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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Mejora tu soporte al cliente con LiveAgent: prueba gratis 30 días, ¡sin tarjeta!"' hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Descubre los 15 mejores softwares de chat en vivo para 2024 con LiveAgent. Mejora el servicio al cliente con funciones avanzadas y prueba gratis." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="Centraliza el soporte en redes sociales con LiveAgent: gestiona mensajes y tickets de Facebook, Instagram, Twitter y más en un solo lugar. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title='Descubre el mejor software de call center 2024 con LiveAgent: omnicanal, sin hardware, soporte 24/7 y prueba gratis sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Descubre y compara los 20 mejores software de base de conocimientos en 2024. Mejora productividad, reduce costos y optimiza tu empresa." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title='LiveAgent: software de soporte técnico escalable y adaptable para cualquier negocio. Mejora ingresos, satisfacción y fidelidad del cliente. ¡Pruébalo gratis!"' hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#shop"></use></svg><a href="https://www.liveagent.es/industria/" title='Descubre cómo LiveAgent mejora el servicio al cliente en cualquier industria con soporte omnicanal, prueba gratuita y sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="Integra WhatsApp con LiveAgent para centralizar mensajes en un sistema de tickets, mejorar la atención al cliente y aumentar la eficiencia. Prueba gratis." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Descubre cómo integrar LiveAgent en WordPress para añadir un chat en vivo en tu sitio y brindar soporte instantáneo a tus clientes." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento 2 con LiveAgent para gestionar pedidos y mejorar la atención al cliente desde una sola plataforma. ¡Prueba gratis 30 días!" hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Integra Shopify con LiveAgent para añadir chat en vivo, mejorar la atención al cliente y aumentar la satisfacción y compromiso en tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="Integra Mailchimp con LiveAgent para gestionar suscripciones, mejorar tu email marketing y agilizar la atención al cliente fácilmente." hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Integra PipeDrive con LiveAgent para gestionar clientes potenciales, automatizar flujos de trabajo y optimizar ventas desde un panel único." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="Descubre cómo maximizar el valor de tu software con las integraciones de LiveAgent. Mejora la comunicación y optimiza tu negocio fácilmente." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166845"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#graduation"></use></svg><a href="/academia/" title='Descubre recursos clave para mejorar tu servicio al cliente. Aprende habilidades, estrategias y mejores prácticas con Academia LiveAgent. ¡Visítanos!"' hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Descubre plantillas de email gratuitas en LiveAgent para mejorar la atención al cliente, aumentar ventas y agilizar tus respuestas. ¡Explora ahora!" hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-checklists"></use></svg><a href="/checklists/" title='Accede a listas de verificación detalladas para optimizar tu negocio. Mejora flujos de trabajo, atención al cliente y más. ¡Organízate ahora!"' hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166874"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#pencil"></use></svg><a href="/blog/" title='Descubre consejos de atención al cliente, software de soporte y estrategias de crecimiento en el blog de LiveAgent. ¡Mejora tu negocio hoy!"' hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-glossary"></use></svg><a href="/glosario/" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES" onover-preload="1">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="¡Mejora tu velocidad de escritura con nuestra prueba de mecanografía! Aumenta tu productividad y satisface a tus clientes con respuestas rápidas." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="Descubre reseñas detalladas de software de atención al cliente. Compara funciones, precios y rendimiento para elegir la mejor opción para tu negocio." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Descubre LiveAgent: el software de soporte original con chat en vivo y tickets. Más de 40,000 empresas confían en nosotros. ¡Conócenos!" hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Descubre los premios y certificados que posicionan a LiveAgent como líder en software de soporte, atención al cliente y chat en vivo." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Planes accesibles de LiveAgent desde $15/mes. Soporte completo: tickets, chat en vivo, integraciones y más. ¡Prueba gratuita disponible!" hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/tiket-poleta/" title="Персонализирайте тикет полета в LiveAgent за по-бързо и ефективно обслужване на клиенти. Започнете безплатния си пробен период днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/pole-tiketu/" title="Objevte, jak zlepšit zákaznický servis s poli tiketů v LiveAgent. Naučte se vytvářet a spravovat vlastní pole pro efektivní shromažďování informací o zákaznících a jejich dotazech. Vyzkoušejte si to zdarma a zvyšte kvalitu svých služeb!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/ticket-fields/" title="Organisér kundedata effektivt med LiveAgent billetfelter! Opret brugerdefinerede felter og forbedr kundeservice. Prøv gratis i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/ticketfelder/" title="Verbessern Sie Ihren Kundensupport mit benutzerdefinierten Ticketfeldern in LiveAgent! Flexible Datenspeicherung & schnelle Reaktionen. Testen Sie gratis!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/sedelivaljad/" title="Avastage, kuidas LiveAgent'i sedeliväljad aitavad luua piiramatuid kohandatud välju, nagu tellimuse ID või GDPR nõusolek, et parandada ja personaliseerida kliendituge. Lihtne ülevaade sedeliväljadest võimaldab kiiremat ja asjatundlikumat teenust. Alustage tasuta prooviperioodiga täna, et kogeda süsteemi efektiivsust ja suurepärast funktsionaalsust." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/champs-de-ticket/" title="Boostez votre service client avec LiveAgent ! Personnalisez les champs de tickets pour des réponses rapides. Essayez gratuitement 14 jours." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/pedia-ticket/" title="Βελτιώστε την υποστήριξή σας με τα προσαρμοσμένα πεδία ticket του LiveAgent. Δωρεάν δοκιμή διαθέσιμη τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/ticket-polja/" title="Otkrijte snagu prilagođenih ticket polja s LiveAgent-om i unaprijedite korisničku podršku. Kreirajte neograničena polja za bolje prikupljanje informacija i optimizirajte komunikaciju. Isprobajte besplatno 14 dana, bez kreditne kartice." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/campi-ticket/" title="Scopri i Campi Ticket personalizzabili di LiveAgent per raccogliere informazioni dettagliate sui tuoi ticket come ID Ordine o consenso GDPR. Offri un'esperienza clienti su misura con un numero illimitato di campi personalizzati. Prova gratuitamente e senza vincoli per migliorare il tuo supporto clienti!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/palidzibas-pieteikumu-lauki/" title="Izmēģiniet LiveAgent pielāgotos palīdzības pieteikumu laukus, lai uzlabotu klientu apkalpošanu. Veidojiet neierobežotu skaitu unikālu lauku, piemēram, pasūtījuma ID, un uzlabojiet darba efektivitāti. Bezmaksas 14 dienu izmēģinājuma versija bez kredītkartes datiem!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/bilietu-laukeliai/" title="„LiveAgent“ bilietų laukeliai – rinkite ir tvarkykite svarbią klientų informaciją, gerinkite aptarnavimą bei atsakymo greitį. Išbandykite nemokamai!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/jegy-mezok/" title="Fedezze fel a LiveAgent jegy mezők funkcióját, amely lehetővé teszi, hogy egyedi információkat tároljon ügyfeleiről és kérdéseikről. Hozzon létre korlátlan egyéni mezőket a jobb ügyfélszolgálat érdekében! Ingyenes próba elérhető, kötöttségek nélkül. Próbálja ki most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/ticketvelden/" title='Verbeter klantenservice met LiveAgent ticketvelden! Creëer onbeperkt aangepaste velden, verhoog servicekwaliteit en probeer gratis!"' hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/pola-zgloszen/" title="Twórz nieograniczone pola zgłoszeń w LiveAgent i usprawnij zarządzanie zgłoszeniami klientów. Wypróbuj za darmo!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/campuri-tichet/" title="Creați câmpuri personalizate nelimitate pentru tichete cu LiveAgent! Îmbunătățiți serviciile clienților. Încercați gratuit timp de 14 zile!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/polya-tiketov/" title="Создавайте неограниченное количество пользовательских полей тикетов в LiveAgent для хранения данных клиентов и улучшения поддержки! Попробуйте бесплатно." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/polia-tiketu/" title='Prispôsobte si správu tiketov s vlastnými poliami v LiveAgent. Získajte lepší prehľad a efektivitu! Vyskúšajte 30 dní zdarma."' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/polja-za-zahtevke/" title='Ustvarite neomejena polja zahtevkov po meri z LiveAgent za hitrejše obdelave zahtevkov. Začnite brezplačni 14-dnevni preizkus danes!"' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/ticket-ziduan/" title="创建无限制的自定义Ticket字段，轻松存储客户信息，提升服务效率。立即免费试用，无需信用卡！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/tiket-patlang/" title="Tuklasin ang mga benepisyo ng mga patlang ng tiket sa LiveAgent para sa mas mahusay na serbisyo sa kustomer. Lumikha ng pasadyang patlang para sa madaling pagproseso at pag-aayos ng tiket. Subukan ito nang libre ngayon at mapabilis ang pagtugon ng iyong koponan!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/ticket-fields/" title="Khám phá tính năng Trường Phiếu tùy chỉnh của LiveAgent, giúp bạn thu thập thông tin chi tiết để nâng cao trải nghiệm dịch vụ khách hàng. Tạo không giới hạn các trường phiếu như ID đơn hàng hoặc sự đồng ý GDPR. Bắt đầu dùng thử miễn phí 14 ngày, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/ticket-fields/" title="اكتشف كيف تساعدك حقول التذاكر في LiveAgent على تخصيص وتحسين استجابات الدعم من خلال جمع وتخزين معلومات العملاء المهمة. جرّب الآن مجانًا وبدون قيود!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/ticket-fields/" title="Enhance support with LiveAgent's custom ticket fields! Store essential data, speed responses, and improve service quality. Free trial today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/campos-do-ticket/" title='Crie campos de tickets personalizados no LiveAgent para organizar demandas, armazenar dados específicos e melhorar o suporte ao cliente. Teste grátis!"' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.es/herramientas/campos-de-ticket/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.es/herramientas/" href="https://www.liveagent.es/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1"><span itemprop="name">Funciones</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Campos de ticket</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-campos-de-ticket">Campos de ticket</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent ofrece campos de ticket personalizados para optimizar el servicio al cliente, permitiendo almacenar información adicional sobre clientes y consultas. Prueba gratuita de 14 días sin tarjeta de crédito. Crea campos únicos como ID de pedido o consentimiento GDPR.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorías:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.es/herramientas/#gestion-de-tickets" title="Gestión de tickets" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Gestión de tickets </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Disponible en:</div> <ul class="compact-header__tags-list"> <li> <a href="/tarifas/" title="Small" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/tarifas/" title="Medium" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/tarifas/" title="Large" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-are-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué son los campos de ticket?</span></a><a href="#h-what-kind-of-information-can-you-store-in-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué tipo de información puede almacenar en los campos del ticket?</span></a><a href="#h-types-of-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Tipos de campos de ticket</span></a><a href="#h-validator-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Opciones de validación</span></a><a href="#h-examples-of-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Ejemplos de campos de ticket</span></a><a href="#h-how-to-create-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Cómo crear campos de ticket</span></a><a href="#h-where-are-ticket-fields-located-inside-the-ticket-view" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Dónde se encuentran los campos del ticket dentro de la vista del ticket?