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<!DOCTYPE html> <html lang="en-gb"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1" /> <title data-react-helmet="true">Sky Privacy Centre | Sky Help | Sky.com | Sky Help | Sky.com</title> <meta data-react-helmet="true" name="description" content="Sky Privacy Centre"/><meta data-react-helmet="true" name="keywords" content="privacy notice, information, personal information, cookies, privacy, legal, cookies notice, privacy and cookies notice, rights, data subject, data rights, sar, subject access request, data protection, GDPR, personal data, sharing data, marketing permission, marketing consent, cookie consent"/> <link rel="preload" as="script" href=https://cdn.optimizely.com/public/2900460605/s/snippet_help_masthead.js><link rel="dns-prefetch" href="https://logx.optimizely.com"> <meta charset="utf-8" /> <meta http-equiv="x-ua-compatible" content="ie=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="google-site-verification" content="ZaCoj1UlhMf31B6kHMkLR-z9XK8Bzyhi00XH_h1HATo" /> <link rel='stylesheet' href="https://assets.sky.com/new/bundle-07b6433c.css"> <meta name="msapplication-config" content="https://www.sky.com/assets/masthead/images/browserconfig.xml" /> <script type="text/javascript" src="/dynatrace/ruxitagentjs_ICA7NQVfghqrux_10307250124095659.js" data-dtconfig="rid=RID_491971090|rpid=-1169699459|domain=sky.com|reportUrl=https://bf03979hmm.bf.dynatrace.com/bf|app=28f0f419e69c5bbd|ssc=1|cors=1|featureHash=ICA7NQVfghqrux|doNotDetect=scr|msl=153600|srsr=1000|vcv=2|xb=.*analytics^bs.faw^bs.sky^bs.com.*^p.*clicktale^bs.net.*^p.*doubleclick^bs.net.*^p.*Ipsnmedia^bs.net.*|srvr=.*sky%5C.com%5C%2Ftrials.*|rdnt=1|uxrgce=1|bp=3|cuc=ilauxb70|srms=2,1,0,0%2Ftextarea%2Cinput%2Cselect%2Coption;0%2Fdatalist;0%2Fform%20button;0%2F%5Bdata-dtrum-input%5D;0%2F.data-dtrum-input;1%2F%5Edata%28%28%5C-.%2B%24%29%7C%24%29|mdl=mdcc33=20|mel=100000|srdinitrec=1|dpvc=1|md=mdcc32=cs_ecid,mdcc1=c__Secure-skyCEdtsid,mdcc33=cClicktaleReplayLink,mdcc7=bdocument.referrer,mdcc10=dirct,mdcc11=bnavigator.userAgent,mdcc13=bdtm.page.custom.exception.type,mdcc14=bdtm.page.custom.exception.message,mdcc17=bdtm.page.name,mdcc18=bdtm.page.custom.variant,mdcc21=bs.campaign,mdcc25=cuuid,mdcc26=cdtsrE,mdcc27=bs.pageName,mdcc28=bs.pageName,mdcc31=coptimizelyEndUserId,mdcc35=abody ^rb aside ^rb div ^rb div ^rb div ^rb div.c-page-section__heading-container.u-text-center ^rb h2 ^rb span,mdcc36=adiv[data-test-id^e^dqeditable-basket-monthly-total^dq],mdcc37=ah1[class^e^dqc-page-section__heading c-heading-alpha^dq],mdcc38=bdtm.user.loginType,mdcc39=bs.eVar40|ssv=4|lastModification=1740726580292|mdp=mdcc1,mdcc10,mdcc17,mdcc18,mdcc35|tp=500,50,0|agentUri=/dynatrace/ruxitagentjs_ICA7NQVfghqrux_10307250124095659.js"></script><link rel="mask-icon" href="https://www.sky.com/assets/masthead/images/safari-pinned-tab.svg" color="#0072c9" /> <link rel="preload" href="https://static.skyassets.com/fonts/sky-regular.woff2" as="font" type="font/woff" crossorigin /> <link href="https://www.sky.com/assets/masthead/images/favicon-32.png" sizes="32x32" rel="icon" /> <link href="https://www.sky.com/assets/masthead/images/favicon.png" sizes="16x16" rel="icon" /> <link href="https://www.sky.com/assets/masthead/images/favicon.ico" rel="shortcut icon" /> <link href="https://www.sky.com/assets/masthead/images/apple-touch-icon-precomposed.png" rel="apple-touch-icon-precomposed" /> <link href="https://www.sky.com/assets/masthead/images/apple-touch-icon-180x180-precomposed.png" rel="apple-touch-icon-precomposed" sizes="180x180" /> <script type="text/javascript"> function getCookie(name) { try { var regex = "(?:(?:^|.*;\\s*)" + name + "\\s*\\=\\s*([^;]*).*$)|^.*$"; var cookie = decodeURIComponent( document.cookie.replace( new RegExp(regex), "$1" ) || "" ); if (cookie && cookie.trim() !