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ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Magazine</span></a></li><li class="ah-list__item"><a id="item1-panel-7304af00-0e7" href="https://all.accor.com/a/fr/experiences/ena-new-openings.html" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Nouvelles ouvertures</span></a></li><li class="ah-list__item"><a id="item2-panel-163f1896-a4c" href="https://all.accor.com/a/en/experiences/ena-destinations-of-the-month.html" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Destinations du mois</span></a></li><li class="ah-list__item"><a id="item3-panel-34c3a016-b2e" href="https://all.accor.com/a/fr/experiences/ena-all-for-family.html" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Voyages en famille</span></a></li><li class="ah-list__item"><a id="item4-panel-5e25b868-f7a" href="https://all.accor.com/a/fr/limitless/thematics.html" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium last-link"><span class="ah-menu-item__label">Voir tous les thèmes</span></a></li></ul></div><div class="ah-mega-menu__column ah-mega-menu__column--medium"><span role="heading" aria-level="2" class="ah-mega-menu-column__title"> HÔTELS PAR DESTINATION </span><ul class="ah-list ah-list-medium"><li class="ah-list__item"><a id="item0-panel-4b4acf30-0d4" href="https://all.accor.com/fr/city/hotels-paris-v2996.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Paris</span></a></li><li class="ah-list__item"><a id="item1-panel-43b37fde-6b3" href="https://all.accor.com/fr/city/hotels-marseille-v2493.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Marseille</span></a></li><li class="ah-list__item"><a id="item2-panel-c42f5950-771" href="https://all.accor.com/fr/city/hotels-lyon-v2405.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Lyon</span></a></li><li class="ah-list__item"><a id="item3-panel-b0277fdb-8a2" href="https://all.accor.com/fr/city/hotels-bordeaux-v0507.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium"><span class="ah-menu-item__label">Bordeaux</span></a></li><li class="ah-list__item"><a id="item4-panel-c316b80b-075" href="https://all.accor.com/fr/world/hotels-accor-monde.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--medium last-link"><span class="ah-menu-item__label">Voir toutes les destinations</span></a></li></ul></div></div><div class="ah-mega-menu__pushs"><div class="ah-card-push ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="holiday FR" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000463" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> Trouvez votre formule idéale Vol + Hôtel </strong></p><p class="ah-card-push__content-desc"><p>Planifier ses vacances devient plus facile (fr_fr)</p> </p><a id="push_nav_1-push-ebd0ed09-39c" href="https://www.allholidays.fr/" data-tracking="" class="ah-link-button--action ah-link-button ah-link-button"> Découvrez </a></div></div><div class="ah-card-push ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="resorts FR" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/aja_p_5795-43" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> Tout ce que vous avez à faire c’est vous détendre </strong></p><p class="ah-card-push__content-desc"><p> Relaxez-vous, détendez-vous et répetez  </p> </p><a id="push_nav_2-push-6a9bc97a-732" href="https://resorts.accor.com/fr/southern-europe/home.html" data-tracking="resorts FR" class="ah-link-button--action ah-link-button ah-link-button"> Découvrez nos resorts </a></div></div></div></div></div></li><li class="ah-list__item"><button type="button" data-tracking="loyalty_program" class="ah-link-button ah-link-button ah-link-button--menu-item" aria-controls="item1" aria-expanded="false"><span class="ah-menu-item__label">Programme de fidélité</span></button><div class="ah-mega-menu" id="item1" aria-label="Programme de fidélité"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"><div class="ah-mega-menu__menu"><div class="ah-mega-menu__column ah-mega-menu__column--large"><ul class="ah-list ah-list-medium"><li class="ah-list__item"><a id="item0-panel-2a2cf3f4-b03" href="https://all.accor.com/loyalty-program/reasonstojoin/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Découvrir le programme</span></a></li><li class="ah-list__item"><a id="item1-panel-12840c87-c22" href="https://all.accor.com/loyalty-program/cards-status-benefits/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Avantages et Statuts</span></a></li><li class="ah-list__item"><a id="item2-panel-6bc5d0b7-ff5" href="https://all.accor.com/loyalty-program/earn-and-use/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Gagner