Employee Self Help

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chartHelpers.i18n.dayNamesShort = ['Sun', 'Mon', 'Tue', 'Wed', 'Thu', 'Fri', 'Sat']; chartHelpers.i18n.monthNames = ['January', 'February', 'March', 'April', 'May', 'June', 'July', 'August', 'September', 'October', 'November', 'December']; chartHelpers.i18n.monthNamesShort = ['Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec']; chartHelpers.i18n.dayView = 'Day view'; chartHelpers.i18n.weekView = 'Week view'; chartHelpers.i18n.monthView = 'Month view'; chartHelpers.i18n.yearView = 'Year view'; chartHelpers.i18n.prev = 'Previous {0}'; chartHelpers.i18n.next = 'Next {0}'; chartHelpers.i18n.nextYear = 'Next year'; chartHelpers.i18n.prevYear = 'Previous year'; chartHelpers.i18n.none = '-- None --'; chartHelpers.i18n.groupBy = 'Group by'; chartHelpers.i18n.groupByTitle = 'Select a different group by field'; chartHelpers.i18n.stackBy = 'Stacked by'; chartHelpers.i18n.stackByTitle = 'Select a different stacked by field'; chartHelpers.i18n.saveAsJpg = 'Save as JPEG'; chartHelpers.i18n.saveAsPng = 'Save as PNG'; chartHelpers.i18n.downloadComplete = 'Export Complete.'; chartHelpers.device = {}; chartHelpers.device.type = "doctype"; chartHelpers.systemParams = { firstDay: 1.0, defaultDate: '2024-11-23', maxEventsDisplayedPerCell: 3, maxMoreEventsPerDay: 30, defaultEventDuration: '01:00:00', maxDaysBack: '30', enablePreviewOnHover: false, enableNewVisualization: 'false', isCalendarV2Enabled : true, fixedHeaders : true, slotEventOverlap: false };</script><script>window.NOW = window.NOW || {}; NOW.amb_themed_login = true;</script><script type="text/javascript" src="/scripts/js_includes_amb.jsx?v=08-12-2024_1557&lp=Fri_Oct_04_17_21_44_PDT_2024&c=33_675"></script> <script type="text/javascript" src="/scripts/js_includes_amb_recordwatcher.jsx?v=08-12-2024_1557&lp=Fri_Oct_04_17_21_44_PDT_2024&c=33_675"></script><script language="javascript" eval="true">if (typeof(amb) != undefined){ top.SNC = top.SNC || {}; if (top.SNC.channelListeners) for (var listener in top.SNC.channelListeners) { var lstnr = top.SNC.channelListeners[listener]; if (lstnr != null) lstnr.unsubscribe(); } top.SNC.channelListeners = top.SNC.channelListeners || {}; }</script><script type="text/javascript" src="/scripts/text_search.jsx?v=08-12-2024_1557"></script><script type="text/javascript" src="/scripts/cms_utils.jsx?v=08-12-2024_1557"></script><script type="text/javascript" src="/scripts/ChatIncludesUI11.jsx?v=08-12-2024_1557"></script><script type="text/javascript">function g_addChatActions(contextMenu, liveWindow) { var name = 'Create Incident from Chat'; var onclick = function(contextMenu, liveWindow) { try { g_chat = liveWindow; eval(trim('/**\n * Optional script to be executed when the user clicks this context menu item.\n *\n * The following variables are available to the script:\n * \'g_chat\' - the LiveWindowChat object for the current chat window\n */\n\n// Ask the server to create an incident from this chat and return the new sys_id and display value\ng_chat.fire(LiveEvents.WINDOW_CREATE_DOCUMENT,\n\'incident\',\n{\n caller_id : g_chat.getChatQueueUser(),\n short_description: g_chat.getProperty(\'short_description\'),\n contact_type: \'Chat\',\n assignment_group : \'2abf22d27b369400e2dc8180984d4d91\', // IT Service Desk SysID\n assigned_to : g_chat.getChatQueueAgent()\n \n}\n);')); g_chat = null; } catch(e) { // TODO: remove the alert, use something more useful here to indicate an error alert("Error running context menu action: " + e); } }.bind(null, contextMenu, liveWindow); var showCondition = function(contextMenu, liveWindow) { try { g_chat = liveWindow; var answer = true; eval(trim('/**\n * Optional script that allows for dynamically showing this context menu item prior to opening of the menu.\n *\n * The following variables are available to the script:\n * \'g_chat\' -- Specifies the LiveChatWindow.\n * \'answer\' -- Set this value to true to show this action; otherwise, it will not be visible.\n *\n * Example:\n * // If the \'someGlobalVariable\' is true, show this action\n * answer = (someGlobalVariable == true);\n */\nvar hasIncidentUser = function() {\n var users = g_chat.getActiveUsers();\n var i = users.length;\n while (i--) {\n if (users[i].getTable() == \'incident\')\n return true;\n }\n return false;\n}\n\nanswer = g_chat.getChatType() == \'queue_agent\' && !hasIncidentUser();')); g_chat = null; } catch(e) { // TODO: remove the alert, use something more useful here to indicate an error alert("Error running context menu show condition: " + e); return false; } return answer; }.bind(null, contextMenu, liveWindow); contextMenu.addRow({text: name, onclick: onclick, showCondition: showCondition}); }</script><script type="text/javascript">Object.defineProperty(window, 'tabbable', { set: function() {}, get: function() { return function() { return []} } });</script><script type="text/javascript">var LiveTemplates = {}; Object.extend(LiveTemplates, { LIVE_MY_STUFF_FOOTER_SEARCH: ''+ '<div class="live_stuff_room_search" style="display:none">'+ '<div class="live_stuff_search_box">'+ '<table>'+ '<tr>'+ '<td style="width:100%;">'+ '<input type="text" data-default="Find room ..." value="Find room ..."></input>'+ '</td>'+ '<td class="active" style="padding-top:1px;padding-left:2px;">'+ '<span class="i16 i16_search"></span>'+ '</td>'+ '</tr>'+ '</table>'+ '</div>'+ '</div>', LIVE_CHAT_DESKTOP_DISCONNECTED_TITLE: 'Connectivity Error', LIVE_CHAT_DESKTOP_DISCONNECTED_BODY: ''+ '<div style="padding:5px;">'+ 'A problem with connectivity to the server has been detected. When connectivity is restored the desktop will become immediately available.'+ '</div>', LIVE_ROOM_INVITE_ROW: new Template( '<div class="live_stuff_toolbar_room_invite_row" data-jid="#{jid}">'+ '<table style="width:100%;"><tr><td style="vertical-align:top;width:100%;">'+ '<div class="live_stuff_toolbar_room_invite_row_roomname">#{HTML:roomName}</div>'+ '<div class="live_row_subtext">#{HTML:descr}</div>'+ '<div class="live_stuff_toolbar_room_invite_row_invited">'+ '<span style="text-decoration:underline;color:#666;">Invited By</span>:<span style="margin-left:5px;">#{HTML:invitedBy}</span>'+ '</div>'+ '</td><td style="vertical-align:middle;padding-left:3px;white-space:nowrap;">'+ '<button data-type="join">Join</button>'+ '<button data-type="decline">Decline</button>'+ '</td></tr></table>'+ '</div>'), LIVE_FLOATING_QUEUE_AGENT_TEMPLATE: new Template( '<div class="live_mainframe" style="overflow-y:auto;">'+ '#{header_node}'+ '<div class="live_no_users" style="display:none;padding:4px;">'+ 'There are currently no users in the queue.'