MSP Reserve | MSP Airport

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class="main-menu__menu-item"> <a href="/directions/pick-drop" title="Pick Up and Drop Off" data-drupal-link-system-path="node/1116">Pick Up & Drop Off</a> </li> </ul> </li> <li class="main-menu__menu-item"> <a href="/parking" title="Parking" data-drupal-link-system-path="node/1386">Parking</a> <ul class="main-menu main-menu--secondary"> <li class="main-menu__menu-item"> <a href="https://onlineparking.mspairport.com/" title="Pre-book Your Parking Online">Pre-Booked Parking</a> </li> <li class="main-menu__menu-item"> <a href="/parking/services-security" title="Services & Security" data-drupal-link-system-path="node/1171">Services & Security</a> </li> </ul> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-mspinformation-menu" id="block-mspinformation" class="menublock menublock--footer"> <h2 class="visually-hidden" id="block-mspinformation-menu">MSP Information</h2> <ul class="menu"> <li class="menu-item"> <a href="https://www.mspairport.com/TravelConfidently">Travel Confidently</a> </li> <li class="menu-item"> <a href="/about-msp" title="About MSP" data-drupal-link-system-path="node/841">About MSP</a> </li> <li class="menu-item"> <a href="/business-at-msp" title="Business@MSP" data-drupal-link-system-path="node/846">Business at MSP</a> </li> <li class="menu-item"> <a href="/conference-center" title="Conference Center" data-drupal-link-system-path="node/851">Conference Center</a> </li> <li class="menu-item"> <a href="/contact-us" data-drupal-link-system-path="node/1381">Contact Us</a> </li> <li class="menu-item"> <a href="/public-safety" title="Public Safety" data-drupal-link-system-path="node/861">Public Safety</a> </li> <li class="menu-item"> <a href="/employment" title="Employment" data-drupal-link-system-path="node/856">Employment & Volunteering</a> </li> <li class="menu-item"> <a href="/news-and-media" title="News & Media" data-drupal-link-system-path="node/866">News & Media</a> </li> </ul> </nav> </div> </div> <div class="search-panel js-search" role="search" aria-hidden="true" aria-labelledby="search"> <div class="container"> <div class="search-panel__form-wrapper"> <form action="/search" method="get" accept-charset="UTF-8" class="form form--single-item form--transparent search-panel__form" id="site-search-panel"> <div class="form-wrapper"> <div class="form-item form-item--textfield form-item--keywords"> <label for="edit-search-panel-keywords" class="sr-only form-item__label">Keywords</label> <input type="text" id="edit-search-panel-keywords" name="keywords" placeholder="Type and hit enter" value="" size="30" maxlength="128" class="form-text form-item__control"> </div> <button type="submit" id="edit-submit-search-panel" class="button js-form-submit form-submit button--primary form-item__submit"> <span class="button__wrapper"> <span class="sr-only">Search</span> <span class="button__icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="1351 23 24 24" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink"> <g fill="none" fill-rule="evenodd" stroke-width="3" transform="translate(1353 25)"> <circle cx="8" cy="8" r="8"/> <path d="M13.964 13.964l5.06 5.06" stroke-linecap="square"/> </g> </svg> </span> </span> </button> </div> </form> </div> </div> </div> <section role="region" aria-label="Alerts" class="alerts"> <div data-drupal-messages-fallback class="hidden"></div> </section> <section role="region" aria-label="Page Header" class="page-header"> <div id="block-msp-airport-breadcrumbs" class="block block-breadcrumbs"> <nav class="breadcrumb" role="navigation" aria-label="Breadcrumb"> <ol class="breadcrumb__container"> <li class="breadcrumb__item"> <a href="/" title="Home" class="breadcrumb__link">Home</a> </li> <li class="breadcrumb__item"> <a href="/airport" title="At the Airport" class="breadcrumb__link">At the Airport</a> </li> </ol> </nav> </div> <div id="block-msp-airport-page-title" class="block block-page-title"> <div class="container"> <h1 class="page-header__title" aria-labelledby="<span>MSP Reserve</span> "><span>MSP Reserve</span> </h1> </div> </div> <div id="block-contentfield" class="block block-content-field"> <div class="container"> <div class="field field--name-field-header field--type-entity-reference-revisions field--label-hidden field-header"> <div class="paragraph paragraph--type--header header"> <div class="page-header__copy"><p>Reserve a time in the security line—for free! </p> <p>Participation in the MSP RESERVE program is optional and free for passengers. The service puts travelers in control of their airport journey while providing the same high standard of security as all TSA lanes.