OCLC Wise: A transformative community engagement system for public libraries

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This disables all searchboxes //except the last one. coveo doesn't support instantiating multiple global //search boxes on the same page. $('body').find('.oclc-coveo-search:not(:last)').remove(); var searchResultsPage = $('#resultsPagePath').val(); var accessTokenVal = $('#accessToken').val(); var searchUrlVal = $('#searchUrl').val(); var searchWordVal = $('#searchWord').val(); document.addEventListener("DOMContentLoaded", function() { Coveo.SearchEndpoint.endpoints["default"] = new Coveo.SearchEndpoint({ restUri: searchUrlVal, accessToken: accessTokenVal }); var root = Coveo.$$(document).find("#searchbox"); if ("" != searchResultsPage && null != searchResultsPage) { Coveo.initSearchbox(root, searchResultsPage, { Searchbox: { placeholder: searchWordVal } }); } }); </script> </div> </section> </div> </header> </div> <div class="customjavascript section"> <style> /* TEMP - delete after 2024-09-02 */ .header__top .globallogo img { height: 2.5rem; max-width: 100%; } @media screen and (min-width: 576px) { .hide-desktop { display: none !important; } } .header__bottom { align-items: end; position: relative; justify-content: space-between; } .header__top, .header__bottom { display: flex; flex-flow: row wrap; gap: 1rem; } /* End TEMP */ </style></div> </div> </div> </div> <div class="hero_area parsys"><div class="customjavascript section"> <script> /* Sticky header */ $(document).ready(function() { // Check if in the CQ author environment if ($("body.cq-wcm-edit").length) { } else { // Check the initial Poistion of the Sticky Header var productHeader = $('.hero_area'); var productHeaderTop = productHeader.offset().top; var productHeaderTopHeight = productHeader.outerHeight(true); $(window).scroll(function(){ if( $(window).scrollTop() > productHeaderTop ) { $(productHeader).addClass('product-header-stuck'); $('#main-content').css('margin-top', productHeaderTopHeight); } else { $(productHeader).removeClass('product-header-stuck'); $('#main-content').css('margin-top', '0'); } }); } }); </script> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="product-intro"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <div class="product-name-logo"> <img alt="Wise" src="/content/dam/oclc/images/sticky-header/logo_stickyheader_wise.svg"/> </div> </div> </div> </div> </div></div> </div> <div id="main-content" class="cont-page mod"> <div class="parsys_column interior-content"> <div class="parsys_column home-content-c0"> <div class="cont-page mod crumbs-tools"> <div class="breadcrumb"></div> </div> <div class="page-content no-nav"> <div class="par parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-hero"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h1>The library system powered by <span>community engagement</span></h1> </div> <div class="customjavascript section"> <div class="illo"></div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-intro"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2>OCLC Wise is designed around people, driven by data, and inspired by your community.</h2> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <p>Uniquely holistic in its design, Wise combines the power of customer relationship management, marketing, and analytics with ILS functions. This transformative community engagement system empowers libraries to strengthen current customer relationships, build new connections with the wider community, and better meet changing community needs.</p> </div> <div class="text parbase section"> <p class="cta"><a href="#wise-bottom" class="btn-link magenta">Talk to us about Wise</a></p> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-1-fc" id="wise-video"> <div class="parsys_column cq-colctrl-1-fc-c0"> <div class="col0 parsys"> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-1-fc" id="wise-video"> <div class="parsys_column cq-colctrl-1-fc-c0"> <div class="col0 parsys"><div class="videotranslation parbase section"> <div class="par video-container "> <iframe aria-label="Wise video" src="https://player.vimeo.com/video/365627554?title=0&byline=0&portrait=0&dnt=1&api=1" frameborder="0" allow="autoplay; fullscreen" ></iframe> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-body-block"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt1" id="wise-body-block-header"> <div class="parsys_column cq-colctrl-lt1-c0"> <div class="col0 parsys"><div class="customjavascript section"> <div class="image parbase section"> <figure> <img src="/content/dam/oclc/wise/2022/images/wise_icon_inspiring.svg" alt="Icon: Inspiring engagement" title="Icon: Inspiring engagement" class="cq-dd-image" onerror="this.onerror=null; this.src='/content/dam/oclc/wise/2022/images/wise_icon_inspiring.png'"> </figure> </div></div> </div> </div> <div class="parsys_column cq-colctrl-lt1-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2>Community engagement that’s <span class="highlight magenta">inspiring</span></h2> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="noflex"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h3>You put your community at the center of everything you do. So does Wise.</h3> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <p>Wise is designed around people—both library users and library staff—with the goal of delivering great experiences and enabling libraries to reflect their communities. This holistic system helps anticipate customer needs, reach them more effectively, and delight them with every interaction.</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <p>For years, many libraries have had to rely on multiple products to collect and analyze critical data. With integrated tools and shared data, Wise simplifies and automates this process. And the system doesn’t just collect usage data, it uses it to help evolve collections based on how they are used—or not used. In fact, Wise can replace many solutions libraries currently use individually because they are already integrated components.