Baldrige Case Study

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# "> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.nist.gov/baldrige/publications/baldrige-case-study","20240615224838","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1718491718"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"/><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.260.1.min.js.LICENSE.txt */ (()=>{var e,t,r={234:(e,t,r)=>{"use strict";r.d(t,{P_:()=>v,Mt:()=>b,C5:()=>s,OP:()=>k,lF:()=>P,Yu:()=>_,Dg:()=>m,CX:()=>c,GE:()=>w,sU:()=>N});var n=r(8632),i=r(9567);const o={beacon:n.ce.beacon,errorBeacon:n.ce.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.D)(t,o);const r=(0,n.ek)(e);r&&(r.info=a[e])}const u=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var d=r(7056),l=r(50);const f="[data-nr-mask]",g=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{feature_flags:[],proxy:{assets:void 0,beacon:void 0},privacy:{cookies_enabled:!0},ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},session:{expiresMs:d.oD,inactiveMs:d.Hb},ssl:void 0,obfuscate:void 0,jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},metrics:{enabled:!0,autoStart:!0},page_action:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,long_task:!1,autoStart:!0},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},harvest:{tooManyRequestsDelay:60},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,inline_stylesheet:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){u(t)?e.mask_selector="".concat(t,",").concat(f):""===t||null===t?e.mask_selector=f:(0,l.Z)("An invalid session_replay.mask_selector was provided. '*' will be used.",t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){u(t)?e.block_selector+=",".concat(t):""!==t&&(0,l.Z)("An invalid session_replay.block_selector was provided and will not be used",t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,l.Z)("An invalid session_replay.mask_input_option was provided and will not be used",t)}},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0}}},p={},h="All configuration objects require an agent identifier!";function v(e){if(!e)throw new Error(h);if(!p[e])throw new Error("Configuration for ".concat(e," was never set"));return p[e]}function m(e,t){if(!e)throw new Error(h);p[e]=(0,i.D)(t,g());const r=(0,n.ek)(e);r&&(r.init=p[e])}function b(e,t){if(!e)throw new Error(h);var r=v(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}const y={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},A={};function w(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");A[e]=(0,i.D)(t,y);const r=(0,n.ek)(e);r&&(r.loader_config=A[e])}const _=(0,n.mF)().o;var E=r(385),x=r(6818);const D={buildEnv:x.Re,distMethod:x.gF,version:x.q4,originTime:E.sK},S={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,origin:""+E._A.location,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,harvestCount:0,timeKeeper:void 0},R={};function k(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!R[e])throw new Error("Runtime for ".concat(e," was never set"));return R[e]}function N(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");R[e]={...(0,i.D)(t,S),...D};const r=(0,n.ek)(e);r&&(r.runtime=R[e])}function P(e){return function(e){try{const t=s(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}(e)}},9567:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=r(50);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.Z)("Setting a Configurable requires an object as input");if(!t||"object"!=typeof t)return(0,n.Z)("Setting a Configurable requires a model to set its initial properties");const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.Z)("An error occurred while setting a property of a Configurable",e)}return r}catch(e){(0,n.Z)("An error occured while setting a Configurable",e)}}},6818:(e,t,r)=>{"use strict";r.d(t,{Re:()=>i,gF:()=>o,q4:()=>n});const n="1.260.1",i="PROD",o="CDN"},385:(e,t,r)=>{"use strict";r.d(t,{Nk:()=>l,Tt:()=>c,_A:()=>a,iS:()=>s,il:()=>i,sK:()=>f,ux:()=>u,v6:()=>o,w1:()=>d});var n=r(7894);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,d=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Boolean(i&&window.document.documentMode)),l=!!a.navigator?.sendBeacon,f=Date.now()-(0,n.z)()},1117:(e,t,r)=>{"use strict";r.d(t,{w:()=>o});var n=r(50);const i={agentIdentifier:"",ee:void 0};class o{constructor(e){try{if("object"!=typeof e)return(0,n.Z)("shared context requires an object as input");this.sharedContext={},Object.assign(this.sharedContext,i),Object.entries(e).forEach((e=>{let[t,r]=e;Object.keys(i).includes(t)&&(this.sharedContext[t]=r)}))}catch(e){(0,n.Z)("An error occurred while setting SharedContext",e)}}}},8e3:(e,t,r)=>{"use strict";r.d(t,{LP:()=>l,RP:()=>c,o5:()=>u});var n=r(8325),i=r(1284),o=r(4322),a=r(3325);const s={};function c(e,t){const r={staged:!1,priority:a.p[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){d(e),s[e].get(t)&&s[e].delete(t),s[e].size&&f(e)}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:"",t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:"feature",r=arguments.length>2&&void 0!==arguments[2]&&arguments[2];if(d(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((e=>{let[t,r]=e;return r.staged}))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((t=>{let[r]=t;s[e].delete(r),g(e,r)})))}function g(e,t){const r=e?n.ee.get(e):n.ee,a=o.X.handlers;if(r.backlog&&a){var s=r.backlog[t],c=a[t];if(c){for(var u=0;s&&u<s.length;++u)p(s[u],c);(0,i.D)(c,(function(e,t){(0,i.D)(t,(function(t,r){r[0].on(e,r[1])}))}))}r.isolatedBacklog||delete a[t],r.backlog[t]=null,r.emit("drain-"+t,[])}}function p(e,t){var r=e[1];(0,i.D)(t[r],(function(t,r){var n=e[0];if(r[0]===n){var i=r[1],o=e[3],a=e[2];i.apply(o,a)}}))}},8325:(e,t,r)=>{"use strict";r.d(t,{A:()=>c,ee:()=>u});var n=r(8632),i=r(2210),o=r(234);class a{constructor(e){this.contextId=e}}var s=r(3117);const c="nr@context:".concat(s.a),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.OP)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=h(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=m()[s[e]];p&&p.push([f,e,r,a]);return a},get:v,listeners:h,context:g,buffer:function(e,t){const r=m();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((e=>{let[n,i]=e;s[i]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!m()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a?e:e?(0,i.X)(e,c,(()=>new a(c))):new a(c)}function p(e,t){n[e]=h(e).concat(t)}function h(e){return n[e]||[]}function v(t){return d[t]=d[t]||e(f,t)}function m(){return f.backlog}}(void 0,"globalEE"),d=(0,n.fP)();d.ee||(d.ee=u)},5546:(e,t,r)=>{"use strict";r.d(t,{E:()=>n,p:()=>i});var n=r(8325).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},4322:(e,t,r)=>{"use strict";r.d(t,{X:()=>o});var n=r(5546);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.E,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.E);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3239:(e,t,r)=>{"use strict";r.d(t,{bP:()=>s,iz:()=>c,m$:()=>a});var n=r(385);let i=!1,o=!1;try{const e={get passive(){return i=!0,!1},get signal(){return o=!0,!1}};n._A.addEventListener("test",null,e),n._A.removeEventListener("test",null,e)}catch(e){}function a(e,t){return i||o?{capture:!!e,passive:i,signal:t}:!!e}function s(e,t){let r=arguments.length>2&&void 0!==arguments[2]&&arguments[2],n=arguments.length>3?arguments[3]:void 0;window.addEventListener(e,t,a(r,n))}function c(e,t){let r=arguments.length>2&&void 0!