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data-width="6" data-block="wherewework" data-blocktitle="0" data-hidewhencollapse="" data-class="" data-col-caption=""> <div class="type-of-block"><div class="block-inner"><div class="where-we-work-form block block-unhcr-tweaks block-where-we-work" data-drupal-selector="where-we-work-form" id="block-wherewework"> <div class="content"> <form action="/about-unhcr/governance-and-oversight/inspector-generals-office-igo/reporting-misconduct" method="post" id="where-we-work-form" accept-charset="UTF-8"> <div class="js-form-item js-form-type-select form-type-select js-form-item-country form-item-country form-no-label form-group"> <select onchange="this.form.submit();" data-drupal-selector="edit-country" id="edit-country" name="country" class="form-select form-control"><option value="none">Select a country</option><option value="458">Afghanistan</option><option value="536">Albania</option><option value="389">Algeria</option><option value="585">American Samoa</option><option value="391">Andorra</option><option value="457">Angola</option><option value="472">Anguilla</option><option value="376">Antigua and Barbuda</option><option value="508">Argentina</option><option value="511">Armenia</option><option value="473">Aruba</option><option value="576">Australia</option><option value="537">Austria</option><option value="557">Azerbaijan</option><option value="474">Bahamas</option><option value="451">Bahrain</option><option value="456">Bangladesh</option><option value="372">Barbados</option><option value="523">Belarus</option><option value="516">Belgium</option><option value="485">Belize</option><option value="542">Benin</option><option value="475">Bermuda</option><option value="375">Bhutan</option><option value="491">Bolivia</option><option value="459">Bosnia and Herzegovina</option><option value="556">Botswana</option><option value="492">Brazil</option><option value="465">British Virgin Islands</option><option value="464">Brunei Darussalam</option><option 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value="478">Dominica</option><option value="469">Dominican Republic</option><option value="370">Ecuador</option><option value="414">Egypt</option><option value="487">El Salvador</option><option value="405">Equatorial Guinea</option><option value="374">Eritrea</option><option value="528">Estonia</option><option value="445">Eswatini</option><option value="455">Ethiopia</option><option value="581">Federated States of Micronesia</option><option value="579">Fiji</option><option value="532">Finland</option><option value="522">France</option><option value="572">French Guiana</option><option value="446">Gabon</option><option value="544">Gambia</option><option value="529">Georgia</option><option value="513">Germany</option><option value="540">Ghana</option><option value="506">Greece</option><option value="404">Greenland</option><option value="479">Grenada</option><option value="401">Guadeloupe</option><option value="488">Guatemala</option><option value="545">Guinea</option><option value="546">Guinea-Bissau</option><option value="494">Guyana</option><option value="480">Haiti</option><option value="427">Holy See</option><option value="489">Honduras</option><option value="500">Hong Kong (Special Administrative Region of China)</option><option value="550">Hungary</option><option value="531">Iceland</option><option value="512">India</option><option value="562">Indonesia</option><option value="413">Iraq</option><option value="515">Ireland</option><option value="415">Islamic Republic of Iran</option><option value="378">Israel</option><option value="433">Italy</option><option value="481">Jamaica</option><option value="563">Japan</option><option value="431">Jordan</option><option value="568">Kazakhstan</option><option value="412">Kenya</option><option value="582">Kiribati</option><option value="575">Kuwait</option><option value="569">Kyrgyzstan</option><option value="416">Lao People's Democratic Republic</option><option value="533">Latvia</option><option value="386">Lebanon</option><option value="443">Lesotho</option><option value="385">Liberia</option><option value="502">Libya</option><option value="521">Liechtenstein</option><option value="514">Lithuania</option><option value="520">Luxembourg</option><option value="501">Macau (Special Administrative Region of China)</option><option value="448">Madagascar</option><option value="505">Malawi</option><option value="387">Malaysia</option><option value="381">Maldives</option><option value="436">Mali</option><option value="517">Malta</option><option value="583">Marshall Islands</option><option value="571">Martinique</option><option value="384">Mauritania</option><option value="449">Mauritius</option><option value="504">Mexico</option><option value="377">Monaco</option><option value="382">Mongolia</option><option value="567">Montenegro</option><option value="482">Montserrat </option><option value="425">Morocco</option><option value="509">Mozambique</option><option