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<!DOCTYPE html><html lang="en" class="root"><head><meta charSet="utf-8"/><title>How to Configure the Integrated Chatbot in Your Account</title><meta name="description" content="If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. We will explain how to: choose the channels it will attend to, change the profile picture, name, and title."/><meta property="twitter:description" content="If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. 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style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/logo/jivochat_regular.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/logo/jivochat_regular.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/logo/jivochat_regular.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/logo/jivochat_regular.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/logo/jivochat_regular.svg"/></a></div><div class="sc-ed10f820-0 fKSZrY"><div class="sc-a5e13634-0 kGynrz header_menuDesktop__iuur1 flex_container__cK53T"><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><div><div class="dropdown_dropdown__jjTS6 header_features__EY2Iz"><div class="dropdown_switch__DKlHT header_menuLink__es8ua"><span class="dropdown_switch__label__ijjUd">Features</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="dropdown_switch__arrow__4Nd3e" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill="none" stroke-linecap="round" stroke-linejoin="round" stroke-width="48" d="m112 184 144 144 144-144"></path></svg></div><div class="dropdown__menu features__dropdown"><div class="sc-a2135f3a-0 gxoWSV grid_container__lptRz"><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/features/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg"/></span>Live Chat for Websites</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/mobilesdk/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg"/></span>Live Chat for Mobile App</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/chatbots/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg"/></span>Chatbots</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/whatsapp/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg"/></span>WhatsApp Business</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/ai-assistant/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg"/></span>AI assistant</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/jivo-marketing/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg"/></span>Jivo Marketing</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/instagram/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg"/></span>Instagram</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/facebook/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg"/></span>Facebook</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telegram/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg"/></span>Telegram</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/viber/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg"/></span>Viber</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/business-chat/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg"/></span>Apple Business Chat</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telephony_module/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg"/></span>Telephony Plus</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/video_calls/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg"/></span>Videocalls</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telephony/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg"/></span>JivoChat Business Phone</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/calls/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg"/></span>Callback</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/crm/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_crm.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_crm.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_crm.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_crm.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_crm.svg"/></span>CRM</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/teamchats/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_teamchats.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_teamchats.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_teamchats.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_teamchats.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_teamchats.svg"/></span>JivoChat Team Chats</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/email/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_email.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_email.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_email.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_email.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_email.svg"/></span>Company`s Email Integration</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/integrations/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_integrations.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_integrations.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_integrations.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_integrations.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_integrations.svg"/></span>Integrations</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/docs/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_docs.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_docs.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_docs.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_docs.