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skip-lazy above-the-fold" alt="" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-2000x1335.jpg 2000w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-1024x683.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-768x512.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-1536x1025.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-2048x1367.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/04/8.Morimoto_JyoSashimiCombo_AVan-1-800x534.jpg 800w" sizes="(max-width: 2000px) 100vw, 2000px" /> <div class="fs--overlay"></div> <div class="wrapper fs--content-block"> <p class="eyebrow" >OUR DIFFERENCE</p><h1 class="display fs--title" >Innovation, experience and collaborative spirit – the Delaware North way</h1> </div> </div> </div> </div> </div> </section> <section id="two-columns-block_01a5b213da273f752e5b3f09fe16fce0" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--image-content mobile-layout--right-left" style="align-items: center; "> <div class="two-columns--left two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="Four members of the Jacobs family standing next to each other." data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-768x513.jpg 768w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg" class="two-columns--img1 fade-in" alt="Four members of the Jacobs family standing next to each other." srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-768x513.jpg 768w" sizes="(max-width: 800px) 100vw, 800px" /></noscript><img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="hidden" alt="Four members of the Jacobs family standing next to each other." data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-768x513.jpg 768w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg" class="hidden" alt="Four members of the Jacobs family standing next to each other." srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/2.family-768x513.jpg 768w" sizes="(max-width: 800px) 100vw, 800px" /></noscript> </div> </div> <div class="two-columns--right two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Family Owned and Operated</h2><div class="two-columns--text content anim-lines-container" ><p>Delaware North’s family ownership means we can take the “long view” when it comes to business decisions – and important decisions can be expedited when needed. We prioritize long-term returns over immediate bottom lines and shared priorities over shareholder demands.</p> </div></div> </div> </div> </div> </section> <section id="two-columns-block_491e18694f30fa3d028474cd21f29860" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--content-image mobile-layout--left-right" style="align-items: center; "> <div class="two-columns--left two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Unrivaled Partnership</h2><div class="two-columns--text content anim-lines-container" ><p>Our track record of delivering outstanding service and superior operations is one reason why we have long-lasting partnerships with organizations such as Major League Baseball, the National Hockey League, National Football League, National Basketball Association, Major League Soccer, NASA and The National Park Service. We are proud to have served more than 20 of our current clients for about a quarter century or more – including five ranging from 50 to 90-plus years.</p> </div></div> </div> </div> <div class="two-columns--right two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-768x513.jpg 768w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg" class="two-columns--img1 fade-in" alt="" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-768x513.jpg 768w" sizes="(max-width: 800px) 100vw, 800px" /></noscript><img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="hidden" alt="" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-768x513.jpg 768w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg" class="hidden" alt="" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/3.Comerica-Park-HERO-768x513.jpg 768w" sizes="(max-width: 800px) 100vw, 800px" /></noscript> </div> </div> </div> </section> <section id="two-columns-block_60ae1a4315f091146b4851e1159e5a0a" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--image-content mobile-layout--right-left" style="align-items: center; "> <div class="two-columns--left two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="Guest playing craps at Southland Casino" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1024x684.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-768x513.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1536x1025.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2048x1367.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2000x1335.jpg 2000w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg" class="two-columns--img1 fade-in" alt="Guest playing craps at Southland Casino" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1024x684.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-768x513.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1536x1025.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2048x1367.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2000x1335.jpg 2000w" sizes="(max-width: 800px) 100vw, 800px" /></noscript><img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="hidden" alt="Guest playing craps at Southland Casino" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1024x684.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-768x513.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1536x1025.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2048x1367.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2000x1335.jpg 2000w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg" class="hidden" alt="Guest playing craps at Southland Casino" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1024x684.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-768x513.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-1536x1025.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2048x1367.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/05/Guest-Southland-Casino_2560x1709-2000x1335.jpg 2000w" sizes="(max-width: 800px) 100vw, 800px" /></noscript> </div> </div> <div class="two-columns--right two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Transformative Insights</h2><div class="two-columns--text content anim-lines-container" ><p>We go further to understand customer preferences and data from the business – and then apply what we’ve learned to enhance the guest experience. This includes sharing insights across the organization and with external partners to support decision making at every level.