==arguments[2]&&arguments[2],n=arguments.length>3?arguments[3]:void 0;document.addEventListener(e,t,a(r,n))}},3117:(e,t,r)=>{"use strict";r.d(t,{a:()=>n});const n=(0,r(4402).Rl)()},4402:(e,t,r)=>{"use strict";r.d(t,{Rl:()=>a,ky:()=>s});var n=r(385);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n._A?.crypto||n._A?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n._A?.crypto||n._A?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},7056:(e,t,r)=>{"use strict";r.d(t,{Bq:()=>n,Hb:()=>a,IK:()=>u,K4:()=>i,oD:()=>o,uT:()=>c,wO:()=>s});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},7894:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{z:()=>n})},50:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.warn&&(console.warn("New Relic: ".concat(e)),t&&console.warn(t))}r.d(t,{Z:()=>n})},2825:(e,t,r)=>{"use strict";r.d(t,{N:()=>c,T:()=>s});var n=r(8325),i=r(385);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{};try{i._A.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},2210:(e,t,r)=>{"use strict";r.d(t,{X:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},7872:(e,t,r)=>{"use strict";function n(e){var t=this;let r=arguments.length>1&&void 0!==arguments[1]?arguments[1]:500,n=arguments.length>2&&void 0!==arguments[2]?arguments[2]:{};const i=n?.leading||!1;let o;return function(){for(var n=arguments.length,a=new Array(n),s=0;s<n;s++)a[s]=arguments[s];i&&void 0===o&&(e.apply(t,a),o=setTimeout((()=>{o=clearTimeout(o)}),r)),i||(clearTimeout(o),o=setTimeout((()=>{e.apply(t,a)}),r))}}function i(e){var t=this;let r=!1;return function(){if(!r){r=!0;for(var n=arguments.length,i=new Array(n),o=0;o<n;o++)i[o]=arguments[o];e.apply(t,i)}}}r.d(t,{D:()=>n,Z:()=>i})},1284:(e,t,r)=>{"use strict";r.d(t,{D:()=>n});const n=(e,t)=>Object.entries(e||{}).map((e=>{let[r,n]=e;return t(r,n)}))},4351:(e,t,r)=>{"use strict";r.d(t,{P:()=>o});var n=r(8325);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}}}},3960:(e,t,r)=>{"use strict";r.d(t,{KB:()=>a,b2:()=>o});var n=r(3239);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.bP)("load",e,t)}function a(e){if(i())return e();(0,n.iz)("DOMContentLoaded",e)}},8632:(e,t,r)=>{"use strict";r.d(t,{EZ:()=>d,ce:()=>o,ek:()=>u,fP:()=>a,gG:()=>l,h5:()=>c,mF:()=>s});var n=r(385),i=r(7894);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n._A.NREUM||(n._A.NREUM={}),void 0===n._A.newrelic&&(n._A.newrelic=n._A.NREUM),n._A.NREUM}function s(){let e=a();return e.o||(e.o={ST:n._A.setTimeout,SI:n._A.setImmediate,CT:n._A.clearTimeout,XHR:n._A.XMLHttpRequest,REQ:n._A.Request,EV:n._A.Event,PR:n._A.Promise,MO:n._A.MutationObserver,FETCH:n._A.fetch}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.z)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},7956:(e,t,r)=>{"use strict";r.d(t,{N:()=>i});var n=r(3239);function i(e){let t=arguments.length>1&&void 0!==arguments[1]&&arguments[1],r=arguments.length>2?arguments[2]:void 0,i=arguments.length>3?arguments[3]:void 0;(0,n.iz)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},3081:(e,t,r)=>{"use strict";r.d(t,{gF:()=>o,mY:()=>i,t9:()=>n,vz:()=>s,xS:()=>a});const n=r(3325).D.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},7633:(e,t,r)=>{"use strict";r.d(t,{t:()=>n});const n=r(3325).D.pageViewEvent},9251:(e,t,r)=>{"use strict";r.d(t,{t:()=>n});const n=r(3325).D.pageViewTiming},7144:(e,t,r)=>{"use strict";r.d(t,{Ef:()=>i});var n=r(7056);r(3325).D.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.IK.ERROR,n.IK.FULL,n.IK.OFF},5938:(e,t,r)=>{"use strict";r.d(t,{W:()=>i});var n=r(8325);class i{constructor(e,t,r){this.agentIdentifier=e,this.aggregator=t,this.ee=n.ee.get(e),this.featureName=r,this.blocked=!1}}},2758:(e,t,r)=>{"use strict";r.d(t,{j:()=>E});var n=r(3325),i=r(234),o=r(5546),a=r(8325),s=r(8e3),c=r(3960),u=r(385),d=r(50),l=r(3081),f=r(8632),g=r(7144);const p=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",g.Ef.RECORD,g.Ef.PAUSE],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(7894),m=r(7056);function b(){const e=(0,f.gG)();p.forEach((t=>{e[t]=function(){for(var r=arguments.length,n=new Array(r),i=0;i<r;i++)n[i]=arguments[i];return function(t){for(var r=arguments.length,n=new Array(r>1?r-1:0),i=1;i<r;i++)n[i-1]=arguments[i];let o=[];return Object.values(e.initializedAgents).forEach((e=>{e.exposed&&e.api[t]&&o.push(e.api[t](...n))})),o.length>1?o:o[0]}(t,...n)}}))}const y={};var A=r(2825);const w=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let _=!1;function E(e){let t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:{},p=arguments.length>2?arguments[2]:void 0,E=arguments.length>3?arguments[3]:void 0,{init:x,info:D,loader_config:S,runtime:R={loaderType:p},exposed:k=!0}=t;const N=(0,f.gG)();D||(x=N.init,D=N.info,S=N.loader_config),(0,i.Dg)(e.agentIdentifier,x||{}),(0,i.GE)(e.agentIdentifier,S||{}),D.jsAttributes??={},u.v6&&(D.jsAttributes.isWorker=!0),(0,i.CX)(e.agentIdentifier,D);const P=(0,i.P_)(e.agentIdentifier),j=[D.beacon,D.errorBeacon];_||(P.proxy.assets&&(w(P.proxy.assets),j.push(P.proxy.assets)),P.proxy.beacon&&j.push(P.proxy.beacon),b(),(0,f.EZ)("activatedFeatures",A.T),e.runSoftNavOverSpa&&=!0===P.soft_navigations.enabled&&P.feature_flags.includes("soft_nav")),R.denyList=[...P.ajax.deny_list||[],...P.ajax.block_internal?j:[]],R.ptid=e.agentIdentifier,(0,i.sU)(e.agentIdentifier,R),void 0===e.api&&(e.api=function(e,t){let f=arguments.length>2&&void 0!==arguments[2]&&arguments[2];t||(0,s.RP)(e,"api");const p={};var b=a.ee.get(e),A=b.get("tracer");y[e]=m.IK.OFF,b.on(g.Ef.REPLAY_RUNNING,(t=>{y[e]=t}));var w="api-",_=w+"ixn-";function E(t,r,n,o){const a=(0,i.C5)(e);return null===r?delete a.jsAttributes[t]:(0,i.CX)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),S(w,n,!0,o||null===r?"session":void 0)(t,r)}function x(){}h.forEach((e=>{p[e]=S(w,e,!0,"api")})),p.addPageAction=S(w,"addPageAction",!0,n.D.pageAction),p.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,i.OP)(e).customTransaction=(r||"https://web.archive.org/web/20240615224838/http://custom.transaction")+t,S(w,"setPageViewName",!0)()},p.setCustomAttribute=function(e,t){let r=arguments.length>2&&void 0!==arguments[2]&&arguments[2];if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return E(e,t,"setCustomAttribute",r);(0,d.Z)("Failed to execute setCustomAttribute.\nNon-null value must be a string, number or boolean type, but a type of <".concat(typeof t,"> was provided."))}else(0,d.Z)("Failed to execute setCustomAttribute.\nName must be a string type, but a type of <".concat(typeof e,"> was provided."))},p.setUserId=function(e){if("string"==typeof e||null===e)return E("enduser.id",e,"setUserId",!0);(0,d.Z)("Failed to execute setUserId.\nNon-null value must be a string type, but a type of <".concat(typeof e,"> was provided."))},p.setApplicationVersion=function(e){if("string"==typeof e||null===e)return E("application.version",e,"setApplicationVersion",!1);(0,d.Z)("Failed to execute setApplicationVersion. Expected <String | null>, but got <".concat(typeof e,">."))