¿Cómo son las entrevistas de trabajo en Amazon?

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</div></li> <li class="Navigation-items-item"><div class="NavigationItem" data-social-item> <div class="NavigationItem-text NavigationItem-more"> <div class="NavigationItem-wrapper">Síguenos</div> <button class="NavigationItem-icon NavigationItem-more"> <svg><use xlink:href="#icon-greater-than"/></svg> <span class="sr-only">Abrir</span> </button> </div> <ul class="NavigationItem-items"> <li class="NavigationItem-items-item"> <div class="NavigationSubnav" data-columns="5"> <div class="NavigationSubnav-bg"></div> <div class="NavigationSubnav-wrapper"> <div class="NavigationSubnav-content"> <div class="NavigationSubnav-title"> <div class="NavigationSubnav-icon"> <svg><use xlink:href="#icon-greater-than"/></svg> </div> <div class="NavigationSubnav-text"><span>Síguenos</span></div> </div> <ul class="NavigationSubnav-items"> <li class="NavigationSubnav-items-item NavigationSubnav-social"> <div class="NavigationSubnavItem"> <div class="NavigationSubnavItem-subtitle" data-social-service="Twitter"><svg><use xlink:href="#icon-twitter"/></svg>Twitter</div> <ul class="NavigationSubnavItem-items"> <li class="NavigationSubnavItem-items-item"><a class="NavigationLink" href="http://twitter.com/amazonmex" target="_blank" data-cms-ai="0">@AmazonMex</a> </li> <li class="NavigationSubnavItem-items-item"><a class="NavigationLink" href="http://twitter.com/AmazonMexPolicy" target="_blank" data-cms-ai="0">@AmazonMexPolicy</a> </li> </ul> </div> </li> <li class="NavigationSubnav-items-item NavigationSubnav-social"> <div class="NavigationSubnavItem"> <div class="NavigationSubnavItem-subtitle" data-social-service="LinkedIn"><svg><use xlink:href="#icon-linkedin"/></svg>LinkedIn</div> <ul class="NavigationSubnavItem-items"> <li class="NavigationSubnavItem-items-item"><a class="NavigationLink" href="http://www.linkedin.com/company/amazon/" target="_blank" data-cms-ai="0">Amazon</a> </li> </ul> </div> </li> <li class="NavigationSubnav-items-item NavigationSubnav-social"> <div class="NavigationSubnavItem"> <div class="NavigationSubnavItem-subtitle" data-social-service="Facebook"><svg><use xlink:href="#icon-facebook"/></svg>Facebook</div> <ul class="NavigationSubnavItem-items"> <li class="NavigationSubnavItem-items-item"><a class="NavigationLink" href="http://www.facebook.com/amazonmex" target="_blank" data-cms-ai="0">Amazon México</a> </li> </ul> </div> </li> <li class="NavigationSubnav-items-item NavigationSubnav-social"> <div class="NavigationSubnavItem"> <div class="NavigationSubnavItem-subtitle" data-social-service="Instagram"><svg><use xlink:href="#icon-instagram"/></svg>Instagram</div> <ul class="NavigationSubnavItem-items"> <li class="NavigationSubnavItem-items-item"><a class="NavigationLink" href="http://www.instagram.com/amazonmex/" target="_blank" data-cms-ai="0">AmazonMex</a> </li> </ul> </div> </li> </ul> </div> </div> </div> </li> </ul> </div></li> </ul> </nav> <div class="NavigationItem LanguageHamburgerMenu" data-social-item> <div class="NavigationItem-text NavigationItem-more LanguageHamburgerMenu-text"> <button class="NavigationItem-icon NavigationItem-more LanguageHamburgerMenu-icon"> <svg><use xlink:href="#icon-greater-than"/></svg> </button> <div class="LanguagesMenu-toggle"> <div class="LanguagesMenu-icon" data-flag="mx"></div> <span>es</span> </div> </div> <ul class="NavigationItem-items LanguageHamburgerMenu-items"> <li class="NavigationItem-items-item LanguageHamburgerMenu-items-item"> <div class="NavigationSubnav LanguageHamburgerMenu-Subnav" data-columns="5"> <div class="NavigationSubnav-bg LanguageHamburgerMenu-Subnav-bg"></div> <div class="NavigationSubnav-wrapper LanguageHamburgerMenu-Subnav-wrapper"> <div class="NavigationSubnav-content LanguageHamburgerMenu-Subnav-content"> <div class="NavigationSubnav-title LanguageHamburgerMenu-Subnav-title"> <div class="NavigationSubnav-icon LanguageHamburgerMenu-Subnav-close"> <svg class="Icon-close"> <use xlink:href="#icon-close"></use> </svg> </div> <div class="NavigationSubnav-text LanguageHamburgerMenu-Subnav-text"><span>Visita otra web de Amazon</span></div> </div> <ul class="NavigationSubnav-items LanguageHamburgerMenu-Subnav-items"> <li class="NavigationSubnav-items-item NavigationSubnav-social