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Freshworks Marketplace: Apps & Integrations
<!DOCTYPE html> <html lang="en"> <head><meta charset="utf-8"> <title>Freshworks Marketplace: Apps & Integrations</title> <meta name="viewport" content="width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=5.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta application-name="Freshworks Marketplace"> <meta name="og:type" content="website"> <meta name="og:image" content="https://d3oc9eyfpjcc28.cloudfront.net/images/fworks-home-page-og-share.png"> <meta name="og:url" content="https://d3oc9eyfpjcc28.cloudfront.net"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:image" content="https://d3oc9eyfpjcc28.cloudfront.net/images/fworks-home-page-og-share.png"> <link rel="icon" type="image/x-icon" href="/apps/favicon.ico"> <link rel="canonical" href="https://www.freshworks.com/apps/"> <meta name="description" content="Integrate your Freshworks products with popular tools such as Facebook, Slack, Mailchimp, Zapier, and many more. 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(max-width:1456px){.panel[data-v-1be55ab8]{grid-template-columns:repeat(auto-fill,minmax(257px,1fr))}}@media only screen and (max-width:1156px){.panel[data-v-1be55ab8]{grid-template-columns:repeat(auto-fill,minmax(225px,1fr))}}.website .view-all.route[data-v-1be55ab8]{width:97px}.website .title[data-v-1be55ab8]{color:#0b1320;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;font-family:var(--font-stack-primary);font-size:1rem;font-weight:700;line-height:1.4}.website .title span[data-v-1be55ab8]{margin-top:2px;width:20px}.description[data-v-1be55ab8]{border-radius:10px;color:#475867;font-family:var(--font-stack-secondary);font-size:.875rem;font-weight:400;line-height:14px;margin-top:8px}</style></head> <body ><div id="__nuxt"><div><div data-v-d16b7a98><header data-v-d16b7a98 data-v-575bbef1><nav data-v-575bbef1><div class="nav-opaque nav-primary-wrapper" data-v-575bbef1><div class="nav-primary l-page" data-v-575bbef1><div class="nav-logo-wrapper" data-v-575bbef1><a href="/apps/" class="router-link-active logo logo-fworks" role="a" data-v-575bbef1> Freshworks Marketplace </a><span class="nav-burger" data-v-575bbef1><span class="nav-burger-icon" data-v-575bbef1></span></span></div><!----><ul class="l-nav-list nav-main-menu" role="menu" data-v-575bbef1><!--[--><li class="card-nav has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" aria-expanded="false" class="nav-label" role="menuitem" data-v-575bbef1>Products</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu nav-product" data-v-575bbef1><li class="nav-persona-product-column" data-v-575bbef1><h3 data-v-575bbef1>Software</h3><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-suite/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Service Suite</p><span class="desc" data-v-575bbef1>The all-in-one solution, boosted with generative AI</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshdesk/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshdesk</p><span class="desc" data-v-575bbef1>Delight customers and agents with effortless service and support</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/live-chat-software/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshchat</p><span class="desc" data-v-575bbef1>AI-powered bots and live chat and across every messaging channel</span><span class="label" data-v-575bbef1></span></div></a></li><!--]--></ul></div></li><li class="nav-persona-product-column column-2" data-v-575bbef1><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshservice</p><span class="desc" data-v-575bbef1>Modern and intuitive IT and business team management</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshsales</p><span class="desc" data-v-575bbef1>Boost sales and productivity with a unified CRM</span><span class="label" data-v-575bbef1></span></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Freshmarketer</p><span class="desc" data-v-575bbef1>Multichannel marketing campaigns for e-commerce</span><span class="label" data-v-575bbef1></span></div></a></li><!--]--></ul></div></li><li class="divider hide-in-mobile-and-tablet" data-v-575bbef1></li><li class="nav-persona-product-column" data-v-575bbef1><h3 data-v-575bbef1>Solutions</h3><div class="persona-column-inner" data-v-575bbef1><ul class="product-list" data-v-575bbef1><!--[--><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/customer-service-solutions/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Service & Support</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/it-solutions/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>IT Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/conversational-engagement/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Conversational Engagement</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/marketing/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Marketing Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Enterprise Service Management</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm/sales/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Sales Automation</p></div></a></li><li class="nav-sub-item nav-logo-tagline" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/crm-platform/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Customer Relationship Management</p></div></a></li><!--]--></ul></div></li><li class="bottom-pane hide-in-mobile-and-tablet" data-v-575bbef1><a href="https://www.freshworks.com/products/" data-v-575bbef1><div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center" data-v-575bbef1><span class="forward--link" data-v-575bbef1>View all products and solutions</span></div></a></li></ul></div></li><li class="hide-in-desktop nav-main-item" role="presentation" data-v-575bbef1><a href="/apps/" target="_self" class="nav-label" data-v-575bbef1>Marketplace</a></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-575bbef1>Platform</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu platform-menu" data-v-575bbef1><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>Our Platform</h3><!--[--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/platform/" data-v-575bbef1>Overview</a></p></div><!--]--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/freddy-ai/" data-v-575bbef1>AI capabilities</a></p></div><!--]--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" data-v-575bbef1>Latest innovations</a></p></div><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>Integrations</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/apps/" data-v-575bbef1>Marketplace</a></p></div><!--]--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://developers.freshworks.com/" data-v-575bbef1>Developer Portal</a></p></div><!--]--><!--[--><div class="title-item" data-v-575bbef1><p class="submenu-text" data-v-575bbef1><a href="https://www.freshworks.com/platform/technology-alliances/" data-v-575bbef1>Technology Alliances</a></p></div><!--]--><!--[--><!----><!--]--><!--]--></li><li class="container-item" data-v-575bbef1><h3 data-v-575bbef1>What's New</h3><!--[--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><!----><!--]--><!--[--><div class="title-item" data-v-575bbef1><li class="nav-sub-item nav-logo-tagline hide-in-mobile-and-tablet" data-v-575bbef1><a rel="noopener noreferrer" href="https://www.freshworks.com/product-launches/" class="nav-sub-label" data-v-575bbef1><div class="persona-product-card" data-v-575bbef1><p class="product-heading" data-v-575bbef1>Q2 ’23 Launch Announcements</p><p class="description-text" data-v-575bbef1>Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p></div></a></li><p class="submenu-text hide-in-desktop" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" data-v-575bbef1>Q2 ’23 Launch Announcements</a></p></div><!--]--><!--]--></li></ul></div></li><li class="has-sub-menu nav-main-item" role="presentation" data-v-575bbef1><div role="presentation" data-v-575bbef1><a href="#" aria-haspopup="true" class="nav-label" role="menuitem" data-v-575bbef1>Resources</a><i class="icon-arrow-down nav-sub-toggle" aria-hidden="true" data-v-575bbef1></i><ul class="l-nav-list nav-sub-menu" data-v-575bbef1><!--[--><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/product-launches/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Product Innovations</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/customers/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Case studies</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://community.freshworks.com/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Community</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/academy/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Training</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/support/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Support</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/about/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>About</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/leadership/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Leadership</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/careers/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Careers</span></a></li><li class="nav-sub-item" data-v-575bbef1><a href="https://www.freshworks.com/company/partners/" target="_self" class="nav-sub-label" data-v-575bbef1><span class="label" data-v-575bbef1>Partners</span></a></li><!--]--></ul></div></li><!--]--></ul></div></div><div class="main hero" data-v-575bbef1><div data-v-575bbef1><div class="top-bar" data-v-575bbef1><a href="/apps/" class="router-link-active home-link hide-in-desktop show" role="a" data-v-575bbef1></a><span data-v-575bbef1></span><span class="nav-burger" data-v-575bbef1><span class="nav-burger-icon" data-v-575bbef1></span></span></div><!----><div class="hero-non-sticky" data-v-575bbef1><div class="hero-left-section" data-v-575bbef1><div class="hero-title" data-v-575bbef1><h1 class="hero-sub-header" data-v-575bbef1>Freshworks Marketplace</h1></div><span data-v-575bbef1></span></div><div class="hero-right-section" data-v-575bbef1><div class="help-section" data-v-575bbef1></div></div></div></div></div></nav></header><!--[--><div class="page-wrapper"><!--[--><div class="mp-container content" data-v-996e4304><!--[--><div class="website filters-container" data-v-84f5b560><!----><div class="side-nav-wrapper hide-in-mobile-and-tablet flex-column" data-v-84f5b560><div class="section-heading sort" data-v-84f5b560><div class="sub-heading" data-v-84f5b560><div class="sort-dropdown" data-v-84f5b560 data-v-2970914b><div class="sort-dropdown-button" aria-expanded="false" tabindex="0" data-v-2970914b><div class="sort-text" data-v-2970914b>Sort by: <span class="selected-sort" data-v-2970914b>Relevance</span></div><div class="sort-icon" data-v-2970914b><fw-icon name="chevron-down" size="10" color="black" data-v-2970914b></fw-icon></div></div><!----></div><div class="collapse-icon" data-v-84f5b560><img src="/apps/_nuxt/collapse-close.36a53c79.svg" alt="collapse-icon" data-v-84f5b560></div></div></div><div class="product-section" data-v-84f5b560><div class="sub-heading" data-v-84f5b560><fw-icon name="products" size="14" data-v-84f5b560></fw-icon> Products</div><div class="product-list" data-v-84f5b560><div class="product-filter-container" data-v-84f5b560 data-v-7f2ae37a><!--[--><fw-radio checked value="freshworks" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshworks-dew.svg" class="logo" alt="All Products" data-v-7f2ae37a> All Products</label></fw-radio><fw-radio value="freshdesk" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshdesk-dew.svg" class="logo" alt="Freshdesk" data-v-7f2ae37a> Freshdesk</label></fw-radio><fw-radio value="freshservice" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshservice-dew.svg" class="logo" alt="Freshservice" data-v-7f2ae37a> Freshservice</label></fw-radio><fw-radio value="freshsales" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshsales-dew.svg" class="logo" alt="Freshsales Classic" data-v-7f2ae37a> Freshsales Classic</label></fw-radio><fw-radio value="freshchat" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshchat-dew.svg" class="logo" alt="Freshchat Classic" data-v-7f2ae37a> Freshchat Classic</label></fw-radio><fw-radio value="freshcaller" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshcaller-dew.svg" class="logo" alt="Freshcaller Classic" data-v-7f2ae37a> Freshcaller Classic</label></fw-radio><fw-radio value="freshworks_crm" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshworks_crm-dew.svg" class="logo" alt="Freshsales Suite" data-v-7f2ae37a> Freshsales Suite</label></fw-radio><fw-radio value="freshteam" data-v-7f2ae37a><label class="product-radio-label" data-v-7f2ae37a><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/product-logos/freshteam-dew.svg" class="logo" alt="Freshteam" data-v-7f2ae37a> Freshteam</label></fw-radio><!--]--></div></div></div><div class="payment-section" data-v-84f5b560><div class="sub-heading" data-v-84f5b560><img src="/apps/_nuxt/price_filter.6ca22cae.svg" alt="Payment Filter" data-v-84f5b560> Payment</div><div class="flex-wrapper" data-v-84f5b560><fw-checkbox data-v-84f5b560>Free Apps</fw-checkbox><fw-checkbox data-v-84f5b560>Paid Apps</fw-checkbox><fw-checkbox data-v-84f5b560>In-App Purchase</fw-checkbox></div></div><div class="categories-section" data-v-84f5b560><div class="sub-heading" data-v-84f5b560><img src="/apps/_nuxt/category_filter.ec3f1719.svg" alt="Category Filter" data-v-84f5b560> Categories</div><div role="list" data-v-84f5b560><!--[--><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="155" type="checkbox" name="AI & Bots" class="category-checkbox" aria-checked="false" aria-label="Select category: AI & Bots" data-v-666d3f3a><label for="155" class="checkbox-label" data-v-666d3f3a>AI & Bots</label><!----></div><div class="subcategory-list" role="region" aria-label="Subcategories for AI & Bots" data-v-666d3f3a><!--[--><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="160" type="checkbox" name="Administrative & Project Management" class="category-checkbox" aria-checked="false" aria-label="Select category: Administrative & Project Management" data-v-666d3f3a><label for="160" class="checkbox-label" data-v-666d3f3a>Administrative & Project Management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Administrative & Project Management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="203" type="checkbox" name="Project Planning & Management" value="Project Planning & Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Project Planning & Management" data-v-666d3f3a><label for="203" class="checkbox-label" data-v-666d3f3a>Project Planning & Management</label></div><div class="category-container" data-v-666d3f3a><input id="204" type="checkbox" name="Agile Methodologies" value="Agile Methodologies" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Agile Methodologies" data-v-666d3f3a><label for="204" class="checkbox-label" data-v-666d3f3a>Agile Methodologies</label></div><div class="category-container" data-v-666d3f3a><input id="205" type="checkbox" name="Administrative Management" value="Administrative Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Administrative Management" data-v-666d3f3a><label for="205" class="checkbox-label" data-v-666d3f3a>Administrative Management</label></div><div class="category-container" data-v-666d3f3a><input id="206" type="checkbox" name="Time Tracking & Management" value="Time Tracking & Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Time Tracking & Management" data-v-666d3f3a><label for="206" class="checkbox-label" data-v-666d3f3a>Time Tracking & Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="91" type="checkbox" name="Assets & Incident Management" class="category-checkbox" aria-checked="false" aria-label="Select category: Assets & Incident Management" data-v-666d3f3a><label for="91" class="checkbox-label" data-v-666d3f3a>Assets & Incident Management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Assets & Incident Management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="223" type="checkbox" name="Device & Infrastructure Management" value="Device & Infrastructure Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Device & Infrastructure Management" data-v-666d3f3a><label for="223" class="checkbox-label" data-v-666d3f3a>Device & Infrastructure Management</label></div><div class="category-container" data-v-666d3f3a><input id="224" type="checkbox" name="Device & Assets Management" value="Device & Assets Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Device & Assets Management" data-v-666d3f3a><label for="224" class="checkbox-label" data-v-666d3f3a>Device & Assets Management</label></div><div class="category-container" data-v-666d3f3a><input id="225" type="checkbox" name="Incident & Change Management" value="Incident & Change Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Incident & Change Management" data-v-666d3f3a><label for="225" class="checkbox-label" data-v-666d3f3a>Incident & Change Management</label></div><div class="category-container" data-v-666d3f3a><input id="226" type="checkbox" name="Remote & Secure Access" value="Remote & Secure Access" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Remote & Secure Access" data-v-666d3f3a><label for="226" class="checkbox-label" data-v-666d3f3a>Remote & Secure Access</label></div><div class="category-container" data-v-666d3f3a><input id="227" type="checkbox" name="Endpoint & Patch Management" value="Endpoint & Patch Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Endpoint & Patch Management" data-v-666d3f3a><label for="227" class="checkbox-label" data-v-666d3f3a>Endpoint & Patch Management</label></div><div class="category-container" data-v-666d3f3a><input id="228" type="checkbox" name="Network Monitoring & Management" value="Network Monitoring & Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Network Monitoring & Management" data-v-666d3f3a><label for="228" class="checkbox-label" data-v-666d3f3a>Network Monitoring & Management</label></div><div class="category-container" data-v-666d3f3a><input id="229" type="checkbox" name="Data Center Capacity & Integration Management" value="Data Center Capacity & Integration Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Center Capacity & Integration Management" data-v-666d3f3a><label for="229" class="checkbox-label" data-v-666d3f3a>Data Center Capacity & Integration Management</label></div><div class="category-container" data-v-666d3f3a><input id="230" type="checkbox" name="Event Management" value="Event Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Event Management" data-v-666d3f3a><label for="230" class="checkbox-label" data-v-666d3f3a>Event Management</label></div><div class="category-container" data-v-666d3f3a><input id="231" type="checkbox" name="Operational Intelligence" value="Operational Intelligence" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Operational Intelligence" data-v-666d3f3a><label for="231" class="checkbox-label" data-v-666d3f3a>Operational Intelligence</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="86" type="checkbox" name="CRM & Sales" class="category-checkbox" aria-checked="false" aria-label="Select category: CRM & Sales" data-v-666d3f3a><label for="86" class="checkbox-label" data-v-666d3f3a>CRM & Sales</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for CRM & Sales" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="162" type="checkbox" name="Lead Management" value="Lead Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Lead Management" data-v-666d3f3a><label for="162" class="checkbox-label" data-v-666d3f3a>Lead Management</label></div><div class="category-container" data-v-666d3f3a><input id="163" type="checkbox" name="Sales Pipeline Management" value="Sales Pipeline Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Sales Pipeline Management" data-v-666d3f3a><label for="163" class="checkbox-label" data-v-666d3f3a>Sales Pipeline Management</label></div><div class="category-container" data-v-666d3f3a><input id="164" type="checkbox" name="Contact Management" value="Contact Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Contact Management" data-v-666d3f3a><label for="164" class="checkbox-label" data-v-666d3f3a>Contact Management</label></div><div class="category-container" data-v-666d3f3a><input id="165" type="checkbox" name="Survey Management" value="Survey Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Survey Management" data-v-666d3f3a><label for="165" class="checkbox-label" data-v-666d3f3a>Survey Management</label></div><div class="category-container" data-v-666d3f3a><input id="166" type="checkbox" name="Feedback & Insights" value="Feedback & Insights" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Feedback & Insights" data-v-666d3f3a><label for="166" class="checkbox-label" data-v-666d3f3a>Feedback & Insights</label></div><div class="category-container" data-v-666d3f3a><input id="167" type="checkbox" name="Promotions & Offers" value="Promotions & Offers" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Promotions & Offers" data-v-666d3f3a><label for="167" class="checkbox-label" data-v-666d3f3a>Promotions & Offers</label></div><div class="category-container" data-v-666d3f3a><input id="168" type="checkbox" name="Customer Relationship Management" value="Customer Relationship Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Customer Relationship Management" data-v-666d3f3a><label for="168" class="checkbox-label" data-v-666d3f3a>Customer Relationship Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="85" type="checkbox" name="Chat, Video & Telephony" class="category-checkbox" aria-checked="false" aria-label="Select category: Chat, Video & Telephony" data-v-666d3f3a><label for="85" class="checkbox-label" data-v-666d3f3a>Chat, Video & Telephony</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Chat, Video & Telephony" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="174" type="checkbox" name="Voice & Call" value="Voice & Call" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Voice & Call" data-v-666d3f3a><label for="174" class="checkbox-label" data-v-666d3f3a>Voice & Call</label></div><div class="category-container" data-v-666d3f3a><input id="175" type="checkbox" name="Video Conferencing" value="Video Conferencing" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Video Conferencing" data-v-666d3f3a><label for="175" class="checkbox-label" data-v-666d3f3a>Video Conferencing</label></div><div class="category-container" data-v-666d3f3a><input id="176" type="checkbox" name="Omni-Channel Support" value="Omni-Channel Support" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Omni-Channel Support" data-v-666d3f3a><label for="176" class="checkbox-label" data-v-666d3f3a>Omni-Channel Support</label></div><div class="category-container" data-v-666d3f3a><input id="177" type="checkbox" name="Live Chat, Email & Messaging" value="Live Chat, Email & Messaging" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Live Chat, Email & Messaging" data-v-666d3f3a><label for="177" class="checkbox-label" data-v-666d3f3a>Live Chat, Email & Messaging</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="153" type="checkbox" name="Commerce & Shipping" class="category-checkbox" aria-checked="false" aria-label="Select category: Commerce & Shipping" data-v-666d3f3a><label for="153" class="checkbox-label" data-v-666d3f3a>Commerce & Shipping</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Commerce & Shipping" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="180" type="checkbox" name="Order Management" value="Order Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Order Management" data-v-666d3f3a><label for="180" class="checkbox-label" data-v-666d3f3a>Order Management</label></div><div class="category-container" data-v-666d3f3a><input id="181" type="checkbox" name="Returns & Refunds" value="Returns & Refunds" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Returns & Refunds" data-v-666d3f3a><label for="181" class="checkbox-label" data-v-666d3f3a>Returns & Refunds</label></div><div class="category-container" data-v-666d3f3a><input id="182" type="checkbox" name="Shipping Management" value="Shipping Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Shipping Management" data-v-666d3f3a><label for="182" class="checkbox-label" data-v-666d3f3a>Shipping Management</label></div><div class="category-container" data-v-666d3f3a><input id="183" type="checkbox" name="Fulfillment & Delivery" value="Fulfillment & Delivery" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Fulfillment & Delivery" data-v-666d3f3a><label for="183" class="checkbox-label" data-v-666d3f3a>Fulfillment & Delivery</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="84" type="checkbox" name="Data management & Analytics" class="category-checkbox" aria-checked="false" aria-label="Select category: Data management & Analytics" data-v-666d3f3a><label for="84" class="checkbox-label" data-v-666d3f3a>Data management & Analytics</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Data management & Analytics" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="207" type="checkbox" name="Data Migration" value="Data Migration" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Migration" data-v-666d3f3a><label for="207" class="checkbox-label" data-v-666d3f3a>Data Migration</label></div><div class="category-container" data-v-666d3f3a><input id="208" type="checkbox" name="Data Synchronization" value="Data Synchronization" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Synchronization" data-v-666d3f3a><label for="208" class="checkbox-label" data-v-666d3f3a>Data Synchronization</label></div><div class="category-container" data-v-666d3f3a><input id="209" type="checkbox" name="Data Mapping & Transformation" value="Data Mapping & Transformation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Mapping & Transformation" data-v-666d3f3a><label for="209" class="checkbox-label" data-v-666d3f3a>Data Mapping & Transformation</label></div><div class="category-container" data-v-666d3f3a><input id="210" type="checkbox" name="Customer Data Integration" value="Customer Data Integration" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Customer Data Integration" data-v-666d3f3a><label for="210" class="checkbox-label" data-v-666d3f3a>Customer Data Integration</label></div><div class="category-container" data-v-666d3f3a><input id="211" type="checkbox" name="Data Retention & Integration" value="Data Retention & Integration" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Retention & Integration" data-v-666d3f3a><label for="211" class="checkbox-label" data-v-666d3f3a>Data Retention & Integration</label></div><div class="category-container" data-v-666d3f3a><input id="212" type="checkbox" name="Dashboard & Reporting" value="Dashboard & Reporting" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Dashboard & Reporting" data-v-666d3f3a><label for="212" class="checkbox-label" data-v-666d3f3a>Dashboard & Reporting</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="154" type="checkbox" name="DevOps" class="category-checkbox" aria-checked="false" aria-label="Select category: DevOps" data-v-666d3f3a><label for="154" class="checkbox-label" data-v-666d3f3a>DevOps</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for DevOps" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="237" type="checkbox" name="DevOps Lifecycle" value="DevOps Lifecycle" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: DevOps Lifecycle" data-v-666d3f3a><label for="237" class="checkbox-label" data-v-666d3f3a>DevOps Lifecycle</label></div><div class="category-container" data-v-666d3f3a><input id="238" type="checkbox" name="DevOps Insights" value="DevOps Insights" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: DevOps Insights" data-v-666d3f3a><label for="238" class="checkbox-label" data-v-666d3f3a>DevOps Insights</label></div><div class="category-container" data-v-666d3f3a><input id="239" type="checkbox" name="CI/CD" value="CI/CD" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: CI/CD" data-v-666d3f3a><label for="239" class="checkbox-label" data-v-666d3f3a>CI/CD</label></div><div class="category-container" data-v-666d3f3a><input id="240" type="checkbox" name="DevOps Tools & Integrations" value="DevOps Tools & Integrations" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: DevOps Tools & Integrations" data-v-666d3f3a><label for="240" class="checkbox-label" data-v-666d3f3a>DevOps Tools & Integrations</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="109" type="checkbox" name="HR management" class="category-checkbox" aria-checked="false" aria-label="Select category: HR management" data-v-666d3f3a><label for="109" class="checkbox-label" data-v-666d3f3a>HR management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for HR management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="218" type="checkbox" name="Recruitment & Hiring" value="Recruitment & Hiring" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Recruitment & Hiring" data-v-666d3f3a><label for="218" class="checkbox-label" data-v-666d3f3a>Recruitment & Hiring</label></div><div class="category-container" data-v-666d3f3a><input id="219" type="checkbox" name="Employee Management & Engagement" value="Employee Management & Engagement" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Employee Management & Engagement" data-v-666d3f3a><label for="219" class="checkbox-label" data-v-666d3f3a>Employee Management & Engagement</label></div><div class="category-container" data-v-666d3f3a><input id="220" type="checkbox" name="HR System Integration" value="HR System Integration" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: HR System Integration" data-v-666d3f3a><label for="220" class="checkbox-label" data-v-666d3f3a>HR System Integration</label></div><div class="category-container" data-v-666d3f3a><input id="221" type="checkbox" name="Candidate Tracking & Evaluation" value="Candidate Tracking & Evaluation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Candidate Tracking & Evaluation" data-v-666d3f3a><label for="221" class="checkbox-label" data-v-666d3f3a>Candidate Tracking & Evaluation</label></div><div class="category-container" data-v-666d3f3a><input id="222" type="checkbox" name="Onboarding & Training" value="Onboarding & Training" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Onboarding & Training" data-v-666d3f3a><label for="222" class="checkbox-label" data-v-666d3f3a>Onboarding & Training</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="161" type="checkbox" name="IT Service Management" class="category-checkbox" aria-checked="false" aria-label="Select category: IT Service Management" data-v-666d3f3a><label for="161" class="checkbox-label" data-v-666d3f3a>IT Service Management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for IT Service Management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="241" type="checkbox" name="ITSM Agent Workspace" value="ITSM Agent Workspace" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: ITSM Agent Workspace" data-v-666d3f3a><label for="241" class="checkbox-label" data-v-666d3f3a>ITSM Agent Workspace</label></div><div class="category-container" data-v-666d3f3a><input id="242" type="checkbox" name="ITSM Analytics & Reporting" value="ITSM Analytics & Reporting" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: ITSM Analytics & Reporting" data-v-666d3f3a><label for="242" class="checkbox-label" data-v-666d3f3a>ITSM Analytics & Reporting</label></div><div class="category-container" data-v-666d3f3a><input id="243" type="checkbox" name="ITSM Virtual Agent" value="ITSM Virtual Agent" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: ITSM Virtual Agent" data-v-666d3f3a><label for="243" class="checkbox-label" data-v-666d3f3a>ITSM Virtual Agent</label></div><div class="category-container" data-v-666d3f3a><input id="244" type="checkbox" name="On-Call Scheduling" value="On-Call Scheduling" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: On-Call Scheduling" data-v-666d3f3a><label for="244" class="checkbox-label" data-v-666d3f3a>On-Call Scheduling</label></div><div class="category-container" data-v-666d3f3a><input id="245" type="checkbox" name="Service Mapping" value="Service Mapping" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Service Mapping" data-v-666d3f3a><label for="245" class="checkbox-label" data-v-666d3f3a>Service Mapping</label></div><div class="category-container" data-v-666d3f3a><input id="246" type="checkbox" name="Service Integration & Management" value="Service Integration & Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Service Integration & Management" data-v-666d3f3a><label for="246" class="checkbox-label" data-v-666d3f3a>Service Integration & Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="89" type="checkbox" name="Knowledge & Content Management" class="category-checkbox" aria-checked="false" aria-label="Select category: Knowledge & Content Management" data-v-666d3f3a><label for="89" class="checkbox-label" data-v-666d3f3a>Knowledge & Content Management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Knowledge & Content Management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="191" type="checkbox" name="Knowledge Base Management" value="Knowledge Base Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Knowledge Base Management" data-v-666d3f3a><label for="191" class="checkbox-label" data-v-666d3f3a>Knowledge Base Management</label></div><div class="category-container" data-v-666d3f3a><input id="192" type="checkbox" name="Training & Education" value="Training & Education" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Training & Education" data-v-666d3f3a><label for="192" class="checkbox-label" data-v-666d3f3a>Training & Education</label></div><div class="category-container" data-v-666d3f3a><input id="193" type="checkbox" name="Content Management" value="Content Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Content Management" data-v-666d3f3a><label for="193" class="checkbox-label" data-v-666d3f3a>Content Management</label></div><div class="category-container" data-v-666d3f3a><input id="194" type="checkbox" name="File Sharing" value="File Sharing" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: File Sharing" data-v-666d3f3a><label for="194" class="checkbox-label" data-v-666d3f3a>File Sharing</label></div><div class="category-container" data-v-666d3f3a><input id="195" type="checkbox" name="Esignatures" value="Esignatures" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Esignatures" data-v-666d3f3a><label for="195" class="checkbox-label" data-v-666d3f3a>Esignatures</label></div><div class="category-container" data-v-666d3f3a><input id="196" type="checkbox" name="Proposals & Contracts" value="Proposals & Contracts" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Proposals & Contracts" data-v-666d3f3a><label for="196" class="checkbox-label" data-v-666d3f3a>Proposals & Contracts</label></div><div class="category-container" data-v-666d3f3a><input id="197" type="checkbox" name="Translation" value="Translation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Translation" data-v-666d3f3a><label for="197" class="checkbox-label" data-v-666d3f3a>Translation</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="157" type="checkbox" name="Marketing & Brand Management" class="category-checkbox" aria-checked="false" aria-label="Select category: Marketing & Brand Management" data-v-666d3f3a><label for="157" class="checkbox-label" data-v-666d3f3a>Marketing & Brand Management</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Marketing & Brand Management" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="169" type="checkbox" name="Marketing Campaign Management" value="Marketing Campaign Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Marketing Campaign Management" data-v-666d3f3a><label for="169" class="checkbox-label" data-v-666d3f3a>Marketing Campaign Management</label></div><div class="category-container" data-v-666d3f3a><input id="170" type="checkbox" name="Customer Data & Analytics" value="Customer Data & Analytics" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Customer Data & Analytics" data-v-666d3f3a><label for="170" class="checkbox-label" data-v-666d3f3a>Customer Data & Analytics</label></div><div class="category-container" data-v-666d3f3a><input id="171" type="checkbox" name="Customer Segmentation" value="Customer Segmentation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Customer Segmentation" data-v-666d3f3a><label for="171" class="checkbox-label" data-v-666d3f3a>Customer Segmentation</label></div><div class="category-container" data-v-666d3f3a><input id="172" type="checkbox" name="Cross-Channel & Multichannel Marketing" value="Cross-Channel & Multichannel Marketing" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Cross-Channel & Multichannel Marketing" data-v-666d3f3a><label for="172" class="checkbox-label" data-v-666d3f3a>Cross-Channel & Multichannel Marketing</label></div><div class="category-container" data-v-666d3f3a><input id="173" type="checkbox" name="Brand Management" value="Brand Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Brand Management" data-v-666d3f3a><label for="173" class="checkbox-label" data-v-666d3f3a>Brand Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="136" type="checkbox" name="Orchestration Apps" class="category-checkbox" aria-checked="false" aria-label="Select category: Orchestration Apps" data-v-666d3f3a><label for="136" class="checkbox-label" data-v-666d3f3a>Orchestration Apps</label><!----></div><div class="subcategory-list" role="region" aria-label="Subcategories for Orchestration Apps" data-v-666d3f3a><!--[--><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="92" type="checkbox" name="Payments, Accounting & Billing" class="category-checkbox" aria-checked="false" aria-label="Select category: Payments, Accounting & Billing" data-v-666d3f3a><label for="92" class="checkbox-label" data-v-666d3f3a>Payments, Accounting & Billing</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Payments, Accounting & Billing" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="184" type="checkbox" name="Invoice Management" value="Invoice Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Invoice Management" data-v-666d3f3a><label for="184" class="checkbox-label" data-v-666d3f3a>Invoice Management</label></div><div class="category-container" data-v-666d3f3a><input id="185" type="checkbox" name="Payment Processing" value="Payment Processing" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Payment Processing" data-v-666d3f3a><label for="185" class="checkbox-label" data-v-666d3f3a>Payment Processing</label></div><div class="category-container" data-v-666d3f3a><input id="186" type="checkbox" name="Billing & Subscription Management" value="Billing & Subscription Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Billing & Subscription Management" data-v-666d3f3a><label for="186" class="checkbox-label" data-v-666d3f3a>Billing & Subscription Management</label></div><div class="category-container" data-v-666d3f3a><input id="187" type="checkbox" name="Refunds & Dispute Management" value="Refunds & Dispute Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Refunds & Dispute Management" data-v-666d3f3a><label for="187" class="checkbox-label" data-v-666d3f3a>Refunds & Dispute Management</label></div><div class="category-container" data-v-666d3f3a><input id="188" type="checkbox" name="Accounting Compliance" value="Accounting Compliance" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Accounting Compliance" data-v-666d3f3a><label for="188" class="checkbox-label" data-v-666d3f3a>Accounting Compliance</label></div><div class="category-container" data-v-666d3f3a><input id="189" type="checkbox" name="Discount Management" value="Discount Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Discount Management" data-v-666d3f3a><label for="189" class="checkbox-label" data-v-666d3f3a>Discount Management</label></div><div class="category-container" data-v-666d3f3a><input id="190" type="checkbox" name="Account Management" value="Account Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Account Management" data-v-666d3f3a><label for="190" class="checkbox-label" data-v-666d3f3a>Account Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="159" type="checkbox" name="Productivity, Utility & Workflows" class="category-checkbox" aria-checked="false" aria-label="Select category: Productivity, Utility & Workflows" data-v-666d3f3a><label for="159" class="checkbox-label" data-v-666d3f3a>Productivity, Utility & Workflows</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Productivity, Utility & Workflows" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="232" type="checkbox" name="Workflow & Task Automation" value="Workflow & Task Automation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Workflow & Task Automation" data-v-666d3f3a><label for="232" class="checkbox-label" data-v-666d3f3a>Workflow & Task Automation</label></div><div class="category-container" data-v-666d3f3a><input id="233" type="checkbox" name="Utility Tools" value="Utility Tools" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Utility Tools" data-v-666d3f3a><label for="233" class="checkbox-label" data-v-666d3f3a>Utility Tools</label></div><div class="category-container" data-v-666d3f3a><input id="234" type="checkbox" name="Productivity & Creativity Tools" value="Productivity & Creativity Tools" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Productivity & Creativity Tools" data-v-666d3f3a><label for="234" class="checkbox-label" data-v-666d3f3a>Productivity & Creativity Tools</label></div><div class="category-container" data-v-666d3f3a><input id="235" type="checkbox" name="User Interface Tools" value="User Interface Tools" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: User Interface Tools" data-v-666d3f3a><label for="235" class="checkbox-label" data-v-666d3f3a>User Interface Tools</label></div><div class="category-container" data-v-666d3f3a><input id="236" type="checkbox" name="Field Service Management" value="Field Service Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Field Service Management" data-v-666d3f3a><label for="236" class="checkbox-label" data-v-666d3f3a>Field Service Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="93" type="checkbox" name="Security, Risk & Compliance" class="category-checkbox" aria-checked="false" aria-label="Select category: Security, Risk & Compliance" data-v-666d3f3a><label for="93" class="checkbox-label" data-v-666d3f3a>Security, Risk & Compliance</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Security, Risk & Compliance" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="198" type="checkbox" name="User Management" value="User Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: User Management" data-v-666d3f3a><label for="198" class="checkbox-label" data-v-666d3f3a>User Management</label></div><div class="category-container" data-v-666d3f3a><input id="199" type="checkbox" name="Access Management" value="Access Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Access Management" data-v-666d3f3a><label for="199" class="checkbox-label" data-v-666d3f3a>Access Management</label></div><div class="category-container" data-v-666d3f3a><input id="200" type="checkbox" name="Data Integrity & Security" value="Data Integrity & Security" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Data Integrity & Security" data-v-666d3f3a><label for="200" class="checkbox-label" data-v-666d3f3a>Data Integrity & Security</label></div><div class="category-container" data-v-666d3f3a><input id="201" type="checkbox" name="Compliance & Risk Management" value="Compliance & Risk Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Compliance & Risk Management" data-v-666d3f3a><label for="201" class="checkbox-label" data-v-666d3f3a>Compliance & Risk Management</label></div><div class="category-container" data-v-666d3f3a><input id="202" type="checkbox" name="Security Management" value="Security Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Security Management" data-v-666d3f3a><label for="202" class="checkbox-label" data-v-666d3f3a>Security Management</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="88" type="checkbox" name="Social Media & Customer Engagement" class="category-checkbox" aria-checked="false" aria-label="Select category: Social Media & Customer Engagement" data-v-666d3f3a><label for="88" class="checkbox-label" data-v-666d3f3a>Social Media & Customer Engagement</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Social Media & Customer Engagement" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="178" type="checkbox" name="Social Media Management" value="Social Media Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Social Media Management" data-v-666d3f3a><label for="178" class="checkbox-label" data-v-666d3f3a>Social Media Management</label></div><div class="category-container" data-v-666d3f3a><input id="179" type="checkbox" name="Community Engagement & Moderation" value="Community Engagement & Moderation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Community Engagement & Moderation" data-v-666d3f3a><label for="179" class="checkbox-label" data-v-666d3f3a>Community Engagement & Moderation</label></div><!--]--></div></div><div data-v-84f5b560 data-v-666d3f3a><div class="category-container" data-v-666d3f3a><input id="158" type="checkbox" name="Ticketing & Automation" class="category-checkbox" aria-checked="false" aria-label="Select category: Ticketing & Automation" data-v-666d3f3a><label for="158" class="checkbox-label" data-v-666d3f3a>Ticketing & Automation</label><div class="toggle-icon" role="button" aria-expanded="false" tabindex="0" data-v-666d3f3a><img style="" src="/apps/_nuxt/down-icon.4aeea4ba.svg" alt="Expand category" data-v-666d3f3a><img style="display:none;" src="/apps/_nuxt/up-icon.a4ab38a7.svg" alt="Collapse category" data-v-666d3f3a></div></div><div class="subcategory-list" role="region" aria-label="Subcategories for Ticketing & Automation" data-v-666d3f3a><!--[--><div class="category-container" data-v-666d3f3a><input id="213" type="checkbox" name="Ticket Creation & Automation" value="Ticket Creation & Automation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Ticket Creation & Automation" data-v-666d3f3a><label for="213" class="checkbox-label" data-v-666d3f3a>Ticket Creation & Automation</label></div><div class="category-container" data-v-666d3f3a><input id="214" type="checkbox" name="SLA & Escalation Management" value="SLA & Escalation Management" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: SLA & Escalation Management" data-v-666d3f3a><label for="214" class="checkbox-label" data-v-666d3f3a>SLA & Escalation Management</label></div><div class="category-container" data-v-666d3f3a><input id="215" type="checkbox" name="Status Tracking & Reporting" value="Status Tracking & Reporting" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Status Tracking & Reporting" data-v-666d3f3a><label for="215" class="checkbox-label" data-v-666d3f3a>Status Tracking & Reporting</label></div><div class="category-container" data-v-666d3f3a><input id="216" type="checkbox" name="Ticket Lifecycle Automation" value="Ticket Lifecycle Automation" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Ticket Lifecycle Automation" data-v-666d3f3a><label for="216" class="checkbox-label" data-v-666d3f3a>Ticket Lifecycle Automation</label></div><div class="category-container" data-v-666d3f3a><input id="217" type="checkbox" name="Ticket Prioritization & Classification" value="Ticket Prioritization & Classification" class="category-checkbox" aria-checked="false" aria-label="Select subcategory: Ticket Prioritization & Classification" data-v-666d3f3a><label for="217" class="checkbox-label" data-v-666d3f3a>Ticket Prioritization & Classification</label></div><!--]--></div></div><!--]--></div></div></div></div><div class="website" data-v-84f5b560><!----></div><!----><!--]--><div class="left-border main-section" data-v-996e4304><!----><div class="flex-wrapper" data-v-575a5cd8><div class="grid-container" data-v-575a5cd8><!----><div class="container section" data-v-575a5cd8 data-v-3f464d0e><div class="title" data-v-3f464d0e><!----><span class="icon" data-v-3f464d0e><img src="file:///home/jenkins/agent/workspace/Marketplace_Website_master/.nuxt/assets/icons/popular_section.svg" alt="popular" data-v-3f464d0e></span> Popular Apps</div><div class="description" data-v-3f464d0e>Most frequently installed apps by our customers</div><div class="app-grid" data-v-3f464d0e><!--[--><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/google_calendar/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Google Calendar icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/71/live_cover_art/thumb/Google%20Calendar.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/71/live_cover_art/thumb2x/Google%20Calendar.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/71/live_cover_art/thumb/Google%20Calendar.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Google Calendar</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Seamlessly sync, create, and edit events in Freshdesk with Google Calendar integration.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>4.5 (41) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>16.8k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/slack_v2/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Slack icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/83/live_cover_art/thumb/Slack_RGB.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/83/live_cover_art/thumb2x/Slack_RGB.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/83/live_cover_art/thumb/Slack_RGB.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Slack</div><span class="ai-apps" data-v-c309c387><img src="/apps/_nuxt/ai-apps-badge.852284dd.svg" alt="ai-apps management badge" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Improve collaboration between your agents and internal teams through real time Slack notifications</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.4 (73) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>14.4k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/microsoft_teams/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Microsoft Teams icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/8853/live_cover_art/thumb/MS%20Team%20icon%204.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/8853/live_cover_art/thumb2x/MS%20Team%20icon%204.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/8853/live_cover_art/thumb/MS%20Team%20icon%204.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Microsoft Teams</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.7 (64) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>10.8k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/advanced_automations/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Advanced Automations icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/69152/live_cover_art/thumb/ic_advanced_automation.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/69152/live_cover_art/thumb2x/ic_advanced_automation.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/69152/live_cover_art/thumb/ic_advanced_automation.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Advanced Automations</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Automate your daily chat workflows in Freshchat</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>4.4 (800+) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>9.7k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/google_analytics/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Google Analytics icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/41/live_cover_art/thumb/Google%20Analytics.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/41/live_cover_art/thumb2x/Google%20Analytics.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/41/live_cover_art/thumb/Google%20Analytics.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Google Analytics</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Understand customer intent better and make smarter CX decisions with Google Analytics for Freshdesk.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.6 (14) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>8.6k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/freshworkscrm/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Freshsales Suite icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/33133/live_cover_art/thumb/Group__3_.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/33133/live_cover_art/thumb2x/Group__3_.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/33133/live_cover_art/thumb/Group__3_.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Freshsales Suite</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>View customers' information stored in the CRM without moving out of Freshdesk.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.5 (20) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>8.3k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/google_contacts/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Google Contacts icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/8/live_cover_art/thumb/Google%20Contacts.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/8/live_cover_art/thumb2x/Google%20Contacts.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/8/live_cover_art/thumb/Google%20Contacts.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Google Contacts</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Access, organize, and manage contact details across all your Google accounts in one place.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.1 (9) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>7.3k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/msteams-freshservice/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Servicebot for Microsoft Teams icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb2x/msteams__1_.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/32491/live_cover_art/thumb/msteams__1_.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Servicebot for Microsoft Teams</div><span class="ai-apps" data-v-c309c387><img src="/apps/_nuxt/ai-apps-badge.852284dd.svg" alt="ai-apps management badge" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.9 (85) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>6.6k</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><!--]--></div><div tabindex="0" aria-label="View more Popular Apps" class="view-all" role="button" data-v-3f464d0e><div class="icon" data-v-3f464d0e><img src="/apps/_nuxt/view_all_plus.70767e24.svg" alt="view_all" data-v-3f464d0e></div><div class="see-all" data-v-3f464d0e>View More</div></div></div><!----><div class="container section" data-v-575a5cd8 data-v-3f464d0e><div class="gradient title" data-v-3f464d0e><span class="icon" data-v-3f464d0e><img src="/apps/_nuxt/newly-added.b3d97c74.svg" alt="newly added" data-v-3f464d0e></span><!----> Newly Added</div><div class="description" data-v-3f464d0e>Newly added apps for your business needs</div><div class="app-grid" data-v-3f464d0e><!--[--><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/print_ticket_pdf/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Print Ticket PDF icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/592191/live_cover_art/thumb/print-ticket-logo.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/592191/live_cover_art/thumb2x/print-ticket-logo.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/592191/live_cover_art/thumb/print-ticket-logo.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Print Ticket PDF</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Elevate Your Brand with Customized PDFs!</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.0 (2) </div></div><!----></div><fw-tooltip content="Paid" data-v-c309c387><div class="tag large2x blue" data-v-c309c387><div class="text" data-v-c309c387>Paid</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/google-calendar/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Google Calendar connector by MorfDev icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/309492/live_cover_art/thumb/google-calendar-logo1.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/309492/live_cover_art/thumb2x/google-calendar-logo1.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/309492/live_cover_art/thumb/google-calendar-logo1.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Google Calendar connector by MorfDev</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Connect Google Calendar and Freshworks. View, create, update, and remove events. Create Google Meet and manage attendees. Share events between agents</div><div class="app-card-footer" data-v-c309c387><!----><fw-tooltip content="Paid" data-v-c309c387><div class="tag large2x blue" data-v-c309c387><div class="text" data-v-c309c387>Paid</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/checklists_1/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Checklists icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/039021/live_cover_art/thumb/App%20Logo.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/039021/live_cover_art/thumb2x/App%20Logo.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/039021/live_cover_art/thumb/App%20Logo.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Checklists</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Advanced workflow automation with tasks & tickets; connect with ClickUp, Monday, Freshdesk & more.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.8 (13) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>58</div></div></div><fw-tooltip content="Paid" data-v-c309c387><div class="tag large2x blue" data-v-c309c387><div class="text" data-v-c309c387>Paid</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/recurring_tickets_1/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Recurring Ticket Schedules icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/12418/live_cover_art/thumb/App%20Logo.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/12418/live_cover_art/thumb2x/App%20Logo.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/12418/live_cover_art/thumb/App%20Logo.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Recurring Ticket Schedules</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Schedule ticket creation effortlessly at regular intervals</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>3.5 (4) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>37</div></div></div><fw-tooltip content="Paid" data-v-c309c387><div class="tag large2x blue" data-v-c309c387><div class="text" data-v-c309c387>Paid</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/email_template_management_for_freshdesk/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Email Template Management for Freshdesk icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/257982/live_cover_art/thumb/Email%20Template%20%281%29.jpg 1x, https://d3h0owdjgzys62.cloudfront.net/images/257982/live_cover_art/thumb2x/Email%20Template%20%281%29.jpg 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/257982/live_cover_art/thumb/Email%20Template%20%281%29.jpg" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Email Template Management for Freshdesk</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Streamline email communication in Freshdesk with customizable templates for consistent and efficient replies.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><!----><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>15</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/ticket_reopen_1/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Ticket Reopen icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/587251/live_cover_art/thumb/Reopen%201%20%281%29.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/587251/live_cover_art/thumb2x/Reopen%201%20%281%29.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/587251/live_cover_art/thumb/Reopen%201%20%281%29.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Ticket Reopen</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>Our app integrates into the ticket sidebar, allowing you to reopen tickets effortlessly.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><div class="app-rating" data-v-c309c387><span data-v-c309c387></span><div class="rating-text rating" data-v-c309c387>4.4 (5) </div></div><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>16</div></div></div><fw-tooltip content="Paid" data-v-c309c387><div class="tag large2x blue" data-v-c309c387><div class="text" data-v-c309c387>Paid</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/8x8_for_freshdesk/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="8x8 for Freshdesk icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/31871/live_cover_art/thumb/8x8_600x600Pixles_DkGrey_Transparent.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/31871/live_cover_art/thumb2x/8x8_600x600Pixles_DkGrey_Transparent.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/31871/live_cover_art/thumb/8x8_600x600Pixles_DkGrey_Transparent.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>8x8 for Freshdesk</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>8x8 for Freshdesk integrates your 8x8 Contact Center and Work solutions, streamlining communication and boosting productivity in Freshdesk.</div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><!----><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>100+</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><div data-v-3f464d0e data-v-c309c387><div data-v-c309c387><a href="/apps/klaviyo_campaign_view/" class="app-card undefined website" role="button" data-v-c309c387><div class="wrapper" tabindex="0" aria-label="app info wrapper" data-v-c309c387><div class="app-icon" data-v-c309c387><img alt="Klaviyo campaign view icon" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/0809/live_cover_art/thumb/freshdesk_complete.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/0809/live_cover_art/thumb2x/freshdesk_complete.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/0809/live_cover_art/thumb/freshdesk_complete.png" class="app-icon-img" data-v-c309c387></div><div class="app-card-text" data-v-c309c387><div class="app-card-header" data-v-c309c387><div class="head" data-v-c309c387>Klaviyo campaign view</div><span class="freshworks-verified" data-v-c309c387><img src="/apps/_nuxt/Verified.f0f0165f.svg" alt="verified badge symbol" data-v-c309c387></span></div><div class="description line-clamp two" data-v-c309c387>The Klaviyo and Freshdesk integration brings Klaviyo campaign data into Freshdesk tickets. </div><div class="app-card-footer" data-v-c309c387><div class="rating-container" data-v-c309c387><!----><div class="app-install" data-v-c309c387><img src="/apps/_nuxt/download.e557dcbf.svg" alt="download" class="download-icon" data-v-c309c387><div class="rating-text" data-v-c309c387>100+</div></div></div><fw-tooltip content="Free" data-v-c309c387><div class="tag large2x green" data-v-c309c387><div class="text" data-v-c309c387>Free</div></div></fw-tooltip></div><!----></div></div></a></div></div><!--]--></div><div tabindex="0" aria-label="View more Newly Added" class="view-all" role="button" data-v-3f464d0e><div class="icon" data-v-3f464d0e><img 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src="https://d3h0owdjgzys62.cloudfront.net/images/tag_images/12/thumb/Agent_Superpowers.png" data-v-1a18466f><div class="details" data-v-1a18466f><div class="title line-clamp one" data-v-1a18466f>Agent Superpowers</div><div class="description line-clamp two" data-v-1a18466f>Boost productivity by equipping agents with the right apps.</div></div></div></a><a href="/apps/collection/create_leads/" class="card website small-card" data-v-1be55ab8 data-v-1a18466f><div class="wrapper" data-v-1a18466f><img alt="collection banner image" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/tag_images/11/thumb/Lead.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/tag_images/11/thumb2x/Lead.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/tag_images/11/thumb/Lead.png" data-v-1a18466f><div class="details" data-v-1a18466f><div class="title line-clamp one" data-v-1a18466f>Create leads with ease</div><div class="description line-clamp two" data-v-1a18466f>Seamlessly create leads in Freshworks CRM from all your lead generation channels</div></div></div></a><a href="/apps/collection/apps_for_remote_teams/" class="card website small-card" data-v-1be55ab8 data-v-1a18466f><div class="wrapper" data-v-1a18466f><img alt="collection banner image" data-nuxt-img srcset="https://d3h0owdjgzys62.cloudfront.net/images/tag_images/34/thumb/image__3__min.png 1x, https://d3h0owdjgzys62.cloudfront.net/images/tag_images/34/thumb2x/image__3__min.png 2x" src="https://d3h0owdjgzys62.cloudfront.net/images/tag_images/34/thumb/image__3__min.png" data-v-1a18466f><div class="details" data-v-1a18466f><div class="title line-clamp one" data-v-1a18466f>Apps for Remote Teams</div><div class="description line-clamp two" data-v-1a18466f>Supercharge your remote IT support with our handpicked collection of apps</div></div></div></a><!--]--></div><div tabindex="0" aria-label="See all collections" class="view-all" role="button" data-v-1be55ab8><div class="icon" data-v-1be55ab8><img 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All Rights Reserved</span></div></div></div></footer><span data-v-d16b7a98></span></div></div></div><script type="module">import p from "/apps/_payload.js";window.__NUXT__={...p,...((function(a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z,_,$,aa,ab,ac,ad,ae,af,ag,ah,ai,aj,ak,al,am,an,ao,ap,aq,ar,as,at,au,av,aw,ax,ay,az,aA,aB,aC,aD,aE,aF,aG,aH,aI,aJ,aK,aL,aM,aN,aO,aP,aQ,aR,aS,aT,aU,aV,aW,aX,aY,aZ,a_,a$,ba,bb,bc,bd,be,bf,bg,bh,bi,bj,bk,bl,bm,bn,bo,bp,bq,br,bs,bt,bu,bv,bw,bx,by,bz,bA,bB,bC,bD,bE,bF,bG,bH,bI,bJ,bK,bL,bM,bN,bO,bP,bQ,bR,bS,bT,bU,bV,bW,bX,bY,bZ,b_,b$,ca,cb,cc,cd,ce,cf,cg,ch,ci,cj,ck,cl,cm,cn,co,cp,cq,cr,cs,ct,cu,cv,cw,cx,cy,cz,cA,cB,cC,cD,cE,cF,cG,cH,cI,cJ,cK,cL,cM,cN,cO,cP,cQ,cR,cS,cT,cU,cV,cW,cX,cY,cZ,c_,c$,da,db,dc,dd,de,df,dg,dh,di,dj,dk,dl,dm,dn,do0,dp,dq,dr,ds,dt,du,dv,dw,dx,dy,dz,dA,dB,dC,dD,dE,dF,dG,dH,dI,dJ,dK,dL,dM,dN,dO,dP,dQ,dR,dS,dT,dU,dV,dW,dX,dY,dZ,d_,d$,ea,eb,ec,ed,ee,ef,eg,eh,ei,ej,ek,el,em,en,eo,ep,eq,er,es,et,eu,ev,ew,ex,ey,ez,eA,eB,eC,eD,eE,eF,eG,eH,eI,eJ,eK,eL,eM,eN,eO,eP,eQ,eR,eS,eT,eU,eV,eW,eX,eY,eZ,e_,e$,fa,fb,fc,fd,fe,ff,fg,fh,fi,fj,fk,fl,fm,fn,fo,fp,fq,fr,fs,ft,fu,fv,fw,fx,fy,fz,fA,fB,fC,fD,fE,fF,fG,fH,fI,fJ,fK,fL,fM,fN,fO,fP,fQ,fR,fS,fT,fU,fV,fW,fX,fY,fZ,f_,f$,ga,gb,gc,gd,ge,gf,gg,gh,gi,gj,gk,gl,gm,gn,go,gp,gq,gr,gs,gt,gu,gv,gw,gx,gy,gz,gA,gB,gC,gD,gE,gF,gG,gH,gI,gJ,gK,gL,gM,gN,gO,gP,gQ,gR,gS,gT,gU,gV,gW,gX,gY,gZ,g_,g$,ha,hb,hc,hd,he,hf,hg,hh,hi,hj,hk,hl,hm,hn,ho,hp,hq,hr,hs,ht,hu,hv,hw,hx,hy,hz,hA,hB,hC,hD,hE,hF,hG,hH,hI,hJ,hK,hL,hM,hN,hO,hP,hQ,hR,hS,hT,hU,hV,hW,hX,hY,hZ,h_,h$,ia,ib,ic,id,ie,if0,ig,ih,ii,ij,ik,il,im,in0,io,ip,iq,ir,is,it,iu,iv,iw,ix,iy,iz,iA,iB,iC,iD,iE,iF,iG,iH,iI,iJ,iK,iL,iM,iN,iO,iP,iQ,iR,iS,iT,iU,iV,iW,iX,iY,iZ,i_,i$,ja,jb,jc,jd,je,jf,jg,jh,ji,jj,jk,jl,jm,jn,jo,jp,jq,jr,js,jt,ju,jv,jw,jx,jy,jz,jA,jB,jC,jD,jE,jF,jG,jH,jI,jJ,jK,jL,jM,jN,jO,jP,jQ,jR,jS,jT,jU,jV,jW,jX,jY,jZ,j_,j$,ka,kb,kc,kd,ke,kf,kg,kh,ki,kj,kk,kl,km,kn,ko,kp,kq,kr,ks,kt,ku,kv,kw,kx,ky,kz,kA,kB,kC,kD,kE,kF,kG,kH,kI,kJ,kK,kL,kM,kN,kO,kP,kQ,kR,kS,kT,kU,kV,kW,kX,kY,kZ,k_,k$,la,lb,lc,ld,le,lf,lg,lh,li,lj,lk,ll,lm,ln,lo,lp,lq,lr,ls,lt,lu,lv,lw,lx,ly,lz,lA,lB,lC,lD,lE,lF,lG,lH,lI,lJ,lK,lL,lM,lN,lO,lP,lQ,lR,lS,lT,lU,lV,lW,lX,lY,lZ,l_,l$,ma,mb,mc,md,me,mf,mg,mh,mi,mj,mk,ml,mm,mn,mo,mp,mq,mr,ms,mt,mu,mv,mw,mx,my,mz,mA,mB,mC,mD,mE,mF,mG,mH,mI,mJ,mK,mL,mM,mN,mO,mP,mQ,mR,mS,mT,mU,mV,mW,mX,mY,mZ,m_,m$,na,nb,nc,nd,ne,nf,ng,nh,ni,nj,nk,nl,nm,nn,no,np,nq,nr,ns,nt,nu,nv,nw,nx,ny,nz,nA,nB,nC,nD,nE,nF,nG,nH,nI,nJ,nK,nL,nM,nN,nO,nP,nQ,nR,nS,nT,nU,nV,nW,nX,nY,nZ,n_,n$,oa,ob,oc,od,oe,of,og,oh,oi,oj,ok,ol,om,on,oo,op,oq,or,os,ot,ou,ov,ow,ox,oy,oz,oA,oB,oC,oD,oE,oF,oG,oH,oI,oJ,oK,oL,oM,oN,oO,oP,oQ,oR,oS,oT,oU,oV,oW,oX,oY,oZ,o_,o$,pa,pb,pc,pd,pe,pf,pg,ph,pi,pj,pk,pl,pm,pn,po,pp,pq,pr,ps,pt,pu,pv,pw,px,py,pz,pA,pB,pC,pD,pE,pF,pG,pH,pI,pJ,pK,pL,pM,pN,pO,pP,pQ,pR,pS,pT,pU,pV,pW,pX,pY,pZ,p_,p$,qa,qb,qc,qd,qe,qf,qg,qh,qi,qj,qk,ql,qm,qn,qo,qp,qq,qr,qs,qt,qu,qv,qw,qx,qy,qz,qA,qB,qC,qD,qE,qF,qG,qH,qI,qJ,qK,qL,qM,qN,qO,qP,qQ,qR,qS,qT,qU,qV,qW,qX,qY,qZ,q_,q$,ra,rb,rc,rd,re,rf,rg,rh,ri,rj,rk,rl,rm,rn,ro,rp,rq,rr,rs,rt,ru,rv,rw,rx,ry,rz,rA,rB,rC,rD,rE,rF,rG,rH,rI,rJ,rK,rL,rM,rN,rO,rP,rQ,rR,rS,rT,rU,rV,rW,rX,rY,rZ,r_,r$,sa,sb,sc,sd,se,sf,sg,sh,si,sj,sk,sl,sm,sn,so,sp,sq,sr,ss,st,su,sv,sw,sx,sy,sz,sA,sB,sC,sD,sE,sF,sG,sH,sI,sJ,sK,sL,sM,sN,sO,sP,sQ,sR,sS,sT,sU,sV,sW,sX,sY,sZ,s_,s$,ta,tb,tc,td,te,tf,tg,th,ti,tj,tk,tl,tm,tn,to,tp,tq,tr,ts,tt,tu,tv,tw,tx,ty,tz,tA,tB,tC,tD,tE,tF,tG,tH,tI,tJ,tK,tL,tM,tN,tO,tP,tQ,tR,tS,tT,tU,tV,tW,tX,tY,tZ,t_,t$){return {state:{},_errors:{},serverRendered:X,config:{public:{globalAppsEnv:"production",productMap:[{productId:b,productName:k,hostProductId:b},{productId:h,productName:R,hostProductId:h},{productId:g,productName:I,hostProductId:g},{productId:x,productName:al,hostProductId:x},{productId:j,productName:aP,hostProductId:j},{productId:t,productName:ag,hostProductId:t},{productId:am,productName:aZ,hostProductId:am}]},app:{baseURL:"\u002Fapps\u002F",buildAssetsDir:"\u002F_nuxt\u002F",cdnURL:w}},pinia:{websiteStore:{allApps:{freshworks:[{id:co,name:"google_calendar",display_name:jf,description:"The Google Calendar app for Freshdesk allows agents to create, edit, and view calendar events from within Freshdesk, helping them stay organized and on top of tasks. Each agent can connect their Google Calendar account, giving them visibility and control over events linked to specific tickets. Events are private to the user’s calendar unless multiple agents connect to the same calendar, enabling them to see ticket-specific events.",overview:"Seamlessly sync, create, and edit events in Freshdesk with Google Calendar integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Calendar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Calendar.png"},categories:[M,ax],type:x,published_at:"2022-07-27T20:18:53.