Transport for London | Office of Rail and Road

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We are improving the safety, value, and performance of railways and roads, today and in the future.</p></div> </div> <div id="mobile-search" class="mobile-search"> <img src="/themes/custom/orr/assets/temp-search-icon.png" class="mobile-search__icon mobile-search__icon--open" alt="Open search" /> <img src="/themes/custom/orr/assets/close-icon.png" class="mobile-search__icon mobile-search__icon--close" alt="Close search" /> </div> </div> </header> <main role="main" id="main-content"> <div class="region region-breadcrumb"> <div id="block-orr-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <span id="system-breadcrumb" class="visually-hidden">Breadcrumb</span> <ol> <li> <a href="/">Home</a> </li> <li> <a href="/about">About ORR</a> </li> <li> <a href="/about/who-we-work-with">Who we work with</a> </li> <li> <a href="/about/who-we-work-with/governments">Governments</a> </li> </ol> </nav> 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data-history-node-id="2494" class="page page--full node node--type-page node--view-mode-full"> <div class="node__content"> <div class="field field--name-field-components field--type-entity-reference-revisions field--label-visually_hidden"> <div class="field__label visually-hidden">Components</div> <div class="field__items"> <div class="field__item"> <div class="paragraph paragraph--type--standfirst paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p><a href="https://tfl.gov.uk/">Transport for London</a> (TfL) was established in 2000 as the integrated body responsible for London's transport system.</p></div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--text paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p>TfL's role is to implement the Mayor's transport strategy and manage transport services across the capital, for which the Mayor has responsibility.</p> <p>It is directed by a management board whose members are chosen for their understanding of transport matters and appointed by the Mayor of London. TfL's Commissioner and the chief officers are responsible and accountable for the day-to-day operations of the organisation.</p> <p>TfL manages London's buses, London Underground, Docklands Light Railway, London Overground and London Trams. 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href="/about/who-we-are" data-drupal-link-system-path="node/2810">All who we are</a> </li> </ul> </li> <li class="menu-item--_be4ef71-8eb5-4c76-8709-c22e879e98c4 menu-name--mega-menu"> <a href="/about/how-we-work-0" data-drupal-link-system-path="node/4199">How we work</a> <ul> <li class="menu-item--f83b493b-2928-4606-943b-f12ac2af174a menu-name--mega-menu"> <a href="/about/how-we-work/how-we-prioritise-our-activities" data-drupal-link-system-path="node/2258">How we prioritise our activities</a> </li> <li class="menu-item--_4630131-6c5c-4dfe-a8e4-6956f9274892 menu-name--mega-menu"> <a href="/about/how-we-work/expert-advisors" data-drupal-link-system-path="node/2259">Expert advisors</a> <ul> <li class="menu-item--_eb41757-caa8-4bc1-96c7-8fd278a41c3d menu-name--mega-menu"> <a href="/about/how-we-work/expert-advisors/consumer-expert-panel" data-drupal-link-system-path="node/2502">Consumer expert panel</a> </li> <li class="menu-item--_809583d-394d-40bf-83ce-367281e8e3f9 menu-name--mega-menu"> <a href="/about/how-we-work/expert-advisors/road-expert-panel" data-drupal-link-system-path="node/2083">Road expert panel</a> </li> <li class="menu-item--_2239b41-c811-48c8-9ce3-370d79570464 menu-name--mega-menu"> <a href="/about/how-we-work/expert-advisors" data-drupal-link-system-path="node/2259">All expert advisors</a> </li> </ul> </li> <li class="menu-item--_5595bfc-861f-4dde-a25a-e2db15e1d819 menu-name--mega-menu"> <a href="/about/how-we-work/our-accountability" data-drupal-link-system-path="node/2260">Our accountability</a> </li> <li class="menu-item--_08fe862-5e5c-4f9e-be5d-21738b7c465a menu-name--mega-menu"> <a href="/about/how-we-work/better-regulation" data-drupal-link-system-path="node/2261">Better regulation</a> </li> <li class="menu-item--_3b8ab94-eff7-4e03-81a3-af01642ed000 menu-name--mega-menu"> <a href="/about/how-we-work/how-we-are-funded" data-drupal-link-system-path="node/2088">How we're funded</a> </li> <li class="menu-item--_6587604-5aee-40ad-a7e2-eb9602754755 menu-name--mega-menu"> <a href="/about/how-we-work/impact-assessments" data-drupal-link-system-path="node/2263">Impact assessments</a> </li> <li class="menu-item--_a641ff2-6868-4966-9ce1-c5995bcc56d1 menu-name--mega-menu"> <a href="/about/how-we-work/register-business-critical-models" data-drupal-link-system-path="node/4142">Register of business critical models</a> </li> <li class="menu-item--_51e5a40-4876-4532-b275-eaae6d434b26 menu-name--mega-menu"> <a href="/about/how-we-work-0" data-drupal-link-system-path="node/4199">All how