Investor FAQs | ZooShare

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menu-item-2818"><a href="https://zooshare.ca/renewable-energy-approval/">Renewable Energy Approval</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3798"><a href="https://zooshare.ca/education/">Education</a> <ul class="sub-menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5249"><a href="https://zooshare.ca/school-tours/">School Tours</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5112"><a href="https://zooshare.ca/visit-us/">Group Tours</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-5251"><a href="https://zooshare.ca/education/">Education Resources</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-post menu-item-5266"><a href="https://zooshare.ca/teachers-night/">Teachers Night at the Biogas Plant</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-has-children menu-item-3890"><a href="https://zooshare.ca/faqs/">FAQs</a> <ul class="sub-menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-1627 current_page_item menu-item-4565"><a href="https://zooshare.ca/investor-faqs/" aria-current="page">Current Investor FAQ</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1633"><a href="https://zooshare.ca/press/">Press</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-446"><a href="https://zooshare.ca/blog/">Updates</a></li> </ul> </div>  <div class="contact"> <a href="tel:647-704-6078">647-704-6078</a> <ul class="socialIconsclearfix"> <li class="icons"> <a href="https://www.instagram.com/zooshare_biogas/" target="_blank"> <i class="fa fa-instagram" aria-hidden="true"></i> </a> </li> <li class="icons"> <a href="https://www.facebook.com/zooshare" target="_blank"> <i class="fa fa-facebook-square" aria-hidden="true"></i> </a> </li> <li class="icons"> <a href="https://www.twitter.com/zooshare" target="_blank"> <i class="fa fa-twitter-square" aria-hidden="true"></i> </a> </li> <li class="icons"> <a href="mailto:info@zooshare.ca" target="_blank"> <i class="fa fa-envelope-square" aria-hidden="true"></i> </a> </li> </ul> </div> </div>  </div> <div class="section"> <div class="innerWrapper"> <div class="full"> <section class="ac-container"> <div> <input id="5234" name="accordion-1" type="checkbox"> <label class="faq" for="5234">Are you currently selling bonds?</label> <article class="ac-small"> <p><p>ZooShare’s most recent offering statement is <strong>sold out</strong> and we are not currently offering bonds for sale. You can <a href="https://forms.gle/9VcCPvii9v8TSiVv6">click here</a> to join the wait list to be the first to be notified of new bond sales.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="1228" name="accordion-1" type="checkbox"> <label class="faq" for="1228">Are ZooShare bonds RRSP or TFSA eligible?</label> <article class="ac-small"> <p><p class="p1">Unfortunately ZooShare bonds are not RRSP/TFSA eligible and there are no plans to offer this going forward.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="4448" name="accordion-1" type="checkbox"> <label class="faq" for="4448">Where are my T5s?</label> <article class="ac-small"> <p><p>T5s are emailed (or mailed) out each February. Please check both your email inbox or your postal mailbox (in the event that you have requested to receive your T5 by mail or we do not have an email address on file). Please look for an message from our general inquiries email address <em>info@zooshare.ca</em>. Unfortunately a few investors have reported the email was in their spam/junk folder so please add the aforementioned address to your contacts to avoid this. The attached PDF document is <strong>password-protected and encrypted</strong> for your safety. You will have to enter your 9-digit Social Insurance Number (SIN) or Business Number (BN) as the password before you can view it. The password should be in the following format XXXXXXXXX (without spaces). If you can’t find your current or past electronic T5s, or if you have misplaced your T5, you can also access them via your <a href="https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html">CRA My Account</a> page. If you require further assistance please contact Gareth our Community Investment Coordinator, at <a href="mailto:gareth@zooshare.ca" target="_blank" rel="noopener noreferrer">gareth@zooshare.ca</a></p> </p> </article> </div> <section class="ac-container"> <div> <input id="4436" name="accordion-1" type="checkbox"> <label class="faq" for="4436">How and when will I be paid?</label> <article class="ac-small"> <p><p>Most investors will be paid their interest and principal (upon maturity) via direct deposit, unless they have requested to receive a cheque. Please note there is a $10 fee for issuing a cheque to offset the administration cost, postage and banking fees. It may also take longer to receive a cheque instead of direct deposit.