPlusItem-d162-0-2-526 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d162-0-2-526 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d162-0-2-526 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d162-0-2-526 { }} .smHelp-mdsGridPlusItem-d168-0-2-562 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d168-0-2-562 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d168-0-2-562 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d168-0-2-562 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d168-0-2-562 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d168-0-2-562 { }} .smHelp-mdsGridPlusItem-d174-0-2-572 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d174-0-2-572 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d174-0-2-572 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d174-0-2-572 { }}@media (min-width: 992px) { 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12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d204-0-2-673 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d204-0-2-673 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d204-0-2-673 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d210-0-2-682 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d210-0-2-682 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d210-0-2-682 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d210-0-2-682 { flex: 0 0 50%; max-width: 50%; order: 1; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d210-0-2-682 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d210-0-2-682 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 2; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d216-0-2-710 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d216-0-2-710 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d216-0-2-710 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d216-0-2-710 { flex: 0 0 50%; max-width: 50%; order: 3; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d216-0-2-710 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 2; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d216-0-2-710 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; order: 3; 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}}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d234-0-2-796 { flex: 0 0 50%; max-width: 50%; order: 5; padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d234-0-2-796 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d234-0-2-796 { flex: 0 0 16.666666666666664%; max-width: 16.666666666666664%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d240-0-2-826 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d240-0-2-826 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d240-0-2-826 { flex: 0 0 50%; max-width: 50%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d240-0-2-826 { flex: 0 0 33.33333333333333%; max-width: 33.33333333333333%; order: 6; padding-left: 12px; padding-right: 12px; 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.wrenchListLabel-d10-0-2-382 { color: #333E48; } .wrenchPaneHide-d11-0-2-383 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d12-0-2-503 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d12-0-2-503 { text-decoration: none; } .wrenchListItem-d12-0-2-503:hover, .wrenchListItem-d12-0-2-503:focus, .wrenchListItem-d12-0-2-503:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d12-0-2-503 { } [class^="wrenchList-"] .wrenchListItem-d12-0-2-503:before { } .wrenchListAddon-d13-0-2-504 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d14-0-2-505 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d15-0-2-506 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d15-0-2-506 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d16-0-2-507 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d16-0-2-507 { color: #333E48; } .wrenchPaneHide-d17-0-2-508 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d18-0-2-531 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d18-0-2-531 { text-decoration: none; } .wrenchListItem-d18-0-2-531:hover, .wrenchListItem-d18-0-2-531:focus, .wrenchListItem-d18-0-2-531:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d18-0-2-531 { } [class^="wrenchList-"] .wrenchListItem-d18-0-2-531:before { } .wrenchListAddon-d19-0-2-532 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d20-0-2-533 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d21-0-2-534 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d21-0-2-534 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d22-0-2-535 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d22-0-2-535 { color: #333E48; } .wrenchPaneHide-d23-0-2-536 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d24-0-2-577 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d24-0-2-577 { text-decoration: none; } .wrenchListItem-d24-0-2-577:hover, .wrenchListItem-d24-0-2-577:focus, .wrenchListItem-d24-0-2-577:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d24-0-2-577 { } [class^="wrenchList-"] .wrenchListItem-d24-0-2-577:before { } .wrenchListAddon-d25-0-2-578 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d26-0-2-579 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d27-0-2-580 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d27-0-2-580 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d28-0-2-581 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d28-0-2-581 { color: #333E48; } .wrenchPaneHide-d29-0-2-582 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d30-0-2-609 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d30-0-2-609 { text-decoration: none; } .wrenchListItem-d30-0-2-609:hover, .wrenchListItem-d30-0-2-609:focus, .wrenchListItem-d30-0-2-609:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d30-0-2-609 { } [class^="wrenchList-"] .wrenchListItem-d30-0-2-609:before { } .wrenchListAddon-d31-0-2-610 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d32-0-2-611 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d33-0-2-612 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d33-0-2-612 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d34-0-2-613 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d34-0-2-613 { color: #333E48; } .wrenchPaneHide-d35-0-2-614 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchListItem-d36-0-2-631 { margin: 0; display: flex; padding: 0; position: relative; font-size: 16px; background: none; box-sizing: border-box; list-style: none; min-height: 48px; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; justify-content: space-between; -webkit-font-smoothing: antialiased; } a.wrenchListItem-d36-0-2-631 { text-decoration: none; } .wrenchListItem-d36-0-2-631:hover, .wrenchListItem-d36-0-2-631:focus, .wrenchListItem-d36-0-2-631:active { cursor: pointer; } [class^="wrenchList-"] .wrenchListItem-d36-0-2-631 { } [class^="wrenchList-"] .wrenchListItem-d36-0-2-631:before { } .wrenchListAddon-d37-0-2-632 { color: #333E48; display: flex; padding: 0 16px 0 24px; align-items: center; } .wrenchListAddonOnRight-d38-0-2-633 { color: #D0D2D3; padding-left: 0; padding-right: 32px; } .wrenchListAffordance-d39-0-2-634 { color: #6B787F; display: flex; padding: 0 32px 0 0; align-items: center; } .wrenchListAffordance-d39-0-2-634 > * { transition: transform 150ms cubic-bezier(.2, 0, .1, 1); } .wrenchListLabel-d40-0-2-635 { padding: 0 24px; flex-grow: 1; font-size: 14px; min-width: 0; line-height: 1.25; } a .wrenchListLabel-d40-0-2-635 { color: #333E48; } .wrenchPaneHide-d41-0-2-636 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; word-wrap: normal; white-space: nowrap; } .wrenchList-0-2-298 { } .wrenchList-d0-0-2-299 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d0-0-2-299 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d0-0-2-299 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d0-0-2-299 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d0-0-2-299 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d0-0-2-299 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchList-d1-0-2-502 { margin: 0; display: block; padding: 0; box-sizing: border-box; list-style: none; } .wrenchList-d1-0-2-502 [class^="wrenchListAddon-"] { padding-left: 16px; } .wrenchList-d1-0-2-502 [class*="wrenchListAddonOnRight-"] { padding-right: 16px; } .wrenchList-d1-0-2-502 [class^="wrenchListLabel-"] { margin: 13px 0; font-weight: 400; } .wrenchList-d1-0-2-502 [class^="wrenchListItem-"] { min-height: 40px; border-bottom: none; } .wrenchList-d1-0-2-502 [class^="wrenchListAddon-"] [class^="wrenchIcons-"] { padding-left: 0; } .wrenchMenuContainer-0-2-55 { } .wrenchMenu-0-2-56 { } .wrenchMenuBody-0-2-57 { } .wrenchMenuContainer-d0-0-2-58 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d1-0-2-59 { top: 100%; left: 0; color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d2-0-2-60 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d3-0-2-85 { display: block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d4-0-2-86 { color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: none; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d5-0-2-87 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d6-0-2-699 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d7-0-2-700 { top: auto; left: 0; color: #333E48; bottom: 100%; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d8-0-2-701 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .smHelp-hamburgerMenuButton-0-2-17 { cursor: pointer; margin-left: -16px; } .smHelp-hamburgerMenuButton-0-2-17 > button { color: #1E2124; } .smHelp-hamburgerMenuButtonAuth-0-2-18 > button { color: #FFFFFF; } .smHelp-headerContainer-0-2-19 { width: 100%; height: 48px; background-color: #00BF6F; }@media only screen and (min-width: 992px) { .smHelp-headerContainer-0-2-19 { padding-bottom: 0; }} .smHelp-mobileTabletHeaderHeight-0-2-20 { height: 96px; } .smHelp-headerContainerAuth-0-2-21 { color: #FFFFFF; background-color: #1E2124; } .smHelp-headerIcon-0-2-22 { margin-right: 12px; } .smHelp-homePageHeading-0-2-23 { margin-bottom: 16px; }@media only screen and (min-width: 992px) { .smHelp-homePageHeadingAndText-0-2-24 { margin-top: 64px; }} .smHelp-labelContent-0-2-25 { width: 140px; } .smHelp-loginButton-0-2-26 { border: 1px solid #1E2124; }@media only screen and (min-width: 992px) { .smHelp-logo-0-2-27 { justify-content: flex-start; } .smHelp-logo-0-2-27 svg { margin: 0 4px 0 0; }} .smHelp-menuTrigger-0-2-28 { color: #FFFFFF; cursor: pointer; } .smHelp-mobileMenuHeading-0-2-29 { margin-left: 8px; margin-bottom: 12px; } .smHelp-productText-0-2-30 { margin-left: 12px; } .smHelp-productTextError-0-2-31 { margin-left: 12px; margin-bottom: 32px; } .smHelp-searchInput-0-2-32 { width: 100%; padding-bottom: 0; background-color: #FFFFFF; } .smHelp-searchInputMedia-0-2-33 { padding: 0; }@media only screen and (min-width: 576px) { .smHelp-searchInputMedia-0-2-33 { padding: 0; }}@media only screen and (min-width: 992px) { .smHelp-searchInputMedia-0-2-33 { margin-bottom: 0; }} .smHelp-stickyHeader-0-2-34 { top: 0; z-index: 1; position: sticky; } .smHelp-pageClass-0-2-1 { min-height: 100vh; overflow-x: hidden; } .smHelp-productsAlignment-0-2-2 { margin-top: 24px; } .smHelp-articleHeading-0-2-3 { margin: 16px 0; } .smHelp-articleTitle-0-2-4 { margin: 0; } .smHelp-content-0-2-5 { margin-bottom: 32px; }@media only screen and (min-width: 992px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 32px; }}@media only screen and (min-width: 0px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 24px; }} .smHelp-articleWrapper-0-2-7 { padding-left: 16px; padding-right: 16px; }@media only screen and (min-width: 576px) { .smHelp-articleWrapper-0-2-7 { padding-left: 0; padding-right: 0; }} .smHelp-mainArticleContainer-0-2-8 { margin-bottom: 32px; }@media only screen and (min-width: 768px) { .smHelp-mainArticleContainer-0-2-8 { margin-left: 24px; margin-bottom: 24px; }} .smHelp-contactHeading-0-2-9 { margin-top: 16px; } .smHelp-searchContainer-0-2-10 { width: 100%; margin-top: 32px; margin-bottom: 80px; } .smHelp-searchContainer-0-2-10 > span { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] em { font-style: normal; font-weight: 600; } .smHelp-searchHeroContainer-0-2-11 { position: relative; } .smHelp-searchDecorationIcon-0-2-12 { top: -32px; right: -32px; z-index: -1; position: absolute; } .smHelp-searchHeroWrapper-0-2-13 { position: relative; } .smHelp-container-0-2-476 { }@media only screen and (min-width: 768px) { .smHelp-container-0-2-476 { } .smHelp-container-0-2-476.smHelp-container-0-2-476 { }}@keyframes smHelp-keyframes-motionSlideLeft-0-2-477 { from { opacity: 0; transform: translate3d(100%, 0, 0); } to { opacity: 1; transform: translate3d(0, 0, 0); }} .smHelp-mdsMotionSlideLeft-0-2-478 { opacity: 0; animation-name: smHelp-keyframes-motionSlideLeft-0-2-477; animation-delay: .5s; animation-duration: 2s; animation-fill-mode: forwards; } .smHelp-blockImage-0-2-479 { } .smHelp-container-d0-0-2-480 { display: block; }@media only screen and (min-width: 768px) { .smHelp-container-d0-0-2-480 { } .smHelp-container-d0-0-2-480.smHelp-container-d0-0-2-480 { display: block; }} .smHelp-blockImage-d2-0-2-481 { margin: 32px 0; display: flex; align-items: center; justify-content: center; } .smHelp-container-d3-0-2-599 { display: block; }@media only screen and (min-width: 768px) { .smHelp-container-d3-0-2-599 { } .smHelp-container-d3-0-2-599.smHelp-container-d3-0-2-599 { display: block; }} .smHelp-blockImage-d5-0-2-600 { margin: 32px 0; display: flex; align-items: center; justify-content: center; } .smHelp-image-0-2-487 { } .smHelp-image-d0-0-2-488 { } .smHelp-image-d0-0-2-488 img { display: block; } .smHelp-image-d0-0-2-488 figcaption { height: auto; margin: -4px auto 0 auto; padding: 32px; font-size: 16px; max-width: 288px; font-weight: 400; line-height: 26px; letter-spacing: normal; background-color: #F7F7F7; } .smHelp-image-d0-0-2-488 figcaption a { color: #007FAA; }@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-488 figcaption { max-width: 576px; }}@media only screen and (min-width: 