CINXE.COM
Getting Started - Help Center
<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title> Getting Started - Help Center </title> <meta name="description" content="Getting Started | "> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.1/jquery/jquery-1.7.1.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content="Getting Started | "> <meta property="og:title" content="Help Center | Getting Started"> <meta name="twitter:description" content="Getting Started | "> <meta name="twitter:title" content="Help Center | Getting Started"> <link rel="stylesheet" href="/hs/hsstatic/ContentIcons/static-1.198/fontawesome/5.0.10/css/fontawesome-all.min.css"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <style> @font-face { font-family: "Noto Sans"; font-weight: 400; font-style: normal; font-display: swap; src: url("/_hcms/googlefonts/Noto_Sans/regular.woff2") format("woff2"), url("/_hcms/googlefonts/Noto_Sans/regular.woff") format("woff"); } </style> <!-- Added by GoogleAnalytics integration --> <script> var _hsp = window._hsp = window._hsp || []; _hsp.push(['addPrivacyConsentListener', function(consent) { if (consent.allowed || (consent.categories && consent.categories.analytics)) { (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create','UA-50741004-1','auto'); ga('send','pageview'); }}]); </script> <!-- /Added by GoogleAnalytics integration --> <!-- Added by GoogleTagManager integration --> <script> var _hsp = window._hsp = window._hsp || []; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} var useGoogleConsentModeV2 = true; var waitForUpdateMillis = 1000; var hsLoadGtm = function loadGtm() { if(window._hsGtmLoadOnce) { return; } if (useGoogleConsentModeV2) { gtag('set','developer_id.dZTQ1Zm',true); gtag('consent', 'default', { 'ad_storage': 'denied', 'analytics_storage': 'denied', 'ad_user_data': 'denied', 'ad_personalization': 'denied', 'wait_for_update': waitForUpdateMillis }); _hsp.push(['useGoogleConsentModeV2']) } (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M8ZZ47G'); window._hsGtmLoadOnce = true; }; _hsp.push(['addPrivacyConsentListener', function(consent){ if(consent.allowed || (consent.categories && consent.categories.analytics)){ hsLoadGtm(); } }]); </script> <!-- /Added by GoogleTagManager integration --> <meta http-equiv="content-language" content="en"> <meta property="og:type" content="article"> <link rel="shortcut icon" href="https://support.anydesk.com/hubfs/favicon.ico"> <link href="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054417452/hubspot/themes/knowledge/assets/main.css" rel="stylesheet"> <link href="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054411081/hubspot/themes/knowledge/assets/_support-form.min.css" rel="stylesheet"> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054415430/hubspot/themes/knowledge/assets/kbdom.min.js"></script> <style type="text/css" data-preview-theme="true"> .kb-article, .kb-search__suggestions__article-content, .kb-search-results__description { font-family: 'Noto Sans'; } h1, h2, h3, h3 a, h4, h4 a, h5, h6, .kb__text-link, .kb__text-link-small, .kb-header, .kb-sticky-footer, .kb-search__suggestions__article-title, .kb-search-results__title, #hs_form_target_kb_support_form input.hs-button, #hs_form_target_kb_support_form label, input, select, textarea, #hs_form_target_kb_support_form .hs-field-desc, #hs_form_target_kb_support_form .hs-richtext p { font-family: 'Noto Sans'; } a, .kb-search__suggestions__breadcrumb, .kb-header__nav .kbui-dropdown__link { color: #ef443b; } .kb-header, .kb-header a, .kb-header button.kb-button--link { color: #ef443b; } .kb-header svg * { fill: #ef443b; } .kb-search-section { background-color: #ffffff; } .kb-search-section__title { color: #000000; } .kb-search-section-with-image { background-image: url(https://support.anydesk.com/hubfs/MicrosoftTeams-image-2.png); background-size: cover; color: #ffffff; position: relative; } .kb-search-section-with-gradient { background-color: ; background-image: linear-gradient(180deg, #ffffff 0%, transparent 97%); } .kb-mobile-search-section { background-color: #ffffff; } .kb-search__suggestions a:hover, .kb-search__suggestions a:focus, .kb-category-menu li.active > a, .kb-category-menu li > a:hover { background-color: rgba(239, 68, 59, .1); } .kb-theme--cards .kb-category-menu li.active > a, .kb-theme--cards .kb-category-menu li > a:hover { background-color: transparent; } .kb-breadcrumbs > ol > li > span, .kb-breadcrumbs > ol > li > a > span, .kb-breadcrumbs > .kb-breadcrumbs__mobile-back a { font-family: 'Noto Sans'; } .kb-breadcrumbs__arrow--left * { fill: #ef443b } .kb-sidebar .kb-category-menu a, .kb-mobile-menu .kb-mobile-menu__current-page, .kb-mobile-menu ul > li > a { font-family: 'Noto Sans'; } .kb-header__logo img { max-height: 45px; } .kb-footer__logo img { max-height: 24px; } /* SVG SUPPORT */ .kb-header__logo img[src$=".svg"] { height: 45px; } .kb-footer__logo img[src$=".svg"] { height: 24px; } /* MOBILE STYLES */ .kb-mobile-menu, .kb-mobile-search__bar { background-color: #ffffff; } .kb-mobile-menu a, .kb-mobile-menu__current-page, .kb-mobile-search__input, .kb-search--open .kb-mobile-search__input { color: #111111 } .kb-mobile-search__input::-webkit-input-placeholder { color: #111111 } .kb-mobile-search__input::-moz-placeholder { color: #111111 } .kb-mobile-search__input:-ms-input-placeholder { color: #111111 } .kb-mobile-search__input:-moz-placeholder { color: #111111 } .kb-mobile-search__mag * { fill: #111111 } .kb-mobile-menu__arrow *, .kb-mobile-search__close * { stroke: #111111 } @media (max-width: 767px) { .kb-header__nav { background-color: #ffffff } .kb-header, .kb-header a { color: #111111; } .kb-header svg * { fill: #111111; } .kb-theme--content.kb-page--index .kb-header__nav-toggle svg *, .kb-theme--content.kb-page--index .kb-header__nav-close svg *, .kb-theme--tiles.kb-page--index .kb-header__nav-toggle svg *, .kb-theme--tiles.kb-page--index .kb-header__nav-close svg *, .kb-theme--minimal .kb-header__nav-toggle svg *, .kb-theme--minimal .kb-header__nav-close svg *, .kb-theme--cards .kb-header__nav-toggle svg *, .kb-theme--cards .kb-header__nav-close svg *, .kb-theme--default .kb-header__nav-toggle svg *, .kb-theme--default .kb-header__nav-close svg * { fill: #ef443b; } } </style> <meta name="generator" content="HubSpot"></head> <body class="kb-theme--cards "> <!