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class="fck75q3">Talous</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/kulttuuri" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Kulttuuri</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/tiede" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Tiede</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/luonto" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Luonto</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/aihe/oppiminen" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Oppiminen</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/aihe/abitreenit" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Abitreenit</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/t/18-215844/fi" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Kolumnit</span></a></li><li class="bqq79o2"><a href="https://web.archive.org/web/20240917160458/https://areena.yle.fi/1-3253227" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Uutiset viittomakielellä</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/selkouutiset" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Selkouutiset</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/uutisluokka" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Uutisluokka</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/aihe/elava-arkisto" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Elävä arkisto</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/aihe/tekstitv" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Teksti-TV</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://tunnus.yle.fi/viestiasetukset" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Uutiskirjeet</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://areena.yle.fi/tv/opas" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">TV-opas</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://areena.yle.fi/podcastit/opas" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Radio-opas</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/uutiset/rss" data-testid="header-drawer-submenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">RSS-syötteet</span></a></li></ul><div class="bqq79o0"><a href="https://web.archive.org/web/20240917160458/https://areena.yle.fi/" data-testid="header-areena-promo" class="_1m3quf81 eopu3j0"><svg viewbox="0 0 120 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="_1m3quf80"><title>Yle Areena</title><path d="M17.9106 0.83486V17.1651C17.9106 17.6102 17.5266 18 17.1058 18H0.840919C0.383949 17.9992 0 17.6102 0 17.1644V0.83486C0 0.371663 0.383949 0 0.840919 0H17.1058C17.5266 0 17.9106 0.371663 17.9106 0.83486ZM6.94249 6.4098H6.65355C6.33634 6.4098 6.22877 6.60944 6.15104 6.95191L5.34467 10.4752H5.20647C4.90968 10.4855 4.77463 10.4444 4.67805 10.057L3.86148 6.94796L3.85284 6.91324C3.79081 6.67731 3.72093 6.40901 3.39508 6.40901H3.08965C2.81092 6.40901 2.65153 6.56289 2.65153 6.83197C2.65153 6.98032 2.69078 7.1989 2.77558 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10.4626C14.2862 10.4989 13.9831 10.5596 13.5042 10.5596C12.2636 10.5596 12.1176 10.349 12.0783 9.37285H14.4503C14.9976 9.37285 15.2418 9.15664 15.2418 8.67213C15.2418 7.64237 15.0266 6.27171 13.165 6.27171C11.5931 6.27171 10.8919 7.12946 10.8919 9.05247C10.8919 10.9297 11.5452 11.6281 13.3016 11.6281C14.0318 11.6281 14.6097 11.5152 14.8366 11.4111C14.9811 11.3495 15.1138 11.2572 15.1138 11V10.8122C15.113 10.5699 14.9748 10.4239 14.7432 10.4239Z" fill="currentColor"></path><path