+ '</div>'+ '#{body_node}'+ '</div>' ), LIVE_QUEUE_AGENT_HEADER: new Template( '<div style="#{HTML:div_style}">'+ '<table class="#{HTML:table_class}" style="#{HTML:table_style}">'+ '<tr>'+ '<td class="label" style="width:140px;">Queue Name:</td>'+ '<td><span class="live_queue_name" style="font-weight:bold;">#{HTML:name}</span><span class="live_queue_status" style="margin-left:6px;">(Open)</span></td>'+ '</tr>'+ '<tr>'+ '<td class="label" style="width:140px;">Users Waiting:</td>'+ '<td class="live_queue_count" style="color:tomato;font-weight:bold;">3</td>'+ '</tr>'+ '<tr>'+ '<td class="label" style="width:140px;">Average Wait Time:</td>'+ '<td class="live_queue_ave_wait_time"></td>'+ '</tr>'+ '<tr>'+ '<td colspan="2">'+ '<div style="margin:0 center;padding-top:6px;text-align:center;">'+ '#{button}'+ '</div>'+ '</td>'+ '</tr>'+ '</table>'+ '</div>' ), LIVE_QUEUE_ENTRY_ROW: new Template( '<tr data-jid="#{jid}" class="#{HTML:class_name}">'+ '<td class="live_agent_user_pos"><span>#{pos}</span></td>'+ '<td class="live_agent_user_info">'+ '<div class="live_agent_user_info1">'+ '<span class="live_agent_user_info_name">#{HTML:nick}</span>'+ '<span style="margin:0 4px 0 4px">•</span>'+ '<span class="live_agent_user_time_live" data-time="#{millis}"></span>'+ '</div>'+ '<div class="live_row_subtext">#{HTML:desc}</div>'+ '</td>'+ '<td class="live_agent_user_help">'+ '#{button}'+ '</td>'+ '</tr>'), LIVE_QUEUE_AGENT_FLOATING_ROW_BUTTON: '<button>Answer</button>', LIVE_QUEUE_AGENT_BODY: new Template('<table class="live_agent_user_list #{HTML:className}" cellspacing="0"></table>'), LIVE_FLOATING_QUEUE_AGENT_ANSWER_NEXT_BUTTON: '<button class="disabled live_agent_help_next">Answer Next User</button>', LIVE_QUEUE_POSITION: new Template( 'You are currently in position <span style="font-weight:bold;">#{position}</span> in the queue. '+ '. <span style="font-weight:bold;">#{waitTime}</span>.'), LIVE_CHAT_WINDOW_NODE: ''+ '<div class="live_mainframe">'+ '<table class="live_chat_table">'+ '<tbody><tr>'+ '<td class="live_chat_roster" style="display:none;white-space:nowrap;">'+ '<div class="live_chat_roster_frame"></div>'+ '</td>'+ '<td class="live_chat_roster_border" style="display:none;"><div class="live_chat_roster_border_inner"></div></td>'+ '<td class="live_chat_message_pane" style="width:100%;">'+ '<div class="live_chat_mainframe">'+ '<div class="live_chat_mainframe_padding">'+ '<div class="live_chat_messages" role="log" aria-atomic="false" aria-live="polite" aria-label="Chat Log"></div>'+ '</div>'+ '</div>'+ '<fieldset class="live_chat_input_wrapper">'+ '<span style="font:0;display:none;">.</span>'+ '<textarea class="live_chat_input" aria-label="Message"></textarea>'+ '</fieldset>'+ '</td>'+ '</tr></tbody>'+ '</table>'+ '</div>', LIVE_CHAT_ROSTER_HEADER: new Template( '<a class="live_chat_roster_section_header" href="#" style="margin-top:#{marginTop};"><span class="child">'+ '<span class="iSmall iSmall_arrow_down_gray" style="vertical-align:middle;margin:0 4px 2px 0;"></span>'+ '#{HTML:name}'+ '</span></a>'), LIVE_CHAT_ROSTER_USER_TEMPLATE: new Template( '<div class="live_chat_roster_user#{indentClass}" data-jid="#{jid}">'+ '<span class="live_chat_roster_username#{extraClass} inner">#{HTML:name}</span>'+ '</div>'), LIVE_CHAT_MESSAGE: new Template( '<div class="live_chat_message#{historyClass}" data-userTime="#{userTime}">'+ '<div class="live_chat_time_separator"></div>'+ '<div class="live_chat_message_body">'+ '<span class="live_chat_msg_timestamp" aria-hidden="true">#{timeStamp}</span>'+ '<span class="live_chat_msg_text"><span class="live_chat_msg_user#{me}">#{HTML:nick}:</span><span>'+ '#{msg}'+ '</span></span>'+ '</div>'+ '<div class="clear"></div>'+ '</div>'), LIVE_CHAT_DATE_SEPARATOR: new Template( '<div class="live_chat_date_separator">#{dateString}</div>'), LIVE_CHAT_HEADLINE: new Template('<div class="live_chat_headline">#{msg}</div>'), LIVE_CHAT_WINDOW_TOOLBAR_TEMPLATE: ''+ '<table class="live_toolbar live_chat_toolbar active">'+ '<tbody>'+ '<tr>'+ '<td>'+ '<div class="cm_container gear">'+ '<span tabindex="0" class="trigger icon padding4" role="button" title="Options">'+ '<span class="i16 i16_gear"></span>'+ '</span>'+ '</div>'+ '</td>'+ '<td class="live_chat_toolbar_sep"><div class="live_chat_toolbar_sep_div"></div></td>'+ '<td class="live_chat_toolbar_text"></td>'+ '</tr>'+ '</tbody>'+ '</table>', LIVE_ROSTER_TITLE: ''+ '<div class="live_stuff_friends_title">'+ '<table><tr>'+ '<td>'+ '<div class="live_my_profile_image_container" data-profile-id="3a681c9f74cf24c4a5ddda5413d2e231" title="Click to change ...">'+ '<span class="live_profile_image small"><img src="images/profile/buddy_default.pngx" style="max-height:32px;max-width:32px"></img></span>'+ '</div>'+ '</td>'+ '<td class="expando_column">'+ '<div class="live_stuff_roster_my_name">Guest</div>'+ '<table class="live_stuff_roster_my_status"><tr>'+ '<td><div class="live_stuff_roster_my_status_text"></div></td>'+ '<td class="live_stuff_roster_my_status_clear"><a href="#" style="display:none;"><span class="i16 i16_close3"></span></a></td>'+ '</tr></table>'+ '</td>'+ '<td class="live_stuff_right_icon">'+ '<div class="cm_container">'+ '<span class="trigger padding4">'+ '<span data-presence="icon" class="i16 i16_user_offline" style="display:inline-block;margin-right:2px;"></span>'+ '<span class="iSmall iSmall_arrow_down_gray" style="vertical-align:bottom;margin-bottom:4px;margin-right:2px;"></span>'+ '</span>'+ '</div>'+ '</td>'+ '</tr></table>'+ '</div>', LIVE_ROSTER_CONTAINER: ''+ '<div class="live_stuff_container">'+ '<div class="live_stuff_friends_container" style="margin-bottom:10px;">'+ '<div class="live_accordian_header live_accordian_header_image linkclick"><table><tr>'+ '<td><span style="width:8px;display:block;"></span>'+ '</td>'+ '<td class="expando_column text">'+ 'Users'+ '</td><td style="white-space:nowrap">'+ '<a href="#" class="live_stuff_expander" aria-label="Collapse" data-collapse="Collapse" data-expand="Expand"><span class="i16 i16_toggle_up"></span></a>'+ '</td>'+ '</tr></table></div>'+ '<div class="live_stuff_group_friends"></div>'+ '<div class="live_stuff_group_no_friends live_stuff_link_section">'+ '<strong style="color: darkblue">Hello, welcome to the Chat Desktop!</strong>'+ '<hr></hr>'+ '<p>Click<span class="i16 i16_add_user i16_inline active"></span>(below) to add contacts.</p>'+ '<p>To get started, you can use these links:</p>'+ '<div style="margin-left:10px">•<a class="live_add_friend" href="#">Add User</a></div>'+ '<div style="margin-left:10px">•<a class="live_show_online_users" href="#">Show Online Users</a></div>'+ '<p>Once you have added your first contact, this text will disappear.