CINXE.COM

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-GB" lang="en-GB"> <head profile="http://dublincore.org/documents/dcq-html/"><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.bbc.co.uk/help/","20090421171652","https://web.archive.org/","web","/_static/", "1240334212"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>BBC - Help - Home</title> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta name="description" content="From finding information to getting in touch, this site contains answers to some of the most commonly asked questions about the BBC."/> <meta name="keywords" content="BBC, contact, help, accessibility, tv, radio, iplayer, web, mobile"/> <link rel="schema.dcterms" href="http://purl.org/dc/terms/"/> <meta name="dcterms.created" content="2008-10-15T15:15:00Z"/> <meta name="dcterms.modified" content="2008-10-15T15:15:00Z"/> <link rel="index" href="/a-z/"/> <link rel="help" href="/help/"/> <link rel="copyright" href="/web/20090421171652/http://www.bbc.co.uk/terms/"/> <link rel="icon" href="/web/20090421171652im_/http://www.bbc.co.uk/favicon.ico" type="image/x-icon"/>  <link rel="index" href="/a-z/" title="A to Z"/><link rel="help" href="/help/" title="BBC Help"/><link rel="copyright" href="/web/20090421171652/http://www.bbc.co.uk/terms/" title="Terms of Use"/><link rel="icon" href="/web/20090421171652im_/http://www.bbc.co.uk/favicon.ico" type="image/x-icon"/><meta name="viewport" content="width = 974"/> <script type="text/javascript">if(typeof BBC == "undefined") {var BBC = {}}; BBC.adverts = {setZone: function(){}, configure: function(){}, write: function(){}, show: function(){}}; </script> <script type="text/javascript" src="/web/20090421171652js_/http://www.bbc.co.uk/bbc.com/script/3/direct_ads.js?v=3.22"></script> <link href="/web/20090421171652cs_/http://www.bbc.co.uk/bbc.com/css/adverts_blq.css" rel="stylesheet" type="text/css"/> <script type="text/javascript"></script> <link rel="stylesheet" href="/web/20090421171652cs_/http://www.bbc.co.uk/includes/blq/resources/gvl/r56/style/main.css" type="text/css"/> <style type="text/css" media="screen"> .bbcdotcomAdvertsResetBottom #blq-footlinks{width:550px}.bbcdotcomAdvertsResetBottom #blq-sitelinks{width:230px}#blq-footlinks {width:470px}#blq-sitelinks {width:150px}</style> <script type="text/javascript" src="https://web.archive.org/web/20090421171652js_/http://wwwimg.bbc.co.uk/glow/cached/gloader.1.3.5.js"></script><script type="text/javascript" src="/web/20090421171652js_/http://www.bbc.co.uk/includes/blq/resources/gvl/r56/script/blq_core.js"></script><script type="text/javascript">blq.panelSrc="/includes/blq/resources/gvl/r56/img/panel.png";blqOnDomReady(function(){blq.addGoTrack('blq-main', {external:true});});</script>   <style type="text/css" media="screen">@import '/web/20090421171652cs_/http://www.bbc.co.uk/help/style/help.css';</style>    </head> <body id="home"> <div id="blq-container"><div id="blq-pre-mast" lang="en-GB"><div id="bbccom_leaderboard" class="bbccom_display_none"> <script type="text/javascript">BBC.adverts.write("leaderboard");</script> <div class="bbccom_text" id="bbccom_leaderboard_adlabel">Advertisement</div> </div> <script type="text/javascript">BBC.adverts.show("leaderboard");</script> </div><div id="blq-container-inner" lang="en-GB"><div id="blq-acc" class="blq-rst"><p><a href="/web/20090421171652/http://www.bbc.co.uk/" id="blq-mast-home" title="Go to the bbc.co.uk homepage"><img src="/web/20090421171652im_/http://www.bbc.co.uk/includes/blq/resources/gvl/r56/img/header_blocks.gif" width="107" height="32" alt="British Broadcasting Corporation" id="blq-blocks"/></a></p><p class="blq-hide"><strong><a id="page-top">Accessibility links</a></strong></p><ul id="blq-acc-links"><li id="blq-acc-txt"><a href="/web/20090421171652/http://www.bbc.co.uk/cgi-bin/education/betsie/parser.pl">Text only</a></li><li class="blq-hide"><a href="#blq-content" accesskey="2">Skip to content</a></li><li class="blq-hide"><a href="#blq-local-nav">Skip to local navigation</a></li><li class="blq-hide"><a href="#blq-nav-links">Skip to bbc.co.uk navigation</a></li><li class="blq-hide"><a href="#blq-search">Skip to bbc.co.uk search</a></li><li id="blq-acc-help"><a href="/web/20090421171652/http://www.bbc.co.uk/help/">Help</a></li><li class="blq-hide"><a href="/web/20090421171652/http://www.bbc.co.uk/accessibility/">Accessibility Help</a></li><li class="blq-hide"><a href="/web/20090421171652/http://www.bbc.co.uk/accessibility/accesskeys/keys.shtml" accesskey="0">Access keys help</a></li></ul></div><div id="blq-main" class="blq-clearfix"> <ul class="blq-horiz-nav"> <li><a id="a-home" href="/web/20090421171652/http://www.bbc.co.uk/help/index.shtml">Home</a></li> <li><a