d="M12.0846 8.41359C12.1301 7.57715 12.4701 7.20312 13.1831 7.20312H13.1838C13.8614 7.20312 14.1661 7.56532 14.1975 8.41202L12.0846 8.41359Z" fill="currentColor"></path><path d="M31.4197 13.2932H25.348L23.7136 18.0002H20.0957L26.4898 0.198242H30.7749L37.0436 18.0002H33.1032L31.4197 13.2932ZM28.4689 3.60924L26.1405 10.5302H30.6719L28.4689 3.60924Z" fill="currentColor"></path><path d="M49.178 18L45.1885 11.925H42.4616V18H38.9421V0.621C38.9421 0.621 41.1944 0 45.2332 0C49.8676 0 52.6393 1.62 52.6393 5.2515C52.6393 8.9595 50.3601 10.5525 48.7258 11.277L53.3826 18H49.178ZM42.466 9.1125H46.4556C48.1661 8.3925 48.9586 7.47 48.9586 5.6025C48.9586 3.6585 47.5706 2.889 45.2914 2.889C43.8541 2.889 42.466 3.1365 42.466 3.1365V9.1125Z" fill="currentColor"></path><path d="M55.4691 17.9996V0.24707H67.5319V3.25757H59.0109V7.71257H66.3677V10.6016H59.0109V14.9846H67.7558V17.9996H55.4691Z" fill="currentColor"></path><path d="M70.3842 17.9996V0.24707H82.4469V3.25757H73.926V7.71257H81.2828V10.6016H73.926V14.9846H82.6708V17.9996H70.3842Z" fill="currentColor"></path><path d="M88.7872 17.9996H85.2947V0.24707H88.5633L97.1111 11.4746V0.24707H100.631V17.9996H97.9798L88.7872 6.20057V17.9996Z" fill="currentColor"></path><path d="M113.831 13.2932H107.759L106.129 18.0002H102.511L108.901 0.198242H113.186L119.455 18.0002H115.514L113.831 13.2932ZM110.884 3.60924L108.556 10.5302H113.087L110.884 3.60924Z" fill="currentColor"></path></svg><p class="_1m3quf82 fck75q2">Sarjat. Podcastit. Suorat.</p></a></div><ul id="header-2023-drawer-sitemenu" class="bqq79o8 bqq79o0"><li><a href="https://web.archive.org/web/20240917160458/https://svenska.yle.fi/" lang="sv" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Svenska</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/sapmi" lang="se" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Sápmi</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/news" lang="en" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">News</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/novosti" lang="ru" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Новости</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/novyny" lang="uk" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Новини</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/t/18-44136/fi" data-testid="header-drawer-sitemenu-link" class="_1bvm4mm2 eopu3j0"><span class="fck75q3">Uudizet karjalakse</span></a></li></ul><ul id="header-2023-drawer-links" class="bqq79o8 bqq79o0"><li class="bqq79o4"><a href="https://web.archive.org/web/20240917160458/https://yle.fi/a/74-20031519" data-testid="header-drawer-links-link" class="_1bvm4mm2 eopu3j0"><svg width="24" height="24" fill="none" viewbox="0 0 24 24" aria-hidden="true" class="_1bvm4mm1"><path fill="currentColor" fill-rule="evenodd" d="M12 8a5 5 0 1 0 0 10 5 5 0 0 0 0-10m-3 5a3 3 0 1 1 6 0 3 3 0 0 1-6 0M9 2a1 1 0 0 0-.832.445L6.465 5H3a3 3 0 0 0-3 3v11a3 3 0 0 0 3 3h18a3 3 0 0 0 3-3V8a3 3 0 0 0-3-3h-3.465l-1.703-2.555A1 1 0 0 0 15 2zM7.832 6.555 9.535 4h4.93l1.703 2.555A1 1 0 0 0 17 7h4a1 1 0 0 1 1 1v11a1 1 0 0 1-1 1H3a1 1 0 0 1-1-1V8a1 1 0 0 1 1-1h4a1 1 0 0 0 .832-.445" clip-rule="evenodd"></path></svg><span class="fck75q3">Lähetä uutiskuva tai -video</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://asiakaspalvelu.yle.fi/" data-testid="header-drawer-links-link" class="_1bvm4mm2 eopu3j0"><svg width="24" height="24" fill="none" viewbox="0 0 24 24" aria-hidden="true" class="_1bvm4mm1"><path fill="currentColor" fill-rule="evenodd" d="M4 3C2.348 3 1 