we work</a> </li> </ul> </li> <li class="menu-item--_b7990ce-726b-4dfc-8e00-8342dc49b404 menu-name--mega-menu menu-item--active-trail"> <a href="/about/who-we-work-with" data-drupal-link-system-path="node/2813">Who we work with</a> <ul> <li class="menu-item--_eb659a5-72a0-4191-9ad3-d826240952b8 menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks" data-drupal-link-system-path="node/2196">Railway networks</a> <ul> <li class="menu-item--_f4b4601-10d3-4662-9baf-4473566dcfd8 menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks/mainline-network" data-drupal-link-system-path="node/2485">Mainline network</a> </li> <li class="menu-item--c97f69d7-382f-41af-b16b-45a5d191aabf menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks/underground-railways" data-drupal-link-system-path="node/2486">Underground railways</a> </li> <li class="menu-item--fc2fae4b-fbac-4390-9d72-9699b77ec680 menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks/light-rail-tramways" data-drupal-link-system-path="node/2487">Light rail and tramways</a> </li> <li class="menu-item--_45d34e0-c1c9-499d-8a61-07e2351140b7 menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks/minor-heritage-railways" data-drupal-link-system-path="node/2488">Minor and heritage railways</a> </li> <li class="menu-item--c968fa36-a4e4-420d-adcf-6f958e8b25dd menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks/crossing-rail-infrastructure" data-drupal-link-system-path="node/2489">Crossing rail infrastructure</a> </li> <li class="menu-item--_e12a3c4-d5fd-4163-85b5-177168ada793 menu-name--mega-menu"> <a href="/about/who-we-work-with/railway-networks" data-drupal-link-system-path="node/2196">All railway networks</a> </li> </ul> </li> <li class="menu-item--_1fe6972-f1f1-4bc4-82c4-098caa1f2dde menu-name--mega-menu menu-item--active-trail"> <a href="/about/who-we-work-with/governments" data-drupal-link-system-path="node/2197">Governments</a> <ul> <li class="menu-item--_956ef71-6b38-4a7f-88d5-67d43de83267 menu-name--mega-menu"> <a href="/about/who-we-work-with/governments/department-transport" data-drupal-link-system-path="node/2490">Department for Transport</a> </li> <li class="menu-item--c1c2ece9-07ab-4f3d-952a-e8b08ab3159b menu-name--mega-menu"> <a href="/about/who-we-work-with/governments/transport-scotland" data-drupal-link-system-path="node/2491">Transport Scotland</a> </li> <li class="menu-item--_2415cd0-4245-4db9-a419-411dc7b107c3 menu-name--mega-menu"> <a href="/about/who-we-work-with/governments/welsh-government" data-drupal-link-system-path="node/2492">Welsh Government</a> </li> <li class="menu-item--_9f3ac06-dd5e-4661-b412-087343756df1 menu-name--mega-menu"> <a href="/about/who-we-work-with/governments/dept-regional-development-northern-ireland" data-drupal-link-system-path="node/2493">Department of Regional Development, Northern Ireland</a> </li> <li class="menu-item--_88ab70e-14a3-45ae-80bc-d1c796e84375 menu-name--mega-menu menu-item--active-trail"> <a href="/about/who-we-work-with/governments/transport-london" data-drupal-link-system-path="node/2494" class="is-active">Transport for London</a> </li> <li class="menu-item--_96d5096-a13f-4ba1-9d88-42c7e85291b0 menu-name--mega-menu"> <a href="/about/who-we-work-with/governments/passenger-transport-executives" data-drupal-link-system-path="node/2495">Passenger Transport Executives</a> </li> <li class="menu-item--_31958e8-1d7e-4b1a-9c29-f07ff2eb3258 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks/channel-tunnel" data-drupal-link-system-path="node/2190">Channel Tunnel</a> </li> <li class="menu-item--_4105c67-3180-4d42-bbee-70fc6f2b8e11 menu-name--mega-menu"> <a href="/about/who-we-work-with/governments" data-drupal-link-system-path="node/2197">All governments</a> </li> </ul> </li> <li class="menu-item--_c3abdc8-b3ed-49f4-a5e6-50a67021b324 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies" data-drupal-link-system-path="node/2198">Safety bodies</a> <ul> <li class="menu-item--_e08b8d5-2bd8-4dbe-a66a-27a7206dfa48 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/health-safety-executive" data-drupal-link-system-path="node/2498">Health and Safety Executive</a> </li> <li class="menu-item--e488cee6-80fb-4866-b7bd-1c9e71f4a383 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/rail-accident-investigation-branch" data-drupal-link-system-path="node/2499">Rail Accident Investigation Branch</a> </li> <li class="menu-item--_a27ba8e-a4ff-431a-899d-4bb079b2143b menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/rssb" data-drupal-link-system-path="node/2500">RSSB</a> </li> <li class="menu-item--c06e9ced-b33a-4159-be56-f1a2d8716927 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/british-transport-police" data-drupal-link-system-path="node/2501">British Transport Police</a> </li> <li class="menu-item--_daaf770-f654-4f24-abce-283e2b277969 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/rihsac" data-drupal-link-system-path="node/2394">Railway