et utiliser des points</span></a></li><li class="ah-list__item"><a id="item3-panel-acd5ba58-841" href="https://all.accor.com/loyalty-program/all-plus/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">ALL PLUS - Carte Voyageurs Fréquents</span></a></li></ul></div></div><div class="ah-mega-menu__pushs"><div class="ah-card-push ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="test" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000108" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> ALL PLUS Voyageur </strong></p><p class="ah-card-push__content-desc"><p>20% ou 15% de réduction garantie toute l’année</p> </p><a id="push_nav_1-push-648c1afb-e03" href="https://all.accor.com/loyalty-program/all-plus/index.fr.shtml" data-tracking="all_plus_voyageur" class="ah-link-button--action ah-link-button ah-link-button"> Découvrir </a></div></div><div class="ah-card-push ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="fr" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000106" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> ALL PLUS ibis </strong></p><p class="ah-card-push__content-desc"><p>Tous vos séjours à -15% toute l'année</p> </p><a id="push_nav_2-push-4db6acca-b5e" href="https://all.accor.com/loyalty-program/all-plus/index.en.shtml" data-tracking="all_plus_ibis" class="ah-link-button--action ah-link-button ah-link-button"> Découvrir </a></div></div></div></div></div></li><li class="ah-list__item"><a href="https://all.accor.com/a/fr/deals-corner.html" target="_self" data-tracking="offers" class="ah-link-button ah-link-button ah-link-button--menu-item"><span class="ah-menu-item__label">Bons plans</span></a><div class="ah-mega-menu" id="item2" aria-label="Bons plans"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"></div></div></li><li class="ah-list__item"><a href="https://restaurantsandbars.accor.com/fr/france" target="_blank" title="Restaurants - nouvelle fenêtre" data-tracking="restaurants" class="ah-link-button ah-link-button ah-link-button--menu-item"><span class="ah-menu-item__label">Restaurants</span></a><div class="ah-mega-menu" id="item3" aria-label="Restaurants"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"></div></div></li><li class="ah-list__item"><a href="https://spa.accor.com/fr" target="_blank" title="Spa - nouvelle fenêtre" data-tracking="spas" class="ah-link-button ah-link-button ah-link-button--menu-item"><span class="ah-menu-item__label">Spa</span></a><div class="ah-mega-menu" id="item4" aria-label="Spa"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"></div></div></li><li class="ah-list__item"><a href="https://all.accor.com/loyalty-program/partners/index.fr.shtml" target="_self" data-tracking="our_partners" class="ah-link-button ah-link-button ah-link-button--menu-item"><span class="ah-menu-item__label">Nos partenaires</span></a><div class="ah-mega-menu" id="item5" aria-label="Nos partenaires"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"></div></div></li><li class="ah-list__item"><a href="https://all.accor.com/a/fr/paris-2024.html" target="_blank" title="Paris 2024 - nouvelle fenêtre" data-tracking="paris_2024" class="ah-link-button ah-link-button ah-link-button--menu-item"><span class="ah-menu-item__label">Paris 2024</span></a><div class="ah-mega-menu" id="item6" aria-label="Paris 2024"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"></div></div></li><li class="ah-list__item"><button type="button" data-tracking="experiences" class="ah-link-button ah-link-button ah-link-button--menu-item" aria-controls="item7" aria-expanded="false"><span class="ah-menu-item__label">Activités</span></button><div class="ah-mega-menu" id="item7" aria-label="Activités"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"><div class="ah-mega-menu__widgets"><a id="item0-widget-fe254541-f29" href="https://all-activitiesandevents.accor.com/fr-fr" target="" data-tracking="" class="ah-card-widget ah-link-button ah-mega-menu-column__cards--widget"><div class="ah-picture"><img alt="ALL Activities & Events ALT " src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000116" class="ah-picture__img"></div><p class="ah-card-widget__title">ALL Activities & Events</p><div class="ah-card-widget__desc"><p>Profitez d’un large choix d’activités près de chez vous ou en voyage. Gagnez ou utilisez vos points Reward!