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cN,ratings_count:41,install_count:16829,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:jg,name:"slack_v2",display_name:jh,description:"Collaboration is a team effort, and your agents often need to coordinate with colleagues to resolve a ticket faster. The Slack app for Freshdesk simplifies communication and allows your agents to collaborate with teams in your organization in a streamlined fashion.\r\n\r\nWith the Slack app for Freshdesk, you can:\r\n1. Deliver real-time notifications about new and updated tickets to public or private Slack channels using automation rules.\r\n2. Use the Freshdesk “Create Ticket” slash command in Slack to convert conversations with peers and customers directly to Freshdesk tickets.\r\n3. Send Direct Messages (DMs) to agents about tickets that have been assigned or updated in their queue.\r\n\r\nUpdate:\r\nWe’ve also partnered with Slack to build a Freshdesk app for Slack. The app allows you to sync ticket updates between a Freshdesk group and a Slack channel. Replies from internal teams come back into the ticket as private notes, making collaboration easier, and ensuring all context is recorded in one place.\r\n\r\nTo access the app, visit: https:\u002F\u002Fslack.com\u002Fapps\u002FAV2AU01M2-freshdesk-for-slack",overview:"Improve collaboration between your agents and internal teams through real time Slack notifications",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83\u002Flive_cover_art\u002Fthumb\u002FSlack_RGB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83\u002Flive_cover_art\u002Fthumb2x\u002FSlack_RGB.png"},categories:[at,N,ad,Q,O],type:x,published_at:"2016-03-22T23:12:05.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:ek,ratings_count:eN,install_count:14449,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3588,name:"microsoft_teams",display_name:"Microsoft Teams",description:"The Microsoft Teams app for Freshdesk makes cross-team collaboration effortless and frictionless. With this integration, stay updated on the tickets assigned to you in Freshdesk, quickly share support tasks with any team, and resolve issues faster.\r\n\r\nHere’s what you can do in Microsoft Teams after successful Freshdesk integration: \r\n\r\n1. Connect Freshdesk and Microsoft Teams accounts in simple steps.\r\n2. Create, view, and update support tickets directly on Microsoft Teams.\r\n3. Get instant alerts from Freshdesk on Microsoft Teams for ticket assignments, customer replies, priority changes, etc. \r\n4. Quickly access customer details, respond to queries, and add private or public notes.\r\n5. Automate ticket workflows based on specific conditions like ticket priority, subject, etc, and instantly notify channels in Microsoft Teams whenever a ticket is created or updated.\r\n6. Connect with teams outside of Freshdesk without switching applications.\r\n\r\nTo set up the integration, please install the Microsoft Teams app on the Freshdesk marketplace, and also every agent must install the Freshdesk app on Microsoft Teams. \r\nFor more information, please refer to the solutions guide https:\u002F\u002Fsupport.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F232273-the-microsoft-teams-app",overview:"Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8853\u002Flive_cover_art\u002Fthumb\u002FMS%20Team%20icon%204.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8853\u002Flive_cover_art\u002Fthumb2x\u002FMS%20Team%20icon%204.png"},categories:[N,ad,aj,aa,M],type:x,published_at:"2022-11-28T12:57:49.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:fz,install_count:10871,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:bQ,name:"google_analytics",display_name:ji,description:"With the Google Analytics and Freshdesk integration, you can analyze data from every customer touch point in your helpdesk and gain actionable insights to improve the customer experience. \r\n\r\nHere’s how you can use Google Analytics for Freshdesk to provide data-driven customized support:\r\n\r\n\r\n1. Understand your customers better with an in-depth analysis of your customer base\r\n2. Learn what’s working and what’s not, which solution articles get the most traffic, and where your customers spend their time in your portal\r\n3. Use the data collected to make smarter decisions - drive content in your knowledge base and fine-tune solution articles as per your customer needs.\r\n\r\nTap into the power of data analytics to truly understand what your customers expect from your helpdesk.",overview:"Understand customer intent better and make smarter CX decisions with Google Analytics for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Analytics.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Analytics.png"},categories:[aW,P,M,ax],type:x,published_at:"2022-07-27T20:18:45.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:bQ,install_count:8660,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:33133,name:"freshworkscrm",display_name:bJ,description:"Key features of this integration: \r\n\r\n * Agents at Freshdesk can view the CRM contacts, deals (recent five deals), and accounts that are linked to a customer who raised a ticket. \r\n * The CRM information is displayed on the Ticket Details and Contact Details pages of Freshdesk thereby providing contextual support to agents.\r\n * The CRM contact can be directly created from Freshdesk.",overview:"View customers' information stored in the CRM without moving out of Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33133\u002Flive_cover_art\u002Fthumb\u002FGroup__3_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33133\u002Flive_cover_art\u002Fthumb2x\u002FGroup__3_.png"},categories:[Y,ak,az],type:x,published_at:"2020-11-09T11:44:54.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:de,install_count:8356,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:t,name:"google_contacts",display_name:"Google Contacts",description:"With Google Contacts for Freshdesk, you can easily import and manage all your contacts from Gmail into your helpdesk. The integration also enables teams to use Freshdesk as a ‘shared address book’ which can be securely accessed by agents from the comfort of their helpdesk. \r\n\r\nThere are 2 ways you can sync your contacts between both platforms: \r\n\r\n1. Google Contacts to Freshdesk: Choose contacts from any group in your Google Contacts to be imported into your Freshdesk account along with a specific tag. Imported contacts are added to the Freshdesk Contact Directory. \r\n2. Freshdesk to Google Contacts: From your Freshdesk account, verified contacts will be grouped as ‘Freshdesk Contacts’ and synced back to your Google account. \r\n\r\nThe sync happens every hour and can be set up the sync between one Google account and Freshdesk.\r\n\r\nEmpower your teams to thrive in a hybrid work environment with Google Contacts and Freshdesk.",overview:"Access, organize, and manage contact details across all your Google accounts in one place.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Contacts.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Contacts.png"},categories:[M,ax],type:x,published_at:"2022-07-27T20:18:57.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eO,ratings_count:bk,install_count:7374,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:df,name:"mailchimp",display_name:"MailChimp",description:"Installing the MailChimp app for your Freshdesk will let you handle all your mailing troubles from the comfort of your helpdesk. \r\n\r\nThe Mailchimp integration lets you \r\n\r\n1. View the campaigns and emails threads that a ticket requester is a part of. Add requesters to campaigns, and mailing lists easily. Make sure they stay updated regarding your products.\r\n2. Manage which mailing lists and campaigns the requesters are part of.\r\n3. Get stats on requester's interactions with your campaigns from within Freshdesk through the Mailchimp App.\r\n\r\nGet the most of email marketing with Mailchimp templates and campaigns, and view them on Freshdesk, the easy-to-use help desk software",overview:"Mailchimp app solves all your mailing and managing troubles by bringing them inside your Freshdesk account",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52\u002Flive_cover_art\u002Fthumb\u002F25.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52\u002Flive_cover_art\u002Fthumb2x\u002F25.png"},categories:[Y,ak,be,bD],type:x,published_at:"2016-03-22T23:12:03.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:fA,ratings_count:bE,install_count:6233,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:de,name:"shopify",display_name:jj,description:"The Shopify app for Freshdesk allows you to connect your Shopify stores and makes it easy for you to provide exceptional support to each shopper at every stage, anytime and anywhere.\nThe app fetches customers’ details from the connected Shopify stores and provides instant access to customers’ recent orders, payment status, shipping information right within Freshdesk. Agents can initiate order modifications, full or partial refunds, and other customizations without switching screens.\n\nHere’s how the app can help you provide personalized customer support, effortlessly:\n\n- Provide contextual support and respond to customer queries faster \n- Cancel or refund customer orders directly from Freshdesk and easily choose the cancelation reasons\n- Process full or partial refunds based on your company policy; for example, exclude the shipping charges and refund just the balance.\n- Use the shipping information to get live updates on customer’s order status directly from the carrier \n- Use pre-defined canned responses with dynamic data like customer’s order status or order number to address customer requests faster \n- Link and manage multiple stores \n- Eliminate repetitive tasks by creating rules to auto-assign tickets to the right team",overview:"Deliver personalized support with instant access to customers’ recent orders within Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02\u002Flive_cover_art\u002Fthumb\u002F20.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02\u002Flive_cover_art\u002Fthumb2x\u002F20.png"},categories:[au,bs,aB,av],type:x,published_at:jk,options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dP,ratings_count:el,install_count:6202,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:540,name:"office365",display_name:"Office 365 for Freshdesk",description:"Overview\r\nThe Office 365 for Freshdesk app enhances productivity by connecting your email and helpdesk workflows. Manage tickets, update statuses, and assign agents—all from within Outlook.\r\n\r\nFeatures\r\nOutlook Actionable Messages:\r\n\r\nAdd public or private notes to tickets.\r\nUpdate ticket details like status, priority, or agent assignment.\r\nOpen tickets in Freshdesk directly from Outlook without switching platforms.\r\n\r\nPush to Outlook:\r\n\r\nAutomatically forward tickets to agents' Outlook inboxes based on Dispatch’r or Observer rules.\r\nKeep agents informed without requiring manual updates.\r\n\r\nBenefits\r\nThis integration combines the intelligence of Microsoft 365 with Freshdesk's capabilities, simplifying workflows and boosting team efficiency. Agents can provide faster resolutions by reducing context-switching between tools.",overview:"Streamline support with Office 365 for Freshdesk: manage tickets effortlessly from Outlook.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F045\u002Flive_cover_art\u002Fthumb\u002FOffice_365_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F045\u002Flive_cover_art\u002Fthumb2x\u002FOffice_365_logo.png"},categories:[M,Q,O,ax],type:x,published_at:"2017-03-22T16:57:08.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:bk,install_count:5874,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:7656,name:"atlassian_jira_plus",display_name:"Atlassian Jira Plus",description:"Seamlessly integrate Freshdesk with Jira (Cloud and on-premise) using the advanced Atlassian Jira Plus app. Enable effortless collaboration between support agents and engineers by synchronizing data, prioritizing issues, and keeping all stakeholders updated.\r\n\r\nUse Cases:\r\n- Bug Tracking: Link Freshdesk tickets to Jira issues to ensure bugs reported by customers are prioritized and resolved quickly.\r\n\r\n- Feature Requests: Share customer-driven feature requests directly with your engineering team for evaluation and implementation.\r\n\r\n- Real-Time Updates: Keep agents and customers informed with synchronized status and priority fields between Freshdesk and Jira.\r\n\r\n- Enhanced Collaboration: Engineers can directly view detailed ticket information, including customer conversations, in Jira.",overview:"Sync Freshdesk tickets with Jira issues for streamlined collaboration and efficient issue resolution.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6567\u002Flive_cover_art\u002Fthumb\u002Fmark-contained-gradient-white-jira.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6567\u002Flive_cover_art\u002Fthumb2x\u002Fmark-contained-gradient-white-jira.png"},categories:[ah,Q,O],type:b,published_at:"2024-12-06T20:44:43.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:jl,install_count:3652,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[11060,14708,16961,17782,21356,22022,32164,38008,40451,58343,59448,60432,70756,79634,101235,130428,141656,146433,149733,161978,173114,182709,184531,189489,192922,194756,196071,202715,204996,211441,223238,239978,262480,265073,267683,298275,319930,389468,426742,450580,519063,523330,523356]},hostproduct_ids:[b],short_description:"Unite Support and Engineering",addons:a},{id:el,name:R,display_name:bF,description:"Below are the key features of this integration: \r\n\r\n In Freshdesk, agents can perform the following:\r\n\r\n * Supports reps at Freshdesk can view the Freshsales' leads, contacts, deals(recent 5 deals), and accounts that are linked \r\n to the customer who has raised a ticket. \r\n * Freshsales info will be shown at ticket detail and contact detail pages of Freshdesk helping agents to provide contextual support.\r\n * Create a freshsales lead\u002Fcontact directly from freshdesk.",overview:"View your customers' complete information stored in Freshsales without moving out of Freshdesk. Install this app to enable highly synergetic workflows between your sales and customer support teams.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44\u002Flive_cover_art\u002Fthumb\u002FFS_dew_Marketplace_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44\u002Flive_cover_art\u002Fthumb2x\u002FFS_dew_Marketplace_logo.png"},categories:[Y,ak,bd],type:x,published_at:"2016-03-24T13:28:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:x,install_count:3326,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9822,name:"hide_fields",display_name:"Hide Fields",description:"This app allows you to hide ticket fields based on predefined conditions. Besides the mandatory fields, you can choose which fields to hide according to:\r\n\r\na. **Dropdown Fields** \r\nIf the \"Type\" field is set to a specific value, such as \"Technical Query,\" you can hide fields like \"Product,\" \"Priority,\" or any other non-mandatory ticket fields. This functionality works on both the Ticket Details Page and the New Ticket Page.\r\n\r\nb. **Dependent Fields** \r\nYou can hide fields based on specified conditions for each level.\r\n\r\nc. **User Roles** \r\nIf \"Supervisor\" is selected as the user role, any fields marked as hidden will remain hidden for all agents assigned that role.\r\n\r\n**Notes:** \r\n1. The \"Match All of the Below\" option enables strict condition checks. \r\n2. In the dependent fields under the \"Match Any of the Below\" section, users can configure multiple conditions under the same rule. By default, the option configured in Condition 1 can be applied to different conditions within the same rule. \r\n3. If Level 2 or Level 3 fields are not configured in the app settings, those levels will not be considered on any page. However, a specific condition that includes all three levels can still be set up and will function as expected.\r\n\r\n**Key Benefits:** \r\n1. Display only relevant ticket fields to agents. This helps to withhold background information that isn't particularly relevant to them. For example, you can hide the shipment cost in a ticket raised by an e-commerce customer complaining about a late or missed delivery. \r\n2. Reduce unnecessary clutter on agents’ interfaces, improving their productivity.\r\n\r\n**Limitations:** \r\n1. On the New Ticket Page, hiding fields based on the source does not work.",overview:"Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2289\u002Flive_cover_art\u002Fthumb\u002FHideFields.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2289\u002Flive_cover_art\u002Fthumb2x\u002FHideFields.png"},categories:[M,Q,O,ax],type:b,published_at:"2024-06-19T21:39:42.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:275,install_count:jm,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[16935,22725,26859,28000,32221,44690,63770,68590,71046,79482,119094,122781,127920,168458,174661,214489,219175,254428,274772,275798,278525,284222,287683,297500,323025,404084]},hostproduct_ids:[b],short_description:a,addons:a},{id:13306,name:"kanban_board",display_name:"Kanban Board",description:"In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket.\r\n\r\nThis app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features:\r\n• Displays tickets in a unified view\r\n• One board per group with a column for each ticket status\r\n• Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to\r\n• Drag-and-drop a ticket onto a column to change its status\r\n• Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items\r\n• Changing the Ticket Properties as configured is way easier now",overview:"Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60331\u002Flive_cover_art\u002Fthumb\u002FKanban_Board_1x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60331\u002Flive_cover_art\u002Fthumb2x\u002FKanban_Board_1x.png"},categories:[ah,cY,aS,O,bl],type:b,published_at:"2022-11-03T10:34:11.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:ek,ratings_count:jn,install_count:2963,productName:k,productId:b,account:eP,platform_details:{"1.0":[],"2.0":[28117,113924,195842]},hostproduct_ids:[b],short_description:a,addons:a},{id:9545,name:"customize_from_email_address",display_name:"Customize From Email Address",description:"Are you having trouble managing multiple support emails and ensuring that agents select the correct email address for each ticket? The Customize From Email app solves this problem by automatically setting the 'From' email address based on ticket properties like Group, Type, or Status.\r\n\r\nKey Features of this app include:\r\n- Automatic 'From' email address setting based on ticket properties\r\n- Simplifies managing multiple support emails\r\n- Ensures agents select the correct email address for each ticket\r\n\r\nAdvantages of using this app are:\r\n- Streamlines the email management process, saving time and reducing errors\r\n- Improves customer satisfaction by ensuring emails are sent from the correct address\r\n- Increases efficiency and productivity of support agents by eliminating manual email address selection\r\n\r\nSay goodbye to the hassle of managing multiple support emails and make the email management process more efficient for your support agents. Install the Customize From Email app now!\r\n\r\nImportant Note:\r\n- Refresh the New Email page after applying or clearing templates to see changes.",overview:"Automatically set 'From' email based on ticket properties, simplifying multiple support emails.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5459\u002Flive_cover_art\u002Fthumb\u002FCustomizeFromEmail.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5459\u002Flive_cover_art\u002Fthumb2x\u002FCustomizeFromEmail.png"},categories:[M,Q,O,ax],type:b,published_at:"2025-01-20T21:29:34.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:eQ,install_count:2942,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[16175,17415,18641,23732,24328,27278,30508,53248,55994,192091,273684,278524,282002,306159,349461,423568,430916,439896,466690,511114,542198]},hostproduct_ids:[b],short_description:a,addons:a},{id:1996,name:"attachment_manager",display_name:"Attachments Manager",description:"The Attachments Manager app centralizes ticket attachments, allowing agents to view, manage, and download all attachments from one location. It streamlines handling attachments within Freshdesk, making it easier for agents to stay organized.",overview:"Manage and download all ticket attachments from a single location within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6991\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6991\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ah,aQ,M,ax],type:b,published_at:"2023-09-12T23:05:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:el,install_count:2656,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[1817,3897,17052,43678,59432,66724,118482,132050,162374]},hostproduct_ids:[b],short_description:a,addons:a},{id:cq,name:"dropbox",display_name:"Dropbox",description:"Installing the Dropbox app for Freshdesk will let you use Dropbox to manage files and attachments as part of Freshdesk ticket responses. Some benefits of using this app are:\r\n 1. Customers can attach files from their Dropbox to the ticket. For example, it makes it easy to share a screencast video, or bug report directly inside your helpdesk.\r\n 2. Agents can link their Dropbox accounts to their Freshdesk accounts and use Dropbox's features to share documents and resources with customers. \r\n 3. Attachments made from Dropbox application aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users. \r\n\r\nCustomer service software meets easily organised file storage, with this Dropbox Application for Freshdesk",overview:"Get access to all your files and attachments from your Dropbox account inside your Freshdesk instance",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92\u002Flive_cover_art\u002Fthumb\u002F29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92\u002Flive_cover_art\u002Fthumb2x\u002F29.png"},categories:[ah,ai,Q,O],type:x,published_at:"2016-03-22T23:12:04.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:2527,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Work Better Together",addons:a},{id:dg,name:"surveymonkey",display_name:gK,description:"Integrating Freshdesk and SurveyMonkey lets you add SurveyMonkey surveys right inside tickets, the same way you'd add the default satisfaction survey. \r\n\r\nThe Satisfaction Survey in Freshdesk gives you an easy way to tap immediate feedback from customers. But sometimes, when you need deeper insights, you want customers to fill out a more complete survey questionnaire. Installing the SurveyMonkey app , will allow you to choose:\r\n\r\n1. Which survey you want to add to a ticket response.\r\n2. You can select whether you want customers to take the survey when a ticket is resolved or closed or with every ticket, or you could even choose which replies you'd like to add the link to.\r\n\r\nNote: You can use the SurveyMonkey app alongside your existing satisfaction survey. If you would like to only use the SurveyMonkey survey, remember to disable the Freshdesk Satisfaction Survey from Admin Customer Satisfaction settings in your Freshdesk account.\r\n\r\nBring customer engagement and better satisfaction with SurveyMonkey's online survey tools on Freshdesk, the best customer service software",overview:"Add your SurveyMonkey surveys right inside your tickets the same way you would add a default satisfaction survey.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91\u002Flive_cover_art\u002Fthumb\u002F19.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91\u002Flive_cover_art\u002Fthumb2x\u002F19.png"},categories:[Y,bp],type:x,published_at:jk,options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:fB,ratings_count:j,install_count:2336,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Surveys Right Inside Tickets",addons:a},{id:5416,name:"hidedisable_ticket_fields",display_name:"Hide\u002FDisable Ticket Fields",description:"When there are several irrelevant default and custom ticket fields it is time-consuming for an agent to scroll through these fields while creating\u002Fupdating a ticket. Using this app, all ticket fields except the mandatory fields will be available to Hide and\u002For Disable on New Ticket page and\u002For Ticket Details page based on your requirements.\r\n\r\nSome of the benefits of this app are:\r\n1.\tDisplay tickets field relevant to agents.\r\n2.\tUseful when a ticket field is used to hold background information that is of no relevance of value to an agent.\r\n3.\tReduce unnecessary clutter on agents’ interface.\r\n4.\tImprove agents’ productivity.",overview:"This app enables you to hide and\u002For disable selected ticket fields for specified agents.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6145\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6145\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[aS,O],type:b,published_at:"2018-10-05T05:31:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:dQ,install_count:2270,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[5612,15324,20763]},hostproduct_ids:[b],short_description:a,addons:a},{id:45061,name:"bulk_ticket_manager_light",display_name:"Bulk Ticket Manager Light",description:"Specify existing tickets ids by uploading a CSV\u002FXLS(X) file and update ticket fields values or delete tickets.\r\n\r\nLimits: \r\nThe supported file size limit is 25000 rows (tickets ids). \r\nA reference sample file is available for download from within the app. \r\nThe access to the app can be limited by specifying allowed groups, roles or agents emails. \r\nOnly 1 active app session (tab) is allowed. \r\nIt is required to keep the web browser tab open the whole time during the bulk action.\r\n\r\nThe results of the bulk ticket action will be displayed in the relevant section per each ticket.",overview:"Bulk update or delete existing tickets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16054\u002Flive_cover_art\u002Fthumb\u002Ffree-v2-1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16054\u002Flive_cover_art\u002Fthumb2x\u002Ffree-v2-1.png"},categories:[M,aR,O,ac],type:b,published_at:"2024-03-28T14:53:54.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dh,ratings_count:fC,install_count:2269,productName:k,productId:b,account:em,platform_details:{"1.0":[],"2.0":[129511,142216,160650]},hostproduct_ids:[b],short_description:a,addons:a},{id:3385,name:"teamviewer_v2",display_name:"TeamViewer V2",description:"Installing the TeamViewer app for your Freshdesk has multiple benefits for your online helpdesk. Some of these benefits include:\r\n\r\n1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.\r\n2. Allowing agents to initiate a TeamViewer session directly from the ticket page with the click of a button.\r\n3. Ability to access customer’s workstation while resolving issues.\r\n4. After the session is terminated, session details will be saved under session reports in TeamViewer for future reference.\r\n5. Increase agent productivity.\r\n6. Improve customer satisfaction.",overview:"Provide remote assistance to customers using TeamViewer app for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5833\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5833\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,N,ad,bm,$],type:b,published_at:"2018-02-13T15:15:14.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:d,install_count:2172,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[3145,15629,21295,145212]},hostproduct_ids:[b],short_description:a,addons:a},{id:3105,name:"auto_start_timer",display_name:"Auto Start Timer",description:"It's important to track the time agents spend on their tickets.\r\n\r\nBecause we all know that \"support\" is a crucial term in the business manual. \r\nWith this app, you can track the time precisely for a ticket, and you will know what's stopping you from providing the best solution that your customers deserve. \r\n\r\nHere you can customize the start and stop statuses for the timer based on your business workflow. For instance, you can select \"open\" and \"pending\" status on start status in the configuration page so that when an agent updates the ticket status to one of these statuses, the timer will be started. \r\n\r\nSince the process is automated, it kicks out every possible error and false time entry.",overview:"Get the exact time spent on tickets by the agent with the help of the Auto Start Timer app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5013\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5013\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__2_.png"},categories:[ah,bl],type:b,published_at:"2023-09-12T23:12:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:en,ratings_count:dR,install_count:1891,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[2874,3720,7202,12368,16742,30656,41950,191399,254714]},hostproduct_ids:[b],short_description:a,addons:a},{id:3594,name:"google_hangout_chat",display_name:"Google Hangouts Chat",description:"Overview: The Freshdesk bot in Google Hangouts chat notifies you about important updates for tickets you're assigned to or watching. Get real-time updates directly in Hangouts chat.\r\n\r\nSalient Features:\r\n\r\nReceive notifications for priority updates, ticket assignments, customer responses, and both public and private notes.\r\nStay informed on relevant tickets without leaving Hangouts.",overview:"Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4953\u002Flive_cover_art\u002Fthumb\u002Fchat.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4953\u002Flive_cover_art\u002Fthumb2x\u002Fchat.png"},categories:[N,$],type:x,published_at:"2018-02-27T18:56:02.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:1.6,ratings_count:j,install_count:1852,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9817,name:"set_ticket_field_options",display_name:"Set Ticket Field Options",description:"The Set Ticket Field Options app allows administrators to control which dropdown or dependent field options Freshdesk agents can access based on predefined conditions.\r\n\r\nKey Features:\r\n1) Conditional Field Customization:\r\n- Show specific dropdown values based on another field’s value.\r\nExample: If the “Type” field is set to “Technical Query,” only “Dev Team” and “L2 Team” are shown in the “Group” field.\r\n\r\n2) Page Compatibility:\r\n- Customize fields on Ticket Details, New Ticket, and New Email pages.\r\n\r\n3) Rule Prioritization: When multiple matching rules exist, the last listed rule in the app settings is applied.\r\n\r\n4) Rule Limit: Supports up to 100 rules to meet diverse customization needs.\r\n\r\n5) Avoid Conflicts: Prevent overlapping or conflicting rules for the same target field to ensure smooth operations.\r\n\r\nImportant Notes:\r\n\r\n- Refresh the New Ticket and New Email pages after applying or clearing templates to see changes.\r\n- Ensure source and target values differ in “Match All of the Below” configurations.\r\n\r\nThis app streamlines agent workflows by tailoring dropdown options to specific ticket scenarios, improving accuracy and efficiency.",overview:"Customize dropdown and dependent field options based on ticket field values.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7189\u002Flive_cover_art\u002Fthumb\u002FSetOptions.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7189\u002Flive_cover_art\u002Fthumb2x\u002FSetOptions.png"},categories:[ah,M,Q,O,ax],type:b,published_at:"2024-12-10T13:50:25.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cZ,ratings_count:gL,install_count:1774,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[16921,22726,27215,29374,30988,32919,54797,60046,68481,71045,87665,109605,119097,171151,178236,180406,185195,188931,199476,215547,223333,240370,273110,276435,279265,289409,327192,353606,373545,429092,433706,437021,515391]},hostproduct_ids:[b],short_description:a,addons:a},{id:4139,name:"auto_ticket_merger",display_name:jo,description:"This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all automatically merge with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed')\r\n\r\nUse case: If an e-commerce purchase fails, sometimes customers raise one ticket after another in short spans of time. This app will automatically merge all tickets into one as long as they are from the same email ID.\r\n\r\nImportant things to note: \r\n1. The primary connector is email ID, so the ticket merger app will NOT work for tickets raised via Facebook, Twitter, or Phone.\r\n2. Please ensure there are no mandatory fields in the ticket. This app CANNOT merge tickets that have mandatory fields.\r\n3. To differentiate app merged tickets, both the primary and secondary tickets will have a private note with the suffix \"by the Auto Ticket Merger App\" text on it.\r\n4. If the primary ticket is closed, no new tickets will be merged with it. Resolved tickets will still be considered for merging.",overview:"This app automatically merges tickets created by the same customer during a certain time span. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9314\u002Flive_cover_art\u002Fthumb\u002Fmerge.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9314\u002Flive_cover_art\u002Fthumb2x\u002Fmerge.png"},categories:[Q,O],type:b,published_at:"2024-10-04T10:34:41.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:jp,install_count:1664,productName:k,productId:b,account:eP,platform_details:{"1.0":[],"2.0":[3887,5109,50069,102800,207229,236475,260411,293631,317326,372085,411948,432179,438293]},hostproduct_ids:[b],short_description:"Merge Repetitive Tickets",addons:a},{id:8033,name:"remove_quoted_text",display_name:"Remove Quoted text",description:"Quoted text is used to store the ticket conversations in Freshdesk. They are usually collapsed within the ... section and they don't bloat your emails unless the option to show quoted text is clicked. However, it all depends on how the customer's email service provider parses the quoted text content of an email. \r\n\r\nOften, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. This app will automatically removes the quoted text in the reply of an agent so that you don 't have to worry about it anymore.",overview:"This app will automatically remove quoted text in the ticket replies. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3308\u002Flive_cover_art\u002Fthumb\u002Fquoted_text.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3308\u002Flive_cover_art\u002Fthumb2x\u002Fquoted_text.jpg"},categories:[M,ac],type:b,published_at:"2018-10-19T19:49:07.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:dS,install_count:1641,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[jq]},hostproduct_ids:[b],short_description:a,addons:a},{id:bE,name:"zohocrm",display_name:"Zoho CRM",description:"Get customer information from Zoho CRM into your Freshdesk account\r\n\r\n 1. Save valuable time and reduce your multitasking woes with all your Zoho CRM info showing up in your Freshdesk dashboard.\r\n 2. Customer information such as order history and contact details, all are automatically synced to your helpdesk in an attempt to bring your sales and support teams closer.",overview:"Installing the Zoho CRM app for your Freshdesk will let you handle all your sales and support related troubles from the comfort of your helpdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31\u002Flive_cover_art\u002Fthumb\u002F13.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31\u002Flive_cover_art\u002Fthumb2x\u002F13.png"},categories:[Y,bd],type:x,published_at:"2016-03-22T23:12:01.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:1546,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:aK,name:"harvest",display_name:jr,description:"Installing the Harvest app for your Freshdesk will let you handle all your timekeeping troubles from the comfort of your helpdesk. \r\n\r\nSome benefits of using this app are:\r\n 1. Upload Freshdesk time-sheet entries for tickets to Harvest\r\n 2. Specify which Client, Project and Task in Harvest you wish to map Freshdesk time-sheet entries to.",overview:"Get to handle all your difficult timekeeping troubles without having to move from your Freshdesk screen",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7\u002Flive_cover_art\u002Fthumb\u002F7.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7\u002Flive_cover_art\u002Fthumb2x\u002F7.png"},categories:[ah,bs,av,M,ax],type:x,published_at:"2016-03-22T23:12:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gM,ratings_count:am,install_count:1465,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2634,name:"custom_ticket_fields",display_name:"Custom Ticket Fields",description:"Agents will be able to hide or show the desired custom fields inside of the freshdesk. As an admin, you can now disable agents to change the values of the fields which are filled by the customer.\r\n\r\nYou can set up this app based on “Group”, “Product” or “Ticket Type”.\r\n\r\nNote: This app will work in Safari version 9.1.3 and above(all O.S.) and will work on all other browsers.",overview:"Simplify custom field management with product, group or ticket-based visibility in your Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4362\u002Flive_cover_art\u002Fthumb\u002FArtboard_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4362\u002Flive_cover_art\u002Fthumb2x\u002FArtboard_2.png"},categories:[Q,aS,O],type:b,published_at:"2023-05-08T09:31:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:bk,install_count:1254,productName:k,productId:b,account:bw,platform_details:{"1.0":[],"2.0":[2422,3168,7381]},hostproduct_ids:[b],short_description:a,addons:a},{id:10450,name:"options_based_required_fields",display_name:"Required fields validator",description:"The Required fields based on the option app would ensure that agents fill the non-required ticket fields of a ticket when they create a ticket or update the ticket properties. You can customize which fields need to be made mandatory.\r\n\r\n For example : \r\n1.‘Type’ field can be configured as mandatory when the status of the ticket is closed or resolved. \r\n2. Update a specific field only if the product is \"xyz\".\r\n\r\nAlthough the information required for every ticket might be different, with this app — by pre-determining the field requirements — you enable agents to enter the correct and relevant ticket details. \r\n\r\nLimitations:\r\n1) The app supports only the Reply event.\r\n2) There is no check for page specific fields in the app. For example, in the New Email page, agent and product fields are not present, but if the product field is configured, it will still show an error message prompt to fill the product field in the New Email page.\r\n\r\nThe app will work in the following order : \r\n\r\n1) First it will check the rules configured under reply ticket in Account settings if configured any.* \r\n2) Next it will check for rules configured under dropdown fields. **\r\n3) Lastly it will check for rules configured under dependent fields.**\r\n\r\n* - For Reply click event only\r\n** - For both Reply click event and ticket update \u002F create button click.\r\n\r\nNote:\r\n1) Zero (0) is a valid value for the Decimal and Number fields. The app will throw a validation error if the value is null or empty.",overview:"Customize the required fields of every ticket based on pre-determined ticket properties.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05401\u002Flive_cover_art\u002Fthumb\u002Fmandatory_final.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05401\u002Flive_cover_art\u002Fthumb2x\u002Fmandatory_final.png"},categories:[ah,M,Q,O,ax],type:b,published_at:"2024-05-14T14:26:23.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:js,install_count:gN,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[18901,26828,63870,77212,94666,114796,160126,213312,216453,278541,317980,355094]},hostproduct_ids:[b],short_description:a,addons:a},{id:4239,name:"translate_buddy",display_name:"Translate Buddy",description:"NOTE: WORKS ONLY IN CHROME.\r\n\r\nFeatures\r\nThe Translate Buddy app is a comprehensive translation solution for all your language needs. With this app\r\n\r\n* Type content in any language of your choice and get instant translations\r\n* You can also directly dictate words into the microphone and the app will use speech-to-text and detect the words and show them on the app screen\r\n* Use the translate button to convert the content into any language of your choice\r\n* Agents can also hear the translated content by clicking the ‘Listen’ button, so that they can understand how the words are pronounced in that language\u002Fdialect\r\n* Agents can use the ‘Add text’ button to add the translated content into the reply editor in just one click and then send it to the customer\r\n\r\nThe most important advantage of this is that agents can pick the dialect they would like to speak in, for the app to detect your words correctly via speech-to-text\r\n\r\nBusiness Use case\r\n\r\n* Agents can now get the perfectly translated and grammatically correct version of their content, thereby personalizing the responses to customers\r\n* This also saves time spent in copying and pasting content into Google Translate in another browser\u002Ftab and pasting it back into Freshdesk\r\n* Agents can give highly personalised responses to customers via Freshdesk, thereby providing a holistic customer experience",overview:"The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9324\u002Flive_cover_art\u002Fthumb\u002Ftranslator.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9324\u002Flive_cover_art\u002Fthumb2x\u002Ftranslator.png"},categories:[ai,cP],type:b,published_at:"2018-08-27T20:58:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dP,ratings_count:bq,install_count:1075,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[3992]},hostproduct_ids:[b],short_description:a,addons:a},{id:16826,name:"out_of_office",display_name:jt,description:"Overview:\r\nThe Out of Office app helps administrators manage tickets when agents are unavailable, ensuring smooth operations and timely communication with customers.\r\n\r\nKey Features:\r\nTicket Reassignment: Based on admin configuration, automatically reassign tickets assigned to out-of-office agents to another agent or group.\r\n- Automatic Replies: Notify customers about an agent’s unavailability with a customizable auto-reply, including the expected response date.\r\n- Days Limit Setting: The default out-of-office entry limit is 45 days. Extend this by raising a support request or increasing the DB call rate limit to accommodate longer entries.\r\n- Bulk Deletion: To maintain database efficiency, quickly delete outdated out-of-office entries with a “Delete All Past Entries” button.\r\n- Deletion Warning: When maximum entry limits are exceeded, use the bulk deletion feature to avoid issues with single-entry deletion.\r\n\r\nThis app ensures agents’ absences are managed efficiently, minimizing disruptions and improving customer experience.",overview:ju,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62861\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_resolutions_25_897228.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62861\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_resolutions_25_897228.png"},categories:[M,Q,O,ax],type:b,published_at:"2024-11-04T15:39:32.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cp,ratings_count:cq,install_count:1038,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[38738,44488,47369,48546,74039,77148,96214,359358,451476]},hostproduct_ids:[b],short_description:a,addons:a},{id:fD,name:"outlook_contacts",display_name:"Microsoft Outlook Contacts",description:"Sync contacts between Outlook and Freshdesk\r\n\r\nIn addition, you will also be able to: \r\n1. Bi-directional contact sync will make sure your Freshdesk and Outlook contacts are always updated. For example, when you update an existing contact in Freshdesk, the changes are automatically updated in the Outlook “Freshdesk contacts” and vice versa. \r\n2. Multi-Account sync will enable you to enable the Freshdesk-Outlook contact sync for multiple accounts. You can use multiple Outlook accounts either during setup, or any time later.Even after the initial sync, you can add more Outlook accounts to import and export contacts. \r\n3. Contacts Field Mapping will help you add more context to all your incoming contacts. By default, fields like Name, Email ID, Work Phone Number, Mobile Phone Number are synced from Outlook. You can configure the app to sync up to 6 additional custom fields of your choice.",overview:"Installing the Microsoft Outlook Contacts app will help you to easily synchronize contacts between your Outlook and Freshdesk account.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F071\u002Flive_cover_art\u002Fthumb\u002F170.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F071\u002Flive_cover_art\u002Fthumb2x\u002F170.png"},categories:[ab,P,M,ac],type:x,published_at:"2016-11-03T15:15:41.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:g,install_count:914,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3993,name:"google_drive",display_name:jv,description:"With Google Drive for Freshdesk, agents can easily access and share files from their Google Drive accounts to a ticket conversation on Freshdesk. \r\n\r\nIntegrating Google Drive into your workflow is extremely simple and beneficial. Here’s how: \r\n\r\n1. Agents are required to sign into their individual Google Drive accounts and link them to their Freshdesk accounts. \r\n2. Create manuals, how-to docs, tutorial videos, and more, and share them with customers and other agents easily over Google Drive.\r\n3. Once installed, you can access Google Drive via the Drive icon at the bottom of the text editor while replying to or forwarding tickets, adding notes, and for outbound emails.\r\n4. Any Google Drive attachment is directly hot-linked from the original source instead of being stored on Freshdesk. This helps eliminate file size restrictions and upload difficulties for agents.\r\n\r\nExtend the power of Google Drive to Freshdesk and get things done faster, smarter, and better.",overview:"Securely store, access, and share your Google Drive files from within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3993\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Drive.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3993\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Drive.png"},categories:[ai,M,ax],type:x,published_at:"2022-06-28T19:25:47.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:j,install_count:912,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3534,name:"zoom_v2",display_name:"Zoom V2",description:"Integrating Zoom with Freshdesk Mint UI improves agent’s communication with the customer by scheduling instant Zoom meeting. Agents can use their Zoom login credentials and host concurrent Zoom meetings with customers in your Freshdesk account.\r\n\r\nZoom integration allows support agents to resolve issues faster through direct interaction with the customer:\r\n* Generate Zoom meeting URL in ticket details page and send it to customer\r\n* Multiple agents in an organization can host concurrent zoom meetings \r\n* Use audio, video, and screen sharing features for a better understanding of customers’ issue\r\n* Request remote control of customers’ screen\r\n\r\n\r\nUseful links:\r\nhttps:\u002F\u002Fartissol.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F32000033218",overview:"Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk tick",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4353\u002Flive_cover_art\u002Fthumb\u002Fzoom.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4353\u002Flive_cover_art\u002Fthumb2x\u002Fzoom.png"},categories:[N,a_],type:b,published_at:"2023-01-13T11:08:56.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:bk,install_count:785,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[jm,15574,202661]},hostproduct_ids:[b],short_description:a,addons:a},{id:35073,name:"clone_ticket_1",display_name:jw,description:"Clone a ticket easily with a single click\r\n\r\nSupported fields:\r\n- Subject(Prepended by \"Clone of\")\r\n- Description\r\n- Properties\r\n- Contact\r\n- Attachments(Only Freshdesk attachments are cloned. Cloud attachments like Dropbox, Google Drive, OneDrive etc. are not supported)\r\n\r\nA private note will be added with source ticket URL if the option is selected in app settings\r\n\r\nNote: \r\n- Conversations are not cloned",overview:"Clone a ticket easily with a single click",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37053\u002Flive_cover_art\u002Fthumb\u002FClone_Ticket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37053\u002Flive_cover_art\u002Fthumb2x\u002FClone_Ticket.png"},categories:[M,Q,O,ac],type:b,published_at:"2024-09-04T16:58:25.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:eR,install_count:730,productName:k,productId:b,account:"Symphony US",platform_details:{"1.0":[],"2.0":[93966,101475,131428,164098,241125,281220,432403]},hostproduct_ids:[b],short_description:a,addons:a},{id:27401,name:"automerge",display_name:"Automerge",description:"Overview:\r\n\r\nAutomerge detects and merges incoming tickets if a previous ticket has similar field values. Choose one or more supported fields to act as the basis for detecting duplicates:\r\nDefault fields: Status, Priority, Type, Agent, or Group\r\nAll Custom Fields (if enabled)\r\n\r\nNote: The app has a short delay in detecting incoming tickets. If you expect duplicate tickets to be created rapidly (within a 2-3 minute period), choose the “Ticket Requester” field as the basis.\r\n\r\nOptional Features:\r\nMerge timespan: Place a time constraint on duplicate detection. For example, do not merge if the duplicate ticket was raised after 30 minutes.\r\nSync conversations: Copy conversations from the merged ticket into the merging ticket.\r\nTrack tickets: Keep track of the list of merged tickets in a ticket field of your choice. Useful for reports and analytics.\r\nTag duplicates: Add a tag of your choice to the ticket that was closed and merged.",overview:"Automatically detect and merge duplicate incoming tickets for inbox hygiene.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10472\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10472\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[ah,M,Q,O,ax],type:b,published_at:"2023-08-08T13:12:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bP,ratings_count:dQ,install_count:653,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[69425,73722,94996,101268,129975,146321,193019,213430,228623,252234]},hostproduct_ids:[b],short_description:a,addons:a},{id:25380,name:"disable_fields",display_name:"Disable Fields",description:"Disable non-mandatory ticket fields based on the conditions you define. Disabled fields cannot be edited.\r\n\r\nChoose from the following conditions:\r\n- Dropdown fields: Choose a field and specify fields to be disabled for any of its values.\r\n- Dependent fields: Choose a dependent field and specify fields to disable for any value at any level.\r\n- User roles: Choose fields to disable for particular roles, such as “Agent” or “Supervisor.” Users with the given roles cannot edit the chosen fields.\r\n\r\nThis app works on the Ticket Details, New Ticket, and New Email pages.",overview:"Disable non-mandatory ticket fields based on other field values or user roles.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08352\u002Flive_cover_art\u002Fthumb\u002Fdownload__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08352\u002Flive_cover_art\u002Fthumb2x\u002Fdownload__1_.png"},categories:[ah,M,Q,O,ax],type:b,published_at:"2024-09-18T20:09:06.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:dS,install_count:jx,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[63744,119095,133494,288562,437219]},hostproduct_ids:[b],short_description:a,addons:a},{id:3832,name:"parent_child_synchronization",display_name:"Parent Child Synchronization",description:"Overview:\r\nThe Parent-Child Ticket Synchronization app ensures that agents have a unified view of all information related to parent and child tickets, enhancing efficiency and accuracy in customer support.\r\n\r\nKey Features:\r\nBidirectional Synchronization:\r\n\r\nAutomatically sync notes and replies between parent and child tickets as private or public notes.\r\nAutomated Closure:\r\n\r\nOptionally mark the parent ticket as closed when all child tickets are resolved.\r\nComprehensive Information Access:\r\n\r\nConsolidate conversations and notes from parent and child tickets into a single view for better context.\r\nThis app reduces time spent searching for details across linked tickets, allowing agents to focus on resolving customer issues effectively.",overview:"Synchronize notes and replies between the parent and child ticket(s) and vice versa.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2383\u002Flive_cover_art\u002Fthumb\u002Fif_notes_46823.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2383\u002Flive_cover_art\u002Fthumb2x\u002Fif_notes_46823.png"},categories:[ah,M,Q,O,ax],type:b,published_at:"2022-11-18T10:44:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:t,install_count:613,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[3582,10253,11512,20561,33896,183327,198797]},hostproduct_ids:[b],short_description:"Sync Tickets",addons:a},{id:6883,name:"3cx_click_to_call",display_name:"3CX Click to Call",description:"The 3CX Click to Call app enables users to be called directly from Freshdesk via the 3CX Web Client.\r\n \r\nThe app displays an additional dropdown in the contact details of a ticket named freshdesk Click to Call. \r\nThe available contact phone numbers are displayed and when clicked, will make a call from the freshdesk web page using the 3CX Webclient. \r\n\r\nThis eliminates the need to dial, copy, paste or edit numbers from emails or websites offering instant outbound dialing and increasing productivity and collaboration for users.\r\n\r\n-Automate tedious and time consuming workflow processes for staff\r\n-Boost productivity and increase sales and customer satisfaction\r\n-Works seamlessly with the 3CX Web Client\r\n-Phone Number Detection – Detect All or International Numbers\r\n-Highlighted Contacts – Numbers are identified and formatted for outbound call dialing.",overview:"Dial numbers directly from Freshdesk with the 3CX Click to Call App.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3886\u002Flive_cover_art\u002Fthumb\u002F3cx_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3886\u002Flive_cover_art\u002Fthumb2x\u002F3cx_logo_400x400.png"},categories:[N,M,ac,$],type:b,published_at:"2018-09-18T23:37:06.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gO,ratings_count:bk,install_count:611,productName:k,productId:b,account:jy,platform_details:{"1.0":[],"2.0":[9201,26835]},hostproduct_ids:[b],short_description:a,addons:a},{id:3353,name:"email_configuration_app",display_name:"Email Configuration App",description:"The app allows you to set the default \"from\" email address on the ticket page for reply. Also allows you to disable changing of the from and cc\u002Fbcc fields.\r\n\r\nOn the New Email Page(Outbound Email) it sets the default from email address and you can set exceptions for certain groups with the default from email address for those groups.",overview:"This app helps agents with multiple groups and multiple email accounts to set default reply \"from\" email on reply and on new email page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3533\u002Flive_cover_art\u002Fthumb\u002FArtboard.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3533\u002Flive_cover_art\u002Fthumb2x\u002FArtboard.png"},categories:[M,Q,O,ac],type:b,published_at:"2018-03-14T22:12:20.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eO,ratings_count:aK,install_count:586,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[3112,3794,4734,9041]},hostproduct_ids:[b],short_description:a,addons:a},{id:6372,name:"onedrive_mint",display_name:"OneDrive",description:"The OneDrive Integration lets agents browse for files from their OneDrive folders and share them when submitting or replying to a ticket in Freshdesk. Some benefits of using this app are:\r\n\r\n1. Agents can link their OneDrive accounts to their Freshdesk accounts and use OneDrive's features to share documents and resources with customers.\r\n\r\n2. Attachments made from OneDrive aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.",overview:"Get access to all your files and attachments from your OneDrive account inside your Freshdesk instance.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2736\u002Flive_cover_art\u002Fthumb\u002Fod_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2736\u002Flive_cover_art\u002Fthumb2x\u002Fod_logo.png"},categories:[an,P,bx,ai,cQ],type:x,published_at:"2018-07-31T01:08:48.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dD,ratings_count:am,install_count:574,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2473,name:"asana",display_name:jz,description:"By installing this app, you get the following benefits: \r\n1.Agents will be able to select workspace and projects will be listed out which are present inside the selected workspace.\r\n2.Agent will be able to view only Hundred projects in a workspace with the help of pagination inside the app.\r\n3. Agents will be able to view projects and tasks from the Asana account inside Freshdesk.\r\n4. This app creates tasks using Freshdesk ticket details automatically in the Asana account by choosing the project.\r\n5. If any change is made to a Freshdesk ticket (reply, add a note, etc.), the same is reflected as a comment in Asana for the corresponding task.\r\n6. This app lets you mark Asana tasks as completed by clicking \"Mark as completed\" from within the widget in Freshdesk.",overview:"Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3742\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3742\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.png"},categories:[ah,aw],type:b,published_at:"2022-08-04T12:24:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:ek,ratings_count:aK,install_count:556,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[2263,13520,148768,178700]},hostproduct_ids:[b],short_description:a,addons:a},{id:jA,name:"channelreply",display_name:jB,description:"Integrate Freshdesk with Amazon, eBay, Walmart, Shopify & Back Market messaging. Spend less time on support and more time selling! \n\nAnswer Directly from Freshdesk\n\nChannelReply lets you answer all your buyer messages as easily as emails. You can even answer tickets like eBay Resolution Center cases and Walmart escalations. Just write a reply and send!\n\nView Buyer & Order Info\n\nSee everything you need to know about the buyer and their order:\n\nBuyer Name – Shipping Address – Order Status – Item Title – Amount Paid – Parent and Variation SKUs – ASIN – Positive eBay Feedback Percentage – Walmart Fulfillment Option – Shopify Shipping Service Level – Back Market Product ID – Dozens of Other Details\n\nUse Ecommerce Data in Freshdesk’s Best Tools\n\nPull order info into Freshdesk ticket fields to save countless hours on support. Turn info like tracking ID and order status into placeholders for canned responses. Or, use specific order details to build powerful automations.\n\nCreate Autoresponders That Actually Work\n\nMarketplaces filter out most autoreplies, but ChannelReply fixes that. Build custom autoresponders that are fully compatible with Amazon, eBay, Back Market and more. Finally, you can enjoy your weekends again!\n\nTake Marketplace Actions in Freshdesk\n\n • Amazon: Request reviews or mark messages as “No response needed”\n • eBay: Process returns, cancellations, and Resolution Center cases\n • Walmart: Cancel or acknowledge orders or update shipping statuses\n • Shopify: Refund orders, cancel and restock at the same time, or edit buyer or order details\n • Back Market: Upload tracking info, validate orders, and process refunds\n\nRemove Rule-Breaking Text\n\nMost marketplaces have rules against links and contact info in messages. With ChannelReply’s text remover, you can autodelete specific text so you never get in trouble.\n\nReceive All Your Notifications\n\nForward all your critical one-way notifications to Freshdesk. ChannelReply makes it easy to receive A-to-z claims, cancellations, new orders and more.\n\nGet Clean, Threaded Tickets\n\nWithout ChannelReply, marketplace messages come with screen after screen of unwanted text. Plus, any buyer message can create a new ticket, even when it’s a reply to an old ticket. ChannelReply removes the clutter and threads tickets properly.\n\nImprove Your Results\n\nTime and customers are your most valuable assets. Add ChannelReply to Freshdesk to save time and serve your customers better than ever before! Learn more at https:\u002F\u002Fwww.channelreply.com\u002F",overview:"Amazon, eBay, Walmart, Shopify & Back Market support in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F126\u002Flive_cover_art\u002Fthumb\u002FChannelReply_Logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F126\u002Flive_cover_art\u002Fthumb2x\u002FChannelReply_Logo_400x400.png"},categories:[au,aB,cs],type:b,published_at:"2017-06-15T18:32:38.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:t,install_count:517,productName:k,productId:b,account:jB,platform_details:{"1.0":[538],"2.0":[2608]},hostproduct_ids:[b],short_description:a,addons:a},{id:2602,name:"note_manager",display_name:"Note Manager",description:"This app allows you to change the “Note” behavior across all your agents.\r\n•\tYou can switch the Note to default “Public” at an account level\r\n•\tFor certain ticket types, make all the conversations happened via notes visible to your customers\r\n•\tTransparent customer service\r\n•\tRestrict your agents adding a Note based on the “Ticket Type” property of the ticket",overview:"Take control of your “Note” of the ticket in Freshdesk by changing default “Note” type (“Private” or “Public”).",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2062\u002Flive_cover_art\u002Fthumb\u002FNotes_Management.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2062\u002Flive_cover_art\u002Fthumb2x\u002FNotes_Management.png"},categories:[aa,M],type:b,published_at:"2017-12-11T22:53:14.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dh,ratings_count:g,install_count:jC,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[2390,3728]},hostproduct_ids:[b],short_description:a,addons:a},{id:3744,name:"credit_card__social_security_number_masker",display_name:jD,description:"This app will protect sensitive customer data such as credit card or Social Security numbers that are mentioned in tickets. The app will obfuscate all but the last 4 digits of the numbers; the other digits will be masked by an 'X'. The data is protected in the Ticket Subject, Description, Private and Public Note. The app may also be configured to ignore masking numbers that start with a particular sequence of digits e.g. 99 if needed. The app can be configured to ignore masking based on groups.\r\nWhat's new? \r\n\r\nThe app can now be configured to ignore masking the tickets that belong to a particular group. \r\n\r\nThe following credit card formats are covered in this app:\r\n\r\n4242424242424242 Visa\r\n4000056655665556 Visa (debit)\r\n5555555555554444 Mastercard\r\n2223003122003222 Mastercard (2-series)\r\n5200828282828210 Mastercard (debit)\r\n5105105105105100 Mastercard (prepaid)\r\n378282246310005 American Express\r\n371449635398431 American Express\r\n6011111111111117 Discover\r\n6011000990139424 Discover\r\n30569309025904 Diners Club\r\n38520000023237 Diners Club\r\n3530111333300000 JCB\r\n6200000000000005 UnionPay\r\n\r\nThe following Credit Card Number formats are support \r\n\r\nxxxx-xxxx-xxxx-xxxx (with hyphen)\r\nxxxx xxxx xxxx xxxx (with spaces)\r\nxxxxxxxxxxxxxxxx (without spaces & hyphen)\r\n\r\nThe following Social Security Number formats are support \r\n\r\nxxxxxxxxx (9 digits without spaces & hyphen)\r\nxxx-xx-xxxx (9 digits with hyphen)\r\nxxx xx xxxx (9 digits with spaces)\r\n\r\nDisclaimer: This app will mask any data that resembles a credit card\u002FSocial Security number.",overview:"Hide sensitive data such as credit card numbers or Social Security numbers in Freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4473\u002Flive_cover_art\u002Fthumb\u002Fif_creditcard_1055079__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4473\u002Flive_cover_art\u002Fthumb2x\u002Fif_creditcard_1055079__1_.png"},categories:[ct,a$],type:b,published_at:"2023-02-28T15:20:03.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:jC,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[3493,11261,13411,17493,19711,25849,34349,35437,39722,47600,67811,99633,188871,215502]},hostproduct_ids:[b],short_description:a,addons:a},{id:18238,name:"link_to_parent",display_name:"Link to parent",description:"Agents can now link an already existing ticket to a parent ticket as its child in Freshdesk. The app helps eliminate the need for creating a new child ticket every time an agent needs to associate an existing ticket to a parent ticket. With the app, the agent can label the concerned ticket as ‘Child’ by using the ‘Link to Parent’ button in the ticket sidebar.\r\n\r\nThe only limitation of the app is that only ten tickets can be connected to a parent ticket simultaneously.",overview:"This app lets you associate a ticket to another ticket as its child ticket at the touch of a button.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83281\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_Link_2638329__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83281\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_Link_2638329__2_.png"},categories:[M,aR,O,ac],type:b,published_at:"2019-10-30T12:36:56.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:420,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[43206,66361,70093,70662,94591]},hostproduct_ids:[b],short_description:a,addons:a},{id:51392,name:"schedule_reply_for_freshdesk",display_name:"Schedule Reply for Freshdesk",description:"The Schedule Reply app enables agents to schedule the replies to be sent at a later time, to\r\nbetter manage your workflow and your customers’ expectations efficiently.This app provides a window for the agents to schedule their replies and send them at a stipulated time. This feature intends to better manage the workflow of a firm while also taking the customer relations into concern.\r\nWhen you have to respond to the customer but it’s not the best time to send it quite yet, you can schedule it accordingly. Select a date and time in the future and rest assured, your reply will be sent whether you are at your desk or on the go.\r\nThe app also allows the agents to view, edit, and manage their scheduled replies any time before they are sent. They can edit, reschedule, send or delete the scheduled replies based on their convenience.",overview:"Be that perceptive Wizz who values the client’s time and responds instantaneously!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29315\u002Flive_cover_art\u002Fthumb\u002FSchedule%20Reply-Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29315\u002Flive_cover_art\u002Fthumb2x\u002FSchedule%20Reply-Logo.png"},categories:[aa,M,Q,O],type:b,published_at:"2023-04-05T17:09:11.