</p>'+ '</div>'+ '</div>'+ '<div class="live_stuff_room_container">'+ '<div class="live_accordian_header live_accordian_header_image linkclick"><table><tr>'+ '<td><span style="width:8px;display:block;"></span>'+ '</td>'+ '<td class="expando_column text">'+ 'Rooms'+ '</td><td style="white-space:nowrap;">'+ '<a href="#" class="live_stuff_expander" aria-label="Collapse" data-collapse="Collapse" data-expand="Expand"><span class="i16 i16_toggle_up"></span></a>'+ '</td>'+ '</tr></table></div>'+ '<div class="live_stuff_group_rooms"></div>'+ '<div class="live_stuff_group_no_rooms live_stuff_link_section">'+ '<p>Click<span class="i16 i16_add_room i16_inline active"></span>(below) to add rooms.</p>'+ '<p>To get started, you can use these links:</p>'+ '<div style="margin-left:10px">•<a class="live_create_room" href="#">Create Room</a></div>'+ '<div style="margin-left:10px">•<a class="live_show_rooms" href="#">Public Rooms</a></div>'+ '<p>Once you have added your first chat room as a favorite, this text will disappear.</p>'+ '</div>'+ '</div>'+ '<div class="live_stuff_container_offline">'+ '<a href="#" onclick="CustomEvent.fire(LiveEvents.SET_PRESENCE_ONLINE); return false;">Click here to go online</a>'+ '</div>'+ '</div>', LIVE_STUFF_ROW_USER_TEMPLATE: new Template( '<div class="live_stuff_row row_highlight" data-jid="#{jid}" data-name="#{HTML:name}" tabindex="0" role="listitem" aria-label="#{HTML:name}"><div>'+ '<table><tr>'+ '<td><span class="live_profile_image" data-presence="profile">#{photo}</span></td>'+ '<td class="expando_column" style="padding-left:4px;">'+ '<div class="live_stuff_text_main">#{HTML:name}</div>'+ '<div class="live_stuff_text_sub" data-presence="status">#{HTML:descr}</div>'+ '</td>'+ '<td class="live_stuff_right_icon"><span data-presence="icon" class="#{icon}"></span></td>'+ '</tr></table>'+ '</div></div>'), LIVE_STUFF_ROW_ROOM_TEMPLATE: new Template( '<div class="live_stuff_row row_highlight" data-jid="#{jid}" data-name="#{HTML:name}" tabindex="0" role="listitem" aria-label="#{HTML:name}"><div>'+ '<table><tr>'+ '<td><span class="live_profile_image" data-presence="profile">#{photo}</span></td>'+ '<td class="expando_column" style="padding-left:4px;">'+ '<div class="live_stuff_text_main">#{HTML:name}</div>'+ '<div class="live_stuff_text_sub">#{HTML:descr}</div>'+ '</td>'+ '<td class="live_stuff_right_icon">#{features}</td>'+ '</tr></table>'+ '</div></div>'), LIVE_STUFF_USER_SECTION: new Template( '<div class="live_mini_group_container row_highlight"><div>'+ '<span class="iSmall iSmall_arrow_#{iconSuffix}_blue" style="vertical-align: middle; margin: 0pt 4px 2px 0pt;"></span>'+ '#{sectionTitle} (#{count})'+ '</div></div>'+ '<div class="#{sectionClass}" style="display:#{display};" aria-live="polite" aria-relevant="additions removals" role="list">#{userList}</div>'), LIVE_STUFF_ROOM_SECTION: new Template( '<div class="live_mini_group_container row_highlight"><div>'+ '<span class="iSmall iSmall_arrow_#{iconSuffix}_blue" style="vertical-align: middle; margin: 0pt 4px 2px 0pt;"></span>'+ '#{sectionTitle} (#{count})'+ '</div></div>'+ '<div class="#{sectionClass}" style="display:#{display};" aria-live="polite" aria-relevant="additions removals" role="list">#{roomList}</div>'), LIVE_ROSTER_ROOM_TEMPLATE: new Template( '<tr data-jid="#{jid}" data-name="#{name}">'+ '<td class="live_room_icon" id="room_#{jid}"><img src="images/room_#{type}.gifx"></img></td>'+ '<td class="live_roster_col2">'+ '<div title="#{name}">#{htmlname}</div>'+ '</td>'+ '</tr>'), LIVE_ROSTER_FOOTER_TOOLBAR: ''+ '<table class="live_toolbar live_roster_toolbar">'+ '<tbody>'+ '<tr>'+ '<td>'+ '<div class="cm_container live_roster_gear item">'+ '<span tabindex="0" class="trigger padding4 active icon" role="button" title="Options">'+ '<span class="i16 i16_gear"></span>'+ '</span>'+ '</div>'+ '<div class="item"><span class="i16 i16_separator" style="margin:4px 0;"></span></div>'+ '<div class="item">'+ '<span class="live_add_friend active icon" title="Add User" aria-label="Add User" style="float:left;padding:4px;" role="button" tabindex="0"><span class="i16 i16_add_user"></span></span>'+ '</div>'+ '<div class="item">'+ '<span class="live_create_room active icon" title="Create Room" aria-label="Create Room" style="float:left;padding:4px;" role="button" tabindex="0"><span class="i16 i16_add_room"></span></span>'+ '</div>'+ '<div class="cm_container live_toolbar_roster_invites item">'+ '<span class="trigger padding4" role="button" tabindex="0" title="Invitations" aria-label="Invitations">'+ '<span class="i16 i16_chat_envelope"></span>'+ '<span class="live_toolbar_invite_count" style="display:none;"></span>'+ '</span>'+ '</div>'+ '</td>'+ '</tr>'+ '</tbody>'+ '</table>', LIVE_ONLINE_USER_TEMPLATE: new Template( '<div class="live_list_column" data-jid="#{jid}" data-name="#{HTML:name}">'+ '<div class="live_roster_name">#{HTML:name}</div>'+ '</div>'), LIVE_USER_IS_TYPING: new Template( '#{HTML:name} is typing ...'), LIVE_USER_PAUSED_TYPING: new Template( '#{HTML:name} paused typing ...'), LIVE_USER_ENTERED_ROOM: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> entered the room.</span>'), LIVE_USER_LEFT_ROOM: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> left the room.</span>'), LIVE_USER_DECLINED_ROOM: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> declined the invitation.</span>'), LIVE_USER_THREAD_OFFLINE: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> appears to be offline. Messages will be delivered when the user signs in.</span>'), LIVE_USER_THREAD_ONLINE: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> is online.</span>'), LIVE_USER_THREAD_AWAY: new Template( '<span style="font-style:italic;"><span style="font-weight:bold;">#{HTML:userName}</span> is away#{extra}.</span>'), LIVE_USER_ALONE: new Template( '<span style="font-style:italic;">All the other users have left the room#{extra}.