<br> </p> </div></a><a id="item1-widget-72c92236-a63" href="https://limitlessexperiences.accor.com/all-experiences-hub/?sts=YWNjb3JfZnJfZnImRlI%3D" target="" data-tracking="" class="ah-card-widget ah-link-button ah-mega-menu-column__cards--widget"><div class="ah-picture"><img alt="Limitless Experiences ALT" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000113" class="ah-picture__img"></div><p class="ah-card-widget__title">Limitless Experiences</p><div class="ah-card-widget__desc"><p>Vivez des expériences uniques dans des espaces privilégiés (loges ALL, tribunes, hôtels Accor) avec vos points Reward.<br> </p> </div></a><a id="item2-widget-aa3b5977-7a2" href="https://all.accor.com/a/fr/loyalty-program/activities-and-events.html" target="" data-tracking="" class="ah-card-widget ah-link-button ah-mega-menu-column__cards--widget"><div class="ah-picture"><img alt="Toutes nos expériences ALT " src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/aja_p_5736-021" class="ah-picture__img"></div><p class="ah-card-widget__title">Toutes nos expériences</p><div class="ah-card-widget__desc"><p>Concerts, sports, expositions, Candlelight, accédez aux meilleurs évènements !<br> </p> </div></a></div></div></div></li><li class="ah-list__item"><button type="button" data-tracking="meetings_and_event" class="ah-link-button ah-link-button ah-link-button--menu-item" aria-controls="item8" aria-expanded="false"><span class="ah-menu-item__label">Réunions & Evenements</span></button><div class="ah-mega-menu" id="item8" aria-label="Réunions & Evenements"><div class="ah-bar ah-mega-menu__bar"><button id="ah_bar_lang" type="button" data-tracking="" class="ah-link-button ah-bar__button"><span class=""> Retour </span></button></div><div class="ah-mega-menu__content"><div class="ah-mega-menu__menu"><div class="ah-mega-menu__column ah-mega-menu__column--large"><ul class="ah-list ah-list-medium"><li class="ah-list__item"><a id="item0-panel-e5b12e03-2d8" href="https://myallmeeting.com/fr/" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Evènements sur mesure</span></a></li><li class="ah-list__item"><a id="item1-panel-22ffbb1f-5aa" href="https://all.accor.com/coworking/wojo/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Coworking</span></a></li><li class="ah-list__item"><a id="item2-panel-8ab0b135-783" href="https://all.accor.com/loyalty-program/earn/meetingplanner/index.fr.shtml" data-tracking="" class="ah-link-button ah-link-button ah-link-button--large"><span class="ah-menu-item__label">Offre Meeting Planner</span></a></li><li class="ah-list__item"><a id="item3-panel-476ac183-f18" href="https://meetings.accor.com/our-event-types/private_events/index.fr.shtml" data-tracking="" class="ah-link-button 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ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="test" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000106" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> ALL PLUS ibis </strong></p><p class="ah-card-push__content-desc"><p>15% de réduction sur vos séjours toute l'année</p> </p><a id="push_nav_2-push-bc3eff53-679" href="https://all.accor.com/loyalty-program/all-plus/index.fr.shtml" data-tracking="professionals" class="ah-link-button--action ah-link-button ah-link-button"> Découvrir </a></div></div><div class="ah-card-push ah-mega-menu-column__cards--push"><div class="ah-picture"><img alt="test" src="/imagerie/px.gif" loading="lazy" data-src="https://m.ahstatic.com/is/image/accorhotels/msa_p_0000108" class="ah-picture__img"></div><div class="ah-card-push__content"><p class="ah-card-push__content-title"><strong> ALL PLUS Voyageur </strong></p><p class="ah-card-push__content-desc"><p>15% à 20% de réduction garantie toute l'année</p> </p><a id="push_nav_1-push-4b7ef40a-02e" href="https://all.accor.com/loyalty-program/all-plus/index.fr.shtml" data-tracking="professionals" class="ah-link-button--action ah-link-button ah-link-button"> Découvrir </a></div></div></div></div></div></li><li class="ah-list__item" style="display: none;"><div class="ah-more-nav"><button id="more-item-nav" type="button" data-tracking="more" class="ah-link-button ah-link-button ah-link-button--more" aria-expanded="false" aria-controls="tab-panel-more"><span class="ah-menu-item__label">Plus</span></button></div></li></ul></nav></div></div></div></div></div><div class="ah-header__logo ah-header__logo--mobile ah-header__logo--offset"><a href="https://all.accor.com" tracking=""><img loading="lazy" src="https://all.accor.com/components/header/assets/icons/brands/all.svg" alt="Accor Live Limitless" width="76" height="46"></a></div><div id="loginnav" class="ah-header__loginnav"></div></header></div></div></div><main id="main" role="main"><section class="kv"></section><nav class="nav" role="navigation" aria-label="Navigation secondaire"><ul class="nav__list"><li class="nav__list--item"><a href="#inclusiveness" data-target="inclusiveness" data-analytics="Accor: an inclusive environment">Accor<br/>et l’inclusivité</a></li><li class="nav__list--item"><a href="#commitment" data-target="commitment" data-analytics="Our web commitment">Notre engagement sur le web</a></li><li class="nav__list--item"><a href="#hearing" data-target="hearing" data-analytics="Deaf and hard of hearing">Personnes sourdes et malentendantes</a></li><li class="nav__list--item"><a href="#need-help" data-target="need-help" data-analytics="Need help?">Besoin d’aide ?