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<div class="column"> <nav aria-label="Breadcrumb navigation"> <ul class="breadcrumbs"> <li> <a href="/page/government-ontario">Home</a> </li> <li> <a href="/page/government">Government</a> </li> <li> <a href="/page/ministries">Ministries</a> </li> </ul> </nav> </div> </div> </div> </div> </span> <div class="row"> <div class="small-12 columns"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-mainpagecontent"> <script> window.apiConfig = { searchKey: "search-tnzginds9fgf1g4gis56m8vn", engineName: "prod-ontarioca-search", endpointBase: "https://prod-ontario-search.ent.us-east-1.aws.found.io" } window.endpointConfig = { en: "/search/search-results/", fr: "/fr/recherche/resultats-de-recherche/" } </script> <article> <svg aria-hidden="true" height="0" width="0"> <defs> <clipPath id="pattern1a" clipPathUnits="objectBoundingBox"> <path d="M1,1 H0.084 C0.031,0.671,0.003,0.336,0,0 h0.881 C0.889,0.336,0.927,0.671,1,1"/> </clipPath> </defs> </svg> <svg aria-hidden="true" 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class="banner__intro--inner-wrapper"> <h1><span><span>Ministry of Public and Business Service Delivery and Procurement</span></span> </h1> <div class="banner__intro--text"> <div><p>Delivering vital programs, services, and products both in-person and online to Ontarians, overseeing consumer protection and making it easier to run a business in Ontario.</p> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="main-content small-12 columns" id="toc-end"> <div> <div class="body-field"><div class="row"><div class="medium-6 columns"><h2 class="h4"><a href="/page/serviceontario">ServiceOntario</a></h2><p>We help you get your driver’s licence, licence plates, health card, Ontario Photo Card, birth certificate, and other vital documents and services provided by the Government of Ontario.</p></div><div class="medium-6 columns"><h2 class="h4"><a href="/page/consumer-protection-ontario">Consumer Protection Ontario</a></h2><p>We help you ask the right questions when you make important decisions, like signing a contract, buying a car, starting home renovations, and more. Know the law and your rights as a consumer.</p></div></div><div class="row"><div class="medium-6 columns"><h2 class="h4"><a href="https://www.archives.gov.on.ca/en/index.aspx">Archives of Ontario</a></h2><p>The Archives of Ontario is the largest provincial archives in Canada, and the premier source of information about the history of the land we now call Ontario and its people. Since 1903, we’ve been collecting, preserving, and making available the documentary heritage of the province.</p></div><div class="medium-6 columns"><h2 class="h4"><a href="/search/ontario-gazette">The Ontario Gazette</a></h2><p>The official publication for legislative decisions, proclamations of new statutes, all regulations made under Ontario statutes, and notices that must be made public.</p></div></div><hr><div class="row"><div class="medium-8 columns"><h2 class="h4">What we do</h2><ul><li>lead consumer protection, public safety and business law — promote a fair, safe and informed marketplace for consumers and business</li><li>provide Ontario government ministries and employees with procurement, finance and a range of enterprise business services</li><li>deliver user-friendly digital platforms like <a href="https://www.ontario.ca/">Ontario.ca</a> and the <a href="https://data.ontario.ca/">Data Catalogue</a> — establish digital and data policies, laws and frameworks, and <a href="/page/digital-service-standard">digital standards</a></li><li>champion inclusion and accessibility initiatives across the enterprise, support all ministries to build an even more accessible, inclusive workplace</li><li>promote good recordkeeping practices across the government and provide strategic leadership for freedom of information and privacy protection and information management</li><li>build, manage, preserve, and provide public access to the collection of Ontario’s historical records and documents</li><li>help individuals and businesses access