OpenAthens Status

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action="/web/20211025072913/https://status.openathens.net/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post"><input name="utf8" type="hidden" value="✓"/> <div class="control-group"> <div class="controls externalities-sms-container">  <label for="phone-country">Country code:</label> <span id="phone-number-country-code"> <select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country"><option value="af">Afghanistan (+93)</option> <option value="al">Albania (+355)</option> <option value="dz">Algeria (+213)</option> <option value="as">American Samoa (+1)</option> <option value="ad">Andorra (+376)</option> <option value="ao">Angola (+244)</option> <option value="ai">Anguilla (+1)</option> <option value="ag">Antigua and Barbuda (+1)</option> <option value="ar">Argentina (+54)</option> <option value="am">Armenia (+374)</option> <option value="aw">Aruba (+297)</option> <option value="au">Australia/Cocos/Christmas Island (+61)</option> <option value="at">Austria (+43)</option> <option value="az">Azerbaijan (+994)</option> <option value="bs">Bahamas (+1)</option> <option value="bh">Bahrain (+973)</option> <option value="bd">Bangladesh (+880)</option> <option value="bb">Barbados (+1)</option> <option value="by">Belarus (+375)</option> <option value="be">Belgium (+32)</option> <option value="bz">Belize (+501)</option> <option value="bj">Benin (+229)</option> <option value="bm">Bermuda (+1)</option> <option value="bo">Bolivia (+591)</option> <option value="ba">Bosnia and Herzegovina (+387)</option> <option value="bw">Botswana (+267)</option> <option value="br">Brazil (+55)</option> <option value="bn">Brunei (+673)</option> <option value="bg">Bulgaria (+359)</option> <option value="bf">Burkina Faso (+226)</option> <option value="bi">Burundi (+257)</option> <option value="kh">Cambodia (+855)</option> <option value="cm">Cameroon (+237)</option> <option value="ca">Canada (+1)</option> <option value="cv">Cape Verde (+238)</option> <option value="ky">Cayman Islands (+1)</option> <option value="cf">Central Africa (+236)</option> <option value="td">Chad (+235)</option> <option value="cl">Chile (+56)</option> <option value="cn">China (+86)</option> <option value="co">Colombia (+57)</option> <option value="km">Comoros (+269)</option> <option value="cg">Congo (+242)</option> <option value="cd">Congo, Dem Rep (+243)</option> <option value="cr">Costa Rica (+506)</option> <option value="hr">Croatia (+385)</option> <option value="cy">Cyprus (+357)</option> <option value="cz">Czech Republic (+420)</option> <option value="dk">Denmark (+45)</option> <option value="dj">Djibouti (+253)</option> <option value="dm">Dominica (+1)</option> <option value="do">Dominican Republic (+1)</option> <option value="eg">Egypt (+20)</option> <option value="sv">El Salvador (+503)</option> <option value="gq">Equatorial Guinea (+240)</option> <option value="ee">Estonia (+372)</option> <option value="et">Ethiopia (+251)</option> <option value="fo">Faroe Islands (+298)</option> <option value="fj">Fiji (+679)</option> <option value="fi">Finland/Aland Islands (+358)</option> <option value="fr">France (+33)</option> <option value="gf">French Guiana (+594)</option> <option value="pf">French Polynesia (+689)</option> <option value="ga">Gabon (+241)</option> <option value="gm">Gambia (+220)</option> <option value="ge">Georgia (+995)</option> <option value="de">Germany (+49)</option> <option value="gh">Ghana (+233)</option> <option value="gi">Gibraltar (+350)</option> <option value="gr">Greece (+30)</option> <option value="gl">Greenland (+299)</option> <option value="gd">Grenada (+1)</option> <option value="gp">Guadeloupe (+590)</option> <option value="gu">Guam (+1)</option> <option value="gt">Guatemala (+502)</option> <option value="gn">Guinea (+224)</option> <option value="gy">Guyana (+592)</option> <option value="ht">Haiti (+509)</option> <option value="hn">Honduras (+504)</option> <option value="hk">Hong Kong (+852)</option> <option value="hu">Hungary (+36)</option> <option value="is">Iceland (+354)</option> <option value="in">India (+91)</option> <option value="id">Indonesia (+62)</option> <option value="iq">Iraq (+964)</option> <option value="ie">Ireland (+353)</option> <option value="il">Israel (+972)</option> <option value="it">Italy (+39)</option> <option value="jm">Jamaica (+1)</option> <option value="jp">Japan (+81)</option> <option value="jo">Jordan (+962)</option> <option value="ke">Kenya (+254)</option> <option value="kr">Korea, Republic of (+82)</option> <option value="kw">Kuwait (+965)</option> <option value="kg">Kyrgyzstan (+996)</option> <option value="la">Laos (+856)</option> <option value="lv">Latvia (+371)</option> <option value="lb">Lebanon (+961)</option> <option value="ls">Lesotho (+266)</option> <option value="lr">Liberia (+231)</option> <option value="ly">Libya (+218)</option> <option value="li">Liechtenstein (+423)</option> <option