</span>'), LIVE_WINDOW_DISABLED: new Template( '<span style="font-style:italic;">#{message}</span>'), LIVE_EDGE_ROW_USER_TEMPLATE: new Template( '<div class="edge_item">'+ '<button class="ui11 buddy" data-jid="#{jid}" data-name="#{HTML:name}">'+ '<span class="outer"><span class="inner" style="padding:0;">'+ '<span class="edge_profile_image" data-jid="#{jid}" data-presence="profile" data-size="32" style="height:32px;width:32px;max-width:32px;max-height:32px;">#{photo_sm}</span>'+ '</span></span>'+ '<span style="position:absolute;bottom:-4px;left:-2px;" data-jid="#{jid}" data-presence="indicator" class="#{indicator}"></span>'+ '</button>'+ '<div class="edge_tooltip edge_buddy_tooltip" style="width:210px;">'+ '<div class="edge_tooltip_inner no_main_content">'+ '<div class="edge_flyout_header active">'+ '<div>'+ '<table class="buddy_tooltip_table"><tr><td style="vertical-align:middle;padding:6px;">'+ '<div class="buddy_tooltip_image">'+ '<div class="buddy_tooltip_image_inner">'+ '<span class="edge_profile_image" data-jid="#{jid}" data-presence="profile" data-size="48" style="max-width:48px;max-height:48px;">#{photo_med}</span>'+ '</div>'+ '</div>'+ '<div class="clear"></div>'+ '</td><td>'+ '<div class="buddy_tooltip_name">#{HTML:name}</div>'+ '<div class="buddy_tooltip_presence_description" data-presence="status" style="vertical-align:middle;">#{HTML:presence_descr}</div>'+ '<div>'+ '<span class="#{HTML:indicator}" style="vertical-align:middle;float:none;margin-top:1px;" data-presence="indicator"></span>'+ '<span class="buddy_tooltip_presence_name" style="vertical-align:middle;" data-presence="status_name">#{HTML:presence_name}</span>'+ '</div>'+ '</td></tr></table>'+ '</div>'+ '<div class="edge_flyout_header_sep"></div>'+ '</div>'+ '<div class="edge_flyout_footer">'+ '<div class="edge_flyout_footer_sep"></div>'+ '<div class="edge_flyout_footer_content" style="text-align:right;">'+ '<button class="ui11 black small remove_contact">'+ '<span class="outer"><span class="inner">'+ 'Remove user'+ '</span></span>'+ '</button>'+ '</div>'+ '</div>'+ '</div>'+ '</div>'+ '</div>'), LIVE_EDGE_USERROOMS_TITLE: new Template( '<span class="tab users active" rel="showUsers"><span class="text">Users</span></span>'+ '<span class="tab rooms" rel="showRooms"><span class="text">Rooms</span></span>'+ '<span class="tab invites" rel="showInvites"><span class="text">Invitations<span class="fb_overlay_outer" style="display:block;right:6px;bottom:4px;"><span class="fb_overlay_inner" style="left:0;bottom:0;"></span></span></span></span>' ), LIVE_EDGE_USERROOMS_USERS_FLYOUT_HEADER: ''+ '<div style="background:#373737;position:relative;">'+ '<div style="padding:2px 0">'+ '<table class="mini_form black" style="background:none; margin:0px;">'+ '<tr>'+ '<td style="padding:0;">'+ '<input type="text" name="search_users" value="Type to search ..." data-default="Type to search ..." style="width:260px;margin:4px;"></input>'+ '</td>'+ '</tr>'+ '</table>'+ '</div>'+ '<div style="padding:0 0 8px 3px;border-bottom:1px solid #424242;">'+ '<div style="float:left;">'+ '<button class="ui11 black small item1 left sort_by_status active" title="Sort by user presence status">'+ '<span class="outer"><span class="inner">'+ 'Status'+ '</span></span>'+ '</button>'+ '<button class="ui11 black small item2 right sort_by_name" title="Sort by name">'+ '<span class="outer"><span class="inner">'+ 'A-Z'+ '</span></span>'+ '</button>'+ '</div>'+ '<div style="float:right;margin-right:3px;">'+ '<button class="ui11 black small online_users" style="float:right;" title="Show Online Users">'+ '<span class="outer"><span class="inner">'+ 'Show Online Users'+ '</span></span>'+ '</button>'+ '<button class="ui11 black small switch_to_favorites" style="float:right;display:none;" title="Show favorite users">'+ '<span class="outer"><span class="inner">'+ 'Show Favorites'+ '</span></span>'+ '</button>'+ '</div>'+ '<div class="clear"></div>'+ '</div>'+ '<div class="edge_no_favorites iMain iMain_arrow_up" style="display:none;position:absolute;z-index:1;top:12px;right:80px;"></div>'+ '<div class="edge_flyout_header_info_section"></div>'+ '</div>'+ '<div class="edge_flyout_footer_sep" style="border-top:0px;"></div>', LIVE_EDGE_USERROOMS_USERS_SHOWING_FAVORITES: new Template('Showing <strong>#{count}</strong> of <strong>#{count}</strong> Favorites'), LIVE_EDGE_USERROOMS_USERS_SHOWING_SEARCH_ZERO: new Template('Showing <strong>0</strong>'+ ' results for: <strong>#{JS:name}</strong>'), LIVE_EDGE_USERROOMS_USERS_SHOWING_SEARCH: new Template('Showing <strong>#{displayCount}</strong>'+ ' of<strong> #{displayTotal}</strong> results for: <strong>#{JS:name}</strong>'), LIVE_EDGE_USERROOMS_USERS_SHOWING_ONLINE: new Template('Showing <strong>#{displayCount}</strong>'+ ' of<strong> #{displayTotal}</strong> Online Users'), LIVE_EDGE_USERROOMS_LOADING_HEADER: ''+ '<div><img src="images/animated/loading_sm_dark_black.gifx" height="12" width="12"></img></div>', LIVE_EDGE_USERROOMS_USERS_NO_FAVORITES: ''+ '<div style="position:relative;">'+ '<div style="padding:20px 90px 0 10px;color:#ccc;">'+ 'You currently have no favorites. Use the search bar above to find users you wish to add. Favorites will be easilly accessible on the right edge.'+ '</div>'+ '</div>', LIVE_EDGE_USERROOMS_ROOMS_SEARCHING_ROOM_RESULTS: new Template('Showing <strong>#{displayCount}</strong>'+ ' of<strong> #{displayTotal}</strong> #{roomPrefix} Rooms'), LIVE_EDGE_USERROOMS_ROOMS_SEARCHING_ROOM_RESULTS_MATCHING: new Template('Showing <strong>#{displayCount}</strong>'+ ' of<strong> #{displayTotal}</strong> #{roomPrefix} rooms matching:'+ ' <strong>#{JS:name}</strong>'), LIVE_EDGE_USERROOMS_ROOMS_FLYOUT_HEADER: ''+ '<div style="background:#373737;">'+ '<div style="padding:2px 0">'+ '<table class="mini_form black" style="background:none; margin:0;">'+ '<tr>'+ '<td style="padding:0;">'+ '<input type="text" name="search_rooms" value="Type to search ..." data-default="Type to search ..." style="width:260px;margin:4px;"></input>'+ '</td>'+ '</tr>'+ '</table>'+ '</div>'+ '<div style="padding:0 0 8px 3px;border-bottom:1px solid #424242;">'+ '<div style="float:left;">'+ '<button class="ui11 black small item1 left active" data-action="sort_latest" title="Sort by date created">'+ '<span class="outer"><span class="inner">'+ 'Latest'+ '</span></span>'+ '</button>'+ '<button class="ui11 black small item2 right" data-action="sort_name" title="Sort by name">'+ '<span class="outer"><span class="inner">'+ 'A-Z'+ '</span></span>'+ '</button>'+ '</div>'+ '<div style="float:right;margin-right:3px;">'+'<span style="position:relative;display:inline-block;" data-action="room_display_type_container">'+ '<button class="ui11 black small" data-action="room_display_type" title="Click to filter rooms">'+ '<span class="outer"><span class="inner">'+ '<span data-action="room_display_text" style="vertical-align:top;">Public</span>'+ '<span class="iSmall iSmall_arrow_down_sm" style="margin-left:3px;margin-bottom:3px;"></span>'+ '</span></span>'+ '</button>'+ '</span>'+ '</div>'+ '<div class="clear"></div>'+ '</div>'+ '<div class="edge_flyout_header_info_section"></div>'+ '</div>'+ '<div class="edge_flyout_footer_sep" style="border-top:0px;"></div>', LIVE_EDGE_BUDDY_FLYOUT_BODY: new Template( '<table