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<!DOCTYPE html> <html lang="pl"> <head> <base href="https://www.cleverpdf.com:443/"> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="x-rim-auto-match" content="none"> <meta http-equiv="Cache-Control" content="no-cache, no-store, must-revalidate" /> <meta http-equiv="Pragma" content="no-cache" /> <meta http-equiv="Expires" content="0" /> <meta name="viewport" content="width=device-width,initial-scale=1.0"/> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="black"> <link rel="shortcut icon" type="image/x-icon" href="/statics/images/favicon.ico"/> <link rel="Bookmark" type="image/x-icon" href="/statics/images/favicon.ico" /> <link rel="icon" type="image/x-icon" href="/statics/images/favicon.ico" /> <link href="/statics/css/metro.css" rel="stylesheet"> <link href="/statics/css/metro-icons.css" rel="stylesheet"> <link href="/statics/css/metro-responsive.css" rel="stylesheet"> <link href="/statics/css/global.css" rel="stylesheet"> <script src="/statics/js/jquery-3.1.0.min.js"></script> <script type="text/javascript" src="https://www.dropbox.com/static/api/2/dropins.js" id="dropboxjs" data-app-key="91sz5pnq38emmjo"></script> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PZNDVS6');</script> <!-- End Google Tag Manager --> <title>Support and FAQ for CleverPDF.com</title> <meta name="description" content="If you have any problems with CleverPDF's online PDF tools, please read this suport page. You can find the tutorials for all features and general questions and solutions." /> <link rel="canonical" href="https://www.cleverpdf.com/pl/help" /> </head> <body> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PZNDVS6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <link href="/statics/css/privacy.css" rel="stylesheet"> <script src="/statics/js/metro.js"></script> <div class="content"> <header class="header"> <a href="/pl" class="header_logo"><img src="/statics/images/logo.svg" alt="CleverPDF Logo"/></a> <div class="header_nav"> <ul class="horizontal-menu"> <li> <p class="dropdown-toggle">Konwersja z PDF</p> <ul class="d-menu" data-role="dropdown"> <li> <a href="/pl/pdf-do-word" class="menu_tWord"><span>PDF do Word</span><i class="ico ico--word"></i></a> </li> <li> <a href="/pl/pdf-do-excel" class="menu_tExcel"><span>PDF do Excel</span><i class="ico ico--excel"></i></a> </li> <li> <a href="/pl/pdf-do-powerpoint" class="menu_tPPTX"><span>PDF do PPTX</span><i class="ico ico--ppt"></i></a> </li> <li> <a href="/pl/pdf-do-jpg" class="menu_tImages"><span>PDF do Obrazy</span><i class="ico ico--images"></i></a> </li> <li> <a href="/pl/pdf-do-pages" class="menu_tPages"><span>PDF do Pages</span><i class="ico ico--pages"></i></a> </li> <li> <a href="/pl/pdf-do-numbers" class="menu_tNumbers"><span>PDF do Numbers</span><i class="ico ico--numbers"></i></a> </li> <li> <a href="/pl/pdf-do-keynote" class="menu_tKeynote"><span>PDF do Keynote</span><i class="ico ico--keynote"></i></a> </li> <li> <a href="/pl/pdf-do-epub" class="menu_tEpub"><span>PDF do EPUB</span><i class="ico ico--pdf2epub"></i></a> </li> <li> <a href="/pl/pdf-to-jpg" class="menu_tWord"><span>PDF do JPG</span><i class="ico ico--jpg"></i></a> </li> <li> <a href="/pl/pdf-do-png" class="menu_tExcel"><span>PDF do PNG</span><i class="ico ico--png"></i></a> </li> <li> <a 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ico--epub2pdf"></i><span>EPUB do PDF</span></a> </li> <li> <a href="/pl/epub-do-mobi" class="menu_tEpubMobi" style="overflow: hidden;"><i class="ico ico--epub2mobi"></i><span>EPUB do Mobi</span></a> </li> <li> <a href="/pl/mobi-do-pdf" class="menu_tImages"><i class="ico ico--mobi2pdf"></i><span>Mobi do PDF</span></a> </li> <li> <a href="/pl/jpg-to-pdf" class="menu_tWord"><i class="ico ico--jpg"></i><span>JPG do PDF</span></a> </li> <li> <a href="/pl/png-do-pdf" class="menu_tExcel"><i class="ico ico--png"></i><span>PNG do PDF</span></a> </li> <li> <a href="/pl/tiff-do-pdf" class="menu_tPPTX"><i class="ico ico--tif"></i><span>TIFF do