BHGS - Consumers

<!doctype html>       <html class="no-js" lang="en">   <head> <meta charset="utf-8">  <title>BHGS - Consumers</title>   <meta name="Author" content="Bureau of Household Goods and Services (BHGS)" /> <meta name="Description" content="A website for the State of California, Department of Consumer Affairs, Bureau of Household Goods and Services (BHGS)" /> <meta name="Keywords" content="California, government,department of consumer affairs,upholstered furniture, bedding, thermal insulation, furniture,flammability, mattresses, consumer, licensee, consumer, licensee, tv, vcr, appliances, electronics, refrigerator, stove, computer" />    <meta http-equiv="X-UA-Compatible" content="IE=edge" />  <meta name="HandheldFriendly" content="True">  <meta name="MobileOptimized" content="320">  <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0">  <link rel="stylesheet" href="/css/cagov.core.css"> <link rel="stylesheet" href="/css/colorscheme-sierra.css">  <link rel="stylesheet" href="/css/custom.css">    <script src="/js/libs/modernizr-2.0.6.min.js"></script>  <link rel="apple-touch-icon" sizes="144x144" href="/images/template2014/apple-touch-icon-144x144.png">  <link rel="apple-touch-icon" sizes="114x114" href="/images/template2014/apple-touch-icon-114x114.png">  <link rel="apple-touch-icon" sizes="72x72" href="/images/template2014/apple-touch-icon-72x72.png">  <link rel="apple-touch-icon" href="/images/template2014/apple-touch-icon-57x57.png">  <link rel="shortcut icon" href="/images/template2014/apple-touch-icon-57x57.png">  <link rel="shortcut icon" href="/favicon.ico">       <script async src="https://www.googletagmanager.com/gtag/js?id=UA-64276560-9"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-64276560-9'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-69XJC6R4ER"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-69TD0KNT0F'); // statewide GA4 ID gtag('config', 'G-69XJC6R4ER'); // individual agency GA4 ID </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NBQCVZC');</script>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M683DJB');</script>    </head>  <body class="two-column"> <header role="banner" id="header" class="global-header"> <div id="skip-to-content"><a href="#main-content">Skip to Main Content</a></div>   <div class="branding"> <div class="header-cagov-logo"> <a href="https://www.ca.gov"> <span class="sr-only">CA.gov</span> <img src="https://www.dca.ca.gov/images/cagov-logo-white.svg" width="96" alt="CA.gov" aria-hidden="true" style="filter: drop-shadow(2px 4px 2px rgb(0 0 0 / 0.6)); aspect-ratio: 9/6;"> </a> </div> <div class="header-organization-banner"><a href="/"><img src="/images/bearbhfti.png" alt="Organization Title" /></a></div> </div>   <div class="mobile-controls"> <div class="mobile-control cagov-logo"> <a href="https://www.ca.gov"> <span class="sr-only">CA.gov</span> <img src="https://www.dca.ca.gov/images/cagov-logo-white.svg" width="54" alt="CA.gov" aria-hidden="true" style="aspect-ratio: 9/6;"> </a> </div>  <span class="mobile-control toggle-menu"><span class="ca-gov-icon-menu" aria-hidden="true"></span><span class="sr-only">Menu</span></span> <span class="mobile-control-group mobile-header-icons"> <span class="mobile-control contact-link"><span class="ca-gov-icon-chat" aria-hidden="true"></span><span class="sr-only">Contact</span></span>  </span> <span class="mobile-control toggle-search"><span class="ca-gov-icon-search" aria-hidden="true"></span><span class="sr-only">Search</span></span> <span class="mobile-control-group mobile-menu-icons">  </span> </div> <div class="navigation-search"> <div id="head-search" class="search-container">   <script type="text/javascript"> document.write(unescape("%3Cscript src='" + (("https:" == document.location.protocol) ? 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class="nav-item"> <a href="/consumers/index.shtml" class="first-level-link">Consumers</a> <div class="sub-nav with-image-md-right"> <ul class="second-level-nav"> <li> <a href="/enforcement/lookup.shtml" class="second-level-link">License Search</a> </li> </ul> </div> </li> <li class="nav-item"> <a href="/forms_pubs/index.shtml" class="first-level-link">Publications</a> </li> </ul> </nav> </div> <div class="header-decoration"></div> </header> <div id="main-content" class="main-content"> <div class="wrapper"> <main role="main" class="main-primary">  <article> <h1><span class="ca-gov-icon-arrow-down"></span> Consumer Information</h1> <h3>Complaint Resolution</h3> <p class="indent-Left"></p> <ul class="list-understated indent-Left"> <li>To file a complaint, fill out an <a href="/webapplications/apps/complaint/index.shtml">online complaint form</a></li> <li>You can also submit a <a href="/forms_pubs/complaint_form.pdf">complaint form</a> through email, mail, or online by downloading and submitting the form through your PDF software.