},p.start=()=>{try{(0,o.p)(l.xS,["API/start/called"],void 0,n.D.metrics,b),b.emit("manual-start-all")}catch(e){(0,d.Z)("An unexpected issue occurred",e)}},p[g.Ef.RECORD]=function(){(0,o.p)(l.xS,["API/recordReplay/called"],void 0,n.D.metrics,b),(0,o.p)(g.Ef.RECORD,[],void 0,n.D.sessionReplay,b)},p[g.Ef.PAUSE]=function(){(0,o.p)(l.xS,["API/pauseReplay/called"],void 0,n.D.metrics,b),(0,o.p)(g.Ef.PAUSE,[],void 0,n.D.sessionReplay,b)},p.interaction=function(e){return(new x).get("object"==typeof e?e:{})};const D=x.prototype={createTracer:function(e,t){var r={},i=this,a="function"==typeof t;return(0,o.p)(l.xS,["API/createTracer/called"],void 0,n.D.metrics,b),f||(0,o.p)(_+"tracer",[(0,v.z)(),e,r],i,n.D.spa,b),function(){if(A.emit((a?"":"no-")+"fn-start",[(0,v.z)(),i,a],r),a)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,v.z)()],r)}}}};function S(e,t,r,i){return function(){return(0,o.p)(l.xS,["API/"+t+"/called"],void 0,n.D.metrics,b),i&&(0,o.p)(e+t,[(0,v.z)(),...arguments],r?null:this,i,b),r?void 0:this}}function R(){r.e(75).then(r.bind(r,7438)).then((t=>{let{setAPI:r}=t;r(e),(0,s.LP)(e,"api")})).catch((e=>{(0,d.Z)("Downloading runtime APIs failed...",e),b.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{D[e]=S(_,e,void 0,f?n.D.softNav:n.D.spa)})),p.setCurrentRouteName=f?S(_,"routeName",void 0,n.D.softNav):S(w,"routeName",!0,n.D.spa),p.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,o.p)(l.xS,["API/noticeError/called"],void 0,n.D.metrics,b),(0,o.p)("err",[t,(0,v.z)(),!1,r,!!y[e]],void 0,n.D.jserrors,b)},u.il?(0,c.b2)((()=>R()),!0):R(),p}(e.agentIdentifier,E,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=k),_=!0}},8993:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},3325:(e,t,r)=>{"use strict";r.d(t,{D:()=>n,p:()=>i});const n={ajax:"ajax",jserrors:"jserrors",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.ajax]:5,[n.sessionTrace]:6,[n.pageAction]:7,[n.spa]:8,[n.softNav]:9,[n.sessionReplay]:10}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.260.1.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.260.1.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={75:"sha512-WLWoh5UWJ/3XNXjYcJoBc8bSPHGDdu86FTMTgY1yxRTQeEmWWEBFFVPIfCRSbxd8K297eHg86RaJPD+UJxG1+w=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://web.archive.org/web/20240615224838/https://js-agent.newrelic.com/",(()=>{var e={50:0,832:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.260.1.PROD"]=self["webpackChunk:NRBA-1.260.1.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8993);var e=i(50),t=i(7144),r=i(4402),n=i(8325);class o{agentIdentifier;constructor(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:(0,r.ky)(16);this.agentIdentifier=e,this.ee=n.ee.get(e)}#e(t){for(var r=arguments.length,n=new Array(r>1?r-1:0),i=1;i<r;i++)n[i-1]=arguments[i];if("function"==typeof this.api?.[t])return this.api[t](...n);(0,e.Z)("Call to agent api ".concat(t," failed. The API is not currently initialized."))}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}finished(e){return this.#e("finished",e)}addRelease(e,t){return this.#e("addRelease",e,t)}start(e){return this.#e("start",e)}recordReplay(){return this.#e(t.Ef.RECORD)}pauseReplay(){return this.#e(t.Ef.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}}var a=i(3325),s=i(234);const c=Object.values(a.D);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.Mt)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(2758);var l=i(8e3),f=i(5938),g=i(3960),p=i(385);const h=e=>p.il&&!0===(0,s.Mt)(e,"privacy.cookies_enabled");function v(e){return!!s.Yu.MO&&h(e)&&!0===(0,s.Mt)(e,"session_trace.enabled")}var m=i(7872);class b extends f.W{constructor(e,t,r){let n=!(arguments.length>3&&void 0!==arguments[3])||arguments[3];super(e,t,r),this.auto=n,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===(0,s.Mt)(this.agentIdentifier,"".concat(this.featureName,".autoStart"))&&(this.auto=!1),this.auto?(0,l.RP)(e,r):this.ee.on("manual-start-all",(0,m.Z)((()=>{(0,l.RP)(this.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator()})))}importAggregator(){let t,r=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{};if(this.featAggregate||!this.auto)return;this.onAggregateImported=new Promise((e=>{t=e}));const n=async()=>{let n;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(75).then(i.bind(i,7920));n=e(this.agentIdentifier)}}catch(t){(0,e.Z)("A problem occurred when starting up session manager. This page will not start or extend any session.",t),this.featureName===a.D.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,n))return(0,l.LP)(this.agentIdentifier,this.featureName),void t(!1);const{lazyFeatureLoader:e}=await i.e(75).then(i.bind(i,8582)),{Aggregate:o}=await e(this.featureName,"aggregate");this.featAggregate=new o(this.agentIdentifier,this.aggregator,r),t(!0)}catch(r){(0,e.Z)("Downloading and initializing ".concat(this.featureName," failed..."),r),this.abortHandler?.(),(0,l.LP)(this.agentIdentifier,this.featureName,!0),t(!1),this.ee&&this.ee.abort()}};p.il?(0,g.b2)((()=>n()),!0):n()}#t(e,t){return e!==a.D.sessionReplay||(r=this.agentIdentifier,n=t,!(!v(r)||!n?.isNew&&!n?.state.sessionReplayMode));var r,n}}var y=i(7633);class A extends b{static featureName=y.t;constructor(e,t){let r=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,t,y.t,r),this.importAggregator()}}var w=i(1117),_=i(1284);class E extends w.w{constructor(e){super(e),this.aggregatedData={}}store(e,t,r,n,i){var o=this.getBucket(e,t,r,i);return o.metrics=function(e,t){t||(t={count:0});return t.count+=1,(0,_.D)(e,(function(e,r){t[e]=x(r,t[e])})),t}(n,o.metrics),o}merge(e,t,r,n,i){var o=this.getBucket(e,t,n,i);if(o.metrics){var a=o.metrics;a.count+=r.count,(0,_.D)(r,(function(e,t){if("count"!==e){var n=a[e],i=r[e];i&&!i.c?a[e]=x(i.t,n):a[e]=function(e,t){if(!t)return e;t.c||(t=D(t.t));return t.min=Math.min(e.min,t.min),t.max=Math.max(e.max,t.max),t.t+=e.t,t.sos+=e.sos,t.c+=e.c,t}(i,a[e])}}))}else o.metrics=r}storeMetric(e,t,r,n){var i=this.getBucket(e,t,r);return i.stats=x(n,i.stats),i}getBucket(e,t,r,n){this.aggregatedData[e]||(this.aggregatedData[e]={});var i=this.aggregatedData[e][t];return i||(i=this.aggregatedData[e][t]={params:r||{}},n&&(i.custom=n)),i}get(e,t){return t?this.aggregatedData[e]&&this.aggregatedData[e][t]:this.aggregatedData[e]}take(e){for(var t={},r="",n=!1,i=0;i<e.length;i++)t[r=e[i]]=Object.values(this.aggregatedData[r]||{}),t[r].length&&(n=!0),delete this.aggregatedData[r];return n?t:null}}function x(e,t){return null==e?function(e){e?e.c++:e={c:1};return e}(t):t?(t.c||(t=D(t.t)),t.c+=1,t.t+=e,t.sos+=e*e,e>t.max&&(t.max=e),e<t.min&&(t.min=e),t):{t:e}}function D(e){return{t:e,min:e,max:e,sos:e*e,c:1}}var S=i(8632),R=i(4351);var k=i(5546),N=i(7956),P=i(3239),j=i(9251),T=i(7894);class I extends b{static featureName=j.t;constructor(e,t){let r=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,t,j.t,r),p.il&&((0,N.N)((()=>(0,k.p)("docHidden",[(0,T.z)()],void 0,j.t,this.ee)),!0),(0,P.bP)("pagehide",(()=>(0,k.p)("winPagehide",[(0,T.z)()],void 0,j.t,this.ee))),this.importAggregator())}}var O=i(3081);class M extends b{static featureName=O.t9;constructor(e,t){let r=!(arguments.length>2&&void 0!==arguments[2])||arguments[2];super(e,t,O.t9,r),this.importAggregator()}}new class extends o{constructor(t,r){super(r),p._A?(this.sharedAggregator=new E({agentIdentifier:this.agentIdentifier}),this.features={},(0,S.h5)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(A),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.D.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.Z)("Failed to initialize the agent. Could not determine the runtime environment.")}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.p[e.featureName]-a.p[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.D.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.D.