</span></a><a href="#h-adding-or-creating-new-ticket-fields-inside-tickets" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Agregar o crear nuevos campos de tickets dentro de los tickets</span></a><a href="#h-deleting-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Eliminar campos de ticket personalizados</span></a><a href="#h-how-can-you-benefit-from-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Cómo puede beneficiarse de los campos de tickets personalizados?</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Recursos de la base de conocimientos</span></a><a href="#h-ready-to-create-unlimited-custom-ticket-fields" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Listo para crear campos de tickets personalizados ilimitados?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Campos de ticket" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Ticket-fields.svg"> <img fetchpriority="high" src="https://www.liveagent.es/wp/urlslab-download/46c1649895959d5b396e175a2758beb7/Ticket-fields.svg" alt="Integración" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords Trial"> <div class="Signup__sidebar__title">Empiece la prueba gratuita</div> <div class="Signup__sidebar__subtitle">30 days free trial</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Nombre completo" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Nombre de la compañía" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Elija un nombre para su subdominio de LiveAgent. 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href="https://www.liveagent.es/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-what-are-ticket-fields">¿Qué son los campos de ticket?</h2> <p>Los campos de los tickets contienen datos sobre los tickets. Los agentes de soporte suelen utilizarlos para recopilar y almacenar información adicional sobre clientes específicos y sus consultas. Por ejemplo, cuando un cliente se comunica sobre un problema con su pedido, puede guardar su ID de pedido en un campo de <a href="https://www.liveagent.com/app/uploads/2019/09/Internal-tickets.svg" urlslab_href_old="https://www.liveagent.es/herramientas/tickets-internos/" title="App - Uploads - 2019 - 09 - Internal Tickets.svg" onover-preload="1">ticket</a> personalizado para referencia futura.</p> <figure class="wp-block-image size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Mockup-Ticket-fields.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Mockup Ticket Fields.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/165e8684ef77e955ac13ed2d542b198e/Mockup-Ticket-fields.png.webp 966w, https://www.liveagent.es/wp/urlslab-download/e02a100395c30cd318b5cd09a7a31ec2/Mockup-Ticket-fields-300x217.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/bfa94a5dc8fdc8c2edc27adaf91ae724/Mockup-Ticket-fields-768x557.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/9845699f348ebfe42b6c467d8f968e24/Mockup-Ticket-fields-69x50.png.webp 69w, https://www.liveagent.es/wp/urlslab-download/511dda6a0d6fe6944aaeeb55f762ce4d/Mockup-Ticket-fields-35x25.png.webp 35w, https://www.liveagent.es/wp/urlslab-download/fde7b1a8fe48c517a8e47bb70bef37a8/Mockup-Ticket-fields-462x335.png.webp 462w, https://www.liveagent.es/wp/urlslab-download/d3ca0c29673920126b564c2535c0387e/Mockup-Ticket-fields-552x400.png.webp 552w, https://www.liveagent.es/wp/urlslab-download/9a5cf78148c4b14cd7a354f2f41a53ba/Mockup-Ticket-fields-185x134.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/06e495a4a3a636b2ee88ccb737b0fca7/Mockup-Ticket-fields-110x80.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/c8b748de4c2ecdcfc53200d2c9f9ddc2/Mockup-Ticket-fields-485x351.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/2a5f5b74f39a40e2f1b4189543cc86a5/Mockup-Ticket-fields-30x22.png.webp 30w, https://www.liveagent.es/wp/urlslab-download/29acdba0154767642ef10b0f87d0a96f/Mockup-Ticket-fields-250x181.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 966px) 100vw, 966px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8a3e069485f70803f295a08c13a454f6/Mockup-Ticket-fields.png 966w, https://www.liveagent.es/wp/urlslab-download/8553a0f09f8bf35405e3931d6ead8711/Mockup-Ticket-fields-300x217.png 300w, https://www.liveagent.es/wp/urlslab-download/440c297ce7f4f0cdfc3809814e614803/Mockup-Ticket-fields-768x557.png 768w, https://www.liveagent.es/wp/urlslab-download/1d2070b9819637f21e042a6198d32ada/Mockup-Ticket-fields-69x50.png 69w, https://www.liveagent.es/wp/urlslab-download/0ce69b769b1f5f657b587a7b8af8d48b/Mockup-Ticket-fields-35x25.png 35w, https://www.liveagent.es/wp/urlslab-download/3479bc2e39dd478d67055b686dbe2890/Mockup-Ticket-fields-462x335.png 462w, https://www.liveagent.es/wp/urlslab-download/ddf882ed1772da9c41966d9964fc441d/Mockup-Ticket-fields-552x400.png 552w, https://www.liveagent.es/wp/urlslab-download/ebdf6291c6e6230849ac1416e9007c89/Mockup-Ticket-fields-185x134.png 185w, https://www.liveagent.es/wp/urlslab-download/a118158540d16e64dd49f67dee05ef73/Mockup-Ticket-fields-110x80.png 110w, https://www.liveagent.es/wp/urlslab-download/ae286659c2e12ef71d8d3646ca678036/Mockup-Ticket-fields-485x351.png 485w, https://www.liveagent.es/wp/urlslab-download/9b5398e04615602cefb7ebc540d87b0e/Mockup-Ticket-fields-30x22.png 30w, https://www.liveagent.es/wp/urlslab-download/06a722485efe5093c52d59546d41a062/Mockup-Ticket-fields-250x181.png 250w" urlslab-lazy="yes" sizes="(max-width: 966px) 100vw, 966px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/165e8684ef77e955ac13ed2d542b198e/Mockup-Ticket-fields.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="966" height="700" alt="Campos de tickets en el software de gestión de tickets de soporte - LiveAgent" class="wp-image-216023" data-src="https://www.liveagent.es/wp/urlslab-download/8a3e069485f70803f295a08c13a454f6/Mockup-Ticket-fields.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <p>Como resultado de crear un campo personalizado, cada agente de soporte podrá ver la información esencial pertinente a ese ticket, lo cual puede acelerar las respuestas de seguimiento y mejorar en general la calidad del servicio.</p> <h2 class="wp-block-heading" id="h-what-kind-of-information-can-you-store-in-ticket-fields">¿Qué tipo de información puede almacenar en los campos del ticket?</h2> <p>Con el software de ayuda LiveAgent, las posibilidades son infinitas. Por ejemplo, puedes crear campos de boletos personalizados ilimitados con múltiples opciones de formato de entrada de datos.