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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Service satisfaction feedback forms-Free CSAT Survey template</title><meta name="description" content="Measure customer satisfaction with your services using feedback forms. Free CSAT template for accurate insights!"><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/survey/templates/customer-satisfaction/service-satisfaction-survey-forms.html"><meta property="og:title" content="Service satisfaction feedback forms-Free CSAT Survey template"><meta property="og:description" content="Measure customer satisfaction with your services using feedback forms. Free CSAT template for accurate insights!"><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta property="og:url" content="https://www.zoho.com/survey/templates/customer-satisfaction/service-satisfaction-survey-forms.html"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Service satisfaction feedback forms-Free CSAT Survey template"><meta name="twitter:description" content="Measure customer satisfaction with your services using feedback forms. Free CSAT template for accurate insights!"><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/template/zp_survey_template_detail_page_2.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/survey.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/translation/survey/22948.css"></head><body class="zw-page-22948 zw-product-92 zw-product-survey zw-template-zp_survey_template_detail_page_2 i18n-en" data-prdname="survey" data-prdname-display="Survey"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div class="zwc-survey-category-inner-page"><div class="zwc-survey-detail-page"><div class="content-wrap zwc-survey-detail-inner"><div class="zwc-template-heading-cont-sec"><div class="zwc-cont-sec"><div class="z-temp-bread-crumb"><div class="template-main-category"><a href="../../templates.html">Templates</a></div><div class="template-level1-category" category-id="1033"></div><div class="template-name"></div></div><h1 class="zwc-field-template-heading">Service Satisfaction Survey</h1><p class="zwc-template-description">Getting to know your customer will help you provide better service. Ask your customers about how they feel about the service you are providing and their frequent pain points with it. This survey template will help you gauge your customers' satisfaction towards your service and gain insights to building a strong bond with them.</p><a href="/survey/signup.html" class="zwc-use-this-template-btn act-btn cta-btn">Try this template</a></div><div class="zwc-temp-img-sec"><div class="zwc-temp-img-bg"><img width="562" height="611" fetchpriority="high" class="template-preview-image" alt="Service satisfaction survey questionnaire template" src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/service-satisfaction-survey.png"></div><div class="zwc-template-action-wrap"> <a class="zwc-see-template-action" href="javascript:;">See the template in action</a></div></div></div></div></div><div class="zwc-survey-trust-brands-wrap"></div><div class="zwc-status-survey-captions"><div class="content-wrap"><div class="zwc-survey-captions-wrap"><h2>Why are service satisfaction surveys important?</h2><p>Understanding your customers is key to delivering exceptional service. Utilize this survey template to gauge your customers satisfaction levels with your offerings. By delving into customer feedback, you will uncover insights that refine your strengths and address areas that needs improvement.These insights will serve as a base for cultivating a strong and enduring rapport with your customer.</p></div></div></div><div class="zwc-iframe-section zwc-iframe-part" id="zwc-iframe-section"><div class="content-wrap"><div class="zwc-iframe"><iframe frameborder="0" height="700" marginheight="0" marginwidth="0" name="Showing" scrolling="yes" src="https://survey.zoho.com/surveytemplate/customer%20satisfaction%20survey-service%20satisfaction%20survey?