LanguageHamburgerMenu-Subnav-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenu-SubnavItem"> <div class="NavigationSubnavItem-subtitle region LanguageHamburgerMenu-SubnavItem-subtitle">ASIA-PACÍFICO</div> <ul class="NavigationSubnavItem-items LanguageHamburgerMenu-SubnavItem-items"> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="au" href="https://www.aboutamazon.com.au/" target="_blank" data-cms-ai="0"><span>Australia</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.com.au/" target="_blank" data-cms-ai="0" ><span>About Amazon (English)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="in" href="https://www.aboutamazon.in/" target="_blank" data-cms-ai="0"><span>India</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.in/" target="_blank" data-cms-ai="0" ><span>About Amazon (English)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="jp" href="https://www.aboutamazon.jp/" target="_blank" data-cms-ai="0"><span>Japón</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.jp/" target="_blank" data-cms-ai="0" ><span>About Amazon (日本語)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="sg" href="https://www.aboutamazon.sg/" target="_blank" data-cms-ai="0"><span>Singapur</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.sg/" target="_blank" data-cms-ai="0" ><span>About Amazon (English)</span></a> </li> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://press.aboutamazon.com/sg" target="_blank" data-cms-ai="0" ><span>Press Centre (English)</span></a> </li> </ul> </div> </div> </li> </ul> </div> </li> <li class="NavigationSubnav-items-item NavigationSubnav-social LanguageHamburgerMenu-Subnav-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenu-SubnavItem"> <div class="NavigationSubnavItem-subtitle region LanguageHamburgerMenu-SubnavItem-subtitle">EUROPA</div> <ul class="NavigationSubnavItem-items LanguageHamburgerMenu-SubnavItem-items"> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="eu" href="https://www.aboutamazon.eu/" target="_blank" data-cms-ai="0"><span>Europa</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.eu/" target="_blank" data-cms-ai="0" ><span>About Amazon (English)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="fr" href="http://www.aboutamazon.fr/" target="_blank" data-cms-ai="0"><span>Francia</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="http://www.aboutamazon.fr/" target="_blank" data-cms-ai="0" ><span>About Amazon (Français)</span></a> </li> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://press.aboutamazon.com/fr/press-release-archive" target="_blank" data-cms-ai="0" ><span>Press Center (Français)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="de" href="https://www.aboutamazon.de/" target="_blank" data-cms-ai="0"><span>Alemania</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.de/" target="_blank" data-cms-ai="0" ><span>About Amazon (Deutsch)</span></a> </li> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://press.aboutamazon.com/de/archiv-pressemitteilungen" target="_blank" data-cms-ai="0" ><span>Newsroom (Deutsch)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="it" href="https://www.aboutamazon.it/" target="_blank" data-cms-ai="0"><span>Italia</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://www.aboutamazon.it/" target="_blank" data-cms-ai="0" ><span>About Amazon (Italiano)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="pl" href="https://aboutamazon.pl" target="_blank" data-cms-ai="0"><span>Polonia</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li class="NavigationSubnavItem-items-item locales LanguageHamburgerMenuInner-SubnavItem-items-item"> <a class="Link" href="https://aboutamazon.pl" target="_blank" data-cms-ai="0" ><span>About Amazon (Polski)</span></a> </li> </ul> </div> </div> </li> <li class="NavigationSubnavItem-items-item LanguageHamburgerMenu-SubnavItem-items-item"> <div class="NavigationSubnavItem LanguageHamburgerMenuInner-SubnavItem"> <a class="LanguagesMenuItem-link LanguageHamburgerMenuInner-SubnavItem-link" data-flag="es" href="https://www.aboutamazon.es/" target="_blank" data-cms-ai="0"><span>España</span></a> <div class="LanguageHamburgerMenuInner-SubnavItem-wrapper"> <ul class="NavigationSubnavItem-items LanguageHamburgerMenuInner-SubnavItem-items"> <li 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class="CopyAction-message">Link copied</div> </bsp-copy-action> </li> </ul> </div> </div> </div> </div> <div class="ArticlePage-lead"><figure class="Figure" > <picture> <source type="image/webp" width="1320" height="743" srcset="https://assets.aboutamazon.com/dims4/default/6130164/2147483647/strip/true/crop/2000x1126+0+0/resize/1320x743!