Inbox - Legacy - DO NOT DELETE

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Inbox - Legacy - DO NOT DELETE</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content=""/> <meta name="author" content="Help Scout"/> <link rel="canonical" href="https://docs.helpscout.net/collection/1-inbox"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1741365843371.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #2c323d; } .navbar .nav li a, .navbar .icon-private-w { color: #c0c0c0; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #ffffff; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #43b579; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#585858; } </style> <link rel="apple-touch-icon-precomposed" href="//d3eto7onm69fcz.cloudfront.net/assets/ico/touch-152.png"> <link rel="shortcut icon" type="image/png" href="//d3eto7onm69fcz.cloudfront.net/assets/ico/favicon.ico">  <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","url":"https://docs.helpscout.net","potentialAction":{"@type":"SearchAction","target":"https://docs.helpscout.net/search?query={query}","query-input":"required name=query"}} </script> </head> <body> <header id="mainNav" class="navbar"> <div class="navbar-inner"> <div class="container-fluid"> <a class="brand" href="/"> <span>Legacy - DO NOT DELETE</span> </a> <div class="nav-collapse collapse"> <nav role="navigation"> <ul class="nav"> </ul> </nav> </div> </div> </div> </header> <section id="contentArea" class="container-fluid"> <div class="row-fluid"> <section id="main-content" class="span9"> <div class="contentWrapper"> <h1>Most Popular Articles</h1> <ul class="articleList"> <li><a href="/article/1424-enable-external-forwarding-in-microsoft-365"><i class="icon-article-doc"></i><span>Enable External Forwarding in Microsoft 365<span></a></li> <li><a href="/article/67-respond-to-email-notifications-to-take-action-in-help-scout"><i class="icon-article-doc"></i><span>Respond to Email Notifications to Take Action in Help Scout<span></a></li> <li><a href="/article/304-deleted-conversations"><i class="icon-article-doc"></i><span>About the Recently Deleted View<span></a></li> <li><a href="/article/231-how-mailboxes-work-in-help-scout"><i class="icon-article-doc"></i><span>How Inboxes Work in Help Scout<span></a></li> <li><a href="/article/1330-auto-forward-from-google-workspace-using-routing"><i class="icon-article-doc"></i><span>Auto-forward From Google Workspace Using Routing<span></a></li> <li><a href="/article/18-create-saved-replies-for-fast-answers"><i class="icon-article-doc"></i><span>Create and Manage Saved Replies for Fast Answers<span></a></li> <li><a href="/article/58-spf-records"><i class="icon-article-doc"></i><span>Changes to SPF Requirements With Help Scout<span></a></li> <li><a href="/article/22-get-started-with-workflows"><i class="icon-article-doc"></i><span>Get Started With Workflows<span></a></li> <li><a href="/article/78-auto-forwarding-from-a-google-workspace-group"><i class="icon-article-doc"></i><span>Auto-forward From a Google Workspace Group<span></a></li> <li><a href="/article/13-create-and-manage-tags"><i class="icon-article-doc"></i><span>Create and Manage Tags<span></a></li> </ul> </div> </section> <aside id="sidebar" class="span3"> <form action="/search" method="GET" id="searchBar" class="sm" autocomplete="off"> <input type="hidden" name="collectionId" value="52449db4e4b0145597daf4e4"/> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search" value="" aria-label="Search" /> <button type="submit"> <span class="sr-only">Toggle Search</span> <i class="icon-search"></i> </button> <div id="serp-dd" style="display: none;" class="sb"> <ul class="result"> </ul> </div> </form> <h3>Categories</h3> <ul class="nav nav-list"> <li ><a href="/category/74-copying-email-to-help-scout">Copy Email to Help Scout <i class="icon-arrow"></i></a></li> <li ><a href="/category/24-mailbox-and-user-settings">Inbox Settings <i class="icon-arrow"></i></a></li> <li ><a href="/category/23-working-with-conversations">Work with Conversations <i class="icon-arrow"></i></a></li> <li ><a href="/category/230-productivity">Productivity <i class="icon-arrow"></i></a></li> <li ><a href="/category/1568-customer-management">Customer Management <i class="icon-arrow"></i></a></li> <li ><a href="/category/604-mobile-apps">Mobile Apps <i class="icon-arrow"></i></a></li> </ul> </aside> </div> <div id="noResults" style="display:none;">No results found</div> <footer> <p>© Help Scout 2025. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=Help+Scout&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

CINXE.COM

Inbox - Legacy - DO NOT DELETE