Industry Health and Safety Advisory Committee</a> </li> <li class="menu-item--_b5fec52-5078-418b-bbc0-95e9a7fb0589 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies/lrssb" data-drupal-link-system-path="node/3401">Light Rail Safety and Standards Board (LRSSB)</a> </li> <li class="menu-item--_06e5713-8a94-47ce-b0b1-29d7958c74a9 menu-name--mega-menu"> <a href="/about/who-we-work-with/safety-bodies" data-drupal-link-system-path="node/2198">All safety bodies</a> </li> </ul> </li> <li class="menu-item--a2477df4-55f2-4053-b3f8-a7e717d82ea6 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry" data-drupal-link-system-path="node/2199">Industry organisations</a> <ul> <li class="menu-item--e80a93d7-d724-4d68-bce3-154521e41703 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/network-rail" data-drupal-link-system-path="node/2504">Network Rail</a> </li> <li class="menu-item--_01bc779-7410-41c8-8648-2ace481f1e0a menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/train-operating-companies" data-drupal-link-system-path="node/2505">Train operating companies</a> </li> <li class="menu-item--_0f93f26-9f27-4b22-879b-7a07f29a53a5 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/freight-operating-companies" data-drupal-link-system-path="node/2506">Freight operating companies</a> </li> <li class="menu-item--f709b748-ed25-4b19-be89-8c93088021a3 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/freight-customers" data-drupal-link-system-path="node/2507">Freight customers</a> </li> <li class="menu-item--a5639b79-e962-441a-8a66-300473a98d41 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/rolling-stock-companies" data-drupal-link-system-path="node/2508">Rolling stock companies</a> </li> <li class="menu-item--f0e65892-e081-491b-9ee1-49e68384e167 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry/rail-delivery-group" data-drupal-link-system-path="node/2509">Rail Delivery Group</a> </li> <li class="menu-item--_98abe6c-adfa-4ed7-aaa2-67b6fc8a0b32 menu-name--mega-menu"> <a href="/about/who-we-work-with/industry" data-drupal-link-system-path="node/2199">All industry organisations</a> </li> </ul> </li> <li class="menu-item--a88ea3f3-da22-4894-ba89-fb2809f8d74f menu-name--mega-menu"> <a href="/about/who-we-work-with/agency-agreements-mous" data-drupal-link-system-path="node/2200">Agency agreements and MoUs</a> </li> <li class="menu-item--_323ffd3-3499-4c26-ad76-802637c31c39 menu-name--mega-menu"> <a href="/about/who-we-work-with/uk-regulators-network" data-drupal-link-system-path="node/2201">UK regulators' Network</a> </li> <li class="menu-item--_46e4c07-b2a8-479f-be45-4b5c40b9c3e2 menu-name--mega-menu"> <a href="/about/who-we-work-with/international" data-drupal-link-system-path="node/2496">International engagement and co-operation</a> </li> <li class="menu-item--ee08dcfc-a697-44d5-a716-534cd50def1f menu-name--mega-menu"> <a href="/about/who-we-work-with" data-drupal-link-system-path="node/2813">All who we work with</a> </li> </ul> </li> <li class="menu-item--_0a016b5-8c1a-48a1-a679-b8c36d9792ca menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts" data-drupal-link-system-path="node/4202">Corporate reports and accounts</a> <ul> <li class="menu-item--_d37f00a-c466-4c16-94d8-e03c4c7f81a3 menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts/orr-annual-reports-and-accounts" data-drupal-link-system-path="node/2365">ORR annual reports and accounts</a> </li> <li class="menu-item--_627a17e-50b8-4918-acf8-f3ea9c6a1c2a menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts/diversity-and-inclusion" data-drupal-link-system-path="node/2249">Diversity & inclusion</a> </li> <li class="menu-item--_bedad5d-5f6a-4b11-8a6f-9163ed9f8070 menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts/health-wellbeing" data-drupal-link-system-path="node/2257">Health & wellbeing</a> </li> <li class="menu-item--_7b95359-5d2c-40da-b922-0bd0fbd68766 menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts/publication-scheme" data-drupal-link-system-path="node/2510">Publication scheme</a> </li> <li class="menu-item--_2d54ce7-4730-4375-a945-5781063b2c08 menu-name--mega-menu"> <a href="/about/corporate-reports-and-accounts" data-drupal-link-system-path="node/4202">See all corporate reports</a> </li> </ul> </li> <li class="menu-item--d9ea7405-87aa-417a-8e4c-b281e5ad4fc5 menu-name--mega-menu"> <a href="/about/corporate-data" data-drupal-link-system-path="node/2090">Corporate data</a> <ul> <li class="menu-item--_af45ece-b088-4604-8034-cee601077287 menu-name--mega-menu"> <a href="/about/corporate-data/workforce-management-information" data-drupal-link-system-path="node/2247">Workforce management information</a> </li> <li class="menu-item--_a294c6c-dee3-46b6-8cbe-2dd3b0955b23 menu-name--mega-menu"> <a href="/about/corporate-data/orr-organogram-and-data-sets" data-drupal-link-system-path="node/2248">ORR