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<span id="university-name" class="offscreen">McGill University</span> </a>  <div id="title-box" class="title-box-alt site-name-display-on">  <a id="site-name" href="/web/20170618220303/http://www.mcgill.ca/it/">IT Services</a>  </div>  <div id="strap-search"> <form class="mcgill-search-form container-inline" action="/web/20170618220303/http://www.mcgill.ca/it/forms" method="post" id="search-api-page-search-form" accept-charset="UTF-8"><div><div class="form-item form-type-textfield form-item-keys-4"> <label class="element-invisible" for="edit-keys-4">Enter your keywords </label> <input placeholder="Search" class="auto_submit form-text form-autocomplete" data-search-api-autocomplete-search="search_api_page_local_search" type="text" id="edit-keys-4" name="keys_4" value="" size="15" maxlength="128"/><input type="hidden" id="edit-keys-4-autocomplete" value="http://www.mcgill.ca/it/index.php?q=search_api_autocomplete/search_api_page_local_search/-" disabled="disabled" class="autocomplete"/> 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and complete service descriptions." class="sf-depth-1">Office 365</a></li></ul></div> </div> </div> <div id="highlighted" class="clearfix"> </div>  <div id="container" class="clearfix"> <div class="breadcrumb"> <a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/" class="custom-breadcrumbs-item-1">McGill.CA</a> / <a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/it" class="custom-breadcrumbs-item-2">IT Services</a> </div> <div id="inner-container"> <div id="tabs"> </div> <div id="top-page"> </div>  <h1 id="page-title" class=" "> IT Request and Support Forms </h1> <div id="main-column"> <div id="top-content"> <div class="region region-top-of-content"> <div id="block-block-32994" class="block block-block region-top_of_content"> <div class="block-inner"> <div class="content"> <h2>Summer support hours - June 22 - August 18, 2017</h2> <p><span>NOTE: All IT support services will be CLOSED on </span><strong> Friday, June 23</strong> for Quebec National Day <span><strong>and Friday, June 30</strong> for Canada Day. Walk-in support services will also be CLOSED on </span><strong>Thursday, June 22 and Thursday, June 29.</strong></p> <table><tr><th colspan="2">Telephone support: 514-398-3398</th> </tr><tr><td>Monday to Thursday</td> <td>8:00 am - 5:00 pm</td> </tr><tr><td>Thursday, June 22 & Thursday, June 29</td> <td>9:00 am - 5:00 pm (reduced staff)</td> </tr><tr><td>Fridays</td> <td>9:00 am - 5:00 pm (reduced staff)</td> </tr><tr><td>Friday, June 23 & Friday, June 30</td> <td>Closed</td> </tr></table><p><strong>Telephone menu options:</strong><br/> 1: myCourses and Teaching & Learning services<br/> 2: Web and Document Management services<br/> 3: ICS Desktop & Network services (for units under SLA)<br/> 4: Banner and other administrative services<br/> 5: All other services<br/> 6: Password reset assistance<br/> 9: Students seeking help on Minerva, dial 514-398-7878<br/> or press 9</p> <table><tr><th colspan="2">Walk-in support and audiovisual equipment loans (688 Sherbrooke Room 285):</th> </tr><tr><td>Monday to Thursday</td> <td>9:00 am - 4:45 pm</td> </tr><tr><td>Thursday, June 22 & Thursday, June 29</td> <td>Closed</td> </tr><tr><td>Fridays</td> <td>Closed</td> </tr></table><table><tr><th colspan="2">Macdonald campus walk-in support and audiovisual equipment loans (Macdonald Stewart MS2-025):</th> </tr><tr><td>Monday to Thursday</td> <td>9:00 am - 4:45 pm</td> </tr><tr><td>Thursday, June 22 & Thursday, June 29</td> <td>Closed</td> </tr><tr><td>Fridays</td> <td>Closed</td> </tr></table><hr/><h2>Regular hours - end of August to end of June</h2> <p><strong>Telephone support: 514-398-3398</strong><br/> Monday - Thursday - 8:00 am - 6:30 pm<br/> Fridays - 8:00 am - 5:00 pm</p> <hr/> </div> </div> </div> </div> </div>  <div id="content"> <div id="content-inner"> <div class="region region-content"> <div id="block-system-main" class="block block-system region-content"> <div class="block-inner"> <div class="content"> <div id="node-28241" class="node clearfix"> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>Please click the appropriate category and select the appropriate form below. </p> <div class="accordion"> <h3><a name="Accounts"></a>Accounts for Guests, Affiliates, Resources (shared) and Service Providers</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://search.mcgill.ca/fasttrack/?appl=guest">Create a Guest Network Account</a> - create accounts for <strong>1 to 20 guests</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-guest-wireless">Bulk Request for Guest Wireless Accounts</a> - request accounts for <strong>more than 20 guests</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-resource-acct">Apply for / Renew a Resource Account</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/affiliate-username">Application/Renewal for McGill Username & Email for affiliates</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-creation-bookable-meeting-rooms">Request a Room Booking