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justify-content: space-evenly; } .MuiGrid-spacing-xs-0 { width: calc(100% + 0rem); margin: -0rem; } .MuiGrid-spacing-xs-0 > .MuiGrid-item { padding: 0rem; } .MuiGrid-spacing-xs-1 { width: calc(100% + 0.5rem); margin: -0.25rem; } .MuiGrid-spacing-xs-1 > .MuiGrid-item { padding: 0.25rem; } .MuiGrid-spacing-xs-2 { width: calc(100% + 1rem); margin: -0.5rem; } .MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss33 > * { box-sizing: border-box; font-family: Roboto; } .jss34 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss35 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { color: #fff; } .jss38 { background-color: #4c4c4c; } .jss39 { background-color: #404040; } .jss40 { background-color: #333; } .jss41 { display: inline; } .jss42:link { color: #fff; text-decoration: none; } .jss42:visited { color: #fff; } .jss42:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss42:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:active { color: #fff; } .jss42:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss43 { margin: 0; display: inline; padding: 0; list-style: none; } .jss44 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss44 b { font-weight: bolder; } .jss44 strong { font-weight: bolder; } .jss44:not(:last-child) { margin-right: 1rem; } .jss45::before { content: ">"; margin-right: 1rem; } .jss46 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss46 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss46 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss46 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss47 { padding-top: 0; padding-bottom: 0; } .jss48 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss48 b { font-weight: bolder; } .jss48 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss48 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss49 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss50 { margin-top: 3rem; } } .jss51 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss51 { font-size: 1.25rem; line-height: 2rem; } } .jss51 b { font-weight: bolder; } .jss51 strong { font-weight: bolder; } .jss52 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss52 b { font-weight: bolder; } .jss52 strong { font-weight: bolder; } .jss52:not(:first-child) { margin-top: 1rem; } .jss53 { margin-right: 0.5rem; } .jss54 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss55 { margin-bottom: 0; } @media (max-width:599.95px) { .jss55 { margin-bottom: 1.5rem; } } .jss56 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss56 b { font-weight: bolder; } .jss56 strong { font-weight: bolder; } .jss56:not(:last-child) { margin-right: 1.5rem; } .jss57 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss57 b { font-weight: bolder; } .jss57 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss57 { border-top: .0625rem solid #707070; } } .jss58:link { color: #fff; text-decoration: underline; } .jss58:visited { color: #d9d9d9; } .jss58:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss58:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:active { color: #fff; } .jss58:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; position: relative; background-color: #fff; } .jss11 { display: flex; } .jss12 { overflow: hidden; margin-left: -.25rem; padding-top: 0.5rem; white-space: nowrap; margin-right: -.25rem; padding-left: .25rem; padding-right: .25rem; text-overflow: ellipsis; padding-bottom: 0.5rem; } .jss13 { display: flex; list-style: none; margin-top: unset; align-items: center; padding-left: unset; margin-bottom: unset; } .jss14 { line-height: 0; } .jss15 { overflow: hidden; margin-left: 1rem; white-space: nowrap; text-overflow: ellipsis; } @media (max-width:599.95px) { .jss15 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } @media (min-width:600px) { .jss15 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } .jss16 { margin-right: 0.5rem; } @media (max-width:599.95px) { .jss17 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss17 { overflow: hidden; font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 0.5rem; white-space: nowrap; text-overflow: ellipsis; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss17 b { font-weight: bolder; } .jss17 strong { font-weight: bolder; } } .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss19:link { color: #666; text-decoration: unset; } .jss19:visited { color: #666; } .jss19:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss19:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss19:hover { color: #004777; text-decoration: underline; } .jss19:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss19:hover { color: #666; } } @media (min-width:0px) { .jss20 { width: 3.25rem; height: 3.25rem; } } @media (max-width:599.95px) { .jss20 { width: 2.5rem; height: 2.5rem; } } .jss21 { display: block; } .jss21:focus { outline: .25rem solid #fd6; } .jss21:focus:not(:focus-visible) { outline: none; } .jss21:hover { opacity: 0.7; } .jss21:active { opacity: 1; } @media (hover: none) { .jss21:hover { opacity: 1; } } .jss24 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss24 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss24 { left: 0; } } @media (max-width: 757px) { .jss24.visible { display: block; } } .jss25 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss25:hover { color: #004777; text-decoration: underline; } .jss25:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss26 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss26 { display: none; } } .jss27 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss27 { right: 10px; } } .jss27:hover { opacity: 0.5; } .jss27:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss28 { width: 100%; } } @media (min-width: 757px) { .jss28:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss29 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss29.