value="395">Myanmar</option><option value="555">Namibia</option><option value="584">Nauru</option><option value="558">Nepal</option><option value="518">Netherlands</option><option value="442">Netherlands Antilles</option><option value="573">New Caledonia</option><option value="577">New Zealand</option><option value="490">Nicaragua</option><option value="400">Niger</option><option value="538">Nigeria</option><option value="439">Niue</option><option value="510">North Macedonia</option><option value="462">Northern Mariana Islands</option><option value="534">Norway</option><option value="432">Oman</option><option value="371">Pakistan</option><option value="434">Palau</option><option value="495">Panama</option><option value="578">Papua New Guinea</option><option value="496">Paraguay</option><option value="453">Peru</option><option value="565">Philippines</option><option value="524">Poland</option><option value="470">Portugal</option><option value="483">Puerto Rico</option><option value="444">Qatar</option><option value="564">Republic of Korea</option><option value="397">Republic of Moldova</option><option value="454">Republic of Türkiye</option><option value="447">Republic of the Congo</option><option value="373">Romania</option><option value="553">Russian Federation</option><option value="383">Rwanda</option><option value="430">Saint Kitts and Nevis</option><option value="484">Saint Lucia</option><option value="463">Saint Vincent and the Grenadines</option><option value="440">Samoa</option><option value="471">San Marino</option><option value="539">Sao Tome and Principe</option><option value="396">Saudi Arabia</option><option value="541">Senegal</option><option value="530">Serbia</option><option value="450">Seychelles</option><option value="547">Sierra Leone</option><option value="468">Singapore</option><option value="551">Slovakia</option><option value="552">Slovenia</option><option value="428">Solomon Islands</option><option value="393">Somalia</option><option value="418">South Africa</option><option value="392">South Sudan</option><option value="554">Spain</option><option value="406">Sri Lanka</option><option value="402">State of Palestine</option><option value="419">Sudan</option><option value="497">Suriname</option><option value="535">Sweden</option><option value="519">Switzerland</option><option value="417">Syrian Arab Republic</option><option value="403">Tajikistan</option><option value="424">Thailand</option><option value="486">Timor-Leste</option><option value="548">Togo</option><option value="437">Tokelau</option><option value="435">Tonga</option><option value="467">Trinidad and Tobago</option><option value="423">Tunisia</option><option value="426">Turkmenistan</option><option value="466">Turks and Caicos Islands</option><option value="438">Tuvalu</option><option value="409">Uganda</option><option value="507">Ukraine</option><option value="574">United Arab Emirates</option><option value="526">United Kingdom of Great Britain and Northern Ireland</option><option value="369">United Republic of Tanzania</option><option value="398">United States of America</option><option value="498">Uruguay</option><option value="570">Uzbekistan</option><option value="441">Vanuatu</option><option value="499">Venezuela</option><option value="560">Viet Nam</option><option value="380">Western Sahara Territory</option><option value="421">Yemen</option><option value="460">Zambia</option><option value="566">Zimbabwe</option></select> </div> <button class="d-none button js-form-submit form-submit btn btn-primary" data-drupal-selector="edit-op" type="submit" id="edit-op" name="op" value="Submit">Submit</button> <input autocomplete="off" data-drupal-selector="form-uahgsib58elbyb90d8ieiisin5nnnxxnyiad9y24l-0" type="hidden" name="form_build_id" value="form-UaHGSib58elbyb90D8ieIiSIN5nNnxxnyIad9Y24L_0" class="form-control" /> <input data-drupal-selector="edit-where-we-work-form" type="hidden" 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data-srcset="/sites/default/files/styles/d08_traditional/public/RF1400472.jpg?h=10d202d3&itok=9LQlAT1z 1x"/> <img decoding="async" class="media__element b-lazy b-responsive img-fluid" loading="lazy" data-src="/sites/default/files/RF1400472.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E" width="500" height="375" alt="A cloud of smoke caused by the impact of a missile strike is visible over the Haret Hreik neighbourhood of Beirut, Lebanon." title="A cloud of smoke caused by the impact of a missile strike is visible over the Haret Hreik neighbourhood of Beirut, Lebanon." typeof="foaf:Image" /> </picture> </div> </div> </div> </div> </div> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>UNHCR: </strong>Lebanon-Syria humanitarian and displacement crisis continues to deepen</p></div> <div class="field field--name-field-link 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class="result-label">Country website</p> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div role="main" class="main-container container