</li> <li style="margin-left:25px;"><a href="/forms_pubs/info_collection.pdf">Notice of Information Collection, Use and Access</a></li> </ul> <p class="indent-Left"></p> <h3>Consumer Fact Sheets</h3> <ul class="list-understated indent-Left"> <li><a href="/forms_pubs/helpful_tips_before_you_sign_a_service_contract.pdf">Helpful Tips Before You Sign a Service Contract</a> <a href="/forms_pubs/helpful_tips_before_you_sign_a_service_contract_spanish.pdf">Espa帽ol</a></li> <li><a href="/forms_pubs/bhgs_consumer_tips.pdf">BHGS: Essential Consumer Tips</a> <a href="/forms_pubs/bhgs_consumer_tips_sp.pdf">Espa帽ol</a></li> <li><a href="/forms_pubs/news_20230526.pdf">News Release: Protect Your Belongings, Money and Peace of Mind: Only Use California-Licensed Moving Companies</a> - <a href="/forms_pubs/news_20230526sp.pdf">Espa帽ol</a> </li> <li><a href="../forms_pubs/news_5_30_2019.pdf">News Release, Damage Restoration Companies</a></li> <li><a href="/forms_pubs/moving_tips_flyer_ca.pdf">Helpful Tips When Moving: Within California</a> <a href="/forms_pubs/moving_tips_flyer_ca_sp.pdf" aria-label="Espa帽ol moving within California">Espa帽ol</a> </li> <li><a href="/forms_pubs/moving_tips_flyer_into_out_ca.pdf">Helpful Tips When Moving: Into and Out of California</a> <a href="/forms_pubs/moving_tips_flyers_into_out_ca_sp.pdf" aria-label="Espa帽ol moving in and out of California">Espa帽ol</a></li> <li><a href="/forms_pubs/19-013_scflyer.pdf">Service Contract Flyer, 19-013</a></li> <li><a href="/consumers/movers.shtml">Household Movers Information</a></li> <li><a href="bear_faq.shtml">EAR Consumer Frequently Asked Questions</a></li> <li><a href="bhfti_information.shtml">HFTI Consumer Page</a></li> <li><a href="https://www.dca.ca.gov/publications/cic.shtml">Tips & Resources to Resolve Consumer Complaints</a></li> <li><a href="bear_links.shtml">Internet links to Other Sites</a></li> </ul> </article>  </main> <div class="main-secondary"> <div style="margin-top:15px;"> <div class="panel panel-standout highlight"> <div class="panel-heading"> <h2><span class="ca-gov-icon-favorite"></span> Quick Links</h2> </div> <div class="panel-body"> <ul class="list-understated"> <li><a href="/enforcement/lookup.shtml" style="color: #2F2FB9">License Search</a></li> <li><a href="/about_us/contact_us.shtml" style="color: #2F2FB9">Contact Us</a></li> <li><a href="/about_us/meetings/index.shtml" style="color: #2F2FB9">Council Meetings and Workshops</a></li> <li><a href="/consumers/index.shtml" style="color: #2F2FB9">File a Complaint</a></li> <li><a href="/enforcement/" style="color: #2F2FB9">Citations and Disciplinary Actions</a></li> <li><a href="/licensee/index.shtml" style="color: #2F2FB9">License Application</a></li> <li><a href="/webapplications/apps/renewal/index.shtml" style="color: #2F2FB9">Renew a License</a></li> <li><a href="/licensee/bear_faqs.shtml" style="color: #2F2FB9">Frequently Asked Questions, EAR</a></li> <li><a href="/licensee/bhfti_faqs.shtml" style="color: #2F2FB9">Frequently Asked Questions, HFTI</a></li> <li><a href="/licensee/hhm_faqs.shtml" style="color: #2F2FB9">Frequently Asked Questions, HHM</a></li> <li><a href="/webapplications/apps/subscribe/index.shtml" style="color: #2F2FB9">Join Our Interested Parties List</a></li> </ul> <a href="http://www.facebook.com/CalBHGS"><img src="/images/facebook.png" alt="FaceBook" /></a> <a href="https://twitter.com/CalBHGS"><img src="/images/twitter.png" alt="Twitter" /></a> <a href="https://www.linkedin.com/company/california-bureau-of-household-goods-and-services/"><img src="/images/linkedin.png" alt="LinkedIn" /></a> </div> </div> <div class="panel panel-standout"> <div class="panel-heading"> <h4><span class="ca-gov-icon-read-book"></span> Translate</h4> </div> <div class="panel-body" style="text-align: center;"> <div id="google_translate_element"></div> <script type="text/javascript"> function googleTranslateElementInit() { new 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BHGS - Consumers