organogram and data sets</a> </li> <li class="menu-item--_0e312b0-66c2-40d3-bb4a-57b3be257437 menu-name--mega-menu"> <a href="/about/corporate-data/spending-figures" data-drupal-link-system-path="node/2250">Spending figures</a> </li> <li class="menu-item--bbc59194-50bd-4a84-ae91-e26c17b2c1a8 menu-name--mega-menu"> <a href="/about/corporate-data/government-procurement-card-gpc-figures" data-drupal-link-system-path="node/2251">Government Procurement Card figures</a> </li> <li class="menu-item--_8460a38-ab1b-4776-8769-1f50967a352c menu-name--mega-menu"> <a href="/about/corporate-data/civil-service-people-survey" data-drupal-link-system-path="node/2254">People surveys</a> </li> <li class="menu-item--_f436d49-8a81-4051-acf7-8a42a8811ede menu-name--mega-menu"> <a href="/freedom-information" data-drupal-link-system-path="node/2255">Freedom of information</a> </li> <li class="menu-item--_28382ff-2c89-49e3-a6ec-60e5a56e382b menu-name--mega-menu"> <a href="/about/corporate-data" data-drupal-link-system-path="node/2090">All corporate data</a> </li> </ul> </li> <li class="menu-item--_036fcd6-6aea-47ef-9b5e-ab3bb09f8c56 menu-name--mega-menu"> <a href="/about/careers" data-drupal-link-system-path="node/2815">Careers</a> <ul> <li class="menu-item--_a2df585-ff64-48e5-b66f-c8b8aa529746 menu-name--mega-menu"> <a href="/about/careers/our-people" data-drupal-link-system-path="node/2889">Our people</a> </li> <li class="menu-item--d781b184-73a3-46ca-8a6b-4e27ceaf1c29 menu-name--mega-menu"> <a href="/about/careers/orr-values" data-drupal-link-system-path="node/3498">ORR values</a> </li> <li class="menu-item--_0efa3b9-979e-4dc8-a9fa-9df4577e922e menu-name--mega-menu"> <a href="/vacancies" data-drupal-link-system-path="node/2891">Vacancies</a> </li> <li class="menu-item--ed8a3fc7-8833-4f8d-ac21-6428ac2337c7 menu-name--mega-menu"> <a href="/about/careers/orr-benefits" data-drupal-link-system-path="node/2888">ORR benefits</a> </li> <li class="menu-item--_d2df6ff-88a5-40d1-b2e2-24dc8ab62f21 menu-name--mega-menu"> <a href="/about/careers/applying-orr" data-drupal-link-system-path="node/3499">Applying to ORR</a> </li> <li class="menu-item--_efd207e-9d7e-4bf0-b8d3-1a6e68e44c68 menu-name--mega-menu"> <a href="/about/careers/when-you-join-orr" data-drupal-link-system-path="node/2890">When you join ORR</a> </li> <li class="menu-item--a9afe0db-a2bf-4e89-8cff-1c457493a3e9 menu-name--mega-menu"> <a href="/about/careers/apprenticeships" data-drupal-link-system-path="node/4011">Apprenticeships</a> </li> <li class="menu-item--_cb3f219-8b0c-4bbb-a84e-ef90272ef9b1 menu-name--mega-menu"> <a href="/about/careers" data-drupal-link-system-path="node/2815">All careers</a> </li> </ul> </li> <li class="menu-item--_a2202a5-f168-4535-9263-619654ab75e0 menu-name--mega-menu"> <a href="/about/supplying-us" data-drupal-link-system-path="node/2816">Supplying us</a> <ul> <li class="menu-item--a8f8b681-1d18-4bcb-9007-c16614538ef9 menu-name--mega-menu"> <a href="/about/supplying-us/minimum-level-competition" data-drupal-link-system-path="node/2203">Minimum level of competition</a> </li> <li class="menu-item--_9c5155e-6a6b-4d48-9e0a-746ef2a143d6 menu-name--mega-menu"> <a href="/about/supplying-us/sme-policy" data-drupal-link-system-path="node/2204">Our policy on working with SMEs</a> </li> <li class="menu-item--c823459b-adb8-4756-a11b-c1aa0cc207e5 menu-name--mega-menu"> <a href="/about/supplying-us/e-tendering" data-drupal-link-system-path="node/2205">Online e-tendering system</a> </li> <li class="menu-item--baecdd2f-1d18-4a99-a101-674ec6011623 menu-name--mega-menu"> <a href="/about/supplying-us/expenditure-transparency" data-drupal-link-system-path="node/2206">Policy on public expenditure transparency</a> </li> <li class="menu-item--_fd34497-ee75-493f-948c-9d22b5eb6271 menu-name--mega-menu"> <a href="/about/supplying-us" data-drupal-link-system-path="node/2816">All supplying us</a> </li> </ul> </li> <li class="menu-item--dab1ed27-8de8-4818-93ef-d68082639a80 menu-name--mega-menu"> <a href="/about/whistleblowing-orr" data-drupal-link-system-path="node/2102">Whistleblowing to ORR</a> </li> <li class="menu-item--_76e29df-6ecd-498f-ba57-c38bc3163a0c menu-name--mega-menu"> <a href="/about" data-drupal-link-system-path="node/2809">See all</a> </li> </ul> </li> <li class="menu-item--_adc126b-dd24-4719-b94a-cc694267914f menu-name--mega-menu"> <a href="/monitoring-regulation" data-drupal-link-system-path="node/2852">Monitoring & regulation</a> <ul> <li class="menu-item--_0fde455-4d8c-4cd0-b02d-21ed0851ac46 menu-name--mega-menu"> <a href="/monitoring-regulation/rail" data-drupal-link-system-path="node/2853">Rail regulation</a> <ul> <li class="menu-item--_64a50cb-60e1-46a9-b061-7cc3f9d79c18 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks" data-drupal-link-system-path="node/2855">Rail networks we regulate</a> <ul> <li class="menu-item--_33348b0-ba67-4b4c-8978-8acce2136990 