Agentforce : créez des agents d'IA puissants

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aux questions concernant Agentforce","blade_background_type":{"blade_background_color":"255, 255, 255","kind":"standard_background"}},"tab_items":[{"label":"Foire aux questions concernant Agentforce","kind":"card_faq-category","id":"1691508978544_12gu","content":[{"kind":"accordion_group","id":"1731943008959_4qt","accordions":[{"headline":"Qu'est-ce qu'un agent d'IA ?","description":"<p>Les <a href=\"https://www.salesforce.com/fr/agentforce/what-are-ai-agents/\" target=\"_self\"><ins>agents d'IA</ins></a> sont des applications autonomes et proactives conçues pour exécuter des tâches spécialisées afin d'aider les collaborateurs et les clients. Ils utilisent des grands modèles de langage (« Large Language Models », ou <a href=\"https://www.salesforce.com/fr/blog/what-are-large-language-models/\" target=\"_self\"><ins>LLM</ins></a>) pour analyser et comprendre le contexte global d'interactions clients ou d'un déclencheur automatisé, puis prendre en toute autonomie des décisions réfléchies sur les mesures à prendre.</p>\n<p>Exploitant des données métiers de confiance telles que les données de <a href=\"https://www.salesforce.com/fr/crm/\" target=\"_self\"><ins>Salesforce CRM</ins></a> ou des données externes issues de <a href=\"https://www.salesforce.com/fr/data/\" target=\"_self\">Data Cloud</a>, ils génèrent des réponses en phase avec votre image de marque et vos principes directeurs. Ils sont capables de gérer en continu des tâches de manière proactive dans la limite des garde-fous définis, le tout sur une multitude de plateformes telles que les portails en libre-service et les canaux de messagerie. Lorsqu'ils sont confrontés à des problèmes complexes dépassant leur champ de compétence, ils peuvent faire remonter les informations à des agents humains, garantissant ainsi une résolution efficace et précise des requêtes.</p>\n","kind":"card_faq-qna","id":"1691508978647_t34"},{"headline":"Comment peut-on créer des agents IA ?","description":"<p>Les entreprises peuvent créer des agents à l'aide d'Agent Builder en recourant aux outils existants de la <a href=\"https://www.salesforce.com/fr/platform/\" target=\"_self\">Salesforce Platform</a> pour créer des thèmes et des actions standard et personnalisés. Vous pouvez utiliser des prompts contextualisés selon les données de confiance de votre entreprise. Vous pouvez utiliser des flux pour créer des automatisations sur n'importe quel système. Vous pouvez utiliser des connecteurs <a href=\"https://www.salesforce.com/fr/mulesoft/\" target=\"_self\">MuleSoft</a> pour connecter les agents à n'importe quel système. Et enfin, vous pouvez utiliser vos tests Apex et Javascript pour créer le code personnalisé et la logique métier de votre agent.</p>\n","kind":"card_faq-qna","id":"1692403715215_kum"},{"headline":"Quels sont les différents types d'agents IA ?","description":"<p>Les entreprises ont la possibilité de créer un agent pour n'importe quel rôle, secteur d'activité ou cas d'usage. Avec Agentforce, bénéficiez d'agents prêts à l'emploi pour le <a href=\"https://www.salesforce.com/fr/service/\" target=\"_self\"><ins>service client</ins></a>, la <a href=\"https://www.salesforce.com/fr/sales/\" target=\"_self\"><ins>vente</ins></a>, le <a href=\"https://www.salesforce.com/fr/marketing/\" target=\"_self\"><ins>marketing</ins></a>, le <a href=\"https://www.salesforce.com/fr/commerce/\" target=\"_self\"><ins>commerce</ins></a> et bien plus.</p>\n<ul>\n<li>Service Agent remplace les chabots traditionnels par une IA capable de prendre en charge une grande variété de problèmes sans scénarios préprogrammés, améliorant ainsi l'efficacité du service client.</li>\n<li>Sales Development Representative (SDR) échange avec les prospects 24 heures/24, 7 j/7. Il répond aux questions, gère les objections et planifie les rendez-vous en se basant sur le CRM et les données externes. Ainsi, vos commerciaux ont plus de temps pour nouer des relations plus étroites avec les clients.</li>\n<li>Sales Coach propose des séances de jeu de rôle pour vos équipes de ventes. En utilisant les données Salesforce et l'IA générative, il aide les commerciaux à répéter leurs argumentaires et leurs réponses aux objections pour les différents types de ventes.</li>\n<li>Merchandiser simplifie le travail de vos spécialistes de l'e-commerce en les aidant à configurer les sites Web, à définir les objectifs, à personnaliser les promotions, à rédiger les descriptions produits et à obtenir des insights data-drive.</li>\n<li>Buyer Agent améliore l'expérience d'achat B2B en aidant vos acheteurs à trouver des produits, à réaliser des achats et à suivre les commandes via la messagerie instantanée ou les portails de vente. Personal Shopper est une sorte de concierge digital pour vos sites d'e-commerce ou vos applications de messagerie. Il offre des recommandations produits et répond aux requêtes de recherche.</li>\n<li>Campagne Optimizer automatise le cycle de vie entier des campagnes en utilisant l'IA pour analyser, générer, personnaliser et optimiser des campagnes marketing basées sur les objectifs commerciaux.</li>\n<li>Agentforce (anciennement Agentforce Assistant) aide les collaborateurs à mener à bien certaines tâches spécifiques en automatisant la recherche de données et la génération et l'exécution de plans d'action, et contribue ainsi à booster la productivité sur le lieu de travail.</li>\n</ul>\n","kind":"card_faq-qna","id":"1692403717854_cpd"},{"headline":"Comment fonctionne Einstein ?","description":"<p><a href=\"https://www.salesforce.com/fr/artificial-intelligence/\" target=\"_self\">Einstein</a> est intégré de manière native à la <a href=\"https://www.salesforce.com/fr/platform/\" target=\"_self\">Salesforce Platform</a> et met à profit les données du CRM et des applications externes pour fournir des insights, des prédictions et du contenu généré directement dans les processus de travail.</p>\n","kind":"card_faq-qna","id":"1692403719758_e6k"},{"headline":"Qu'est-ce qu'un générateur d'agent IA ?","description":"<p>Un <a href=\"https://www.salesforce.com/fr/agentforce/agent-builder\" target=\"_self\">générateur d'agent d'IA</a> est une plateforme permettant de créer et de personnaliser des agents d'IA. Agentforce, notre générateur d'agents low code, facilite la personnalisation d'agents prêts à l'emploi, la création de nouveaux agents ou leur configuration pour n'importe quel rôle, secteur d'activité ou cas d'usage à l'aide d'outils existants tels que les flux, les prompts, les tests Apex et les API MuleSoft. Grâce à Agent Builder, les entreprises peuvent attribuer une fonction à leur agent en définissant des thèmes, en rédigeant pour ces thèmes des instructions en langage naturel et en créant une bibliothèque d'actions dans laquelle il pourra piocher. Ensuite, les utilisateurs peuvent facilement surveiller le plan d'action de l'agent et tester ses réponses directement dans Agent Builder.</p>\n","kind":"card_faq-qna","id":"1725475604415_81r"}]}]}],"path":"/agentforce","urlLoc":"fr","curHref":"/fr/agentforce/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"fr-fr"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a>  <hgf-c360nav locale=fr search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/fr-fr/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/fr-fr/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1727290971343_dty" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1727290971343_dty" class="relative notification--blade notification--blade--image-standard" style="background-color:#042D60" > <article class="theme--light_gradient" data-module-id="1727290971343_dty" data-module-name="Regardez la Keynote Agentforce de Dreamforce : « Construire l'avenir avec les agents d'IA »" data-module-position="1" data-module-type="headline"> <div class="notification__content-wrapper"> <div class="notification__text-wrapper"> <p class="notification__text" style="color: rgb(255, 255, 255)">Regardez la Keynote Agentforce de Dreamforce : « Construire l'avenir avec les agents d'IA »</p> <a class="notification__link pbc_link--bold" href="https://www.salesforce.com/fr/plus/experience/Dreamforce_2024/series/agentforce_&_data_cloud_at_dreamforce_2024/episode/episode-s1e27" target="" style="color: rgb(255, 255, 255)"> Regarder maintenant </a> </div> </div> </article> </section> </div><div data-blade-id="1730230704571_dqt" data-blade-position="2" data-blade-name="sf/open" data-blade-variant="open" data-blade-source="www" data-blade-type="blade"> <style>@media (max-width: 1024px) { .vidyard-embed-desktop { display: none; } } @media (max-width: 1023px) { .sm\:hidden { display: none!important; } }</style> <link rel="stylesheet" href="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/index.css" /> <script defer src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/index.js"></script> <div id="1730230704571_dqt" class="special theme--light_gradient"><div id="agentforce-main-wrapper"> <section class="relative z-10 h-[calc(100dvh+40px)] lg:h-[calc(100dvh+20px)] overflow-hidden " data-module-name="Hero Banner / Video Marquee" data-module-position="2" data-module-type="headline" data-video-hero=""> <video data-analytics-video="" name="Agentforce 2024" autoplay="" muted="" playsinline="" loop="" class="size-full object-cover z-10 absolute bottom-0 left-0"> <source src="https://a.sfdcstatic.com/digital/css-overrides/agentforce-dist/agentforce.mp4" type="video/mp4"> </video> <div class="bg-hero-gradient absolute top-0 left-0 size-full z-30"> <div class=" hero-thumbnails__background size-full"> <div class="tw-container h-[calc(100dvh-300px)] flex items-center justify-center flex-col gap-20 lg:gap-30"> <div class="relative"> <h1 class="heading-3xl heading-gradient text-center mt-20 mb-0"> Agentforce </h1> <div class="heading-3xl shadow-letter absolute top-[20px] left-0">A</div> </div> <p class="heading-md mx-auto w-full max-w-[1000px] text-center text-indigo-10 mt-[-20px] lg:mt-[-30px]">Ensemble, humains et agents favorisent la réussite client. Créez et personnalisez des agents IA autonomes qui accompagneront vos collaborateurs et vos clients 24 h/24, 7 j/7. </p> <div class="flex gap-12 lg:gap-18 flex-col lg:flex-row w-full justify-center"> <button data-analytics-cta="" name="Watch now - Agentforce" class="btn--secondary w-full lg:w-auto font-salesforce" data-video-hero-trigger="">Regarder la vidéo</button> </div> </div> </div> </div> <div class="absolute top-0 left-0 bg-overlay size-full z-[60] opacity-0 pointer-events-none" data-video-hero-modal=""> <div id="vidyard-player" class="relative z-10 size-full lg-max:flex lg-max:items-center lg-max:px-24"></div> <div class="bg-black-gradient size-full pointer-events-none absolute top-0 left-0 z-20"></div> </div> <div class="absolute w-full top-0 left-0 z-[70] pt-33 opacity-0 pointer-events-none" data-video-top-bar=""> <div class="tw-container"> <div class="flex lg:items-center gap-10 text-white lg:hidden mb-12 flex-col lg:flex-row"> <p class="heading-sm">En lecture : </p> <div class="heading-sm" data-video-name=""></div> </div> <div class="flex justify-between"> <div class="lg:flex items-center gap-10 text-white hidden"> <p class="heading-sm">En lecture : </p> <div class="heading-sm" data-video-name-bottom=""></div> </div> <div class="flex gap-15 justify-between lg-max:w-full"> <div class="flex gap-14 lg-max:absolute lg-max:top-30 lg-max:right-20"> <button data-video-pause="" class="cursor-pointer"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-pause-video.svg" alt=""> <span class="sr-only">Mettre en pause la vidéo</span> </button> <button data-video-play="" class="hidden"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-2.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button data-modal-close="" class="text-white size-32 rounded-full border border-[white] flex justify-center items-center cursor-pointer"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class="w-18"> <span class="sr-only">Fermer le modal</span> </button> </div> </div> </div> <a data-analytics-cta="" name="Library" class="mt-10 lg:mt-20 flex heading-sm text-[16px] text-white gap-5 inline-center" href="https://www.salesforce.com/fr/form/agentforce/demo/" target="_blank" rel="noopener"> <span class="underline">Voir toute la bibliothèque</span> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt="" class="w-18"> </a> </div> </div> <div class="absolute bottom-0 left-0 flex flex-col justify-end z-50 w-full" data-video-thumbnails-container=""> <div class="flex justify-end mb-12 px-24 lg:px-0"> <div class="flex gap-8 lg:hidden"> <button class="arrow-left size-32 rounded-full border-2 border-white flex justify-center items-center" aria-label="Previous Slide"><img class="w-14 transform rotate-180" src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt=""></button> <button class="arrow-right size-32 rounded-full border-2 border-white flex justify-center items-center" aria-label="Next Slide"> <img class="w-14" src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-arrow-right.svg" alt=""> </button> </div> </div> <div class="pb-40"> <div class="lg:tw-container"> <div class=""> <div class="hidden lg:flex flex-nowrap gap-12 lg:gap-24 lg:overflow-hidden" data-video-thumbnails=""> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="What Is Agentforce?" data-video-path="" data-video-id="mcQNDNFceudug2C3jBvXNw" data-hero-thumbnail="" data-analytics-cta="" name="What Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="Qu'est-ce qu'Agentforce ?" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Lire la vidéo</span> </div> <p class="heading-xsm text-white text-left">Qu'est-ce qu'Agentforce ?</p> </button> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-2a.webp" alt="Aperçu : fonctionnement d'Agentforce" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Lire la vidéo</span> </div> <p class="heading-xsm text-white text-left">Aperçu : fonctionnement d'Agentforce</p> </button> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How to Create a Custom Agent" data-video-path="" data-video-id="yLueJvxF9mUcMp4G3BAQ3a" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How to Create a Custom Agent"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-3b.webp" alt="Aperçu : comment créer un agent personnalisé" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Lire la vidéo</span> </div> <p class="heading-xsm text-white text-left">Aperçu : comment créer un agent personnalisé</p> </button> </div> <div class="block lg:hidden"> <div class="pl-24 keen-slider" data-carousel-dots=""> <div class="keen-slider__slide"> <button class="xl:flex-shrink-0 xl:w-[32%] hero-thumbnail relative w-full " data-video-set-name="What Is Agentforce?" data-video-path="" data-video-id="mcQNDNFceudug2C3jBvXNw" data-hero-thumbnail="" data-analytics-cta="" name="What Is Agentforce?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-1b.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">Qu'est-ce qu'Agentforce ?</p> </button> </div> <div class="keen-slider__slide"> <button class="xl:flex-shrink-0 xl:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How Does Agentforce Work?" data-video-path="" data-video-id="y6P8hvQfYP9e9k7jMyECFc" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How Does Agentforce Work?"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-2a.webp" alt="" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> </div> <p class="heading-xsm text-white text-left">Aperçu : fonctionnement d'Agentforce</p> </button> </div> <div class="keen-slider__slide"> <button class="lg:flex-shrink-0 lg:w-[32%] hero-thumbnail relative w-full " data-video-set-name="Preview: How to Create a Custom Agent" data-video-path="" data-video-id="yLueJvxF9mUcMp4G3BAQ3a" data-hero-thumbnail="" data-analytics-cta="" name="Preview: How to Create a Custom Agent"> <div class="relative pb-10"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-hero-3b.webp" alt="Aperçu : comment créer un agent personnalisé" class="object-cover z-10 w-full aspect-video rounded-3xl" width="411" height="231" loading="eager"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt="" class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-20 "> <span class="sr-only">Lire la vidéo</span> </div> <p class="heading-xsm text-white text-left">Aperçu : comment créer un agent personnalisé</p> </button> </div> </div> </div> </div> </div> <div class="relative gap-8 justify-center flex lg:hidden mt-12" data-video-dots=""></div> </div> </div> </section> <section class="bg-indigo-gradient rounded-[20px] mt-[-20px] relative z-20"> <div class="pt-80" data-module-name="What is an Agentforce Agent?" data-module-position="3" data-module-type="content"> <div class="tw-container relative"> <h2 class="mb-8 heading-lg text-white text-center">Qu'est-ce qu'un agent Agentforce ?