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.D.softNav)return;const n=function(e){switch(e){case a.D.ajax:return[a.D.jserrors];case a.D.sessionTrace:return[a.D.ajax,a.D.pageViewEvent];case a.D.sessionReplay:return[a.D.sessionTrace];case a.D.pageViewTiming:return[a.D.pageViewEvent];default:return[]}}(r.featureName);n.every((e=>e in this.features))||(0,e.Z)("".concat(r.featureName," is enabled but one or more dependent features has not been initialized (").concat((0,R.P)(n),"). This may cause unintended consequences or missing data...")),this.features[r.featureName]=new r(this.agentIdentifier,this.sharedAggregator)}))}catch(t){(0,e.Z)("Failed to initialize all enabled instrument classes (agent aborted) -",t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,S.fP)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[A,I,M],loaderType:"lite"})})()})();</script> <noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style> </noscript><script async src="https://web.archive.org/web/20240615224838js_/https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script> <script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "UA-33523145-1", {"groups":"default","anonymize_ip":true,"page_placeholder":"PLACEHOLDER_page_path","link_attribution":true,"allow_ad_personalization_signals":false,"custom_map":{"dimension2":"node_title","dimension3":"node_id","dimension6":"organization","dimension7":"content_type"}});gtag("config", "G-CSLL4ZEK4L", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"Baldrige Case Study","node_id":"1572676","organization":"\u003Ca href=\u0022\/nist-organizations\/nist-headquarters\u0022 hreflang=\u0022en\u0022\u003ENIST Headquarters\u003C\/a\u003E, \u003Ca href=\u0022\/nist-organizations\/nist-headquarters\/innovation-industr","content_type":"Basic page"});</script> <meta name="description" content="2022 Copansburg Regional Health System Case Study"/> <link rel="canonical" href="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-case-study"/> <link rel="shortlink" href="https://web.archive.org/web/20240615224838/https://www.nist.gov/node/1572676"/> <meta name="citation_title" content="Baldrige Case Study | NIST"/> <meta property="og:site_name" content="NIST"/> <meta property="og:type" content="Article"/> <meta property="og:url" content="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-case-study"/> <meta property="og:title" content="Baldrige Case Study"/> <meta property="og:description" content="2022 Copansburg Regional Health System Case Study"/> <meta property="og:image" content="https://web.archive.org/web/20240615224838im_/https://www.nist.gov/sites/default/files/images/2022/07/07/2022-Copansburg-Regional-Health-System-Case-Study-cover_0.png"/> <meta property="og:image:width" content="171"/> <meta property="og:image:height" content="220"/> <meta property="article:published_time" content="2019-07-16T09:57-04:00"/> <meta property="article:modified_time" content="2022-07-11T15:37-04:00"/> <meta name="dcterms.title" content="Baldrige Case Study"/> <meta name="dcterms.description" content="2022 Copansburg Regional Health System Case Study"/> <meta name="dcterms.date" content="2019-07-16T09:57-04:00"/> <meta name="dcterms.type" content="text"/> <meta name="dcterms.format" content="text/html"/> <meta name="dcterms.identifier" content="https://www.nist.gov/baldrige/publications/baldrige-case-study"/> <meta name="dcterms.source" content="NIST"/> <meta name="dcterms.created" content="2019-07-16T09:57-04:00"/> <meta name="dcterms.modified" content="2022-07-11T15:37-04:00"/> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:description" content="2022 Copansburg Regional Health System Case Study"/> <meta name="twitter:site" content="NIST"/> <meta name="twitter:title" content="Baldrige Case Study"/> <meta name="twitter:image" content="https://web.archive.org/web/20240615224838im_/https://www.nist.gov/sites/default/files/images/2022/07/07/2022-Copansburg-Regional-Health-System-Case-Study-cover_0.png"/> <meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA"/> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)"/> <meta name="MobileOptimized" content="width"/> <meta name="HandheldFriendly" content="true"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="nist_search_modified" class="elastic" content="2022-07-11T15:37:00-04:00"/> <meta name="nist_search_bundle" class="elastic" content="page"/> <link rel="icon" href="/web/20240615224838im_/https://www.nist.gov/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon"/> <title>Baldrige Case Study | NIST</title> <link rel="stylesheet" media="all" href="/web/20240615224838cs_/https://www.nist.gov/sites/default/files/css/css_ylqVscS0B8KeGGG3D7t6TENMF_Z8Wu8U98bNxsAbyiw.css?delta=0&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"/> <link rel="stylesheet" media="all" href="/web/20240615224838cs_/https://www.nist.gov/sites/default/files/css/css_6prwlieMvitJqVLptJ59w_NxX2prM0abXhYVoH12prk.css?delta=1&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"/> <link rel="stylesheet" media="print" href="/web/20240615224838cs_/https://www.nist.gov/sites/default/files/css/css_6MuKXqcH69mMwmOSjiD2G_c6UXIqUTZ1TRnur95k7Qk.css?delta=2&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"/> <link rel="stylesheet" media="all" href="/web/20240615224838cs_/https://www.nist.gov/sites/default/files/css/css_Vlb5tKBrTnXBpCoEIEyOWSUGgmDWOgkDFIgemxZcHGg.css?delta=3&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"/> <script src="/web/20240615224838js_/https://www.nist.gov/sites/default/files/js/js_3ssAdmvsW-btol8ydZT2eloQN8l11yuGacOobfI1-_0.js?scope=header&delta=0&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"></script> </head> <body class="node-1572676"> <a href="#main-content" class="visually-hidden focusable" data-elastic-exclude> Skip to main content </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>  <section data-elastic-exclude class="usa-banner" aria-label="Official government website"> <div class="usa-accordion"> <header class="usa-banner__header"> <div class="usa-banner__inner"> <div class="grid-col-auto"> <img class="usa-banner__header-flag" src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag"> </div> <div class="grid-col-fill tablet:grid-col-auto"> <p class="usa-banner__header-text">An official website of the United States government</p> <p class="usa-banner__header-action" aria-hidden="true">Here鈥檚 how you know</p> </div> <button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default"> <span class="usa-banner__button-text">Here鈥檚 how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default"> <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br/> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"> <img class="usa-banner__icon usa-media-block__img" src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true"> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong> <br/> A <strong>lock</strong> ( <span class="icon-lock"> <svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false"> <title id="banner-lock-title">Lock</title> <desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg> </span> ) or <strong>https://</strong> means you鈥檝e safely connected to the .gov website. Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section>  <div data-elastic-exclude>  <div class="nist-print-header" style="display:none;"> <p class="nist-print-header__url">https://www.nist.gov/baldrige/publications/baldrige-case-study</p> <img class="nist-print-header__logo" width="289" height="38" src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology"/> </div> <div class="usa-overlay"></div> <header class="usa-header nist-header--www nist-header--minimal" role="banner"> <div class="usa-navbar"> <div class="usa-logo flex-fill"> <a href="/web/20240615224838/https://www.nist.gov/" title="National Institute of Standards and Technology" aria-label="Home"> <img src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px"/> </a> </div> <div class="usa-header__right grid-row flex-auto"> <div class="grid-col-fill nist-header__search-group"> <form class="usa-search usa-search--small" accept-charset="UTF-8" action="/web/20240615224838/https://www.nist.gov/search" id="search_form" method="get"> <div role="search"> <label class="usa-sr-only" for="search-form">Search NIST</label> <input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128"> <button class="usa-button" type="submit"><img src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button> </div> </form> </div> <div class="grid-col-auto padding-left-1"> <button class="usa-menu-btn">Menu</button> </div> </div> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close">Close</button> <ul class="usa-nav__primary usa-accordion"> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-1"><span>Topics</span></button> <div id="primary_menu-1" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/topics" class="usa-nav__link">All Topics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/advanced-communications" class="usa-nav__link">Advanced communications</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/bioscience" class="usa-nav__link">Bioscience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/buildings-construction" class="usa-nav__link">Buildings and construction</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/chemistry" class="usa-nav__link">Chemistry</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/climate" class="usa-nav__link">Climate</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/cybersecurity" class="usa-nav__link">Cybersecurity</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/electronics" class="usa-nav__link">Electronics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/energy" class="usa-nav__link">Energy</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/environment" class="usa-nav__link">Environment</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/fire" class="usa-nav__link">Fire</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/forensic-science" class="usa-nav__link">Forensic science</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/health" class="usa-nav__link">Health</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/information-technology" class="usa-nav__link">Information technology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/infrastructure" class="usa-nav__link">Infrastructure</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/manufacturing" class="usa-nav__link">Manufacturing</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/materials" class="usa-nav__link">Materials</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/metrology" class="usa-nav__link">Metrology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/nanotechnology" class="usa-nav__link">Nanotechnology</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/neutron-research" class="usa-nav__link">Neutron research</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/performance-excellence" class="usa-nav__link">Performance excellence</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/physics" class="usa-nav__link">Physics</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/public-safety" class="usa-nav__link">Public safety</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/resilience" class="usa-nav__link">Resilience</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/standards" class="usa-nav__link">Standards</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/transportation" class="usa-nav__link">Transportation</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <a class="usa-nav__link" href="/web/20240615224838/https://www.nist.gov/publications">Publications</a> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button> <div id="primary_menu-3" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/laboratories" class="usa-nav__link">Laboratories</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/ctl" class="usa-nav__link">Communications Technology Laboratory</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/el" class="usa-nav__link">Engineering Laboratory</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/itl" class="usa-nav__link">Information Technology Laboratory</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/mml" class="usa-nav__link">Material Measurement Laboratory</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/pml" class="usa-nav__link">Physical Measurement Laboratory</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/user-facilities" class="usa-nav__link">User Facilities</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/cnst" class="usa-nav__link">CNST NanoFab</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/laboratories/projects-programs" class="usa-nav__link">Research Projects</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/major-programs" class="usa-nav__link">Major Programs</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/chips" class="usa-nav__link">CHIPS for America Initiative</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/oam" class="usa-nav__link">Office of Advanced Manufacturing</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/spo" class="usa-nav__link">Special Programs Office</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/tpo" class="usa-nav__link">Technology Partnerships Office</a> </li> </ul> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button> <div id="primary_menu-4" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/services-resources/standards-and-measurements" class="usa-nav__link">Standards and Measurements</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/calibrations" class="usa-nav__link">Calibration Services</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/nist-quality-system" class="usa-nav__link">Quality System</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/standardsgov" class="usa-nav__link">Standards.gov</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/pml/owm" class="usa-nav__link">Office of Weights and Measures</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/services-resources/software" class="usa-nav__link">Software</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/data" class="usa-nav__link">Data</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20240615224838/https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a> </li> <li> <a href="https://web.archive.org/web/20240615224838/https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/srd" class="usa-nav__link">Standard Reference Data (SRD)</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/shop" class="usa-nav__link">Storefront</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/tpo" class="usa-nav__link">License & Patents</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="https://web.archive.org/web/20240615224838/https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/nist-research-library" class="usa-nav__link">NIST Research Library</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button> <div id="primary_menu-5" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/news-events/news" class="usa-nav__link">News</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/news-events/events" class="usa-nav__link">Events</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/blogs" class="usa-nav__link">Blogs</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/feature-stories" class="usa-nav__link">Feature