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_docs.svg"/></span>API for Developers</a></div></div></div></div></div></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="header_menuLink__es8ua link" href="https://www.jivochat.com/pricing/">Pricing</a></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="header_menuLink__es8ua link" href="https://www.jivochat.com/partnership/">Affiliate program</a></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a href="/blog" class="header_menuLink__es8ua link">Blog</a></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="header_menuLink__es8ua link" href="https://www.jivochat.com/help/">Help</a></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="header_menuLink__es8ua link" href="https://www.jivochat.com/apps/">Applications</a></div></div><div class="header_menuItem__1G50G header_login__1Ia_q"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="header_menuLink__es8ua link" href="https://www.jivochat.com/"><span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="header_login__icon__lpABX" width="1em" height="1em" xmlns="http://www.w3.org/2000/svg"><path d="M368 192h-16v-80a96 96 0 1 0-192 0v80h-16a64.07 64.07 0 0 0-64 64v176a64.07 64.07 0 0 0 64 64h224a64.07 64.07 0 0 0 64-64V256a64.07 64.07 0 0 0-64-64zm-48 0H192v-80a64 64 0 1 1 128 0z"></path></svg>Login</span></a></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><a class="link" href="https://www.jivochat.com/"><div class="sc-fd2506a-0 jwXOyi button_buttonContainer__54cYk"><button class="button_button__NL__m button_size_s__uJBcd button_variant_accent__4gCzh">Sign up free</button></div></a></div></div><div class="header_menuItem__1G50G header_langSwitcher__Pdfjx"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><div><div class="dropdown_dropdown__jjTS6"><div class="dropdown_switch__DKlHT header_langSwitcher__link__iNLSl header_menuLink__es8ua"><span class="dropdown_switch__label__ijjUd">EN</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="dropdown_switch__arrow__4Nd3e" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill="none" stroke-linecap="round" stroke-linejoin="round" stroke-width="48" d="m112 184 144 144 144-144"></path></svg></div><div class="dropdown__menu "><a href="https://www.jivochat.com.tr/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Türkçe</a><a href="https://www.jivochat.es/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Español</a><a href="https://www.jivochat.com.br/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Português</a></div></div></div></div></div></div><div class="sc-a5e13634-0 dOiLVU header_menuMobileToggleIcon__QlKXT flex_container__cK53T"><svg xmlns="http://www.w3.org/2000/svg" xml:space="preserve" width="30" height="30" fill="#00bf54" viewBox="0 0 64 64"><g class="burger_svg__menu"><path d="M4 11.5h56v4.8H4zM4 29.5h56v4.8H4zM4 47.7h56v4.8H4z"></path></g></svg></div></div><div class="header_menuMobile__DN3xF"><div class="header_menuItem__1G50G header_langSwitcher__Pdfjx"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><div><div class="dropdown_dropdown__jjTS6"><div class="dropdown_switch__DKlHT header_langSwitcher__link__iNLSl header_menuLink__es8ua"><span class="dropdown_switch__label__ijjUd">EN</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="dropdown_switch__arrow__4Nd3e" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill="none" stroke-linecap="round" stroke-linejoin="round" stroke-width="48" d="m112 184 144 144 144-144"></path></svg></div><div class="dropdown__menu "><a href="https://www.jivochat.com.tr/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Türkçe</a><a href="https://www.jivochat.es/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Español</a><a href="https://www.jivochat.com.br/help/" class="header_menuLink__es8ua header_langSwitcher__option__2O_lu link">Português</a></div></div></div></div></div><div class="header_menuItem__1G50G"><div class="typo_variant_small__9ca5C typo_weight_normal__Jv8kV"><div><div class="dropdown_dropdown__jjTS6 header_features__EY2Iz"><div class="dropdown_switch__DKlHT header_menuLink__es8ua"><span class="dropdown_switch__label__ijjUd">Features</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 512 512" class="dropdown_switch__arrow__4Nd3e" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill="none" stroke-linecap="round" stroke-linejoin="round" stroke-width="48" d="m112 184 144 144 144-144"></path></svg></div><div class="dropdown__menu features__dropdown"><div class="sc-a2135f3a-0 gxoWSV grid_container__lptRz"><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/features/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_features.svg"/></span>Live Chat for Websites</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/mobilesdk/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_mobilesdk.svg"/></span>Live Chat for Mobile App</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/chatbots/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_chatbots.svg"/></span>Chatbots</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/whatsapp/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_whatsapp.svg"/></span>WhatsApp Business</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/ai-assistant/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_ai-assistant.svg"/></span>AI assistant</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/jivo-marketing/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_jivo-marketing.svg"/></span>Jivo Marketing</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/instagram/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_instagram.svg"/></span>Instagram</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/facebook/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_facebook.svg"/></span>Facebook</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telegram/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telegram.svg"/></span>Telegram</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/viber/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_viber.svg"/></span>Viber</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/business-chat/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_business-chat.svg"/></span>Apple