/format/webp/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fae%2F4a%2Fc88bf7d244efa39300cf042e1202%2Fmex16-feb-2023-30.jpg"/> <source width="1320" height="743" srcset="https://assets.aboutamazon.com/dims4/default/be269af/2147483647/strip/true/crop/2000x1126+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fae%2F4a%2Fc88bf7d244efa39300cf042e1202%2Fmex16-feb-2023-30.jpg"/> <img class="Image" alt="Mujer con ordenador en una mesa de trabajo." width="1320" height="743" src="https://assets.aboutamazon.com/dims4/default/be269af/2147483647/strip/true/crop/2000x1126+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fae%2F4a%2Fc88bf7d244efa39300cf042e1202%2Fmex16-feb-2023-30.jpg" loading="lazy"> </picture> </figure> </div> <div class="MobileHeaderWrapper" data-module> <div class="ArticlePage-subHeadline">Prepárate para una entrevista en Amazon, obtén más información sobre el proceso y descubre cómo contratamos y desarrollamos a los mejores.</div> <div class="ArticlePage-articleBody articleBody" > <div class="RichTextArticleBody"> <div class="RichTextArticleBody-body"> <p>Aspiramos a que las entrevistas en Amazon sean tan libres de frustraciones como nuestra experiencia de compra. Debido a esto, tenemos varias guías disponibles en <span class="Enhancement-inline"><span class="Enhancement-item"><a class="Link" href="https://trabaja.amazon.com.mx/#/" target="_blank" data-cms-ai="0" ><span>trabaja.amazon.com.mx</span></a></span></span>, para ayudar a los candidatos a entender el proceso de solicitud, prepararse para entrevistas telefónicas o remotas, y aprender sobre la cultura de Amazon. </p><span class="Enhancement-inline"><span class="Enhancement-item"><h2>Te compartimos algunos aspectos a considerar:</h2></span></span> </div> </div> </div> </div> </div> <bsp-mobilelisticle> <div class="ArticlePage-listicleNav MobileListicleNav"> <div class="ArticlePage-listicleNav-content MobileListicleNav-content"> <div class="MobileListicleHeader"> Proceso de solicitud <svg class="MobileListicleHeader-arrow"> <use xlink:href="#icon-greater-than" /> </svg> <div class="MobileListicleHeader-section" data-clicked> Respuestas a las preguntas más frecuentes </div> </div> <ul class="ArticlePage-listicleNav-items MobileListicleNav-items"> <li class="ArticlePage-listicleNav-header MobileListicleNav-header"> TABLE DE CONTENIDO <svg class="ArticlePage-listicleNav-header-arrow MobileListicleNav-header-arrow"> <use xlink:href="#icon-greater-than" /> </svg> <div class="ArticlePage-listicleNav-header-section MobileListicleNav-header-section" data-clicked> Respuestas a las preguntas más frecuentes </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="1" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Respuestas a las preguntas más frecuentes</div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="2" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Nuestra cultura peculiar</div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="3" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Los datos como aliados </div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="4" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Entrevistas telefónicas</div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="5" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Entrevista remota</div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="6" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Áreas de oportunidad</div> </div> </li> <li class="ArticlePage-listicleNav-item MobileListicleNav-item" data-label="7" data-hide-numbers=> <div class="ArticlePage-listicleNav-item-container MobileListicleNav-item-container" data-item-selected> <div class="ArticlePage-listicleNav-item-title MobileListicleNav-item-title">Cultura de escritura</div> </div> </li> </ul> </div> </div> </bsp-mobilelisticle> <bsp-listicle class="ArticlePage-wrapper ArticleType-listicle" data-module> <main class="ArticlePage-main" data-statusBar-headline="¿Cómo son las entrevistas de trabajo en Amazon?" data-statusBar-headlineText="Leyendo ahora" data-with-lead > <article class="ArticlePage-mainContent"> <div class="ArticlePage-subHeadline">Prepárate para una entrevista en Amazon, obtén más información sobre el proceso y descubre cómo contratamos y desarrollamos a los mejores.