value="lt">Lithuania (+370)</option> <option value="lu">Luxembourg (+352)</option> <option value="mo">Macao (+853)</option> <option value="mk">Macedonia (+389)</option> <option value="mg">Madagascar (+261)</option> <option value="mw">Malawi (+265)</option> <option value="my">Malaysia (+60)</option> <option value="mv">Maldives (+960)</option> <option value="ml">Mali (+223)</option> <option value="mt">Malta (+356)</option> <option value="mq">Martinique (+596)</option> <option value="mr">Mauritania (+222)</option> <option value="mu">Mauritius (+230)</option> <option value="mx">Mexico (+52)</option> <option value="mc">Monaco (+377)</option> <option value="mn">Mongolia (+976)</option> <option value="me">Montenegro (+382)</option> <option value="ms">Montserrat (+1)</option> <option value="ma">Morocco/Western Sahara (+212)</option> <option value="mz">Mozambique (+258)</option> <option value="na">Namibia (+264)</option> <option value="np">Nepal (+977)</option> <option value="nl">Netherlands (+31)</option> <option value="nz">New Zealand (+64)</option> <option value="ni">Nicaragua (+505)</option> <option value="ne">Niger (+227)</option> <option value="ng">Nigeria (+234)</option> <option value="no">Norway (+47)</option> <option value="om">Oman (+968)</option> <option value="pk">Pakistan (+92)</option> <option value="ps">Palestinian Territory (+970)</option> <option value="pa">Panama (+507)</option> <option value="py">Paraguay (+595)</option> <option value="pe">Peru (+51)</option> <option value="ph">Philippines (+63)</option> <option value="pl">Poland (+48)</option> <option value="pt">Portugal (+351)</option> <option value="pr">Puerto Rico (+1)</option> <option value="qa">Qatar (+974)</option> <option value="re">Reunion/Mayotte (+262)</option> <option value="ro">Romania (+40)</option> <option value="ru">Russia/Kazakhstan (+7)</option> <option value="rw">Rwanda (+250)</option> <option value="ws">Samoa (+685)</option> <option value="sm">San Marino (+378)</option> <option value="sa">Saudi Arabia (+966)</option> <option value="sn">Senegal (+221)</option> <option value="rs">Serbia (+381)</option> <option value="sc">Seychelles (+248)</option> <option value="sl">Sierra Leone (+232)</option> <option value="sg">Singapore (+65)</option> <option value="sk">Slovakia (+421)</option> <option value="si">Slovenia (+386)</option> <option value="za">South Africa (+27)</option> <option value="es">Spain (+34)</option> <option value="lk">Sri Lanka (+94)</option> <option value="kn">St Kitts and Nevis (+1)</option> <option value="lc">St Lucia (+1)</option> <option value="vc">St Vincent Grenadines (+1)</option> <option value="sd">Sudan (+249)</option> <option value="sr">Suriname (+597)</option> <option value="sz">Swaziland (+268)</option> <option value="se">Sweden (+46)</option> <option value="ch">Switzerland (+41)</option> <option value="tw">Taiwan (+886)</option> <option value="tj">Tajikistan (+992)</option> <option value="tz">Tanzania (+255)</option> <option value="th">Thailand (+66)</option> <option value="tg">Togo (+228)</option> <option value="to">Tonga (+676)</option> <option value="tt">Trinidad and Tobago (+1)</option> <option value="tn">Tunisia (+216)</option> <option value="tr">Turkey (+90)</option> <option value="tc">Turks and Caicos Islands (+1)</option> <option value="ug">Uganda (+256)</option> <option value="ua">Ukraine (+380)</option> <option value="ae">United Arab Emirates (+971)</option> <option selected="selected" value="gb">United Kingdom (+44)</option> <option value="us">United States (+1)</option> <option value="uy">Uruguay (+598)</option> <option value="uz">Uzbekistan (+998)</option> <option value="ve">Venezuela (+58)</option> <option value="vn">Vietnam (+84)</option> <option value="vg">Virgin Islands, British (+1)</option> <option value="vi">Virgin Islands, U.S. (+1)</option> <option value="ye">Yemen (+967)</option> <option value="zm">Zambia (+260)</option> <option value="zw">Zimbabwe (+263)</option></select> </span> 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class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Service Desk portal </span> <span class="tooltip-base tool" title="Our support ticketing system, allowing customers to create and update tickets directly to our service desk team. https://support.openathens.net/">?</span> <span class="component-status " title=""> Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="h1926f9lxfpp" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Documentation website </span> <span class="tooltip-base tool" title="Provides knowledge base articles on our customer-facing OpenAthens Services. https://docs.openathens.net/">?</span> <span class="component-status " title=""> Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="347tg3mwqn0j" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Email services </span> <span class="tooltip-base tool" title="Our email services, includes notifications sent via the Account Administration website.">?