</a></li></ul></nav><section class="content"><h1 class="content__title">Accessibilité web</h1><p class="content__introduction">L’initiative internationale pour l’accessibilité du Web (WAI) définit l’accessibilité du Web comme suit :</p><div class="content__quote"><blockquote cite="https://www.w3.org/WAI/fundamentals/accessibility-intro/"><p>« L’accessibilité du Web signifie que les personnes en situation de handicap peuvent utiliser le Web. Plus précisément qu’elles peuvent percevoir, comprendre, naviguer et interagir avec le Web, et qu’elles peuvent contribuer sur le Web. L’accessibilité du Web bénéficie aussi à d’autres, notamment les personnes âgées dont les capacités changent avec l’âge.</p><p>L’accessibilité du Web comprend tous les handicaps qui affectent l’accès au Web, ce qui inclut les handicaps visuels, auditifs, physiques, de paroles, cognitives et neurologiques. »</p></blockquote><cite class="content__quote--source">- Source : <a class="quote-link" href="https://www.w3.org/WAI/fundamentals/accessibility-intro/" target="_blank" title="Introduction à l’accessibilité du web - nouvelle fenêtre">Introduction à l’accessibilité du web</a> [<abbr title="English" lang="en">En</abbr>]</cite></div><div class="content__block"><h2 id="inclusiveness" class="content__subtitle"><img class="content__subtitle--img" src="/web-accessibility/assets/images/inclusiveness.png" alt=""/> Accor et l’inclusivité</h2><p class="content__text">Le groupe Accor est particulièrement attaché au fait que chaque personne puisse se sentir bienvenue dans ses hôtels.</p><p class="content__text">Dans le cadre de notre démarche globale d’inclusivité nous sommes en train d’améliorer l’accessibilité de nos sites afin de garantir une expérience qui n’exclut aucun utilisateur. Nous considérons que toutes les personnes, quelles que soient leurs aptitudes physiques ou mentales, leur matériel ou leurs usages sur le Web sont en droit de bénéficier du meilleur service que nous puissions leur offrir.</p><p class="content__text">Cette démarche de mise en accessibilité de nos sites fait tout naturellement écho à la démarche d’accessibilité de nos hôtels et particulièrement à notre concept de <span lang="en">« Smart Room ».</span></p><div class="content__quote"><blockquote cite="https://press.accor.com/a-loccasion-de-la-journee-internationale-du-handicap-accorhotels-reitere-ses-engagements-et-presente-de-nouvelles-initiatives-en-faveur-de-laccessibilite/"><p>« À travers ce concept, notre ambition est d’inspirer le marché de l’hôtellerie en proposant une nouvelle approche de la chambre PMR (Personnes à Mobilité Réduite) souvent inoccupée, peu chaleureuse, et stigmatisante…</p><p>Nous avons imaginé une chambre pour tous, en plaçant le design et la créativité au service des normes et usages PMR pour les rendre plus intuitives au point de les faire disparaître au profit de l’émotion et de l’expérience sensorielle. Adaptable pour l’ensemble de nos marques sur tous les segments, cette innovation reflète la volonté du Groupe d’ouvrir de nouvelles voies vers une hospitalité positive et d’apporter des réponses aux préoccupations et aux besoins de tous nos clients. »</p></blockquote><cite class="content__quote--source"><strong>Damien Perrot, Directeur Solutions Design Accor</strong></cite></div></div><div class="content__block"><h2 id="commitment" class="content__subtitle"><img class="content__subtitle--img" src="/web-accessibility/assets/images/commitment.png" alt=""/> Notre engagement sur le web</h2><p class="content__text">Afin d’ancrer nos sites dans une démarche durable d’accessibilité, nous avons initié plusieurs chantiers :</p><ul class="content__list"><li class="content__list--item">Un état des lieux du site via un audit accessibilité aux <abbr title="Web Content Accessibility Guidelines" lang="en">WCAG</abbr> 2.1 niveau AA ;</li><li class="content__list--item">Une sensibilisation et montée en compétence de nos équipes ;</li><li class="content__list--item">La mise en place d’un outillage et d’une documentation spécifique à l’accessibilité ;</li><li class="content__list--item">La prise en compte de l’accessibilité dans nos projets web dès la conception ;</li><li class="content__list--item">L’accompagnement par des experts en accessibilité.