4.348 1 6v12c0 1.652 1.348 3 3 3h16c1.652 0 3-1.348 3-3V6c0-1.652-1.348-3-3-3zm-.893 2.554C3.272 5.227 3.612 5 4 5h16c.388 0 .728.227.893.554L12 11.779zM3 7.92V18c0 .548.452 1 1 1h16c.548 0 1-.452 1-1V7.92l-8.426 5.9a1 1 0 0 1-1.147 0z" clip-rule="evenodd"></path></svg><span class="fck75q3">Asiakaspalvelu</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/aihe/yleisradio/ylen-yhteystiedot" data-testid="header-drawer-links-link" class="_1bvm4mm2 eopu3j0"><svg width="24" height="24" fill="none" viewbox="0 0 24 24" aria-hidden="true" class="_1bvm4mm1"><path fill="currentColor" d="M13.26 8c0-.69-.56-1.25-1.25-1.25H12a1.25 1.25 0 0 0 0 2.5h.01c.69 0 1.25-.56 1.25-1.25M12 11c-.55 0-1 .45-1 1v4c0 .55.45 1 1 1s1-.45 1-1v-4c0-.55-.45-1-1-1M12 1C5.92 1 1 5.92 1 12s4.92 11 11 11 11-4.92 11-11S18.08 1 12 1m0 20a9 9 0 1 1 .001-18.001A9 9 0 0 1 12 21"></path></svg><span class="fck75q3">Ylen yhteystiedot</span></a></li><li><a href="https://web.archive.org/web/20240917160458/https://yle.fi/uutiset/yhteystiedot" data-testid="header-drawer-links-link" class="_1bvm4mm2 eopu3j0"><svg width="24" height="24" fill="none" viewbox="0 0 24 24" aria-hidden="true" class="_1bvm4mm1"><path fill="currentColor" d="M13.26 8c0-.69-.56-1.25-1.25-1.25H12a1.25 1.25 0 0 0 0 2.5h.01c.69 0 1.25-.56 1.25-1.25M12 11c-.55 0-1 .45-1 1v4c0 .55.45 1 1 1s1-.45 1-1v-4c0-.55-.45-1-1-1M12 1C5.92 1 1 5.92 1 12s4.92 11 11 11 11-4.92 11-11S18.08 1 12 1m0 20a9 9 0 1 1 .001-18.001A9 9 0 0 1 12 21"></path></svg><span 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11-2.52 2.34 2.37 2.37 0 012.52-2.34zm-2.22 7.66h4.23v15.78h-4.23zM1127.31 123.68a2.4 2.4 0 11-2.55 2.4 2.38 2.38 0 012.55-2.4z"/></g></g></svg> </a> </div> </div> </div> <nav aria-labelledby="aria-mega-menu" class="js-ydd-mega-menu ydd-mega-menu border-b border-gray-10 overflow-hidden"> <details class="group/details max-w-ram mx-auto"> <summary class="cursor-pointer flex group/summary p-16 pointer-events-none relative select-none summary-reset"> <div class="flex truncate"> <div class="ydd-mega-menu__header-background absolute bg-gray-5"></div> <a href="/web/20240917160458/https://yle.fi/aihe/yleisradio/tietosuoja" class="ydd-mega-menu__pill bg-light border border-gray-10 flex-none focus-bg-fill mr-8 pointer-events-auto rounded-4xl text-turquoise-80" id="aria-mega-menu">Tietosuoja</a> <div class="ydd-mega-menu__pill bg-gray-5 border border-gray-10 flex items-center max-w-cod pointer-events-auto truncate rounded-4xl"> <span class="text-gray-60 truncate">Valikko</span> <span class="group-focus/summary:bg-red-60 group-focus/summary:text-lock-white group-open/details:rotate-180 h-20 ml-8 rounded-full shrink-0 text-gray-60 w-20"> <div class="size-20 [&>svg]:h-full [&>svg]:w-full"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewbox="0 0 24 24" aria-hidden="true"><path fill="currentColor" d="M5.293 9.293a1 1 0 0 1 1.414 0L12 14.586l5.293-5.293a1 1 0 1 1 1.414 1.414l-6 6a1 1 0 0 1-1.414 0l-6-6a1 1 0 0 1 0-1.414"/></svg> </div> </span> </div> </div> </summary> <div class="ydd-mega-menu__content flex flex-wrap"> <details open class="js-ydd-mega-menu-group ydd-mega-menu__group group/item-details"> <summary class="js-ydd-mega-menu-group-summary ydd-mega-menu__group-summary bg-gray-5 border-b border-gray-10 border-t cursor-pointer flex group/item-summary p-16 select-none summary-reset text-md text-turquoise-80"> <div class="flex"> <span class="cod:hidden group-focus/item-summary:bg-red-60 group-focus/item-summary:text-lock-white 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toiminnalliset