992px) { .smHelp-image-d0-0-2-488 figcaption { max-width: 672px; }}@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-488 img { display: block; }} .smHelp-image-d2-0-2-606 { } .smHelp-image-d2-0-2-606 img { display: block; } .smHelp-image-d2-0-2-606 figcaption { height: auto; margin: -4px auto 0 auto; padding: 32px; font-size: 16px; max-width: 288px; font-weight: 400; line-height: 26px; letter-spacing: normal; background-color: #F7F7F7; } .smHelp-image-d2-0-2-606 figcaption a { color: #007FAA; }@media only screen and (min-width: 768px) { .smHelp-image-d2-0-2-606 figcaption { max-width: 576px; }}@media only screen and (min-width: 992px) { .smHelp-image-d2-0-2-606 figcaption { max-width: 672px; }}@media only screen and (min-width: 768px) { .smHelp-image-d2-0-2-606 img { display: block; }} .smHelp-img-0-2-489 { display: block; } .smHelp-imgMaxSize-0-2-490 { } .smHelp-imgMultiSize-0-2-491 { width: 100%; } .smHelp-img-d0-0-2-492 { aspect-ratio: 184 / 163; margin: 0 auto; } .smHelp-imgMaxSize-d1-0-2-493 { max-width: min(184px, 100%); max-height: 163px; } .smHelp-img-d2-0-2-607 { aspect-ratio: 1194 / 671; margin: 0 auto; } .smHelp-imgMaxSize-d3-0-2-608 { max-width: min(1194px, 100%); max-height: 671px; } .wrenchButton-0-2-292 { } .wrenchButtonLoading-0-2-293 { } .wrenchButtonNewTab-0-2-294 { } .wrenchButton-d0-0-2-295 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d0-0-2-295:hover, .wrenchButton-d0-0-2-295:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d0-0-2-295:active { outline: none; transition: none; } .wrenchButton-d0-0-2-295[disabled], .wrenchButton-d0-0-2-295[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d1-0-2-296 { display: flex; position: absolute; } .wrenchButtonNewTab-d2-0-2-297 { display: flex; padding-left: 8px; } .wrenchButton-d3-0-2-499 { color: #6B787F; border: 1px solid transparent; cursor: pointer; display: inline-flex; padding: 0 12px; position: relative; font-size: 14px; box-shadow: none; box-sizing: border-box; min-height: 32px; transition: color 0.4s, border-color 0.4s, background-color 0.4s, box-shadow 0.4s; align-items: center; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 500; border-color: transparent; border-radius: 4px; justify-content: center; text-decoration: none; background-color: transparent; -webkit-font-smoothing: antialiased; } .wrenchButton-d3-0-2-499:hover, .wrenchButton-d3-0-2-499:focus { transition: none; border-color: #EDEEEE; text-decoration: none; background-color: #EDEEEE; } .wrenchButton-d3-0-2-499:active { outline: none; transition: none; } .wrenchButton-d3-0-2-499[disabled], .wrenchButton-d3-0-2-499[aria-disabled="true"] { opacity: 0.4; pointer-events: none; } .wrenchButtonLoading-d4-0-2-500 { display: flex; position: absolute; } .wrenchButtonNewTab-d5-0-2-501 { display: flex; padding-left: 8px; } .wrenchPane-0-2-319 { } .wrenchPaneBody-0-2-320 { } .wrenchPane-d0-0-2-321 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d1-0-2-322 { padding: 24px; } .wrenchPane-d2-0-2-390 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d3-0-2-391 { padding: 24px; } .wrenchPane-d4-0-2-515 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d5-0-2-516 { padding: 24px; } .wrenchPane-d6-0-2-543 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d7-0-2-544 { padding: 24px; } .wrenchPane-d8-0-2-589 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d9-0-2-590 { padding: 24px; } .wrenchPane-d10-0-2-621 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d11-0-2-622 { padding: 24px; } .wrenchPane-d12-0-2-643 { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0px; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; font-size: 16px; word-wrap: normal; background: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; -webkit-font-smoothing: antialiased; } .wrenchPaneBody-d13-0-2-644 { padding: 24px; } .wrenchBanner-0-2-345 { } .wrenchBannerBody-0-2-346 { } .wrenchBannerActions-0-2-347 { } .wrenchBannerIcon-0-2-348 { } .wrenchBanner-d0-0-2-349 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d1-0-2-350 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d2-0-2-351 { padding: 16px 0 0; } .wrenchBannerIcon-d3-0-2-352 { display: flex; margin-top: 2px; } .wrenchBanner-d4-0-2-416 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d5-0-2-417 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d6-0-2-418 { padding: 16px 0 0; } .wrenchBannerIcon-d7-0-2-419 { display: flex; margin-top: 2px; } .smHelp-mdsBanner-0-2-341 { } .smHelp-mdsBanner-0-2-341 span { font-size: 18px; } .smHelp-mdsBannerWrapper-0-2-342 { } .smHelp-mdsWhitelabelBannerBorder-0-2-343 { } .smHelp-mdsWhitelabelBannerBorder-0-2-343 > div > div { border-color: #1E2124; } .smHelp-mdsBannerWrapper-d0-0-2-344 { margin: 32px 0 0 0; } .smHelp-mdsBannerWrapper-d1-0-2-410 { margin: 32px 0 0 0; } .smHelp-wistiaWrapper-0-2-213 { } .smHelp-wistiaWrapper-d0-0-2-214 { } .wrenchInput-0-2-95 { } .wrenchInput-d0-0-2-96 { color: #333E48; width: 100%; border: 1px solid #D0D2D3; height: 32px; margin: 0; outline: none; padding: 0 8px; font-size: 16px; appearance: none; box-shadow: none; box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; line-height: 1.5; border-radius: 4px; background-color: #FFFFFF; -webkit-font-smoothing: antialiased; } .wrenchInput-d0-0-2-96:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInput-d0-0-2-96:focus { transition: border-color 100ms; border-color: #333E48; } .wrenchSelectMenuContainer-0-2-687 { } .wrenchSelectMenu-0-2-688 { } .wrenchSelectMenuSelectedItem-0-2-689 { } .wrenchSelectMenuNonSelectedItemLeft-0-2-690 { } .wrenchSelectMenuAffordance-0-2-691 { } .wrenchSelectMenuAddOn-0-2-692 { } .wrenchSelectMenuContainer-d0-0-2-693 { color: #333E48; border: 1px solid #D0D2D3; cursor: pointer; height: 40px; display: inline-block; position: relative; flex-grow: 1; font-size: 16px; max-width: 100%; box-sizing: border-box; border-radius: 4px; background-color: #FFFFFF; } .wrenchSelectMenuContainer-d0-0-2-693:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: all 100ms; border-color: #6B787F; } .wrenchSelectMenuContainer-d0-0-2-693:focus, .wrenchSelectMenuContainer-d0-0-2-693:focus-within { outline: 0; transition: border-color 100ms; border-color: #333E48; } .wrenchSelectMenuContainer-d0-0-2-693 > span { width: 100%; position: initial; flex-grow: 1; } .wrenchSelectMenuContainer-d0-0-2-693 > span > [role="listbox"] [role="option"] > span { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-693 > span > [role="listbox"] [role="option"] > div { pointer-events: none; } .wrenchSelectMenuContainer-d0-0-2-693 > span > [role="listbox"] [role="option"] > span > svg { margin-right: 8px; } .wrenchSelectMenuContainer-d0-0-2-693 > span > div > [role="listbox"] { max-width: none; margin-top: 1px; } .wrenchSelectMenu-d1-0-2-694 { width: 100%; cursor: pointer; height: 40px; margin: 0; display: flex; padding: 0 48px 0 16px; font-size: 16px; box-sizing: border-box; list-style: none; align-items: center; } .wrenchSelectMenuSelectedItem-d2-0-2-695 { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } .wrenchSelectMenuSelectedItem-d2-0-2-695 > svg { margin-right: 8px; } .wrenchSelectMenuNonSelectedItemLeft-d3-0-2-696 { width: 16px; height: 16px; } .wrenchSelectMenuAffordance-d4-0-2-697 { top: 50%; right: 16px; width: 1em; height: 1em; position: absolute; transform: translateY(-0.75em); pointer-events: none; } .wrenchSelectMenuAffordance-d4-0-2-697 > svg { fill: #333E48; } .wrenchSelectMenuAddOn-d5-0-2-698 { top: 50%; left: 16px; margin: 0; padding: 0; position: absolute; transform: translateY(-0.75em); box-sizing: border-box; list-style: none; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; padding-right: 12px; pointer-events: none; } .smHelp-addonClassName-0-2-327 { } .smHelp-list-0-2-328 { } .smHelp-listStyles-0-2-329 { } .smHelp-listMdMediaQuery-0-2-330 { margin-top: 24px; margin-bottom: 24px; } .smHelp-listTypography-0-2-331 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-listTypography-0-2-331 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-listTypography-0-2-331 { font-size: 18px; font-weight: 400; line-height: 32px; letter-spacing: normal; }} .smHelp-listWrapper-0-2-332 { } .smHelp-addonClassName-d0-0-2-333 { } .smHelp-list-d1-0-2-334 { val: stepCounter 1; text-align: unset; } .smHelp-list-d1-0-2-334 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d1-0-2-334 li { margin-bottom: 12px; } .smHelp-list-d1-0-2-334 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d1-0-2-334 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d1-0-2-334 ol, .smHelp-list-d1-0-2-334 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d1-0-2-334 li:last-of-type { margin-bottom: 0; } .smHelp-list-d1-0-2-334 a:hover { text-decoration: underline; } .smHelp-listStyles-d2-0-2-335 { color: #1E2124; } .smHelp-listWrapper-d3-0-2-336 { } .smHelp-addonClassName-d4-0-2-549 { } .smHelp-list-d5-0-2-550 { val: stepCounter 1; text-align: unset; } .smHelp-list-d5-0-2-550 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-list-d5-0-2-550 li { margin-bottom: 12px; } .smHelp-list-d5-0-2-550 li::before { text-align: right; padding-right: 16px; } .smHelp-list-d5-0-2-550 > :first-child { counter-set: stepCounter 0; } .smHelp-list-d5-0-2-550 ol, .smHelp-list-d5-0-2-550 ul { margin: 0; counter-set: stepCounter 0; } .smHelp-list-d5-0-2-550 li:last-of-type { margin-bottom: 0; } .smHelp-list-d5-0-2-550 a:hover { text-decoration: underline; } .smHelp-listStyles-d6-0-2-551 { color: #1E2124; } .smHelp-listWrapper-d7-0-2-552 { } .smHelp-containerClass-0-2-247 { margin: 32px 0; overflow: scroll hidden; } .smHelp-containerClass-0-2-247 table { width: 100%; box-shadow: 0 12px 24px 0 rgba(51, 62, 72, .1); border-collapse: collapse; } .smHelp-containerClass-0-2-247 td { border: 0; padding: 12px 24px; } .smHelp-containerClass-0-2-247 a { color: #007FAA; text-decoration: none; text-decoration-color: #007FAA; } .smHelp-containerClass-0-2-247 tr:nth-child(odd) { background-color: #F7F7F7; } .smHelp-containerClass-0-2-247 a:hover { text-decoration: underline; } .smHelp-containerTableHeader-0-2-248 { } .smHelp-firstChildPadLeft-0-2-249 { } .smHelp-firstChildPadLeft-0-2-249 td:first-child { padding-left: 24px; }@media only screen and (min-width: 992px) { .smHelp-firstChildPadLeft-0-2-249 td:first-child { padding-left: 32px; }} .smHelp-tableFixedLayout-0-2-250 { } .smHelp-tableFixedLayout-0-2-250 table { table-layout: fixed; } .smHelp-tableFixedLayout-0-2-250 td { width: 215px; overflow-wrap: break-word; } .smHelp-tableUnfixedLayout-0-2-251 { } .smHelp-tableUnfixedLayout-0-2-251 table { table-layout: auto; } .smHelp-tableUnfixedLayout-0-2-251 td { width: auto; overflow-wrap: visible; } .smHelp-tableTypography-0-2-252 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }@media only screen and (min-width: 768px) { .smHelp-tableTypography-0-2-252 { font-size: 16px; font-weight: 400; line-height: 28px; letter-spacing: normal; }}@media only screen and (min-width: 992px) { .smHelp-tableTypography-0-2-252 { font-size: 18px; font-weight: 400; line-height: 32px; letter-spacing: normal; }} .smHelp-containerTableHeader-d1-0-2-253 { } .smHelp-containerTableHeader-d1-0-2-253 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #ADCFEB; } .smHelp-containerTableHeader-d2-0-2-396 { } .smHelp-containerTableHeader-d2-0-2-396 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #ADCFEB; } .smHelp-containerTableHeader-d3-0-2-521 { } .smHelp-containerTableHeader-d3-0-2-521 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #FFFFFF; } .smHelp-containerTableHeader-d4-0-2-557 { } .smHelp-containerTableHeader-d4-0-2-557 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #ADCFEB; } .smHelp-containerTableHeader-d5-0-2-567 { } .smHelp-containerTableHeader-d5-0-2-567 tr:first-child { color: #1E2124; font-weight: 700; white-space: nowrap; background-color: #ADCFEB; } .smHelp-sitewideBanner-0-2-103 a { text-decoration: underline; } .wrenchInputGroup-0-2-88 { } .wrenchInputGroup-d0-0-2-89 { width: 100%; border: 1px solid #D0D2D3; display: inline-flex; background: #FFFFFF; align-items: center; border-color: #D0D2D3; border-radius: 4px; justify-content: space-between; } .wrenchInputGroup-d0-0-2-89:hover { box-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.14); transition: border-color 100ms box-shadow 100ms; border-color: #6B787F; } .wrenchInputGroup-d0-0-2-89 > input, .wrenchInputGroup-d0-0-2-89 > textarea { color: #333E48; width: 100%; border: none; flex-grow: 1; } .wrenchInputGroup-d0-0-2-89:empty { clip: rect(1px, 1px, 1px, 1px); width: 1px; border: 0; height: 1px; margin: -1px; padding: 0; overflow: hidden; position: absolute; } .wrenchInputGroup-d0-0-2-89 > input:hover, .wrenchInputGroup-d0-0-2-89 > textarea:hover { box-shadow: none; } .wrenchInputGroupAddon-0-2-90 { } .wrenchInputGroupAddon-d0-0-2-91 { display: flex; font-size: 16px; align-self: center; margin-top: 0; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; white-space: nowrap; margin-bottom: 0; -webkit-font-smoothing: antialiased; } .wrenchInputGroupAddon-d0-0-2-91 > svg { margin-top: 0; margin-bottom: 0; } .wrenchInputGroupAddon-d0-0-2-91:first-child { padding-left: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child { padding-right: 4px; } .wrenchInputGroupAddon-d0-0-2-91:last-child > svg { margin-right: 8px; fill: #333E48; color: #333E48; } .wrenchInputGroupAddon-d0-0-2-91:first-child > svg { margin-left: 8px; fill: #333E48; color: #333E48; } .smHelp-accordionContainer-0-2-284 > ul { padding: 0; }@media print { .smHelp-accordionContainer-0-2-284 [class^="wrenchListAffordance"] { display: none; } .smHelp-accordionContainer-0-2-284 [class^="wrenchPane"] { clip: inherit; width: inherit; height: inherit; margin: inherit; overflow: inherit; position: inherit; white-space: inherit; } .smHelp-accordionContainer-0-2-284 > ul > li { border: 0 !important; } .smHelp-accordionContainer-0-2-284 > ul > li:last-child { margin-bottom: 192px; }} .smHelp-accordionContainer-0-2-284 > ul > li:first-child { border-bottom: 1px solid #D1D3D4; } .smHelp-legalCenter-0-2-285 [class^="wrenchPaneBody"] p:not(:last-child) { margin-bottom: 32px; }@media print { .smHelp-whitelabel-0-2-286 > ul li { border: 0 !important; }} .smHelp-breadcrumbs-0-2-122 { max-width: 1336px; margin-left: auto; margin-right: auto; padding-left: auto; margin-bottom: auto; } .