</h2> <p class="body-lg text-white text-center max-w-[1000px] mx-auto">Un agent Agentforce est une application autonome et proactive qui fournit une aide continue et spécialisée aux collaborateurs ou aux clients. Il a un rôle spécifique et connaît les informations nécessaires sur l'entreprise pour mener à bien ses tâches.</p> <div class=" rounded-[20px] p-12 lg:p-35 mt-32 max-w-[1100px] mx-auto flex flex-col lg:flex-row gap-12 lg:gap-28 relative agent-tabs-gradient-border bg-tabs-gradient" data-tabs=""> <div class="w-full lg:max-w-[400px] flex-col gap-10 flex"> <button class="tab__button relative cursor-pointer" data-tab-button="agent-1" role="tab" aria-selected="false" aria-controls="agent-1-content" id="agent-1-tab" tabindex="-1" data-analytics-cta="" name="Role"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-1.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Rôle</h3> <p class="body-sm text-black leading-[110%]">Le but d'un agent pour votre équipe</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-2" role="tab" aria-selected="false" aria-controls="agent-2-content" id="agent-2-tab" tabindex="-1" data-analytics-cta="" name="Trusted Data"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-2.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Données de confiance</h3> <p class="body-sm text-black leading-[110%]">Le contexte dont un agent a besoin pour travailler</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-3" role="tab" aria-selected="false" aria-controls="agent-3-content" id="agent-3-tab" tabindex="-1" data-analytics-cta="" name="Actions"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-3.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Actions</h3> <p class="body-sm text-black leading-[110%]">Les objectifs qu'un agent peut atteindre</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-4" role="tab" aria-selected="false" aria-controls="agent-4-content" id="agent-4-tab" tabindex="-1" data-analytics-cta="" name="Guardrails"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-4.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Garde-fous</h3> <p class="body-sm text-black leading-[110%]">Les directives qu'un agent peut suivre</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> <button class="tab__button relative cursor-pointer" data-tab-button="agent-5" role="tab" aria-selected="false" aria-controls="agent-5-content" id="agent-5-tab" tabindex="-1" data-analytics-cta="" name="Channels"> <div class="flex-shrink-0 rounded-full bg-pink-60 size-48 flex justify-center items-center"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-5.svg" alt="" class=""> </div> <div class="text-left pr-30"> <h3 class="heading-sm text-indigo-80 leading-none mt-5 mb-3 lg:mb-5">Canaux</h3> <p class="body-sm text-black leading-[110%]">Internet, mobile, WhatsApp, Slack</p> </div> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-select.svg" alt="" class="absolute top-1/2 right-20 block lg:hidden translate -translate-y-1/2"> </button> </div> <div class="tabs__content relative flex-1 flex-shrink-0 rounded-[20px] bg-white-gradient mt-[-10px] lg:mt-0"> <div id="agent-1-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-1" role="tabpanel" aria-labelledby="agent-1-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-1.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Qu'est-ce que le rôle d'un agent ?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Le rôle est le but de l'agent. Il définit les tâches à accomplir et les objectifs plus larges qu'il peut permettre à vos équipes d'atteindre.</p> </div> </div> </div> </div> <div id="agent-2-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-2" role="tabpanel" aria-labelledby="agent-2-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-2.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Que sont des données de confiance pour un agent ?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Les données de confiance sont les informations dont l'agent a besoin pour mener à bien son rôle. Celles-ci peuvent inclure, entre autres, des articles de connaissances de l'entreprise, des données du CRM ou des données externes issues par exemple de Data Cloud ou de sites Web publics.</p> </div> </div> </div> </div> <div id="agent-3-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-3" role="tabpanel" aria-labelledby="agent-3-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-3.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Que sont les actions d'un agent ?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Les actions sont des tâches prédéfinies qu'un agent peut réaliser pour mener à bien sa fonction. Elles sont basées sur un déclencheur ou une instruction. Par exemple, il peut exécuter un flux, un modèle de réplique ou un Apex.</p> </div> </div> </div> </div> <div id="agent-4-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-4" role="tabpanel" aria-labelledby="agent-4-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-4.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Que sont les garde-fous d'un agent ?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Les garde-fous définissent ce qu'un agent peut faire et ne peut pas faire. Il peut s'agir d'instructions en langage naturel pour faire remonter une requête vers un humain, ou provenir de fonctionnalités de sécurité intégrées dans la Couche de confiance Einstein.</p> </div> </div> </div> </div> <div id="agent-5-content" class="size-full relative p-8 lg:p-36 md-max:pb-60" data-tab-content="agent-5" role="tabpanel" aria-labelledby="agent-5-tab"> <div class="flex relative gap-18 items-end mt-24 pl-20"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-user-5.webp" alt="" class="w-58 lg:w-120 flex-shrink-0 opacity-0" data-tab-balloon-user="" loading="lazy"> <div class="absolute top-[-50px] left-[-100px] z-20 size-300 pointer-events-none" data-lottie="data-dust"></div> <div class="flex justify-center items-center w-fit opacity-0 pb-10" data-tab-balloon-top=""> <div class="body-lg text-black rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[5px] rounded-br-[30px] border-2 border-white shadow-balloon-top-shadow bg-balloon-top-gradient p-24 border-opacity-10">Que sont les canaux d'un agent ?</div> </div> </div> <div class="relative mt-36"> <div class="flex justify-center items-center w-fit opacity-0" data-tab-balloon-bottom=""> <div class="max-w-[488px] body-lg text-white rounded-tl-[30px] rounded-tr-[30px] rounded-bl-[30px] rounded-br-[5px] border-2 border-black border-opacity-10 shadow-balloon-bottom-shadow bg-balloon-bottom-gradient p-24"> <p class="body-md mt-10">Les canaux sont les applications qui permettent aux agents de travailler. Il s'agit par exemple de votre site Web, du CRM, d'une application mobile ou de Slack.