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:1.4,ratings_count:bQ,install_count:404,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[152672]},hostproduct_ids:[b],short_description:a,addons:a},{id:5830,name:"custom_ticket_printing",display_name:"Custom Ticket Printing",description:"The App 'Custom Ticket Printing' helps Agents configure and customise which fields are to be printed when a hardcopy of Freshdesk Ticket is printed.\r\n\r\nWhen installing the app, you can choose which fields you need to be printed like requester, priority, company etc. Once the set-up is complete, all you have to do is click on the 'Print app' icon and get your ticket printed with your custom fields.\r\n\r\nFor example, if you have to submit hardcopy of the ticket to a third party and want to hide certain fields while printing, this is the app for you. It ensures that only the most relevant\u002Frequired information is printed.\r\n\r\nNote: \r\n1. Fix for 'Custom_fields undefined' error message is done.",overview:"Easily print tickets with custom fields using the Custom Ticket Printing App for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0385\u002Flive_cover_art\u002Fthumb\u002Fticket_print.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0385\u002Flive_cover_art\u002Fthumb2x\u002Fticket_print.png"},categories:[aS,O],type:b,published_at:"2022-10-28T09:04:02.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:dr,install_count:jE,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[6559,26243,37043,46849,62785,190198]},hostproduct_ids:[b],short_description:a,addons:a},{id:10645,name:"agent_ticket_tracker",display_name:"Agent Ticket Tracker",description:"The app helps you view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets that are in progress and tickets that are closed\u002Fresolved for the respective day and week.\r\n\r\nBenefits of the app:\r\n\r\n• As an admin, you can view the status of all the tickets in a progress bar and also filter tickets based on agents. This will help you view the tickets that need to be addressed and closed.\r\n• An agent can see the status of tickets assigned to them.",overview:"Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54601\u002Flive_cover_art\u002Fthumb\u002Fagent_ticket_status_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54601\u002Flive_cover_art\u002Fthumb2x\u002Fagent_ticket_status_1.png"},categories:[as,P],type:b,published_at:"2019-03-08T16:46:46.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:1.3,ratings_count:g,install_count:jl,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[19443,23479,87366]},hostproduct_ids:[b],short_description:a,addons:a},{id:25771,name:"freshdesk-hubspot",display_name:"Freshdesk-Hubspot",description:"This app allows the user to integrate their Freshdesk contacts with Hubspot contacts. Any new contact\u002Flead created in Freshdesk can be created as a Hubspot contact through this app. The user can choose to update the data from Freshdesk to Hubspot or vice versa in the app. This app syncs contacts between Hubspot and Freshdesk in the backend which means that the user is required to configure the app only once with their Hubspot credentials after which the data sync between Hubspot and Freshdesk is done seamlessly.\r\n\r\nThis app ensures that the latest data is always present in both the apps as it constantly updates the latest changes from Freshdesk to Hubspot and vice versa. The user can also map the fields in the way they wish from Freshdesk to Hubspot. For example, the user can choose which one of these 2 fields: work-email, personal-email should be synced as primary email in a Hubspot contact.\r\n\r\nFeatures of the app:\r\n• The user can configure the direction of sync from Freshdesk to Hubspot or vice versa or both.\r\n• The sync happens seamlessly every 12 hours.\r\n• The user can map the fields in Freshdesk to fields in Hubspot which means that the user has control over the transformation of data.",overview:"Sync marketing contacts from Hubspot with your Freshdesk contacts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17752\u002Flive_cover_art\u002Fthumb\u002Fhubspot.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17752\u002Flive_cover_art\u002Fthumb2x\u002Fhubspot.jpg"},categories:[dT,bZ,ab,P,be],type:b,published_at:"2024-02-05T15:03:07.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:363,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[64970,296245]},hostproduct_ids:[b],short_description:a,addons:a},{id:jF,name:"sentimental_jeff",display_name:"Sentimental Jeff!",description:"Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.\r\n\r\n--\r\nThis app analyses the ticket sentiment of the requestor and rates it on a whole number scale. It can tell you if the tone of the message is angry, sad, indifferent, or happy. It depicts it via an emoji in the ticket sidebar!\r\n\r\nAdditionally, you can configure a custom app to update the sentiment analysis result of the ticket.\r\n\r\nUse cases:\r\n- Quickly judge if the message is harsh or polite\r\n\r\nUpdate:\r\n- It uses the note content of the requester while calculating the sentiment score.\r\n\r\nComing up:\r\nThe app may not be a hundred percent accurate right now and we'll keep making updates for the same.\r\n\r\n#sentimentanalysis",overview:"Jeff is sentimental and cares about support. Jeff tells you when your customer is happy or sad.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F811\u002Flive_cover_art\u002Fthumb\u002F118.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F811\u002Flive_cover_art\u002Fthumb2x\u002F118.png"},categories:[Y,bp],type:b,published_at:"2016-10-27T14:46:36.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:h,install_count:347,productName:k,productId:b,account:eP,platform_details:{"1.0":[fE,fF],"2.0":[4026,113770]},hostproduct_ids:[b],short_description:a,addons:a},{id:8337,name:"aht_plus",display_name:"AHT Plus",description:"The AHT Plus app for Freshdesk tracks the exact time agents spend on tickets to calculate the Average Handling Time (AHT). The app automatically starts the timer when an agent opens a ticket and stops it when the ticket is closed or the agent navigates away. This ensures accurate tracking and helps administrators optimize ticket assignments, streamline workflows, and boost agent productivity.\r\n\r\nFeatures\r\n- Custom Settings: Configure roles or groups for which the AHT app will be enabled.\r\n- Accurate Tracking: Auto-pauses when agents switch tabs or the page becomes inactive.\r\n- Scheduled Reports: Get hourly, daily, or weekly reports delivered automatically to specified inboxes in CSV format.\r\n- Widget Integration: Displays as a widget on the Ticket Details page for quick visibility.\r\n\r\nNotes\r\n- Report frequency (hourly\u002Fdaily\u002Fweekly) must be selected during installation and cannot be changed later.\r\n- Reports will not be generated if no data exists during the chosen period.\r\n- Auto-pause functionality works only on Chrome and Edge browsers.",overview:"Calculate the Average Handling Time of tickets by agents in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7338\u002Flive_cover_art\u002Fthumb\u002Ftime_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7338\u002Flive_cover_art\u002Fthumb2x\u002Ftime_icon.png"},categories:[aW,P,bs,av],type:b,published_at:"2024-01-29T09:27:41.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:j,install_count:330,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[12798,38570,jG,76370,84552,94662,118231,294461]},hostproduct_ids:[b],short_description:a,addons:a},{id:4072,name:"current_replying_agents_name",display_name:"Current replying agent's name",description:"You'd have setup a common reply template for agents under Admin -\u003E Email notifications-\u003E Reply template -\u003E Agent reply template to reflect your branding. In a high volume environment, it's not always the ticket assigned agent who responds to the ticket. \r\n\r\nThe agents can pick up tickets and reply on their own but there is one little problem here. In your common signature setup, you might have used the placeholder {{ticket.agent.name}} to populate the agent name. However, it would populate only the ticket assigned agent's name. What you'd probably need is a placeholder that detects the current replying user.\r\n\r\nThis app does that for you - fetches the current user's name and inserts it onto the common reply template setup ,thus preventing the agent name mix-up",overview:"The app populates the current logged in agent's name in the ticket reply editor.Highly useful for teams that have the common signature template setup",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2704\u002Flive_cover_art\u002Fthumb\u002Fagent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2704\u002Flive_cover_art\u002Fthumb2x\u002Fagent.png"},categories:[M,ac],type:b,published_at:"2018-04-06T10:09:18.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:x,install_count:jH,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[3820]},hostproduct_ids:[b],short_description:a,addons:a},{id:1757,name:"qr_codes_for_tickets",display_name:"QR codes for tickets",description:"The QR Codes for Tickets app enables agents to generate a QR code for any Freshdesk ticket. Scanning the QR code redirects to the ticket's URL, allowing agents to share tickets instantly or access them effortlessly using mobile browsers.",overview:"Generate QR codes for tickets to share and access links quickly via mobile browsers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7571\u002Flive_cover_art\u002Fthumb\u002FQR_icon.svg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7571\u002Flive_cover_art\u002Fthumb2x\u002FQR_icon.svg.png"},categories:[M,Q,O,ax],type:b,published_at:"2023-09-13T14:22:21.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:x,install_count:jI,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[1590,1867]},hostproduct_ids:[b],short_description:a,addons:a},{id:13839,name:"parent_child_field_sync",display_name:"Parent Child Field Sync",description:"The Parent-Child Field Sync app for Freshdesk ensures seamless synchronization of fields between parent and child tickets or related tickets. Instead of manually updating child tickets, this app automates the process, reducing human error and saving time. You can configure which fields (default or custom) to sync, ensuring consistent ticket properties across linked tickets.\r\n\r\nFeatures\r\n- Field Synchronization: Automatically sync fields such as Priority, Status, or custom fields between parent and child tickets.\r\n- Customizable Settings: Choose which fields to sync to fit your business needs.\r\n- Error-Free Updates: Automates field updates to eliminate manual errors.\r\nNotes\r\nIf the Status field is synchronized and updated in the parent ticket, all child tickets will reflect the same status.\r\nWait for the success notification before navigating away or performing other actions to ensure the updates are complete.\r\n\r\nUse Cases\r\n- Priority Updates: When the priority of a parent ticket is updated, the child tickets automatically inherit the same priority.\r\n- Status Synchronization: Keep child ticket statuses aligned with their parent ticket for seamless workflow management.\r\n- Custom Field Consistency: Sync custom fields like \"Billing Code\" or \"Issue Type\" to ensure accurate data across related tickets.",overview:"Sync parent-child ticket fields, including custom fields, to streamline updates and avoid errors.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93831\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_hierarchy_103586__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93831\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_hierarchy_103586__1_.png"},categories:[ah,M,ax],type:b,published_at:"2023-07-17T10:01:08.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:g,install_count:291,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[29744,35391,41272,45625,48187,49299,181735,207728,216970,218958,225451,252952]},hostproduct_ids:[b],short_description:a,addons:a},{id:39400,name:"recurring_service_tasks",display_name:"Recurring service tasks",description:"Service tasks that need to be scheduled repeatedly, such as routine maintenance jobs are tedious and time-consuming. It also leaves room for errors. \r\n\r\nThe Recurring Service Tasks app helps you to set up such service tasks at a custom-defined frequency. You can assign these tasks to a field technician or a service group and make edits to individual appointments.\r\n\r\nWith Recurring service tasks, you can:\r\n\r\n● Easily schedule a series of recurring service tasks such as inspections, maintenance, audits, etc.\r\n\r\n● Eliminate redundant activity of replicating details\r\n\r\n● Stop worrying about forgetting to create subsequent tasks\r\n\r\nUse-cases:\r\n\r\nMany services, such as lawn care, facilities management, cleaning, maid services, annual maintenance contracts have jobs lined up at regular intervals - say weekly, monthly, quarterly, annually or a custom set frequency. \r\n\r\nThrough this app, you can easily schedule such recurring service tasks in Freshdesk Field Service Management (FSM).\r\n\r\nLimitations:\r\n\r\n1. Agent Timezone in the Freshdesk instance and app settings page timezones should be the same.",overview:"Create recurring field service tasks with Google Calendar-like functionality.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00493\u002Flive_cover_art\u002Fthumb\u002Frecurrent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00493\u002Flive_cover_art\u002Fthumb2x\u002Frecurrent.png"},categories:[cu,M,Q,O,ac],type:b,published_at:"2023-09-22T09:17:49.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:am,install_count:285,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[107363,179109,227013,267176]},hostproduct_ids:[b],short_description:a,addons:a},{id:13822,name:"total_time_spent",display_name:"Total Time Spent",description:"In the Old Freshdesk UI, there was a feature that displayed the total time logged on a ticket by an agent. In Mint, however, only the individual time entries are displayed with no provision to see the total time logged. The \"Total Time Spent\" app helps to solve this problem by enabling the customer to see the total time tracked which is the sum of all the individual time entries as it was seen in the Old UI.\r\nFor example, an admin might want to keep track of how much time is being spent by an agent on a particular ticket. Every time an agent visits a ticket, a timer can be started using the product's feature. An agent may re-visit this ticket and hold conversations for example. In every such case, a new time entry is logged. \r\nThis app will help to track the total of all such entries logged so there is clear visibility on how much time is being spent on a ticket. This can later be used for reports and tracking an agent's productivity.",overview:"This app displays the total time spent by an agent in Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22831\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_hourglass_1055043__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22831\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_hourglass_1055043__1_.png"},categories:[ah,bl],type:b,published_at:"2019-06-17T22:05:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:x,install_count:280,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[29680]},hostproduct_ids:[b],short_description:a,addons:a},{id:7252,name:"export_customer_profile",display_name:"Export Customer Profile",description:"This app lets you export everything that you have about a customer in the helpdesk. This includes:\r\n-Profile: All customer information available in default and custom fields\r\n-Tickets: Tickets raised by the customer and conversations within those tickets\r\n-Forums: Topics created by the customer and contributions\r\n-Satisfaction ratings provided by the customer\r\n\r\nTo export the customer’s profile: \r\n1) Navigate to the customer’s profile\r\n2)Expand the 'Export' tab on the sidebar \r\n3)Click on 'Download CSV",overview:"Exports all information about a particular customer in a downloadable CSV file. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2527\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2527\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ak,aW,P],type:b,published_at:"2018-09-17T18:07:18.000+05:30",options:a,modules:[m],supported_modules:[m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:jJ,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[10054]},hostproduct_ids:[b],short_description:a,addons:a},{id:gP,name:"stripe_by_chargedesk",display_name:jK,description:"ChargeDesk gives you access to your Stripe payment data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show PayPal, Braintree, Chargify, Zuora & Recurly payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Make pro-rated changes to existing subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping over 1,000 companies provider better billing support for millions of their customers.",overview:"Manage Stripe payments inside Freshdesk. Refund payments, manage subscriptions, send invoices & more",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F432\u002Flive_cover_art\u002Fthumb\u002Flogo_stripe.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F432\u002Flive_cover_art\u002Fthumb2x\u002Flogo_stripe.png"},categories:[bs,av,dj],type:b,published_at:"2023-05-08T17:50:27.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:x,install_count:jL,productName:k,productId:b,account:dk,platform_details:{"1.0":[gQ,gR],"2.0":[3255,8692]},hostproduct_ids:[b],short_description:"Manage Stripe inside Freshdesk!",addons:a},{id:53902,name:"fd_omni_whatsapp_campaigns",display_name:jM,description:"The WhatsApp Proactive Campaign app empowers businesses to send bulk WhatsApp messages to customers using a simple, intuitive interface. By integrating with Freshdesk Omnichannel, businesses can upload user data via a .csv file to notify customers about important updates such as service outages, disruptions, or promotional messages.\r\n\r\nFreshworks’ outbound messaging API supports these campaigns, allowing businesses to leverage preapproved WhatsApp templates to ensure compliant and efficient communication.\r\n\r\nKey Features\r\n- Bulk Messaging: Send WhatsApp messages in bulk by uploading user data from a .csv file.\r\n- Scheduled Campaigns: Schedule one-time proactive WhatsApp campaigns (up to 1,000 messages) for future dates.\r\n- Status Tracking: For transparency, you can retrieve and download message status (e.g., sent or failed) in .csv format.\r\nUser-Friendly Interface: Streamlined front-end application for ease of use.\r\n\r\nConstraints\r\n- Omnichannel-Only: The app works exclusively with Freshdesk Omnichannel and not standalone Freshdesk instances.\r\n- Message Limit: Maximum of 5,000 messages per campaign; rate limits depend on Freshchat's outbound messaging API and WhatsApp's platform.\r\n- Single Window Execution: Parallel app execution in multiple browser windows is unsupported.\r\n- Error Handling: Errors during campaign execution cannot be traced due to the browser-based design.\r\n\r\nUse Cases\r\n- Service Disruption Notifications: Proactively inform customers about ongoing service outages or delays.\r\n- Promotional Outreach: Reach customers at scale with offers or announcements tailored to their needs.\r\n- Critical Updates: Alert users about policy changes, downtime schedules, or other key updates via WhatsApp.",overview:"Send bulk WhatsApp messages via Freshdesk Omnichannel using .csv data and preapproved templates.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20935\u002Flive_cover_art\u002Fthumb\u002FNew%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20935\u002Flive_cover_art\u002Fthumb2x\u002FNew%20Logo.png"},categories:[M,bn,ax],type:b,published_at:"2023-04-27T16:07:03.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bP,ratings_count:br,install_count:jL,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[164756,198726,201662,204283,208468]},hostproduct_ids:[b],short_description:"FD Proactive WhatsApp Campaign",addons:a},{id:10488,name:"sync_conversation_fields",display_name:"Sync conversation fields",description:"The Freshchat to Freshdesk Sync integration streamlines data migration from Freshchat to Freshdesk by mapping Freshchat fields to Freshdesk custom fields. For instance, product names captured in Freshchat can be automatically synced to a custom ticket field in Freshdesk. This pre-population of ticket fields helps agents work faster and eliminates manual data entry.\r\n\r\nFeatures\r\n- Field Mapping: Map Freshchat fields (e.g., product name) to Freshdesk custom fields.\r\n- Data Sync: Automatically pre-populates Freshdesk ticket fields with Freshchat data.\r\n- Enhanced Productivity: Reduces manual effort, enabling agents to focus on resolving tickets.\r\n\r\nNote:\r\n- When syncing agent fields, ensure they only carry email data from Freshchat.\r\n- Only supports single-line and dropdown fields (dependent fields are not supported).\r\n- Requires creating a custom single-line field in Freshdesk and integrating your Freshchat account.\r\n\r\nUse Cases:\r\n- Streamlined Field Management: Sync product names from Freshchat to Freshdesk, ensuring consistency across tools.\r\n- Faster Ticket Handling: Pre-populated fields enable agents to process tickets with minimal setup.\r\n- Custom Workflows: Use synced fields to trigger automation rules in Freshdesk.",overview:"Sync ticket fields and their dropdown values from Freshchat to Freshdesk with this integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88401\u002Flive_cover_art\u002Fthumb\u002FfieldSync_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88401\u002Flive_cover_art\u002Fthumb2x\u002FfieldSync_400.png"},categories:[ah,M,ax],type:b,published_at:"2019-03-29T18:01:16.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cO,ratings_count:g,install_count:268,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[19034,28702,71383,74007,108935,116705,119694]},hostproduct_ids:[b],short_description:a,addons:a},{id:3205,name:"magento_2",display_name:gS,description:"This Magento 2 app makes customer support easier by giving you the ability to view your customer's personal and order information from Magento even before you start typing a reply to your customer.\r\n\r\nAfter you install the app, you should see a Magento widget right inside your Ticket Details page.\r\n\r\nThe widget gives you brief information about your customer's most recent orders such as the order ID, total amount paid, order status and the order date, along with the customer's information stored in Magento. Should you need more information about an order, clicking on an order ID will take you directly to your Magento store.\r\n\r\nThis works with both Magento Cloud and Community Edition.",overview:"The Magento 2 app lets you view your customers' information and their purchase history in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5023\u002Flive_cover_art\u002Fthumb\u002FMagento_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5023\u002Flive_cover_art\u002Fthumb2x\u002FMagento_icon.png"},categories:[au,aB],type:b,published_at:"2023-04-27T16:08:13.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dP,ratings_count:x,install_count:257,productName:k,productId:b,account:bw,platform_details:{"1.0":[],"2.0":[2967,3891,24464]},hostproduct_ids:[b],short_description:a,addons:a},{id:fG,name:"connectwise_control_support",display_name:jN,description:"The ConnectWise Control Support App for Freshdesk lets you connect to and remotely control devices from the Freshdesk ticket sidebar. Quickly create ConnectWise Control support sessions from the Freshdesk ticket sidebar and securely access Windows, Mac, Linux, and mobile devices. When you're done, ConnectWise Control automatically updates the ticket with a note containing session summary information upon the end of the session.\r\n\r\nTo get started, use the install button and start exceeding service expectations with enhanced support.\r\n\r\nDon't have ConnectWise Control already? Get a free 14-day trial license of ConnectWise Control using the following link: connectwise.com\u002Ffreshdesk",overview:"Create and join ConnectWise Control support sessions from a Freshdesk ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67\u002Flive_cover_art\u002Fthumb\u002FControl_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67\u002Flive_cover_art\u002Fthumb2x\u002FControl_Logo.png"},categories:[N,bx,ai,ad],type:b,published_at:"2016-09-01T14:07:37.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:254,productName:k,productId:b,account:"ScreenConnect",platform_details:{"1.0":[gT,eo],"2.0":[1505,55719,103798]},hostproduct_ids:[b],short_description:a,addons:a},{id:13135,name:"freshdesk_-_azure_devops_vsts_integration",display_name:"Freshdesk - Azure DevOps Vsts Integration",description:"Freshdesk - Azure DevOps Integration app by IntegrateCloud is seamless integration between Freshdesk and Azure DevOps.\r\n\r\nFreshdesk - Azure DevOps Integration app allows agents to create DevOps work items from Freshdesk tickets easily Create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\r\n\r\nThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team.\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements\r\n\r\nFreshdesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\r\n\r\nFreshdesk Azure DevOps app by IntegrateCloud also allows syncing of comments, status, and other custom fields from Freshdesk to Azure DevOps and from Azure DevOps to Freshdesk This will help you in increasing the productivity of your team.\r\n\r\nThe Freshdesk Azure DevOps app by IntegrateCloud is easy to set up and use. The Freshdesk - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, Viewing the History of Work Items, Search and linking Work Items.\r\n\r\nCreate New Work Item\r\n\r\nlets the Freshdesk user create a new work item # in the Azure DevOps platform. The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshdesk user inputs and selections in the Create new Work Item form work item will be created instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\r\n\r\nLink Existing Work Item\r\n\r\nThe Link button in the Freshdesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.\r\n\r\nNotify linked Work Items\r\n\r\nNotify button in Freshdesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshdesk to Azure DevOps while notifying.\r\n\r\nWork Item History\r\n\r\nThe Freshdesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\r\n\r\nThis Freshdesk - Azure DevOps integration app is available with all Azure DevOps projects.\r\n\r\nWe are providing Advanced features like system,custom fields and comments syncing in this app.\r\n\r\nFor advanced features please visit our website at https:\u002F\u002Fintegratecloud.com\r\n\r\nfor any help related to setup, please visit our support website https:\u002F\u002Fsupport.integratecloud.com\u002Ffreshdesk-azure-devops-connector\r\n\r\n***NOTE***: This app is available for a trial period of 90 days with all the DevOps projects, also we are providing a free edition of the app with limited features please try using the below link https:\u002F\u002Fwww.freshworks.com\u002Fapps\u002Ffreshdesk\u002Fazure_devops-freshdesk_connector_free",overview:"Simple integration between Freshdesk and Azure DevOps. Create, and link your Azure DevOps",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53131\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53131\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2023-01-02T12:00:17.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:g,install_count:jO,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[27698,47745,70168]},hostproduct_ids:[b],short_description:"Freshdesk-Azure DevOps",addons:a},{id:7007,name:"non-billable_by_default_in_mint",display_name:"Non-Billable by default in Mint",description:"Installing the “Non-Billable by default” app will make new time-sheet entry created for a Freshdesk ticket “Non-Billable” by default. With this app, any ticket that requires to be billed, will have to be done intentionally and you can prevent your agents from creating a billable time-entry by mistake.",overview:"Make new time-sheet entry created for a Freshdesk ticket “Non-Billable” by default.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7007\u002Flive_cover_art\u002Fthumb\u002Fcomputer.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7007\u002Flive_cover_art\u002Fthumb2x\u002Fcomputer.png"},categories:[bi,av],type:b,published_at:"2018-09-05T18:39:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:jP,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[9468]},hostproduct_ids:[b],short_description:a,addons:a},{id:19458,name:"asana_connect",display_name:"Asana for Freshdesk",description:"Asana Connect helps in bringing together your Freshdesk and Asana teams, providing you with the functionality to create Asana tasks from Freshdesk tickets, or link tickets to existing tasks. After linking, replies and comments made in a Freshdesk ticket will be pushed to Asana, and vice versa! The app can also push ticket status updates to linked Asana tasks via comments. \r\n\r\nFeatures:\r\n- Create linked tasks in Asana from the Freshdesk sidebar app - you can fill out both default and custom task fields;\r\n- Link Freshdesk tickets to existing Asana tasks by utilizing the search function;\r\n- Linked tasks\u002Ftickets will share information like comments, status updates and task completion;\r\n- The built-in translation feature allows you to customize app text for the convenience of your agents.\r\n\r\nHow-tos and troubleshooting guidelines can be found here: https:\u002F\u002Fswedbyteeu.freshdesk.com\u002Fen\u002Fsupport\u002Fhome",overview:"Connect Freshdesk tickets to Asana tasks (new or existing), and see updates in both systems!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85491\u002Flive_cover_art\u002Fthumb\u002Fasana-freshdesk_01.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85491\u002Flive_cover_art\u002Fthumb2x\u002Fasana-freshdesk_01.jpg"},categories:[ah,aX,aw,Q,O],type:b,published_at:"2025-02-04T18:09:39.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:g,ratings_count:aK,install_count:jP,productName:k,productId:b,account:em,platform_details:{"1.0":[],"2.0":[46843,518702]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__19458_518702_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__19458_518702_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:b_},{addon_id:"marketplaceapp__19458_518702_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__19458_518702_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dV},{addon_id:"marketplaceapp__19458_518702_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:jQ},{addon_id:"marketplaceapp__19458_518702_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__19458_518702_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"58.0"}]},{id:27158,name:"ncr_-_email_notification",display_name:"NCR - Email Notification",description:"For NCR requirements, email notifications cannot be sent to customers directly from the product for some ticket events due to the nature of this account. Therefore, this app can be used to send customers specific email notifications tailored to each ticket event based on NCR's scope.",overview:"Send email notifications to the customer based on the ticket event ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85172\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_megaphone_1296371.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85172\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_megaphone_1296371.png"},categories:[M,ac,ax],type:b,published_at:"2022-06-10T12:00:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fH,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[68954,106233,114429,116842,119778,136514,150027,167896]},hostproduct_ids:[b],short_description:a,addons:a},{id:1414,name:"trello-for-freshdesk",display_name:gU,description:"Drastically improve your customer support experience by installing the two apps: the Freshdesk power-up and Trello app for Freshdesk!\r\n\r\nWith the two apps, your support team can seamlessly collaborate by easily creating helpdesk tickets and updating the status from Trello cards, improving issue resolution.\r\nBetter Collaboration = Better results.\r\n\r\nUse Trello, one of the most reliable project management tools available and synchronize priorities to solve Freshdesk’s customer support tickets faster. Uninterrupted, smooth and consistent teamwork for a more engaging customer experience.\r\nFaster Resolution = Happier clients\r\n\r\nConnect Trello boards to a Freshdesk help desk platform and create new Trello cards directly from your Support tickets.\r\nTransparency + visibility = Time savings ($$$) + Improved customer support experience.\r\n\r\nCustomer Support team agents can choose a Trello board from Freshdesk and send tickets to cards, or create them from scratch!\r\nExceptional cross-functional collaboration results in Exceptional customer service.\r\n\r\n\r\nSome benefits of using this app are:\r\n\r\n1. Link an existing Trello card to a Freshdesk ticket.\r\n\r\n2. Create a new Trello card directly from a Freshdesk ticket, describing what is needed, requester's name, and the status and priority for the Trello teams to be in sync.\r\n\r\n2. Keep your support team and other Trello teams in sync. Let support agents track the status of a Trello card linked to Freshdesk tickets right from the ticket's page.\r\n\r\n3. Receive updates on Freshdesk tickets from changes on the Trello cards linked, so agents stay updated on their status.\r\n\r\nYou’ll need both apps but don’t worry, it’s really easy to install our collaboration software and to get your customer support team going.",overview:"Collaborate and keep your teams in sync by creating and linking tickets into Trello cards",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4141\u002Flive_cover_art\u002Fthumb\u002FFD_Trello_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4141\u002Flive_cover_art\u002Fthumb2x\u002FFD_Trello_Icon.png"},categories:[ah,aw],type:b,published_at:"2023-12-08T11:35:16.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:cp,ratings_count:co,install_count:gV,productName:k,productId:b,account:"Catapult Labs",platform_details:{"1.0":[1250,1538,1700,2401,3137,3343,3983,11869],"2.0":[2035,2717,2844,3556,9123,11355,13834,21676,37733,52673,60535,66485,71276,71922,72504,81690,98401,111773,192072,194827,202641,206052,226919,284386]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__1414_284386_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__1414_284386_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cv},{addon_id:"marketplaceapp__1414_284386_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__1414_284386_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__1414_284386_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dE},{addon_id:"marketplaceapp__1414_284386_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__1414_284386_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:jR}]},{id:5430,name:"url_to_hyperlink",display_name:"URL to Hyperlink",description:"Convert the text contained in a custom text field(s) and display as a hyperlink in the Contact Details widget of your Freshdesk ticket page.\r\n Store multiple hyperlinks related to a ticket within the ticket\r\n Quick access to a website with single a click\r\n No need to copy\u002Fpaste a URL\r\n Improve agents’ productivity",overview:"If you want to convert an URL contained in any of the custom ticket fields to a Hyperlink and make it a clickable field, then this the app for you.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0345\u002Flive_cover_art\u002Fthumb\u002FINC482_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0345\u002Flive_cover_art\u002Fthumb2x\u002FINC482_logo_400x400.png"},categories:[M,ac],type:b,published_at:"2018-07-30T16:08:07.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:gW,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[5643]},hostproduct_ids:[b],short_description:a,addons:a},{id:115235,name:"chatgpt_ai_integration_by_integratecloud",display_name:"ChatGPT AI integration By IntegrateCloud",description:"Instantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Freshdesk Help Center.\r\n\r\nThe ChatGPT AI integration with Freshdesk enables you to automate customer interactions and provide instant, personalized support, all within the Freshdesk platform. Here are the key features of integrating a ChatGPT AI with IntegrateCloud:\r\n\r\nAutomated responses: The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\r\n\r\nSeamless handoff to agents: When a customer query requires human intervention or if the ChatGPT AI cannot address the issue effectively, it can seamlessly transfer the conversation to a live agent within Freshdesk. This ensures a smooth transition and prevents customers from having to repeat their concerns. This enables your support team to track and manage the issue effectively and provide timely resolution.\r\n\r\nKnowledge base integration: You can integrate the ChatGPT AI with Freshdesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention.\r\n\r\nReal-time customer data: The ChatGPT AI integration with Freshdesk allows you to access customer data from Freshdesk within the ChatGPT AI conversation. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\r\n\r\nReporting and analytics: The integration provides valuable insights into ChatGPT AI performance, customer satisfaction, and agent productivity. This data helps you optimize your ChatGPT AI strategy and improve the overall customer experience.\r\n\r\nBy integrating a ChatGPT AI with Freshdesk, you can automate customer interactions, improve response times, enhance self-service options, and provide a seamless customer support experience across channels.",overview:"Instantly answer your customer's query with a personalized ChatGPT AI bot trained on your Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F532511\u002Flive_cover_art\u002Fthumb\u002Fdownload.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F532511\u002Flive_cover_art\u002Fthumb2x\u002Fdownload.png"},categories:[at,ai,aD,aa,M,cQ],type:b,published_at:"2024-03-28T14:43:26.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:x,install_count:gX,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[331846]},hostproduct_ids:[b],short_description:a,addons:a},{id:42189,name:"calendly_for_freshdesk",display_name:"Calendly for Freshdesk",description:"Schedule Calendly meetings from the Freshdesk\r\n\r\nFeatures:\r\n1. Create and schedule new meetings from the ticket page.\r\n2. Create and schedule new meetings for your contacts in Freshdesk.\r\n3. View the booked Calendly meetings inside the tickets.\r\n4. Cancel and Reschedule the meetings from the Freshdesk.\r\n5. View all your upcoming and past meetings in the Freshdesk.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KlhqeETKPLOJzH",overview:"Schedule, reschedule and cancel the Calendly events from the Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98124\u002Flive_cover_art\u002Fthumb\u002Fcalendly_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98124\u002Flive_cover_art\u002Fthumb2x\u002Fcalendly_logo.png"},categories:[M,ac],type:b,published_at:"2021-10-05T17:28:47.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:fI,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[118123]},hostproduct_ids:[b],short_description:a,addons:a},{id:24778,name:"freshdesk_-_asana_integration",display_name:"Asana integration",description:"Asana-Freshdesk Integration App by IntegrateCloud allows users to create Asana tasks right inside the Freshdesk form.\r\n \r\nIt also allows you to link existing Freshdesk tickets to an existing Asana task. In addition, it allows agents to notify the Asana team, by sending comments to Freshdesk Support.\r\n\r\nWe also support customization based on customer request and tailored to your needs! We bring Asana closer to your business model!\r\n\r\nThe App has three buttons 'Create Task', 'Link', 'Notify'.\r\n\r\n**Create Task**: \r\n\r\nClick the Create Task button and select the workspace and project type of asana task you want to create. Based on the selection it will load all the Asana task fields. The user can make the selection and click the Create button which would create an asana task in Asana and then display the corresponding Asana task ID in the app.\r\n**Link**: \r\n\r\nThis tab allows you to link an existing Freshdesk ticket. It can be linked to one or multiple Asana tasks.\r\n**Notify**: \r\n\r\nThis tab allows the user to send notifications to the Asana team which would show up as comments in Asana linked task.\r\n\r\nWe are providing Advanced features like a system, custom fields, and comments syncing in this app.\r\n\r\nFor advanced features please visit our website at https:\u002F\u002Fintegratecloud.com\r\n\r\nfor any help related to setup, please visit our support website https:\u002F\u002Fsupport.integratecloud.com\u002Ffresh-desk-asana-connector\r\n\r\n**NOTE**: This app is available for a trial period of 90 days with all the Asana projects",overview:"Simple integration between Freshdesk and Asana. Create, link, and notify your Asana tasks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87742\u002Flive_cover_art\u002Fthumb\u002Fasana_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87742\u002Flive_cover_art\u002Fthumb2x\u002Fasana_Logo.png"},categories:[ah,aw,Q,O],type:b,published_at:"2023-02-03T13:38:56.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:by,install_count:fJ,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[61699]},hostproduct_ids:[b],short_description:"Asana helps you to create tasks",addons:a},{id:13816,name:"read_receipts_for_freshdesk-for-freshdesk-1",display_name:"Read Receipts for Freshdesk!",description:"Price: Free\r\n\r\nSee how long it took before the email was viewed, when it was sent, when the email was opened and what comment was read.\r\n\r\n* Increase sales, cut ticket resolution times and increase NPS scores\r\n\r\n* Increase agent productivity by allowing them to focus on unread tickets.\r\n\r\n* Add an Unread column to your views to show if your reply has been opened.\r\n\r\n* Quickly identify what comments have been read with our exclusive Agent ID and Comment Header features\r\n\r\n* Create Freshdesk Supervisor rules to either send a reminder email for unread tickets or a follow-up email to cut ticket resolution times by up to 50%.\r\n\r\n* Identify which agent's comment was read (Exclusive)\r\n\r\n* Read items are marked by the sending agent or last agent for Supervisor notifications. This allows your agents to quickly identify each of their own read receipts. (Exclusive)\r\n\r\nComment Header\r\nThe read receipt includes the first line of the comment read. (Exclusive)\r\n\r\nAutomated Business Logic\r\nOur read receipts work with both the Supervisor and Observer. When you send an automated email and it is read, we will display the automation name in the comment summary. (Exclusive)\r\n\r\nCustom Views\r\nQuickly create views to see which tickets are Unread by adding our Unread Ticket Tag to your ticket (Exclusive)\r\n\r\nBrowser & OS Data\r\nDisplay browser and operating system data in Read Receipt.\r\n\r\nBlock \u002F Allow Lists\r\nWe automatically black list agents or staff using the Freshdesk website from accidentally triggering false positives. You can also white list IPs for situations where you have agents onsite.\r\n\r\nThis app is free to use, with an option to upgrade to premium features by contacting support@myreadreceipts.com",overview:"Our app triggers a read receipt when your email is opened & tags unread Freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61831\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61831\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[cd,O],type:b,published_at:"2023-09-22T09:01:40.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:1.7,ratings_count:aK,install_count:gY,productName:k,productId:b,account:"My Read Receipts",platform_details:{"1.0":[],"2.0":[jS,36773,43499]},hostproduct_ids:[b],short_description:a,addons:a},{id:3186,name:"contract_management",display_name:jT,description:"With the Contract Management app,\r\n1. Admins can define (and modify) contract duration and the alert threshold for each company. \r\n2. Agents can track the remaining contract duration for each company. \r\n3. The remaining contract duration is highlighted with different colours if it goes below the threshold defined for a customer.\r\n\r\nGreen: contract hours\r\nYellow: Reached Threshold hours\r\nRed: Below Threshold hours",overview:"The Contract Management app helps admin track the time spent by support agents on Freshdesk tickets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6813\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6813\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[bi,dF,ai,av,cE],type:b,published_at:"2023-09-13T14:30:28.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:x,install_count:eS,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[2948,3719,4197,43708,143669]},hostproduct_ids:[b],short_description:a,addons:a},{id:37493,name:"freshdesk_azure_devops_integration",display_name:"Azure DevOps - Freshdesk Integration",description:"Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support. \r\n\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!\r\n\r\nThe Freshdesk - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**. \r\n**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshdesk, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story, etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.\r\n\r\n**Link Work Item:** Using this button in the Freshdesk - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket. \r\n**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket. These will show up as comments in Azure DevOps. \r\n**-Work Item Log:** In the Freshdesk - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshdesk ticket. \r\n**Configure App**:\" This will help to map certain fields between Freshdesk and Azure DevOps.\r\n\r\n*Demo link:*\r\nhttps:\u002F\u002Fsupport.devopsintegration.io\u002Fsupport\u002Fsolutions\u002Farticles\u002F82000452072-how-to-use-freshdesk-azure-devops-integration-app-\r\n\r\n*Docs Link:*\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fdocs\u002Ffreshdesk-devops\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fapps\u002Ffreshdesk-azure-devops-integration\r\n\r\nThe Freshdesk - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*",overview:jU,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39473\u002Flive_cover_art\u002Fthumb\u002FUntitled_1_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39473\u002Flive_cover_art\u002Fthumb2x\u002FUntitled_1_01.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-11-28T01:22:32.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dW,ratings_count:dX,install_count:gZ,productName:k,productId:b,account:ep,platform_details:{"1.0":[],"2.0":[101673,105906,108053,109484,110648,111283,114232,115446,117774,119180,119795,120936,123830,124675,125994,127099,129351,131110,135351,137352,138279,143518,151862,168492,170539,174400,177736,181296,192376,204421,209029,222354,262139,384817,396939,427483,431005,507010]},hostproduct_ids:[b],short_description:jV,addons:a},{id:g_,name:"chargebee",display_name:g$,description:"The Chargebee-Freshdesk Plugin, your Support Agents will be able to view the Customer’s subscription details from Chargebee right inside Freshdesk. \r\n\r\nThe plugin is based on the Requester Email in Freshdesk and matches it with the Customer’s email in Chargebee, to pull up their subscription information right next to the ticket (no coding\u002Fconfiguration required). \r\n\r\nWhat information can I view in the Plugin?\r\n\r\n\r\n- Subscription ID\r\n- Subscription Plan & Status\r\n- Payment Method that customer uses to pay you\r\n- Total Unpaid Amount (total outstanding amount\u002Fsum of unpaid invoices)\r\n- Timeline of the Subscription Lifecycle\r\n\r\nYou can also navigate directly to the Customer Details page in Chargebee with just one click.",overview:"Want to boost your support team's productivity by leaps and bounds? Then this plugin is for you. With the Chargebee plugin, your support agents can view the complete subscription details of a customer in the support ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27\u002Flive_cover_art\u002Fthumb\u002F72.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27\u002Flive_cover_art\u002Fthumb2x\u002F72.png"},categories:[bi,Y,ak,bs,av],type:b,published_at:"2016-08-17T12:53:09.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:2.4,ratings_count:j,install_count:eQ,productName:k,productId:b,account:g$,platform_details:{"1.0":[eT],"2.0":[14395]},hostproduct_ids:[b],short_description:a,addons:a},{id:19891,name:"splashtop_on-demand_support_1",display_name:jW,description:"Splashtop is now integrated with Freshdesk to enable your technicians to remotely access\u002Fsupport\u002Fcontrol end-users' computers by using the Splashtop On-Demand Support (SOS) service.\r\n\r\nWith the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshdesk tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work.\r\n\r\nSplashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. \r\n\r\nKey features\r\n•\tEasily start a remote session to connect to the user’s computer from within a ticket.\r\n•\tFull Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.\r\n•\tAutomatically insert the session logs in the ticket after closing the support session.\r\n•\tRemote sessions are fully encrypted.\r\n\r\nWatch a demo here: https:\u002F\u002Fwww.splashtop.com\u002Fintegrations\u002Ffreshdesk?marketplace",overview:"Remote Access\u002FRemote Support\u002FRemote Control end-users' computers right from within your ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19891\u002Flive_cover_art\u002Fthumb\u002FSOS_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19891\u002Flive_cover_art\u002Fthumb2x\u002FSOS_400x400.png"},categories:[ap,b$,M,bm,ac],type:b,published_at:"2023-01-11T13:55:43.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:g,install_count:ha,productName:k,productId:b,account:fK,platform_details:{"1.0":[],"2.0":[48289,70088,72403,154077]},hostproduct_ids:[b],short_description:a,addons:a},{id:28328,name:"exotel_cti",display_name:jX,description:"Exotel Freshdesk Plugin enables contextual association of calls with tickets. It\r\nenables an agent to have Incoming Call intimation, visualize the call details along\r\nwith call recordings and provide Click2Call capabilities. It allows seamless integration\r\nfor enhanced agent productivity and a better experience.\r\nKey Benefits:\r\n1. Call Intimations - Get the notification on your Freshdesk, whenever an\r\nincoming call comes on to your customer-facing Exotel Number or an\r\noutbound call is initiated from Freshdesk\r\n2. Automated Ticket Creation - Ability to create\u002Fupdate a ticket and associate\r\nthe call with it. Automatic ticket creation for Missed Calls\r\n3. Click2Call - Initiate call between you and your customer, directly from the\r\nFreshdesk\r\n4. Call Details - Call Recordings and Call Duration getting automatically added\r\nto the tickets.\r\n5. User Mapping - Map Exotel Agents to Freshdesk Users and enable\r\nClick-2-Call. You can upload Bulk User Mapping with our new feature and search for a user with Mobile Number or Freshdesk User Name.\r\n6. Work on just one interface and improve your agent productivity by\r\neliminating context-switching.",overview:"Calls Powered by Exotel To Deliver Contextual Customer Support inside Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82382\u002Flive_cover_art\u002Fthumb\u002FExotel_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82382\u002Flive_cover_art\u002Fthumb2x\u002FExotel_logo.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2023-04-27T16:06:07.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:bq,install_count:fL,productName:k,productId:b,account:"Exotel",platform_details:{"1.0":[],"2.0":[71762,79298,80299,89300,100839,129424,131290,142012,143960,146686,147702,224867]},hostproduct_ids:[b],short_description:a,addons:a},{id:fC,name:"zoho_assist_remote_support-for-freshdesk",display_name:"Zoho Assist Remote Support",description:"Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.\r\n \r\nOnce a remote support session is complete, you can update the ticket status and add notes to every ticket.\r\n \r\nYou can perform various operations on your customer's computer during a session, like:\r\n \r\n1. Transfer files to your customer's computer.\r\n\r\n2. Navigate between multiple monitors of the remote customer. \r\n\r\n3. Chat with your customer at any time during a live session. \r\n\r\n4. Remotely reboot and reconnect to the computer.\r\n\r\n5. Use Ctrl+Alt+Del on the remote computer.",overview:"A cloud-based remote support system that allows technicians to start or schedule remote session",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15\u002Flive_cover_art\u002Fthumb\u002FAssist-logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15\u002Flive_cover_art\u002Fthumb2x\u002FAssist-logo.jpg"},categories:[N,ad,aa,M],type:b,published_at:"2023-01-30T11:42:07.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:am,install_count:hb,productName:k,productId:b,account:bC,platform_details:{"1.0":[er],"2.0":[8801,210598]},hostproduct_ids:[b],short_description:a,addons:a},{id:88167,name:"attachment_viewer_4",display_name:jY,description:"Say goodbye to the hassle of downloading attachments – \"Attachment Viewer\" brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity.\r\n\r\nKey Features:\r\n\r\nInstant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal.\r\n\r\nEffortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information.\r\n\r\nTime-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively.\r\n\r\nNote: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace.\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fwww.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity, we are able to help you with your own custom solutions, integrations and apps.\r\n\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Unlock the power of seamless efficiency with our revolutionary Freshdesk app Attachment Viewer.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76188\u002Flive_cover_art\u002Fthumb\u002Fattachment_preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76188\u002Flive_cover_art\u002Fthumb2x\u002Fattachment_preview.png"},categories:[aa,M],type:b,published_at:"2024-12-20T22:40:47.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:en,ratings_count:bE,install_count:hc,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[294531,325914,331048,384018,520414]},hostproduct_ids:[b],short_description:a,addons:a},{id:5353,name:"integratecloud_freshdesk-jira_integration_app",display_name:"Atlassian JIRA-Freshdesk Integration",description:"The JIRA Integration App, by IntegrateCloud, allows users to create JIRA issues from the Freshdesk tickets. It also allows you to link existing Freshdesk tickets to an existing JIRA issue. In addition, this integration enables agents to notify the JIRA team by sending comments to Freshdesk Support. \r\n\r\nThe App has four tabs, 'Create Issue', 'Link Issue', 'Notify', and 'Tickets'.\r\nCreate Issue: Click the Create Issue tab to load the JIRA project and JIRA Issue type, and based on the selection it will load all the JIRA fields like reporter and assignee custom fields. The user can make a selection and click 'Create Issue' which would create an issue in JIRA and then display the corresponding JIRA Id in the app. \r\n-Link Issue: This tab allows you to link an existing Freshdesk ticket to one or multiple JIRA issues. \r\n-Notify: This tab allows a user to send notifications to the JIRA team which would show up as comments in JIRA. \r\n-Tickets: This tab shows you all the linked tickets in Freshdesk and JIRA.\r\n\r\nWe also support customization based on customer requests and tailored to your needs! We bring JIRA closer to your business model!",overview:"Simple and easy integration between Freshdesk and JIRA. Create, link and post comments to your JIRA.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3535\u002Flive_cover_art\u002Fthumb\u002FJIRA.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3535\u002Flive_cover_art\u002Fthumb2x\u002FJIRA.jpg"},categories:[ah,ce,dG,cw,aw],type:b,published_at:"2023-02-01T15:55:14.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:co,install_count:hd,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[jZ,40951,70167]},hostproduct_ids:[b],short_description:"JIRA-Freshdesk integration",addons:a},{id:37814,name:"twilio_sms_tickets",display_name:"Twilio SMS Tickets",description:"Using this application you can get your Twilio SMS messages inside freshdesk.\r\n\r\nFeatures of this application:\r\n1. Receive Twilio SMS as tickets\r\n2. Receive Twilio SMS of same customer as notes under single ticket\r\n3. Send SMS reply to customer from a ticket by adding a public note in twilio ticket.\r\n4. Initiate SMS to any contact from ticket or contact page.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_JRKHRtkvz8WYpz",overview:"Send & Receive Twilio SMS messages as freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41873\u002Flive_cover_art\u002Fthumb\u002FScreenshot_2021_03_10_at_8.51.51_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41873\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_2021_03_10_at_8.51.51_PM.png"},categories:[N,ad],type:b,published_at:"2021-03-30T14:07:55.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:am,install_count:fM,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[102426]},hostproduct_ids:[b],short_description:a,addons:a},{id:13524,name:"freshrelease_for_freshdesk",display_name:j_,description:"Freshrelease is a modern agile project management software for high velocity teams from Freshworks. This integration helps companies deliver moments of WOW to their customers by bringing support and development teams closer and resolving issues faster.\r\n\r\nSign up for Freshrelease today at https:\u002F\u002Fwww.freshworks.com\u002Fagile-project-management-software\r\n\r\nBenefits of integrating with Freshrelease:\r\n1. Support agents can easily create issues reported by customers as bugs, feature requests, etc in Freshrelease.\r\n2. Agents get visibility into associated bug or feature request's status, owner and release date right within the ticket. No more hopping between your issue tracker and Freshdesk.\r\n3. Developers can see the entire conversation between support agents and customers right within Freshrelease work items.\r\n4. Agents are notified via private notes whenever status of associated work item is updated in Freshrelease.",overview:"Track incoming tickets as bugs, stories, etc. easily by integrating Freshdesk with Freshrelease.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42531\u002Flive_cover_art\u002Fthumb\u002FFR_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42531\u002Flive_cover_art\u002Fthumb2x\u002FFR_logo_400x400.png"},categories:[ah,aw],type:b,published_at:"2019-05-30T16:26:25.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:he,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[28699,31966,37939]},hostproduct_ids:[b],short_description:a,addons:a},{id:4425,name:"quick_links",display_name:"Quick Links",description:"With this app, agents can pin tickets that they need access to, so that they can immediately access them if they want to.\r\n\r\nThis saves time spent in opening new tabs or using the search button to find tickets and then going back to the current ticket.\r\n\r\n* Improve agent productivity\r\n* Get faster access to key tickets\r\n\r\nInstall this app in one click and get started.",overview:"This app provides quick access to important tickets in an interactive widget on your ticket detail screen itself",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5244\u002Flive_cover_art\u002Fthumb\u002Fquick_links_cover_art.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5244\u002Flive_cover_art\u002Fthumb2x\u002Fquick_links_cover_art.png"},categories:[M,ac],type:b,published_at:"2018-09-20T15:27:48.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:h,install_count:et,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[4176]},hostproduct_ids:[b],short_description:a,addons:a},{id:5476,name:"requester_info_plus",display_name:"Requester Info Plus",description:"Improve customer experience by showing more information about the requester with the use of customizable ticket fields.\r\n\r\nThis app allows you to add extra fields apart from the default Freshdesk ones so that you can show more information about your customer on the ticket detail page. For example, if you have extra fields like 'Registration Number' or 'Twitter Account' or 'Mobile phone number', you can simply add that as an extra field.\r\n\r\nOnce you add the fields, every time there is a ticket, there will be a widget on the right-hand side of the ticket detail page, showing extra information about the requester under the fields added.\r\n\r\nUse this to get complete customer\u002Frequester info and provide better customer service",overview:"Customizable ticket field app displays relevant information about the requester in Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6745\u002Flive_cover_art\u002Fthumb\u002Fpattern__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6745\u002Flive_cover_art\u002Fthumb2x\u002Fpattern__2_.png"},categories:[Q,O],type:b,published_at:"2023-09-20T21:49:55.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:et,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[5733]},hostproduct_ids:[b],short_description:a,addons:a},{id:12723,name:"ticket_timer",display_name:"Ticket Timer",description:"Ticket Timer allows you to do the following:\r\n\r\nIn the Freemium version, you can:\r\n- Record time automatically without even worrying about the timer. The Timer is automatically activated when adding an answer, a note, or during a transfer.\r\n- Pause\u002FPlay when you are interrupted.\r\n- Reset the time on the ticket due to an error.\r\n- Start the timer automatically when you click \"Reply\", \"Add Note\", or \"Transfer\", when you are paused.\r\n-Record time simultaneously, for many agents.\r\n\r\nIn the Premium version:\r\n- Enter time manually.\r\n- Enable\u002Fdisable information notifications. (Only error notifications can be disabled.)\r\n- Enable\u002Fdisable hour billing.\r\n- Setup billing level.\r\n- Round off the seconds spent on the ticket in minutes.\r\n- Choose the minimum time necessary to register the timer.\r\n- Choose the number of timers to display per agent (5 maximum).\r\n\r\nTicket Timer is available in several languages:\r\nEnglish, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese.\r\n\r\nPlease note that you must have at least a Garden plan to be able to use Ticket Timer.\r\nThe premium version is available on freshdesk store.",overview:"Ticket Timer allows you to automatically save your time as soon as you answer a ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32721\u002Flive_cover_art\u002Fthumb\u002Flogo_ticket_timer_free.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32721\u002Flive_cover_art\u002Fthumb2x\u002Flogo_ticket_timer_free.png"},categories:[ah,bl],type:b,published_at:"2019-10-18T14:27:07.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:g,install_count:et,productName:k,productId:b,account:j$,platform_details:{"1.0":[],"2.0":[26291,49716]},hostproduct_ids:[b],short_description:a,addons:a},{id:9080,name:"klaviyo_campaign_view",display_name:"Klaviyo campaign view",description:"Overview\r\nThe Klaviyo Integration app seamlessly connects Freshdesk with the Klaviyo email marketing platform. This integration allows Freshdesk agents and admins to view all email campaigns sent to a particular contact directly within the ticket, streamlining communication and enhancing marketing efforts.\r\n\r\nKey Features\r\n- Campaign Visibility: Fetches and displays Klaviyo campaign data within Freshdesk tickets by matching email IDs between Freshdesk contacts and Klaviyo members.\r\n- Campaign Information: Shows both the name and subject of the campaign associated with the contact.\r\n- Direct Access: Provides a one-click link to open the campaign directly from Freshdesk for easy access to campaign details.\r\n\r\nInstallation\r\nTo get started, simply provide your Klaviyo API key during installation to connect your account.\r\n\r\nUse Case\r\nThis app enables efficient marketing communication by allowing support agents to see relevant campaign history, ensuring a unified customer experience.",overview:"The Klaviyo and Freshdesk integration brings Klaviyo campaign data into Freshdesk tickets.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0809\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk_complete.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0809\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk_complete.png"},categories:[be,bD,Q,O],type:b,published_at:"2025-02-12T11:20:47.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fN,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[14793,218352,227334,556596]},hostproduct_ids:[b],short_description:a,addons:a},{id:27938,name:"pagerduty_27938",display_name:"Pagerduty",description:"Freshdesk PagerDuty integration helps you keep your customers happy and engaged by equipping your support agents to effectively triage and manage every incident reported.\r\n\r\nBy installing the PagerDuty app on Freshdesk:\r\n● The agents can search and link for all open Pagerduty incidents from Freshdesk tickets\r\npage.\r\n● The agents can also create an incident on Pagerduty from Freshdesk tickets page.\r\n● Notes added on Pagerduty to the linked\u002Fcreated incident will be available on Freshdesk\r\nand vice versa.\r\n● Once the incident is resolved in Pagerduty the status on Freshdesk will be set to\r\nresolved.",overview:"Freshdesk Pagerduty integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83972\u002Flive_cover_art\u002Fthumb\u002FPagerduty.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83972\u002Flive_cover_art\u002Fthumb2x\u002FPagerduty.png"},categories:[ap,cx,dt,Q,O],type:b,published_at:"2020-08-10T18:31:51.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:g,install_count:eU,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[70800,79550,82563]},hostproduct_ids:[b],short_description:a,addons:a},{id:61606,name:"azure_devops-freshdesk_connector_free",display_name:"Azure DevOps-Freshdesk Connector FREE",description:"Azure DevOps-Freshdesk Connector FREE app by IntegrateCloud is seamless integration between Freshdesk and Azure DevOps.\r\n\r\nAzure DevOps-Freshdesk Connector FREE app allows agents to create DevOps work items from Freshdesk tickets easily Create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\r\n\r\nThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team.\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements\r\n\r\nFreshdesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\r\n\r\nFreshdesk Azure DevOps app by IntegrateCloud also allows syncing of comments, status, and other custom fields from Freshdesk to Azure DevOps and from Azure DevOps to Freshdesk This will help you in increasing the productivity of your team.\r\n\r\nThe Freshdesk Azure DevOps app by IntegrateCloud is easy to set up and use. The Freshdesk - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, Viewing the History of Work Items, Search and linking Work Items.\r\n\r\nCreate New Work Item\r\n\r\nlets the Freshdesk user create a new work item # in the Azure DevOps platform. The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshdesk user inputs and selections in the Create new Work Item form work item will be created instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\r\n\r\nLink Existing Work Item\r\n\r\nThe Link button in the Freshdesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.\r\n\r\nNotify linked Work Items\r\n\r\nNotify button in Freshdesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshdesk to Azure DevOps while notifying.\r\n\r\nWork Item History\r\n\r\nThe Freshdesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\r\n\r\nThis Freshdesk - Azure DevOps integration app is available with all Azure DevOps projects and limited support.\r\n\r\nAdvanced features like custom fields and comment syncing are not supported in this free edition.