Plan Your Visit: Frequently Asked Questions

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data-drupal-link-system-path="node/3542">Youth and Community Programs</a> <ul class="menu sub-nav menu-level--3"> <li class="menu-item menu-item--level-3"> <a href="/en/science-education/youth-and-community-programs/pacts" data-drupal-link-system-path="node/2513">PACTS</a> </li> <li class="menu-item menu-item--level-3"> <a href="/en/science-and-education/stem-scholars" data-drupal-link-system-path="node/2458">STEM Scholars</a> </li> <li class="menu-item menu-item--level-3"> <a href="http://scienceinthesummer.fi.edu/">GSK Science in the Summer™</a> </li> <li class="menu-item menu-item--level-3"> <a href="http://mission2mars.fi.edu/">Missions2Mars Program</a> </li> <li class="menu-item menu-item--level-3"> <a href="http://vaccines.fi.edu/">Children's Vaccine Education Program</a> </li> <li class="menu-item menu-item--level-3"> <a href="/en/science-and-education/franklin-at-home" data-drupal-link-system-path="node/3471">Franklin @ Home</a> </li> </ul> </li> </ul> </li> <li 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Podcast</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIO4-X5c_mZMuAgicxECI7Bz">A Practical Guide to the Cosmos</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIMCNKsYmVwjxqLeAx5fISch">Archives & Oddities</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIOWHz94lBDffDUwt66CZ0qC">Ingenious: The Evolution of Innovation</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIOZMf6IUsQxlMcYZx1otToH">The Road to 2050</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIMFWKhysIK8bhTltKi3sflz">Science Stories</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIMja29Ni6S-undo_SRWYDV1">Spark of Science</a> </li> <li class="menu-item menu-item--level-2"> <a href="https://www.youtube.com/playlist?list=PLPJ9psPwBGIPnaWZoRXXNGpiXVfRA939d">That's B.S. (Bad Science)</a> </li> </ul> </li> </ul> </nav> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div class="section-content"> <div class="region region--content-prefix clearfix" id="page-content-prefix"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-simplytheme-page-title" class="block block-core block-page-title-block"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden">Plan Your Visit: Frequently Asked Questions</span> </h1> </div> </div> <div class="main-content"> <main id="main" class="column main-content"> <a id="main-content" tabindex="-1"></a> <div class="layout-content"> <div class="region region--content clearfix" id="content"> <div id="block-simplytheme-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/en">Home</a> <span class="breadcrumb-separator">></span> </li> <li> <a href="/en/plan-your-visit">Plan Your Visit</a> <span class="breadcrumb-separator">></span> </li> <li> <p>Plan Your Visit: Frequently Asked Questions</p> </li> </ol> </nav> </div> <div id="block-simplytheme-content" class="block block-system block-system-main-block"> <article class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="layout-container"> <div class="layout one-column-text columns layout-builder__region"> <div class="contentmain"><div class="block block-layout-builder block-extra-field-block--node--page--content-moderation-control"> </div> </div> </div> </div> <div class="layout-container"> <div class="layout one-column-text columns layout-builder__region"> <div class="contentmain"><div class="block block-layout-builder block-inline-block--card block--block-content--card--only-text"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><h2>Tips For Your Visit</h2><ul><li><strong>Skip the lines:</strong> Buy tickets in advance and guarantee your preferred times!</li><li><a href="/en/membership" data-entity-type="node" data-entity-uuid="96ed6c00-c32a-4f1d-a856-68b586f26bd7" data-entity-substitution="canonical" title="Membership"><strong>Become a Member.</strong></a><strong> </strong>Members of The Franklin Institute enjoy valuable benefits, including unlimited FREE general admission and exclusive discounts on special exhibitions, parking, Sci-Store purchases, and more – all for ONE FULL YEAR! </li><li>Preview <a href="/en/exhibits-experiences" data-entity-type="node" data-entity-uuid="9e290ce2-fe26-4529-bd9e-993ff80df173" data-entity-substitution="canonical" title="Exhibits & Experiences"><strong>exhibits and experiences</strong></a> online. Explore our <a href="/en/plan-your-visit/map" data-entity-type="node" data-entity-uuid="3af04756-0160-40e5-8c83-8b0b99c0ce38" data-entity-substitution="canonical" title="Museum Map"><strong>museum map</strong></a>, <a href="/en/plan-your-visit/daily-schedule" data-entity-type="node" data-entity-uuid="7f2b7fbd-4e21-41d3-b772-732895377db4" data-entity-substitution="canonical" title="Daily Schedule"><strong>daily schedule</strong></a>, and find out more about what you’d like to experience before you arrive. There’s a lot to see! </li><li><strong>Strollers:</strong> Strollers are welcome in the museum. However, large toddler carriers, double-sided strollers, and jogging strollers are not recommended in special exhibition galleries due to space constraints.