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: none; }@media only screen and (min-width: 576px) { .smHelp-breadcrumbs-0-2-122 > div:not(:last-of-type) { display: flex; }} .smHelp-lastLinkText-0-2-123 { display: none; overflow: hidden; max-width: 40ch; white-space: nowrap; text-overflow: ellipsis; }@media only screen and (min-width: 576px) { .smHelp-lastLinkText-0-2-123 { display: block; }}@media only screen and (min-width: 1200px) { .smHelp-lastLinkText-0-2-123 { max-width: 100%; }} .smHelp-linksText-0-2-124 { white-space: nowrap; } .smHelp-showOnMobile-0-2-125 { display: inline; }@media only screen and (min-width: 576px) { .smHelp-showOnMobile-0-2-125 { display: none; }} .smHelp-showOnTabletsAndDesktops-0-2-126 { display: none; }@media only screen and (min-width: 576px) { .smHelp-showOnTabletsAndDesktops-0-2-126 { display: inline; }} .smHelp-chapterNavList-0-2-115 { display: block; padding: 16px; background: transparent; } .smHelp-chapterNavListMobile-0-2-116 { padding: 0; } .smHelp-chapterNavListItem-0-2-117 { color: #73747A; padding: 8px 0 8px 12px; list-style: none; border-left: solid 2px #D1D3D4; } .smHelp-chapterNavListItem-0-2-117:hover { color: #1E2124; text-decoration: underline; border-left-color: #00BF6F; } .smHelp-chapterNavListItemActive-0-2-118 { color: #1E2124; font-weight: 450; border-left-color: #00BF6F; } .smHelp-chapterNavTitle-0-2-119 { font-weight: 500; } .smHelp-chapterNav-0-2-109 { top: 192px; width: 192px; display: none; position: fixed; transition: 0.1s all ease-in-out; }@media only screen and (min-width: 576px) { .smHelp-chapterNav-0-2-109 { top: 160px; display: block; position: fixed; }}@media only screen and (min-width: 992px) { .smHelp-chapterNav-0-2-109 { top: 120px; display: block; position: fixed; }} .smHelp-chapterNavHidden-0-2-110 { opacity: 0; visibility: hidden; } .smHelp-chapterNavMobile-0-2-196 { display: block; }@media only screen and (min-width: 576px) { .smHelp-chapterNavMobile-0-2-196 { display: none; }} .smHelp-globeClass-0-2-683 { fill: #FFFFFF; display: inline-block; font-size: 14px; vertical-align: middle; } .smHelp-languagePicker-0-2-684 { margin-top: 32px; } .smHelp-languagePicker-0-2-684 > div { color: #FFFFFF; border: none; background-color: #1E2124; } .smHelp-languagePicker-0-2-684 div > svg { fill: #FFFFFF; font-size: 14px; } .smHelp-languagePicker-0-2-684 div, .smHelp-languagePicker-0-2-684 span { font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; } .smHelp-languagePicker-0-2-684 [role=listbox] { color: #73747A; min-width: 100%; background-color: #FFFFFF; } .smHelp-languagePicker-0-2-684 [role=listbox] li>div:hover { color: #73747A; background: none; text-decoration: underline; background-color: #F7F7F7; } .smHelp-getFeedbackWidget-0-2-649 { margin-top: 24px; } .smHelp-relatedArticlesBorder-0-2-650 { width: 77px; 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class="smHelp-articleWrapper-0-2-7"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d17-0-2-105"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d23-0-2-106 smHelp-addFlex-0-2-36 smHelp-addFlex-d1-0-2-104"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d18-0-2-108 smHelp-addFlex-0-2-42 smHelp-addFlex-d3-0-2-107"><div class="smHelp-chapterNav-0-2-109"><div class="wrenchBox-0-2-53 wrenchBox-d4-0-2-112 wrenchSpacing-0-2-51 wrenchSpacing-d4-0-2-111"><div class="wrenchTypography-0-2-113 wrenchTypography-d0-0-2-114">In this article</div></div><ul class="smHelp-chapterNavList-0-2-115"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#overview">Overview</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#create-survey">Creating an NPS Survey</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#send-survey">Sending Your NPS Survey</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#analyze-results">Analyzing Your NPS Results</a></li></ul></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d24-0-2-121 smHelp-addFlex-0-2-42 smHelp-addFlex-d4-0-2-120"><div class="smHelp-mainArticleContainer-0-2-8"><div class="smHelp-articleBreadcrumb-0-2-6"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d4-0-2-127 smHelp-breadcrumbs-0-2-122"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d5-0-2-128 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d5-0-2-130 wrenchSpacing-0-2-51 wrenchSpacing-d5-0-2-129"><svg class="wrenchIcons-0-2-65 wrenchIcons-d2-0-2-131" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d0-0-2-136 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wrenchSpacing-d9-0-2-150"><svg class="wrenchIcons-0-2-65 wrenchIcons-d6-0-2-152" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d6-0-2-154 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d2-0-2-153" href="/en/surveymonkey/create/" target="_self">Ranking & Rating Questions</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d10-0-2-156 wrenchSpacing-0-2-51 wrenchSpacing-d10-0-2-155"><svg class="wrenchIcons-0-2-65 wrenchIcons-d7-0-2-157" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d8-0-2-158 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d11-0-2-160 wrenchSpacing-0-2-51 wrenchSpacing-d11-0-2-159"><svg class="wrenchIcons-0-2-65 wrenchIcons-d8-0-2-161" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d9-0-2-163 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d3-0-2-162" href="/en/surveymonkey/create/" target="_self">Survey Use Cases & Templates</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d12-0-2-165 wrenchSpacing-0-2-51 wrenchSpacing-d12-0-2-164"><svg class="wrenchIcons-0-2-65 wrenchIcons-d9-0-2-166" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><p class="smHelp-background-0-2-167 smHelp-background-d0-0-2-170 smHelp-dropCap-0-2-168 smHelp-dropCap-d3-0-2-171 smHelp-paragraph-0-2-169 smHelp-paragraph-d4-0-2-172 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d0-0-2-174 smHelp-lastLinkText-0-2-123">Net Promoter® Score (NPS)</p></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d29-0-2-181" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d35-0-2-182 smHelp-addFlex-0-2-36 smHelp-addFlex-d2-0-2-180"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d30-0-2-184 smHelp-addFlex-0-2-42 smHelp-addFlex-d5-0-2-183"><div 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1.38795 2.306.39747.0984.79324.0737 1.166-.0737.17424.3975.37105.7932.61899 1.14l1.58647-1.0659-.0247-.0247c-.44689-.619-.69483-1.3632-.71954-2.1071-.04942-.8673.17424-1.736.71954-2.23183 1.14001-.96748 2.37975-.52059 3.17295.39743h.1985c.7685-.94273 2.0087-1.3632 3.173-.39743.5452.49583.7685 1.36323.7195 2.23183-.0247.7686-.2727 1.4881-.7195 2.1071l-.0248.0247 1.5865 1.0659c.248-.3463.4469-.7438.619-1.14.9675.371 2.0828-.0984 2.4555-1.0659.3728-.9675-.0984-2.0828-1.0658-2.4555-.2233-.1231-.4712-.1743-.6949-.1743l.0052.0017zm-12.34925 2.4803c-.29736-.0247-.5453-.2727-.52059-.5947.02471-.2974.24794-.5206.52059-.5453.12311 0 .22323.0247.32206.0984 0 .2973.02471.5947.04942.8933-.09841.0984-.22323.1496-.37106.1496v-.0017zm12.37395 0c-.1495 0-.2726-.0494-.371-.1496.0247-.2973.0494-.5947.0494-.8933.2479-.1742.5947-.0984.7685.1495.0737.0984.0984.1986.0984.3221.0247.3221-.2479.57-.5453.57z" fill="#FFFFFF" fill-rule="evenodd"></path></svg></div>SurveyMonkey</div></h5></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d41-0-2-192" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d47-0-2-193 smHelp-addFlex-0-2-36 smHelp-addFlex-d3-0-2-191"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d36-0-2-195 smHelp-addFlex-0-2-42 smHelp-addFlex-d6-0-2-194"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d2-0-2-189 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d3-0-2-190 smHelp-articleTitle-0-2-4" id=""><h1>Net Promoter® Score (NPS)</h1></div></div></div></div><div class="smHelp-chapterNavMobile-0-2-196"><ul class="smHelp-chapterNavListMobile-0-2-116"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#overview">Overview</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#create-survey">Creating an NPS Survey</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#send-survey">Sending Your NPS Survey</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#analyze-results">Analyzing Your NPS Results</a></li></ul></div><div data-swiftype-index="true" data-swiftype-name="body" data-swiftype-type="text"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d53-0-2-202"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d59-0-2-203 smHelp-addFlex-0-2-36 smHelp-addFlex-d4-0-2-201"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d42-0-2-205 smHelp-addFlex-0-2-42 smHelp-addFlex-d7-0-2-204"><p class="smHelp-background-0-2-167 smHelp-background-d5-0-2-197 smHelp-dropCap-0-2-168 smHelp-dropCap-d8-0-2-198 smHelp-paragraph-0-2-169 smHelp-paragraph-d9-0-2-199 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d3-0-2-200 ">The Net Promoter Score (NPS) question lets you measure customer loyalty. Your score represents the net percentage of your customers who are promoters of your company or brand.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d65-0-2-209" id="overview"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d71-0-2-210 smHelp-addFlex-0-2-36 smHelp-addFlex-d5-0-2-208"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d48-0-2-212 smHelp-addFlex-0-2-42 smHelp-addFlex-d8-0-2-211"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d6-0-2-206 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d7-0-2-207 " id="overview"><h2>Overview</h2></div></div></div></div><div class="smHelp-wistiaWrapper-0-2-213 smHelp-wistiaWrapper-d0-0-2-214" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d77-0-2-216"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d83-0-2-217 smHelp-addFlex-0-2-36 smHelp-addFlex-d6-0-2-215"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d54-0-2-219 smHelp-addFlex-0-2-42 smHelp-addFlex-d9-0-2-218"><div class="rc-video"><div class=" rc-video"><div class="wistia_embed wistia_async_fjfpa5igd5"></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d89-0-2-225"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d95-0-2-226 smHelp-addFlex-0-2-36 smHelp-addFlex-d7-0-2-224"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d60-0-2-228 smHelp-addFlex-0-2-42 smHelp-addFlex-d10-0-2-227"><p class="smHelp-background-0-2-167 smHelp-background-d10-0-2-220 smHelp-dropCap-0-2-168 smHelp-dropCap-d13-0-2-221 smHelp-paragraph-0-2-169 smHelp-paragraph-d14-0-2-222 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d6-0-2-223 ">The NPS methodology is based on the following question:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d101-0-2-234"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d107-0-2-235 smHelp-addFlex-0-2-36 smHelp-addFlex-d8-0-2-233"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d66-0-2-237 smHelp-addFlex-0-2-42 smHelp-addFlex-d11-0-2-236"><p class="smHelp-background-0-2-167 smHelp-background-d15-0-2-229 smHelp-dropCap-0-2-168 smHelp-dropCap-d18-0-2-230 smHelp-paragraph-0-2-169 smHelp-paragraph-d19-0-2-231 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d9-0-2-232 "><strong>How likely is it that you would recommend this company to a friend or colleague?<br/></strong>(Not at all likely) 0 1 2 3 4 5 6 7 8 9 10 (Extremely likely)</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d113-0-2-243"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d119-0-2-244 smHelp-addFlex-0-2-36 smHelp-addFlex-d9-0-2-242"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d72-0-2-246 smHelp-addFlex-0-2-42 smHelp-addFlex-d12-0-2-245"><p class="smHelp-background-0-2-167 smHelp-background-d20-0-2-238 smHelp-dropCap-0-2-168 smHelp-dropCap-d23-0-2-239 smHelp-paragraph-0-2-169 smHelp-paragraph-d24-0-2-240 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d12-0-2-241 ">Based on the respondent’s answer, they’ll fall into one of three groups:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d125-0-2-255"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d131-0-2-256 smHelp-addFlex-0-2-36 smHelp-addFlex-d10-0-2-254"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d78-0-2-258 smHelp-addFlex-0-2-42 smHelp-addFlex-d13-0-2-257"><div class="smHelp-containerClass-0-2-247 smHelp-containerTableHeader-0-2-248 smHelp-containerTableHeader-d1-0-2-253 smHelp-tableUnfixedLayout-0-2-251 smHelp-firstChildPadLeft-0-2-249 smHelp-tableTypography-0-2-252"><figure class="wp-block-table"><table><tbody><tr><td><div>Group</div></td><td><div>Score</div></td><td><div>Description</div></td></tr><tr><td>Promoters</td><td>9–10</td><td>Loyal enthusiasts who will stay with your company and urge their friends and colleagues to do the same.</td></tr><tr><td>Passives</td><td>7–8</td><td>Satisfied but unenthusiastic customers who can be easily wooed by the competition.</td></tr><tr><td>Detractors</td><td>0–6</td><td>Unhappy customers who have the potential to damage your brand.</td></tr></tbody></table></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d137-0-2-264"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d143-0-2-265 smHelp-addFlex-0-2-36 smHelp-addFlex-d11-0-2-263"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d84-0-2-267 smHelp-addFlex-0-2-42 smHelp-addFlex-d14-0-2-266"><p class="smHelp-background-0-2-167 smHelp-background-d25-0-2-259 smHelp-dropCap-0-2-168 smHelp-dropCap-d28-0-2-260 smHelp-paragraph-0-2-169 smHelp-paragraph-d29-0-2-261 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d15-0-2-262 ">To calculate your score, we subtract the percentage of Detractors from the percentage of Promoters. A positive score indicates that your promoters outweigh your detractors.