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ui-icon--ico-3 ui-icon--size-2"> </i>   </span> </button> </div> </div> </div> </header> <main id="search-page-container"> <div class="sc-stage sc-stage--variant-2 sc-stage--"> <div class="ui-image ui-image--i-1" > <picture class="ui-image__picture"> <source srcset="https://slh-prod-content.azureedge.net/-/media/slh/about-us/best-rate-promise-stage-gradient-xl.ashx?h=1080&w=1920&usecustomfunctions=1&centercrop=1&rev=1b85bf7ebf4c433096ccf5dfd369af39&hash=F7B31397B665849A968106DD7F60D9D5" media="(min-width: 1440px)"> <source srcset="https://slh-prod-content.azureedge.net/-/media/slh/about-us/best-rate-promise-stage-gradient-xl.ashx?h=810&w=1440&usecustomfunctions=1&centercrop=1&rev=1b85bf7ebf4c433096ccf5dfd369af39&hash=6F496C42B144E2FB0673D8BFF7382385" media="(min-width: 992px)"> <source srcset="https://slh-prod-content.azureedge.net/-/media/slh/about-us/best-rate-promise-stage-gradient-xl.ashx?h=1323&w=992&usecustomfunctions=1&centercrop=1&rev=1b85bf7ebf4c433096ccf5dfd369af39&hash=E6AF19B12FBC826B57ED79FEC555F0CF" media="(min-width: 576px)"> <img class="ui-image__img" src="https://slh-prod-content.azureedge.net/-/media/slh/about-us/best-rate-promise/best-rate-guarantee-s.ashx?h=1173&w=660&usecustomfunctions=1&centercrop=1&rev=00f45fb230374fcca1dbcb3aa66c242b&hash=7A3AEEBD735D0E66EDF1F04A26667A61" alt="Best Rate Promise" data-g-js-binding-image=""> </picture> </div> <div class="sc-stage__gradient-top"></div> <div class="sc-stage__content"> <div class="ui-container-grid sc-stage__full-height"> <div class="ui-row sc-stage__full-height"> <div class="ui-col-12 ui-col-md-10 ui-offset-md-1 ui-col-lg-12 ui-offset-lg-0 ui-col-xxl-10 ui-offset-xxl-1 sc-stage__content-column"> <div class="sc-stage__content-block"> <h1 class="ui-headline ui-headline--h1 ui-headline--t-9"> Best Rate Promise </h1> </div> <div class="sc-stage__content-block"> <div class="sc-stage__sub-link-container sc-stage__sub-link-container-no-location"> </div> </div> </div> </div> </div> </div> </div> <div class="sc-body-text sc-body-text--centered sc-body-text--no-spacing"> <div class="ui-container-grid"> <div class="ui-row sc-body-text__row"> <div class="ui-col-12 ui-col-lg-7 sc-body-text__column"> <div style="color: #2c2d2d; margin: 0px; padding: 0px;"> <div class="gr clear hotel-news" style="margin: 0px; padding: 0px 0px 10px;"> <div class="content" style="margin: 0px; padding: 0px;"> <h2 class="divider" style="color: #000000; margin: 0px 0px 30px; padding: 0px 0px 10px; letter-spacing: 2px;">OUR PROMISE</h2> <div class="news-item" style="margin: 0px; padding: 0px;"> <p style="margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><span style="margin: 0px; padding: 0px;">We believe you won’t find a better publicly available rate for our hotels anywhere else. If you make a reservation on SLH.com and then find a lower rate elsewhere with the same booking conditions, we will revise your booking to the lower rate.</span></p> </div> </div> </div> </div> <div style="color: #2c2d2d; margin: 0px; padding: 0px;"> <div class="gr clear hotel-news" style="margin: 0px; padding: 0px 0px 10px;"> <div class="content" style="margin: 0px; padding: 0px;"> <h2 class="divider" style="color: #000000; margin: 0px 0px 30px; padding: 0px 0px 10px; letter-spacing: 2px;">MAKING A CLAIM</h2> <div class="news-item" style="margin: 0px; padding: 0px;"> <p style="margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding: 0px;">If you find a lower published rate after booking your stay at any Small Luxury Hotels of the World property, simply contact us to make a claim. Please email us at <a href="mailto:reservation@slh.com" style="color: #000000; margin: 0px; padding: 0px;">reservation@slh.com</a>. We will match the lower rate if the below conditions are met:</p> <ul style="margin: 0px 0px 10px; padding: 0px;"> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The claim is made for an existing SLH reservation within 24 hours of booking</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The SLH booking confirmation reference is provided with the hotel name, arrival and departure dates and room type booked</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The SLH booking must be with a fully flexible rate and within the cancellation deadline</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The two rates must be still available when we process the claim</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The conditions of the lower rate must be the same:<br /> <ul style="margin: 0px 0px 2px 2em; padding: 0px; list-style-type: disc;"> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">It is for the same room type and dates</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">It is in the same currency used by the hotel</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">It is with the same meal plan, cancellation policy, deposit policy</li> </ul> </li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The lower rate must be a published rate available not restricted to members only</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">A screenshot and URL of the website showing the lower rate with the total amount (tax included) in the same currency</li> </ul> </div> </div> </div> </div> <div style="color: #2c2d2d; margin: 0px; padding: 0px;"> <div class="gr clear hotel-news" style="margin: 0px; padding: 0px 0px 10px;"> <div class="content" style="margin: 0px; padding: 0px;"> <h2 class="divider" style="color: #000000; margin: 0px 0px 30px; padding: 0px 0px 10px; letter-spacing: 2px;">THE BEST RATE PROMISE DOES NOT APPLY:</h2> <div class="news-item" style="margin: 0px; padding: 0px;"> <ul style="margin: 0px 0px 10px; padding: 0px;"> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The above information cannot be provided or the details are incorrect</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The booking is made within 3 days of arrival date (weekends excluded)</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The lower rate is for ‘secret’ hotels revealed after the booking is confirmed</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The claims are made comparing different currencies</li> <li style="margin: 0px 0px 1em 1.1em; padding: 0px;">The lower rate is available through special memberships or loyalty points</li> </ul> </div> </div> </div> </div> <div style="color: #2c2d2d; margin: 0px; padding: 0px;"> <div class="gr clear hotel-news" style="margin: 0px; padding: 0px 0px 10px;"> <div class="content" 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