ISG Software Research Analyst Perspectives

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class="minimal-mobile-menu-link"><span>Model Building & Large Language Models</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/natural-language-processing" class="minimal-mobile-menu-link"><span>Natural Language Processing</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/customerexperience" class="minimal-mobile-menu-link"><span>Customer Experience</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/agentmanagement" class="minimal-mobile-menu-link"><span>Agent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/contactcenter" class="minimal-mobile-menu-link"><span>Contact Center</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/customerexperiencemanagement" class="minimal-mobile-menu-link"><span>Customer Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/fieldservice" class="minimal-mobile-menu-link"><span>Field Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/intelligentselfservice" class="minimal-mobile-menu-link"><span>Intelligent Self-Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/voiceofthecustomer" class="minimal-mobile-menu-link"><span>Voice of the Customer</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitalbusiness" class="minimal-mobile-menu-link"><span>Digital Business</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-applications" class="minimal-mobile-menu-link"><span>Digital Applications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digitalcommunications" class="minimal-mobile-menu-link"><span>Digital Communications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-intelligence" class="minimal-mobile-menu-link"><span>Digital Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-operations" class="minimal-mobile-menu-link"><span>Digital Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/experiencemanagement" class="minimal-mobile-menu-link"><span>Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/generative-ai" class="minimal-mobile-menu-link"><span>Generative AI</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/performancemanagement" class="minimal-mobile-menu-link"><span>Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/sustainabilityandesg" class="minimal-mobile-menu-link"><span>Sustainability & ESG</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/workmanagement" class="minimal-mobile-menu-link"><span>Work Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitaltechnology" class="minimal-mobile-menu-link"><span>Digital Technology</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/businesscontinuity" class="minimal-mobile-menu-link"><span>Business Continuity</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/cloudcomputing" class="minimal-mobile-menu-link"><span>Cloud Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/devops" class="minimal-mobile-menu-link"><span>DevOps and Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/digitalsecurity" class="minimal-mobile-menu-link"><span>Digital Security</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/intelligentautomation" class="minimal-mobile-menu-link"><span>Intelligent Automation</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/internetofthings" class="minimal-mobile-menu-link"><span>IoT and Edge Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/itops" class="minimal-mobile-menu-link"><span>ITOps</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/it-service-management" class="minimal-mobile-menu-link"><span>IT Service Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/observability" class="minimal-mobile-menu-link"><span>Observability</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/humancapitalmanagement" class="minimal-mobile-menu-link"><span>Human Capital Management</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/employeeexperience" class="minimal-mobile-menu-link"><span>Employee Experience</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/learningmanagement" class="minimal-mobile-menu-link"><span>Learning Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/payrollmanagement" class="minimal-mobile-menu-link"><span>Payroll Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/talentmanagement" class="minimal-mobile-menu-link"><span>Talent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/totalcompensationmanagement" class="minimal-mobile-menu-link"><span>Total Compensation Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/workforcemanagement" class="minimal-mobile-menu-link"><span>Workforce Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/marketing" class="minimal-mobile-menu-link"><span>Marketing</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/customerdataplatforms" class="minimal-mobile-menu-link"><span>Customer Data Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalexperienceplatforms" class="minimal-mobile-menu-link"><span>Digital Experience Platform</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalmarketing" class="minimal-mobile-menu-link"><span>Digital Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/intelligentmarketing" class="minimal-mobile-menu-link"><span>Intelligent Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/marketingperformancemanagement" class="minimal-mobile-menu-link"><span>Marketing Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/productexperiencemanagement" class="minimal-mobile-menu-link"><span>Product Experience Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeoffinance" class="minimal-mobile-menu-link"><span>Office of Finance</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/businessplanning" class="minimal-mobile-menu-link"><span>Business Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/digitalfinance" class="minimal-mobile-menu-link"><span>Digital Finance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/erpandcontinuousaccounting" class="minimal-mobile-menu-link"><span>ERP & Continuous Accounting</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/consolidate-and-close-management" class="minimal-mobile-menu-link"><span>Consolidate & Close Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/procure-to-pay" class="minimal-mobile-menu-link"><span>Procure-to-Pay</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/order-to-cash" class="minimal-mobile-menu-link"><span>Order-to-Cash</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeofrevenue" class="minimal-mobile-menu-link"><span>Office of Revenue</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/digitalcommerce" class="minimal-mobile-menu-link"><span>Digital Commerce</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/partnermanagement" class="minimal-mobile-menu-link"><span>Partner Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenuemanagement" class="minimal-mobile-menu-link"><span>Revenue Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenueperformancemanagement" class="minimal-mobile-menu-link"><span>Revenue Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/salesengagement" class="minimal-mobile-menu-link"><span>Sales Engagement</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/subscriptionmanagement" class="minimal-mobile-menu-link"><span>Subscription Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/operationsandsupplychain" class="minimal-mobile-menu-link"><span>Operations & Supply Chain</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousplanning" class="minimal-mobile-menu-link"><span>Continuous Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousupplychainanderp" class="minimal-mobile-menu-link"><span>Continuous Supply Chain & ERP</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/productinformationmanagement" class="minimal-mobile-menu-link"><span>Product Information Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/propertytechnology" class="minimal-mobile-menu-link"><span>Property Technology</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/supplierrelationshipmanagement" class="minimal-mobile-menu-link"><span>Supplier Relationship Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/sustainabilitymanagement" class="minimal-mobile-menu-link"><span>Sustainability Management</span></a></span> </li> </ul> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industries" class="minimal-mobile-menu-link"><span>Industries</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/automotive" class="minimal-mobile-menu-link"><span>Automotive</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/banking" class="minimal-mobile-menu-link"><span>Banking</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/consumer-products" class="minimal-mobile-menu-link"><span>Consumer Products</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/financial-services" class="minimal-mobile-menu-link"><span>Financial Services</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/food-beverage" class="minimal-mobile-menu-link"><span>Food & Beverage</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/healthcare" class="minimal-mobile-menu-link"><span>Healthcare</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/hospitality" class="minimal-mobile-menu-link"><span>Hospitality</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/insurance" class="minimal-mobile-menu-link"><span>Insurance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/manufacturing" class="minimal-mobile-menu-link"><span>Manufacturing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/media-entertainment" class="minimal-mobile-menu-link"><span>Media & Entertainment</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/real-estate" class="minimal-mobile-menu-link"><span>Real Estate</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/retail" class="minimal-mobile-menu-link"><span>Retail</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research" class="minimal-mobile-menu-link"><span>Research</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research/market-agendas" class="minimal-mobile-menu-link"><span>Market Agendas</span></a></span> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://blog.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Analyst Perspectives</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://davidmenninger.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>David Menninger</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://jefforr.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Jeff Orr</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://keithdawson.isg-research.net" class="minimal-mobile-menu-link"><span>Keith Dawson</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://marksmith.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Mark Smith</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://mattaslett.isg-research.net" class="minimal-mobile-menu-link"><span>Matt Aslett</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://matthewbrown.isg-research.net" class="minimal-mobile-menu-link"><span>Matthew Brown</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://robertkugel.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Robert Kugel</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://stephenhurrell.ventanaresearch.com/" 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The industry commonly considers CCaaS to be equivalent to cloud-based voice routing, an old and perhaps outdated way of thinking about provisioning contact centers. Verint wants to flip the narrative: voice routing is not special enough anymore to warrant being the core around which buying decisions are made. In Verint’s telling, CCaaS is more...</p> </div> <a href="https://blog.isg-research.net/verint-wants-you-to-think-differently-about-contact-centers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/agent-management">agent management</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/fivetran-automates-data-movement-and-transformation">Fivetran Automates Data Movement and Transformation</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">29 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=200&name=Fivetran_Automates_Data_Movement_and_Transformation.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=100&name=Fivetran_Automates_Data_Movement_and_Transformation.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=200&name=Fivetran_Automates_Data_Movement_and_Transformation.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=300&name=Fivetran_Automates_Data_Movement_and_Transformation.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=400&name=Fivetran_Automates_Data_Movement_and_Transformation.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=500&name=Fivetran_Automates_Data_Movement_and_Transformation.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png?width=600&name=Fivetran_Automates_Data_Movement_and_Transformation.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Despite best intentions, many organizations still struggle with some fundamental aspects of data processing and analytics. Taking data from operational applications and making it available for analysis is a first step, but <a href="https://www.ventanaresearch.com/focus/data/datamanagement" rel="noopener" target="_blank" style="text-decoration: none;">data management</a> remains a perennial challenge. Data movement and transformation difficulties can lead to delays and data quality problems that prevent organizations from generating value from data. The inability to govern and integrate data from multiple data sources prevents...</p> </div> <a href="https://blog.isg-research.net/fivetran-automates-data-movement-and-transformation"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing</a>, <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/data-operations">data operations</a>, <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/nice-shines-spotlight-on-enlighten-ai">NICE Shines Spotlight on Enlighten AI</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">28 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=200&name=NICE_Shines_Spotlight_on_Enlighten_AI.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=100&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 100w, https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=200&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 200w, https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=300&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 300w, https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=400&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 400w, https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=500&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 500w, https://blog.isg-research.net/hs-fs/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png?width=600&name=NICE_Shines_Spotlight_on_Enlighten_AI.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Since acquiring InContact in 2016, NICE has moved far from its roots in call recording and contact center quality optimization. That acquisition birthed what was effectively a hybrid that married cloud contact center operations (CCaaS) with a focus on advanced customer experience (CX) analytics. NICE held its annual customer event, Interactions 2023, in June in New York, gathering end users to hear the company talk about its work in these areas and its efforts to use new AI technologies for CX.</p> </div> <a href="https://blog.isg-research.net/nice-shines-spotlight-on-enlighten-ai"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/agent-management">agent management</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/hybrid-and-multi-cloud-architecture-enables-digital-modernization">Hybrid and Multi-Cloud Architecture Enables Digital Modernization</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">28 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=200&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=100&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=200&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=300&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=400&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=500&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png?width=600&name=Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Cloud computing has emerged as the catalyst for a shift from <a href="https://blog.ventanaresearch.com/the-digital-era-of-business-transformation-to-modernization-for-cios">digital transformation to digital modernization</a>. This technology offers many advantages, including heightened agility, cost reduction, improved collaboration, enhanced security and accelerated innovation. Hybrid and multi-cloud strategies offer distinctive strengths that enable organizations to optimize the IT infrastructure necessary for digital transformation and modernization efforts.</p> </div> <a href="https://blog.isg-research.net/hybrid-and-multi-cloud-architecture-enables-digital-modernization"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/how-data-observability-and-data-quality-achieve-data-management">How Data Observability and Data Quality Achieve Data Management</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">27 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=200&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=100&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 100w, https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=200&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 200w, https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=300&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 300w, https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=400&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 400w, https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=500&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 500w, https://blog.isg-research.net/hs-fs/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png?width=600&name=How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Maintaining data quality and <a href="https://mattaslett.ventanaresearch.com/improve-trust-in-data-with-master-data-management" rel="noopener" target="_blank"><span style="text-decoration: underline;">trust</span></a> is a perennial data management challenge, often preventing organizations from operating at the speed of business. Recent years have seen the emergence of data observability as a category of <a href="https://mattaslett.ventanaresearch.com/dataops-understanding-the-definition-and-differentiation" rel="noopener" target="_blank"><span style="text-decoration: underline;">DataOps</span></a> focused on monitoring the quality and reliability of data used for analytics and governance projects and associated data pipelines. There is clear overlap with data quality, which is more established as both a discipline and product category for improving trust in...</p> </div> <a href="https://blog.isg-research.net/how-data-observability-and-data-quality-achieve-data-management"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/data-operations">data operations</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/celerdata-enables-real-time-analytics-for-the-data-lakehouse">CelerData Enables Real-Time Analytics for the Data Lakehouse</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">21 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=200&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=100&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 100w, https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=200&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 200w, https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=300&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 300w, https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=400&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 400w, https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=500&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 500w, https://blog.isg-research.net/hs-fs/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png?width=600&name=CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Organizations increasingly rely on real-time analytics to make informed decisions and stay competitive in today’s <a href="https://mattaslett.ventanaresearch.com/data-driven-agenda-for-organizations" rel="noopener" target="_blank"><span style="text-decoration: underline;">data-driven</span></a> business landscape. As the complexity of data grows with the continuous addition of diverse sources, customers and workers alike expect real-time responsiveness. Accelerated query performance is crucial to process and extract valuable insights from data in a timely manner. Traditional analytics applications are often insufficient for managing the scale, velocity and...</p> </div> <a href="https://blog.isg-research.net/celerdata-enables-real-time-analytics-for-the-data-lakehouse"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/data-operations">data operations</a>, <a href="https://blog.isg-research.net/topic/streaming-data-events">Streaming Data & Events</a>, <a href="https://blog.isg-research.net/topic/analytic-data-platforms">Analytic Data Platforms</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/why-incentive-compensation-is-right-for-more-than-sales">Why Incentive Compensation Is Right for More Than Sales</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/stephen-hurrell"> Stephen Hurrell </a> on <span class="post-date">21 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=200&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=100&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=200&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=300&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=400&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=500&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png?width=600&name=Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>A lot has changed in business over the past ten years. The rise of e-commerce and omnichannel buying and engagement, the increasing digitization of the economy and the broader adoption of pricing and revenue models such as subscription and usage. And these are all having an impact on how business leaders need to think about their organizations.</p> </div> <a href="https://blog.isg-research.net/why-incentive-compensation-is-right-for-more-than-sales"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/payroll-management">Payroll Management</a>, <a href="https://blog.isg-research.net/topic/total-compensation-management">Total Compensation Management</a>, <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue</a>, <a href="https://blog.isg-research.net/topic/revenue-performance-management">Revenue Performance Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/collaborative-supply-chain-forecasting-improves-performance">Collaborative Supply Chain Forecasting Improves Performance</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/robert-kugel"> Robert Kugel </a> on <span class="post-date">20 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=200&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=100&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=200&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=300&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=400&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=500&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png?width=600&name=Collaborative_Supply_Chain_Forecasting_Improves_Performance.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Organizations engage in collaborative supply chain planning in order to have more accurate, timely and actionable information, including forecasts and stock-on-hand. The objective is to achieve lower costs and reduce risk while ensuring order fulfillment to achieve optimal supplier and customer relationships. Unfortunately, our research shows that that few companies manage collaboration well in their sales and operations planning (S&OP) processes. Today, S&OP software has become more accessible...</p> </div> <a href="https://blog.isg-research.net/collaborative-supply-chain-forecasting-improves-performance"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/operations-supply-chain">Operations & Supply Chain</a>, <a href="https://blog.isg-research.net/topic/enterprise-resource-planning">Enterprise Resource Planning</a>, <a href="https://blog.isg-research.net/topic/continuous-supply-chain-erp">Continuous Supply Chain & ERP</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/digital-security-requires-cio-and-ciso-leadership">Digital Security Requires CIO and CISO Leadership</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">20 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=200&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=100&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=200&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=300&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=400&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=500&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png?width=600&name=Digital_Security_Requires_CIO%20and_CISO_Leadership.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>With the growing threat landscape and increasing reliance on technology, digital security has become a critical concern. What constitutes digital security, and how is it different from cybersecurity? How are the roles of the chief information officer and chief information security officer evolving to meet digital security needs? To explore these questions, we must understand the impact of digital transformation and modernization and identify strategies for success. I’ll also set the stage for...</p> </div> <a href="https://blog.isg-research.net/digital-security-requires-cio-and-ciso-leadership"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/digital-business">Digital Business</a>, <a href="https://blog.isg-research.net/topic/digital-security">Digital Security</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/pros-brings-intelligent-pricing-applications-to-market">PROS Brings Intelligent Pricing Applications to Market</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/stephen-hurrell"> Stephen Hurrell </a> on <span class="post-date">15 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=200&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=100&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 100w, https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=200&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 200w, https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=300&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 300w, https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=400&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 400w, https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=500&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 500w, https://blog.isg-research.net/hs-fs/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png?width=600&name=PROS_Brings_Intelligent_Pricing_Applications_to_Market.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><a href="https://pros.com/" style="text-decoration: underline;"><span data-contrast="none">PROS</span></a><span data-contrast="auto"> has been in business since 1985, but over the past 10 years, the company has transformed itself from being primarily a vendor of on-premises price optimization software supporting the airline industry to providing a </span><a href="https://pros.com/products/price-optimization-software/" style="text-decoration: underline;">cloud-based set of applications that use data and artificial intelligence (AI)</a><span data-contrast="auto"> to aid in price determination. PROS also offers a scalable configure, price, quote (CPQ) application. </span></p> </div> <a href="https://blog.isg-research.net/pros-brings-intelligent-pricing-applications-to-market"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/digital-commerce">Digital Commerce</a>, <a href="https://blog.isg-research.net/topic/revenue-management">Revenue Management</a>, <a href="https://blog.isg-research.net/topic/sales-engagement">Sales Engagement</a>, <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/yugabyte-facilitates-migration-to-distributed-sql-database">Yugabyte Facilitates Migration to Distributed SQL Database</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">15 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=200&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=100&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=200&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=300&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=400&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=500&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png?width=600&name=Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>I previously <a href="https://mattaslett.ventanaresearch.com/exploring-the-case-for-distributed-sql-databases" rel="noopener" target="_blank"><span style="text-decoration: underline;">explained the arguments</span></a> in favor of adoption of distributed SQL databases, the new generation of <a href="https://www.ventanaresearch.com/focus/data/operationaldataplatforms" rel="noopener" target="_blank"><span style="text-decoration: underline;">operational data platforms</span></a> designed to combine the benefits of the relational database model and native support for distributed cloud architecture. It is critical for distributed SQL vendors to engage with developers to ensure they are considering the importance of resilience that spans multiple data centers and/or cloud regions as they choose the databases that will underpin...</p> </div> <a href="https://blog.isg-research.net/yugabyte-facilitates-migration-to-distributed-sql-database"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data</a>, <a href="https://blog.isg-research.net/topic/operational-data-platforms">operational data platforms</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/orchestrating-experiences-is-a-big-lift-for-contact-centers">Orchestrating Experiences Is a Big Lift for Contact Centers</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">14 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=200&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=100&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=200&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=300&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=400&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=500&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png?width=600&name=Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The underlying idea behind trying to manage customer experiences is that of the journey: that customers follow a path through distinct stages, with different needs and modes of contact at each stage. The default mode for controlling experiences has long been to react to what the customer does and, to a great extent, build an enormous and costly infrastructure around having to wait for customers to decide to engage. Contact centers do a fine job of handling incoming communications, sorting them...</p> </div> <a href="https://blog.isg-research.net/orchestrating-experiences-is-a-big-lift-for-contact-centers"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/harnessing-generative-ai-fueling-collaboration-and-conversation">Harnessing Generative AI: Fueling Collaboration and Conversation</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">14 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=200&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=100&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=200&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=300&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=400&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=500&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png?width=600&name=Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>A lot has been written about the definition of generative artificial intelligence (AI) and large language models (LLMs), though less has been written about the business considerations for an organization to evaluate adopting and implementing these technologies. And more importantly, does the technology align with the Office of the CIO objectives and the goals of the business? The value of generative AI software must be put into terms that all stakeholders can relate to. And organizations cannot...</p> </div> <a href="https://blog.isg-research.net/harnessing-generative-ai-fueling-collaboration-and-conversation"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/natural-language-processing">natural language processing</a>, <a href="https://blog.isg-research.net/topic/collaborative-conversational-computing">Collaborative & Conversational Computing</a>, <a href="">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/sap-datasphere-simplifies-management-and-use-of-distributed-data">SAP Datasphere Simplifies Management and Use of Distributed Data</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">13 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=200&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=100&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 100w, https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=200&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 200w, https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=300&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 300w, https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=400&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 400w, https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=500&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 500w, https://blog.isg-research.net/hs-fs/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png?width=600&name=SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><a href="/disentangling-and-demystifying-data-mesh-and-data-fabric" rel="noopener" target="_blank"><span style="text-decoration: underline;">Data fabric</span></a> has grown in popularity as organizations struggle to manage data spread across multiple data centers, systems and applications. By providing a technology-driven approach to automating <a href="https://www.ventanaresearch.com/focus/data/datamanagement" rel="noopener" target="_blank"><span style="text-decoration: underline;">data management</span></a> and <a href="https://www.ventanaresearch.com/focus/data/datagovernance" rel="noopener" target="_blank"><span style="text-decoration: underline;">governance</span></a> across distributed environments, data fabric is attractive to organizations seeking to simplify and standardize data management. I assert that by 2025, more than 6 in 10 organizations will adopt data fabric technologies to facilitate the management and processing of data...</p> </div> <a href="https://blog.isg-research.net/sap-datasphere-simplifies-management-and-use-of-distributed-data"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing</a>, <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/data-operations">data operations</a>, <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data</a>, <a href="https://blog.isg-research.net/topic/analytic-data-platforms">Analytic Data Platforms</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/planful-invests-in-finance-and-accounting-effectiveness">Planful Invests in Finance and Accounting Effectiveness</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/robert-kugel"> Robert Kugel </a> on <span class="post-date">13 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=200&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=100&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=200&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=300&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=400&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=500&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png?width=600&name=Planful_Invests_in_Finance_and_Accounting_Effectiveness.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><a href="https://planful.com/" rel="noopener" target="_blank"><span style="text-decoration: underline;">Planful</span></a>, a financial planning and consolidation software vendor, held its annual <a href="https://planful.com/perform/" rel="noopener" target="_blank"><span style="text-decoration: underline;">Perform23</span></a> user conference in May. The event showcased the company’s ongoing investments to provide finance and accounting departments with the means to improve effectiveness by enhancing efficiency.</p> </div> <a href="https://blog.isg-research.net/planful-invests-in-finance-and-accounting-effectiveness"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/office-of-finance">Office of Finance</a>, <a href="https://blog.isg-research.net/topic/business-planning">Business Planning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/workforce-software-focuses-on-the-essentials-of-workforce-management">WorkForce Software Focuses on the Essentials of Workforce Management</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/isg-software-research"> ISG Software Research </a> on <span class="post-date">09 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=200&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=100&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 100w, https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=200&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 200w, https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=300&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 300w, https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=400&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 400w, https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=500&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 500w, https://blog.isg-research.net/hs-fs/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png?width=600&name=WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">Workforce management software is used to automate and streamline core processes that organizations use to optimize their hourly workforce. These include capabilities like labor forecasting, scheduling, time tracking, absence management and compliance. In today’s competitive labor market with the complexities that accompany hyper-localized workforce rules and regulations, workforce management (WFM) software can play a key role in ensuring organizations have the right people in the right place at...