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class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 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class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">GDPR compliance &amp; security program at Survicate</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>This article explains what makes Survicate a GDPR compliant product.</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/2865152/square_128/IMG_7797-1624605368.jpg" alt="Eylül avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&amp;:nth-child(n+2)]:hidden lg:[&amp;:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Eylül</span></div> <!-- -->Updated over 4 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_8ec8d497ab" href="#h_8ec8d497ab" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_527bf483ce" href="#h_527bf483ce" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b720b59559" href="#h_b720b59559" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_6ea5972d9d" href="#h_6ea5972d9d" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_233a4135a3" href="#h_233a4135a3" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_2d22c2a3cb" href="#h_2d22c2a3cb" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_927862e8a9" href="#h_927862e8a9" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-7" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_f55d42b205" href="#h_f55d42b205" data-testid="toc-link-7" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-8" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_87cfd1b5c8" href="#h_87cfd1b5c8" data-testid="toc-link-8" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> Learn what makes Survicate a GDPR-compliant product and how we ensure security.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>In this article, you&#x27;ll find information related to:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>What makes Survicate a GDPR-compliant product,</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Where we store your data,</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>What personal data do we collect from respondents,</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How do we ensure the right to be forgotten.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_8ec8d497ab"><b>What is GDPR and does it apply to me?</b></h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>GDPR (General Data Processing Regulation), officially entered into application on 18 May 2018, is an EU regulation on protecting personal data and privacy for individuals in the EU. <b>GDPR applies to any Survicate Customer processing data in the EU or processing data of EU citizens.</b> Within the scope of this regulation, any entity processing personal data must clearly state the purpose of the data to be processed, their legal basis, how long the data is kept, and whether it is shared with any third party or outside the European Economic Area (EEA). Data subjects have the right to request a copy of their stored data at any time and the deletion of their personal data under certain conditions.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>📌 This article is meant to provide background and help you better understand GDPR and how it applies to your usage of Survicate. If you are impacted by GDPR, please consider consulting a lawyer or your company&#x27;s security officer for more information.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_527bf483ce"><b>Is Survicate GDPR Compliant?</b></h1></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_f774a94578">👍Yes, <b>Survicate is fully GDPR compliant.</b></h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Our headquarters are located in Warsaw, Poland. As a business operating within the EU, we are subject to GDPR and all additional EU data protection amendments.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p><b>By choosing Survicate, you will meet your obligations under Article 28 of the GDPR to work with a Data Processor that executes appropriate technical and organizational measures and pseudonymization techniques to ensure the protection of the rights of the data subject.</b> We assist you in meeting your obligations under the GDPR, such as deleting personal data or gathering and storing proof of consent.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Survicate acts as both Data Controller and Data Processor under the provisions of GDPR compliance:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p><b>As Data Controller:</b> Survicate is processing your data as a Survicate user and is responsible for protecting your personal data, which makes us the Data Controller of Survicate users. Detailed information about how Survicate processes your personal data can be found in our <b><a href="https://assets.survicate.com/docs/Terms-Of-Service-Survicate-3.0.pdf" rel="nofollow noopener noreferrer" target="_blank">Terms of Service</a></b> and <b><a href="https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf" rel="nofollow noopener noreferrer" target="_blank">Data Processing