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks/network-rail" data-drupal-link-system-path="node/2188">Network Rail regulation</a> </li> <li class="menu-item--_90f18bb-935c-4a38-b4d9-2d6edfe9186f menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks/hs1" data-drupal-link-system-path="node/2189">High Speed 1 (HS1) regulation</a> </li> <li class="menu-item--_f8d1e9f-422a-4a02-8739-ac649a7bf701 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks/channel-tunnel" data-drupal-link-system-path="node/2190">Channel tunnel</a> </li> <li class="menu-item--acb18dd3-b375-42b3-abf1-d7e6673dfefa menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks/northern-ireland" data-drupal-link-system-path="node/2191">Northern Ireland</a> </li> <li class="menu-item--f7811e45-f0fe-4eab-9a99-c40f1bc04bba menu-name--mega-menu"> <a href="/monitoring-regulation/rail/networks" data-drupal-link-system-path="node/2855">All on networks we regulate</a> </li> </ul> </li> <li class="menu-item--d713c460-4b02-4c81-bc7b-5ea3ea57c2b9 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers" data-drupal-link-system-path="node/2856">Protecting rail passengers</a> <ul> <li class="menu-item--_35173e9-2b7a-4b11-a705-386a401b9de8 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/know-your-rail-rights" data-drupal-link-system-path="node/3233">Know your rail rights</a> </li> <li class="menu-item--c71d3a2a-b1e1-440d-a540-0e42c4378220 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/annual-rail-consumer-reports" data-drupal-link-system-path="node/2139">Annual rail consumer report</a> </li> <li class="menu-item--_7b05c40-74dd-49e1-916d-219a24aa0576 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/passenger-assistance" data-drupal-link-system-path="node/2237">Passenger assistance</a> </li> <li class="menu-item--_6dad74a-a62c-43e9-b4c4-c7ea32e3455a menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/information" data-drupal-link-system-path="node/2236">Passenger information</a> </li> <li class="menu-item--_cb977c8-8d8b-4dc5-9c2a-906687dab694 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/complaints-compensation" data-drupal-link-system-path="node/2238">Complaints & compensation</a> </li> <li class="menu-item--_02e1bca-45c3-483f-9f10-53f6cfa3c75c menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/tickets-and-fares" data-drupal-link-system-path="node/2898">Tickets & fares</a> </li> <li class="menu-item--_459fb50-668d-43bc-86c1-23189075ddb4 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers/consumer-law-investigation-and-enforcement" data-drupal-link-system-path="node/2239">Consumer law investigation and enforcement powers</a> </li> <li class="menu-item--_9f5fef1-05e7-416b-9ab0-90a855d1acd2 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/passengers" data-drupal-link-system-path="node/2856">All protecting passengers</a> </li> </ul> </li> <li class="menu-item--_aaddeef-4b6b-4a24-a23c-8eeb150f14ea menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition" data-drupal-link-system-path="node/2857">Promoting rail competition</a> <ul> <li class="menu-item--f5784919-fa77-432e-b701-110686f77e17 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition/competition-act-1998" data-drupal-link-system-path="node/2226">Competition Act 1998</a> </li> <li class="menu-item--fb1421e5-6e03-4d1f-9439-790f31e859af menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition/report-suspected-competition-issue" data-drupal-link-system-path="node/2227">Report a suspected competition issue</a> </li> <li class="menu-item--_c659dd0-bbb9-4253-a385-e6f7fa853f04 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition/market-monitoring" data-drupal-link-system-path="node/2228">Market monitoring</a> </li> <li class="menu-item--c763f4f1-87c6-49a7-baf3-4c5fa25a85da menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition/other-competition-work" data-drupal-link-system-path="node/2229">Competition work</a> </li> <li class="menu-item--_9b33dfe-9370-42d4-b2a7-be9ff41c959b menu-name--mega-menu"> <a href="/monitoring-regulation/rail/competition" data-drupal-link-system-path="node/2857">All promoting competition</a> </li> </ul> </li> <li class="menu-item--_eee4cfe-72a0-4e2b-87dc-07088e58d214 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investigations" data-drupal-link-system-path="node/2858">Rail investigations</a> </li> <li class="menu-item--_90b3e0a-c052-4836-b7cd-df75a98afb7e menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network" data-drupal-link-system-path="node/2101">Promoting investment in the rail network</a> <ul> <li class="menu-item--_d30e98d-482b-4a43-9881-8c1a2069bb25 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/engaging-orr" data-drupal-link-system-path="node/2219">When do I need to start engaging with ORR?