government services and information</li><li>oversee <a href="/page/about-consumer-protection-ontario-administrative-authorities">12 administrative authorities</a></li></ul></div><div class="medium-4 columns"><h2 class="h4">Contact us</h2><ul class="no-bullet"><li><a href="https://www.linkedin.com/company/ontario-ministry-of-government-and-consumer-services/"><svg class="ontario-icon margin-right-8-!" alt="" aria-hidden="true" focusable="false" preserveaspectratio="xMidYMid meet" sol:category="primary" viewbox="0 0 24 24"><use xlink:href="#ontario-icon-linkedin"></use></svg>LinkedIn</a></li><li><a href="/feedback/contact-us?id=26922&nid=72703"><svg class="ontario-icon margin-right-8-!" alt="" aria-hidden="true" focusable="false" preserveaspectratio="xMidYMid meet" sol:category="primary" viewbox="0 0 24 24"><use xlink:href="#ontario-icon-email"></use></svg>Contact form</a></li></ul><h3 class="h5">For customer service</h3><ul class="no-bullet"><li><a href="/locations/serviceontario">ServiceOntario</a></li><li><a href="/feedback/contact-us?id=26911&nid=54081">Consumer Protection Ontario</a></li><li><a href="http://www.archives.gov.on.ca/en/about/contact.aspx">Archives of Ontario</a></li></ul><p><strong>Ministry of Public and Business Service Delivery and Procurement</strong> <br>777 Bay Street, 5<sup>th</sup> Floor <br>Toronto, Ontario M7A 2J3</p><ul class="no-bullet"><li><a href="https://www.infogo.gov.on.ca/org?id=1102">Employee directory</a></li></ul><h2 class="h4 no-margin no-padding no-border">Minister, media and news</h2><ul class="no-bullet"><li><a href="https://www.infogo.gov.on.ca/org?id=1103">Minister's office</a></li><li><a href="https://news.ontario.ca/contacts/en/">Media contacts</a></li><li><a href="https://news.ontario.ca/mpbsd/en">Ministry news</a></li></ul></div></div><hr><div class="row"><div class="medium-7 columns"><h2 class="h4">Service standards</h2><ul><li>We treat clients with fairness, equality and courtesy</li><li>If service is disrupted, we’ll tell you why, when it will be back and if there are alternate options</li><li>We provide <a href="/page/accessibility">accessible services</a> that support people with disabilities</li><li>Without an appointment, wait times at ServiceOntario centres are less than 20 minutes, unless we tell you otherwise</li><li>ServiceOntario offers 9 money-back guarantees for select online services</li></ul></div><div class="medium-5 columns"><h2 class="h4">Services and information</h2><ul class="no-bullet"><li><a href="/page/accessibility">Accessibility</a></li><li><a href="/page/authenticate-document-use-outside-canada">Authenticate a document for use outside Canada</a></li><li><a href="/page/freedom-information-request">How to make a Freedom of Information request</a></li><li><a href="/page/ontario-government-service-standards">Ontario government service standards</a></li><li><a href="/page/personal-information-and-privacy-rules">Personal information and privacy rules</a></li><li><a href="http://www.archives.gov.on.ca/en/index.aspx">Archives of Ontario</a></li><li><a href="/page/government-data">Government data</a></li></ul></div></div><hr><div class="row"><div class="large-12 columns"><h2 class="h4">Administrative authorities</h2><p>The ministry and these <a href="/page/about-consumer-protection-ontario-administrative-authorities">administrative authorities</a> ensure that a number of Ontario’s consumer protection and public safety laws are applied and enforced:</p><ul class="no-bullet columns-2"><li><a href="https://www.thebao.ca/">Bereavement Authority of Ontario</a></li><li><a href="https://www.condoauthorityontario.ca/">Condominium Authority of Ontario</a></li><li><a href="https://cmrao.ca/">Condominium Management Regulatory Authority of Ontario</a></li><li><a href="http://www.esasafe.com/">Electrical Safety Authority</a></li><li><a href="http://www.hcraontario.ca/">Home Construction Regulatory Authority</a></li><li><a href="https://www.ontarioonecall.ca/">Ontario One Call (One Call)</a></li><li><a href="http://www.omvic.on.ca/portal/">Ontario Motor Vehicle Industry