PDF</span></a> </li> <li> <a href="/pl/bmp-do-pdf" class="menu_tImages"><i class="ico ico--bmp"></i><span>BMP do PDF</span></a> </li> </ul> </li> <li> <p class="dropdown-toggle">Więcej narzędzi</p> <ul class="d-menu d-menuP" data-role="dropdown"> <li> <a href="/pl/ochrona-pdf" class="menu_tEncrypt"><i class="ico ico--encrypt"></i><span>Ochrona PDF</span></a> </li> <li> <a href="/pl/odblokuj-pdf" class="menu_tUnlock"><i class="ico ico--unlock"></i><span>Odblokowywanie PDF</span></a> </li> <li> <a href="/pl/laczenie-pdf " class="menu_tCombine"><i class="ico ico--combine"></i><span>Łączenie PDF</span></a> </li> <li> <a href="/pl/dzielenie-pdf" class="menu_tSplit"><i class="ico ico--split"></i><span>Dzielenie PDF</span></a> </li> <li> <a href="/pl/add-watermark-pdf" class="menu_tWatermark"><i class="ico ico--watermark"></i><span>Dodaj znak wodny</span></a> </li> <li> <a href="/pl/obracanie-pdf" class="menu_tRotate"><i class="ico ico--rotate"></i><span>Obracanie PDF</span></a> </li> <li> <a href="/pl/kompresja-pdf" class="menu_tCompress"><i class="ico ico--compress"></i><span>Kompresowanie PDF</span></a> </li> <li> <a href="/pl/pdf-page-number" class="menu_tEditor"><i class="ico ico--pagenumber"></i><span>Dodaj numery stron</span></a> </li> <li> <a href="/pl/wyciagnij-obrazy" class="menu_tUnlock"><i class="ico ico--extract"></i><span>Wyciągnij obrazy</span></a> </li> <li> <a href="/pl/zmien-kolejnosc-stron" class="menu_tSplit"><i class="ico ico--reorder"></i><span>Zmień kolejność stron</span></a> </li> <li> <a href="/pl/usuwanie-pdf-stron" class="menu_tRotate"><i class="ico ico--delete"></i><span>Usuwanie stron</span></a> </li> <li> <a href="/pl/konwerte-obrazow" class="menu_tCompress" style="overflow: hidden;"><i class="ico ico--imageconverter"></i><span>Konwerter obrazów</span></a> </li> </ul> </li> </ul> </div> <div class="header_mobile"> <img src="/statics/images/function_menu.png" id="mobileMenu" alt="CleverPDF mobile menu" isclick="0"/> <div class="header_mobile_menu"> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">Konwersja z PDF</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/pl/pdf-do-word"><span>PDF do Word</span></a> <a href="/pl/pdf-do-excel"><span>PDF do Excel</span></a> <a href="/pl/pdf-do-powerpoint"><span>PDF do PPTX</span></a> <a href="/pl/pdf-do-jpg"><span>PDF do Obrazy</span></a> <a href="/pl/pdf-do-pages"><span>PDF do Pages</span></a> <a href="/pl/pdf-do-numbers"><span>PDF do Numbers</span></a> <a href="/pl/pdf-do-keynote"><span>PDF do Keynote</span></a> <a href="/pl/pdf-do-epub"><span>PDF do EPUB</span></a> <a href="/pl/pdf-to-jpg"><span>PDF do JPG</span></a> <a href="/pl/pdf-do-png"><span>PDF do PNG</span></a> <a href="/pl/pdf-do-tiff"><span>PDF do TIFF</span></a> <a href="/pl/pdf-do-mobi"><span>PDF do Mobi</span></a> </ul> </div> </div> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">Konwersja do PDF</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/pl/word-do-pdf" class="menu_tWord"><span>Word do PDF</span></a> <a href="/pl/excel-do-pdf" class="menu_tExcel"><span>Excel do PDF</span></a> <a href="/pl/powerpoint-do-pdf" class="menu_tPPTX"><span>PPTX do PDF</span></a> <a href="/pl/jpg-do-pdf" class="menu_tImages"><span>Obrazy do PDF</span></a> <a href="/pl/odt-do-pdf" class="menu_tWord"><span>ODT do PDF</span></a> <a href="/pl/epub-do-pdf" class="menu_tExcel"><span>EPUB do PDF</span></a> <a href="/pl/epub-do-mobi" class="menu_tPPTX"><span>EPUB do Mobi</span></a> <a href="/pl/mobi-do-pdf" class="menu_tImages"><span>Mobi do PDF</span></a> <a href="/pl/jpg-to-pdf" class="menu_tEditor"><span>JPG do PDF</span></a> <a href="/pl/png-do-pdf" class="menu_tEditor"><span>PNG do PDF</span></a> <a href="/pl/tiff-do-pdf" class="menu_tEditor"><span>TIFF do PDF</span></a> </ul> </div> </div> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">Więcej narzędzi</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/pl/ochrona-pdf" class="menu_tEncrypt"><span>Ochrona PDF</span></a> <a href="/pl/odblokuj-pdf" class="menu_tUnlock"><span>Odblokowywanie