&"></iframe><div class="zwc-iframe-static-check"><div class="zwc-static-frame-header"><h2>Service Satisfaction Survey</h2></div><div class="zwc-frame-overlay"><div class="zwc-static-frame-body"><div class="zwc-questions-frame"><div class="zwc-form-grp-numbers"><div class="questions-frame"><p>Company</p><div class="zwc-form-group"><input type="text" id="" class="zcw-input-text"></div></div><div class="questions-frame"><p>Service</p><div class="zwc-form-group"><input type="text" id="" class="zcw-input-text"></div></div> <br><div class="zwc-form-grp-numbers"><p>Rate the following aspects of the service staff</p><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Less than a week</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Speed/promptness</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Friendliness</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Professionalism</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Reliability</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div><div class="zwc-form-types-list"><div class="left-label"> <span class="txt-label">Convenience</span></div><div class="right-num"> <span>1</span> <span>2</span> <span>3</span> <span>4</span> <span>5</span></div></div></div></div></div></div><div class="zwc-middle"><a class="zwc-preview-template" href="javascript:;">Preview this template</a><a href="javascript:;" class="zwc-use-this-template-btn">Use this template</a></div></div></div><div class="zwc-iframe-type"><div class="zwc-iframe-type-wrap"><div class="zwc-iframe-qs-time"><div class="zwc-question zwc-type-name"><span class="zwc-svg-icon"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 35.3 35.7" style="enable-background:new 0 0 35.3 35.7;" xml:space="preserve"> <g id="Group_22346" transform="translate(-143.783 -0.444)"> <path id="Path_13413" d="M145,36.2c-0.6,0-1.1-0.5-1.1-1.1c0-0.1,0-0.2,0-0.3l2.2-7.9c-4.8-8.5-1.9-19.3,6.6-24.1 c8.5-4.8,19.3-1.9,24.1,6.6c4.8,8.5,1.9,19.3-6.6,24.1c-5.2,3-11.5,3.1-16.9,0.3l-8.1,2.3C145.2,36.1,145.1,36.2,145,36.2 M153.5,31.5c0.2,0,0.4,0,0.5,0.1c7.5,4.1,16.8,1.4,20.9-6.1c4.1-7.5,1.4-16.8-6.1-20.9s-16.8-1.4-20.9,6.1 c-2.7,4.8-2.5,10.7,0.3,15.4c0.2,0.3,0.2,0.6,0.1,0.9l-1.8,6.5l6.6-1.9C153.2,31.5,153.3,31.5,153.5,31.5"></path> <path id="Path_13414" d="M161.2,22.5c-0.6,0-1.1-0.5-1.1-1.1v-0.2c0-1.6,1-3,2.5-3.5c1.4-0.5,2.4-1.9,2.3-3.4 c-0.1-1.9-1.7-3.4-3.6-3.5c-1.1,0-2.1,0.4-2.9,1.2c-0.4,0.4-0.6,0.8-0.8,1.3c-0.2,0.6-0.8,0.9-1.4,0.7s-0.9-0.8-0.7-1.4l0,0 c0.3-0.8,0.7-1.5,1.3-2.2c1.2-1.2,2.8-1.9,4.5-1.9c3.1,0.1,5.6,2.5,5.8,5.6c0.1,2.5-1.5,4.7-3.7,5.6c-0.6,0.2-1.1,0.8-1.1,1.5v0.2 C162.3,22,161.8,22.5,161.2,22.5"></path> <path id="Path_13415" d="M161.2,27.7c-0.6,0-1.1-0.5-1.1-1.1v-0.1c0-0.6,0.5-1.1,1.1-1.1s1.1,0.5,1.1,1.1v0.1 C162.3,27.2,161.8,27.7,161.2,27.7"></path> </g> </svg> </span><h6><span class="">11</span></h6><label>Questions</label></div><div class="zwc-time zwc-type-name"><span class="zwc-svg-icon"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 35.7 38.4" style="enable-background:new 0 0 35.7 38.4;" xml:space="preserve"> <g id="Group_22347" transform="translate(-72.667 -1.224)"> <path id="Path_13408" d="M84.5,37h-9.3c0,0-0.1,0-0.1-0.1c0,0,0,0,0,0V3.7c0,0,0-0.1,0.1-0.1l0,0h27.4c0,0,0.1,0,0.1,0.1 c0,0,0,0,0,0v12.9c0,0.7,0.5,1.2,1.2,1.2c0.7,0,1.2-0.5,1.2-1.2c0,0,0,0,0,0V3.7c0-1.4-1.1-2.5-2.5-2.5H75.1 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</span><h6><span class="">5800</span>+</h6><label>Times used</label></div><div class="zwc-complete zwc-type-name"><span class="zwc-svg-icon"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 36.6 36.6" style="enable-background:new 0 0 36.6 36.6;" xml:space="preserve"> <g id="Group_22348" transform="translate(0 0)"> <g id="Group_22349" transform="translate(0 0)"> <path id="Path_13420" d="M15,35.9c-0.1,0-0.1,0-0.2,0C5,34.1-1.5,24.7,0.3,14.8S11.6-1.5,21.4,0.3C29.1,1.7,35,7.9,36.1,15.7 c0.1,0.6-0.4,1.2-1,1.2c-0.6,0.1-1.1-0.3-1.2-0.9C32.7,7.3,24.7,1.2,16,2.4S1.2,11.5,2.4,20.2C3.3,27,8.5,32.5,15.2,33.7 c0.6,0.1,1,0.7,0.9,1.3C16,35.6,15.6,35.9,15,35.9"></path> <path id="Path_13421" d="M17.8,20.5H9.5c-0.6,0-1.1-0.5-1.1-1.1s0.5-1.1,1.1-1.1c0,0,0,0,0,0h7.1V5.4c0-0.6,0.5-1.1,1.1-1.1 c0.6,0,1.1,0.5,1.1,1.1v14C18.9,20,18.4,20.5,17.8,20.5L17.8,20.5"></path> <path id="Path_13422" d="M27.4,36.6c-5.1,0-9.2-4.1-9.2-9.2s4.1-9.2,9.2-9.2s9.2,4.1,9.2,9.2l0,0C36.6,32.5,32.5,36.6,27.4,36.6 