Business Chat</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telephony_module/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony_module.svg"/></span>Telephony Plus</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/video_calls/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_video_calls.svg"/></span>Videocalls</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/telephony/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_telephony.svg"/></span>JivoChat Business Phone</a><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/calls/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 640w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 1080w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 1920w, https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg 3840w" src="https://res.cloudinary.com/dmgesihkv/image/upload/f_svg/images/layout/submenu/submenu_calls.svg"/></span>Callback</a></div><div class="sc-de5046a6-0 dfrcrG header_features__submenuColumn__RhL0l"><a class="header_features__submenuLink__p5mAE header_menuLink__es8ua link" href="https://www.jivochat.com/crm/"><span class="header_features__submenuIcon__B6kVt"><img alt="" fetchpriority="high" width="32" height="32" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" 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typo_weight_normal__Jv8kV"><a class="link" href="https://www.jivochat.com/"><div class="sc-fd2506a-0 jwXOyi button_buttonContainer__54cYk"><button class="button_button__NL__m button_size_s__uJBcd button_variant_accent__4gCzh">Sign up free</button></div></a></div></div></div></div></div></header><main><noscript><img referrerPolicy="no-referrer-when-downgrade" src="//matomo.yk.dev.jivosite.com/matomo.php?idsite=3&rec=1" style="border:0" alt=""/></noscript><div class="wrapper_wrapper__odOwU help_body__vNqsk"><section class="sc-ac1dc1b3-0 jZMgmn"><div class="typo_variant_small__9ca5C typo_weight_semibold__yyO3U"><a class="link link_link_inherit__jUEcr" href="https://www.jivochat.com/help/">← Choose another article</a></div></section><section class="sc-ac1dc1b3-0 kugYQb"><h1 class="typo_variant_h3__mn0mK">How to Configure the Integrated Chatbot in Your Account</h1></section><section class="sc-ac1dc1b3-0 kugYQb"><div class="sc-a5e13634-0 hinpLo flex_container__cK53T"><div class="typo_variant_small__9ca5C typo_color_gray-60__gFVLx">Included for free in plans</div><span class="typo_variant_extra-small__rt_Pa typo_weight_semibold__yyO3U planLabel_planLabel__MTBpe planLabel_variant_article__THxXB">VIP</span><span class="typo_variant_extra-small__rt_Pa typo_weight_semibold__yyO3U planLabel_planLabel__MTBpe planLabel_variant_article__THxXB">PRO</span></div></section><section class="sc-ac1dc1b3-0 kugYQb"><div class="sc-a2135f3a-0 iCIWln grid_container__lptRz"><div class="sc-de5046a6-0 iIlApw"><div class="text_text__G8tAs text_text_default__x3RTB"><p>If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. We will explain how to: choose the channels it will attend to, change the profile picture, name, and title.</p> <h3 id="" class="typo_variant_h5__PeUxp mdxHeading"></h3> <p>How to link or unlink the chatbot from a channel</p> <ol> <li> <p>Start by opening the JivoChat application or website, then navigate to the Manage menu located in the bottom left corner.</p> </li> <li> <p>Within the Manage menu, look for the "Extensions" option and click on it.</p> </li> <li> <p>In the 'Connected' tab, identify your chatbot extension and select "Options"</p> <p><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="image_image__SremO mdx_image__ApD9K mdx_imageMaxHeight__qXxzB" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_640,q_auto/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png 640w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1080,q_auto/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png 1080w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1920,q_auto/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png 1920w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png 3840w" src="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png"/></p> </li> <li> <p>In "Integration Settings," you will find the option "Select channels for this integration."</p> </li> <li> <p>Choose "All channels" or select the specific channels where the chatbot should operate.</p> <p><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="image_image__SremO mdx_image__ApD9K mdx_imageMaxHeight__qXxzB" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_640,q_auto/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png 640w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1080,q_auto/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png 1080w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1920,q_auto/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png 1920w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png 3840w" src="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png"/></p> </li> <li> <p>Don't forget to click "Save" at the bottom of the page.</p> </li> </ol> <h3 id="how-to-change-the-chatbots-profile-picture-name-and-title" class="typo_variant_h5__PeUxp mdxHeading">How to change the chatbot's profile picture, name, and title<a class="anchor link" aria-hidden="true" tabindex="-1" href="https://www.jivochat.com/help/settings/how-to-configure-the-chatbot-integrated.html#how-to-change-the-chatbots-profile-picture-name-and-title"><span class="anchorSymbol">#</span></a></h3> <ol> <li> <p>After configuring which channels your chatbot will attend to, proceed to "Integration Settings."