PDF</span></a> <a href="/pl/laczenie-pdf " class="menu_tCombine"><span>Łączenie PDF</span></a> <a href="/pl/dzielenie-pdf" class="menu_tSplit"><span>Dzielenie PDF</span></a> <a href="/pl/add-watermark-pdf" class="menu_tWatermark"><span>Dodaj znak wodny</span></a> <a href="/pl/obracanie-pdf" class="menu_tRotate"><span>Obracanie PDF</span></a> <a href="/pl/kompresja-pdf" class="menu_tCompress"><span>Kompresowanie PDF</span></a> <a href="/pl/pdf-page-number" class="menu_tEditor"><span>Dodaj numery stron</span></a> <a href="/pl/wyciagnij-obrazy" class="menu_tEditor"><span>Wyciągnij obrazy</span></a> <a href="/pl/zmien-kolejnosc-stron" class="menu_tEditor"><span>Zmień kolejność stron</span></a> <a href="/pl/usuwanie-pdf-stron" class="menu_tEditor"><span>Usuwanie stron</span></a> <a href="/pl/konwerte-obrazow" class="menu_tEditor"><span>Konwerter obrazów</span></a> <a href="/pl/png-do-jpg" class="menu_tEditor"><span>PNG do JPG</span></a> <a href="/pl/heic-do-jpg" class="menu_tEditor"><span>HEIC do JPG</span></a> <a href="/pl/tiff-do-jpg" class="menu_tEditor"><span>TIFF do JPG</span></a> <a href="/pl/bmp-do-jpg" class="menu_tEditor"><span>BMP do JPG</span></a> <a href="/pl/gif-maker" class="menu_tEditor"><span>Gif Maker</span></a> <a href="/pl/jpg-do-png" class="menu_tEditor"><span>JPG do PNG</span></a> <a href="/pl/gif-do-jpg" class="menu_tEditor"><span>GIF do JPG</span></a> <a href="/pl/gif-do-png" class="menu_tEditor"><span>GIF do PNG</span></a> </ul> </div> </div> </div> </div> <div class="header_language horizontal-menu"> <div class="header_language_select"> <input type="hidden" id="language_select_hidden" value="pl"/> <p class="language_select_text dropdown-toggle" id="language_select_text">Polski</p> <div class="language_select_options" data-role="dropdown" id="language_select_options"> <a href="/help" value="en">English</a> <a href="/de/help" value="de-DE">Deutsch</a> <a href="/fr/help" value="fr-FR">Français</a> <a href="/it/help" value="it-IT">Italiano</a> <a href="/pt/help" value="pt-PT">Português</a> <a href="/es/help" value="es-ES">Español</a> <a href="/ru/help" value="ru-RU">Русский</a> <a href="/sv/help" value="sv-SV">Svenska</a> <a href="/pl/help" value="pl-PL">Polski</a> <a href="/nl/help" value="nl-NL">Nederlands</a> <a href="/vi/help" value="vi-VI">Tiếng việt</a> <a href="/id/help" value="id-ID">Indonesian</a> <a href="/tr/help" value="tr-TR">Türkçe</a> <a href="/jp/help" value="ja-JP">日本語</a> <a href="/kr/help" value="kr-KR">한국어</a> <a href="/cn/help" value="zh-CN">中文简体</a> <a href="/zh-tw/help" value="zh-TW">中文繁体</a> <a href="/hi/help" value="hi">हिन्दी</a> <a href="/th/help" value="th">ภาษาไทย</a> <a href="/ar/help" value="ar">العربية</a><a href="/ro/help" value="ro">Română</a><a href="/fi/help" value="fi">Suomi</a><a href="/da/help" value="da">Dansk</a><a href="/no/help" value="no">Norsk</a> </div> </div> </div> </header> <script> $(function(){ var path = window.location.pathname; if (path == "/") { path = "/index"; } $(".header_nav").find("a").each(function() { var href = $(this).attr("href"); if (path.indexOf(href) >= 0) { $(".nav").find("a").removeClass("visited"); $(this).addClass("visited"); return false; } }) $(".language_select_options").find("a").click(function(){ var text=$(this).text(); $(".language_select_text").text(text); $(".language_select_options").hide(); }) $(".language_select_icon,.language_select_text").click(function(){ $(".language_select_options").show(); }) $("#mobileMenu").click(function(){ var isclick=$(this).attr("isclick"); if(isclick==0){ $(".header_mobile_menu").css({"min-height":$(window).height()}); $(".header_mobile_menu").show(); $(this).attr("isclick",1); }else{ $(".header_mobile_menu").hide(); $(this).attr("isclick",0); } }) }) </script> <section class="index_content"> <div class="help_box"> <h4>Frequently Asked Questions</h4> <div class="help_introduce">Thanks for using CleverPDF.com! Here you can find the frequent asked questions, and solutions to the most common issues. </div> </div> <div calss="help_box"> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>PDF to Excel</span></h5> <div class="help_list_detail"> It takes only 4 steps to convert PDF to Word.