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to 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focus:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] hover:text-jiscAlto active:text-jiscWhite focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none focus:active:underline focus:active:bg-transparent focus:active:shadow-none" href="http://web.archive.org/web/20230606092220/tel:0300 300 2212"><span class="shrink-0 min-w-[2rem] mr-4 text-[1.25rem] text-center"><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="phone" class="svg-inline--fa fa-phone " role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M164.9 24.6c-7.7-18.6-28-28.5-47.4-23.2l-88 24C12.1 30.2 0 46 0 64C0 311.4 200.6 512 448 512c18 0 33.8-12.1 38.6-29.5l24-88c5.3-19.4-4.6-39.7-23.2-47.4l-96-40c-16.3-6.8-35.2-2.1-46.3 11.6L304.7 368C234.3 334.7 177.3 277.7 144 207.3L193.3 167c13.7-11.2 18.4-30 11.6-46.3l-40-96z"></path></svg></span><span>0300 300 2212</span></a></li></ul></div></div></div></div></header><div class=" clearfix pt-10 pb-10 bg-jiscWhite " data-testid="content-area"><div class="box-border max-w-screen-md px-4 mx-auto md:px-6"><div class="box-border flex w-[calc(100%+1rem)] -mx-2"><div class="box-border hidden px-2 sm:block sm:w-1/12" data-testid="replace-material-ui-hidden--1/12@sm"></div><div class="box-border px-2 sm:w-10/12"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><p data-block-key="eunhv">Do you want to make the most of Microsoft Teams and expand your infrastructure for the best possible telephony experience?</p><p data-block-key="6kb4s">Integrating our cloud-based session border controller with the Teams for Telephony service offers an easy route towards transforming your campus’ telephony prior to the switch-off of analogue lines in 2025. This no-fuss solution doesn’t require you to purchase any hardware or separate services.</p><h2 id="how-does-it-work?-7vru2" data-block-key="7vru2">How does it work?</h2><p data-block-key="iebn">Session border controller allows Microsoft Teams to extend voice over internet protocol (VoIP) to break out across the public switched telephone network (PSTN), turning the app into a softphone client and replacing traditional office phones. The service also supports integration with existing private branch exchanges (PBXs).</p><p data-block-key="cju0n">By combining the power of the Janet Network, with our market leading operating partners <a href="http://web.archive.org/web/20230606092220/https://www.oracle.com/index.html">Oracle</a> and <a href="http://web.archive.org/web/20230606092220/https://www.gammacommunicationsplc.com/">Gamma</a>, this solution provides high call quality and high reliability for users and offers the ability to scale and flex as your organisation requires.</p><p data-block-key="5nki0">Together, these services unify your communications channels under one roof. Shifting to cloud telephony and a UC (unified communications) platform boosts collaboration, reduces costs and makes maintenance easier for IT teams.</p><p data-block-key="ef6bl">Teams phone system provides features such as:</p><ul><li data-block-key="7gt53">Make and answer calls</li><li data-block-key="a82qg">Merge calls</li><li data-block-key="8nt6c">Transfer and ring back</li><li data-block-key="8vaeb">Transfer calls between devices</li><li data-block-key="9lual">Voicemail</li><li data-block-key="10poi">Call transcribing</li><li data-block-key="1fp9">Auto attendance</li></ul><p data-block-key="b6td7">Our M365 team can help you integrate your operational and teaching staff by configuring Teams to provide a unified communications ecosystem.</p><p data-block-key="f33bq">They will work with you to determine which Teams configuration is suitable for your needs and to raise your Microsoft Teams skills and capabilities, so that you are confident in making further configuration changes in the future.</p></div><section class="mt-10 mb-10 text-jiscMineShaft" data-testid="call-to-action"><h2 class=" mt-[unset] mb-6 font-sans text-[1.5rem] antialiased font-medium leading-[2rem] sm:text-[1.75rem] sm:leading-[2.5rem] md:text-[2rem] md:leading-[3rem] " data-testid="call-to-action-heading">Find out more</h2><p class=" my-6 mb-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem] " data-testid="call-to-action-summary">Explore the benefits of session border controller.</p><p class="mt-6 mb-[unset]"><a class="inline-block p-3 font-sans text-[1.25rem] antialiased font-normal leading-[2rem] text-center no-underline text-jiscWhite bg-jiscBrandGrape-main visited:bg-jiscBrandGrape-pale focus:text-jiscWhite focus:bg-jiscBrandGrape-dark visited:text-jiscBrandGrape-main focus:outline focus:outline-jiscDandelion focus:outline-4 hover:text-jiscWhite hover:bg-jiscBrandGrape-dark active:text-jiscWhite active:bg-jiscMineShaft" data-testid="call-to-action-call-to-action" href="http://web.archive.org/web/20230606092220/https://www.jisc.ac.uk/contact/your-account-manager">Contact your relationship manager</a></p></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><h2 id="benefits-eunhv" data-block-key="eunhv">Benefits</h2><p data-block-key="5u8o9">There's no need to purchase hardware or separate services - get this cost-effective solution through your trusted partner.</p><ul><li data-block-key="2o73l">Reduce your operational risks and costs by removing the need for on premises infrastructure</li><li data-block-key="36r3g">Organisations will be able to scale up or down call sessions to meet changes in demand</li><li data-block-key="d1bk3">Current technology such as public switched telephone network is to be switched off, so get ahead of upcoming changes and move to digital services now</li><li data-block-key="d1mss">Investment in Oracle ‘carrier grade’ technology, hosted on the Janet Network, ensures optimised call traffic and call quality</li><li data-block-key="5b9q3">Flexible pricing models are available to make clearing and periods of increased activity more manageable</li></ul></div><div class="pt-10 px-8 pb-10 mt-10 mb-10 text-jiscMineShaft " data-testid="boxed-content" style="background-color:#EEE5EE"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h3 data-block-key="98cp6">Case study: Transforming telephony at NCG</h3><p data-block-key="85iic">NCG has seven colleges across England, which had four legacy phone systems costing hundreds of thousands each year in line rental, call and maintenance charges. They were one of the first to try our session border controller service to transform their telephony.