evästeet </a> </li> <li class="ydd-mega-menu__list-item mb-16 pl-16 relative"> <a class="link" href="/web/20240917160458/https://yle.fi/aihe/s/yleisradio/evastekaytannot#at-cpkp">Kohdentamisen ja suosittelun evästeet</a> </li> <li class="ydd-mega-menu__list-item mb-16 pl-16 relative"> <a class="link" href="/web/20240917160458/https://yle.fi/aihe/s/yleisradio/evastekaytannot#at-w7re">Evästeet, joilla kehitämme palvelujamme</a> </li> <li class="ydd-mega-menu__list-item mb-16 pl-16 relative"> <a class="link" href="/web/20240917160458/https://yle.fi/aihe/s/yleisradio/evastekaytannot#at-e52a">Sosiaalisen median upotusten evästeet</a> </li> </ul> </details> <details open class="js-ydd-mega-menu-group ydd-mega-menu__group group/item-details"> <summary class="js-ydd-mega-menu-group-summary ydd-mega-menu__group-summary bg-gray-5 border-b border-gray-10 border-t cursor-pointer flex group/item-summary p-16 select-none summary-reset text-md text-turquoise-80"> <div class="flex"> 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id="main-content" class="mx-auto max-w-dog"> <div class="layout-content"> <div> <div id="block-yddrasil-content"> <article class="ydd-article"> <div class="max-w-cod mb-24 mt-32 mx-auto px-16"> <h1 class="ydd-article-headline"> <span>Ylen puhelinvaihteen tietosuojaseloste</span> </h1> </div> <div class="max-w-cod mb-32 mt-32 mx-auto pl-16 pr-16"> <div class="ydd-body-content ydd-body-content--article mb-64"> <p><strong>Tämä tietosuojaseloste kuvaa Ylen puhelinvaihdepalvelun yhteydessä tapahtuvaa henkilötietojen käsittelyä koskevat käytännöt.</strong></p><p>Yle on sitoutunut suojaamaan palveluitaan käyttävien henkilöiden yksityisyyttä ja noudattaa toiminnassaan tietosuojalainsäädäntöä ja hyviä tietosuojakäytäntöjä.</p><p><strong>Rekisterinpitäjä</strong><br>Yleisradio Oy<br>Uutiskatu 5, 00024, Yle<br>p. 09 14 801</p><p><strong>Yhteystiedot rekisteriä koskevissa asioissa</strong></p><p>Janne Anttila, kehityspäällikkö, postiosoite: Yleisradio Oy, PL 76, 00024 Yleisradio, puhelin: (09) 14 801, etunimi.sukunimi@yle.fi<br>Kirsi Hietanen, tietosuojavastaava, postiosoite: Yleisradio Oy, PL 76, 00024 Yleisradio, puhelin: (09) 14 801, etunimi.sukunimi@yle.fi</p><p><strong>Henkilötietojen käsittelyn tarkoitus ja peruste</strong><br>Henkilötietojen käsittelyn tarkoitus on Ylen puhelinvaihdepalvelun hoitaminen, puheluiden edelleenvälityksen, palvelun laadun varmistaminen sekä mahdollisten häirintätapauksen selvittämiseksi.</p><p>Asiakkaan ottaessa yhteyttä vaihdepalveluun voidaan vaihteen kanssa käydyt keskustelut nauhoittaa. Nauhoitetta voidaan käyttää asiakaspalvelutapahtumien ja puheluiden sisällön todentamiseen sekä asiakaspalveluhenkilöstön koulutukseen.</p><p>Henkilötietojen laillinen käsittelyperuste on rekisterinpitäjän oikeutettu etu. Rekisterinpitäjän oikeutettu etu perustuu siihen että Ylen varmistettava puhelinpalvelun toimivuus ja laatu sekä selvitettävä mahdolliset häirintätapaukset.</p><p><strong>Rekisterin tietosisältö ja tietojen säilytys</strong><br>Vaihdepalveluhenkilön kanssa käytyjen keskustelujen äänitallenteet ja tiedot soittoajasta, soittajan numerosta sekä puhelun kestosta. Rekisteri sisältää Ylen työntekijöiden perustietoja puheluiden edelleenvälittämisen hoitamiseksi. Tallenteet tuhotaan 21 vuorokauden jälkeen.</p><p><strong>Henkilötietojen vastaanottajat ja käsittelijät</strong></p><p>Henkilötietojen käsittelyyn osallistuvat Ylen puhelinpalvelua hoitavan palvelutoimittajan nimetyt henkilöt.