Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia

<!DOCTYPE html> <html lang="en" dir="ltr"> <head>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-P63WKM1TM1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-P63WKM1TM1'); </script>  <script type="text/javascript" > (function(m,e,t,r,i,k,a){m[i]=m[i]||function(){(m[i].a=m[i].a||[]).push(arguments)}; m[i].l=1*new Date(); for (var j = 0; j < document.scripts.length; j++) {if (document.scripts[j].src === r) { return; }} k=e.createElement(t),a=e.getElementsByTagName(t)[0],k.async=1,k.src=r,a.parentNode.insertBefore(k,a)}) (window, document, "script", "https://mc.yandex.ru/metrika/tag.js", "ym"); ym(55165297, "init", { clickmap:false, trackLinks:true, accurateTrackBounce:true, webvisor:false }); </script> <noscript><div><img src="https://mc.yandex.ru/watch/55165297" style="position:absolute; left:-9999px;" alt="" /></div></noscript>    <title>Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia</title> <meta name="description" content="Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia"> <meta name="keywords" content="Social work practice, child case management, competency-based knowledge, and professionalism."> <meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1, user-scalable=no"> <meta charset="utf-8"> <meta name="citation_title" content="Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia"> <meta name="citation_author" content="S. Brahim"> <meta name="citation_author" content="M. S. Mohamad"> <meta name="citation_author" content="E. Zakaria"> <meta name="citation_author" content="N. Sarnon@Kusenin"> <meta name="citation_publication_date" content="2015/08/01"> <meta name="citation_journal_title" content="International Journal of Humanities and Social Sciences"> <meta name="citation_volume" content="9"> <meta name="citation_issue" content="9"> <meta name="citation_firstpage" content="3095"> <meta name="citation_lastpage" content="3101"> <meta name="citation_pdf_url" content="https://publications.waset.org/10002347/pdf"> <link href="https://cdn.waset.org/favicon.ico" type="image/x-icon" rel="shortcut icon"> <link href="https://cdn.waset.org/static/plugins/bootstrap-4.2.1/css/bootstrap.min.css" rel="stylesheet"> <link href="https://cdn.waset.org/static/plugins/fontawesome/css/all.min.css" rel="stylesheet"> <link href="https://cdn.waset.org/static/css/site.css?v=150220211555" rel="stylesheet"> </head> <body> <header> <div class="container"> <nav class="navbar navbar-expand-lg navbar-light"> <a class="navbar-brand" href="https://waset.org"> <img src="https://cdn.waset.org/static/images/wasetc.png" alt="Open Science Research Excellence" title="Open Science Research Excellence" /> </a> <button class="d-block d-lg-none navbar-toggler ml-auto" type="button" data-toggle="collapse" data-target="#navbarMenu" aria-controls="navbarMenu" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="w-100"> <div class="d-none d-lg-flex flex-row-reverse"> <form method="get" action="https://waset.org/search" class="form-inline my-2 my-lg-0"> <input class="form-control mr-sm-2" type="search" placeholder="Search Conferences" value="" name="q" aria-label="Search"> <button class="btn btn-light my-2 my-sm-0" type="submit"><i class="fas fa-search"></i></button> </form> </div> <div class="collapse navbar-collapse mt-1" id="navbarMenu"> <ul class="navbar-nav ml-auto align-items-center" id="mainNavMenu"> <li class="nav-item"> <a class="nav-link" href="https://waset.org/conferences" title="Conferences in 2024/2025/2026">Conferences</a> </li> <li class="nav-item"> <a class="nav-link" href="https://waset.org/disciplines" title="Disciplines">Disciplines</a> </li> <li class="nav-item"> <a class="nav-link" href="https://waset.org/committees" rel="nofollow">Committees</a> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" id="navbarDropdownPublications" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Publications </a> <div class="dropdown-menu" aria-labelledby="navbarDropdownPublications"> <a class="dropdown-item" href="https://publications.waset.org/abstracts">Abstracts</a> <a class="dropdown-item" href="https://publications.waset.org">Periodicals</a> <a class="dropdown-item" href="https://publications.waset.org/archive">Archive</a> </div> </li> <li class="nav-item"> <a class="nav-link" href="https://waset.org/page/support" title="Support">Support</a> </li> </ul> </div> </div> </nav> </div> </header> <main> <div class="container mt-4"> <div class="row"> <div class="col-md-9 mx-auto"> <form method="get" action="https://publications.waset.org/search"> <div id="custom-search-input"> <div class="input-group"> <i class="fas fa-search"></i> <input type="text" class="search-query" name="q" placeholder="Author, Title, Abstract, Keywords" value=""> <input type="submit" class="btn_search" value="Search"> </div> </div> </form> </div> </div> <div class="row mt-3"> <div class="col-sm-3"> <div class="card"> <div class="card-body"><strong>Commenced</strong> in January 2007</div> </div> </div> <div class="col-sm-3"> <div class="card"> <div class="card-body"><strong>Frequency:</strong> Monthly</div> </div> </div> <div class="col-sm-3"> <div class="card"> <div class="card-body"><strong>Edition:</strong> International</div> </div> </div> <div class="col-sm-3"> <div class="card"> <div class="card-body"><strong>Paper Count:</strong> 33093</div> </div> </div> </div> <div class="card publication-listing mt-3 mb-3"> <h5 class="card-header" style="font-size:.9rem">Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia</h5> <div class="card-body"> <p class="card-text"><strong>Authors:</strong> <a href="https://publications.waset.org/search?q=S.%20Brahim">S. Brahim</a>, <a href="https://publications.waset.org/search?q=M.%20S.%20Mohamad"> M. S. Mohamad</a>, <a href="https://publications.waset.org/search?q=E.%20Zakaria"> E. Zakaria</a>, <a href="https://publications.waset.org/search?q=N.%20Sarnon%40Kusenin"> N. Sarnon@Kusenin</a> </p> <p class="card-text"><strong>Abstract:</strong></p> This study aimed to explore the practical experience of child welfare caseworkers and professionalism in child case management in Malaysia. This paper discussed the specific social work practice competency and the challenges faced by child caseworkers in the fieldwork. This research was qualitative with grounded theory approach. Four sessions of focused group discussion (FGD) were conducted involving a total of 27 caseworkers (child protector and probation officers) in the Klang Valley. The study found that the four basic principles of knowledge in child case management namely: 1. knowledge in child case management; 2. professional values of caseworkers towards children; 3. skills in managing cases; and 4. culturally competent practice in child case management. In addition, major challenges faced by the child case manager are the capacity and commitment of the family in children鈥檚 rehabilitation program, the credibility of caseworkers are being challenged, and the challenges of support system from intra and interagency. This study is important for policy makers to take into account the capacity and the needs of the child鈥檚 caseworker in accordance with the national social work competency framework. It is expected that case management services for children will improve systematically in line with national standards. <iframe src="https://publications.waset.org/10002347.pdf" style="width:100%; height:400px;" frameborder="0"></iframe> <p class="card-text"><strong>Keywords:</strong> <a href="https://publications.waset.org/search?q=Social%20work%20practice" title="Social work practice">Social work practice</a>, <a href="https://publications.waset.org/search?q=child%20case%20management" title=" child case management"> child case management</a>, <a href="https://publications.waset.org/search?q=competency-based%20knowledge" title=" competency-based knowledge"> competency-based knowledge</a>, <a href="https://publications.waset.org/search?q=and%20professionalism." title=" and professionalism."