Agreement</a></b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p><b>As Data Processor</b>: Survicate is processing your data subjects&#x27; data on your behalf and per your instructions, which makes us the Data Processor, and you the Data Controller. As your Data Processor, we enter into the Data Processing Addendum which binds us to meet our Data Processing obligations to protect the rights of the data subjects. Our Data Processing Addendum can be found at the following link: <b><a href="https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf" rel="nofollow noopener noreferrer" target="_blank">Survicate DPA</a></b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>When you create a Survicate account, you agree to adhere to our <b><a href="https://assets.survicate.com/docs/Terms-Of-Service-Survicate-3.0.pdf" rel="nofollow noopener noreferrer" target="_blank">Terms of Service</a></b>, <b><a href="https://assets.survicate.com/docs/Privacy-Policy-Survicate-5.0.pdf" rel="nofollow noopener noreferrer" target="_blank">Privacy Policy</a></b>, and <b><a href="https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf" rel="nofollow noopener noreferrer" target="_blank">Data Processing Agreement</a></b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_b720b59559"><b>Is my data stored in the EU data center?</b></h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p><b>Our data centers are located in Ireland (EU),</b> Amazon AWS Cloud, an ISO 27001 and SOC2 certified data center. Under the provisions of GDPR, entities transferring personal data outside the EU and European Economic Area (EEA), should take the necessary technical and institutional measures to implement data protection principles and pseudonymization techniques. By working with a company that has its data centers inside the EU, you will eliminate many risks associated with transcontinental data transfers.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Development and maintenance of our product is <b><a href="https://assets.survicate.com/docs/PL240619009-Survicate%20Spo%CC%81%C5%82ka%20...pdf?_gl=1*1bo9rb0*_gcl_au*MTIxOTE4MjQ3My4xNzE3MDkxNjc4*_ga*MTY3MTMxMTg2NS4xNzE3MDkxNjc4*_ga_Z8KP425DS5*MTcyMDExMTQzOC40OC4wLjE3MjAxMTE0NDEuNTcuMC4w" rel="nofollow noopener noreferrer" target="_blank">ISO</a></b><a href="https://assets.survicate.com/docs/PL240619009-Survicate%20Spo%CC%81%C5%82ka%20...pdf?_gl=1*1bo9rb0*_gcl_au*MTIxOTE4MjQ3My4xNzE3MDkxNjc4*_ga*MTY3MTMxMTg2NS4xNzE3MDkxNjc4*_ga_Z8KP425DS5*MTcyMDExMTQzOC40OC4wLjE3MjAxMTE0NDEuNTcuMC4w" rel="nofollow noopener noreferrer" target="_blank"> <b>27001 certified</b></a> as well.<br/>​</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_6ea5972d9d"><b>What personal data does Survicate collect from my data subject?</b></h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>In Survicate, we take the protection of Personally Identifiable Information (PII) very seriously, and we understand it&#x27;s a matter which should be handled delicately. Therefore, <b>in Survicate, you can choose to keep your responses anonymous (without collecting any PII) or only obtain personal data when the data subject is willing to share their information.</b> We also give you the possibility to collect the personal information of your respondents at all times. If you are collecting the personal data of your respondents in any way, you might need to obtain consent to process the personal data of your respondent or modify how you currently obtain that consent.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_233a4135a3"><b>How does Survicate ensure the right to be forgotten? (Deleting your data subjects&#x27; information)</b></h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>In order to help you handle your obligations under the GDPR Right to Erasure requests, Survicate allows you to delete personal data stored in survey responses conveniently.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You may delete:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><a href="https://help.survicate.com/en/articles/1779109-how-to-delete-an-answer-how-to-delete-a-respondent">A single survey response</a></b></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><a href="https://help.survicate.com/en/articles/5477641-how-to-delete-responses-from-a-specific-email">All the responses collected from a specific respondent</a></b></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b><a href="https://help.survicate.com/en/articles/1170966-how-to-delete-a-survey">The entire survey (including all related data)</a></b></p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_2d22c2a3cb"><b>GDPR Compliance at Survicate</b></h1></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_927862e8a9"><b>The measures we have taken to ensure GDPR compliance</b> </h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Form a GDPR compliance team and assign responsibilities ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Assess GDPR readiness – thorough research of the areas of our product and our business impacted by GDPR ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Appoint a Data Protection Officer ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Review data protection policies, procedures, processor and sub-processor agreements ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Develop requirements of product changes to fulfill GDPR obligations ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Implement the required changes to our internal processes, policies, procedures, and processor and sub-processor agreements to achieve compliance with GDPR ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Perform the necessary changes to our product based on the requirements ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Perform an audit of all changes to verify and validate compliance with GDPR ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Communicate our compliance with GDPR ✅</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_f55d42b205"><b>The procedures we follow</b></h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We carry out an analysis of the risks, and <b>we have strict procedures in place. Here are some of them:</b></p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>When deciding what measures to implement, we take account of the state of the art and costs of implementation.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We have an information security policy and take steps to make sure the policy is implemented.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Where necessary, we have additional policies and ensure that controls are in place to enforce them.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We make sure that we regularly review our information security policies and measures and, where necessary, improve them.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We have put in place basic technical controls such as those specified by established frameworks like Cyber Essentials.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We use encryption and/or pseudonymization where it is appropriate to do so.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We understand the requirements of confidentiality, integrity, and availability of the personal data we process.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We conduct regular testing and reviews of our measures to ensure they remain effective and act on the results of those tests where they highlight areas for improvement.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Where appropriate, we implement measures that adhere to an approved code of conduct or certification mechanism.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>We ensure that any data processor we use also implements appropriate technical and organizational measures.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-center"><h1 id="h_87cfd1b5c8"><b>Learn more</b></h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>Check the <b><a href="https://help.survicate.com/en/collections/36597-legal-security">Legal &amp; Security</a> </b>section to learn about Survicate&#x27;s Application security and Infrastructure security.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><div class="intercom-interblocks-callout" style="background-color:#e8e8e880;border-color:#73737633"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p>💬 If any questions arise as you review the documentation, please reach out to us at <b><a href="mailto:support@survicate.com" rel="nofollow noopener noreferrer" target="_blank">support@survicate.com</a></b>.</p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-justify"><p> </p></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://help.survicate.com/en/articles/3943182-application-and-infrastructure-security" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Application and infrastructure security</span></div><div class="flex shrink-0 flex-col 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Help Center","footerLogo":"https://downloads.intercomcdn.com/i/o/280775/9c4a064480c992518700d9c4/e2a5ff1b18fe817463c68e57d582dcf5.png","footerLogoHeight":"75","localisedInformation":{"contentBlock":{"locale":"en","title":"Content section title","withButton":false,"description":"","buttonTitle":"Button title","buttonUrl":""}}},"user":{"userId":"4a02a618-250a-425e-b791-1d31cfbf586a","role":"visitor_role"},"articleContent":{"articleId":"3943199","author":{"avatar":"https://static.intercomassets.com/avatars/2865152/square_128/IMG_7797-1624605368.jpg","name":"Eylül","first_name":"Eylül","avatar_shape":"circle"},"blocks":[{"type":"paragraph","text":" Learn what makes Survicate a GDPR-compliant product and how we ensure security.","align":"justify","class":"no-margin"},{"type":"paragraph","text":"In this article, you'll find information related to:","align":"justify","class":"no-margin"},{"type":"unorderedNestedList","text":"- What makes Survicate a GDPR-compliant product,\n- Where we store your data,\n- What personal data do we collect from respondents,\n- How do we ensure the right to be forgotten.","items":[{"content":[{"type":"paragraph","text":"What makes Survicate a GDPR-compliant product,","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Where we store your data,","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"What personal data do we collect from respondents,","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"How do we ensure the right to be forgotten.","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eWhat is GDPR and does it apply to me?