</span> <span class="component-status " title=""> Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="9ls78ytgwp90" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Service Desk Telephony </span> <span class="component-status " title=""> Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <div class="scheduled-maintenances-container"> <div class="font-largest">Scheduled Maintenance</div> <div class="scheduled-maintenance"> <div class="incident-title font-large border-color"> <a href="http://web.archive.org/web/20211025072913/https://status.openathens.net/incidents/w92bzzyd2sb7" class="color-primary" title="OpenAthens Upgrade"> OpenAthens Upgrade </a> <small class="pull-right" data-unix-time="1635224400"> Oct <var data-var="date">26</var>, <var data-var="time">06:00</var>-<var data-var="time">07:00</var> BST </small> </div> <div class="updates-container font-regular"> <div class="update"> We're performing upgrades on the following services to keep them up to date and secure. <br/> <br/>These services will be affected: <br/>Account Administration website <br/>Administration API <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. <br> <small> <var data-var="posted-on">Posted on</var> Oct <var data-var="date">21</var>, <var data-var="time">13:13</var> BST </small> </div> </div> </div> <div class="scheduled-maintenance"> <div class="incident-title font-large border-color"> <a href="http://web.archive.org/web/20211025072913/https://status.openathens.net/incidents/9mfp6kv732ss" class="color-primary" title="OpenAthens Upgrade"> OpenAthens Upgrade </a> <small class="pull-right" data-unix-time="1635228000"> Oct <var data-var="date">26</var>, <var data-var="time">07:00</var>-<var data-var="time">09:00</var> BST </small> </div> <div class="updates-container font-regular"> <div class="update"> We're performing upgrades on the following service to keep them up to date and secure.<br/> <br/>These services will be affected:<br/><br/>Documentation website<br/> <br/>We will do our best to keep it to a minimum but you will see some disruption to the service. <br> <small> <var data-var="posted-on">Posted on</var> Oct <var data-var="date">14</var>, <var data-var="time">09:25</var> BST </small> </div> </div> </div> <div class="scheduled-maintenance"> <div class="incident-title font-large border-color"> <a href="http://web.archive.org/web/20211025072913/https://status.openathens.net/incidents/jwy9gfcjjl34" class="color-primary" title="OpenAthens Upgrade"> OpenAthens Upgrade </a> <small class="pull-right" data-unix-time="1635310800"> Oct <var data-var="date">27</var>, <var data-var="time">06:00</var>-<var data-var="time">09:00</var> BST </small> </div> <div class="updates-container font-regular"> <div class="update"> We're performing upgrades on the following service to keep them up to date and secure.<br/> <br/>These services will be affected:<br/><br/>Service Desk portal<br/> <br/>We will do our best to keep it to a minimum but you will see some disruption to the service. <br> <small> <var data-var="posted-on">Posted on</var> Oct <var data-var="date">14</var>, <var data-var="time">09:27</var> BST </small> </div> </div> </div> <div class="scheduled-maintenance"> <div class="incident-title font-large border-color"> <a href="http://web.archive.org/web/20211025072913/https://status.openathens.net/incidents/zyt749t4sg0q" class="color-primary" title="OpenAthens Upgrade"> OpenAthens Upgrade </a> <small class="pull-right" data-unix-time="1635400800"> Oct <var data-var="date">28</var>, <var data-var="time">07:00</var>-<var data-var="time">09:00</var> BST </small> </div> <div class="updates-container font-regular"> <div class="update"> We're performing upgrades on the essential backbone of the OpenAthens service to keep everything up to date and secure. This includes all of our key services as outlined here. <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the OpenAthens service <br> <small> <var data-var="posted-on">Posted on</var> Oct <var data-var="date">21</var>, <var data-var="time">11:10</var> BST </small> </div> </div> </div> </div> <div class="incidents-list format-expanded"> <a class="font-largest no-link" id="past-incidents" href="#past-incidents">Past Incidents</a> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">25</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported today.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">24</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">23</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">22</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">21</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/jj650snl58ws">Degradation Of Service - OpenAthens Keystone</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - We identified that the incident was caused by a capacity issue in the underlying services used by OpenAthens. This has been reviewed and increased. <br> <small> Oct <var data-var="date">21</var>, <var data-var="time">14:26</var> BST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - We identified an issue with the OpenAthens Keystone Service.