</p> <h3 class="wp-block-heading" id="h-types-of-ticket-fields">Tipos de campos de ticket</h3> <ul class="wp-block-list"> <li>Caja de texto (entrada de texto)</li> <li>Cuadro de lista (menú desplegable con una lista de opciones)</li> <li>Casilla de verificación (una pequeña casilla que necesita marcarse)</li> <li>Grupo de casillas de verificación (los usuarios pueden marcar varias casillas)</li> <li>Dirección postal (formato de dirección postal)</li> </ul> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/Ticket-fields-checkbox-group-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields Checkbox Group 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5ae805c70057aa8f7b17d8dabfbbf730/Ticket-fields-checkbox-group-1-1024x561.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/00301022b96b58411eace31468c5f6af/Ticket-fields-checkbox-group-1-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/067d67ffffc5a232d9ddd09259379264/Ticket-fields-checkbox-group-1-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/86728582555f4494b1fa05a534c6450d/Ticket-fields-checkbox-group-1-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/b34bfcc38111ffbedb9ba0113a700447/Ticket-fields-checkbox-group-1-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/2b9a9740a773f1cef7281c8c880f609b/Ticket-fields-checkbox-group-1-612x335.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/be7d5ab2a9088f7042d2e90acfbcaaac/Ticket-fields-checkbox-group-1-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/6dd0c945ddc44547761364af83193b74/Ticket-fields-checkbox-group-1-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/b19a431b16ba71e50d91465ed48bb1dc/Ticket-fields-checkbox-group-1-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/252551a5f51a90285dcf5f579a55436b/Ticket-fields-checkbox-group-1-485x266.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/b57b4b8e2fcdd95ca0d2e727790dd7c5/Ticket-fields-checkbox-group-1-1024x561.png 1024w, https://www.liveagent.es/wp/urlslab-download/c3ca8076a5ea58f442467e6974962bbe/Ticket-fields-checkbox-group-1-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/5b3a2d05c42b979f145132a131d6af84/Ticket-fields-checkbox-group-1-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/58ff37d14914333ebbc5f3e83924bef4/Ticket-fields-checkbox-group-1-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/323832b7c55ce7a5f77f705be627fad2/Ticket-fields-checkbox-group-1-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/de9ea354a23f213d432494f6ee9857de/Ticket-fields-checkbox-group-1-612x335.png 612w, https://www.liveagent.es/wp/urlslab-download/f2406794ad2f113c43aa209e7cfc62e6/Ticket-fields-checkbox-group-1-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/30baa88874be8b58ac9192b17fc5aba9/Ticket-fields-checkbox-group-1-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/013216b3748a435e868b15cf94cfd1c6/Ticket-fields-checkbox-group-1-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/148e738c069cceeb88576069f3c845a3/Ticket-fields-checkbox-group-1-485x266.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5ae805c70057aa8f7b17d8dabfbbf730/Ticket-fields-checkbox-group-1-1024x561.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="561" data-id="400934" alt="" class="wp-image-400934" data-src="https://www.liveagent.es/wp/urlslab-download/b57b4b8e2fcdd95ca0d2e727790dd7c5/Ticket-fields-checkbox-group-1-1024x561.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/Ticket-fields-listbox-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields Listbox 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9b10570b8b1812f49b0a59c3cac89f31/Ticket-fields-listbox-1-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/79d5afaeaf8799bcafbcb13d342e01cc/Ticket-fields-listbox-1-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/b9486f4dcad2279cfe5a695ca321f5ca/Ticket-fields-listbox-1-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/8864ba30e48d5bbf4eb6c7420cb8897f/Ticket-fields-listbox-1-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/11e0dd8ad84c879391608ab0398ae8bf/Ticket-fields-listbox-1-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/f2b84976fc4dbf552d8e3652e66e37e0/Ticket-fields-listbox-1-613x335.png.webp 613w, https://www.liveagent.es/wp/urlslab-download/f0e11c5a2ae6f41d0a905033b60c4f3c/Ticket-fields-listbox-1-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/00ae90b4d1de3261afe9de7fd1798dce/Ticket-fields-listbox-1-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/d949c7fb924fdd1726c0ea80c1698a80/Ticket-fields-listbox-1-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/a221e60398da8a67301062bd06a4a4e2/Ticket-fields-listbox-1-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/cae47551d7cea1bbe81416b482ca5f98/Ticket-fields-listbox-1-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/3fc257d2ee1369d3150c27710653d13d/Ticket-fields-listbox-1-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/a61682b32f42e8c3a4c2e54f0dce6915/Ticket-fields-listbox-1-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/70ef19cea53f3fa58b46d7b18e465267/Ticket-fields-listbox-1-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/1c167db0b89ec0d7fd9a655b0f4a2705/Ticket-fields-listbox-1-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/5f17e97a6cbfa2f75ba4a157031e33c5/Ticket-fields-listbox-1-613x335.png 613w, https://www.liveagent.es/wp/urlslab-download/635b39ca2bc8712d521c2a25a54489e1/Ticket-fields-listbox-1-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/61076b569c7946f650afe5b1f759345b/Ticket-fields-listbox-1-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/d394bbb7b878c536d5b04a391c320bfb/Ticket-fields-listbox-1-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/cb44a3fddaa5fb27ffd8bebb1003d616/Ticket-fields-listbox-1-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9b10570b8b1812f49b0a59c3cac89f31/Ticket-fields-listbox-1-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" data-id="400963" alt="" class="wp-image-400963" data-src="https://www.liveagent.es/wp/urlslab-download/cae47551d7cea1bbe81416b482ca5f98/Ticket-fields-listbox-1-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> </figure> <p>Las opciones del validador pueden asegurar que todos los datos ingresados en los campos personalizados de los tickets sean correctos y que su sistema de tickets de soporte al cliente esté actualizado.</p> <h3 class="wp-block-heading" id="h-validator-options">Opciones de validación</h3> <ul class="wp-block-list"> <li>Sin validador</li> <li>Expresión regular personalizada (this\s+is\s+text)</li> <li>Entero (un número completo que puede ser positivo, negativo o cero)</li> <li>Número decimal (un número no entero como 2.25 o 1.6)</li> <li>Cadena alfanumérica (letras y números)</li> <li>Cadena alfanumérica con espacios.