Account</a></p> <p>Request/renew a McGill ID # and ID card for a McGill Service Provider (on contract):<br/><a href="https://web.archive.org/web/20170618220303/http://knowledgebase.mcgill.ca/media/pdf/Logins-Passwords/Form_request_MSP_ID_EN.pdf">MSP request form - English</a><br/><a href="https://web.archive.org/web/20170618220303/http://knowledgebase.mcgill.ca/media/pdf/Logins-Passwords/Form_request_MSP_ID_FR.pdf">MSP request form - French</a></p> </div> <h3><a name="AV_Equipment"></a>Audiovisual Requests (Display Screen installations & access)</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/ics-av/icsav.asp">Request Audiovisual Equipment Reservation</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-av-installation">Request Audiovisual Installation in a classroom</a></p> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-display-screen-installation">Request installation of a new Display Screen</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-display-screen-acct">Request access to manage a Public Display Screen</a></p> </div> <h3><a name="call-center-management"></a>Call Center Management</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/call-center-management-support">Support/assistance for Call Centre Management</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/callcenter-new-request">Request a new call center</a></p> </div> <h3><a name="cms"></a>Document Management Solutions (CenterStage, Webtop)</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-cms">Request a new document management space</a></p> </div> <h3><a name="EdTech"></a>Educational Technologies (myCourses ...)</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/mycourses/student.asp">Support request for myCourses</a> (students)<br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/mycourses/professor.asp">Support request for myCourses</a> (instructors)<br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/edtech/ccsedtech.asp">Training or consultation for myCourses and more</a> (instructors)<br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/polling-registration">Register your course for use with Polling @ McGill </a> (instructors)<br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-mycourses-integration-third-party-application">Request myCourses integration of a third-party application</a> (instructors)</p> <p><strong>WebCT requests</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/webct-migration-request/">Request migration of course content from WebCT</a> (instructors)<br/> </p> </div> <h3><a name="email"></a>Email</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/issues-email-o365">Support for email on Office 365</a> (Exchange Online)<br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/requestlistserv">Apply to create and own a LISTSERV email list</a></p> </div> <h3><a name="fileservers"></a>File Servers & Hosting</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/winservers/forms.asp?RequestType=1">Assign user access permissions</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/winservers/forms.asp?RequestType=2">Remove user access permissions</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/VMDCH/LogIn.aspx">Request Server Hosting Service</a></p> </div> <h3><a name="isr"></a>ISR Portfolio Requests</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://nimbus.mcgill.ca/isrheat/login/auth" target="_blank">ISR Portfolio Request Form</a> (for authorized users)<br/> If your request is for new development or an enhancement, please download and complete the <a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/files/it/templateppm-business-need-shortname-p100-business-needpart-a-v201402_2.docx" title="">IT Business Needs Statement</a> (Word doc) first; then attach it to your ISR Portfolio Request.</p> </div> <h3><a name="portal"></a>myMcGill & Other Systems (e-Elections, Mobile Apps)</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/mobile-app-requests">Mobile App Requests</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-omnivox">Request access to Omnivox to manage an election</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/webportal/portal.asp">Support for myMcGill portal issues</a></p> </div> <h3><a name="minerva"></a>Minerva, Banner, Data Warehouse</h3> <div> <p>Titles indicated by<span> *</span> link to web sites where you can find more information about the service.