</p><blockquote data-block-key="6a5kv"><p>"Staff are very positive about the change because now everyone has their own work phone number. There’s no phone-sharing so no one waits for a line. It just makes it easier for people to do their job."<br/><strong>Tom Earl, IT contract, budgets and procurement manager at NCG</strong></p></blockquote><p data-block-key="7iekp"><a href="http://web.archive.org/web/20230606092220/https://repository.jisc.ac.uk/8944/1/ncg-case-study-session-border-controller.pdf">Read the full case study (pdf)</a>.</p></div></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><h2 id="need-help-managing-payments-for-our-services?-l88m0" data-block-key="l88m0">Need help managing payments for our services?</h2><p data-block-key="d84d7">Did you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.</p></div><section class="mt-10 mb-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-5-expandable-1"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-5-expandable-1-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-5-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-5-expandable-1-heading-content">Service level agreement</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-5-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-5-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><h4 data-block-key="15x5n">Service description</h4><p data-block-key="eee5n">The service provides a gateway between private networks and enabling VoIP telephony of Unified Communications solutions such as through Microsoft Teams, to break out into the PSTN. It also supports integration with some legacy PBX solutions. </p><p data-block-key="a0can">The service comprises SBC session licences, SIP trunk integration and SIP channels, and advice on its configuration for Microsoft Teams. As part of the service customers can purchase additional DDI numbers or choose to port existing numbers from their current SIP service provider. </p><h5 data-block-key="519s8">Service billing portal</h5><p data-block-key="48er">The <a href="http://web.archive.org/web/20230606092220/https://ji.sc/sbc-billing">service billing portal</a> is only for use by customers who buy SIP channels from Jisc and enables customers to view their calling history and monthly bills.</p><h5 data-block-key="c9amh">Fraud management and nuisance calls</h5><p data-block-key="2t35b">Organisations must ensure they understand and adhere to the <a href="http://web.archive.org/web/20230606092220/https://community.jisc.ac.uk/library/janet-policies">Janet security policy and the acceptable use policy</a>.</p><p data-block-key="e2eea">The service has the provision to place a financial cap on any fraudulent calling activity and also has the option to bar calls outside of the call-minutes bundle; such as premium rate and international calls. Typically, this is done during service onboarding but can be activated or adjusted after service commencement via a request into the Jisc service desk.</p><h5 data-block-key="6nedh">Charges</h5><p data-block-key="4j3vr">Customers taking both SBC sessions and SIP channels will be billed monthly by email. The bill will include both fixed service charges and monthly call charges, in arrears. Bills require payment through a direct debit facility, to be setup between the customer and our operating partner Gamma Business Communications Limited. We will help you setup this direct debit mandate as part of the onboarding process. </p><p data-block-key="efun7">Customers taking SBC session licences only will be invoiced annually in advance for the service through Jisc’s own invoicing team, typically at the start of the academic year. </p><h5 data-block-key="6q5rd">Call minute bundles</h5><p data-block-key="9usf0">Our three-year and one-year contracts, that include SIP trunks and channels, also come with a call minute bundle: </p><ul><li data-block-key="6dkff">Three-year contract – 5,000 geographical (GEO) minutes and 2000 mobile minutes per SIP channel, per month </li><li data-block-key="fgn08">One-year contract – 5,000 geographical (GEO) minutes per SIP channel, per month</li></ul><h5 data-block-key="52bgt">Calls included and excluded from the call minute bundle</h5><p data-block-key="d0p60">The monthly geographical (GEO) minutes apply to calls to UK geographic numbers only. </p><p data-block-key="f1due">The monthly mobile minutes apply to calls to mobile numbers on the main UK mobile networks only. Mobile minutes are only offered on our three-year SIP contract. </p><p data-block-key="opv4">The monthly GEO minutes and monthly mobile minutes are structured to avoid per-minute billing and so the total number of calls per channel shall not exceed the limits for the monthly GEO minutes and monthly mobile minutes stated above, which are the fair usage limits. If the fair usage limits are exceeded in any month, the customer will be notified and given an opportunity to increase the number of channels to incorporate the additional minutes. If this opportunity is not taken, JSL reserves the right to charge a per minute price for the additional minutes used. </p><p data-block-key="69opl">The monthly GEO minutes and monthly mobile minutes reset each calendar month so any used minutes will not roll-over to the following month. </p><p data-block-key="18o8k">Calls to 01, 02 or 03 numbers are considered UK geographic numbers for the purposed of the monthly GEO minutes but calls to 03 numbers must not exceed 15% of the total number of calls made from the endpoint. Calls to any other numbers including, by way of example only, 08, 09, 118, international or premium rate numbers are not considered UK geographic numbers and calls to these numbers are therefore not included in the monthly GEO minutes. </p><p data-block-key="5nki8">Calls to mobile numbers not on the main UK mobile networks and calls to international mobiles are not included in the monthly mobile minutes. </p><p data-block-key="7djua">All calls for minutes not falling with the monthly GEO minutes or monthly mobile minutes will be charged according to the rates set out in the current call charges tariff, which is available on written request from your JSL service manager by contacting them at <a href="http://web.archive.org/web/20230606092220/mailto:sbcoperations@jisc.ac.uk">sbcoperations@jisc.ac.uk</a>.