</p></div> <div class="field field--name-field-header-image-new field--type-entity-reference field--label-hidden field-header-image-new"> <img loading="lazy" src="/sites/default/files/phone-logo-page-graphic_reserve.png" width="580" height="300" typeof="foaf:Image" /> </div> </div> </div> </div> </div> <nav aria-label="In this section" id="block-contextualnavigation" class="menublock menublock--contextual-navigation page-header__navigation"> <a href="#" class="contextual-nav-trigger js-contextual-nav-trigger" aria-hidden="true"> In this section </a> <ul class="menu js-contextual-nav clearfix"> <li class="menu-item"> <a href="/airport/accessibility" title="Accessibility" data-drupal-link-system-path="node/3866">Accessibility</a> </li> <li class="menu-item"> <a href="/airport/terminal-information" title="Terminal Information" data-drupal-link-system-path="node/1251">Terminal Information</a> </li> <li class="menu-item"> <a href="/airport/check-bag-check" title="Check In & Bag Check" data-drupal-link-system-path="node/1256">Check In & Bag Check</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/airport/security-screening" title="Security Screening" data-drupal-link-system-path="node/1261">Security Screening</a> </li> <li class="menu-item menu-item--active-trail"> <a href="/airport/msp-reserve" data-drupal-link-system-path="node/3849" class="is-active" aria-current="page">MSP RESERVE</a> </li> <li class="menu-item"> <a href="/airport/eat-shop-relax" title="Eat, Shop, Relax" data-drupal-link-system-path="node/786">Eat, Shop, Relax</a> </li> <li class="menu-item"> <a href="/airport/offers-events" title="Offers & Events" data-drupal-link-system-path="node/4221">Offers & Events</a> </li> <li class="menu-item"> <a href="/airport/site-hotel" data-drupal-link-system-path="node/1726">On-site Hotel</a> </li> <li class="menu-item"> <a href="/about-msp/msp-arts-and-culture-program" title="MSP Arts & Culture" data-drupal-link-system-path="node/991">MSP Arts & Culture</a> </li> <li class="menu-item menu-item--collapsed"> <a href="/airport/service-amenities" title="Service Amenities" data-drupal-link-system-path="node/1276">Service Amenities</a> </li> <li class="menu-item"> <a href="/lostandfound" title="Lost & Found" data-drupal-link-system-path="node/2041">Lost & Found</a> </li> </ul> </nav> </section> <main class="main" role="main"> <div id="block-msp-airport-content" class="block block-main-page-content"> <div class="container"> <article about="/airport/msp-reserve" class="entity--type-node node node--type-page node--view-mode-full"> <div class="content"> <div class="page-content"> <div class="paragraph paragraph--type--freeform-content freeform-content"> <div class="field field--name-field-freeform-content field--type-text-long field--label-hidden field-freeform-content"><div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="7cedad23-5e2d-4e12-b92f-5c63e99a3a94" data-langcode="en" class="align-center embedded-entity"><article> <div class="field field--name-image field--type-image field--label-hidden image"> <img loading="lazy" src="/sites/default/files/styles/full_width_image_1120px_/public/VQ%20Header%20%281%29.jpg?itok=Dj3AoaB5" width="1120" height="146" alt="MSP Reserve header" typeof="foaf:Image"> </div> </article> </div> </div> </div> <div class="page-content__content-grid"> <div class="page-content-grid"> <div class="page-content-grid__item page-content-grid__item--four"> <div class="field field--name-field-content-grid-content field--type-entity-reference-revisions field--label-hidden field-content-grid-content"> <div class="paragraph paragraph--type--freeform-content freeform-content"> <div class="field field--name-field-freeform-content field--type-text-long field--label-hidden field-freeform-content"><a data-entity-substitution data-entity-type data-entity-uuid href="https://msp.whyline.com/" target="_blank" title="MSP Reserve"> <div data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="9482d098-a0fd-443c-b017-9cad01ba2dbd" data-langcode="en" class="embedded-entity"><article> <div class="field field--name-image field--type-image field--label-hidden image"> <img loading="lazy" src="/sites/default/files/styles/full_width_image_1120px_/public/button-01.png?itok=9esCEZuv" width="1120" height="1120" alt="Schedule an Appointment Button" typeof="foaf:Image"> </div> </article> </div> </a> <p> </p> <h4> </h4></div> </div> </div> </div> <div class="page-content-grid__item page-content-grid__item--eight"> <div class="field field--name-field-content-grid-content field--type-entity-reference-revisions field--label-hidden field-content-grid-content"> <div class="paragraph paragraph--type--freeform-content freeform-content"> <div class="field field--name-field-freeform-content field--type-text-long field--label-hidden field-freeform-content"><h2>How it works</h2> <ol start="1"> <li> <p><a href="https://msp.whyline.com/" target="_blank">Sign up in advance</a>  up to seven days before your flight or when you arrive at the airport. </p> </li> <li> <p>When making an appointment, enter your trip details (airline, destination, and flight number) along with your name, contact information, and party size. </p> </li> <li> <p>When it is time for your appointment, go to the Security Checkpoint and follow the signs for MSP RESERVE. You can plan your route with <a href="https://maps.mspairport.com/?s=eyJtYXBSZW5kZXJlciI6eyJ2cCI6eyJsYXQiOjQ0Ljg3NDE1MSwibG5nIjotOTMuMjI2OTUzLCJ6b29tIjoxNi42NjkwNTYsImJlYXJpbmciOjAsInBpdGNoIjowfSwib3JkIjoyfX0%3D" target="_blank">our interactive map</a>. </p> </li> <li> <p>Show airport staff your appointment confirmation and enter the screening queue. </p> </li> <li> <p><a href="https://www.mspairport.com/airport/eat-shop-relax" target="_blank">Eat, shop, or relax</a> before your flight! Consider <a href="https://www.mspairport.com/terminal-2-food-offerings" target="_blank">ordering food and coffee online</a> to bypass the lines.