-- Added by GoogleTagManager integration --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M8ZZ47G" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- /Added by GoogleTagManager integration --> <header> <div class="kb-header" data-preview-id="kb-header"> <div class="kb-header-inner" id="kb-header"> <div class="kb-header__logo"> <a href="//anydesk.com"> <img src="https://7940397.fs1.hubspotusercontent-na1.net/hub/7940397/hubfs/AnyDesk-Logo.wine-4.png?height=120&name=AnyDesk-Logo.wine-4.png" alt="company logo"> </a> </div> <a class="kb-header__title" href="/knowledge"> Help Center </a> <nav id="kb-header__nav" class="kb-header__nav" role="navigation"> <ul> <div class="kb-header__lang-switcher-container"> <button class="kb-header__lang-switcher-toggle kb-button--link" data-kbui-dropdown-contents="lang-switcher"> <div class="kb-header__lang-switcher-inner"> <div class="kb-header__lang-switcher-icon"> <svg width="23" height="23" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <g fill-rule="evenodd"> <path d="M18.6 17.07a3.86 3.86 0 01-.5-2.35c.07-.45.24-.89.28-1.34.04-.46-.08-.97-.46-1.23-.8-.56-2 .43-2.84-.07a1.85 1.85 0 01-.58-.67c-.23-.4-.47-.8-.52-1.25-.05-.45.15-.96.57-1.12.1-.05.22-.07.3-.14.16-.13.14-.38.2-.58.14-.51.76-.69 1.3-.78.5-.08 1-.17 1.5-.11.78.09 1.54.5 2.29.67a9.49 9.49 0 01-1.53 8.97m-5.54-2.26c-.34.46-.82.81-1.14 1.3-.2.3-.34.67-.6.94-.21.22-.5.37-.72.59-.37.37-.5.93-.45 1.46.05.52.25 1.02.45 1.5v.02a9.53 9.53 0 01-1.5-.22c-.28-1.34-.5-2.7-.64-4.07-.03-.27-.06-.55-.18-.8-.42-.75-1.71-.92-1.78-1.78-.03-.36.18-.68.3-1.01.1-.34.07-.8-.26-.93l-.3-.07c-.34-.1-.5-.47-.75-.71-.31-.3-.84-.01-1.2-.24-.36-.23-.49-.65-.84-.87-.36-.23-.67-.74-.37-1.03-.36 0-.7-.13-1-.33A9.4 9.4 0 019.5 1.87c.06.03.1.06.17.08.43.15.9 0 1.35-.08.45-.06 1 0 1.22.4.05.1.08.23.06.34-.08.39-.6.45-.97.6-.33.13-.6.4-.73.74.28.08.57.16.78.36.2.2.31.53.15.77-.16.25-.5.28-.8.33-.88.17-1.72.8-2.59.57-.2-.06-.39-.16-.6-.15-.2 0-.42.2-.36.39.47.23 1.03.71.76 1.17-.16.28-.6.36-.7.67-.1.29.03.75-.27.78-.1 0-.2-.07-.29-.13a1.4 1.4 0 00-1.55-.01c-.1.07-.2.16-.24.28-.1.3.23.59.54.66.31.08.66.06.93.23.4.25.53.86.98.96.26.06.51-.07.76-.13.74-.2 1.51.17 2.13.62.61.45 1.17 1.01 1.87 1.3.4.17.86.26 1.12.6.36.44.19 1.12-.15 1.59m1.91-8.54c.23-.34.93-.4.8-.79-.4-.05-.69-.53-.56-.91a.74.74 0 011-.4c.22.12.35.34.55.5.19.14.5.2.65.01.06-.08.08-.19.1-.3 0-.06.03-.12.04-.19l.33.3a9.5 9.5 0 011.7 2.34c-.4.14-.84.26-1.25.16-.37-.1-.7-.35-1.07-.37-.33-.03-.65.12-.95.25-.3.14-.64.25-.96.16-.32-.1-.56-.49-.38-.76m7.35 3.92l-.07-.54-.06-.4a12 12 0 00-.15-.7l-.04-.17a11.3 11.3 0 00-1.53-3.43l-.07-.1a11.33 11.33 0 00-1.31-1.57A11.11 11.11 0 009.53.14L9.19.2a11.7 11.7 0 00-2.84.91l-.22.1a9.2 9.2 0 00-1.31.8c-.17.1-.33.23-.49.35l-.3.24A10.77 10.77 0 002 4.83l-.1.12c-.39.59-.72 1.21-1 1.86v.02a11.11 11.11 0 008.62 15.4 13.47 13.47 0 001.7.13 11.1 11.1 0 007.89-3.26 11.74 11.74 0 001.11-1.32l.05-.06.5-.74.08-.14.38-.72.1-.22a13.39 13.39 0 00.62-1.63l.11-.44c.05-.19.1-.37.13-.55l.09-.6.05-.43a10.92 10.92 0 000-2.06" id="a" /> </g> </svg> </div> <div class="kb-header__lang-switcher__selected-lang"> English </div> <div class="kb-header__lang-switcher__caret"></div> </div> </button> <div class="kbui-dropdown-contents" data-kbui-dropdown-name="lang-switcher"> <div class="kb-header__langs-dropdown"> <ul> <li> <a href="https://support.anydesk.com/de/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> Deutsch </div> </a> </li> <li> <a href="https://support.anydesk.com/es/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> Español </div> </a> </li> <li> <a href="https://support.anydesk.com/fr/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> Français </div> </a> </li> <li> <a href="https://support.anydesk.com/it/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> Italiano </div> </a> </li> <li> <a href="https://support.anydesk.com/ja/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> 日本語 </div> </a> </li> <li> <a href="https://support.anydesk.com/ko/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> 한국어 </div> </a> </li> <li> <a href="https://support.anydesk.com/pt-br/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> Português - Brasil </div> </a> </li> <li> <a href="https://support.anydesk.com/zh-cn/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> 简体中文 </div> </a> </li> <li> <a href="https://support.anydesk.com/zh-tw/knowledge" class="kbui-dropdown__link"> <div class="kb-header__langs-dropdown__link-content"> 中文 - 繁體 </div> </a> </li> </ul> </div> </div> </div> <li class="kb-header__company-website-link"> <a href="//status.anydesk.com" target="_blank" rel="noopener"> Status <svg width="12" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M8.11 10.223V7.0472l1.308-1.3077v4.4835c0 .9323-.7628 1.6952-1.6953 1.6952H1.6952C.7628 11.9182 0 11.1553 0 10.223V4.1955C0 3.2628.7628 2.5 1.6952 2.5h4.4833L4.8707 3.8082H1.6952c-.2099 0-.3872.1771-.3872.3873v6.0275c0 .2098.1773.387.3872.387h6.0275c.21 0 .3873-.1772.3873-.387zM5.9428.4417L12.0137 0l-.442 6.0708L9.6368 4.136 6.0925 7.68 4.3333 5.9207l3.544-3.5442L5.9428.4417z" fill="#ef443b" /> </svg> </a> </li> </ul> </nav> <nav id="kb-header__langs-nav" class="kb-header__nav kb-header__langs-nav" role="navigation"> <ul> <li> <a href="https://support.anydesk.com/de/knowledge"> Deutsch </a> </li> <li> <a href="https://support.anydesk.com/es/knowledge"> Español </a> </li> <li> <a href="https://support.anydesk.com/fr/knowledge"> Français </a> </li> <li> <a href="https://support.anydesk.com/it/knowledge"> Italiano </a> </li> <li> <a href="https://support.anydesk.com/ja/knowledge"> 日本語 </a> </li> <li> <a href="https://support.anydesk.com/ko/knowledge"> 한국어 </a> </li> <li> <a href="https://support.anydesk.com/pt-br/knowledge"> Português - Brasil </a> </li> <li> <a href="https://support.anydesk.com/zh-cn/knowledge"> 简体中文 </a> </li> <li> <a href="https://support.anydesk.com/zh-tw/knowledge"> 中文 - 繁體 </a> </li> </ul> </nav> <div class="kb-header__nav-controls-container"> <button id="kb-header__close-target" class="kb-header__nav-close" role="button" aria-label="Close main