Stories</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/awards" class="usa-nav__link">Awards</a> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/video-gallery" class="usa-nav__link">Video Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/image-gallery" class="usa-nav__link">Image Gallery</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/pao/media-contacts" class="usa-nav__link">Media Contacts</a> </li> </ul> </div> </div> </div> </li> <li class="usa-nav__primary-item"> <button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button> <div id="primary_menu-6" class="usa-nav__submenu usa-megamenu"> <div class="grid-row"> <div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/about-nist" class="usa-nav__link">About Us</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/director/leadership" class="usa-nav__link">Leadership</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/about-nist/budget-planning" class="usa-nav__link">Budget & Planning</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/about-nist/contact-us" class="usa-nav__link">Contact Us</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/about-nist/visit" class="usa-nav__link">Visit</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/careers" class="usa-nav__link">Careers</a> <ul class="usa-nav__submenu-list"> <li> <a href="/web/20240615224838/https://www.nist.gov/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a> </li> </ul> </li> </ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list"> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/about-nist/work-nist" class="usa-nav__link">Work with NIST</a> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/history" class="usa-nav__link">History</a> <ul class="usa-nav__submenu-list"> <li> <a href="https://web.archive.org/web/20240615224838/http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/nist-museum" class="usa-nav__link">NIST Museum</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a> </li> </ul> </li> <li class="usa-nav__submenu-item"> <a href="/web/20240615224838/https://www.nist.gov/education" class="usa-nav__link">Educational Resources</a> </li> </ul> </div> </div> </div> </li> </ul> </div> </nav> </header>  </div> <div class="grid-container"> <div data-drupal-messages-fallback class="hidden"></div> </div> <div id="block-nist-www-content" class="nist-block"> <section class="nist-page__content usa-section clearfix"> <a id="main-content" tabindex="-1"></a> <div class="nist-page__region nist-page__region--content-top-full"> <div class="nist-block"> <div class="nist-section-header nist-section-header--772121 nist-section-header--menu nist-section-header--interior"> <div class="nist-section-header__main grid-container"> <div class="nist-section-header__title"> <h2><a href="/web/20240615224838/https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a></h2> </div> </div> </div> </div> </div> <div class="grid-container margin-top-4"> <div class="grid-row grid-gap-6"> <aside class="nist-page__region nist-page__region--sidebar-first tablet-lg:grid-col-4 desktop-lg:grid-col-3"> <div>  <div class="views-element-container nist-block nist-block--section-nav" data-elastic-exclude=""> <div><div class="js-view-dom-id-75bb68770e5c2a17659cd7a61f6f2067363abdc0c2adbb9b9d414a4d6941bfe9"> <div><div class="views-field views-field-nid"><span class="field-content"> <nav> <ul class="usa-sidenav usa-accordion "> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works" data-drupal-link-system-path="">How Baldrige Works</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige" data-drupal-link-system-path="">About Baldrige</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts" data-drupal-link-system-path="">Baldrige Impacts</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1-2" class="usa-sidenav__sublist"> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/malcolm-baldrige-biography" data-drupal-link-system-path="">Malcolm Baldrige Biography</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/how-baldrige-program-began" data-drupal-link-system-path="">How the Baldrige Program Began</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs" data-drupal-link-system-path="">Baldrige FAQs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director/organization-chart" data-drupal-link-system-path="">Organization Chart</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community" data-drupal-link-system-path="">Baldrige Community</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/examiner-resources" data-drupal-link-system-path="">Examiner Resources</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel" data-drupal-link-system-path="">Judges Panel</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State & Local Baldrige-Based Programs</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit" data-drupal-link-system-path="">Job Quality Toolkit</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/recruitment-hiring" data-drupal-link-system-path="">Recruitment & Hiring</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/benefits" data-drupal-link-system-path="">Benefits</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/diversity-equity-inclusion" data-drupal-link-system-path="">Diversity, Equity, Inclusion, & Accessibility</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/empowerment-representation" data-drupal-link-system-path="">Empowerment & Representation</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-security-working-conditions" data-drupal-link-system-path="">Job Security & Working Conditions</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/organizational-culture" data-drupal-link-system-path="">Organizational Culture</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/pay" data-drupal-link-system-path="">Pay</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/skills-career-advancement" data-drupal-link-system-path="">Skills & Career Advancement</a> </li> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-quality-baldrige-style" data-drupal-link-system-path="">Job Quality Baldrige Style</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business" data-drupal-link-system-path="">Foundations for a Successful Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist"> <li> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services" data-drupal-link-system-path="">Products & Services</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-connect" data-drupal-link-system-path="">Baldrige Connect</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/products-services/shop-baldrige-gear" data-drupal-link-system-path="">Shop Baldrige Gear</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications" class="usa-current" data-drupal-link-system-path="">Publications</a> <button class="usa-accordion__button" aria-expanded="true" aria-controls="menu-baldrige-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-case-study" class="usa-current" data-drupal-link-system-path="">Baldrige Case Study</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/blogs/blogrige/senior-leadership-succession-planning-who-cares" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/conferences" data-drupal-link-system-path="">Conferences</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-5"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-5" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a> </li> <li