</p> </div><div class="two-columns--ctas two-columns--ctas-single"><a href="/transformative-insights/" class="cta cta-button two-columns--cta aos"><span>Learn More<span class="sr-text"> about our transformative insights</span></span></a></div></div> </div> </div> </div> </section> <section id="two-columns-block_2d592e9ba1ffe36670248bdffd2b9005" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--content-image mobile-layout--left-right" style="align-items: center; "> <div class="two-columns--left two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Future Of</h2><div class="two-columns--text content anim-lines-container" ><p>Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimaging tomorrow. Over the last decade, we launched our “Future of” initiative, inviting experts to explore important trends, both to inform our own thinking and to share with clients, partners and others who might find such insight valuable. We’ve explored medicine, sports and parks.</p> <p>Our most recent report is focused on recreation, travel and hospitality. Given the global disruption of the COVID 19 pandemic, we thought this was a particularly timely moment for a broad exploration of what the future may hold for the industry.</p> </div><div class="two-columns--ctas two-columns--ctas-single"><a href="/our-difference/future-of/" class="cta cta-button two-columns--cta aos"><span>Learn more<span class="sr-text"> about our “Future of” initiative</span></span></a></div></div> </div> </div> <div class="two-columns--right two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/04/MobileTicketing_DDElevators-1_REV-1-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/04/MobileTicketing_DDElevators-1_REV-1-800x534.jpg" class="two-columns--img1 fade-in" alt="" /></noscript><img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="hidden" alt="" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/04/MobileTicketing_DDElevators-1_REV-1-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/04/MobileTicketing_DDElevators-1_REV-1-800x534.jpg" class="hidden" alt="" /></noscript> </div> </div> </div> </section> <section id="two-columns-block_9f546972700b424f7a4ec32cc27f9713" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--image-content mobile-layout--left-right" style="align-items: center; "> <div class="two-columns--left two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1024x683.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-768x512.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1536x1024.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2048x1365.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2000x1333.jpg 2000w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg" class="two-columns--img1 fade-in" alt="" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1024x683.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-768x512.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1536x1024.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2048x1365.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2000x1333.jpg 2000w" sizes="(max-width: 800px) 100vw, 800px" /></noscript><img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="hidden" alt="" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1024x683.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-768x512.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1536x1024.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2048x1365.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2000x1333.jpg 2000w" data-lazy-sizes="(max-width: 800px) 100vw, 800px" data-lazy-src="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg" /><noscript><img decoding="async" width="800" height="534" src="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg" class="hidden" alt="" srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-300x200.jpg 300w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1024x683.jpg 1024w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-768x512.jpg 768w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-1536x1024.jpg 1536w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2048x1365.jpg 2048w, https://www.delawarenorth.com/wp-content/uploads/2023/04/6.Lizard_Island_Degustation_2-1-2000x1333.jpg 2000w" sizes="(max-width: 800px) 100vw, 800px" /></noscript> </div> </div> <div class="two-columns--right two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Customer Experience</h2><div class="two-columns--text content anim-lines-container" ><p>GuestPath® is Delaware North’s 360-degree customer experience platform. While it strives to create unforgettable experiences for our guests, the GuestPath platform also yields a valuable outcome for our clients. By delivering exceptional service, we increase guest satisfaction, encourage guest loyalty and drive incremental revenue.</p> </div><div class="two-columns--ctas two-columns--ctas-single"><a href="/our-difference/customer-experience/" class="cta cta-button two-columns--cta aos"><span>Learn more<span class="sr-text"> about customer experience</span></span></a></div></div> </div> </div> </div> </section> <section id="two-columns-block_bd65ae9046af41605484697cf9f6b2ee" class="two-columns-container mb no_top_spacing no_bottom_spacing spacing-compact"> <div class="two-columns block-padding desktop-layout--content-image mobile-layout--right-left" style="align-items: center; "> <div class="two-columns--left two-columns--type-content"> <div class="two-columns--content"> <div class="two-columns--content-block"><h2 class="h2 two-columns--title anim-lines" >Operational Innovation</h2><div class="two-columns--text content anim-lines-container" ><p>The dynamics of the hospitality and entertainment industries are constantly evolving, and Delaware North is at the forefront. We’re committed meeting guests where they are headed and creating an experience that crosses — and delights across — the generational divide.</p> </div><div class="two-columns--ctas two-columns--ctas-single"><a href="/our-difference/operational-innovation/" class="cta cta-button two-columns--cta aos"><span>Learn more<span class="sr-text"> about operational innovation</span></span></a></div></div> </div> </div> <div class="two-columns--right two-columns--type-image"> <div class="two-columns--img wh-cover-holder"> <img decoding="async" width="800" height="534" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20800%20534'%3E%3C/svg%3E" class="two-columns--img1 fade-in" alt="" data-lazy-srcset="https://www.delawarenorth.com/wp-content/uploads/2023/04/7.climate-pledge-sarah-kusz-studio-0606-800x534.jpg 800w, https://www.delawarenorth.com/wp-content/uploads/2023/04/7.climate-pledge-sarah-kusz-studio-0606-300x200.jpg 300w, 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