</p> <p>If you have changed your banking information please securely update your information <a href="https://zooshare.ca/update-bank-info/" target="_blank" rel="noopener noreferrer">using this form</a>.</p> <p><strong>Maturing Bonds:</strong> If your bond is maturing you will normally be contacted approximately one month prior to it’s maturity date. If you would like to redeem the principal, you will be paid <strong>within 10 business days</strong> <strong><span style="text-decoration: underline;">after</span> the month that your bond matures</strong> (for example, if your bond matures at any time in July, you will be paid by August 13th). If you have any concerns or issues with these timelines, please contact us immediately. Please note that all accrued interest earned between January 1st and the date of your bond’s maturity will automatically be paid out.</p> <p><strong>Accrued Interest Payment:</strong> Investors who purchased a bond prior to December 2020 would have received their first accrued interest payment in January or early February 2021. This includes all interest accrued from the time of their bond’s purchase up until Dec/31/2020. Please check your bank statements during this period for payment(s) from “ZooShare Biogas Coop INV”. If you are still waiting for an interest payment, it is because: a) we do not have your banking information on file, or b) we encountered an error processing your payment and have been unable to get in touch with you.</p> <p>Please contact Gareth at gareth@zooshare.ca or call 647-704-6078 for additional details specific to your investment.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="4525" name="accordion-1" type="checkbox"> <label class="faq" for="4525">Where is my bond package?</label> <article class="ac-small"> <p><p>You should have received an email containing a bond package and an electronic copy of your bond certificate(s). If you have not yet received your bond package or have misplaced it please contact Gareth (<a href="mailto:gareth@zooshare.ca">gareth@zooshare.ca</a>) for assistance.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="4434" name="accordion-1" type="checkbox"> <label class="faq" for="4434">How do I update my banking information?</label> <article class="ac-small"> <p><p>You can securely update your banking information by <a href="https://zooshare.ca/update-bank-info/" target="_blank" rel="noopener noreferrer">clicking here</a>. <strong>You will need to upload a scan or photo of a void cheque</strong> (or, if you do not have a cheque book, you can download a Direct Deposit Form from your online bank instead and upload that). If you need technical assistance, please email Gareth at gareth@zooshare.ca or call 647-704-6078 between the hours of 10am-6pm.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="1227" name="accordion-1" type="checkbox"> <label class="faq" for="1227">Do I have to pay taxes on my ZooShare bond(s)?</label> <article class="ac-small"> <p><p>Yes: you must pay tax every year on the interest income accrued, regardless of when it is received (in the event of a delayed distribution). Interest income is reported to you on a T5 slip, “Statement of Investment Income” each February and should be included on your annual tax filing. A copy is also sent directly to the CRA and can be accessed via the <a href="https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html">CRA MyAccount site</a>. If you are the primary owner of the bond (the first or only name listed on the bond) you will need to pay all taxes owing on the earnings each year. If the bond is owned jointly both names will be included on the tax slip, please refer to the CRA rules on joint income before filing your return or consult a tax professional. If you purchased a bond as a gift on behalf of a <em>related</em> <em>minor</em> (including children, nieces/nephews and grandchildren) according to CRA rules the income is <em>attributable to you</em> and the tax slip will be issued in your name / SIN. If the child turns 18 before the bond matures please contact Gareth (<a href="mailto:gareth@zooshare.ca">gareth@zooshare.ca</a>) to have the bond transferred into their name as the primary bondholder after which time the income will be paid & attributable to them. If you have any questions about your tax filing please contact a tax professional as we are not able to offer tax advice.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="4431" name="accordion-1" type="checkbox"> <label class="faq" for="4431">Why is the interest from my 5% (Series 3) bond lower than I expected?