navigation menu" aria-controls="kb-header__nav kb-header__langs-nav"> <span class="kb-icon close" aria-hidden="true"> <svg width="16" height="17" xmlns="http://www.w3.org/2000/svg"> <g fill="#2D3E50" fill-rule="nonzero"> <path d="M15.07107 1.42893c.59587.59588.88893 1.23239.0505 2.07081L2.99975 15.62158c-.83842.83842-1.48089.5394-2.0708-.05051C.33305 14.97519.04 14.33868.87841 13.50026L13.00026 1.37842c.83842-.83842 1.48089-.5394 2.0708.05051z" /> <path d="M15.07107 15.57107c-.59588.59587-1.23239.88893-2.07081.0505L.87842 3.49975C.04 2.66132.33902 2.01885.92893 1.42894 1.52481.83305 2.16132.54 2.99974 1.37841l12.12184 12.12184c.83842.83842.5394 1.48089-.05051 2.0708z" /> </g> </svg> </span> </button> <button id="kb-header__langs-nav-target" class="kb-header__nav-toggle" role="button" aria-controls="kb-header__langs-nav"> <span class="kb-icon langs"> <svg width="23" height="23" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <g fill-rule="evenodd"> <path d="M18.6 17.07a3.86 3.86 0 01-.5-2.35c.07-.45.24-.89.28-1.34.04-.46-.08-.97-.46-1.23-.8-.56-2 .43-2.84-.07a1.85 1.85 0 01-.58-.67c-.23-.4-.47-.8-.52-1.25-.05-.45.15-.96.57-1.12.1-.05.22-.07.3-.14.16-.13.14-.38.2-.58.14-.51.76-.69 1.3-.78.5-.08 1-.17 1.5-.11.78.09 1.54.5 2.29.67a9.49 9.49 0 01-1.53 8.97m-5.54-2.26c-.34.46-.82.81-1.14 1.3-.2.3-.34.67-.6.94-.21.22-.5.37-.72.59-.37.37-.5.93-.45 1.46.05.52.25 1.02.45 1.5v.02a9.53 9.53 0 01-1.5-.22c-.28-1.34-.5-2.7-.64-4.07-.03-.27-.06-.55-.18-.8-.42-.75-1.71-.92-1.78-1.78-.03-.36.18-.68.3-1.01.1-.34.07-.8-.26-.93l-.3-.07c-.34-.1-.5-.47-.75-.71-.31-.3-.84-.01-1.2-.24-.36-.23-.49-.65-.84-.87-.36-.23-.67-.74-.37-1.03-.36 0-.7-.13-1-.33A9.4 9.4 0 019.5 1.87c.06.03.1.06.17.08.43.15.9 0 1.35-.08.45-.06 1 0 1.22.4.05.1.08.23.06.34-.08.39-.6.45-.97.6-.33.13-.6.4-.73.74.28.08.57.16.78.36.2.2.31.53.15.77-.16.25-.5.28-.8.33-.88.17-1.72.8-2.59.57-.2-.06-.39-.16-.6-.15-.2 0-.42.2-.36.39.47.23 1.03.71.76 1.17-.16.28-.6.36-.7.67-.1.29.03.75-.27.78-.1 0-.2-.07-.29-.13a1.4 1.4 0 00-1.55-.01c-.1.07-.2.16-.24.28-.1.3.23.59.54.66.31.08.66.06.93.23.4.25.53.86.98.96.26.06.51-.07.76-.13.74-.2 1.51.17 2.13.62.61.45 1.17 1.01 1.87 1.3.4.17.86.26 1.12.6.36.44.19 1.12-.15 1.59m1.91-8.54c.23-.34.93-.4.8-.79-.4-.05-.69-.53-.56-.91a.74.74 0 011-.4c.22.12.35.34.55.5.19.14.5.2.65.01.06-.08.08-.19.1-.3 0-.06.03-.12.04-.19l.33.3a9.5 9.5 0 011.7 2.34c-.4.14-.84.26-1.25.16-.37-.1-.7-.35-1.07-.37-.33-.03-.65.12-.95.25-.3.14-.64.25-.96.16-.32-.1-.56-.49-.38-.76m7.35 3.92l-.07-.54-.06-.4a12 12 0 00-.15-.7l-.04-.17a11.3 11.3 0 00-1.53-3.43l-.07-.1a11.33 11.33 0 00-1.31-1.57A11.11 11.11 0 009.53.14L9.19.2a11.7 11.7 0 00-2.84.91l-.22.1a9.2 9.2 0 00-1.31.8c-.17.1-.33.23-.49.35l-.3.24A10.77 10.77 0 002 4.83l-.1.12c-.39.59-.72 1.21-1 1.86v.02a11.11 11.11 0 008.62 15.4 13.47 13.47 0 001.7.13 11.1 11.1 0 007.89-3.26 11.74 11.74 0 001.11-1.32l.05-.06.5-.74.08-.14.38-.72.1-.22a13.39 13.39 0 00.62-1.63l.11-.44c.05-.19.1-.37.13-.55l.09-.6.05-.43a10.92 10.92 0 000-2.06" id="a" /> </g> </svg> </span> </button> <button id="kb-header__main-nav-target" class="kb-header__nav-toggle" role="button" aria-label="Open main navigation menu" aria-controls="kb-header__nav"> <span class="kb-icon menu"> <svg width="25" height="17" xmlns="http://www.w3.org/2000/svg"> <g fill="#2D3E50" fill-rule="nonzero"> <path d="M24.56897 2.295c0 .85-.2931 1.513-1.72414 1.513H2.15517C.72414 3.808.43103 3.1365.43103 2.295c0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513zM24.56897 8.8315c0 .85-.2931 1.513-1.72414 1.513H2.15517c-1.43103 0-1.72414-.6715-1.72414-1.513 0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513zM24.56897 15.3595c0 .85-.2931 1.513-1.72414 1.513H2.15517c-1.43103 0-1.72414-.6715-1.72414-1.513 0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513z" /> </g> </svg> </span> </button> </div> </div> </div> <!-- Mobile Menu --> <div class="kb-mobile-search-section"> <div class="kb-mobile-header"> <div class="kb-mobile-menu"> <div class="kb-mobile-menu__current-page"> Getting Started <svg class="kb-mobile-menu__arrow" width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#00A38D" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <ul> <li class="active open"> <a href="/knowledge/getting-started"> Getting Started </a> <ul> <li> <a href="/knowledge/getting-started#quick-start-guide"> Quick Start Guide </a> </li> <li> <a href="/knowledge/getting-started#licensing"> Licensing </a> </li> <li> <a href="/knowledge/getting-started#payment"> Payment </a> </li> <li> <a href="/knowledge/getting-started#account"> Account </a> </li> <li> <a href="/knowledge/getting-started#installation"> Installation </a> </li> <li> <a href="/knowledge/getting-started#connecting-to-a-remote-client"> Connecting to a Remote Client </a> </li> <li> <a href="/knowledge/getting-started#security"> Security </a> </li> <li> <a href="/knowledge/getting-started#glossary"> Glossary </a> </li> <li> <a href="/knowledge/getting-started#contact-support"> Contact Support </a> </li> </ul> </li> <li> <a href="/knowledge/setup"> Setup </a> <ul> <li> <a href="/knowledge/setup#settings"> Settings </a> </li> <li> <a href="/knowledge/setup#myanydesk-customer-portal"> MyAnyDesk Customer Portal </a> </li> <li> <a href="/knowledge/setup#custom-client"> Custom Client </a> </li> <li> <a href="/knowledge/setup#render-performance"> Render Performance </a> </li> <li> <a href="/knowledge/setup#mirror-driver"> Mirror Driver </a> </li> <li> <a href="/knowledge/setup#minimum-requirements"> Minimum Requirements </a> </li> </ul> </li> <li> <a href="/knowledge/features"> Features </a> <ul> <li> <a href="/knowledge/features#unattended-access"> Unattended Access </a> </li> <li> <a href="/knowledge/features#permission-profiles"> Permission Profiles </a> </li> <li> <a href="/knowledge/features#administrator-privileges-and-elevation-uac"> Administrator Privileges and Elevation (UAC) </a> </li> <li> <a href="/knowledge/features#file-manager-and-file-transfer"> File Manager and File Transfer </a> </li> <li> <a href="/knowledge/features#address-book"> Address Book </a> </li> <li> <a href="/knowledge/features#session-invitation"> Session Invitation </a> </li> <li> <a href="/knowledge/features#command-line-interface"> Command-Line Interface </a> </li> <li> <a