class="edge_flyout_buddies_table" cellspacing="0"><tbody>#{html}</tbody></table>' ), LIVE_EDGE_BUDDY_FLYOUT_ROW: new Template( '<tr data-name="#{HTML:name}" data-jid="#{HTML:jid}" class="edge_flyout_clickable_row user#{HTML:extraClass}">'+ '<td>'+ '<div style="width:60px;">'+ '<div class="buddy_tooltip_image" style="float:left;margin:2px 4px;">'+ '<div class="buddy_tooltip_image_inner" style="float:left;">'+ '<span class="edge_profile_image" data-jid="#{jid}" data-presence="profile" data-size="48" style="width:48px;width:48px;height:48px;">#{photo}</span>'+ '</div>'+ '</div>'+ '</div>'+ '</td>'+ '<td class="edge_flyout_center_column">'+ '<div style="color:#fff;font-weight:bold;font-size:11px;">#{HTML:name}</div>'+ '<div class="buddy_tooltip_presence_description_section">'+ '<span class="buddy_tooltip_presence_description" data-presence="status" style="vertical-align:middle;">#{HTML:presence_descr}</span>'+ '</div>'+ '<div>'+ '<span class="#{HTML:indicator}" style="display:inline-block;vertical-align:middle;float:none;margin-top:1px;" data-presence="indicator"></span>'+ '<span class="buddy_tooltip_presence_name" style="vertical-align:middle;" data-presence="status_name">#{HTML:presence_name}</span>'+ '</div>'+ '</td>'+ '<td style="padding-right:8px;" class="right_section">'+ '<span style="position:absolute;visibility:hidden;height:0;width:0;font-size:0;top:0;left:0;">.</span>'+ '<button class="ui11 black flyout_fav" style="position:static;" title="Remove user from favorites">'+ '<span class="outer"><span class="inner">'+ '<span class="i12 i12_star_yellow" style="float:none;display:block;"></span>'+ '</span></span>'+ '</button>'+ '<button class="ui11 black flyout_nonfav" style="position:static;" title="Add as favorite">'+ '<span class="outer"><span class="inner">'+ '<span class="i12 i12_star_gray" style="float:none;display:block;"></span>'+ '</span></span>'+ '</button>'+ '</td>'+ '</tr>' ), LIVE_EDGE_ROOM_FLYOUT_ROW: new Template( '<tr data-name="#{HTML:name}" data-jid="#{HTML:jid}" class="edge_flyout_clickable_row room#{HTML:extraClass}">'+ '<td>'+ '<div style="width:60px;">'+ '<div class="buddy_tooltip_image" style="float:left;margin:2px 4px;">'+ '<div class="buddy_tooltip_image_inner" style="float:left;">'+ '<span class="edge_profile_image" data-jid="#{jid}" data-presence="profile" data-size="48" style="width:48px;height:48px">#{photo}</span>'+ '</div>'+ '</div>'+ '<div style="clear:left;padding-top:1px;text-align:center;line-height:0;">#{features}</div>'+ '</div>'+ '</td>'+ '<td class="edge_flyout_center_column">'+ '<div style="color:#fff;font-weight:bold;font-size:11px;">#{HTML:name}</div>'+ '<div class="buddy_tooltip_presence_description">#{HTML:descr}</div>'+ '<div class="edge_flyout_buddies_rooms_created">'+ '<strong>#{createdBy}</strong> • #{createdOn}'+ '</div>'+ '</td>'+ '<td style="padding-right:8px;" class="right_section">'+ '<div style="visibility:hidden;width:22px;height:0;font-size:0;">.</div>'+ '<button class="ui11 black flyout_fav" style="position:static;" title="Remove room from favorites">'+ '<span class="outer"><span class="inner">'+ '<span class="i12 i12_star_yellow" style="float:none;display:block;"></span>'+ '</span></span>'+ '</button>'+ '<button class="ui11 black flyout_nonfav" style="position:static;" title="Add room as favorite">'+ '<span class="outer"><span class="inner">'+ '<span class="i12 i12_star_gray" style="float:none;display:block;"></span>'+ '</span></span>'+ '</button>'+ '</td>'+ '</tr>' ), LIVE_EDGE_INVITED_ROOM_FLYOUT_ROW: new Template( '<tr data-name="#{HTML:name}" data-jid="#{HTML:jid}" class="edge_flyout_row room_invite">'+ '<td>'+ '<div style="width:60px;">'+ '<div class="buddy_tooltip_image" style="float:left;margin:2px 4px;">'+ '<div class="buddy_tooltip_image_inner" style="float:left;">'+ '<span class="edge_profile_image" data-jid="#{jid}" data-presence="profile" data-size="48" style="width:48px;height:48px">#{photo}</span>'+ '</div>'+ '</div>'+ '<div style="clear:left;padding-top:1px;text-align:center;line-height:0;">#{features}</div>'+ '</div>'+ '</td>'+ '<td class="edge_flyout_center_column">'+ '<div style="color:#fff;font-weight:bold;font-size:11px;">#{HTML:name}</div>'+ '<div class="buddy_tooltip_presence_description">#{HTML:descr}</div>'+ '<div class="edge_flyout_buddies_rooms_created" style="visibility:visible;">'+ '<strong>#{createdBy}</strong> • #{createdOn}'+ '</div>'+ '<div style="font-style:italic;color:#ccc;font-size:9px;">'+ 'Invited By: <strong>#{invitedBy}</strong>'+ '</div>'+ '</td>'+ '<td style="padding-right:8px;" class="right_section">'+ '<div style="text-align:center;">'+ '<button class="ui11 black small" data-type="join" style="position:static;display:inline;" title="Join room">'+ '<span class="outer"><span class="inner">'+ 'Join'+ '</span></span>'+ '</button>'+ '</div><div style="text-align:center;margin-top:3px;">'+ '<button class="ui11 black small" data-type="decline" style="position:static;display:inline;" title="Decline room invitation">'+ '<span class="outer"><span class="inner">'+ 'Decline'+ '</span></span>'+ '</button>'+ '</div>'+ '</td>'+ '</tr>' ), LIVE_MY_PROFILE_LOGOUT_DECORATION: new Template( '<button class="ui11 black logout" style="margin:4px;">'+ '<span class="outer"><span class="inner">'+ 'Logout'+ '</span></span>'+ '</button>' ), LIVE_CHAT_BUTTON_CLOSE_DECORATION: '<span style="position:absolute;right:4px;top:5px;cursor:pointer;z-index:103;float:none;" class="i12 i12_close2 action_close" title="Close"></span>', LIVE_CHAT_WINDOW_CLOSE_DECORATION: '<span class="i12 i12_close gb_action_deco" title="Close"></span>', LIVE_CHAT_WINDOW_MINIMIZE_DECORATION: '<span class="i12 i12_minimize gb_action_deco" title="Minimize"></span>', LIVE_CHAT_WINDOW_POPOUT_DECORATION: '<span class="i12 i12_popout gb_action_deco" title="Pop out"></span>', LIVE_CHAT_WINDOW_PENCIL_DECORATION: '<span class="i12 i12_edit gb_action_deco edge_chat_pencil" style="margin-right:3px;" data-typing="is typing" data-paused-typing="paused typing"></span>', LIVE_CHAT_WINDOW_GEAR_DECORATION: '<span class="i12 i12_gear gb_action_deco" title="Options"></span>', LIVE_CHAT_WINDOW_GEAR_DECORATION_DROPDOWN: ''+ '<div class="cm_container gear">'+ '<span tabindex="0" class="trigger padding4" style="display:inline-block;vertical-align:top;" title="Options">'+ '<span class="i12 i12_gear gb_action_deco"></span>'+ '</span>'+ '</div>', LIVE_CHAT_EDGE_WINDOW_CONVERSATION: new Template( '<div class="edge_chat_window" data-jid="#{JS:jid}">'+ '<button class="ui11 small chat">'+ '<span class="outer"><span class="inner">'+ '<span class="#{JS:presence}" data-jid="#{JS:jid}" data-presence="'+ LiveGUI.PRESENCE_INDICATOR + '" style="float:none;display:inline-block;margin-bottom:-1px;"></span>'+ '<span>#{JS:name}</span>'+ '<span class="i12 i12_edit edge_chat_pencil" style="margin-left:4px;"></span>'+ '<span class="i12 i12_close dummy_placeholder" style="margin-left:4px;visibility:hidden;"></span>'+ '</span></span>'+ '</button>'+ '<div class="bound_box"></div>'+ '</div>' ), LIVE_CHAT_EDGE_WINDOW_ROOM: new Template( '<div class="edge_chat_window" data-jid="#{JS:jid}">'+ '<button class="ui11 small chat">'+ '<span class="outer"><span class="inner">'+ '<span class="i12 i12_users2" style="margin-bottom:-1px;margin-right:3px;float:none;display:inline-block;"></span>'+ '<span>#{JS:name}</span>'+ '<span class="i12 i12_close dummy_placeholder" style="margin-left:4px;float:none;visibility:hidden;"></span>'+ '</span></span>'+ '</button>'+ '<div class="bound_box"></div>'+ '</div>' ), LIVE_QUEUE_AGENT_EDGE_HEADER_SEP: '<div class="edge_flyout_separator"></div>', LIVE_QUEUE_AGENT_EDGE_BUTTON: new Template( '<div style="margin-bottom:3px;">'+ '<span class="button_overlay_container">'+ '<button class="ui11 queue_button edge_flyout_button" title="#{HTML:title}">'+ '<span class="outer">'+ '<span class="inner" style="padding:1px 3px;">'+ '<span class="i12 i12_chat2" style="float:none;vertical-align:bottom;"></span>'+ '<span class="i12 i12_user_agent2" style="float:none;vertical-align:bottom;"></span>'+ '</span>'+ '</span>'+ '</button>'+ '<span class="fb_overlay_outer bottom_left"><span class="fb_overlay_inner"></span></span>'+ '</span>'+ '</div>' ), LIVE_QUEUE_AGENT_EDGE_HEADER_ANSWER_BUTTON: ''+ '<button class="ui11 black disabled live_agent_help_next" title="Answer Next User">'+ '<span class="outer">'+ '<span class="inner" style="padding:4px 7px;">'+ 'Answer Next User'+ '</span>'+ '</span>'+ '</button>', LIVE_QUEUE_AGENT_EDGE_ROW_BUTTON: ''+ '<button class="ui11 black small" style="margin-right:6px;" title="Answer">'+ '<span class="outer">'+ '<span class="inner" style="padding:4px 7px;">'+ 'Answer'+ '</span>'+ '</span>'+ '</button>', LIVE_ROOM_CREATE_ERROR_1: new Template('An error occurred inviting: #{HTML:name}'), LIVE_ROOM_CREATE_FROM_THREAD: new Template('The conversation between <strong>#{HTML:name1}</strong> and <strong>#{HTML:name2}</strong> has been converted into multi-user chat.') }, {}); </script><script data-description="MessagesTag">(function() { var messages = new GwtMessage(); messages.set('Enter Room Password'); messages.set('Add User'); messages.set('Show Online Users'); messages.set('Online Users'); messages.set('Create Room'); messages.set('Public Rooms'); messages.set('Rooms'); messages.set('Send Message'); messages.set('Join'); messages.set('Remove From List'); messages.set('says'); messages.set('Invite User'); messages.set('Show Timestamps'); messages.set('Show Members'); messages.set('Chat Window Preferences'); messages.set('Invited'); messages.set('Participants'); messages.set('Online'); messages.set('Away'); messages.set('Invisible'); messages.set('Offline'); messages.set('Click to change'); messages.set('Double click to change'); messages.set('Private Room'); messages.set('Password Required'); messages.set('In a meeting'); messages.set('On the phone'); messages.set('Out to lunch'); messages.set('Public'); messages.set('Favorites'); messages.set('Recent'); messages.set('Created By Me'); messages.set('Add To Favorites','Add to favorites'); messages.set('Password protected'); messages.set('Room is not visible or searchable in main directory'); messages.set('Members only - must be invited to join'); })()</script><link type="text/css" rel="stylesheet" href="/styles/base.cssx?v=08-12-2024_1557"></link><link type="text/css" rel="stylesheet" href="/styles/theme_context_menu.cssx?v=08-12-2024_1557"></link><link type="text/css" rel="stylesheet" href="/styles/live_styles.cssx?v=08-12-2024_1557"></link><link type="text/css" rel="stylesheet" href="/styles/chat_activity.cssx?v=08-12-2024_1557"></link><script type="text/javascript"> (function() { if (!GlideManager.get()) GlideManager.init(); GlideManager.get().loadSettings({ chat_installed: true, can_run_chat: true, chat_load_error: '' }); var preferences = {}; var properties = {};properties['chat_emoticon_support'] = true; properties['chat_message_received.mp3'] = 'rcvmsg.mp3'; properties['chat_message_received.ogg'] = 'rcvmsg.ogg'; properties['chat_queue_beep.mp3'] = 'button_toggle_on.mp3'; properties['chat_queue_beep.ogg'] = 'button_toggle_on.ogg'; GlideManager.get().loadPreferences(preferences); GlideManager.get().loadProperties(properties); var options = {};options.userJID = new JID('sys_user.5136503cc611227c0183e96598c4f706'); options.userJID.setName('Guest');options.shortPollDelayMs = parseInt("1000", 10);// These will get set in the proper window scope LiveMux.init(options); LiveWindowManager.init('view_content'); document.observe('dom:loaded', function() { setTimeout(function() {var mux = LiveMux.get(); mux.processResponse('\u003C?xml version=\\"1.0\\" encoding=\\"UTF-8\\"?\u003E\u003Cstream\u003E\u003Cpresence from=\\"sys_user.5136503cc611227c0183e96598c4f706\\" to=\\"sys_user.5136503cc611227c0183e96598c4f706\\"/\u003E\u003Ciq id=\\"roster_1\\" type=\\"result\\"\u003E\u003Cquery _xmlns=\\"jabber:iq:roster\\"/\u003E\u003C/iq\u003E\u003Cping sequence=\\"2489828\\"/\u003E\u003C/stream\u003E'); mux.setLiveLoaderComplete(); mux.ping();}, 0); });})();</script><script>//alert("/ess/tickets_detail.do") if ("/ucsfit?id=ucsf_requests") window.location.replace("/ucsfit?id=ucsf_requests");</script><div align="left" class="cms_layout_outer_container_1_column"><div align="left" class="cms_layout_container_1_column"><div><div border="0" cellpadding="0" cellspacing="0" class="cms_layout_table_1_column" width="100%"><div class="cms_layout_content_header" dropzone="true" id="dropzone0"><div class="drop-zone-content" ><span style='display: none;'>IE BUMPER</span> <link type="text/css" rel="stylesheet" href="ae47a1ea2b08420019d7c71317da1517.cssdbx?v=1584224973000"></link> <div class="ucsf-header"> <div id="ucsf-announcement"> <span style="font-size:1.15em;right:30px;">If you need assistance with working remotely, please visit <a href="https://it.ucsf.edu/how_do/remote-work-resources" target="_blank" style="color: white;">https://it.ucsf.edu/how_do/remote-work-resources</a></span></div> <div id="ucsf-banner-nav" class="no-logo"> <div class="top-header-container row"> <ul class="menu"> <li class="first"><a href="http://www.ucsf.edu">University of California San Francisco</a></li> <li><a href="http://www.ucsfhealth.org/">UCSF Medical Center</a></li> <li><a