</div> <div class="ArticlePage-articleBody articleBody" > <div class="RichTextArticleBody"> <div class="RichTextArticleBody-body"> <p>Aspiramos a que las entrevistas en Amazon sean tan libres de frustraciones como nuestra experiencia de compra. Debido a esto, tenemos varias guías disponibles en <span class="Enhancement-inline"><span class="Enhancement-item"><a class="Link" href="https://trabaja.amazon.com.mx/#/" target="_blank" data-cms-ai="0" ><span>trabaja.amazon.com.mx</span></a></span></span>, para ayudar a los candidatos a entender el proceso de solicitud, prepararse para entrevistas telefónicas o remotas, y aprender sobre la cultura de Amazon. </p><span class="Enhancement-inline"><span class="Enhancement-item"><h2>Te compartimos algunos aspectos a considerar:</h2></span></span> </div> </div> </div> <ul class="ArticlePage-listicleItems ArticlePage-listicleItems-hasClosingBody" > <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Respuestas a las preguntas más frecuentes</div> </div> <div class="ListicleItem-body"><p>Queremos asegurarnos que nuestros candidatos se sientan preparados, por lo que hemos compilado una lista de respuestas a las preguntas frecuentes al solicitar puestos en Amazon. Estos temas incluyen temas como: cómo presentar un currículum o verificar el estado de una solicitud presentada, si aceptamos o no cartas de presentación, entre otros.</p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Nuestra cultura peculiar</div> </div> <div class="ListicleItem-body"><p>La cultura de Amazon está profundamente arraigada en nuestros <span class="Enhancement-inline"><span class="Enhancement-item"><a class="Link" href="https://www.aboutamazon.mx/noticias/trabajar-en-amazon/que-significan-los-principios-de-liderazgo-de-amazon" target="_blank" data-cms-ai="0" ><span>Principios de Liderazgo</span></a></span></span>. La mejor manera en que un candidato puede prepararse para una entrevista es considerar cómo ha aplicado estos Principios durante su experiencia profesional previa. En general, alentamos a los candidatos a aprender sobre nuestra cultura, nuestros equipos de negocios y cómo nos esforzamos por ser la compañía más centrada en el cliente de la Tierra. Conoce más <span class="Enhancement-inline"><span class="Enhancement-item"><a class="Link" href="https://www.youtube.com/watch?v=6rMLQgseJ7U" target="_blank" data-cms-ai="0" ><span>aquí</span></a></span></span>.</p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Los datos como aliados </div> </div> <div class="ListicleItem-body"><p>Le dan al entrevistador una mejor imagen del contexto, los riesgos y la visibilidad del ejemplo. Amazon es una empresa basada en datos; cuando responda a las preguntas de la entrevista, asegúrese de que su respuesta esté bien estructurada y proporcione ejemplos utilizando métricas o datos, si corresponde. Haga referencia a situaciones recientes siempre que sea posible.</p><div class="Enhancement" data-align-center><div class="Enhancement-item"> <script type="application/ld+json">{"@context":"http://schema.org","@type":"FAQPage","mainEntity":[{"@context":"http://schema.org","@type":"Question","acceptedAnswer":{"@type":"Answer","text":"En 2020, fui gerente de éxito de clientes en mi empresa anterior. En este rol, fui el encargado de entregar con éxito la implementación de software a una empresa de $2 mil millones, con 5,000 empleados que operaban en 36 países."},"name":"Situación"},{"@context":"http://schema.org","@type":"Question","acceptedAnswer":{"@type":"Answer","text":"El reto y la tarea antes de ese año era implementar, incorporar y capacitar con éxito a aproximadamente 500 usuarios, en los 36 países de esta compañía para utilizar nuestro producto. El éxito se mediría en una encuesta de satisfacción mensual, así como un informe conjunto a su junta directiva ejecutiva una vez por trimestre."