Smart Customer Service

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border-right:1px #fff dashed; margin-right:4px; "><div><a title="Analytics" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Analytics_497.aspx">Analytics </a></div><div><a title="Automated Support" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Automated-Support_496.aspx">Automated Support</a></div><div><a title="Cloud-based Support" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Cloud-based-Support_524.aspx">Cloud-based Support</a></div><div><a title="Customer Relationship Management" itemprop="url" href="http://www.smartcustomerservice.com/Categories/CRM_494.aspx">CRM</a></div><div><a title="Cross-Channel Support" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Cross-Channel-Support_522.aspx">Cross-Channel Support</a></div><div><a title="Infrastructure & Hardware" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Infrastructure--Hardware_492.aspx">Infrastructure & Hardware</a></div><div><a title="Interactive Voice Response" itemprop="url" href="http://www.smartcustomerservice.com/Categories/IVR_493.aspx">IVR</a></div></div></td><td style="width:50%;vertical-align:top;"><div><a title="Live Support" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Live-Support_495.aspx">Live Support</a></div><div><a title="Managerial and Training" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Managerial-and-Training_498.aspx">Managerial and Training</a></div><div><a title="Mobile Customer Service" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Mobile-Customer-Service_500.aspx">Mobile Customer Service</a></div><div><a title="Outsourcing " itemprop="url" href="http://www.smartcustomerservice.com/Categories/Outsourcing_525.aspx">Outsourcing </a></div><div><a title="Social Customer Service" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Social-Customer-Service_499.aspx">Social Customer Service </a></div><div><a title="Voice and Data Services" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Voice-and-Data-Services_527.aspx">Voice and Data Services</a></div><div><a title="Voice of the Customer" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Voice-of-the-Customer_526.aspx">Voice of the Customer</a></div></td> </tr> </table> </div> </li> <li itemscope="itemscope" itemtype="http://schema.org/SiteNavigationElement"> <meta itemprop="description" content="Navigation links to Smart Customer Service Industries" /> <a href="#">Industries</a> <div class="dropdown_panel menu_industries"> <table class="clsCategoryTable" border="0"> <tr> <td style="width:50%;vertical-align:top;"><div style="padding:2px; border-right:1px #fff dashed; margin-right:4px; "><div><a title="Consumer Packaged Goods" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Consumer-Packaged-Goods_501.aspx">Consumer Packaged Goods</a></div><div><a title="Education" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Education_503.aspx">Education</a></div><div><a title="Financial Services" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Financial-Services_504.aspx">Financial Services</a></div><div><a title="Government " itemprop="url" href="http://www.smartcustomerservice.com/Categories/Government_505.aspx">Government </a></div><div><a title="Healthcare/Pharmaceuticals" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Healthcare-Pharmaceuticals_506.aspx">Healthcare/Pharmaceuticals</a></div><div><a title="Insurance" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Insurance_507.aspx">Insurance</a></div><div><a title="Manufacturing" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Manufacturing_508.aspx">Manufacturing</a></div><div><a title="Non-profit" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Non-profit_509.aspx">Non-profit</a></div></div></td><td style="width:50%;vertical-align:top;"><div><a title="Professional Services" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Professional-Services_512.aspx">Professional Services</a></div><div><a title="Retail" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Retail_513.aspx">Retail</a></div><div><a title="Technology" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Technology_514.aspx">Technology</a></div><div><a title="Telecommunications" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Telecommunications_515.aspx">Telecommunications</a></div><div><a title="Transportation" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Transportation_516.aspx">Transportation</a></div><div><a title="Travel Hospitality" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Travel-Hospitality_517.aspx">Travel Hospitality</a></div><div><a title="Utilities" itemprop="url" href="http://www.smartcustomerservice.com/Categories/Utilities_510.aspx">Utilities</a></div></td> </tr> </table> </div> </li> <li itemscope="itemscope" itemtype="http://schema.org/SiteNavigationElement"> <a href="#"><span itemprop="name">Resources</span></a> <div class="dropdown_panel menu_resources"> <a title="Best Practices" itemprop="url" href="https://www.smartcustomerservice.com/Best-Practices/">Best Practices</a> <br /> <a title="Content Library" itemprop="url" href="http://www.smartcustomerservice.com/ContentLibrary/">Content Library</a> <br /> <a title="Buyer's Guide" itemprop="url" href="http://www.smartcustomerservice.com/BuyersGuide/">Buyer's