</p><h5 data-block-key="52jh0">End user’s location recording</h5><p data-block-key="ffu5f">999 is the national emergency response service in the UK. 112 is the pan-European equivalent to 999 and can be used in the UK. </p><p data-block-key="c79r4">Jisc’s SBC service supports 999/112 public emergency call services and such calls will be routed to the national emergency call handling agents. However, these services do not operate in the same way as PSTN fixed line 999/112 public emergency call services; connection to such services may not be possible in the event of a service outage caused by loss of end user connectivity to the internet for whatever reason. </p><p data-block-key="7qs6e">In such circumstances the end users should use their PSTN line, or mobile phone, to make the emergency call.</p><p data-block-key="d6lk0">Furthermore, it may on occasions not be possible for emergency services personnel to identify the end user’s location and telephone number so this information should be stated promptly and clearly by the end user when making such a call. </p><h5 data-block-key="cohro">Support for call centres</h5><p data-block-key="elgr5">The functionality needed to run a call centre are outside of the current service offering.</p><h4 data-block-key="5mc64">Service levels</h4><h5 data-block-key="8vbu6">Administration of the service</h5><p data-block-key="2186v">The Jisc service onboarding group administer quotes and handle provisioning, contract administration and upgrades for this service. The service onboarding group are available during the business hours 09:00-17:00 Monday to Friday on 01235 822308 or by emailing <a href="http://web.archive.org/web/20230606092220/mailto:connect@ja.net">connect@ja.net</a>.</p><h5 data-block-key="7asqr">Eligibility</h5><p data-block-key="eq8gd">Organisations wishing to use the SBC service, will need a Janet IP connection. Eligibility for a Janet IP connection is detailed in the <a href="http://web.archive.org/web/20230606092220/https://community.jisc.ac.uk/library/janet-policies">Janet Network connection policy</a>.</p><p data-block-key="c9noo">Furthermore, organisations will need to accept the service configuration parameters which are shared as part of the customer requirements gathered at the start of the onboarding process. The service configuration parameters are available from your relationship manager. </p><h5 data-block-key="17nk2">Quoting</h5><p data-block-key="f02di">Your relationship manager can request a quote for the service. We will issue quotes within five working days of the request. Quotes are valid for 30 days.</p><h5 data-block-key="baiic">Onboarding</h5><p data-block-key="6imc0">Customers will be onboarded within 45 business days of receipt of all service onboarding forms by the service onboarding group. This includes the return of the signed service agreement and the completed direct debit mandate. If you have asked us to port your (transfer) existing numbers into the Jisc SIP service this can add an additional 14 days to the onboarding SLA. </p><p data-block-key="c0l7q">Upgrades of existing service will also be actioned within 45 business days. As a new service this is likely to change in the first six months following the launch of the service.</p><p data-block-key="d4g40">Cancellation of services require 30 days written notice and will be implemented within 20 business days of our confirming your request, unless the cancellation is prevented by reasons beyond our control. </p><h5 data-block-key="8rtr9">Target availability</h5><p data-block-key="9mcsj">The service is offered for 24 hours every day of the year. It relies on a number of components:</p><ul><li data-block-key="27ofg">Janet IP connectivity - your access to the SBC platform is dependent on the availability of your Janet IP Connection and is detailed in the <a href="http://web.archive.org/web/20230606092220/https://repository.jisc.ac.uk/7326/1/janet-backbone-and-janet-ip-connections-availability-and-service-level-commitments.pdf">Janet backbone and Janet IP connections - availability and service level commitments document (pdf)</a>.</li><li data-block-key="3nurl">Jisc’s SBC platform - the platform uses a ‘carrier grade’ Oracle SBC in a high availability pair. The availability of the hardware is 99.999%.</li><li data-block-key="8b4nn">Resilient SIP trunk endpoints - our SIP trunk endpoints are configured as standard, with a resilient SBC, for automatic failover and failback. </li></ul><h5 data-block-key="2h5ht">Fault management and escalation</h5><p data-block-key="delnu">Service faults should be reported to the Jisc service desk by calling 0300 300 2212 or emailing <a href="http://web.archive.org/web/20230606092220/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a>. </p><h5 data-block-key="bfsi1">Service maintenance</h5><p data-block-key="77co0">Scheduled maintenance work is normally timed to take place in the period between 07:00 and 09:00 on Tuesdays. All such work is advertised via the trouble ticket system. The Jisc service desk will give prior warning to organisations directly affected by scheduled maintenance work.