href="/knowledge/features#remote-restart"> Remote Restart </a> </li> <li> <a href="/knowledge/features#session-recording-1"> Session Recording </a> </li> <li> <a href="/knowledge/features#remote-print"> Remote Print </a> </li> <li> <a href="/knowledge/features#rest-api"> REST-API </a> </li> <li> <a href="/knowledge/features#wake-on-lan"> Wake-On-LAN </a> </li> <li> <a href="/knowledge/features#keyboard-hotkeys"> Keyboard & Hotkeys </a> </li> <li> <a href="/knowledge/features#windows-group-policy"> Windows Group Policy </a> </li> <li> <a href="/knowledge/features#chat"> Chat </a> </li> <li> <a href="/knowledge/features#url-handler"> URL Handler </a> </li> <li> <a href="/knowledge/features#tcp-tunneling"> TCP-Tunneling </a> </li> <li> <a href="/knowledge/features#whiteboard"> Whiteboard </a> </li> <li> <a href="/knowledge/features#vpn"> VPN </a> </li> <li> <a href="/knowledge/features#on-premises"> On-Premises </a> </li> <li> <a href="/knowledge/features#mobile-device-management-mdm"> Mobile Device Management (MDM) </a> </li> </ul> </li> <li> <a href="/knowledge/my-anydesk-ii"> my.anydesk II </a> <ul> <li> <a href="/knowledge/my-anydesk-ii#my-anydesk-ii-overview"> my.anydesk II Overview </a> </li> <li> <a href="/knowledge/my-anydesk-ii#user-management"> User Management </a> </li> <li> <a href="/knowledge/my-anydesk-ii#clients"> Clients </a> </li> <li> <a href="/knowledge/my-anydesk-ii#builds"> Builds </a> </li> <li> <a href="/knowledge/my-anydesk-ii#sessions"> Sessions </a> </li> <li> <a href="/knowledge/my-anydesk-ii#address-book-management"> Address Book Management </a> </li> <li> <a href="/knowledge/my-anydesk-ii#team"> Team </a> </li> <li> <a href="/knowledge/my-anydesk-ii#organization"> Organization </a> </li> <li> <a href="/knowledge/my-anydesk-ii#on-premises"> On-Premises </a> </li> </ul> </li> <li> <a href="/knowledge/other-platforms"> Other Platforms </a> <ul> <li> <a href="/knowledge/other-platforms#anydesk-for-windows-server"> AnyDesk for Windows Server </a> </li> <li> <a href="/knowledge/other-platforms#anydesk-for-macos"> AnyDesk for macOS </a> </li> <li> <a href="/knowledge/other-platforms#anydesk-for-linux-raspberry-pi"> AnyDesk for Linux / Raspberry Pi </a> </li> <li> <a href="/knowledge/other-platforms#anydesk-for-android-chromeos"> AnyDesk for Android/ChromeOS </a> </li> <li> <a href="/knowledge/other-platforms#anydesk-for-ios-ipados-tvos"> AnyDesk for iOS/iPadOS/tvOS </a> </li> </ul> </li> <li> <a href="/knowledge/faq"> FAQ </a> <ul> <li> <a href="/knowledge/faq#general"> General </a> </li> <li> <a href="/knowledge/faq#contract"> Contract </a> </li> <li> <a href="/knowledge/faq#license"> License </a> </li> <li> <a href="/knowledge/faq#features"> Features </a> </li> <li> <a href="/knowledge/faq#advanced"> Advanced </a> </li> <li> <a href="/knowledge/faq#troubleshooting"> Troubleshooting </a> </li> <li> <a href="/knowledge/faq#error-messages"> Error Messages </a> </li> <li> <a href="/knowledge/faq#beta-testing"> Beta testing </a> </li> </ul> </li> </ul> </div> <div class="kb-mobile-search kb-search" kb-language-tag="en" kb-group-id="38159290361"> <div class="kb-mobile-search__placeholder"></div> <div class="kb-mobile-search__box"> <div class="kb-mobile-search__bar"> <svg class="kb-mobile-search__mag" width="15" height="15" xmlns="http://www.w3.org/2000/svg"> <path d="M14.02 12.672l-3.64-3.64a5.687 5.687 0 0 0 1.06-3.312A5.726 5.726 0 0 0 5.72 0 5.726 5.726 0 0 0 0 5.72a5.726 5.726 0 0 0 5.72 5.72 5.687 5.687 0 0 0 3.311-1.06l3.641 3.64a.95.95 0 0 0 1.348 0 .953.953 0 0 0 0-1.348zm-8.3-3.139a3.813 3.813 0 1 1 0-7.626 3.813 3.813 0 0 1 0 7.626z" fill="#4A4A4A" fill-rule="evenodd" /> </svg> <form action="/knowledge/kb-search-results"> <input type="text" class="kb-mobile-search__input kb-search__input" name="term" autocomplete="off" placeholder="Search for answers"> <input type="hidden" name="ref" value=""> </form> <svg class="kb-mobile-search__close" width="14" height="14" xmlns="http://www.w3.org/2000/svg"> <g stroke="#4A4A4A" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M1 12.314L12.314 1M12.314 12.314L1 1" /> </g> </svg> </div> <ul class="kb-search__suggestions" data-lang="Results for """></ul> </div> </div> </div> </div> <script> kbDom.whenReady(function() { // Mobile Nav Menu var mobileToggle = function() { var navMenuOpen = document.getElementById('kb-header__main-nav-target'); var langNavOpen = document.getElementById('kb-header__langs-nav-target'); var navClose = document.getElementById('kb-header__close-target'); navMenuOpen.addEventListener('click',function() { document.body.classList.toggle('kb-header__main-nav-open'); }); if (langNavOpen) { langNavOpen.addEventListener('click',function() { document.body.classList.toggle('kb-header__lang-nav-open'); }); } navClose.addEventListener('click',function() { document.body.classList.remove('kb-header__main-nav-open'); document.body.classList.remove('kb-header__lang-nav-open'); }); }; window.addEventListener('click', mobileToggle); mobileToggle(); kbDom.initDropdown(document.querySelector('[data-kbui-dropdown-contents="lang-switcher"]')) // Mobile Cat Menu document.querySelector('.kb-mobile-menu__current-page').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.toggle('menu-open'); }); document.querySelector('.kb-mobile-search__mag').