</a> </li> <li class="menu-item--eadd9ee3-c49c-42bd-8384-d06c9b34bc75 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/investment-framework" data-drupal-link-system-path="node/2220">The investment framework</a> </li> <li class="menu-item--_3dcc63b-2eb6-4206-bba5-26eba84e936b menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/managing-safety" data-drupal-link-system-path="node/2221">Managing safety</a> </li> <li class="menu-item--b2252b6b-9af8-4e77-8677-c73e47352a1d menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/interoperability" data-drupal-link-system-path="node/2222">Authorising vehicles and infrastructure</a> </li> <li class="menu-item--c9ba548f-3c67-4730-bda8-912e99802d5c menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/securing-access" data-drupal-link-system-path="node/2223">Securing access to the rail network</a> </li> <li class="menu-item--_67cff8f-85ad-4b7e-95ac-9b8d18293e7b menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/licensing" data-drupal-link-system-path="node/2224">Licensing</a> </li> <li class="menu-item--ad800e9c-2e22-4031-9b04-6e7f34c4f11b menu-name--mega-menu"> <a href="/monitoring-regulation/rail-regulation/promoting-investment-rail-network/better-value-rail" data-drupal-link-system-path="node/3357">Better Value Rail</a> </li> <li class="menu-item--_96834c1-c0b7-455e-8f81-77515c1515eb menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network/stakeholder-engagement" data-drupal-link-system-path="node/2225">What other bodies might I need to engage with?</a> </li> <li class="menu-item--eb3f2adb-a059-4594-b4dd-23ea7b31f178 menu-name--mega-menu"> <a href="/monitoring-regulation/rail/investing-rail-network" data-drupal-link-system-path="node/2101">All promoting investment in the rail network</a> </li> </ul> </li> <li class="menu-item--ec543821-3cba-4301-9538-2adfa6c04bde menu-name--mega-menu"> <a href="/monitoring-regulation/rail/promoting-health-safety" data-drupal-link-system-path="node/2897">Promoting health and safety</a> <ul> <li class="menu-item--d29db1ce-c112-41de-be0c-e8aa92a96e3b menu-name--mega-menu"> <a href="/monitoring-regulation/rail/promoting-health-safety/investigation-enforcement-powers" data-drupal-link-system-path="node/2210">Investigation and enforcement powers</a> </li> <li class="menu-item--c804c75e-4668-4d5d-8447-ccfaf088bcba menu-name--mega-menu"> <a href="/monitoring-regulation/rail/promoting-health-safety/annual-health-safety-reports" data-drupal-link-system-path="node/2216">Annual health and safety report</a> </li> <li class="menu-item--_fc9d7dc-d6eb-4c65-be50-cfd5b0d7e22f menu-name--mega-menu"> <a href="/monitoring-regulation/rail/promoting-health-safety" data-drupal-link-system-path="node/2897">All promoting health and safety</a> </li> </ul> </li> <li class="menu-item--b5d302fe-ed85-4530-b761-8af35221bfe4 menu-name--mega-menu"> <a href="/monitoring-regulation/rail" data-drupal-link-system-path="node/2853">All rail regulation</a> </li> </ul> </li> <li class="menu-item--_098eb6b-ebcf-482d-875d-562b2e711eef menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring" data-drupal-link-system-path="node/2854">Roads monitoring</a> <ul> <li class="menu-item--f4022622-17ac-4985-907f-a95895772235 menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/holding-national-highways-to-account" data-drupal-link-system-path="node/2064">Holding National Highways to account</a> </li> <li class="menu-item--_dd8510d-40a2-4880-95fe-e59e2f4aa86d menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/annual-assessment-national-highways" data-drupal-link-system-path="node/2161">Annual assessment of National Highways</a> </li> <li class="menu-item--f8b494a7-44fb-4a86-8a7e-f60cf20aa24b menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/annual-assessment-safety-performance-strategic-road-network" data-drupal-link-system-path="node/3661">Annual assessment of safety performance on the SRN</a> </li> <li class="menu-item--aa0393ab-a162-4ff6-a1b4-c3e0efb5c15b menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/smart-motorways" data-drupal-link-system-path="node/3383">Monitoring smart motorways</a> </li> <li class="menu-item--b434edc3-977b-4692-8298-630e24b0a952 menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/benchmarking-national-highways-performance-and-efficiency" data-drupal-link-system-path="node/2158">Benchmarking National Highways' performance and efficiency</a> </li> <li class="menu-item--_fff01b9-7869-420c-a666-72064bfc3309 menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/national-highways-licence-monitoring-and-enforcement" data-drupal-link-system-path="node/2079">National Highways licence monitoring and enforcement</a> </li> <li class="menu-item--_ef83913-b05a-4ea2-97df-5bb21d17d34c menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring/our-role-development-road-investment-strategies" data-drupal-link-system-path="node/2160">Our role in the development of road investment strategies</a> </li> <li class="menu-item--b2358a01-f6be-4ae3-a679-0c5ba709d557 