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d149-0-2-271" id="create-survey"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d155-0-2-272 smHelp-addFlex-0-2-36 smHelp-addFlex-d12-0-2-270"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d90-0-2-274 smHelp-addFlex-0-2-42 smHelp-addFlex-d15-0-2-273"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d10-0-2-268 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d11-0-2-269 " id="create-survey"><h2>Creating an NPS Survey</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d161-0-2-280"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d167-0-2-281 smHelp-addFlex-0-2-36 smHelp-addFlex-d13-0-2-279"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d96-0-2-283 smHelp-addFlex-0-2-42 smHelp-addFlex-d16-0-2-282"><p class="smHelp-background-0-2-167 smHelp-background-d30-0-2-275 smHelp-dropCap-0-2-168 smHelp-dropCap-d33-0-2-276 smHelp-paragraph-0-2-169 smHelp-paragraph-d34-0-2-277 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d18-0-2-278 ">When you use our pre-built NPS template or question type, we automatically calculate your score. Simply add an NPS question into your survey or choose from several survey templates that include the NPS question.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d173-0-2-288"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d179-0-2-289 smHelp-addFlex-0-2-36 smHelp-addFlex-d14-0-2-287"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d102-0-2-291 smHelp-addFlex-0-2-42 smHelp-addFlex-d17-0-2-290"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-292 wrenchButton-d0-0-2-295 wrenchButton--text wrenchButton--secondary" type="button">Expand | Collapse</button><div class="smHelp-accordionContainer-0-2-284 "><ul class="wrenchList-0-2-298 wrenchList-d0-0-2-299"><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d0-0-2-307" id="" aria-controls="wrench-accPane-270794-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d4-0-2-311"><div class="wrenchBox-0-2-53 wrenchBox-d15-0-2-314 wrenchSpacing-0-2-51 wrenchSpacing-d15-0-2-313"><div class="wrenchBox-0-2-53 wrenchBox-d16-0-2-316 wrenchSpacing-0-2-51 wrenchSpacing-d16-0-2-315"><strong class="wrenchTypography-0-2-113 wrenchTypography-d1-0-2-317">Adding and Editing NPS Questions</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d3-0-2-310"><svg class="wrenchIcons-0-2-65 wrenchIcons-d10-0-2-318" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d0-0-2-321" role="region" id="wrench-accPane-270794-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d1-0-2-322"><p class="smHelp-background-0-2-167 smHelp-background-d35-0-2-323 smHelp-dropCap-0-2-168 smHelp-dropCap-d38-0-2-324 smHelp-paragraph-0-2-169 smHelp-paragraph-d39-0-2-325 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d21-0-2-326 ">To add or edit an NPS question:</p><div class="smHelp-listStyles-0-2-329 smHelp-listStyles-d2-0-2-335 smHelp-listWrapper-0-2-332 smHelp-listWrapper-d3-0-2-336 smHelp-list-0-2-328 smHelp-list-d1-0-2-334 smHelp-listMdMediaQuery-0-2-330 smHelp-listTypography-0-2-331 smHelp-addonClassName-0-2-327 smHelp-addonClassName-d0-0-2-333"><ol start="1"><li>Go to the <strong>Design Survey</strong> section of the survey.</li><li>From the Build menu, click <strong>Net Promoter ® Score</strong>.</li><li>Hover over the question and click <strong>Edit</strong>.</li><li>Click the drop-down menu labeled <strong>this company</strong> and choose from the options or enter a custom company, brand, product, or service. You can't edit other aspects of the question or answer text, since this would affect the NPS methodology and potentially disqualify the question from <a href="/en/surveymonkey/create/available-benchmarks/">benchmarks</a>.</li><li>Click <strong>Save</strong>.</li></ol></div><p class="smHelp-background-0-2-167 smHelp-background-d40-0-2-337 smHelp-dropCap-0-2-168 smHelp-dropCap-d43-0-2-338 smHelp-paragraph-0-2-169 smHelp-paragraph-d44-0-2-339 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d24-0-2-340 "><br/><strong>Skip Logic</strong><br/>You can apply <a href="/en/surveymonkey/create/question-skip-logic/">Question Skip Logic</a> under the <strong>Logic</strong> tab when you edit an NPS question. We automatically group the answer choices into Detractors, Passives, and Promoters so you can direct respondents to follow-up questions accordingly.</p><div class="smHelp-mdsBanner-0-2-341 "><div class="wrenchSlide-0-2-353 smHelp-wrenchSlide-d0-0-2-363"><div class="wrenchBanner-0-2-345 wrenchBanner-d0-0-2-349" role="status" tabindex="0" aria-describedby="banner270795"><div class="wrenchBannerIcon-0-2-348 wrenchBannerIcon-d3-0-2-352"><svg class="wrenchIcons-0-2-65 wrenchIcons-d11-0-2-373" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-346 wrenchBannerBody-d1-0-2-350" id="banner270795"><p class="smHelp-background-0-2-167 smHelp-background-d45-0-2-374 smHelp-dropCap-0-2-168 smHelp-dropCap-d48-0-2-375 smHelp-paragraph-0-2-169 smHelp-paragraph-d49-0-2-376 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d27-0-2-377 "><strong>TIP!</strong> If you use the Net Promoter ® Score Template, we add skip logic to the template for you.</p></div></div></div></div></div></div></li><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d6-0-2-378" id="" aria-controls="wrench-accPane-270794-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d10-0-2-382"><div class="wrenchBox-0-2-53 wrenchBox-d17-0-2-385 wrenchSpacing-0-2-51 wrenchSpacing-d17-0-2-384"><div class="wrenchBox-0-2-53 wrenchBox-d18-0-2-387 wrenchSpacing-0-2-51 wrenchSpacing-d18-0-2-386"><strong class="wrenchTypography-0-2-113 wrenchTypography-d2-0-2-388">Using NPS Templates</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d9-0-2-381"><svg class="wrenchIcons-0-2-65 wrenchIcons-d12-0-2-389" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d2-0-2-390" role="region" id="wrench-accPane-270794-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d3-0-2-391"><p class="smHelp-background-0-2-167 smHelp-background-d50-0-2-392 smHelp-dropCap-0-2-168 smHelp-dropCap-d53-0-2-393 smHelp-paragraph-0-2-169 smHelp-paragraph-d54-0-2-394 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d30-0-2-395 ">To use or preview a template, <a href="/en/surveymonkey/create/creating-a-survey/">create a survey</a> in your account and choose to start with a template. Below are some of our most popular templates that include the NPS question.</p><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d185-0-2-398"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d191-0-2-399 smHelp-addFlex-0-2-36 smHelp-addFlex-d15-0-2-397"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d108-0-2-401 smHelp-addFlex-0-2-42 smHelp-addFlex-d18-0-2-400"><div class="smHelp-containerClass-0-2-247 smHelp-containerTableHeader-0-2-248 smHelp-containerTableHeader-d2-0-2-396 smHelp-tableUnfixedLayout-0-2-251 smHelp-firstChildPadLeft-0-2-249 smHelp-tableTypography-0-2-252"><figure class="wp-block-table"><table><tbody><tr><td>Category</td><td>Templates</td></tr><tr><td>Customer Feedback</td><td>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/net-promoter-score-survey-template/">Net Promoter® Score Template</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/customer-satisfaction-survey-template/">Customer Satisfaction Template</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/customer-service-survey-template/">Customer Service Template</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/software-evaluation-survey-template/">Software and App Customer Feedback with NPS®</a></td></tr><tr><td>Human Resources</td><td>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/team-performance-survey-template/">Employee Performance Template</a></td></tr><tr><td>Events</td><td>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/general-event-feedback-survey-template/">General Event Feedback</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/professional-event-feedback-survey-template/">Professional Event Feedback</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/entertainment-event-feedback-survey-template/">Entertainment Event Feedback</a></td></tr><tr><td>Education</td><td>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/university-instructor-evaluation-survey-template/">University Instructor Evaluation Template</a><br/>• <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/templates/university-faculty-satisfaction-survey-template/">University Faculty Satisfaction Template</a></td></tr></tbody></table></figure></div></div></div></div><p class="smHelp-background-0-2-167 smHelp-background-d55-0-2-402 smHelp-dropCap-0-2-168 smHelp-dropCap-d58-0-2-403 smHelp-paragraph-0-2-169 smHelp-paragraph-d59-0-2-404 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d33-0-2-405 "><strong>Net Promoter Score Template</strong><br/>The Net Promoter Score Template begins with the NPS question and features built-in logic that directs your customers to an open-ended follow-up question based on their response. You can view the Question Skip Logic applied to the NPS question by hovering over the question in the Design Survey section and clicking the <strong>Logic</strong> button.</p><p class="smHelp-background-0-2-167 smHelp-background-d60-0-2-406 smHelp-dropCap-0-2-168 smHelp-dropCap-d63-0-2-407 smHelp-paragraph-0-2-169 smHelp-paragraph-d64-0-2-408 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d36-0-2-409 ">The last page of the template includes a series of demographic questions, giving you further insight into who comprises your customer base.</p></div></div></li></ul></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-342 smHelp-mdsBannerWrapper-d1-0-2-410"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d197-0-2-412"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d203-0-2-413 smHelp-addFlex-0-2-36 smHelp-addFlex-d16-0-2-411"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d114-0-2-415 smHelp-addFlex-0-2-42 smHelp-addFlex-d19-0-2-414"><div class="smHelp-mdsBanner-0-2-341 "><div class="wrenchSlide-0-2-353 smHelp-wrenchSlide-d10-0-2-420"><div class="wrenchBanner-0-2-345 wrenchBanner-d4-0-2-416" role="status" tabindex="0" aria-describedby="banner270796"><div class="wrenchBannerIcon-0-2-348 wrenchBannerIcon-d7-0-2-419"><svg class="wrenchIcons-0-2-65 wrenchIcons-d13-0-2-430" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-346 wrenchBannerBody-d5-0-2-417" id="banner270796"><p class="smHelp-background-0-2-167 smHelp-background-d65-0-2-431 smHelp-dropCap-0-2-168 smHelp-dropCap-d68-0-2-432 smHelp-paragraph-0-2-169 smHelp-paragraph-d69-0-2-433 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d39-0-2-434 "> <strong>Start from a template!</strong> Many of our expert survey templates include the NPS question. <a rel="noreferrer noopener" target="_blank" href="https://www.surveymonkey.com/mp/survey-templates/">Browse templates »</a> </p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d209-0-2-438" id="send-survey"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d215-0-2-439 smHelp-addFlex-0-2-36 smHelp-addFlex-d17-0-2-437"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d120-0-2-441 smHelp-addFlex-0-2-42 smHelp-addFlex-d20-0-2-440"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d14-0-2-435 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d15-0-2-436 " id="send-survey"><h2>Sending Your NPS Survey</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d221-0-2-447"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d227-0-2-448 smHelp-addFlex-0-2-36 smHelp-addFlex-d18-0-2-446"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d126-0-2-450 smHelp-addFlex-0-2-42 smHelp-addFlex-d21-0-2-449"><p class="smHelp-background-0-2-167 smHelp-background-d70-0-2-442 smHelp-dropCap-0-2-168 smHelp-dropCap-d73-0-2-443 smHelp-paragraph-0-2-169 smHelp-paragraph-d74-0-2-444 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d42-0-2-445 ">If you send your survey via <a rel="noopener" href="/en/surveymonkey/send/email-invitation-collector/" target="_self">Email Invitation</a>, you can <a rel="noopener" href="/en/surveymonkey/send/composing-email-invitations/" target="_self">embed the NPS question</a> in your email so customers can respond to your survey with just one click in their email.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d233-0-2-456"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d239-0-2-457 smHelp-addFlex-0-2-36 smHelp-addFlex-d19-0-2-455"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d132-0-2-459 smHelp-addFlex-0-2-42 smHelp-addFlex-d22-0-2-458"><p class="smHelp-background-0-2-167 smHelp-background-d75-0-2-451 smHelp-dropCap-0-2-168 smHelp-dropCap-d78-0-2-452 smHelp-paragraph-0-2-169 smHelp-paragraph-d79-0-2-453 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d45-0-2-454 ">You can also send an NPS survey using any of our <a rel="noopener" href="/en/surveymonkey/send/sending-your-survey/" target="_self">collector types</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d245-0-2-463" id="analyze-results"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d251-0-2-464 smHelp-addFlex-0-2-36 smHelp-addFlex-d20-0-2-462"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d138-0-2-466 smHelp-addFlex-0-2-42 smHelp-addFlex-d23-0-2-465"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d18-0-2-460 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d19-0-2-461 " id="analyze-results"><h2>Analyzing Your NPS Results</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d257-0-2-472"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d263-0-2-473 smHelp-addFlex-0-2-36 smHelp-addFlex-d21-0-2-471"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d144-0-2-475 smHelp-addFlex-0-2-42 smHelp-addFlex-d24-0-2-474"><p class="smHelp-background-0-2-167 smHelp-background-d80-0-2-467 smHelp-dropCap-0-2-168 smHelp-dropCap-d83-0-2-468 smHelp-paragraph-0-2-169 smHelp-paragraph-d84-0-2-469 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d48-0-2-470 ">We automatically calculate your NPS in the Analyze Results section of your survey. Your NPS can range from -100 (all Detractors) to 100 (all Promoters). Any positive number score means that the percentage of customers who are Promoters outweighs the percentage of your customers who are Detractors.