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src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/CGS&ContactCenter.pdf" rel="external">ContactCenter Ro </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/Elicom&Euroanswer.pdf" rel="external">Elicom </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li> <li><img src="Images/bullet_blue.jpg" alt=""/><a href="../mw/file/XL_World.pdf" rel="external">XL World </a><img src="Images/pdf-file-logo.jpg" alt="pdf icon" style="vertical-align:middle;width:15px;"/></li></ul> <div id='tagcloud' style='width:228px;margin-top:0px;'> <a href='tag/WSA_2013/' class='tagcloud6'>WSA 2013</a> <a href='tag/salesforcecom/' class='tagcloud6'>salesforcecom</a> <a href='tag/educatie_digitala/' class='tagcloud6'>educatie digitala</a> <a href='tag/Lisa_Su/' class='tagcloud6'>Lisa Su</a> <a href='tag/APC/' class='tagcloud6'>APC</a> <a href='tag/Fujitsu_Technology_Solutions/' class='tagcloud6'>Fujitsu Technology Solutions</a> <a href='tag/Aruba_Networks/' class='tagcloud6'>Aruba Networks</a> <a href='tag/Beats_Audio/' class='tagcloud6'>Beats Audio</a> <a href='tag/Fortele_Navale_Române/' class='tagcloud6'>Fortele Navale Române</a> <a href='tag/HP_Intelligent_Management_Centre/' class='tagcloud6'>HP Intelligent Management Centre</a> <a href='tag/Forrester/' class='tagcloud6'>Forrester</a> <a href='tag/Samsung_Galaxy_Tab_S2/' class='tagcloud6'>Samsung Galaxy Tab S2</a> <a href='tag/factor_Hirsch/' class='tagcloud6'>factor Hirsch</a> <a href='tag/MasterCard_Mobile_Top_App_Index/' class='tagcloud6'>MasterCard Mobile Top App Index</a> <a href='tag/Jean_Marie_Lehn/' class='tagcloud6'>Jean Marie Lehn</a> <a href='tag/Online_MeetUp/' class='tagcloud6'>Online MeetUp</a> <a href='tag/institutii_publice/' class='tagcloud6'>institutii publice</a> <a href='tag/stiinte_medicale/' class='tagcloud6'>stiinte medicale</a> <a href='tag/brain_drain/' class='tagcloud6'>brain drain</a> <a href='tag/Kaspersky_Anti-Spam_30/' class='tagcloud6'>Kaspersky Anti-Spam 30</a> </div> </div> <div id="category_visualised"> <h2>Cele mai vizualizate articole</h2> <div id="category_visualised_left"> <div class="category_visualised_container"> <a href="articol/12143/Asseco_SEE_Romania_promoveaza_solutiile_de_Contact_center/" class="category_visualised_title">Asseco SEE Romania promoveaza solutiile de Contact center</a> <a href="articol/12143/Asseco_SEE_Romania_promoveaza_solutiile_de_Contact_center/" class="category_visualised_intro">Potrivit estimărilor Confederaţiei Europene pentru Centre de Contact (ECCCO), industria centrelor de contact va înregistra în Europa de Est un ritm anual de creştere de peste 12%, în comparaţie cu ritmul de doar 1-2% estimat pentru Europa de Vest.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">26 Aprilie 2013</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> <div class="category_visualised_container"> <a href="articol/15902/Experienta_cu_Contact_Centerul_influenteaza_nivelul_de_experienta_al_clientilor/" class="category_visualised_title">Experienta cu Contact Centerul influenteaza nivelul de experienta al clientilor</a> <a href="articol/15902/Experienta_cu_Contact_Centerul_influenteaza_nivelul_de_experienta_al_clientilor/" class="category_visualised_intro">Un studiu dat publicităţii de Plantronics, lider mondial în comunicarea audio, relevă că aproape 89% dintre consumatorii care renunţă la un brand au ca motiv experienţa negativă în ceea ce priveşte comunicarea cu contact center-ul şi aceasta este strâns legată atât de calitatea personalului şi a training-ului, dar poate fi asociată şi cu tehnologia utilizată.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">13 Decembrie 2017</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> <div class="category_visualised_container"> <a href="articol/13243/Crestere_de_aproximativ_60_la_suta__pentru_Blue_Point_Call_Center/" class="category_visualised_title">Creştere de aproximativ 60% pentru Blue Point Call Center</a> <a href="articol/13243/Crestere_de_aproximativ_60_la_suta__pentru_Blue_Point_Call_Center/" class="category_visualised_intro"> Blue Point, companie românească de servicii call-center complete, a anunţat pentru prima jumătate a anului 2014 o cifră de afaceri de 2,8 milioane de lei, în creştere cu aproximativ 60% faţă de aceeaşi perioadă a anului trecut.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">03 Iulie 2014</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> <div style="clear:both;height:0px;line-height:0"></div> </div> <div class="category_visualised_container"> <a href="articol/10042/Tweencall_anunta_o_crestere_a_cifrei_de_afaceri_cu_38_la_suta_/" class="category_visualised_title">Tweencall anunta o crestere a cifrei de afaceri cu 38%</a> <a href="articol/10042/Tweencall_anunta_o_crestere_a_cifrei_de_afaceri_cu_38_la_suta_/" class="category_visualised_intro">Tweencall SRL, prestator de servicii de Call Center si BPO, anunta pentru primul semestru al acestui an o cifra de afaceri de 5,7 milioane lei, in crestere cu 38% fata de cea realizata in aceeasi perioada a anului trecut, aceasta situandu-se in linie cu cifra de afaceri bugetata pentru anul 2011.</a><div class="category_visualised_views">()</div><br/> <div class="category_visualised_date">09 Septembrie 2011</div> <a href="autor/Radu_Ghitulescu/" class="category_visualised_author">Radu Ghitulescu</a> 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