href="http://www.ucsf.edu/search" title="">Search UCSF</a></li> <li><a href="http://www.ucsf.edu/about">About UCSF</a></li></ul></div></div> <div class="header-logo-bar"> <a href="/ess/"> <div class=""> <div class="site-title"> <h1>ucsf.service-now.com/ess</h1></div></div></a> <span id="ucsf-nav"> <span id="masthead"> <table> <tr> <td valign="top" style="line-height:18px;font-size:1.15em;"> </td></tr> <tr height="38px"> <td> <div> <div class="live_workqueue_button"> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="vertical-align:middle;"> <span class="ucsf-help-icon"><img class="ucsf-help-icon-img" src="help_icon.png"></img></span></td> <td align="center" style="vertical-align:middle;white-space:nowrap;"> <a href="/ess/ucsf_chat.do"> <span style="font-size:1.15em;right:30px;"><p>Service Desk Chat</p></span> <span style="font-size:0.85em;line-height:60%"><p>(For non-APeX issues)</p></span> <span style="font-size:0.85em;">Mon-Fri, 8AM-5PM</span></a></td></tr></tbody></table></div></div></td></tr> <tr> <td> <div> <a href="/ess/tickets_detail.do"> <span style="vertical-align:middle;padding-right:5px;padding-left:5px;"> <img src="magnifying_icon.png" width="16" height="16"></img></span> <span align="center" style="vertical-align:middle;white-space:nowrap;"> <span style="font-size:1.15em;">   View My Tickets</span></span></a></div></td></tr></table></span></span></div></div> var frameScrollToTop = document.getElementById('gsft_main'); frameScrollToTop.onload = function () { frameScrollToTop.contentWindow.scrollTo(0,0); } <script> function supportChat() { window.open("$chat_support.do?queueID=f829427f7b07204060526563f84d4da7", "_blank", "toolbar=no,scrollbars=yes,menubar=no,location=no,resizable=yes,top=100,left=100,width=400,height=400"); } CustomEvent.observe('content_frame.loaded', hideBackButton); function hideBackButton() { resizeCMSFrame("gsft_main"); var frame = window.frames["gsft_main"]; if (frame) { var backBtn = frame.document.getElementById("sysverb_back"); if (backBtn) { var backBtnParent = backBtn.parentNode; if (backBtnParent) { backBtnParent.style.display = "none"; } } var email = frame.document.getElementById("email_client_open"); if (email) { email.style.display = "none"; } var saveCloseBtn = frame.document.getElementById("sysverb_update"); if (saveCloseBtn) { saveCloseBtn.style.display = "none"; } } } function resizeCMSFrame(frameName) { var frame = window.frames["gsft_main"]; if (!frame) { return; } var doc = null; if (frame.contentDocument) { doc = frame.contentDocument; } else if (frame.contentWindow) { doc = frame.contentWindow.document; } else { doc = frame.document; } if (doc) { var frameEl = top.document.getElementById(frameName); if (frameEl) { if (doc.body) { if (doc.body.scrollHeight) { // frameEl.height = frame.document.body.scrollHeight; frameEl.height = doc.body.scrollHeight; } } } } } /************************************* function init() { var getit = document.getElementsByClassName('cms_menu_vertical_block')[3]; var hideit = getit.getElementsByTagName('tr')[1].getElementsByTagName('td')[0]; hideit.className="empty-td"; } window.onload = function() { init(); } **************************************/ </script> <div id="breadcrumbs-outer"> <div id="breadcrumbs-bar"> <table width="100%" style="background-color:#ECECEC;padding-left: 15px;padding-right: 15px; clear: both; overflow: hidden; margin: 0px; max-width: 1200px;font-size: 120%" height="30px"> <tr> <td> <div style="font-size:1.2em;font-family:Helvetica,Arial,sans-serif;padding-top:8px;padding-bottom:8px;"> <div id="breadcrumbs1" style="display:none;">UCSF - View My Tickets</div> <div id="breadcrumbs" align="left"></div> <script type="text/javascript"> var main = "/ess/"; var mainHome = "/ess/home.do"; var chatHome = "/ess/ucsf_bomgar_chat_login.do"; var oncore = "/ess/oncore_support.do"; var oncore1 = "/ess/oncore_support"; var ticketDetail = "/ess/tickets_detail.do"; var url = location.pathname.toString(); var strippedURL = url.replace("/ess/", ""); strippedURL = strippedURL.replace(".do", ""); if (!(location.pathname == main || location.pathname == mainHome || location.pathname == chatHome || location.pathname == ticketDetail || location.pathname == oncore || location.pathname == oncore1)) { //var pageName = pageNameFromURL(strippedURL);//neither option works after submitting a form... var breadcrumbs1 = document.getElementById("breadcrumbs1"); var pageName = breadcrumbs1.innerHTML; pageName = pageName.replace("UCSF - ", ""); CustomEvent.observe('content_frame.loaded', writeBreadcrumbs); } else if(location.pathname == ticketDetail) { //set navigation for view my tickets var breadCrumbTrail = '<a href="' + mainHome + '">' + "Home</a>" + ' » View My Tickets'; document.getElementById("breadcrumbs").style.width = "300px"; document.getElementById("breadcrumbs").innerHTML = breadCrumbTrail; }else if(location.pathname == oncore || location.pathname == oncore1){ var breadCrumbTrail = '<a href="' + mainHome + '">' + "Home</a>" + ' » OnCore Support'; document.getElementById("breadcrumbs").style.width = "300px"; document.getElementById("breadcrumbs").innerHTML = breadCrumbTrail; } function writeBreadcrumbs() { var getItHelp = "/ess/get_it_help.do"; var ticketsStatus = "/ess/tickets_detail.do"; var apexTicket = "/ess/apex_request.do"; //var oncore = "/ess/oncore_support"; var itServices = "/ess/create_request.do"; var url = document.getElementById("gsft_main").src; var breadCrumbTrail = '<a href="' + mainHome + '">' + "Home</a>"; var mmspobj = document.getElementById("gsft_main"); if (mmspobj.tagName == 'IFRAME') { var itemPath; var itemName; //if is a cat item/record producer/wizard //if (window.frames["gsft_main"].document.getElementById("sysparm_id")) {//else if is a cat item/record producer if (window.frames["gsft_main"].document.getElementById('form_header')){ itemName = window.frames["gsft_main"].document.getElementById('form_header').innerHTML; SetWhenFound(itemName); //itemPath = window.frames["gsft_main"].document.getElementsByClassName("caption sc_caption sc_caption_margin"); //itemName = itemPath[0].lastElementChild.innerHTML; //window.frames["gsft_main"].document.getElementsByClassName("caption_link_catalog")[0].style.display="none"; //window.frames["gsft_main"].document.getElementsByClassName("caption_link_catalog")[1].style.display="none"; //window.frames["gsft_main"].document.getElementsByClassName("caption_link_catalog_split")[0].style.display="none"; //SetWhenFound(itemName); //alert('setting itemName:'+itemName); //2 other, but slower code to find cat_item name //var gr = new