\r\n\r\nFor advanced features please visit our website at https:\u002F\u002Fintegratecloud.com\r\n\r\nfor any help related to setup, please visit our support website https:\u002F\u002Fsupport.integratecloud.com\u002Ffreshdesk-azure-devops-connector",overview:"Azure DevOps integration app is seamless integration between Freshdesk and Azure DevOps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60616\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60616\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-03-25T18:04:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dh,ratings_count:dY,install_count:hf,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[202847]},hostproduct_ids:[b],short_description:"Azure DevOps-Freshdesk Connector",addons:a},{id:17811,name:"textline_-_business_texting",display_name:"Textline - Business Texting",description:"You no longer have to switch back and forth between different platforms the next time you need to quickly respond to a customer support issue or view a record of all of your conversations—you can do it right from Freshdesk. \r\n\r\nOur seamless integration lets you use Textline’s business texting software natively within Freshdesk to send and receive SMS and MMS. Initiate and respond to text messages using the top bar widget or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Freshdesk contacts are saved in Textline’s address book.\r\n\r\n- Respond instantly to customers with automatic greetings and away messages.\r\n- Automate your workflow by scheduling messages in advance or using message templates for frequently used messages. \r\n- Easily transfer text conversations between agents, similar to transferring phone calls.",overview:"Use Textline to send and respond to text messages directly from your customer support desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11871\u002Flive_cover_art\u002Fthumb\u002F400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11871\u002Flive_cover_art\u002Fthumb2x\u002F400x400.png"},categories:[N,ad,aj,Q,O],type:b,published_at:"2023-02-20T12:52:18.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:h,install_count:hg,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[41977]},hostproduct_ids:[b],short_description:a,addons:a},{id:10613,name:"github-mintui_integration",display_name:"GitHub-MintUI Integration",description:"This app combines the features of a support desk software with the GitHub repository. When customers’ reach out to your agents to report software bugs, agents can create issues in GitHub and track them from within Freshdesk. \r\n\r\nThe features of this app include:\r\n\r\n1. Link your tickets to new\u002Fexisting issues in a GitHub repository of your choice so you can set milestones to track and resolve them easily.\r\n2. With two-way sync, replies\u002Fnotes recorded on your tickets will be automatically updated as GitHub comments and GitHub comments will be reflected as Notes on the corresponding ticket page.\r\n3. Link multiple tickets to same GitHub issue.\r\n4. Unlink tickets from their GitHub issues. \r\n5. Admin access allows you to select the subset of repositories you want your agents to use.\r\n6. Eliminates the need for your support teams to open two different applications to manage issues.\r\n7. Improves communication and collaboration between your development and support teams.",overview:"The GitHub app will give you access to all your online repositories and promote team collaboration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31601\u002Flive_cover_art\u002Fthumb\u002FGithublogodesk.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31601\u002Flive_cover_art\u002Fthumb2x\u002FGithublogodesk.png"},categories:[ce,cw],type:b,published_at:"2019-04-10T14:46:39.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:j,install_count:152,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[ka,27101,29606,60017,129404]},hostproduct_ids:[b],short_description:a,addons:a},{id:fH,name:"paypal_by_chargedesk",display_name:"PayPal by ChargeDesk",description:"ChargeDesk gives you access to your PayPal data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show Stripe, Braintree, Chargify, Zuora & Recurly payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping over a thousand companies provider better billing support for millions of their customers.",overview:"Manage PayPal payments inside Freshdesk. Refund payments, manage subscriptions, send invoices & more",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F642\u002Flive_cover_art\u002Fthumb\u002Flogo_paypal.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F642\u002Flive_cover_art\u002Fthumb2x\u002Flogo_paypal.png"},categories:[bt,av,dj],type:b,published_at:"2023-05-08T17:51:01.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kb,productName:k,productId:b,account:dk,platform_details:{"1.0":[eQ],"2.0":[3956,8694]},hostproduct_ids:[b],short_description:"Manage PayPal Payments",addons:a},{id:202397,name:"dynamic_signature_3",display_name:"Dynamic Signature",description:"The Dynamic Signature app enables you to automate email signatures for ticket replies and new emails in Freshdesk. To ensure consistent and personalized communication, you can customize signatures based on agent details, ticket criteria, or specific groups. Installation is quick and easy—search for Dynamic Signature in the Freshworks Marketplace, authenticate your account, and configure your signature templates. Once installed, you can set conditions such as email address, product, and group to display specific signatures automatically.\r\n\r\n\r\nhttps:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010271-integrate-dynamic-signature-with-freshdesk",overview:"Automate personalized email signatures for Freshdesk tickets and new emails.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F793202\u002Flive_cover_art\u002Fthumb\u002FMarketplace%20Sign%20icon%20OL_520%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F793202\u002Flive_cover_art\u002Fthumb2x\u002FMarketplace%20Sign%20icon%20OL_520%20%281%29.jpg"},categories:[aa,M],type:b,published_at:"2025-01-27T23:41:11.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cX,ratings_count:t,install_count:146,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[448743,491681,547556]},hostproduct_ids:[b],short_description:a,addons:a},{id:191986,name:"powerbi_connector_app_1",display_name:kc,description:"The Power BI Connector app integrates with Freshdesk, providing admins with the capability to export reporting data to a streaming dataset in Power BI.\r\n\r\nThe app also provides flexibility to control which analytics export needs to be extracted.\r\n\r\nFor more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010083",overview:"Sync data from PowerBI to Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F689191\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F689191\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[as,P],type:b,published_at:"2024-08-16T11:49:37.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:j,ratings_count:b,install_count:137,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[430408]},hostproduct_ids:[b],short_description:a,addons:a},{id:759,name:"unbabel_for_freshdesk",display_name:"Unbabel for Freshdesk",description:"Who said language had to be a barrier? \r\n\r\nThere’s never been a simpler, more reliable way to translate your support tickets.\r\n\r\nPowered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale. We help you serve customers in any language, with fast, native-quality translations of your customer support tickets in Freshdesk.\r\n\r\nCustomers are happier interacting in their native language, and timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT.\r\n\r\nGlobal businesses including easyJet, TomTom, Under Armour, and Rovio trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year.\r\n\r\nUnbabel for Freshdesk helps your enterprise delight customers and empower teams in every language you need.\r\n\r\nYour agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives. \r\n\r\nKey Benefits\r\n\r\n- Boost your CSAT scores by helping your global customers in their own language.\r\n- Scale your multilingual support at lower cost. We can handle peak-season volumes and help you cover long-tail languages – no matter where you're based or which agents are on shift. \r\n- Build a more effective, scalable, and flexible team by recruiting your agents for their support skills, not their languages.\r\n\r\nKey Features\r\n\r\n- Unbabel just goes with your Freshdesk workflow, allowing you to provide comprehensive multilingual coverage without changing your current support processes.\r\n- Unbabel combines artificial and human intelligence to bring you native-quality translations, consistently outperforming machine translation engines.\r\n- Our domain localization and glossary features ensure that you sound like yourself — and like a native — in every language.\r\n- Unbabel is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy.\r\n\r\nHow It Works\r\n\r\n- Customers write to you in their native language\r\n- Translations are automatically added to your tickets in your agent’s language \r\n- Reply below #unbabel in a private note \r\n- Your customers just see helpful responses in their native language \r\n\r\nUnbabel for Freshdesk requires an account and subscription. To learn more and see if Unbabel is right for your business, please email sales@unbabel.com or visit http:\u002F\u002Fgo.unbabel.com\u002Ffreshdesk.",overview:"Get fast, native-quality translations of your Freshdesk tickets while lowering your costs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F957\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F957\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.png"},categories:[at,ai,M,cP,ac],type:b,published_at:"2017-08-21T19:06:00.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:hh,productName:k,productId:b,account:kd,platform_details:{"1.0":[649],"2.0":[6316]},hostproduct_ids:[b],short_description:a,addons:a},{id:6442,name:"super_receptionist",display_name:"Super Receptionist",description:"SuperReceptionist is a call management tool which eliminates the needs of businesses requiring a receptionist to rout customer calls to correct department. SuperReceptionist is hosted virtually over cloud thereby eliminating the need for businesses to procure, maintain servers etc. On integrating SuperReceptionist connector within Freshdesk businesses gain access to functionalities like:\r\n\r\n - Route incoming calls from customers to respective agents\r\n - Make outbound calls to customers\r\n - Take notes\u002Fdispositions while on call\r\n - Create or Link tickets with phone numbers\r\n - Track all incoming & outgoing calls via CDR and access to call recording\r\n - Agent Status updation (where users can mark themselves as Available, Go on Break or Log Out as well)\r\n\r\nWe offer services to a wide spectrum of customers ranging from SMB to Large Enterprises via our various plans starting from our most basic Advance Plan to our Call Center module. For our pricing details, see https:\u002F\u002Fwww.knowlarity.com\u002Fpricing\u002Fvoice. \r\n\r\nRegards\r\nTeam Knowlarity\r\n(A Gupshup Group Company)",overview:ke,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2446\u002Flive_cover_art\u002Fthumb\u002FSR_App_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2446\u002Flive_cover_art\u002Fthumb2x\u002FSR_App_Logo.png"},categories:[N,aj],type:b,published_at:"2024-05-16T18:45:52.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:aK,install_count:eV,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[8145,11301,12191,18603,23772,26059,48313,77976,123785,137591,141980,145470,160418,163502,182020,190703,202652,219372,289786,294876,303999,371446]},hostproduct_ids:[b],short_description:a,addons:a},{id:1601,name:"instagram",display_name:"Instagram Connect",description:"The Instagram app allows you to connect several Instagram Business accounts with Freshdesk to handle comments and replies without leaving it.\r\nThe app collects recent Instagram posts and tracks new activity, such as comments and replies. You can filter them by time\u002Fdate or content, and comment or reply right from the app. If needed, the agents can also create separate tickets from certain comments, assign them to different agents and let your team collaborate to deliver replies.\r\nThe app automatically checks for updates and highlights thumbnails of Instagram posts when new comments or replies are found in them, so you can be sure not to miss anything your customers and followers are writing.\r\n\r\nFor more information, refer to: https:\u002F\u002Fswedbyte.com\u002Ffreshdesk-instagram\r\nAlso detailed instructions on installation and troubleshooting can be found here: https:\u002F\u002Fswedbyte.com\u002Finstagram-app-installation-and-use\u002F",overview:"Integrate Instagram with Freshdesk to enable teams to manage Instagram comments from Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1061\u002Flive_cover_art\u002Fthumb\u002Finstagram__1_.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1061\u002Flive_cover_art\u002Fthumb2x\u002Finstagram__1_.jpg"},categories:[ca,bn,bG],type:b,published_at:"2024-07-29T11:49:10.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:g,ratings_count:h,install_count:kf,productName:k,productId:b,account:em,platform_details:{"1.0":[],"2.0":[1436,23082,24764,28531,31701,34184,52029,67942,86979,132629,261987,428000]},hostproduct_ids:[b],short_description:"Engage on Instagram",addons:[{addon_id:"marketplaceapp__1601_428000_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:kg},{addon_id:"marketplaceapp__1601_428000_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:kh},{addon_id:"marketplaceapp__1601_428000_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:hi},{addon_id:"marketplaceapp__1601_428000_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:fO},{addon_id:"marketplaceapp__1601_428000_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2400.0"},{addon_id:"marketplaceapp__1601_428000_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp__1601_428000_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:eW}]},{id:17181,name:"appointment_reminder",display_name:"Appointment Reminder",description:"Through this app, when a Service Task is created for a ticket, a reminder email about the field technician's visit can be sent to the customer who created the ticket. This ensures that the customer is aware about their appointment with the field technician. \r\n\r\nThe app lets you customize the time the reminder email is sent via the app settings. You can also schedule multiple reminders for a single ticket lest the customer forget about his appointment.",overview:"Remind customers about their upcoming appointments with field technicians through this app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18171\u002Flive_cover_art\u002Fthumb\u002Foutput_onlinepngtools.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18171\u002Flive_cover_art\u002Fthumb2x\u002Foutput_onlinepngtools.png"},categories:[M,Q,O,ac],type:b,published_at:"2019-10-03T15:50:07.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:kf,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[39899,105182]},hostproduct_ids:[b],short_description:a,addons:a},{id:47966,name:"teamviewer_enterprise_integration-for-freshdesk",display_name:ki,description:"1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.\r\n2. Allowing agents to initiate a TeamViewer session directly from the ticket page with the click of a button.\r\n3. Augmented Reality based support to allow supporters to what their customer see and provide guidance on the camera picture in real time\r\n4. Ability to access customer’s workstation while resolving issues.\r\n5. After the session is terminated, session details will be saved under session reports in TeamViewer and on the ticket for future reference.\r\n6. Increase agent productivity and reduce time to resolution\r\n7. Improve customer satisfaction.",overview:"Provide fast and secure remote assistance to your customers via TeamViewer out of Freshdesk tickets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66974\u002Flive_cover_art\u002Fthumb\u002Ftv_icon_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66974\u002Flive_cover_art\u002Fthumb2x\u002Ftv_icon_400x400.png"},categories:[N,aj,a_],type:b,published_at:"2022-03-07T19:04:53.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kj,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[140432]},hostproduct_ids:[b],short_description:a,addons:a},{id:117309,name:"salesforce_connector_app_1",display_name:kk,description:"The Salesforce CRM app has two functions:\r\n- Widget settings (Free): Set up a widget view with fields for Contact, Lead, Account, and Opportunity. When you are in the ticket details view, the app makes an API call using the requester’s e-mail address to fetch the matching customer fields and displays them in a widget.\r\n- Data sync (Paid): Configure a sync recipe between Salesforce and Freshdesk, either mono-directional or bi-directional.\r\n\r\nLearn more (copy and paste on your browser): https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009747",overview:"View Salesforce data inside Freshdesk and perform sync between Salesforce and Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F903711\u002Flive_cover_art\u002Fthumb\u002Fsalesforce-logo-Google-Search%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F903711\u002Flive_cover_art\u002Fthumb2x\u002Fsalesforce-logo-Google-Search%20%281%29.png"},categories:[Y,bd,M,ax],type:b,published_at:"2024-09-12T11:12:58.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:cc,ratings_count:bk,install_count:fP,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[334427,347349,367984,429657,436769]},hostproduct_ids:[b],short_description:a,addons:a},{id:1927,name:"bigcommerce",display_name:kl,description:"Install the BigCommerce app for Freshdesk to access order information when you’re working on tickets, so you can provide faster and more contextual support. Beyond just the latest order details, customers’ previous order information (if any) also shows up right next to the ticket. You can link a maximum of two BigCommerce stores in your Freshdesk account.\r\n\r\nThe primary benefits of the BigCommerce app for Freshdesk are:\r\n1. Avoid switching between two apps while handling tickets.\r\n2. Analyse customers’ buying patterns over time by viewing their order history.\r\n3. Improve agent productivity.",overview:"Provide personalized support by viewing customers’ order details inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7291\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7291\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[au,aB],type:b,published_at:"2017-11-13T22:52:35.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fQ,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1753,29547,41964,84438]},hostproduct_ids:[b],short_description:a,addons:a},{id:12394,name:"oapps_for_instagram_comments",display_name:"OAPPS Suite for Instagram",description:"Work with Instagram DMs and post comments via Freshdesk. This is the official integration with Instagram, making the app highly reliable.\r\n\r\nInstagram Suite helps you keep conversations organized, ensuring no customer query goes unanswered. Receive all interactions in FreshDesk and respond without leaving the platform!\r\n\r\nWith Instagram Suite, you can:\r\n\r\n- Connect multiple Instagram accounts to your FreshDesk*\r\n- Receive Instagram DMs and Post comments.\r\n- Reply from Freshdesk with Text, Video, Files, Links, etc.\r\n- Receive Story mentions and Story replies.\r\n- Receive mentions from other posts.\r\n- Handle Reel interactions via Freshdesk.\r\n- four IG accounts and 50,000 messages are included. If you need more, please reach our support team freshdesk@oapps.io. Fair use policy applies.\r\n\r\nAre you looking for additional features? Contact us freshdesk@oapps.io and share your ideas.",overview:"Manage Instagram post comments and DMs",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49321\u002Flive_cover_art\u002Fthumb\u002FInstagramer_%20Comments_320x320%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49321\u002Flive_cover_art\u002Fthumb2x\u002FInstagramer_%20Comments_320x320%20%281%29.png"},categories:[ca,bn,bG],type:b,published_at:"2024-10-16T19:53:59.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:dh,ratings_count:br,install_count:km,productName:k,productId:b,account:kn,platform_details:{"1.0":[],"2.0":[25201,88006,193913,432931]},hostproduct_ids:[b],short_description:"Instagram comments integration",addons:[{addon_id:"marketplaceapp__12394_432931_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:ko},{addon_id:"marketplaceapp__12394_432931_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:bu},{addon_id:"marketplaceapp__12394_432931_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:kh},{addon_id:"marketplaceapp__12394_432931_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:eX},{addon_id:"marketplaceapp__12394_432931_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4999.0"},{addon_id:"marketplaceapp__12394_432931_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:hj},{addon_id:"marketplaceapp__12394_432931_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1055.0"}]},{id:41046,name:"smart_read_receipts",display_name:"Advanced Read Receipts",description:"Get to know whether your ticket replies and conversations were read by requester(s). With Smart Read Receipts, you can:\r\n\r\n- Identify if a reply\u002Fconversation was read.\r\n- Find out the time it took before the reply email was viewed.\r\n- Reply text and a link to it in the read receipt.",overview:"Instant read receipt confirmations for Freshdesk conversations and replies.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64014\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64014\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[M,ac],type:b,published_at:"2022-12-06T14:58:21.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:g,install_count:km,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[113420,117594,201853]},hostproduct_ids:[b],short_description:a,addons:a},{id:11015,name:"protect_sensitive_data",display_name:"Protect Sensitive Data",description:"This app is developed to support HIPAA compliance by protecting sensitive information in Freshdesk tickets. When a ticket is created, or a note is added, the app automatically masks sensitive data such as credit card numbers, social security numbers, phone numbers, emails, dates, URLs, and IP addresses with asterisks (*).\r\n\r\nKey Details:\r\nWhen Masking Occurs: Data is masked only during ticket or note creation. It does not apply to edits made to ticket descriptions\u002Fsubjects or notes.\r\n\r\nData Patterns Masked:\r\nCredit Card Numbers: 4000056655665556 → XXXXXXXXXXXX5556\r\nSocial Security Numbers: 123-45-6789 → XXXXXXX6789\r\nPhone Numbers: 123-456-7899 → XXXXXXXX7899\r\nEmail Addresses: spiderman@fd.com → XXXXXXXXXXXX.com\r\nDates (dd\u002Fmm\u002Fyyyy or mm\u002Fdd\u002Fyyyy): 23\u002F12\u002F2018 → XXXXXX2018\r\nURLs: www.facebook.com → XXXXXXXXXXXX.com\r\nIP Addresses: 192.122.23.21 → XXXXXXXXX3.21\r\n\r\nDisclaimer:\r\nPotential Over-Masking: Data similar to these patterns may also be masked inadvertently.\r\nIrreversible Changes: Once masked, the original data cannot be restored.\r\n\r\nThis app ensures compliance by safeguarding sensitive information, preventing unintended exposure while maintaining data privacy.",overview:"Mask sensitive data in tickets and notes (e.g., SSN, emails) with asterisks for HIPAA compliance.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51011\u002Flive_cover_art\u002Fthumb\u002Fphi_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51011\u002Flive_cover_art\u002Fthumb2x\u002Fphi_logo.png"},categories:[a$,cF],type:b,published_at:"2024-02-22T18:39:50.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:jF,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[20888,297391]},hostproduct_ids:[b],short_description:a,addons:a},{id:15598,name:"reassign_previous_agent",display_name:"Reassign to Previous Agent",description:"This app simplifies ticket reassignments in Freshdesk by allowing agents to effortlessly reassign tickets to the previously assigned agent. It streamlines workflows and reduces time spent searching for prior assignees.\r\n\r\nKey Details:\r\nWhen Reassignment Happens: This is useful in scenarios where tickets are reassigned between agents for resolution and need to be reverted to the prior assignee.\r\n\r\nUse Cases:\r\n- An agent assigns a ticket to a colleague for input but later needs to reassign it back for closure.\r\nA ticket escalated to a specialist is reassigned to the original agent for final updates.\r\n- This app enhances efficiency by removing the guesswork in identifying previous assignees, enabling faster resolutions.",overview:"Reassign tickets to the previously assigned agent with ease, improving workflow efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89551\u002Flive_cover_art\u002Fthumb\u002Fchange_user_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89551\u002Flive_cover_art\u002Fthumb2x\u002Fchange_user_400.png"},categories:[ah,M,ax],type:b,published_at:"2019-08-19T17:18:07.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:kp,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[34949,42051]},hostproduct_ids:[b],short_description:a,addons:a},{id:21867,name:"gitlab",display_name:"GitLab for Freshdesk",description:"The GitLab Integration app streamlines your workflow by connecting GitLab with Freshdesk. This integration lets you view and manage your linked GitLab issues directly from Freshdesk tickets.\r\n\r\nKey Features:\r\n- View GitLab Issues in Freshdesk: All your GitLab issues linked to a Freshdesk ticket will appear within the ticket, saving time and reducing the need for constant context switching.\r\n\r\n- Sync Conversations Between Freshdesk and GitLab: Ensure that all communication and updates from Freshdesk are reflected in GitLab and vice versa to keep both platforms in sync.\r\n\r\nAutomatic Status Updates: Any status change made in Freshdesk will automatically be added as a note in GitLab, and changes made in GitLab will be reflected in Freshdesk, keeping both systems aligned.",overview:"Installing the GitLab app for your Freshdesk enables you to handle all GitLab issues from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76812\u002Flive_cover_art\u002Fthumb\u002Fgitlab_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76812\u002Flive_cover_art\u002Fthumb2x\u002Fgitlab_icon.png"},categories:[ah,M,ax],type:b,published_at:"2023-11-16T12:58:59.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:h,ratings_count:h,install_count:115,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[54392,76565,99793,123168]},hostproduct_ids:[b],short_description:a,addons:a},{id:17813,name:"8x8_for_freshdesk",display_name:"8x8 for Freshdesk",description:"Key features of integrating 8x8 with Freshdesk include:\r\n\r\nOut-of-the-box integration with minimal setup required.\r\n\r\nScreen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.\r\n\r\nInteraction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.\r\n\r\nClick to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time.",overview:"8x8 for Freshdesk integrates your 8x8 Contact Center and Work solutions, streamlining communication and boosting productivity in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31871\u002Flive_cover_art\u002Fthumb\u002F8x8_600x600Pixles_DkGrey_Transparent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31871\u002Flive_cover_art\u002Fthumb2x\u002F8x8_600x600Pixles_DkGrey_Transparent.png"},categories:[N,aj,M,Q,O,bz,$,ax],type:b,published_at:"2025-02-12T13:10:44.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:fA,ratings_count:am,install_count:114,productName:k,productId:b,account:"8x8",platform_details:{"1.0":[],"2.0":[41997,526325]},hostproduct_ids:[b],short_description:a,addons:a},{id:8486,name:"playstore_-_freshdesk_for_mint",display_name:"Playstore - Freshdesk for mint",description:"Integrating Playstore to Freshdesk will enable you to fetch all reviews of a particular app and create Freshdesk ticket out of it. You can reply to the review directly \r\nfrom Freshdesk which gets added as a reply to the review in Playstore.\r\n\r\nThis integration helps you keep track of the comments left on your App in the Playstore and also makes replying to them a breeze!\r\n\r\n\r\nWorking of App :\r\n\r\n1. The user configures the app by entering Freshdesk API key, Subdomain, Google credentials etc.\r\n2. The user adds the Playstore app for fetching the reviews.\r\n3. The user sets the time interval for fetching the reviews and enables the app.\r\n4. For every user-defined time interval reviews are fetched and tickets are created.\r\n5. The user can reply to the review by adding a reply in Freshdesk.",overview:"This app creates a Freshdesk ticket for every review of your app in the Google Playstore",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6848\u002Flive_cover_art\u002Fthumb\u002Ficon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6848\u002Flive_cover_art\u002Fthumb2x\u002Ficon.jpg"},categories:[ca,bn,bG],type:b,published_at:"2023-09-13T14:29:40.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:x,install_count:hk,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[13138]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_8486_13138_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:bK},{addon_id:"marketplaceapp_8486_13138_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:hl},{addon_id:"marketplaceapp_8486_13138_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:cv},{addon_id:"marketplaceapp_8486_13138_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:dZ},{addon_id:"marketplaceapp_8486_13138_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:hm},{addon_id:"marketplaceapp_8486_13138_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:hn},{addon_id:"marketplaceapp_8486_13138_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:dE}]},{id:88139,name:"atlassian_jira_30820",display_name:"JIRA Freshdesk integration",description:"The JIRA-Freshdesk Integration app enables the agent without leaving their Freshdesk interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement, or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshdesk user inputs and selections in the Create New Issue form, the Issue will be created instantly in the JIRA\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button:\r\nThe Link button in the Freshdesk-JIRA app allows the support agent to link an existing JIRA Issue to the current Freshdesk ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshdesk - The JIRA app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshdesk to JIRA while notifying",overview:"Integration between Freshdesk and JIRA. Create, link and notify JIRA Issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93188\u002Flive_cover_art\u002Fthumb\u002Fimages.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93188\u002Flive_cover_art\u002Fthumb2x\u002Fimages.png"},categories:[ah,aX,an,P,aw],type:b,published_at:"2024-01-29T23:21:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:aK,install_count:hk,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[294455]},hostproduct_ids:[b],short_description:"JIRA-Freshdesk Integration",addons:a},{id:15317,name:"sendsafely",display_name:kq,description:"With the SendSafely app, your agents can send and receive very large files up to 10GB when working with Freshdesk tickets. Files are also protected with end-to-end encryption for maximum security. Attachments are uploaded directly to SendSafely, bypassing any file size restrictions associated with your Freshdesk plan. A secure link is automatically inserted into the ticket for users to access the files.\r\n\r\nIt's easy to test out this integration within your Freshdesk environment. After the install and during the configuration, simply sign up for a free two-week SendSafely Pro trial account. Please note that a SendSafely enterprise subscription will be required after the trial period ends if you wish to keep using the integration. \r\n\r\nYou can also allow customers to send large files from the Freshdesk Support Portal using the SendSafely Upload Widget with Freshdesk Integration. If you prefer to request a live technical Q&A session with a member of our Customer Success team, you can do so here: https:\u002F\u002Fsendsafely.com\u002Fgo\u002Fschedule.",overview:"Attach large files to any Freshdesk ticket and ensure the privacy of your files with SendSafely. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71351\u002Flive_cover_art\u002Fthumb\u002Fsendsafely.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71351\u002Flive_cover_art\u002Fthumb2x\u002Fsendsafely.png"},categories:[cS,ct,M,a$,ac],type:b,published_at:"2025-02-11T12:04:24.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bP,ratings_count:g,install_count:kr,productName:k,productId:b,account:kq,platform_details:{"1.0":[],"2.0":[34101,49438,55026,57367,61712,66742,68910,168008,205783,211048,359595,543207]},hostproduct_ids:[b],short_description:"End to End Encryption",addons:a},{id:41044,name:"github_integration",display_name:"Github - Freshdesk Integration",description:"Freshdesk - Github Integration App offers simple integration between Freshdesk and Github. Using this app, support agents can Create, Link, and Notify Github issues. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshdesk - Github app allows the support agents to create Github issues from the Freshdesk apps form. The Freshdesk - Github app also allows support agents to link existing Freshdesk tickets to existing Github issues. In addition, the Freshdesk - Github app allows support agents to help notify the Github team by sending comments from Freshdesk support. \r\n\r\nWe also support customization based on customer requests and tailored to your needs! We bring Github closer to your business requirements!\r\n\r\nThe Freshdesk - Github app provides couple of options like **Create Issue**, **Link Issue**, **Notify** , **Issue Log** & **Configure App**. \r\n**Create Issue:** The **Create Issue** lets the user create a new issue # in Github from Freshdesk. The support agent can select the label type of issue they want to create. Based on the selection of the repository type, they will see all the Github fields. The User can make the selection and click on Create button which would create a issue in Github and then display the corresponding Github issue Id in the App. \r\n**Link Issue:** Using this button in Freshdesk - Github app support agent can link an existing Github Issue # to the current Freshdesk ticket. Freshdesk - Github app allows the user to create or link multiple issues to one Freshdesk ticket. \r\n**Notify:** Notify button in the Freshdesk - Github app allows the support agent to notify all the linked Github issues to the current Freshdesk ticket. These will show up as comments in Github. \r\n**-Issue Log:** In the Freshdesk - Github app Issue log modal shows you a couple of details of issue history including the comments history to the current Freshdesk ticket. \r\n**Configure App**:\" This will help to map certain fields between Freshdesk and Github.\r\n*The Freshdesk - Github Integration app is limited to One Repository, One agent, and up to 20 Github issues per month in the free version.*",overview:"Simple integration between Freshdesk Github. Create, Link Notify, View Log of Issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44014\u002Flive_cover_art\u002Fthumb\u002F400*400_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44014\u002Flive_cover_art\u002Fthumb2x\u002F400*400_icon.png"},categories:[ah,an,ab,P,aw],type:b,published_at:"2024-08-01T17:42:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:eO,ratings_count:aK,install_count:eY,productName:k,productId:b,account:ep,platform_details:{"1.0":[],"2.0":[113412,146839,174411,182301,192382,209046,262141,384829,396949,427269]},hostproduct_ids:[b],short_description:"Github - Freshdesk Integration Prem",addons:a},{id:61520,name:"clickup_tasks_connector",display_name:"ClickUp Tasks Connector",description:"Create new tasks or connect to existing tasks in the ClickUp straight from within the Freshdesk Ticket.\r\n\r\nSelect a Workspace and choose from Spaces, folders, lists, and assignees, and create your tasks on the fly.\r\n\r\nSync logged time from the Freshdesk app to the appropriate assignee from the linked task in ClikcUp.\r\n\r\nUpdate Freshdesk tickets by sending comments from the Connected tasks in ClickUp as private notes in Freshdesk. \r\n\r\nYou can add or connect several tasks per ticket. Tasks in ClickUp include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service).\r\n\r\nFeatures within Freshdesk:\r\n- create task\r\n- link existing task\r\n- update task\r\n- unlink task\r\n- remove task\r\n- send comments from ClickUp tasks to Freshdesk private notes\r\n- upload initial ticket attachments to the ClickUp task\r\n- select the task assignee to LOG the time from Freshdesk to ClickUp\r\n\r\nFeatures within ClickUp:\r\n- add a comment to the task will add a note on the ticket",overview:"Create ClickUp tasks directly from the Freshdesk ticket, or link the existing task and log time.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02516\u002Flive_cover_art\u002Fthumb\u002Ffd_cu.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02516\u002Flive_cover_art\u002Fthumb2x\u002Ffd_cu.png"},categories:[ah,aa,M,aw],type:b,published_at:"2023-10-13T10:24:43.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:cc,ratings_count:bq,install_count:ks,productName:k,productId:b,account:eu,platform_details:{"1.0":[],"2.0":[202528,213569,224033,267341]},hostproduct_ids:[b],short_description:"Create and connect ClickUp Tasks",addons:[{addon_id:"marketplaceapp__61520_267341_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__61520_267341_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cy},{addon_id:"marketplaceapp__61520_267341_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__61520_267341_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__61520_267341_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:kt},{addon_id:"marketplaceapp__61520_267341_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__61520_267341_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:eZ}]},{id:8516,name:"trustpilot_-_freshdesk_for_mint",display_name:"Trustpilot - Freshdesk for Mint",description:"This integration allows you to create Freshdesk tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Freshdesk. The reply from your Freshdesk agent is added as a reply to the review on Trustpilot.\r\n\r\nAny further reply from the reviewer is added as a reply in the Freshdesk ticket.\r\n\r\nThis app ensures that your team never misses a review or feedback from a customer.\r\n\r\nWorking of App :\r\n\r\n1. The user configures the app by entering the Freshdesk API key, Subdomain, Trustpilot credentials etc.\r\n2. For every five minutes the app will fetch the reviews and tickets are created.\r\n3. Tickets are created based on user-defined star ratings.\r\n4. The user can reply to the reviews by adding a reply in Freshdesk.\r\n\r\nLimitations\r\n\r\nFor existing users:\r\n\r\n1. Make sure that the app is only updated and not uninstalled. If the app is reinstalled the existing data will be lost.\r\n2. If the old tickets are under Archive, Spam or Trash select the value from the reviewid field and paste the same in Trustpilot Review Id.\r\n\r\nFor All users:\r\n\r\n1. If the app is uninstalled then the data will be lost from the database. So when you install the app again, already replied reviews will be created as new tickets.",overview:"Automatically create Freshdesk tickets for every review of your product\u002Fservice on Trustpilot.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6158\u002Flive_cover_art\u002Fthumb\u002Ficon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6158\u002Flive_cover_art\u002Fthumb2x\u002Ficon.jpg"},categories:[ca,bn,bG],type:b,published_at:"2023-09-13T14:23:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:x,install_count:ku,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[13221,27539,110024,113910,142172]},hostproduct_ids:[b],short_description:a,addons:a},{id:10255,name:"skype_v2",display_name:"Skype V2",description:"Installing the Skype app for your Freshdesk brings the benefits of the video calling software to your online helpdesk. The primary benefits of Skype app for Freshdesk are:\r\n\r\n 1. Access to all the features of Skype video-calling and messaging software from the ticket details page\r\n 2. Use Skype calling to easily start video or voice calls to address your customer’s issues\r\n 3. With the option to start screen-sharing sessions, this is also your customer engagement tool as your agents can understand customer problems easily, and make the support process easier",overview:"Bring the power of Skype calling and messaging into your Freshdesk account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55201\u002Flive_cover_art\u002Fthumb\u002FSkype_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55201\u002Flive_cover_art\u002Fthumb2x\u002FSkype_icon.png"},categories:[N,a_,$],type:b,published_at:"2019-02-22T17:06:35.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:g,install_count:ku,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[18306]},hostproduct_ids:[b],short_description:a,addons:a},{id:49169,name:"surveysparrow",display_name:"SurveySparrow",description:"SurveySparrow is an omnichannel experience management platform that helps you level up your customer feedback programs with conversational surveys. From collecting and analyzing meaningful insights to acting upon them, the platform lets you refine Customer, Employee, and Product Experiences at every touchpoint of the user journey.\r\n\r\nChoose surveys that suit your needs best\r\nClassic survey\r\nChat survey\r\nNPS survey\r\nCSAT survey\r\nCES survey\r\nKnow your brand advocates.\r\nYou can trigger a Net Promoter Score (NPS) survey to your audience after a ticket status is closed to understand how well you’ve handled their tickets, collect feedback in areas where you can improve, and create win-win moments for both sides.\r\nIdentify and solve customers’ pain points.\r\nA checkout experience survey can use Customer Effort Score (CES) to identify customers’ pain or easiness with your checkout process. Set up automation to close the feedback loop and bridge the gaps.\r\nGauge your customers’ satisfaction.\r\nRetail industries can establish their brand when they truly listen to their customers and keep them delighted with your business. With Customer Satisfaction (CSAT) survey, you can check your customer’s pulse for continuous improvement. \r\nTrigger the right survey at the right time\r\n- Trigger surveys when a ticket is created or updated\r\n- Trigger surveys when a contact is created or updated\r\n\r\nTrigger surveys when a ticket is created or updated\r\nTapping customer feedback at the right time helps you go deeper into the feedback loop and close it effortlessly. For instance, trigger a Net Promoter Score or Customer Satisfaction (CSAT) survey through Email\u002FSMS\u002FWhatsApp share when a ticket’s status is closed.\r\n\r\nTrigger surveys when a contact is created or updated\r\nCollect customer feedback when a new contact is created or when an existing contact is updated on your Freshdesk account. To shed some light on customer onboarding, you can roll out a Customer Effort Score (CES) survey to understand their onboarding experience.\r\n\r\nLeave no touchpoints untapped! Enhance customer experience to level up your business.",overview:"Automatically trigger NPS, CSAT, and CES Surveys and collect feedback on Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96194\u002Flive_cover_art\u002Fthumb\u002Fimgonline-com-ua-resize-ozGMdIlP0U.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96194\u002Flive_cover_art\u002Fthumb2x\u002Fimgonline-com-ua-resize-ozGMdIlP0U.jpg"},categories:[ca,dT,as,P,be,bn],type:b,published_at:"2024-12-12T02:32:44.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dW,ratings_count:bk,install_count:kv,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[144759,233232,280259,452820]},hostproduct_ids:[b],short_description:a,addons:a},{id:18927,name:"attentive",display_name:"Attentive",description:"Attentive is a personalized mobile messaging platform for innovative brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle. 500+ leading brands rely on Attentive and see strong performance, like 30%+ click-through rates and 25x+ ROI.\r\n\r\nThrough this integration, brands can ensure their customers are getting the best support experience possible, whenever and wherever they need it, by enabling their customer support teams to directly answer customers’ requests sent via text message. We’ve found that Attentive clients who quickly respond to shoppers’ inquiries received via text messaging are driving 31% more spend from customers who receive replies vs. those who do not. \r\n\r\nIf you are an Attentive customer, please reach out to your Client Strategy Manager to learn more. \r\n\r\nIf you’re not a customer and want to learn how personalized mobile messaging can help your brand and request a demo, check out attentivemobile.com.",overview:"Connect with Freshdesk to enable your customer support team to answer customers’ SMS responses.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72981\u002Flive_cover_art\u002Fthumb\u002FAttentive_Logo_Resized.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72981\u002Flive_cover_art\u002Fthumb2x\u002FAttentive_Logo_Resized.png"},categories:[Y,ak,av],type:b,published_at:"2019-11-21T15:26:26.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:104,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[45183,57169]},hostproduct_ids:[b],short_description:a,addons:a},{id:21261,name:"amazon_eventbridge",display_name:kw,description:"The Freshworks connector to Amazon EventBridge allows streaming events in the Freshworks’ products to AWS services .\r\n\r\nWith minimal configuration and setup, the Freshworks products’ events are exported in real time, to AWS, allowing businesses to build on top of their customer data. This also helps analyze data and leverage diverse AWS services such as amazon S3, firehose, Kinesis, Lambda, SNS, SQS, and so on, to provide a seamless customer experience.",overview:"Helps you with pushing the Freshdesk events to Amazon Eventbridge.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16212\u002Flive_cover_art\u002Fthumb\u002Feventbridge_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16212\u002Flive_cover_art\u002Fthumb2x\u002Feventbridge_logo.png"},categories:[aC,ab,P],type:b,published_at:"2023-04-06T20:23:14.000+05:30",options:a,modules:[r,e,p],supported_modules:[e,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dD,ratings_count:j,install_count:fE,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[52563,63701,78020,88682,115961,146717,223013]},hostproduct_ids:[b],short_description:a,addons:a},{id:6673,name:"gdpr_assistant",display_name:"GDPR Assistant",description:"The GDPR Assistant app covers three areas of GDPR compliance:\r\n\r\n* Automatic deletion of user data after certain periods of time. You configure the duration for which data will be stored, including exceptions or different time periods for different groups, types, etc. GDPR Assistant will take care of the rest and make sure that you're not violating the GDPR rules. And best of all - no need to manually search and delete data!\r\n\r\n* Creation of PDF reports, containing all interactions a specific person had with your organization, with a single click of a button. No more need to search, filter, and export data to reply to a data subject requests!\r\n\r\n* Complete deletion (\"forget\") of a user and all related data from your Freshdesk account.",overview:"GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3766\u002Flive_cover_art\u002Fthumb\u002FGDPR_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3766\u002Flive_cover_art\u002Fthumb2x\u002FGDPR_Logo.png"},categories:[cT,a$],type:b,published_at:"2018-11-23T15:30:40.000+05:30",options:a,modules:[r,m],supported_modules:[m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:kx,productName:k,productId:b,account:em,platform_details:{"1.0":[],"2.0":[8832,14863,19117,63595,71049,106402]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_6673_106402_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:hn},{addon_id:"marketplaceapp_6673_106402_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:ky},{addon_id:"marketplaceapp_6673_106402_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:dH},{addon_id:"marketplaceapp_6673_106402_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:fR},{addon_id:"marketplaceapp_6673_106402_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:kz},{addon_id:"marketplaceapp_6673_106402_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aY},{addon_id:"marketplaceapp_6673_106402_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:ev}]},{id:2146,name:"infusionsoft_crm_1",display_name:kA,description:"This integration allows teams to easily access contacts, companies, opportunities, orders and tags with information from Infusionsoft CRM within Freshdesk through the Infusionsoft CRM app.\r\n\r\nOnce installed, agents can perform the following tasks without leaving Freshdesk:\r\n\r\n1. Access Infusionsoft CRM contacts, companies, opportunities, orders and tags\r\n2. Create new contact from a ticket, if they’re not in Infusionsoft\r\n3. Create new opportunity from a ticket\r\n4. View opportunities associated with a contact\r\n5. View customer's order history associated with a contact\r\n6. View tags associated with a contact\r\n7. Apply the available Infusionsoft tags to the contact\r\n\r\nImprove customer relationships by providing your agents with relevant details and activities about customers from Infusionsoft inside Freshdesk",overview:"Integrate Infusionsoft with Freshdesk to view relevant details about customers inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6412\u002Flive_cover_art\u002Fthumb\u002FInfusion_Soft_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6412\u002Flive_cover_art\u002Fthumb2x\u002FInfusion_Soft_400x400.png"},categories:[Y,ba,ak],type:b,published_at:"2023-09-13T14:30:40.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:kB,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[kC,3718,9238,10660,29170,42496]},hostproduct_ids:[b],short_description:a,addons:a},{id:19779,name:"telavox",display_name:"Telavox",description:"Key Benefits\r\n\r\nExcellent customer experience\r\nTelavox for Freshdesk displays essential customer information before the interaction even begins, enabling a personalised and well informed customer interaction. \r\n\r\nFocus on the conversation\r\nWith Telavox for Freshdesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.\r\n\r\nEfficient and empowered agents\r\nTelavox for Freshdesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient work day with much less frustration.\r\n\r\nKey Features\r\n\r\n* Receive or make calls (including click to dial) inside Freshdesk without needing to install a separate app.\r\n* Create a contact, lead or account for a previously unknown caller based on incoming caller information with ease\r\n* Complete softphone capabilities such as call transfer, mute, put on hold and more inside Freshdesk.\r\n* Contact popup with related information displayed for both incoming and outgoing calls.\r\n* Navigate to contact and related information with a single click.\r\n* See colleagues´ line (presence) and profile status.\r\n* Manage availability and queue membership.\r\n* View live queue statistics, monitor current queue calls and view queue call history.\r\n* View call history and listen to recorded calls and voicemails.\r\n* Other integrations, such as bankId, queue caller id, custom URL-pop on answer and more work seamlessly inside Freshdesk.",overview:"Telavox helps you streamline your work environment and switch less between applications.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97791\u002Flive_cover_art\u002Fthumb\u002Ftelavox_logomark_copy.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97791\u002Flive_cover_art\u002Fthumb2x\u002Ftelavox_logomark_copy.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2024-02-16T10:18:32.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:fA,ratings_count:g,install_count:ho,productName:k,productId:b,account:"Telavox AB",platform_details:{"1.0":[],"2.0":[47937,78890,97555,106281,124659,298069]},hostproduct_ids:[b],short_description:a,addons:a},{id:10277,name:"quickbooks_-_mint",display_name:"QuickBooks - Mint",description:"The QuickBooks app lets you handle time-tracking & invoicing from the comfort of your helpdesk.\r\n\r\nUsing this app, you can:\r\n\r\n* Access information about requesters from QuickBooks inside a Freshdesk ticket so you have additional context when responding to the queries.\r\n\r\nNote: Information will be fetched only if the requester's company name in Freshdesk matches the 'Display As' name of a customer in QuickBooks. In case the company name does not match, data will be fetched based on the ticket requester’s email address in Freshdesk matching a customer's email address in QuickBooks account.\r\n\r\n* Log time in QuickBooks right from within Freshdesk. You can also view and edit the recent five time-entries.\r\n* Log time in Freshdesk timesheet from within the QuickBooks app. \r\n* View recent QuickBooks invoices of the requester inside Freshdesk.\r\n\r\nNew Updates to the App:\r\n\r\n* All the existing app functionalities to be made available in the service task tickets\r\n* Creating settings for the admin to configure the user roles which can create an invoice\r\n* Creating invoices in QuickBooks from within the app in Freshdesk.\r\n* Creating invoices by selecting Tax rate for the invoice created from Freshdesk.\r\n* For inventory product items in QuickBooks. Creating invoices based on the quantity entered.\r\n* Delete Invoices from the ticket sidebar based on the user roles configured in the settings page.",overview:"The QuickBooks App helps synchronize data between Freshdesk and QuickBooks accounts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77201\u002Flive_cover_art\u002Fthumb\u002FQuickbooks_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77201\u002Flive_cover_art\u002Fthumb2x\u002FQuickbooks_Logo.png"},categories:[d_,bs,av],type:b,published_at:"2023-12-13T16:36:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:1.2,ratings_count:j,install_count:fS,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[18414,28596,37981,43647,67719,70460,111934,273768,277808,279456,280627,284853]},hostproduct_ids:[b],short_description:a,addons:a},{id:77086,name:"unlimited_translations",display_name:"Unlimited Translations + Sentiment",description:"**No monthly fee, no characters limit**\r\n\r\nEnable your support agents to communicate in multiple languages without limits. No external subscription is required for the app to work and your text translations are not sent to any third parties. Enjoy unlimited characters translation as well as language and sentiment detection.\r\n\r\n**Much more than a translation tool**\r\n\r\nWords tell a story that is sometimes hard to interpret. This app will automatically describe the conversation sentiment as Negative, Neutral or Positive and detect the customer's language.\r\n\r\n**Faster responses, better accuracy** \r\n\r\n- Detect the ticket sentiment and the Customer-Agent language pair.\r\n- Automatically translate your customer's last reply.\r\n- Translate your own text without leaving Freshdesk.\r\n- Lower your costs and improve your CSAT scores.\r\n- Currently supports 60 languages for auto-detection, and the following for translation: French, German, Spanish, Italian, Portuguese, Dutch, Russian, Polish, Czech, Estonian, Farsi, Bulgarian, Norwegian (Ny\u002FBo), Catalan, Icelandic, Hungarian.\r\n\r\n------------------------------\r\nLooking for custom translation models? Contact us at support@canadesk.ca!",overview:"Automatic ticket translation and sentiment without a subscription",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68077\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68077\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ai,aa,M,cP],type:b,published_at:"2023-07-20T14:46:11.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:h,install_count:fS,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[250837,254479]},hostproduct_ids:[b],short_description:a,addons:a},{id:28505,name:"bulk_ticket_update",display_name:"Bulk Ticket Update",description:"This app enhances agent productivity by enabling bulk ticket updates through a CSV file upload. Agents can modify up to 100 tickets in a single process, simplifying repetitive updates and saving time.\r\n\r\nKey Details and Limitations\r\n\r\n- Field Values: Use numerical values for default ticket properties (e.g., for status, use 2 for \"Open\"). Refer to the Ticket Properties API Documentation for the correct values (copy and paste on your browser): https:\u002F\u002Fdevelopers.freshdesk.com\u002Fapi\u002F#tickets\r\n- Single Process: Only one bulk update process can run across the account simultaneously.\r\n- Agent Access: The app allows access to one agent at a time.\r\n- File Size: Each file can contain up to 250 records, but only 100 tickets are processed in one go.\r\n\r\nThis app ensures efficiency and consistency in ticket management, especially for large-scale updates.",overview:"The app allows agents to update ticket fields in bulk by uploading a CSV file with the changes.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50582\u002Flive_cover_art\u002Fthumb\u002Fbulklogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50582\u002Flive_cover_art\u002Fthumb2x\u002Fbulklogo.png"},categories:[Q,O],type:b,published_at:"2020-07-16T16:57:54.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:di,ratings_count:g,install_count:e_,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[72315,82962,94748,148734]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__28505_148734_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:cR},{addon_id:"marketplaceapp__28505_148734_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"135.0"},{addon_id:"marketplaceapp__28505_148734_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__28505_148734_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:bK},{addon_id:"marketplaceapp__28505_148734_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"1907.0"},{addon_id:"marketplaceapp__28505_148734_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:c_},{addon_id:"marketplaceapp__28505_148734_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"436.0"}]},{id:11075,name:"vsts_1",display_name:kD,description:"By installing this app, you get the following benefits:\r\n\r\n1. Agents can create workitems from the ticket details sidebar in Freshdesk. By selecting the project and workitem type, Freshdesk tickets appear as workitems on VSTS.\r\n2. Once the work item is created and mapped with a ticket, any note\u002Freply made to the Freshdesk tickets will be fetched and added in VSTS automatically.\r\n3. Any status change in VSTS will automatically reflect in the corresponding Freshdesk tickets and vice versa. Status configuration can be provided in the app config stage.\r\n4. Workitems in VSTS can also be created via other sources; if the subject name matches with the configured subject in app config, it will create a workitem in the specific project.\r\n5. Ticket requester will be mapped as the \"created by\" user in VSTS.\r\n6. Support for multiple VSTS processes.",overview:"VSTS helps you create a work item from a Freshdesk ticket into VSTS for easier tracking and follow-up.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57011\u002Flive_cover_art\u002Fthumb\u002Fvsts.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57011\u002Flive_cover_art\u002Fthumb2x\u002Fvsts.png"},categories:[ah,ew,ce,cw,aw],type:b,published_at:"2019-03-25T21:22:01.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:hp,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[21124,27293,34311,36537]},hostproduct_ids:[b],short_description:a,addons:a},{id:55680,name:"detect_and_update_requester_language",display_name:"Detect and Update Requester Language",description:"The app automatically detects the language of the requesters and updates the Freshdesk contact information.\r\n\r\nThere have been cases where requesters change their language while interacting with support. They can raise a ticket today in English but few days later they can create a ticket in Arabic, French, German and many more etc. \r\n\r\nTo keep Freshdesk contact information up to date, this apps automatically detects the language of the requester so that in a multilingual setup, Freshdesk knows which language the customer prefers and notification goes out in the updated language.\r\n\r\nThe app runs in the background and updates the language based on the ticket received in Freshdesk. The app works only for Freshdesk supported languages the list of which can be found here https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F180033-setting-up-multiple-languages-in-freshdesk-for-the-support-portal-and-the-help-widget-",overview:"The app detects the language of the email and automatically updates the requester's language.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08655\u002Flive_cover_art\u002Fthumb\u002FDetect%20&%20Update.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08655\u002Flive_cover_art\u002Fthumb2x\u002FDetect%20&%20Update.png"},categories:[M,Q,aR,O,ac],type:b,published_at:"2024-02-12T18:15:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:j,install_count:kE,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[174196,279401,298451]},hostproduct_ids:[b],short_description:"Update requesters language",addons:a},{id:71909,name:"chatgpt_assistant",display_name:kF,description:"Save time & improve customer satisfaction with AI!\r\n\r\nChatGPT's integration with Freshdesk summarizes customer messages, analyses sentiment & recommends replies to your agents. For custom fields automation, language detection, custom prompts and multi language support, please check the \"ChatGPT Assistant (Multilingual + Custom Fields)\" app. Do not install both at the same time.\r\n\r\nThis app does NOT require a ChatGPT premium subscription.\r\n\r\nAvailable AI models: text-davinci-003, gpt-3-5-turbo, gpt-3-5-turbo-instruct, gpt-4 (only available when you spent at least $0.5 in usage, see https:\u002F\u002Fhelp.openai.com\u002Fen\u002Farticles\u002F7102672-how-can-i-access-gpt-4). You can also use your own fine-tuned models.\r\n\r\nEffortlessly provide excellent customer service & boost your business growth for $5.99 per month!\r\n\r\n#ChatGPT #Freshdesk #CustomerService\r\n\r\n ------------------------------ \r\nLooking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@xbpmn.com!",overview:kG,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90917\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90917\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[at,aa,M],type:b,published_at:"2024-02-27T13:46:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:en,ratings_count:aK,install_count:hq,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[239819,245778,248157,250374,252003,254019,255680,266550,269133,270903,273324,309183]},hostproduct_ids:[b],short_description:kH,addons:[{addon_id:"marketplaceapp__71909_309183_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:hr},{addon_id:"marketplaceapp__71909_309183_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:hr},{addon_id:"marketplaceapp__71909_309183_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:hr},{addon_id:"marketplaceapp__71909_309183_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"8.99"},{addon_id:"marketplaceapp__71909_309183_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:kI},{addon_id:"marketplaceapp__71909_309183_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:c$},{addon_id:"marketplaceapp__71909_309183_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"500.0"}]},{id:7193,name:"map_on_click",display_name:"Map On Click",description:"Installing this app in your Freshdesk portal will provide you below features.\r\n\r\nAgents can navigate to the exact location of the customer plotted on the map - based on the contact address of the ticket requester.\r\n \r\nThe geolocation app will help agents easily access the locations of customers who have raised tickets directly from Freshdesk. Not only does this simplify an agent's work but also increases productivity by providing them with the data they require right inside Freshdesk.",overview:"Map on Click shows you the location of your customers without leaving your Freshdesk screen.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3917\u002Flive_cover_art\u002Fthumb\u002FLogo_Map_On_Click_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3917\u002Flive_cover_art\u002Fthumb2x\u002FLogo_Map_On_Click_2.png"},categories:[M,ac],type:b,published_at:"2019-02-14T15:16:51.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:eo,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[9864]},hostproduct_ids:[b],short_description:a,addons:a},{id:43431,name:"ticket_family",display_name:"Ticket Family",description:"Link all tickets together like a Family inside your Freshdesk.\r\n\r\nFeatures:\r\n1. Link a parent or child ticket to any of your Freshdesk ticket.\r\n2. View all the child tickets link to a parent ticket.\r\n3. Configure the fields to be updated when you update a parent or child ticket.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KlisCYaEOtifPZ",overview:"Create and link all tickets together like a Family.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13434\u002Flive_cover_art\u002Fthumb\u002Fticket_family_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13434\u002Flive_cover_art\u002Fthumb2x\u002Fticket_family_logo.png"},categories:[M,Q,O,ac],type:b,published_at:"2021-10-13T19:39:35.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:h,install_count:eo,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[122978]},hostproduct_ids:[b],short_description:a,addons:a},{id:12857,name:"email_tracking_for_freshdesk",display_name:kJ,description:"Do you want to know for sure if your customers have opened the email? With Email Tracking, you will get even the precise time of every email open. \r\n\r\nInstall Email Tracking into your Freshdesk to: \r\n\r\n- Automatically track the opens of each email you send through Freshdesk \r\n- Receive private ticket notes with the precise information on each ticket open\r\n- Get a real-time notification about ‘read’ emails\r\n- Predict which tickets require an immediate response\r\n- Add ‘seen’\u002F’unseen’ tags to tickets to find out what works better for customers and what requires another follow-up\r\n- Check the automated updates of custom fields as soon as your emails are opened\r\n- Track the whole history of customers’ activity within a specific ticket \r\n\r\nDecrease average response time, improve your follow-up strategy, and analyze the agents’ performance - all at once with Email Tracking for Freshdesk.\r\n\r\nTake into account: Our application can only track tickets (emails) that were created by a requester, not an agent. That means if the agent writes to the client first, there will be no tracking pixel in the email sent. If the client writes first, a ticket will be created, and the agent will send him a follow-up. Then, the tracking pixel will be added to the email sent, and the follow-up will be tracked. \r\n\r\nDon’t hesitate and book a free demo now: contact@growthdot.com",overview:"Monitor which clients are active email users and what fuels their engagement using this app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75821\u002Flive_cover_art\u002Fthumb\u002Femail_tracker_for_freshdesk.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75821\u002Flive_cover_art\u002Fthumb2x\u002Femail_tracker_for_freshdesk.png"},categories:[M,ac],type:b,published_at:"2024-03-11T20:35:47.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:bP,ratings_count:am,install_count:fT,productName:k,productId:b,account:"Growthdot",platform_details:{"1.0":[],"2.0":[26711,39505,126195,284802]},hostproduct_ids:[b],short_description:kJ,addons:[{addon_id:"marketplaceapp__12857_284802_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__12857_284802_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aM},{addon_id:"marketplaceapp__12857_284802_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__12857_284802_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__12857_284802_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:du},{addon_id:"marketplaceapp__12857_284802_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__12857_284802_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cz}]},{id:3577,name:"flock",display_name:"Flock",description:"By installing the app, you would get the following notifications inside Flock:\r\n\r\nNew Contact - Triggers when a new contact is created.