</p><h4 data-block-key="81qhi">Billing enquiries</h4><p data-block-key="5vf6r">Billing enquiries should be made to <a href="http://web.archive.org/web/20230606092220/mailto:sbcoperations@jisc.ac.uk">sbcoperations@jisc.ac.uk</a>. Typically billing errors will be corrected through an adjustment in the next monthly bill.</p><h5 data-block-key="2vha7">Price changes</h5><p data-block-key="4npru">We have a standardised timeline for the rollout of pricing changes on our services. To our best endeavours, we will issue price change notifications in the January and apply the price changes in August the same year. We understand that this better aligns with HE and FE budget setting cycles and gives a notification period which is more helpful to members. This will also exceed the three months’ notice stipulated in our terms. </p><p data-block-key="4v56q">For calls outside of the call minutes bundle these are subject to change at 30 days notice. Typically, Jisc will reflect changes to our supplier costs which are based on the Telco wholesale line rental market.</p></div></div></details></section><div class="pt-10 px-8 pb-10 mt-10 mb-10 text-jiscMineShaft bg-jiscConcrete " data-testid="boxed-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="98cp6"></p><img alt="Crown Commercial Service Supplier logo" class="richtext-image left" height="150" src="http://web.archive.org/web/20230606092220im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/crown-commercial-service-logo-150-colour.width-500.png" width="203"/><p data-block-key="3m6th">Jisc is a supplier on Crown Commercial Service’s G-Cloud framework. <a href="http://web.archive.org/web/20230606092220/https://www.crowncommercial.gov.uk/agreements/RM1557.13">Purchasing services through the framework</a> can offer significant savings.</p></div></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 |"><h2 id="further-information-zypjp" data-block-key="zypjp">Further information</h2><ul><li data-block-key="b8o8q"><a href="http://web.archive.org/web/20230606092220/https://www.jisc.ac.uk/blog/is-uk-education-ready-for-the-big-analogue-phone-switch-off-03-oct-2022">Read a blog about how to future-proof your telephony system</a>.</li><li data-block-key="umui">Watch the <a href="http://web.archive.org/web/20230606092220/https://www.youtube.com/watch?v=nM_ysOVhZuU">Tech 2 Tech session border controller webinar on YouTube</a> to find out more about how these services work together.</li></ul></div></div></div></div></div></article></main><footer aria-labelledby="site-footer" class="jss33"><div class="jss37 jss34 jss38"><div class="MuiContainer-root MuiContainer-maxWidthMd"><div class="MuiGrid-root jss46 MuiGrid-container"><div class="MuiGrid-root jss47 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-9"><h2 class="MuiTypography-root MuiTypography-srOnly" id="site-footer">Site footer</h2><div class=""><nav aria-label="Site footer breadcrumb" class="jss41"><ul class="jss43"><li class="jss44"><a 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controller","search_description":"Drive digital transformation faster and further through Microsoft Teams Telephony.","first_published_at":"2023-02-13T11:12:37.803225Z","alias_of":null,"parent":{"id":584,"meta":{"type":"base.ProductFamilyPage","detail_url":"http://web.archive.org/web/20230606092220/http://backend:8000/api/v2/pages/584/","html_url":"http://web.archive.org/web/20230606092220/https://beta.jisc.ac.uk/cloud/"},"title":"Cloud"}},"title":"Session border controller","categories":[{"id":2,"name":"Cloud"}],"breadcrumbs":[{"id":1,"name":"Root","url":null},{"id":3,"name":"Home","url":"/"},{"id":584,"name":"Cloud","url":"/cloud/"},{"id":332,"name":"Session border 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This no-fuss solution doesn’t require you to purchase any hardware or separate services.\u003c/p\u003e\u003ch2 id=\"how-does-it-work?-7vru2\" data-block-key=\"7vru2\"\u003eHow does it work?\u003c/h2\u003e\u003cp data-block-key=\"iebn\"\u003eSession border controller allows Microsoft Teams to extend voice over internet protocol (VoIP) to break out across the public switched telephone network (PSTN), turning the app into a softphone client and replacing traditional office phones. The service also supports integration with existing private branch exchanges (PBXs).\u003c/p\u003e\u003cp data-block-key=\"cju0n\"\u003eBy combining the power of the Janet Network, with our market leading operating partners \u003ca href=\"https://www.oracle.com/index.html\"\u003eOracle\u003c/a\u003e and \u003ca href=\"https://www.gammacommunicationsplc.com/\"\u003eGamma\u003c/a\u003e, this solution provides high call quality and high reliability for users and offers the ability to scale and flex as your organisation requires.\u003c/p\u003e\u003cp data-block-key=\"5nki0\"\u003eTogether, these services unify your communications channels under one roof. Shifting to cloud telephony and a UC (unified communications) platform boosts collaboration, reduces costs and makes maintenance easier for IT teams.\u003c/p\u003e\u003cp data-block-key=\"ef6bl\"\u003eTeams phone system provides features such as:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"7gt53\"\u003eMake and answer calls\u003c/li\u003e\u003cli data-block-key=\"a82qg\"\u003eMerge calls\u003c/li\u003e\u003cli data-block-key=\"8nt6c\"\u003eTransfer and ring back\u003c/li\u003e\u003cli data-block-key=\"8vaeb\"\u003eTransfer calls between devices\u003c/li\u003e\u003cli data-block-key=\"9lual\"\u003eVoicemail\u003c/li\u003e\u003cli data-block-key=\"10poi\"\u003eCall transcribing\u003c/li\u003e\u003cli data-block-key=\"1fp9\"\u003eAuto attendance\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"b6td7\"\u003eOur M365 team can help you integrate your operational and teaching staff by configuring Teams to provide a unified communications ecosystem.\u003c/p\u003e\u003cp data-block-key=\"f33bq\"\u003eThey will work with you to determine which Teams configuration is suitable for your needs and to raise your Microsoft Teams skills and capabilities, so that you are confident in making further configuration changes in the future.