</label> <article class="ac-small"> <p><p>Series 3 bonds were originally designed to earn a nominal amount of interest, 0.5%, in escrow, until we finished construction (at which point they would start earning 5%). The bonds earned 0.5% in escrow until July 18, 2018, when we reached Commercial Operation Date (COD), according to the Feed-In-Tariff contract terms. After July 18th, 2018, Series 3 bonds started earning 5%. You can review and confirm the details in the Series 3 <a href="https://zooshare.ca/wp-content/uploads/2015/11/ZS-Offering-Statement-2015-approved.pdf?utm_source=ZooShare+Newsletter&utm_campaign=ce67f4dc63-EMAIL_CAMPAIGN_2018_06_22_04_01_COPY_01&utm_medium=email&utm_term=0_9bdc9eac45-ce67f4dc63-352279953" target="_blank" rel="noopener noreferrer">Offering Statement</a>, <a href="https://zooshare.ca/wp-content/uploads/2015/12/Trust-Agreement-Series-3-bonds-v-1-Sept-29-15-FINAL-signed.pdf?utm_source=ZooShare+Newsletter&utm_campaign=ce67f4dc63-EMAIL_CAMPAIGN_2018_06_22_04_01_COPY_01&utm_medium=email&utm_term=0_9bdc9eac45-ce67f4dc63-352279953" target="_blank" rel="noopener noreferrer">Trust Agreement</a> and <a href="https://zooshare.ca/wp-content/uploads/2015/11/ESCROW-agreement-Series-3-Bonds-Final-Sept-29-2015-signed.pdf?utm_source=ZooShare+Newsletter&utm_campaign=ce67f4dc63-EMAIL_CAMPAIGN_2018_06_22_04_01_COPY_01&utm_medium=email&utm_term=0_9bdc9eac45-ce67f4dc63-352279953" target="_blank" rel="noopener noreferrer">Escrow Agreement</a>.</p> </p> </article> </div> <section class="ac-container"> <div> <input id="1533" name="accordion-1" type="checkbox"> <label class="faq" for="1533">Where can I review ZooShare’s Prospectus/Offering Statement?</label> <article class="ac-small"> <p><p>You can review our most recent (2021) offering statement <a href="https://zooshare.ca/wp-content/uploads/2021/10/Receipted-Offering-Statement-10122021.pdf" target="_blank" rel="noopener noreferrer">here</a>.</p> <p> </p> </p> </article> </div> <section class="ac-container"> <div> <input id="3236" name="accordion-1" type="checkbox"> <label class="faq" for="3236">My question isn’t here.</label> <article class="ac-small"> <p><p>No problem, please contact Gareth, our Community Investment Coordinator via email <a href="mailto:gareth@zooshare.ca">gareth@zooshare.ca</a>. 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<span class="sbi-screenreader"></span> <img src="https://zooshare.ca/wp-content/plugins/instagram-feed/img/placeholder.png" alt="Did you know that #biogas can power heat pumps? 🌿🔌 By harnessing the energy from waste, biogas can efficiently heat and cool homes and buildings, reducing our reliance on fossil fuels and lowering emissions. 🏡💚 #BiogasPower #HeatPumps #RenewableEnergy #SustainableLiving"> </a> </div> </div><div class="sbi_item sbi_type_image sbi_new sbi_transition" id="sbi_18101729101460183" data-date="1731076193"> <div class="sbi_photo_wrap"> <a class="sbi_photo" href="https://www.instagram.com/p/DCHSDIQpDk0/" target="_blank" rel="noopener nofollow" data-full-res="https://scontent-yyz1-1.cdninstagram.com/v/t51.29350-15/465557160_8769818626371509_7200646167476069165_n.jpg?_nc_cat=105&ccb=1-7&_nc_sid=18de74&_nc_ohc=XAqj8SZz4RsQ7kNvgFXzxH8&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYD3r1sDxokDeKU2kvRMjK7XEXGK7tOr1dH33dh17gT3LA&oe=674817EC" 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<span class="sbi-screenreader">🌿 We recently had the pleasure of hosting a tou</span> <img src="https://zooshare.ca/wp-content/plugins/instagram-feed/img/placeholder.png" alt="🌿 We recently had the pleasure of hosting a tour of the ZooShare Biogas Plant for Ms. Widdup's Grade 12 Environmental Science class from Stephen Leacock CI, plus a Fleming College student working on a biogas group project! 🌱💧 From learning how food waste from local grocery stores powers our plant to seeing how we turn manure and organic waste into renewable energy, the students got a firsthand look at the power of sustainable energy solutions! 💡🌍 Thank you to Ms. Widdup, her inspiring students, and our Fleming College visitor for joining us. We’re thrilled to share the importance of waste diversion and the impact of biogas on our planet! 