GlideRecord('sc_cat_item'); //gr.addQuery('sys_id', window.frames["gsft_main"].document.getElementById("sysparm_id").value); //gr.query(); //if (gr.next()){ // catItemName=gr.name; //} //var ga = new GlideAjax('catItemUtils'); //ga.addParam('sysparm_name','FindCatItemName'); //ga.addParam('sysparm_catsysid',window.frames["gsft_main"].document.getElementById("sysparm_id").value); //ga.getXMLAnswer(SetWhenFound); //else if is an order guide }else if (window.frames["gsft_main"].document.getElementById("sysparm_guide")) { itemPath = window.frames["gsft_main"].document.getElementsByClassName("caption sc_caption sc_caption_margin"); itemName = itemPath[0].innerHTML; SetWhenFound(itemName.replace("Order guide - ", "")); }else{//is a category. Set breadcrumb for that! SetWhenFound(""); } function SetWhenFound(answer){ var catItemName = answer; if (catItemName == "" || location.pathname == getItHelp || location.pathname == ticketsStatus || location.pathname == apexTicket || location.pathname == itServices || location.pathname == oncore) { breadCrumbTrail = breadCrumbTrail + ' » ' + pageName; } else { breadCrumbTrail = breadCrumbTrail + ' » <a href="' + location.pathname + '">' + pageName + '</a> » ' + catItemName; } document.getElementById("breadcrumbs").innerHTML = breadCrumbTrail; } } } function pageNameFromURL(url) { var gr = new GlideRecord('content_page'); gr.addQuery('url_suffix', url); gr.query(); if (gr.next()) { return gr.name; } return ''; } </script></div></td> <td style="width:1075px;"></td> <td style="text-align:right; padding-right:15px; min-width:150px;"> <a onclick="printList('25000');"><img title="Printer friendly version" src="print_icon.png" height="16" width="16"></img> Open Print View</a></td></tr></table></div></div> <script> var _gaq = _gaq || []; _gaq.push(["_setAccount", "UA-2208693-24"]); _gaq.push(["_trackPageview"]); (function() { var ga = document.createElement("script"); ga.type = "text/javascript"; ga.async = true; ga.src = ("https:" == document.location.protocol ? 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width: 9999px; visibility: hidden; display: none; max-width: none;"></div></div></div></div><div><div class="center-column" style="margin: 10px 10px 2px 10px;"><div class="cms_layout_content_body" dropzone="true" id="dropzone30" valign="top"><div class="drop-zone-content" ><span style='display: none;'>IE BUMPER</span> <script type="text/javascript"> window.onload = function(){ if (window.location.pathname == "/ess/sc_req_item_list.do" || window.location.pathname=="/ess/order_status.do"){ document.getElementById('orders_tab').style.backgroundColor ='#FFFFFF'; document.getElementById('incident_tab').style.backgroundColor ='#DDD'; document.getElementById('approvals_tab').style.backgroundColor ='#DDD'; document.getElementById('enhancements_tab').style.backgroundColor ='#DDD'; } else { document.getElementById('incident_tab').style.backgroundColor ='#FFFFFF'; document.getElementById('orders_tab').style.backgroundColor ='#DDD'; document.getElementById('approvals_tab').style.backgroundColor ='#DDD'; document.getElementById('enhancements_tab').style.backgroundColor ='#DDD'; } }; </script> <div style="background-color:#ECECEC;"> <div class="ticket_tab"> <table class="ticket_tab" cellspacing="0" cellpadding="0" align="left"> <tr> <td> <td> <a href="incident_list.do?sysparm_query=u_listed=true^caller_id=javascript:gs.getUserID()^ORopened_by=javascript:gs.getUserID()^ORwatch_listLIKEjavascript:gs.getUserID()&sysparm_order=number&sysparm_order_direction=desc&sysparm_view=ess" target="gsft_main" id="incident_tab" onclick="document.getElementById('incident_tab').style.backgroundColor ='#FFFFFF';document.getElementById('orders_tab').style.backgroundColor ='#DDD';document.getElementById('approvals_tab').style.backgroundColor ='#DDD';document.getElementById('enhancements_tab').style.backgroundColor ='#DDD';">My Help Tickets</a></td></td> <td style="width:6px"></td> <td> <a href="/sc_req_item_list.do?sysparm_view=ess&sysparm_query=stateIN1%2C2%2C20%2C21%2C-5%2C22%2C23^ORsys_updated_on>javascript:gs.monthsAgo(12)^request.requested_for%3Djavascript:gs.getUserID()^ORopened_by%3Djavascript:gs.getUserID()^ORwatch_listLIKEjavascript:gs.getUserID()^ORDERBYDESCnumber&" target="gsft_main" id="orders_tab" onclick="document.getElementById('incident_tab').style.backgroundColor ='#DDD';document.getElementById('approvals_tab').style.backgroundColor ='#DDD';document.getElementById('enhancements_tab').style.backgroundColor ='#DDD';document.getElementById('orders_tab').style.backgroundColor ='#FFFFFF';">My Orders</a></td> <td style="width:6px"></td> <td> <a href="/sysapproval_approver_list.do?sysparm_query=state=requested^approver=javascript:gs.getUserID()^EQ&;sysparm_view=ess" target="gsft_main" id="approvals_tab" onclick="document.getElementById('incident_tab').style.backgroundColor ='#DDD';document.getElementById('orders_tab').style.backgroundColor ='#DDD';document.getElementById('enhancements_tab').style.backgroundColor ='#DDD';document.getElementById('approvals_tab').style.backgroundColor ='#FFFFFF';">My Approvals</a></td> <td style="width:0%"></td></tr> <tr width="100%"><td colspan="9" style="background-color:#7799bb;height:2px;border-left:1.5px solid #000000;"></td></tr></table></div></div></div></div></div><div class="scroll"><div><div class="center-column" style="margin: 10px 10px 2px 10px;"><div class="cms_layout_content_body" dropzone="true" id="dropzone10" valign="top"></div></div><div class="cms_layout_content_footer" dropzone="true" id="dropzone100"><div class="drop-zone-content" ><span style='display: none;'>IE BUMPER</span> <div id="footer-outer"> <div id="footer"> <strong> <p>For questions regarding this website, please contact the Service Desk at 415.514.4100.</p> <p> <a href="http://it.ucsf.edu/">Information Technology</a> ©UC Regents </p></strong></div></div> <script> CustomEvent.observe('content_frame.loaded', checkBrowser); function checkBrowser() { browserCheck(); } function browserCheck() { var browserInfo = getBrowserInfo(); var ga = new GlideAjax('UserSessionAjax'); ga.addParam('sysparm_name', 'checkBrowser'); ga.addParam('sysparm_browser', browserInfo.name); ga.getXML(alertUser); } function alertUser(response) { var browserInfo = getBrowserInfo(); var answer = response.responseXML.documentElement.getAttribute("answer"); if (answer == 'no') { var browserC = ''; if (browserInfo.name == 'MSIE') { browserC = (browserInfo.version - 9) + ''; if (browserC.substring(0,1) == '-') { alert('Please note that ServiceNow UI15 interface is only supported by Internet Explorer version 9 and up. 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