\u003c/b\u003e","align":"center","idAttribute":"h_8ec8d497ab"},{"type":"paragraph","text":"GDPR (General Data Processing Regulation), officially entered into application on 18 May 2018, is an EU regulation on protecting personal data and privacy for individuals in the EU. \u003cb\u003eGDPR applies to any Survicate Customer processing data in the EU or processing data of EU citizens.\u003c/b\u003e Within the scope of this regulation, any entity processing personal data must clearly state the purpose of the data to be processed, their legal basis, how long the data is kept, and whether it is shared with any third party or outside the European Economic Area (EEA). Data subjects have the right to request a copy of their stored data at any time and the deletion of their personal data under certain conditions.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"📌 This article is meant to provide background and help you better understand GDPR and how it applies to your usage of Survicate. If you are impacted by GDPR, please consider consulting a lawyer or your company's security officer for more information.","align":"justify","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eIs Survicate GDPR Compliant?\u003c/b\u003e","align":"center","idAttribute":"h_527bf483ce"},{"type":"subheading3","text":"👍Yes, \u003cb\u003eSurvicate is fully GDPR compliant.\u003c/b\u003e","idAttribute":"h_f774a94578"},{"type":"paragraph","text":"Our headquarters are located in Warsaw, Poland. As a business operating within the EU, we are subject to GDPR and all additional EU data protection amendments.","align":"justify","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eBy choosing Survicate, you will meet your obligations under Article 28 of the GDPR to work with a Data Processor that executes appropriate technical and organizational measures and pseudonymization techniques to ensure the protection of the rights of the data subject.\u003c/b\u003e We assist you in meeting your obligations under the GDPR, such as deleting personal data or gathering and storing proof of consent.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":"Survicate acts as both Data Controller and Data Processor under the provisions of GDPR compliance:","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eAs Data Controller:\u003c/b\u003e Survicate is processing your data as a Survicate user and is responsible for protecting your personal data, which makes us the Data Controller of Survicate users. Detailed information about how Survicate processes your personal data can be found in our \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Terms-Of-Service-Survicate-3.0.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eTerms of Service\u003c/a\u003e\u003c/b\u003e and \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eData Processing Agreement\u003c/a\u003e\u003c/b\u003e.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eAs Data Processor\u003c/b\u003e: Survicate is processing your data subjects' data on your behalf and per your instructions, which makes us the Data Processor, and you the Data Controller. As your Data Processor, we enter into the Data Processing Addendum which binds us to meet our Data Processing obligations to protect the rights of the data subjects. Our Data Processing Addendum can be found at the following link: \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eSurvicate DPA\u003c/a\u003e\u003c/b\u003e","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":"When you create a Survicate account, you agree to adhere to our \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Terms-Of-Service-Survicate-3.0.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eTerms of Service\u003c/a\u003e\u003c/b\u003e, \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Privacy-Policy-Survicate-5.0.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e\u003c/b\u003e, and \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eData Processing Agreement\u003c/a\u003e\u003c/b\u003e.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eIs my data stored in the EU data center?\u003c/b\u003e","align":"center","idAttribute":"h_b720b59559"},{"type":"paragraph","text":"\u003cb\u003eOur data centers are located in Ireland (EU),\u003c/b\u003e Amazon AWS Cloud, an ISO 27001 and SOC2 certified data center. Under the provisions of GDPR, entities transferring personal data outside the EU and European Economic Area (EEA), should take the necessary technical and institutional measures to implement data protection principles and pseudonymization techniques. By working with a company that has its data centers inside the EU, you will eliminate many risks associated with transcontinental data transfers.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Development and maintenance of our product is \u003cb\u003e\u003ca href=\"https://assets.survicate.com/docs/PL240619009-Survicate%20Spo%CC%81%C5%82ka%20...pdf?