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.toggle('search-open'); if (document.querySelector('.kb-mobile-header').classList.contains('search-open')) { document.querySelector('.kb-mobile-search__input').focus(); } }); document.querySelector('.kb-mobile-search__close').addEventListener('click',function() { document.querySelector('.kb-mobile-header').classList.remove('search-open'); }); }); </script> <div class="kb-search-section kb-search-section--narrow kb-search-section-with-image "> <div class="kb-search-section__content content-container"> <div class="kb-search" kb-language-tag="en" kb-group-id="38159290361"> <div class="kb-search__placeholder"></div> <div class="kb-search__box"> <div class="kb-search__bar"> <svg class="kb-search__mag" width="15" height="15" xmlns="http://www.w3.org/2000/svg"> <path d="M14.02 12.672l-3.64-3.64a5.687 5.687 0 0 0 1.06-3.312A5.726 5.726 0 0 0 5.72 0 5.726 5.726 0 0 0 0 5.72a5.726 5.726 0 0 0 5.72 5.72 5.687 5.687 0 0 0 3.311-1.06l3.641 3.64a.95.95 0 0 0 1.348 0 .953.953 0 0 0 0-1.348zm-8.3-3.139a3.813 3.813 0 1 1 0-7.626 3.813 3.813 0 0 1 0 7.626z" fill="#4A4A4A" fill-rule="evenodd" /> </svg> <form action="/knowledge/kb-search-results"> <input type="text" class="kb-search__input" name="term" autocomplete="off" placeholder="Search for answers" required> </form> <svg class="kb-search__close" width="14" height="14" xmlns="http://www.w3.org/2000/svg"> <g stroke="#4A4A4A" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M1 12.314L12.314 1M12.314 12.314L1 1" /> </g> </svg> </div> <ul class="kb-search__suggestions" data-lang="Results for """></ul> </div> </div> </div> </div> </header> <main data-preview-id="kb-category-main"> <div class="content-container-outer"> <div class="content-container"> <div class="kb-breadcrumbs"> <div class="kb-breadcrumbs__mobile-back"> <svg class="kb-breadcrumbs__arrow kb-breadcrumbs__arrow--left" width="7" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M.055 5.7194c.018-.045.0518-.0835.0795-.125.0166-.0255.0322-.052.0489-.0775.007-.011.0116-.024.0216-.034L5.2426.2328c.2877-.3.7662-.3115 1.0685-.026a.7468.7468 0 0 1 .0262 1.0605L1.7954 6l4.5419 4.733a.7462.7462 0 0 1-.0262 1.0601.7563.7563 0 0 1-.5214.207.7568.7568 0 0 1-.547-.2325L.205 6.5174c-.01-.0105-.0146-.023-.0216-.0345-.0167-.025-.0323-.0515-.0489-.077-.0277-.0415-.0615-.08-.0796-.125-.0186-.0455-.0222-.0935-.0312-.141C.0147 6.0934 0 6.0474 0 5.9999c0-.047.0146-.093.0237-.1395.009-.0475.0126-.096.0312-.141" fill="#7C98B6" fill-rule="evenodd" /> </svg> <a href="/knowledge">Back to home</a> </div> <ol itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a itemprop="item" href="/knowledge"> <span itemprop="name">Help Center</span> </a> <meta itemprop="position" content="1"> </li> <svg class="kb-breadcrumbs__arrow kb-breadcrumbs__arrow--right" width="7" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M6.4905 5.7194c-.018-.045-.0518-.0835-.0795-.125-.0167-.0255-.0323-.052-.049-.0775-.007-.011-.0115-.024-.0216-.034L1.3028.2328c-.2876-.3-.7662-.3115-1.0684-.026a.7468.7468 0 0 0-.0262 1.0605L4.75 6l-4.542 4.733a.7462.7462 0 0 0 .0263 1.0601.7563.7563 0 0 0 .5213.207.7568.7568 0 0 0 .5471-.2325l5.0376-5.2501c.0101-.0105.0146-.023.0217-.0345.0166-.025.0322-.0515.0489-.077.0277-.0415.0614-.08.0795-.125.0187-.0455.0222-.0935.0313-.141.009-.0465.0237-.0925.0237-.14 0-.047-.0147-.093-.0237-.1395-.009-.0475-.0126-.096-.0313-.141" fill="#7C98B6" fill-rule="evenodd" /> </svg> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">Getting Started</span> <meta itemprop="position" content="2"> </li> </ol> </div> <div class="main-body"> <div class="kb-sidebar"> <div class="kb-category-menu"> <ul> <li class="open"> <a href="/knowledge/getting-started"> <div class="kb-category-menu-option" data-id="53897964040"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Getting Started </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="55401703266"> <a href="/knowledge/getting-started#quick-start-guide"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Quick Start Guide </a> </li> <li data-id="55404993667"> <a href="/knowledge/getting-started#licensing"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Licensing </a> </li> <li data-id="93006146214"> <a href="/knowledge/getting-started#payment"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Payment </a> </li> <li data-id="85813191312"> <a href="/knowledge/getting-started#account"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Account </a> </li> <li data-id="55401015577"> <a href="/knowledge/getting-started#installation"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Installation </a> </li> <li data-id="55324884903"> <a href="/knowledge/getting-started#connecting-to-a-remote-client"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Connecting to a Remote Client </a> </li> <li data-id="86284967257"> <a href="/knowledge/getting-started#security"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Security </a> </li> <li data-id="85813191447"> <a href="/knowledge/getting-started#glossary"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Glossary </a> </li> <li data-id="96691674914"> <a href="/knowledge/getting-started#contact-support"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Contact Support </a> </li> </ul> </li> <li> <a href="/knowledge/setup"> <div class="kb-category-menu-option" data-id="53894299485"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Setup </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="55383908899"> <a href="/knowledge/setup#settings"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Settings </a> </li> <li data-id="59028095844"> <a href="/knowledge/setup#myanydesk-customer-portal"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> MyAnyDesk Customer Portal </a> </li> <li data-id="59767195960"> <a href="/knowledge/setup#custom-client"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Custom Client </a> </li> <li data-id="59029820929"> <a href="/knowledge/setup#render-performance"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Render Performance </a> </li> <li data-id="56138002506"> <a href="/knowledge/setup#mirror-driver"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Mirror Driver </a> </li> <li data-id="59875978525"> <a href="/knowledge/setup#minimum-requirements"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Minimum Requirements </a> </li> </ul> </li> <li> <a href="/knowledge/features"> <div class="kb-category-menu-option" data-id="53897964043"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Features </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="57858099609"> <a href="/knowledge/features#unattended-access"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Unattended Access </a> </li> <li data-id="59760139170"> <a href="/knowledge/features#permission-profiles"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Permission Profiles </a> </li> <li data-id="57228243837"> <a href="/knowledge/features#administrator-privileges-and-elevation-uac"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Administrator Privileges and Elevation (UAC) </a> </li> <li data-id="57329713848"> <a