🌞✨ #ZooShare #Biogas #SustainableFuture #EnvironmentalScience #WasteToEnergy #RenewableEnergy #ClimateAction"> </a> </div> </div><div class="sbi_item sbi_type_image sbi_new sbi_transition" id="sbi_18028774196124850" data-date="1729785036"> <div class="sbi_photo_wrap"> <a class="sbi_photo" href="https://www.instagram.com/p/DBgzXKJpzj0/" target="_blank" rel="noopener nofollow" data-full-res="https://scontent-yyz1-1.cdninstagram.com/v/t51.29350-15/464204147_501458646220319_7403834341297459654_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=QUZRUVaucjcQ7kNvgGOkXBK&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYBLd2tV3z6PcenYjd0qjOl5qy4GAzMrnPbCI5qRF4aTAg&oe=6748080B" data-img-src-set="{"d":"https:\/\/scontent-yyz1-1.cdninstagram.com\/v\/t51.29350-15\/464204147_501458646220319_7403834341297459654_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=QUZRUVaucjcQ7kNvgGOkXBK&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYBLd2tV3z6PcenYjd0qjOl5qy4GAzMrnPbCI5qRF4aTAg&oe=6748080B","150":"https:\/\/scontent-yyz1-1.cdninstagram.com\/v\/t51.29350-15\/464204147_501458646220319_7403834341297459654_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=QUZRUVaucjcQ7kNvgGOkXBK&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYBLd2tV3z6PcenYjd0qjOl5qy4GAzMrnPbCI5qRF4aTAg&oe=6748080B","320":"https:\/\/scontent-yyz1-1.cdninstagram.com\/v\/t51.29350-15\/464204147_501458646220319_7403834341297459654_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=QUZRUVaucjcQ7kNvgGOkXBK&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYBLd2tV3z6PcenYjd0qjOl5qy4GAzMrnPbCI5qRF4aTAg&oe=6748080B","640":"https:\/\/scontent-yyz1-1.cdninstagram.com\/v\/t51.29350-15\/464204147_501458646220319_7403834341297459654_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=QUZRUVaucjcQ7kNvgGOkXBK&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYBLd2tV3z6PcenYjd0qjOl5qy4GAzMrnPbCI5qRF4aTAg&oe=6748080B"}"> <span class="sbi-screenreader">Did you know that over 46% of food produced in Can</span> <img src="https://zooshare.ca/wp-content/plugins/instagram-feed/img/placeholder.png" alt="Did you know that over 46% of food produced in Canada is lost or wasted every year? 😱 The latest report from @secondharvestca dives deep into the staggering realities of food waste across the country, uncovering the impact on our environment, economy, and communities. At ZooShare, we’re committed to turning food waste into renewable energy, and this report underscores just how critical this work is. 🌱⚡️ Together, we can reduce food waste and create a more sustainable future. Head over to @secondharvestca to find the link to the report and learn how YOU can help fight food waste. 👇 #FoodWaste #Sustainability #SecondHarvest #ZooShare #CircularEconomy #WasteToEnergy"> </a> </div> </div><div class="sbi_item sbi_type_carousel sbi_new sbi_transition" id="sbi_18324976996153385" data-date="1729254039"> <div class="sbi_photo_wrap"> <a class="sbi_photo" href="https://www.instagram.com/p/DBQ-kPRJSC3/" target="_blank" rel="noopener nofollow" data-full-res="https://scontent-yyz1-1.cdninstagram.com/v/t51.29350-15/463467712_553821723677893_3914206705921438460_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=18de74&_nc_ohc=mPrh4tNYS80Q7kNvgGo3HkY&_nc_zt=23&_nc_ht=scontent-yyz1-1.cdninstagram.com&edm=AM6HXa8EAAAA&_nc_gid=ACEN30BRu_A0oAal-pcYC5U&oh=00_AYDz4uj0yw6VDNon9_mXn_SpNCi_LcSN1Od0HvYVLnb_Mw&oe=6747FA0F" 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<span class="sbi-screenreader"></span> <svg class="svg-inline--fa fa-clone fa-w-16 sbi_lightbox_carousel_icon" aria-hidden="true" aria-label="Clone" data-fa-proƒcessed="" data-prefix="far" data-icon="clone" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"> <path fill="currentColor" d="M464 0H144c-26.51 0-48 21.49-48 48v48H48c-26.51 0-48 21.49-48 48v320c0 26.51 21.49 48 48 48h320c26.51 0 48-21.49 48-48v-48h48c26.51 0 48-21.49 48-48V48c0-26.51-21.49-48-48-48zM362 464H54a6 6 0 0 1-6-6V150a6 6 0 0 1 6-6h42v224c0 26.51 21.49 48 48 48h224v42a6 6 0 0 1-6 6zm96-96H150a6 6 0 0 1-6-6V54a6 6 0 0 1 6-6h308a6 6 0 0 1 6 6v308a6 6 0 0 1-6 6z"></path> </svg> <img src="https://zooshare.ca/wp-content/plugins/instagram-feed/img/placeholder.png" alt="🌱✨ Behind the Scenes: Food Waste to Energy! ✨🌱 We recently visited a local @loblawson store to see how they’re making a positive impact by putting inedible food waste to good use! 🛒🍎 From fruits and veggies to expired products, the dedicated team ensures all unsellable food is collected and processed efficiently, keeping it out of landfills. 🌍 Check out the equipment, provided by Walker Industries, that they use to sort, prepare and store this waste for its next stop: the @ZooShare biogas plant! ♻️💡 Here, it’s transformed into renewable energy, helping to power local homes and businesses. 💪⚡ Big thanks to @loblawson for being a part of the solution, turning waste into something we can all use! #FoodWaste #RenewableEnergy #Biogas #SustainableLiving #EcoFriendly #ZooShare #LoblawCares #CircularEconomy #GreenEnergy #ClimateAction"> </a> </div> </div> </div> <div id="sbi_load" > <span class="sbi_follow_btn"> <a href="https://www.instagram.com/zooshare_biogas/" target="_blank" rel="nofollow noopener"> <svg class="svg-inline--fa fa-instagram fa-w-14" aria-hidden="true" data-fa-processed="" aria-label="Instagram" data-prefix="fab" data-icon="instagram" role="img" viewBox="0 0 448 512"> <path fill="currentColor" 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