</p> </div> </div> </div> </div> </div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-1.webp" alt="Qu'est-ce qu'un agent Agentforce ?" class="absolute bottom-[-80px] lg:bottom-[-100px] right-[-30px] lg:right-20 pointer-events-none w-[169px] xl:w-[263px]" loading="lazy"> </div> </div> </div> <div class="lg:tw-container pt-100 lg:pt-150 pb-130" data-carousel-logos=""> <div class="flex justify-between gap-30 flex-col lg:flex-row"> <h2 class="lg-max:px-24 heading-lg text-white mb-12 w-full lg-only:max-w-[300px] lg-only:text-[34px] lg-only:leading-[115%]">Ces entreprises apprécient la valeur ajoutée de leurs agents Agentforce</h2> <div class="lg-max:pl-24 keen-slider"> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.sfdcdigital.com/fr-fr/wp-content/uploads/sites/9/2024/12/Pandora_Logo_2025_Black_300.png" alt="" class="w-180" loading="lazy"> <p class="body-md font-bold"> Avec Agentforce, les clients de Pandora bénéficieront d'un conseiller personnel 24h/24 afin de guider leurs choix. </p> </div> </div> <div class="keen-slider__slide"> <div class="rounded-tl-[16px] rounded-tr-[16px] rounded-bl-[16px] rounded-br-[64px] bg-pink-70 px-40 py-24 relative flex flex-col justify-center items-start gap-40 h-250"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-quote-2.svg" alt="" class="absolute top-10 right-[-10px] h-82" loading="lazy"> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/logo-opentable.webp" style="margin-top: -20px;" alt="" class="w-210" loading="lazy"> <p class="body-md font-bold"> Agentforce est peut-être l'outil d'assistance le plus puissant de Salesforce. </p> </div> </div> </div> </div> <div class="w-full flex justify-center"> <div class="relative gap-8 justify-center lg:hidden mt-60 bg-white rounded-[34px] h-40 px-20 w-auto inline-flex mx-auto items-center" data-logos-dots=""></div> </div> </div> </section> <section class="bg-indigo-60 bg-custom-indigo-gradient pt-30 pb-20 lg:py-70 rounded-[34px] shadow-section relative z-30 mt-[-50px] w-full" data-tiles-section="" data-module-name="Customize pre-built Agentforce Agents" data-module-position="4" data-module-type="content"> <div class="tw-container"> <div class=" mx-auto text-center mb-30 lg:mb-40"> <h2 class="heading-lg text-white mb-20 lg:mb-40 lg:px-40"> Découvrez les agents <span class="text-[#1AB9FF]">Agentforce</span> préintégrés adaptés à vos besoins commerciaux </h2> </div> </div> <div class="tw-container min-h-screen relative w-full lg:mt-0"> <div class="pb-120 lg:pb-220 absolute left-0 z-10 bottom-0 lg:px-80 w-full" data-animated-tile=""> <div class="bg-pink bg-pink-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Service Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Une résolution des requêtes clients 24 h/24, 7 j/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Les Service Agents d'Agentforce échangent avec les clients en toute autonomie sur une multitude de canaux. Ils sont disponibles 24 h/24, 7j /7 et discutent en langage naturel. Ils résolvent les requêtes rapidement et avec précision, car leurs réponses s'appuient sur des données de confiance. Définissez votre Service Agent en quelques minutes grâce à des modèles préintégrés, ou personnalisez-en un rapidement avec peu de code. Définissez des garde-fous de sécurité clairs et précisez quand faire remonter une requête sans interruption vers des collaborateurs humains. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-2.webp" alt="Service Agent"> <div class="" data-vidyard-video="ZzoQ3Xd4rBwRUYsbPpEr5z"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Service Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Mettre la vidéo en pause</span> </button> </div> </div> </div> </div> <div class="pb-90 lg:pb-165 absolute left-0 z-20 bottom-[-760px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-cyan bg-cyan-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Development Representative (SDR) Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Un échange avec les clients 24 h/24, 7 j/7</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Les SDR d'Agentforce répondent aux questions sur les produits, gèrent les tâches et planifient les rendez-vous des représentants commerciaux, le tout de manière autonome. Leurs réponses sont précises et basées sur les données de votre entreprise. C'est vous qui décidez de la fréquence à laquelle les agents interviendront avant de débriefer les commerciaux pour leur passer la main. Vous décidez également des situations dans lesquelles ils interviennent et des canaux qu'ils utilisent. Ces derniers peuvent être les canaux préférés des leads, comme les SMS ou WhatsApp, et ce dans n'importe quelle langue. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-1.webp" alt="Sales Development Representative (SDR) Agent"> <div class="" data-vidyard-video="x4pf16CmTSA2nrGzfoL6VL"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Development Representative (SDR) Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Mettre la vidéo en pause</span> </button> </div> </div> </div> </div> <div class="pb-60 lg:pb-110 absolute left-0 z-30 bottom-[-1520px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-indigo bg-custom-blue-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Sales Coach</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Des jeux de rôles personnalisés pour les commerciaux</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Avec Sales Coach Agent, vous pouvez répéter vos argumentaires, vos réponses aux objections ou encore vos négociations, le tout avec des jeux de rôles adaptés aux différents types de ventes. Il fournit des feedbacks réguliers sur les atouts des commerciaux et les points à améliorer, ainsi que des mesures à prendre pour conclure les ventes, le tout basé sur les données CRM. Enfin, il permet d'évaluer facilement le ROI en analysant les taux de réussite/perte des ventes, avec ou sans accompagnement. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-3.webp" alt="Sales Coach"> <div class="" data-vidyard-video="kTrvZ9W1tXkfdj9DEWhLZT"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Sales Coach"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Mettre la vidéo en pause</span> </button> </div> </div> </div> </div> <div class="pb-30 lg:pb-55 absolute left-0 z-40 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-green bg-green-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Personal Shopper Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Des recommandations de produits personnalisées</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Offrez aux clients un assistant personnel pour échanger avec eux directement sur votre site d'e-commerce ou dans une application de messagerie comme WhatsApp. Aidez les clients à trouver des produits et à effectuer leurs achats plus rapidement en guidant les recherches sur le site et en personnalisant les recommandations de produits. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-4.webp" alt="Personal Shopper Agent"> <div class="" data-vidyard-video="FdPZfTHqqe8zTXnUJ8jwvx"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Personal Shopper Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Mettre la vidéo en pause</span> </button> </div> </div> </div> </div> <div class="0 absolute left-0 z-50 bottom-[-2280px] lg:px-80 w-full" data-animated-tile=""> <div class="bg-yellow bg-yellow-gradient rounded-[30px] shadow-tile pt-5 lg:pt-15 pb-24 lg:pb-50 xl:pb-100 px-24 lg:px-24 xl:px-65 h-[calc(100vh-100px)] lg:h-[calc(100vh-250px)] xl:h-[calc(100vh-200px)] ipad-landscape:h-[calc(100vh-250px)]"> <div class="text-center heading-sm text-black text-opacity-80">Campaign Agent</div> <div class="flex justify-center xl:justify-between items-center gap-24 h-xs:gap-20 xl:gap-100 0 flex-col xl:flex-row h-full"> <div class="flex flex-col justify-start items-start"> <h3 class="heading-2xl mt-12 lg:mt-16 bg-title-tiles lg-max:mb-10 h-xs:text-[22px] leading-[110%] ipad-mini-landscape:text-[22px] ipad-mini-landscape:leading-[110%]">Création et optimisation de campagnes de bout en bout</h3> <p class="mt-8 xl:mt-16 body-md text-indigo-10 h-xs:leading-[120%]"> Créez de meilleures campagnes, plus rapidement. Avec Agentforce Campaigns, les spécialistes du marketing peuvent économiser du temps grâce à un agent qui les aide à générer des briefs de campagne, à cibler les segments d'audience et le contenu et même à créer des parcours clients dans les flux. Et puisqu'un Agent ne dort jamais, il analysera les performances par rapport aux indicateurs clés et recommandera des améliorations de façon proactive en continu. </p> </div> <div class="aspect-video rounded-xl flex-shrink-0 w-full xl:max-h-[550px] xl:max-w-[550px] overflow-hidden relative max-w-[500px] mx-auto" data-play-video=""> <div class="bg-soft-black-gradient absolute top-0 left-0 size-full z-20 pointer-events-none"></div> <img src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/img-tiles-5.webp" alt="Campaign Agent"> <div class="" data-vidyard-video="rDP6vAvKUtB1RDfkN2Ztis"></div> <button class="absolute top-1/2 left-1/2 transform -translate-x-1/2 -translate-y-1/2 z-30 size-56" data-button-play="" data-analytics-cta="" name="Campaign Agent"> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-play-video-thumbnail.svg" alt=""> <span class="sr-only">Lire la vidéo</span> </button> <button class="top-20 right-20 absolute z-30 text-white size-32 rounded-full border border-[white] flex justify-center items-center hidden " data-button-pause=""> <img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-close.svg" alt="" class=""> <span class="sr-only">Mettre la vidéo en pause</span> </button> </div> </div> </div> </div> </div> </section> <section class="bg-agent-cyan-gradient pt-80 lg:pt-150 pb-180 relative z-10 mt-[-30px] agent-grid" data-agent-grid="" data-module-name="What agent would you build?" data-module-position="5" data-module-type="content"> <div class="tw-container"> <div class=""> <h2 class="heading-xl text-white text-center mb-12">Quel agent allez-vous créer ?