\u003c/p\u003e","id":"86619feb-152c-4e4f-baae-8296aefde213"},{"type":"call_to_action","value":{"headingElement":"h2","heading":"Find out more","summary":"Explore the benefits of session border controller.","call_to_action_text":"Contact your relationship manager","call_to_action_url":"http://web.archive.org/web/20230606092220/https://www.jisc.ac.uk/contact/your-account-manager"},"id":"62fc3cc0-30c6-4a61-9602-50b53052e66f"},{"type":"content_block","value":"\u003ch2 id=\"benefits-eunhv\" data-block-key=\"eunhv\"\u003eBenefits\u003c/h2\u003e\u003cp data-block-key=\"5u8o9\"\u003eThere\u0026#x27;s no need to purchase hardware or separate services - get this cost-effective solution through your trusted partner.\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"2o73l\"\u003eReduce your operational risks and costs by removing the need for on premises infrastructure\u003c/li\u003e\u003cli data-block-key=\"36r3g\"\u003eOrganisations will be able to scale up or down call sessions to meet changes in demand\u003c/li\u003e\u003cli data-block-key=\"d1bk3\"\u003eCurrent technology such as public switched telephone network is to be switched off, so get ahead of upcoming changes and move to digital services now\u003c/li\u003e\u003cli data-block-key=\"d1mss\"\u003eInvestment in Oracle ‘carrier grade’ technology, hosted on the Janet Network, ensures optimised call traffic and call quality\u003c/li\u003e\u003cli data-block-key=\"5b9q3\"\u003eFlexible pricing models are available to make clearing and periods of increased activity more manageable\u003c/li\u003e\u003c/ul\u003e","id":"7f7318f1-f424-4292-9543-71ab299ac93c"},{"type":"boxed_content","value":{"background_option":"light","custom_background_colour":"#EEE5EE","content":"\u003ch3 data-block-key=\"98cp6\"\u003eCase study: Transforming telephony at NCG\u003c/h3\u003e\u003cp data-block-key=\"85iic\"\u003eNCG has seven colleges across England, which had four legacy phone systems costing hundreds of thousands each year in line rental, call and maintenance charges. They were one of the first to try our session border controller service to transform their telephony.\u003c/p\u003e\u003cblockquote data-block-key=\"6a5kv\"\u003e\u003cp\u003e\u0026quot;Staff are very positive about the change because now everyone has their own work phone number. There’s no phone-sharing so no one waits for a line. It just makes it easier for people to do their job.\u0026quot;\u003cbr/\u003e\u003cstrong\u003eTom Earl, IT contract, budgets and procurement manager at NCG\u003c/strong\u003e\u003c/p\u003e\u003c/blockquote\u003e\u003cp data-block-key=\"7iekp\"\u003e\u003ca href=\"https://repository.jisc.ac.uk/8944/1/ncg-case-study-session-border-controller.pdf\"\u003eRead the full case study (pdf)\u003c/a\u003e.\u003c/p\u003e"},"id":"8a889d17-e056-48c9-a49e-42beca44f5ef"},{"type":"content_block","value":"\u003ch2 id=\"need-help-managing-payments-for-our-services?-l88m0\" data-block-key=\"l88m0\"\u003eNeed help managing payments for our services?\u003c/h2\u003e\u003cp data-block-key=\"d84d7\"\u003eDid you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.\u003c/p\u003e","id":"2d33ebdb-274a-4019-b57b-6316fe1c40c5"},{"type":"expandable_content","value":{"expandable_heading_element":"h3","expandables":[{"heading":"Service level agreement","content":"\u003ch4 data-block-key=\"15x5n\"\u003eService description\u003c/h4\u003e\u003cp data-block-key=\"eee5n\"\u003eThe service provides a gateway between private networks and enabling VoIP telephony of Unified Communications solutions such as through Microsoft Teams, to break out into the PSTN. It also supports integration with some legacy PBX solutions. \u003c/p\u003e\u003cp data-block-key=\"a0can\"\u003eThe service comprises SBC session licences, SIP trunk integration and SIP channels, and advice on its configuration for Microsoft Teams. As part of the service customers can purchase additional DDI numbers or choose to port existing numbers from their current SIP service provider. \u003c/p\u003e\u003ch5 data-block-key=\"519s8\"\u003eService billing portal\u003c/h5\u003e\u003cp data-block-key=\"48er\"\u003eThe \u003ca href=\"https://ji.sc/sbc-billing\"\u003eservice billing portal\u003c/a\u003e is only for use by customers who buy SIP channels from Jisc and enables customers to view their calling history and monthly bills.\u003c/p\u003e\u003ch5 data-block-key=\"c9amh\"\u003eFraud management and nuisance calls\u003c/h5\u003e\u003cp data-block-key=\"2t35b\"\u003eOrganisations must ensure they understand and adhere to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eJanet security policy and the acceptable use policy\u003c/a\u003e.\u003c/p\u003e\u003cp data-block-key=\"e2eea\"\u003eThe service has the provision to place a financial cap on any fraudulent calling activity and also has the option to bar calls outside of the call-minutes bundle; such as premium rate and international calls. Typically, this is done during service onboarding but can be activated or adjusted after service commencement via a request into the Jisc service desk.\u003c/p\u003e\u003ch5 data-block-key=\"6nedh\"\u003eCharges\u003c/h5\u003e\u003cp data-block-key=\"4j3vr\"\u003eCustomers taking both SBC sessions and SIP channels will be billed monthly by email. The bill will include both fixed service charges and monthly call charges, in arrears. Bills require payment through a direct debit facility, to be setup between the customer and our operating partner Gamma Business Communications Limited. We will help you setup this direct debit mandate as part of the onboarding process. \u003c/p\u003e\u003cp data-block-key=\"efun7\"\u003eCustomers taking SBC session licences only will be invoiced annually in advance for the service through Jisc’s own invoicing team, typically at the start of the academic year. \u003c/p\u003e\u003ch5 data-block-key=\"6q5rd\"\u003eCall minute bundles\u003c/h5\u003e\u003cp data-block-key=\"9usf0\"\u003eOur three-year and one-year