M27.4,20.4c-3.9,0-7,3.1-7,7c0,3.9,3.1,7,7,7c3.9,0,7-3.1,7-7c0,0,0,0,0,0C34.4,23.5,31.2,20.4,27.4,20.4"></path> <path id="Path_13423" d="M26.4,31.6c-0.3,0-0.5-0.1-0.7-0.2l-3.5-2.8c-0.5-0.4-0.6-1.1-0.2-1.6c0.4-0.5,1.1-0.6,1.6-0.2l2.7,2.1 l4-5c0.4-0.5,1.1-0.6,1.6-0.2c0.5,0.4,0.6,1.1,0.2,1.6c0,0,0,0,0,0l-4.7,5.8C27.1,31.5,26.7,31.6,26.4,31.6"></path> </g> </g> </svg> </span><h6><span class="">1</span>min</h6><label>Completion time</label></div></div><div class="zwc-iframe-ctn"><a href="/survey/signup.html" class="act-btn cta-btn">Try this template</a></div></div></div></div></div></div><div class="zwc-survey-status-content"><div class="content-wrap"><div class="zwc-status-text-wrap"><div class="zcw-flex-wrap zcw-zwc-emp-status-wrap"><div class="zwc-emp-status-wrap "><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon"><span></span></div><div class="zwc-status-text-sec"><h6>Gain insights into customer perceptions, preferences, and satisfaction levels</h6><p>With just a few strategic questions, you can unlock valuable insights into your business’ greatest strengths, as well as areas in need of improvement. A survey can reveal customer perceptions, likes, and dislikes about your service. Moreover, a well-constructed survey can give you a sense of customers’ preferences, including their preferred modes of communication, and the features and benefits they expect from a service. All this data helps you build an even more comprehensive picture of who your customers are and what they want from your business moving forward.</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-2"><span></span></div><div class="zwc-status-text-sec"><h6>Determine what sets your service apart from competitors</h6><p>When done correctly, a service satisfaction survey can show you how customers view your services compared to your competition. This information helps you pinpoint what sets your service apart and which areas need improvement. For example, a satisfaction survey could show that customers are pleased with your quick responses and flexible customer service hours. It could also reveal that a competitor offers more convenient payment options. This data can help you make the tweaks and improvements necessary to become your target customers’ go-to selection. Responding to customer feedback can lead to increased customer satisfaction and loyalty down the line, since customers will know you are always striving to offer superior services.</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-3"><span></span></div><div class="zwc-status-text-sec"><h6>Strengthen relationships and encourage repeat business</h6><p>When people take the time to fill out a survey, they’re telling you they value your company and its efforts. In addition to making customers feel appreciated, surveys can strengthen relationships by helping organizations better understand their customers' needs. By taking feedback into account, companies can tailor their services to meet or even exceed customer expectations. In this way, they create a personalized experience for each customer, increasing the likelihood of loyal relationships and repeat business. Surveys can be extremely beneficial for companies looking to gain insights into customer sentiment, increase brand loyalty, retain existing customers, and attract new leads. What's more, they're an opportunity to show your customers their opinions matter!</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-4"><span></span></div><div class="zwc-status-text-sec"><h6>Unlocking potential and driving employees performance</h6><p>Service satisfaction surveys can be a powerful tool for empowering employees. By analyzing customer feedback, organizations can effectively identify and acknowledge employees who consistently deliver outstanding service. Customer feedback can also help organizations pinpoint areas where employees may benefit from further training or support. By engaging and empowering employees, organizations can significantly enhance their ability to deliver exceptional customer experiences, contributing to a culture of service excellence.