_gl=1*1bo9rb0*_gcl_au*MTIxOTE4MjQ3My4xNzE3MDkxNjc4*_ga*MTY3MTMxMTg2NS4xNzE3MDkxNjc4*_ga_Z8KP425DS5*MTcyMDExMTQzOC40OC4wLjE3MjAxMTE0NDEuNTcuMC4w\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eISO\u003c/a\u003e\u003c/b\u003e\u003ca href=\"https://assets.survicate.com/docs/PL240619009-Survicate%20Spo%CC%81%C5%82ka%20...pdf?_gl=1*1bo9rb0*_gcl_au*MTIxOTE4MjQ3My4xNzE3MDkxNjc4*_ga*MTY3MTMxMTg2NS4xNzE3MDkxNjc4*_ga_Z8KP425DS5*MTcyMDExMTQzOC40OC4wLjE3MjAxMTE0NDEuNTcuMC4w\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003e \u003cb\u003e27001 certified\u003c/b\u003e\u003c/a\u003e as well.\u003cbr\u003e","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eWhat personal data does Survicate collect from my data subject?\u003c/b\u003e","align":"center","idAttribute":"h_6ea5972d9d"},{"type":"paragraph","text":"In Survicate, we take the protection of Personally Identifiable Information (PII) very seriously, and we understand it's a matter which should be handled delicately. Therefore, \u003cb\u003ein Survicate, you can choose to keep your responses anonymous (without collecting any PII) or only obtain personal data when the data subject is willing to share their information.\u003c/b\u003e We also give you the possibility to collect the personal information of your respondents at all times. If you are collecting the personal data of your respondents in any way, you might need to obtain consent to process the personal data of your respondent or modify how you currently obtain that consent.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eHow does Survicate ensure the right to be forgotten? (Deleting your data subjects' information)\u003c/b\u003e","align":"center","idAttribute":"h_233a4135a3"},{"type":"paragraph","text":"In order to help you handle your obligations under the GDPR Right to Erasure requests, Survicate allows you to delete personal data stored in survey responses conveniently.","align":"justify","class":"no-margin"},{"type":"paragraph","text":"You may delete:","class":"no-margin"},{"type":"unorderedNestedList","text":"- \u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/1779109-how-to-delete-an-answer-how-to-delete-a-respondent\"\u003eA single survey response\u003c/a\u003e\u003c/b\u003e\n- \u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/5477641-how-to-delete-responses-from-a-specific-email\"\u003eAll the responses collected from a specific respondent\u003c/a\u003e\u003c/b\u003e\n- \u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/1170966-how-to-delete-a-survey\"\u003eThe entire survey (including all related data)\u003c/a\u003e\u003c/b\u003e","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/1779109-how-to-delete-an-answer-how-to-delete-a-respondent\"\u003eA single survey response\u003c/a\u003e\u003c/b\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/5477641-how-to-delete-responses-from-a-specific-email\"\u003eAll the responses collected from a specific respondent\u003c/a\u003e\u003c/b\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003e\u003ca href=\"https://help.survicate.com/en/articles/1170966-how-to-delete-a-survey\"\u003eThe entire survey (including all related data)\u003c/a\u003e\u003c/b\u003e","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eGDPR Compliance at Survicate\u003c/b\u003e","align":"center","idAttribute":"h_2d22c2a3cb"},{"type":"subheading","text":"\u003cb\u003eThe measures we have taken to ensure GDPR compliance\u003c/b\u003e ","idAttribute":"h_927862e8a9"},{"type":"paragraph","text":"Form a GDPR compliance team and assign responsibilities ✅","class":"no-margin"},{"type":"paragraph","text":"Assess GDPR readiness – thorough research of the areas of our product and our business impacted by GDPR ✅","class":"no-margin"},{"type":"paragraph","text":"Appoint a Data Protection Officer ✅","class":"no-margin"},{"type":"paragraph","text":"Review data protection policies, procedures, processor and sub-processor agreements ✅","class":"no-margin"},{"type":"paragraph","text":"Develop requirements of product changes to fulfill GDPR obligations ✅","class":"no-margin"},{"type":"paragraph","text":"Implement the required changes to our internal processes, policies, procedures, and processor and sub-processor agreements to achieve compliance with GDPR ✅","class":"no-margin"},{"type":"paragraph","text":"Perform the necessary changes to our product based on the requirements ✅","class":"no-margin"},{"type":"paragraph","text":"Perform an audit of all changes to verify and validate compliance with GDPR ✅","class":"no-margin"},{"type":"paragraph","text":"Communicate our compliance with GDPR ✅","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"\u003cb\u003eThe procedures we follow\u003c/b\u003e","idAttribute":"h_f55d42b205"},{"type":"paragraph","text":"We carry out an analysis of the risks, and \u003cb\u003ewe have strict procedures in place. Here are some of them:\u003c/b\u003e","align":"justify","class":"no-margin"},{"type":"unorderedNestedList","text":"- When deciding what measures to implement, we take account of the state of the art and costs of implementation.