Council</a></li><li><a href="http://www.reco.on.ca/">Real Estate Council of Ontario</a></li><li><a href="https://www.tarion.com/">Tarion</a></li><li><a href="http://www.tssa.org/">Technical Standards and Safety Authority</a></li><li><a href="http://www.tico.ca/">Travel Industry Council of Ontario</a></li><li><a href="http://www.vqaontario.ca">Vintners Quality Alliance Ontario</a></li></ul></div></div><hr><h2 class="h4">Legislation</h2><p>The ministry administers the following legislation:</p><ul class="no-bullet columns-2"><li><a href="/laws/statute/20a07"><cite>Alternative Filing Methods for Business Act, 2020</cite></a></li><li><a href="/laws/statute/90a23"><cite>Apportionment Act</cite></a></li><li><a href="/laws/statute/06a34"><cite>Archives and Recordkeeping Act, 2006</cite></a></li><li><a href="/laws/statute/00a03"><cite>Arthur Wishart Act (Franchise Disclosure), 2000</cite></a></li><li><a href="/laws/statute/90a33"><cite>Assignments and Preferences Act</cite></a></li><li><a href="/laws/statute/22a02"><cite>At Your Service Act, 2022</cite></a></li><li><a href="/laws/statute/90b02"><cite>Bailiffs Act</cite></a></li><li><a href="/laws/statute/90b10"><cite>Boundaries Act</cite></a></li><li><a href="/laws/statute/90b16"><cite>Business Corporations Act</cite></a></li><li><a href="/laws/statute/90b17"><cite>Business Names Act</cite></a></li><li><a href="/laws/statute/94b32"><cite>Business Regulation Reform Act, 1994</cite></a></li><li><a href="/laws/statute/90c07"><cite>Change of Name Act</cite></a></li><li><a href="/laws/statute/90c35"><cite>Co-operative Corporations Act</cite></a></li><li><a href="/laws/statute/90c14"><cite>Collection and Debt Settlement Services Act</cite></a></li><li><a href="/laws/statute/98c19"><cite>Condominium Act, 1998</cite></a></li><li><a href="/laws/statute/15c28"><cite>Condominium Management Services Act, 2015</cite></a></li><li><a href="/laws/statute/02c30"><cite>Consumer Protection Act, 2002</cite></a></li><li><a href="/laws/statute/90c33"><cite>Consumer Reporting Act</cite></a></li><li><a href="/laws/statute/90c38"><cite>Corporations Act</cite></a></li><li><a href="/laws/statute/90c39"><cite>Corporations Information Act</cite></a></li><li><a href="/laws/statute/90d12"><cite>Discriminatory Business Practices Act</cite></a></li><li><a href="/laws/statute/98e15"><cite>Electricity Act, 1998</cite></a> (in respect of Parts <abbr title="eight">VIII</abbr> and <abbr title="nine">IX</abbr>.1)</li><li><a href="/laws/statute/10e01"><cite>Electronic Land Registration Services Act, 2010</cite></a></li><li><a href="/laws/statute/91e44"><cite>Electronic Registration Act (Ministry of Consumer and Business Services Statutes), 1991</cite></a></li><li><a href="/laws/statute/90e27"><cite>Extra-Provincial Corporations Act</cite></a></li><li><a href="/laws/statute/90f01"><cite>Factors Act</cite></a></li><li><a href="/laws/statute/20f36"><cite>Film Content Information Act, 2020</cite></a></li><li><a href="/laws/statute/90f12"><cite>Financial Administration Act</cite></a> (in respect of section 1.0.19 and clause 38 (1) (a.3))</li><li><a href="/laws/statute/15f38"><cite>Forfeited Corporate Property Act, 2015</cite></a></li><li><a href="/laws/statute/90f31"><cite>Freedom of Information and Protection of Privacy Act</cite></a></li><li><a href="/laws/statute/02f33"><cite>Funeral, Burial and Cremation Services Act, 2002</cite></a></li><li><a href="/laws/statute/12g08"><cite>Government Services and Service Providers Act (ServiceOntario), 2012</cite></a></li><li><a href="/laws/statute/90h08"><cite>Highway Traffic Act</cite></a> (in respect of Part <abbr title="three">III</abbr>)</li><li><a href="/laws/statute/17h05"><cite>Home Inspection Act, 2017</cite></a></li><li><a href="/laws/statute/s24018"><cite>Homeowner Protection Act, 2024</cite></a></li><li><a href="/laws/statute/01h04"><cite>Horse Riding Safety Act, 2001</cite></a></li><li><a href="/laws/statute/90l04"><cite>Land Registration Reform Act</cite></a></li><li><a href="/laws/statute/90l05"><cite>Land Titles Act</cite></a></li><li><a href="/laws/statute/90l16"><cite>Limited