</p> </li> </ol> <h2>Appointment availability</h2> <p><strong>Terminal 1: </strong>3:45 a.m. - 7:45 p.m. at the North Security Checkpoint</p> <p><strong>Terminal 2: </strong>3:45 - 8:00 a.m. and 12:00 - 4:00 p.m. at Checkpoint 1</p> <p><strong>Availability is limited, so please reserve your spot early to get a preferred appointment time.</strong></p></div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--freeform-content freeform-content"> <div class="field field--name-field-freeform-content field--type-text-long field--label-hidden field-freeform-content"><div alt="MSP Reserve airport sign" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-entity-type="media" data-entity-uuid="0970d92f-fcf4-4328-95e1-e5d0f2910e79" data-langcode="en" class="align-center embedded-entity"><article> <div class="field field--name-image field--type-image field--label-hidden image"> <img loading="lazy" src="/sites/default/files/styles/full_width_image_1120px_/public/06-07-23_T2_MSP%20Reserve%20Virtual%20Queueing_websize-3528.jpg?itok=vhcWThsQ" width="1120" height="271" alt="MSP Reserve airport sign" typeof="foaf:Image"> </div> </article> </div> </div> </div> <div class="page-content__content-grid"> <div class="page-content-grid"> <div class="page-content-grid__item page-content-grid__item--nine"> <div class="field field--name-field-content-grid-content field--type-entity-reference-revisions field--label-hidden field-content-grid-content"> <div class="page-content__question-answer-list"> <div class="faq"> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">What is MSP RESERVE and how does it work?</div> <div class="faq__answer js-collapse-target"><p>The MSP RESERVE program has its own dedicated lane at the TSA Checkpoints, reducing the wait time for those who participate. The MSP RESERVE program allows guests to schedule a specific time for their TSA security screening. All you need to do is reserve your time and show up at your assigned checkpoint at your appointment time. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Does this mean I get to go to the front of the line? </div> <div class="faq__answer js-collapse-target"><p>While you will save time by using the lane assigned to MSP RESERVE customers, there will still be a security queue for this screening lane.</p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">How do I use MSP RESERVE?</div> <div class="faq__answer js-collapse-target"><ul> <li> <p>Either schedule an appointment ahead of time or scan the QR code on MSP RESERVE signs as you arrive at MSP. </p> </li> <li> <p>After you enter your details, a QR code will be sent to your email inbox. </p> </li> <li> <p>When it is time for your appointment, head to the Security Checkpoint and share the QR code to enter the MSP RESERVE line </p> </li> </ul></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Where can I find the MSP RESERVE program? When is it operating? </div> <div class="faq__answer js-collapse-target"><p>The program is currently available:<strong> </strong></p> <p><strong>Terminal 1: </strong>3:45 a.m. - 7:45 p.m. at the North Security Checkpoint </p> <p><strong>Terminal 2: </strong>3:45 - 8:00 a.m. and 12:00 - 4:00 p.m. at Checkpoint 1</p> <p><strong>Appointments are limited, so please reserve your spot early to get your preferred time slot. </strong></p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">I am connecting at MSP. Do I need to use MSP RESERVE?</div> <div class="faq__answer js-collapse-target"><ul> <li> <p>The MSP RESERVE program is optional for departing passengers. Connecting passengers do not have to use it if they are remaining inside Terminal.</p> </li> <li> <p>Passengers who are connecting to a flight at a different terminal are encouraged to use MSP RESERVE to make their connection as smooth as possible. </p> </li> </ul></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Can I use MSP RESERVE if I have TSA PreCheck or CLEAR? </div> <div class="faq__answer js-collapse-target"><ul> <li> <p>No, MSP RESERVE is only available to general passengers to help provide a better screening experience for those without a trusted traveler program and create efficiency where we have the highest demand. </p> </li> <li> <p>All TSA PreCheck passengers should be screened at their designated checkpoint in order to use their PreCheck benefits, such as not having to remove shoes and electronics. All CLEAR customers can go to their dedicated lane at each security checkpoint as well to enjoy their expedited experience.</p> </li> <li> <p>Members of expedited programs can still use MSP RESERVE if they want to, but they will need to follow general screening practices. When TSA deploys its explosive detection canines, all passengers are required to merge for canine screening.