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class="globalnav-image-compact globalnav-link-image"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a></li><li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"><div data-topnav-flyout="menu" class="globalnav-flyout"><div class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/tw/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="商店" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 20 44" width="20" xmlns="http://www.w3.org/2000/svg"><path d="m5.3447 17.745h3.9844v.9199h-2.7305l.75.2637c-.1816.3632-.3808.6914-.5976.9902h2.2148v5.4316c0 .6973-.3457 1.0605-1.0195 1.0605h-1.0371l-.2344-.8438h-3.8555v-2.6953h4.0137v2.666l.8203.0176c.2461 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/tw/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 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data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/tw/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/tw/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 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viewBox="0 0 49 44" xmlns="http://www.w3.org/2000/svg"><path d="m3.3 26v-7.7h-2.8v-.8h6.5v.8h-2.8v7.7zm7.6 0-3.2-8.5h.9l2.6 7.3h.1l2.6-7.3h1.1l-3.2 8.5zm9.3-6.3v-1.2c-.5.1-.9.1-1.4.2l-.3-.9c1.6-.1 2.9-.4 3.8-.8l.5.8c-.5.2-1.1.3-1.6.5v1.4h1.7v.9h-1.7v.4c.6.5 1.2 1.1 1.8 1.7l-.6.8c-.5-.7-.8-1.2-1.2-1.6v4.4h-.9v-4.1c-.4.9-.9 1.7-1.6 2.4l-.4-1.1c.9-.8 1.6-1.8 2-2.8h-1.7v-.9zm7 6.3h-.9v-.8h-2.2v.9h-.9v-8.5h4.1v8.4zm-.9-1.6v-5.8h-2.2v5.8zm9.9-4.9v.9h-2.3c-.3.2-.5.3-.7.5.4.4.6.8.8 1.3.8-.3 1.6-.8 2.3-1.5l.7.7c-.7.6-1.5 1.1-2.3 1.5.8.9 1.8 1.6 3.1 2.2l-.5.9c-1.2-.6-2.1-1.4-2.9-2.3v.6c0 .8-.1 1.4-.3 1.7-.3.4-.9.5-1.8.5h-.3l-.3-.8h.5c.6 0 .9-.1 1.1-.2.2-.2.3-.6.3-1.2 0-.1 0-.2 0-.3-1.1.8-2.6 1.5-4.4 2.1l-.5-.8c2-.6 3.6-1.3 4.7-2.2-.1-.2-.1-.4-.2-.6-1 .7-2.2 1.3-3.8 1.8l-.5-.8c1.7-.4 3-1 3.9-1.6-.1-.1-.2-.3-.3-.4 0 0-.1 0-.1.1-.7.3-1.6.7-2.8 1l-.5-.8c.9-.2 1.8-.5 2.6-.8.2-.1.5-.2.7-.3h-2.3v-.9zm-2.5-1.7h3.8v1.9h-1v-1h-6.8v1h-1v-1.9h4c-.1-.3-.2-.5-.3-.7l1-.2c.1.3.2.6.3.9zm10.6 0h3.7v.9h-7.6v2.5c0 2.2-.4 3.9-1 5.2l-.7-.6c.5-1.1.7-2.6.7-4.5v-3.4h3.9c-.1-.3-.3-.5-.4-.7l1-.2c.1.2.2.5.4.8zm-1.1 1.4v.8c-.4.6-.8 1.2-1.2 1.6h1.2v.5c0 1-.3 1.8-.6 2.5.2.2.4.3.6.4.7.3 1.7.4 3.2.4h1.8l-.2.9h-1.1c-1.9 0-3.3-.2-4.1-.6-.2-.1-.4-.2-.6-.4-.4.4-.8.8-1.4 1l-.5-.8c.5-.2.9-.5 1.2-.9-.3-.4-.6-.9-.8-1.5l.8-.3c.2.4.4.8.6 1.1.2-.5.4-1 .4-1.5h-1.5v-.7c.5-.5.9-1 1.3-1.6h-1.4v-.9zm2 2.2v-1.2c-.4 0-.9.1-1.4.1l-.3-.8c1.4 0 2.6-.2 3.6-.5l.5.8c-.4.2-.9.3-1.5.4v1.3h1.4v.9h-1.4v1.4h1.7v.9h-4.3v-.9h1.7v-1.4h-1.4v-.9z"></path></svg></span><span class="globalnav-link-text">TV 和家庭</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - entertainment" class=" globalnav-item globalnav-item-entertainment globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/tw/entertainment/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="true" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="娛樂" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 21 44" width="21" xmlns="http://www.w3.org/2000/svg"><path d="m2.5312 17.0586c-.082.6445-.1758 1.2539-.252 1.8105h1.4473v.5449c-.0586 1.623-.3105 3.0352-.7852 4.2246.4219.4219.7676.7969 1.0371 1.1367l-.6562.75c-.2402-.2988-.5039-.6152-.8086-.9551-.3926.7441-.8848 1.377-1.4648 1.916l-.6211-.7676c.5801-.5215 1.0605-1.1367 1.4297-1.8516-.3926-.3926-.8086-.8145-1.2832-1.2539.2285-.8613.4219-1.8047.6094-2.8066h-.7207v-.9375h.8555c.0996-.6094.1758-1.2422.2578-1.9043l.9551.0938zm.3047 