</li><li><strong>Lost & Found items</strong> are held for up to 24 hours in a museum's guest services office before moving to our central lost and found office, which can be reached at 215-448-1200.</li></ul></div> </div> </div> </div> </div> <div class="layout-container"> <div class="layout-spacing-padding-top layout one-column-text columns layout-builder__region"> <div class="contentmain"><div class="block block-layout-builder block-field-block--node--page--body"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Frequently Asked Questions</h2><h3><a class="link-black" href="/en/plan-your-visit/tickets" data-entity-type="node" data-entity-uuid="31f00194-8cda-45a1-bbab-d96b02de85ea" data-entity-substitution="canonical" title="Tickets">Ticketing</a></h3><details><summary>How long are my tickets good for? </summary><div class="details-wrapper"><p>Tickets are valid for the day of purchase only. You may apply all or a portion of today’s visit to a Franklin Institute membership prior to leaving the museum today.  </p></div></details><details><summary>Can I refund my general admission ticket? </summary><div class="details-wrapper"><p>Tickets are not transferable and may not be refunded but can be exchanged for a different date. </p></div></details><details><summary>Can I refund my membership purchase? </summary><div class="details-wrapper"><p>Please note that memberships are nonrefundable, nontransferable and benefits are subject to change. View member program FAQs on our <a href="/en/membership" data-entity-type="node" data-entity-uuid="96ed6c00-c32a-4f1d-a856-68b586f26bd7" data-entity-substitution="canonical" title="Membership">Membership page</a>. <br> </p></div></details><h3><a class="link-black" href="/en/plan-your-visit" data-entity-type="node" data-entity-uuid="83d2470e-106b-45d9-999d-5514b902f142" data-entity-substitution="canonical" title="Plan Your Visit">Planning Your Visit</a></h3><details><summary>How long does it take to experience The Franklin Institute? </summary><div class="details-wrapper"><p>If you take advantage of all of our exhibitions and experiences, you can spend up to 3 to 4 hours exploring the museum. There’s a lot to see and do at The Franklin Institute! </p></div></details><details><summary>Where can I park? </summary><div class="details-wrapper"><p>The Franklin Institute’s parking garage has a limited number of spaces and reaches capacity often. You can find more information about nearby garages on our <a href="/en/plan-your-visit/getting-here" data-entity-type="node" data-entity-uuid="6065b0db-febd-431f-bde6-9d014764fa18" data-entity-substitution="canonical" title="Getting Here">Directions & Parking</a> page.</p></div></details><details><summary>Does the Museum have resources for guests with sensory processing needs?  </summary><div class="details-wrapper"><p>Yes. Our <a href="/en/plan-your-visit/accessibility" data-entity-type="node" data-entity-uuid="6da14a33-369a-4e9b-b58c-ef2b865a8c6d" data-entity-substitution="canonical" title="Accessibility">accessibility page</a> has more information about resources and accommodations offered throughout the Museum.</p></div></details><details><summary>Is the museum wheelchair accessible? </summary><div class="details-wrapper"><div class="OutlineElement Ltr SCXW171808572 BCX0"><p class="Paragraph SCXW171808572 BCX0"><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US">Yes! However, some experiences and exhibitions have limited accessibility. For more information, check out our </span><a href="https://fi.edu/en/plan-your-visit/accessibility"><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US">Accessibility page</span></a><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US"> or contact our Guest Services team </span><span class="TextRun SCXW171808572 BCX0 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" lang="EN-US">at</span><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US"> 215.448.1200 or </span><a href="mailto:guestservices@fi.edu"><span class="TextRun Underlined SCXW171808572 BCX0 NormalTextRun" lang="EN-US">guestservices@fi.edu</span></a><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US">.