</li></ul><p class="content__text">L’effort de mise en accessibilité porte en priorité sur l’information sur nos hôtels ainsi que sur le service de réservation, ce qui se traduira sur les pages suivantes :</p><ul class="content__list"><li class="content__list--item">L’accueil du site</li><li class="content__list--item">Le moteur de réservation</li><li class="content__list--item">Les résultats de recherche d’hôtels</li><li class="content__list--item">Les fiches d’information sur nos hôtels</li><li class="content__list--item">Le parcours de réservation</li></ul><p class="content__text">Cet engagement se traduit par l’élaboration et la publication de différents documents dans l’objectif d’une mise en conformité au RGAA (Référentiel général d’amélioration de l’accessibilité) :</p><ul class="content__list"><li class="content__list--item"><a href="https://all.accor.com/event/schema-pluriannuel-de-mise-en-accessibilite-2023-2024.fr.shtml" title="Schéma pluriannuel de mise en accessibilité - nouvelle fenêtre" target="_blank">Schéma pluriannuel de mise en accessibilité</a></li><li class="content__list--item"><a href="https://all.accor.com/event/plan-actions-2023.fr.shtml" title="Plan d’actions 2023 - nouvelle fenêtre" target="_blank">Plan d’actions 2023</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-all.fr.shtml" title="Déclaration d’accessibilité - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité <abbr lang="en" title="Accor Live Limitless">ALL</abbr></a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-sofitel.fr.shtml" title="Déclaration d’accessibilité Sofitel - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité Sofitel</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-mgallery.fr.shtml" title="Déclaration d’accessibilité MGallery - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité MGallery</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-pullman.fr.shtml" title="Déclaration d’accessibilité Pullman - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité Pullman</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-novotel.fr.shtml" title="Déclaration d’accessibilité Novotel - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité Novotel</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-mercure.fr.shtml" title="Déclaration d’accessibilité Mercure - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité Mercure</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-ibis.fr.shtml" title="Déclaration d’accessibilité ibis - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité ibis</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-hotelf1.fr.shtml" title="Déclaration d’accessibilité hotelF1 - nouvelle fenêtre" target="_blank">Déclaration d’accessibilité hotelF1</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-application-mobile-all-ios.fr.shtml" title="Déclaration d'accessibilité de l’application ALL iOS - nouvelle fenêtre" target="_blank">Déclaration d'accessibilité de l’application ALL iOS</a></li><li class="content__list--item"><a href="https://all.accor.com/event/declaration-accessibilite-application-mobile-all-android.fr.shtml" title="Déclaration d'accessibilité de l’application ALL Android - nouvelle fenêtre" target="_blank">Déclaration d'accessibilité de l’application ALL Android</a></li></ul></div><div class="content__block"><h2 id="hearing" class="content__subtitle"><img class="content__subtitle--img" src="/web-accessibility/assets/images/hearing.png" alt=""/> Personnes sourdes et malentendantes</h2><p class="content__text">Afin de garantir un même niveau de service à tous nos clients, nous avons mis en place un service dédié aux personnes sourdes, malentendantes et aphasiques.