\n- We have an information security policy and take steps to make sure the policy is implemented.\n- Where necessary, we have additional policies and ensure that controls are in place to enforce them.\n- We make sure that we regularly review our information security policies and measures and, where necessary, improve them.\n- We have put in place basic technical controls such as those specified by established frameworks like Cyber Essentials.\n- We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process.\n- We use encryption and/or pseudonymization where it is appropriate to do so.\n- We understand the requirements of confidentiality, integrity, and availability of the personal data we process.\n- We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process.\n- We conduct regular testing and reviews of our measures to ensure they remain effective and act on the results of those tests where they highlight areas for improvement.\n- Where appropriate, we implement measures that adhere to an approved code of conduct or certification mechanism.\n- We ensure that any data processor we use also implements appropriate technical and organizational measures.","items":[{"content":[{"type":"paragraph","text":"When deciding what measures to implement, we take account of the state of the art and costs of implementation.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We have an information security policy and take steps to make sure the policy is implemented.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Where necessary, we have additional policies and ensure that controls are in place to enforce them.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We make sure that we regularly review our information security policies and measures and, where necessary, improve them.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We have put in place basic technical controls such as those specified by established frameworks like Cyber Essentials.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We use encryption and/or pseudonymization where it is appropriate to do so.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We understand the requirements of confidentiality, integrity, and availability of the personal data we process.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We conduct regular testing and reviews of our measures to ensure they remain effective and act on the results of those tests where they highlight areas for improvement.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Where appropriate, we implement measures that adhere to an approved code of conduct or certification mechanism.","align":"justify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We ensure that any data processor we use also implements appropriate technical and organizational measures.","align":"justify","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"\u003cb\u003eLearn more\u003c/b\u003e","align":"center","idAttribute":"h_87cfd1b5c8"},{"type":"paragraph","text":"Check the \u003cb\u003e\u003ca href=\"https://help.survicate.com/en/collections/36597-legal-security\"\u003eLegal \u0026amp; Security\u003c/a\u003e \u003c/b\u003esection to learn about Survicate's Application security and Infrastructure security.","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"💬 If any questions arise as you review the documentation, please reach out to us at \u003cb\u003e\u003ca href=\"mailto:support@survicate.com\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003esupport@survicate.com\u003c/a\u003e\u003c/b\u003e.","align":"justify","class":"no-margin"}],"style":{"backgroundColor":"#e8e8e880","borderColor":"#73737633"}},{"type":"paragraph","text":" ","align":"justify","class":"no-margin"}],"collectionId":"36597","description":"This article explains what makes Survicate a GDPR compliant product.","id":"3279799","lastUpdated":"Updated over 4 months ago","relatedArticles":[{"title":"Application and infrastructure security","url":"https://help.survicate.com/en/articles/3943182-application-and-infrastructure-security"},{"title":"Terms of Service, Privacy Policy, GDPR, and DPA","url":"https://help.survicate.com/en/articles/3943207-terms-of-service-privacy-policy-gdpr-and-dpa"},{"title":"What is an anonymous survey","url":"https://help.survicate.com/en/articles/7010845-what-is-an-anonymous-survey"},{"title":"Maximizing response rate: Confidentiality and security","url":"https://help.survicate.com/en/articles/7433980-maximizing-response-rate-confidentiality-and-security"},{"title":"Best practices to Survicate x HubSpot Integration","url":"https://help.survicate.com/en/articles/8251036-best-practices-to-survicate-x-hubspot-integration"}],"targetUserType":"everyone","title":"GDPR compliance \u0026 security program at Survicate","showTableOfContents":true,"synced":false},"breadcrumbs":[{"url":"https://help.survicate.com/en/collections/36597-legal-security","name":"Legal \u0026 Security"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#737373","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(64, 64, 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