<br/> Step 1, choose your PDF file from your local folder or your cloud service.<br/> Step 2. Choose the output format before conversion. docx and doc are available.<br/> Step 3. Click 'Start conversion' button. Your file will be uploaded and processed.<br/> Step 4. Download your Word document when it is completed.<br/> PDF and Microsoft Word are different document formats, many factors will affect the output quality, such as fonts, encoding or the original formatting. The output file may not be exactly the same as the PDF. But our service will try to convert your PDF file as accurate as possible. If you are not satisfied with the result, please send us the PDF file for testing, we will try to figure it out and improve our service. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>PDF to Excel</span></h5> <div class="help_list_detail"> PDF to Excel is suitable for PDF with tables. If the tables in PDF have clear table borders, which can show us the table structure clearly, the output will be perfect. If the table in PDF doesn't have any table borders, our service will try to detect tables depending on the data structures. You can choose the table detection methods before conversion.<br/> Desktop version lets you mark table areas manually, and provide more flexible options for PDF to Excel. If your PDF file has complex table, it's recommended to try the desktop version. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>PDF to PowerPoint</span></h5> <div class="help_list_detail"> PDF to PowerPoint lets you convert PDF file to Microsoft PowerPoint format, so you can present your PDF file using PowerPoint, the most common presentation software. Just upload your PDF file, and it will do the rest. Download the output file when the conversion is completed. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>PDF to iWork</span></h5> <div class="help_list_detail"> If you are a Mac OS or iOS users, PDF to iWork is great for you. You can convert PDF to Pages, Numbers and Keynote. So you can easily edit or organize your data using iWork applications, on Mac or iPhone/iPad. The option for PDF to Number is the same as the PDF to Excel. If tables in PDF have very complex structure, it's recommended to try the desktop version, which provides more powerful table conversion features. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Office to PDF</span></h5> <div class="help_list_detail"> This function is designed for creating PDF file from Microsoft Office documents. You can upload a Word document, Excel Spreadsheet or PowerPoint file. Our service will output a PDF file for you, keeping all the original formatting and content. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Compress PDF</span></h5> <div class="help_list_detail"> Reduce PDF file size by removing the unnecessary data, and reduce the image quality and dpi within the PDF. The lower dpi and quality you choose, the smaller file will be output, so you can choose the balance between quality and file size by yourself. If your PDF file is text-only without any image, or it was compressed before, the file will not be compressed any more. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Combine PDF</span></h5> <div class="help_list_detail"> You can upload multiple PDF files from your local folder, then click 'Combine PDF' button to merge files. The total file size of your uploaded files should be smaller than 20MB. Please make sure that your uploaded files are not damaged or encrypted, or the process may not work. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Split PDF</span></h5> <div class="help_list_detail"> It's an easy way to extract pages from a PDF, or split a large files into smaller files. You can choose the output options on the setting area. If you want to extract particular pages, please enter the page or page range in the text field, for example, 1,3-5,10. Please use comma to separate the page numbers. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Encrypt PDF</span></h5> <div class="help_list_detail"> You can protect your PDF file by adding an open password, or setting restrictions. Technical speaking, there are two passwords for PDF. You can set an open password, your reader must enter the open password before getting access to the file and viewing the content. Or you can set an owner password, so you can set restrictions for some functions, such as copying and printing. Please note that the owner password and open password can not be the same. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Unlock PDF</span></h5> <div class="help_list_detail"> If the PDF file you uploaded requires open password, our service can't crack it. It is not a brute-force cracking method, it may take years to crack a simple password. But if you know the open password and you don't want it any more, you can enter the correct open password, and remove it from your files. <br/> If your PDF file is protected by owner password, that means you can view the content, but you can't edit, print or copy the content, our service can remove all the limitations. Simply upload a secured PDF, and the application will return a PDF without any limitations. </div> </div> </div> <div calss="help_box"> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Network problem</span></h5> <div class="help_list_detail"> All the functions provided here require Internet connection. If it takes too long to upload/download/process, please check your Internet connection. Or try again later. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>File is too large</span></h5> <div class="help_list_detail"> The file limitation is 20MB, if your file is larger than 20 MB, it won't be accepted by the server. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>File is damaged or encrypted</span></h5> <div class="help_list_detail"> For some reasons sometimes the application fails to process your file, please try another one or contact support for help. Please attached the file and tell us the function you choose via Email. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Is it safe to upload my files to cleverpdf.com?</span></h5> <div class="help_list_detail"> The site use secured connection, and your files will only be used for processing. After processing, please download the output file within 10 mins. Your file will be deleted from our server automatically after 30 mins (For some functions you can convert this file again, so we keep the file a little bit longer so user don't need to reupload the file again).<br/> Or you can click delete file from server by yourself after processing. Your file will be removed instantly.<br/> We are working hard on the security of our web service, but please know that once you choose to upload your file to cleverpdf.com, you agree the our privacy policy. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Is your service really free?</span></h5> <div class="help_list_detail"> Yes, all the functions provided on CleverPDF are FREE! We offer paid version for desktop users. Please learn more about the Mac and Windows version here. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you provide desktop version?</span></h5> <div class="help_list_detail"> Reduce PDF file size by removing the unnecessary data, and reduce the image quality and dpi within the PDF. The lower dpi and quality you choose, the smaller file will be output, so you can choose the balance between quality and file size by yourself. If your PDF file is text-only without any image, or it was compressed before, the file will not be compressed any more. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you provide technical support?</span></h5> <div class="help_list_detail"> Yes, we'd love to hear your suggestion or report, we will also try to reply all the email within 48 hours. 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