class="usa-sidenav__item"> <a href="https://web.archive.org/web/20240615224838/https://www.baldrigeconference.org/" data-drupal-link-system-path="">Baldrige Fall Conference</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/conferences/baldrige-exhibit-schedule" data-drupal-link-system-path="">Baldrige Exhibit Schedule</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/award-recipients" data-drupal-link-system-path="">Award Recipients</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-6"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-6" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/news-events/news/2022/03/three-organizations-win-2021-baldrige-awards-performance-excellence" data-drupal-link-system-path="">Current Baldrige Recipients</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/award-recipients/name-trademark-guidelines" data-drupal-link-system-path="">Name & Trademark Guidelines</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/award-criteria" title="Baldrige Award" data-drupal-link-system-path="">Award Criteria</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/how-apply/application-format" title="Application Format" data-drupal-link-system-path="">Application Format</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a> </li> </ul> </li> </ul> </nav> </span></div></div> </div> </div> </div>   <div class="views-element-container nist-block nist-social__wrapper--block" data-elastic-exclude=""> <h2 class="nist-block__title">Connect with us</h2> <div><div class="js-view-dom-id-8a063360e3f550c81e65964c14994152f21b8774b98ce23f5ee26ad011eab04c"> <div><div class="views-field views-field-nid"><span class="field-content"> <div data-quickedit-field-id="node/772121/field_shared_social_links/en/Network_name"><a href="https://web.archive.org/web/20240615224838/https://www.x.com/BaldrigeProgram" class="nist-social nist-social--twitter" title="X (Twitter)"><span>X (Twitter)</span></a><a href="https://web.archive.org/web/20240615224838/https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery"><span>GovDelivery</span></a><a href="https://web.archive.org/web/20240615224838/https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube"><span>Youtube</span></a></div></span></div></div> </div> </div> </div>  </div> </aside> <div class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"> <div class="nist-block"> <h1 class="nist-page__title">Baldrige Case Study</h1> </div> <div class="nist-block">  <div data-elastic-exclude class="nist-block nist-social__wrapper"> <h2 class="nist-social__title">Share</h2> <div class="social-media-sharing"> <div class="nist-social__wrapper--share"> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20240615224838/https://www.facebook.com/share.php?u=https://www.nist.gov/baldrige/publications/baldrige-case-study" title="Facebook" class="nist-social nist-social--facebook-gray"> <span>Facebook</span> </a> </div> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20240615224838/https://www.linkedin.com/shareArticle?mini=true&url=https://www.nist.gov/baldrige/publications/baldrige-case-study&source=https://www.nist.gov/baldrige/publications/baldrige-case-study" title="Linkedin" class="nist-social nist-social--linkedin-gray"> <span>Linkedin</span> </a> </div> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20240615224838/https://twitter.com/intent/tweet?url=https://www.nist.gov/baldrige/publications/baldrige-case-study&status=https://www.nist.gov/baldrige/publications/baldrige-case-study" title="Twitter" class="nist-social nist-social--twitter-gray"> <span>Twitter</span> </a> </div> <div> <a href="https://web.archive.org/web/20240615224838/mailto:/?subject=NIST.gov&body=Check out this site https://www.nist.gov/baldrige/publications/baldrige-case-study" title="Email" class="nist-social nist-social--envelope-gray"> <span>Email</span> </a> </div> </div> </div> </div>  </div> <div class="nist-block"> <div class="text-with-summary"> <div class="margin-left-4 margin-bottom-2 align-right"> <figure class="nist-image"> <img src="/web/20240615224838im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/07/07/2022-Copansburg-Regional-Health-System-Case-Study-cover_0.png?itok=1DkWdDnt" width="233" height="300" alt="2022 Copansburg Regional Health System Case Study cover" loading="lazy" typeof="foaf:Image"/> <figcaption class="nist-image__caption"> <div data-caption-editable="true" class="nist-image__caption-content"> </div> </figcaption> </figure> </div> <h2>2022 Copansburg Regional Health System Case Study</h2> <p><a class="media-link-ga " data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="2db94ac5-331b-491e-b1cf-56aeb5ffd6ce" data-file-url="/system/files/documents/2022/07/11/2022-Copansburg-Regional-Health-System-Case-Study_1.pdf" href="/web/20240615224838/https://www.nist.gov/document/2022-copansburg-regional-health-system-case-study" target="_blank" title="2022 Copansburg Regional Health System Case Study">Copansburg Regional Health System Case Study</a> PDF<br> <a class="media-link-ga " data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="dd1a751b-381a-4609-a265-a9a83e54396e" data-file-url="/system/files/documents/2022/07/11/2022-Copansburg-Regional-Health-System%20Case-Study-Feedback-Report.pdf" href="/web/20240615224838/https://www.nist.gov/document/2022-copansburg-regional-health-system-case-study-feedback-report" title="2022 Copansburg Regional Health System Case Study Feedback Report">Feedback Report</a> PDF</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">Baldrige Excellence Framework</a></p> <p>Case study resources illustrate the Baldrige Award application and evaluation processes. These resources include</p> <ul> <li>a case study, which is a sample Baldrige Award application showing a fictitious organization's responses to the questions of the <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework庐</a></li> <li>a feedback report modeled on the report received by actual Baldrige Award applicants; this feedback report is based on the scorebook produced by a team of Baldrige examiners who evaluated the fictitious application against the Criteria</li> </ul> <p>Case studies show you the format and general content of a Baldrige Award application. However, because the primary purpose of the case study is to provide learning opportunities for <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/products-services/become-baldrige-examiner">Baldrige examiners</a> and others, the case study purposely does not address all Criteria questions or demonstrate role-model responses in all areas. See the case study feedback report to learn how the fictitious organization scored and to see its strengths and opportunities for improvement.</p> <p>Baldrige master examiner Eric Fletcher led a team of other master examiners鈥擯atricia Curtis (backup team leader), Marsha Chan, Patrice Griffith, Eric Malloy, Denise Haynes, Kay Kendall, and Geri Markley鈥攖o research and write the Copansburg Regional Health System (CRHS) case study. With a vision to be among America鈥檚 best health systems, CRHS was created with service lines for cardiology, oncology, orthopedics, women鈥檚 and children鈥檚, behavioral health/substance abuse, and neurology, with programming varying depending on hospital size, complexity, and local population needs. The writing team created processes for succession planning and development, best-practice sharing, representation of diversity, complaint management, feedback loops, dashboards, intelligent risks, and innovation. Reviewers Sarah Ball, Brenda Grant, Paul Grizzell, Glenn Hamamura, and Marlene Yanovsky provided guidance to the team.