contracts, that include SIP trunks and channels, also come with a call minute bundle: \u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"6dkff\"\u003eThree-year contract – 5,000 geographical (GEO) minutes and 2000 mobile minutes per SIP channel, per month \u003c/li\u003e\u003cli data-block-key=\"fgn08\"\u003eOne-year contract – 5,000 geographical (GEO) minutes per SIP channel, per month\u003c/li\u003e\u003c/ul\u003e\u003ch5 data-block-key=\"52bgt\"\u003eCalls included and excluded from the call minute bundle\u003c/h5\u003e\u003cp data-block-key=\"d0p60\"\u003eThe monthly geographical (GEO) minutes apply to calls to UK geographic numbers only. \u003c/p\u003e\u003cp data-block-key=\"f1due\"\u003eThe monthly mobile minutes apply to calls to mobile numbers on the main UK mobile networks only. Mobile minutes are only offered on our three-year SIP contract. \u003c/p\u003e\u003cp data-block-key=\"opv4\"\u003eThe monthly GEO minutes and monthly mobile minutes are structured to avoid per-minute billing and so the total number of calls per channel shall not exceed the limits for the monthly GEO minutes and monthly mobile minutes stated above, which are the fair usage limits. If the fair usage limits are exceeded in any month, the customer will be notified and given an opportunity to increase the number of channels to incorporate the additional minutes. If this opportunity is not taken, JSL reserves the right to charge a per minute price for the additional minutes used. \u003c/p\u003e\u003cp data-block-key=\"69opl\"\u003eThe monthly GEO minutes and monthly mobile minutes reset each calendar month so any used minutes will not roll-over to the following month. \u003c/p\u003e\u003cp data-block-key=\"18o8k\"\u003eCalls to 01, 02 or 03 numbers are considered UK geographic numbers for the purposed of the monthly GEO minutes but calls to 03 numbers must not exceed 15% of the total number of calls made from the endpoint. Calls to any other numbers including, by way of example only, 08, 09, 118, international or premium rate numbers are not considered UK geographic numbers and calls to these numbers are therefore not included in the monthly GEO minutes. \u003c/p\u003e\u003cp data-block-key=\"5nki8\"\u003eCalls to mobile numbers not on the main UK mobile networks and calls to international mobiles are not included in the monthly mobile minutes. \u003c/p\u003e\u003cp data-block-key=\"7djua\"\u003eAll calls for minutes not falling with the monthly GEO minutes or monthly mobile minutes will be charged according to the rates set out in the current call charges tariff, which is available on written request from your JSL service manager by contacting them at \u003ca href=\"mailto:sbcoperations@jisc.ac.uk\"\u003esbcoperations@jisc.ac.uk\u003c/a\u003e.\u003c/p\u003e\u003ch5 data-block-key=\"52jh0\"\u003eEnd user’s location recording\u003c/h5\u003e\u003cp data-block-key=\"ffu5f\"\u003e999 is the national emergency response service in the UK. 112 is the pan-European equivalent to 999 and can be used in the UK. \u003c/p\u003e\u003cp data-block-key=\"c79r4\"\u003eJisc’s SBC service supports 999/112 public emergency call services and such calls will be routed to the national emergency call handling agents. However, these services do not operate in the same way as PSTN fixed line 999/112 public emergency call services; connection to such services may not be possible in the event of a service outage caused by loss of end user connectivity to the internet for whatever reason. \u003c/p\u003e\u003cp data-block-key=\"7qs6e\"\u003eIn such circumstances the end users should use their PSTN line, or mobile phone, to make the emergency call.\u003c/p\u003e\u003cp data-block-key=\"d6lk0\"\u003eFurthermore, it may on occasions not be possible for emergency services personnel to identify the end user’s location and telephone number so this information should be stated promptly and clearly by the end user when making such a call. \u003c/p\u003e\u003ch5 data-block-key=\"cohro\"\u003eSupport for call centres\u003c/h5\u003e\u003cp data-block-key=\"elgr5\"\u003eThe functionality needed to run a call centre are outside of the current service offering.\u003c/p\u003e\u003ch4 data-block-key=\"5mc64\"\u003eService levels\u003c/h4\u003e\u003ch5 data-block-key=\"8vbu6\"\u003eAdministration of the service\u003c/h5\u003e\u003cp data-block-key=\"2186v\"\u003eThe Jisc service onboarding group administer quotes and handle provisioning, contract administration and upgrades for this service. The service onboarding group are available during the business hours 09:00-17:00 Monday to Friday on 01235 822308 or by emailing \u003ca href=\"mailto:connect@ja.net\"\u003econnect@ja.net\u003c/a\u003e.\u003c/p\u003e\u003ch5 data-block-key=\"7asqr\"\u003eEligibility\u003c/h5\u003e\u003cp data-block-key=\"eq8gd\"\u003eOrganisations wishing to use the SBC service, will need a Janet IP connection. Eligibility for a Janet IP connection is detailed in the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eJanet Network connection policy\u003c/a\u003e.\u003c/p\u003e\u003cp data-block-key=\"c9noo\"\u003eFurthermore, organisations will need to accept the service configuration parameters which are shared as part of the customer requirements gathered at the start of the onboarding process. The service configuration parameters are available from your relationship manager. \u003c/p\u003e\u003ch5 data-block-key=\"17nk2\"\u003eQuoting\u003c/h5\u003e\u003cp data-block-key=\"f02di\"\u003eYour relationship manager can request a quote for the service. We will issue quotes within five working days of the request. Quotes are valid for 30 days.