Guide</a> <br /> <a title="Directory" itemprop="url" href="http://www.smartcustomerservice.com/Directory/">Directory</a><br /> <a title="Sponsored Video" itemprop="url" href="http://www.smartcustomerservice.com/Sponsored-Video/">Sponsored Video</a><br /> </div> </li> <li itemscope="itemscope" itemtype="http://schema.org/SiteNavigationElement"> <a href="#"><span itemprop="name">Events & Programs</span></a> <div class="dropdown_panel menu_events"> <a itemprop="url" href="Https://www.DestinationCRM.com/conferences/CXConnect2023/Default.aspx" target="_blank">CX Connect 2023</a> <br /> <a itemprop="url" href="/conference/" target="_blank">Smart Customer Service Conference</a> <br /> <a itemprop="url" href="http://www.destinationcrm.com/conferences/" target="_blank">CRM Evolution Conference</a> <br /> <a itemprop="url" href="http://www.speechtek.com" target="_blank">SpeechTEK Conference</a> <br /> <a itemprop="url" href="http://digitalexperienceconference.com/2019/Default.aspx" target="_blank">Digital Experience Conference</a> <br /> <a itemprop="url" href="http://www.smartcustomerservice.com/Webinars/">Webinars</a> <br /> </div> </li> <li class="last" itemscope="itemscope" itemtype="http://schema.org/SiteNavigationElement"> <a href="#"><span itemprop="name">About</span></a> <div class="dropdown_panel menu_about"> <a itemprop="url" href="http://www.smartcustomerservice.com/AboutUs.aspx">About Us</a><br /> <a itemprop="url" href="http://www.smartcustomerservice.com/Contact.aspx">Contact Us</a><br /> <a itemprop="url" href="http://www.smartcustomerservice.com/Advertise.aspx">How to Advertise</a><br /> <a itemprop="url" href="http://www.smartcustomerservice.com/EditorialSubmissions.aspx">Editorial Submissions</a><br /> </div> </li> </ul> <div style="float: right;"> <input type="text" id="txtSearch" style="margin-top: 5px; 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Each monthly issue incorporates vital information that will help you benefit from the experience of other companies, and ensure that your company becomes a CRM success story. </p> <p>The magazine is FREE to qualified subscribers (U.S. only). Confirm your order today, you can't afford to miss a single issue!</p> <div style="text-align: center;"><a target="_blank" href="http://www.destinationcrm.com/CRM_Magazine">Subscribe Today!</a></div> </div> <div id="secondary_sidebar"> <div class="sidebar_section"> <h3>Connect with <span class="bold">SCS</span></h3> <div style="margin-bottom:10px; width:300px;"> <a title="Smart Customer Service on Facebook" style="text-decoration: none; color: #cc0000;" href="https://www.facebook.com/SmartCustService/" target="_blank"> <img style="float:left; margin:4px 4px 0 0; border:0" src="https://conferences.infotoday.com/images/socialmedia/black-circles/32x32-Circle-49-FB.png" alt="" width="32" height="32" /> </a> <a title="Smart Customer Service on LinkedIn" style="text-decoration: none; color: #cc0000;" href="https://www.linkedin.com/groups/5156699/" target="_blank"> <img style="float:left; margin:4px 4px 0 0; border:0;" src="https://conferences.infotoday.com/images/socialmedia/black-circles/32x32-Circle-49-LI.png" alt="" width="32" height="32" /> </a> <a title="Smart Customer Service on Twitter" style="text-decoration: none; color: #cc0000;" href="https://twitter.com/smartcustserv" target="_blank"> <img style="float:left; margin:4px 4px 0 0; border:0" src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/160917-X-Logo-ORG.png" alt="" width="32" height="32" /> <div style="padding-top:10px; float-left;font-weight:bolder;">@SmartCustServ </div> </a> </div> </div> <br style="clear: both;" /> <div style="width: 300px; height: 250px; background-color: #666;" itemscope="itemscope" itemtype="http://schema.org/WPAdBlock"> <div id='div-gpt-ad-1374585989977-2' style='width:300px; height:250px;'> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1374585989977-2'); }); </script> </div> </div> <br style="clear: both;" /> <div class="sidebar_section"> <h3>Email <span class="bold">Newsletter</span></h3> <label for="txtEmail">Email:</label> <input id="txtEmail" style="margin:0 0 5px 5px;width:240px;"/> <table> <tr> <td valign="top"><input type="checkbox" checked="checked" id="chkWeekly" /></td> <td> <div style="font-weight:bolder;"><label for="chkWeekly">Smart Customer Service eWeekly</label></div> <div style="margin-bottom:5px;">Receive customer service news, trends, and analysis, plus expert advice.</div> </td> </tr> <tr> <td valign="top"><input type="checkbox" checked="checked" id="chkBulletin" /></td> <td> <div style="font-weight:bolder;"><label for="chkBulletin">Smart Customer Service Bulletin</label></div> <div>Periodically, get important offers from SmartCustomerService.com or our advertising partners. </div> </td> </tr> </table> <div style="text-align:center; margin:5px 0 5px 0;"> <input type="button" id="btnSubscribe" value="Subscribe"> </div> </div> <script type="text/javascript"> $(function() { 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href="http://www.smartcustomerservice.com/Best-Practices/Digital-First-Customer-Service-in-a-Human-World_13353.aspx"> Digital-First Customer Service in a Human World </a> </li> <li> <a href="http://www.smartcustomerservice.com/Best-Practices/Contact-Center-Transformation-with-AI-and-Automation_13352.aspx"> Contact