</h2> <p class="body-lg mx-auto w-full max-w-[1000px] text-white text-center">Faites évoluer votre main-d'œuvre. Gérez n'importe quel cas d'usage. Agentforce vous permet de configurer rapidement et en partant de zéro n'importe quel agent à l'aide des outils Salesforce existants tels que les prompts, les flux, les tests Apex et les API.</p> <div class="flex flex-wrap justify-center mt-34 lg:mt-62 gap-20 lg:gap-x-24 lg:gap-y-32 px-0 lg:px-[20px] xl:px-[180px] 2xl:px-[250px]"> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-1.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Healthcare Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Échange en toute autonomie avec les patients, les fournisseurs et les payeurs pour répondre aux demandes, générer des comptes-rendus et prendre des mesures, le tout sur plusieurs canaux. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-12.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Banking Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Analyse les données, gère les requêtes des clients de manière proactive et fournit des services bancaires de détail, commerciaux et d'investissement personnalisés, le tout de manière autonome. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-3.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Retail Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Partage des insights sur les campagnes, gère de manière proactive l'approche client et résout les requêtes pour les retailers des secteurs du prêt-à-porter, de l'alimentation et des produits de consommation courante, le tout de manière autonome. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-4.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Operations Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Aide en toute autonomie les équipes opérationnelles à gérer la création de plans et les besoins en ressources et à suivre les progrès des équipes. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-13.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">CX Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Analyse les enquêtes et les avis clients, émet des recommandations pour améliorer la fidélisation des clients et gère les expériences omnicanales, le tout de manière autonome. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-7.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Analytics Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Partage des insights data-driven, réalise des visualisations et suggère des actions data-driven, le tout de manière autonome. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-8.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">IT Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Surveille la détection des menaces, partage des insights sur le réseau et résout les requêtes d'assistance des clients et des collaborateurs, le tout de manière autonome. </div> </div> <div class="rounded-[20px] relative aspect-square xl:max-w-200 overflow-hidden agent-grid-card cursor-pointer w-[43%] lg:w-[25%]"> <div class="card-1 bg-white bg-opacity-90 flex flex-col items-center justify-center gap-12 absolute top-0 left-0 size-full shadow-agent-card px-20"> <div class="size-64 rounded-full bg-pink-40 bg-opacity-20 flex justify-center items-center"><img src="https://a.sfdcstatic.com/digital/@sfdc-www/open-blade-libs/agentforce/v0.2.0/ico-agent-grid-9.svg" alt=""></div> <h3 class="heading-sm text-[20px] text-center text-indigo-80 leading-[105%] px-45">Finance Agent </h3> </div> <div class="card-2 bg-agent-indigo-gradient text-white flex flex-col justify-center items-center absolute top-0 left-0 size-full p-18 body-xsm lg:body-sm leading-4 text-center shadow-agent-button opacity-0 transition-all duration-300"> Partage des insights sur les rapports financiers et les évaluations des risques, prend des mesures à des fins de détection des fraudes et résout les requêtes liées à la conformité, en toute autonomie. </div> </div> </div> </div> </div> </section> </div> </div> </div><div data-blade-id="1726327765440_e2i" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726327765440_e2i" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Personnalisez vos agents sur la Salesforce Platform </h2> <div class="blade__description"> <p>Façonnez vos agents préintégrés pour répondre aux besoins de votre entreprise quels qu'ils soient, et ce avec peu de code. Voici comment.</p> </div> </header> <div class="productfeature_cta" data-module-name="Personnalisez vos agents sur la Salesforce Platform" data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="En savoir plus" data-link-url="https://www.salesforce.com/fr/agentforce/agent-builder/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="En savoir plus: Personnalisez vos agents sur la Salesforce Platform" href="https://www.salesforce.com/fr/agentforce/agent-builder/" > En savoir plus </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agent Builder" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726327765384_n4t-11" class="accordion__trigger" id="show-hide1726327765384_n4t-11" aria-label="Agent Builder"> <span class="accordion__title relative"> Agent Builder <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765384_n4t-11" id="rel1726327765384_n4t-11"> <div class="accordion__description"> <p>Agent Builder est le générateur low code d'Agentforce. Les utilisateurs peuvent configurer leur agent à l'aide d'outils existants comme les flux, les modèles de prompts, les tests Apex et les API. Pour ce faire, rien de plus simple : il vous suffit de créer une fonction pour l'agent en définissant des thèmes, de rédiger pour ces thèmes des instructions en langage naturel, puis de créer une bibliothèque d'actions dans laquelle l'agent pourra piocher. Ensuite, vous pouvez facilement surveiller le plan d'action de l'agent et tester ses réponses directement dans Agent Builder.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765384_n4t-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Atlas Reasoning Engine" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765389_adz-22" class="accordion__trigger" id="show-hide1726327765389_adz-22" aria-label="Atlas Reasoning Engine"> <span class="accordion__title relative"> Atlas Reasoning Engine <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765389_adz-22" id="rel1726327765389_adz-22"> <div class="accordion__description"> <p>Atlas Reasoning Engine est le cerveau des agents Agentforce. Grâce à lui, ils peuvent agir de manière naturelle et s'adapter à toute situation afin de travailler mieux, plus vite et sur plusieurs fronts. Augmentez leur précision à travers des thèmes permettant de classer les requêtes dans des catégories spécifiques avec une portée et des règles définies, telles que les actions qu'un agent peut et ne peut pas effectuer.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765389_adz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-2c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Fiabilité et garde-fous" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726327765387_aad-33" class="accordion__trigger" id="show-hide1726327765387_aad-33" aria-label="Fiabilité et garde-fous"> <span class="accordion__title relative"> Fiabilité et garde-fous <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726327765387_aad-33" id="rel1726327765387_aad-33"> <div class="accordion__description"> <p>Agentforce permet aux équipes d'utiliser des thèmes et des instructions en langage naturel afin de créer des garde-fous pour un agent, précisant notamment dans quel cas il devra faire remonter ou reléguer une tâche à un humain. Einstein Trust Layer permet à Agentforce d'utiliser n'importe quel LLM en toute sécurité, avec l'assurance qu'aucune donnée Salesforce ne sera vue ou conservée par des fournisseurs de modèles tiers.