== "") { return cookie.trim(); } else { return undefined; } } catch (e) { return undefined; } }; function isMySkyApp() { return Boolean(getCookie('skyCEsa01')); }; function enableMySkyAppCMP() { return getCookie('enableMySkyAppCMP') === 'true'; } </script> <script type="text/javascript"> function loadSPConfig(config) { window._sp_ = { config: { authCookie: config.cmpAuthCookie, accountId: config.accountId, baseEndpoint: config.cmpBaseEndpoint, consentLanguage: 'en', events: { onConsentReady: function (consentUUID, _euconsent, { consentedToAll } = {}) { // Publish event for MySkyApp if (window.PubSub) { window.PubSub.publish('sky.cmp.consent.provided', { "tag": "sky.hook.web.page.tracking.consent.set", "context": { "sky.user.tracking.sourcepoint.consent_id": consentUUID, } }, ); } // check that window.loadPrivacyManagerModal has been called. if (window.refreshAfterConsentChange) { window.location.reload(); } window.skyDataLayer?.pushConsent({ cookies: consentedToAll }); } }, mmsDomain: config.mmsDomain, siteId: config.cmpSiteID, targetingParams: { mySkyApp: isMySkyApp() && !enableMySkyAppCMP(), version: config.tcfVersion } } }; window.loadPrivacyManagerModal = function () { window.refreshAfterConsentChange = true; window._sp_.loadPrivacyManagerModal(config.cmpPrivacyManagerID); return false; } }; window.cmpLoading = window.cmpLoading || { loaded: false }; function executeCMP(config) { if (window.cmpLoading.loaded) return; // do not allow execution more than once // load script based on version (withoutDetection script). window.injectScript({ src: `${config.msgLibraryRootUrl}/wrapperMessagingWithoutDetection.js`, type: 'text/javascript' }); // load window._sp_.config loadSPConfig(config); // initialise callback vendor code and hasConsent function. initialiseVendorCode(); // freeze object so next load cannot modify .loaded window.cmpLoading = Object.freeze({ loaded: true }); }; </script> <script type="text/javascript"> !function () { var e = function () { var e, t = "__tcfapiLocator", a = [], n = window; for (; n;) { try { if (n.frames[t]) { e = n; break } } catch (e) { } if (n === window.top) break; n = n.parent } e || (!function e() { var a = n.document, r = !!n.frames[t]; if (!r) if (a.body) { var i = a.createElement("iframe"); i.style.cssText = "display:none", i.name = t, a.body.appendChild(i) } else setTimeout(e, 5); return !r }(), n.__tcfapi = function () { for (var e, t = arguments.length, n = new Array(t), r = 0; r < t; r++)n[r] = arguments[r]; if (!n.length) return a; if ("setGdprApplies" === n[0]) n.length > 3 && 2 === parseInt(n[1], 10) && "boolean" == typeof n[3] && (e = n[3], "function" == typeof n[2] && n[2]("set", !0)); else if ("ping" === n[0]) { var i = { gdprApplies: e, cmpLoaded: !1, cmpStatus: "stub" }; "function" == typeof n[2] && n[2](i) } else a.push(n) }, n.addEventListener("message", (function (e) { var t = "string" == typeof e.data, a = {}; try { a = t ? JSON.parse(e.data) : e.data } catch (e) { } var n = a.__tcfapiCall; n && window.__tcfapi(n.command, n.version, (function (a, r) { var i = { __tcfapiReturn: { returnValue: a, success: r, callId: n.callId } }; t && (i = JSON.stringify(i)), e.source.postMessage(i, "*") }), n.parameter) }), !1)) }; "undefined" != typeof module ? module.exports = e : e() }() </script> <script type="text/javascript"> function getVendorPurpose(grants, vendorID, purposeID) { if (grants[vendorID] && grants[vendorID].purposeGrants && grants[vendorID].purposeGrants[purposeID]) { return grants[vendorID].purposeGrants[purposeID]; } return false; } function initialiseVendorCode() { const getCustomVendorConsents = function () { return new Promise(function (resolve) { __tcfapi('addEventListener', 2, function (tcData, success) { if (tcData.eventStatus === 'tcloaded' || tcData.eventStatus === 'useractioncomplete') { __tcfapi('getCustomVendorConsents', 2, function (options) { resolve({ consentedVendors: options.consentedVendors, consentedPurposes: options.consentedPurposes, grants: options.grants }); }); } }); }); }; const getConsent = getCustomVendorConsents(); // will enable command: hasConsent({ id: '' }) to be used in Launch. const hasConsent = function (options) { const vendorID = options.id; return new Promise(function (resolve, reject) { return getConsent.then(function (options2) { const hasVendorConsented = options2.consentedVendors.some(function (vendor) { return vendor._id === vendorID; }); const hasPurposeConsented = options2.consentedPurposes .some(function (purpose) { return Boolean(getVendorPurpose(options2.grants, vendorID, purpose._id));}); // if vendor is consented/unconsented without purpose if (!hasPurposeConsented) { resolve(hasVendorConsented); } else { resolve(options2.grants[vendorID].vendorGrant); } }); }); }; const hasPurposeConsent = function (options) { const vendorID = options.id; return new Promise(function (resolve, reject) { return 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data-tracking-location="Header"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"class="arrow" data-test-id="up-down-arrow" aria-hidden="true"><g class="linear-arrow-up"><path d="M15.513 10.274L5.249 20.54c-.162.165-.241.332-.249.53 0 .453.785 1.058 1.033 1.262l.137.112 10.003-10.003 10.003 10.003.137-.112c.248-.204 1.033-.809 1.033-1.262-.008-.198-.087-.365-.248-.53L16.834 10.274a.931.931 0 00-1.321 0z"/></g><g class="linear-arrow-down"><path d="M16.174 20.002L6.171 10a6.52 6.52 0 00-.138.11C5.786 10.316 5 10.92 5 11.372a.777.777 0 00.249.53L15.513 22.17a.934.934 0 001.321 0l10.264-10.268a.763.763 0 00.248-.53c0-.452-.784-1.056-1.033-1.262a4.806 4.806 0 00-.136-.11L16.174 20.002z"/></g></svg></button></div> <div class="secondary-nav-wrapper svelte-1lhtmy9"><ul class="secondary-nav-list svelte-1lhtmy9" data-test-id="secondary-nav-list"><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/broadband" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_broadband_link" data-tracking-text="masthead_visit_secondary_broadband_link" data-tracking-location="Header">Broadband </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/tvandbroadband" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_tv_&_broadband_link" data-tracking-text="masthead_visit_secondary_tv_&_broadband_link" data-tracking-location="Header">TV & Broadband </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/broadband/full-fibre-broadband" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_full_fibre_broadband_link" data-tracking-text="masthead_visit_secondary_full_fibre_broadband_link" data-tracking-location="Header">Full Fibre Broadband </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/broadband/gaming" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_broadband_for_gaming_link" data-tracking-text="masthead_visit_secondary_broadband_for_gaming_link" data-tracking-location="Header">Broadband for Gaming </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="https://business.sky.com" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_broadband_for_business_link" data-tracking-text="masthead_visit_secondary_broadband_for_business_link" data-tracking-location="Header">Broadband for Business </a> </div> </li></ul> <button class="visually-hidden" data-tracking-label="masthead_close_broadband_menu" data-tracking-text="masthead_close_broadband_menu">Close Broadband menu </button></div> </div> </li><li class="nav-item primary-nav-item svelte-8rjieh" data-test-id="nav-item"><div class="nav-item-group svelte-1lhtmy9" data-test-id="nav-item-group"><div class="nav-item-group-ctas svelte-1lhtmy9"><a href="/shop/mobile" class="nav-item-link nav-link primary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_primary_mobile_link" data-tracking-text="masthead_visit_primary_mobile_link" data-tracking-location="Header">Mobile </a> <button class="button tab-focus nav-toggle svelte-1lhtmy9" aria-label="Open Mobile menu" id="primary-mobile" aria-expanded="false" data-tracking-label="masthead_open_mobile_menu" data-tracking-text="masthead_open_mobile_menu" data-tracking-location="Header"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"class="arrow" data-test-id="up-down-arrow" aria-hidden="true"><g class="linear-arrow-up"><path d="M15.513 10.274L5.249 20.54c-.162.165-.241.332-.249.53 0 .453.785 1.058 1.033 1.262l.137.112 10.003-10.003 10.003 10.003.137-.112c.248-.204 1.033-.809 1.033-1.262-.008-.198-.087-.365-.248-.53L16.834 10.274a.931.931 0 00-1.321 0z"/></g><g class="linear-arrow-down"><path d="M16.174 