\r\nNew Ticket Note - Triggers when a note is added to a Ticket.\r\nNew Ticket - Triggers when there is a new ticket is created in Freshdesk.\r\nUpdate Ticket - Triggers when a ticket is updated.\r\nDelete Ticket - Triggers when a ticket is deleted.\r\nRestore Ticket - Triggers when a ticket is restored.\r\nUpdate Contact - Triggers when a contact is updated.\r\nDelete Contact - Triggers when a contact is deleted.\r\nRestore Contact - Triggers when a contact is restored.",overview:"Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7753\u002Flive_cover_art\u002Fthumb\u002Fflock.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7753\u002Flive_cover_art\u002Fthumb2x\u002Fflock.png"},categories:[N,ad,aj,aa,M],type:b,published_at:"2018-03-14T09:26:26.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:e$,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[3333]},hostproduct_ids:[b],short_description:a,addons:a},{id:9197,name:"intercom_integration",display_name:"Intercom Integration",description:"Some benefits of the Intercom app are:\r\n1.\tAccess your customers real-time Intercom data within your Freshdesk ticket.\r\n2.\tYou can select both standard and custom Intercom data attributes you want to view in Freshdesk.\r\n3.\t Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalized support when resolving an issue.\r\n4.\tAbility to view customer’s conversation details in Intercom.\r\n5.\tImproves agent's productivity and customer satisfaction.",overview:"Intercom for Freshdesk allows your agents to provide contextual support to your customers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7919\u002Flive_cover_art\u002Fthumb\u002Fintercom.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7919\u002Flive_cover_art\u002Fthumb2x\u002Fintercom.png"},categories:[Y,N,ba,ak,ad],type:b,published_at:"2019-02-26T14:04:44.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:kK,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[15198,24584,91706]},hostproduct_ids:[b],short_description:a,addons:a},{id:9618,name:"whatsapp_early_access",display_name:"WhatsApp (Early Access)",description:"This app for Freshdesk enables you to convert your one-on-one conversations including images or GIFs on WhatsApp to tickets and handles them from your Freshdesk with ease. This integration allows any business to communicate with their customers on WhatsApp, via Freshdesk. Your team can respond to WhatsApp messages inside Freshdesk and need not switch between multiple devices or tabs.\n\nCustomers need not write an email or search for support. With just an instant text message, they can reach out to you and your agents can provide the necessary support without having to move out of their helpdesk. From Freshdesk, you can also view the entire conversation history, across different channels, and even route tickets created via WhatsApp to appropriate groups.\n\n**We recommend using the Freshchat integration with Whatsapp for a realtime messaging experience. Read more here: https:\u002F\u002Fsupport.freshchat.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F240481-whatsapp-business-integration**\n\nUsing the app, you can:\n- Convert one-on-one WhatsApp conversations, including images and GIFs into tickets.\n- Tag tickets created via WhatsApp messages to route them.\n- Set a threading interval for messages to be created as new tickets.\n\nFor detailed instructions, please refer to this link: https:\u002F\u002Fsupport.freshdesk.com\u002Fa\u002Fsolutions\u002Farticles\u002F238137-whatsapp-integration\n\nTerms of Service:\nBy using the Whatsapp channel through Freshdesk, You understand that You will be using services that are classified as \"Other Services\" under our Terms of Service. This means that Your access and use of this integration through Whatsapp will be governed by their terms, privacy practices, data security processes, and policies that You can find here. You understand that We will not be liable for any such access and use.",overview:"Integrate your business number with your Freshdesk account and support customers over WhatsApp.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8169\u002Flive_cover_art\u002Fthumb\u002Fwhatsapp_square_social_media_512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8169\u002Flive_cover_art\u002Fthumb2x\u002Fwhatsapp_square_social_media_512.png"},categories:[N,ad],type:b,published_at:"2019-03-05T18:19:00.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:hs,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[16376,50512,51562,68672,70248,70853,84719]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_9618_84719_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"69.0"},{addon_id:"marketplaceapp_9618_84719_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"255.0"},{addon_id:"marketplaceapp_9618_84719_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:dl},{addon_id:"marketplaceapp_9618_84719_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:kL},{addon_id:"marketplaceapp_9618_84719_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2799.0"},{addon_id:"marketplaceapp_9618_84719_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:dl},{addon_id:"marketplaceapp_9618_84719_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"729.0"}]},{id:16960,name:"document360",display_name:"Document360",description:"Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.\r\n\r\nDOCUMENT360 + FRESHDESK Equip your agents with knowledge without leaving Freshdesk.\r\nWith the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Freshdesk.\r\n\r\n→ Fast search\r\nUse the integrated Document360 knowledge base in your Freshdesk tickets, to search for and share articles with your customers with just a couple of clicks.\r\n\r\n→Share link or content\r\nRespond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.\r\n\r\n→ AI-powered suggestions\r\nAutomatic search in a knowledge base using ticket title to return matching articles under ‘Recommended articles’, when you click on the Document360 icon.\r\n\r\n→ Create articles\r\nCreate user-friendly documentation, author in Markdown, manage multiple versions and languages right from Freshdesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.\r\n\r\n→ Additional resource\r\nYou can always check out the Document360 extension guide for more elaborate information.\r\nhttps:\u002F\u002Fdocs.document360.io\u002Fdocs\u002Fen\u002Ffreshdesk\r\n\r\nLast edit on 21 October 2020\r\nAdd the Document360 app to your Freshdesk platform and equip your support agents with your powerful knowledge base.",overview:"The Knowledge Base Software that scales with your Product.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06961\u002Flive_cover_art\u002Fthumb\u002Fd_logo_1080.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06961\u002Flive_cover_art\u002Fthumb2x\u002Fd_logo_1080.png"},categories:[ai,aD],type:b,published_at:"2024-04-02T22:06:17.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:hs,productName:k,productId:b,account:kM,platform_details:{"1.0":[],"2.0":[39192,62684,79775,168886,337717]},hostproduct_ids:[b],short_description:a,addons:a},{id:62208,name:"screen_recording_by_zest_1",display_name:kN,description:"Birdie is trusted by 1600+ support teams. \r\n\u2028\u2028\r\nResolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:\u2028\u2028\r\n\r\nSCREEN RECORDING\r\n\r\n- Request screen recordings from your customers - Instead of making users explain an issue via text or live call, give them the option to record it.\r\n\r\n- Send screen recordings to your customers.\r\n\r\n- Ask for screen recordings when submitting tickets via Freshdesk Customer Portal.\r\n\r\n- Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Freshchat.\r\n\r\nCOBROWSING \r\n\r\n- Start a CoBrowsing session either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control\r\n\r\nSome extra highlights:\u2028\u2028\r\n\r\n- Customers don't need to download anything.\u2028\r\n- View customers' console logs\u2028\r\n- Custom branding\u2028\r\n- Hide sensitive data\r\n- SAML SSO\r\n- Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more on birdie.so)\r\n\r\nFor support, visit our Help Center or contact us at support@birdie.so",overview:kO,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80226\u002Flive_cover_art\u002Fthumb\u002FBirdie-icon-512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80226\u002Flive_cover_art\u002Fthumb2x\u002FBirdie-icon-512x512.png"},categories:[N,aj,a_],type:b,published_at:"2024-10-19T00:01:04.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dh,ratings_count:by,install_count:hs,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[205629,207757,207927,208527,210506,217366,226019,232498,236613,285964,439470]},hostproduct_ids:[b],short_description:kP,addons:a},{id:1299,name:"meistertask",display_name:"MeisterTask",description:"Did you ever run into the situation that a ticket requires some tasks to be completed? Are you looking for a simple way to deal with these to-do's? Do you want a beautiful way to keep track of everything and get things done in a smooth way?\r\n\r\nLook no further and drastically improve your support efficiency now by combining Freshdesk with MeisterTask, the most intuitive project and task management tool on the web!\r\n\r\nMeisterTask’s flexible Kanban project boards adapt to your workflow and make sure everyone is always on the same page. Task management has never been easier.\r\n\r\nMeisterTask seamlessly integrates with Freshdesk: you can create new tasks from within the Freshdesk ticket view or connect them with existing MeisterTask tasks. Follow their progress and keep up to date with discussions right inside Freshdesk.\r\nThis is the perfect combination of tools to ensure smooth & consistent collaboration to reach a more engaging customer experience!\r\n\r\nImmediately benefit from using this integration in the following areas:\r\n\r\n1. You'll be able to link one or even several existing MeisterTask tasks to a Freshdesk ticket.\r\n\r\n2. You'll be able to create a new MeisterTask task directly from the Freshdesk ticket view. You can easily transfer the description of what's needed, requester's name etc.\r\n\r\n3. You'll be able to keep your support team and other MeisterTask teams in sync. Support agents can track the status of a MeisterTask task linked to a Freshdesk tickets right from the ticket's page!",overview:"Integrate MeisterTask with Freshdesk to improve your team's collaboration and task management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9921\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9921\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_logo.png"},categories:[ah,aw,bl],type:b,published_at:"2017-09-07T20:02:48.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kQ,productName:k,productId:b,account:"MeisterLabs",platform_details:{"1.0":[1139],"2.0":[19926]},hostproduct_ids:[b],short_description:a,addons:a},{id:3158,name:"hippo_video_-_online_screen__video_recorder",display_name:"Hippo Video Online screen and video recorder",description:"Hippo Video is an online video recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos, customer testimonials and gives customers the facility to record issues through videos. \r\n\r\nBring in the power of videos into your Freshdesk account with Hippo Video.\r\n\r\nHippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos, and lets customers record issues and get feedback through videos. Hippo Video integrates closely with Freshdesk to help your support team create videos to address and resolve issues quickly.\r\n\r\n1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining them over an email and sharing them with your customers.\r\n\r\n2. How-to videos - Create tutorials and post them on your knowledge base. Enable your customers to help themselves with these videos.\r\n\r\n3. Video Tickets - Give the power of video to your customers by letting them record issues through videos. The recorded issue is sent directly into the agent's account.\r\n\r\n4. Easy sharing - You can share the created videos as an URL, embed in your knowledge base articles, send as an email, or share in social media.\r\n\r\n5. Enhance customer relationships - Video is a great way to build relationships. Engage your customers with real-time videos.\r\n\r\n6. Create testimonial videos - Let your customers share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link.\r\n\r\nGetting started is simple. Click Install and start crafting videos with Hippo Video.\r\n\r\nNOTE: All Freshdesk users get Hippo Video free for 30 days (Total Value = $190). Contact support@hippovideo.io to activate.",overview:"Bring the power of videos into your Freshdesk account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8513\u002Flive_cover_art\u002Fthumb\u002FBrand_icon_for_FD.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8513\u002Flive_cover_art\u002Fthumb2x\u002FBrand_icon_for_FD.png"},categories:[N,aO,ai,ad,cQ,a_],type:b,published_at:"2018-03-09T19:48:56.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:jn,productName:k,productId:b,account:ht,platform_details:{"1.0":[],"2.0":[2923,3874,4213,10140,40074,126805]},hostproduct_ids:[b],short_description:a,addons:a},{id:3282,name:"logmein_rescue",display_name:hu,description:"Installing the LogMeIn app for your Freshdesk will let you handle your remote support troubles easily and efficiently. Some benefits of using this app are:\r\n\r\n1. Allowing agents to initiate a LogMeIn session directly from the ticket page with the click of a button.\r\n2. Take control of the customer’s device and solve their issues for them easily.\r\n3. When a remote support session is ended, chatlog can be added as private note to the ticket.\r\n4. Increase agent productivity.\r\n5. Improve customer satisfaction.",overview:"Bring in added functionality of providing remote support to your customers with the use of the LogMeIn app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2823\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2823\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,cx,bm],type:b,published_at:"2018-05-14T11:06:35.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fG,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[3041,22336]},hostproduct_ids:[b],short_description:a,addons:a},{id:15479,name:"parent-child_time_tracker",display_name:"Parent-Child time tracker",description:"This app simplifies time tracking in a parent-child or Field Service Management setup by consolidating all time logs from child tickets\u002Fservice tasks into the parent ticket. Supervisors and account managers can easily track the total time spent without navigating through each child ticket.\r\n\r\nKey Features:\r\n1) Consolidated Time Logs:\r\nAutomatically fetches time logs from all associated child tickets\u002Fservice tasks and adds them to the parent ticket for unified tracking.\r\n\r\n2) Simplified Reporting:\r\nFacilitates seamless report generation by consolidating time logs in one place.\r\n\r\n3) Streamlined Workflow:\r\nEliminates the need to manually calculate total time spent across multiple child tickets.\r\n\r\nImportant Notes:\r\n- Data Movement: Time entries copied to the parent ticket are deleted from the child tickets to maintain accurate tracking and prevent duplication.\r\n- Use Case: Ideal for supervisors and account managers looking to track agent productivity or generate comprehensive reports.\r\n\r\nThis app ensures efficient time management and better oversight in complex ticketing workflows!",overview:"Fetch and copy all time logs from child tickets or service tasks to their respective parent ticket easily.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97451\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_Task_management_3533402.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97451\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_Task_management_3533402.png"},categories:[M,Q,O,ax],type:b,published_at:"2019-08-07T17:18:40.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:fG,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[34651]},hostproduct_ids:[b],short_description:a,addons:a},{id:17676,name:"zohocrm_17676",display_name:hv,description:"Get customer information from Zoho CRM into your Freshdesk account.\r\n\r\n 1. Save valuable time and reduce your multitasking woes with all your Zoho CRM info showing up in your Freshdesk dashboard.\r\n\r\n 2. Customer information such as lead and contact details are all automatically synced to your helpdesk in an attempt to bring your sales and support teams closer.",overview:"The Zoho CRM app lets you handle all your sales and support related troubles right from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67671\u002Flive_cover_art\u002Fthumb\u002Fzoho_CRM_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67671\u002Flive_cover_art\u002Fthumb2x\u002Fzoho_CRM_logo.png"},categories:[Y,ak],type:b,published_at:"2019-10-04T10:32:18.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fG,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[41607,73539]},hostproduct_ids:[b],short_description:a,addons:a},{id:13472,name:"ziwo",display_name:"ZIWO",description:"Integrate ZIWO into your daily Freshdesk work to help your team work smarter and improve!\r\nSign in to your ZIWO account, and get the most out of all ZIWO services. Talk to your clients effortlessly with ZIWO Cloud Contact Center software, which is deployed instantly. Our system is fully API-based, equipped with CRM Plugins, enables connection with both real and virtual agents, and have a virtual phone number in any country.\r\n\r\nThis smooth integration enables any team to engage more with clients and helps them focus on customer support tasks, ticketing, sales, and any other interaction with customers. Agents don’t have to log in or navigate multiple interfaces anymore; now, they can stay on Freshdesk while ZIWO acts behind the scenes.\r\n\r\nZIWO integration with FreshDesk will increase the efficiency of your agents and they will have more time for professional communication with customers.",overview:"Seamless calling from Freshdesk Via ZIWO Cloud Contact Center with many amazing features!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27431\u002Flive_cover_art\u002Fthumb\u002FZIWO_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27431\u002Flive_cover_art\u002Fthumb2x\u002FZIWO_Logo.png"},categories:[N,$],type:b,published_at:"2024-06-29T12:32:53.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:am,install_count:eT,productName:k,productId:b,account:fa,platform_details:{"1.0":[],"2.0":[28554,68265,90888,396069]},hostproduct_ids:[b],short_description:"ZIWO Cloud Telephony Integration",addons:a},{id:24217,name:"justcall_-_click_to_call__sms",display_name:kR,description:"JustCall creates powerful capabilities within Freshdesk, such as click-to-call, auto-logging, IVR, SMS logging, power dialer, and much more!\r\n\r\nWith the JustCall\u003C\u003EFreshdesk integration, you can reach out to your customers easily via calls and texts. Initiate outbound calls right from Freshdesk tickets and even receive incoming calls while you are using your CRM platform. Here are a few things you can do with this integration:\r\n\r\n1. Make calls directly from Freshdesk tickets and route incoming calls to your agents easily.\r\n3. Transfer or merge calls with your agents.\r\n4. Automatically log notes and call recordings as tickets, for easy reference in the future.\r\n5. Reply to incoming text messages straight from Freshdesk tickets.",overview:"JustCall is a cloud phone and SMS system for sales reps and support agents.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71242\u002Flive_cover_art\u002Fthumb\u002FJC%20Logo%20copy.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71242\u002Flive_cover_art\u002Fthumb2x\u002FJC%20Logo%20copy.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2024-02-02T12:21:28.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kS,productName:k,productId:b,account:kR,platform_details:{"1.0":[],"2.0":[60134,81027,230111]},hostproduct_ids:[b],short_description:a,addons:a},{id:165862,name:"azure_active_directory_connector_app_1",display_name:kT,description:"The Azure AD Connector App seamlessly sync users from Active Directory to contacts or agents in Freshdesk. This ensures that user data is consistently updated across both platforms, streamlining user management and enhancing operational efficiency.\r\n\r\nWith the app, admins can do the following:\r\n\r\n1. Automatically create or delete agents in Freshdesk when users are created or deleted in Azure AD.\r\n2. Automatically create or delete contacts in Freshdesk when users are created or deleted in Azure AD.",overview:"Sync users from Azure Active Directory to Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F268561\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F268561\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P,a$,cF],type:b,published_at:"2024-09-17T13:02:37.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:g,ratings_count:g,install_count:kS,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[395249,430848,437043]},hostproduct_ids:[b],short_description:a,addons:a},{id:11637,name:"xero_for_mint",display_name:"Xero-for-Freshdesk",description:"Agents can use the Freshdesk-Xero app to associate the time-sheets of the tickets they’ve resolved to Xero draft invoices. Once a ticket has been closed and time-sheets finalized, the agent can select the “Create Invoice” button to create a draft invoice in Xero.\r\n\r\nIf the Ticket Requester’s Company name or email ID matches a contact in Xero, agents can link the ticket to an existing invoice instead of creating a new one. But if there is no contact that matches the ticket requester, a new contact will be created in Xero with the Requester Name when the invoice is created.\r\n\r\nWhen an agent clicks on “Create Invoice” or “Edit” the time-sheet from the current ticket will be automatically populated on the draft invoice screen. In case this is an “Edit” action and the invoice already has existing time-sheet entries from another ticket, then those entries would be read-only. Agents can associate each time-sheet entry with an inventory item. Agents will be able to select only those items which Admins have authorized for display via the app configuration page.\r\n\r\nIf an inventory item from Xero is selected, then the unit price and related tax rates will be automatically applied in Xero. If no inventory item exists or if an agent chooses not to link an inventory item with a time-sheet entry, agents will have to select an “Account” name. This “Account” name will be applied to all time-sheet entries which do not have inventory items linked with them.\r\n\r\nOnce an agent has filled in all the details, clicking on the “Create” button will link the resulting Xero draft invoice to the Freshdesk ticket. Subsequently, on the ticket details page, agents can see the invoice name and current status of the invoice. They can also view additional details of the invoice at any time by clicking on the “View” link.\r\n\r\nAdmins have to approve draft invoices in Xero before it is sent out to customers. Admins will also have the ability to delete invoices from Xero.",overview:"This app allows you to record Freshdesk timesheet entries as billable items on Xero draft invoices.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73611\u002Flive_cover_art\u002Fthumb\u002Fxero_logo140x140.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73611\u002Flive_cover_art\u002Fthumb2x\u002Fxero_logo140x140.png"},categories:[ah,bl],type:b,published_at:"2024-04-30T11:01:28.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dP,ratings_count:x,install_count:eN,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[23077,31723,94435,355187]},hostproduct_ids:[b],short_description:a,addons:a},{id:38657,name:"remotepc_helpdesk_1",display_name:kU,description:"RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine Freshdesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.\r\n\r\nCreate a remote support session directly from within Freshdesk tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.\r\n\r\nHelpDesk key features:\r\n 1. On-demand attended remote support for your customers.\r\n 2. View or connect to their PC or Mac via the web over a secure session.\r\n 3. Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.\r\n 4. All support sessions initiated use TLS v 1.2 \u002F AES - 256 bit encryption.",overview:kV,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75683\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75683\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,N,bm,a_],type:b,published_at:"2021-04-19T10:19:13.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:eN,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[105051,108992]},hostproduct_ids:[b],short_description:a,addons:a},{id:ka,name:"google_my_business",display_name:"Google My Business",description:"Integrating Google My Business into Freshdesk will enable you to handle the reviews\u002Fquestions of Google My Business location in Freshdesk.\r\n\r\n1. The app will get the latest reviews and questions from enabled locations every 30 minutes and create them as Freshdesk tickets.\r\n2. The agents can reply to the reviews and questions directly from Freshdesk, which gets added as replies to the corresponding reviews and questions. \r\n\r\nTop Features:\r\n1. No restriction on Location count. Integrate as many locations as needed.\r\n2. Get a weekly report about the number of reviews created as tickets.\r\n3. Get an analytical overview of the tickets created through the app in the full-page app.\r\n4. Get instant email notifications if the ticket creation is failing.\r\n5. Get notified through a note in the ticket if a reply is not sent.\r\n\r\nKeep yourself streamlined on everything that is passing in your Google My Business locales with this stupendous app!",overview:"Integrate and reply to your Google Business Reviews and Questions from Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96391\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96391\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,bb,bn,bG,bp],type:b,published_at:"2023-09-13T14:23:35.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:x,ratings_count:h,install_count:g_,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[46626,134784]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__19369_134784_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:kL},{addon_id:"marketplaceapp__19369_134784_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"104.0"},{addon_id:"marketplaceapp__19369_134784_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:kW},{addon_id:"marketplaceapp__19369_134784_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:bK},{addon_id:"marketplaceapp__19369_134784_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:fb},{addon_id:"marketplaceapp__19369_134784_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:c_},{addon_id:"marketplaceapp__19369_134784_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"375.0"}]},{id:4892,name:"magento_1x",display_name:"Magento 1.x",description:"This Magento 1.x app makes customer support easier by giving you the ability to view your customer's personal and order information from Magento even before you start typing a reply to your customer.\r\n\r\nAfter you install the app, you should see a Magento widget right inside your ticket detail page.\r\n\r\nThe widget gives you a brief information about your customer's most recent orders such as the order ID, total paid, status and the order date, along with the customer's information on Magento. Should you need more information about an order, clicking on an order ID will render order information as a popup right inside your ticket window. You still have a link to view extended order information on your Magento store.\r\n\r\nRecent Updates:\r\n19 July 2018 - Fixes and improvements to remote API calls with Magento",overview:"Magento 1.x app shows customer info & purchase history in Freshdesk. Works for Magento v1.7 & v1.9.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2984\u002Flive_cover_art\u002Fthumb\u002Fmagentologo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2984\u002Flive_cover_art\u002Fthumb2x\u002Fmagentologo.png"},categories:[au,aB],type:b,published_at:"2023-05-08T09:31:19.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kX,productName:k,productId:b,account:bw,platform_details:{"1.0":[],"2.0":[4624,7368,36698,38318]},hostproduct_ids:[b],short_description:a,addons:a},{id:33618,name:"maqsam",display_name:"Maqsam",description:"Maqsam is the friendliest and most reliable telephony solution for startups, SMEs, and growing businesses in the Middle East, North Africa and beyond!\r\n\r\nGet the most seamless marriage of cloud-telephony, support desk and CRM with Maqsam's Freshdesk CTI integration.\r\n\r\nTake your productivity to new heights by bringing together by uniting your team's activities and focus on one beautiful Freshdesk interface with all of Maqsam's connectivity working seamlessly for you in the background.\r\n\r\nWe understand that small, thriving and even enterprise companies always need to be conscious of their spending while increasing their efficiency. That's why Maqsam, unlike other solutions, is designed to provide the most powerful features, and that too at the best value and without breaking the bank! Erase virtual borders and allow your customers to reach you from Saudi Arabia, United Arab Emirates, Jordan, Kuwait, Bahrain, Egypt, United States, United Kingdom, and hundreds of other calling destinations.\r\n\r\n**Here's what you get right out of the box with Maqsam:**\r\n\r\n- Click-To-Call your customers with speed.\r\n- Make and take calls right from Freshdesk, no additional hardware or apps needed!\r\n- See incoming calls get detected and a new ticket pop-up auto-magically right before you take the call.\r\n- Log all customer interactions and conversations with high-quality recording right in the app.\r\n- Missed a call? No problem. Go through your call logs and history with ease.\r\n\r\nGet your FREE TRIAL TODAY by visiting http:\u002F\u002Fwww.maqsam.com",overview:"Bring All The Magic Of Maqsam To Freshdesk!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81633\u002Flive_cover_art\u002Fthumb\u002Ficon_400_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81633\u002Flive_cover_art\u002Fthumb2x\u002Ficon_400_400.png"},categories:[N,$],type:b,published_at:"2021-01-19T14:43:56.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:aK,install_count:kX,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[88743]},hostproduct_ids:[b],short_description:a,addons:a},{id:1754,name:"insightly-crm",display_name:"Insightly-crm",description:"In Freshdesk, agents can do the following:\r\n\r\n* Access Insightly contacts, organisations and opportunities.\r\n* Create a new contact from a ticket in Freshdesk, if they’re not in Insightly\r\n* Create a new opportunity from a ticket\r\n* View Opportunities associated with a customer.",overview:"Integrating Insightly with Freshdesk enables you to keep your support and sales teams in sync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4571\u002Flive_cover_art\u002Fthumb\u002Finsightly_app_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4571\u002Flive_cover_art\u002Fthumb2x\u002Finsightly_app_icon.png"},categories:[Y,ba,az],type:b,published_at:"2023-09-13T14:29:28.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:jp,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[1587]},hostproduct_ids:[b],short_description:a,addons:a},{id:40132,name:"discodesk",display_name:"DiscoDesk",description:"DiscoDesk is a lightweight integration that lets you connect your Freshdesk account to a Discord Channel and instantly notifies the Channel when a ticket is created within your Freshdesk account. \r\n\r\nOnce you map your Freshdesk Group to a Discord Channel Webhook while installing DiscoDesk, you will start receiving notifications in the corresponding Discord Channel when a ticket is assigned to that Freshdesk Group. \r\n\r\n Ready to DiscoDesk? Head over to the installation instructions!",overview:"Get notified in Discord when a ticket gets created within your Freshdesk account. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23104\u002Flive_cover_art\u002Fthumb\u002F_FINAL__2__Discodesk_Logo__400_400__1x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23104\u002Flive_cover_art\u002Fthumb2x\u002F_FINAL__2__Discodesk_Logo__400_400__1x.png"},categories:[N,ad,Q,O],type:b,published_at:"2021-05-18T19:55:25.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gM,ratings_count:j,install_count:hw,productName:k,productId:b,account:"Freshworks Platforms",platform_details:{"1.0":[],"2.0":[110177]},hostproduct_ids:[b],short_description:a,addons:a},{id:45036,name:"automerger-for-freshdesk",display_name:kY,description:"The Automerger App will find the similar tickets based on the field selected, within the particular time frame.\r\n\r\nAPP working Principle:\r\n\r\nThe app finds duplicates based on ticket field values. You can choose multiple fields to act as the condition for finding duplicates.\r\n\r\n 1. Group\r\n 2. Status \r\n3. Priority \r\n4. Subject \r\n5. Requester (default)\r\n\r\nConfiguration page:\r\n\r\nAt the APP configuration page, the user is provisioned to enter the time frame and choose the ticket fields to find the duplicate tickets dynamically.\r\n\r\nOn APP Installation:\r\n\r\nThe APP will create new custom field in your domain for updating the primary ticket ID.\r\nThe custom field would be “Primary Ticket ID”.\r\n\r\nOn Creation of new ticket:\r\n\r\nOn creation of a ticket, the APP will read the matches of the subject line, email requester and find the existing tickets within the time boundary.\r\n•\tThe merging here is the same as how we do in Freshdesk. The secondary ticket would be merged with the primary ticket.\r\n•\tThe custom field of the secondary ticket will be updated with the primary ticket ID. \r\n\r\nOn Conversation:\r\n\r\n•\tIf a reply is sent to the secondary ticket after merging, it would appear in the primary ticket as it would do in the normal merging in Freshdesk.\r\n•\tThe conversations and other details like notes and attachments could be also be carried over.",overview:kZ,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63054\u002Flive_cover_art\u002Fthumb\u002FAutomerger_logo1.1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63054\u002Flive_cover_art\u002Fthumb2x\u002FAutomerger_logo1.1.png"},categories:[aa,M,aR,O],type:b,published_at:"2023-12-15T16:47:16.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:cX,ratings_count:j,install_count:k_,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[129396,169087,178553,181695,223803,236386,287181]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__45036_287181_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"50.56"},{addon_id:"marketplaceapp__45036_287181_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"185.62"},{addon_id:"marketplaceapp__45036_287181_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"34.61"},{addon_id:"marketplaceapp__45036_287181_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"29.07"},{addon_id:"marketplaceapp__45036_287181_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2798.4"},{addon_id:"marketplaceapp__45036_287181_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp__45036_287181_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"298.34"}]},{id:56684,name:"freshdesk_telephony_partner_extension_with_aircall",display_name:"Freshdesk Telephony Partner Extension with Aircall",description:"With Freshdesk Telephony Partner Extension with Aircall, offer top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automation.\r\n\r\nFreshdesk Telephony Partner Extension with Aircall provides the following features:\r\n\r\nCall Transfers (Both Warm and Cold Transfer)\r\nConference Calling\r\nCall assignment\r\nFreshdesk Ticket Creation for missed and abandoned calls, and voicemail\r\nContact Search\r\nOn-Screen Caller Information\r\nVoicemail Recording\r\nCall Mute\u002FUnmute\r\nCall Recordings\r\nClick to Dial\r\n\r\nFreshdesk Telephony Partner Extension with Aircall helps you:\r\n\r\nOffer seamless customer journeys across channels by unifying telephony and digital customer support\r\nBoost agent productivity with single-click access to customer information to provide contextual support, and smarter telephony automation \r\nImprove efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others",overview:"Elevate your customer support by bringing Aircall into Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48665\u002Flive_cover_art\u002Fthumb\u002FAircall%20logo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48665\u002Flive_cover_art\u002Fthumb2x\u002FAircall%20logo%20400x400.png"},categories:[N,$],type:b,published_at:"2024-10-30T06:42:23.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dP,ratings_count:j,install_count:k_,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[178921,187829,253761,329032,394288]},hostproduct_ids:[b],short_description:a,addons:a},{id:6817,name:"kookoo_cloudagent",display_name:k$,description:"KooKoo Cloud Contact Center\r\n Inbound | Outbound | Blended call center in a browser\r\n Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the FreshDesk interface\r\n Start your contact center in 5 minutes.\r\n\r\nAdvantages\r\n\r\n* Zero installation, all contact center applications delivered out of the browser\r\n* Improve support with Screenpop.\r\n* Automatically tag call recordings to call tickets.\r\n* Use advanced call center features like call transfer, hold, conference right from the FreshDesk interface\r\n* Track agent performance with Live Dashboards\r\n* Barge-in \r\n* Advanced analytics\r\n\r\nImprove Agent Efficiency\r\n KOOKOO unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. KOOKOO, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.\r\n\r\nGet Insights\r\n Interaction Analyst in KOOKOO is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 70 reports across all dimensions of a contact center. It can help you answer questions like \"Who is the most efficient agent?\", \"What is the average call handling time for support skill?\", \"What is the peak hour for my call center?\"\r\n\r\nReduce Call Handling time\r\n Customers contact your contact center to get answers. KOOKOO, with Cloud IVR you can design complex IVRs integrated with your Freshdesk to answer caller queries before they reach your agents. Agents have access to contextual information about the caller including previous contact history.\r\n\r\nQuality Monitoring\r\n KOOKOO integrated voice logger allows the supervisor to judge agent performance in the context of the contact i.e. campaign, skill etc. KOOKOO allows to custom define the different weightage parameter applicable to particular skill\u002Fprocess allowing agent performance to be judged in terms of parameter that impact the process performance the most.\r\n\r\nOpen API\r\n Integrate easily with FreshDesk. Greet callers with status of their ticket.",overview:"KooKoo Cloud Contact Center for Inbound | Outbound | Blended call center in a browser",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7186\u002Flive_cover_art\u002Fthumb\u002FICON_kookoo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7186\u002Flive_cover_art\u002Fthumb2x\u002FICON_kookoo.png"},categories:[N,aj,$],type:b,published_at:"2018-10-08T20:39:30.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:la,productName:k,productId:b,account:hx,platform_details:{"1.0":[],"2.0":[9079,17365,21426]},hostproduct_ids:[b],short_description:a,addons:a},{id:61449,name:"gupshup_whatsapp_messaging_for_freshdesk",display_name:"Gupshup WhatsApp Messaging for Freshdesk",description:"Gupshup is world’s leading conversational messaging platform for customer support and trusted 45,000+ brands across 20+ countries. We are direct partners to WhatsApp and are best known for our service and product quality. \r\nGetting your WhatsApp Business Account integrated with your Freshdesk portal will be very beneficial if your customers frequently contact your business through WhatsApp. Your agents can directly view and respond to WhatsApp queries within the Freshdesk ecosystem, which increase customer satisfaction and improves customer retention. \r\nAllow us to facilitate your WhatsApp communication without any hiccups while you can concentrate on keeping your customers happy!",overview:"Provide customer support on WhatsApp",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94416\u002Flive_cover_art\u002Fthumb\u002FIcon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94416\u002Flive_cover_art\u002Fthumb2x\u002FIcon.png"},categories:[N,ad,aj],type:b,published_at:"2024-09-12T13:35:48.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cX,ratings_count:j,install_count:la,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[202217,211231,435601]},hostproduct_ids:[b],short_description:a,addons:a},{id:11013,name:"forwardreply_time",display_name:"Forward\u002FReply Time",description:"Installing the Forward\u002FReply Time app for Freshdesk helps businesses gather useful metrics for enhancing their customer service. \r\n\r\nEvery time a ticket is forwarded to an external entity, this app notes the time it takes for that entity to respond to the ticket. In addition, duration of the response is captured in real time every time that ticket is forwarded thereafter and appended to the same field. \r\n\r\nBusinesses that rely on partners or external vendors to resolve their customer complaints stand to benefit most from this app.",overview:"Record the First Response Time (FRT) to a ticket that’s been forwarded to speed ticket resolution.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31011\u002Flive_cover_art\u002Fthumb\u002Fforwardtime.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31011\u002Flive_cover_art\u002Fthumb2x\u002Fforwardtime.png"},categories:[ah,bs,av,M,ax],type:b,published_at:"2019-05-17T14:05:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:fz,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[20883,34775,101274]},hostproduct_ids:[b],short_description:a,addons:a},{id:12215,name:"ameyor4",display_name:"AmeyoR4",description:"Ameyo (https:\u002F\u002Fwww.ameyo.com\u002F) is a leading customer engagement technology company helping businesses across industries to connect with their customers and serve them for sales, customer services and marketing. \r\n\r\nAmeyo integration with Freshdesk installs in your Freshdesk account and can be easily accessed to place and receive calls. It offers multiple features for contact center agents:\r\n\r\n- Manual dial\r\n- Click to dial\r\n- Inbound call\r\n- Power dialing with multiple algorithms\r\n- Set Availability status\r\n- Set Auto Call status\r\n- CTI Pop Up\r\n- Call controls such as Hold\u002FMute\r\n- Transfer calls\r\n- Conference calls\r\n- Dispose calls\r\n- Associate a call with a ticket\r\n- Passing call details to Freshdesk\r\n- Schedule Callbacks and more.\r\n\r\nAmeyo offers high configurability for Contact Center Administrators to suit varied business use cases. Supervisors can access live monitoring, rich dashboards and reports to closely observe the operations and performance. \r\n\r\nBoth cloud and on-premise deployments are available. Contact us to know more: https:\u002F\u002Fwww.ameyo.com\u002Frequest-demo",overview:"Ameyo: Optimize customer communication for contact center efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51221\u002Flive_cover_art\u002Fthumb\u002Fameyo_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51221\u002Flive_cover_art\u002Fthumb2x\u002Fameyo_400.png"},categories:[N,aj,$],type:b,published_at:"2023-10-27T11:05:43.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:br,install_count:hy,productName:k,productId:b,account:hz,platform_details:{"1.0":[],"2.0":[24649,270455]},hostproduct_ids:[b],short_description:a,addons:a},{id:15253,name:"freshsales_conversations",display_name:"Freshsales Conversations",description:"This Freshsales-Freshdesk integration fetches relevant customer information, gathered by sales agents on Freshsales through email conversations and phone logs, and lets you view the same in Freshdesk.\r\n\r\nAccess information about requesters from Freshsales directly in Freshdesk so you have additional context regarding their problems when responding to them. Thus, increase your productivity, and win customers and keep them for life by speeding up response times through this nifty integration between Freshsales and Freshdesk.",overview:"“FS Conversations” pulls customer data from Freshsales into Freshdesk for quicker resolution of tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35251\u002Flive_cover_art\u002Fthumb\u002Fcontact__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35251\u002Flive_cover_art\u002Fthumb2x\u002Fcontact__1_.png"},categories:[Y,bd],type:b,published_at:"2019-07-31T17:52:32.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:hy,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[33928]},hostproduct_ids:[b],short_description:a,addons:a},{id:53084,name:"five9_cti",display_name:"Freshdesk Telephony Partner Extension with Five9",description:"The Freshdesk Telephony Partner Extension with Five9 improves customer conversations across channels with best-in class omnichannel capabilities. The powerful ticketing capabilities, easy access to customer conversation history, and significant automations empower agents and delight customers.\r\n\r\nFreshdesk Telephony Partner Extension with Five9 provides the following features:\r\n\r\n• Call Transfers (Both Warm and Cold Transfer)\r\n• Viewing call history\r\n• SSO Login\r\n• Conference Calling\r\n• Freshdesk Ticket Creation\r\n• Contact Search\r\n• On-Screen Caller Information\r\n• Voicemail Recording\r\n• Missed Calls\r\n• Do Not Call List\r\n• Call Parking\r\n• Call Mute\u002FUnmute\r\n• Call Parking\r\n• Call Recordings\r\n• Click to Dial\r\n\r\nFreshdesk Telephony Partner Extension with Five9 helps you:\r\n\r\n• Bring together telephony and digital customer support into a unified journey\r\n• Empower agents with one click access to customer information to converse contextually, and intelligent caller automation to resolve issues faster\r\n• Work better and faster with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation and others",overview:"Offer next-gen support by extending Five9 features with Freshdesk Telephony Partner Extension",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48035\u002Flive_cover_art\u002Fthumb\u002Ffive%209%20logo%20400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48035\u002Flive_cover_art\u002Fthumb2x\u002Ffive%209%20logo%20400x400.jpg"},categories:[N,$],type:b,published_at:"2024-03-27T10:31:27.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:j,install_count:61,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[161917,167176,171213,172826,173805,188599,220824,242890,245982,253306,335122]},hostproduct_ids:[b],short_description:a,addons:a},{id:3071,name:"pivotal_tracker_integration",display_name:"Pivotal Tracker Integration",description:"Pivotal Tracker Integrator app will create stories on Pivotal Tracker using the tickets on Freshdesk. This way any ticket from Freshdesk can be used to create a Pivotal Tracker Story.\r\n\r\nThis app also helps you keep track of stories on Pivotal by providing updates from Pivotal as notes on a Freshdesk ticket; every time any change\u002Fupdate is made to the story on Pivotal Tracker, the changes will be shown as notes on the ticket.\r\n\r\nYou can create a story on Pivotal from a Freshdesk ticket using this app, the ticket details are added as a description of the story.\r\n\r\nYou will be able to track changes to the story back on the ticket, as private notes; you will see notes for changes in :\r\n1) Story Type\r\n2) Owners of the story\r\n3) Blockers\r\n4) Description\r\n5) Activity\r\n6) Label\r\n7) State of the story\r\n\r\nThis ensures that your agents are always up-to-date with regards to the status of a ticket or story.\r\n\r\nFor troubleshooting please follow the guide at: https:\u002F\u002Fdocs.google.com\u002Fdocument\u002Fd\u002F18G81tmWJ0hY-fw3vwjd_j5wYalZKQ1Ivh2gKZuPfyoM\r\n\r\nPlease follow the Instructions given below to Install and use the Application. \r\n \r\nPlease feel free to reach out if you have any questions or need any help.",overview:"Changes on Pivotal Tracker \"Story\" are reflected as notes on Freshdesk ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1703\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1703\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[ah,aX,aw],type:b,published_at:"2023-07-27T16:04:04.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:fU,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[2843,3811,8226,16608,49781,50309,56248,134558]},hostproduct_ids:[b],short_description:a,addons:a},{id:27642,name:"setmore-for-freshdesk",display_name:lb,description:"Empower your helpdesk staff to book appointments quickly and efficiently, with the Setmore plugin for Freshdesk. When communicating with a customer, your team can access the calendar of the most relevant specialist. It all happens within the dashboard. After viewing their real-time availability, helpdesk agents are able to confirm a booking in minutes. That goes for in-person and virtual appointments.\n\nEnhance customer experience with a proactive and personalized scheduling process. Email confirmations and reminders are automated, ensuring both service providers and customers stay in the loop.\n\nAnd it doesn’t end there!\n\n* Manage your calendar and book appointments on the go, with the Setmore Android and iOS apps\u2028.\n* Get an online Booking Page that your customers can use to self-schedule their next appointment\u2028.\n* Host crystal-clear 1-click video meetings for customers around the world. No downloads required.\n* Accept secure payments online with the Square payment integration.\n* Create multiple staff logins, each with an individual calendar and booking link, and assign permission levels\u2028.\n* Reduce double-booking by syncing Setmore with your Google and Office 365 calendars\u2028.\n* Get instant in-app updates when an appointment is added or edited.\n* Upgrade to Premium and unlock exclusive features like text reminders, recurring appointments, and 2-way calendar syncs.",overview:"Book appointments and video meetings for customers from inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24672\u002Flive_cover_art\u002Fthumb\u002FSetmore_Logo_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24672\u002Flive_cover_art\u002Fthumb2x\u002FSetmore_Logo_400px.png"},categories:[bZ,P],type:b,published_at:"2020-07-29T14:12:05.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:fU,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[70048,140541]},hostproduct_ids:[b],short_description:a,addons:a},{id:37507,name:"baselinker_-_e-commerce_integrations",display_name:"BaseLinker - e-commerce integrations",description:"Everything is now at hand - combine your email accounts, marketplace platforms, online shops, couriers, accounting and other e-commerce tools in one BaseLinker panel.\r\n\r\nBaseLinker offers more than 300 e-commerce integrations and boosts the workflow of over 12,000 sellers worldwide.\r\n\r\nUpgrade your business to the next level\r\n----------------------------------------------------------------\r\n➤ List thousands of marketplace offers with just a few clicks.\r\n➤ Download orders from different sources (Amazon, eBay, Allegro, online shops) to one panel and automate their fulfillment process.\r\n➤ Get your packages ready in no time and flawlessly with the free Pick&Pack Assistant.\r\n➤ Send shipments with various couriers in bulk - shipping documents and labels may be printed for you.\r\n➤ Automatically notify customers of each stage of the order fulfillment.\r\n\r\nDiscover the latest system feature designed to make the work of retailers even more efficient.\r\n\r\nBaseLinker for Freshdesk\r\n-----------------------------------\r\n➤ This is a free BaseLinker add-on that shows the customer's orders related to a given email address directly in the Freshdesk view and one click takes you to the correct order card in BaseLinker.\r\n➤ Save the time so far spent on switching between your inbox and order list.\r\n➤ Forget about the exhausting order database investigation - your customers will be answered sooner.\r\n➤ Useful option - directly from the 'BaseLinker for Freshdesk' you can create a new order for a given customer.\r\n\r\nGood news\r\n-------------------\r\n➤ Already a BaseLinker user? Enjoy 'BaseLinker for Freshdesk' completely free of charge.\r\n➤ The add-on is available free of charge in every variant of the BaseLinker offer.\r\n➤ Test all system integrations and functions completely free of charge for 14 days.\r\n➤ No user or message quantity limit.\r\n➤ No time frame imposed - use it as long as you need it",overview:"BaseLinker is an e-commerce integration and multi-channel sales management system.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70573\u002Flive_cover_art\u002Fthumb\u002Fbl400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70573\u002Flive_cover_art\u002Fthumb2x\u002Fbl400.png"},categories:[au,aB,bH],type:b,published_at:"2021-05-03T12:33:47.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dW,ratings_count:j,install_count:fU,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[101711]},hostproduct_ids:[b],short_description:a,addons:a},{id:359,name:"zingtree_agent_scripting_with_instant_notes",display_name:"Zingtree Agent Scripting with Instant Notes",description:"The Zingtree Agent Scripting app gives your help technicians a fully interactive troubleshooting solution, based upon Zingtree Decision Trees. Each ticket shows your custom Zingtree agent script as a pop-over, and includes the history of steps taken by the agent. If a ticket is transferred to another agent, the new agent can see all the steps previously taken, and also resumes at the same place in the troubleshooter as the previous agent.\r\n\r\nIn addition, agents can use the steps taken in the decision tree to generate ticket notes. This is incredibly helpful for agents, as they can spend less time entering notes manually. Notes that are generated can be edited before final submission.\r\n\r\nZingtree.com is a toolkit for building these scripts. Once your experts build the scripts, management and authors can view reports to see how each script is being used. Individual agents can be tracked, and you can also see aggregate reports on traffic through various parts of your decision trees.\r\n\r\nAgents also have the ability to send feedback to authors at any point in the tree. This is invaluable, as it makes agents a part of the quality process, and makes it easy for authors to continually improve the knowledge in the tree.\r\n\r\nYou can learn more, and get started building interactive decision tree scripts for free at Zingtree.com.",overview:"Add Agent Script Decision Trees to guide agents to solutions and create ticket notes in one click.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F953\u002Flive_cover_art\u002Fthumb\u002FZingtree%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F953\u002Flive_cover_art\u002Fthumb2x\u002FZingtree%20Logo.png"},categories:[at,aa,M],type:b,published_at:"2023-01-17T08:42:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dR,productName:k,productId:b,account:w,platform_details:{"1.0":[lc],"2.0":[11666,56266]},hostproduct_ids:[b],short_description:a,addons:a},{id:10447,name:"freshbooks_-_mint",display_name:"FreshBooks - Mint",description:"FreshBooks - Mint app for your Freshdesk will let you handle time-tracking and invoicing needs from the comfort of your helpdesk\r\n\r\nNote: This app works only with the latest FreshBooks version and not with the Classic FreshBooks version. \r\n\r\nUsing this app, you can:\r\n\r\n* Access information related to the requester from FreshBooks inside a Freshdesk ticket so agents have additional context when responding to the queries.\r\n\r\nNote: Information will be fetched only if the requester's company name in Freshdesk matches the company name of a client in FreshBooks. In case the company name does not match, data will be fetched based on the ticket requester’s email address in Freshdesk matching a client's email address in FreshBooks account.\r\n\r\n* Track and log time in FreshBooks right from within Freshdesk. You can also view and edit the recent five time-entries.\r\n\r\n* Log time in Freshdesk timesheet from within the Quickbooks app.\r\n\r\n* Easily view recent Freshbooks invoices from within Freshdesk. \r\n\r\nMake your helpdesk software also act like your time tracking and invoice management tool with this FreshBooks app for Freshdesk.",overview:"The FreshBooks - Mint App helps in synchronizing data between Freshdesk and FreshBooks accounts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74401\u002Flive_cover_art\u002Fthumb\u002Ffreshbooks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74401\u002Flive_cover_art\u002Fthumb2x\u002Ffreshbooks.png"},categories:[d_,bi,av],type:b,published_at:"2019-06-03T16:33:05.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dR,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[18885,32155,38450,43202]},hostproduct_ids:[b],short_description:a,addons:a},{id:120930,name:"checklists_1",display_name:"Checklists",description:"Improve agent workflows with checklists & automation.\r\n\r\n► Tasks & Checklists: Easily create and complete tasks. Save and reuse checklists; apply them to tickets manually or automatically.\r\n\r\n► Subtickets: Convert tasks into subtickets for detailed task distribution and issue segregation, enhancing team collaboration.\r\n\r\n► Ticket Templates: Predefine subtickets with specific details (subject, description, assignee) and copy information from parent tickets.\r\n\r\n► Ticket Automations: Automate checklist addition and subtickets creation based on ticket conditions.\r\n\r\n► Role-Based Access Control (RBAC): Control the access level of your agents based on their roles.\r\n\r\n► ClickUp & Monday.com integration:\r\n- Automatic task creation in ClickUp \u002F Monday.com\r\n- Manually convert a Checklist task into a ClickUp \u002F Monday.com task\r\n\r\n► Auto Resolve: Automatically resolve a ticket once all associated tasks within Checklists are completed, streamlining the resolution process and ensuring no task is left unchecked.\r\n\r\n► Features at a glance\r\n- Create, reorder and complete ad-hoc tasks\r\n- Create saved checklists for reuse.\r\n- Add a checklist manually to a ticket.\r\n- Add checklists to tickets via automation.\r\n- Use custom ticket fields in automation conditions.\r\n- Make checklists mandatory before resolving a ticket (Freshchat and Freshdesk only).\r\n- Add tags to tickets when checklists are added (Freshdesk only).\r\n- Role\u002FGroup based access restrictions to add checklists manually.\r\n- Create Ticket Templates to pre-define subtickets.\r\n- Use Ticket Templates to convert tasks into tickets on the go.\r\n- View user activity logs for a ticket.\r\n- Filter incomplete tasks.\r\n- Expand\u002Fcollapse all checklists.\r\n- Insert checklists in reply editor (Freshdesk and Freshservice only).\r\n- Complete all tasks with a single click.\r\n- Automatically resolve a ticket\u002Fconversation when all tasks are completed.\r\n\r\nIf you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.",overview:"Advanced workflow automation with tasks & tickets; connect with ClickUp, Monday, Freshdesk & more.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F039021\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F039021\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[ah,aa,M,aw,Q,O],type:b,published_at:"2025-02-14T18:07:08.000+05:30",options:a,modules:[r,e,y,l],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:bY,ratings_count:bE,install_count:dR,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[338919,350226,370090,413577,428911,462925,522803,559023]},hostproduct_ids:[b,g,x],short_description:a,addons:[{addon_id:"marketplaceapp__FD_120930_559023_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FCRM_120930_559023_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FC_120930_559023_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FS_120930_559023_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FD_120930_559023_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:"marketplaceapp__FCRM_120930_559023_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_120930_559023_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_120930_559023_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_120930_559023_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_120930_559023_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_120930_559023_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_120930_559023_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_120930_559023_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_120930_559023_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:fV},{addon_id:"marketplaceapp__FC_120930_559023_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:fV},{addon_id:"marketplaceapp__FS_120930_559023_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:fV},{addon_id:"marketplaceapp__FD_120930_559023_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:fV},{addon_id:"marketplaceapp__FCRM_120930_559023_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_120930_559023_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_120930_559023_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_120930_559023_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_120930_559023_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:bK}]},{id:13487,name:"automateio_connect_freshdesk_to_100_apps",display_name:"Automate.io: Connect Freshdesk to 100+ Apps",description:"With Automate.io you can connect Freshdesk to marketing platform, sales, project management, collaboration, and lead capture form apps. \r\n\r\nAutomate.io empowers support agents to their routine tasks and boost their productivity. One can set up a simple one-to-one integration, or a workflow spanning across multiple apps in minutes - without any technical help. It saves hours of time so that you can focus on providing better support to your customers. \r\n\r\nYou can integrate Freshdesk with all your other apps like:\r\n\r\n • CRM - Salesforce, Pipedrive, Infusionsoft, Hubspot CRM.\r\n • Marketing - MailChimp, ActiveCampaign, Hubspot, Facebook Lead Ads.\r\n • Forms - Typeform, Wufoo, Unbounce, Jotform, Google Forms.\r\n • Payments & Invoicing - Quickbooks, Xero, Stripe, PayPal.\r\n • E-Commerce - WooCommerce, Shopify, BigCommerce.\r\n • Support - Intercom, Jira.\r\n • Collaboration - Zoho Mail, Asana, Gmail, Office 365, Trello, Slack, Google Apps, Dropbox.\r\n\r\nHere are a few popular & smart workflows you can do with Freshdesk:\r\n • Sync your contacts data across all your other apps like Salesforce, Hubspot, MailChimp.\r\n • Connect your Marketing Apps and trigger automated emails to customers in Freshdesk.\r\n • Backup contacts or conversation\u002Fticket data to Google Sheets.\r\n • Never miss a mention on Freshdesk. Create Trello cards for user mentions on Freshdesk.\r\n • Stay on top of sales and support tickets with alerts. Receive instant alerts on Slack on a new ticket in Freshdesk.\r\n • Automatically sync leads from any lead generation forms to Freshdesk (ex. Facebook Lead Ads, Wufoo, Google Forms, Typeform, etc.)\r\n • Enrich contact data automatically by integrating Freshdesk with lead enrichment tools (ex. Clearbit)\r\n\r\nBenefits of Automate.io for Freshdesk Users:\r\n\r\n • 100+ Integrations Available: Automatically sync data across Freshdesk and 100+ apps like Slack, Trello, Asana, Wufoo, Typeform, Facebook Lead Ads, Google Sheets within minutes.\r\n • Zero Coding Required.\r\n • Simple Drag & Drop Interface.\r\n • Multi-Step Bots: Users can create automated workflows with multiple Actions for a single Trigger.\r\n • Faster Data Sync: Data Check Interval between apps is less than 5 minutes.\r\n • Get Granular Control Over Your Automation: Users can create & trigger automation if they meet certain conditions, like including keywords or values.",overview:"Automate.io: Connect Freshdesk to 100+ apps like Salesforce, Facebook Lead Ads, Google Sheets. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78431\u002Flive_cover_art\u002Fthumb\u002Fautomate_io_trans_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78431\u002Flive_cover_art\u002Fthumb2x\u002Fautomate_io_trans_400x400.png"},categories:[aW,ab,P],type:b,published_at:"2019-07-10T14:40:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ex,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[28605]},hostproduct_ids:[b],short_description:a,addons:a},{id:18551,name:"box_for_mint",display_name:"Box for mint",description:"Installing the Box app for Freshdesk will let you access Box's cloud storage features right from your helpdesk. Some benefits of using this app are:\r\n 1. Share links to the resources like guides, videos and screencasts and send it to customers without worrying about attachment limits.\r\n 2. Allow customers to attach crash dumps or error reports, and videos from Box online storage, showing what is going wrong so agents have better context regarding their problems.\r\n 3. Allow agents to select and upload the attachments of Freshdesk tickets to Box.com.\r\n\r\nAccess the Box cloud features now from within your helpdesk software.",overview:"Bring in all the cloud storage features of Box into your Freshdesk account",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15581\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15581\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[bx,ai],type:b,published_at:"2023-09-13T14:29:50.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ex,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[44049]},hostproduct_ids:[b],short_description:a,addons:a},{id:28102,name:"translate_by_humans",display_name:"Translate By Humans",description:"Unique Features – Customized for your needs!\r\n\r\nOur app has been designed to match your workflow and enhance your productivity. We constantly upgrade the app using customer feedback and market research. Here are some unique features of our app that give us an edge over the others:\r\n\r\n• The Translate By Humans app allows you to create customized triggers using various tags available on the Freshdesk app for appropriate ticket status views on Freshdesk\r\n• Text box with edit tools such as bold and italics, bullet points, paragraph-breaks and hyperlinking to customize your responses\r\n• A dual tab view that allows you to view all translations for a certain ticket in a single place \r\n• Live in-app notifications to keep track of completed translations in order to save precious time in responding to your customer \r\n• Possibility to reassign translations from one agent to another, removing obstacles that may hinder your workflow\r\n\r\n\r\nHassle-Free, Accurate, Human Translations for a Globally Connected World, Integrated Inside Freshdesk\r\n\r\nBusinesses use Freshdesk to build and deliver amazing customer experiences. But, what if your customers demand engagement in a language that your customer agents don’t understand? Don’t worry! Translate By Humans app for Freshdesk has got your back. We have worked with clients like Google, Gulfstream, Rebtel, Nike, Vogue, Autodesk, Deloitte and others and bring this expertise and experience to our translation app for Freshdesk.\r\n\r\nTranslate By Humans brings your dreams of growing in new markets to life by delivering high-quality translations of customer support tickets in any language directly from the Freshdesk user interface.\r\nCustomer Support Localization is a Breeze with Translate By Humans for Freshdesk\r\n\r\n\r\nMultilingual Customer Support - Receive and Reply to Customer Support Messages in 60+ Languages\r\n\r\n• Receive tickets in a language that is comfortable for your customers to converse in\r\n• Using machine translation, automatically translate tickets to a language your customer support agents understand\r\n• Your customer support agents can then draft responses in their native language and send them to a professional translator assigned by Translate By Humans\r\n• A team of expert translators translate the message into the target customers’ language and send them back to the customer support agent\r\n• Customer support agents are ready to send translated responses back to your customers\r\n\r\nThe result – increased customer trust, improved business reputation, and extensive business growth.