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726327765387_aad-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1726327765384_n4t-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-1c.webp?resize=150,150 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show-hide__media--hidden" data-media-label="rel1726327765387_aad-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=1536,1536 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/img-agent-trailblazer-3c.webp?resize=2048,2048 2048w" height="1024" width="1024"/> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1726167752365_1asz" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1726167752365_1asz" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content theme--light_gradient "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Seul Agentforce est capable de combiner <br> humains, IA, données et actions </h2> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Humains + IA" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1726168029142_xa9-11" class="accordion__trigger" id="show-hide1726168029142_xa9-11" aria-label="Humains + IA"> <span class="accordion__title relative"> Humains + IA <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726168029142_xa9-11" id="rel1726168029142_xa9-11"> <div class="accordion__description"> <p>Pour tirer le maximum des agents IA, il convient de les utiliser comme des partenaires des humains dans l'expérience client. Les agents d'assistance peuvent prendre en charge les tâches chronophages, ce qui laisse plus de temps aux collaborateurs pour se concentrer sur les tâches à haute valeur ajoutée. Les agents autonomes effectuent certaines tâches de manière proactive et en font remonter d'autres vers des humains lorsqu'ils ne peuvent pas les gérer. Par exemple, un agent peut devenir un coach de vente personnel pour chaque nouveau chargé de compte en lui apportant des feedbacks, des conseils et un accompagnement qui lui permettront de s'améliorer dans son travail.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726168029142_xa9-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Données" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752449_k9f-22" class="accordion__trigger" id="show-hide1726167752449_k9f-22" aria-label="Données"> <span class="accordion__title relative"> Données <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752449_k9f-22" id="rel1726167752449_k9f-22"> <div class="accordion__description"> <p>Les agents ont besoin de données pertinentes pour travailler. Avec <a href="https://www.salesforce.com/fr/data/" target="_self">Data Cloud</a>, vous pouvez créer l'agent le plus intelligent qui soit, dans la mesure où il aura accès aux bonnes données pour chaque collaborateur ou expérience client. Avec Agentforce, exploitez les données de tous les systèmes et de toutes les sources au sein de votre entreprise. Data Cloud vous offre une solution évolutive, sécurisée et de qualité professionnelle. Bénéficiez d'agents dynamiques, connaissant vos processus et vos clients et agissant en conséquence, sans aucun compromis en termes de sécurité.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752449_k9f-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-data.webp.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Actions" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726167752447_fpd-33" class="accordion__trigger" id="show-hide1726167752447_fpd-33" aria-label="Actions"> <span class="accordion__title relative"> Actions <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726167752447_fpd-33" id="rel1726167752447_fpd-33"> <div class="accordion__description"> <p>Un agent IA qui ne peut pas réaliser des actions concrètes est un simple bot parmi tant d'autres. Les agents Agentforce réalisent des actions sur n'importe quel système, ce qui vous permet de travailler plus vite. Ils relient les données aux actions en exposant les métadonnées sur des workflows et des automatisations IA définis. C'est ce qui leur permet de réaliser des tâches à haute valeur ajoutée. Il peut également s'agir d'actions prises au nom d'un collaborateur. Par exemple, ils peuvent aider un représentant commercial à rédiger un e-mail destiné à une nurture cadence 1:1 pour le client avec toutes les activités marketing à venir.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726167752447_fpd-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-actions.webp?resize=1536,864 1536w" height="576" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1726168029142_xa9-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/horizontal-container-one-up-humansplusaI.webp?resize=150,150 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100%);"></div> </section> </div><div data-blade-id="1729699909457_15f5_78365" data-blade-position="5" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729699909457_15f5_78365" class="relative promotion--blade promotion--right-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729699909457_15f5_78365" data-module-name="Calculez votre retour sur investissement avec Agentforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?w=800" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-roi-calculator-einstein.webp?resize=768,768 768w" height="800" width="800"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Calculez votre retour sur investissement avec Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Découvrez combien de temps et d'argent vous pourrez économiser en associant une équipe d'agents alimentés par l'IA à vos collaborateurs. Répondez simplement à quatre questions et découvrez tout ce qu'Agentforce permet de faire.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Calculer votre ROI" data-link-url="https://www.salesforce.com/fr/agentforce/ai-agents-roi-calculator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Calculer votre ROI: Calculez votre retour sur investissement avec Agentforce." href="https://www.salesforce.com/fr/agentforce/ai-agents-roi-calculator/" > Calculer votre ROI </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1729701771705_4pn_78366" data-blade-position="6" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1729701771705_4pn_78366" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main promotion_layout--float_image theme--light_gradient" data-module-id="1729701771705_4pn_78366" data-module-name="Rejoignez la communauté Agentblazer." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 pb-64 pt-64 mobile-pb-40 mobile-ml-32 mobile-mr-32 promotion_layout--float_image-image_wrapper " > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?w=1020" class="image__asset" alt="Personnages de la communauté Agentblazer" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/promotion-agentforce-agentblazer-2.webp?resize=768,769 768w" height="1021" width="1020"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Rejoignez la communauté Agentblazer. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Entrez en contact avec des Agentblazers du monde entier et familiarisez-vous avec l'IA, découvrez des cas d'usage et témoignages d'experts en produits, et bien plus encore. Développez votre expertise en matière d'IA et faites décoller votre carrière.</p> </div> </header> <div class="cta_container flex flex--float_image ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Rejoindre aujourd'hui" data-link-url="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Rejoindre aujourd'hui: Rejoignez la communauté Agentblazer." href="https://trailhead.salesforce.com/trailblazer-community/groups/0F94V0000002E89" target="_self" rel="noopener" > Rejoindre aujourd'hui </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="En savoir plus" data-link-url="https://www.salesforce.com/fr/blog/ai/agents/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="En savoir plus: Rejoignez la communauté Agentblazer." label="En savoir plus" href="https://www.salesforce.com/fr/blog/ai/agents/" target="_self" rel="noopener" > En savoir plus </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1686256970716_in7" data-blade-position="7" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1686256970716_in7" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Entourez-vous d'un partenaire pour déployer Agentforce. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p>Nos partenaires certifiés se tiennent prêts pour déployer des agents IA adaptés aux besoins de votre entreprise.</p> </div> </header> <div class="cta_container__wrapper" data-module-name="Entourez-vous d'un partenaire pour déployer Agentforce." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Découvrir" data-link-url="https://appexchange.salesforce.com/collections/agentforce-partner-network" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Découvrir: Entourez-vous d'un partenaire pour déployer Agentforce." href="https://appexchange.salesforce.com/collections/agentforce-partner-network" > Découvrir </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1686256970634_1cee" data-module-track-impressions="" data-module-name="Logo de accenture" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" 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class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics"> <svg class="background__contour" viewBox="0 0 1440 98" fill="none"> <path d="M0 0.000976562C229.219 63.3102 470.662 98.001 720 98.001C969.338 98.001 1210.78 63.31 1440 0.000976562V99.001H0V0.000976562Z" fill="white"/> </svg> </div> </div> </section> </div><div data-blade-id="1670970523267_ajz" data-blade-position="8" data-blade-name="sf/trailheadmfe" data-blade-variant="trailheadmfe" data-blade-source="www" data-blade-type="blade"> <section id="1670970523267_ajz" class="relative thmfe--blade thmfe--link_below layout--3 thmfe--" > <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree theme--light_gradient"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Développez de nouvelles compétences grâce à nos modules guidés gratuits sur Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_personalized-learning"> <article class="card card__wrapper theme--light_gradient"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-personalized-learning' id='thexternal-collection-personalized-learning' data-elementtype='experience-blade' variant='personalized-learning' properties='{"envExperienceApiHost":"https://mobile.api.trailhead.com/graphql","envCommunityApiHost":"https://community.api.trailhead.com/graphql","locale":"fr-fr","config":{"card":{"variant":"default","layout":"grid","title":"","ctaLabel":"","ctaHref":"","ctaAlways":false},"item":{"hideMetaLeft":true,"hideMetaRight":true,"hideAction":true,"variant":"tile","dynamicCta":true,"hideDescription":false,"hideImage":false,"titleTruncateLines":3},"state":{},"personalization":{"allowEnglishFallbacks":true,"campaignName":"[www]-[en-US]-[3-TH modules]-[engagement]-[all visitors]","fallbackItems":[{"name":"agentforce-agents-quick-look","type":"MODULE"},{"name":"agentforce-service-agent-quick-look","type":"MODULE"},{"name":"einstein-for-developers","type":"MODULE"}]}},"variant":"personalized-learning"}' bladeid='1670970523267_ajz' bladename='sf/trailheadmfe' idxnext='8' bladesource='www' bladevariant='trailheadmfe' > </pbc-thwrapper> </article> </div> </div> <div class="thmfe_cta" data-module-name="Développez de nouvelles compétences grâce à nos modules guidés gratuits sur Trailhead." data-module-position="31" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Créez votre premier agent" data-link-url="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Créez votre premier agent: Développez de nouvelles compétences grâce à nos modules guidés gratuits sur Trailhead." href="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" target="_self" rel="noopener" > Créez votre premier agent </a> </pbc-button> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=300,92 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=768,235 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1024,313 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=1536,470 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/trailhead-background.webp?resize=2048,627 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1726698719166_ood_783610" data-blade-position="9" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1726698719166_ood_783610" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree theme--light_gradient"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Prêt à passer au niveau supérieur avec Agentforce ? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper theme--light_gradient" data-module-id="1726698719153_jiz" data-module-type="card_contactus" data-module-name="Créer des agents en un clin d'œil." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Créer des agents en un clin d'œil. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Découvrez comment se déroule la création d'un agent dans notre bibliothèque.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Regarder les démos" data-link-url="https://www.salesforce.com/fr/form/agentforce/demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Regarder les démos: Créer des agents en un clin d'œil." href="https://www.salesforce.com/fr/form/agentforce/demo/?d=pb" target="_blank" rel="noopener" > Regarder les démos </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper theme--light_gradient" data-module-id="1726698719154_5ky" data-module-type="card_contactus" data-module-name="Obtenir le soutien d'experts." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/groups.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Obtenir le soutien d'experts. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Collaborez avec les experts de Professional Services pour créer rapidement des agents et profiter de la valeur ajoutée.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Découvrir les Professional Services " data-link-url="https://www.salesforce.com/fr/services/professional-services/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Découvrir les Professional Services : Obtenir le soutien d'experts." href="https://www.salesforce.com/fr/services/professional-services/overview/" target="_self" rel="noopener" > Découvrir les Professional Services </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper theme--light_gradient" data-module-id="1726698719155_yw6" data-module-type="card_contactus" data-module-name="Parler à un représentant." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/edit_form.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Parler à un représentant. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Faites-nous part des besoins de votre entreprise et nous vous aiderons à trouver les solutions adéquates.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Nous contacter" data-link-url="https://www.salesforce.com/fr/form/agentforce/contact-us/?d=pb " data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Nous contacter: Parler à un représentant." href="https://www.salesforce.com/fr/form/agentforce/contact-us/?d=pb " target="_blank" rel="noopener" > Nous contacter </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/contact-us-agentforce-background.png?resize=2048,766 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1691508978479_9la" data-blade-position="10" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1691508978479_9la" class="relative faq--blade" > <div class="container"> <article class="grid grid_main theme--light_gradient" data-module-track-impressions="false" data-module-id="1691508978479_9la" data-module-name="Foire aux questions concernant Agentforce" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Foire aux questions concernant Agentforce </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1691508978479_9la" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1691508978647_t34" data-module-name="Qu'est-ce qu'un agent d'IA ?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1691508978479_9la-11" class="accordion__trigger" id="accordion1691508978479_9la-11" aria-label="Qu'est-ce qu'un agent d'IA ?"> <span class="accordion__title relative"> Qu'est-ce qu'un agent d'IA ? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-11" id="rel1691508978479_9la-11"> <div class="accordion__description"> <p>Les <a href="https://www.salesforce.com/fr/agentforce/what-are-ai-agents/" target="_self"><ins>agents d'IA</ins></a> sont des applications autonomes et proactives conçues pour exécuter des tâches spécialisées afin d'aider les collaborateurs et les clients. Ils utilisent des grands modèles de langage (« Large Language Models », ou <a href="https://www.salesforce.com/fr/blog/what-are-large-language-models/" target="_self"><ins>LLM</ins></a>) pour analyser et comprendre le contexte global d'interactions clients ou d'un déclencheur automatisé, puis prendre en toute autonomie des décisions réfléchies sur les mesures à prendre.