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Types of Service Requests | Office of Facilities
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equal-height-element full-width" id="region-content"> <div class="region-inner region-content-inner"> <a id="main-content" tabindex="-1"></a> <h1 class="title" id="page-title">Types of Service Requests </h1> <div class="block block-system block-main block-system-main odd block-without-title" id="block-system-main"> <div class="block-inner clearfix"> <div class="content clearfix"> <article about="/services/types-service-requests" typeof="foaf:Document" class="node node-page node-published node-not-promoted node-not-sticky author-5 odd clearfix" id="node-page-197"> <!-- --> <span property="dc:title" content="Types of Service Requests" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Please identify the urgency of your request, so that our Customer Service Center can provide timely support. If you need to locate your building superintendent and/or area manager, visit <a dir="ltr" href="/services/building-superintendents">Facilities Services Building Contacts</a>.</p> </div></div></div> </div> <div class="clearfix"> <nav class="links node-links clearfix"></nav> </div> </article> </div> </div> </div> </div> </div> </div> </div><div id="zone-postscript-wrapper" class="zone-wrapper zone-postscript-wrapper clearfix"> <div id="zone-postscript" class="zone zone-postscript clearfix container-12"> <div class="grid-4 region region-postscript-first" id="region-postscript-first"> <div class="region-inner region-postscript-first-inner"> <div class="block block-block block-red-line block-24 block-block-24 odd" id="block-block-24"> <div class="block-inner clearfix"> <h2 class="block-title">Emergency Request</h2> <div class="content clearfix"> <p><strong>Call 203-432-6888</strong></p> <p>What is an emergency request?</p> <ul> <li>A problem that may hurt/damage a person or building</li> <li>Pipe leakage</li> <li>Front entrance door(s) or gate(s) not securing</li> <li>Power outages</li> <li>Toilet overflow</li> <li>Gas smell</li> <li>Too hot or cold in room space</li> </ul> <p><strong>Priority 1 response time:</strong><br /> Within 24 hours of notice</p> <p>Be prepared to provide the following information:</p> <ul> <li>Location of problem (building name, floor, room number)</li> <li>Your NetID</li> <li>Brief description of problem</li> </ul> </div> </div> </div> </div> </div> <div class="grid-4 region region-postscript-second" id="region-postscript-second"> <div class="region-inner region-postscript-second-inner"> <div class="block block-block block-25 block-block-25 odd" id="block-block-25"> <div class="block-inner clearfix"> <h2 class="block-title">Urgent Request</h2> <div class="content clearfix"> <p><a dir="ltr" href="https://yale.assetworks.cloud/ready" target="_self">Submit a request</a></p> <p>What is an urgent request?</p> <ul> <li>Faucet or sink dripping</li> <li>Ballast issues</li> <li>Lighting outages</li> <li>Damaged light fixture</li> <li>Sticking lock</li> <li>Fan noise</li> <li>Loose door handle</li> </ul> <p><strong>Priority 2 response time:</strong><br /> Within 4 days of notice</p> <p>Need help making a request?<br /> View and download a <a dir="ltr" href="/sites/default/files/files/AssetWorks/Create%20FWR%20Request_FINAL.pdf" target="_blank">step-by-step guide to using the Facilities work request (FWR) system</a>.</p> </div> </div> </div> </div> </div> <div class="grid-4 region region-postscript-third" id="region-postscript-third"> <div class="region-inner region-postscript-third-inner"> <div class="block block-block block-26 block-block-26 odd" id="block-block-26"> <div class="block-inner clearfix"> <h2 class="block-title">Routine Request</h2> <div class="content clearfix"> <p><a dir="ltr" href="https://yale.assetworks.cloud/ready" target="_self">Submit a request</a></p> <p>What is a routine request?</p> <ul> <li>Alterations and renovations</li> <li>Cracked window glass</li> <li>Damaged walls</li> <li>Requests for billable services, including picture hanging, wall outlet installation, etc.</li> </ul> <p><strong>Priority 3 response time:</strong><br /> Within 14 days of notice</p> <p>Need help making a request?<br /> View and download a <a dir="ltr" href="/sites/default/files/files/AssetWorks/Create%20FWR%20Request_FINAL.pdf" target="_blank">step-by-step guide to using the Facilities work request (FWR) system</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer id="section-footer" class="section section-footer" role="contentinfo"> <div id="zone-footer-wrapper" class="zone-wrapper zone-footer-wrapper clearfix"> <div id="zone-footer" class="zone zone-footer clearfix container-12"> <div class="grid-2 region region-footer-first" id="region-footer-first"> <div class="region-inner region-footer-first-inner"> <div class="footer-logo"><a href="http://www.yale.edu" class="y-icons y-yale 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