js-quickedit-main-content"> <div class="row"> <div class="col-sm-12"> <div data-drupal-messages-fallback class="hidden"></div> </div> <section class="main-content col col-sm-12" id="content"> <a id="main-content"></a> <div id="block-project-content" class="block block-system block-system-main-block"> <div class="content"> <article about="/about-unhcr/governance-and-oversight/inspector-generals-office-igo/reporting-misconduct" class="node node--type-landing-page-lb node--view-mode-full clearfix"> <header> <h2 class="node__title"> <a href="/about-unhcr/governance-and-oversight/inspector-generals-office-igo/reporting-misconduct" rel="bookmark">Reporting misconduct</a> </h2> </header> <div class="node__content clearfix"> <div class="vlb-section"><div class="no-container"> <div class="vlb-section-header row no-gutters gx-0 layout layout-builder__layout"> <div class="col-12 order-md-0"> <div class="views-element-container block block-views block-views-blockmedia-header-block-media-header"> <div class="content"> <div><div class="view view-media-header view-id-media_header view-display-id-block_media_header js-view-dom-id-a6830314adba1748748ba8f2b42c99df234633b1a6b47ef75b21baad768d042f"> <div class="view-content"> <div class="views-row"> <div class="bg-edge2edge media-header-node no-offset"> <article about="/about-unhcr/governance-and-oversight/inspector-generals-office-igo/reporting-misconduct" class="node node--type-landing-page-lb node--view-mode-media-header bg-secondary bar show-icon left"> <div class="container media-header-content"> <div class="row"> <div class="node_content clearfix col-lg-8"> <nav role="navigation" aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/">Home</a> </li> <li class="breadcrumb-item"> <a href="/about-unhcr">About UNHCR</a> </li> <li class="breadcrumb-item"> <a href="/about-unhcr/governance-and-oversight">Governance and oversight</a> </li> <li class="breadcrumb-item"> <a href="/about-unhcr/governance-and-oversight/inspector-generals-office-igo">Inspector General's Office (IGO)</a> </li> </ol> </nav> <div class="content"> <div class="content-wrapper"> <h1 class="node__title"> Reporting misconduct </h1> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="_none vlb-section"><div class="no-container"> <div class="vlb-section-header row no-gutters gx-0 _none layout layout-builder__layout"> <div class="col-12 order-md-0"> <div class="_none block block-layout-builder block-inline-blockvarbase-rich-text-block"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="h3">Anyone concerned by potential misconduct is encouraged to report this and contact the Inspector General's Office (IGO).</div> <p>Anyone can contact the IGO if they have concerns or information about possible misconduct by any UNHCR staff member or other person/entities with a contractual relationship with UNHCR. Anyone can contact the IGO if they have reason to believe that a staff member or another person associated with UNHCR has not behaved correctly. You can learn more about the <a href="/inspector-generals-office">Inspector General’s Office here</a>. </p> </div> </div> </div> </div> </div> </div></div> <div class="_none vlb-section"><div class="no-container"> <div class="vlb-section-header row no-gutters gx-0 _none layout layout-builder__layout"> <div class="col-12 order-md-0"> <div class="_none block-inline-blockmulti-column block block-layout-builder"> <div class="content"> <div class="field field--name-field-row field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"><div class="paragraph paragraph--type-row paragraph--view-mode-default ds-1col clearfix"> <div class="row d-lg-flex"> <div class="col order-lg-0 paragraph paragraph--type--column paragraph--view-mode--default"> <div class="content-wrapper bg-light"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><h2>Contact the Inspector General’s Office (IGO)</h2> <ul><li>By using the <a data-extlink="" href="https://www.unhcr.org/contact-us#contact-options" rel="noopener">online complaint form</a></li> <li>In person or by post: 94, rue de Montbrillant, Case postale 2500, 1211 Geneva</li> </ul><div class="h5">Mark all mail as CONFIDENTIAL.</div> </div> <div class="field field--name-field-background-color field--type-list-string field--label-hidden field__item">Light</div> <div class="bottom-wrapper"> </div> </div> </div> <div class="col order-lg-0 paragraph paragraph--type--column paragraph--view-mode--default"> <div class="content-wrapper bg-white"> <div class="clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item"><h3>Important note before sending a complaint:</h3> <p>The Investigation Service of the IGO does not have the authority to deal with protection/assistance related requests. This means that the IGO cannot review individual refugee claims, cannot provide individuals with assistance (in kind or in cash), and cannot provide applicants with a durable solution. For these matters, please contact the UNHCR Office where you are registered or closest to where you are located. </p> </div> <div