href="/knowledge/features#file-manager-and-file-transfer"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> File Manager and File Transfer </a> </li> <li data-id="58471736397"> <a href="/knowledge/features#address-book"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Address Book </a> </li> <li data-id="59323155979"> <a href="/knowledge/features#session-invitation"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Session Invitation </a> </li> <li data-id="54868568601"> <a href="/knowledge/features#command-line-interface"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Command-Line Interface </a> </li> <li data-id="57227329034"> <a href="/knowledge/features#remote-restart"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Remote Restart </a> </li> <li data-id="58471736156"> <a href="/knowledge/features#session-recording-1"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Session Recording </a> </li> <li data-id="57228245103"> <a href="/knowledge/features#remote-print"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Remote Print </a> </li> <li data-id="57867878451"> <a href="/knowledge/features#rest-api"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> REST-API </a> </li> <li data-id="58471923016"> <a href="/knowledge/features#wake-on-lan"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Wake-On-LAN </a> </li> <li data-id="58473839888"> <a href="/knowledge/features#keyboard-hotkeys"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Keyboard & Hotkeys </a> </li> <li data-id="58471922954"> <a href="/knowledge/features#windows-group-policy"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Windows Group Policy </a> </li> <li data-id="57233279822"> <a href="/knowledge/features#chat"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Chat </a> </li> <li data-id="59030283802"> <a href="/knowledge/features#url-handler"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> URL Handler </a> </li> <li data-id="57864033124"> <a href="/knowledge/features#tcp-tunneling"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> TCP-Tunneling </a> </li> <li data-id="57870531363"> <a href="/knowledge/features#whiteboard"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Whiteboard </a> </li> <li data-id="57425425009"> <a href="/knowledge/features#vpn"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> VPN </a> </li> <li data-id="61295811902"> <a href="/knowledge/features#on-premises"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> On-Premises </a> </li> <li data-id="66390412143"> <a href="/knowledge/features#mobile-device-management-mdm"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Mobile Device Management (MDM) </a> </li> </ul> </li> <li> <a href="/knowledge/my-anydesk-ii"> <div class="kb-category-menu-option" data-id="86284982942"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> my.anydesk II </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="86421859344"> <a href="/knowledge/my-anydesk-ii#my-anydesk-ii-overview"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> my.anydesk II Overview </a> </li> <li data-id="86285248014"> <a href="/knowledge/my-anydesk-ii#user-management"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> User Management </a> </li> <li data-id="86428909115"> <a href="/knowledge/my-anydesk-ii#clients"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Clients </a> </li> <li data-id="86431035979"> <a href="/knowledge/my-anydesk-ii#builds"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Builds </a> </li> <li data-id="86429114888"> <a href="/knowledge/my-anydesk-ii#sessions"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Sessions </a> </li> <li data-id="86429114735"> <a href="/knowledge/my-anydesk-ii#address-book-management"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Address Book Management </a> </li> <li data-id="86421859356"> <a href="/knowledge/my-anydesk-ii#team"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Team </a> </li> <li data-id="86285247850"> <a href="/knowledge/my-anydesk-ii#organization"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Organization </a> </li> <li data-id="170758304869"> <a href="/knowledge/my-anydesk-ii#on-premises"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> On-Premises </a> </li> </ul> </li> <li> <a href="/knowledge/other-platforms"> <div class="kb-category-menu-option" data-id="53897964049"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Other Platforms </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="59033907217"> <a href="/knowledge/other-platforms#anydesk-for-windows-server"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> AnyDesk for Windows Server </a> </li> <li data-id="59036770669"> <a href="/knowledge/other-platforms#anydesk-for-macos"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> AnyDesk for macOS </a> </li> <li data-id="57233529749"> <a href="/knowledge/other-platforms#anydesk-for-linux-raspberry-pi"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> AnyDesk for Linux / Raspberry Pi </a> </li> <li data-id="59007136639"> <a href="/knowledge/other-platforms#anydesk-for-android-chromeos"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> AnyDesk for Android/ChromeOS </a> </li> <li data-id="59013148032"> <a href="/knowledge/other-platforms#anydesk-for-ios-ipados-tvos"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> AnyDesk for iOS/iPadOS/tvOS </a> </li> </ul> </li> <li> <a href="/knowledge/faq"> <div class="kb-category-menu-option" data-id="55470995848"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> FAQ </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#ef443b" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="55470996402"> <a href="/knowledge/faq#general"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> General </a> </li> <li data-id="64158144562"> <a href="/knowledge/faq#contract"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Contract </a> </li> <li data-id="55479417619"> <a href="/knowledge/faq#license"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> License </a> </li> <li data-id="86075276673"> <a href="/knowledge/faq#features"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Features </a> </li> <li