},"name":"Tarea"},{"@context":"http://schema.org","@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Esta no fue mi primera implementación, sino la primera de esta escala. Sabiendo eso, formulé un plan para tomar estas tres acciones. Primero, creé un mecanismo de retroalimentación de los clientes semanalmente. Esto fue por encima y más allá porque esto se recaudó trimestralmente en el pasado. También tuve la encuesta traducida a 10 idiomas diferentes, cubriendo los 36 países. En segundo lugar, quería asegurarme de que nuestros usuarios supieran el “por qué” detrás de este cambio. Tomé la acción de crear horas de oficina mensuales y doce sesiones de educación continua sobre el producto. De hecho, estas sesiones ahora se utilizan como práctica estándar para todas las implementaciones futuras, de las cuales ha habido tres de este tamaño. Y tercero, un subproducto de los comentarios de los clientes en realidad reveló información sobre otras oportunidades en su organización. Entregué estas ideas a la junta ejecutiva en un informe exhaustivo, y ellos estaban encantados de escuchar las fortalezas y oportunidades de su organización."},"name":"Acción"},{"@context":"http://schema.org","@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Como resultado, la implementación se entregó con éxito con una puntuación de comentarios de los clientes de 9.5 sobre 10. El más alto que nuestra compañía había visto jamás. Este nuevo informe de información abrió otra vía de negocios con este cliente que ayudó a duplicar nuestros ingresos comerciales."},"name":"Resultado"}]}</script><bsp-list-faq class="ListFaq" data-module> <div class="ListFaq-content"> <div class="ListFaq-title">Método STAR</div> <div class="ListFaq-description">Un entrevistador podría preguntar: "Proporcione un ejemplo de una vez que superó las expectativas del cliente".<br><br><b>¿Cómo podrías responder a esta pregunta utilizando el método STAR y aplicando datos?</b></div> <ul class="ListFaq-items"> <li class="ListFaq-items-item" id="situacion"><div class="FaqItem"> <div class="FaqItem-question"> <svg class="mood-fill"><use xlink:href="#icon-close"/></svg> <div data-searchbox-content>Situación</div> </div> <div class="FaqItem-answer"> <div class="FaqItem-answer-content" data-searchbox-content>En 2020, fui gerente de éxito de clientes en mi empresa anterior. En este rol, fui el encargado de entregar con éxito la implementación de software a una empresa de $2 mil millones, con 5,000 empleados que operaban en 36 países.</div> </div> </div> </li> <li class="ListFaq-items-item" id="tarea"><div class="FaqItem"> <div class="FaqItem-question"> <svg class="mood-fill"><use xlink:href="#icon-close"/></svg> <div data-searchbox-content>Tarea</div> </div> <div class="FaqItem-answer"> <div class="FaqItem-answer-content" data-searchbox-content>El reto y la tarea antes de ese año era implementar, incorporar y capacitar con éxito a aproximadamente 500 usuarios, en los 36 países de esta compañía para utilizar nuestro producto. El éxito se mediría en una encuesta de satisfacción mensual, así como un informe conjunto a su junta directiva ejecutiva una vez por trimestre.</div> </div> </div> </li> <li class="ListFaq-items-item" id="accion"><div class="FaqItem"> <div class="FaqItem-question"> <svg class="mood-fill"><use xlink:href="#icon-close"/></svg> <div data-searchbox-content>Acción</div> </div> <div class="FaqItem-answer"> <div class="FaqItem-answer-content" data-searchbox-content>Esta no fue mi primera implementación, sino la primera de esta escala. Sabiendo eso, formulé un plan para tomar estas tres acciones. Primero, creé un mecanismo de retroalimentación de los clientes semanalmente. Esto fue por encima y más allá porque esto se recaudó trimestralmente en el pasado. También tuve la encuesta traducida a 10 idiomas diferentes, cubriendo los 36 países. En segundo lugar, quería asegurarme de que nuestros usuarios supieran el “por qué” detrás de este cambio. Tomé la acción de crear horas de oficina mensuales y doce sesiones de educación continua sobre el producto. De hecho, estas sesiones ahora se utilizan como práctica estándar para todas las implementaciones futuras, de las cuales ha habido tres de este tamaño. Y tercero, un subproducto de los comentarios de los clientes en realidad reveló información sobre otras oportunidades en su organización. Entregué estas ideas a la junta ejecutiva en un informe exhaustivo, y ellos estaban encantados de escuchar las fortalezas y oportunidades de su organización.