> and professionalism.</a> </p> <p class="card-text"><strong>Digital Object Identifier (DOI):</strong> <a href="https://doi.org/10.5281/zenodo.1108773" target="_blank">doi.org/10.5281/zenodo.1108773</a> </p> <a href="https://publications.waset.org/10002347/competency-based-social-work-practice-and-challenges-in-child-case-management-studies-in-the-districts-social-welfare-services-malaysia" class="btn btn-primary btn-sm">Procedia</a> <a href="https://publications.waset.org/10002347/apa" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">APA</a> <a href="https://publications.waset.org/10002347/bibtex" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">BibTeX</a> <a href="https://publications.waset.org/10002347/chicago" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">Chicago</a> <a href="https://publications.waset.org/10002347/endnote" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">EndNote</a> <a href="https://publications.waset.org/10002347/harvard" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">Harvard</a> <a href="https://publications.waset.org/10002347/json" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">JSON</a> <a href="https://publications.waset.org/10002347/mla" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">MLA</a> <a href="https://publications.waset.org/10002347/ris" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">RIS</a> <a href="https://publications.waset.org/10002347/xml" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">XML</a> <a href="https://publications.waset.org/10002347/iso690" target="_blank" rel="nofollow" class="btn btn-primary btn-sm">ISO 690</a> <a href="https://publications.waset.org/10002347.pdf" target="_blank" class="btn btn-primary btn-sm">PDF</a> <span class="bg-info text-light px-1 py-1 float-right rounded"> Downloads <span class="badge badge-light">2908</span> </span> <p class="card-text"><strong>References:</strong></p> <br>[1] Aronson, J. & Smith, K. (2010). Identity Work and Critical Social Service Management: Balancing on a Tightrope? British Journal of Social Work. 41( 3): 432- 448. <br>[2] Bay, U. (2011). Unpacking Neo-Liberal Technologies of Government in Australian Higher Education Social Work Departments. Journal of Social Work.11( 2): 222-236. <br>[3] Bernotavicz, F. D. L., A. (2000). Hiring Child Welfare Caseworkers Using a Competency-Based Approach. Public Personnel Management. 29( 1): 3342. <br>[4] Brown, H. C. (2004). The Knowledge Base of Social Work. In Vass (Eds.). Social Work Competences Core Knowledge, Values and Skills (Pp.8-35). Great Britain. SAGE Publications. <br>[5] Chernack, K. B. (2006). The Lived Experience of Ethical Decision Making of Child Welfare Caseworkers Engaged in Permanency Planning. Thesis 3228657, Adelphi University, School of Social Work. <br>[6] Davies, M. (1985). The Essential Social Worker: A Guide to Positive Practice. Gower Publishing Company. <br>[7] Dominelli, L. (1996). Deprofessionalizing Social Work: Anti- Oppressive Practice, Competencies and Postmodernism. British Journal of Social Work. 26( 2): 153-175. <br>[8] Evetts, J. (2013). Professionalism: Value and Ideology. Current Sociology. 61(5-6): 778-796. <br>[9] Fong, R. (2009). Culturally Competent Practice in Social Work. Dlm.(Pnyt.) Deardorff & Bok. The Sage Handbook of Intercultural Competence. Sage USA. The SAGE Handbook of Intercultural Competence. 350-361. <br>[10] Foster, H. (1966). Categories of Cognitive Skills. Los Angeles, Calif.: Ucla, Center for the Study of Evaluation of Instructutional Programs. <br>[11] Frost, N., Robinson, M. & Anning, A. (2005). Social Workers in Multidisciplinary Teams: Issues and Dilemmas for Professional Practice. Child & Family Social Work. 10( 3): 187-196. <br>[12] Gabbard, W. J., Starks, S. H., Jaggers, J. & Cappiccie, A. C. (2011). Effective Strategies for Teaching Cultural Competency to Msw Students in a Global Society. International Journal of Human and Social Sciences. 