menu-name--mega-menu"> <a href="/monitoring-and-regulation/roads-monitoring" data-drupal-link-system-path="node/2854">All roads monitoring</a> </li> </ul> </li> <li class="menu-item--_bfc552b-311a-4b39-8843-39b432d324b9 menu-name--mega-menu"> <a href="/monitoring-regulation/sustainable-development" data-drupal-link-system-path="node/2262">Environment and sustainable development</a> <ul> <li class="menu-item--_265a466-2cf9-4241-aed7-7ec1d15fcebd menu-name--mega-menu"> <a href="/monitoring-regulation/sustainable-development/rail" data-drupal-link-system-path="node/3583">The environment, sustainable development and rail</a> </li> <li class="menu-item--_59fe3bc-7183-4949-9272-147665f17e7b menu-name--mega-menu"> <a href="/monitoring-regulation/sustainable-development/roads" data-drupal-link-system-path="node/3584">The environment, sustainable development and roads</a> </li> <li class="menu-item--_38484d8-5500-473f-88ac-245670866324 menu-name--mega-menu"> <a href="/monitoring-regulation/sustainable-development/corporate" data-drupal-link-system-path="node/3585">ORR corporate sustainable development activity</a> </li> <li class="menu-item--_5352b7d-a713-4517-997e-ca9d7a7288a8 menu-name--mega-menu"> <a href="/monitoring-regulation/sustainable-development" data-drupal-link-system-path="node/2262">All environment and sustainable development</a> </li> </ul> </li> <li class="menu-item--_7acf94a-1a40-4e23-83f4-6d5ddd4b1a80 menu-name--mega-menu"> <a href="/monitoring-regulation" data-drupal-link-system-path="node/2852">See all</a> </li> </ul> </li> <li class="menu-item--_326f360-8b40-4ae2-8cd2-39934c769904 menu-name--mega-menu"> <a href="">Guidance & compliance</a> <ul> <li class="menu-item--_1b8c9fb-0b2c-4949-b7f5-8aa061900bdd menu-name--mega-menu"> <a href="/rail-guidance-compliance" data-drupal-link-system-path="node/2862">Rail guidance and compliance</a> <ul> <li class="menu-item--fff39d01-76b9-4649-97d9-b98ce29113ed menu-name--mega-menu"> <a href="/guidance-compliance/rail-guidance-and-compliance/britains-railway-numbers" data-drupal-link-system-path="node/3453">Britain's railway in numbers</a> </li> <li class="menu-item--c0fe0156-1a2b-41a2-9210-ad9d6ea7b289 menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety" data-drupal-link-system-path="node/2895">Health & safety</a> <ul> <li class="menu-item--_572262b-c90d-4a7c-b7a8-7a94f998d14e menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/passenger-safety" data-drupal-link-system-path="node/2208">Passenger safety</a> </li> <li class="menu-item--dc0b1125-40df-4322-bf50-f4582f0fe8da menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/occupational-health" data-drupal-link-system-path="node/2212">Occupational health</a> </li> <li class="menu-item--ceb48666-e6f1-4f6d-af2f-a1d4e642f07f menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/level-crossings" data-drupal-link-system-path="node/2457">Level crossings</a> </li> <li class="menu-item--_339cf8e-2a21-44c1-832d-61ae33a0a4db menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/strategy" data-drupal-link-system-path="node/2213">Strategy & guidance</a> </li> <li class="menu-item--db6d7839-2891-4b75-92c6-aaf547216ced menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/laws" data-drupal-link-system-path="node/2214">Laws</a> </li> <li class="menu-item--df269496-34a0-4fb2-a32f-373578ca308e menu-name--mega-menu"> <a href="/guidance-compliance/rail-guidance-and-compliance/health-safety/reporting-riddor-incidents" data-drupal-link-system-path="node/2211">Reporting railway incidents</a> </li> <li class="menu-item--db24c51a-5904-49de-8a3b-d461eec859b3 menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/apply-permissions-certificates-authorisations" data-drupal-link-system-path="node/2215">Apply for permissions, certificates or authorisations</a> </li> <li class="menu-item--_f50d123-e1a1-4242-bc5a-b5103f9c8638 menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety/infrastructure" data-drupal-link-system-path="node/2209">Railway infrastructure and vehicle safety</a> </li> <li class="menu-item--_4fc7373-35c2-415b-8816-775edce96e43 menu-name--mega-menu"> <a href="/guidance-compliance/rail/health-safety" data-drupal-link-system-path="node/2895">All health & safety</a> </li> </ul> </li> <li class="menu-item--_a697066-0929-47c7-8b07-3d873b3e7cd7 menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access" data-drupal-link-system-path="node/2896">Operator access to the network</a> <ul> <li class="menu-item--_7910ec9-8afb-4f38-9011-f9e56428809d menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access/guidance-policies" data-drupal-link-system-path="node/3597">Infrastructure access guidance and policies</a> </li> <li class="menu-item--_23f72a6-946e-4fc8-abad-85cc4c56d61e menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access/regulated-networks" data-drupal-link-system-path="node/3601">Access