</p> </li> </ul></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Is MSP RESERVE free? </div> <div class="faq__answer js-collapse-target"><p>Yes, it is completely free for all passengers! There is no account or membership required to use MSP RESERVE. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">I want to sign up for MSP RESERVE, but the appointment times are unavailable. What do I do? </div> <div class="faq__answer js-collapse-target"><p>The MSP RESERVE program has limited appointments available during select hours to ensure an expedited process for those who participate. We recommend trying to reserve your time as early as possible. Reservations can be made up to seven days before your flight. Reservations are available 240 to 60 minutes before the scheduled flight time. If your desired appointment is unavailable, check again as we are constantly working to expand capacity for MSP RESERVE. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">I did not make an appointment in advance. Can I still use MSP RESERVE? </div> <div class="faq__answer js-collapse-target"><p>Yes. MSP RESERVE signs can be found at key locations in the airport if you forget to book ahead. Scan the QR code with your smartphone to set up an appointment or book on the <a href="https://msp.whyline.com/" target="_blank">MSP RESERVE page</a> to find the next available appointment slot. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">I am traveling as part of a group. Can we book an appointment together? </div> <div class="faq__answer js-collapse-target"><p>Yes. Passengers traveling with a group may book on behalf of the other passengers in their traveling party by specifying the total party size in the booking process. The maximum group size eligible to enter the MSP RESERVE under one appointment is 10 passengers. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">What information is required to book an MSP RESERVE appointment? </div> <div class="faq__answer js-collapse-target"><p>There is no account registration or login required. Passengers utilizing the service will be asked to select the date of departure, destination airport, airline, flight number, and party size. Lastly, they will be asked to provide an email to receive the appointment confirmation with the QR code as an attachment. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Can I cancel or change my MSP RESERVE appointment? </div> <div class="faq__answer js-collapse-target"><p>Yes. After you have made your initial appointment, you will be able to access the confirmation email which contains a button to cancel or reschedule your appointment. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">What if I arrive to the airport earlier or later than anticipated?</div> <div class="faq__answer js-collapse-target">A brief grace period is provided before and after your scheduled reservation time. If your schedule changes considerably, you can try to reschedule your appointment by accessing your booking in the confirmation email.</div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">I did not get a confirmation email for my MSP RESERVE appointment. What should I do? </div> <div class="faq__answer js-collapse-target"><p>When signing up, please make sure that your email is typed correctly. Check the junk or spam folders in your inbox. If you are still unable to find your appointment information after registering, you can sign up for another appointment. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">Help! I am not seeing my flight as an option on MSP RESERVE. </div> <div class="faq__answer js-collapse-target"><p>Make sure to check that the time, date, airline, and flight number are all correct when signing up for your appointment. </p> <p>At Terminal 1, MSP RESERVE is available daily from 3:45 a.m. – 7:45 p.m.</p> <p>At Terminal 2, MSP RESERVE is available daily from 3:45 – 8 a.m. and 12 – 4 p.m.</p> <p>Currently, flights outside of these hours are unavailable for booking. Appointments are available from 240 to 60 minutes before departure. Slots are limited and may book up fast, so we recommend booking up to seven days before your flight. </p></div> </div> <div class="faq__item js-collapse"> <div class="faq__question js-collapse-trigger">How can I provide feedback on the MSP RESERVE program? </div> <div class="faq__answer js-collapse-target"><p>In addition to the post-trip survey that is sent to all MSP RESERVE customers, we encourage you to share feedback directly through our Customer Communications Office (612-726-5555) or social media. </p></div> </div> </div> </div> </div> </div> <div class="page-content-grid__item page-content-grid__item--three"> <div class="field field--name-field-content-grid-content field--type-entity-reference-revisions field--label-hidden field-content-grid-content"> <div class="paragraph paragraph--type--freeform-content freeform-content"> <div class="field field--name-field-freeform-content field--type-text-long field--label-hidden field-freeform-content"><a data-entity-substitution 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