data-id="55478697999"> <a href="/knowledge/faq#advanced"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Advanced </a> </li> <li data-id="55963293481"> <a href="/knowledge/faq#troubleshooting"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Troubleshooting </a> </li> <li data-id="57243368800"> <a href="/knowledge/faq#error-messages"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Error Messages </a> </li> <li data-id="85579083173"> <a href="/knowledge/faq#beta-testing"> <span class="kb-category-menu-option__color-bar" style="background-color: #ef443b;"></span> Beta testing </a> </li> </ul> </li> </ul> </div> <script> kbDom.whenReady(function() { document.querySelectorAll('.kb-category-menu svg').forEach(function(el) { el.addEventListener('click', function(e) { e.preventDefault(); var li = kbDom.closest('li', this); if (li) { li.classList.toggle('open'); } }); }) }) </script> </div> <div class="kb-content"> <div class="kb-categories"> <h1 id="getting-started">Getting Started</h1> <h6 class="kb-categories__category-description">This section provides a wide variety of articles to help our users familiarize themselves with some of the basic functions of the AnyDesk client.</h6> <div class="kb-categories__item" id="quick-start-guide"> <h4>Quick Start Guide</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/user-guides">AnyDesk User Guides</a></li> <li><a href="https://support.anydesk.com/knowledge/quick-start-guide">Quick Start Guide</a></li> <li><a href="https://support.anydesk.com/knowledge/user-interface">User Interface</a></li> <li><a href="https://support.anydesk.com/knowledge/anydesk-id-and-alias">AnyDesk ID and Alias</a></li> <li class="expanded-only"><a href="https://support.anydesk.com/knowledge/accept-window">Accept Window</a></li> <li class="expanded-only"><a href="https://support.anydesk.com/knowledge/supported-operating-systems">Supported Operating Systems</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="licensing"> <h4>Licensing</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/licensing">Licenses overview</a></li> <li><a href="https://support.anydesk.com/knowledge/install-a-license-key">Activate your license</a></li> <li><a href="https://support.anydesk.com/knowledge/license-auto-renewal">License subscription</a></li> <li><a href="https://support.anydesk.com/knowledge/deactivate-devices-from-your-license">Remove devices from your license</a></li> <li class="expanded-only"><a href="https://support.anydesk.com/knowledge/reactivate-your-license">Reactivate your license</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="payment"> <h4>Payment</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/payment">Payment methods</a></li> <li><a href="https://support.anydesk.com/knowledge/purchase-a-license">Purchase a license</a></li> </ul> </h6> </div> <div class="kb-categories__item" id="account"> <h4>Account</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/sign-in-to-your-account">Sign in to your AnyDesk account</a></li> <li><a href="https://support.anydesk.com/knowledge/anydesk-account">AnyDesk Account</a></li> <li><a href="https://support.anydesk.com/knowledge/account-migration">Account migration</a></li> <li><a href="https://support.anydesk.com/knowledge/account-creation">Account creation</a></li> <li class="expanded-only"><a href="https://support.anydesk.com/knowledge/account-management">Account management</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="installation"> <h4>Installation</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/installation">Installation</a></li> <li><a href="https://support.anydesk.com/knowledge/portable-vs-installed">Portable vs. Installed</a></li> <li><a href="https://support.anydesk.com/knowledge/firewall">Firewall</a></li> </ul> </h6> </div> <div class="kb-categories__item" id="connecting-to-a-remote-client"> <h4>Connecting to a Remote Client</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/connecting-to-a-remote-client">Connecting to a Remote Client</a></li> <li><a href="https://support.anydesk.com/knowledge/interactive-access">Interactive Access</a></li> </ul> </h6> </div> <div class="kb-categories__item" id="security"> <h4>Security</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/gdpr-compliance">GDPR and AnyDesk</a></li> <li><a href="https://support.anydesk.com/knowledge/abuse-management">Abuse Management</a></li> <li><a href="https://support.anydesk.com/knowledge/security-tips">Security Tips</a></li> <li><a href="https://support.anydesk.com/knowledge/two-factor-authentication">Two-Factor Authentication</a></li> <li class="expanded-only"><a href="https://support.anydesk.com/knowledge/screen-privacy">Screen Privacy</a></li> </ul> <a href="#" role="button" class="kb-subcategory__expand-articles-toggle kb__text-link">See more</a> </h6> </div> <div class="kb-categories__item" id="glossary"> <h4>Glossary</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/glossary">Glossary</a></li> </ul> </h6> </div> <div class="kb-categories__item" id="contact-support"> <h4>Contact Support </h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://support.anydesk.com/knowledge/submit-a-ticket">Submit a Ticket</a></li> <li><a href="https://support.anydesk.com/knowledge/trace-files">Trace Files</a></li> </ul> </h6> </div> </div> <script> kbDom.whenReady(function() { var kbSubcategoryOnExpand = function(articles, toggle) { articles.classList.add('expanded'); toggle.textContent = `See less`; } var kbSubcategoryOnCollapse = function(articles, toggle) { articles.classList.remove('expanded'); toggle.textContent = `See more`; } var kbSubcategorySetupExpand = function(toggle) { toggle.addEventListener('click', function(e) { e.preventDefault(); var allArticles = document.querySelectorAll('.kb-subcategory__articles'); var articles = kbDom.siblings(toggle, '.kb-subcategory__articles')[0]; var isExpanded = articles.classList.contains('expanded'); if (isExpanded) { kbSubcategoryOnCollapse(articles, toggle); } else { allArticles.forEach(function(el) { var curToggle = kbDom.siblings(el, '.kb-subcategory__expand-articles-toggle')[0]; if (curToggle) { kbSubcategoryOnCollapse(el, curToggle); } }) kbSubcategoryOnExpand(articles, toggle); } }) } document.querySelectorAll('.kb-subcategory__expand-articles-toggle').forEach(function(el) { kbSubcategorySetupExpand(el); }); var AFTER_THE_LAST_SLASH_REGEX = /\/([^\/]+)\/?