</li> <li>Dirección web/URL (https://www.liveagent.com)</li> <li>IPv4 o IPv6 (192.0. 2.146 o 2001:0db8:85a3:0000:0000:8a2e:0370:7334)</li> <li>Dirección de correo electrónico (hello@liveagent.com)</li> <li>Número de tarjeta de crédito (1234-4567-7891-2345)</li> <li><p>Número de teléfono de EE.UU. (888-257-8754)</p></li> <li>Número de teléfono internacional (+421 2 33 456 826)</li> <li>Formatos de fecha (YYYY-MM-dd o YYYY/MM/dd o dd-MM-YYYY)</li> <li>Formato de hora (HH:MM)</li> <li>Número de seguridad social (123-45-6789)</li> </ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Create unlimited custom ticket fields</p> <p class="BlockDiscover__text">Create unique ticket fields (such as order ID, or GDPR consent) to provide the best possible customer service experiences. Try it today. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Start free 14-day trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-examples-of-ticket-fields">Ejemplos de campos de ticket</h2> <p>¿No sabe qué tipo de campos de ticket pueden resultar útiles? Consulte nuestros ejemplos en busca de inspiración.</p> <ul class="wp-block-list"> <li>ID de pedido</li> <li>Número de tarjeta de crédito</li> <li>Número de seguro social</li> <li>Puntaje crediticio</li> <li>Código de promoción defectuoso</li> <li>Motivo de reembolso</li> <li>Sitio web</li> <li>Nombre de la cuenta</li> <li>Género y pronombres</li> </ul> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/ticket-fields.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket Fields.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ccd0b198d8f48f30227c2c1243f2e591/ticket-fields-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/6c1d8cafbc13f7b455a7f1d0affb4516/ticket-fields-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/b4321a64e4566c315aa456c99f425c72/ticket-fields-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/7263da3b91c1513bd627808c868eb8ec/ticket-fields-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/88b44058b8a170599852c5ac8435108e/ticket-fields-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/576c8c785d299a4425de12892b725f78/ticket-fields-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/7e370583aa76f3f9da8bc4c2f49f3b92/ticket-fields-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/24c23c3f1236f0c5c14d29a3f66e185a/ticket-fields-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/38e30ee742f849255daeb8ac32877250/ticket-fields-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/75bded3c77bf6d2960793a9e482c20a5/ticket-fields-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a4ea1ade2c9b810c5a0e9e746fc09d76/ticket-fields-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/b575679908c27cf44e53ec9bc0c14359/ticket-fields-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/2544db23b41a10f3d780e2ff701ed63c/ticket-fields-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/2df841365b582a4c0f39f49baf2837e6/ticket-fields-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/2b6e9d598515313c30aaf3516023138b/ticket-fields-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/a3aa4c0d0293e3240b3e95120d567593/ticket-fields-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/79f2d2eb29b38a6b5d946ba927a9fd20/ticket-fields-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/9cfa23d05e3a12f9f53da5f7e7d053bd/ticket-fields-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/b599ebde2dc0a31a4d8b97080ba61462/ticket-fields-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/afb608f2a412b0eed38d1c5ffa01d6d1/ticket-fields-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ccd0b198d8f48f30227c2c1243f2e591/ticket-fields-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="campos de ticket" class="wp-image-401040" data-src="https://www.liveagent.es/wp/urlslab-download/a4ea1ade2c9b810c5a0e9e746fc09d76/ticket-fields-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-create-ticket-fields">Cómo crear campos de ticket</h2> <ol class="wp-block-list"> <li>Inicia sesión en LiveAgent.</li> <li><p>Haz clic en<strong> Configuración</strong>.</p></li> <li><p>Haz clic en <strong>Sistema</strong>.</p></li> <li><p>Haz clic en <strong>Campos de boleto</strong>.</p></li> <li><p>Haga clic en el botón naranja <strong>Crear</strong> junto a la barra de búsqueda.</p></li> <li><p><strong>Establecer un nombre de código para su campo de ticket personalizado.</strong> Por ejemplo, puede ser algo como “order_id” o “reembolso”. Tenga en cuenta que solo se permiten letras minúsculas, números, guiones o guiones bajos en el código. No se pueden usar espacios.</p></li> <li><p><strong>Nombre su campo de boleta personalizado. </strong>Esta vez puede nombrarlo “ID de orden” o “Motivo de reembolso” sin ninguna restricción de formato.</p></li> <li><p><strong>Haga clic en Tipo y seleccione la opción de entrada que mejor se adapte a sus necesidades</strong>. Puede elegir entre los siguientes formatos: entrada de texto, cuadro de lista, casilla de verificación, grupo de casillas de verificación o dirección postal.</p></li> </ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/Create-ticket-field.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Create Ticket Field.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/27bb14286a2e156c884d79003b44590b/Create-ticket-field-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/0fd9ea1e70c0859ac4339659adb849e8/Create-ticket-field-300x163.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/0d38c80244144e2e45dd5dbd554a672d/Create-ticket-field-768x418.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/eed321bef2c4dbf753a039125b9e7d7e/Create-ticket-field-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/315e5232b96c3da4eaf5e00cb04319cf/Create-ticket-field-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/070d866e0ebc82a76367e3240df2b1cd/Create-ticket-field-615x335.png.webp 615w, https://www.liveagent.es/wp/urlslab-download/f35457d556fbc10724f89d5b88749dff/Create-ticket-field-700x381.