2.748h-.7148c-.1816 1.002-.3809 1.8516-.5742 2.5312.2461.2285.4863.4336.7031.6387.3223-.9375.5156-1.9922.5859-3.1699zm3.082 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class="content-type-dropdown form-dropdown large-4 medium-6 small-12"> <select class="form-dropdown-select" id="content_dropdown" aria-labelledby="content_dropdown_label"> <option value=TAG_1714760890688 name="iphone-with-face-id" selected >iPhone 配備 Face ID</option> <option value=TAG_1714760950982 name="iphone-with-home-button" >iPhone 配備主畫面按鈕</option> </select> <span class="form-dropdown-chevron" aria-hidden="true"></span> <span class="form-dropdown-label" id="content_dropdown_label" name="iphone-authentication-type" aria-hidden="true" data-ss-analytics-tag-id="TAG_1714760869988">iPhone 認證類型</span> </div> <h2 class="gb-header">所需項目</h2> <ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-computer-icon.png" height="200" width="300" /></span> Mac 或 Windows PC</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-cable-icon.png" height="300" width="300" /></span> 手機充電線</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-internet-icon.png" height="300" width="300" /></span> 網際網路連線</p></li><li class="gb-list_item"><p class="gb-paragraph"><span class='inline-icon gb-inline-icon'> <img class="gb-inline-icon-image" alt="null" src="https://cdsassets.apple.com/live/7WUAS350/images/what-you-need-time-icon.png" height="300" width="300" /></span> 最多 60 分鐘的時間</p></li></ul> <p class="gb-paragraph">如果你沒有電腦也借不到，請前往 <a href="https://locate.apple.com" class="gb-anchor">Apple 直營店或 Apple 授權維修中心</a>尋求協助。</p> <div class="note gb-note"><p class="gb-paragraph">若要使用 Windows PC 來重置 iPhone，你的電腦必須安裝 Apple Devices 或 iTunes。</p></div> <div class="callout gb-callout"><p class="gb-paragraph">如果按照以下步驟重置裝置，此程序會清除目前在 iPhone 上的資料。重置裝置之後，如果先前已製作備份，你可以從備份回復 iPhone。</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">將 iPhone 關機</h2><h3 class="gb-header TAG_1714760890688 inactive">在配備 Face ID 的 iPhone 上</h3><p class="gb-paragraph TAG_1714760890688 inactive">按住側邊按鈕和調低音量按鈕，直到關機滑桿出現為止。</p><img class="gb-image TAG_1714760890688 inactive" alt="這些是配備 Face ID 的 iPhone 上的調低音量按鈕和側邊按鈕。" src="https://cdsassets.apple.com/live/7WUAS350/images/turn-off-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"/><p class="gb-paragraph TAG_1714760890688 inactive">拖移滑桿將 iPhone 關機。</p><h3 class="gb-header TAG_1714760950982 inactive">在未配備 Face ID 的 iPhone 上</h3><p class="gb-paragraph TAG_1714760950982 inactive">如果 iPhone 有主畫面按鈕或頂端按鈕，請按住頂端按鈕或側邊按鈕，直到關機滑桿出現為止。</p><p class="gb-paragraph TAG_1714760950982 inactive">拖移滑桿將 iPhone 關機。</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">按住側邊按鈕，同時連接到電腦</h2><h3 class="gb-header TAG_1714760890688 inactive">在配備 Face ID 的 iPhone 上</h3><p class="gb-paragraph TAG_1714760890688 inactive">將連接線連接到 Mac 或 PC。將連接線連接到 iPhone，同時按住側邊按鈕，不要放開。</p><p class="gb-paragraph TAG_1714760890688 inactive">Apple 標誌出現時，繼續按住側邊按鈕。在出現電腦和連接線的圖片之前，不要放開側邊按鈕。</p><img class="gb-image TAG_1714760890688 inactive" alt="若要讓 iPhone 進入復原模式，你需要在配備 Face ID 的 iPhone 上按住側邊按鈕，同時使用連接線將裝置連接到電腦。" src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-face-id.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">在 iPhone 8、iPhone 8 Plus、iPhone SE（第 2 代和第 3 代）上</h3><p class="gb-paragraph TAG_1714760950982 inactive">將連接線連接到 Mac 或 PC。將連接線連接到 iPhone，同時按住側邊按鈕，不要放開。</p><p class="gb-paragraph TAG_1714760950982 inactive">Apple 標誌出現時，繼續按住按鈕。在出現電腦和連接線的圖片之前，不要放開側邊按鈕。