<br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/minerva/forms.asp">Minerva/Banner support request</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/banner/disconnect.asp">Report a Banner (INB) disconnect issue</a><br/><br/><a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/easylink/article.html?id=1931">Banner Introduction training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/easylink/article.html?id=1932">Banner FIS training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/easylink/article.html?id=1933">Banner HRIS training and registration</a> <span>*</span><br/><a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/easylink/article.html?id=1934">Banner SIS training and registration</a> <span>*</span><br/><br/><a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/easylink/article.html?id=1952">Help from Banner/Minerva Local Specialists<span>*</span></a><br/><a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/inb/authorization">Information on Banner login and authorization</a> <span>*</span><br/><a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/es/sisforms">Request Data Warehouse access for Student System (SIS)</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/data-warehouse-request">Request Data Warehouse access for FIS & HRIS</a></p> </div> <h3><a name="End_User_Computing"></a>End-User Computing (Hardware & Software)</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/end-user-computing-standards">Contact End-User Computing Standards</a></p> <p class="box"><strong>Requests for PC Desktop and Windows file server support</strong><br/> The following forms are to be used by authorized members of units that have an SLA with IT Services for desktop support:<br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=1">Set up a computer</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=2">Set up equipment (Blackberry, etc.)</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=3">Install software</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=4">Configure email</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=5">Configure user's access to printer</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=6">Relocation of computer and configuration</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=7">Other requests</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=8">Hardware problem</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=9">Software problem</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=10">Virus problem</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/pcdesktop/forms.asp?RequestType=11">Other PC Desktop issues</a></p> </div> <h3><a name="phone"></a>Phone and Network</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/staff-directory-revision">Add, delete or revise a listing in the McGill Staff Directory</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/change-telephone-coordinators-list">Add, delete or request corrections to the List of Telephone Coordinators</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/long-distance-authorization-code">Request a long distance authorization code</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/display-name-change-form">Change how your name displays on McGill phones</a></p> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-xmedius-fax">Request to receive incoming faxes via email (XMedius)</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/phone/forms.asp?RequestType=3">Network Jack (LAN connection) problem</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/phone/forms.asp?RequestType=1">Telephone problem</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/phone/forms.asp?RequestType=2">Telephone feature problem</a></p> <p><a href="https://web.archive.org/web/20170618220303/http://ncsforms.mcgill.ca/">Order telecom-related equipment</a> such as a Polycom Soundstation<br/><a href="https://web.archive.org/web/20170618220303/http://ncsforms.mcgill.ca/">Request a service</a> - telephone, voicemail, network jack, teleconference, and so on</p> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-acl-change">Request an Access Control List (ACL) change</a></p> </div> <h3><a name="printing"></a>Printing (uPrint) & Software Licensing</h3> <div> <p><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/uprint/requestnewmachine.asp">Request a new / change existing uPrint device</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/uprint/requestrelocation.asp">Request to move or dispose of a uPrint device</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-non-uprint-printing-device">Request to purchase a non-uPrint printing device</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/uprint/refunds.asp">uPrint Refund Request</a><br/><a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/uprint/prepaid.asp">uPrint Prepaid Guest Card Request form</a>|<a href="https://web.archive.org/web/20170618220303/https://webforms.mcgill.ca/uprint/cardrequest.asp">uPrint Card Request form</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-uprint-direct-print-queue">Request a uPrint direct print queue</a></p> <p><strong>Software Licensing<br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/mca-request-consent">Microsoft Campus Agreement – Request & Consent Form</a> (for McGill LAN administrators)</strong></p> </div> <h3><a name="gap"></a>uApply (Graduate Admissions System)</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/uapply-support">Technical support for uApply (Graduate Admissions System)</a></p> </div> <h3><a name="video"></a>Video @ McGill</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-video-channel">Request a new Office 365 Video channel</a></p> </div> <h3><a