<br/><br/>Il s’agit d’un relais téléphonique permettant d’accéder à notre Service Client, ainsi qu’à la Centrale de Réservation selon le mode de communication de votre choix :</p><ul class="content__list"><li class="content__list--item"><strong>En Langue des Signes Française</strong> (<abbr title="Langue des Signes Française">LSF</abbr>)</li><li class="content__list--item"><strong>En Langue française Parlée Complétée</strong> (<abbr title="Langue française Parlée Complétée">LPC</abbr>)</li><li class="content__list--item"><strong>En Transcription en Temps Réel de la Parole</strong> (<abbr title="Transcription en Temps Réel de la Parole">TTRP</abbr>)</li></ul><ul class="content__list"><li class="content__list--item hearing hearing-0"><img src="/web-accessibility/assets/images/hearing-0.png" alt=""/> <a href="https://accor.elioz.fr/?hash=6cdf305bcf573d6ecefcbc8283746f5a" title="Contacter le Service Client en LSF, LPC ou TTRP - nouvelle fenêtre" target="_blank">Contacter le Service Client en LSF, LPC ou TTRP</a></li><li class="content__list--item hearing hearing-1"><img src="/web-accessibility/assets/images/hearing-1.png" alt=""/> <a href="https://accor.elioz.fr/?hash=3dc1411127282e85e33c5736db0ce52b" title="Contacter la Centrale de Réservation en LSF, LPC ou TTRP - nouvelle fenêtre" target="_blank">Contacter la Centrale de Réservation en LSF, LPC ou TTRP</a></li></ul><p class="content__text">Lundi au vendredi - 8h30 à 19h00 - Heure de Paris<br/>Samedi - 9h00 à 12h00 - Heure de Paris<br/>(Hors jours fériés)<br/><br/><br/><br/><br/></p></div><div class="content__block"><h2 id="need-help" class="content__subtitle"><img class="content__subtitle--img" src="/web-accessibility/assets/images/need-help.png" alt=""/> Besoin d’aide ?</h2><p class="content__text">En attendant que nos efforts aboutissent, si vous rencontrez des difficultés pour réserver ou trouver des informations sur nos hôtels sur notre site, nous vous invitons à nous contacter :</p><ul class="content__list"><li class="content__list--item">par email, à l’adresse suivante : <a class="mailto" href="mailto:assistance.reservation@accor.com">assistance.reservation@accor.com</a></li><li class="content__list--item">ou par téléphone depuis les pays suivants :</li></ul></div><div class="content__desclist"><h3 class="content__desclist--title">Europe</h3><ul><li><h4 class="content__desclist--defterms">Allemagne</h4><p class="content__desclist--defdetails">+49 (0)69 95 30 75 95 <span>Lundi à Dimanche - 8 h à 20 h – Heure de Berlin<br/>Coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">Espagne</h4><p class="content__desclist--defdetails">+34 (0)902 10 04 63 <span>Lundi à Samedi - 8 h à 20 h – Heure de Madrid<br/>Coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">France</h4><p class="content__desclist--defdetails">+33 (0)825 88 00 00 <span>Lundi à Samedi - 8 h à 20 h – Heure de Paris<br/>Coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">Italie</h4><p class="content__desclist--defdetails">+39 199 129 999 <span>Lundi à Samedi - 8 hà 20 h – Heure de Paris<br/>Coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">Pays-Bas</h4><p class="content__desclist--defdetails">+31 0900-040 1624 <span>Lundi à Dimanche - 8 h à 22 h - heure de Paris<br/>0,036 € / min + coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">Royaume-Uni</h4><p class="content__desclist--defdetails">+44 8 716 630 624 <span>24 h / 24 - 7 j / 7<br/>13 p / min + coût d’un appel</span></p></li><li><h4 class="content__desclist--defterms">Suisse</h4><p class="content__desclist--defdetails">+41 02 25 67 53 10 <span>Lundi à Samedi - 8 h à 20 h – Heure de Genève<br/>Coût d’un appel local</span></p></li><li><h4 class="content__desclist--defterms">Autres pays <span>d’Europe</span></h4><p class="content__desclist--defdetails">+1 506 870 7179 <span>24 h / 24 - 7 j / 7<br/>Appel gratuit depuis l’Amérique du nord</span></p></li></ul></div><div class="content__desclist"><h3 class="content__desclist--title">Amérique du nord</h3><ul><li><h4 class="content__desclist--defterms">États-Unis</h4><p class="content__desclist--defdetails">+1 844 382 2267 <span>24 h / 24 - 7 j / 7<br/>Appel gratuit depuis l’Amérique du nord</span></p></li><li><h4 class="content__desclist--defterms">Canada</h4><p class="content__desclist--defdetails">+1 844 382 2267 <span>24 h /24 - 7 j / 7<br/>Appel gratuit depuis l’Amérique du nord</span></p></li></ul></div><div class="content__desclist"><h3 class="content__desclist--title">Amérique du sud</h3><ul><li><h4 class="content__desclist--defterms">Brésil <span>(Sao Paulo)</span></h4><p class="content__desclist--defdetails">+55 2755 6702 <span>Lundi à Samedi – 8 h à 22 h - Heure de Sao Paulo<br/>Appel gratuit depuis le Brésil</span></p></li><li><h4 class="content__desclist--defterms">Brésil <span>(Hors Sao Paulo)</span></h4><p class="content__desclist--defdetails">+55 0800 703 7000 <span>Lundi à Samedi – 8 h à 22 h - Heure de Rio de Janeiro<br/>Appel gratuit depuis le Brésil</span></p></li></ul></div><div class="content__desclist"><h3 class="content__desclist--title">Océanie</h3><ul><li><h4 class="content__desclist--defterms">Australie</h4><p 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