</p> <p>A team of Baldrige master examiners (Patrice Griffith [team leader], Michael Drake, Kathleen Carrothers, Tom Field, Melanie Hatch, Jim McCorvey, Tamera Parsons, and Fonda Vera) evaluated the fictitious organization against the Criteria and created a Virtual Evaluation scorebook to be used in examiner training.</p> <p>The Copansburg Regional Health System is based on the <em><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/web/20240615224838/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">2021-2022 Baldrige Excellence Framework庐 (Health Care)</a></em>.</p> <h3><strong>Resources</strong></h3> <p><a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/baldrige-materials-archive#casestudy">Baldrige Materials Archive</a> (Previous Case Study Packets)<br> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/baldrige/baldrige-award/how-apply">Applying for the Award</a></p> </div> </div> <div class="nist-block">  <div data-elastic-exclude="" class="nist-tags"> <a href="/web/20240615224838/https://www.nist.gov/topic-terms/performance-excellence" hreflang="en">Performance excellence</a>, <a href="/web/20240615224838/https://www.nist.gov/topic-terms/baldrige-award" hreflang="en">Baldrige award</a>, <a href="/web/20240615224838/https://www.nist.gov/topic-terms/baldrige-examiners" hreflang="en">Baldrige examiners</a> and <a href="/web/20240615224838/https://www.nist.gov/topic-terms/baldrige-framework-and-criteria" hreflang="en">Baldrige Framework and Criteria</a></div>  </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block nist-block--contact"> <h2 class="nist-block__title">Contacts</h2> <div class="nist-contact"> <ul class="nist-contact__items"> <li class="nist-contact__item"> <div class="nist-contact__name"> Baldrige Customer Service </div> <div> <a href="https://web.archive.org/web/20240615224838/mailto:baldrige@nist.gov ">baldrige@nist.gov </a> </div> <div> (301) 975-2036 </div> <div> NIST/BPEP <br> 100 Bureau Drive, M/S 1020 <br> Gaithersburg, MD 20899-1020 </div> </li> </ul> </div> </div> <div class="nist-block"> <div class="text-italic font-sans-2xs"> Created July 16, 2019, Updated July 11, 2022 </div> </div> </div> </div> </section> </div> <div data-elastic-exclude>  <footer class="nist-footer padding-bottom-4"> <div class="grid-container nist-footer__info"> <div class="grid-row"> <div class="tablet:grid-col-6"> <div class="nist-footer__logo"> <a href="/web/20240615224838/https://www.nist.gov/" title="National Institute of Standards and Technology" rel="home"> <img class="nist-footer__logo-img" src="/web/20240615224838im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px"/> </a> </div> <div class="nist-footer__contact"> <h3 class="nist-footer__contact-heading">HEADQUARTERS</h3> <address> 100 Bureau Drive<br> Gaithersburg, MD 20899<br> <a href="https://web.archive.org/web/20240615224838/tel:301-975-2000">301-975-2000</a> </address> <p> <a href="https://web.archive.org/web/20240615224838/mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/visit">Our Other Offices</a> </p> </div> </div> <div class="tablet:grid-col-6"> <div class="nist-footer__social-links"> <a class="nist-social nist-social--twitter-white" href="https://web.archive.org/web/20240615224838/https://twitter.com/NIST"> <span>Twitter</span> </a> <a class="nist-social nist-social--facebook-white" href="https://web.archive.org/web/20240615224838/https://www.facebook.com/NIST"> <span>Facebook</span> </a> <a class="nist-social nist-social--linkedin-white" href="https://web.archive.org/web/20240615224838/https://www.linkedin.com/company/nist"> <span>LinkedIn</span> </a> <a class="nist-social nist-social--instagram-white" href="https://web.archive.org/web/20240615224838/https://www.instagram.com/nist/"> <span>Instagram</span> </a> <a class="nist-social nist-social--youtube-white" href="https://web.archive.org/web/20240615224838/https://www.youtube.com/NIST"> <span>YouTube</span> </a> <a class="nist-social nist-social--giphy-white" href="https://web.archive.org/web/20240615224838/https://giphy.com/nist"> <span>Giphy</span> </a> <a class="nist-social nist-social--rss-white" href="https://web.archive.org/web/20240615224838/https://www.nist.gov/news-events/nist-rss-feeds"> <span>RSS Feed</span> </a> <a class="nist-social nist-social--envelope-white" href="https://web.archive.org/web/20240615224838/https://public.govdelivery.com/accounts/USNIST/subscriber/new"> <span>Mailing List</span> </a> </div> <div class="nist-footer__feedback"> How are we doing? <a class="usa-button" rel="nofollow" href="/web/20240615224838/https://www.nist.gov/form/nist-gov-feedback?destination=/baldrige/publications/baldrige-case-study" title="Provide feedback">Feedback</a> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-footer__nav" role="navigation"> <ul> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/privacy-policy">Site Privacy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/oism/accessibility">Accessibility</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/privacy">Privacy Program</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/oism/copyrights">Copyrights</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/office-director/freedom-information-act">FOIA</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/environmental-policy-statement">Environmental Policy</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://www.commerce.gov/">Commerce.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/http://www.science.gov/">Science.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/http://www.usa.gov/">USA.gov</a> </li> <li class="nist-footer__menu-item"> <a href="https://web.archive.org/web/20240615224838/https://vote.gov/">Vote.gov</a> </li> </ul> </div> </div> </footer>  </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/1572676","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":".ck-editor, .nist-social, .nist-video-thumbnail__lightbox-trigger, a.nist-icon--mail-blue","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"after","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"user":{"uid":0,"permissionsHash":"4ec03f2693ce8040697a4252ec9ad53b4c0b3d236194a1633c40c26791ed3ef2"}}</script> <script src="/web/20240615224838js_/https://www.nist.gov/sites/default/files/js/js_BmAQD6pqJWup9TEPRCCILkmFuXd8Pu-AzFMwIhMztcc.js?scope=footer&delta=0&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"></script> <script src="https://web.archive.org/web/20240615224838js_/https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script> <script src="/web/20240615224838js_/https://www.nist.gov/sites/default/files/js/js_vLV68psAh8wYClc9tsxWOOiYZQBVGJW-tFt3ElM5qyY.js?scope=footer&delta=2&language=en&theme=nist_www&include=eJx1TwmOwyAM_BANT0IGvMRbgxEmTfv7JemRqNJKCHkOjccewtV1Ga9af8zuV43_R6IgxSSRxOigAD86BbXfhCmk3f3Q4KKshQWi623EUEk2wVNW6ki5Nrmh_Sa2CjvXZ8w4Ngt7aC5LtJEU_AhmKlejD-2YR0PF3W8Tiwc-z5dXlJ0RIrY3dOu6nt0nvFnw3rcFNralAk8vaCo0SA3qrG_lYKal1MUz6YzRqAQCdhkjwVaPwrNEptBkO9TcCFe1-z-NuxbGo8fH9Qdu8aTP"></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFkVVVABoWlcAUQQ=","queueTime":4,"applicationTime":38,"atts":"TBtXQQMaH0k=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>

CINXE.COM

Baldrige Case Study | NIST