name="web"></a>Web Management</h3> <div> <p><strong>WMS Issues/Help</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/wms-issue">Report an issue / Ask a question about the WMS</a></p> <p><strong>Channels News and Events</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/channels-issue">Report an issue / Ask a question about Channels</a></p> <p><strong>New Site Requests</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-new-site">Request a new WMS site</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-vhost-site">Request a new Virtual Host site</a></p> <p><strong>Other Requests</strong><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/wms-golive-request">Request for WMS site to go live</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/web-permissions">Add/Remove Permissions for Website Administrator, Manager, Editor, Reviewer</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-channels-permission">Request/remove permissions to post Channels news & events</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/url-redirect-request">Request for a URL redirect</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/ras-request-form">Request for Remote Application Server provisioning or access</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-blog">Request a Blog</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/request-twitter-authentication">Request Twitter authentication</a></p> </div> <h3><a name="wireless"></a>Wireless & Virtual Private Network (VPN)</h3> <div> <p><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/vpn-support">Support for VPN issues</a><br/><a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/forms/wireless-support">Support for Wireless issues</a></p> </div> </div> <hr/><h3><a name="other"></a>Other issues</h3> <p>If you do not find your issue listed in one of the forms above, use the <a href="//web.archive.org/web/20170618220303/http://www.mcgill.ca/it/get-started-it/need-help">Need Help?</a> form to contact the IT Service Desk.</p> <hr/><h3>Important notes:</h3> <ul><li>You must provide a valid McGill ID when you fill in one of our forms, unless otherwise specified. In some cases, you will also need to log in with your <a href="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/it/mcgillusername">McGill Username and McGill Password</a>.<br/><br/> If your request involves a service that is not within the mandate of IT Services, we will refer you, if possible, to the most appropriate support unit.<br/> </li> <li>Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. <strong>Please make sure you allow all content to run if you get security warnings.</strong></li> </ul></div></div></div> </div> <ul class="links inline"><li class="node-readmore first last"></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div id="bottom-content"> </div>  </div>  <div id="sidebar-column"> <h2 class="offscreen">Related Content</h2> <div class="region region-sidebar-second"> <div id="block-mcgill-talisma-block-talisma" class="block block-mcgill-talisma-block region-sidebar_second"> <div class="block-inner"> <h3>Search the IT Knowledge Base</h3> <div class="content"> <form action="https://web.archive.org/web/20170618220303/http://kb.mcgill.ca/" method="post" id="mcgill-talisma-block-form" accept-charset="UTF-8"><div><input type="hidden" name="Search" value="1"/> <input type="hidden" name="searchtype" value="2"/> <input type="hidden" name="c" value="12"/> <input type="hidden" name="cid" value="2"/> <input type="hidden" name="cpc" value="I3H05yWX424VSt3TyBXR15N"/> <div class="form-item form-type-textfield form-item-searchstring"> <input type="text" id="edit-searchstring" name="searchstring" value="" size="16" maxlength="128" class="form-text"/> </div> <input type="submit" id="edit-submit" name="op" value="Search" class="form-submit"/><p><a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/it/get-started-it/need-help">Need Help?</a></p><input type="hidden" name="form_build_id" value="form-tzycltHhLNiSorbQ4_gAEhBe1Y4B4OS8mgN6JDjHqA0"/> <input type="hidden" name="form_id" value="mcgill_talisma_block_form"/> </div></form> </div> </div> </div> <div id="block-status-service-status" class="block block-status region-sidebar_second"> <div class="block-inner"> <h3>Service Status</h3> <div class="content"> <div id="service-status-block"><div class="services"><div class="item-list"><ul><li class="status-down first"><a href="https://web.archive.org/web/20170618220303/https://www.mcgill.ca/it/channels/news/mymcgill-portal-down-268647" title=""><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/down-2015.png?itok=DTmXWhmk" width="45" height="45" alt="Down" title="Down"/><span>myMcGill portal</span></a></li> <li class="status-issues"><a href="https://web.archive.org/web/20170618220303/https://www.mcgill.ca/password" title=""><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/issues-2015.png?itok=l3JPXbZ7" width="45" height="45" alt="Issues" title="Issues"/><span>IT Security Alerts</span></a></li> <li class="status-issues"><a