</p><p><strong>Säännönmukaiset tietolähteet</strong><br>Asiakaspuheluiden tallenteet ja Ylen henkilötietojärjestelmä</p><p><strong>Tietojen siirto EU:n tai ETA:n ulkopuolelle</strong><br>Tietoja ei siirretä EU:n tai ETA maiden ulkopuolelle.</p><p><strong>Rekisterin suojauksen periaatteet</strong><br>Yle vastaa rekisterinpitäjänä, että palveluun tallennettua tietoa käsitellään hyvien tietoturvakäytäntöjen ja rekisterinpitäjän antamien ohjeiden mukaisesti. Pääsy henkilötietoihin on rajattu vain niille henkilöille, jotka sitä työssään tarvitsevat. Tietoihin pääsy edellyttää henkilökohtaista käyttäjätunnusta ja salasanaa.</p><p>Rekisteritietoihin pääsevät käsiksi ainoastaan rekisterinpitäjä ja sen valtuuttamat palveluntuottajat ja ylläpitäjät. Järjestelmätoimittajan nimeämät henkilöt käsittelevät tietoja ainoastaan siinä laajuudessa kun se on välttämätöntä palvelun ylläpitämiseksi</p><p><strong>Rekisteröidyn oikeudet</strong><br>Rekisteröidyllä on oikeudet omiin tietoihinsa. Oikeuksien toteuttaminen tapahtuu Ylellä keskitysti <a class="link" href="https://web.archive.org/web/20240917160458/https://yle.fi/tietosuoja">https://yle.fi/tietosuoja</a>-sivuston kautta. Pyynnön lähettämisen yhteydessä pyynnön lähettäjä tunnistetaan vahvasti joko pankkitunnusten tai mobiilivarmenteen avulla.</p><p>Seuraavassa tarkempi selostus rekisteröidyn oikeuksista:</p><ul class="ydd-ul"><li class="ydd-ul__li"><p><strong>Pääsy tietoihin:</strong> Rekisteröidyllä on oikeus saada rekisterinpitäjältä tieto, käsitelläänkö hänen tietojaan. Jos tietoja käsitellään, rekisteröidyllä on oikeus tarkastaa rekisteriin tallennetut tietonsa.</p></li><li class="ydd-ul__li"><p><strong>Oikeus tietojen oikaisemiseen:</strong> Rekisteröidyllä on oikeus vaatia rekisteröityä koskevien virheellisten tai puutteellisten henkilötietojen korjaamista.</p></li><li class="ydd-ul__li"><p><strong>Oikeus tietojen poistamiseen:</strong> Rekisteröidyllä on oikeus vaatia rekisteriin tallennettujen tietojensa poistamista, ellei tietojen säilyttämiselle ole perustetta</p></li><li class="ydd-ul__li"><p><strong>Oikeus rajoittaa käsittelyä:</strong> Rekisteröidyllä on oikeus vaatia, että rekisterinpitäjä rajoittaa rekisteröidyn henkilötietojen käsittelyä, mikäli tähän on perusteet.</p></li><li class="ydd-ul__li"><p><strong>Oikeus vastustaa tietojen käsittelyä: </strong>Rekisteröidyllä on oikeus vastustaa rekisteröityä koskevien henkilötietojen käsittelyä, mikäli tähän on perusteet.</p></li><li class="ydd-ul__li"><p><strong>Oikeus siirtää tiedot:</strong> Rekisteröidyllä on oikeus siirtää henkilötietonsa koneellisesti luettavassa muodossa.</p></li><li class="ydd-ul__li"><p><strong>Oikeus peruuttaa suostumus tietojen käsittelyyn:</strong> Jos henkilötietojen käsittely perustuu suostumukseen, rekisteröidyllä on oikeus milloin tahansa peruuttaa suostumuksensa.</p></li><li class="ydd-ul__li"><p><strong>Oikeus valittaa valvovalle viranomaiselle:</strong> Rekisteröidyllä on oikeus valittaa henkilötietojen käsittelyn epäkohdista rekisterinpitäjälle, henkilötietojen käsittelijälle tai valvovalle viranomaiselle.</p></li></ul><p><strong>Profilointiin ja päätöksentekoon käytetty automatiikka</strong></p><p>Palvelussa ei käytetä automaattista päätöksentekoa.</p> </div> </div> </article> </div> </div> </div> </main> <div class="ap-bec89"> <div class="ydd-ap-footer"> <div class="ydd-ap-footer__content"> <div class="fsl-footer__container"> <div class="fsl-footer__info fsl-footer__info--no-border"> <span class="fsl-footer__language-link">Muilla 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