</p> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-body-block"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt1" id="wise-body-block-header"> <div class="parsys_column cq-colctrl-lt1-c0"> <div class="col0 parsys"><div class="customjavascript section"> <div class="image parbase section"> <figure> <img src="/content/dam/oclc/wise/2022/images/wise_icon_intentional.svg" alt="Icon: Inspiring engagement" title="Icon: Inspiring engagement" class="cq-dd-image" onerror="this.onerror=null; this.src='/content/dam/oclc/wise/2022/images/wise_icon_intentional.png'"> </figure> </div></div> </div> </div> <div class="parsys_column cq-colctrl-lt1-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2>Community engagement that’s <span class="highlight orange">intentional</span></h2> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <h3>Your goal is to build relationships that last. Wise makes it happen.</h3> <p>You likely have a lot of information about your customers. Are you using it? Can you even get to it? Wise makes it easy to track interests (like in a specific genre), allowing your community to decide what kind of information they want. And the integrated marketing component lets you target specific groups of people, so you can get the right message to the right person at the right time. People expect personalized experiences, Wise delivers with automation support that doesn’t weigh you down.</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-quote"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image img-center-nobrdr"> <img src="/content/marketing/publish/en_us/wise/_jcr_content/par/parsyscolumncontrol__1046937620/col0/parsyscolumncontrol/col1/parsyscolumncontrol/col0/image_copy.img.png/1707944475870.png" alt="Photo: Brigitte Blanton" title="Photo: Brigitte Blanton" class="cq-dd-image quote-inset"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <p class="quote orange">“I chose Wise because it connects us to our customers in a way that I haven’t seen before.”</p> <p class="attr"><strong>Brigitte Blanton</strong><br /> Director, Greensboro Public Library</p> </div> <div class="text parbase section"> <p class="cta center"><button class="js-video-button btn-link orange video" data-video-id="431914118" data-channel="vimeo">Watch video</button></p> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-body-block"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt1" id="wise-body-block-header"> <div class="parsys_column cq-colctrl-lt1-c0"> <div class="col0 parsys"><div class="customjavascript section"> <div class="image parbase section"> <figure> <img src="/content/dam/oclc/wise/2022/images/wise_icon_strategic.svg" alt="Icon: Inspiring engagement" title="Icon: Inspiring engagement" class="cq-dd-image" onerror="this.onerror=null; this.src='/content/dam/oclc/wise/2022/images/wise_icon_strategic.png'"> </figure> </div></div> </div> </div> <div class="parsys_column cq-colctrl-lt1-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2>Community engagement that’s <span class="highlight magenta">strategic</span></h2> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <h3>Your vision for the future reflects community needs. Wise can help.</h3> <p>A smart collection analysis and recommendation engine helps evolve collections to reflect the needs, consumption patterns, and preferences of the community. So, if there’s high demand for biographies at one location and a greater need for children’s books at another, the system helps optimize the collection over time to reflect those differences—at the branch level. Wise helps you make evidence-based decisions about how to grow or not grow your collection, redefine library space, and even how to improve programming.</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-quote"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image img-center-nobrdr"> <img src="/content/marketing/publish/en_us/wise/_jcr_content/par/parsyscolumncontrol__1786579264/col0/parsyscolumncontrol/col1/parsyscolumncontrol/col0/image_copy.img.jpg/1707944476187.jpg" alt="Photo: Mark Fink" title="Photo: Mark Fink" class="cq-dd-image quote-inset"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <p class="quote magenta">“It’s very important to us that our collection and services reflect our changing communities. Wise helps us deliver on this promise by helping us better understand needs and with new ways to engage.”</p> <p class="attr"><strong>Mark Fink</strong><br /> Executive Director, Anythink Libraries</p> </div> <div class="text parbase section"> <p class="cta center"><a href="https://www.oclc.org/en/member-stories/anythink.html" class="btn-link magenta">Read member story</a></p> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-body-block"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt1" id="wise-body-block-header"> <div class="parsys_column cq-colctrl-lt1-c0"> <div class="col0 parsys"><div class="customjavascript section"> <div class="image parbase section"> <figure> <img src="/content/dam/oclc/wise/2022/images/wise_icon_insightful.svg" alt="Icon: Inspiring engagement" title="Icon: Inspiring engagement" class="cq-dd-image" onerror="this.onerror=null; this.src='/content/dam/oclc/wise/2022/images/wise_icon_insightful.png'"> </figure> </div></div> </div> </div> <div class="parsys_column cq-colctrl-lt1-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2>Community engagement that’s <span class="highlight orange">insightful</span></h2> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="noflex"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h3>You collect a lot of data. Wise puts it to work.</h3> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <p>Wise improves back-office efficiency and uses key functions, like circulation and acquisitions, to analyze usage data (like how your customers use or don’t use your collection). As items are checked out, as purchases are made, and as items circulate, it identifies trends and delivers them in the form of a simple report that helps evaluate what to keep, buy, move, and weed.