Airwallex Help Centre

<!DOCTYPE html> <html dir="ltr" lang="en-GB"> <head> <meta charset="utf-8" />  <title>Airwallex Help Centre </title> <link rel="canonical" href="https://help.airwallex.com/hc/en-gb"> <link rel="alternate" hreflang="en-gb" href="https://help.airwallex.com/hc/en-gb"> <link rel="alternate" hreflang="x-default" href="https://help.airwallex.com/hc/en-gb"> <link rel="alternate" hreflang="zh-cn" href="https://help.airwallex.com/hc/zh-cn"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/9816660/900000183986/style.css?digest=10759357858063"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZH6T792S9RNYTANG112YDVW"> <meta content="width=device-width, initial-scale=1.0" name="viewport" /> <script type="text/javascript">window.Theme = Object.assign(window.Theme || {}, { assets: {}, locale: "en-gb", signedIn: false });</script> 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text-base max-w-md my-4 mx-auto"> <h2 class="sr-only">Search</h2> <form role="search" class="form-field mb-0" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search FAQ" autocomplete="off" aria-label="Search FAQ" /> <input type="submit" name="commit" value="Search" /></form> <svg class="search-icon fill-current transition" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" aria-hidden="true"> <use xlink:href="#icon-search" /> </svg> </div> <div id="popular-keywords"> <script type="text/javascript"> ready(function() { Util.renderTemplate(document.getElementById('popular-keywords'), 'popular-keywords', { keywords: 'my incoming deposit is missing, why did my bank transfer fail?, how is the foreign exchange rate calculated?' }); }) </script> </div> </div> <div class="absolute z-20 top-0 left-0 h-full w-full bg-home bg-cover bg-center"></div> <div class="absolute z-10 top-0 left-0 h-full w-full bg-hero"></div> </div> <div class="relative flex flex-column z-40" id="page-container"> <div class="content-blocks bg-content-blocks" id="content-blocks"> <div class="container py-4 text-center"> <ul class="list-unstyled row row-sm justify-content-center mt-4" x-data="{ customBlocksAbove: 'none' !== 'none', promotedArticlesAbove: 'none' !== 'none' && 'after' === 'before', notificationAbove: 'none' === 'home' && !!'notification_content' && !window.sessionStorage.getItem('alpine:notification:dismissed'), hasHeading: !!'' }" :class="{ '-mt-8': !hasHeading && !customBlocksAbove && !promotedArticlesAbove && !notificationAbove, 'mt-6': !hasHeading && !customBlocksAbove && promotedArticlesAbove }"> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352110252431-Getting-Started"> <img class="img-fluid" alt="Getting Started" data-asset="image" data-asset-id="category-8352110252431" src="/hc/theming_assets/01HZH6T7V98FM7H8DQYWS37QMS " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Getting Started </h2> <p> How to get set up with an Airwallex account </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352121819535-Your-Airwallex-Account"> <img class="img-fluid" alt="Your Airwallex Account" data-asset="image" data-asset-id="category-8352121819535" src="/hc/theming_assets/01HZH6T7YNA9TFE88D29W96HEN " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Your Airwallex Account </h2> <p> Managing your Airwallex account, including account groups and user access management </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352106231823-Global-Accounts-Wallet"> <img class="img-fluid" alt="Global Accounts & Wallet" data-asset="image" data-asset-id="category-8352106231823" src="/hc/theming_assets/01HZH6T82F4NF8EZZRCT83N8C9 " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Global Accounts & Wallet </h2> <p> Setting up global accounts to collect payments in multiple currencies, adding funds from your external bank, and setting up direct debits </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352122632079-Transfers-Conversions"> <img class="img-fluid" alt="Transfers & Conversions" data-asset="image" data-asset-id="category-8352122632079" src="/hc/theming_assets/01HZH6T86JP2ZPFKE3EAE0K7K3 " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Transfers & Conversions </h2> <p> Making transfers to recipients domestically and internationally, batch transfers, and FX conversions </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352096965391-Bill-Pay"> <img class="img-fluid" alt="Bill Pay" data-asset="image" data-asset-id="category-8352096965391" src="/hc/theming_assets/01HZH6T8A4BEEXS7JKCCDYEGF7 " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Bill Pay </h2> <p> Managing invoice uploads, approval workflows, payments, and reconciliation for your domestic and international bills </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352111854735-Borderless-Cards"> <img class="img-fluid" alt="Borderless Cards" data-asset="image" data-asset-id="category-8352111854735" src="/hc/theming_assets/01HZH6T8E463FWWEGWAAE18FYN " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Borderless Cards </h2> <p> Creating, activating, and managing business and employee corporate cards for multi-currency spend </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352096720271-Expense-Management"> <img class="img-fluid" alt="Expense Management" data-asset="image" data-asset-id="category-8352096720271" src="/hc/theming_assets/01HZH6T8JBGXA0HHD1NWN5G9CA " style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Expense Management </h2> <p> Managing employee spend, receipt tracking, approval workflows, and expense submissions </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352091522959-Payments"> <img class="img-fluid" alt="Payments" data-asset="image" data-asset-id="category-8352091522959" src=" /hc/theming_assets/01HZH6T8P28TWPN3M6VBA52QRA" style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Payments </h2> <p> Accepting cards and local payment methods from your customers globally via payment links, or by integrating to eCommerce platforms like Shopify </p> </a> </li> <li class="col-12 mb-5 md:col-6 lg:col-4"> <a class="block link-plain h-full p-5 text-inherit text-center bg-white border border-radius transition shadow-sm hover:shadow-md hover:border-primary" href="/hc/en-gb/categories/8352097231759-Connections"> <img class="img-fluid" alt="Connections" data-asset="image" data-asset-id="category-8352097231759" src=" /hc/theming_assets/01HZH6T73HT69BMH613DE25F1K" style="height: 80px; width: auto;" />   <h2 class="text-tertiary "> Connections </h2> <p> Setting up accounting integrations, including Xero and Netsuite, and other software integrations to get the most out of your Airwallex account </p> </a> </li> </ul> </div> </div> </div> <div data-element="template" data-template="call-to-action"> </div> <script type="text/javascript"> </script> <script type="text/javascript">document.documentElement.classList.add('home-page')</script> </main> <footer class="footer mt-6" id="footer"> <div class="container py-7 awx-nav-and-copyright"> <nav class="nav font-size-md"> <div class="relative" x-data="Widgets.dropdown" @click.away="close"> <button class="nav-link not-a-button h-full" aria-haspopup="true" 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