</span></p> </div> <a href="https://blog.isg-research.net/workforce-software-focuses-on-the-essentials-of-workforce-management"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/human-capital-management">Human Capital Management</a>, <a href="https://blog.isg-research.net/topic/workforce-management">Workforce Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/the-digital-era-of-business-transformation-to-modernization-for-cios">The Digital Era of Business Transformation to Modernization for CIOs</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">08 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=200&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=100&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 100w, https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=200&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 200w, https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=300&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 300w, https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=400&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 400w, https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=500&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 500w, https://blog.isg-research.net/hs-fs/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png?width=600&name=The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The digital transformation movement was about making wholesale changes in the use of technology across all lines of business and functions. It required organizational change on a large scale, including <a href="https://www.ventanaresearch.com/white_paper/office_of_finance/the_digital_transformation_partnership" rel="noopener" target="_blank"><span style="text-decoration: underline;">adapting the organization’s culture</span></a>, retraining or rehiring the workforce and process realignment. Change management and a significant time commitment to implement change were necessary while maintaining existing operations.</p> </div> <a href="https://blog.isg-research.net/the-digital-era-of-business-transformation-to-modernization-for-cios"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/digital-business">Digital Business</a>, <a href="https://blog.isg-research.net/topic/governance-risk">Governance & Risk</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/planning-matters-to-sales-and-revenue-performance-management">Planning Matters to Sales and Revenue Performance Management</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/stephen-hurrell"> Stephen Hurrell </a> on <span class="post-date">08 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=200&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=100&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=200&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=300&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=400&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=500&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png?width=600&name=Planning_Matters_to_Sales_and_Revenue_Performance_Management.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>While many vendors have focused on developing new technologies and features to improve sales execution through more personalized and targeted sales enablement, lead and sales opportunity progress tracking and scoring, manager coaching and conversational intelligence, it seems that sales and revenue teams are realizing that this is not, in and of itself, enough to arrest the decline in quota attainment and the general failure of most sales teams’ members to make targets. But, as Antoine de...</p> </div> <a href="https://blog.isg-research.net/planning-matters-to-sales-and-revenue-performance-management"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue</a>, <a href="https://blog.isg-research.net/topic/revenue-performance-management">Revenue Performance Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/data-is-the-strategic-raw-material-of-finance-departments">Data is the Strategic Raw Material of Finance Departments</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/robert-kugel"> Robert Kugel </a> on <span class="post-date">07 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=200&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=100&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=200&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=300&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=400&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=500&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png?width=600&name=Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The Office of Finance can be compared to a numbers factory where the main raw material, data, is transformed into financial statements, management accounting, analyses, forecasts, budgets, regulatory filings, tax returns and all kinds of reports. Data is the strategic raw material of the finance and accounting department. It is the key ingredient in every sale and purchase as well as every transaction of any description. Quality control is essential to achieving high standards of output in any...</p> </div> <a href="https://blog.isg-research.net/data-is-the-strategic-raw-material-of-finance-departments"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/office-of-finance">Office of Finance</a>, <a href="https://blog.isg-research.net/topic/embedded-analytics">embedded analytics</a>, <a href="https://blog.isg-research.net/topic/analytics">Analytics</a>, <a href="https://blog.isg-research.net/topic/business-intelligence">Business Intelligence</a>, <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/business-planning">Business Planning</a>, <a href="https://blog.isg-research.net/topic/erp-and-continuous-accounting">ERP and Continuous Accounting</a>, <a href="https://blog.isg-research.net/topic/data-operations">data operations</a>, <a href="https://blog.isg-research.net/topic/digital-finance">digital finance</a>, <a href="https://blog.isg-research.net/topic/operational-data-platforms">operational data platforms</a>, <a href="https://blog.isg-research.net/topic/analytic-data-platforms">Analytic Data Platforms</a>, <a href="https://blog.isg-research.net/topic/revenue-lease-and-tax-accounting">Revenue, Lease and Tax Accounting</a>, <a href="https://blog.isg-research.net/topic/purchasing-sourcing-payments">Purchasing/Sourcing/Payments</a>, <a href="https://blog.isg-research.net/topic/consolidate-close-report">Consolidate/Close/Report</a>, <a href="">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/digital-modernization-helps-cios-align-to-business-growth">Digital Modernization Helps CIOs Align to Business Growth</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">06 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=200&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=100&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=200&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=300&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=400&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=500&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png?width=600&name=Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span style="color: #797979;">I am happy to announce that I have taken on a new role at Ventana Research to lead the firm’s overall research and advisory for the CIO and technology leader practice. The area focuses on digital modernization and the transformation necessary for IT teams to be successful across an organization. The market coverage spans Cloud Computing, Digital Security, Generative AI and the technologies driving Intelligent Automation.</span></p> </div> <a href="https://blog.isg-research.net/digital-modernization-helps-cios-align-to-business-growth"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/large-language-models-and-generative-ai-beware-misplaced-trust">Large Language Models and Generative AI: Beware Misplaced Trust</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/matt-aslett"> Matt Aslett </a> on <span class="post-date">06 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=200&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=100&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=200&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=300&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=400&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=500&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png?width=600&name=Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>The data and analytics sector rightly places great importance on data quality: Almost two-thirds (64%) of participants in Ventana Research’s <a href="https://www.ventanaresearch.com/benchmark/analytics/analytics_and_data" rel="noopener" target="_blank"><span style="text-decoration: underline;">Analytics and Data Benchmark Research</span></a> cite reviewing data for quality and consistency issues as the most time-consuming task in analyzing data. Data and analytics vendors would not recommend that customers use tools known to have data quality problems. It is somewhat surprising, therefore, that data and analytics vendors are rushing to encourage customers...</p> </div> <a href="https://blog.isg-research.net/large-language-models-and-generative-ai-beware-misplaced-trust"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/analytics">Analytics</a>, <a href="https://blog.isg-research.net/topic/data-governance">Data Governance</a>, <a href="https://blog.isg-research.net/topic/data-management">Data Management</a>, <a href="https://blog.isg-research.net/topic/data">Data</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/natural-language-processing">natural language processing</a>, <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data</a>, <a href="">AI and Machine Learning</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/why-pricing-should-matter-for-everyone">Why Pricing Should Matter for Everyone</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/stephen-hurrell"> Stephen Hurrell </a> on <span class="post-date">06 June 2023 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=200&name=Why_Pricing_Should_Matter_for_Everyone.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=100&name=Why_Pricing_Should_Matter_for_Everyone.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=200&name=Why_Pricing_Should_Matter_for_Everyone.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=300&name=Why_Pricing_Should_Matter_for_Everyone.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=400&name=Why_Pricing_Should_Matter_for_Everyone.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=500&name=Why_Pricing_Should_Matter_for_Everyone.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Why_Pricing_Should_Matter_for_Everyone.png?width=600&name=Why_Pricing_Should_Matter_for_Everyone.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>I wrote <a href="/pricing-optimization-software-helps-maximize-revenue" rel="noopener" target="_blank"><span style="text-decoration: underline;">last year</span></a> about how interest in pricing management is now expanding from the traditional use cases in industries such as manufacturing and chemicals. In part, this has been helped by technology changes that are allowing vendors to offer the advantages of pricing optimization and management without the “science project” approach, which has previously convinced many that the returns did not justify the disruption and time to value of traditional initiatives. All three parts of a typical...</p> </div> <a href="https://blog.isg-research.net/why-pricing-should-matter-for-everyone"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/revenue-management">Revenue Management</a>, <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue</a> <hr> </div> <script> // Check active classes var checkClass = function() { if ( $('.fil_item').hasClass('hide') ) { $('.fil_item').removeClass('hide'); } }; // Category filters $('.all').click( function() { checkClass(); }); // Active tag $('.bttn').click(function(){ $('.bttn').removeClass('active'); $(this).addClass('active'); }) </script> </div> <div class="blog-numeric-pagination span12 ">   </div> </div> <div class="blog-sidebar">   <style> .blog-sidebar h3 { font-size: 18px; margin-bottom: 30px; position: relative; color: var(--light_blue); padding-top:40px; } .btn-secondary, .filter-expand-link { text-transform: uppercase; background-color: #113049!important; border-color: #113049!important; color: #ffffff!important; transition: all .15s ease-in-out; animation-timing-function: ease-in-out; font-family: 'Open Sans', sans-serif; font-style: normal; font-weight: 500; text-decoration: none; font-size: 0.875rem; line-height: 1.4000000000000001rem; border-radius: 6px; height: 3.5rem; text-align: center; padding: 0 2.8125rem; border: 1px solid; display: -webkit-inline-box; display: -ms-inline-flexbox; display: inline-flex; -webkit-box-align: center; -ms-flex-align: center; align-items: center; } .filter-expand-link { text-transform: uppercase; background-color: #113049!important; border-color: #113049!important; color: #ffffff!important; transition: all .15s ease-in-out; animation-timing-function: ease-in-out; font-family: 'Open Sans', sans-serif; font-style: normal; font-weight: 500; text-decoration: none; font-size: 0.875rem; line-height: 1.4000000000000001rem; border-radius: 6px; height: 3.5rem; text-align: center; padding: 0 2.8125rem; border: 1px solid; display: -webkit-inline-box; display: -ms-inline-flexbox; display: inline-flex; -webkit-box-align: center; -ms-flex-align: center; align-items: center; } </style> <span class="hs-cta-wrapper" id="hs-cta-wrapper-960cd0b7-7494-40d3-ac1c-5825d5a075be"><span class="hs-cta-node hs-cta-960cd0b7-7494-40d3-ac1c-5825d5a075be" id="hs-cta-960cd0b7-7494-40d3-ac1c-5825d5a075be"><a href="https://cta-redirect.hubspot.com/cta/redirect/2035844/960cd0b7-7494-40d3-ac1c-5825d5a075be"><img class="hs-cta-img" id="hs-cta-img-960cd0b7-7494-40d3-ac1c-5825d5a075be" style="border-width:0px;" src="https://no-cache.hubspot.com/cta/default/2035844/960cd0b7-7494-40d3-ac1c-5825d5a075be.png" alt="JOIN OUR COMMUNITY"></a></span><script charset="utf-8" src="https://js.hscta.net/cta/current.js"></script><script type="text/javascript"> hbspt.cta.load(2035844, '960cd0b7-7494-40d3-ac1c-5825d5a075be', {"useNewLoader":"true","region":"na1"}); </script></span> <span id="hs_cos_wrapper_module_1495215326694198" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h3><span style="color: #284a7b;">Our Analyst Perspective Policy</span></h3> <ul> <li style="display: none; list-style: none;"> <p><span style="color: #284a7b;">Ventana Research’s Analyst Perspectives are fact-based analysis and guidance on business, </span><g class="gr_ gr_12 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="12" data-gr-id="12">industry</g><span style="color: #284a7b;"> and technology vendor trends. 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100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=50&name=Menninger.David%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=100&name=Menninger.David%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=150&name=Menninger.David%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=200&name=Menninger.David%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=250&name=Menninger.David%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=300&name=Menninger.David%20Pic.Circle.png 300w"> <h5 class="analyst_name">David Menninger</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://jefforr.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=100&name=Orr.Jeff.Circle.png" alt="Jeff Orr" width="100" data-constrained="true" caption="false" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=50&name=Orr.Jeff.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=100&name=Orr.Jeff.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=150&name=Orr.Jeff.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=200&name=Orr.Jeff.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=250&name=Orr.Jeff.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=300&name=Orr.Jeff.Circle.png 300w" sizes="(max-width: 100px) 100vw, 100px"> <h5 class="analyst_name">Jeff Orr</h5> </a> </div> </div>   <div class="row-fluid"> <div class="span6" style="text-align: center;"> <a href="https://keithdawson.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=100&name=Dawson.Keith%20Pic.Circle.png" alt="Keith Dawson" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=50&name=Dawson.Keith%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=100&name=Dawson.Keith%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=150&name=Dawson.Keith%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=200&name=Dawson.Keith%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=250&name=Dawson.Keith%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=300&name=Dawson.Keith%20Pic.Circle.png 300w"> <h5 class="analyst_name">Keith Dawson</h5> </a> </div> <div class="span6" style="text-align:center;"> <a href="https://marksmith.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=100&name=Smith.Mark%20Pic.Circle.png" alt="Mark Smith" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=50&name=Smith.Mark%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=100&name=Smith.Mark%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=150&name=Smith.Mark%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=200&name=Smith.Mark%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=250&name=Smith.Mark%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=300&name=Smith.Mark%20Pic.Circle.png 300w"> <h5 class="analyst_name">Mark Smith</h5> </a> </div> </div>   <div class="row-fluid"> <div class="span6" style="text-align: center;"> <a href="https://mattaslett.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=100&name=Aslett.Matt%20Pic.Circle.png" alt="Matt Aslett" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=50&name=Aslett.Matt%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=100&name=Aslett.Matt%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=150&name=Aslett.Matt%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=200&name=Aslett.Matt%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=250&name=Aslett.Matt%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=300&name=Aslett.Matt%20Pic.Circle.png 300w"> <h5 class="analyst_name">Matt Aslett</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://matthewbrown.isg-research.net/"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=100&name=profile_vr_matthew_brown_circle_900x900.png" alt="Matthew Brown" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=50&name=profile_vr_matthew_brown_circle_900x900.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=100&name=profile_vr_matthew_brown_circle_900x900.png 100w, 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src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=100&name=Kugel.Robert%20Pic.Circle.png" alt="Robert Kugel" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=50&name=Kugel.Robert%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=100&name=Kugel.Robert%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=150&name=Kugel.Robert%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=200&name=Kugel.Robert%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=250&name=Kugel.Robert%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=300&name=Kugel.Robert%20Pic.Circle.png 300w"> <h5 class="analyst_name">Robert Kugel</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://stephenhurrell.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=100&name=Hurrell.Stephen%20Pic.Circle.png" alt="Stephen Hurrell" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=50&name=Hurrell.Stephen%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=100&name=Hurrell.Stephen%20Pic.Circle.png 100w, 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<a href="https://blog.isg-research.net/archive/2017/01">January 2017 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/12">December 2016 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/11">November 2016 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/10">October 2016 <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/09">September 2016 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/08">August 2016 <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a 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href="https://blog.isg-research.net/archive/2014/07">July 2014 <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/06">June 2014 <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/05">May 2014 <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/04">April 2014 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/03">March 2014 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/02">February 2014 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/01">January 2014 <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/12">December 2013 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/11">November 2013 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/10">October 2013 <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/09">September 2013 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/08">August 2013 <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/07">July 2013 <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/06">June 2013 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/05">May 2013 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/04">April 2013 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/03">March 2013 <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/02">February 2013 <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/01">January 2013 <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/12">December 2012 <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/11">November 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/10">October 2012 <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/09">September 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/08">August 2012 <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/07">July 2012 <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/06">June 2012 <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/05">May 2012 <span class="filter-link-count" dir="ltr">(32)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/04">April 2012 <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/03">March 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/02">February 2012 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/01">January 2012 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/12">December 2011 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/11">November 2011 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/10">October 2011 <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/09">September 2011 <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/08">August 2011 <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/07">July 2011 <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/06">June 2011 <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/05">May 2011 <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/04">April 2011 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/03">March 2011 <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/02">February 2011 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/01">January 2011 <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/12">December 2010 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/11">November 2010 <span class="filter-link-count" dir="ltr">(132)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/06">June 2010 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> </div> </span> <span id="hs_cos_wrapper_post_filter" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_filter" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_filter"><div class="block"> <h3>Posts by Topic</h3> <div class="widget-module"> <ul> <li> <a href="https://blog.isg-research.net/topic/10q">10Q <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/vendor-references">[Vendor references] <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/absolute-data">Absolute Data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/accessibility">Accessibility <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/accountants">accountants <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting">Accounting <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-close">accounting close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-software">accounting software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-analytics-erp-eam-crm-hcm-innovation-cl">accounting, analytics, ERP, EAM, CRM, HCM, innovat <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounts-payable">Accounts Payable <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounts-receivable">Accounts Receivable <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/acd">ACD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/acquisition">acquisition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/agent-management">agent management <span class="filter-link-count" dir="ltr">(110)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/agile">agile <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai">AI <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai-machine-learning">AI & Machine Learning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai-and-machine-learning">AI and Machine Learning <span class="filter-link-count" dir="ltr">(270)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/aiops">AIOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alert">alert <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alpine-data-labs">alpine data labs <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alteryx">alteryx <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alteryx-inspire">Alteryx Inspire <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analysis">analysis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-catalyst">analytic catalyst <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-data-platforms">Analytic Data Platforms <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-operations">Analytic Operations <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytical-application">analytical application <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytical-discovery">analytical discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics">Analytics <span class="filter-link-count" dir="ltr">(955)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data <span class="filter-link-count" dir="ltr">(124)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-and-data">Analytics and Data <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-in-the-cloud">analytics in the cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/and-verint">and Verint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/application">application <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/arcplan">arcplan <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/artificial-intelligence">Artificial intelligence <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/asc-606">asc 606 <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/asc842">ASC842 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/assets">assets <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/audit">audit <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/augmented-analytics">Augmented Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/automation">automation <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/awards">Awards <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/azure">azure <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/backup">Backup <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/balanced-scorecard">balanced scorecard <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/banking">banking <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/benchmark">benchmark <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/beps">BEPS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/beqom">beqom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/best-pracices">best pracices <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bi-platform">BI platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-analytics">big analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-data">Big Data <span class="filter-link-count" dir="ltr">(431)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-query">big query <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/billing-and-recurring-revenue">Billing and Recurring Revenue <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/billing-software">billing software <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/blockchain">blockchain <span class="filter-link-count" dir="ltr">(34)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/blockchain-distributed-ledger-dlt-erp-scm-supply-c">blockchain, distributed ledger, DLT, ERP, SCM, sup <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/board-international">BOARD International <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/board-of-directors">board of directors <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bots">bots <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/box">box <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bribery">bribery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budget">budget <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting">Budgeting <span class="filter-link-count" dir="ltr">(74)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting-and-planning">budgeting and planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting-software">budgeting software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business">Business <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-activity-monitoring">business activity monitoring <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-analytics">Business Analytics <span class="filter-link-count" dir="ltr">(663)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-applications">Business Applications <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-collaboration">Business Collaboration <span class="filter-link-count" dir="ltr">(361)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-continuity">Business Continuity <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-digital-commerce">business digital commerce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-innovation">business innovation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence">Business Intelligence <span class="filter-link-count" dir="ltr">(666)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-3">business intelligence <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-2">business intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-business-analytics-cloud-clo">Business Intelligence, Business Analytics, Cloud, <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-mobility">Business Mobility <span class="filter-link-count" dir="ltr">(160)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-model">business model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-objects">Business Objects <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-objects-predictive-analytics">Business Objects predictive analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-performance">Business Performance <span class="filter-link-count" dir="ltr">(739)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-performance-management-bpm">Business Performance Management (BPM) <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-plan">business plan <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-planning">Business Planning <span class="filter-link-count" dir="ltr">(95)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process">business process <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-execution">business process execution <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-management">Business Process Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-monitoring">business process monitoring <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-outsourcing">business process outsourcing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-suite">Business Suite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-technology">Business Technology <span class="filter-link-count" dir="ltr">(40)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-technology-innovation">Business Technology Innovation <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-value">business value <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calabrio">Calabrio <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-center">Call Center <span class="filter-link-count" dir="ltr">(301)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-center-analytics">call center analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-copy">Call Copy <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-routing">Call Routing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/callidus-software">Callidus Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calliduscloud">CallidusCloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/callminer">Callminer <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calltower">CallTower <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cambridge-semantics">Cambridge Semantics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/camelon-software">Camelon Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/candidate-engagement">candidate engagement <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/candidate-experience">Candidate Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capacity-utilization">capacity utilization <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-adequacy">capital adequacy <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-budget">capital budget <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-markets">capital markets <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-spending">capital spending <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cash-management">cash management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ccaas">CCaaS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cdh3">CDH3 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cdp">CDP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/celergo-hcm">Celergo HCM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cem">CEM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceo">CEO <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceo-cfo-financial-performance-management-forecasti">CEO, CFO, Financial Performance Management, Foreca <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cep">CEP <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceridian">Ceridian <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cfo">CFO <span class="filter-link-count" dir="ltr">(164)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/challenge">challenge <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/channel">channel <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/channelinsight">ChannelInsight <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chargebacks">chargebacks <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chart-of-accounts">chart of accounts <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chatbots">Chatbots <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chatter">Chatter <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chief-risk-officer">Chief Risk Officer <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chro">CHRO <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ci-cd">CI/CD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cicero">Cicero <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cincom">Cincom <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cio">CIO <span class="filter-link-count" dir="ltr">(112)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cio-callenges">cio callenges <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cirro">Cirro <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cisco">Cisco <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ciso">CISO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clarabridge">Clarabridge <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clarity-systems">Clarity Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clickfox">Clickfox <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/close">close <span class="filter-link-count" dir="ltr">(43)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/closed-loop">closed loop <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/closing">closing <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud">Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-analytics">cloud analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-business-intelligence">cloud business intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing <span class="filter-link-count" dir="ltr">(863)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-erp">cloud ERP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud9-analytics">Cloud9 Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloudera">Cloudera <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloudops">CloudOps <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cmo">CMO <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coaching">coaching <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coda">CODA <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognitive-computing">Cognitive Computing <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos">Cognos <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-analytics">cognos analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-enterprise">cognos enterprise <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-express">cognos express <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-insight">cognos insight <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaboration">Collaboration <span class="filter-link-count" dir="ltr">(263)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaboration-for-business">collaboration for business <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-conversational-computing">Collaborative & Conversational Computing <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-analytics">Collaborative Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-computing">collaborative computing <span class="filter-link-count" dir="ltr">(34)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commerce">Commerce <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commission">commission <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commodity-model">commodity model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commodity-models">commodity models <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/communications">communications <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/compensation">Compensation <span class="filter-link-count" dir="ltr">(64)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/competition">competition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/complex-event-processing">Complex Event Processing <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/compliance">compliance <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/composite-document">Composite document <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/composite-software">Composite Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/computer-vision">Computer Vision <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/computing">computing <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/concur">Concur <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/confirmit">Confirmit <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/connectwise">ConnectWise <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/connotate">Connotate <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidate-and-close-management">Consolidate and Close Management <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidate-close-report">Consolidate/Close/Report <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidating">consolidating <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidation">Consolidation <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consulting">Consulting <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contact-center">Contact Center <span class="filter-link-count" dir="ltr">(437)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contact-center-analytics">Contact Center Analytics <span class="filter-link-count" dir="ltr">(226)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contactual">Contactual <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/container">container <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/content-management">Content Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contingency">contingency <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contingency-planning">contingency planning <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-accounting">Continuous Accounting <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-improvement">continuous improvement <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-payroll">Continuous Payroll <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-planning">Continuous Planning <span class="filter-link-count" dir="ltr">(60)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-supply-chain">continuous supply chain <span class="filter-link-count" dir="ltr">(42)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-supply-chain-erp">Continuous Supply Chain & ERP <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-threat-exposure-management">Continuous Threat Exposure Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contract">contract <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contract-management">contract management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/control">control <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controller">Controller <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controller-2">controller <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controls">controls <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-ai">Conversational AI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-computing">Conversational Computing <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-marketing">Conversational Marketing <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coo">COO <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/core-hr">Core HR <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cornerstone-ondemand">Cornerstone OnDemand <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corporate-finance">Corporate Finance <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corporate-governance">Corporate Governance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corvisa-cloud">Corvisa Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cost-management">Cost Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/costing">costing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cpaas">CPaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cpq">CPQ <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/credit">credit <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crisis">crisis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crm">CRM <span class="filter-link-count" dir="ltr">(267)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crm-customer-service">CRM customer service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cro">CRO <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cryptic">cryptic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crystal-reports">Crystal reports <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ctalk-ltd">cTalk Ltd <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ctem">CTEM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cto">CTO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/currency">currency <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer">Customer <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-contact-center">Customer & Contact Center <span class="filter-link-count" dir="ltr">(557)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-analytics">Customer Analytics <span class="filter-link-count" dir="ltr">(263)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-communications">Customer Communications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-data-management">Customer Data Management <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-data-platforms">Customer Data Platforms <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-digital-technology">Customer Digital Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-engagement">Customer Engagement <span class="filter-link-count" dir="ltr">(70)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-excellence">Customer Excellence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience <span class="filter-link-count" dir="ltr">(532)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management <span class="filter-link-count" dir="ltr">(55)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-feedback">Customer Feedback <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-feedback-management">Customer Feedback Management <span class="filter-link-count" dir="ltr">(123)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-information-management">Customer Information Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-intelligence">Customer Intelligence <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-interaction-technology">Customer Interaction Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-journey-maps">Customer Journey Maps <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-life-cycle">customer life cycle <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-performance">Customer Performance <span class="filter-link-count" dir="ltr">(109)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-relationship-management">Customer Relationship Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-service">Customer Service <span class="filter-link-count" dir="ltr">(289)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-service-and-support">customer service and support <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cxm">CXM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cybersecurity">Cybersecurity <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dashboard">dashboard <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dashboards">Dashboards <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data">Data <span class="filter-link-count" dir="ltr">(305)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-analytics">Data Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-artisan">data artisan <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-blending">data blending <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-catalog">Data catalog <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-democratization">Data Democratization <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-discovery">Data Discovery <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-fabric">data fabric <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-governance">Data Governance <span class="filter-link-count" dir="ltr">(155)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-integration">Data Integration <span class="filter-link-count" dir="ltr">(82)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-integrity">data integrity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-intelligence">Data Intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-lake">Data Lake <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-lakes">data lakes <span class="filter-link-count" dir="ltr">(43)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-management">Data Management <span class="filter-link-count" dir="ltr">(88)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-mart">data mart <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-mining">Data Mining <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-observability">Data Observability <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-operations">data operations <span class="filter-link-count" dir="ltr">(101)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-ops">Data Ops <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-orchestration">Data Orchestration <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-pipelines">Data Pipelines <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-platforms">data platforms <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-preparation">Data Preparation <span class="filter-link-count" dir="ltr">(89)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-products">Data Products <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-quality">Data Quality <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-science">Data Science <span class="filter-link-count" dir="ltr">(61)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-scientist">Data Scientist <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-storage">Data Storage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-virtualization">Data Virtualization <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-virtualization-data-integration-data-lake-big">Data virtualization, data integration, data lake, <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-visualization">Data Visualization <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-viz">data viz <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-warehousing">Data Warehousing <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database">Database <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database-as-a-service">Database as a Service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database-com">database.com <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/datameer">Datameer <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dataops">dataops <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dataprep">DataPrep <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/datawatch">Datawatch <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dayforce">dayforce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ddi">DDI <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/debt">debt <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision">decision <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-hub">Decision Hub <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-intelligence">Decision Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-management">Decision Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decusoft">Decusoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/deep-learning">Deep Learning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dell">Dell <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dell-boomi">Dell Boomi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-chain">Demand Chain <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-generation">Demand Generation <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-management">demand management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-planning">Demand Planning <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/design">design <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/designed-data">designed data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/desktop-analytics">Desktop Analytics <span class="filter-link-count" dir="ltr">(124)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/development">development <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/devops-and-platforms">DevOps and Platforms <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/devsecops">DevSecOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/df11">DF11 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dg">DG <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dhcp">DHCP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-applications">Digital Applications <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-business">Digital Business <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-commerce">Digital Commerce <span class="filter-link-count" dir="ltr">(104)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-communications">Digital Communications <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-experience-platform">Digital Experience Platform <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-finance">digital finance <span class="filter-link-count" dir="ltr">(105)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-innovation-awards">Digital Innovation Awards <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-intelligence">Digital Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-interviewing">Digital Interviewing <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-marketing">Digital Marketing <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-operations">Digital Operations <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-publishing">Digital Publishing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-security">Digital Security <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology <span class="filter-link-count" dir="ltr">(292)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-transformation">Digital transformation <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/direct-data-mapping">Direct Data Mapping <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/disaster-recovery">Disaster Recovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery">Discovery <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery-analytics">discovery analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery-tools">discovery tools <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/distribution">distribution <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dns">DNS <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/document-management">Document Management <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dodd-frank">Dodd-Frank <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/domestic-payroll">Domestic Payroll <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/domo">Domo <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dovetail">Dovetail <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dreamforce">Dreamforce <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-analysis">driver analysis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-based">driver-based <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-based-planning">driver-based planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics">Dynamics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-ax">Dynamics AX <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-gp">Dynamics GP <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-nav-dynamics-sl">Dynamics NAV Dynamics SL <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/e-discovery">e-discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/echopass">Echopass <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eclipse">Eclipse <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/edi">EDI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ediscovery">eDiscovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/editorial">Editorial <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/effectiveness">effectiveness <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eg-solutions">eg Solutions <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/elasticube">elasticube <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eloqua">Eloqua <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/embedded-analytics">embedded analytics <span class="filter-link-count" dir="ltr">(95)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/emc">EMC <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-engagement">Employee Engagement <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-experience">employee experience <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-onboarding">Employee Onboarding <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-productivity">Employee Productivity <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/empower">Empower <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/end-to-end">end-to-end <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/endeca">endeca <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enghouse-interactive">Enghouse interactive <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enkata">Enkata <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-applications">Enterprise Applications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-data-strategy">Enterprise Data Strategy <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-messaging-internet-of-things-iot-middle">Enterprise messaging, Internet of Things, IoT, mid <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-profitability-management">enterprise profitability management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-resource-planning">Enterprise Resource Planning <span class="filter-link-count" dir="ltr">(72)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-risk-management">enterprise risk management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-software">Enterprise Software <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-spreadsheet">enterprise spreadsheet <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-tax">Enterprise Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterworks">Enterworks <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/environment-management">Environment Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/environmental">Environmental <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/envision">Envision <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/epicor">Epicor <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/epiphany">Epiphany <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/equifax">Equifax <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/equity-research">equity research <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erm">ERM <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erp">ERP <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erp-and-continuous-accounting">ERP and Continuous Accounting <span class="filter-link-count" dir="ltr">(150)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/error">error <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/esg">ESG <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/esri">ESRI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/essbase">Essbase <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ethority">eThority <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-data">Event Data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-discovery">Event discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-stream">Event Stream <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-stream-processing">Event Stream Processing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-streams">Event Streams <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exacttarget">ExactTarget <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exadata">exadata <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exalytics">Exalytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/excel">Excel <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/excentive">Excentive <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/executive">executive <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expense">expense <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expense-management">expense management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/experience-management">Experience Management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expert-systems">Expert Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exploration">Exploration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exploratory-analytics">exploratory analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/explorium">Explorium <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/extended-close">extended close <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/extended-reality">extended reality <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/external-data-platform">External Data Platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exterro">Exterro <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/f-type">F-Type <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fasb">FASB <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fast-close">Fast close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/feedback">Feedback <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fei">FEI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ferf-ceo">FERF CEO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/field-service">Field Service <span class="filter-link-count" dir="ltr">(29)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance">finance <span class="filter-link-count" dir="ltr">(53)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-analytics">Finance Analytics <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-cloud">finance cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-financial-applications-financial-close">Finance Financial Applications Financial Close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-performance-management">Finance Performance Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-transformation">finance transformation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial">financial <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-analytics">financial analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-applications">Financial Applications <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-close">Financial Close <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-governance">Financial Governance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-management">Financial Management <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-model">financial model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance">Financial Performance <span class="filter-link-count" dir="ltr">(561)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-2">financial performance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-management">Financial Performance Management <span class="filter-link-count" dir="ltr">(237)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-management-fpm">Financial Performance Management (FPM) <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-planning">financial planning <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-regulation">financial regulation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-reporting">financial reporting <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-risk-management">financial risk management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-services">Financial Services <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-software">financial software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-standards">financial standards <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-statement">financial statement <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-systems">financial systems <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financialforce">FinancialForce <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financialforce-com">FinancialForce.com <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financials">financials <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/five9">Five9 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/flow">flow <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fms">FMS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/for-example-genesys">for example Genesys <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/forecast">Forecast <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/forecasting">forecasting <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fpa">FP&A <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fpm">FPM <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fraud">Fraud <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fuel50">Fuel50 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fusion-applications">Fusion Applications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gaap">GAAP <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gamifiacation">Gamifiacation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gartner">Gartner <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/genai">GenAI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/generative-ai">Generative AI <span class="filter-link-count" dir="ltr">(37)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/genesys">Genesys <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/geographic-information-systems">Geographic Information Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gis">GIS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/global-payroll">Global Payroll <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/globoforce">Globoforce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/golden-records">Golden Records. <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gooddata">Gooddata <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/google">Google <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance">Governance <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk">Governance & Risk <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk-and-compliance">Governance Risk and Compliance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk-compliance-grc">Governance, Risk & Compliance (GRC) <span class="filter-link-count" dir="ltr">(143)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/grc">GRC <span class="filter-link-count" dir="ltr">(55)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/grc-governance-risk-compliance-risk-management-wat">GRC, governance, risk, compliance, risk management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/green">Green <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/greenplum">Greenplum <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gui">GUI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hadoop">Hadoop <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hana">HANA <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/harvard-business-review">Harvard Business Review <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hawq">HAWQ <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm">HCM <span class="filter-link-count" dir="ltr">(57)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-analytics">HCM Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-systems">HCM Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-hr-hrms-workforce-management-learning-manageme">HCM, HR, HRMS, Workforce Management, Learning Mana <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdfs">HDFS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdinsights">HDinsights <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdp">HDP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/headcount-planning">headcount planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/healthcare-compliance">Healthcare Compliance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/healthcare-reform">Healthcare Reform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/heiler">Heiler <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hewlett-packard">Hewlett Packard <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hirevue">HireVue <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hiring">Hiring <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hive">Hive <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hive9-marketing-performance-management">Hive9 Marketing Performance Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hortonworks">Hortonworks <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hospitality">Hospitality <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/host-analytics">Host Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp">HP <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp-neoview">HP Neoview <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp-touchpad">HP Touchpad <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr">HR <span class="filter-link-count" dir="ltr">(56)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-analytics">HR Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-management">HR Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-managementhrms">HR Management(HRMS) <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-research">HR research <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-tech">HR Tech <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-technology">HR technology <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-technology-conference">HR Technology Conference <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hrpayroll">HR/Payroll <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hris">HRIS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hrms">HRMS <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/html5">HTML5 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hubspot">HubSpot <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital">Human Capital <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital-analytics">Human Capital Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital-management">Human Capital Management <span class="filter-link-count" dir="ltr">(308)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-concepts">Human Concepts <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-resources-management">Human Resources Management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hunite">Hunite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hybrid-cloud-platforms">Hybrid Cloud Platforms <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hybris">Hybris <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hyperion">Hyperion <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/i9">I9 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iac">IaC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iasb">IASB <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm">IBM <span class="filter-link-count" dir="ltr">(73)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-business-analytics">IBM Business Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-db2">IBM DB2 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-predictive-customer-intelligence">IBM Predictive Customer Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-spss">IBM SPSS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-watson">IBM Watson <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibp">IBP <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ifrs">IFRS <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ifrs16">IFRS16 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/impala">Impala <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/in-memory">In-memory <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/in-memory-computing">In-Memory Computing <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inclusion">Inclusion <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/incontact">InContact <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/industry-analyst">Industry Analyst <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inetsoft">InetSoft <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/influencers">Influencers <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infodiscovery">InfoDiscovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infomgt-location">InfoMgt; Location <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infopia">InfoPia <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infor">Infor <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infor-birst">Infor Birst <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica">Informatica <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-cloud">Informatica Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-hparser">Informatica HParser <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-world">Informatica World <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatics">Informatics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information">Information <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-applications">Information Applications <span class="filter-link-count" dir="ltr">(222)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-availability">Information Availability <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builder-iway">Information Builder iway <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builders">Information Builders <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builders-summit-2019">Information Builders Summit 2019 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-discovery">Information Discovery <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-life-cycle-management">Information Life Cycle Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-management">Information Management <span class="filter-link-count" dir="ltr">(381)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-management-im">Information Management (IM) <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-optimization">Information Optimization <span class="filter-link-count" dir="ltr">(52)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-platform">Information Platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-technology">Information Technology <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infosphere">InfoSphere <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/initiatives-management">Initiatives Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/initiatives-planning">Initiatives Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inkling">inkling <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/innovation-awards">Innovation Awards <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/insights">Insights <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intacct">Intacct <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/integrated-business-planning">Integrated Business Planning <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-automation">Intelligent Automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-cx">Intelligent CX <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-marketing">intelligent marketing <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-memory">Intelligent Memory <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-sales">intelligent sales <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactions">Interactions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactive-intelligence">Interactive Intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactive-intelligence-jacada">Interactive Intelligence Jacada <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internal-audit">Internal Audit <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/international-finance">International Finance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internet-of-everything">Internet of Everything <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internet-of-things">Internet of Things <span class="filter-link-count" dir="ltr">(74)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intradiem">Intradiem <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intuit-quicken">Intuit Quicken <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inventory-management">inventory management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inventory-optimization">Inventory Optimization <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot">IOT <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot-and-edge-computing">IoT and Edge Computing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot-operationalintelligence-real-time">IOT, OperationalIntelligence, Real-time <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ipam">IPAM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it">IT <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-analytics">IT Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-analytics-performance">IT Analytics & Performance <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-controls">IT controls <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-cost">IT cost <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-governance">IT governance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-performance">IT Performance <span class="filter-link-count" dir="ltr">(178)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-performance-management-itpm">IT Performance Management (ITPM) <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-research">IT Research <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-risk-management">IT Risk Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-service-management">IT Service Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itil">ITIL <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itops">ITOps <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itsm">ITSM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jacada">Jacada <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jaspersoft">Jaspersoft <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jd-edwards">JD Edwards <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jda-software">JDA Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jibe">Jibe <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jobscience">Jobscience <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jobvite">JobVite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/johnson-controls-panoptix">Johnson Controls Panoptix <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jonova">Jonova <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/journalism">Journalism <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/json">JSON <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kalido">Kalido <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kana">Kana <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kapow">Kapow <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kapplets">Kapplets <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/karmasphere">Karmasphere <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kenandy">Kenandy <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kenexa">Kenexa <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/key-performance-indicators">Key Performance Indicators <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/key-performance-indictors">Key Performance Indictors <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kinaxis">Kinaxis <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knoahsoft">KnoahSoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knopahsoft">KnopahSoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knowlagent">Knowlagent <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knowledge-management">Knowledge Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kofax">Kofax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kognitio">Kognitio <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kpi">KPI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kri">KRI <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kronos">Kronos <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kxen">KXEN <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kyriba">Kyriba <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kyriba-financial-performance-management">Kyriba Financial Performance Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lagan">Lagan <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lan">LAN <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lasr">LASR <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lawson">Lawson <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lawson-software">Lawson Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning">Learning <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning-management">Learning Management <span class="filter-link-count" dir="ltr">(66)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning-management-system">Learning Management System <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-accounting">Lease Accounting <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-and-tax-accounting">lease and tax accounting <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-management">Lease Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/leasing">leasing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/leonardo">Leonardo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/linux">Linux <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/liveops">LiveOps <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lms">LMS <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/local-ly">Local.ly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/location-analytics">Location Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/location-intelligence">Location Intelligence <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logi-analytics">Logi Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logitech">Logitech <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logixml">LogiXML <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/longview">LongView <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/looker">looker <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lucent">Lucent <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lumira">Lumira <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lxp">LXP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-conversational-computing">Machine Conversational Computing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-data">Machine data <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning">Machine Learning <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-and-cognitive-computing">Machine Learning and Cognitive Computing <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-digital-technology">Machine Learning Digital Technology <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-operations">Machine Learning Operations <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/management">Management <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/manticore-technology">Manticore Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/manufacturing">Manufacturing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mapr">MapR <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mapreduce">MapReduce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/market-agenda">Market Agenda <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/market-research">Market Research <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing">Marketing <span class="filter-link-count" dir="ltr">(102)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-automation">Marketing Automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-performance-management">Marketing Performance Management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-planning">Marketing Planning <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-sales">marketing sales <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketo">Marketo <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/markettools">MarketTools <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marklogic">MarkLogic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/master-data-management">Master Data Management <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/maxager">Maxager <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/maximo">Maximo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mdm">MDM <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mdx">MDX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/meg-whitman">Meg Whitman <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/merced-systems">Merced Systems <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mercer">Mercer <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/meridian-learning-learning-management-systems-lms-">Meridian, Learning, Learning Management Systems, L <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/metrics">Metrics <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft">Microsoft <span class="filter-link-count" dir="ltr">(37)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-azure">Microsoft Azure <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-excel">Microsoft Excel <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-office">Microsoft Office <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-powerpoint">Microsoft Powerpoint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-windows-phone">Microsoft Windows Phone <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-linkedin-cmo-sales">Microsoft, LinkedIn, CMO, Sales <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microstrategy">MicroStrategy <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/middleware">Middleware <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/migration">Migration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mlops">MLOps <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile">Mobile <span class="filter-link-count" dir="ltr">(118)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-analytics">Mobile Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-applications">Mobile Applications <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-apps">Mobile Apps <span class="filter-link-count" dir="ltr">(42)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-bi-analytics-business-intelligence">Mobile BI, Analytics, Business Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-business-intelligence">Mobile Business Intelligence <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-computing">mobile computing <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-intelligence">Mobile Intelligence <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing">mobile marketing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing-digital-commerce">Mobile Marketing Digital Commerce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-technology">Mobile Technology <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing-location-communication">Mobile, Marketing Location Communication <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobility">Mobility <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-building-and-large-language-models">Model Building and Large Language Models <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-n">Model N <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-training">Model Training <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/modeling">Modeling <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/monarch">Monarch <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mpp">MPP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mro">MRO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mulesoft">Mulesoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/multi-cloud">Multi-Cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/na14">NA14 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/narrative-science">Narrative Science <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language">Natural Language <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language-generation">Natural Language Generation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language-processing">natural language processing <span class="filter-link-count" dir="ltr">(85)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/navetti">Navetti <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nec">NEC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netapp">NetApp <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netbase">NetBase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netezza">Netezza <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netops">NetOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite">NetSuite <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite-openai">NetSuite OpenAi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite-tribehr-hcm-hr-hrms-customer-experience-z">NetSuite, TribeHR, HCM, HR, HRMS, Customer Experie <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/networking">Networking <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/news">News <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/newvoicemedia">NewVoicemedia <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexidia">Nexidia <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexus-7">Nexus 7 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexxphase">Nexxphase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nice-systems">NICE Systems <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nist">NIST <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nlp">NLP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/noble-systems">Noble Systems <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nokia">Nokia <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nomis-solutions">Nomis Solutions <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nosql">NoSQL <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nps">NPS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nuview-systems">NuView Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obamacare">Obamacare <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obiee">OBIEE <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obifs">OBIFS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/object-storage">Object storage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/observability">Observability <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-finance">Office of Finance <span class="filter-link-count" dir="ltr">(504)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue <span class="filter-link-count" dir="ltr">(39)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-sales">Office of Sales <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/olap">OLAP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/omnichannel">Omnichannel <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/omnichannel-commerce-digital-kdigital">Omnichannel, Commerce, Digital kDigital <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/on24">On24 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/onboarding">Onboarding <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/onvisource">OnviSource <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-ccaas">Open CCaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-pages">Open Pages <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-source-software">Open Source Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-world">Open World <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openconnect">OpenConnect <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openpages">OpenPages <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openspan">OpenSpan <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/opentext">OpenText <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openworld">OpenWorld <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/opera-solutions">Opera Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-data-platforms">operational data platforms <span class="filter-link-count" dir="ltr">(39)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-intelligence">Operational Intelligence <span class="filter-link-count" dir="ltr">(180)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-management">Operational Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-performance">Operational Performance <span class="filter-link-count" dir="ltr">(696)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-performance-management-opm">Operational Performance Management (OPM) <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-planning">Operational Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operations">Operations <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operations-supply-chain">Operations & Supply Chain <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle">Oracle <span class="filter-link-count" dir="ltr">(78)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle-cloud">Oracle Cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle-fusion-hcm">Oracle Fusion HCM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/orcaeyes">OrcaEyes <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/orchestration">Orchestration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/order-management">Order Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/order-to-cash">Order-to-Cash <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/overall-operational-leadership">Overall Operational Leadership <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oversight-systems">Oversight Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/overtone">Overtone <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paas">PaaS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/panopticon">Panopticon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paraccel">Paraccel <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pardot">Pardot <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/partner-experience">Partner Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/partner-management">partner management <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/patersons">Patersons <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paxata">Paxata <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pay-equity">Pay Equity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pay-for-performance">Pay for Performance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/payroll-management">Payroll Management <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/payroll-optimization">Payroll Optimization <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pdi">PDI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pentaho">Pentaho <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/people-analytics">People Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/people-cloud">People Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/peoplefluent">Peoplefluent <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/peoplesoft">PeopleSoft <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance">Performance <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance-analytics">Performance Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance-management">Performance Management <span class="filter-link-count" dir="ltr">(89)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/perillon">Perillon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/personalization">Personalization <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pervasive">Pervasive <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pim">PIM <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pim-product-information-management-sales-marketing">PIM, Product Information Management, Sales, Market <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pipkins">Pipkins <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pitney-bowes">Pitney Bowes <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pivotal-hd">Pivotal HD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pivotlink">PivotLink <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planmill">PlanMill <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planning">Planning <span class="filter-link-count" dir="ltr">(88)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planview">Planview <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plateau">Plateau <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/platfora">Platfora <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/platform-as-a-service">Platform as a service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/playbook">Playbook <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plex">Plex <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plunk">Plunk <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/portfolio-management">Portfolio Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/portrait-software">Portrait Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/potus-department-of-labor-flsa-part-541-overtime-r">POTUS, Department of Labor, FLSA, Part 541, Overti <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/powercenter">PowerCenter <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive">Predictive <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-analytics">Predictive Analytics <span class="filter-link-count" dir="ltr">(203)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-hcm">Predictive HCM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-planning">Predictive Planning <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predixion">Predixion <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/price-and-revenue-management">Price and Revenue Management <span class="filter-link-count" dir="ltr">(70)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/price-optimization">Price Optimization <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pricing-and-promotion-management">Pricing and Promotion Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pricing-management">pricing management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pro">PRO <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/process-management">process management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/process-mining">Process Mining <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/procure-to-pay">Procure-to-Pay <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/procurement">procurement <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/product-experience-management">product experience management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/product-information-management">Product Information Management <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/professional-services">Professional Services <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/professional-services-automation">Professional Services Automation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profit-velocity">Profit Velocity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profitability">Profitability <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profitability-management">profitability management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-management">Project Management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-planning">Project Planning <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-portfolio-management">Project Portfolio Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projecthelp">ProjectHelp <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projectops">ProjectOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projector">Projector <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/promptbook">Promptbook <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/property-technology">Property Technology <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pros">PROS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pros-pricing">PROS Pricing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/psa">PSA <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/publishing">Publishing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/purchasing">purchasing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/purchasing-sourcing-payments">Purchasing/Sourcing/Payments <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pv-accelerator">PV Accelerator <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pxm">PXM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qad">QAD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik">Qlik <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-qlik-sense">Qlik Qlik Sense <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-qonnections">Qlik Qonnections <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-analytics-qlik-sense-qlik-business-intelligen">Qlik, Analytics, Qlik Sense, Qlik, Business intell <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qliktech">Qliktech <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlikview">QlikView <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qualtrics">Qualtrics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quantrix">Quantrix <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quinterian">Quinterian <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quotas">Quotas <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qvidian">Qvidian <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/r">R <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ransomware">Ransomware <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rapide">Rapide <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rapidminer">Rapidminer <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rdbms">RDBMS <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/real-estate">real estate <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/real-time">Real-time <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reconciliation">Reconciliation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recovery">Recovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recruiting">Recruiting <span class="filter-link-count" dir="ltr">(41)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recurring-revenue">Recurring Revenue <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/report">report <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reporting">Reporting <span class="filter-link-count" dir="ltr">(78)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reporting-xbrl-ixbrl-document-management">Reporting, XBRL, iXBRL, document management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/research">Research <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/resilience">Resilience <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/responsetek">ResponseTek <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/retail-analytics">Retail Analytics <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue">Revenue <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-and-lease-accounting">revenue and lease accounting <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-management">Revenue Management <span class="filter-link-count" dir="ltr">(33)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-performance">Revenue Performance <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-performance-management">Revenue Performance Management <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-recognition">revenue recognition <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-lease-and-tax-accounting">Revenue, Lease and Tax Accounting <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revolution">Revolution <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revolution-analtyics">Revolution Analtyics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rightnow">RightNow <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rim">RIM <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk">Risk <span class="filter-link-count" dir="ltr">(37)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk-compliance-grc">Risk & Compliance (GRC) <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk-analytics">Risk Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/riversand">Riversand <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/roambi">Roambi <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-automation">robotic automation <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-finance">robotic finance <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-process-automation">Robotic Process Automation <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/roi">ROI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rpa">RPA <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rypple">Rypple <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sop">S&OP <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/saas">SaaS <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sab-miller">SAB Miller <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/saba">Saba <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sage">Sage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sage-software">Sage Software <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales">Sales <span class="filter-link-count" dir="ltr">(169)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-and-operations-planning">Sales and Operations Planning <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-cloud">Sales Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-coaching">Sales Coaching <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-commission">Sales Commission <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-compensation">Sales Compensation <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-effectiveness">Sales Effectiveness <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-enablement">sales enablement <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-enablement-and-execution">Sales Enablement and Execution <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-engagement">Sales Engagement <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-force-automation">Sales Force Automation <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-forecasting">Sales Forecasting <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-operations">Sales Operations <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance">Sales Performance <span class="filter-link-count" dir="ltr">(446)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance-management">Sales Performance Management <span class="filter-link-count" dir="ltr">(77)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance-management-spm">Sales Performance Management (SPM) <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-planning">Sales Planning <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-planning-and-analytics">Sales Planning and Analytics <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-tax">Sales Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-marketing-sales-performance-management-marke">Sales, Marketing, Sales Performance Management, Ma <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-sfa-spm-sales-performance-management-sales-c">Sales, SFA, SPM, Sales Performance Management, Sal <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/salescloud">SalesCloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/salesforce-com">Salesforce.com <span class="filter-link-count" dir="ltr">(58)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap">SAP <span class="filter-link-count" dir="ltr">(76)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-epm">SAP EPM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-hana">SAP HANA <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-insider">SAP insider <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-lumira">SAP Lumira <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-netweaver">SAP NetWeaver <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-predictive-analytics">SAP predictive analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-teched">SAP TechEd <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sapphire">SAPPHIRE <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sarbanes-oxley">Sarbanes Oxley <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sas">SAS <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sas-institute">SAS institute <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sasb">SASB <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sase">SASE <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/savi">Savi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scm">SCM <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scm-demand-planning">SCM Demand Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scout-rfp">Scout RFP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scribe-software">Scribe Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/search">Search <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sec">SEC <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sec-software">SEC Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/secfinops">SecFinOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/secops">SecOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/security">Security <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/security-posture">Security Posture <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sedar">SEDAR <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/self-service">Self-service <span class="filter-link-count" dir="ltr">(41)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/semantic-model">semantic model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/service-supply-chain">Service & Supply Chain <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/service-cloud">Service Cloud <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/servigistics">Servigistics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sfa">SFA <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sfdc">SFDC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sharepoint">SharePoint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/shoretel">ShoreTel <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/siemens-enterprise-communications">Siemens Enterprise Communications <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/signal-demand">Signal Demand <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/silverpop">SilverPop <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/simba">Simba <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-financial-close">Smart Financial Close <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-manufacturing">Smart Manufacturing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-phones">Smart Phones <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-watches">Smart Watches <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smarter-analytics">Smarter Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smarter-workforce">Smarter Workforce <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smb">SMB <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/snaplogic">SnapLogic <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/snowfly">Snowfly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/soa">SOA <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/soc">SOC <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social">Social <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-business">Social Business <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-collaboration">Social Collaboration <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-crm">Social CRM <span class="filter-link-count" dir="ltr">(128)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-dynamx">Social Dynamx <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media">Social Media <span class="filter-link-count" dir="ltr">(365)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media-analytics">Social Media Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media-intelligence">Social Media Intelligence <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-recognition">Social Recognition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/socialtext">SocialText <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sococare">SoCoCare <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/softscape">Softscape <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/software">Software <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/software-as-a-service">Software as a Service <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sourcing">sourcing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sovereign-cloud">Sovereign Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sox">SOX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spago-solutions">Spago Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spatial-data-quality">Spatial Data Quality <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/speech-analytics">Speech Analytics <span class="filter-link-count" dir="ltr">(177)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/splunk">Splunk <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spm">SPM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spotfire">Spotfire <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spreadsheets">Spreadsheets <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spss">SPSS <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sql-h">SQL-H <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sqlstream">SQLstream <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/star-analytics">Star Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/statistics">Statistics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/stibo-systems">Stibo Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/stratahadoop">Strata+Hadoop <span class="filter-link-count" dir="ltr">(56)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-analytics">Streaming Analytics <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-data">Streaming Data <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-data-events">Streaming Data & Events <span class="filter-link-count" dir="ltr">(32)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscriber-experience">Subscriber Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-billing">Subscription Billing <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-management">Subscription Management <span class="filter-link-count" dir="ltr">(68)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-recurring-revenue-zuora">Subscription, Recurring Revenue, Zuora <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/successfactors">SuccessFactors <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumo-logic">Sumo Logic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumtotal">SumTotal <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumtotal-systems">SumTotal Systems <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sungard">Sungard <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sunsystems">Sunsystems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supplier-relationship-management">supplier relationship management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain">Supply Chain <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-management">supply chain management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-performance">Supply Chain Performance <span class="filter-link-count" dir="ltr">(253)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-planning">Supply Chain Planning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/surface">Surface <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/surveys">Surveys <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability">Sustainability <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability-and-esg">Sustainability and ESG <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability-management">Sustainability Management <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/swordciboodle">SwordCiboodle <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase">Sybase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase-iq">Sybase IQ <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase-mobile-industry">Sybase. Mobile Industry <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/syncsort">Syncsort <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/synygy">Synygy <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tableau">Tableau <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tableau-software">Tableau Software <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tablets">Tablets <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tagetik">Tagetik <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talemetry">Talemetry <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talend">Talend <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-acquisition">Talent Acquisition <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-generation">Talent Generation <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-management">Talent Management <span class="filter-link-count" dir="ltr">(133)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/taleo">Taleo <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talx">TALX <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tamr">Tamr <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tanner-labs">Tanner Labs <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax">Tax <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-compliance">tax compliance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-department">tax department <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-planning">tax planning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-software">Tax Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-datawarehouse">Tax-Datawarehouse <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-tax-provision-transfer-pricing">tax; tax provision; transfer pricing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tcm">TCM <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology">Technology <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-innovation">Technology Innovation <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-innovation-award">Technology Innovation Award <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-spending">Technology Spending <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-vendors">Technology Vendors <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/telephony">Telephony <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/teradata">Teradata <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/teradata-aster">Teradata Aster <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/text-analytics">Text Analytics <span class="filter-link-count" dir="ltr">(182)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tez">Tez <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/thomson-reuters-multinational">Thomson-Reuters multinational <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/threat-landscape">Threat Landscape <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/threat-management">Threat Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tibco">Tibco <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tidemark">Tidemark <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/time-attendance">Time & Attendance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tm">TM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tm1">TM1 <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/topic">Topic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/total-compensation-management">Total Compensation Management <span class="filter-link-count" dir="ltr">(46)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/total-rewards-management">total rewards management <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/towers-watson">Towers Watson <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/towers-watson-talent-management">Towers Watson Talent Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/training">Training <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/transcom">Transcom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/transera">Transera <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/treasury">Treasury <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tribehr">TribeHR <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/trifacta">Trifacta <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/twitter">Twitter <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ucaas">UCaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/uda">UDA <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ui">UI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ukg">UKG <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ultimate">Ultimate <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ultimate-software">Ultimate Software <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unanet-technologies">Unanet Technologies <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/uncategorized">Uncategorized <span class="filter-link-count" dir="ltr">(103)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unica">Unica <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unicorns">Unicorns <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unified-communications">Unified Communications <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unit4">Unit4 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/upstream-works">Upstream Works <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/us-gaap">US-GAAP <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/us-gaap-accounting">US-GAAP accounting <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/usability">Usability <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/use-cases">Use Cases <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ux">UX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/value-index">Value Index <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/value-added-tax">Value-Added Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vantage-platform">Vantage platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/varicent">Varicent <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vat">VAT <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendavo">Vendavo <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendavo-price-pricing-optimization-revenue-custome">Vendavo, price, pricing, optimization, revenue, cu <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendor-management-systems">Vendor Management Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendors">Vendor(s) <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/verint">Verint <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/verizon">Verizon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vertex">Vertex <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vertical-solutions">Vertical Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vibe">Vibe <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/virtual-audit">virtual audit <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/virtual-close">virtual close <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visi">Visi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vistaar-technologies">Vistaar Technologies <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visual-insight">Visual Insight <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visualization">Visualization <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vitria">Vitria <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vivisimo">Vivisimo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vmware">VMWare <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vocalcom">Vocalcom <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vocalcom-and-zeacom">Vocalcom and Zeacom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-analytics">Voice Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-automation">voice automation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer <span class="filter-link-count" dir="ltr">(260)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-of-the-customer-interactive-intelligence">Voice of the Customer Interactive Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/volly">Volly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vovici">Vovici <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vpi">VPI <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wall-street-journal">Wall Street Journal <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wan">WAN <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/warehouse-management">warehouse management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/watson">Watson <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wearable-computing">Wearable Computing <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/webon">Webon <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wellness">Wellness <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wfm">WFM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-and-resource-management">Work and Resource Management <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-experience-management">work experience management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-management">Work Management <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workday">Workday <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workday-collaboration">Workday Collaboration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-analytics">Workforce Analytics <span class="filter-link-count" dir="ltr">(57)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-force-optimization">Workforce Force Optimization <span class="filter-link-count" dir="ltr">(44)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-management">Workforce Management <span class="filter-link-count" dir="ltr">(169)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-optimization">Workforce Optimization <span class="filter-link-count" dir="ltr">(29)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-performance">Workforce Performance <span class="filter-link-count" dir="ltr">(387)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-performance-management">Workforce Performance Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-planning">Workforce Planning <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-solutions">Workforce Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/working-capital">Working Capital <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li 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"@type": "BlogPosting", "headline": "Verint Wants You to Think Differently About Contact Centers", "mainEntityOfPage": "https://blog.isg-research.net/verint-wants-you-to-think-differently-about-contact-centers", "datePublished": "30/06/2023", "dateModified": "30/06/2023", "articleBody": "Verint came to its Engage customer conference in June with the goal of changing the industry’s conversation around Contact Center as a Service (CCaaS). The industry commonly considers CCaaS to be equivalent to cloud-based voice routing, an old and perhaps outdated way of thinking about provisioning contact centers. Verint wants to flip the narrative: voice routing is not special enough anymore to warrant being the core around which buying decisions are made. In Verint’s telling, CCaaS is more than just the “ACD in the cloud.” Rather, CCaaS is the collection of all of the supporting operational applications, digital and voice, along with the open data, analytics and AI platforms underneath. What we are experiencing is a change in the terms of debate for how to buy for a contact center. “Cloud” has been part of the contact center deployment discussion for more than 20 years. In that time, fewer than half of seats have converted voice routing from on premises to cloud. Vendors that provide cloud voice services have become generically known as “CCaaS providers,” even though nearly all of the explosive growth in digital channels has been cloud-focused. Really, nearly all operational software is cloud-friendly, if not cloud-based. So why does the industry talk about CCaaS over here in voice routing land, but not over there in digital application land? For about two years, the industry has been subtly reckoning with the shift in emphasis from voice to digital interactions. Voice is still essential, but modern customer service requires support for multichannel, digital and often asynchronous interactions. These are far more complex to route and handle. The shift has profound implications across management, procurement and how success is measured. But the transition to a more complex environment has divided the vendors into roughly two camps: those that are primarily legacy voice routing specialists, and those that are mainly focused on application software for interaction handling and agent management. Voice routing companies call themselves CCaaS; others generally do not. So in effect, discussions about how to manage centers, including all of the critical issues around interdepartmental collaboration, multiple CX stakeholders and analyzing customer behavior, have been reduced to a simple moniker that only considers where something is deployed — cloud or on premises — not what it does or how well it works. Is CCaaS purely about cloud deployment, or is it about voice routing? The traditional way to outfit a center was to consider the voice infrastructure first and foremost — choose an ACD vendor, and then select applications based on the integration ecosystem supported by that vendor. Which call recording works with the ACD? Which quality evaluation tool? Which chat or SMS handler? Which speech analytics system? Buying this way forces Verint into a secondary position, especially in large enterprises. A contact center that starts with the voice provider leaves vendors like Verint that do not route voice chasing the add-ons left over by whichever legacy CCaaS vendor gets the pole position. So, Verint argues, let’s flip the script. CCaaS means contact center in the cloud, not ACD in the cloud, so vendors with the broadest platform and most capable software, including AI, should be considered first. Voice routing can be the add-on. And that way, Verint can be the primary vendor in engagements. This may seem like a waving of the marketing magic wand, and in some ways, it is just that. It’s a transparent effort to overturn decades of crusty thinking to change the relative positioning of vendors in a competitive space. But it also highlights the incredible shift under way that really does threaten the supremacy of legacy voice routing CCaaS players. While the industry discusses what comes after CCaaS, or beyond CCaaS, or even what CCaaS really means, the underlying transition marches on: contact centers are becoming hybrid entities that handle voice as one of many digital channels, and a very large group of vendors without ACD voice routing step onto center stage as the primary providers of tools for customer support. Since many of these vendors come from adjacent market segments like CRM, customer data management, case handling and ticketing, it has become more difficult for buyers to identify the core vendor they need to coordinate contact center operations. Verint correctly perceived an opportunity to put itself in that leadership role. Post-event, much of the news and conversation in the industry has focused on the idea of redefining CCaaS, but to my mind that is not the most important news to come out of Engage. That would be the introduction of a series of automated AI bots, each focused on a very specific business problem arising in the contact center. Interaction automation is essential to growth — by 2026, one-half of all customer interactions will be entirely handled by automated systems, with no human in the loop, helping minimize the cost impacts of increasing volume. The AI models, as Verint calls them, are based on the company’s Da Vinci AI platform. Each one tackles a particular issue affecting contact centers, and because it is so focused, promises rapid time to value. For example, Da Vinci Interaction Wrap-Up uses Generative AI to produce real time summaries of interactions to capture back some of the time agents spend writing them up post-call. This can potentially save up to 20% of the time spent per agent on each interaction, along with ensuring that each summary hews to a consistent standard. In another case, the Da Vinci Interaction Transfer Bot automatically presents agents with a summary of a self-service interaction at the moment it crosses over to become live-agent support. This saves handling time and reduces the perception of customer effort in having to recap the interaction to the agent. These, and other related bots, some already on the market, are important because they bring complex AI functionality down to earth by leveraging the resources of AI in the platform to do something concrete that demonstrates tangible, quantifiable results. Those results can be expressed in terms of time saved or resources recaptured, and that in turn provides managers with more flexibility in how they allocate resources. With all of the attention paid to ChatGPT and large language models, it is easy to forget that applications useful in the contact center often work best when trained on domain specific data. Verint said that it is using more than twenty years of conversational data — transcripts of recorded interactions — to train its bots on specific actions that occur in service encounters. Our recommendations to buyers generally fall along pragmatic lines: seek out applications for contact centers that solve real world problems and show measurable outcomes. Buyers who need to provision a center from scratch or need to improve operations with a select application should choose a tentpole platform built around AI, process automation and the removal of data silos. Whether you call it Open CCaaS or not (and they do), Verint’s platform is a solid option for ensuring an orderly transition from a telephony-centric call center to a modern, integrated CX operation. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Verint_Wants_You_to_Think_Differently_About_Contact_Centers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Fivetran Automates Data Movement and Transformation", "mainEntityOfPage": "https://blog.isg-research.net/fivetran-automates-data-movement-and-transformation", "datePublished": "29/06/2023", "dateModified": "29/06/2023", "articleBody": "Despite best intentions, many organizations still struggle with some fundamental aspects of data processing and analytics. Taking data from operational applications and making it available for analysis is a first step, but data management remains a perennial challenge. Data movement and transformation difficulties can lead to delays and data quality problems that prevent organizations from generating value from data. The inability to govern and integrate data from multiple data sources prevents more than one-half (54%) of participants in Ventana Research’s Data Governance Benchmark Research from achieving a “single version of the truth’’ across the enterprise. The persistence of data movement and transformation challenges means numerous established vendors have products to tackle the problem. New vendors continue to emerge with differentiated approaches. Fivetran is a relative newcomer to the data movement and transformation market but has established itself as a key vendor in the advanced data stack with its data movement and transformation approach. Fivetran was founded in 2012 and emerged alongside several other companies with offerings designed to simplify and automate data movement and transformation via cloud-based extract, load and transform data pipelines. Fivetran initially saw interest in ELT coming from digital startups and small to medium-sized organizations looking to connect and analyze data from SaaS applications. As the company grew, it attracted increased interest from larger, established organizations interested in the ELT approach for enterprise applications. In September 2021, the company announced that it was acquiring database replication provider HVR to accelerate its ability to serve enterprise accounts. The acquisition coincided with a $565 million Series D funding round led by Andreessen Horowitz, which brought Fivetran’s total funding to $730 million and valued the company at $5.6 billion. Fivetran has subsequently raised a further $125 million in financing from Vista Credit Partners, and in February announced that it surpassed $200 million in annual revenue run rate from more than 5,000 customers. The acquisition of HVR added database replication capabilities based on change data capture techniques, as well as data processing in a customer's own datacenter or virtual private cloud. Rather than synchronizing the entire dataset, CDC facilitates agile data integration and transformation by only synchronizing data as it is inserted, updated or deleted. Fivetran has rebranded HVR's Software as Fivetran Local Data Processing and continues to develop it, with a new release (6.2) scheduled for general availability in the fourth quarter. The company is also incorporating the log-based CDC-based data replication functionality into the Fivetran managed service offering. Fivetran's flagship offering is a cloud-based data movement platform designed to automate the extraction and loading of data from operational and analytic data sources into a variety of target platforms, including data warehouses, data lakes and streaming data platforms. A suite of more than 300 connectors for SaaS applications, databases, storage and streaming platforms enables managed data replication. Fivetran can and is used simply to move or replicate data from a source to a target. Fivetran Transformations utilize the dbt Core open-source data transformation tool to schedule and perform data transformations in the target environment. This ELT approach of using the target database to perform transformations can be contrasted with traditional extract, transform and load data pipelines designed to extract data from a source (typically a database supporting an operational application), transform it in a dedicated staging area and load it into a target environment (typically a data warehouse or data lake) for analysis. Since they are designed for a specific data transformation task, ETL pipelines are rigid, difficult to adapt and ill-suited to continuous and agile processes. In comparison, ELT pipelines push data transformation execution to the target data platform, resulting in an agile data extraction and loading phase that is adaptable to changing data sources. As I previously explained, we have seen increased interest in ELT pipelines driven by the need for greater agility and flexibility to meet the demands of real-time data processing. I assert that by 2025, more than three-quarters of organizations’ information architectures will support ELT (extract, load, transform) patterns to accelerate data processing and maximize the value of large volumes of data. Fivetran also offers pre-built dbt-compatible data models based on the data model of key SaaS data sources, which are updated as APIs change. Users can monitor data movement, logs and status in the form of data lineage graphs as well as configure and manage connector and transformation alerts. The company charges customers based on monthly active rows for the data that is inserted, updated or deleted using Fivetran’s connectors. Fivetran is now well-established as a key vendor in the data management sector, and its acquisition of HVR has boosted its ability to serve the needs of larger organizations. It has added CDC data movement capabilities to its suite of connectors and its cloud-based approach to ELT. We see opportunities for the company to expand its value with the addition of further data orchestration and data observability capabilities, which we see as key components of DataOps. Nevertheless, I recommend that organizations exploring new approaches to data movement and transformation ensure Fivetran is included in evaluations. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Fivetran_Automates_Data_Movement_and_Transformation.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "NICE Shines Spotlight on Enlighten AI", "mainEntityOfPage": "https://blog.isg-research.net/nice-shines-spotlight-on-enlighten-ai", "datePublished": "28/06/2023", "dateModified": "28/06/2023", "articleBody": "Since acquiring InContact in 2016, NICE has moved far from its roots in call recording and contact center quality optimization. That acquisition birthed what was effectively a hybrid that married cloud contact center operations (CCaaS) with a focus on advanced customer experience (CX) analytics. NICE held its annual customer event, Interactions 2023, in June in New York, gathering end users to hear the company talk about its work in these areas and its efforts to use new AI technologies for CX. The market for contact center technology is changing very quickly. The mix of vendors who participate in outfitting centers for operation is more complex, ranging beyond the traditional communications-focused firms to include software developers from across the digital channel spectrum. And now that many organizations are realizing the need to connect their centers to broader CX efforts, vendors with experience in MarTech, CRM, data and analytics can all plausibly argue that they have a necessary component of the service tech stack. It is not just the mix of vendors that is changing; much of the actual underlying technology on offer is also new in the past five years. Today’s contact center tech buyers now have to understand how AI and automation play a role in core operational functions like agent engagement, knowledge management, proactive outreach and quality control. Change can be productive, but also daunting. The level of complexity facing buyers is much higher than it was even one buying cycle — three to five years — ago. In addition to new vendors and new tools, there are now a wider variety of internal stakeholders across the enterprise who need to participate in planning customer journeys, measuring success and allocating scarce resources. In this complex environment, many buyers find comfort in the idea that large and experienced contact center firms like NICE are capable of providing guidance. Vendors like NICE that have an especially broad portfolio are in position to help contact centers equip themselves for new kinds of customer contact and more complex operations. NICE is one of the few vendors that offer both the communications routing (through inContact) and a full suite of software applications that knit the contact center tightly into organizational CX efforts. This is important because the majority of current contact centers are still beginning their efforts to transform: to the cloud, to digital interactions, to data-driven planning and decision-making. NICE’s software suite is advanced enough to move centers along the maturity curve to more modern operations, but also familiar enough at the basics to ensure consistent operations. We can see that logic reflected in some of the product announcements made at the Interactions event. NICE focused on its Enlighten AI tool, which was unveiled in 2021 and periodically enhanced since. Enlighten AI is the machine learning foundation of NICE’s CXone platform, providing intelligence to multiple processes in and out of the contact center. As expected, Enlighten was the subject of a large number of drill-down sessions at the event, providing practitioners with an on-ramp to using AI for specific productivity improvements in their centers. It also provides an opportunity for NICE to reiterate to the market the steady stream of additional functions its AI has been able to handle in the short time Enlighten has been available. It now has a voice of the customer component, one for complaint management, and others for journey management and self-service. This lays the groundwork for the announcements just made, which augments Enlighten AI with three new capabilities. Notably, NICE is targeting these new tools — Enlighten Copilot, Enlighten Autopilot and Enlighten Actions — as much at the needs of specific user groups as to solving specific business problems. The first, Enlighten Copilot, offers customer service employees prompts towards “guided” interactions with a combination of real time coaching and contextually specific input from knowledge articles. It can automate some of the tasks that consume agent time like creating interaction summaries. Enlighten Autopilot is aimed directly at customers. It is a conversational AI engine that functions as a proactive virtual agent for self-service encounters. NICE described its interactions as “fully personalized.” The third new component, Enlighten Actions, is perhaps the one with the most long-term promise. Aimed at CX leadership, it uses generative AI through ChatGPT to analyze interaction activity to suggest — and ultimately carry out — actions in specific areas that can be optimized through automation. It draws on resources from throughout the CXone suite for those activities. We have noted that AI is a modern essential to preparing agents with real-time information during interactions, personalized to the customer and contextually relevant to the query. Through 2026, technology for agent management will expand beyond tracking and performance measurement to include a wide array of AI-enhanced tools. The takeaway for buyers is that modern automation and AI technology adds to agents' abilities and can unearth savings in speed and productivity. The steady improvement in Enlighten AI’s capabilities signal that NICE is continuing its drive to automate service processes and link them to broader enterprise goals in CX. Contact center buyers who expect their operations to be drawn more tightly into unified CX teams should consider NICE’s CXone platform. It provides both stability for ongoing interaction handling and a springboard to use AI to unify disconnected processes. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/NICE_Shines_Spotlight_on_Enlighten_AI.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Hybrid and Multi-Cloud Architecture Enables Digital Modernization", "mainEntityOfPage": "https://blog.isg-research.net/hybrid-and-multi-cloud-architecture-enables-digital-modernization", "datePublished": "28/06/2023", "dateModified": "28/06/2023", "articleBody": "Cloud computing has emerged as the catalyst for a shift from digital transformation to digital modernization. This technology offers many advantages, including heightened agility, cost reduction, improved collaboration, enhanced security and accelerated innovation. Hybrid and multi-cloud strategies offer distinctive strengths that enable organizations to optimize the IT infrastructure necessary for digital transformation and modernization efforts. The urgent demand for digital modernization is propelling organizations to adopt hybrid and multi-cloud strategies. This transition empowers organizations to embrace a cloud computing architecture that combines the advantages of both public and private cloud environments. We assert that by 2025, over two-thirds of organizations will operate across multiple public cloud computing environments, necessitating a unified data platform to virtualize access for business continuity. By utilizing the inherent flexibility, scalability and cost-efficiency of a hybrid approach, organizations enhance the likelihood of successful digital modernization initiatives and navigate the digital business objectives set forth by the chief information officer. Maximizing the unique capabilities of different cloud providers is essential for optimizing workloads. Public clouds provide readily available services, extensive scalability and computing resource elasticity, enabling swift deployment of applications and infrastructure without substantial initial expenses. But private clouds deliver robust digital security, compliance measures and control over sensitive data and critical workloads. By implementing a hybrid approach, organizations can allocate workloads based on specific needs, such as data sensitivity, performance requirements and regulatory compliance. Event-driven architecture and applications facilitate integration across clouds to improve data management and governance. This customized approach maximizes resource allocation, ensuring efficiency and unlocking the full potential of cloud computing. The adoption of a hybrid computing architecture aligns with broader digital modernization endeavors pursued by organizations. Legacy systems and on-premises infrastructure frequently impede innovation and agility. Embracing a hybrid model enables organizations to transfer applications and workloads to the cloud, reducing reliance on outdated systems and fostering a more agile IT environment. This incremental migration approach empowers organizations to modernize the technology stack, leverage cloud-native capabilities and integrate emerging technologies like artificial intelligence, machine language and the internet of things. By embracing a hybrid computing architecture, organizations embark on a transformative journey towards digital modernization, fueling competitiveness and enabling future growth. A hybrid and multi-cloud approach provides the flexibility to choose the most suitable cloud provider for each workload or application. Our Analytics and Data Benchmark Research found that 2 in 5 organizations have more than one cloud service provider. Multiple providers allow organizations to align business objectives based on pricing models, performance requirements, geographic presence or specific service offerings. Avoiding the constraint of being tied to a single vendor and engaging multiple cloud providers means organizations can maximize flexibility, negotiation power and the value derived from cloud services. Healthy competition among hyperscale providers incentivizes them to offer more competitive pricing, improved service-level agreements and enhanced support. Organizations are well-positioned to negotiate better terms, pricing and conditions, leading to cost optimization and increased value derived from these services. Using multiple cloud providers enables organizations to tailor cloud strategies to specific needs, enhance operational efficiency and extract the greatest benefits from digital modernization initiatives. Hybrid computing architecture brings a wealth of benefits to organizations engaged in both digital transformation and digital modernization. By harnessing the strengths of various cloud platforms, organizations unlock greater levels of flexibility, scalability, cost-efficiency and agility. Embracing hybrid and multi-cloud environments empowers organizations to steer clear of vendor lock-in and select the best services from multiple cloud service providers, maximizing negotiation power. This strategic approach plays a critical role in driving digital transformation but also holds significant importance in advancing digital modernization efforts. By adopting hybrid and multi-cloud models, IT leaders can dynamically scale resources, efficiently distribute workloads, optimize performance and effectively implement digital modernization initiatives. The advantages of a hybrid computing architecture can pave the way for future growth and innovation. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Hybrid_and_Multi-Cloud_Architecture_Enables_Digital_Modernization.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "How Data Observability and Data Quality Achieve Data Management", "mainEntityOfPage": "https://blog.isg-research.net/how-data-observability-and-data-quality-achieve-data-management", "datePublished": "27/06/2023", "dateModified": "27/06/2023", "articleBody": "Maintaining data quality and trust is a perennial data management challenge, often preventing organizations from operating at the speed of business. Recent years have seen the emergence of data observability as a category of DataOps focused on monitoring the quality and reliability of data used for analytics and governance projects and associated data pipelines. There is clear overlap with data quality, which is more established as both a discipline and product category for improving trust in data. Organizations that have made investments in data quality might reasonably ask whether they need data observability, while those that have invested in data observability might wonder whether they can eschew traditional data quality tools. So where does data quality end and data observability begin? Is one a subset of the other? It is worth exploring the relationship between data observability and data quality in greater detail to understand the value of each as well as how and when they intersect. The first thing to state is that data quality predates data observability, having been an important aspect of data management for decades. However, its importance has arguably never been greater. As organization’s aspire to be more data-driven, it is critical to trust the data used to make those decisions. Without data quality processes and tools, organizations may make decisions based on old, incomplete, incorrect or poorly organized data. Assessing the quality of data used to make business decisions is not only more important than ever but also increasingly difficult given the growing range of data sources and the volume of data that needs to be evaluated. Poor data quality processes can result in security and privacy risks as well as unnecessary data storage and processing costs due to data duplication. One of the most time-consuming aspects of analytics initiatives is assessing the quality of data. Almost two-thirds (64%) of participants in Ventana Research’s Analytics and Data Benchmark Research cite reviewing data for quality and consistency issues as the most time-consuming task of analyzing data, behind preparing data for analysis (69%). It is also important to understand that data quality is both a discipline and a product category. As a discipline, data quality refers to the processes, methods and tools used to measure the suitability of a dataset for a specific purpose. The precise measure of suitability will depend on the individual use case, but important characteristics include accuracy, completeness, consistency, timeliness and validity. The data quality product category is comprised of the tools used to evaluate data in relation to these characteristics. Data observability has emerged as a separate product category. It includes software focused on automating the monitoring of data to assess its health based on key attributes including freshness, distribution, volume, schema and lineage. The use of automation expands the volume of data that can be monitored while also improving efficiency compared to manual data monitoring and management through automating data quality checks and recommended remediation actions. As such, automation is often cited as a distinction between data observability and data quality software. Focusing on automation as a distinction, however, relies on an outdated view of data quality software. Although data quality software has historically provided users with an environment to manually check and correct data quality issues, the use of machine learning to automate the monitoring of data is also being integrated into data quality tools and platforms. Automating data monitoring ensures it is complete, valid and consistent as well as relevant and free from duplication. I assert that through 2025, 6 in 10 organizations will invest in data reliability initiatives to improve trust in data through automated data quality monitoring, alerts and resolution. Automation using ML is not, therefore, a defining characteristic that separates data quality from data observability. A clearer distinction can be drawn from the scope and focus of the functionality. Data quality software is concerned with the suitability of the data to a given task. In comparison, data observability is concerned with the reliability and health of the overall data environment. Data observability tools monitor not just the data in an individual environment for a specific purpose at a given point in time, but also the associated upstream and downstream data pipelines. In doing so, data observability software ensures that data is available and up to date, avoiding downtime caused by lost or inaccurate data due to schema changes, system failures or broken data pipelines. To put it another way, while data quality software is designed to help users identify and resolve data quality problems, data observability software is designed to automate the detection and identification of the causes of data quality problems, potentially enabling users to prevent data quality issues before they occur. For example, as long as the data being assessed remains consistent, data quality tools might not detect a failed pipeline until the data has become out of date. Data observability tools could detect the failure long before the data quality issue arose. In comparison, a change in address might not be identified by data observability tools if the new information adhered to the correct schema. It could be detected — and remediated — using data quality tools. Data quality and data observability software products are therefore largely complementary. This is supported by the fact that some vendors offer products in both categories, while others offer products that could be said to offer functionality associated with both data observability and data quality. Potential customers are advised to pay close attention and evaluate purchases carefully. Some data observability products do offer quality resolution and remediation functionality traditionally associated with data quality software, albeit not to the same depth and breadth. Additionally, some vendors previously associated with data quality have adopted the term data observability but may lack the depth and breadth of pipeline monitoring and error detection capabilities. We will be taking these issues into account when assessing product capabilities as part of our forthcoming 2023 DataOps Value Index study, which includes an evaluation of data observability products. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/How_Data_Observability_and_Data_Quality_Achieve_Data_Management.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "CelerData Enables Real-Time Analytics for the Data Lakehouse", "mainEntityOfPage": "https://blog.isg-research.net/celerdata-enables-real-time-analytics-for-the-data-lakehouse", "datePublished": "21/06/2023", "dateModified": "21/06/2023", "articleBody": "Organizations increasingly rely on real-time analytics to make informed decisions and stay competitive in today’s data-driven business landscape. As the complexity of data grows with the continuous addition of diverse sources, customers and workers alike expect real-time responsiveness. Accelerated query performance is crucial to process and extract valuable insights from data in a timely manner. Traditional analytics applications are often insufficient for managing the scale, velocity and variety of data organizations generate across various platforms. Our Analytics and Data Benchmark Research shows that less than one-quarter (22%) of organizations currently analyze data in real time. As a result, for most businesses, a competitive opportunity could go unnoticed. CelerData is an analytic data platform vendor that offers real-time support for lakehouse architecture. CelerData’s high-performance analytical database supports real-time and high-concurrency workloads. The platform enables organizations to run real-time analytics by querying streaming and historical data without combining streaming data into batches. Its advanced query engine supports thousands of concurrent users at 10,000 queries per second. The company has built its commercial data platform around the open-source project StarRocks, a massive, parallel, online analytical processing database that enables real-time queries on analytics workloads. In February, CelerData announced that the StarRocks Project is now part of the Linux Foundation of open source technologies. The move to Linux signifies StarRocks' commitment to growth through community-driven development. CelerData offers two commercial products built on StarRocks: CelerData Enterprise and CelerData Cloud. CelerData Enterprise provides a data platform for developing applications that rely on the ability to query data in real time. Central to this capability is StarRocks’ native vectorized query engine, which simplifies data ingestion pipelines, improving data freshness and potentially lowering extract, transfer and load costs. Another key component is StarRocks’ cost-based optimization functionality with support for materialized views and multi-table joins. Above and beyond the core data processing functionality of StarRocks, CelerData Enterprise provides complementary security, auto-deployment and administration functionality. CelerData Cloud is the company’s managed service offering that enables organizations to accelerate query performance and utilize cloud-native capabilities, including automated and elastic resource management and the separation of compute and storage. CelerData Enterprise and CelerData Cloud also take advantage of StarRocks’ industry-standard SQL and compatibility with the MySQL protocol, enabling users to maximize existing business intelligence tools and applications by using MySQL drivers. CelerData recently announced the latest version of its enterprise analytics platform, CelerData Version 3. This release enables users to analyze data stored in data lakes via support for the Apache Hive, Apache Iceberg, Apache Hudi and Delta Lake table format. Users can take advantage of this functionality to query external data sources, including Hadoop Distributed File System and Amazon Simple Storage Service, without moving the data. Version 3 also introduces ACID transaction control and data governance for handling batch and real-time data. CelerData 3’s cloud-native architecture uses cloud-object storage to improve reliability and reduce storage cost. Organizations mostly rely on data ingestion for analytics. The process involves importing large datasets from multiple sources into a single source before analyzing it. CelerData simplifies the process by streamlining data pipelines and addressing challenges related to denormalized tables. This enables engineering teams and data users to make real-time analytics manageable. I recently explored how real-time analytic data platforms can be used to develop and support data-intensive operational applications. While it may seem counter-intuitive to use an analytic database to support an operational application, the level of intelligence that is integrated into the next generation of applications in the form of contextually relevant recommendations, predictions and forecasting means that many organizations are challenging prevailing assumptions. I assert that by 2026, more than one-half of organizations will adopt specialist real-time analytic data platforms to develop and support data-intensive operational applications. By adopting streaming analytics, organizations can rapidly respond to emerging opportunities, capitalize on market trends, mitigate risks and proactively address potential threats. CelerData was formed in August 2022 and is still improving its product to meet the evolving needs of organizations. The company should continue to invest in developing its data analytics platform and automation capabilities. With CelerData, organizations can bring data analytics to a unified platform, enabling real-time insights on data lakehouse architecture. It offers the capability to conduct high-performance analytics without joining data, enhancing efficiency and productivity. I recommend that organizations looking for a flexible data analytics platform that queries operational applications and the data lakehouse in real time consider CelerData. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/CelerData_Enables_Real-Time_Analytics_for_the_Data_Lakehouse.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Why Incentive Compensation Is Right for More Than Sales", "mainEntityOfPage": "https://blog.isg-research.net/why-incentive-compensation-is-right-for-more-than-sales", "datePublished": "21/06/2023", "dateModified": "21/06/2023", "articleBody": "A lot has changed in business over the past ten years. The rise of e-commerce and omnichannel buying and engagement, the increasing digitization of the economy and the broader adoption of pricing and revenue models such as subscription and usage. And these are all having an impact on how business leaders need to think about their organizations. One of the more significant changes has been an increase in the number of an organization’s employees now more directly tied to revenue. With a traditionally sales-led organization, there has been a singular focus on new customer acquisition, with sales teams seen as the tip of the spear and the drivers of revenue growth. But, with the rise of subscription and usage pricing and revenue models, this is changing to increasingly recognize the equal importance of account retention and the need for an expansion of business within existing customers. A direct consequence of this shift is that the number of roles with a direct linkage to revenue has increased substantially. Customer Success teams, for example, hold responsibility for the overall success of a customer relationship. This attention to service and support directly impacts the ability to secure renewals or for an account manager to upsell or cross-sell within the business. Organizations are now recognizing this pivotal role in the form of shared commissions and team bonuses, where bonuses based on total organizational financial performance were once the only standard. This is having an impact on how organizations and HR and finance think about compensation. Unlike most employees, sales teams’ compensation includes a large variable element that is linked to sales transactions. And although there are numerous variations, this compensation based on transactions is very different from most of an organization’s employees, where the variable element is proportionally much smaller and is linked to either personal achievements, such as MBOs, or shared targets, such as corporate revenue growth. The pandemic era also finally turned some in the Office of Finance into believers in the very real concept of Cost of Vacancy, where the lack of workers to serve customers translated into shuttered locations and a complete loss of revenue when people elected not to return to the workforce, even when restrictions lifted. Further, the burnout associated with prolonged hours and increased workload led to regrettable attrition and found companies unable to refill those vacated positions, continuing the cycle. In response, many organizations quickly implemented new (or new to them) incentive pay programs, including temporary hourly rate increases, hazard pay, shift differentials, manager bonuses tied to retention rates, extended referral bonuses where one-time payouts were once the norm, spot bonuses, bonus targets for all location employees based on target sales bands — the list is exhaustive, and all require a compensation management platform agile enough to allow the creation and calculation of a variety of compensation schemes, quickly. Our research reveals that organizations have seen tangible results associated with these types of variable incentives in terms of improved retention and employee engagement, which have been tied repeatedly to positive business outcomes. So much so that we assert that by 2025, one-half of organizations using compensation management software will incentivize employees to take more of their compensation in variable pay through the platform’s compensation equivalencies tools. So, as more employees are directly tied to revenue, it follows that more of them will have incentive compensation plans that more closely resemble those of salespeople. This will require more planning and involvement in plan design across teams and will potentially tax an organization’s ability to administer an accurate and timely payout system. Providers of specialist incentive compensation applications have both the technology and the expertise to help HR, finance and IT organizations with both plan design as well as systems to manage crediting and payout. These systems also support plan approval processes as well as commission calculation dispute resolution. And many have embedded analytics to track actual vs. intended outcomes as well as links to opportunity-level forecasts to understand potential future liability of commissions to be paid out. Attempting to do this in a typical HR compensation planning system, or utilizing spreadsheets, will find that this doesn’t scale and leads both to contentious errors as well as not achieving intended outcomes. In fact, we assert that through 2025, fewer than 1 in 5 companies will develop incentive compensation plans that cover all revenue supporting teams, impacting an organization’s ability to hit new, expansion and retention revenue targets, despite the very real lessons that should have been learned during economic upheaval of the most recent several years. For many organizations, transactional incentive compensation can represent over 10% of total employee expenses, so ensuring both plan design and effective execution and administration is more than just a nice to have. For organizations that either are seeing growth in, or are planning to broaden, the number of staff who are directly linked to revenue, variable compensation, similar to traditional sales, will become more prevalent. We recommend that HR review their existing compensation management systems and processes and, where this is not something that is supported, evaluate new compensation software platforms, like those included in our 2023 Total Compensation Management Value Index. And for those using a sales incentive compensation management (ICM) application, engage with that vendor as to whether it supports the needs of a broader group of staff. In addition, also look to ICM vendors for help with best practices; as well review, the existing incentive compensation plans to ensure they are not negatively impacting a shift to omnichannel engagement. Regards, Stephen Hurrell & Quincy Valencia", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Why_Incentive_Compensation_Is_Right_for_More_Than_Sales.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Stephen Hurrell", "url": "https://blog.isg-research.net/author/stephen-hurrell", "sameAs": "https://www.linkedin.com/in/stephenhurrell" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Collaborative Supply Chain Forecasting Improves Performance", "mainEntityOfPage": "https://blog.isg-research.net/collaborative-supply-chain-forecasting-improves-performance", "datePublished": "20/06/2023", "dateModified": "20/06/2023", "articleBody": "Organizations engage in collaborative supply chain planning in order to have more accurate, timely and actionable information, including forecasts and stock-on-hand. The objective is to achieve lower costs and reduce risk while ensuring order fulfillment to achieve optimal supplier and customer relationships. Unfortunately, our research shows that that few companies manage collaboration well in their sales and operations planning (S&OP) processes. Today, S&OP software has become more accessible and powerful, enabling users to forecast future supply and demand chain conditions with greater accuracy and agility. Often, the value of these projections and the plans built on them can be enhanced when suppliers and customers freely exchange information with each other. Collaborative supply and demand planning may sound like a win-win, but in practice, it has proven to be difficult to achieve. Nonetheless, in some industries, trading partners would be well served by data sharing. In these instances, one practical approach would be creating a data exchange hub that provides credentialed members access to supply and demand data in a highly controlled manner. The technology that can facilitate this is relatively new and can be used to substantially eliminate the technical difficulties that previously stood in the way of useful data sharing. From the beginning of the Industrial Age until about the 1960s, vertical integration was thought to be the most dependable way to achieve balance in supply chains and lower costs, even if in practice it wasn’t always reliable. That’s because conflicting incentives, such as minimizing unit production costs in one business unit versus minimizing working capital in another that consumed the output, diluted the value of such integration. As computing and communications systems grew more powerful and interconnected in the second half of the 20th century, incentives to vertically integrate diminished. A long list of transformative innovations including container shipping and the internet, as well as ever more liberal trade, made it possible for product companies to federate supply, demand and logistics in order to concentrate on the parts of the value chain where they had a competitive advantage or simply an ability to compete. These arrangements, however, also can complicate planning and execution if access to trading partners’ forecasts is limited. It's worth noting that in some instances, supply chain information sharing may be irrelevant or have limited value. This is the case in any market where there are enough suppliers or the ingredients or parts of a bill of materials are flexible enough to enable a rapid adaptation to a change in conditions including quantity and pricing. The importance of collaboration is also diminished with short supply chains, and where external events such as weather, political instability or logistical uncertainties have a limited potential impact to disrupt ordinary business. It’s also less essential in markets where supply and demand quantity and pricing for an item are relatively predictable — that is, there is a sufficiently narrow standard deviation around a relatively bell-shaped distribution curve. The opposite is true where those conditions do not prevail, and that’s when collaboration between buyers and sellers in a supply chain can pay off. Sharing supply and demand data in buyer-seller relationships can, in theory, be mutually beneficial. However, two main obstacles usually get in the way of information exchanges. One is rational human behavior. Either or both parties may be unwilling to share information candidly because of competitive or economic considerations. The second is logistical. Even when both parties agree to sharing information, they may not be able to streamline the exchange to a point where it is reliable and practical. Often, it is difficult to gather the relevant data internally and it may not be easily consumed at the other end. Technology can address the latter issue but not the former. Information sharing and collaboration come in three basic forms. One is sharing without collaboration, where a supplier or customer communicates data that best serves its interests. The provider may shade a forecast to be optimistic or conservative depending on what serves its best interests, or it may publish a limited set of data, which may not be very useful. A second, deeper level of sharing is built around some level of information sharing, measured in depth or frequency, where there are some incentives for openness and accuracy. These forecasts may be prepared with the best of intentions but do not come with an obligation to buy or supply anything. So, beyond reputation risk, the penalties for a lack of candor or rigor in forecasting are small. A third level of collaboration comes with fulfillment obligations. These may vary in their extensiveness, chiefly measured in the length of the period and penalties for non-fulfillment. The focus here is on the exchange of information between buyers and sellers in a supply chain, whether or not there are contractual obligations involved. What information should participants agree to share? The basic recommendation is to apply the 80/20 rule, identifying the information that is most critical to the participants’ supply chain management and their S&OP efforts. For example, it could include those items that have the potential to significantly disrupt the supply chain, where business risks can be mitigated by the sharing of information. This includes long lead items, ones that require lengthy reaction times to adapt to disruptions or unexpected events. Such data is useful where supply or demand is limited to a handful of companies where there are distribution constraints, ones where severe weather has been a factor in the past or where there is risk of disruption caused by political events. It’s important to acknowledge that no amount of collaboration will fully offset black swan events such as the recent pandemic. Through most of 2022, Boeing and Airbus sat on billions of dollars of finished airframes that could not be delivered because the engine manufacturers were unable to increase their production fast enough, mainly because of labor shortages. Another area for data sharing includes items that can have a significant negative economic impact if forecasts prove to be inaccurate. This would be the case where there would be a noticeable impact on manufacturing or distribution efficiency, a significant degradation of working capital efficiency or increased costs, or a negative impact on fulfillment rates or the ability to honor contractual obligations. Sharing information where no such exchange existed in the past might also provide opportunities to lower economic costs along the value chain. Even when participants in a supply chain agree to share information, the agreement is typically bilateral and involves point-to-point exchanges. This ad-hoc approach is problematic because it imposes a data management burden that is usually time consuming. It also poses timeliness and accuracy risks. One alternative is to create a data hub managed by a neutral and trusted third party such as an industry association, but this can be hard to arrange since such associations may lack the expertise and have limited incentives to do so. Moreover, the process can be lengthy because of the way in which these organizations work. An example of where it’s happening is in the shipping industry, where the Digital Container Shipping Association (DCSA) is establishing standards for a common technology foundation that enables global collaboration. Information collaboration in supply chains is more practical than ever, but it’s likely to take many years to eliminate existing technological barriers to such sharing. Ventana Research asserts that through 2026, fewer than one-fifth of organizations will participate in a data-hub enabled supply chain information collaboration. I recommend that supply chain professionals in industries where there is already some degree of information sharing to find a way to create an information hub, either through an industry association or some other third-party group. Regards, Robert Kugel", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Collaborative_Supply_Chain_Forecasting_Improves_Performance.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Robert Kugel", "url": "https://blog.isg-research.net/author/robert-kugel", "sameAs": "https://www.linkedin.com/in/robertkugel" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Digital Security Requires CIO and CISO Leadership", "mainEntityOfPage": "https://blog.isg-research.net/digital-security-requires-cio-and-ciso-leadership", "datePublished": "20/06/2023", "dateModified": "20/06/2023", "articleBody": "With the growing threat landscape and increasing reliance on technology, digital security has become a critical concern. What constitutes digital security, and how is it different from cybersecurity? How are the roles of the chief information officer and chief information security officer evolving to meet digital security needs? To explore these questions, we must understand the impact of digital transformation and modernization and identify strategies for success. I’ll also set the stage for near-term digital security topics requiring further exploration. Cyber has become a buzzword applied to everything from digital to physical security, even though these disciplines have separate skill sets and supplier ecosystems. Digital security encompasses the protection of digital assets, information and systems from unauthorized access, use, disruption or modification. It also includes ramifications to an organization’s business goals and external factors such as regulation and economic impact. We align with the Organization for Economic Cooperation and Development’s definition of cybersecurity which addresses the technical considerations of digital security. Physical security deals with tangible assets of an organization including protection of the people, equipment and facilities. Digital security is not exclusively the role of the CISO; the CIO also plays a crucial role, as do others. The CIO focuses on the strategic implementation and management of technology infrastructure, ensuring that security is integrated into all areas of the organization's technology landscape. The CISO is often responsible for setting the security strategy, establishing policies and procedures and managing day-to-day security operations. However, roles and responsibilities should remain fluid in response to the needs of the organization. We assert that through 2025, over two-thirds of organizations will converge cyber and information security efforts into digital security programs to ensure effective governance and protection of physical and digital assets. The CIO plays a pivotal role in orchestrating digital security efforts that not only enable innovation and efficiency but also safeguard against emerging cyber threats. Organizations pursuing digital transformation and modernization initiatives must consider security as an integral part of the process; it should be baked into every digital project, from the design phase to implementation and beyond. Digital security must be assessed and enhanced to align with current threats and vulnerabilities, recognizing that legacy systems may require additional measures to maintain a secure environment. By strategically aligning digital security efforts with the goals of transformative and modernization initiatives, the CIO establishes a resilient and secure foundation for the organization’s growth and success. The stage is set for aligning the roles of the CIO and CISO with the business objectives of the organization. Near-term digital security actions include: Ensuring robust security measures. This includes prompting the importance of safeguarding sensitive data and protecting against cyber threats in all business strategies. Establishing a culture of security awareness and education. Training sessions, best practices and a sense of responsibility among the workforce build engagement. This form of cyber hygiene creates a strong line of defense against cyberattacks and enables everyone to recognize and respond to potential threats. Implementing a robust governance framework. Organizations that establish clear guidelines, conduct regular audits and involve key stakeholders in policy reviews build resilience to emerging threats and evolving industry standards. A framework-based approach creates structure and accountability for digital security. Collaborating with other executive roles — such as the chief financial officer, chief human resources officer and legal departments. These relationships encourage digital security as part of the overall strategic roadmap for the organization and help align security objectives with business goals. Fostering strong partnerships with trusted vendors and industry peers. Organizations within a common locale or industry can collaborate to strengthen the overall security posture and stay ahead of emerging threats. In future perspectives, I will take a deeper dive into the business aspects of digital security, including the financial implications, risk management and ROI of robust digital security practices. Organizations should understand the benefits and implementation strategies for real-time threat visibility and response. A digital security discussion would not be complete without emerging technologies like zero-trust architecture, secure DevOps and artificial intelligence-powered security tools that CIOs and IT leaders should prioritize to enhance digital security initiatives. The CIO and CISO are intricately linked in support of digital security. Digital transformation and modernization are both viable paths to enhance the security posture of the organization while enabling innovation and growth. Understanding the synergies of organizational roles and applying technological strategies to address the needs of a digital business enables organizations to navigate the complexities of the digital era with confidence and resilience. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Digital_Security_Requires_CIO%20and_CISO_Leadership.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "PROS Brings Intelligent Pricing Applications to Market", "mainEntityOfPage": "https://blog.isg-research.net/pros-brings-intelligent-pricing-applications-to-market", "datePublished": "15/06/2023", "dateModified": "15/06/2023", "articleBody": "PROS has been in business since 1985, but over the past 10 years, the company has transformed itself from being primarily a vendor of on-premises price optimization software supporting the airline industry to providing a cloud-based set of applications that use data and artificial intelligence (AI) to aid in price determination. PROS also offers a scalable configure, price, quote (CPQ) application. At their recent Outperform event in Denver, Colorado, PROS announced a series of far-reaching initiatives that aim to reposition the vendor as providing a critical application for selling organizations that leverages data and AI to move pricing and personalized dynamic pricing to the next level. Related, PROS announced CPQ features including an interesting new collaborative mode that enables prospective buyers to review quotes and adjust certain terms synchronously, rather than the more typical offline email, review and return model. Overall, the conference embodied two major themes. Using the story of the polar explorer Ernest Shackleton, President and CEO Andres Reiner highlighted the continued changes in the economy over the recent past, and how uncertainty and volatility are here to stay. Like the ill-fated Shackleton trip to the South Pole, the best laid plans need to be continually adjusted in reaction to unpredictable events. As part of this theme, PROS highlighted three trends that apply to organizations: the continuing digitization of business resulting in increased digital interactions between buyers and sellers, an expectation of more direct and immediate customers which can lead to less brand loyalty, and the need for technology to support innovation in customer experiences that customers don’t necessarily realize they needed. The second major theme was the shift in PROS’s positioning as a provider of discrete applications to one with a real-time, AI-driven platform for sustained profitability. This involves refactoring the discrete applications on a more modern data architecture, recognizing the value of data engineering and architecture as foundational for responsive and deployable AI to aid in optimizing and personalizing customer engagement as part of the buying process. PROS has a long history of innovation in travel industry pricing, especially air travel. As part of Outperform, PROS demonstrated their latest developments in the application of dynamic pricing that use characteristics of the buyer to help determine price at the point of purchase. The example given was for travel ancillaries such as a better seat where the offer price is linked to the inferred motivation and propensity to pay of the buyer. For example, customers traveling solo are more likely to be on a business trip, as opposed to traveling with two children under 18 and hence more likely to be on a personal trip or vacation. PROS also put focus on non-travel organizations and included some announcements regarding their CPQ application called Gen IV that incorporates their latest in AI-driven advanced price management. The collaboration capabilities in this fourth-generation iteration complement the existing internal quote review capabilities that have been continually enhanced by AI. One of the key characteristics of Gen IV is the enhanced account and buyer segmentation capabilities that works even when source data is limited and sparse. This enables data-driven personalization for price recommendations. These advanced capabilities form the core of PROS support for the “P” in the CPQ review and approval process. Many organizations have a deal desk concept, by which a manual internal review of quotes is needed before sharing with a prospective customer. Even when facilitated by an electronic approval process, it is still effectively a manual review. PROS’s Smart CPQ provides a better approach to both the internal and the prospective customer review process. The inclusion of enhanced pricing information, through AI-assisted price analysis and recommendations and a more intelligent application of approval triggers linked to customer type, allows for an active internal deal review process. The new customer collaborative quote capabilities announced at the conference are currently in an early adopter stage but have the promise of simplifying the buying process by providing a shared space where quotes can be reviewed interactively and securely, allowing buyers to refine quantities, product and service selections. This is a logical extension to other vendors’ forays into collaborative deal rooms, utilizing a shareable quote document with a live connection to product catalogs to enable a more streamlined approach towards developing an acceptable quote. Supporting a more collaborative and interactive approach to B2B buying engagement with improved guardrails at the point of sale holds the promise of improving the buyer experience while ensuring proposed deals fall within corporate revenue targets and increasingly for margin as well. In fact, by 2025, more than one-quarter of organizations will have deployed a new CPQ application to aid in compliance, reduce mistakes and to improve buyer and customer experience. I talk about the need for more empowerment for sales teams while utilizing guardrails in the CPQ process here. Although historically better known for price optimization, especially in the travel and hospitality industries, PROS has ambitions to widen their product market fit, retooling their applications as an integrated platform play with data and AI at the core. We believe that the techniques and lessons learned from their history of dynamic pricing at the point of sale can be incorporated into their offerings in the wider B2B market, improving the all-important buyer and customer experience. We recommend B2B vendors who have multiple SKUs and combined product and service bundles take a look at PROS and to see whether their business could benefit from a more streamlined approach to the CPQ process while retaining important guardrails that will not slow down the pace of business. Regards, Stephen Hurrell", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/PROS_Brings_Intelligent_Pricing_Applications_to_Market.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Stephen Hurrell", "url": "https://blog.isg-research.net/author/stephen-hurrell", "sameAs": "https://www.linkedin.com/in/stephenhurrell" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Yugabyte Facilitates Migration to Distributed SQL Database", "mainEntityOfPage": "https://blog.isg-research.net/yugabyte-facilitates-migration-to-distributed-sql-database", "datePublished": "15/06/2023", "dateModified": "15/06/2023", "articleBody": "I previously explained the arguments in favor of adoption of distributed SQL databases, the new generation of operational data platforms designed to combine the benefits of the relational database model and native support for distributed cloud architecture. It is critical for distributed SQL vendors to engage with developers to ensure they are considering the importance of resilience that spans multiple data centers and/or cloud regions as they choose the databases that will underpin next-generation applications. However, I also noted that compatibility with existing applications, frameworks, drivers and tools is essential in lowering barriers to adoption as well as migration of existing applications from more traditional relational databases. Distributed SQL database provider Yugabyte recently stepped up its ability to support migration of workloads from existing databases with the launch of its YugabyteDB Voyager database migration offering. Yugabyte was founded in 2016 by former Facebook software engineers to create a database that would deliver the scalability, reliability and developer-friendliness required to support the social media giant yet still be accessible to every company. YugabyteDB is the company’s cloud-native, open-source, distributed SQL database and provides horizontal scalability, resiliency, geo-distributed data replication and availability across multiple clouds as well as on-premises data centers. Although community support is available, the company does not provide commercial support for YugabyteDB. Instead it engages with customers via YugabyteDB Anywhere, a self-managed cloud database, and YugabyteDB Managed, a fully-managed cloud database service. Both provide the core database features of YugabyteDB as well as additional infrastructure and operations management capabilities and commercial support. In addition to supporting the development of new applications, Yugabyte has taken steps to improve capabilities to enable the migration of existing applications to YugabyteDB with the recent launch of YugabyteDB Voyager. YugabyteDB Voyager is designed to assist customers in assessing migration readiness, analyzing schema complexity and planning, optimizing and conducting migration of data and schema as well as capturing best practices as repeatable processes. Migrating existing applications to distributed SQL databases can be complex given that existing, single-node applications have not been developed to take advantage of a distributed architecture, and many distributed SQL databases are not designed to support single-node applications. YugabyteDB Voyager is also designed to suggest schema changes required to make use of a distributed database environment. In addition to its distributed cloud-native architecture, YugabyteDB is designed to provide compatibility with the PostgreSQL open-source database as well as Apache Cassandra. This compatibility is integral to the company’s engagement with application developers. Building on PostgreSQL not only provides support for core relational-database features, including ACID transactions, functions, stored procedures and triggers, but also ensures that the ecosystem of PostgreSQL-compatible applications, frameworks, drivers and tools can be used with YugabyteDB. The time is right for engaging with developers on new development projects. I assert that through 2025, two-thirds of organizations will re-examine current operational database suppliers with a view to improving fault tolerance and supporting the development of new intelligent operational applications. Compatibility with popular open-source databases is important in enabling developers to use familiar tools and techniques when developing new applications. This is delivered by the YugabyteDB Query Layer, which includes the Yugabyte SQL application programming interface, providing compatibility with PostgreSQL and the Yugabyte Cloud Query Language API, which is based on the Cassandra Query Language as used by the Apache Cassandra NoSQL database. The YugabyteDB Query Layer forms one part of YugabyteDB’s two-tier architecture. The other is YugabyteDB’s DocDB distributed document store, which is responsible for transactions, sharding, replication and persistence based on the Raft consensus-based replication protocol to provide geo-distributed scalability. There are typically four key requirements that drive initial interest and adoption of distributed SQL databases: elastic scalability and high throughput, business continuity and high availability, low latency data access for applications available across multiple regions and support for data residency across multiple geographies. These requirements are not mutually exclusive and many distributed SQL database deployments will take advantage of functionality to address more than one. YugabyteDB supports a combination of synchronous and asynchronous replication that can be combined to fit performance and availability requirements. Typically, replication within a single region will be synchronous, with asynchronous replication between regions. But synchronous replication can span multiple regions for use-cases that do not require sub-millisecond latency. YugabyteDB is available on Amazon Web Services, Google Cloud and Microsoft Azure. Availability as a cloud-agnostic data layer can be used to support multi-cloud strategies. More than two-fifths (42%) of participants in Ventana Research’s Analytics and Data Benchmark Research using cloud systems currently have more than one cloud provider. It is also increasingly important in providing a key component to support enterprise cloud exit strategies, which are increasingly being demanded by financial services regulators. Although these trends are driving interest in distributed SQL and Yugabyte as well as adoption by numerous customers, the company is still relatively unknown and needs to continue to evangelize the advantages of the distributed SQL approach and raise its profile. Nevertheless, I recommend that any organization exploring options for new database development and cloud migration projects should include Yugabyte in evaluations. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Yugabyte_Facilitates_Migration_to_Distributed_SQL_Database.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Orchestrating Experiences Is a Big Lift for Contact Centers", "mainEntityOfPage": "https://blog.isg-research.net/orchestrating-experiences-is-a-big-lift-for-contact-centers", "datePublished": "14/06/2023", "dateModified": "14/06/2023", "articleBody": "The underlying idea behind trying to manage customer experiences is that of the journey: that customers follow a path through distinct stages, with different needs and modes of contact at each stage. The default mode for controlling experiences has long been to react to what the customer does and, to a great extent, build an enormous and costly infrastructure around having to wait for customers to decide to engage. Contact centers do a fine job of handling incoming communications, sorting them according to content and providing standard responses. When we speak in the industry about customer experiences, we often conflate what happens in the contact center with the rest of the extended journey, and this is a mistake for two reasons. First, the customer’s experiences often happen well out of a company’s view, through word of mouth, exposure to advertising, face-to-face encounters and so forth. This is outside the contact center’s ability to foresee and control. But most organizations do have teams who explore customer trends in an attempt to predict and control behavior. Through marketing, sales and back-office efforts, organizations are trying to strengthen weak ties to customers by proactively reaching out with personalized communications. Even though most communications happen through the contact center, it is in most organizations’ interest to carefully design inbound and outbound pathways that go a step further than just reacting to expressed customer desires. For a long time, organizations have wanted to be able to personalize interactions at scale, but the technology was not able to make that easy. The technology landscape has changed significantly enough that orchestrating experiences is not only possible, it should be the next logical step in technology deployment and process design. Organizations now have access to tools, platforms and analytic capabilities that help them map customer journeys, integrate channels, personalize experiences and automate processes. One goal of experience orchestration is to make sure that a customer always has the ability to connect across a variety of available touchpoints, including contact centers. It is a given that no inbound interaction should be blind — whoever (or whatever) deals with the customer must know the history and context around the inquiry. Most organizations understand and strive for this, with varying levels of success and maturity. The more interesting goal is to increase the value of each interaction and customer. That has always been difficult to do with basic contact center tools. The modern toolkit is undergoing a revamp, thanks to data and analysis tools, artificial intelligence (AI) applications and automation. The next generation of technology has arrived, and businesses are beginning to build complex processes that influence customer activity. Most contact center end users that we speak to are still very focused on managing the volume of day-to-day inbound interactions, along with the agent resources necessary for that work. There are leading-edge adopters of the sweeping portfolio of advanced customer experience (CX) management tools, but those are definitely outliers. Those outliers have several qualities in common: They exhibit executive-level commitment to using CX as a revenue driver and have adopted tools like journey mapping that provide the transparency and insight into basic customer behavior and intent. They seek to implement data-driven decision-making and have taken steps to streamline internal data management silos, especially around customer data and CRM. They automate much of the routine communication with customers, so that interactions requiring a human worker are more meaningful and cost-effective. These are qualities most evident in larger firms. Smaller firms still struggle to put together the business cases and justifications for the kind of platform-based transformations that make CX and orchestration possible. We believe that through 2025, only one-third of organizations will realize the importance of branding and marketing a superior customer experience as a strategic corporate value that can attract and retain customers. Vendors have an opportunity to help organizations replace and upgrade much of the technology used for customer contact. Some are starting to explicitly encourage buyers to explore the role of experience orchestration. The transition to cloud contact center systems, still incomplete industrywide, encourages companies to de-emphasize the voice channel in favor of mixed interactions that have a strong digital component. The toolkit needed for true experience orchestration or optimization is vastly larger and more complex than that needed to run a contact center. It calls for closer cooperation between departments that needs to be mediated by a strong IT team. What organizations need from their vendor partners now is a roadmap for how to sequence the many layers of software that need to be deployed. Vendors have been loudly talking up the benefits of AI in CX and in contact centers, and they have done a good job identifying specific use cases that buyers can understand and relate to. Experience orchestration (and CX broadly) needs to be fully baked into an organization’s core processes. Contact centers do not require as strong a level of integration. They weren’t designed for that, and organizations struggle to make those integrations. That suggests that as the use cases for CX tools extend further away from the contact center, the key buyer needs to be a higher executive than many contact center vendors are used to reaching. So perhaps a two-prong strategy is in order. One, to speak to the contact center professionals who have the interaction landscape well-organized but need to understand the importance of data and analysis before, during and after interactions to maximize revenue. In this case, vendors should connect the step-by-step deployments of tools that are important to contact center efficiencies with the applications used externally to do things like segment customers, analyze their sentiment and project lifetime value. The second prong is to hammer home the message that the contact center has value in generating revenue and driving company growth. This is something that marketers, revenue officers, chief customer officers and CFOs need to hear. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Orchestrating_Experiences_Is_a_Big_Lift_for_Contact_Centers.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Harnessing Generative AI: Fueling Collaboration and Conversation", "mainEntityOfPage": "https://blog.isg-research.net/harnessing-generative-ai-fueling-collaboration-and-conversation", "datePublished": "14/06/2023", "dateModified": "14/06/2023", "articleBody": "A lot has been written about the definition of generative artificial intelligence (AI) and large language models (LLMs), though less has been written about the business considerations for an organization to evaluate adopting and implementing these technologies. And more importantly, does the technology align with the Office of the CIO objectives and the goals of the business? The value of generative AI software must be put into terms that all stakeholders can relate to. And organizations cannot afford to jump into a new technology without making a proper assessment of the risks and benefits. A pair of applications where generative AI software shows promise are improved collaboration to improve workflow and the addition of conversational computing interfaces. New technology must also align with the objectives of IT leaders. Six objectives that we observe intersecting with collaboration and conversational computing and generative AI software are: Optimize operational efficiency to drive cost savings and streamline processes; Improve customer experience (CX) through self-service tools and 24/7 client access to personalized interactions; Enhance decision-making from insights and recommendations using larger datasets, including patterns that lead to more accurate decisions and better business outcomes; Foster a more collaborative work environment to bring about innovation and creativity, knowledge sharing, and employee engagement and satisfaction; Deliver on governance, risk management and compliance (GRC) initiatives by ensuring that ethical decisions are made, governing the performance of models, and mitigating risk to the organization; Prepare the organization for the future by embracing digital technology that can adapt to changing market conditions and scale into the future. The interest in generative AI technologies to further business goals cannot be understated. We assert that through 2025, one-quarter of organizations will deploy generative AI embedded in one or more software applications. Generative AI software has several applications that highlight benefits from collaboration and conversational computing. Four use cases that benefit organizations are individual and team collaboration, conversational computing for internal resources and conversational computing for external audiences. Generative AI is often touted as a creative partner for individual collaboration. New ideas and concepts are generated that expand the narrative conversation and potential of individual contributors. The existing workflow benefits from suggestions and recommendations that enhance the quality of tasks and storytelling. The efficiency of workflow increases as generative AI tools automate repetitive tasks and certain parts of the content creation process. Benefits from the use of generative AI for team collaboration include facilitating brainstorming sessions and co-creating content. Software takes on the role of moderator, which enables teams to seed discussions with relevant starting points, generate diverse ideas, effectively combine inputs from the group and lead refinement exercises. Collaborative writing is possible by integrating inputs from the group while adhering to the organization’s style guidelines and incorporating references to existing assets. Communicating with software interfaces in a more natural way, such as replicating human conversation, remains an opportunity for the organization and its workforce. Interactions using natural language processing (NLP) offer a voice-activated experience. Voice-first applications allow inclusive experiences for those with accessibility needs as well as provide multiple interfaces to simplify user interactions. Most applications are written with English as the only supported language. Generative AI expands the potential for multiple language inputs, generating translations to enable a greater diversity of workers to engage with systems. Finally, LLMs introduce NLP application environments with a larger dictionary of understanding than previously possible, which broadens the types of inquiries and range of routine tasks that can be automated. Multiple use cases are emerging for LLM-powered conversational computing with audiences external to the organization as well. These range from a new generation of chatbots to personalized customer support. Early virtual assistant applications were limited by the ability to match user inquiries to knowledge base articles. Generative AI software expands the dictionary of inquiry phrases as well as support for multiple languages, which enables effective communications with customers that simulate natural language conversation. As a result, chatbots that offer 24/7 instant response and can respond to multiple, simultaneous inquiries are possible. Self-service knowledge expands to personalized customer support typified by understanding the customer sentiment and providing responses tailored to user preferences that enhance CX. These are representative use cases for generative AI related to collaboration and conversational computing. We assert that by 2026, more than one-half of organizations will have invested in newly formed digital platforms to unify collaborative and conversational technology to simplify the work experience. Evaluate your business objectives and how technology can help achieve the organization’s goals. The CIO and IT leaders are also responsible for the integration of technologies across the organization. Generative AI must be compatible with existing infrastructure and systems to increase the likelihood of user adoption. While generative AI provides a user interface that does not require specialized training in the data sciences, the deployment of AI and machine learning (ML) by line of business managers and organization-wide programs has revealed a skills gap for AI/ML talent that cannot be ignored. The success of generative AI software applications can make a difference in addressing the shortage of AI/ML talent and the opportunity to scale use of these technologies for future needs. Organizations must establish governance frameworks and demonstrate a commitment to responsible and ethical use of AI technologies. Collaboration with other stakeholders, including legal, compliance and data privacy, is necessary to identify and mitigate potential risks to the organization. Generative AI is susceptible to the same risks as AI/ML adoption, including bias in data and model training as well as privacy and data security. These systems learn from vast amounts of data, and if that data is biased or lacks diversity, it can amplify those biases in the generated output. Unfair content could harm an organization’s brand or tarnish its reputation with customers. IT leaders can evaluate data sources to ensure they are representative and implement processes to detect and mitigate bias during the training and deployment of generative AI models. Generative AI software requires access to significant amounts of sensitive business data. The IT team has a responsibility to protect it and ensure compliance with data privacy regulations. If proper security measures are not put into place, the organization is at risk of unauthorized access, data breaches or misuse of the information. The Office of the CIO must assess the security considerations for all generative AI software before moving ahead with integration and deployment. If not already in place, the organization should establish data management and privacy policies and procedures. Similarly, generative AI requires ongoing evaluation of the model’s performance. Errors will occur and automated monitoring to maintain the reliability and accuracy of the model helps mitigate risk to the organization. Technology has its benefits, and they can only be realized when addressing the business challenges and opportunities mapped to the organization’s business goals. Generative AI software integrated into collaboration and conversational computing applications can help optimize operational efficiency and improve CX. As with any new technology, a proper evaluation of its risks — from data bias to integration and support challenges — is necessary. Involve stakeholders from legal, information security and data privacy to understand risks to the organization. Verify compliance with existing data security and privacy policies. Mitigating risks during the evaluation process builds confidence across the organization and helps inform decision-making. In today’s evolving business landscape, collaboration and conversational computing are critical for driving innovation, creativity, increasing productivity and achieving organizational goals. CIOs recognize the value of creating a work environment where teams can exchange information and work together towards shared objectives regardless of location. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Harnessing_Generative_AI_Fueling_Collaboration_and_Conversation.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "SAP Datasphere Simplifies Management and Use of Distributed Data", "mainEntityOfPage": "https://blog.isg-research.net/sap-datasphere-simplifies-management-and-use-of-distributed-data", "datePublished": "13/06/2023", "dateModified": "13/06/2023", "articleBody": "Data fabric has grown in popularity as organizations struggle to manage data spread across multiple data centers, systems and applications. By providing a technology-driven approach to automating data management and governance across distributed environments, data fabric is attractive to organizations seeking to simplify and standardize data management. I assert that by 2025, more than 6 in 10 organizations will adopt data fabric technologies to facilitate the management and processing of data across multiple data platforms and cloud environments. The concept has also proven attractive for vendors such as SAP, combining a variety of tools and platforms into consolidated offerings designed to provide a strategic approach to data management that facilitates and accelerates data-driven decision-making. SAP is a well-established provider of data platforms and analytics products and services. The company also offers enterprise applications for business planning, learning management, compensation management, revenue performance management, workforce management and customer experience management. The company was founded in 1972 and is headquartered in Walldorf, Germany, providing products and services around the world. As an established provider of enterprise applications, SAP is a trusted partner for thousands of customers across a range of industries. While SAP applications are a primary source of enterprise data, the company’s data management products enable the management and governance of SAP and non-SAP data. SAP’s data management portfolio includes functionality addressing data ingestion, integration and transformation, data governance, data processing and analytics. The SAP Business Technology Platform provides a unified environment for data and analytics, artificial intelligence, application development, automation and integration. SAP recently announced the launch of SAP Datasphere, built on the SAP Business Technology Platform, to provide a single data fabric environment that spans multiple cloud and on-premises environments. SAP BTP includes functionality for data integration, data cataloging, semantic modeling, data warehousing, data federation and data virtualization. In addition to combining functionality across SAP’s portfolio of data management products, SAP Datasphere provides a foundation for integration with the company’s strategic data partners. Initial Datasphere partners Collibra, Confluent, Databricks and DataRobot are all working on integration with the SAP Datasphere offering. Data warehousing functionality is at the heart of SAP Datasphere, which represents the continuation of the former SAP Data Warehouse Cloud offering, providing support for business intelligence and analytics initiatives. Existing SAP Data Warehouse Cloud customers are transitioning to SAP Datasphere, which also offers additional capabilities for data integration, data cataloging and semantic modeling, data federation, data replication and self-service data discovery. This functionality provides self-service access to – and integration of – trusted data from across a distributed architecture, enabling SAP Datasphere customers to use it as a data warehouse and data fabric. There is no single definition of data fabric. Each vendor’s definition depends on the products and functionality offered. Common elements include a data catalog for metadata-driven data governance, self-service and agile data integration. For SAP, the development of data products combining data from multiple data sources stems from a single semantic model – the SAP Datasphere Analytic Model. This model automatically reuses semantical definitions and associations from SAP applications which data professionals use to apply and define business semantics, including complex aggregations, time-dependencies, business hierarchies and key performance indicators. Data professionals also use SAP Datasphere Spaces to create virtual work environments or data products for business users and analysts. Virtual data products provide access to data governed by the SAP Datasphere Catalog, regardless of where it resides across the data estate, including on-premises and cloud environments. Managing data across multiple locations is becoming increasingly complex given the ongoing use of on-premises data centers combined with the adoption of multiple cloud environments. More than one-half (52%) of participants in Ventana Research’s Analytics and Data Benchmark Research are using a hybrid architecture of on-premises and cloud resources. The combination of data federation and data replication capabilities enables users to decide which approach to data integration — querying it where it resides or moving it prior to analysis — is most appropriate for a given application based on a combination of data volume, performance and sovereignty requirements. SAP Datasphere also provides access to curated industry data sets via SAP Datasphere Marketplace, while SAP BW Bridge enables users of SAP Business Warehouse to transfer existing BW artifacts to the new platform. For existing users of SAP Data Warehouse Cloud, SAP Datasphere provides the next generation of data warehousing functionality with additional capabilities for managing and processing data across a distributed architecture. The company will likely need to evangelize the benefits of the data fabric approach to drive new customer adoption. The initial announcement was also light on details of integration with data lake or data lakehouse environments, which are a growing focus for many enterprises, given the advantage of low-cost object storage. Nevertheless, I recommend that organizations exploring options for data warehousing and data fabric include SAP Datasphere in evaluations. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/SAP_Datasphere_Simplifies_Management_and_Use_of_Distributed_Data.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Planful Invests in Finance and Accounting Effectiveness", "mainEntityOfPage": "https://blog.isg-research.net/planful-invests-in-finance-and-accounting-effectiveness", "datePublished": "13/06/2023", "dateModified": "13/06/2023", "articleBody": "Planful, a financial planning and consolidation software vendor, held its annual Perform23 user conference in May. The event showcased the company’s ongoing investments to provide finance and accounting departments with the means to improve effectiveness by enhancing efficiency. Over the past four years, Planful has steadily improved its planning platform to address the growing demand for integrated business planning software. The expansion of IBP reflects the current state of the world: We live in a time of uncertainty, not unpredictability. Managing an organization in uncertain times is always hard, but tools are available to improve the odds of success by considering the impact of a range of events or assumptions and devising plans to deal with them. Dedicated planning and budgeting software has been around for decades but has become increasingly more versatile as vendors incorporate capabilities that accelerate forecasting cycles and facilitate scenario planning to quickly investigate the impact of different contingencies and the consequences of a range of reactions to them. One of the topics covered during Perform23 was investments the company has made to improve the performance of Planful Predict, a suite of artificial intelligence-enabled capabilities that make it easier to create and use predictive models and sanity check projections. Ventana Research asserts that by 2026, almost all vendors of planning and budgeting software will incorporate AI to reduce workloads and improve accuracy. Planful has expanded its library of built-in forecasting and planning algorithms. Algorithms are often much better at identifying underlying patterns, relationships and trends within the data than humans. They weed out personal bias and uncover complex, multivariate relationships in the data. Rather than requiring organizations to develop data science skills, vendors like Planful include a range of algorithms that assist in the process. But algorithms alone are not enough. To make artificial intelligence and machine learning useful and practical for even moderately complex tasks, applications or platforms need a resident data store that enables the system to learn and refine its predictions. The data must be relevant to the user and use cases and in the same form and structure needed to model, predict, forecast, plan and report. Data management automation is a critical capability necessary to support AI/ML and substantially reduce the time organizations spend on data preparation and checking for errors. Planful recently introduced Ivy, a proprietary framework that achieves faster and unified data handling, designed to facilitate planning, consolidation, accounting close and reporting processes in Planful. Ivy enables simplified data collection, validation, processing and reporting while ensuring data security, accuracy and consistency. Ivy aligns with our concept of the data pantry, a method of data storage (and the technology and process blueprint for its construction) created for a specific set of users and use cases in business-focused software. It’s a pantry because all the data needed for a task is readily available and easily accessible, with labels immediately recognized and understood by all users. A key benefit of capabilities such as Ivy is that it can significantly reduce the time spent on data preparation, which our Data and Analytics Benchmark Research shows is a burden that crowds out time spent on analysis. The research found that 69% of participants spend the majority of time preparing data, with only 27% focusing on how changes impact current business. The capability provided by Ivy is also necessary to support AI/ML systems used for predictive and prescriptive analytics or forecasting and planning based on time-series analysis. A data pantry facilitates machine learning by making it possible to amalgamate a broad set of information from many sources to create more realistic and statistically relevant models that produce more accurate forecasts to support planning and decision-making. Having that data as part of a planning platform is necessary to make ongoing training and model enhancements practical. Technology makes it easier to link data from each business unit’s planning process to facilitate integrated business planning. Integrating planning silos requires the system to help line-of-business users translate plans into financial terms. To that end, Planful acquired Plannuh last year (now called Planful for Marketing) to enable marketing departments to plan activities, track results and translate these into accounting terms and financial metrics. Organizations can plan more effectively by reducing friction and promoting a constructive dialog between finance and marketing. Understanding how well various marketing initiatives performed allows organizations to prioritize successful activities. Since the acquisition, Planful has enhanced the software with additional budget management and reporting capabilities. At the same time, the company is less keen on applying generative AI or large language models pending the resolution of several issues. Concerns include those in the legal domain (such as the inadvertent use of copywritten materials or patents for commercial purposes), privacy (the risk of exposing sensitive material) and enabling others to access – and exploit – commercially valuable internal information or intellectual property. Perform23 sessions also highlighted Planful’s strategic partnership with Trintech to provide an integrated close management system that includes Planful’s consolidation system and Trintech’s Adra software. The combination enables organizations to accelerate the record-to-report process while increasing control and auditability. Our Smart Close Dynamic Insights research found that only one-third of organizations have automated all or many close processes. The research confirmed that, on average, organizations that have automated all or most processes complete the close days sooner than those with little or no automation. Aimed mainly at midsize organizations, Trintech’s Adra supports transaction matching, account reconciliations and task management, with related analytics for visibility and insight to evaluate the department’s efficiency and quality in managing the close process. Transaction matching substantially reduces the time spent ensuring the accuracy and fidelity of financial statements by automating the tedious tasks of matching transactions with bank and credit card statements, point-of-sale systems and other internal or external sources of data. Midsize organizations typically do not have the transaction volume and complex legal entity and systems complexity typical of larger businesses, and Adra’s cost to deploy and maintain offers an advantage without sacrificing performance. We live in a world that is uncertain but not unpredictable. Organizations can benefit from dedicated planning and budgeting software to anticipate the future and plan accordingly. The software can integrate business unit planning processes to achieve more accurate forecasts and better-coordinated execution. And by shortening the close, organizations have more time for analysis to better communicate performance and economic conditions. I recommend that organizations looking for software for forecasting, planning, budgeting or managing the close, consolidate and report cycle (or both) include Planful on the list of vendors for consideration. Regards, Robert Kugel", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Planful_Invests_in_Finance_and_Accounting_Effectiveness.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Robert Kugel", "url": "https://blog.isg-research.net/author/robert-kugel", "sameAs": "https://www.linkedin.com/in/robertkugel" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "WorkForce Software Focuses on the Essentials of Workforce Management", "mainEntityOfPage": "https://blog.isg-research.net/workforce-software-focuses-on-the-essentials-of-workforce-management", "datePublished": "09/06/2023", "dateModified": "09/06/2023", "articleBody": "Workforce management software is used to automate and streamline core processes that organizations use to optimize their hourly workforce. These include capabilities like labor forecasting, scheduling, time tracking, absence management and compliance. In today’s competitive labor market with the complexities that accompany hyper-localized workforce rules and regulations, workforce management (WFM) software can play a key role in ensuring organizations have the right people in the right place at the right time to ensure the best possible use of their total labor pool while providing an experience that drives engagement and productivity. WorkForce Software’s WorkForce Suite is a comprehensive WFM platform that provides highly customizable capabilities in the core areas previously mentioned plus a host of others, including task management, communications, and analytics and insights. The technology supplier was rated Exemplary in the 2022 Ventana Research Value Index for its commitment to its customers, products and technology. The company’s May annual user conference, VISION 23, had the theme of “Essentials,” with WorkForce sharing its focus on creating software in support of organizational agility in the face of ongoing turbulent macroeconomic conditions. We agree with that approach, and assert that by 2025, three-quarters of organizations will have identified use cases that specify HCM system requirements for optimum organizational agility. WorkForce CEO Mike Morini stated that agility is rooted in an organization’s ability to attract and retain talent, and to make smart investments in its people’s efficiency and engagement. To those ends, WorkForce has chosen to focus its product strategy on supporting their customers in four essential areas: maximizing productivity, ensuring compliance, promoting the best possible employee experience and optimizing the labor pool. The strategy of focusing on essentials, with the bulk of the product roadmap linked to those four core deliverables, has come to life under the leadership of new CTO Nicole Neumarker, who leads both the engineering and product teams. As previously mentioned, WorkForce’s products are highly customizable, which can be a boon for buying organizations with diverse workforce rules and needs but can also place undue burden on product and development teams charged with delivering net new product capabilities while also ensuring existing customer needs are met. Neumarker has created clear goals for her teams in support of the overall organizational objectives, removing much of the friction that comes with what can sometimes seem to be competing deliverables. For 2023, the product roadmap will focus on ensuring the applications are delivered from a modern cloud platform, timesheet innovations, seamless integrations with other common HCM applications, optimizing the user experience and suite-native tasking, all in support of WorkForce Software’s commitment to helping its customers get the most out of their investments in the technology that promotes the engagement and productivity of their human capital. WorkForce Software boasts a strong product suite with robust capabilities in all key areas of workforce management. That said, there are two critical areas that require attention. First, WorkForce’s design has not traditionally been mobile-first, leading to disparate user experiences and even functionality between the desktop and mobile platform on both the back- and front ends of the systems in some key areas, like timesheets and time off requests. WorkForce is working diligently to close those gaps, but consistency of experience is always difficult. When customizations are added to the equation it becomes even more challenging. The physical spaces on mobile screens are limited in what they can actually display, and designers must consider how much a user is willing to scroll, or what is the tipping point for number of tabs a user is willing to toggle between before the experience becomes completely degraded. User experience was a major area of focus at the Vision 23 event, though, with company groups dedicated specifically to conversations with attendees about their priorities, with the intent of using those aggregated responses to help steer product design and development decisions. The other topic that may cause concern for potential buyers is that only parts of the suite are fully WCAG 2.0 compliant. An organization as focused on user experience as WorkForce Software must consider the experience for all users, including those with disabilities. As with mobile functionality, improvements have already been made to platform accessibility, and WorkForce has invested heavily in this arena with more to come over the next 18 to 24 months. WorkForce Software is a leading provider of global WFM software with a depth and breadth of capabilities available in a single platform well beyond many of its competitors. With its focus on delivering essential core capabilities with organizational agility and employee experience at the center of its design and roadmap decisions, WorkForce continues to be well-positioned in the category. Buyers considering WFM software should include WorkForce Software in their evaluation. Existing WorkForce customers clinging to legacy software would do well to consider migrating to the WorkForce Suite to optimize their investment through improved productivity, increased automation and a better employee experience. Regards, Quincy Valencia", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/WorkForce_Software_Focuses_on_the_Essentials_of_Workforce_Management-1.