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/cb9be66959f7e4f10591004c994e4955/Create-ticket-field-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/827703f308a4820d09ff14129d1d384e/Create-ticket-field-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/9302c039b726702d44690a5c8e5226d7/Create-ticket-field-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/6fbd6f34fdb847b48d1f35fd5e735fb0/Create-ticket-field-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/ddcf7f239adba9eefe602c0de849a525/Create-ticket-field-300x163.png 300w, https://www.liveagent.es/wp/urlslab-download/20bc0ff59190390d9bfcfa8a0071ce30/Create-ticket-field-768x418.png 768w, https://www.liveagent.es/wp/urlslab-download/fea5d429b5243ed3f3a9d4dd54ffb6df/Create-ticket-field-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/407d2b45297740ba073910621c183571/Create-ticket-field-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/27d7e4ee2af65c5fbc17f1587a249b16/Create-ticket-field-615x335.png 615w, https://www.liveagent.es/wp/urlslab-download/13f00bba7c0823084ccaaf281a5e61ba/Create-ticket-field-700x381.png 700w, https://www.liveagent.es/wp/urlslab-download/24b9b3119dc819f7c499311668ddfaf5/Create-ticket-field-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/4ab4b5fc9d85ee12b72c50bd6a0bc8b2/Create-ticket-field-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/322b9a467632db2fb8f694fc59ff98a9/Create-ticket-field-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/27bb14286a2e156c884d79003b44590b/Create-ticket-field-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="Creando un campo de ticket" class="wp-image-401075" data-src="https://www.liveagent.es/wp/urlslab-download/6fbd6f34fdb847b48d1f35fd5e735fb0/Create-ticket-field-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <p></p><p><strong>Opcional:</strong> haga clic en la descripción y escriba una descripción para el campo de ticket personalizado. Usted y su personal pueden encontrar detalles adicionales sobre el campo del ticket después de leer la explicación.</p> <ol class="wp-block-list" start="9"> <li><p><strong>Selecciona la opción de Visibilidad</strong> y elige si quieres que el campo de ticket esté siempre visible en el panel de información del ticket.</p></li> <li><p>Haz clic en <strong>Crear</strong>.</p></li> </ol> <h2 class="wp-block-heading" id="h-where-are-ticket-fields-located-inside-the-ticket-view">¿Dónde se encuentran los campos del ticket dentro de la vista del ticket?</h2> <p>Puede encontrar los campos del ticket en la esquina inferior derecha de la pantalla mientras trabaja en un ticket. El icono de Campos le ayudará a encontrarlos.</p> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/ticket-view-ticket-field.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Ticket View Ticket Field.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5a05db4233faa7e5057cfd5bb6703029/ticket-view-ticket-field-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/6ac94a7b381fb020d6fa9184d66fb63d/ticket-view-ticket-field-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/abec3fc69af8053f59d42efff3679877/ticket-view-ticket-field-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/401894b6f25a254704dc0e7bbe95c66d/ticket-view-ticket-field-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/ded70943e9bfedb0fd7d0230740b4a7c/ticket-view-ticket-field-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/a16ad364d4250cd388edc744daf8072d/ticket-view-ticket-field-612x335.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/f7d04649cf55569b9955b937c659ab12/ticket-view-ticket-field-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/9c72597aee7c8c7f4bf08c126ce195cd/ticket-view-ticket-field-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/d05b693b8bec855f74e5af613d5537e2/ticket-view-ticket-field-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/e47fa6b71b8d37edcce0a2d08913e515/ticket-view-ticket-field-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/026180c38d7681168a82b468e0924dab/ticket-view-ticket-field-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/629d95ae5d502aa5e3736caf9e0f163b/ticket-view-ticket-field-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/9ecd57306d331cce544a088ae06f1a77/ticket-view-ticket-field-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/c8806505d53c910a9d89233ff6377584/ticket-view-ticket-field-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/89b8aa2599ecc7eb83315e3978f05598/ticket-view-ticket-field-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/bb65809748dbe71e33815b0046f206cd/ticket-view-ticket-field-612x335.png 612w, https://www.liveagent.es/wp/urlslab-download/cd8617074290926e2d79ee2d01432a87/ticket-view-ticket-field-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/9e2549b4dff41be7f6a5103a5fc96ae2/ticket-view-ticket-field-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/06ff79d212a4020d361bbcf7f932e6b5/ticket-view-ticket-field-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/dbdbbf766c0a3554a7d80ab8d77f7925/ticket-view-ticket-field-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5a05db4233faa7e5057cfd5bb6703029/ticket-view-ticket-field-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="campos de ticket en la vista de ticket" class="wp-image-401112" data-src="https://www.liveagent.es/wp/urlslab-download/026180c38d7681168a82b468e0924dab/ticket-view-ticket-field-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-adding-or-creating-new-ticket-fields-inside-tickets">Agregar o crear nuevos campos de tickets dentro de los tickets</h2> <ol class="wp-block-list"> <li>Inicia sesión en LiveAgent.</li> <li><p>Haz clic en <strong>Tickets.</strong></p></li> <li><p><strong>Selecciona un ticket </strong>haciendo clic en él.</p></li> <li><p>Haz clic en <strong>Campos</strong> en la esquina inferior derecha de la pantalla.</p></li> <li><p>Haz clic en <strong>Agregar campo</strong>.</p></li> <li><p><strong>Sigue los pasos 6-10 </strong>de las instrucciones anteriores.</p></li> <li><p><strong>Rellena el campo de boleto</strong> que acabas de crear.</p></li> <li><p>Haz clic en <strong>Guardar</strong>.</p></li> </ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/create-field-in-ticket.png" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Create Field In Ticket.