Center Transformation with AI and Automation </a> </li> <li> <a href="http://www.smartcustomerservice.com/Best-Practices/Top-6-2024-Customer-Experience-Megatrends-%e2%80%93--What-to-Prioritize-Now_13276.aspx"> Top 6 2024 Customer Experience Megatrends – What to Prioritize Now </a> </li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/Best-Practices/">More Best Practices</a></div> </div> </section> <div class="sidebar_section"> <h3><span class="bold">Webinars</span></h3> <ul class="red"> <li> <a title='2024 Contact Center Success Stories: What Went Right!' href="http://www.smartcustomerservice.com/Webinars/2051-2024-Contact-Center-Success-Stories-What-Went-Right!.htm"> 2024 Contact Center Success Stories: What Went Right! </a> </li> <li> <a title='Conversational Customer Service: Convenience Everywhere' href="http://www.smartcustomerservice.com/Webinars/2050-Conversational-Customer-Service-Convenience-Everywhere.htm"> Conversational Customer Service: Convenience Everywhere </a> </li> <li> <a title='Transforming Quality Management with GenAI: Precision, Personalization, and Impact' href="http://www.smartcustomerservice.com/Webinars/2177-Transforming-Quality-Management-with-GenAI-Precision-Personalization-and-Impact.htm"> Transforming Quality Management with GenAI: Precision, Personalization, and Impact </a> </li> <li> <a title='Future-Proofing Customer Experience with AI-Powered Solutions' href="http://www.smartcustomerservice.com/Webinars/2162-Future-Proofing-Customer-Experience-with-AI-Powered-Solutions.htm"> Future-Proofing Customer Experience with AI-Powered Solutions </a> </li> <li> <a title='Redefining Contact Center Efficiency with AI Solutions' href="http://www.smartcustomerservice.com/Webinars/2163-Redefining-Contact-Center-Efficiency-with-AI-Solutions.htm"> Redefining Contact Center Efficiency with AI Solutions </a> </li> <li> <a title='Smarter Self-Service: Leveraging Technology for Effortless Customer Care' href="http://www.smartcustomerservice.com/Webinars/2168-Smarter-Self-Service-Leveraging-Technology-for-Effortless-Customer-Care.htm"> Smarter Self-Service: Leveraging Technology for Effortless Customer Care </a> </li> <li> <a title='Transforming Agent Experience with AI: Boosting Performance and Satisfaction' href="http://www.smartcustomerservice.com/Webinars/2165-Transforming-Agent-Experience-with-AI-Boosting-Performance-and-Satisfaction.htm"> Transforming Agent Experience with AI: Boosting Performance and Satisfaction </a> </li> <li> <a title='Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions' href="http://www.smartcustomerservice.com/Webinars/2167-Exploring-the-Future-of-AI-Driven-Analytics-Trends-Shaping-Tomorrows-Decisions.htm"> Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions </a> </li> <li> <a title='Knowledge Management and AI: Enhancing CX and Employee Productivity' href="http://www.smartcustomerservice.com/Webinars/2164-Knowledge-Management-and-AI-Enhancing-CX-and-Employee-Productivity.htm"> Knowledge Management and AI: Enhancing CX and Employee Productivity </a> </li> <li> <a title='Transforming Real-Time Customer Feedback into Action with AI' href="http://www.smartcustomerservice.com/Webinars/2166-Transforming-Real-Time-Customer-Feedback-into-Action-with-AI.htm"> Transforming Real-Time Customer Feedback into Action with AI </a> </li> <li> <a title='Mastering Hybrid Contact Centers: Overcoming Key Challenges' href="http://www.smartcustomerservice.com/Webinars/2176-Mastering-Hybrid-Contact-Centers-Overcoming-Key-Challenges.htm"> Mastering Hybrid Contact Centers: Overcoming Key Challenges </a> </li> <li> <a title='The Role of AI in Compliance and Data Privacy' href="http://www.smartcustomerservice.com/Webinars/2175-The-Role-of-AI-in-Compliance-and-Data-Privacy.htm"> The Role of AI in Compliance and Data Privacy </a> </li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/Webinars/">More Webinars</a></div> </div> <div class="sidebar_section"> <h3>Content <span class="bold">Library</span></h3> <ul> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/The-State-of-CX-Real-insights-from-the-largest-CX-dataset_13825.aspx">The State of CX: Real insights from the largest CX dataset</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Put-Your-Best-Phone-Calls-Forward_13868.aspx">Put Your Best Phone Calls Forward</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Forrester-Budget-Planning-Guide-2025-Customer-Experience_13869.aspx">[Forrester] Budget Planning Guide 2025: Customer Experience</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/H2-2024-Update-State-of-Omnichannel-Fraud-Report_13851.aspx">H2 2024 Update: State of Omnichannel Fraud Report</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Translate-customers-into-loyal-champions_13785.aspx">Translate customers into loyal champions</a></li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/ContentLibrary/">More Content Library</a></div> </div> </div> </div> <div class="clear"></div> <div class="ad_leaderboard ad_bottom"> <div id='div-gpt-ad-1374585989977-4' style='width:728px; height:90px;'> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1374585989977-4'); }); </script> </div> </div> </div> <div id="footer_wrapper"> 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