href="https://web.archive.org/web/20170618220303/http://www.mcgill.ca/it/channels/news/phishing-scam-library-account-268554" title=""><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/issues-2015.png?itok=l3JPXbZ7" width="45" height="45" alt="Issues" title="Issues"/><span>Phishing Alerts</span></a></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Telephony</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Content Mgt System</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Banner / Minerva</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>uApply</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>myCourses</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Office 365 apps</span></li> <li class="status-up"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>Network Connectivity</span></li> <li class="status-up last"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt="Up" title="Up"/><span>uPrint</span></li> </ul></div></div><div class="legend"><div class="item-list"><ul id="status-legend" class="clear-block"><li class="first"><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/up-2015.png?itok=0IosUdJV" width="45" height="45" alt=""/></div></div></div> <small>Up</small> </div></li> <li><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/maintenance-2015_0.png?itok=P_TZYnoF" width="45" height="45" alt=""/></div></div></div> <small>Scheduled Maintenance</small> </div></li> <li><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/issues-2015.png?itok=l3JPXbZ7" width="45" height="45" alt=""/></div></div></div> <small>Issues</small> </div></li> <li class="last"><div class="status-selective"> <div class="field field-name-field-status-icon field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/down-2015.png?itok=DTmXWhmk" width="45" height="45" alt=""/></div></div></div> <small>Down</small> </div></li> </ul></div></div></div> </div> </div> </div> <div id="block-channels-1" class="block block-channels region-sidebar_second"> <div class="block-inner"> <h3>Announcements</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_news has-image first"><div class="primary-image"><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/news/mycourses-upgrade-2017"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/files/it/styles/secondary_images_thumbnail__45x45__/public/channels/image/mycourses-logo2017.png?itok=zrHlDHH2" width="45" height="45" alt=""/></a></div><h2><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/news/mycourses-upgrade-2017">myCourses upgrade has new look, consistency across devices</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">18</span> <span class="month">May</span> <span class="year">2017</span> </div></div></li> <li class="channel-item channel_news has-image"><h2><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/news/resource-account-sponsors-mcgill-password-change-and-validation-required-268097">Resource account sponsors: McGill Password change and validation required </a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">12</span> <span class="month">May</span> <span class="year">2017</span> </div></div></li> <li class="channel-item channel_news has-image"><h2><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/news/mymcgill-portal-down-268647">myMcGill portal down </a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">15</span> <span class="month">Jun</span> <span class="year">2017</span> </div></div></li> <li class="channel-item channel_news has-image last"><h2><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/news/maintenance-mcgill-backup-system-thursday-june-15-900am-400pm-268629">Maintenance of McGill backup system, Thursday, June 15, from 9:00am to 4:00pm</a></h2><div class="custom-multi-date"><div class="multi-date date-container"><span class="label">Published: </span><span class="day">15</span> <span class="month">Jun</span> <span class="year">2017</span> </div></div></li> </ul></div><div class="link-list"><a href="/web/20170618220303/http://www.mcgill.ca/it/channels_item/1" class="view-more">View more</a><a href="/web/20170618220303/http://www.mcgill.ca/it/channels_item/1/rss" class="rss"><img src="https://web.archive.org/web/20170618220303im_/http://www.mcgill.ca/it/misc/feed.png" alt=""/></a></div> </div> </div> </div> <div id="block-channels-3" class="block block-channels region-sidebar_second"> <div class="block-inner"> <h3>Scheduled Maintenance</h3> <div class="content"> <div class="item-list"><ul class="channelblock"><li class="channel-item channel_event no-image first"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">21</span> <span class="month">Jun</span> </div></div><h2><a href="/web/20170618220303/http://www.mcgill.ca/it/channels/event/uapply-graduate-admissions-system-maintenance-june-21-260092">uApply (Graduate Admissions System) maintenance - June 21</a></h2></li> <li class="channel-item channel_event no-image"><div class="custom-multi-date"><div class="multi-date date-container"><span class="day">28</span> <span 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