</p><img class="gb-image TAG_1714760950982 inactive" alt="若要讓 iPhone 8、iPhone 8 Plus 或 iPhone SE（第 2 代和第 3 代）進入復原模式，你需要按住側邊按鈕，同時使用連接線將裝置連接到電腦。" src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-8.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">在 iPhone 7 和 iPhone 7 Plus 上</h3><p class="gb-paragraph TAG_1714760950982 inactive">將連接線連接到 Mac 或 PC。將連接線連接到 iPhone，同時按住調低音量按鈕。</p><p class="gb-paragraph TAG_1714760950982 inactive">Apple 標誌出現時，繼續按住按鈕。在出現電腦和連接線的影像之前，不要放開按鈕。</p><img class="gb-image TAG_1714760950982 inactive" alt="若要讓 iPhone 7 或 iPhone 7 Plus 進入復原模式，你需要按住調低音量按鈕，同時使用連接線將裝置連接到電腦。" src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-7.png" height="760" width="760" style="max-width: min(100%,380px);"/><h3 class="gb-header TAG_1714760950982 inactive">在 iPhone 6s 和之前機型或 iPhone SE（第 1 代）上</h3><p class="gb-paragraph TAG_1714760950982 inactive">將連接線連接到 Mac 或 PC。將連接線連接到 iPhone，同時按住主畫面按鈕，不要放開。</p><p class="gb-paragraph TAG_1714760950982 inactive">Apple 標誌出現時，繼續按住按鈕。在出現電腦和連接線的影像之前，不要放開按鈕。</p><img class="gb-image TAG_1714760950982 inactive" alt="出現電腦與連接線的圖片時，表示 iPhone 處於復原模式。" src="https://cdsassets.apple.com/live/7WUAS350/images/recovery-mode-iphone-6.png" height="760" width="760" style="max-width: min(100%,380px);"/></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">使用電腦來回復 iPhone</h2><h3 class="gb-header">在 Mac 上</h3><p class="gb-paragraph">打開 Finder，然後在側邊欄的「位置」下找出你的 iPhone。必要時，請在 Mac 上選取「信任 [你的裝置]」。出現「回復」或「更新」選項時，選擇「回復」。</p><p class="gb-paragraph">如果下載歷時超過 15 分鐘，且裝置結束復原模式畫面，請等候下載完成，然後將 iPad 關機，再重新開始。</p><h3 class="gb-header">在 PC 上</h3><p class="gb-paragraph">打開 Apple Devices，在側邊欄中選取你的 iPhone。必要時，請在 PC 上選取「信任 [你的裝置]」，然後選取「一般」。如果你有備份，請選取「回復備份」，然後按照螢幕上的指示操作。如果你沒有備份，請選取「回復 [裝置]」，然後按照螢幕上的指示操作。</p><ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://apps.microsoft.com/detail/9np83lwlpz9k?hl=zh-tw&gl=TW" class="gb-anchor" link-type="External link">從 Microsoft Store 取得 Apple Devices App</a></p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/guide/devices-windows/restore-your-device-to-factory-settings-mchl21d802fe/1.4/windows/10" class="gb-anchor" link-type="ICON">了解如何在 PC 上使用 Apple Devices 回復 iPhone</a></p></li></ul><p class="gb-paragraph">如果你沒有 Apple Devices，請打開 iTunes。必要時，請在 PC 上選取「信任 [你的裝置]」，然後選取視窗頂端的 iPhone 圖像。按一下側邊欄中的「摘要」，然後按一下「回復 iPhone」。出現「回復」或「更新」選項時，選擇「回復」。</p><ul class="list gb-list undecorated-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://apps.microsoft.com/detail/9pb2mz1zmb1s?hl=zh-tw&gl=TW" class="gb-anchor" link-type="External link">從 Microsoft Store 取得 iTunes App</a></p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/guide/itunes/restore-to-factory-settings-itnsdb1fe305/windows" class="gb-anchor" link-type="ICON">了解如何在 PC 上使用 iTunes 回復 iPhone</a></p></li></ul><p class="gb-paragraph">如果下載歷時超過 15 分鐘，且裝置結束復原模式畫面，請等候下載完成，然後將 iPad 關機，再重新開始。</p></div> <div class="gb-group has-h2 step-layout step-numbered"><h2 class="gb-header">按照螢幕上的指示設定 iPhone</h2><p class="gb-paragraph">回復程序完成後，iPhone 會顯示「哈囉」畫面。從電腦拔下手機的連接線，然後設定並使用你的 iPhone。</p><p class="gb-paragraph"><a href="https://support.apple.com/105132" class="gb-anchor" link-type="ICON">進一步了解 iPhone 的設定程序</a></p><p class="gb-paragraph"><a href="https://support.apple.com/119858" class="gb-anchor" link-type="ICON">了解忘記 iPad 密碼時，該如何處理</a></p></div> <div class='mod-date'> <span>發佈日期：</span> <time dateTime=2024 年 11 月 15 日itemprop='datePublished'>2024 年 11 月 15 日</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">有幫助？</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' 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