6(204-208. <br>[13] Garrison, J. M. (2003). Child Welfare Professionals' Perceptions of Competencies Needed in Child Welfare Practice in Northern Minnesota. Tesis 3102094, University of Minnesota. <br>[14] Glaser, B. & Strauss, A. (1967). The Discovery of Grounded Theory: Strategies for Qualitative Research. <br>[15] Gwyther, L. P., Altilio, T., Blacker, S., Christ, G., Csikai, E. L., Hooyman, N., Kramer, B., Linton, J., Raymer, M. & Howe, J. (2005). Social Work Competencies in Palliative and End-of-Life Care. J. Soc. Work End Life Palliative Care. 1( 1): 87-120. <br>[16] Johansen, P. S. (2002). Key Competencies in Public-Child Welfare: A Comparison of the Priorities of Social-Work Faculty and Public-Child- Welfare Supervisors. Tesis 3049684, University of San Francisco. <br>[17] Jones, D. N. & Truell, R. (2012). The Global Agenda for Social Work and Social Development: A Place to Link Together and Be Effective in a Globalized World. International Social Work. 55( 4): 454-472. <br>[18] Kitzinger, J. (1995). Qualitative Research. Introducing Focus Groups. BMJ: British medical journal. 311(7000): 299. <br>[19] Malaysia. (2005). Child Act 2001 (Act 611). Percetakan Nasional Malaysia Berhad. <br>[20] Mohd Al Adib, S. & Noor Aziah, M. A. (2014). Berkeras Patah Berlembut Lentur Perintah Bagi Pesalah Kanak-Kanak. Universiti Kebangsaan Malaysia <br>[21] Munro, E. (1998). Improving Social Workers' Knowledge Base in Child Protection Work. British Journal of Social Work. 28( 1): 89-105. <br>[22] O'connor, L. & Leonard, K. (2013). Decision Making in Children and Families Social Work: The Practitioner's Voice. British Journal of Social Work. 44(7): 1805-1822. <br>[23] Onwuegbuzie, A. J., Dickinson, W. B., Leech, N. L. & Zoran, A. G. (2009). A Qualitative Framework for Collecting and Analyzing Data in Focus Group Research. International Journal of Qualitative Methods. 8 (3): <br>[24] Parker, J. & Bradley, G. 2014. Social Work Practice: Assessment, Planning, Intervention and Review. Learning Matters <br>[25] Pearce, J.(2004). The Values of Social Work in Vass (2004) Social Work Competences Core Knowledge, Values and Skills. SAGE Publications. <br>[26] Robinson, K. (2013). Voices from the Front Line: Social Work with Refugees and Asylum Seekers in Australia and the UK. British Journal of Social Work. 44(6): 1602-1620. <br>[27] Salina, N. & Jill, A. (2011). Organisational Barriers in Working with Child Sexual Abuse (CSA) Cases: The Malaysian Professionals' Experiences. Jurnal eBangi. Volume 6(Number 2): 255-272. <br>[28] Salina, N., Jill, A., Subhi, N., Alavi, K., Lukman, Z., Sarnon, N., Fauziah, I., Hoesni, S. M. & Mohamad, M. S. (2011). The Impact of Vicarious Trauma on Professionals Involved in Child Sexual Abuse Cases (CSA). Pertanika Journal of Social Sciences & Humanity. Vol. 19 (S) Oct. 2011: 147-155. <br>[29] Smith, M. (2003). Towards a Professional Identity and Knowledge Base: Is Residential Child Care Still Social Work? Journal of Social Work 3( 2): 235-252. <br>[30] Strauss, A. & Corbin, J. (1998). Basics of Qualitative Research: Procedures and Techniques for Developing Grounded Theory. ed: Thousand Oaks, CA: Sage. <br>[31] Vass, A. A. (2004). Social Work Competences Core Knowledge, Values and Skills. SAGE Publications. <br>[32] West, D. & Heath, D. (2011). Theoretical Pathways to the Future: Globalization, ICT and Social Work Theory and Practice. Journal of Social Work 11( 2): 209221. <br>[33] Woodside, M. & Mcclam, T. (2006). Generalist Case Management a Method of Human Service Delivery. Third Edition. Thomson Brooks. <br>[34] Zastrow, C. (2009). The Practice of Social