</p> <p>Exploitant des données métiers de confiance telles que les données de <a href="https://www.salesforce.com/fr/crm/" target="_self"><ins>Salesforce CRM</ins></a> ou des données externes issues de <a href="https://www.salesforce.com/fr/data/" target="_self">Data Cloud</a>, ils génèrent des réponses en phase avec votre image de marque et vos principes directeurs. Ils sont capables de gérer en continu des tâches de manière proactive dans la limite des garde-fous définis, le tout sur une multitude de plateformes telles que les portails en libre-service et les canaux de messagerie. Lorsqu'ils sont confrontés à des problèmes complexes dépassant leur champ de compétence, ils peuvent faire remonter les informations à des agents humains, garantissant ainsi une résolution efficace et précise des requêtes.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1692403715215_kum" data-module-name="Comment peut-on créer des agents IA ?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-12" class="accordion__trigger" id="accordion1691508978479_9la-12" aria-label="Comment peut-on créer des agents IA ?"> <span class="accordion__title relative"> Comment peut-on créer des agents IA ? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-12" id="rel1691508978479_9la-12"> <div class="accordion__description"> <p>Les entreprises peuvent créer des agents à l'aide d'Agent Builder en recourant aux outils existants de la <a href="https://www.salesforce.com/fr/platform/" target="_self">Salesforce Platform</a> pour créer des thèmes et des actions standard et personnalisés. Vous pouvez utiliser des prompts contextualisés selon les données de confiance de votre entreprise. Vous pouvez utiliser des flux pour créer des automatisations sur n'importe quel système. Vous pouvez utiliser des connecteurs <a href="https://www.salesforce.com/fr/mulesoft/" target="_self">MuleSoft</a> pour connecter les agents à n'importe quel système. Et enfin, vous pouvez utiliser vos tests Apex et Javascript pour créer le code personnalisé et la logique métier de votre agent.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1692403717854_cpd" data-module-name="Quels sont les différents types d'agents IA ?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-13" class="accordion__trigger" id="accordion1691508978479_9la-13" aria-label="Quels sont les différents types d'agents IA ?"> <span class="accordion__title relative"> Quels sont les différents types d'agents IA ? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-13" id="rel1691508978479_9la-13"> <div class="accordion__description"> <p>Les entreprises ont la possibilité de créer un agent pour n'importe quel rôle, secteur d'activité ou cas d'usage. Avec Agentforce, bénéficiez d'agents prêts à l'emploi pour le <a href="https://www.salesforce.com/fr/service/" target="_self"><ins>service client</ins></a>, la <a href="https://www.salesforce.com/fr/sales/" target="_self"><ins>vente</ins></a>, le <a href="https://www.salesforce.com/fr/marketing/" target="_self"><ins>marketing</ins></a>, le <a href="https://www.salesforce.com/fr/commerce/" target="_self"><ins>commerce</ins></a> et bien plus.</p> <ul> <li>Service Agent remplace les chabots traditionnels par une IA capable de prendre en charge une grande variété de problèmes sans scénarios préprogrammés, améliorant ainsi l'efficacité du service client.</li> <li>Sales Development Representative (SDR) échange avec les prospects 24 heures/24, 7 j/7. Il répond aux questions, gère les objections et planifie les rendez-vous en se basant sur le CRM et les données externes. Ainsi, vos commerciaux ont plus de temps pour nouer des relations plus étroites avec les clients.</li> <li>Sales Coach propose des séances de jeu de rôle pour vos équipes de ventes. En utilisant les données Salesforce et l'IA générative, il aide les commerciaux à répéter leurs argumentaires et leurs réponses aux objections pour les différents types de ventes.</li> <li>Merchandiser simplifie le travail de vos spécialistes de l'e-commerce en les aidant à configurer les sites Web, à définir les objectifs, à personnaliser les promotions, à rédiger les descriptions produits et à obtenir des insights data-drive.</li> <li>Buyer Agent améliore l'expérience d'achat B2B en aidant vos acheteurs à trouver des produits, à réaliser des achats et à suivre les commandes via la messagerie instantanée ou les portails de vente. Personal Shopper est une sorte de concierge digital pour vos sites d'e-commerce ou vos applications de messagerie. Il offre des recommandations produits et répond aux requêtes de recherche.</li> <li>Campagne Optimizer automatise le cycle de vie entier des campagnes en utilisant l'IA pour analyser, générer, personnaliser et optimiser des campagnes marketing basées sur les objectifs commerciaux.</li> <li>Agentforce (anciennement Agentforce Assistant) aide les collaborateurs à mener à bien certaines tâches spécifiques en automatisant la recherche de données et la génération et l'exécution de plans d'action, et contribue ainsi à booster la productivité sur le lieu de travail.</li> </ul> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1692403719758_e6k" data-module-name="Comment fonctionne Einstein ?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-14" class="accordion__trigger" id="accordion1691508978479_9la-14" aria-label="Comment fonctionne Einstein ?"> <span class="accordion__title relative"> Comment fonctionne Einstein ? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-14" id="rel1691508978479_9la-14"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/fr/artificial-intelligence/" target="_self">Einstein</a> est intégré de manière native à la <a href="https://www.salesforce.com/fr/platform/" target="_self">Salesforce Platform</a> et met à profit les données du CRM et des applications externes pour fournir des insights, des prédictions et du contenu généré directement dans les processus de travail.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1725475604415_81r" data-module-name="Qu'est-ce qu'un générateur d'agent IA ?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-15" class="accordion__trigger" id="accordion1691508978479_9la-15" aria-label="Qu'est-ce qu'un générateur d'agent IA ?"> <span class="accordion__title relative"> Qu'est-ce qu'un générateur d'agent IA ? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-15" id="rel1691508978479_9la-15"> <div class="accordion__description"> <p>Un <a href="https://www.salesforce.com/fr/agentforce/agent-builder" target="_self">générateur d'agent d'IA</a> est une plateforme permettant de créer et de personnaliser des agents d'IA. Agentforce, notre générateur d'agents low code, facilite la personnalisation d'agents prêts à l'emploi, la création de nouveaux agents ou leur configuration pour n'importe quel rôle, secteur d'activité ou cas d'usage à l'aide d'outils existants tels que les flux, les prompts, les tests Apex et les API MuleSoft. Grâce à Agent Builder, les entreprises peuvent attribuer une fonction à leur agent en définissant des thèmes, en rédigeant pour ces thèmes des instructions en langage naturel et en créant une bibliothèque d'actions dans laquelle il pourra piocher. Ensuite, les utilisateurs peuvent facilement surveiller le plan d'action de l'agent et tester ses réponses directement dans Agent Builder.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=fr origin=https://wp.sfdcdigital.com/fr-fr/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:33805082131" aria-label="Nous contacter, Par téléphone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Artificial Intelligence (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/nVr-udA1Nqc2V/dmzF/5LEsyTrSUo/DJ/A1dRb1s9Aw/F2A/VUmEOWX5Y"><script src="/nVr-udA1Nqc2V/dmzF/5LEsyTrSUo/DJ/A1dRb1s9Aw/Shs/SJzwUBXAp" async defer></script><div id="sec-overlay" style="display:none;"><div id="sec-container"></div></div></body></html>

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