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/e746540a5758a765344942aea42aac65/create-field-in-ticket-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/aec7fbee1ae7480f036213920ff2aa54/create-field-in-ticket-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/bfaf46064c0793781076006c29d93458/create-field-in-ticket-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/4852573cdcd61854f63c29f1b223ab62/create-field-in-ticket-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/ee26a43d562622865317e2530f9cda39/create-field-in-ticket-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/ccf4ce92a68009c562c1e46400a467b2/create-field-in-ticket-613x335.png.webp 613w, https://www.liveagent.es/wp/urlslab-download/13a0b7394207f6c757948b7dba38788e/create-field-in-ticket-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/d297afe4e8357e78836aff6b61794396/create-field-in-ticket-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/fbb2dfa2baa15ae1263df46b50b186cb/create-field-in-ticket-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/b37e3328dea5a34e47f662e9fe14f22c/create-field-in-ticket-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/bb9b9422fedb60b2481adefd1980894a/create-field-in-ticket-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/6806aa95094f3ca48eb25e75969b4ac1/create-field-in-ticket-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/2039371c812e2ad5a538469de180f2a0/create-field-in-ticket-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/c4cb5b2e349adbacc09a96d4a788f39f/create-field-in-ticket-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/e5c366d9329d977c55612bf0f0fec468/create-field-in-ticket-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/61391f234537234fa87388588465e2b3/create-field-in-ticket-613x335.png 613w, https://www.liveagent.es/wp/urlslab-download/37e2be9168d7fe143fd5469a176ab981/create-field-in-ticket-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/9f58f247d6dc40d7b425d9684d1918ac/create-field-in-ticket-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/f61284a0be98e246514800e2b7c51aee/create-field-in-ticket-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/47b1518af8a1271fcd8fbff773c32481/create-field-in-ticket-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/e746540a5758a765344942aea42aac65/create-field-in-ticket-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="agregar un nuevo campo de ticket en la vista de ticket" class="wp-image-401147" data-src="https://www.liveagent.es/wp/urlslab-download/bb9b9422fedb60b2481adefd1980894a/create-field-in-ticket-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-deleting-custom-ticket-fields">Eliminar campos de ticket personalizados</h2> <p>Para eliminar un campo de ticket personalizado de un ticket, haga clic en el icono de la papelera al lado. Alternativamente, si desea eliminar un campo de ticket personalizado por completo (y eliminarlo de todos los tickets):</p> <ol class="wp-block-list"> <li>Inicia sesión en LiveAgent.</li> <li><p>Haz clic en <strong>Configuración</strong>.</p></li> <li><p>Haz clic en <strong>Sistema</strong>.</p></li> <li><p>Haz clic en <strong>Campos de boleto</strong>.</p></li> <li><p>Encuentra el campo de ticket que deseas eliminar y <strong>haz clic en el icono de la papelera</strong>.</p></li> <li><p>Haz clic en <strong>Sí</strong> en el cuadro de diálogo de confirmación.</p></li> </ol> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2021/08/delete-ticket-field.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c230a5752e0d5b1abb735bea6ecc095c/delete-ticket-field-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/c8c529389f409ebae783be9b9d6446e0/delete-ticket-field-300x163.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/7082bc9c5de8a351a3333a8ad570880d/delete-ticket-field-768x418.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/7dd190875e0e0ae5600d63920cfabcfe/delete-ticket-field-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/9585588efbf3b374f1185352e20ca3c4/delete-ticket-field-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/0347d76985940d7d072116fc8e4dc73d/delete-ticket-field-615x335.png.webp 615w, https://www.liveagent.es/wp/urlslab-download/07e2171cba2c79beb1dadacc4ba73b72/delete-ticket-field-700x381.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/fef853b4f988b8adfe0ccaaf16dda75d/delete-ticket-field-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/b5387384b6f38e612d6421dab5552ccf/delete-ticket-field-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/8208c01e6e50f699961fe513480d7bb3/delete-ticket-field-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/141c977b34c21144aad95acf8db5bbb3/delete-ticket-field-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/43593276cd0d232cee5ec7a622196b02/delete-ticket-field-300x163.png 300w, https://www.liveagent.es/wp/urlslab-download/2784d8c6b40b5c3d8fed6b8d97fb7d24/delete-ticket-field-768x418.png 768w, https://www.liveagent.es/wp/urlslab-download/5adc449bc2b06d0d03e8b074a8de5934/delete-ticket-field-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/f97b60d3513c4db46d851ddb5aa59a27/delete-ticket-field-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/04484aac9b2ef4eca3acd446f25d4e09/delete-ticket-field-615x335.png 615w, https://www.liveagent.es/wp/urlslab-download/d50f871de749e923f2a8b2b9bfe50613/delete-ticket-field-700x381.png 700w, https://www.liveagent.es/wp/urlslab-download/a89d8ff365baa91846a37c1fab8b54c5/delete-ticket-field-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/246894a32282e964db2a85051afb1191/delete-ticket-field-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/07fb1c71ef2ddb0b9aa1d85d4800a66c/delete-ticket-field-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c230a5752e0d5b1abb735bea6ecc095c/delete-ticket-field-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="eliminar un campo de ticket" class="wp-image-401205" data-src="https://www.liveagent.es/wp/urlslab-download/141c977b34c21144aad95acf8db5bbb3/delete-ticket-field-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-custom-ticket-fields">¿Cómo puede beneficiarse de los campos de tickets personalizados?</h2> <p>Los campos de ticket personalizados son una función del servicio de atención al cliente que pueden ayudarte a proporcionar un mejor servicio. Al tener toda la información esencial del ticket a mano, podrás brindar un soporte al cliente rápido, informado y personalizado. Estos campos de ticket personalizados están disponibles para todos los <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">agentes</a> <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">de soporte</a> dentro de la herramienta de <a href="https://www.liveagent.es/academia/porque-usar-el-sistema-de-ticketing/" title="Descubre cómo un sistema de ticketing mejora la eficiencia, organiza solicitudes y eleva la satisfacción del cliente en tu empresa." hreflang="es-ES" onover-preload="1">tickets</a> de servicio de atención al cliente. Mediante el uso de campos de ticket, los agentes pueden localizar fácilmente información importante dentro de los tickets, ahorrando tiempo valioso y mejorando la experiencia general de soporte al cliente. Además, la información personalizada estará disponible para todos los agentes de soporte, lo que facilitará la transferencia de los tickets de manera fluida.