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "ISG Software Research", "url": "https://blog.isg-research.net/author/isg-software-research", "sameAs": "https://www.linkedin.com/company/ventana-research" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "The Digital Era of Business Transformation to Modernization for CIOs", "mainEntityOfPage": "https://blog.isg-research.net/the-digital-era-of-business-transformation-to-modernization-for-cios", "datePublished": "08/06/2023", "dateModified": "08/06/2023", "articleBody": "The digital transformation movement was about making wholesale changes in the use of technology across all lines of business and functions. It required organizational change on a large scale, including adapting the organization’s culture, retraining or rehiring the workforce and process realignment. Change management and a significant time commitment to implement change were necessary while maintaining existing operations. Many organizations were not ready for the monumental undertaking that transformative initiatives required. Some organizations are unable to show alignment between business goals and projects funded via digital transformation initiatives. We assert that through 2025, after concerted investment in digital transformation, two-thirds of organizations will require a new digital business and technology agenda for modernization. In the wake of challenging – or abandoned – digital transformation initiatives, chief information officers and IT leaders are revisiting transformative programs and technology investments. And they’re realizing that transformation alone is insufficient for business success. The Office of the CIO must look beyond digital transformation to embrace contemporary digital systems, including necessities to maintain governance: applications, automation, cloud computing, data, digital security and workflow management. Digital modernization focuses on maximizing the efficiency of existing software investments and resources. Rather than overhaul the organization’s infrastructure, limited budgets and resources are applied to implement advanced systems, tools and processes. Updating systems is plausible for most organizations, regardless of size or budgetary constraints. Contemporizing digital systems allows for a phased implementation and follows existing methodologies and frameworks, minimizing disruption from change and enabling a smoother transition for the organization and its workforce. Updating digital systems enhances operational efficiency and productivity, improving customer experience and engagement. The resulting increase in agility and flexibility helps organizations adapt to evolving market demands, empowering data-driven decision-making, cost optimization and resource allocation. CIOs are focusing on the installed base of legacy systems, mitigating the risk associated with cultural and process-driven change and using technology to navigate evolving business priorities as they evaluate the benefits of bringing digital systems up-to-date. Legacy systems often lack the flexibility and scalability required for digital efficiency or transformation. Systems must operate on-premises and do not support cloud computing or mobile devices. The lack of updates and vendor support creates a technical debt that makes it difficult to adopt current technologies and implement changes quickly. The digital landscape and evolving customer expectations require agility and responsiveness. Legacy systems hinder organizations from adapting to market changes, necessitating digital modernization to overcome these constraints. Many organizations face resistance to change and fear disruption to existing operations. Digital modernization affords a more gradual and incremental approach to updates and maintenance, reducing risks associated with large-scale transformation projects. A paced approach to enhancements enables teams to learn and adapt while minimizing downtime. Business continuity and risk mitigation are critical, and contemporizing systems incrementally ensures smoother operational transitions. Organizations must address immediate business needs and remain competitive as markets evolve. Market demands often require immediate attention and responsive approaches. Using advanced systems allows organizations to focus on optimization that aligns with business priorities. As seen with sales offer management and the need to support more than a one-time sales model, competitive pressures and customer expectations are constantly changing. Modernizing systems enables organizations to adapt quickly, respond to changing market conditions or deliver new business models without undergoing a complete transformation. Beyond technological challenges, the Office of the CIO must deliver the infrastructure, services and user experiences necessary to impact business. It must also communicate business value to stakeholders, including working within cost and resource constraints, preparing and leading the organization through change and communicating the business impact of modernization as short-term wins and return on investment. Updating digital systems makes good business sense, though not every organization understands how change is beneficial toward future objectives and growth. An approach of adaptability and flexibility is at the heart of digital modernization. Short-term results can be achieved by building upon existing applications and infrastructure. Business-centric key performance indicators (KPIs) including improved efficiency, cost savings or enhanced customer experiences demonstrate accountability and goal attainment for the organization. Given budget constraints and fewer resources, CIOs and IT leaders must choose between updating their operations and technology initiatives in support of the digital era or risk falling behind competitively from stagnation. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/The_Digital_Era_of_Business_Transformation_to_Modernization_for_CIOs.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Planning Matters to Sales and Revenue Performance Management", "mainEntityOfPage": "https://blog.isg-research.net/planning-matters-to-sales-and-revenue-performance-management", "datePublished": "08/06/2023", "dateModified": "08/06/2023", "articleBody": "While many vendors have focused on developing new technologies and features to improve sales execution through more personalized and targeted sales enablement, lead and sales opportunity progress tracking and scoring, manager coaching and conversational intelligence, it seems that sales and revenue teams are realizing that this is not, in and of itself, enough to arrest the decline in quota attainment and the general failure of most sales teams’ members to make targets. But, as Antoine de Saint-Exupéry said, “A goal without a plan is just a wish.” At Ventana Research, we pioneered the category of sales performance management or SPM. This represents not just the execution side of sales performance, but the planning as well. Combined, this is sales performance management. I write more on this in The Necessity of Sales Performance Management. And we are also pioneering its successor, revenue performance management or RPM. More details around this can be found here, but, in essence, revenue performance management represents an expansion of the coverage of sales performance to reflect the increasing adoption of the recurring subscription model, leading to a shift from a singular focus on new sales only to an approach that puts equal emphasis on retention and expansion as well as recognizing the increasing role of omnichannel engagement, especially self-service and e-commerce. But despite this, we assert that by 2025, less than one-quarter of organizations will have a unified technology approach to manage revenue planning for the performance of revenue professionals across territories, accounts, quotas and incentives. Typically, sales and revenue planning can be thought of as setting up the team, whether direct or indirect, field or inside sales, for success. This is done by developing and building integrated territory, incentive compensation and resource plans that align to, and are driven by, overall company objectives. More recent trends, such as the increasing adoption of mixed pricing and recurring revenue models, including subscription pricing as well as self-service B2B commerce, are adding complexity and require sales planning to accommodate the impact of these changes. The move to add subscriptions places a greater emphasis on retention of customers and upsell and cross-sell opportunities. In addition, self-service purchases need to be included within sales targets and compensation so that sales teams are both fairly compensated and supportive of omnichannel engagement. In terms of territories, the shift to remote selling has led to interest in, and adoption of, virtual territories, allowing for industry-type specialization, a key requisite for sales teams building that all-important expertise that enables them to be viewed as a trusted partner to buyers. Likewise, the drivers used by organizations to establish a way to estimate the value of a territory, virtual or otherwise, are moving beyond the somewhat limited and one-dimensional use of the previous year’s sales as a proxy. Better availability of firmographic and buyer intent data makes deriving territory values more data-driven and aids in creating balanced territories, which is important in assuring salespersons that opportunities are fairly distributed. When it comes to incentive compensation plans, historical performance should be utilized in assessing whether incentives led to alignment between expected behaviors and actual results. And compensation needs to reflect that newer channels, such as self-service B2B channels, are part of a holistic engagement model and may be preferred by existing customers re-ordering after the initial sale is made, but the sales and account team should be credited even if the sale no longer goes directly through the account team. And the last major component of sales planning should also include capacity planning that ensures the effective allocation of resources. Metrics such as quota by rep and territory, average deal size, sale duration, conversion rates, new rep ramp rates and the rate of stage progression are examples of drivers that can be used in capacity planning. The final point I would like to raise is this: Although historically for many organizations, the overall sales plan is treated as a one-and-done activity, the reality is that plans are typically not completed before the following year begins and, and even when completed, market changes, competitive pressures and members of the sales team changing roles will result in the need for continuing adjustments. One of the main lessons of recent years is that best-in-class organizations are nimble and agile, and they don’t just track performance but utilize this information and forward-looking data to make on-the-fly adjustments to ensure territories, incentives and resources are being constantly aligned with needs. I cover this need to embrace a more dynamic approach to planning here. And best-in-class organizations recognize the need to move beyond trying to manage this in spreadsheets, knowing that good planning is collaborative and will involve not just sales and revenue teams, but finance and HR as well. A superior sales and revenue system provides the data and administrative control and guardrails needed while supporting empowering leaders and operations teams to make their own adjustments without needing to rely on technical help or the one individual who knows how the spreadsheet works. Sales and revenue leaders and operations leaders should review their existing processes and applications to ensure that sales planning is not just a one-and-done exercise but is part of a dynamic feedback loop. And sales and revenue forecasts as well as the inevitable personnel changes should be continually fed back into the planning process and applications so changes can be modeled, and the options evaluated using data. You cannot know the future, but you can be ready to adjust resources and plans accordingly with an integrated approach to all aspects of sales and revenue planning. Regards, Stephen Hurrell", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Planning_Matters_to_Sales_and_Revenue_Performance_Management.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Stephen Hurrell", "url": "https://blog.isg-research.net/author/stephen-hurrell", "sameAs": "https://www.linkedin.com/in/stephenhurrell" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Data is the Strategic Raw Material of Finance Departments", "mainEntityOfPage": "https://blog.isg-research.net/data-is-the-strategic-raw-material-of-finance-departments", "datePublished": "07/06/2023", "dateModified": "07/06/2023", "articleBody": "The Office of Finance can be compared to a numbers factory where the main raw material, data, is transformed into financial statements, management accounting, analyses, forecasts, budgets, regulatory filings, tax returns and all kinds of reports. Data is the strategic raw material of the finance and accounting department. It is the key ingredient in every sale and purchase as well as every transaction of any description. Quality control is essential to achieving high standards of output in any factory, and finance is no exception. To that end, a great deal of effort goes into managing the department’s processes well. However, too little attention is paid to the quality of the raw material — the data — and how it is handled at every stage of a process. Since the office lockdowns forced by the pandemic of 2020, there has been widespread agreement that the finance and accounting department needs to digitally transform to ensure continuity and resiliency under any circumstances. To improve their performance and that of the entire organization, finance department executives must adopt a total quality management (TQM) approach to managing data in their department. Just as in a factory, people in the department work from blueprints. In this case, examples include accounting standards, forecasting models and transaction forms. These guide how the parts are to be pieced together and define the metaphorical “speeds and feeds” that govern how the process is performed. The internal audit team provides quality control and there are final inspectors — the external auditors — who certify the soundness of the most important product, the financial statements. I think the factory analogy is useful because too often departments operate more like an artisanal workshop, ill-suited to the demands of the 21st century. The heart of the matter is this: departments do not use technology effectively. Our Office of Finance benchmark research finds that when it comes to using technology effectively, 49% of organizations are technology laggards and just 12% are innovative. The data also shows that organizations that use technology well outperform those that do not. It should be clear by now that technology is on the cusp of transforming how the Office of Finance operates to a greater extent than since the dawn of the information age in the 1950s. It’s almost trite to state that technologies such as artificial intelligence (AI), machine learning (ML), large language models, data integration, in-memory computing and more advanced databases (to name a handful) are coalescing to radically redefine how work is done and what work will be done in the department. We are now at the moment when digital transformation makes a TQM approach to data management both possible and necessary. Manufacturing was transformed in the second half of the 20th century as the principles laid down by Dr. W. Edwards Deming were widely adopted, first by Japanese manufacturers looking to use TQM to shed a reputation for shoddy workmanship, and then by the rest of the world that competed with them. TQM is built on the proven idea that quality must be designed into manufacturing processes from beginning to end because this approach is both more efficient and results in a better final product than relying solely on inspections at the end of the process. This TQM approach also stresses the need for continuous improvement in any process. TQM is especially relevant for the Office of Finance. Years ago, I started using the term “continuous accounting” to describe a technology-supported approach to managing finance and accounting organizations that embrace TQM principles. Today, technology enables departments to shed their quaint artisanal practices and build quality into their processes. By automating data movement and process management, technology can ensure quality financial processes by maintaining data integrity from the beginning to the end of the process. Doing so eliminates the need to check and reconcile accounting numbers, which is required when data is rekeyed manually or moved and transformed using spreadsheets. In addition, AI will increasingly be used to highlight possible errors, omissions and inconsistencies. This will substantially improve the quality of financial statements and reports. It also will reduce the time spent identifying the source of discrepancies and correcting them. One area where TQM pays off is in handling data in finance processes. I’ve been using the term “data pantry,” somewhat tongue-in-cheek, to describe a system of data management that promotes operational efficiency while ensuring that the information used in processes is immediately accessible, accurate, timely and consistent. It’s a pantry because all the data ingredients needed to perform a task or process are within easy reach and have labels that are easily read and understood. The data pantry addresses long-standing issues that routinely sap the productivity of finance and business analysts and other users of business data. Our Analytics and Data Benchmark Research finds that 69% of organizations say preparing data is one of the most time-consuming aspects of analyzing data, along with 64% that say reviewing data for quality and consistency is also an issue. These efforts consume a significant amount of time, so much so that just 27% can spend the bulk of their time focusing on how changes are affecting the business. Ventana Research asserts that by 2026, almost all vendors of Office of Finance software will offer a data pantry to facilitate the integration of operational and external data with financials to improve the speed and accuracy of forecasts and plans. The data pantry is different in concept and construction from other data stores, most significantly in ensuring that users find it easy to access the information they need and in a way that’s unambiguous. The dataset is curated for the users, domain and use cases, making it easier to navigate and therefore readily available for analysts and others to do useful work. So, it’s a pantry and not a warehouse, where people in search of data metaphorically wander along aisles stocked floor to ceiling, trying to spot what they need while being forced to read inscrutable bar codes. It’s not a data lake that recalls the phrase “boil the ocean” to extract needed information. Data warehouses and data lakes are useful but usually not designed for specific users and use cases. And a data pantry isn’t like older forms of more defined data stores, such as a data mart or financial data warehouse. First, because the scope of data available expands beyond financial data to include operational and external information, and second, in programming how the data moves directly from each authoritative source to the pantry without manual interventions. Can you buy a data pantry off the shelf (so to speak)? Well, not exactly. However, vendors are increasingly configuring their offerings to include a designed-for-purpose data repository that accomplishes the same objective, even if they don’t call it by that name. A data pantry is useful for a wide variety of purposes, especially forecasting, planning, analytics and reporting. Vendors that offer AI-enabled business software will need to have a data pantry-like capability built into their application to support ML. The finance and accounting department is a numbers factory, and data is its strategic raw material. Technology can improve and ensure the quality of data used throughout finance and accounting. In particular, the right technology can ensure accuracy, timeliness and completeness of data while enhancing the productivity of the entire department. I recommend that buyers of business software focus on how well the vendor has facilitated the availability of data for users of that application. Regards, Robert Kugel", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Data_is_the_Strategic_Raw_Material_of_Finance_Departments.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Robert Kugel", "url": "https://blog.isg-research.net/author/robert-kugel", "sameAs": "https://www.linkedin.com/in/robertkugel" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Digital Modernization Helps CIOs Align to Business Growth", "mainEntityOfPage": "https://blog.isg-research.net/digital-modernization-helps-cios-align-to-business-growth", "datePublished": "06/06/2023", "dateModified": "06/06/2023", "articleBody": "I am happy to announce that I have taken on a new role at Ventana Research to lead the firm’s overall research and advisory for the CIO and technology leader practice. The area focuses on digital modernization and the transformation necessary for IT teams to be successful across an organization. The market coverage spans Cloud Computing, Digital Security, Generative AI and the technologies driving Intelligent Automation. Our Digital Technology and Digital Business areas of expertise address a broad range of applications and technology, and the time is right for Ventana Research to extend market coverage in these areas to support Office of CIO and technology leaders in assessing and evaluating vendors and products. I will use my career experiences in developing industry-first technology, investing in and deploying enterprise tech strategies, and analyzing emerging technology markets to help organizations improve the efficiency and performance of business and IT operations. Most recently, I led Ventana Research’s Products organization and market research efforts. Market research programs generate analysis and facts about buyer habits and organizational trends, which are incorporated into comprehensive educational insights for the Ventana Research community of more than 100,000 professionals. My background is well suited to this role, including technology strategy development and implementation for a Fortune 100 enterprise, a decade of experience as an industry analyst and two decades of experience in product development and marketing. It is likely that you’re reading this perspective using graphics and networking technology that I had a hand in bringing to market. Technology leaders must overcome the risks associated with outdated systems and practices. When identifying approaches to modernizing the organization, technology, processes and even the culture of the organization must be considered. More options are available than resources to even scratch the surface of an organization’s potential. Optimizing continuous digital transformation efforts requires prioritizing resources and technology to provide outcomes desired by business leaders. These challenges for the Office of the CIO are compounded by the institutional knowledge held by key individuals or within a line of business. This breaks the organization’s business continuity when workers leave or business strategy evolves. Yet the mandate of the CIO remains: overcome challenges and align digital initiatives to business goals. The benefits of digital modernization will vary by the maturity of an organization, but they have their roots in these pillars: Enhanced operational efficiency and productivity. Improved customer experience and engagement. Agility and flexibility to adapt to evolving market demands. Empowering data-driven decision-making. Cost optimization and resource allocation. As important as making timely technology decisions for the organization, IT leaders must effectively communicate with non-technical stakeholders across the organization as well as the board of directors. By collaborating with peers, leaders can facilitate innovative approaches to business growth and achieve desired outcomes. Ventana Research is adept at navigating these decisions with a structured and methodological approach that balances the desire to rapidly transform business processes and technology infrastructure with the need to maintain consistent and reliable service levels across applications used by workers and customers. As my colleague Robert Kugel says, “Research is in our name.” Market research is the foundational component of our 20-year history that informs our product and service portfolio. This framework consists of Benchmark Research, Dynamic Insights and Value Index products. The facts and analyses derived from research provide market evidence for the Ventana On-Demand advisory service, market assessments, workshops and education products. Ventana Research remains committed to objective, quantitative research as well as the experience and expertise of leadership and subject matter experts — particularly Mark Smith, CEO and chief research officer, and David Menninger, senior vice president of research responsible for technology research. I look forward to working more closely with them and the rest of the analyst team. Digital technology will enable the digital modernization of organizations as well as the software vendor landscape. As the adage goes, the only constant is change. I look forward to sharing insights with Ventana Research clients and our community about the opportunities to successfully navigate change in their organization. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Digital_Modernization_Helps_CIOs_Align_to_Business_Growth.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Large Language Models and Generative AI: Beware Misplaced Trust", "mainEntityOfPage": "https://blog.isg-research.net/large-language-models-and-generative-ai-beware-misplaced-trust", "datePublished": "06/06/2023", "dateModified": "06/06/2023", "articleBody": "The data and analytics sector rightly places great importance on data quality: Almost two-thirds (64%) of participants in Ventana Research’s Analytics and Data Benchmark Research cite reviewing data for quality and consistency issues as the most time-consuming task in analyzing data. Data and analytics vendors would not recommend that customers use tools known to have data quality problems. It is somewhat surprising, therefore, that data and analytics vendors are rushing to encourage customers to incorporate large language models into analytics processes, despite LLMs sometimes generating content that is inaccurate and untrustworthy. LLMs are a form of generative AI. As my colleague Dave Menninger recently explained, generative AI creates content such as text, digital images, audio, video or even computer programs and models with artificial intelligence and machine learning. These applications are primarily novelties today, but vendors are incorporating them into data and analytics products and customer experience applications at a rapid rate. The enthusiasm for generative AI is currently focused primarily on LLMs such as language models for dialogue applications, generative pre-trained transformers and applications such as ChatGPT and Bard. At Ventana Research, we view LLMs as an extraordinary scientific achievement with enormous potential to increase productivity by improving natural language processing. The content generated by LLMs can be remarkably coherent, to the extent that GPT-4 produces results that can pass the multiple-choice and written portions of the Uniform Bar Exam. LLMs are not without fault, however, and there are no guarantees about the factual accuracy of the content generated. While there is huge excitement about LLMs, we are still learning about their practical benefits and limitations. As a result, vendors and users should proceed with caution. LLMs produce content by automatically generating sentences in response to a prompt based on a (slightly randomized) selection of words from a probabilistically ranked list. The conversational nature of LLMs like ChatGPT makes them intuitively easy to use. As such, they can be seen as an ideal interface for non-expert users. However, LLMs generate content that is grammatically valid rather than factually accurate. As a result, the content generated by LLMs is occasionally incoherent and incorrect. It can include factual inaccuracies, such as fictitious data and source references. Additionally, LLMs trained on existing information sources will reflect the biases inherent in the source information. Identifying inaccuracies and biases in content generated by LLMs may not be easy for people without domain-specific knowledge, making LLMs potentially inappropriate for many workers. Users and vendors should also be wary of creating a misplaced level of trust in the quality and validity of the output of LLMs by crediting them with a level of conscious intelligence they do not possess. Interface design choices and anthropomorphic terminology can create an impression of sentience that is unjustified. The term adopted to describe the tendency of LLMs to generate text that is plausible but incorrect — hallucination — is a prime example. LLMs do not hallucinate, although they can (and do) generate content that is plausible but incorrect. Similarly, despite interfaces that are designed to mimic human consciousness, LLMs are not conscious. Likewise, while LLMs generate text that creates the appearance of self-awareness, they are (currently) not self-aware. In combination with the human tendency towards pareidolia (perceiving pattern or meaning where there is none), anthropomorphic terminology and interfaces could create a misplaced level of trust in LLMs and the quality and accuracy of the output they generate. There is a risk that this could result in an organization making a costly business decision based on erroneous information. Legal disputes will likely follow. Even if the fault ultimately lies with the decision maker, vendors that provide access to LLMs without due warning about their potential to produce inaccurate results could find themselves in the spotlight. As my colleague Dave Menninger recently noted, OpenAI, Google, Microsoft and others are clear with users about the accuracy limitations of ChatGPT. Meanwhile Casetext, the company that tested GPT-4 against the Uniform Bar Exam, has warned that ChatGPT alone is not enough and has combined the underlying LLM functionality with tailoring, training and testing based on its legal and data security expertise to produce an application that is suitable for use by legal professionals. Many vendors are cautious about encouraging enterprises to think carefully about using LLMs, advising them to think about privately combining models with organizational data and expertise rather than integrating with and uploading data to publicly available applications. We expect the adoption of generative AI to grow rapidly, asserting that through 2025, one-quarter of organizations will deploy generative AI embedded in one or more software application. Much of this adoption will come from the incorporation of LLMs into data and analytics tools. While vendors and users of data and analytics products are understandably excited about taking advantage of LLMs, both should approach with caution. I recommend that organizations carefully research the implications of making decisions based on information for which there are no guarantees of accuracy, while vendors integrating products with LLMs should balance enthusiasm with advice to customers about checking the quality and validity of responses before making decisions based on content generated by LLMs. Regards, Matt Aslett", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Large_Language_Models_and_Generative_AI_Beware_Misplaced_Trust.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Matt Aslett", "url": "https://blog.isg-research.net/author/matt-aslett", "sameAs": "https://www.linkedin.com/in/matt-aslett/" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Why Pricing Should Matter for Everyone", "mainEntityOfPage": "https://blog.isg-research.net/why-pricing-should-matter-for-everyone", "datePublished": "06/06/2023", "dateModified": "06/06/2023", "articleBody": "I wrote last year about how interest in pricing management is now expanding from the traditional use cases in industries such as manufacturing and chemicals. In part, this has been helped by technology changes that are allowing vendors to offer the advantages of pricing optimization and management without the “science project” approach, which has previously convinced many that the returns did not justify the disruption and time to value of traditional initiatives. All three parts of a typical pricing optimization and management project: data collection, analysis and operationalization, can now be much lighter touch in terms of effort, resources needed, and time spent. For many organizations, what is driving this new interest is the impact of two distinct market forces. One is the increased complexity of what it means to “sell” for most organizations. Historically, business was linear; businesses made goods and services that they sold, either directly or through distribution networks. And for the most part, goods and services were sold on a one-time basis. But much of modern business is different. There is not just one way to sell. There is not just one pricing and revenue model. Omnichannel buying means customers engage in multiple ways, via phone, in person, text, chat or e-commerce and self-service portals. For those organizations that sell physical goods, many are looking at the opportunities for new revenue streams made possible by adding complementary digital services and products. This is resulting in more complex offerings that include bundled products and services, with some products and services originating from third parties. The other distinct market force is the increasing focus on margin and profitability. And although this can be said to always be of concern, arriving at these numbers is made more difficult because of the differences in cost to serve for the differing sales channels as well as the differences in revenue treatment resulting from the addition of subscription and usage pricing. Helping price optimization to become increasingly viable is the much-improved availability of timely and accurate data. Coupled with advances in the interoperability of technology, this is making it now possible to have margin and profitability as part of the deal approval process rather than as an analytic and reporting functional that is restricted to reviewing past deals. And whereas pricing itself does not have to be a function of cost, as margin becomes a key arbiter of the quality of a deal, margin itself becomes the value to optimize for, not just revenue. For this to happen when putting together a quote, built-in guardrails can include pricing suggestions that incorporate optimization for margin, including cost of goods sold, volume discounts, rebates, cost to serve based on channel, impact of deferred revenue from subscriptions, and allowances for sales commissions. These guardrails, built into the process at the point of sale, support a dynamic deal review, rather than the more traditional, manual, offline process typical of many B2B sales. Most typically, these capabilities are best delivered through a configure, price and quote (CPQ) application that, in addition to accessing pricing, can also support rules for products, services and bundled configurations, as well as quickly generate a digitally trackable, visually attractive quote. More advanced applications visually present this potentially complex information using such graphics as yield curves or price waterfalls, showing the difference between list and proposed selling price. These can also be linked to the rules underlying the guardrails with intelligent routing for approvals at the appropriate level. It’s also important for this approval process to be accessible via mobile phone and tablet, as approvers do not always have access to a laptop of desktop PC. Managing this within spreadsheets will quickly become impractical. And, in fact, we assert that by 2025, one-quarter of all organizations will have a non-spreadsheet-based standard pricing application to provide a uniform approach to support all revenue channels. Organizations that perhaps have seen pricing as simple as cost plus, or “follow the leader” and modeled in spreadsheets, should review their current approach. Complexities arising from the adoption of omnichannel selling and mixed pricing and revenue models, such as with the addition of subscription and usage, will make this approach impractical. Understanding the cost profile of different sales and delivery channels as well as the implications of bundled products and services, combined with pricing analysis, enables organizations to model and account for volume/revenue vs. margin tradeoffs. Organizations led by the CRO and revenue operations team, in conjunction with the CFO’s and the CIO’s offices, should take the opportunity to review their existing systems and processes. Having this price and margin review as a part of the selling process, not as an after-the-event financial analysis, will result in more sustained and profitable business. And if they are not looking at this, they can be assured their competitors probably are. Regards, Stephen Hurrell", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Why_Pricing_Should_Matter_for_Everyone.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Stephen Hurrell", "url": "https://blog.isg-research.net/author/stephen-hurrell", "sameAs": "https://www.linkedin.com/in/stephenhurrell" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script>  <script data-hs-allowed="true" src="/_hcms/forms/v2.js"></script> <script data-hs-allowed="true"> var options = { portalId: '2035844', formId: 'fa276fc9-9a16-4673-a644-1fcbedcc3c24', formInstanceId: '7199', pageId: '3884418273', region: 'na1', inlineMessage: "Thanks for subscribing!", rawInlineMessage: "Thanks for subscribing!", hsFormKey: "4c579a3ad0e48ca3ee4968105cbdad0e", css: '', target: '#hs_form_target_module_1552944263900179', contentType: "listing-page", formsBaseUrl: '/_hcms/forms/', formData: { cssClass: 'hs-form stacked hs-custom-form' } }; 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ISG Software Research Analyst Perspectives