<br/> <br/>We have resolved the issue and are continuing to monitor the service and will investigate further for the root cause. <br> <small> Oct <var data-var="date">19</var>, <var data-var="time">15:14</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">20</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/h94bz0txfyth">OpenAthens Upgrade</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - The scheduled maintenance has been completed. <br> <small> Oct <var data-var="date">20</var>, <var data-var="time">08:00</var> BST </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. <br> <small> Oct <var data-var="date">20</var>, <var data-var="time">06:01</var> BST </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - We're performing upgrades on the following services to keep them up to date and secure. <br/> <br/>These services will be affected: <br/>Account Administration website <br/>Administration API <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. <br> <small> Oct <var data-var="date">11</var>, <var data-var="time">18:30</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Oct <var data-var="date">19</var>, <var data-var="year">2021</var></div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">18</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/y12l6gwwwht7">OpenAthens Upgrade</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - The scheduled maintenance has been completed. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">20:29</var> BST </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">18:29</var> BST </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - We're performing upgrades on the following services to keep them up to date and secure. <br/> <br/>These services will be affected: <br/>Account Administration website <br/>Administration API <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. <br> <small> Oct <var data-var="date">11</var>, <var data-var="time">18:30</var> BST </small> </div> </div> </div> <div class="incident-container"> <div class="incident-title impact-critical font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/qh858l3bjc6s">Degradation Of Service</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - This incident has been resolved. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">01:54</var> BST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - We are continuing to investigate this issue which is now affecting all Managed Proxy services. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">01:31</var> BST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - We are currently investigating this issue. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">00:22</var> BST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. <br> <small> Oct <var data-var="date">18</var>, <var data-var="time">00:09</var> BST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - We’re looking into an issue that’s affecting the following service(s) for some users.<br/> <br/>Managed Proxy service<br/> <br/>Our team is working to understand what has caused the issue and we will update you within the next hour. <br> <small> Oct <var data-var="date">17</var>, <var data-var="time">23:27</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Oct <var data-var="date">17</var>, <var data-var="year">2021</var></div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">16</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">15</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/qm82kpmw7by0">Intermittent Managed Proxy Service Issues</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - All issues with the OpenAthens Managed Proxy service have now been resolved. <br> <small> Oct <var data-var="date">15</var>, <var data-var="time">15:25</var> BST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - We are currently investigating Intermittent issues with the Managed Proxy Service, we will provide a further update as soon as we have more information. <br> <small> Oct <var data-var="date">12</var>, <var data-var="time">15:34</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">14</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/d085rvndxlbp">OpenAthens Upgrade</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - The scheduled maintenance has been completed. <br> <small> Oct <var data-var="date">14</var>, <var data-var="time">08:00</var> BST </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. <br> <small> Oct <var data-var="date">14</var>, <var data-var="time">06:01</var> BST </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - We're performing upgrades on the following services to keep them up to date and secure. <br/> <br/>These services will be affected: <br/>Account Administration website <br/>Administration API <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. <br> <small> Oct <var data-var="date">11</var>, <var data-var="time">17:53</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">13</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/c3zpt2ry0qmw">OpenAthens service desk - opening hours on Tuesday 12 October</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - This incident has been resolved. <br> <small> Oct <var data-var="date">13</var>, <var data-var="time">09:38</var> BST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - Please note a change to the OpenAthens service desk opening hours on Tuesday 12 October. Due to a company away day, our opening hours will be 09:00-17:30 BST on this day only.