20.002L6.171 10a6.52 6.52 0 00-.138.11C5.786 10.316 5 10.92 5 11.372a.777.777 0 00.249.53L15.513 22.17a.934.934 0 001.321 0l10.264-10.268a.763.763 0 00.248-.53c0-.452-.784-1.056-1.033-1.262a4.806 4.806 0 00-.136-.11L16.174 20.002z"/></g></svg></button></div> <div class="secondary-nav-wrapper svelte-1lhtmy9"><ul class="secondary-nav-list svelte-1lhtmy9" data-test-id="secondary-nav-list"><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus 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data-tracking-label="masthead_visit_secondary_sim_link" data-tracking-text="masthead_visit_secondary_sim_link" data-tracking-location="Header">SIM </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/shop/mobile/tablets" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_tablets_&_laptops_link" data-tracking-text="masthead_visit_secondary_tablets_&_laptops_link" data-tracking-location="Header">Tablets & Laptops </a> </div> </li><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/shop/mobile/brands" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_brands_link" data-tracking-text="masthead_visit_secondary_brands_link" 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class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="/myaccount/mobile" class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_manage_link" data-tracking-text="masthead_visit_secondary_manage_link" data-tracking-location="Header">Manage </a> </div> </li></ul> <button class="visually-hidden" data-tracking-label="masthead_close_mobile_menu" data-tracking-text="masthead_close_mobile_menu">Close Mobile menu </button></div> </div> </li><li class="nav-item primary-nav-item svelte-8rjieh" data-test-id="nav-item"><div class="nav-item-group svelte-1lhtmy9" data-test-id="nav-item-group"><div class="nav-item-group-ctas svelte-1lhtmy9"><a href="/protect" class="nav-item-link nav-link primary-nav-link svelte-1ct7qcp" aria-label="Protect" data-test-id="nav-item-link" data-tracking-label="masthead_visit_primary_protect_link" data-tracking-text="masthead_visit_primary_protect_link" 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</div></div> <div class="extra-link-wrapper svelte-1ty85ih"><div><div class="nav-item-group svelte-1lhtmy9" data-test-id="nav-item-group"><div class="nav-item-group-ctas svelte-1lhtmy9"><a href="https://www.sky.com/mysky" class="nav-item-link nav-link primary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_primary_my_sky_link" data-tracking-text="masthead_visit_primary_my_sky_link" data-tracking-location="Header">My Sky </a> <button class="button tab-focus nav-toggle svelte-1lhtmy9" aria-label="Open My Sky menu" id="primary-mysky" aria-expanded="false" data-tracking-label="masthead_open_my_sky_menu" data-tracking-text="masthead_open_my_sky_menu" data-tracking-location="Header"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"class="arrow" data-test-id="up-down-arrow" aria-hidden="true"><g class="linear-arrow-up"><path d="M15.513 10.274L5.249 20.54c-.162.165-.241.332-.249.53 0 .453.785 1.058 1.033 1.262l.137.112 10.003-10.003 10.003 10.003.137-.112c.248-.204 1.033-.809 1.033-1.262-.008-.198-.087-.365-.248-.53L16.834 10.274a.931.931 0 00-1.321 0z"/></g><g class="linear-arrow-down"><path d="M16.174 20.002L6.171 10a6.52 6.52 0 00-.138.11C5.786 10.316 5 10.92 5 11.372a.777.777 0 00.249.53L15.513 22.17a.934.934 0 001.321 0l10.264-10.268a.763.763 0 00.248-.53c0-.452-.784-1.056-1.033-1.262a4.806 4.806 0 00-.136-.11L16.174 20.002z"/></g></svg></button></div> <div class="secondary-nav-wrapper svelte-1lhtmy9"><ul class="secondary-nav-list svelte-1lhtmy9" data-test-id="secondary-nav-list"><li class="secondary-nav-item svelte-1lhtmy9"><div class="nav-item-link-wrapper tab-focus svelte-zz6fyq"><a href="https://www.sky.com/bill " class="nav-item-link nav-link secondary-nav-link svelte-1ct7qcp" aria-label="" data-test-id="nav-item-link" data-tracking-label="masthead_visit_secondary_bills_&_payments_link" data-tracking-text="masthead_visit_secondary_bills_&_payments_link" data-tracking-location="Header">Bills 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