</p> <p>Por ejemplo, supongamos que a un agente se le asigna un ticket abierto que contiene un largo hilo de comunicación. Con campos de ticket personalizados, pueden identificar fácilmente la información esencial en lugar de desplazarse por todo el hilo del ticket para encontrarla.</p> <p>Supongamos que el cliente desea recibir información actualizada sobre el progreso de su reembolso. A diferencia de tener que desplazarse por los mensajes anteriores para encontrar su ID de pedido, o peor aún, tener que volver a pedirlo al cliente, los agentes pueden tener la información fácilmente accesible con campos de ticket personalizados.</p> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h2 class="wp-block-heading" id="h-knowledge-base-resources">Recursos de la base de conocimientos</h2> <ul class="wp-block-list"> <li><p><a href="https://support.liveagent.com/066240-Ticket-fields?r=1" urlslab_href_old="http://support.ladesk.com/066240-Ticket-fields" title='Learn how to create and add custom ticket fields in LiveAgent to gather more info and enhance ticket management. Unlimited options available!"' hreflang="en-US">Configuración de campos de ticket</a></p></li> <li><p>Ticket/Customer insights (CRM)</p></li> <li><p><a href="https://www.liveagent.es/herramientas/campos-de-contacto/" urlslab_href_old="https://www.liveagent.es/momayezat/campos-de-contacto/" title="Descubre cómo los campos de contacto en LiveAgent pueden personalizar tu servicio al cliente y mejorar la automatización. ¡Prueba gratis ahora!" hreflang="es-ES" onover-preload="1">Campos de contacto</a></p></li> <li><p><a href="https://www.liveagent.es/glosario/detalles-de-ticket/" urlslab_href_old="https://www.liveagent.es/klantenondersteuning-woordenlijst/detalles-de-ticket/" title="Descubre cómo los detalles del ticket en LiveAgent mejoran la gestión de soporte con información clave para brindar atención personalizada y eficaz." hreflang="es-ES" onover-preload="1">Detalle del ticket</a></p></li> <li><p><a href="https://support.liveagent.com/147815-Set-visitor-specific-values-with-javascript" title="Easily set visitor-specific data like name, email, or custom fields in LiveAgent using JavaScript for personalized chat experiences!" hreflang="en-US">Establecer valores específicos del visitante con JavaScript</a></p></li> <li><p><a href="https://support.liveagent.com/487334-How-to-automatically-fill-a-custom-ticketcontact-field?r=1" urlslab_href_old="https://support.liveagent.com/487334-Como-llenar-automaticamente-un-campo-personalizado-de-ticketcontacto/" title="Auto-fill custom ticket fields in LiveAgent using rules and regex. Perfect for updating fields with data from external forms." hreflang="en-US">Cómo llenar automáticamente un campo de ticket</a></p></li> </ul> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.es/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="39"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="h-ready-to-create-unlimited-custom-ticket-fields">¿Listo para crear campos de tickets personalizados ilimitados?</h2> <p></p><p>Cree campos de tickets únicos (como ID de orden o consentimiento de GDPR) con nuestro sistema de tickets de soporte para brindar las mejores experiencias posibles de servicio al cliente. <a href="https://www.liveagent.es/prueba/" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1">Comience una prueba gratuita de 30 días</a> hoy. No se requiere tarjeta de crédito.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Ready to organize and categorize your customer inquiries effectively?</p> <p class="BlockDiscover__text">LiveAgent's Ticket Fields feature is here to streamline your ticket management process.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-c-mo-puede-beneficiarse-de-los-campos-de-tickets-personalizados">¿Cómo puede beneficiarse de los campos de tickets personalizados?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Los campos personalizados de los tickets pueden ayudarte a brindar un mejor servicio. Al tener toda la información esencial del ticket a mano, podrás proporcionar un soporte al cliente rápido, conocedor y personalizado.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-tipo-de-informaci-n-puede-almacenar-en-los-campos-del-ticket">¿Qué tipo de información puede almacenar en los campos del ticket?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Con el software de <a href="https://www.liveagent.es/academia/help-desk-vs-service-desk/" title="Descubre la diferencia clave entre help desk y service desk. Aprende cuál se adapta mejor a tu negocio con LiveAgent. ¡Visítanos ahora!" hreflang="es-ES" onover-preload="1">help desk</a> de LiveAgent, las posibilidades son infinitas. Por ejemplo, puedes crear campos de tickets personalizados ilimitados con múltiples opciones de formato de entrada de datos.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-son-los-campos-de-ticket">¿Qué son los campos de ticket?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Los campos de ticket contienen datos sobre los tickets. <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">Los agentes de</a> soporte generalmente los utilizan para recopilar y almacenar información adicional sobre clientes específicos y sus consultas. Por ejemplo, cuando un cliente se comunica sobre un problema con su pedido, puedes guardar su ID de pedido en un campo de ticket personalizado para futuras referencias.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Artículos relacionados</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/glosario/registro-de-tickets/" title="Los Tickets pueden estar sin resolver por numerosas razones - por un alto volumen de tickets, un bajo rendimiento de agentes o un simplemente por un pico inesperado." hreflang="es-ES" onover-preload="1"><img alt="Los Tickets pueden estar sin resolver por numerosas razones - por un alto volumen de tickets, un bajo rendimiento de agentes o un simplemente por un pico inesperado." data-src="https://assets.flowhunt.io/screenshots/1cc361f11003d45f/7ecb8ef6740e438a/1728950041_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.es/glosario/registro-de-tickets/" title="Los Tickets pueden estar sin resolver por numerosas razones - por un alto volumen de tickets, un bajo rendimiento de agentes o un simplemente por un pico inesperado." hreflang="es-ES" onover-preload="1">Registro de Tickets</a></p><p class="urlslab-rel-res-item-summary">Descubre cómo evitar la acumulación de tickets y mejorar el soporte al cliente con LiveAgent. 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