</p></div></div></div><div class="zwc-emp-status-wrap emp-status-full-width-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-5"><span></span></div><div class="zwc-status-text-sec"><h6>Establish performance benchmarks</h6><p>By setting benchmarks, you communicate the level of performance you’re aiming for to your entire organization. Benchmarks also help you define areas that need improvement and identify trends that may need more attention in the future. Identifying trends can help you anticipate customer needs and proactively improve your services over time, ultimately increasing satisfaction rates. Establishing benchmarks also helps you assess where higher levels of efficiency can be achieved within the organization.</p></div></div></div></div></div></div></div><div class="zwc-practice-accordion-section acc-related-slider-prev"><div class="content-wrap"><div class="zwc-accord-wrap"><h2>Drive customer satisfaction with Zoho Survey</h2><div class="zwc-img-with-accordion"><div class="zwc-accordion-left"><div class="zwc-ab zwc-acc-icon1"><img width="88" height="88" alt="Service satisfaction survey questionnaire template" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/survey-template-stars.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"></div><div class="zwc-ab zwc-acc-icon2"><svg xmlns="http://www.w3.org/2000/svg" width="376.751" height="265.294" viewbox="0 0 376.751 265.294"> <path id="Path_9924" data-name="Path 9924" d="M3872.434,5351s219.328-220.67,146.547-254.545-78.637,361.674,223.211,74.436" transform="translate(-3868.887 -5089.231)" fill="none" stroke="#24A6D3" stroke-width="10"></path> </svg></div><div class="zwc-faq-image"> <picture> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACwAAAAAAQABAAA=" data-srcset="//www.zohowebstatic.com/sites/zweb/images/survey/templates/revolution.webp" type="image/webp"><img width="395" height="542" alt="Service satisfaction survey questionnaire template" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/revolution.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"> </picture></div></div><div class="zwc-accordion-right"><div data-anchor="faq-section" class="faq-section w-100 section"><div class="zwc-faq-accordion"><div class="zwc-accordion_section"><div class="zwc-accordion active"><div class="zwc-accordion_head"><h4>Multiple question types</h4></div><div class="zwc-accordion-content">Zoho Survey offers a variety of question types, including rating scales, multiple choice, and open-ended questions. In a satisfaction survey, you can use a rating scale question to measure overall satisfaction, multiple choice questions to assess specific service categories, and open-ended questions to gather detailed feedback.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Logics</h4></div><div class="zwc-accordion-content"> With skip logic, you can show or hide questions based on a respondent's previous answers. If a respondent communicates dissatisfaction with a particular aspect of your service, you can skip irrelevant questions and focus on gathering feedback related to their concerns.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Piping</h4></div><div class="zwc-accordion-content">Piping helps you personalize survey questions and answer choices based on information provided by the respondent. For example, you can refer to a respondent's name or specific details from a previous answer within the survey, creating a more personalized and interactive experience.</div></div><div class="zwc-accordion zwc-end-accordion"><div class="zwc-accordion_head"><h4>Survey reminders</h4></div><div class="zwc-accordion-content">Set automated reminders for respondents who haven't completed your survey. This feature helps increase participation and ensure a larger sample size, leading to more insights into service satisfaction. Send or schedule a reminder email or SMS message to customers who haven't responded, emphasizing the value of their feedback, so you don't miss out on crucial data.</div></div><div class="zwc-accordion zwc-end-accordion"><div class="zwc-accordion_head"><h4>Collaboration</h4></div><div class="zwc-accordion-content">Send an email invite to team members, so you can collaborate on survey creation, analysis, and reporting. 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