\r\n\r\n\r\nBenefits of using Translate By Humans for Freshdesk\r\n\r\n• Reply in your customer’s language: Your customers should know you care about their needs. With Translate By Humans app for Freshdesk, your customers will receive an answer to their support query in their own language\r\n• A local business can have a global reach: Imagine you are a business, based in the UK, but want to serve customers in over 15 countries and each country speaks a different language. Translate By Humans offers an effective solution to make that a reality\r\n• Benefit from affordable pricing: Our competitive pricing model makes sure that all businesses can get the benefit of high-quality translations, irrespective of their budget, scope or scale\r\n• Meet your global growth goals: Your search for translation services that keep pace with business growth ends here. Our scalable model can meet the growing translation demands of your business with ease\r\n\r\n\r\nIf you are looking for world-class translation with quick turnaround time, Translate By Humans is the right choice.\r\n\r\nHere is a tool that actually brings a viable solution to the table, and also adapts to your needs.",overview:"Localize Your Customer Support in Just a Few Clicks with Translate By Humans",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20182\u002Flive_cover_art\u002Fthumb\u002F400_x_400_PNG_H.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20182\u002Flive_cover_art\u002Fthumb2x\u002F400_x_400_PNG_H.png"},categories:[ai,cP],type:b,published_at:"2020-06-29T21:16:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ex,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[71189]},hostproduct_ids:[b],short_description:a,addons:a},{id:36638,name:"irisagent",display_name:"IrisAgent",description:"IrisAgent's AI-powered platform automates manual tagging, routing, and accurate answers - driving faster resolutions, cost savings, and boosting agent productivity. We simplify AI with an easy self-service setup - experience the benefits of AI in 24 hours or less! \r\n\r\nOn average, our AI-based approach proactively improves resolution times by 45%, reduces the number of tickets requiring custom responses by 35%, and decreases escalations by 60%.\r\n\r\nRESOLVE TICKETS WITH REAL-TIME PRODUCT AND USER CONTEXT\r\nIrisAgent automatically links Freshdesk tickets to known product bugs in Jira and alerts from monitoring platforms in real-time and takes proactive action. IrisAgent helps agents:\r\n1. Understand the true source of issues in real-time directly within Freshdesk.\r\n2. Avoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation. \r\n \r\nRESOLVE COMMON, REPETITIVE TICKETS WITH AI\r\nSave agents’ time and effort by automating responses to common, repetitive tickets by utilizing IrisAgent to:\r\n1. Automatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses. \r\n2. Automate responses to common “how to” tickets using our no-code tools\r\n\r\nAUTOMATIC TAGGING AND SENTIMENT ANALYSIS\r\nIrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Freshdesk tickets for language cues that reveal the sentiment. IrisAgent automatically:\r\n1. Routes tickets to the right agent based on their domain and expertise.\r\n2. Prioritizes tickets based on urgency and business impact.\r\n3. Detects sentiment behind Freshdesk tickets to identify at-risk customers.\r\n4. Uses built-in analytics to identify those product features with the most negative reactions so support and product teams can better understand the source of the most 'how-to' tickets.\r\n5. Helps agents tailor conversations to the customer's product adoption journey and deeply empathize with their experiences – with the customer’s churn risk score, priority level and renewal dates at your agents’ fingertips.\r\n\r\nAUTOMATED TICKET AND CHAT ROUTING\r\nIrisAgent intelligently routes tickets and chats to the right experts. You can configure routing based on agent skills, availability, expertise, capacity, workflow, and ticket complexity. Reduce response times and ensure optimal issue resolution. Set up complex and feature-rich routing rules and strategies based on attributes such as:\r\n\r\n1. Agent availability, time-off, work hours, time zone, skills or expertise, and capacity or workload limits\r\n2. Ticket tags, fields, complexity, product area, intent, etc.\r\n3. Customer account health scores, tier, revenue, etc.\r\n\r\nSupport routing strategies include:\r\n\r\n1. Round Robin: Routing among available agents based on a basic approach of choosing all agent equally in.\r\n2. Weighted by Workload and Limits: Routing among available agents based on workload of the agents while enforcing individual agent's workload limits.\r\n\r\n\r\nContact us for a no-obligation demo and discover how IrisAgent can transform your support operations - https:\u002F\u002Firisagent.com\u002Fget-a-demo",overview:"AI-powered Support Automation with GPT-based Answers and Tagging",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83663\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83663\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[at,cu,ai,aD,M,O],type:b,published_at:"2024-03-28T14:54:24.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:ex,productName:k,productId:b,account:"Nalini",platform_details:{"1.0":[],"2.0":[99261,104610,105248,128702,131443,134323,142181,142993,149869,157778,160333,170415,207360,262113]},hostproduct_ids:[b],short_description:"AI-powered Support Automation",addons:a},{id:8763,name:"youtube_-_freshdesk_for_mint",display_name:"Youtube - Freshdesk for Mint",description:"Working of App :\r\n\r\nIntegrating Youtube to Freshdesk will enable you to automatically fetch all comments on a particular video or channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as a reply to the comment on Youtube. \r\n\r\nThis integration helps you keep track of the comments being left on your Youtube video and makes replying to them a breeze!\r\n\r\nSet up:\r\n\r\n1. Configure the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc.\r\n2. Add the Youtube video or a channel from which you want to fetch the comments. \r\n3. Set the time interval for fetching the comments and enable the app. \r\n\r\nFeatures:\r\n\r\n1. Tickets are created for every comment added during the time interval. \r\n2. Every reply to the comment on Youtube is added as a reply in Freshdesk under the same ticket.\r\n3. Agents can reply to the comment by adding a reply in Freshdesk.",overview:"This app enables you to receive, view and respond to youtube comments from within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3678\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3678\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[ca,bn,bG],type:b,published_at:"2023-09-20T21:24:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:ey,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[13993]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_8763_13993_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:bK},{addon_id:"marketplaceapp_8763_13993_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:hl},{addon_id:"marketplaceapp_8763_13993_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:cv},{addon_id:"marketplaceapp_8763_13993_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:dZ},{addon_id:"marketplaceapp_8763_13993_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:hm},{addon_id:"marketplaceapp_8763_13993_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:hn},{addon_id:"marketplaceapp_8763_13993_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:dE}]},{id:26452,name:"surveymonkey_plus",display_name:"SurveyMonkey Plus",description:"Freshdesk and SurveyMonkey lets you add SurveyMonkey surveys right inside tickets, the same way you'd add the default satisfaction survey. Now you can add SurveyMonkey surveys to Facebook and Twitter direct messages. The default surveys in Freshdesk are an easy way to tap real-time feedback from customers. However, when you require more in-depth insights, you would want customers to fill out a complete survey questionnaire. Installing the SurveyMonkey app from our marketplace will help you to:\r\n\r\n\r\n1. Choose the right survey you want to add to a ticket response.\r\n\r\n2. Customize when to trigger the survey (when a ticket is resolved or closed, based on a custom field value, or between responses with a delay).\r\n\r\n3. Support multiple survey links based on specific Groups or custom fields in Freshdesk.\r\n\r\n4. Limit sending survey links to the same requester within a specified time period.\r\n\r\n5. Configure surveys with or without folders\u2028.\r\n\r\n6. Pass ticket attributes as custom variables in the survey link. This would help analyze the survey response results by adding some filters based on ticket attributes.\r\n\r\n7. View survey responses for each ticket, based on the user’s role.\u2028\r\n\r\nBring higher customer engagement and satisfaction with SurveyMonkey's online survey tools for Freshdesk.",overview:"Gather customer feedback with ease by placing your SurveyMonkey surveys in your Freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25462\u002Flive_cover_art\u002Fthumb\u002F1500x750_survey_monkey_Cropped.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25462\u002Flive_cover_art\u002Fthumb2x\u002F1500x750_survey_monkey_Cropped.jpg"},categories:[M,ax],type:b,published_at:"2020-06-05T11:19:00.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:ey,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[67103,71453,76116,98187,101347]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_26452_101347_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"0.77"},{addon_id:"marketplaceapp_26452_101347_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"2.89"},{addon_id:"marketplaceapp_26452_101347_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"0.46"},{addon_id:"marketplaceapp_26452_101347_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"0.4"},{addon_id:"marketplaceapp_26452_101347_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"37.92"},{addon_id:"marketplaceapp_26452_101347_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:"0.5"},{addon_id:"marketplaceapp_26452_101347_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"9.29"}]},{id:84691,name:"azure_devops-freshdesk_integrate",display_name:"Azure DevOps-Freshdesk IntegrateCloud",description:"The Azure DevOps Freshdesk Integrator app enables the agent to create and link Work Items and notify to Linked Work Items without leaving their Freshdesk interface.\r\n\r\nAPP:\r\n\r\nIn the app, we are providing two buttons - New Work Item & Link to WI\r\nNew Work Item button:\r\nThe Support agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.\r\nBased on Freshdesk user inputs and selections in the Create new Work Item form, work item will be created instantly in the Azure DevOps.\r\n\r\n\r\nLink to WI Button:\r\n\r\nThe Link to WI button in the Freshdesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshdesk ticket.",overview:"Integration between Freshdesk and Azure DevOps. Create, link and notify DevOps items",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19648\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19648\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-03-01T11:38:18.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:am,install_count:er,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[277874,281670,297130]},hostproduct_ids:[b],short_description:ld,addons:a},{id:59421,name:"freshdesk_telephony_partner_extension_with_genesys",display_name:"Freshdesk Telephony Partner Extension with Genesys",description:"Freshdesk Telephony Partner Extension with Genesys offers top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automations.\r\n\r\nFreshdesk Telephony Partner Extension with Genesys provides the following features:\r\n\r\n· Call Transfers (Both Warm and Cold Transfer, known as Bling Transfer and Consult in Genesys)\r\n· Conference Calling\r\n· Freshdesk Ticket Creation for missed calls and voicemails\r\n· Contact Search\r\n· On-Screen Caller Information\r\n· Voicemail Recording\r\n· Call Mute\u002FUnmute\r\n· Call Recordings\r\n· Click to Dial\r\n\r\nFreshdesk Telephony Partner Extension with Genesys helps you:\r\n\r\n· Offer seamless customer journeys across channels by unifying telephony and digital customer support\r\n· Boost agent productivity with single click access to customer information to provide contextual support, and smarter telephony automations \r\n· Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation and others",overview:"Elevate your customer support by bringing Genesys into Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12495\u002Flive_cover_art\u002Fthumb\u002FGenesys%20logo%20400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12495\u002Flive_cover_art\u002Fthumb2x\u002FGenesys%20logo%20400x400.jpg"},categories:[N,$],type:b,published_at:"2024-05-07T21:09:38.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:j,install_count:le,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[191796,217791,221085,242896,254737,369005]},hostproduct_ids:[b],short_description:a,addons:a},{id:75973,name:"linear_for_freshchat",display_name:"Linear for Freshworks",description:"With the Freshworks-Linear integration, users can perform various actions from the Freshworks products without having to switch applications\r\nCreate new Linear issues from Freshworks products\r\nSearch for any Linear issue and Linear team using the issue title\r\nLink existing Linear issues\r\nView a list of linked Linear issues",overview:"Create, link and view associated Linear issues right from Freshworks Products",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37957\u002Flive_cover_art\u002Fthumb\u002Flinear-logos-idYYbqOlKi.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37957\u002Flive_cover_art\u002Fthumb2x\u002Flinear-logos-idYYbqOlKi.png"},categories:[ah,aX,aw,Q,aS,O],type:b,published_at:"2025-02-06T16:03:48.000+05:30",options:a,modules:[u,r,e,y],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:h,ratings_count:x,install_count:le,productName:k,productId:b,account:eP,platform_details:{"1.0":[],"2.0":[248551,294736,543512]},hostproduct_ids:[b,h,x,t],short_description:a,addons:a},{id:66428,name:"ai_smart_assist",display_name:lf,description:"AI Smart Assist (Multi-lang) – powered by ChatGPT - helps your agents save time and effort by streamlining your support processes.\r\n\r\nYour customer support agents will be able to:\r\n\r\n- Respond faster with conversation starter (customizable)\r\n- Rephrase (improve) text\r\n- Summarize entire conversation (including customer and agent replies)\r\n- Ask GPT: use your own prompts\r\n- Translate text (with auto-detect)\r\n\r\n------------------------------------------------------\r\n\r\n✨ Custom Prompts ✨\r\n\r\nWith custom prompts in Conversation Starter you can now\r\n\r\n- Create your own prompts that are unique to your business\r\n- Use placeholders to pull relevant data into your prompt\r\n- Deploy your custom prompts to all your agents\r\n\r\nhttps:\u002F\u002Fbit.ly\u002FPromptGuideAISmartAssist\r\n\r\n------------------------------------------------------\r\n\r\nHow does it benefit your business?\r\n\r\n⭐️ Increases agent productivity\r\n⭐️ Improves customer satisfaction\r\n⭐️ Serves customers in their language\r\n\r\n------------------------------------------------------\r\n\r\nChoose from among multiple options to insert responses into the ticket:\r\n\r\n⭐️ Insert in reply editor\r\n⭐️ Insert in note editor\r\n\r\n------------------------------------------------------\r\n\r\nNote: In Team Inbox, the app supports only the Rephrase functionality.\r\n\r\nIf you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.",overview:"Rephrase, respond, translate, summarize and research with ChatGPT",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82466\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82466\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[at,M,Q,O,ax],type:b,published_at:"2025-02-11T01:16:33.000+05:30",options:a,modules:[r,e,y],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:d$,ratings_count:by,install_count:fC,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[224798,229315,231507,241197,244251,248370,258975,267777,286582,290407,338047,431903,517117,544919,559964]},hostproduct_ids:[b,x],short_description:"AI-Powered smart assistant",addons:[{addon_id:"marketplaceapp__FD_66428_559964_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__FCRM_66428_559964_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FC_66428_559964_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FD_66428_559964_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FCRM_66428_559964_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FC_66428_559964_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FD_66428_559964_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FCRM_66428_559964_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FC_66428_559964_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FD_66428_559964_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FCRM_66428_559964_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FC_66428_559964_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FD_66428_559964_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FCRM_66428_559964_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__FC_66428_559964_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__FD_66428_559964_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:da},{addon_id:"marketplaceapp__FD_66428_559964_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hA}]},{id:6230,name:"capsulecrm",display_name:"CapsuleCRM",description:"Installing the Capsule CRM app in your Freshdesk will enable you to access your Capsule CRM ticket and contact information from within Freshdesk.\r\n1. Fetch contact information in your Capsule CRM for tickets easily from the Ticket View page in Freshdesk \r\n2. Select required Person & Organisation fields from Capsule CRM to view in Freshdesk Ticket Details page and Contacts page",overview:"Access Capsule CRM tickets and contact information within Freshdesk and provide personalized customer service.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0326\u002Flive_cover_art\u002Fthumb\u002Fcapsule_crm_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0326\u002Flive_cover_art\u002Fthumb2x\u002Fcapsule_crm_logo.png"},categories:[Y,ak],type:b,published_at:"2018-09-13T19:56:54.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:lg,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[7452]},hostproduct_ids:[b],short_description:a,addons:a},{id:46186,name:"time_converter",display_name:"Time converter",description:"Time Converter is an app that helps users shuffle between time zones across the globe to\r\nschedule meetings. The genesis of this app revolves around addressing the pain points faced while working asynchronously with international clients. Switching tabs and browsing for the time zones to schedule each meeting could be extremely taxing. Time converter addresses these issues by providing different colored icons to distinguish between office hours, after office hours, and night time for the required time zone. This will help users to schedule meetings at the appropriate timing across cities effortlessly.",overview:"An app to hover between time zones and connect with the client during the most productive time frame",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68164\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68164\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[M,bz,ac],type:b,published_at:"2021-11-21T20:33:08.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:lg,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[133634,148706]},hostproduct_ids:[b],short_description:"Time conversion app",addons:a},{id:62323,name:"freshdesk_telephony_partner_extension_with_ringcen",display_name:"Freshdesk Telephony Extension with RingCentral",description:"The Freshdesk Telephony Partner Extension with RingCentral empowers businesses to provide exceptional support across digital channels by integrating telephony with Freshdesk. With advanced ticketing and automation, this app enables seamless customer journeys and boosts agent productivity.\r\n\r\nKey Use Cases:\r\n\r\n- Unified Support: Combine telephony and digital channels to streamline global customer support.\r\nContextual Interactions: Agents can access caller details instantly, enabling personalized and efficient responses.\r\n- Enhanced Efficiency: Automate ticket creation for calls and voicemails to improve response times and reduce manual effort.\r\n- Simplified Call Handling: Enable smooth call transfers, conferencing, and quick actions like Click-to-Dial for faster resolutions.\r\n- Deliver seamless, productive, and efficient customer service with the Freshdesk-RingCentral integration.",overview:"Integrate RingCentral with Freshdesk for seamless call handling, ticketing, and smarter customer support.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32326\u002Flive_cover_art\u002Fthumb\u002Fc448bc9c-339e-4d73-b962-59b2c3a96350.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32326\u002Flive_cover_art\u002Fthumb2x\u002Fc448bc9c-339e-4d73-b962-59b2c3a96350.png"},categories:[N,$],type:b,published_at:"2024-12-03T15:43:14.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:g,install_count:lh,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[206026,219735,263168,368999,382603,452613]},hostproduct_ids:[b],short_description:a,addons:a},{id:58904,name:"ringover_dialer",display_name:"Ringover Dialer for FreshDesk",description:"The Ringover Freshdesk integration\r\n\r\nIntegrated Dialer:\r\n\r\nRingover’s integrated dialer allows your team to stop wasting time and energy when they constantly have to change screens.\r\n\r\nCall and SMS logs:\r\n\r\nRingover takes care of the manual hassle of logging interactions by automatically logging your calls and SMS as tickets. Call activity will be accurate and your team will have more time to focus on your customers.\r\n\r\nContact, Tag and Note Sync:\r\n\r\nEffortlessly keep track of your client’s information and important call details. Contacts, notes and tags are synched from Ringover to Freshdesk. By keeping your data automatically organized, your team will have all the customer context they need to efficiently handle requests.\r\n\r\nOther Ringover Features:\r\n\r\n- Personalized Agent Status\r\n\r\nYou can personalize the different statuses that are available to your agents. Rather than the standard “busy” or “available”, you can create your own like “taking a break,” “in a meeting,” or even a client name. Customize these to your needs with Ringover’s Snooze feature and even create reports on these personalized activities.\r\n\r\n- Advanced analytics\r\n\r\nVisualize and analyze call activity with the Ringover Dashboard. Save the views that are most useful to you so you can quickly reference them later.\r\n\r\n- Simple to use and set up in a few clicks!",overview:"Call directly from Freshdesk and keep your CRM updated with Ringover’s integrated dialer!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40985\u002Flive_cover_art\u002Fthumb\u002Flogo-blue-bg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40985\u002Flive_cover_art\u002Fthumb2x\u002Flogo-blue-bg.png"},categories:[N,Q,O,$],type:b,published_at:"2023-05-17T13:07:43.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:li,productName:k,productId:b,account:lj,platform_details:{"1.0":[],"2.0":[189266]},hostproduct_ids:[b],short_description:a,addons:a},{id:56836,name:"task_master",display_name:"Tasks To Do",description:"Businesses always have a set of processes and rules that need to be adhered to in their day to day operations. A To do App comes in handy to structure this process for a newly joined team member and as well as a seasoned staff.\r\n\r\nOnce the app is installed, the admin of the organization would be able to\r\n1. Add a set of tasks for each ticket type that agents must complete\r\n2. Also decide whether all tasks for a given ticket are completed before resolving or\r\nclosing the ticket\r\n\r\nOnce the app is configured, inside the ticket details page\r\n1. Both agents and admin would be able to see the tasks shown for a selected\r\nticket type.\r\n2. Agents can refer to the tasks to ensure all steps are followed when working on a\r\nparticular type of ticket\r\n3. Based on the app settings, agents will be able to resolve or close a ticket if all tasks are not checked and completed.",overview:"Create your own workflows with custom task lists for managing your tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63865\u002Flive_cover_art\u002Fthumb\u002FTasks%20To%20Do.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63865\u002Flive_cover_art\u002Fthumb2x\u002FTasks%20To%20Do.jpeg"},categories:[M,aR,O,ac],type:b,published_at:"2024-09-12T10:34:27.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:bY,ratings_count:t,install_count:hB,productName:k,productId:b,account:ea,platform_details:{"1.0":[],"2.0":[179655,212340,219977,261120,272053,297346,432789]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__56836_432789_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:du},{addon_id:"marketplaceapp__56836_432789_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__56836_432789_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__56836_432789_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cz},{addon_id:"marketplaceapp__56836_432789_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__56836_432789_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ay},{addon_id:"marketplaceapp__56836_432789_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aM}]},{id:39078,name:"lingpad",display_name:"Translation by Lingpad for Freshdesk",description:"Lingpad stands out with its AI-powered contextual translation tool for Freshdesk to localize your multilingual support tickets. Being the only tool with contextualized translation, your agents can easily translate to-and-fro support messages with customers.\r\n\r\nOur Freshdesk translation app has advanced AI algorithms that ensure human-accurate translation of your support tickets received via email, social media, and other channels. Many top brands use Lingpad's translation tools to elevate their customer experience, and you can too.\r\n\r\nJoin the ranks of these top brands and deliver exceptional multilingual support. Try the Lingpad app today and communicate with your global customer base in their native language.\r\n\r\nKey Features of Lingpad's Freshdesk Translation App:\r\n\r\nLingpad offers the following features to elevate your customer experience:\r\n\r\n1. Human-Accurate AI Localization: Lingpad's nuanced AI algorithms offer human-like accuracy for localizing your Freshdesk support tickets.\r\n2. Contextualized Translation: Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages.\r\n3. Auto Language Detection: Our built-in automation will detect the language from the conversation and translate customers' and agents' responses to the same language.\r\n4. Sentiment Detection: Our AI systems will analyze the sentiments from email tickets you receive, allowing you to respond to customers appropriately.\r\n5. Hassle-free 'No-code' Integration: Our no-code, hassle-free integration requires no technical expertise. This simplicity ensures you can easily install and integrate Lingpad with Freshdesk without any complications.\r\n6. Advanced Analytics: Get your multilingual ticket translation analytics in one place. Track essential metrics like multilingual words and tickets translated by agents, top languages and language pairs, and compare data monthly or yearly.\r\n\r\nTop Global Brands that Trust Lingpad for Multilingual Customer Support:\r\n\r\nAb InBev, Intersolia, Leroy Merlin, Playtomic, Pulse, FundedNext, Rebtel, Atlas And many more.\r\n\r\nKey Benefits of Using Lingpad for Freshdesk:\r\n\r\n1. Maintain Cultural Preferences: Lingpad allows you to add a glossary, select a tone for translation, and add context to help you keep the cultural nuances and preferences intact.\r\n2. Pay-as-You-Grow Pricing: Our pricing plans are tailored to fit your needs. Select any plan of your choice, enjoy the flexibility of the “Pay As You Grow” model, and scale your multilingual support as and when needed.\r\n3. Heighten Agent Productivity: Boost your agents' productivity, resolve more queries, and respond to customers faster with Lingpad's automation. Add known languages for your agents and heighten their efficiency.\r\n4. PII Protection: Preview your translated response and protect customers' sensitive, personally identifiable information before sending it to them.\r\n5. Unparalleled Security and Privacy: Lingpad is ISO 27001 certified and implements stringent security measures, risk management, and data protection policies. We comply with GDPR's data security and privacy standards.\r\n\r\nTake the next step and see how the Lingpad app works with Freshdesk:\r\n\r\n1. Watch this demo video to understand how Lingpad works for Freshdesk: https:\u002F\u002Fyoutu.be\u002FxAWDOSyOT8o?si=Mw7YRbGZc7wOkisx\r\n2. You can also check out the step-by-step guide to get started with the Lingpad app for Freshdesk here: https:\u002F\u002Fsupport.lingpad.com\u002Fportal\u002Fen\u002Fkb\u002Flingpad\u002Fmessaging-integrations\u002Ffreshdesk\r\n3. Take a product tour to see how the Lingpad app works in Freshdesk: https:\u002F\u002Fwww.lingpad.com\u002Fproduct-tour\u002Ffreshdesk-support\u002F",overview:"Human-like AI-powered translation you can trust for seamless multilingual support. Try free today!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87093\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87093\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ai,cP],type:b,published_at:"2024-12-05T13:45:20.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:el,productName:k,productId:b,account:lk,platform_details:{"1.0":[],"2.0":[106526,115499,145507,148801,157375,164082,174843,190234,199965,231305,259175,263344,268480,276856,280060,296430,374985,477042]},hostproduct_ids:[b],short_description:a,addons:a},{id:171593,name:"external_link_2",display_name:"External Link",description:"External Links is your ultimate companion for optimizing support operations within Freshdesk and Freshchat. Crafted with the needs of administrators and support agents in mind, this application offers a comprehensive solution for managing and utilizing external links seamlessly.\r\n\r\nFor administrators, External Links provides a centralized hub for configuring and organizing links. Whether it's adding new resources, editing existing ones, or removing outdated links, administrators have full control over the repository, ensuring that agents have access to the most relevant information at all times.\r\n\r\nSupport agents benefit from the intuitive sidebar integration, where they can easily access the curated list of links while engaging with customers. With dynamic placeholders intelligently replacing variables like ticket IDs, agents can effortlessly personalize responses and provide contextually relevant information without leaving the conversation interface.\r\n\r\nThe search functionality empowers agents to swiftly locate the precise link they need, saving valuable time and ensuring a prompt response to customer inquiries. From knowledge base articles to external tools and resources, External Links equips agents with the arsenal they need to deliver exceptional support experiences consistently.\r\n\r\nIn summary, External Links is more than just a tool—it's a catalyst for efficiency, collaboration, and customer satisfaction. Elevate your support game with External Links and revolutionize the way you engage with your customers.",overview:"Simplify support with seamless link management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F395171\u002Flive_cover_art\u002Fthumb\u002Fapp%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F395171\u002Flive_cover_art\u002Fthumb2x\u002Fapp%20logo.png"},categories:[M,ac],type:b,published_at:"2024-10-22T12:58:48.000+05:30",options:a,modules:[r,e,y],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:el,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[402536,442842]},hostproduct_ids:[b,x],short_description:a,addons:a},{id:169032,name:"productboard_2",display_name:ll,description:"The Productboard Integration for Freshdesk allows for Freshdesk users to push tickets into Productboard as notes. This allows support agents to push relevant ticket information to Productboard, providing their product team with insights into customer feedback and requests.\r\n\r\nThe following ticket fields map from Freshdesk to Productboard:\r\n- Ticket Subject \u003E Note Title\r\n- Ticket Summary \u003E Note Content (Optional)\r\n- Ticket Content + Conversation \u003E Note Content\r\n- Ticket Contact \u003E Note User \r\n- Ticket Submitter \u003E Note Follower\r\n- Ticket Tags \u003E Note Tags (Optional)\r\n- Ticket Link \u003E Note Title Link\r\n\r\nHow It Works:\r\nReal-time Rendering: Whenever a Freshdesk ticket is accessed, the app renders any associated Productboard notes.\r\nPushing Ticket Data: Support agents have the option to compose summaries or additional notes within the app and push them to Productboard. The app automatically formats and sends the ticket information to Productboard.\r\n\r\nRequirements:\r\n- Freshdesk account to create an API key.\r\n- Productboard admin account to create an API token.\r\n\r\nSupport:\r\nFor any assistance or inquiries regarding the app's functionality or troubleshooting, please reach out to our support team at support@productboard.com.\r\n\r\nLimitations:\r\n- If a ticket has already been pushed and you need to send new responses to Productboard, a new note (duplicate) will be created.",overview:"Push your Freshdesk tickets into Productboard as notes.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F230961\u002Flive_cover_art\u002Fthumb\u002Fpb-logo%20copy.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F230961\u002Flive_cover_art\u002Fthumb2x\u002Fpb-logo%20copy.png"},categories:[ab,P,aa,M],type:b,published_at:"2024-11-19T16:35:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cp,ratings_count:h,install_count:fW,productName:k,productId:b,account:ll,platform_details:{"1.0":[],"2.0":[399135,439046,495447]},hostproduct_ids:[b],short_description:"Push your tickets into Productboard",addons:a},{id:25407,name:"zadarma",display_name:lm,description:"Integration features:\r\n- Make calls to clients at the click of a button from Freshdesk.\r\n- Contact card pop-up during incoming calls significantly simplifies agents’ work.\r\n- Automatic ticket creation during incoming calls.\r\n- Call recordings embed in tickets so that agents can access them straight from Freshdesk.\r\n- Calls from clients are automatically routed to the responsible manager. In case they’re busy, calls are redirected to the first available agent.",overview:"Zadarma is a VOIP client for support and sales teams that helps agents increase their productivity.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70452\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70452\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[N,$],type:b,published_at:"2024-06-12T22:08:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:h,install_count:eb,productName:k,productId:b,account:lm,platform_details:{"1.0":[],"2.0":[63811,81114,143699,149139,158286,383905]},hostproduct_ids:[b],short_description:a,addons:a},{id:38097,name:"helpjuice",display_name:"Helpjuice",description:"Helpjuice app for Freshdesk will give you instant access to your knowledge base. \r\n\r\n- Search and share your knowledge base articles right from the comfort of your helpdesk.\r\n- Switch between Knowledge base languages.\r\n- Attach your Knowledge Base articles directly to your tickets.\r\n- Securely authenticate agents via OAuth",overview:"Instantly search and share your Helpjuice Knowledge Base Articles from within Freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79083\u002Flive_cover_art\u002Fthumb\u002Fhelpjuice_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79083\u002Flive_cover_art\u002Fthumb2x\u002Fhelpjuice_icon.png"},categories:[ai,aD],type:b,published_at:"2021-03-26T09:05:06.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eb,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[103289]},hostproduct_ids:[b],short_description:a,addons:a},{id:81421,name:"recurring_tickets_1",display_name:"Recurring Ticket Schedules",description:"Take control of routine tasks!\r\n\r\nFreshdesk tickets are perfect for recurring tasks that require workflow and auditability. \r\n\r\n► Features at a glance\r\nOnce the app is installed, the admin will be able to:\r\n1. Use preset templates to create a schedule.\r\n2. Configure the frequency of the schedule (choose from daily, weekly, monthly and annual).\r\n3. Configure ticket creation (with custom ticket fields) in a schedule.\r\n4. Configure multiple actions to be executed for each schedule.\r\n5. Keep track of existing schedules.\r\n6. View the execution logs of each schedule.\r\n\r\n► Daily Schedules\r\n- Daily at 6:00 PM\r\n- Daily at 11:00 AM\r\n\r\n► Weekly schedules\r\n- Every Monday at 10:00 AM\r\n- Every Mon, Wed & Fri at 12:00 PM\r\n- Every Friday at 9:00 AM\r\n\r\n► Monthly schedules\r\n- On the third day of the month\r\n- First Monday of the month\r\n- Second Saturday of the month\r\n- Last Friday of the month\r\n\r\n► Quarterly schedules\r\n- Create 4 Annual schedules that run on 4 different days of the year.\r\n- For example, on 1st January, 1st April, 1st July and on 1st Oct.\r\n- Or, on First Monday of January, First Monday of April, First Monday of July and First Monday of October.\r\n\r\n► Annual schedules\r\n- On the 4th of January\r\n- On the last Friday of June\r\n- On the second last Tuesday of October\r\n- On the third Wednesday of March\r\n- On the 31st of December\r\n\r\n► App limits\r\n- Configure upto 500 schedules to run in parallel.\r\n- Create\u002Fupdate upto 10 schedules at a time. Each time you save the app settings, only 10 schedules can be created or modified.\r\n- However, that does not stop you from saving the app settings multiple times. You can have upto a total of 500 schedules running in parallel.",overview:ln,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12418\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12418\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[aa,M,Q,O],type:b,published_at:"2025-02-13T11:13:20.000+05:30",options:a,modules:[r,e,y,cf],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cp,ratings_count:x,install_count:fX,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[264718,267778,268217,269859,290441,291678,295525,345252,380417,515479,544627,548649,559891]},hostproduct_ids:[b,x,j,t],short_description:a,addons:[{addon_id:"marketplaceapp__FD_81421_559891_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__FCRM_81421_559891_AUD",addon_type:h,product_id:t,currency_code:S,trial_period:d,price:dl},{addon_id:"marketplaceapp__FC_81421_559891_AUD",addon_type:h,product_id:x,currency_code:S,trial_period:d,price:dl},{addon_id:"marketplaceapp__FCA_81421_559891_AUD",addon_type:h,product_id:j,currency_code:S,trial_period:d,price:dl},{addon_id:"marketplaceapp__FD_81421_559891_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__FCRM_81421_559891_EUR",addon_type:h,product_id:t,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__FC_81421_559891_EUR",addon_type:h,product_id:x,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__FCA_81421_559891_EUR",addon_type:h,product_id:j,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__FD_81421_559891_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:dl},{addon_id:"marketplaceapp__FCRM_81421_559891_GBP",addon_type:h,product_id:t,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__FC_81421_559891_GBP",addon_type:h,product_id:x,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__FCA_81421_559891_GBP",addon_type:h,product_id:j,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__FD_81421_559891_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__FCRM_81421_559891_INR",addon_type:h,product_id:t,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__FC_81421_559891_INR",addon_type:h,product_id:x,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__FCA_81421_559891_INR",addon_type:h,product_id:j,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__FD_81421_559891_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__FCRM_81421_559891_USD",addon_type:h,product_id:t,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__FC_81421_559891_USD",addon_type:h,product_id:x,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__FCA_81421_559891_USD",addon_type:h,product_id:j,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__FD_81421_559891_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:eW},{addon_id:"marketplaceapp__FD_81421_559891_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:lo}]},{id:32443,name:"telegram_sync",display_name:"Telegram Sync",description:"What's new in version 2.0:\r\n- Multiple tickets support: now your customers can create and keep track of multiple Freshdesk tickets within the same Telegram bot. After sending a message to the bot, the user will be presented with a list of actions that will allow them to either add the message to one of their tickets as a reply, or to create a new ticket out of it;\r\n- Required fields: setting certain ticket\u002Fcontact fields as required could previously render Telegram Sync incapable of creating new tickets or users in your Freshdesk. With this update, we are addressing this issue by adding the ability to set default values for the required fields in the app settings.\r\n- Text customization: this update introduces user interface for the customer side, extending the list of system messages far beyond the previous version. To ensure you are not bound to English as the default language, we have added the capability to change every line of system text, whether you want to translate it to your native language, or to just add some flair to it.\r\n- Extended media support: you can now receive voice and video sent by your customers from Telegram. Additionally, some of the issues related to certain file types being sent from and to Telegram have also been fixed.\r\n\r\nTelegram Sync allows you to turn a Telegram bot into a support channel. Simply create a bot (or use an existing one), and configure the app in just a couple of short steps. After the installation, any time someone sends a message to your Telegram bot, the app will present them with an action keyboard, allowing the user to create a new ticket out of their message, or add it to one of the previously created tickets.\r\nAdditionally, you can automatically assign new Telegram tickets to a specific agent group. You can also set default values for the required ticket\u002Fcontact fields, as well as edit any line of app's system text.",overview:"Create tickets from messages sent to your Telegram bot, and send your agent replies back through it.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34423\u002Flive_cover_art\u002Fthumb\u002F768px_Telegram_logo.svg_1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34423\u002Flive_cover_art\u002Fthumb2x\u002F768px_Telegram_logo.svg_1_.png"},categories:[N,ad],type:b,published_at:"2020-12-07T16:29:34.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:di,ratings_count:g,install_count:hC,productName:k,productId:b,account:em,platform_details:{"1.0":[],"2.0":[84479,104890]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_32443_104890_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:eX},{addon_id:"marketplaceapp_32443_104890_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"198.0"},{addon_id:"marketplaceapp_32443_104890_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:c$},{addon_id:"marketplaceapp_32443_104890_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:c_},{addon_id:"marketplaceapp_32443_104890_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2560.0"},{addon_id:"marketplaceapp_32443_104890_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp_32443_104890_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"516.0"}]},{id:9160,name:"sms_alert-for-freshdesk",display_name:"SMS Alert",description:"SMS Alert is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click. \r\n\r\nThe SMS Alert extension is an exclusive tool that equips your Freshsales account with SMS features using our smsalert.co.in service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Freshsales CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers. \r\n\r\nWhether you've just launched your business, or you've been on the market for a while, use this extension and quickly notice how much your customers appreciate it.\r\n\r\nIn addition, if possible please list out your app's top three features, ones that make it stand out from other similar apps. \r\n\r\n* send automated ticket status on SMS\r\n* notification via SMS on Ticket assignment\r\n* send SMS to users phone directly from ticket or contact page",overview:"SMS Alert is a powerful online SMS platform that sends thousands of SMS messages with just a click.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0619\u002Flive_cover_art\u002Fthumb\u002Fsmsalert.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0619\u002Flive_cover_art\u002Fthumb2x\u002Fsmsalert.jpg"},categories:[N,ad],type:b,published_at:"2019-07-30T14:01:30.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dJ,productName:k,productId:b,account:"Cozy Vision Technologies Pvt. Ltd.",platform_details:{"1.0":[],"2.0":[15068,117589,142340]},hostproduct_ids:[b],short_description:a,addons:a},{id:14535,name:"wildix_cti_calling_app",display_name:"Wildix CTI Calling App",description:"Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. The company relies on a network of Certified Business Partners who install Wildix systems in Europe and in the United States.\r\n\r\nList of features:\r\n▪️Click-to-call. You can make a call by clicking on any number in the List of contacts or Ticket page. You can also press on the green Call button on any contact page. The call is placed via Wildix PBX.\r\n▪️Incoming & Outgoing call popup. Answer calls from from any page of your Freshdesk dashboard.\r\n▪️Auto-detect existing contact and redirect to its page\r\n▪️Create a new contact via popup\r\n\r\nChecked by phone number the accepted call will open a new contact sidebar with autocompleted mandatory fields or open an existing contact page.",overview:"Wildix CTI improves customer experience by providing a pop up to manage communication in Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53541\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53541\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,ad,Q,O,$],type:b,published_at:"2019-11-12T11:48:40.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:dY,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[31898,51116]},hostproduct_ids:[b],short_description:a,addons:a},{id:17602,name:"euphoria_cloud_phone_-_beta",display_name:lp,description:lq,overview:lr,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20671\u002Flive_cover_art\u002Fthumb\u002FexternalClient.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20671\u002Flive_cover_art\u002Fthumb2x\u002FexternalClient.png"},categories:[N,$],type:b,published_at:"2019-10-18T17:45:23.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:h,install_count:dY,productName:k,productId:b,account:ls,platform_details:{"1.0":[],"2.0":[41376,44745,49251,64061]},hostproduct_ids:[b],short_description:a,addons:a},{id:10938,name:"cobrowseio_1",display_name:hD,description:"Cobrowse (https:\u002F\u002Fcobrowse.io) provides a built-in SDK. Add it directly to your apps to provide amazing customer support and remote selling to your Android, iOS, and\u002For Website users.\r\n\r\nTop features:\r\n- Built into your apps for seamless customer and agent experiences\r\n- Remotely screen-share, annotate, and remote control your customer's devices\r\n- Flexible customization supports many different use-cases\r\n\r\nSample use case #1:\r\n- End-user is trying to pay their bill online via your website and calls via phone for customer support\r\n- Agent looks up account and prompts user to accept incoming screen-share with 1-click\r\n- End-user accepts and agent sees what the end-user sees. Agent then guides the end-user via laser pointer tool\r\n- Happy customer and faster support calls\r\n\r\nSample user case #2:\r\n- Point-of-sale customer complains tablet is not connecting to printer\r\n- Agent filters for tablet device in dashboard and clicks to connect even when no user on other end\r\n- Unattended admin access solves the problem with perfect context\r\n- Agent reports back to customer that it has been fixed and demonstrates how to do it next time on their own device!\r\n\r\nAdditional features:\r\n- Support for Web, Android, iOS, MacOS, and Windows apps\r\n- Self-hosting \u002F On-premise version of Cobrowse is available to our enterprise customers\r\n- Data masking of sensitive data\r\n- Annotation tools for agents or salespersons to guide the user visually\r\n- Session recordings for audit purposes\r\n- Optional full-device capabilities when configured\r\n\r\nCobrowse is 100% free to try out during all development and testing stages. Create an account and get started with no credit card or other formalized sign-up required.\r\n\r\nAdd our Native SDKs to your Android & iOS mobile apps, or our Javascript snippet to your website. Your support agents will then be able to screen share, annotate, and even remote control your Android, iOS, and Web apps running on your customer’s devices.\r\n\r\nAll session history is available for auditing purposes, and end-users must accept the incoming session before agents are granted any access.\r\n\r\nOur Freshdesk integration provides 1-click access to screen share and remote control with your users, directly within Freshdesk!\r\n\r\n\r\nLearn more and try our online demo at https:\u002F\u002Fcobrowse.io!\r\n\r\nDeveloper docs available at https:\u002F\u002Fdocs.cobrowse.io.\r\n\r\nAny questions, please feel free to email us at hello@cobrowse.io!",overview:"Cobrowse and screenshare on Web, Android, and iOS in one click from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83901\u002Flive_cover_art\u002Fthumb\u002Fcobrowse_logo_light_background.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83901\u002Flive_cover_art\u002Fthumb2x\u002Fcobrowse_logo_light_background.png"},categories:[N,$],type:b,published_at:"2024-02-06T22:20:52.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dw,productName:k,productId:b,account:"Cobrowse.io LLC",platform_details:{"1.0":[],"2.0":[20498,109705,124348,224655,296324]},hostproduct_ids:[b],short_description:a,addons:a},{id:58095,name:"freshdesk_telephony_partner_extension_with_amazon",display_name:"Freshdesk Telephony Partner Extension with Amazon",description:"With the Freshdesk Telephony Partner Extension with Amazon Connect, elevate your customer support across digital and telephony channels. This integration combines Amazon Connect's robust telephony features with Freshdesk's powerful ticketing system to provide a seamless customer experience.\r\n\r\nKey Features:\r\n- Call Transfer (Warm): Transfer calls effortlessly with warm handovers.\r\n- Conference Calling: Collaborate effectively with multi-participant calls.\r\n- Ticket Creation: Automatically generate tickets for attended calls and voicemails.\r\n- Contact Search: Quickly find contact details for seamless interactions.\r\n- On-Screen Caller Information: Access customer details instantly during calls.\r\n- Voicemail Recording: Keep track of missed conversations.\r\n- Call Mute\u002FUnmute: Manage call privacy with ease.\r\n- Call Recordings: Retrieve call recordings for context and compliance.\r\n- Click to Dial: Initiate calls directly from Freshdesk.\r\n\r\nUse Cases:\r\n- Unified Customer Support: Merge digital and voice channels to provide a consistent customer journey.\r\n- Contextual Conversations: Empower agents with instant access to customer information for personalized support.\r\n- Enhanced Efficiency: Leverage automation to streamline call handling and reduce manual effort.\r\nBenefits:\r\n- Deliver seamless customer experiences by bridging telephony and digital support.\r\n- Increase agent productivity with tools designed for faster, smarter interactions.\r\n- Optimize operational efficiency with advanced call handling and ticketing automation.\r\n\r\nThis extension is your key to modernizing customer support while satisfying customers and agents.",overview:"Integrate Amazon Connect with Freshdesk to streamline telephony, ticketing, and agent productivity.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59085\u002Flive_cover_art\u002Fthumb\u002Famazon_connect.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59085\u002Flive_cover_art\u002Fthumb2x\u002Famazon_connect.png"},categories:[N,$],type:b,published_at:"2024-05-13T21:03:48.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cm,ratings_count:bk,install_count:dw,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[185635,262136,271542,372623]},hostproduct_ids:[b],short_description:a,addons:a},{id:181936,name:"hubspot_connector_app_1",display_name:lt,description:"The Hubspot Connector app seamlessly integrates Freshdesk and Hubspot, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009989\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Hubspot to Freshdesk:\r\n1. Generate reports on Freshdesk based on Hubspot data.\r\n2. Run automation on Freshdesk tickets using Hubspot information.\r\n\r\nData sync from Freshdesk to Hubspot:\r\n1. Keep the sales team in sync with data from Freshdesk\r\n2. Run reports on Hubspot using data from Freshdesk tickets.",overview:"Sync data between Freshdesk and Hubspot CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F639181\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F639181\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-11-26T12:24:59.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:dw,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[414826,430971,433202,505008]},hostproduct_ids:[b],short_description:a,addons:a},{id:7669,name:"dynamics_crm",display_name:lu,description:"You can integrate your Microsoft Dynamics CRM software online account with Freshdesk. Installing the Dynamics CRM app for Freshdesk will let you access Dynamics CRM data within Freshdesk tickets page and contact page. \r\n\r\nSome benefits of using this CRM integration are:\r\n\r\n 1. Get more context regarding the problem based on the requester's information from Microsoft CRM. Make your answers more personal.\r\n 2. Differentiate if the requester is just a contact or a lead. Access details, lead data and more right from the tickets page and contact page. All the data you need to answer the problem right inside your helpdesk software.\r\n\r\n\r\n\r\nDynamics CRM gets you all the key details and inputs about your customer information and history inside your Freshdesk",overview:lv,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9667\u002Flive_cover_art\u002Fthumb\u002Fmicrosoft_dynamics_crm_1024x1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9667\u002Flive_cover_art\u002Fthumb2x\u002Fmicrosoft_dynamics_crm_1024x1024.png"},categories:[Y,ba,ak],type:b,published_at:"2018-10-19T20:42:17.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:hE,ratings_count:h,install_count:eC,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[11090,52284]},hostproduct_ids:[b],short_description:a,addons:a},{id:64662,name:"freshsales_activites",display_name:"Freshsales Activites",description:"With the help of Freshsales activities you can view all the sales regarding activities from Freshsales in the Freshdesk interface. This side bar app is loaded in ticket detail page in Freshdesk. \r\nExample:\r\nEvery contact will go through a sales related activites. When the ticket is created in freshdesk the agent can see the customers specific sales activity in freshdesk with more details view for Tasks, Meetings, custom Sales activities. By clicking on each activity it will expand with \r\nTitle \r\nStatus\r\nDate (From date, End date)",overview:"To display all the Freshsales activities like tasks, meetings in Freshdesk for a ticket contact.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26646\u002Flive_cover_art\u002Fthumb\u002FFS_ACTIVITY_Logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26646\u002Flive_cover_art\u002Fthumb2x\u002FFS_ACTIVITY_Logo.jpg"},categories:[Y,ak,aC,P,az],type:b,published_at:"2023-03-09T15:30:31.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eC,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[216591]},hostproduct_ids:[b],short_description:a,addons:a},{id:48069,name:"webphone_55pbx",display_name:"Webphone 55PBX",description:"55PBX Pabx Virtual is a complete tool for customer service, sales, customer service and customer success. We are Telecom as a Service and we have complete solutions. Our contacts:08000550055 and Quero@55pbx.com.br\nThis Webphone offers options for:\n- CTI: integrate with Freshdesk Talk Partner Edition and have all Support and customer information on screen (Computer Telephony Integration);\n- API: The entire 55PBX system is made up of API's and you can integrate customer API's, CRM's such as Sugar, Microsoft Dynamics, Salesforce, among others;\n- URA: Create and edit your URA in real time by admin, in an easy way. Create queues, extensions and increase the power of service and customer satisfaction;\n- Automation: Integrate your IVR with your system and respond with Text to Speech to your customers, reducing human service and improving the experience;\n- 360 System: Talk to the Webphone at Freshdesk, Market Webphones like 3CX, x-Lite, Zoiper, in Google Chrome extension, on IP phones or redirecting to your cell phone;\n- Integration with other PBXs: 55PBX has the facility to continue in your legacy CCaaS system as Virtual PBXs like Genesys, Talkdesk, Twilio or in your Cisco, Avaya...\n\n55PBX system features range from a simple increase of a receptive number in the account to make your customer success or customer service to great integrations for inbound sales with dialers and API's returns. The telephone system has the sale of 0800, 4004\u002F4003, local DDD's, international receptive numbers and also minutes to make assets with low cost approved by Anatel.\n\nThe PABX has IVR, DAC, Queues, Extensions, Call Recording, Service Quality Survey, Automatic Dialer, Service Form, Reports, Real Time Report and Monitoring. The Center also has integrations in Microsoft Power BI, Tableau, Klipfolio and BI tools. The IVR's can be Simple with configuration in the system, it can be Intelligent IVR with TTS integrated into systems via API (ecommerce, sales, SAC, CX and CS) or Secure IVR, integrated into PCI Compliance sales gateways with data suppression in the audio from the telesales agent. 55PBX is the complete telephony tool for your company, regardless of its size, and serves to serve any area of any segment, of any business. Transform your business telephony into your best service channel! www.55pbx.com",overview:"Virtual PABX Webphone offers complete call center solutions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96084\u002Flive_cover_art\u002Fthumb\u002Flogo__2___1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96084\u002Flive_cover_art\u002Fthumb2x\u002Flogo__2___1_.png"},categories:[N,$],type:b,published_at:"2021-12-25T08:52:36.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dQ,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[140791]},hostproduct_ids:[b],short_description:a,addons:a},{id:59728,name:"log_status_changes",display_name:"Log status changes",description:"This app allows to log when a ticket change their status. You can define in which field do you prefer to save the datetime for each value of status field.\r\n\r\nYou can define if you want overwrite or not the datetime when a ticket changes their status to the one already registered.\r\n\r\nNote: Only text and memo fields are available to save datetime",overview:"Save datetime when a ticket changes their status value",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82795\u002Flive_cover_art\u002Fthumb\u002Flogs.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82795\u002Flive_cover_art\u002Fthumb2x\u002Flogs.png"},categories:[M,cd,O,ac],type:b,published_at:"2023-03-13T09:50:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dQ,productName:k,productId:b,account:fY,platform_details:{"1.0":[],"2.0":[193225]},hostproduct_ids:[b],short_description:a,addons:a},{id:60097,name:"woocommerce_connector",display_name:lw,description:"The WooCommerce Connector for Freshdesk will allow you to connect your WooCommerce store and display customer information on the Freshdesk side.\r\nThis will help to search better, verify information, and provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the WooCommerce store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several WooCommerce stores at the same time and display information for each store. You can sync your stores with a Freshdesk account, get updates for contacts, and create ticket notifications for new customers\u002Forders.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page.\r\n2) Ability to connect multiple stores at the same time and search across all stores.\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder.\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your WooCommerce admin panel (you should be authenticated).\r\n6) Webhooks support: Freshdesk can get data about new customers and orders and create\u002Fupdate contacts or create tickets for new contact\u002Forder.\r\n7) Full and Partial Refunds\u002FCancel orders. Edit the Shipping Address of orders.\r\n8) Support of WooCommerce extension: Shipment Tracking, Custom Order Statuses\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Role\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with WooCommerce store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79006\u002Flive_cover_art\u002Fthumb\u002Flogo-new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79006\u002Flive_cover_art\u002Fthumb2x\u002Flogo-new.png"},categories:[au,aB,bH],type:b,published_at:"2024-07-29T11:38:42.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:dW,ratings_count:aK,install_count:dQ,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[195596,215374,247277,255709,258961,262115,272819,281154,289544,295429,296685,338457,407901]},hostproduct_ids:[b],short_description:"WooCommerce info on ticket page",addons:[{addon_id:"marketplaceapp__60097_407901_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__60097_407901_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__60097_407901_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__60097_407901_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__60097_407901_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__60097_407901_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__60097_407901_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:8555,name:"escalation_email_to_requester",display_name:"Escalation email to requester",description:"When a ticket has been escalated following an SLA breach, an email about the escalation can be sent to your customer by using this app. This way you can ensure that your customer is apprised of the ticket status, considering it has not been resolved on time. This ensures that the customer is aware that a resolution has been expedited. The app allows you to choose when the escalation email should be sent and who the recipients should be in the app settings. Multiple email templates can be created for different recipient sub-categories so that emails can be sent out automatically without minimal effort from the agent.",overview:"Update your customers about the status of their ticket with the Escalation Email app for Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5558\u002Flive_cover_art\u002Fthumb\u002Fif_email_mail__letter__internet__envelope__chat__time__3244546.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5558\u002Flive_cover_art\u002Fthumb2x\u002Fif_email_mail__letter__internet__envelope__chat__time__3244546.png"},categories:[ec,Q,O],type:b,published_at:"2018-11-26T16:36:56.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eR,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[13320,24338,35211]},hostproduct_ids:[b],short_description:a,addons:a},{id:18006,name:"auto-update_ticket_priority",display_name:"Auto-update Ticket Priority",description:"When there’s an influx of tickets, the app can help admins set up a priority schedule so that agents can immediately start working on tickets that need to be addressed urgently. This ensures that tickets that are high on the priority list are not lost in the pile. \r\n\r\nAll you have to do is set down the parameters, in this case, Day Range, during installation. Based on the Due date (custom date field) of a ticket, the app kicks in and changes the Priority of the ticket — Urgent, High, Medium, and Low — automatically depending on how close the current date is to the due date.\r\n\r\nThe app changes the priority any time between 12 am to 1 am based on the configured timezone.",overview:"The app lets you assign the priority of Freshdesk tickets automatically based on set parameters.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60081\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_high_priority_2639834__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60081\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_high_priority_2639834__1_.png"},categories:[M,aS,O,ac],type:b,published_at:"2019-10-24T11:45:42.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eR,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[42562,54839,62142,73292]},hostproduct_ids:[b],short_description:a,addons:a},{id:5219,name:"original_to_address",display_name:"Original To Address",description:"This app replaces the \"From\" address in your replies with the support address for which the ticket was created instead of the product support address whenever a product is associated with the ticket. \r\n\r\nIf there is no product associated with the ticket, the default \"From\" address is used.\r\n\r\nNote: App does not check for the validity of the support address for which the ticket was created.",overview:"Always send a reply from the ticket support address irrespective of the product associated.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9125\u002Flive_cover_art\u002Fthumb\u002Fmail.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9125\u002Flive_cover_art\u002Fthumb2x\u002Fmail.png"},categories:[M,ac],type:b,published_at:"2018-07-30T16:06:00.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cq,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[5082,9551]},hostproduct_ids:[b],short_description:a,addons:a},{id:lx,name:"stonly_scripted_guides_for_agents",display_name:"Stonly scripted guides for agents",description:"The Stonly app for Freshdesk gives agents the guidance they need to solve each ticket quickly and accurately without ever switching context and leaving Zendesk.\r\n\r\nStep-by-step guides and decision trees for agents directly inside Zendesk.\r\n\r\nTwo-way communication for sending data between tickets and guides.\r\n\r\nAutomatic ticket triage\u002Fqualification based on choices made by agents in the guide.\r\n\r\nConditional and automated branching inside guides based on ticket data.\r\n\r\nAutomatic search to display only guides relevant to the current ticket.\r\n\r\nInteractive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.\r\n\r\nLearn how Stonly empowers thousands of companies to support millions of customers at https:\u002F\u002Fstonly.com\u002F",overview:ly,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89791\u002Flive_cover_art\u002Fthumb\u002Ficon_1color_2x_trimmed_copy.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89791\u002Flive_cover_art\u002Fthumb2x\u002Ficon_1color_2x_trimmed_copy.png"},categories:[ai,aD,aa,M],type:b,published_at:"2024-10-24T15:38:23.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:cq,productName:k,productId:b,account:lz,platform_details:{"1.0":[],"2.0":[47990,316672,457889]},hostproduct_ids:[b],short_description:a,addons:a},{id:157876,name:"goto_resolve_1",display_name:lA,description:"1. Manage incidents through GoTo Resolve: The GoTo Resolve app extends Freshdesk capabilities to provide agents with a full incident management suite, including remote controlling of the end user's device.\r\n2. Remote session of the system to provide solution to the issue.\r\n3. Create support sessions from the GoTo Resolve app: Agents can provide remote support to end users directly from Freshdesk. This includes instant chat, remote control, and remote view.\r\n4. Share session link and collaborate in real-time: Agents can invite an end user to a support session with a single click.\r\n5. Join the session: Agents can join a GoTo Resolve support session directly from Freshdesk.