id="a-accessibility" href="/web/20090421171652/http://www.bbc.co.uk/help/accessibility/">Accessibility</a></li> <li><a id="a-mobile" href="/web/20090421171652/http://www.bbc.co.uk/help/mobile/">Mobile</a></li> <li><a id="a-player" href="/web/20090421171652/http://www.bbc.co.uk/help/iplayer/">BBC iPlayer</a></li> </ul> <div id="blq-content"> <h1>Help</h1> <div class="section"> <h2>BBC Help sites</h2> <p>For advice on <a href="/web/20090421171652/http://www.bbc.co.uk/help/accessibility/">accessibility</a>, getting <a href="/web/20090421171652/http://www.bbc.co.uk/help/mobile/">the BBC on your mobile</a> or <a href="/web/20090421171652/http://www.bbc.co.uk/help/iplayer/">BBC iPlayer</a>, choose one of the tabs above.</p> <p>We also offer help and frequently asked questions (FAQs) on these topics:</p> <div id="col-1"> <ul> <li><a href="https://web.archive.org/web/20090421171652/http://news.bbc.co.uk/newswatch/ukfs/hi/feedback/default.stm">BBC News</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://news.bbc.co.uk/sport1/hi/tv_and_radio/6470385.stm">BBC Sport</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://news.bbc.co.uk/weather/hi/about/newsid_7830000/7830888.stm">BBC Weather</a></li>  <li><a href="https://web.archive.org/web/20090421171652/http://www.bbc.co.uk/webwise/askbruce/">WebWise</a></li> </ul> <br/> </div> <div id="col-2"> <ul> <li><a href="/web/20090421171652/http://www.bbc.co.uk/radio/contact/">BBC radio programmes or their websites</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/cbbc/contact/faq.shtml">CBBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/schools/contactus/">Bitesize revision and schools programmes</a></li>  <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/contactus/bbci_technical.shtml">Website technical faults</a></li> </ul> </div> <br/> </div> <div class="section"> <h2>Do you need further help?</h2> <p>If you need help with something else, please see our <a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/">fully searchable FAQs</a>. If you can't find what you're looking for, you'll be able to contact us from there.</p> </div> <div class="section"> <h2>Do you want to comment?</h2> <p>Let us know what you think at our:</p> <ul> <li><a href="https://web.archive.org/web/20090421171652/http://www.bbc.co.uk/blogs/">Blogs</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://www.bbc.co.uk/messageboards/newguide/">Message boards</a> </li> <li><a href="https://web.archive.org/web/20090421171652/http://news.bbc.co.uk/1/hi/talking_point/default.stm">News debates</a></li> </ul> </div> </div> <div id="related-content">   <div class="section"> <h2>Do you want information?</h2> <ul> <li><a href="/web/20090421171652/http://www.bbc.co.uk/programmes">What's on the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/tickets/">Free tickets to BBC shows</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/tours/">How to visit the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/showsandtours/beonashow/">How to be on a BBC show</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/contactus/bbc_products.shtml">Transcripts or recordings</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/contactus/bbc_copyright.shtml">Reuse of BBC programmes/material</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/digital/">How to get digital channels</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/reception/">Help receiving BBC TV and radio</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/heritage/">The history of the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/licencefee/">Your licence fee and how it's spent</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/commissioning/tv/network/public.shtml">Sending a programme idea</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/supplying/">Supplying the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/sitemap/">Documents or reports about the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/help/web/links/">BBC links policy</a></li> </ul> </div> <div class="section"> <h2>Search our FAQs</h2> <ul> <li><a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/questions/television/"> Television</a> </li> <li><a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/questions/radio/">Radio</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/questions/bbc_online/">BBC Online</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/questions/about/">About the BBC</a></li> <li><a href="https://web.archive.org/web/20090421171652/http://faq.external.bbc.co.uk/questions/contact/">Contacting the BBC</a> </li> </ul> </div> </div> </div><div id="blq-mast" class="blq-rst"><form