Partnerships Act</cite></a></li><li><a href="/laws/statute/90m03"><cite>Marriage Act</cite></a></li><li><a href="/laws/statute/90m21"><cite>Ministry of Consumer and Business Services Act</cite></a></li><li><a href="/laws/statute/90m25"><cite>Ministry of Government Services Act </cite></a>(except in respect of services provided by the Treasury Board Secretariat)</li><li><a href="/laws/statute/90m41"><cite>Motor Vehicle Accident Claims Act</cite></a></li><li><a href="/laws/statute/02m30"><cite>Motor Vehicle Dealers Act, 2002</cite></a></li><li><a href="/laws/statute/90m56"><cite>Municipal Freedom of Information and Protection of Privacy Act</cite></a></li><li><a href="/laws/statute/17n33"><cite>New Home Construction Licensing Act, 2017</cite></a></li><li><a href="/laws/statute/10n15"><cite>Not-for-Profit Corporations Act, 2010</cite></a></li><li><a href="/laws/statute/90o03"><cite>Ontario Gazette Act</cite></a><cite> [this Act was renamed]</cite></li><li><a href="/laws/statute/90o31"><cite>Ontario New Home Warranties Plan Act</cite></a></li><li><a href="/laws/statute/12o04"><cite>Ontario Underground Infrastructure Notification System Act, 2012</cite></a></li><li><a href="/laws/statute/90p05"><cite>Partnerships Act</cite></a></li><li><a href="/laws/statute/08p09"><cite>Payday Loans Act, 2008</cite></a></li><li><a href="/laws/statute/90p10"><cite>Personal Property Security Act</cite></a></li><li><a href="/laws/statute/17p33"><cite>Protection for Owners and Purchasers of New Homes Act, 2017</cite></a></li><li><a href="/laws/statute/90r20"><cite>Registry Act</cite></a></li><li><a href="/laws/statute/90r25"><cite>Repair and Storage Liens Act</cite></a></li><li><a href="/laws/statute/90r30"><cite>Retail Business Holidays Act</cite></a></li><li><a href="/laws/statute/96s19"><cite>Safety and Consumer Statutes Administration Act, 1996</cite></a></li><li><a href="/laws/statute/06s08"><cite>Securities Transfer Act, 2006</cite></a></li><li><a href="/laws/statute/19s07"><cite>Simpler, Faster, Better Services Act, 2019</cite></a></li><li><a href="/laws/statute/20s31"><cite>Supporting Local Restaurants Act, 2020</cite></a> (in respect of Parts <abbr title="three">III</abbr>, <abbr title="four">IV</abbr> and <abbr title="five">V</abbr>)</li><li><a href="/laws/statute/00t16"><cite>Technical Standards and Safety Act, 2000</cite></a></li><li><a href="/laws/statute/17t33"><cite>Ticket Sales Act, 2017</cite></a></li><li><a href="/laws/statute/02t30"><cite>Travel Industry Act, 2002</cite></a></li><li><a href="/laws/statute/02r30"><cite>Trust in Real Estate Services Act, 2002</cite></a></li><li><a href="/laws/statute/99v03"><cite>Vintners Quality Alliance Act, 1999</cite></a></li><li><a href="/laws/statute/90v04"><cite>Vital Statistics Act</cite></a></li><li><a href="/laws/statute/00w26"><cite>Wine Content and Labelling Act, 2000</cite></a></li></ul></div> </div> </div> </div> <div class="row"> <div class="columns small-12"> <div class="text-right"> <small>Updated: October 11, 2024</small> </div> <div class="text-right"> <small>Published: May 09, 2016</small> </div> </div> </div> </article> </div> </div> </div> </main> </div> <footer class="footer footer--expanded hide-for-print"> <div class="footer__expanded-top-section"> <div class="row"> <div class="columns small-12 medium-6"> <div> <div> <div id="footer-ministry" class="footer-ministry"> <h2 class="h4 footer-ministry__heading"> <div>Government of Ontario</div> </h2> </div> <div class="footer-ministry__quote"> <div><p>The Government of Ontario includes ministries, agencies and Crown corporations.</p> </div> </div> </div> </div> </div> <div class="columns small-12 medium-6 footer__contact"> <h2 class="h4 footer-ministry__heading">Questions or comments</h2> <p>There are many ways to contact the Government of Ontario.</p> <a id="contact-us-link" class="footer__button button margin-bottom-0-!" href="/feedback/contact-us?id=26922&nid=72703"> Contact us </a> </div> </div> </div> <div class="row footer__expanded-bottom-section"> <div class="columns 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