class="field field--name-field-background-color field--type-list-string field--label-hidden field__item">White</div> <div class="bottom-wrapper"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="_none vlb-section"><div class="no-container"> <div class="vlb-section-header row justify-content-center layout layout-builder__layout"> <div class="col-lg-6 col-md-6 col-sm-12 col-12 order-md-0"> <div class="_none block block-layout-builder block-inline-blockvarbase-rich-text-block"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Investigative process</h2> </div> </div> </div> <div class="block block-layout-builder block-inline-blockvarbase-rich-text-block"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Following receipt of information about possible misconduct, the Investigation Service will register the complaint and conduct a preliminary assessment to determine whether an investigation is warranted, considering – among others – whether the issue falls within its mandate and whether the alleged facts could amount to misconduct.</p></div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-sm-12 col-12 order-md-0"> <div class="_none block block-layout-builder block-inline-blockvarbase-media-block block-media-block"> <div class="media media--type-image media--view-mode-medium ds-1col clearfix"> <div class="blazy blazy--field blazy--field-media-image blazy--field-media-image--medium field field--name-field-media-image field--type-image field--label-hidden field__item" data-blazy=""> <div data-b-token="b-d6d492511f3" class="media media--blazy media--image media--responsive is-b-loading"> <picture> <source srcset="about:blank" media="all and (min-width: 768px)" type="image/webp" width="600" height="256" data-srcset="/sites/default/files/styles/d06/public/2023-03/investigative_process_3.webp?itok=cIxKK4eE 1x"/> <source srcset="about:blank" media="all and (max-width: 767.98px)" type="image/webp" width="800" height="341" data-srcset="/sites/default/files/styles/d08/public/2023-03/investigative_process_3.webp?itok=tL2CSu0_ 1x"/> <source srcset="about:blank" media="all and (min-width: 768px)" type="image/jpeg" width="600" height="256" data-srcset="/sites/default/files/styles/d06/public/2023-03/investigative_process_3.jpg?itok=cIxKK4eE 1x"/> <source srcset="about:blank" media="all and (max-width: 767.98px)" type="image/jpeg" width="800" height="341" data-srcset="/sites/default/files/styles/d08/public/2023-03/investigative_process_3.jpg?itok=tL2CSu0_ 1x"/> <img decoding="async" class="media__element b-lazy b-responsive img-fluid" loading="lazy" data-src="/sites/default/files/2023-03/investigative_process_3.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E" width="600" height="256" alt="Five arrows that read, in order: intake, investigation, report, legal / HR review, admin / disciplinary measure" typeof="foaf:Image" /> </picture> </div> </div> <div class="media-details"> </div> </div> </div> </div> </div> </div></div> <div class="bg-edge2edge bg-light bg-color _none vlb-section"><div class="container"> <div class="vlb-section-header row no-gutters gx-0 layout layout-builder__layout"> <div class="col-12 order-md-0"> <div class="_none block block-layout-builder block-inline-blockvarbase-rich-text-block"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h3>If it is decided to conduct an investigation, the investigative process consists of the following steps:</h3> <ol><li> <p>Planning</p> </li> <li> <p>Evidence gathering</p> </li> <li> <p>Analysing</p> </li> <li> <p>Concluding</p> </li> </ol></div> </div> </div> <div class="_none block block-layout-builder block-inline-blockvarbase-rich-text-block"> <div class="content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>If the investigation finds that a staff member failed to comply with UN Staff Regulations and Rules or the standards of conduct expected of a UN civil servant, the IGO will send an investigation report to UNHCR’s Division of Human Resources (DHR). DHR has the responsibility to determine the appropriate administrative response, such as possible disciplinary or administrative measures.</p> <p>The IGO ensures confidentiality of the investigation, information and reports, as well as due process throughout the investigative process.</p> </div> </div> </div> </div> </div> </div></div> <div class="_none vlb-section"><div class="no-container"> <div class="vlb-section-header row no-gutters gx-0 layout layout-builder__layout"> <div class="col-12 order-md-0"> </div> </div> </div></div> <div class="_none vlb-section"><div class="no-container"> <div class="vlb-section-header row"> <div class="col-12"> <div class="_none block block-layout-builder block-inline-blockvarbase-heading-block"> <h2>Report other types of fraud or misconduct </h2> </div> </div> </div> <div class="vlb-section-header row layout layout-builder__layout"> <div class="col-lg-4 col-md-4 col-sm-12 col-12 order-md-0"> <div class="_none block block-layout-builder 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