to regulated networks</a> </li> <li class="menu-item--_0348f9c-69df-466d-b02a-1a8bc9318403 menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access/station-depot" data-drupal-link-system-path="node/2194">Station and depot access</a> </li> <li class="menu-item--b145df95-3473-4290-aafb-5593030386ac menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access/access-management-appeals" data-drupal-link-system-path="node/3418">Appeals under The Access and Management Regulations</a> </li> <li class="menu-item--_7e733d0-cd38-456c-8f3e-5fff2ae004b0 menu-name--mega-menu"> <a href="/rail-guidance-compliance/network-access" data-drupal-link-system-path="node/2896">All on operator access to the network</a> </li> </ul> </li> <li class="menu-item--e05c1f57-9ef7-493e-b259-4251776fcd70 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions" data-drupal-link-system-path="node/2866">Operator licences & exemptions</a> <ul> <li class="menu-item--f98dbfb1-8080-46f3-96c6-12fb14e14314 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/licensing-railway" data-drupal-link-system-path="node/2231">Licensing the railway</a> </li> <li class="menu-item--_c9469eb-5357-40a2-a253-38594daa29c7 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/licence-obligations" data-drupal-link-system-path="node/2429">Licence obligations</a> </li> <li class="menu-item--_d4b2434-106c-4e29-afe5-b8da8aadf12e menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/third-party-liability-insurance-notifications" data-drupal-link-system-path="node/2431">Third party liability insurance notifications</a> </li> <li class="menu-item--ee84c542-36f5-45df-ae0a-565486cb5925 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/how-apply-licence-or-licence-exemption" data-drupal-link-system-path="node/2432">How to apply</a> </li> <li class="menu-item--_778211a-aca2-4897-adf5-f2fe7332d64c menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/model-licences-and-licence-exemptions" data-drupal-link-system-path="node/2433">Model licences and licence exemptions</a> </li> <li class="menu-item--_39ce1bd-e5eb-4ba6-bd22-0afeca45e373 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/current-licences" data-drupal-link-system-path="node/2435">Current licences</a> </li> <li class="menu-item--_7ae58fb-48db-4a5b-b474-04b4be706c4e menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/licence-exemptions" data-drupal-link-system-path="node/2436">Licence exemptions</a> </li> <li class="menu-item--_f5426c9-0616-4825-8da0-42525e8b5cc4 menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions/current-licence-casework-consultations" data-drupal-link-system-path="node/2177">Current licence casework consultations</a> </li> <li class="menu-item--_e23ed46-ede3-45e2-86f6-42208454c41c menu-name--mega-menu"> <a href="/guidance-compliance/rail/operator-licences-exemptions" data-drupal-link-system-path="node/2866">All operator licences & exemptions</a> </li> </ul> </li> <li class="menu-item--e280e927-bdf5-4bd3-b5ff-6092bd537200 menu-name--mega-menu"> <a href="/rail-guidance-compliance/train-driving-licences-and-certificates" data-drupal-link-system-path="node/2232">Train driving licences & certificates</a> </li> <li class="menu-item--_1fb3adf-bcc3-4dd8-8c39-a6ce923ed317 menu-name--mega-menu"> <a href="/guidance-compliance/rail-guidance-and-compliance/network-statements" data-drupal-link-system-path="node/3201">Network statements</a> </li> <li class="menu-item--c8a835e5-5cd9-4520-af08-ff9b076d6be2 menu-name--mega-menu"> <a href="/guidance-compliance/rail-guidance-and-compliance/brexit" data-drupal-link-system-path="node/2103">Brexit</a> </li> <li class="menu-item--_e4b2ddf-05ef-40a0-9927-d28b677c04c0 menu-name--mega-menu"> <a href="/rail-guidance-compliance" data-drupal-link-system-path="node/2862">All rail guidance & compliance</a> </li> </ul> </li> </ul> </li> <li class="menu-item--db5ba324-f4e6-4e79-a226-14420eec8f77 menu-name--mega-menu"> <a href="/search-consultations" data-drupal-link-system-path="search-consultations">Consultations</a> </li> <li class="menu-item--ce9cde27-7674-4c1e-a763-83ce7f4b5d59 menu-name--mega-menu"> <a href="/search-publications" data-drupal-link-system-path="search-publications">Publications</a> </li> <li class="menu-item--_9673ecb-aab6-4bbb-a355-54a404955a5d menu-name--mega-menu"> <a href="/search-news" data-drupal-link-system-path="search-news">Media centre</a> <ul> <li class="menu-item--_b527bd1-a2b8-45b6-8a70-01743d3c43a2 menu-name--mega-menu"> <a href="/search-news?f%5B0%5D=news_category%3A116" data-drupal-link-query="{"f":["news_category:116"]}" data-drupal-link-system-path="search-news">Press releases</a> </li> <li class="menu-item--_ecd04cd-ce82-4c58-901c-fa8a55610df7 menu-name--mega-menu"> <a href="/search-news?f%5B0%5D=news_category%3A113" data-drupal-link-query="{"f":["news_category:113"]}" 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