method="get" action="https://web.archive.org/web/20090421171652/http://search.bbc.co.uk/search" accept-charset="utf-8"><fieldset><input type="hidden" name="uri" value="/help/"/><input type="hidden" name="go" value="toolbar"/><label for="blq-search" class="blq-hide">Search term:</label> <input id="blq-search" type="text" name="q" value="" accesskey="4"/><input id="blq-search-btn" type="submit" value="Search"/></fieldset></form><h2 id="blq-nav-btn"><a href="/web/20090421171652/http://www.bbc.co.uk/a-z/" class="blq-blue">Explore the BBC</a></h2><script type="text/javascript">blq.exploreReady();</script></div><div id="blq-nav" class="blq-blue blq-rst"><div id="blq-nav-links" class="blq-clearfix" lang="en-GB"><div id="blq-nav-links-inner"><p id="blq-home"><a href="/web/20090421171652/http://www.bbc.co.uk/">Home</a></p><h3 class="blq-hide">Popular links</h3><ul id="blq-pop"><li><a href="/web/20090421171652/http://www.bbc.co.uk/apprentice/">The Apprentice</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/drama/heroes/">Heroes</a></li><li class="blq-last"><a href="/web/20090421171652/http://www.bbc.co.uk/f1/">Formula One</a></li></ul><h3 class="blq-hide">A to F</h3><ol class="blq-nav-sub blq-first"><li><a href="/web/20090421171652/http://www.bbc.co.uk/iplayer/">BBC iPlayer</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/cbbc/">CBBC</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/cbeebies/">CBeebies</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/food/">Food</a></li></ol><h3 class="blq-hide">H to L</h3><ol class="blq-nav-sub"><li><a href="/web/20090421171652/http://www.bbc.co.uk/health/">Health & Parenting</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/history/">History</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/learning/">Learning</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/local/">Local & Nations</a></li></ol><h3 class="blq-hide">M to Sc</h3><ol class="blq-nav-sub"><li><a href="/web/20090421171652/http://www.bbc.co.uk/music/">Music</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/news/">News</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/radio/">Radio</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/sn/">Science & Nature</a></li></ol><h3 class="blq-hide">Sp to W</h3><ol class="blq-nav-sub"><li><a href="/web/20090421171652/http://www.bbc.co.uk/news/sport/">Sport</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/tv/">TV</a></li><li><a href="/web/20090421171652/http://www.bbc.co.uk/weather/">Weather</a></li></ol><p id="blq-more"><a href="/web/20090421171652/http://www.bbc.co.uk/a-z/">A whole lot more <span class="blq-hide">from the BBC</span></a></p></div><div id="blq-nav-foot"><div><p class="blq-hide"><a href="#blq-nav-links-inner">Back to start of navigation</a></p></div></div></div></div><div id="blq-foot" lang="en-GB" class="blq-rst blq-clearfix"><div id="blq-footlinks"><h2 class="blq-hide">BBC links</h2><ul id="blq-bbclinks"> <li><a href="/web/20090421171652/http://www.bbc.co.uk/info/">About the BBC</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/help/">BBC Help</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/feedback/">Contact Us</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/accessibility/">Accessibility Help</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/terms/">Terms of Use</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/jobs/">Jobs</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/privacy/">Privacy & Cookies</a></li> <li><a href="/web/20090421171652/http://www.bbc.co.uk/bbc.com/furtherinformation/">Advertise With Us</a></li></ul></div><div class="blqFooterAdContainer"><div id="bbccom_bottom" class="bbccom_display_none" style="width:468px; text-align:right;"> <script type="text/javascript">BBC.adverts.write("bottom");</script> <div class="bbccom_text" id="bbccom_bottom_adlabel">Advertisement</div> </div> <script type="text/javascript">BBC.adverts.show("bottom");</script> </div><p id="blq-copy"><img src="/web/20090421171652im_/http://www.bbc.co.uk/includes/blq/resources/gvl/r56/img/footer_blocks_grey.gif" width="68" height="21" alt="BBC"/> © MMIX</p><p id="blq-disclaim"><a href="/web/20090421171652/http://www.bbc.co.uk/help/web/links/">The BBC is not responsible for the content of external internet sites.</a></p></div><div id="blq-obit"><strong>This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.</strong></div></div><script type="text/javascript" src="/web/20090421171652js_/http://www.bbc.co.uk/bbc.com/script/analytics/vs/vs.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20090421171652js_/http://js.revsci.net/gateway/gw.js?csid=J08781"></script> <script type="text/javascript"> DM_tag(); </script></div> </body> </html>