\u003c/p\u003e\u003ch5 data-block-key=\"baiic\"\u003eOnboarding\u003c/h5\u003e\u003cp data-block-key=\"6imc0\"\u003eCustomers will be onboarded within 45 business days of receipt of all service onboarding forms by the service onboarding group. This includes the return of the signed service agreement and the completed direct debit mandate. If you have asked us to port your (transfer) existing numbers into the Jisc SIP service this can add an additional 14 days to the onboarding SLA. \u003c/p\u003e\u003cp data-block-key=\"c0l7q\"\u003eUpgrades of existing service will also be actioned within 45 business days. As a new service this is likely to change in the first six months following the launch of the service.\u003c/p\u003e\u003cp data-block-key=\"d4g40\"\u003eCancellation of services require 30 days written notice and will be implemented within 20 business days of our confirming your request, unless the cancellation is prevented by reasons beyond our control. \u003c/p\u003e\u003ch5 data-block-key=\"8rtr9\"\u003eTarget availability\u003c/h5\u003e\u003cp data-block-key=\"9mcsj\"\u003eThe service is offered for 24 hours every day of the year. It relies on a number of components:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"27ofg\"\u003eJanet IP connectivity - your access to the SBC platform is dependent on the availability of your Janet IP Connection and is detailed in the \u003ca href=\"https://repository.jisc.ac.uk/7326/1/janet-backbone-and-janet-ip-connections-availability-and-service-level-commitments.pdf\"\u003eJanet backbone and Janet IP connections - availability and service level commitments document (pdf)\u003c/a\u003e.\u003c/li\u003e\u003cli data-block-key=\"3nurl\"\u003eJisc’s SBC platform - the platform uses a ‘carrier grade’ Oracle SBC in a high availability pair. The availability of the hardware is 99.999%.\u003c/li\u003e\u003cli data-block-key=\"8b4nn\"\u003eResilient SIP trunk endpoints - our SIP trunk endpoints are configured as standard, with a resilient SBC, for automatic failover and failback. \u003c/li\u003e\u003c/ul\u003e\u003ch5 data-block-key=\"2h5ht\"\u003eFault management and escalation\u003c/h5\u003e\u003cp data-block-key=\"delnu\"\u003eService faults should be reported to the Jisc service desk by calling 0300 300 2212 or emailing \u003ca href=\"mailto:help@jisc.ac.uk\"\u003ehelp@jisc.ac.uk\u003c/a\u003e. \u003c/p\u003e\u003ch5 data-block-key=\"bfsi1\"\u003eService maintenance\u003c/h5\u003e\u003cp data-block-key=\"77co0\"\u003eScheduled maintenance work is normally timed to take place in the period between 07:00 and 09:00 on Tuesdays. All such work is advertised via the trouble ticket system. The Jisc service desk will give prior warning to organisations directly affected by scheduled maintenance work.\u003c/p\u003e\u003ch4 data-block-key=\"81qhi\"\u003eBilling enquiries\u003c/h4\u003e\u003cp data-block-key=\"5vf6r\"\u003eBilling enquiries should be made to \u003ca href=\"mailto:sbcoperations@jisc.ac.uk\"\u003esbcoperations@jisc.ac.uk\u003c/a\u003e. Typically billing errors will be corrected through an adjustment in the next monthly bill.\u003c/p\u003e\u003ch5 data-block-key=\"2vha7\"\u003ePrice changes\u003c/h5\u003e\u003cp data-block-key=\"4npru\"\u003eWe have a standardised timeline for the rollout of pricing changes on our services. To our best endeavours, we will issue price change notifications in the January and apply the price changes in August the same year. We understand that this better aligns with HE and FE budget setting cycles and gives a notification period which is more helpful to members. This will also exceed the three months’ notice stipulated in our terms. \u003c/p\u003e\u003cp data-block-key=\"4v56q\"\u003eFor calls outside of the call minutes bundle these are subject to change at 30 days notice. Typically, Jisc will reflect changes to our supplier costs which are based on the Telco wholesale line rental market.\u003c/p\u003e"}]},"id":"ca960815-0037-4325-8f4c-29f048c8f8a5"},{"type":"boxed_content","value":{"background_option":"light","custom_background_colour":"","content":"\u003cp data-block-key=\"98cp6\"\u003e\u003c/p\u003e\u003cimg alt=\"Crown Commercial Service Supplier logo\" class=\"richtext-image left\" height=\"150\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/crown-commercial-service-logo-150-colour.width-500.png\" width=\"203\"\u003e\u003cp data-block-key=\"3m6th\"\u003eJisc is a supplier on Crown Commercial Service’s G-Cloud framework. \u003ca href=\"https://www.crowncommercial.gov.uk/agreements/RM1557.13\"\u003ePurchasing services through the framework\u003c/a\u003e can offer significant savings.\u003c/p\u003e"},"id":"8f70090f-9850-459b-b9ba-d08ebb4b24cb"},{"type":"content_block","value":"\u003ch2 id=\"further-information-zypjp\" data-block-key=\"zypjp\"\u003eFurther information\u003c/h2\u003e\u003cul\u003e\u003cli data-block-key=\"b8o8q\"\u003e\u003ca href=\"https://www.jisc.ac.uk/blog/is-uk-education-ready-for-the-big-analogue-phone-switch-off-03-oct-2022\"\u003eRead a blog about how to future-proof your telephony system\u003c/a\u003e.\u003c/li\u003e\u003cli data-block-key=\"umui\"\u003eWatch the \u003ca href=\"https://www.youtube.com/watch?v=nM_ysOVhZuU\"\u003eTech 2 Tech session border controller webinar on YouTube\u003c/a\u003e to find out more about how these services work together.\u003c/li\u003e\u003c/ul\u003e","id":"bbfa704c-001f-4a97-a9d7-46a252a52267"}],"primary_call_to_action_text":"Contact your relationship manager to get started","primary_call_to_action_url":"http://web.archive.org/web/20230606092220/https://www.jisc.ac.uk/contact/your-account-manager","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"help@jisc.ac.uk","url":"mailto:help@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"487ef1f3-7d40-445e-b6c8-56e3608a0842"},{"type":"secondary_call_to_action","value":{"text":"0300 300 2212","url":"tel:0300 300 2212","icon_name":"phone","icon_style":"solid"},"id":"bb325625-d5cd-4496-ac85-add3313e17c1"}],"summary":"Get ready for the analogue phone switch-off in 2025 with session border controller and Microsoft Teams for Telephony services.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["session-border-controller"]},"buildId":"2ef9ac5d48eb929909709c9b612cad47a6dd68b1","isFallback":false,"gssp":true,"scriptLoader":[]}</script></body></html>