$/; var smoothScroll = new smoothAnchorsScrolling(); var categoriesSmoothScroll = function() { var linksArray = document.querySelectorAll('.open a'); var updateActiveMenuItem = function(selectedItemPath) { linksArray.forEach(function(link) { kbDom.closest('li', link).classList.remove('active'); }) document.querySelectorAll('a[href="' + selectedItemPath + '"]').forEach( function(link) { kbDom.closest('li', link).classList.add('active'); } ); }; linksArray.forEach(function(link) { link.addEventListener('click', function(e) { e.preventDefault(); var node = e.currentTarget; var decodedHash = decodeURI(node.hash); var decodedPathname = decodeURI(node.pathname); var targetPathWithHash = decodedPathname + decodedHash; var clickedState = { path: targetPathWithHash, parentCat: decodedPathname.match(AFTER_THE_LAST_SLASH_REGEX)[1], childCat: decodedHash.replace('#', '') }; document.querySelector('.kb-mobile-header').classList.remove('menu-open'); scrollToCategory(clickedState); history.pushState(clickedState, '', node.href); }); }); var scrollToCategory = function(passedState) { var selectedId = passedState.childCat || passedState.parentCat; updateActiveMenuItem(passedState.path); var target = document.querySelector('[id="' + selectedId + '"]'); smoothScroll.scrollTo(target); }; window.addEventListener('popstate', function(e) { if (!e.state) { history.back(); } else { scrollToCategory(e.state); } }); var init = (function() { var decodedHash = decodeURI(window.location.hash); var decodedPathname = decodeURI(window.location.pathname); var initialState = { path: decodedPathname + decodedHash, parentCat: decodedPathname.match(AFTER_THE_LAST_SLASH_REGEX)[1], childCat: decodedHash.substr(1) }; if (decodedHash) { setTimeout(function() { scrollToCategory(initialState); }, 1); } history.pushState(initialState, null, ''); })(); } window.addEventListener('load', function(e) { categoriesSmoothScroll(); }); }); </script> </div> </div> </div> </div> </main> <footer> <div class="kb-sticky-footer" data-preview-id="kb-footer"> <div class="kb-footer"> <div class="kb-footer__center-aligned-content"> <div class="kb-footer__title">AnyDesk Help Center</div> <div class="kb-footer__social"> <ul> <li><a href="https://www.instagram.com/anydesksoftware/" class="instagram" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/instagram_circle_grey.png" alt="instagram_social_link_icon_alt_text"> </a></li> <li><a href="https://www.facebook.com/AnyDesk/" class="facebook" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/facebook_circle_grey.png" alt="facebook_social_link_icon_alt_text"> </a></li> <li><a href="https://de.linkedin.com/company/anydesk-software-gmbh" class="linkedin" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/linkedin_circle_grey.png" alt="linkedin_social_link_icon_alt_text"> </a></li> <li><a href="https://www.youtube.com/channel/UCFkLwT67lnyruZWVw78-NjA" class="youtube" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/youtube_circle_grey.png" alt="youtube_social_link_icon_alt_text"> </a></li> <li><a href="https://twitter.com/anydesk" class="twitter" target="_blank" rel="noopener"> <img src="https://static.hsstatic.net/TemplateAssets/static-1.329/img/hs_default_template_images/modules/Follow+Me+-+Email/twitter_circle_grey.png" alt="twitter_social_link_icon_alt_text"> </a></li> </ul> </div> </div> <div class="kb-footer__links-container"> <ul class="kb-footer__links columns__four"> <li class="kb-footer__company-website-link"> <a href="//status.anydesk.com" target="_blank" rel="noopener"> Status <svg width="12" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M8.11 10.223V7.0472l1.308-1.3077v4.4835c0 .9323-.7628 1.6952-1.6953 1.6952H1.6952C.7628 11.9182 0 11.1553 0 10.223V4.1955C0 3.2628.7628 2.5 1.6952 2.5h4.4833L4.8707 3.8082H1.6952c-.2099 0-.3872.1771-.3872.3873v6.0275c0 .2098.1773.387.3872.387h6.0275c.21 0 .3873-.1772.3873-.387zM5.9428.4417L12.0137 0l-.442 6.0708L9.6368 4.136 6.0925 7.68 4.3333 5.9207l3.544-3.5442L5.9428.4417z" fill="#ef443b" /> </svg> </a> </li> <li class="kb-footer__custom-link"><a href="https://anydesk.com/en/imprint">Legal Notice</a></li> <li class="kb-footer__custom-link"><a href="https://anydesk.com/en/privacy">Privacy Policy</a></li> <li class="kb-footer__custom-link"><a href="https://my.anydesk.com/v2/help/client">Contact Technical Support</a></li> </ul> </div> </div> </div> </footer> <!-- Start of HubSpot Analytics Code --> <script type="text/javascript"> var _hsq = _hsq || []; _hsq.push(["setContentType", "listing-page"]); _hsq.push(["setCanonicalUrl", "https:\/\/support.anydesk.com\/knowledge\/getting-started"]); _hsq.push(["setPageId", "38159290361"]); _hsq.push(["setContentMetadata", { "contentPageId": null, "legacyPageId": null, "contentFolderId": null, "contentGroupId": 38159290361, "abTestId": null, "languageVariantId": null, "languageCode": null, }]); </script> <script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/7940397.js"></script> <!-- End of HubSpot Analytics Code --> <script type="text/javascript"> var hsVars = { render_id: "9834c367-bccd-4cdb-a616-8948b85e09c7", ticks: 1732269567019, page_id: 0, content_group_id: 38159290361, portal_id: 7940397, app_hs_base_url: "https://app.hubspot.com", cp_hs_base_url: "https://cp.hubspot.com", language: "en", analytics_page_type: "", scp_content_type: "", analytics_page_id: "38159290361", category_id: 6, folder_id: 0, is_hubspot_user: false } </script> <script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.354/js/index.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054416933/hubspot/themes/knowledge/assets/lib/dompurify/purify.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054413615/hubspot/themes/knowledge/assets/kb-search.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054421575/hubspot/themes/knowledge/assets/sticky-header.min.js"></script> <script type="text/javascript" src="//7052064.fs1.hubspotusercontent-na1.net/hub/7052064/hub_generated/template_assets/1732054420016/hubspot/themes/knowledge/assets/smooth-anchors-scrolling.min.js"></script> </body></html>