<br/><br/>Our usual opening hours of 07:00-22:00 BST will resume from Wednesday 13 October. <br> <small> Oct <var data-var="date"> 8</var>, <var data-var="time">15:11</var> BST </small> </div> </div> </div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/xr6j7csnwxtm">OpenAthens Upgrade</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - The scheduled maintenance has been completed. <br> <small> Oct <var data-var="date">13</var>, <var data-var="time">09:00</var> BST </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. <br> <small> Oct <var data-var="date">13</var>, <var data-var="time">08:00</var> BST </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - We're performing upgrades on the following service to keep them up to date and secure.<br/> <br/>These services will be affected:<br/><br/>Managed Proxy service<br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the service. <br> <small> Oct <var data-var="date"> 8</var>, <var data-var="time">10:35</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Oct <var data-var="date">12</var>, <var data-var="year">2021</var></div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a href="/web/20211025072913/https://status.openathens.net/incidents/tlj4gpf1sckb">OpenAthens Upgrade</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - The scheduled maintenance has been completed. <br> <small> Oct <var data-var="date">12</var>, <var data-var="time">08:00</var> BST </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. <br> <small> Oct <var data-var="date">12</var>, <var data-var="time">06:00</var> BST </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - We're performing upgrades on the following services to keep them up to date and secure. <br/> <br/>These services will be affected: <br/>Account Administration website <br/>Administration API <br/> <br/>We will do our best to keep it to a minimum but you may see some disruption to the Account Administration website. <br> <small> Oct <var data-var="date"> 7</var>, <var data-var="time">09:33</var> BST </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Oct <var data-var="date">11</var>, <var data-var="year">2021</var></div> <p class="color-secondary">No incidents reported.</p> </div> </div> <div class="page-footer border-color font-small"> <a href="/web/20211025072913/https://status.openathens.net/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by">Powered by <a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="http://web.archive.org/web/20211025072913/https://www.atlassian.com/?utm_campaign=status.openathens.net&utm_content=SP-notifications&utm_medium=powered-by&utm_source=SP_inapp">Atlassian</a> <a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="http://web.archive.org/web/20211025072913/https://www.atlassian.com/software/statuspage?utm_campaign=status.openathens.net&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Statuspage</a></span> </div> </div> </div> <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-b7864251c56b2ce200876147537516bf2e3a597e86a6894930882d402b729216.js"></script> <div id="cpt-notification-container"></div>  <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-879ad6742751a5926359f0430c1692c94f00c87d533ed504ee28db2c0de01100.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('sms'); SP.currentPage.registerSubscriptionForm('webhook'); }); </script> <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/assets/status_common-f3169ca092a26997e437b17bd12ebe0f6c75730e87d1146a67cb6c378c005ac5.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.render(elId); } setZIndex(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src="http://web.archive.org/web/20211025072913js_/https://www.google.com/recaptcha/api.js?onload=onloadCallback&render=explicit" async defer></script> <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/packs/common-0ee75372144fd29de0cf.chunk.js"></script> <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/packs/globals-6c4a5c0877e7d5de6321.chunk.js"></script> <script src="http://web.archive.org/web/20211025072913js_/https://dka575ofm4ao0.cloudfront.net/packs/runtime-a97539bcf93eb923c293.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. 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