<br/><br/>By default, your score will be expressed in an easy-to-use Gauge Chart. Below the chart in the data table, you can see the exact number of Detractors, Passives, and Promoters.</p></div></div></div><div class="smHelp-container-0-2-476 smHelp-container-d0-0-2-480" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d269-0-2-483"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d275-0-2-484 smHelp-addFlex-0-2-36 smHelp-addFlex-d22-0-2-482"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d150-0-2-486 smHelp-addFlex-0-2-42 smHelp-addFlex-d25-0-2-485"><figure class="smHelp-image-0-2-487 smHelp-image-d0-0-2-488 smHelp-blockImage-0-2-479 smHelp-blockImage-d2-0-2-481 "><img alt="net-promoter-score-gauge-chart" class="smHelp-img-0-2-489 smHelp-img-d0-0-2-492 smHelp-imgMaxSize-0-2-490 smHelp-imgMaxSize-d1-0-2-493 smHelp-imgMultiSize-0-2-491" decoding="async" loading="lazy" srcSet="https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart-150x150.png 150w, https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart.png 184w"/></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d281-0-2-495"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d287-0-2-496 smHelp-addFlex-0-2-36 smHelp-addFlex-d23-0-2-494"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d156-0-2-498 smHelp-addFlex-0-2-42 smHelp-addFlex-d26-0-2-497"><button data-testid="Expand | Collapse" class="wrenchButton-0-2-292 wrenchButton-d3-0-2-499 wrenchButton--text wrenchButton--secondary" type="button">Expand | Collapse</button><div class="smHelp-accordionContainer-0-2-284 "><ul class="wrenchList-0-2-298 wrenchList-d1-0-2-502"><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d12-0-2-503" id="" aria-controls="wrench-accPane-270798-0" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d16-0-2-507"><div class="wrenchBox-0-2-53 wrenchBox-d19-0-2-510 wrenchSpacing-0-2-51 wrenchSpacing-d19-0-2-509"><div class="wrenchBox-0-2-53 wrenchBox-d20-0-2-512 wrenchSpacing-0-2-51 wrenchSpacing-d20-0-2-511"><strong class="wrenchTypography-0-2-113 wrenchTypography-d3-0-2-513">Calculating NPS</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d15-0-2-506"><svg class="wrenchIcons-0-2-65 wrenchIcons-d14-0-2-514" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d4-0-2-515" role="region" id="wrench-accPane-270798-0" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d5-0-2-516"><p class="smHelp-background-0-2-167 smHelp-background-d85-0-2-517 smHelp-dropCap-0-2-168 smHelp-dropCap-d88-0-2-518 smHelp-paragraph-0-2-169 smHelp-paragraph-d89-0-2-519 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d51-0-2-520 ">To calculate your NPS, we use the following equation:</p><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d293-0-2-523"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d299-0-2-524 smHelp-addFlex-0-2-36 smHelp-addFlex-d24-0-2-522"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d162-0-2-526 smHelp-addFlex-0-2-42 smHelp-addFlex-d27-0-2-525"><div class="smHelp-containerClass-0-2-247 smHelp-containerTableHeader-0-2-248 smHelp-containerTableHeader-d3-0-2-521 smHelp-tableUnfixedLayout-0-2-251 smHelp-firstChildPadLeft-0-2-249 smHelp-tableTypography-0-2-252"><figure class="wp-block-table"><figure class="wp-block-table alignfull"><table><tbody><tr><td class="has-text-align-center" data-align="center">(% of customers who are Promoters) - (% of customers who are Detractors) = <br/><strong>Net Promoter Score</strong></td></tr></tbody></table></figure></figure></div></div></div></div><p class="smHelp-background-0-2-167 smHelp-background-d90-0-2-527 smHelp-dropCap-0-2-168 smHelp-dropCap-d93-0-2-528 smHelp-paragraph-0-2-169 smHelp-paragraph-d94-0-2-529 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d54-0-2-530 ">Since an NPS must always be a whole number, we round the percentages of Detractors, Passives, and Promoters to the nearest whole number before calculating.</p></div></div></li><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d18-0-2-531" id="" aria-controls="wrench-accPane-270798-1" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d22-0-2-535"><div class="wrenchBox-0-2-53 wrenchBox-d21-0-2-538 wrenchSpacing-0-2-51 wrenchSpacing-d21-0-2-537"><div class="wrenchBox-0-2-53 wrenchBox-d22-0-2-540 wrenchSpacing-0-2-51 wrenchSpacing-d22-0-2-539"><strong class="wrenchTypography-0-2-113 wrenchTypography-d4-0-2-541">Customizing NPS Charts</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d21-0-2-534"><svg class="wrenchIcons-0-2-65 wrenchIcons-d15-0-2-542" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d6-0-2-543" role="region" id="wrench-accPane-270798-1" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d7-0-2-544"><p class="smHelp-background-0-2-167 smHelp-background-d95-0-2-545 smHelp-dropCap-0-2-168 smHelp-dropCap-d98-0-2-546 smHelp-paragraph-0-2-169 smHelp-paragraph-d99-0-2-547 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d57-0-2-548 ">To edit an NPS chart:</p><div class="smHelp-listStyles-0-2-329 smHelp-listStyles-d6-0-2-551 smHelp-listWrapper-0-2-332 smHelp-listWrapper-d7-0-2-552 smHelp-list-0-2-328 smHelp-list-d5-0-2-550 smHelp-listMdMediaQuery-0-2-330 smHelp-listTypography-0-2-331 smHelp-addonClassName-0-2-327 smHelp-addonClassName-d4-0-2-549"><ol start="1"><li>Go to the Analyse Results section of the survey</li><li>Click <strong>Customize</strong> in the upper-right corner of the NPS question.</li><li>In the <strong>Chart Type</strong> tab, choose from three Net Promoter Score chart types that display your score only. Or, you can use Distribution charts to display the breakdown of Detractors, Passives, and Promoters:</li><li>In the <strong>Display Options</strong> tab, click the Depth Menu to choose how you want the data displayed.</li></ol></div><p class="smHelp-background-0-2-167 smHelp-background-d100-0-2-553 smHelp-dropCap-0-2-168 smHelp-dropCap-d103-0-2-554 smHelp-paragraph-0-2-169 smHelp-paragraph-d104-0-2-555 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d60-0-2-556 "><strong>Chart Types</strong></p><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d305-0-2-559"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d311-0-2-560 smHelp-addFlex-0-2-36 smHelp-addFlex-d25-0-2-558"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d168-0-2-562 smHelp-addFlex-0-2-42 smHelp-addFlex-d28-0-2-561"><div class="smHelp-containerClass-0-2-247 smHelp-containerTableHeader-0-2-248 smHelp-containerTableHeader-d4-0-2-557 smHelp-tableUnfixedLayout-0-2-251 smHelp-firstChildPadLeft-0-2-249 smHelp-tableTypography-0-2-252"><figure class="wp-block-table"><figure class="wp-block-table alignfull"><table><tbody><tr><td><strong>Chart Type</strong></td><td><strong>Description</strong></td></tr><tr><td>Gauge Chart</td><td>The default chart that displays your NPS on a gauge ranging from -100 to 100.</td></tr><tr><td>Horizontal Bar</td><td>The x-axis ranges from -100 to 100 and your score is charted accordingly.</td></tr><tr><td>Vertical Bar</td><td>The y-axis ranges from -100 to 100 and your score is charted accordingly.</td></tr><tr><td>Horizontal or Vertical Bar</td><td>Detractors, Passives, and Promoters are each expressed as a separate bar.</td></tr><tr><td>Stacked Horizontal or Vertical Bar</td><td>Detractors, Passives, and Promoters are displayed on a single bar that represents 100% of your respondents.</td></tr></tbody></table></figure></figure></div></div></div></div><p class="smHelp-background-0-2-167 smHelp-background-d105-0-2-563 smHelp-dropCap-0-2-168 smHelp-dropCap-d108-0-2-564 smHelp-paragraph-0-2-169 smHelp-paragraph-d109-0-2-565 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d63-0-2-566 "><strong>Display Options</strong></p><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d317-0-2-569"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d323-0-2-570 smHelp-addFlex-0-2-36 smHelp-addFlex-d26-0-2-568"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d174-0-2-572 smHelp-addFlex-0-2-42 smHelp-addFlex-d29-0-2-571"><div class="smHelp-containerClass-0-2-247 smHelp-containerTableHeader-0-2-248 smHelp-containerTableHeader-d5-0-2-567 smHelp-tableUnfixedLayout-0-2-251 smHelp-firstChildPadLeft-0-2-249 smHelp-tableTypography-0-2-252"><figure class="wp-block-table"><table><tbody><tr><td><strong>Display Option</strong></td><td><strong>Description</strong></td></tr><tr><td>Score</td><td>Charts your overall NPS only.</td></tr><tr><td>Distribution</td><td>Charts the distribution of the three customer groups: Detractors, Passives, and Promoters.</td></tr><tr><td>Detailed Distribution</td><td>Charts the distribution of each answer choice on the NPS scale of 0-10.</td></tr></tbody></table></figure></div></div></div></div><p class="smHelp-background-0-2-167 smHelp-background-d110-0-2-573 smHelp-dropCap-0-2-168 smHelp-dropCap-d113-0-2-574 smHelp-paragraph-0-2-169 smHelp-paragraph-d114-0-2-575 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d66-0-2-576 ">Learn more: <a href="/en/surveymonkey/analyze/custom-charts/">Display Options</a><br/><br/><strong>Editing Restrictions</strong><br/>You cannot change the chart colors or labels. The colors and labels we use by default represent the three customer groups: Detractors, Passives, and Promoters.</p></div></div></li><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d24-0-2-577" id="" aria-controls="wrench-accPane-270798-2" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d28-0-2-581"><div class="wrenchBox-0-2-53 wrenchBox-d23-0-2-584 wrenchSpacing-0-2-51 wrenchSpacing-d23-0-2-583"><div class="wrenchBox-0-2-53 wrenchBox-d24-0-2-586 wrenchSpacing-0-2-51 wrenchSpacing-d24-0-2-585"><strong class="wrenchTypography-0-2-113 wrenchTypography-d5-0-2-587">Benchmarks</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d27-0-2-580"><svg class="wrenchIcons-0-2-65 wrenchIcons-d16-0-2-588" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d8-0-2-589" role="region" id="wrench-accPane-270798-2" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d9-0-2-590"><p class="smHelp-background-0-2-167 smHelp-background-d115-0-2-591 smHelp-dropCap-0-2-168 smHelp-dropCap-d118-0-2-592 smHelp-paragraph-0-2-169 smHelp-paragraph-d119-0-2-593 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d69-0-2-594 ">When you use a certified NPS question, <a href="/en/surveymonkey/analyze/viewing-benchmarks/">benchmarks</a> may be available in your survey results so you can compare your results to others who used the NPS question in a side-by-side view.</p><p class="smHelp-background-0-2-167 smHelp-background-d120-0-2-595 smHelp-dropCap-0-2-168 smHelp-dropCap-d123-0-2-596 smHelp-paragraph-0-2-169 smHelp-paragraph-d124-0-2-597 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d72-0-2-598 ">Knowing which <a href="/en/surveymonkey/analyze/viewing-benchmarks/">quartiles</a> your NPS falls between allows you to better understand where you stand in comparison to the organizations included in the benchmark.</p><div class="smHelp-container-0-2-476 smHelp-container-d3-0-2-599" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d329-0-2-602"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d335-0-2-603 smHelp-addFlex-0-2-36 smHelp-addFlex-d27-0-2-601"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d180-0-2-605 smHelp-addFlex-0-2-42 smHelp-addFlex-d30-0-2-604"><figure class="smHelp-image-0-2-487 smHelp-image-d2-0-2-606 smHelp-blockImage-0-2-479 smHelp-blockImage-d5-0-2-600 "><img alt="A data results page with a “Benchmarks” tab highlighted on the left panel and various benchmark charts in green and blue in the middle covering the statement “I am inspired to meet goals at work.”" class="smHelp-img-0-2-489 smHelp-img-d2-0-2-607 smHelp-imgMaxSize-0-2-490 smHelp-imgMaxSize-d3-0-2-608 smHelp-imgMultiSize-0-2-491" decoding="async" loading="lazy" srcSet="https://prod.smassets.net/assets/content/help/benchmark-overview-712x400.png 712w, https://prod.smassets.net/assets/content/help/benchmark-overview-979x550.png 979w, https://prod.smassets.net/assets/content/help/benchmark-overview-150x150.png 150w, https://prod.smassets.net/assets/content/help/benchmark-overview-768x432.png 768w, https://prod.smassets.net/assets/content/help/benchmark-overview.png 1194w"/></figure></div></div></div></div></div></div></li><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d30-0-2-609" id="" aria-controls="wrench-accPane-270798-3" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d34-0-2-613"><div class="wrenchBox-0-2-53 wrenchBox-d25-0-2-616 wrenchSpacing-0-2-51 wrenchSpacing-d25-0-2-615"><div class="wrenchBox-0-2-53 wrenchBox-d26-0-2-618 wrenchSpacing-0-2-51 wrenchSpacing-d26-0-2-617"><strong class="wrenchTypography-0-2-113 wrenchTypography-d6-0-2-619">Filter Rules</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d33-0-2-612"><svg class="wrenchIcons-0-2-65 wrenchIcons-d17-0-2-620" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d10-0-2-621" role="region" id="wrench-accPane-270798-3" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d11-0-2-622"><p class="smHelp-background-0-2-167 smHelp-background-d125-0-2-623 smHelp-dropCap-0-2-168 smHelp-dropCap-d128-0-2-624 smHelp-paragraph-0-2-169 smHelp-paragraph-d129-0-2-625 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d75-0-2-626 ">When you <a href="/en/surveymonkey/analyze/filter-rules/">create a Filter Rule</a> on an NPS question, we automatically group the answer choices into three groups: Detractors, Passives, and Promoters.</p><p class="smHelp-background-0-2-167 smHelp-background-d130-0-2-627 smHelp-dropCap-0-2-168 smHelp-dropCap-d133-0-2-628 smHelp-paragraph-0-2-169 smHelp-paragraph-d134-0-2-629 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d78-0-2-630 ">You can click the down arrows to the right of each group to instead focus on the individual answer options 0–10.