</p> </li> <li> <p>Under "Avatar," you can keep the default image or upload an image of your choice.</p> </li> <li> <p>Just below "Avatar," you'll find the "Name and title" options, where you can set your chatbot's name and title (e.g. assistant).</p> </li> <li> <p>All set! Don't forget to click "Save" at the bottom of the page.</p> <p><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="image_image__SremO mdx_image__ApD9K mdx_imageMaxHeight__qXxzB" style="color:transparent" sizes="100vw" srcSet="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_640,q_auto/v1698179148/help/EN/How_to_configure_the_chatbot_integrated/3configchatbot.png 640w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1080,q_auto/v1698179148/help/EN/How_to_configure_the_chatbot_integrated/3configchatbot.png 1080w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_1920,q_auto/v1698179148/help/EN/How_to_configure_the_chatbot_integrated/3configchatbot.png 1920w, https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698179148/help/EN/How_to_configure_the_chatbot_integrated/3configchatbot.png 3840w" src="https://res.cloudinary.com/dte7upwcr/image/upload/f_auto,c_limit,w_3840,q_auto/v1698179148/help/EN/How_to_configure_the_chatbot_integrated/3configchatbot.png"/></p> </li> </ol></div></div><div class="sc-de5046a6-0 eLkdmK"></div><div class="sc-de5046a6-0 fSAiBy"><a class="link" href="https://www.jivochat.com/pricing/"><div class="sc-d4f7fcfd-0 ASEtZ tile_tile_border-radius_l__GCOxF tile_tile_background_gray-10__zrGbH tile_tile_height_full__Y6omB"><section class="sc-ac1dc1b3-0 dGaRrP"><div class="typo_variant_h4__jp0m6">JivoChat Professional</div></section><section class="sc-ac1dc1b3-0 gXcWmA"><div class="typo_variant_default__YdXeN"><span>4 times more chats from <span>$19</span> per month</span></div></section><section class="sc-ac1dc1b3-0 kugYQb"><div class="sc-a5e13634-0 hrvmIE flex_container__cK53T"><img alt="" loading="lazy" width="332" height="332" decoding="async" data-nimg="1" class="image_image__SremO" style="color:transparent" sizes="100vw" 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type="application/json">{"props":{"pageProps":{"article":{"title":"How to Configure the Integrated Chatbot in Your Account","category":"settings","order":1,"date":"2023/10/24","metaDescription":"If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. We will explain how to: choose the channels it will attend to, change the profile picture, name, and title.","slug":"how-to-configure-the-chatbot-integrated","planTags":["enterprise","pro"],"hidden":false,"content":{"compiledSource":"\"use strict\";\nconst {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n a: \"a\",\n h3: \"h3\",\n img: \"img\",\n li: \"li\",\n ol: \"ol\",\n p: \"p\",\n span: \"span\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsxs(_Fragment, {\n children: [_jsx(_components.p, {\n children: \"If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. We will explain how to: choose the channels it will attend to, change the profile picture, name, and title.\"\n }), \"\\n\", _jsx(_components.h3, {\n id: \"\"\n }), \"\\n\", _jsx(_components.p, {\n children: \"How to link or unlink the chatbot from a channel\"\n }), \"\\n\", _jsxs(_components.ol, {\n children: [\"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Start by opening the JivoChat application or website, then navigate to the Manage menu located in the bottom left corner.\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Within the Manage menu, look for the \\\"Extensions\\\" option and click on it.\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"In the 'Connected' tab, identify your chatbot extension and select \\\"Options\\\"\"\n }), \"\\n\", _jsx(_components.p, {\n children: _jsx(_components.img, {\n src: \"https://res.cloudinary.com/dte7upwcr/image/upload/v1698178740/help/EN/How_to_configure_the_chatbot_integrated/1configchatbot.png\",\n alt: \"\"\n })\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"In \\\"Integration Settings,\\\" you will find the option \\\"Select channels for this integration.\\\"\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Choose \\\"All channels\\\" or select the specific channels where the chatbot should operate.\"\n }), \"\\n\", _jsx(_components.p, {\n children: _jsx(_components.img, {\n src: \"https://res.cloudinary.com/dte7upwcr/image/upload/v1698179127/help/EN/How_to_configure_the_chatbot_integrated/2configchatbot.png\",\n alt: \"\"\n })\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Don't forget to click \\\"Save\\\" at the bottom of the page.\"\n }), \"\\n\"]\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.h3, {\n id: \"how-to-change-the-chatbots-profile-picture-name-and-title\",\n children: [\"How to change the chatbot's profile picture, name, and title\", _jsx(_components.a, {\n className: \"anchor\",\n \"aria-hidden\": \"true\",\n tabIndex: \"-1\",\n href: \"#how-to-change-the-chatbots-profile-picture-name-and-title\",\n children: _jsx(_components.span, {\n className: \"anchorSymbol\",\n children: \"#\"\n })\n })]\n }), \"\\n\", _jsxs(_components.ol, {\n children: [\"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"After configuring which channels your chatbot will attend to, proceed to \\\"Integration Settings.\\\"\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Under \\\"Avatar,\\\" you can keep the default image or upload an image of your choice.\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"Just below \\\"Avatar,\\\" you'll find the \\\"Name and title\\\" options, where you can set your chatbot's name and title (e.g. assistant).\"\n }), \"\\n\"]\n }), \"\\n\", _jsxs(_components.li, {\n children: [\"\\n\", _jsx(_components.p, {\n children: \"All set! 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