\r\n6. Agent will use the app to have remote session of the system where the issue is reported if the issue is not resolved with the instructions provided via ticket itself.\r\n7. Detailed history of support sessions in Freshdesk: GoTo Resolve collects notes and automatically adds those to the Freshdesk ticket after the session ends. Also, provide session details recording.",overview:"GoTo Resolve offers the option to start remote sessions with your end users, directly on Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F678751\u002Flive_cover_art\u002Fthumb\u002FGoTo_Resolve_Logo_500_x_500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F678751\u002Flive_cover_art\u002Fthumb2x\u002FGoTo_Resolve_Logo_500_x_500.png"},categories:[ap,cx],type:b,published_at:"2025-01-16T14:48:08.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cq,productName:k,productId:b,account:"LogMeIn",platform_details:{"1.0":[],"2.0":[385130,526812]},hostproduct_ids:[b],short_description:lA,addons:a},{id:48818,name:"injixo_connect",display_name:"injixo for Freshdesk",description:hF,overview:hG,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81884\u002Flive_cover_art\u002Fthumb\u002Finjixo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81884\u002Flive_cover_art\u002Fthumb2x\u002Finjixo%20400x400.png"},categories:[aa,M,O],type:b,published_at:"2024-02-12T13:44:37.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dS,productName:k,productId:b,account:hH,platform_details:{"1.0":[],"2.0":[143263,145956,149945,162252,185726,239145,272719,297648]},hostproduct_ids:[b],short_description:"Workforce Management for Freshdesk",addons:a},{id:4621,name:"zoho_assists_connector",display_name:"Zoho Assists Connector",description:"This integration also allows you to update the Freshdesk ticket status when you end your Zoho Assist remote support session. \r\n\r\nBoost your customer satisfaction\r\nNo more screenshots or endless email loops. Increase your customer satisfaction rate by providing instant remote support to customers anywhere in the world.\r\n\r\nClose your tickets faster\r\nAccess remote desktops and troubleshoot easily with the professional features like File Transfer, Remote Reboot, Safe Mode Reboot and close your Freshworks tickets faster.",overview:"Instant Remote Support and Screen Sharing directly from a ticket. With Zoho assist connector, your support team can quickly launch and provide remote support to customers right from the Freshdesk ticket itself.\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1264\u002Flive_cover_art\u002Fthumb\u002FUntitled_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1264\u002Flive_cover_art\u002Fthumb2x\u002FUntitled_2.png"},categories:[ap,bm],type:b,published_at:"2018-07-30T12:00:42.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eD,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[4373]},hostproduct_ids:[b],short_description:a,addons:a},{id:78942,name:"chatgpt_assistant_multilingual_custom_fields_",display_name:"ChatGPT Assistant (Multilingual + Custom Fields)",description:"Save time & improve customer satisfaction with AI!\r\n\r\nChatGPT's integration with Freshdesk summarizes customer messages, analyses sentiment & recommends replies (multi-language) to your agents. You can also replace the default AI Prompt for Suggested Reply with anything you'd like.\r\n\r\nUnlike our other version ($5.99), you will also have access to the customer's language and sentiment in dedicated custom fields, so you can trigger workflows such as auto-routing (IF Language = FR, THEN...) or auto-escalation (IF Sentiment = Negative, THEN...).\r\n\r\nYou can now set your own prompt to get any result you want. For example, you can try classifying tickets with the following: \"Your job is to classify tickets. Reply with a list of one to three keywords that can help understand this ticket quickly.\". Other potential use cases may include translation, tracking number extraction, and many more.\r\n\r\nThe assistant is also fully multilingual **: all of the text is automatically translated in your agent's language, based on their browser default locale setting, while the suggested reply is generated from the customer's own language.\r\n\r\nThis app does NOT require a ChatGPT premium subscription.\r\n\r\nAvailable AI models: text-davinci-003, gpt-3-5-turbo, gpt-3-5-turbo-instruct, gpt-4 (only available when you spent at least $0.5 in usage, see https:\u002F\u002Fhelp.openai.com\u002Fen\u002Farticles\u002F7102672-how-can-i-access-gpt-4) and fine-tuned.\r\n\r\nEffortlessly provide excellent customer service & boost your business growth for $14.99 per month!\r\n\r\n#ChatGPT #Freshdesk #CustomerService\r\n\r\n ------------------------------ \r\nLooking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@canadesk.ca!\r\n\r\n** Only supports English, French, Spanish, Italian, Portuguese, German, Danish, Dutch, Polish, Japanese, Korean, Chinese, Arabic, Russian, Swedish. Contact us to add your language.",overview:kG,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24987\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24987\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[at,aa,M],type:b,published_at:"2024-03-14T17:25:57.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:g,ratings_count:h,install_count:eD,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[255284,266549,269134,270904,273323,274959,312121]},hostproduct_ids:[b],short_description:kH,addons:[{addon_id:"marketplaceapp__78942_312121_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:c_},{addon_id:"marketplaceapp__78942_312121_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:da},{addon_id:"marketplaceapp__78942_312121_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:da},{addon_id:"marketplaceapp__78942_312121_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:hI},{addon_id:"marketplaceapp__78942_312121_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:du},{addon_id:"marketplaceapp__78942_312121_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"1245.0"},{addon_id:"marketplaceapp__78942_312121_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"285.0"}]},{id:87298,name:"threadoai",display_name:"ThreadoAI",description:"Threado AI- the support co-pilot for your team:\r\n\r\nThreado AI helps you scale faster support without having to scale the support headcount. We do that by providing a co-pilot to your existing support team that helps them resolve queries faster, improve response quality, and be more efficient.\r\n\r\nInstall the ThreadoAI’s Agent Assist app for Freshdesk to help your team resolve queries more quickly and effectively.\r\n\r\nHere’s what you can do with the app:\r\n\r\n1. Seamless Training: Easily train the AI bot using your Freshdesk articles, tickets, canned responses, and any public URLs with just a few clicks.\r\n2. Assistance in Responding to Customers: Once trained, support agents can input questions and receive auto-generated responses, complete with source references, via Slack or a Chrome extension. This enables them to respond to customers swiftly.\r\n3. Refinement of Customer Replies: Support agents can refine their draft replies by rephrasing, expanding, and auto-improving them in seconds, leading to an enhanced customer experience.\r\n\r\nPricing - ThreadoAI app offers a trial period of 14 days, where you can use the full capabilities of the app. After the trial, you can keep using the app, but with a limit on the number of queries and users. Need more? No problem! Simply choose a paid plan that suits your needs to continue enjoying everything ThreadoAI has to offer.\r\n\r\nKnow more about ThreadoAI:\r\nhttps:\u002F\u002Fwww.threado.com\u002F",overview:"Resolve queries faster and better with ThreadoAI’s agent assist bot",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89278\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89278\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[at,aa,M,ac],type:b,published_at:"2024-05-10T16:43:08.000+05:30",options:a,modules:[o,r,e,m,q,p],supported_modules:[o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:eD,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[290058]},hostproduct_ids:[b],short_description:a,addons:a},{id:6333,name:"support_credits",display_name:"Support Credits",description:"This application deducts the pre-purchased credits a company has accumulated in their account, based on the number of minutes\u002Fhours spent for the support they have received to resolve the ticket raised by them. \r\n\r\nEvery One point that has been purchased is equivalent to 10 minutes of support. For example, if a Company (ABC Corp) has 100 credit points in their account, the points are automatically deducted based on the hours\u002Fminutes logged by support technician every-time he spends the time to resolve the issue raised by the company.\r\n\r\nNote: App once installed should not be uninstalled. As the values that are changed in the points or the time logged without the app functioning will hamper the points calculation process and the app will not be able to identify changes done without the app installed.",overview:"The app helps user & end user to manage\u002F support points based on the credits purchased for support.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3336\u002Flive_cover_art\u002Fthumb\u002FFinal_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3336\u002Flive_cover_art\u002Fthumb2x\u002FFinal_Icon.png"},categories:[bi,av],type:b,published_at:"2023-05-10T20:27:28.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dK,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[7710]},hostproduct_ids:[b],short_description:a,addons:a},{id:15681,name:"set_twitter_handle",display_name:"Set Twitter Handle",description:"Set Twitter Handle simplifies the process of replying to customer tweets from Freshdesk by preassigning a Twitter handle to manage all responses. Admins also have the option of assigning a preferred Twitter handle based on the Group of the ticket. \r\n\r\nAgents can potentially increase their productivity by not having to browse their entire collection of Twitter handles in search of the right one when responding to customer tweets.",overview:"Set Twitter Handle lets you assign a Twitter handle of your choice to reply to tweets from Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18651\u002Flive_cover_art\u002Fthumb\u002Ftw_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18651\u002Flive_cover_art\u002Fthumb2x\u002Ftw_logo.png"},categories:[aa,M,bn,bG],type:b,published_at:"2019-11-08T15:51:53.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dK,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[35121]},hostproduct_ids:[b],short_description:a,addons:a},{id:56241,name:"tag_tickets_associated_with_freshservice",display_name:"Tag Tickets Associated with Freshservice",description:"The app automatically tags the Freshdesk tickets with the tag \"Freshservice\" where a new Freshservice Incident or a Freshservice Service Request was raised from within the Threads option in Freshdesk.\r\n\r\nUsing the Freshdesk ticket tag, businesses can understand the trend in the number of issues being sent to teams in Freshservice, have a unified view of tickets in Freshdesk Analytics and help in optimising the business process.\r\n\r\nThe app will do the following - \r\n1. Check whether a ticket has an associated Freshservice Incident or Service Request or both.\r\n2. Automatically adds the tag \"Freshservice\" to the ticket.\r\n\r\nAgents who have access to analytics can follow the instructions on https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F240708-filtering-reports-in-analytics to know more on how tags can be leveraged to create better reports.\r\n\r\nIt is mandatory to have the native Freshdesk + Freshservice integration for the app to function properly. Details about the integration are available here - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003749-introduction-to-freshdesk-freshservice-integration\r\n\r\nPlease read the app instructions carefully.",overview:"The app tags the tickets which have an association with Freshservice tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14265\u002Flive_cover_art\u002Fthumb\u002FFreshservice.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14265\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice.png"},categories:[ap,cx,aR,O],type:b,published_at:"2022-07-27T20:19:54.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[176653]},hostproduct_ids:[b],short_description:"Automatically Tag Freshdesk Tickets",addons:a},{id:64833,name:"screen_recordings_calls_by_screendesk-for-freshdesk",display_name:"Screen Recordings & Calls by Screendesk",description:"Screendesk empowers customer support team with async and sync video app to solve tickets faster. Enterprise ready!\r\n\r\n- Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens. Clear up confusion and resolve complex issues faster using async video messaging.\r\n\r\n- Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.\r\n\r\n- Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions.\r\n\r\n- Collect browser metadata and console logs: recordings also come with additional metadata such as operating system, hardware, and browser details.\r\n\r\n- Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets.\r\n\r\n- No download or installs: works on any desktop browser. Your customers simply click on the link and start recording.\r\n\r\n- Easily share video with your team: share feedback and troubleshoot problems across internal teams even faster.\r\n\r\n- Custom branding: add your logo and customize the recorder’s colors.\r\n\r\n- Embed existing videos in your helpdesk. \r\n\r\n- Share existing videos. \r\n\r\nVisit our Help Desk or contact support@screendesk.io for support.",overview:"Screen recordings & live screen sharing for faster ticket resolution.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33846\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33846\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[N,a_],type:b,published_at:"2023-07-03T10:34:03.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dW,ratings_count:j,install_count:dK,productName:k,productId:b,account:"Screendesk",platform_details:{"1.0":[],"2.0":[217261]},hostproduct_ids:[b],short_description:"Screen recordings & Screensharing",addons:a},{id:66158,name:"b3_works",display_name:"B3Works For Freshdesk",description:"B3Works is a softphone application based on Desktop, Mobile, and Webphone Applications that can be used by end users to carry out communication activities, such as making phone calls and chatting.\r\n\r\nB3Works CTI simplifies call management and provides Contact Center access to relevant information about callers. This information can enable your business to personalize the Customer Experience, increase efficiency and streamline Contact Center operations for customers and agents. \r\n\r\nB3Works CTI offers several features, including:\r\n\r\n- Ticket Management: Generate tickets automatically when making outgoing calls, and renew tickets automatically after outgoing and incoming calls end.\r\n\r\n- Agent Status: Each Agent has a different situation, Agent can adjust the status (Available\u002FBusy\u002FAway\u002FOffline).\r\n\r\n- Auto Attendant: Personalize the customer journey and offer self-service voice options with a flexible graphical IVR solution.\r\n\r\n- Queue Management: Lots of features to optimize queue management in your contact center. Service levels, skill attribution, personalized queues, automatic callback options, etc.\r\n\r\n- Advanced Call Routing: With this feature, you can use Ring All \u002F Round Robin \u002F Skill Based \u002F Sticky Agent Routing.\r\n\r\n- Communications Hub: Monitor your call center data while an agent is on the call to make quick decisions and increase your operating efficiency.\r\n \r\n- Supervisor Tools: With dedicated tools, supervisors can access active call monitoring (call barges, call spies, whispers), and queue management, with detailed agent performance history.",overview:lB,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85166\u002Flive_cover_art\u002Fthumb\u002FLogo_B3.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85166\u002Flive_cover_art\u002Fthumb2x\u002FLogo_B3.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2023-07-20T18:07:03.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:j,install_count:dK,productName:k,productId:b,account:"B3Works",platform_details:{"1.0":[],"2.0":[223370,234967,244888]},hostproduct_ids:[b],short_description:a,addons:a},{id:8562,name:"maps",display_name:"Maps",description:"The application uses Google maps to present the address linked to a ticket on a map in the application screen. All you need to do is enter the Google API key in the configuration and select the address fields.\r\n\r\nMaps is a Freshdesk extension which supports swift and effective management of incoming tickets even in the most tangled urban jungles. Its simple design makes it perfect for field agents who can use it to easily navigate to the locations provided in the ticket they are assigned to. Proper usage of the extension should lead to shortening of the response time and increase of the service quality.",overview:"With this smart little application, you can view any address from your ticket on a map in Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2658\u002Flive_cover_art\u002Fthumb\u002Fnavi_400_thumb.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2658\u002Flive_cover_art\u002Fthumb2x\u002Fnavi_400_thumb.png"},categories:[M,ac],type:b,published_at:"2018-12-20T13:02:45.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:df,productName:k,productId:b,account:"Deviniti",platform_details:{"1.0":[],"2.0":[13346]},hostproduct_ids:[b],short_description:a,addons:a},{id:14271,name:"kaleyra_click-to-call",display_name:"Kaleyra Click-to-Call",description:"You can use Freshdesk’s powerful platform along with the Kaleyra integration to keep your team updated with ticket changes and enable your agents to efficiently contact customers, resolve queries and make every interaction count. \r\n\r\nThis plug-in eliminates the need for users to log in to the Kaleyra voice platform multiple times. You can now create a one-time IVR flow through the voice platform and you will be good to go! With numerous cloud telephony solutions like instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration.\r\n\r\nWhen you integrate Kaleyra and Freshdesk, you can perform the following actions:\r\n\r\n 1. Accept incoming calls\r\n 2. Dial your customers from the application\r\n 3. Enable Click-to-Call to make calls directly from the ticket\r\n 4. Message your customers directly from the ticket\r\n 5. Import call details with one click \r\n 6. Access call recording to enhance call quality\r\n 7. Add any call notes (public and private) to tickets\r\n\r\nAbout Kaleyra:\r\nWe’re a team of 250+ individuals across 3 continents working smart to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away.\r\n\r\nWebsite: https:\u002F\u002Fwww.kaleyra.com",overview:"Reach your customers directly from Freshdesk tickets, with easy dialing, call recordings, and more.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17241\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17241\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,$],type:b,published_at:"2019-08-14T18:11:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:df,productName:k,productId:b,account:"Kaleyra",platform_details:{"1.0":[],"2.0":[31146]},hostproduct_ids:[b],short_description:a,addons:a},{id:26971,name:"amazon_connect",display_name:"Amazon Connect - Sandeza's ARTA Voice Integration",description:"Sandeza's ARTA empowers your customer support team with a cutting-edge integration of Amazon Connect and Freshdesk. Simplify workflows, improve efficiency, and deliver exceptional customer experiences—all with a single, powerful solution.\r\n\r\nOverview\r\nSandeza's ARTA revolutionizes customer support by integrating Amazon Connect with Freshdesk through a custom-built softphone. This feature-rich solution enhances efficiency and delivers seamless customer interactions.\r\n\r\nKey Features\r\n\r\nCaller Identification –\r\nDisplays caller's name for recognized contacts.\r\nIdentifies unknown callers with manual ticket creation option.\r\nHighlights active tickets bases on Caller Identification.\r\nAuto-creates new tickets for first-time callers.\r\nTicket Updates –\r\nAutomatically logs detailed call information to relevant tickets.\r\nIncludes Amazon Connect log references.\r\nCall History –\r\nDisplay the last 25 call records.\r\nEnable outbound calls directly from call history.\r\nCreate new contacts from call history numbers.\r\nOutgoing Calls –\r\nClick-to-dial functionality from contact numbers.\r\nCall initiation directly from ticket pages.\r\nOther Utilities –\r\nSearch contacts from the dial pad.\r\nUpdate availability status.\r\nSend call logs for troubleshooting.\r\n\r\nBenefits \r\n\r\nProductivity –\r\nQuicker Access of Customer Information.\r\nSingle Pan operations for Ticket updates.\r\nCall logs into one unified platform.\r\nCustomer Experience –\r\nReal-time history data enable quicker reference.\r\nIntuitive Features for efficient customer interactions.\r\nDocumentation –\r\nCaptures every interaction automatically for accurate and detailed ticket management.",overview:"Amazon Connect is a CTI connector for Freshdesk with powerful features to solve customer issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17962\u002Flive_cover_art\u002Fthumb\u002Fsandezalogo2%203.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17962\u002Flive_cover_art\u002Fthumb2x\u002Fsandezalogo2%203.png"},categories:[N,aa,M,$],type:b,published_at:"2022-05-31T19:11:06.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:df,productName:k,productId:b,account:lC,platform_details:{"1.0":[],"2.0":[68549,76615,92726,100178,144039,164615]},hostproduct_ids:[b],short_description:a,addons:a},{id:126103,name:"custom_modules_1",display_name:hJ,description:"The custom module app allows agents to view Deals, Accounts, and other custom module information from the conversation inbox.\r\n\r\nThe custom modules can be related to contacts, accounts or deals",overview:"View Deals, Accounts, and other custom module-related information from the conversation inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F301621\u002Flive_cover_art\u002Fthumb\u002FCustom-modules-1-svg%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F301621\u002Flive_cover_art\u002Fthumb2x\u002FCustom-modules-1-svg%20%281%29.png"},categories:[Y,ak,az],type:b,published_at:"2024-06-11T10:56:59.000+05:30",options:a,modules:[r,e,m,y],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:df,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[345295,398955]},hostproduct_ids:[b,x],short_description:a,addons:a},{id:1988,name:"campaign_monitor-_em",display_name:"Campaign Monitor Lite",description:"1. Add contacts instantly to your mailing lists from Freshdesk and keep them updated on your products or services\r\n2. Export contacts to Campaign Monitor from tickets or contacts.\r\n3. Apart from managing mailing lists, you can also view campaigns directly from the app.",overview:"With Campaign Monitor, your email marketing needs are taken care of right from your messaging tool.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8891\u002Flive_cover_art\u002Fthumb\u002Fcampaign_monitor.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8891\u002Flive_cover_art\u002Fthumb2x\u002Fcampaign_monitor.png"},categories:[Y,ba,be,bD],type:b,published_at:"2023-09-13T14:22:09.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fc,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[1810]},hostproduct_ids:[b],short_description:a,addons:a},{id:2148,name:"freshengage_-_free_trial",display_name:"FreshEngage - Free Trial",description:lD,overview:"Save time, let AI tag, classify, prioratize and even assign tickets with Machine Learning.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8412\u002Flive_cover_art\u002Fthumb\u002FFreshEngage___Square_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8412\u002Flive_cover_art\u002Fthumb2x\u002FFreshEngage___Square_Logo.png"},categories:[eE,be,bn,bG],type:b,published_at:"2017-11-23T14:28:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fc,productName:k,productId:b,account:w,platform_details:{"1.0":[1941,2902],"2.0":[3955,26346,44591]},hostproduct_ids:[b],short_description:a,addons:a},{id:20039,name:"cleverly",display_name:lE,description:"Cleverly is an easy-to-use platform designed to make your customer service operations more efficient. We offer real-time triage, agent assistance, automated workflows and replies, knowledge management, and customer self-service — all seamlessly integrated with your Freshdesk account with just the click of a button.\r\n\r\nOur AI models learn from your data and from every customer interaction continuously, to keep improving over time and scale with your business. Cleverly's one-click integration is easy to set up and requires no AI knowledge or training from your side.\r\n\r\nIntegrating with Cleverly will allow you to:\r\n- Categorize and prioritize customer requests;\r\n- Suggest always up-to-date procedures and replies to your agents;\r\n- Automatically handle simple and repetitive requests.\r\n\r\nAs a result, you will be able to remove manual and repetitive work from your agents' tasks, reduce reply times and provide 24\u002F7 support to customers, improving CSAT and optimizing operations altogether. Cleverly also provides actionable metrics and insights for you to keep track of your Cleverly usage and make the best of it.",overview:"Improve your support efficiency with AI-based triage, automation, and agent assistance.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93002\u002Flive_cover_art\u002Fthumb\u002Flogo_cropped.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93002\u002Flive_cover_art\u002Fthumb2x\u002Flogo_cropped.png"},categories:[at,M,aS,O,ac],type:b,published_at:"2021-01-04T13:34:12.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dx,productName:k,productId:b,account:lE,platform_details:{"1.0":[],"2.0":[48659]},hostproduct_ids:[b],short_description:a,addons:a},{id:lF,name:lG,display_name:lH,description:lI,overview:lJ,cover_art:{thumb:lK,thumb2x:lL},categories:[M,Q,O,ac],type:b,published_at:lM,options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:bP,ratings_count:g,install_count:dx,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[lN,lO,lP]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:lQ,addon_type:b,product_id:b,currency_code:S,trial_period:d,price:lR},{addon_id:lS,addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:lT},{addon_id:lU,addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:lV,addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:lW,addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dE},{addon_id:lX,addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:lY,addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hK}]},{id:hL,name:"spinify_-_lively_leaderboards",display_name:"Spinify - Lively Leaderboards",description:"Motivate your team with leaderboards, focusing on individual progress. Countdown time to win!\r\n\r\nIntegrate Spinify with Freshdesk to motivate disengaged employees. Spinify leaderboards on agent and company performance will engage your staff. Engaged staff are more creative and more productive. Use Spinify with Freshdesk to outperform competitiors and motivate your agents to close more tickets.\r\n\r\nThe Easiest Motivation Platform\r\n- Link your data within seconds\r\n- Create leaderboards within minutes\r\n- Monitor performance from a distance\r\n- See your team progress to a target\r\n- No coding\u002FIT required\r\n- No psychologists required\r\nCheckout spinify.com for more info on how our leaderboards will help your team.",overview:"Spinify allows leaderboards that Gamify Freshdesk activities to increase engagement and productivity",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F504\u002Flive_cover_art\u002Fthumb\u002FFreshdeskStore.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F504\u002Flive_cover_art\u002Fthumb2x\u002FFreshdeskStore.png"},categories:[as,P],type:b,published_at:"2023-05-26T13:52:36.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:d,productName:k,productId:b,account:"Spinify",platform_details:{"1.0":[339],"2.0":[lZ]},hostproduct_ids:[b],short_description:a,addons:a},{id:28074,name:"opinyin_surveys",display_name:l_,description:"Opinyin is the ultimate CSAT survey solution that addresses the hassle of manually analyzing customer satisfaction feedback. With Opinyin's AI-powered abilities, you can effortlessly uncover crucial pain and pleasure points from your customer feedback, leading to a more informed understanding of your customer sentiments. \r\n\r\nKey Features of this app include: \r\n- Patented AI technology that automatically detects and highlights customer pain and pleasure points within free text feedback\r\n- Comparative Linguistic Analysis Scores™ that provide an insightful analysis of customer sentiment, allowing you to easily interpret customer satisfaction scores\r\n- Real-time visualization of both given scores and linguistic analysis trends, along with a comprehensive list of ticket linked responses and a powerful topic explorer with AI-driven meaning filters\r\n- Ability to send unlimited invites for fully branded, web-based surveys with industry-standard satisfaction measurement questions, without the need for personal data to leave your Freshdesk domain\r\n- Option for the Opinyin App to send out survey invites directly from your Freshdesk domain when triggered by agent-inserted messages or configured ticket criteria\r\n\r\nAdvantages of using this app are:\r\n- Gain a deeper understanding of customer satisfaction through AI-powered analysis, leading to improved customer retention and loyalty\r\n- Effortlessly collect and analyze free-text feedback, allowing you to uncover valuable insights that go beyond standard satisfaction measurements\r\n- Increase response rates and customer engagement by using a conversational survey style borrowed from social media engagement techniques\r\n\r\nStill struggling with manual CSAT survey analysis? Say goodbye to the tedious and time-consuming process with Opinyin. Install the app now and revolutionize the way you understand and improve customer satisfaction!\r\n\r\nFull access to a dedicated admin portal provides custom survey creation and account management at a very reasonable monthly or annual subscription price.\r\n\r\nINSTALL THE OPINYIN APP NOW AND TRY IT FREE FOR 21 DAYS\r\n\r\nNPS is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.",overview:"Opinyin: AI-powered CSAT survey solution integrated with Freshdesk for analyzing customer satisfaction feedback.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47082\u002Flive_cover_art\u002Fthumb\u002Fop_logo_multi_colored.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47082\u002Flive_cover_art\u002Fthumb2x\u002Fop_logo_multi_colored.png"},categories:[at,ca,as,P,bn],type:b,published_at:"2024-08-08T14:37:19.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:d,productName:k,productId:b,account:fZ,platform_details:{"1.0":[],"2.0":[71137,84907,89054,101386,104288,105952,112407,398932]},hostproduct_ids:[b],short_description:"Awesome CSAT Surveys with AI Power",addons:a},{id:65802,name:"pdf_preview",display_name:l$,description:"The PDF Preview app for Freshdesk enables support agents to view PDF attachments within tickets, without the need to download the file to your system before opening it.\r\n\r\nKey Features:\r\n\r\n✨ Instant PDF Previews: Say goodbye to the hassle of downloading PDF files before viewing. With PDF Preview for Freshdesk, your agents can seamlessly access and view PDF documents within the ticket interface, saving valuable time and effort.\r\n\r\n✨ Effortless Integration: Our app seamlessly integrates into Freshdesk, ensuring a user-friendly experience without the need for complex configurations or setups.\r\n\r\n✨ Streamlined Support Workflow: By eliminating the need to download documents locally, your support agents can focus on addressing customer queries promptly and efficiently, enhancing overall support workflow.\r\n\r\n✨ Customer-Centric Assistance: Provide top-notch service by having all necessary information at your fingertips. View PDF attachments in real-time, enabling a more personalized and informed interaction with customers.\r\n\r\n✨ Secure and Efficient: PDF Preview for Freshdesk maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agents file system.\r\n\r\nUpgrade your support experience with PDF Preview for Freshdesk: Try PDF Preview today.\r\n\r\nQuestions? Please reach out to support@canary-apps.com",overview:ma,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20856\u002Flive_cover_art\u002Fthumb\u002Fpdf-preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20856\u002Flive_cover_art\u002Fthumb2x\u002Fpdf-preview.png"},categories:[aO,ai,aa,M,ac],type:b,published_at:"2023-11-03T09:54:58.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:cN,ratings_count:h,install_count:d,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[221720,249408,262346,272392,278172]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__65802_278172_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__65802_278172_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ed},{addon_id:"marketplaceapp__65802_278172_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:bK},{addon_id:"marketplaceapp__65802_278172_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__65802_278172_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__65802_278172_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__65802_278172_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY}]},{id:152872,name:"preview_attachments_1",display_name:"Preview Attachments",description:"Instant Previews for All Your Files\r\n\r\nSay goodbye to the hassle of downloading files before viewing. With our Preview app for Freshdesk, your agents can seamlessly access and view documents directly within the ticket interface, saving valuable time and effort.\r\n\r\n✨ Effortless Integration\r\nOur app integrates smoothly into Freshdesk, providing a user-friendly experience without the need for complex configurations or setups. It's quick, easy, and hassle-free.\r\n\r\n✨ Streamlined Support Workflow\r\nBy eliminating the need to download files locally, your support agents can focus on addressing customer queries promptly and efficiently. This enhances the overall support workflow, allowing your team to work smarter, not harder.\r\n\r\n✨ Customer-Centric Assistance\r\nDeliver top-notch service by having all necessary information at your fingertips. View attachments in real-time, enabling more personalized and informed interactions with customers. Whether it’s mp4, mp3, jpg, png, or pdf, you’ll have immediate access to what you need.\r\n\r\n✨ Secure and Efficient\r\nOur Preview app maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agent's system. Everything stays secure and accessible within Freshdesk.\r\n\r\n✨ Supported formats are PNG, JPG, JPEG, GIF, SVG, MP4, MOV, MP3, PDF, DOC, DOCX, CSV, XLSX, XLS, and ODS.\r\n\r\nUpgrade your support experience with our Preview app for Freshdesk. Try it today and see the difference!",overview:"Maximize control over ticket attachments, filter, and preview swiftly",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F278251\u002Flive_cover_art\u002Fthumb\u002FPreview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F278251\u002Flive_cover_art\u002Fthumb2x\u002FPreview.png"},categories:[M,bz,ac],type:b,published_at:"2024-07-03T20:42:47.000+05:30",options:a,modules:[r,e,l],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:g,ratings_count:x,install_count:d,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[378657,393253]},hostproduct_ids:[b,g],short_description:a,addons:[{addon_id:"marketplaceapp__FD_152872_393253_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:hM},{addon_id:"marketplaceapp__FS_152872_393253_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:hM},{addon_id:"marketplaceapp__FD_152872_393253_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:mb},{addon_id:"marketplaceapp__FS_152872_393253_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:fd},{addon_id:"marketplaceapp__FD_152872_393253_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fd},{addon_id:"marketplaceapp__FS_152872_393253_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:f_},{addon_id:"marketplaceapp__FD_152872_393253_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:f_},{addon_id:"marketplaceapp__FS_152872_393253_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:mc},{addon_id:"marketplaceapp__FD_152872_393253_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:mc},{addon_id:"marketplaceapp__FS_152872_393253_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_152872_393253_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_152872_393253_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:md}]},{id:1291,name:"brightpearl",display_name:"Brightpearl",description:"Help your support agents by providing more information at their fingertips. Using the contact email address, this app will show customer or supplier information, as well as orders, whenever you are looking at a ticket or a contact in Freshdesk.",overview:"Show Brightpearl contact and order information in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1921\u002Flive_cover_art\u002Fthumb\u002FLogo_Brightpearl_logo_Blue_tag.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1921\u002Flive_cover_art\u002Fthumb2x\u002FLogo_Brightpearl_logo_Blue_tag.png"},categories:[Y,au,ak,aB],type:b,published_at:"2018-09-05T17:37:27.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:de,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[1131]},hostproduct_ids:[b],short_description:a,addons:a},{id:54496,name:"webex_contact_center",display_name:"Webex Contact Center",description:"As a cloud-based subscription, Webex Contact Center offers you the technological advances you need and the service your customers want while minimizing upfront capital investment. Webex Contact Center integration with Freshdesk unlocks the following capabilities\r\n\r\n* Handle Inbound\u002FOutbound calls within Freshdesk: Accepting Inbound calls, making outbound calls, Call Control for Transfer & Conference, Recording Control to Pause\u002FResume call recording\r\n* Match and Screen Pop Contacts, cases: Serving customer information from Webex Contact Center and popping up a relevant recording within Freshdesk console (customer record)\r\n* Click to Dial: Allowing the Agents to click on a contact and make an out-dial call\r\n* Activity records: Offering reporting capabilities by showing the activity records",overview:"Handle Webexcc Inbound\u002FOutbound calls within Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69445\u002Flive_cover_art\u002Fthumb\u002Fwebexbycisco-3d-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69445\u002Flive_cover_art\u002Fthumb2x\u002Fwebexbycisco-3d-400x400.png"},categories:[N,Q,O,$],type:b,published_at:"2023-01-25T13:44:12.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:de,productName:k,productId:b,account:"Cisco",platform_details:{"1.0":[],"2.0":[167998,208406]},hostproduct_ids:[b],short_description:"Future of customer experience",addons:a},{id:62049,name:"ticket_parser_by_knots",display_name:"Ticket Parser by Knots",description:"Search for patterns and recognize IDs, e-mail address, data, or any other info based on a specific regular expression and store it in a custom field in Freshdesk with the Knots Parsing app.\r\n\r\nContext info is the key to solving tickets quickly, automating processes, and connecting Freshdesk to your CRM tool, ERP, webshop, or any other backend system. The values can also be used for automatic connection to your ticket sidebar apps",overview:"Knots parsing app finds and extracts information from Freshdesk tickets based on patterns.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94026\u002Flive_cover_art\u002Fthumb\u002Flogo-freshdesk.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94026\u002Flive_cover_art\u002Fthumb2x\u002Flogo-freshdesk.png"},categories:[M,aS,O,bz,ac],type:b,published_at:"2023-04-10T09:43:48.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:de,productName:k,productId:b,account:"Knots",platform_details:{"1.0":[],"2.0":[205032]},hostproduct_ids:[b],short_description:"Extra relevant ticket information",addons:a},{id:2325,name:"supportsync",display_name:"SupportSync",description:"SupportSync RMA helps customer service agents quickly create, view and track product returns (RMA's) while providing return centers with powerful processing tools and features. Easy to use interface. Improve your customers service experience and your brands service reputation. Synchronize your customers with your support teams and return centers in real time. Reduce costs by improving efficiency and customer adding service automation. Integrates with major shipping carriers (UPS, FedEx and USPS). We provide customer service agents on the Freshdesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Freshdesk platform while utilizing the powerful features of the SupportSync application. SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions.",overview:"Create and access product returns (RMAs) in SupportSync from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5232\u002Flive_cover_art\u002Fthumb\u002FSS_Icon_Big.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5232\u002Flive_cover_art\u002Fthumb2x\u002FSS_Icon_Big.jpg"},categories:[an,ab,P],type:b,published_at:"2018-02-02T18:13:40.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dg,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[2115]},hostproduct_ids:[b],short_description:a,addons:a},{id:7531,name:"workflowmax",display_name:"WorkFlowMax",description:"The WorkflowMax app allows you to manage all your time-tracking and invoicing needs from your Freshdesk account. Some of the benefits of this app are as follows:\r\n\r\n1. Track time spent on support and add it to WorkflowMax for invoicing.\r\n2. When syncing a timesheet entry from Freshdesk to WorkflowMax, the app allows you to select the Client, Staff, Job, and Task in the timesheet entry which is supposed to be linked.\r\n3. Log Time to WorkflowMax link in the app allows the user to log time spent in WorkflowMax as well as in Freshdesk time log.\r\n4. Sync existing time entry to WorkflowMax link in the app which has various new features. The time entries have the option to Edit and Delete if the time is added to WorkflowMax timesheet.\r\n5. If the time entry is not logged in the WorkflowMax timesheet, then it will have the option to either delete the time from Freshdesk or add the particular time entry to WorkflowMax.\r\n6. The different time entries can be identified from the Freshdesk and WorkflowMax logos at the bottom of each time entries.\r\n7. Multiple time entries can be logged into WorkflowMax by checking the checkbox and clicking the save button. The checkbox in time entries will be seen only if it is not available in WorkflowMax.\r\n8. Additional features have been included such as Freshdesk time log application has an option to edit and delete the time entry which will reflect in the WorkflowMax timesheet directly only if the time entry in Freshdesk is synced with WorkflowMax timesheet.",overview:"Manage your time and invoicing needs on the go from your Freshdesk account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1357\u002Flive_cover_art\u002Fthumb\u002Fworkflowmaxlogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1357\u002Flive_cover_art\u002Fthumb2x\u002Fworkflowmaxlogo.jpg"},categories:[ah,bs,av,bl],type:b,published_at:"2018-11-02T14:29:33.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:b,install_count:dg,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[10713,18120,22629,27826,34040,82032,85928,87103,90447]},hostproduct_ids:[b],short_description:a,addons:a},{id:81096,name:"akin_ai_agent_3",display_name:"D3x AI agent",description:"- Increase your agent productivity\r\n- Improve customer satisfaction\r\n- Smart AI responses based on YOUR hospitality business data\r\n- Configurable response style to match your business voice",overview:"Drafts customer service communications tailored to your hospitality business, for use with Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69018\u002Flive_cover_art\u002Fthumb\u002Flogo-1024x1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69018\u002Flive_cover_art\u002Fthumb2x\u002Flogo-1024x1024.png"},categories:[at,aa,M],type:b,published_at:"2024-02-12T12:33:35.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:dg,productName:k,productId:b,account:"D3x",platform_details:{"1.0":[],"2.0":[263457,270702,275259,287013,291746,295341]},hostproduct_ids:[b],short_description:a,addons:a},{id:82115,name:"mercado_libre",display_name:"Mercado Libre",description:"Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a MercadoLibre event takes place. Agents will have all the information they need about the product and order right inside Freshdesk without having to go back and forth between platforms, making customer support a much simpler task.\r\n\r\nYou can select the MercadoLibre events to trigger the creation of tickets:\r\n- Questions posted on MercadoLibre product pages.\r\n- Purchases.\r\n- Post-sale messages from your customers.\r\n- Claims opened by your customers.\r\n\r\n\r\nBenefits of using the app:\r\n- Rest assured that all your MercadoLibre questions and messages are addressed.\r\n- Questions posted on your product pages are created as Freshdesk tickets.\r\n- Contact your customers as soon as they purchase.\r\n- Respond to your customers’ post-sale questions from Freshdesk.\r\n- Respond to claims from Freshdesk.\r\n- Define the default field values for tickets created from questions, sales, and post-sale messages.\r\n- Agents can see all the product information they need inside the Freshdesk ticket.\r\n- Agents respond from Freshdesk and users see the response in MercadoLibre.\r\n- Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets.",overview:"Manage claims and follow up on questions and post-sale messages from MercadoLibre, inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51128\u002Flive_cover_art\u002Fthumb\u002Flogo_homecom_v2%20%283%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51128\u002Flive_cover_art\u002Fthumb2x\u002Flogo_homecom_v2%20%283%29.png"},categories:[au,aB,bH],type:b,published_at:"2023-09-25T10:48:23.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:x,install_count:dg,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[267747,269642,270787]},hostproduct_ids:[b],short_description:a,addons:a},{id:86385,name:"zuper_fsm",display_name:"Zuper | FSM",description:"Empower your technicians, delight your customers, and optimize your field service operations with the Zuper and Freshdesk integration.\r\n\r\nKey Features:\r\n\r\n· Convert Freshdesk tickets to actionable field service jobs right from the ticket screen.\r\n· Assign technicians based on their skills, location, and availability, and efficiently schedule jobs.\r\n· Keep tabs on your field technicians with real-time status updates and without having to switch platforms. Whether they're en route, on-site, or wrapping up a job, you'll always be in the loop.\r\n· Field technicians can also access and manage their jobs via the Zuper mobile app. They can confirm job statuses, provide ETAs, and access navigation maps for guidance.\r\n· Add assets and parts required for the jobs directly from the Zuper widget, which you can access within the Freshdesk ticket screen.\r\n· Field technicians can add notes or images, which sync with both Zuper and Freshdesk. Notes from the ticket screen are also pushed back to the field technicians, enabling seamless collaboration among all stakeholders.\r\n· Collect valuable customer feedback, capture digital signatures, and attach job-specific documents, all while maintaining a detailed job history.\r\n· With this bi-lateral integration, all job-related status updates are synchronized between Freshdesk and Zuper.\r\n\r\nWhy Choose Zuper:\r\n\r\n· Zuper is the most flexible and customizable field service management platform.\r\n· Elevate customer satisfaction with efficient service delivery.\r\n· Optimize your field service operations and minimize manual effort.\r\n· Stay ahead of the curve with real-time updates and work order management.\r\n· All your work order details are available in a centralized location and made accessible to all stakeholders.\r\n\r\nExperience the power of an all-in-one solution, offering a streamlined path from ticket creation to job completion.",overview:"Simplify and streamline your field service operations, from ticket creation to job completion.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58368\u002Flive_cover_art\u002Fthumb\u002Fcolor_logomark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58368\u002Flive_cover_art\u002Fthumb2x\u002Fcolor_logomark.png"},categories:[an,P,cu,M],type:b,published_at:"2025-01-20T22:57:17.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dg,productName:k,productId:b,account:hN,platform_details:{"1.0":[],"2.0":[285579,291326,333028,345188,418115,429217,433591,437478,496327,545823]},hostproduct_ids:[b],short_description:a,addons:a},{id:9686,name:"whitelisted_domains_validator",display_name:"Whitelisted domains validator",description:"This app allows you to validate the email domains that agents can send responses to. Once the app is set up agents will be able to send responses only to the whitelisted domains. This would prevent agents from sending out responses to contacts in restricted domains ensuring the set security standards are always adhered to.\r\n\r\nNote:\r\na. This app is applicable for CC and BCC of reply conversations only.\r\nb. The format for entering the domains is: \" gmail.com\"",overview:"Have complete control over email domains and restrict agents from responding to invalid domains.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6869\u002Flive_cover_art\u002Fthumb\u002FAsset_1_8.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6869\u002Flive_cover_art\u002Fthumb2x\u002FAsset_1_8.png"},categories:[cS,cT,a$],type:b,published_at:"2023-09-13T14:29:59.000+05:30",options:a,modules:[n,e],supported_modules:[n,e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[16519,lx]},hostproduct_ids:[b],short_description:a,addons:a},{id:47843,name:"bulksms",display_name:"BulkSMS for Freshdesk",description:"The BulkSMS App for Freshdesk is a purpose-built and deeply-integrated app that makes it quick and easy to send SMS text messages to your contacts. It includes message templates, reply messages, delivery reports, custom sender IDs, and more. \r\n\r\nKey Features: \r\n- Conversation-style chat with ticket requestor\r\n- Full SMS history includes reply messages and delivery reports\r\n- Custom templates with standard and custom token fields \r\n- SMSes sent and received added to the relevant ticket correspondence\r\n- Auto-Ticket creation if a message is received for a contact with no active ticket",overview:"A deeply integrated SMS messaging app that enables you to send and receive SMS messages globally.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34874\u002Flive_cover_art\u002Fthumb\u002FLogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34874\u002Flive_cover_art\u002Fthumb2x\u002FLogo_400x400.png"},categories:[N,ad,aj,Q,O],type:b,published_at:"2023-01-17T08:40:08.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:k,productId:b,account:"BulkSMS",platform_details:{"1.0":[],"2.0":[140009,184321,201107,208691]},hostproduct_ids:[b],short_description:"360 SMS Solution",addons:a},{id:194112,name:"ringcentral_ringcx_for_freshdesk_2",display_name:"RingCentral RingCX for Freshdesk",description:"The RingCX for Freshdesk app provides seamless integration between Freshdesk and your RingCX contact center to provide a single pane of glass agent experience.\r\n\r\nIt offers the following features:\r\n\r\nOmnichannel customer engagement\r\nHandle inbound voice calls, live chat interactions, and more directly from your account within Freshdesk.\r\nGive your agents a complete view of the customer journey so they can serve customers better.\r\n\r\nTight integration with your Freshdesk CRM data\r\nQuickly identify customers for personalized experiences.\r\nEasily create new tickets or update existing ones for faster after-contact work.\r\n\r\nEasy to deploy and use\r\nPrebuilt integration to deploy in hours, not weeks.\r\nUse your browser on any platform (Windows®, Mac®), no software installation is needed.\r\n\r\nFor more information please refer to https:\u002F\u002Fsupport.ringcentral.com\u002Farticle-v2\u002FUsing-the-RingCX-app-for-Freshdesk.html?brand=RingCentral&product=RingCX&language=en_US",overview:"RingCX for Freshdesk supports integration between your RingCX contact center and Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F211491\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F211491\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,aj,$],type:b,published_at:"2024-10-23T11:23:00.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:X,freddy_ai_compliance:X,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:ch,productName:k,productId:b,account:"Ringcentral",platform_details:{"1.0":[],"2.0":[439160]},hostproduct_ids:[b],short_description:a,addons:a},{id:247,name:"braintree_by_chargedesk",display_name:"Braintree by ChargeDesk",description:"ChargeDesk gives you access to your Braintree data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show PayPal, Stripe, Chargify, Zuora & Recurly payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Edit existing subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping thousands of companies provider better billing support for millions of their customers.",overview:"Manage Braintree payments inside Freshdesk. Refund payments, manage subscriptions & more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F742\u002Flive_cover_art\u002Fthumb\u002Flogo_braintree.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F742\u002Flive_cover_art\u002Fthumb2x\u002Flogo_braintree.png"},categories:[bi,bs,av],type:b,published_at:"2023-05-08T17:51:15.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:co,productName:k,productId:b,account:dk,platform_details:{"1.0":[hO],"2.0":[3957,8695]},hostproduct_ids:[b],short_description:a,addons:a},{id:12408,name:"catch",display_name:"Catch",description:"This integration enables you to get your catch order messages that are converted into Freshdesk tickets and allows you to reply to them from the Freshdesk ticket details page itself.\r\n\r\nWith the ability to add canned response messages and invoices, you will feel like you're sitting inside the catch platform.",overview:"Stay up to date on any Catch order queries, and reply to those questions instantly from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80421\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80421\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[au,aB],type:b,published_at:"2023-09-18T11:04:42.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:co,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[25269,52439]},hostproduct_ids:[b],short_description:a,addons:a},{id:1937,name:"nimble-crm",display_name:"Nimble-CRM",description:"Agents will be able to retrieve contact details of customers from Nimble and see it in an interactive widget inside Freshdesk.\r\n\r\nIf the customer does not exist as a contact inside Nimble, the agent can create a new Nimble entry from within the Freshdesk ticket detail page and also from contact detail page\r\n\r\nUsing the +Create button, agents can enter customer details and submit, and the data will be automatically added to Nimble as well.",overview:"Installing the Nimble app for your Freshdesk will let you access additional information about your requesters from Nimble within your helpdesk. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7391\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7391\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ba],type:b,published_at:"2017-11-13T22:08:34.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dr,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1763]},hostproduct_ids:[b],short_description:a,addons:a},{id:6660,name:"podio_tasks",display_name:"Podio Tasks",description:"* Create a task in Podio Organization and Workspace from a Freshdesk ticket.\r\n* When creating a task in Podio, it automatically appends Freshdesk ticket URL to the task description.\r\n* Link the Podio task to a Freshdesk ticket and view task details.\r\n* Unlink a Podio task from a Freshdesk ticket.",overview:"This app enables you to manage Podio tasks in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0666\u002Flive_cover_art\u002Fthumb\u002FPodio.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0666\u002Flive_cover_art\u002Fthumb2x\u002FPodio.png"},categories:[ah,aw],type:b,published_at:"2018-09-14T04:03:08.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dr,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[8814,71139,143750]},hostproduct_ids:[b],short_description:a,addons:a},{id:33751,name:"teamwork_projects_connector",display_name:"Teamwork Projects Connector",description:"You can create new tasks or connect to existing tasks in Teamwork Projects right from within the Freshdesk Ticket with Teamwork Projects.\r\n\r\nChoose from projects, task lists, assignees and create your tasks on the fly.\r\n\r\nTasks are connected to the ticket then and every comment in Teamwork Projects is sent to Freshdesk as private note.\r\n\r\nYou can add or connect several tasks per ticket. Tasks in Teamwork include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service).\r\n\r\nFeatures within Freshdesk:\r\n- create task\r\n- link existing task\r\n- update task\r\n- unlink task\r\n- remove task\r\n- upload initial ticket attachments to teamwork task\r\n\r\nFeatures within Teamwork:\r\n- add a comment to the task will add a note on the ticket\r\n- resolve task can change the status of the ticket and inform the related agent",overview:"Create and connect your Freshdesk Tickets to your Teamwork Projects Project Management",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15733\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_Teamwork_Projects.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15733\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_Teamwork_Projects.png"},categories:[ah,ab,P,aw],type:b,published_at:"2023-10-12T14:29:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:dr,productName:k,productId:b,account:eu,platform_details:{"1.0":[],"2.0":[89136,126959,273867]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__33751_273867_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__33751_273867_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cy},{addon_id:"marketplaceapp__33751_273867_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__33751_273867_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__33751_273867_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:kt},{addon_id:"marketplaceapp__33751_273867_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__33751_273867_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:eZ}]},{id:63043,name:"woocommerce_by_taaza",display_name:"WooCommerce 360",description:"Introducing the ultimate solution for seamless customer service and e-commerce management - the WooCommerce 360 app for Freshdesk. This powerful app, installed directly on Freshdesk, allows you to easily access and manage customer information and order details all in one place.\r\n\r\nWith this app, you can view customer details such as purchase history, shipping, and billing information directly from Freshdesk. This eliminates the need to switch between multiple platforms and saves valuable time for your customer service team.\r\n\r\nAdditionally, the app allows you to add order notes and issue refunds directly within Freshdesk. This streamlined process ensures that all customer interactions are tracked and recorded in one central location, providing you with a comprehensive view of your customer's experience.\r\n\r\nSay goodbye to the hassle of managing multiple platforms and hello to streamlined customer service and e-commerce management with the WooCommerce and Freshdesk Integration app.\r\n\r\nKey features of this app:\r\n• Display list of orders placed - sorted from the newest to the oldest\r\n• Display the order details including order number, status, items purchased, coupons, notes, fees, and refunds\r\n• Search order by order ID\r\n• Refund purchased items\r\n• Apply coupons to orders",overview:"Display WooCommerce orders and customer details, add notes, coupons, and issue refunds.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34036\u002Flive_cover_art\u002Fthumb\u002Fwoocommerce.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34036\u002Flive_cover_art\u002Fthumb2x\u002Fwoocommerce.png"},categories:[au,aB],type:b,published_at:"2024-10-30T11:14:44.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:dr,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[209073,221416,224709,263776,319917,335891,449168]},hostproduct_ids:[b],short_description:"Manage WooCommerce orders",addons:[{addon_id:"marketplaceapp__63043_449168_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:dv},{addon_id:"marketplaceapp__63043_449168_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:eF},{addon_id:"marketplaceapp__63043_449168_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:cn},{addon_id:"marketplaceapp__63043_449168_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:fe},{addon_id:"marketplaceapp__63043_449168_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ff},{addon_id:"marketplaceapp__63043_449168_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cv},{addon_id:"marketplaceapp__63043_449168_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hA}]},{id:152785,name:"ticket_reopen_1",display_name:"Ticket Reopen",description:"Seamlessly Scheduling:\r\n\r\nWith a simple selection of date and times, you can schedule ticket reopening. Just click submit, and the app handles the rest.\r\n\r\nInstant Confirmation: \r\n\r\nOnce you've scheduled a reopening, a success message confirms the action, ensuring timely ticket handling.\r\n\r\nFlexible for Status Selection:\r\n\r\nChoose from preset statuses or create custom ones to reopen tickets according to your preference.\r\n\r\nTime Constraints:\r\n\r\nOur app prevents scheduling tickets in the past or within six minutes of the current time. It also notifies you if a ticket is already open or if there are any other errors.\r\n\r\n \r\nAgent Benefits:\r\n\r\nEnhance productivity by efficiently managing tickets without worrying about forgetting tasks or adding them to the backlog.",overview:"Our app integrates into the ticket sidebar, allowing you to reopen tickets effortlessly.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F587251\u002Flive_cover_art\u002Fthumb\u002FReopen%201%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F587251\u002Flive_cover_art\u002Fthumb2x\u002FReopen%201%20%281%29.png"},categories:[M,aR,O,bz,ac],type:b,published_at:"2025-02-12T13:12:13.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cZ,ratings_count:j,install_count:dr,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[378534,542974,555989]},hostproduct_ids:[b],short_description:"Optimize ticket reopening by adding",addons:[{addon_id:"marketplaceapp__FD_152785_555989_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_152785_555989_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:md},{addon_id:"marketplaceapp__FD_152785_555989_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"83.5"},{addon_id:"marketplaceapp__FD_152785_555989_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:f$},{addon_id:"marketplaceapp__FD_152785_555989_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fd},{addon_id:"marketplaceapp__FD_152785_555989_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:mb},{addon_id:"marketplaceapp__FD_152785_555989_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:hM}]},{id:jZ,name:"chargify_by_chargedesk",display_name:me,description:"ChargeDesk gives you access to your Chargify data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show Stripe, PayPal, Braintree, Zuora & Recurly payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges\r\n- Create new subscriptions\r\n- Download invoices\r\n- Edit customer details\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping thousands of companies provider better billing support for millions of their customers.",overview:"Manage Chargify payments inside Freshdesk. Refund payments, manage subscriptions, edit customers and much more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3345\u002Flive_cover_art\u002Fthumb\u002Flogo_chargify.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3345\u002Flive_cover_art\u002Fthumb2x\u002Flogo_chargify.png"},categories:[bi,bs,av],type:b,published_at:mf,options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cB,productName:k,productId:b,account:dk,platform_details:{"1.0":[],"2.0":[5649]},hostproduct_ids:[b],short_description:a,addons:a},{id:mg,name:mh,display_name:mi,description:mj,overview:mk,cover_art:{thumb:ml,thumb2x:mm},categories:[Q,O],type:b,published_at:mn,options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cc,ratings_count:j,install_count:cB,productName:k,productId:b,account:ea,platform_details:{"1.0":[],"2.0":[mo,mp,mq]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:mr,addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:ms,addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ev},{addon_id:mt,addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ga},{addon_id:mu,addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:mv,addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:mw,addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aH},{addon_id:mx,addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cR}]},{id:86987,name:"jira_service_management-freshdesk_integration",display_name:"Jira Service Management-Freshdesk Integration",description:"The Jira service management-Freshdesk Integration app enables the agent without leaving their Freshdesk interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement, or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshdesk user inputs and selections in the Create New Issue form, the Issue will be created instantly in the Jira service management\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button\r\n \r\nThe Link button in the Freshdesk-JIRA app allows the support agent to link an existing JIRA Issue to the current Freshdesk ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshdesk - The JIRA app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshdesk to JIRA while notifying",overview:"Integration between Freshdesk and Jira Service Management. Create, link and notify JIRA Issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78968\u002Flive_cover_art\u002Fthumb\u002Fimages.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78968\u002Flive_cover_art\u002Fthumb2x\u002Fimages.png"},categories:[bj,bA],type:b,published_at:"2024-01-05T14:11:28.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:g,install_count:cB,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[288269]},hostproduct_ids:[b],short_description:"Jira Service Management-Freshdesk",addons:a},{id:166612,name:"pipedrive_connector_app_1",display_name:my,description:"The Pipedrive Connector App integrates with Freshdesk, providing agents and admins with data from your CRM.\r\n\r\nThe app includes two components:\r\n\r\n1. An inbox view that displays customer details from Pipedrive using their email ID. Agents will be able to view Lead, Contact, and Account information\r\n\r\n2. A data sync feature powered by the Connector App add-on. With this feature, admins will be able to sync Contacts and Account information between Freshdesk and Pipedrive. This allows admins to perform automations and view reports on Freshdesk absed on data from Pipedrive",overview:"View Pipedrive data inside Freshdesk and perform data sync",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F216661\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F216661\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-11-29T16:30:30.