</div> </div> </div> </li> <li class="ListFaq-items-item" id="resultado"><div class="FaqItem"> <div class="FaqItem-question"> <svg class="mood-fill"><use xlink:href="#icon-close"/></svg> <div data-searchbox-content>Resultado</div> </div> <div class="FaqItem-answer"> <div class="FaqItem-answer-content" data-searchbox-content>Como resultado, la implementación se entregó con éxito con una puntuación de comentarios de los clientes de 9.5 sobre 10. El más alto que nuestra compañía había visto jamás. Este nuevo informe de información abrió otra vía de negocios con este cliente que ayudó a duplicar nuestros ingresos comerciales.</div> </div> </div> </li> </ul> </div> </bsp-list-faq> </div></div><p></p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Entrevistas telefónicas</div> </div> <div class="ListicleItem-body"><p>Antes de invitar a los candidatos a una entrevista, ya sea remota o presencial, normalmente les pedimos que se conecten con un reclutador o un miembro del equipo de contratación. Estas entrevistas a menudo utilizan preguntas basadas en el comportamiento frente a situaciones o desafíos pasados que un candidato ha tenido que sortear; esperamos que en cualquier caso puedan ser aplicados los Principios de Liderazgo. Evitamos todo tipo de acertijos (por ejemplo, <i>“¿Cuántas ventanas hay en Manhattan?”), </i>ya que se ha demostrado que no son confiables a la hora de predecir el éxito de un candidato en Amazon.</p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Entrevista remota</div> </div> <div class="ListicleItem-body"><p>Para nuestra entrevista remota recomendamos que los candidatos formulen sus respuestas utilizando el método STAR (situación, tarea, acción y resultado) para responder preguntas de entrevista basadas en el comportamiento, incorporando ejemplos basados en nuestros Principios de Liderazgo. Adicionalmente, brindamos consejos para buenas respuestas, temas técnicos comunes, qué tan pronto un candidato recibirá una respuesta por parte de nosotros, entre otros.</p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Áreas de oportunidad</div> </div> <div class="ListicleItem-body"><p>Algunos de los programas más exitosos de Amazon han surgido de las cenizas de proyectos fallidos, razón por la cual alentamos a todos los candidatos a tener ejemplos específicos de momentos en los que han tomado riesgos, fallado o cometido errores, y han crecido o tenido éxito como resultado. El fracaso es una parte necesaria de la innovación. No es opcional. Entendemos eso y creemos en fallar temprano y seguir intentando hasta que lo hagamos bien.</p></div> </div> </li> <li class="ArticlePage-items-item"> <div class="ListicleItem" > <div class="ListicleItem-titleContainer"> <div class="ListicleItem-index"></div> <div class="ListicleItem-title">Cultura de escritura</div> </div> <div class="ListicleItem-body"><p>Para algunos roles, podemos pedirle a un candidato que complete una muestra de escritura.</p><p><b>¿Cuál es la razón?</b> <br>En Amazon, no hacemos PowerPoint ni ninguna otra presentación en diapositivas. En su lugar, escribimos documentos narrativamente estructurados y leemos silenciosamente al comienzo de cada reunión, en una especie de “sala de estudio”. Estos documentos generalmente van de una a seis páginas y articulan los objetivos del proyecto, el enfoque para abordarlo, el resultado y los próximos pasos. Este aspecto es único de nuestra cultura, y el impacto que tienen estos papeles en las decisiones que tomamos como empresa, poder articular tus pensamientos en este formato escrito es una habilidad necesaria.</p></div> </div> </li> </ul> <div class="ArticlePage-closingBody"> <div class="RichTextArticleBody"> <div class="RichTextArticleBody-body"> <p>En Amazon tenemos la misión de ser el mejor empleador y un gran lugar para trabajar, por ello, estamos invirtiendo en salarios, beneficios y en construir nuevas oportunidades para que nuestros empleados puedan crecer y desarrollarse personal y profesionalmente.</p> </div> </div> </div> <div class="knotch_placeholder"></div> <div class="ArticlePage-tags"> <div class="ArticlePage-tags-title"> Etiquetas relacionadas</div> <div class="ArticlePage-tags-body"> <a class="Link" href="https://www.aboutamazon.mx/noticias/etiqueta/trabajar-en-amazon" data-cms-ai="0" ><span>Trabajar en Amazon</span></a><a class="Link" 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