</p></div></div></li><li class="wrenchListRow-0-2-300"><div class="wrenchListItem-0-2-301 wrenchListItem-d36-0-2-631" id="" aria-controls="wrench-accPane-270798-4" role="button" tabindex="0"><span class="wrenchListLabel-0-2-305 wrenchListLabel-d40-0-2-635"><div class="wrenchBox-0-2-53 wrenchBox-d27-0-2-638 wrenchSpacing-0-2-51 wrenchSpacing-d27-0-2-637"><div class="wrenchBox-0-2-53 wrenchBox-d28-0-2-640 wrenchSpacing-0-2-51 wrenchSpacing-d28-0-2-639"><strong class="wrenchTypography-0-2-113 wrenchTypography-d7-0-2-641">Data Trends</strong></div></div></span><span class="wrenchListAffordance-0-2-304 wrenchListAffordance-d39-0-2-634"><svg class="wrenchIcons-0-2-65 wrenchIcons-d18-0-2-642" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Chevron Down" role="img"><g><path d="M13.709 4.23a.75.75 0 0 1 1.151.956l-.07.085-6.25 6.499a.75.75 0 0 1-.995.076l-.085-.076L1.212 5.27a.751.751 0 0 1 .999-1.115l.082.074L8 10.166l5.709-5.936z"></path></g></svg></span></div><div class="wrenchPane-0-2-319 wrenchPane-d12-0-2-643" role="region" id="wrench-accPane-270798-4" aria-labelledby="" aria-hidden="true"><div class="wrenchPaneBody-0-2-320 wrenchPaneBody-d13-0-2-644"><p class="smHelp-background-0-2-167 smHelp-background-d135-0-2-645 smHelp-dropCap-0-2-168 smHelp-dropCap-d138-0-2-646 smHelp-paragraph-0-2-169 smHelp-paragraph-d139-0-2-647 smHelp-responsiveTypography-0-2-173 smHelp-responsiveTypography-d81-0-2-648 ">You can use <a href="/en/surveymonkey/analyze/data-trends/">Data Trends</a> to see how your NPS has changed over time. Under the Data Trends tab, hover over the NPS question chart to see the NPS for any given time period.</p></div></div></li></ul></div></div></div></div></div><div class="smHelp-getFeedbackWidget-0-2-649" ub-in-page="5de8111e93906e052b36a185"></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d9-0-2-654 "><div class="smHelp-relatedArticlesBorder-0-2-650"></div><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-175 smHelp-heading-d22-0-2-655 smHelp-headingWithLink-0-2-177 smHelp-headingSize-0-2-176 smHelp-headingSize-d23-0-2-656 smHelp-relatedArticlesHeader-0-2-651" id=""><h2>Related Articles</h2></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d341-0-2-658"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d347-0-2-659 smHelp-addFlex-0-2-36 smHelp-addFlex-d28-0-2-657"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d186-0-2-661 smHelp-addFlex-0-2-42 smHelp-addFlex-d31-0-2-660"><div 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customer loyalty. Your score represents the net percentage of your customers who are promoters of your company or brand.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"overview","backgroundColor":"","content":"Overview","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Overview","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/wistia","atts":{"align":"full","imageAlt":"","paddingBottom":"default","paddingTop":"default","playerColor":"#00bf6f","playerType":"inline","sectionTitle":"","showAuth":"all","timeOffset":"","videoId":"fjfpa5igd5","videoName":"Net Promoter Score Question"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The NPS methodology is based on the following question:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"center","backgroundColor":"color6","content":"\u003cstrong>How likely is it that you would recommend this company to a friend or colleague?\u003cbr>\u003c/strong>(Not at all likely) 0 1 2 3 4 5 6 7 8 9 10 (Extremely likely)","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Based on the respondent’s answer, they’ll fall into one of three groups:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cdiv>Group\u003c/div>\u003c/td>\u003ctd>\u003cdiv>Score\u003c/div>\u003c/td>\u003ctd>\u003cdiv>Description\u003c/div>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Promoters\u003c/td>\u003ctd>9–10\u003c/td>\u003ctd>Loyal enthusiasts who will stay with your company and urge their friends and colleagues to do the same.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Passives\u003c/td>\u003ctd>7–8\u003c/td>\u003ctd>Satisfied but unenthusiastic customers who can be easily wooed by the competition.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Detractors\u003c/td>\u003ctd>0–6\u003c/td>\u003ctd>Unhappy customers who have the potential to damage your brand.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To calculate your score, we subtract the percentage of Detractors from the percentage of Promoters. A positive score indicates that your promoters outweigh your detractors.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"create-survey","backgroundColor":"","content":"Creating an NPS Survey","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Creating an NPS Survey","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you use our pre-built NPS template or question type, we automatically calculate your score. Simply add an NPS question into your survey or choose from several survey templates that include the NPS question.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Adding and Editing NPS Questions"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To add or edit an NPS question:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to the \u003cstrong>Design Survey\u003c/strong> section of the survey.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"From the Build menu, click \u003cstrong>Net Promoter ® Score\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Hover over the question and click \u003cstrong>Edit\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click the drop-down menu labeled \u003cstrong>this company\u003c/strong> and choose from the options or enter a custom company, brand, product, or service. You can't edit other aspects of the question or answer text, since this would affect the NPS methodology and potentially disqualify the question from \u003ca href=\"/en/surveymonkey/create/available-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4095\">benchmarks\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click \u003cstrong>Save\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cbr>\u003cstrong>Skip Logic\u003c/strong>\u003cbr>You can apply \u003ca href=\"/en/surveymonkey/create/question-skip-logic/\" data-type=\"surveymonkey\" data-id=\"4261\">Question Skip Logic\u003c/a> under the \u003cstrong>Logic\u003c/strong> tab when you edit an NPS question. We automatically group the answer choices into Detractors, Passives, and Promoters so you can direct respondents to follow-up questions accordingly.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>TIP!\u003c/strong> If you use the Net Promoter ® Score Template, we add skip logic to the template for you."}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Using NPS Templates"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To use or preview a template, \u003ca href=\"https://help.surveymonkey.com/en/surveymonkey/create/creating-a-survey/\">create a survey\u003c/a> in your account and choose to start with a template. Below are some of our most popular templates that include the NPS question.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"center","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>Category\u003c/td>\u003ctd>Templates\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Customer Feedback\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/net-promoter-score-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Net Promoter® Score Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/customer-satisfaction-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Satisfaction Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/customer-service-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Service Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/software-evaluation-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Software and App Customer Feedback with NPS®\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Human Resources\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/team-performance-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Employee Performance Template\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Events\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/general-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">General Event Feedback\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/professional-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Professional Event Feedback\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/entertainment-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Entertainment Event Feedback\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Education\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/university-instructor-evaluation-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">University Instructor Evaluation Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/university-faculty-satisfaction-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">University Faculty Satisfaction Template\u003c/a>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Net Promoter Score Template\u003c/strong>\u003cbr>The Net Promoter Score Template begins with the NPS question and features built-in logic that directs your customers to an open-ended follow-up question based on their response. You can view the Question Skip Logic applied to the NPS question by hovering over the question in the Design Survey section and clicking the \u003cstrong>Logic\u003c/strong> button.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The last page of the template includes a series of demographic questions, giving you further insight into who comprises your customer base.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":" \u003cstrong>Start from a template!\u003c/strong> Many of our expert survey templates include the NPS question. \u003ca href=\"https://www.surveymonkey.com/mp/survey-templates/\" target=\"_blank\" rel=\"noreferrer noopener\">Browse templates »\u003c/a> "}},{"type":"mds/heading","atts":{"anchorLink":"send-survey","backgroundColor":"","content":"Sending Your NPS Survey","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Sending Your NPS Survey","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you send your survey via \u003ca href=\"/en/surveymonkey/send/email-invitation-collector/\" target=\"_self\" rel=\"noopener\">Email Invitation\u003c/a>, you can \u003ca href=\"/en/surveymonkey/send/composing-email-invitations/\" target=\"_self\" rel=\"noopener\">embed the NPS question\u003c/a> in your email so customers can respond to your survey with just one click in their email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can also send an NPS survey using any of our \u003ca href=\"/en/surveymonkey/send/sending-your-survey/\" target=\"_self\" rel=\"noopener\">collector types\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"analyze-results","backgroundColor":"","content":"Analyzing Your NPS Results","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Analyzing Your NPS Results","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"We automatically calculate your NPS in the Analyze Results section of your survey. Your NPS can range from -100 (all Detractors) to 100 (all Promoters). Any positive number score means that the percentage of customers who are Promoters outweighs the percentage of your customers who are Detractors.\u003cbr>\u003cbr>By default, your score will be expressed in an easy-to-use Gauge Chart. Below the chart in the data table, you can see the exact number of Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"net-promoter-score-gauge-chart","caption":"","eager":false,"image":{"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart-150x150.png","width":150,"height":150},"full":{"src":"https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart.png","width":184,"height":163}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":5,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Calculating NPS"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To calculate your NPS, we use the following equation:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color0","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table alignfull\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd class=\"has-text-align-center\" data-align=\"center\">(% of customers who are Promoters) - (% of customers who are Detractors) = \u003cbr>\u003cstrong>Net Promoter Score\u003c/strong>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Since an NPS must always be a whole number, we round the percentages of Detractors, Passives, and Promoters to the nearest whole number before calculating.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Customizing NPS Charts"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To edit an NPS chart:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to the Analyse Results section of the survey","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click \u003cstrong>Customize\u003c/strong> in the upper-right corner of the NPS question.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Chart Type\u003c/strong> tab, choose from three Net Promoter Score chart types that display your score only. Or, you can use Distribution charts to display the breakdown of Detractors, Passives, and Promoters:","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Display Options\u003c/strong> tab, click the Depth Menu to choose how you want the data displayed.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Chart Types\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table alignfull\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>Chart Type\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Description\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Gauge Chart\u003c/td>\u003ctd>The default chart that displays your NPS on a gauge ranging from -100 to 100.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Horizontal Bar\u003c/td>\u003ctd>The x-axis ranges from -100 to 100 and your score is charted accordingly.