</span><span class="EOP SCXW171808572 BCX0"> </span></p></div><div class="OutlineElement Ltr SCXW171808572 BCX0"><p class="Paragraph SCXW171808572 BCX0"><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US"></span><span class="EOP SCXW171808572 BCX0"> </span></p></div><div class="OutlineElement Ltr SCXW171808572 BCX0"><p class="Paragraph SCXW171808572 BCX0"><span class="TextRun SCXW171808572 BCX0 NormalTextRun" lang="EN-US">Standard manual wheelchairs are available upon request at the Ticketing desk. Visitors must leave a valid driver’s license or photo ID with the Ticketing Desk while using the wheelchair. </span><span class="EOP SCXW171808572 BCX0"> </span></p></div></div></details><details><summary>Do you have a guest code of conduct? </summary><div class="details-wrapper"><p>We’re so glad you asked! We're thrilled that you're interested in ensuring a fantastic and safe experience for all our visitors. To help maintain a welcoming and secure environment, we kindly request your cooperation with the following guidelines:</p><ul><li><strong>Respect Exhibits: </strong>Please treat our exhibits with care and respect to ensure they remain in excellent condition for both your future visits and the enjoyment of others.</li><li><strong>No Smoking: </strong>The Museum is a nonsmoking facility, which includes all forms of smoking, including electronic cigarettes. Smoking is strictly prohibited on Museum grounds</li><li><strong>Family-Friendly Attire</strong>: We aim to provide a family-friendly environment. Therefore, we request that all guests wear appropriate attire, including shirts, pants, and shoes, at all times. If clothing features language, images, or reveals parts of the body that may be offensive or unsuitable for other guests, we may ask individuals to leave the Museum.</li></ul><p>Your cooperation in adhering to these guidelines is greatly appreciated, as it contributes to a positive experience for everyone visiting The Franklin Institute. Thank you for your understanding and support!</p><p> </p><p><a class="btn-primary--white" href="/en/museum-policies" data-entity-type="node" data-entity-uuid="6d1f24a2-9371-443a-9585-6a18c0205452" data-entity-substitution="canonical" title="Museum Policies">Museum Policies</a></p></div></details><h3>At the Museum</h3><details><summary>Can I leave and revisit on the same day? </summary><div class="details-wrapper"><p>Absolutely! Your admission ticket is valid all day for the date purchased, and you will receive a wristband. </p></div></details><details><summary><span class="TextRun SCXW100089706 BCX0 NormalTextRun" lang="EN-US">May I bring my own food and beverages into the museum?</span></summary><div class="details-wrapper"><div class="OutlineElement Ltr SCXW126919934 BCX0"><p class="Paragraph SCXW126919934 BCX0"><span class="TextRun SCXW126919934 BCX0 NormalTextRun" lang="EN-US">Yes, you may bring your own food and beverages into the museum to eat in the designated areas. Designated eating areas are in </span><a href="https://fi.edu/en/exhibits-and-experiences/seasonal-events/sciencepark"><span class="TextRun Underlined SCXW126919934 BCX0 NormalTextRun" lang="EN-US">Science Park</span></a><span class="TextRun SCXW126919934 BCX0 NormalTextRun" lang="EN-US">, </span><a href="https://fi.edu/en/plan-your-visit/where-eat-and-stay"><span class="TextRun Underlined SCXW126919934 BCX0 NormalTextRun" lang="EN-US">The Eatery</span></a><span class="TextRun SCXW126919934 BCX0 NormalTextRun" lang="EN-US">, and the front lawn picnic areas. The lunchrooms are also available to the public on weekends and holidays only.</span><span class="EOP SCXW126919934 BCX0"> </span></p></div><div class="OutlineElement Ltr SCXW126919934 BCX0"><p class="Paragraph SCXW126919934 BCX0"><span class="TextRun SCXW126919934 BCX0 NormalTextRun" lang="EN-US"></span></p></div></div></details><details><summary>Is there a place to store coats, bags or luggage?</summary><div class="details-wrapper"><p>We have lockers for small bags, backpacks, and coats. We are not able to store luggage. </p></div></details><details><summary>Is there a lost and found?</summary><div class="details-wrapper"><p>Yes! Lost & Found items are held for up to 24 hours in a museum's guest services office at the Box Office before moving to our central lost and found office, which can be reached at 215-448-1200.</p></div></details><details><summary>Do you have a gift shop? </summary><div class="details-wrapper"><p>Yes! Be sure to stop by to take home a special reminder of your visit. We have unique and educational mementos that relate to our dynamic exhibit halls. <a href="/en/membership" data-entity-type="node" data-entity-uuid="96ed6c00-c32a-4f1d-a856-68b586f26bd7" data-entity-substitution="canonical" title="Membership">Museum members</a> save 10% on every purchase. </p></div></details></div> </div> <div class="block block-layout-builder block-extra-field-block--node--page--links"> </div> <div class="block block-layout-builder block-field-block--node--page--field-metatags"> </div> </div> </div> </div> </div> </article> </div> </div> </div> </main> </div> </div> <footer id="footer" class="footer-region"> <div class="layout-container"> <div class="footer-columns"> <div class="region region--footer-first clearfix"> <nav role="navigation" aria-labelledby="block-footer-menu" id="block-footer" class="block block-menu navigation menu--footer simplytheme-simple-menu"> <h2 class="visually-hidden" id="block-footer-menu">Footer</h2> <ul class="menu menu-level--1"> <li 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