</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <p>You already have the data. But are you using it? This integrated approach turns that data into powerful insights for future planning, community conversations, improved marketing and communications efforts, and measuring library impact.</p> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-callout-box"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="highlightbox section">  <div class="hbox "> <div class="highlightbox parsys"><div class="text parbase section"> <h2><strong>Increase impact</strong> of marketing campaigns</h2> </div> <div class="text parbase section"> <h3>Target efforts for improved results.</h3> <p>Blasting a broad message to everyone on your email list likely won’t achieve much success. So, whether you’re hoping to build awareness about a new service, increase circulation, or get registrations to an event, a targeted approach will get you there faster. And based on experiences with other companies and organizations, many customers expect—and appreciate—a certain level of personalization.</p> <h3>Create, segment, and distribute the right messages.</h3> <p>Wise is designed to manage data securely (with library customer privacy in mind) and to provide opportunities to use data for more meaningful and effective engagement. The system simplifies the creation, segmentation, and distribution of personalized and targeted communications with a drag-and-drop solution. You can create automated campaigns that send messages using a variety of system triggers, such as a new registration, an upcoming renewal date, or a birthday. And it’s easy to pull together targeted lists using more than a hundred criteria, including transaction history, event attendance, areas of interest, and demographic information like age and branch location.</p> <h3>Control how and when to connect.</h3> <p>Wise empowers you to engage easily and actively with customers, connecting when it matters and at moments that are relevant to them. And the best part? How you use the Wise data and marketing capabilities is completely up to you. The marketing tools are fully integrated and available on any device.</p> </div> </div> </div>  </div> <div class="customjavascript section"> <script> /* Initialize video modal https://appleple.github.io/modal-video/ */ jQuery.noConflict(); (function( $ ) { $(".js-video-button").modalVideo({ youtube:{ controls:0, nocookie: true } }); })(jQuery); </script> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-default" id="wise-bottom"> <div class="parsys_column cq-colctrl-default-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2>As you continue to change to put your community at the center of everything you do, now there’s a system that does the same.</h2> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2-r" id="wise-bottom"> <div class="parsys_column cq-colctrl-lt2-r-c0"> <div class="col0 parsys"><div class="highlightbox section">  <div class="hbox "> <div class="highlightbox parsys"><div class="text parbase section"> <h3>Meet changing community needs</h3> <p>We understand that selecting a new integrated library system is a major decision, and the research, review, and evaluation process is different for every institution. We have a team of Library Services Consultants who can help you get all of the information you need to make an informed decision.</p> </div> <div class="formstack parbase section"> <script type="text/javascript" src="https://oclc.formstack.com/forms/js.php/request_information_en?nojquery=1&nojqueryui=1&nomodernizr=1&Product_or_Service=wise&Country=US"> </script> <noscript> <a href="https://oclc.formstack.com/forms/request_information_en" title="Online Form"> https://oclc.formstack.com/forms/request_information_en?Product_or_Service=wise&Country_or_region=US </a> </noscript> <script type='text/javascript'>if (typeof $ == 'undefined' && jQuery){ $ = jQuery}</script></div> </div> </div>  </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-r-c1"> <div class="col1 parsys"><div class="text parbase section"> <h3>Community engagement</h3> <p><a href="/content/marketing/publish/en_us/community-engagement.html">Ideas and inspiration</a> to build connections, grow relationships, and increase your impact.</p> </div> <div class="newslist parbase section"> <div> <div> <h2>News</h2> </div> <p class="list-empty">Watch this space for OCLC Wise news.</p> <p> <span class="link-more"> <a href="https://www.oclc.org/en/wise/news.html">See all Wise news »</a> </span> </p> </div> </div> <div class="eventlist parbase section"> <div class="list"> <div> <div class="customjavascript section"> <div class="list-upcoming-events "> <h3><a name="wiseevents"></a>Upcoming events</h3> <p class="list-empty"> Watch this space for OCLC Wise events. </p> <p><span class="link-more"><a href="https://www.oclc.org/en/wise/news.html">See all Wise events »</a></span></p> </div> </div> </div> </div></div> <div class="eventlist parbase section"> <div class="list"> <div> <div class="customjavascript section"> <div class="list-upcoming-events "> <h3>Past events</h3> <p class="list-empty"> </p> <p><span class="link-more"><a href="https://www.oclc.org/en/wise/news.html#1480337839.html">See all Wise events »</a></span></p> </div> </div> </div> </div></div> <div class="profilelist parbase section"> <div class="list parbase section"> <div class="list-profile-display"> <h1>Service availability</h1> <ul class="list-availability"> <li> <article> <p class="list-profiles-institution"> <span class="list-profiles-instname">Available in <a href="https://www.oclc.org/nl/wise.html">Belgium, the Netherlands,</a> and the <a href="https://www.oclc.org/en/wise.html">United States</a> (features differ by locale)</span> <br/> </p> </article> </li> </ul> </div> </div> </div> </div> </div> </div></div> </div> </div> </div></div> </div> </div> </div> </div> <div class="cont-page extra-info"> <div class="purposestmt iparsys parsys"><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="purposestmt iparsys parsys"></div> </div> </div> </div> </div> </div> <div class="footer iparsys parsys"><div class="section"><div class="new"></div> </div><div 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