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Vertical Bar\u003c/td>\u003ctd>The y-axis ranges from -100 to 100 and your score is charted accordingly.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Horizontal or Vertical Bar\u003c/td>\u003ctd>Detractors, Passives, and Promoters are each expressed as a separate bar.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Stacked Horizontal or Vertical Bar\u003c/td>\u003ctd>Detractors, Passives, and Promoters are displayed on a single bar that represents 100% of your respondents.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Display Options\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>Display Option\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Description\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Score\u003c/td>\u003ctd>Charts your overall NPS only.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Distribution\u003c/td>\u003ctd>Charts the distribution of the three customer groups: Detractors, Passives, and Promoters.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Detailed Distribution\u003c/td>\u003ctd>Charts the distribution of each answer choice on the NPS scale of 0-10.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Learn more: \u003ca href=\"/en/surveymonkey/analyze/custom-charts/\" data-type=\"surveymonkey\" data-id=\"4343\">Display Options\u003c/a>\u003cbr>\u003cbr>\u003cstrong>Editing Restrictions\u003c/strong>\u003cbr>You cannot change the chart colors or labels. The colors and labels we use by default represent the three customer groups: Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Benchmarks"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you use a certified NPS question, \u003ca href=\"/en/surveymonkey/analyze/viewing-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4097\">benchmarks\u003c/a> may be available in your survey results so you can compare your results to others who used the NPS question in a side-by-side view.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Knowing which \u003ca href=\"/en/surveymonkey/analyze/viewing-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4097\">quartiles\u003c/a> your NPS falls between allows you to better understand where you stand in comparison to the organizations included in the benchmark.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"A data results page with a “Benchmarks” tab highlighted on the left panel and various benchmark charts in green and blue in the middle covering the statement “I am inspired to meet goals at work.”","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-712x400.png","width":712,"height":400},"large":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-979x550.png","width":979,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-768x432.png","width":768,"height":432},"full":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview.png","width":1194,"height":671}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Filter Rules"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you \u003ca href=\"/en/surveymonkey/analyze/filter-rules/\" data-type=\"surveymonkey\" data-id=\"3701\">create a Filter Rule\u003c/a> on an NPS question, we automatically group the answer choices into three groups: Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can click the down arrows to the right of each group to instead focus on the individual answer options 0–10.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Data Trends"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can use \u003ca href=\"/en/surveymonkey/analyze/data-trends/\" data-type=\"surveymonkey\" data-id=\"4383\">Data Trends\u003c/a> to see how your NPS has changed over time. Under the Data Trends tab, hover over the NPS question chart to see the NPS for any given time period.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/create/net-promoter-score/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/create/net-promoter-score/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/create/net-promoter-score/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/create/net-promoter-score/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/create/net-promoter-score/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/create/net-promoter-score/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/create/net-promoter-score/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/create/net-promoter-score/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/create/net-promoter-score/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/create/net-promoter-score/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/create/net-promoter-score/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/create/net-promoter-score/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"When you use our pre-built NPS template or question type, we'll calculate your score automatically so you can easily see if your Promoters outweigh your Detractors.","robots_index":"index","robots_follow":"follow","title":"Net Promoter® Score (NPS) | SurveyMonkey"},"primary_category":0,"author":{"name":"jdean","image":"https://secure.gravatar.com/avatar/04e8f5fb4c7a50a40aafae5d5759cffe?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":6,"slug":"create","name":"Creating Surveys","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/","path":"/en/surveymonkey/create/","subcategories":[{"id":30,"slug":"ranking-rating-questions","name":"Ranking & Rating Questions","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/#ranking-rating-questions","path":"/en/surveymonkey/create/"},{"id":31,"slug":"templates","name":"Survey Use Cases & Templates","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/#templates","path":"/en/surveymonkey/create/"}]}],"related_posts":[{"id":21272,"type":"article","title":"Accepting Payments with PayPal","link":"https://help.surveymonkey.com/en/surveymonkey/create/paypal/","path":"/en/surveymonkey/create/paypal/","date":"2024-08-12T15:46:33","date_modified":"2024-10-21T16:04:18","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":21267,"type":"article","title":"Accepting Payments with Stripe","link":"https://help.surveymonkey.com/en/surveymonkey/create/stripe/","path":"/en/surveymonkey/create/stripe/","date":"2024-08-12T15:19:22","date_modified":"2024-09-26T14:22:51","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":17095,"type":"article","title":"Getting Started with Forms","link":"https://help.surveymonkey.com/en/surveymonkey/create/forms/","path":"/en/surveymonkey/create/forms/","date":"2023-09-26T07:50:19","date_modified":"2024-08-20T11:33:54","excerpt":"Create forms to capture the information you need and embed or send your form where people can fill it out. You can then view and take action on your responses.","product":"surveymonkey","images":{},"featured_image_alt":""}]}},"experiments":{"assignments":{},"expBatchAssignmentLoaded":false,"expBatchAssignmentLoading":false},"sitewideBanners":{"banners":[],"fetched":false},"types":{},"terms":{},"auth":{"authState":{"authenticated":false,"returningUser":false,"core":{},"countryCode":"","features":{}},"initialized":false},"cta":{"tileCTAData":{},"welcomeBannerData":{},"bottomCTAData":{},"dismissed":false},"error":{"info":null},"homepage":{},"loading":{"loading":false},"rcHomepage":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"heroPost":{},"totalPages":0,"totalPosts":0},"search":{"blurBackground":false,"curiosity":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"fetching":false,"fixPosition":false,"mediahub":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"resources":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"searchCancelled":false,"params":{}},"post":{"postData":{"id":4223,"type":"article","title":"Net Promoter® Score (NPS)","link":"https://help.surveymonkey.com/en/surveymonkey/create/net-promoter-score/","path":"/en/surveymonkey/create/net-promoter-score/","date":"2021-10-29T16:12:32","date_modified":"2024-08-23T15:29:21","excerpt":"When you use our pre-built NPS template or question type, we'll calculate your score automatically so you can easily see if your Promoters outweigh your Detractors.","content":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The Net Promoter Score (NPS) question lets you measure customer loyalty. Your score represents the net percentage of your customers who are promoters of your company or brand.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"overview","backgroundColor":"","content":"Overview","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Overview","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/wistia","atts":{"align":"full","imageAlt":"","paddingBottom":"default","paddingTop":"default","playerColor":"#00bf6f","playerType":"inline","sectionTitle":"","showAuth":"all","timeOffset":"","videoId":"fjfpa5igd5","videoName":"Net Promoter Score Question"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The NPS methodology is based on the following question:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"center","backgroundColor":"color6","content":"\u003cstrong>How likely is it that you would recommend this company to a friend or colleague?\u003cbr>\u003c/strong>(Not at all likely) 0 1 2 3 4 5 6 7 8 9 10 (Extremely likely)","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Based on the respondent’s answer, they’ll fall into one of three groups:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cdiv>Group\u003c/div>\u003c/td>\u003ctd>\u003cdiv>Score\u003c/div>\u003c/td>\u003ctd>\u003cdiv>Description\u003c/div>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Promoters\u003c/td>\u003ctd>9–10\u003c/td>\u003ctd>Loyal enthusiasts who will stay with your company and urge their friends and colleagues to do the same.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Passives\u003c/td>\u003ctd>7–8\u003c/td>\u003ctd>Satisfied but unenthusiastic customers who can be easily wooed by the competition.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Detractors\u003c/td>\u003ctd>0–6\u003c/td>\u003ctd>Unhappy customers who have the potential to damage your brand.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To calculate your score, we subtract the percentage of Detractors from the percentage of Promoters. A positive score indicates that your promoters outweigh your detractors.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"create-survey","backgroundColor":"","content":"Creating an NPS Survey","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Creating an NPS Survey","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you use our pre-built NPS template or question type, we automatically calculate your score. Simply add an NPS question into your survey or choose from several survey templates that include the NPS question.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":2,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Adding and Editing NPS Questions"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To add or edit an NPS question:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"has-333-e-48-color has-text-color","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to the \u003cstrong>Design Survey\u003c/strong> section of the survey.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"From the Build menu, click \u003cstrong>Net Promoter ® Score\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Hover over the question and click \u003cstrong>Edit\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click the drop-down menu labeled \u003cstrong>this company\u003c/strong> and choose from the options or enter a custom company, brand, product, or service. You can't edit other aspects of the question or answer text, since this would affect the NPS methodology and potentially disqualify the question from \u003ca href=\"/en/surveymonkey/create/available-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4095\">benchmarks\u003c/a>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click \u003cstrong>Save\u003c/strong>.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cbr>\u003cstrong>Skip Logic\u003c/strong>\u003cbr>You can apply \u003ca href=\"/en/surveymonkey/create/question-skip-logic/\" data-type=\"surveymonkey\" data-id=\"4261\">Question Skip Logic\u003c/a> under the \u003cstrong>Logic\u003c/strong> tab when you edit an NPS question. We automatically group the answer choices into Detractors, Passives, and Promoters so you can direct respondents to follow-up questions accordingly.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>TIP!\u003c/strong> If you use the Net Promoter ® Score Template, we add skip logic to the template for you."}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Using NPS Templates"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To use or preview a template, \u003ca href=\"https://help.surveymonkey.com/en/surveymonkey/create/creating-a-survey/\">create a survey\u003c/a> in your account and choose to start with a template. Below are some of our most popular templates that include the NPS question.