Work: A Comprehensive Worktext. Cengage Learning. </div> </div> </div> </main> <footer> <div id="infolinks" class="pt-3 pb-2"> <div class="container"> <div style="background-color:#f5f5f5;" class="p-3"> <div class="row"> <div class="col-md-2"> <ul class="list-unstyled"> About <li><a href="https://waset.org/page/support">About Us</a></li> <li><a href="https://waset.org/page/support#legal-information">Legal</a></li> <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/WASET-16th-foundational-anniversary.pdf">WASET celebrates its 16th foundational anniversary</a></li> </ul> </div> <div class="col-md-2"> <ul class="list-unstyled"> Account <li><a href="https://waset.org/profile">My Account</a></li> </ul> </div> <div class="col-md-2"> <ul class="list-unstyled"> Explore <li><a href="https://waset.org/disciplines">Disciplines</a></li> <li><a href="https://waset.org/conferences">Conferences</a></li> <li><a href="https://waset.org/conference-programs">Conference Program</a></li> <li><a href="https://waset.org/committees">Committees</a></li> <li><a href="https://publications.waset.org">Publications</a></li> </ul> </div> <div class="col-md-2"> <ul class="list-unstyled"> Research <li><a href="https://publications.waset.org/abstracts">Abstracts</a></li> <li><a href="https://publications.waset.org">Periodicals</a></li> <li><a href="https://publications.waset.org/archive">Archive</a></li> </ul> </div> <div class="col-md-2"> <ul class="list-unstyled"> Open Science <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/Open-Science-Philosophy.pdf">Open Science Philosophy</a></li> <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/Open-Science-Award.pdf">Open Science Award</a></li> <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/Open-Society-Open-Science-and-Open-Innovation.pdf">Open Innovation</a></li> <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/Postdoctoral-Fellowship-Award.pdf">Postdoctoral Fellowship Award</a></li> <li><a target="_blank" rel="nofollow" href="https://publications.waset.org/static/files/Scholarly-Research-Review.pdf">Scholarly Research Review</a></li> </ul> </div> <div class="col-md-2"> <ul class="list-unstyled"> Support <li><a href="https://waset.org/page/support">Support</a></li> <li><a href="https://waset.org/profile/messages/create">Contact Us</a></li> <li><a href="https://waset.org/profile/messages/create">Report Abuse</a></li> </ul> </div> </div> </div> </div> </div> <div class="container text-center"> <hr style="margin-top:0;margin-bottom:.3rem;"> <a href="https://creativecommons.org/licenses/by/4.0/" target="_blank" class="text-muted small">Creative Commons Attribution 4.0 International License</a> <div id="copy" class="mt-2">© 2024 World Academy of Science, Engineering and Technology</div> </div> </footer> <a href="javascript:" id="return-to-top"><i class="fas fa-arrow-up"></i></a> <div class="modal" id="modal-template"> <div class="modal-dialog"> <div class="modal-content"> <div class="row m-0 mt-1"> <div class="col-md-12"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button> </div> </div> <div class="modal-body"></div> </div> </div> </div> <script src="https://cdn.waset.org/static/plugins/jquery-3.3.1.min.js"></script> <script src="https://cdn.waset.org/static/plugins/bootstrap-4.2.1/js/bootstrap.bundle.min.js"></script> <script src="https://cdn.waset.org/static/js/site.js?v=150220211556"></script> <script> jQuery(document).ready(function() { /*jQuery.get("https://publications.waset.org/xhr/user-menu", function (response) { jQuery('#mainNavMenu').append(response); });*/ jQuery.get({ url: "https://publications.waset.org/xhr/user-menu", cache: false }).then(function(response){ jQuery('#mainNavMenu').append(response); }); }); </script> </body> </html>

CINXE.COM

Competency-Based Social Work Practice and Challenges in Child Case Management: Studies in the Districts Social Welfare Services, Malaysia