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"center","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>Category\u003c/td>\u003ctd>Templates\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Customer Feedback\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/net-promoter-score-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Net Promoter® Score Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/customer-satisfaction-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Satisfaction Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/customer-service-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Service Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/software-evaluation-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Software and App Customer Feedback with NPS®\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Human Resources\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/team-performance-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Employee Performance Template\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Events\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/general-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">General Event Feedback\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/professional-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Professional Event Feedback\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/entertainment-event-feedback-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">Entertainment Event Feedback\u003c/a>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Education\u003c/td>\u003ctd>• \u003ca href=\"https://www.surveymonkey.com/templates/university-instructor-evaluation-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">University Instructor Evaluation Template\u003c/a>\u003cbr>• \u003ca href=\"https://www.surveymonkey.com/templates/university-faculty-satisfaction-survey-template/\" target=\"_blank\" rel=\"noreferrer noopener\">University Faculty Satisfaction Template\u003c/a>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Net Promoter Score Template\u003c/strong>\u003cbr>The Net Promoter Score Template begins with the NPS question and features built-in logic that directs your customers to an open-ended follow-up question based on their response. You can view the Question Skip Logic applied to the NPS question by hovering over the question in the Design Survey section and clicking the \u003cstrong>Logic\u003c/strong> button.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"The last page of the template includes a series of demographic questions, giving you further insight into who comprises your customer base.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":" \u003cstrong>Start from a template!\u003c/strong> Many of our expert survey templates include the NPS question. \u003ca href=\"https://www.surveymonkey.com/mp/survey-templates/\" target=\"_blank\" rel=\"noreferrer noopener\">Browse templates »\u003c/a> "}},{"type":"mds/heading","atts":{"anchorLink":"send-survey","backgroundColor":"","content":"Sending Your NPS Survey","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Sending Your NPS Survey","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you send your survey via \u003ca href=\"/en/surveymonkey/send/email-invitation-collector/\" target=\"_self\" rel=\"noopener\">Email Invitation\u003c/a>, you can \u003ca href=\"/en/surveymonkey/send/composing-email-invitations/\" target=\"_self\" rel=\"noopener\">embed the NPS question\u003c/a> in your email so customers can respond to your survey with just one click in their email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can also send an NPS survey using any of our \u003ca href=\"/en/surveymonkey/send/sending-your-survey/\" target=\"_self\" rel=\"noopener\">collector types\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"analyze-results","backgroundColor":"","content":"Analyzing Your NPS Results","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Analyzing Your NPS Results","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"We automatically calculate your NPS in the Analyze Results section of your survey. Your NPS can range from -100 (all Detractors) to 100 (all Promoters). Any positive number score means that the percentage of customers who are Promoters outweighs the percentage of your customers who are Detractors.\u003cbr>\u003cbr>By default, your score will be expressed in an easy-to-use Gauge Chart. Below the chart in the data table, you can see the exact number of Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"net-promoter-score-gauge-chart","caption":"","eager":false,"image":{"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart-150x150.png","width":150,"height":150},"full":{"src":"https://prod.smassets.net/assets/content/help/net-promoter-score-gauge-chart.png","width":184,"height":163}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"sm/accordion","atts":{"condense":true,"expandAll":true,"panelCount":5,"showAuth":"all"},"blocks":[{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Calculating NPS"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To calculate your NPS, we use the following equation:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color0","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table alignfull\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd class=\"has-text-align-center\" data-align=\"center\">(% of customers who are Promoters) - (% of customers who are Detractors) = \u003cbr>\u003cstrong>Net Promoter Score\u003c/strong>\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Since an NPS must always be a whole number, we round the percentages of Detractors, Passives, and Promoters to the nearest whole number before calculating.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Customizing NPS Charts"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To edit an NPS chart:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Go to the Analyse Results section of the survey","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Click \u003cstrong>Customize\u003c/strong> in the upper-right corner of the NPS question.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Chart Type\u003c/strong> tab, choose from three Net Promoter Score chart types that display your score only. Or, you can use Distribution charts to display the breakdown of Detractors, Passives, and Promoters:","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Display Options\u003c/strong> tab, click the Depth Menu to choose how you want the data displayed.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Chart Types\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003cfigure class=\"wp-block-table alignfull\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>Chart Type\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Description\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Gauge Chart\u003c/td>\u003ctd>The default chart that displays your NPS on a gauge ranging from -100 to 100.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Horizontal Bar\u003c/td>\u003ctd>The x-axis ranges from -100 to 100 and your score is charted accordingly.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Vertical Bar\u003c/td>\u003ctd>The y-axis ranges from -100 to 100 and your score is charted accordingly.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Horizontal or Vertical Bar\u003c/td>\u003ctd>Detractors, Passives, and Promoters are each expressed as a separate bar.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Stacked Horizontal or Vertical Bar\u003c/td>\u003ctd>Detractors, Passives, and Promoters are displayed on a single bar that represents 100% of your respondents.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003cstrong>Display Options\u003c/strong>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"core/table","atts":{"align":"full","hasFixedLayout":false,"headerBackgroundColor":"color8","headerTextColor":"color1","showAuth":"all"},"content":"\u003cfigure class=\"wp-block-table\">\u003ctable>\u003ctbody>\u003ctr>\u003ctd>\u003cstrong>Display Option\u003c/strong>\u003c/td>\u003ctd>\u003cstrong>Description\u003c/strong>\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Score\u003c/td>\u003ctd>Charts your overall NPS only.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Distribution\u003c/td>\u003ctd>Charts the distribution of the three customer groups: Detractors, Passives, and Promoters.\u003c/td>\u003c/tr>\u003ctr>\u003ctd>Detailed Distribution\u003c/td>\u003ctd>Charts the distribution of each answer choice on the NPS scale of 0-10.\u003c/td>\u003c/tr>\u003c/tbody>\u003c/table>\u003c/figure>"},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Learn more: \u003ca href=\"/en/surveymonkey/analyze/custom-charts/\" data-type=\"surveymonkey\" data-id=\"4343\">Display Options\u003c/a>\u003cbr>\u003cbr>\u003cstrong>Editing Restrictions\u003c/strong>\u003cbr>You cannot change the chart colors or labels. The colors and labels we use by default represent the three customer groups: Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Benchmarks"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you use a certified NPS question, \u003ca href=\"/en/surveymonkey/analyze/viewing-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4097\">benchmarks\u003c/a> may be available in your survey results so you can compare your results to others who used the NPS question in a side-by-side view.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Knowing which \u003ca href=\"/en/surveymonkey/analyze/viewing-benchmarks/\" data-type=\"surveymonkey\" data-id=\"4097\">quartiles\u003c/a> your NPS falls between allows you to better understand where you stand in comparison to the organizations included in the benchmark.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"full","alt":"A data results page with a “Benchmarks” tab highlighted on the left panel and various benchmark charts in green and blue in the middle covering the statement “I am inspired to meet goals at work.”","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-712x400.png","width":712,"height":400},"large":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-979x550.png","width":979,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-150x150.png","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview-768x432.png","width":768,"height":432},"full":{"src":"https://prod.smassets.net/assets/content/help/benchmark-overview.png","width":1194,"height":671}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Filter Rules"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you \u003ca href=\"/en/surveymonkey/analyze/filter-rules/\" data-type=\"surveymonkey\" data-id=\"3701\">create a Filter Rule\u003c/a> on an NPS question, we automatically group the answer choices into three groups: Detractors, Passives, and Promoters.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can click the down arrows to the right of each group to instead focus on the individual answer options 0–10.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]},{"type":"sm/accordion-panel","atts":{"showAuth":"all","title":"Data Trends"},"blocks":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can use \u003ca href=\"/en/surveymonkey/analyze/data-trends/\" data-type=\"surveymonkey\" data-id=\"4383\">Data Trends\u003c/a> to see how your NPS has changed over time. Under the Data Trends tab, hover over the NPS question chart to see the NPS for any given time period.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}]}]}],"locale_links":{"en-US":{"permalink":"https://help.surveymonkey.com/en/surveymonkey/create/net-promoter-score/"},"de-DE":{"permalink":"https://help.surveymonkey.com/de/surveymonkey/create/net-promoter-score/"},"fr-FR":{"permalink":"https://help.surveymonkey.com/fr/surveymonkey/create/net-promoter-score/"},"nl-NL":{"permalink":"https://help.surveymonkey.com/nl/surveymonkey/create/net-promoter-score/"},"es-LA":{"permalink":"https://help.surveymonkey.com/es-la/surveymonkey/create/net-promoter-score/"},"pt-BR":{"permalink":"https://help.surveymonkey.com/pt-br/surveymonkey/create/net-promoter-score/"},"it-IT":{"permalink":"https://help.surveymonkey.com/it/surveymonkey/create/net-promoter-score/"},"ja-JP":{"permalink":"https://help.surveymonkey.com/ja/surveymonkey/create/net-promoter-score/"},"ko-KR":{"permalink":"https://help.surveymonkey.com/ko/surveymonkey/create/net-promoter-score/"},"ru-RU":{"permalink":"https://help.surveymonkey.com/ru/surveymonkey/create/net-promoter-score/"},"tr-TR":{"permalink":"https://help.surveymonkey.com/tr/surveymonkey/create/net-promoter-score/"},"zh-TW":{"permalink":"https://help.surveymonkey.com/zh/surveymonkey/create/net-promoter-score/"}},"product":"surveymonkey","seo":{"canonical":"","keywords":"","meta_description":"When you use our pre-built NPS template or question type, we'll calculate your score automatically so you can easily see if your Promoters outweigh your Detractors.","robots_index":"index","robots_follow":"follow","title":"Net Promoter® Score (NPS) | SurveyMonkey"},"primary_category":0,"author":{"name":"jdean","image":"https://secure.gravatar.com/avatar/04e8f5fb4c7a50a40aafae5d5759cffe?s=50&r=g"},"images":{},"featured_image_alt":"","article_category":[{"id":6,"slug":"create","name":"Creating Surveys","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/","path":"/en/surveymonkey/create/","subcategories":[{"id":30,"slug":"ranking-rating-questions","name":"Ranking & Rating Questions","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/#ranking-rating-questions","path":"/en/surveymonkey/create/"},{"id":31,"slug":"templates","name":"Survey Use Cases & Templates","description":"","link":"https://help.surveymonkey.com/en/surveymonkey/create/#templates","path":"/en/surveymonkey/create/"}]}],"related_posts":[{"id":21272,"type":"article","title":"Accepting Payments with PayPal","link":"https://help.surveymonkey.com/en/surveymonkey/create/paypal/","path":"/en/surveymonkey/create/paypal/","date":"2024-08-12T15:46:33","date_modified":"2024-10-21T16:04:18","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":21267,"type":"article","title":"Accepting Payments with Stripe","link":"https://help.surveymonkey.com/en/surveymonkey/create/stripe/","path":"/en/surveymonkey/create/stripe/","date":"2024-08-12T15:19:22","date_modified":"2024-09-26T14:22:51","excerpt":"","product":"surveymonkey","images":{},"featured_image_alt":""},{"id":17095,"type":"article","title":"Getting Started with Forms","link":"https://help.surveymonkey.com/en/surveymonkey/create/forms/","path":"/en/surveymonkey/create/forms/","date":"2023-09-26T07:50:19","date_modified":"2024-08-20T11:33:54","excerpt":"Create forms to capture the information you need and embed or send your form where people can fill it out. 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