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:cB,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[396309,430752,512627]},hostproduct_ids:[b],short_description:a,addons:a},{id:289752,name:"email_template_management_for_freshdesk",display_name:"Email Template Management for Freshdesk",description:"This app empowers your Freshdesk agents to deliver consistent, professional, and personalized customer communication through smart email templates. It eliminates repetitive typing, ensures brand consistency, and boosts agent productivity.Solutions:\r\nImproved Customer Experience: Consistent and professional communication leads to happier customers.\r\nIncreased Agent Productivity: Agents save time and effort by using pre-designed templates instead of writing emails from scratch.\r\nEnhanced Brand Consistency: Maintain a uniform brand voice and visual identity across all customer interactions.\r\nReduced Errors: Minimize typos and grammatical errors with pre-written, proofread templates.\r\nSimplified Email Management: Easily manage and update email templates from a central location.\r\nTop Features:\r\nConditional Template Selection: Automatically suggest or apply email templates based on ticket properties like group, type, or product, ensuring the most relevant response is used. This is our unique selling proposition (USP), saving agents time searching for the right template.\r\nCustomizable Templates with CSS Editor: Design visually appealing email templates using a built-in CSS editor. Add header images, footers, and customize the overall look and feel to match your brand.\r\nSnippet Insertion for Auto-Responses: Craft automated responses with placeholders (snippets) for agent input, allowing for personalized yet efficient auto-replies.\r\nExample Use Case:Imagine a customer submits a ticket about a broken widget. The agent opens the ticket, and the app automatically suggests the \"Broken Widget Response\" template because the ticket type is \"Widget Issue.\" The agent previews the template, which includes pre-written sections about troubleshooting and return procedures. They then personalize the response by adding a quick note specific to the customer's situation before sending.",overview:"Streamline email communication in Freshdesk with customizable templates for consistent and efficient replies.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F257982\u002Flive_cover_art\u002Fthumb\u002FEmail%20Template%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F257982\u002Flive_cover_art\u002Fthumb2x\u002FEmail%20Template%20%281%29.jpg"},categories:[aa,M],type:b,published_at:"2025-02-12T14:32:13.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cB,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[547722]},hostproduct_ids:[b],short_description:a,addons:a},{id:249,name:"recurly_by_chargedesk",display_name:"Recurly by ChargeDesk",description:"ChargeDesk gives you access to your Recurly data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show PayPal, Braintree, Chargify, Zuora & Stripe payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping thousands of companies provider better billing support for millions of their customers.",overview:"Manage Recurly payments inside Freshdesk. Refund payments, manage subscriptions, invoices & more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F942\u002Flive_cover_art\u002Fthumb\u002Flogo_recurly.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F942\u002Flive_cover_art\u002Fthumb2x\u002Flogo_recurly.png"},categories:[bi,av],type:b,published_at:"2023-05-08T17:51:35.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:bQ,productName:k,productId:b,account:dk,platform_details:{"1.0":[eS],"2.0":[3959,8693]},hostproduct_ids:[b],short_description:a,addons:a},{id:26680,name:"freshdesk_customer_success",display_name:"Freshsuccess",description:"The integration enables your support team with rich customer data provided by Freshsuccess.\r\n\r\nUsing data from Freshsuccess, the ticket details within Freshdesk will be enhanced with key information about the customer, providing much-needed context for agents when working on customer issues or performing triaging.\r\n\r\nWith a fully customizable layout, you can tune the data provided to your agents to meet the needs of your business and ensure they have what they need to address customer needs more quickly and efficiently.",overview:"Empowers agents by enhancing each ticket with rich account details from Freshsuccess.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08662\u002Flive_cover_art\u002Fthumb\u002F02_Customer_success_brand_mark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08662\u002Flive_cover_art\u002Fthumb2x\u002F02_Customer_success_brand_mark.png"},categories:[Y,an,P,bb,az],type:b,published_at:"2023-05-24T17:25:07.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:b,install_count:bQ,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[67732,101421,102351,103159,106782,120035,123640,145163,170178,189469,231438]},hostproduct_ids:[b],short_description:a,addons:a},{id:59162,name:"magento_2_connector",display_name:mz,description:"The Magento 2 Connector for Freshdesk will allow you to connect your Magento 2 store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the Magento 2 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store. You can sync your stores with Freshdesk account and get updates for contacts and orders.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).\r\n6) Webhooks support: Freshdesk can get data about new customers and orders and create\u002Fupdate contacts or create tickets for any contact.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with Magento 2 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26195\u002Flive_cover_art\u002Fthumb\u002Fmagento2-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26195\u002Flive_cover_art\u002Fthumb2x\u002Fmagento2-logo.png"},categories:[au,aB,M,ac],type:b,published_at:"2025-02-11T01:08:25.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:dh,ratings_count:g,install_count:bQ,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[190477,213643,218519,254459,261778,477430,556769]},hostproduct_ids:[b],short_description:mA,addons:[{addon_id:"marketplaceapp__FD_59162_556769_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FD_59162_556769_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__FD_59162_556769_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_59162_556769_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_59162_556769_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FD_59162_556769_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_59162_556769_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:59787,name:"prestashop_connector",display_name:mB,description:"The PrestaShop Connector for Freshdesk will allow you to connect your PrestaShop store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the PrestaShop store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several PrestaShop stores at the same time and display information for each store. You can sync your stores with Freshdesk account and get updates for contacts and orders.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your PrestaShop admin panel (you should be authenticated).\r\n6) Webhooks support: Freshdesk can get data about new customers and orders and create\u002Fupdate contacts or create tickets for any contact.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with PrestaShop store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78795\u002Flive_cover_art\u002Fthumb\u002Fprestashop_freshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78795\u002Flive_cover_art\u002Fthumb2x\u002Fprestashop_freshdesk_logo.png"},categories:[au,aB,bH],type:b,published_at:"2023-10-09T09:31:32.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:cp,ratings_count:h,install_count:bQ,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[193696,218518,259116,272820]},hostproduct_ids:[b],short_description:mC,addons:[{addon_id:"marketplaceapp__59787_272820_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__59787_272820_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__59787_272820_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__59787_272820_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__59787_272820_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__59787_272820_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__59787_272820_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:79893,name:"ooma_office_for_freshdesk",display_name:"Ooma Office for Freshdesk",description:"Ooma Office for Freshdesk offers a calling application within Freshdesk, enabling seamless phone interactions with customers while having their records at fingertips. \r\n\r\nKey Benefits:\r\n · Embedded Communications – Avoid context switching by having a calling application embedded within Freshdesk\r\n · Click-to-dial – Simplify calling from Contact and Ticket dial links\r\n · Contact Matching – Automatically load customer information based on Caller ID on incoming calls\r\n · Notes – Get call details automatically added to Freshdesk tickets\r\n · Call History – Access previous calls and missed calls for easy redial\r\n · Multi-Tab Support – View and control calls on any Freshdesk tab you have open",overview:"Call customers, access call history and auto-create notes of calls, all from within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39897\u002Flive_cover_art\u002Fthumb\u002FOffice400%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39897\u002Flive_cover_art\u002Fthumb2x\u002FOffice400%20%281%29.png"},categories:[N,Q,O,$],type:b,published_at:"2023-08-10T21:33:46.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bQ,productName:k,productId:b,account:hP,platform_details:{"1.0":[],"2.0":[259157,261377]},hostproduct_ids:[b],short_description:a,addons:a},{id:84321,name:"value_hider_1",display_name:"Value Hider",description:"The Value Hider app is a versatile tool that has been specifically engineered to provide a range of functions related to managing the options within dropdown and dependent dropdown fields. Its primary purpose is to offer users the ability to hide or obscure the various choices or selections available in these fields, allowing for a more streamlined and customized user experience. This means that users can use the app to control the visibility of options in dropdown menus, making it a valuable asset for tailoring the behaviour and appearance of these interface elements to suit specific needs or preferences.\r\nThe Value Hider app will be implemented on both the new ticket creation page and the ticket details page. This means that it will be used to customize and control options in dropdown menus for both creating new tickets and managing existing tickets.\r\nThe user has the capability to conceal multiple options within both standard dropdown fields and dependent dropdown fields. Specifically, in the case of dependent dropdown fields, the user can choose to hide multiple options at any hierarchical level within the field. This level of flexibility allows for fine-grained control over which options are displayed or hidden, enhancing the user's ability to customize their selections according to their specific requirements.",overview:"The Value Hider app is a versatile tool designed to conceal dropdown,dependent dropdown field option",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12348\u002Flive_cover_art\u002Fthumb\u002FHide%20app%20Icon-01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12348\u002Flive_cover_art\u002Fthumb2x\u002FHide%20app%20Icon-01.png"},categories:[cS,M,a$,bz],type:b,published_at:"2023-10-23T09:28:22.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:bQ,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[276211]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__84321_276211_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:eG},{addon_id:"marketplaceapp__84321_276211_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:hl},{addon_id:"marketplaceapp__84321_276211_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__84321_276211_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:dH},{addon_id:"marketplaceapp__84321_276211_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"833.0"},{addon_id:"marketplaceapp__84321_276211_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aY},{addon_id:"marketplaceapp__84321_276211_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:hQ}]},{id:191504,name:"twilio_pro",display_name:"Twilio Pro",description:"Enhance your Freshdesk experience by integrating SMS communication through Twilio. This app empowers you to seamlessly manage customer interactions via SMS, providing a comprehensive support solution.\r\n\r\nFeatures:\r\n1.SMS Ticket Creation: Automatically convert incoming SMS messages into Freshdesk tickets with a configured Twilio number.\r\n2.SMS Ticket Replies: Notify customers of agent replies via SMS. Customers can quote ticket numbers to respond directly.\r\n3.Time-Based Ticket Creation: Consolidate all customer messages within a specified timeframe into a single ticket.\r\n4.Template-Based Ticket Creation: Use configurable templates for customers to create tickets via SMS.\r\n5.Attachment Support: Freshdesk agents can send MMS attachments to customers.\r\n6.Anytime SMS: Configure and use frequently sent SMS templates directly from the ticket sidebar for follow-ups, ticket closures, or requesting more details.\r\n7.Status Updates: Send automatic SMS notifications when ticket statuses change.\r\n\r\nTransform your customer support by integrating Twilio with Freshdesk, and leverage the power of SMS to enhance communication and streamline your support processes.",overview:"Enhance your Freshdesk experience by integrating SMS communication through Twilio.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F405191\u002Flive_cover_art\u002Fthumb\u002Fchatting_2459975.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F405191\u002Flive_cover_art\u002Fthumb2x\u002Fchatting_2459975.png"},categories:[N,ad,aj,Q,O],type:b,published_at:"2024-10-07T11:44:31.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cN,ratings_count:h,install_count:bQ,productName:k,productId:b,account:ea,platform_details:{"1.0":[],"2.0":[428379,433286,435395,438966]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__191504_438966_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__191504_438966_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ee},{addon_id:"marketplaceapp__191504_438966_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dV},{addon_id:"marketplaceapp__191504_438966_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__191504_438966_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cz},{addon_id:"marketplaceapp__191504_438966_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"4.5"},{addon_id:"marketplaceapp__191504_438966_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:ky}]},{id:244052,name:"rck_techiees_migration_quick_import_to_freshdesk",display_name:"RCK Techiees Migration | Quick import to Freshdesk",description:"Are you struggling with moving your data from Zendesk to Freshdesk? Say goodbye to the headache of manually transferring all your essential data, including organizations, groups, agents, users, and tickets with our app!\r\n\r\nKey Features of this app include: \r\n- Seamless export of data from Zendesk \r\n- Smooth import of data into Freshdesk \r\n- Set up users, agents, and groups with ease \r\n- Preserve ticket histories during the migration process\r\n\r\nAdvantages of using this app are: \r\n- Save time and effort by automating the migration process \r\n- Ensure all essential data is transferred accurately and efficiently \r\n- Minimize the risk of data loss during the migration\r\n\r\nMake the switch to Freshdesk stress-free with our app. Install now and experience a smooth and hassle-free migration process!",overview:"Effortlessly migrate all essential data from Zendesk to Freshdesk in one seamless process.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F250442\u002Flive_cover_art\u002Fthumb\u002FRCK%20icon%20logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F250442\u002Flive_cover_art\u002Fthumb2x\u002FRCK%20icon%20logo_400x400.png"},categories:[aW,ab,P,bj,bA,Q,O],type:b,published_at:"2024-12-12T00:03:01.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bQ,productName:k,productId:b,account:"RCK Techiees ",platform_details:{"1.0":[],"2.0":[494341]},hostproduct_ids:[b],short_description:a,addons:a},{id:1827,name:"constant_contact_v2",display_name:"Constant Contact V2",description:"The Constant Contact app allows you to view mailing lists and control the subscription and unsubscription of the contact right from your ticket page.\r\n\r\n1. You can manage mailing lists and create new users with the option of subscribing or unsubscribing them to the mailing lists.\r\n2. In addition to managing mailing lists, you can also view campaign activity from the campaigns sent to your user. From there, you can track metrics like Open history, Click history and Sent history.",overview:"Manage your mailing lists and keep track of the campaigns in Constant Contact from Freshdesk itself.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7281\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7281\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ak],type:b,published_at:"2023-09-20T21:36:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[1658,51635]},hostproduct_ids:[b],short_description:a,addons:a},{id:8536,name:"autoassign",display_name:"AutoAssign",description:"This Cx MOMENTS app enables Customer Support Manager to auto-assign outstanding Freshdesk tickets about certain topics and issues to selected agents or groups. The Auto-assign app works in conjunction with Cx MOMENTS AI app, which analyzes Freshdesk tickets to automatically detect, track and report on customer support issues, without relying on tags put by customer support agents.\r\n\r\nThis Auto-Assign app runs in Freshdesk as a FullPage app, and helps users benefit from Cx MOMENTS without leaving their familiar Freshdesk screen.\r\n\r\nWith this app you can view, in Freshdesk, what are the main topics and issues trending in your support tickets, and assign existing tickets related to certain topics to selected agents or agent groups. This is a great way of prioritizing tickets that are in Backlog, as you can automatically assign tickets about difficult or specialised topics to your most skilled agents. \r\n\r\nAnd all this without reading a single ticket!\r\n\r\nDifficult or specialised support topics vary across industry verticals, as per examples below:\r\n-\tSaaS vendors: customer having difficulties with a new user interface feature\r\n-\tFood industry: questions about specific nutritional content, \r\n-\teCommerce: delivery issue linked to a specific shipping company\r\n\r\nSee our video demo here: https:\u002F\u002Fyoutu.be\u002FJQvc1XT-csA",overview:"Auto-assign Freshdesk tickets that are about specific topics to selected agents or groups.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6358\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6358\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[Q,aR,O],type:b,published_at:"2018-12-20T15:43:13.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:hR,platform_details:{"1.0":[],"2.0":[13260]},hostproduct_ids:[b],short_description:"AI-Powered Ticket Assignment",addons:a},{id:11715,name:fg,display_name:"Knowmax",description:"Knowmax is a leading Customer Engagement and Self-Service Platform. With solutions deployed in over 20 countries, we empower brands to achieve their Digital Transformation & Omni-Channel Initiatives. \r\n\r\n \r\n\r\nKnowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints. \r\n\r\nCompete successfully in customer experience initiatives by breaking down the departmental silos.\r\n\r\n \r\n\r\nIntegrating Knowmax with Freshdesk allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation.\r\n\r\n \r\n\r\nKnowmax Consists of the following components:\r\n\r\n1. Decision Trees\r\n\r\n2. Dynamic FAQs & Articles (Knowledge Base)\r\n\r\n3. Picture Guides\r\n\r\n4. Learning & Quiz Management\r\n\r\n \r\n\r\nCore Benefits Delivered:\r\n\r\n1. Zero Documentation Error by Agents\r\n\r\n2. Save Time on Post Call Documentation\r\n\r\n3. Centralised Repository of Knowledge\r\n\r\nThis integration scenario unveils that knowledge management is simpler to utilize even with external apps. Mobilize knowledge sharing capabilities across organization with collaborative culture of digital tools and Knowmax has got you all covered.",overview:mD,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51711\u002Flive_cover_art\u002Fthumb\u002FKnowMax.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51711\u002Flive_cover_art\u002Fthumb2x\u002FKnowMax.png"},categories:[ai,aD],type:b,published_at:"2022-09-14T21:44:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bE,productName:k,productId:b,account:fg,platform_details:{"1.0":[],"2.0":[23288,152763,183254]},hostproduct_ids:[b],short_description:a,addons:a},{id:12058,name:"zuper",display_name:hN,description:"Zuper app for your Freshdesk will let you create jobs for your field workforce from the comfort of your helpdesk.\r\n\r\nSome of the benefits of using Zuper include:\r\n1. Dispatch work to your field team right from Freshdesk.\r\n2. Enable your field team to access all necessary ticket information from their Zuper mobile app.\r\n3. Improves agents' productivity and enhance customer experience.",overview:"Zuper app helps synchronize data between Freshdesk Tickets and Zuper Jobs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85021\u002Flive_cover_art\u002Fthumb\u002Fzuper_pro_icon_shopify.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85021\u002Flive_cover_art\u002Fthumb2x\u002Fzuper_pro_icon_shopify.png"},categories:[ap,aU,b$],type:b,published_at:"2019-07-15T14:57:20.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bE,productName:k,productId:b,account:hN,platform_details:{"1.0":[],"2.0":[24240]},hostproduct_ids:[b],short_description:a,addons:a},{id:23652,name:"omq_assist",display_name:"OMQ Assist",description:"Increase agent productivity with OMQ Assist, now integrated as a hefty app in Freshdesk. It processes customer requests and automatically suggests fitting replies from the self-learning knowledge base. It makes the answering process faster and more efficient by having response templates ready for your agents. \r\n\r\nOMQ's Artificial Intelligence at your service\r\n\r\n Our Artificial Intelligence reads customer messages automatically and understands the intention as well as the context of the requests, matching relevant information with the knowledge base to find appropriate answers. OMQ Assists shows the suitable replies in a ready-to-go template format, so that your agents just need one click to send the reply. This cuts back on the manual work, as repetitive questions will be solved faster and without a hassle.\r\n\r\nThe OMQ Knowledge Base is a self-learning library of your information. It gathers all the data relevant for your customer service and product, from different customer service channels and agent-customer feedback. It updates immediately without human intervention, but you can also add information manually. OMQ Assist uses both the knowledge base and AI to improve the productivity of your customer service. \r\n\r\nLanguage Proficiency \r\n\r\nOMQ system is available in more than 32 languages, including the main European ones, as well as come major Asian languages. As soon as the ticket is opened, it OMQ AI detects the language and will offer suitable answers with equivalent in the target language.",overview:"Dynamic search and automated answers powered by AI- help your agents with OMQ's Knowledge Base. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25632\u002Flive_cover_art\u002Fthumb\u002Fomq_assist_400_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25632\u002Flive_cover_art\u002Fthumb2x\u002Fomq_assist_400_400.png"},categories:[at],type:b,published_at:"2023-11-27T09:26:11.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:"OMQ GmbH",platform_details:{"1.0":[],"2.0":[58848,76729,91224]},hostproduct_ids:[b],short_description:a,addons:a},{id:25157,name:"freshmarketer_marketing_automation",display_name:"Freshmarketer Marketing Automation",description:"Get the most out of marketing automation with Freshmarketer campaigns & journeys, and view them on Freshdesk, the customer-for-life software.\r\nWith the integration, you can\r\n1. View campaigns of your customers who have raised tickets. You can also add them to different mailing lists to nurture them in campaigns.\r\n2. Manage different mailing lists the ticket requesters are part of.\r\n3. Get stats on the requestor's interactions with your campaigns from within Freshdesk through the Freshmarketer App.",overview:"A complete marketing automation suite, that powers customer acquisition, engagement, and retention.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75152\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75152\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__2_.png"},categories:[Y,ak],type:b,published_at:"2020-05-14T22:56:26.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[62933]},hostproduct_ids:[b],short_description:a,addons:a},{id:35334,name:"ringcentral_premium_call_control-for-freshdesk",display_name:"RingCentral Premium CTI - AI Powered",description:"Loyally's RingCentral Premium CTI + AI App Features:\r\n\r\n- AI-Powered Call Transcriptions + Summaries: Instant insights with AI-powered call transcriptions and summaries for tickets.\r\n- Access Call Recordings: Easily access call recordings directly from tickets.\r\n- Flexible Ticket Creation: Manual or automatic creation for calls and SMS.\r\n- Enhanced Ticket Notes: Add detailed notes to existing tickets.\r\n- Streamlined Ticket Management: Automatic ticket pop on IVR input.\r\n- Efficient Contact Matching: Match contacts based on multiple phone number formats.\r\n- Comprehensive Caller Insights: Access caller ticket history in Freshdesk.\r\n- One-Click Dialing: Initiate calls directly from the Freshdesk interface.\r\n\r\nRingCentral RingEX Functionalities:\r\n\r\n- Hold: Place callers on hold during conversations.\r\n- Pause: Pause ongoing calls for temporary interruptions.\r\n- Transfer: Transfer calls to other team members or departments.\r\n- Mute: Mute your microphone during calls for privacy.\r\n- Voicemail: Receive and manage voicemail messages from callers.\r\n- Phonebook: Access a phonebook for quick contact reference.\r\n- Queue: Manage incoming calls in a queue for efficient call handling.\r\n- Change Status: Change your availability status to indicate your availability to take calls.\r\n\r\nExperience seamless integration and AI-driven capabilities with Loyally's RingCentral premium app for superior customer engagement within your Freshdesk environment.\r\n\r\nReady to enhance your customer support? Get started with Loyally today!",overview:mE,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43353\u002Flive_cover_art\u002Fthumb\u002Ficon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43353\u002Flive_cover_art\u002Fthumb2x\u002Ficon.jpg"},categories:[N,aj,Q,O,$],type:b,published_at:"2024-07-04T15:24:55.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:fh,platform_details:{"1.0":[],"2.0":[95057,100023,131037,264158,371152]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__35334_371152_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:cz},{addon_id:"marketplaceapp__35334_371152_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"65.0"},{addon_id:"marketplaceapp__35334_371152_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__35334_371152_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dH},{addon_id:"marketplaceapp__35334_371152_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"880.0"},{addon_id:"marketplaceapp__35334_371152_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:cv},{addon_id:"marketplaceapp__35334_371152_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"180.0"}]},{id:46467,name:"trello_by_kasheruka",display_name:"Trello by Kasheruka",description:"Kasheruka Digital provides this integration for agents with trello.\n\nWe have created this application to integrate Trello with Freshdesk, So that as soon as any ticket gets created in trello it will automatically create a corresponding ticket in Freshdesk as well for tracking purposes \n\nTop features:\n- seamless integration with Trello.\n- No UI \u002F Manual intervention needed to copy issues from trello to Freshdesk\n\nSample use case #1:\n- End-user is trying to create an issue in Trello\n- Agent needs to see what the issue is\n- Agent logs into Freshdesk portal and seems a copy of issue created in Freshdesk\n- Agent takes further steps to resolve the issue.\n\nAny questions, please feel free to email us at reachus@kasheruka.com!",overview:"This app integrates with trello",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76464\u002Flive_cover_art\u002Fthumb\u002Ftrello_kasheurka.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76464\u002Flive_cover_art\u002Fthumb2x\u002Ftrello_kasheurka.png"},categories:[ah,an,ab,P,aw],type:b,published_at:"2021-11-21T20:32:04.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[134735]},hostproduct_ids:[b],short_description:"Trello integration with Freshdesk",addons:a},{id:59898,name:"floweq_freshdesk",display_name:"FlowEQ Freshdesk",description:"FlowEQ is a no-code workflow solution that embeds within Freshdesk and Freshchat, integrates with other tools you already use, and automates steps behind the scenes to help your teams work 10x faster.\r\n\r\nThe FlowEQ Process Acceleration Platform includes:\r\n\r\nSmart Flow Builder - Easily build interactive decision trees for every type of ticket. Deploy these Smart Flows within your current screens and easily update them as your business evolves.\r\nPre-connected Integrations: Integrate instantly with your other business applications and automate actions behind the scenes so your agents can do everything they need within Freshdesk and Freshchat.\r\nAdd Accelerators: Speed up your workflows even more with automated triggers and batch processes.\r\n\r\nHere are examples of some of the workflows and cross-system actions that can be handled and accelerated with FlowEQ, all without leaving Freshdesk or Freshchat.\r\n\r\n- Diagnose and troubleshoot complex issues easily with interactive decision trees\r\n- Cut agent onboarding down drastically with simple, guided question and answer prompts\r\n- Handle customer subscriptions, memberships and billing changes with Recurly and Stripe\r\n- Create and change orders and send shipping labels with USPS, UPS and FedEx\r\n- Maintain regulation compliance by qualifying and filing Quality Process records in Arena\r\n- Track product bugs and issues with Jira, Github and Pivotal.\r\n- Integrate with other services like Slack, PDF forms, Wrike, Rebrandly, and many more.\r\n\r\nFlowEQ is simple and easy to use, and flexible and powerful enough to improve and accelerate any business process. \r\n\r\nInstall the FlowEQ Sidekick app in your Freshdesk or Freshchat instance today to get started.",overview:hS,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89895\u002Flive_cover_art\u002Fthumb\u002FLogo_Circle_Outline_Blue_Freshworks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89895\u002Flive_cover_art\u002Fthumb2x\u002FLogo_Circle_Outline_Blue_Freshworks.png"},categories:[aR,aS,O],type:b,published_at:"2023-04-17T13:14:12.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:mF,platform_details:{"1.0":[],"2.0":[194557]},hostproduct_ids:[b],short_description:hT,addons:a},{id:82487,name:"recurring_tickets_lite",display_name:"Recurring Tickets Lite",description:"SaaSly-Spritle Software has developed a recursive scheduling ticket application for agents with numerous unique features, enabling you to create any number of tickets at specified time intervals. This will assist customers\u002Fagents in setting reminders for timely meetings, remembering to send follow-up emails, managing monthly\u002Fweekly sync-ups with customers, scheduling maintenance, and sending invoices to customers.\r\n\r\nFeatures:\r\n1. Full-page application for a better view.\r\n2. Create recursive tickets for hourly, daily, weekly, monthly, and yearly schedules during business hours.\r\n3. Generate countless scheduled tickets at any intervals you choose.\r\n4. Flexibility to retrieve previous template tickets using the ticket ID.\r\n5. Access customer contact details within seconds.\r\n6. Edit and remove your scheduled timeline tickets at any time.\r\n7. Enable and disable your scheduled tickets as required.\r\n8. Filter the scheduled tickets based on the status, priorities, groups, and agents.",overview:"Automate all your regular customer follow-ups, compliance reviews, maintenance tasks, etc.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78428\u002Flive_cover_art\u002Fthumb\u002Frt%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78428\u002Flive_cover_art\u002Fthumb2x\u002Frt%20icon.png"},categories:[aa,M,ac],type:b,published_at:"2023-09-25T11:33:09.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:bE,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[269352]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__82487_269352_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"23.23"},{addon_id:"marketplaceapp__82487_269352_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"73.02"},{addon_id:"marketplaceapp__82487_269352_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"14.08"},{addon_id:"marketplaceapp__82487_269352_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"12.09"},{addon_id:"marketplaceapp__82487_269352_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cz},{addon_id:"marketplaceapp__82487_269352_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"285.73"},{addon_id:"marketplaceapp__82487_269352_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"1247.43"}]},{id:88558,name:"attachment_viewer_plus_2",display_name:mG,description:mH,overview:"Unlock the power of seamless efficiency with our Freshdesk app Attachment Viewer PLUS.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85588\u002Flive_cover_art\u002Fthumb\u002Fattachment_preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85588\u002Flive_cover_art\u002Fthumb2x\u002Fattachment_preview.png"},categories:[aa,M],type:b,published_at:"2024-04-22T18:34:30.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:bE,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[296445,331034]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__88558_331034_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__88558_331034_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__88558_331034_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__88558_331034_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__88558_331034_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:bT},{addon_id:"marketplaceapp__88558_331034_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"210.0"},{addon_id:"marketplaceapp__88558_331034_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:gb}]},{id:12751,name:mI,display_name:"Harvestr",description:"Harvestr is a product management software that lets you manage customer feedback, prioritize features and communicate on your roadmap, all in one beautiful interface.\r\n\r\nWith Harvestr, you can escalate Freshdesk tickets that contain valuable customer feedback to your product team. These tickets will then be turned into actual features faster, making your customers happier with your product and decreasing workload for support agents.\r\n\r\nSupport teams working in Freshdesk also get updated about the evolution of each feedback ticket in the product roadmap. When a feature is shipped, Harvestr makes it super easy to close the feedback loop with customers and provide them with a great service experience.\r\n\r\nSign up for a free trial at https:\u002F\u002Fharvestr.io",overview:"Turn Freshdesk tickets into actionable customer feedback for the product team.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15721\u002Flive_cover_art\u002Fthumb\u002FHarvestr%20app%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15721\u002Flive_cover_art\u002Fthumb2x\u002FHarvestr%20app%20icon.png"},categories:[ah,aX,as,P,aw],type:b,published_at:"2024-02-02T12:21:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bq,productName:k,productId:b,account:mI,platform_details:{"1.0":[],"2.0":[26369,39279,72905,160360]},hostproduct_ids:[b],short_description:a,addons:a},{id:16834,name:"mobtexting_for_freshdesk",display_name:"MOBtexting for Freshdesk",description:"MOBtexting integration for Freshdesk allows customers to get notified through SMS on ticket updates:\r\n- SMS notification on ticket creation.\r\n- SMS notification on ticket status change.\r\n- SMS notification on new reply\u002Fpublic note on a ticket.\r\n- Easy configuration through API.",overview:"MOBtexting helps you interact with customers via SMS notifications within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43861\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43861\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,ad,cd,O],type:b,published_at:"2019-10-14T10:46:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:k,productId:b,account:"MOBtexting",platform_details:{"1.0":[],"2.0":[38756,46127,57275]},hostproduct_ids:[b],short_description:a,addons:a},{id:42967,name:"acuity_scheduling_for_freshdesk",display_name:"Acuity Scheduling for Freshdesk",description:"Schedule and manage your Acuity scheduling appointments from the Freshdesk\r\n\r\nFeatures:\r\n1. Create a new Acuity scheduling appointment from the ticket page.\r\n2. Create a new Acuity scheduling appointment for your contacts in Freshdesk.\r\n3. View your booked appointments inside tickets and contacts in Freshdesk.\r\n4. View all your acuity events inside Freshdesk from Navigation Bar.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_Kli13ckoPSimir",overview:"Manage your Acuity Scheduling appointments within Freshdesk\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76924\u002Flive_cover_art\u002Fthumb\u002FScreenshot_2021_07_21_at_5.39.59_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76924\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_2021_07_21_at_5.39.59_PM.png"},categories:[aa,M],type:b,published_at:"2021-09-29T13:08:25.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[121165]},hostproduct_ids:[b],short_description:a,addons:a},{id:59137,name:"integrate_freshdesk_into_bitrix",display_name:"Integration Freshdesk with Bitrix24 CRM",description:"This application work with Facebook integration of Freshdesk.\r\nWhen new customer from Facebook chat\u002Fcomment to your Facebook fanpage, new ticket and contact created.\r\nDefault created tickets of Freshdesk make you confused and difficult to detect source.\r\nOur application update ticket's subject, so you can easy manage your tickets and know where it came from.\r\nIf you collected customer's information (includes phone number) and updated to Freshdesk, a Lead will be created automatically on Bitrix with specified source.\r\nYou can also have option to create new lead without phone number. \r\nEverything is automatic, you don't need to do it manually.\r\nWith our application, you have a completed flow from serving customers to manage your tasks\u002Femployees.\r\nCan't wait to enjoy it's convenience ? Let's install our application right now !",overview:"Create new Leads from Freshdesk tickets automatically.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73195\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk%20facebook%20bitrix.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73195\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk%20facebook%20bitrix.jpg"},categories:[Y,ak],type:b,published_at:"2022-12-05T15:48:44.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[190311,201678]},hostproduct_ids:[b],short_description:a,addons:a},{id:65941,name:"agent_todo-calendar",display_name:"Agent ToDo-Calendar",description:"Agent Todo-Calendar is all about a full page and a side bar app in Freshdesk which possess the functionality of creating events in the ticket side bar and viewing them in the full page app. This app also allows us to filter out the events in the full page calendar app with agent and status. An email is triggered when ever a ticket is created for an agent and will be notified 5mins before the scheduled event. We have the functionality to mark the completed events in the side bar itself and this gets reflected automatically in the full page calendar. The full page app renders 7 days in a single page with 24hrs slot. The details of an event can be viewed by hovering the mouse over the event slots in the full page. We have no limit to create task for a ticket. We have configured the events with 4 different colors to identify the status of the event easily in both full page and the side bar. To let the user know the number of total events created we have a task counter when creating an event in the sidebar. Details added to the ticket are, Title of the event, description of the event, time and date of the event\".",overview:"Create ToDo Events for tickets from Freshdesk Sidebar and View the Events on the Agent ToDo 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app allows you to select a Freshdesk solutions folder from your knowledge base and export it as a PDF.\r\n\r\nNext up:\r\n- export of categories & whole knowledge bases\r\n- header and footer customization\r\n\r\nDon't hesitate to reach out to pdfexport@canary-apps.com if you have feedback.",overview:mL,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12766\u002Flive_cover_art\u002Fthumb\u002Fpdfexport.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12766\u002Flive_cover_art\u002Fthumb2x\u002Fpdfexport.png"},categories:[bx,ai,aD,M,ac],type:b,published_at:"2023-08-31T08:53:35.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:bq,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[225962,262347]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66721_262347_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__66721_262347_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__66721_262347_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__66721_262347_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__66721_262347_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dy},{addon_id:"marketplaceapp__66721_262347_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:"marketplaceapp__66721_262347_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:c$}]},{id:mM,name:mN,display_name:mO,description:mP,overview:mQ,cover_art:{thumb:mR,thumb2x:mS},categories:[aa,M],type:b,published_at:mT,options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:g,install_count:bq,productName:k,productId:b,account:ea,platform_details:{"1.0":[],"2.0":[mU,mV,mW,mX,mY,mZ,m_,m$]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:na,addon_type:h,product_id:b,currency_code:S,trial_period:d,price:du},{addon_id:nb,addon_type:h,product_id:b,currency_code:T,trial_period:d,price:bT},{addon_id:nc,addon_type:h,product_id:b,currency_code:U,trial_period:d,price:bT},{addon_id:nd,addon_type:h,product_id:b,currency_code:V,trial_period:d,price:gc},{addon_id:ne,addon_type:h,product_id:b,currency_code:W,trial_period:d,price:bT},{addon_id:nf,addon_type:h,product_id:b,currency_code:af,trial_period:d,price:ng},{addon_id:nh,addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:ee}]},{id:192577,name:"next_matter",display_name:ni,description:"Resolve complex tickets faster & easier using workflow automation \r\nDesign workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.\r\n\r\nTrigger, track, & resolve workflows without leaving Freshdesk \r\nEnable frontline agents to run, track, and resolve complex support tickets without leaving Freshdesk, using the Next Matter sidebar app.\r\n\r\nAutomate SLAs for consistently amazing CX \r\nGive workflows granular deadlines, include service benchmarks, and automate notifications to keep customers & stakeholders informed at every step.\r\n\r\nMaintain compliance & keep customer data secure \r\nProtect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. \r\n\r\n\r\nEverything you need to deal with complex tickets\r\nNext Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:\r\n\r\n+ Tasks and Orchestration\r\n+ Reviews, Decisions, Approvals\r\n+ Forms & Surveys\r\n+ Conditional fields and actions\r\n+ AI-parsing & email auto-creation\r\n+ Granular Deadlines\r\n+ Internal or External Notifications (email, SMS, chat)\r\n+ Self-Service Portals (Customers, Suppliers, Partners)\r\n+ Database integration\r\n+ 100s of app integrations\r\n+ Much more (see product features)\r\n\r\nBook a demo: https:\u002F\u002Fwww.nextmatter.com\u002Ftry-next-matter\r\nWatch demo: https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=riOYtvxUZm8",overview:"Transform complex tickets into automated, trackable workflows – without leaving Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F775291\u002Flive_cover_art\u002Fthumb\u002Fnm-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F775291\u002Flive_cover_art\u002Fthumb2x\u002Fnm-logo.png"},categories:[at,aa,M,ec,aR,O],type:b,published_at:"2024-12-18T11:59:14.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:k,productId:b,account:ni,platform_details:{"1.0":[],"2.0":[432889,503421]},hostproduct_ids:[b],short_description:a,addons:a},{id:7492,name:"highrise_crm",display_name:hU,description:"After successful app installation, agents can view the Highrise app in the ticket details sidebar.\r\n\r\nThe Highrise app for Freshdesk brings customer information from Highrise CRM into your Freshdesk helpdesk software.\r\n\r\nThe primary benefit of using this app is it helps you get more information from Highrise regarding the customer who has raised the request, right next to the ticket, so you have context regarding their problems.\r\n\r\nThus, you can provide more targeted and personalized customer service for your customers.",overview:"Installing the Highrise app for your Freshdesk will let you access Highrise contact data for your requesters from the tickets page in your helpdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2947\u002Flive_cover_art\u002Fthumb\u002Fhighriselogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2947\u002Flive_cover_art\u002Fthumb2x\u002Fhighriselogo.png"},categories:[Y,ak,cd,O],type:b,published_at:"2018-10-09T15:18:09.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:br,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[10603]},hostproduct_ids:[b],short_description:a,addons:a},{id:17682,name:"ticket_timer_premium",display_name:"Ticket Timer Premium",description:"Ticket Timer Premium allows you to:\r\n\r\n- Record a time automatically without even worrying about the timer. The Timer is automatically recorded when adding an answer, note, or during a transfer.\r\n- Click the button pause or play when you are interrupted.\r\n- Reset the time on a ticket due to an error.\r\n- Start the timer automatically when you click \"Reply\", \"Add Note\", \"Transfer\", if you clicked pause.\r\n- Record time simultaneously for many agents.\r\n- Enter a time manually.\r\n- Click enable or disable information notifications. (Only error notifications can be disabled).\r\n- Click enable or disable hour billing.\r\n- Set up billing levels.\r\n- Round off the seconds spent on the ticket in minutes.\r\n- Choose the minimum time necessary to register the timer.\r\n- Choose the number of timers to display per agent (five maximum).\r\n\r\nTicket Timer is available in several languages:\r\nEnglish, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese.\r\n\r\nPlease note that you must have at least a Garden plan to be able to use Ticket Timer.\r\nA freemium version exists and it's free ;-)",overview:"Ticket Timer allows you to automatically save your time as soon as you respond to a ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28671\u002Flive_cover_art\u002Fthumb\u002Flogo_ticket_timer_premium.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28671\u002Flive_cover_art\u002Fthumb2x\u002Flogo_ticket_timer_premium.png"},categories:[ah,bl],type:b,published_at:"2020-03-04T12:51:26.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:br,productName:k,productId:b,account:j$,platform_details:{"1.0":[],"2.0":[41646,78879]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_17682_78879_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"3.25"},{addon_id:"marketplaceapp_17682_78879_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"9.2"},{addon_id:"marketplaceapp_17682_78879_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp_17682_78879_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"1.77"},{addon_id:"marketplaceapp_17682_78879_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"156.39"},{addon_id:"marketplaceapp_17682_78879_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:fi},{addon_id:"marketplaceapp_17682_78879_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"32.82"}]},{id:51214,name:"viewabo",display_name:"Viewabo",description:"What Is Viewabo?\r\nViewabo allows support agents to send a link to access customers’ phone cameras to see what they’re seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.\r\nWhy Use Viewabo?\r\nRemove Customer Frustration\r\nCustomers want their issues resolved as fast as possible. By the time customers contact you, they are already frustrated. The longer it takes you to resolve their issue, the more frustrated the customer becomes.\r\nReduce Resolution Time\r\nHalf the time it’s just figuring out what the issue is in the first place. The faster you can figure out what’s wrong, the faster you can resolve the issue. This provides you with more time to help more customers.\r\nEliminate Lost Business\r\nAcquiring new customers is more expensive than keeping existing ones. Taking too long to resolve customer issues, or not resolving them at all, runs the risk of you losing that customer permanently.",overview:"Viewabo allows support agents to see live-streamed video of issues without using an app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41215\u002Flive_cover_art\u002Fthumb\u002Fvbo_emblem_freshdesk_marketplace_badge.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41215\u002Flive_cover_art\u002Fthumb2x\u002Fvbo_emblem_freshdesk_marketplace_badge.png"},categories:[N,Q,O,a_],type:b,published_at:"2022-04-19T18:59:01.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:br,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[151987,162550]},hostproduct_ids:[b],short_description:a,addons:a},{id:67566,name:"ai_smart_translate",display_name:"AI Translate Buddy (Multi-lang)",description:"Features\r\n\r\n- Type text in any language.\r\n- Automatically determines the source language and target language.\r\n- Uses AI to identify the target language from the ticket description text.\r\n- Agent can override the target language by choosing from several options.\r\n- Translates the given text into the customer's language seamlessly.\r\n\r\nBenefits\r\n\r\n→ Improved customer satisfaction: Customers will appreciate being able to communicate with support agents in their native language, leading to improved satisfaction and loyalty.\r\n→ Increased efficiency: With automatic language detection and translation, support agents can communicate with customers quickly and efficiently, reducing resolution times and increasing productivity.\r\n→ Increased accessibility: The app allows support agents to communicate with customers who speak different languages, making your business more accessible to a wider audience.\r\n→ Accurate translations: The app uses ChatGPT to provide accurate translations, ensuring that the meaning of the original text is not lost in translation.\r\n→ Cost-effective: By using AI Translate Buddy, you can reduce the need for hiring multilingual support staff, making it a cost-effective solution for businesses of all sizes.\r\n\r\nIn case you have a specific requirement or you would like to have higher daily limits, write to support@taroo.in.\r\n\r\nNote: Works on all modern browsers (Chrome, Edge, Firefox, Safari)",overview:"AI powered translation with automatic language detection (manual override)",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66576\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66576\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[at,ai,cP],type:b,published_at:"2024-11-13T22:56:24.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cN,ratings_count:h,install_count:br,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[230216,241437,248424,260993,268054,289345,292259,330449,439794]},hostproduct_ids:[b],short_description:"AI-assisted text translations",addons:[{addon_id:"marketplaceapp__FD_67566_439794_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:fe},{addon_id:"marketplaceapp__FD_67566_439794_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:hV},{addon_id:"marketplaceapp__FD_67566_439794_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:fe},{addon_id:"marketplaceapp__FD_67566_439794_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fe},{addon_id:"marketplaceapp__FD_67566_439794_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:ef},{addon_id:"marketplaceapp__FD_67566_439794_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:cn},{addon_id:"marketplaceapp__FD_67566_439794_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nj}]},{id:73359,name:"apifetch",display_name:"ApiFetch",description:"You can see more information If you have your own API that contains additional information from your freshdesk contacts such as contracted products, debt status, etc... through this App you can connect to show it when you are modifying a ticket or a contact from freshdesk",overview:"get extra information from your contacts by connecting to an external API",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95337\u002Flive_cover_art\u002Fthumb\u002Fapi.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95337\u002Flive_cover_art\u002Fthumb2x\u002Fapi.png"},categories:[an,P,M,ac],type:b,published_at:"2023-12-28T16:21:55.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:br,productName:k,productId:b,account:"Visionwin Software",platform_details:{"1.0":[],"2.0":[243076,273029,274858,277446,287430,289488]},hostproduct_ids:[b],short_description:"connect with third party API",addons:a},{id:75348,name:"canny",display_name:nk,description:"The Canny Integration for Freshdesk enables you to manage and prioritize Customer Feedback and relay Feature Requests to your product team in a more streamlined fashion.\r\n\r\nWith the app using Canny, one of the best Product\u002F Idea\u002F Feature management software - your agent can easily capture Feedback\u002F Requests from within the helpdesk tickets and link them to existing posts or create one if needed.\r\n\r\nCustomer Support team agents can choose a Canny board, manage tickets as posts, and track their progress through the Road Maps status, helping you stay on top of your customer feedback.\r\n\r\nFeatures of the app:\r\n1. Efficient synchronization between Freshdesk and Canny through ticket-to-post creation and linking.\r\n\r\n2. High Glance value, the agent can view the post info, and status keeping them updated on the post's Road Map journey.\r\n\r\n3. Listing posts with recency sorting and a feature to search posts with relevancy sorting will help your support agents seamlessly skim through vast posts.\r\n\r\n4. Viewing Road Maps based on the status and sorting through recency will allow the agents to track the progress of the Feedback\u002F Requests.\r\n\r\nComing soon!\r\n1. Vote to link posts, feature to delete the vote and update created posts if needed.\r\n\r\n2. Webhook-based Canny to freshdesk sync where the public comments added to the posts will be added as a private note to the linked tickets.",overview:"Collect Customer Feedback, Prioritize Feature Requests, and Build Product Road Map with Canny!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84357\u002Flive_cover_art\u002Fthumb\u002Flogo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84357\u002Flive_cover_art\u002Fthumb2x\u002Flogo%20%281%29.png"},categories:[ah,aX,aw,aR,aS,O],type:b,published_at:"2023-06-28T16:32:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:br,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[247218,248373]},hostproduct_ids:[b],short_description:"Canny For Support.",addons:a},{id:165331,name:"snowflake_connector_app_2",display_name:nl,description:"The Snowflake Connector App integrates with Freshdesk, providing agents and admins with data from your Snowflake Data Warehouse.\r\nThe app includes two components:\r\n1. 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Ability to push analytics reports from Freshchat\u002FCSS into a Snowflake DB.\r\n\r\nBenefits\r\nImproved Data Accuracy: By synchronizing data between Freshdesk and Snowflake, you can ensure that your customer and company information is always accurate and up-to-date.\r\n\r\nCentralized Data Management: Keep all your important customer and support data in one place, making it easier to manage, analyze, and derive insights from your data.",overview:"Sync data between Freshdesk and Snowflake Data Warehouse",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F133561\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F133561\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2024-10-18T11:45:09.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:br,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[394530,430853,433210,459583]},hostproduct_ids:[b],short_description:a,addons:a},{id:7912,name:"sugarcrm_-_mint_version",display_name:"SugarCRM - Mint version",description:"Installing the SugarCRM app for your Freshdesk enables you to handle customer relationships better from the comfort of your helpdesk. \r\n\r\nThe app lets you:\r\n1. 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",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2197\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2197\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ak,bd],type:b,published_at:"2023-09-13T14:23:55.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:by,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[11741,25231,nm]},hostproduct_ids:[b],short_description:a,addons:a},{id:9129,name:"czentrix_9129",display_name:"CZentrix",description:"C-Zentrix is a contact center software that facilitates communication between your agents and customers. Installing the C-Zentrix app for Freshdesk will let you access C-Zentrix's telephony controls right from your helpdesk. Some benefits of using this app are:\r\n 1. Handle calls easily using the C-Zentrix call widget right from within Freshdesk.\r\n 2. Agents can also quickly pull up information about the customer they are on call with, like their Name, Email and their recent tickets, and get more context while on calls.\r\n 3. Convert calls to Freshdesk tickets with just one click. The app makes sure a recording of the call is automatically attached.",overview:"C-Zentrix is a renowned Contact Centre Software and installing the C-Zentrix widget for Freshdesk will let you access C-Zentrix's telephony controls right from your helpdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9219\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9219\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[N,ad,$],type:b,published_at:"2019-01-09T12:29:48.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[14967,17303]},hostproduct_ids:[b],short_description:a,addons:a},{id:28408,name:"storyxpress_app",display_name:"StoryXpress App",description:"StoryXpress\r\nInitially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.\r\n\r\nWhat can you do with StoryXpress Freshdesk Support App? \r\nBy integrating the two platforms, you can directly share the videos you have created, recorded, or uploaded on StoryXpress from within the Freshdesk app. Videos will help you engage customers, solve queries faster and amplify growth.\r\n\r\nHow does the app work? \r\nOur app is built to help you communicate more effectively with your customers through videos. \r\n\r\n1. Go to any ticket reply box and click on the StoryXpress icon.\r\n\r\n2. Select the video you want to share. \r\n\r\n3. Your Video Link along with a Thumbnail will now be visible on the reply tab that you can resize by clicking on the image. \r\n\r\nOnce everything is in place, you can share the video instantly.",overview:nn,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80482\u002Flive_cover_art\u002Fthumb\u002FfreshdeskSX.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80482\u002Flive_cover_art\u002Fthumb2x\u002FfreshdeskSX.png"},categories:[bx,ai,aD,aa,M],type:b,published_at:"2023-05-10T20:29:44.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[72038]},hostproduct_ids:[b],short_description:no,addons:a},{id:46510,name:"azure_devops_and_freshdesk_integration_pro",display_name:"Azure DevOps and Freshdesk Integration Pro",description:"The Azure DevOps & Freshdesk Integration app enables the agent without leaving their Freshdesk interface to Create Work Item, Connect Work Item, Comment Connected Work Items, View Work Items Discussion and Status sync. \r\n\r\nThe comments added in Connected Work items in Azure DevOps will be added as a private note in Freshdesk ticket. The status of the Work item will also be updated in the Freshdesk ticket as a private note.\r\n\r\nAPP\r\nThe APP gives a mobile view. There are two tabs. \r\n Home tab & Connect Work Item tab\r\n\r\nHome tab\r\nOn the home page, there is an option to create the work item directly. There is a button given in the ticket sidebar app “+New Work Item”.\r\n\r\n \t+New Work Item - direct the users to the list of the work type.\r\n\r\nOn clicking on the “+New Work Item” icon on the front\u002Fhome page, the model will pop up where the user is provisioned to select the work type with respect to selected projects in the select option.\r\n\r\nWhile creating new work item the app will transfer attachments from Freshdesk ticket to the Azure DevOps Work Item.\r\nBelow is the screenshot for direct work Item creation.\r\n\r\nConnect Work Item tab\r\nFreshdesk-Azure DevOps app support agent can connect an existing Azure DevOps Work Item# to the current Freshdesk ticket. The app allows the user to create or connect multiple work items to one Freshdesk ticket.\r\n\r\nAdd Comments\r\nThe Add Comments link in the app allows the user to create comments on all the connected Azure DevOps work items to the current Freshdesk ticket.\r\n\r\nWork Item Discussion\r\nIn the Freshdesk-Azure DevOps app Work Item Discussion modal shows the details of work item history and the comments history to the current Freshdesk ticket. \r\nFrom the view link in the front \u002F home page, the user directs to the modal where they can see the list of connected work items along with the filter option.\r\n\r\nFilter \t- Users can filter the specific connected items with the keyword.\r\n\r\nOn clicking the listed connected work items, the user can see the discussions of the respective work Item and also can add new comments to that particular work item.\r\n\r\nStatus Sync\r\n\tStatus will be updated from Azure DevOps Work Item (created\u002Fconnected through the integration) to Freshdesk ticket as private note if the user has configured the projects for which the status needs to be synced.\r\nConversation Sync\r\n\tUsing this integration app, when a comment is added in Azure DevOps the specific comment will be added as private in the respective Freshdesk Ticket.",overview:"Integration between Freshdesk and Azure DevOps. Create, Comment, View a discussion, Status sync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01564\u002Flive_cover_art\u002Fthumb\u002FAZURE-DEVOPS%20APP%20ICON.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01564\u002Flive_cover_art\u002Fthumb2x\u002FAZURE-DEVOPS%20APP%20ICON.jpeg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2023-05-02T13:56:09.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[134992,160354,187568,225271]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__46510_225271_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:np},{addon_id:"marketplaceapp__46510_225271_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"621.0"},{addon_id:"marketplaceapp__46510_225271_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:ed},{addon_id:"marketplaceapp__46510_225271_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"105.0"},{addon_id:"marketplaceapp__46510_225271_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"9567.0"},{addon_id:"marketplaceapp__46510_225271_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ed},{addon_id:"marketplaceapp__46510_225271_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"2121.0"}]},{id:60921,name:"shopware_6_connector",display_name:nq,description:"The Shopware 6 Connector for Freshdesk will allow you to connect your Shopware 6 store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the Shopware 6 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 6 stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Shopware 6 admin panel (you should be authenticated).\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Email\r\n- Number\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Statuses (Payment and Shipping)\r\n- Sales chanel\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment method\r\n- Shipping info (method, date, tracking codes, cost)\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with Shopware 6 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12906\u002Flive_cover_art\u002Fthumb\u002Fshopware_freshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12906\u002Flive_cover_art\u002Fthumb2x\u002Fshopware_freshdesk_logo.png"},categories:[au,aB],type:b,published_at:"2023-10-05T11:15:13.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[199741,218516,255314,273278]},hostproduct_ids:[b],short_description:nr,addons:[{addon_id:"marketplaceapp__60921_273278_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__60921_273278_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__60921_273278_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__60921_273278_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__60921_273278_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__60921_273278_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__60921_273278_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:64029,name:"ticket_parsing_app",display_name:"Ticket Parsing App",description:"With the help of Ticket Parsing app update a specific ticket field by parsing the defined pattern from subject or description of the ticket. \r\n\r\nExample: Every e-commerce ticket will have a contract number associated with it, which will be specified either in the subject or in the description. Parsing app looks for the pattern of the contract number and matches it with the patterns coming in the subject or description and then updates the contract field of the ticket. \r\n\r\nLet's say an 8 digit pattern is defined and first 3 digits are alphabets and last 5 digits are numerals, then if a pattern like MDM12345 is found in the subject then it will be updated as contract number.",overview:"Get your specific Freshdesk ticket field updated automatically by just configuring the pattern.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92046\u002Flive_cover_art\u002Fthumb\u002F139.-Booking-Ticket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92046\u002Flive_cover_art\u002Fthumb2x\u002F139.-Booking-Ticket.png"},categories:[M,aS,O,ac],type:b,published_at:"2023-04-18T17:58:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[213905]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__64029_213905_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dy},{addon_id:"marketplaceapp__64029_213905_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__64029_213905_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__64029_213905_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__64029_213905_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hW},{addon_id:"marketplaceapp__64029_213905_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:ns},{addon_id:"marketplaceapp__64029_213905_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:fR}]},{id:82228,name:"voiso_contact_center_for_freshdesk",display_name:"Voiso Contact Center for Freshdesk",description:"Transform your customer interactions with the Voiso Contact Center. This advanced integration embeds a user-friendly softphone directly into Freshdesk, elevating the agent experience to new heights. Empower your team with the ability to handle calls efficiently, jot down crucial notes, and streamline workflows through automatic ticket and contact creation. This integration is designed to enhance productivity, ensuring every customer interaction is smooth and effective.\r\n\r\nKey Features:\r\n-Integrated Softphone Functionality: Seamlessly handle calls within Freshdesk. A single click launches the Voiso agent panel, simplifying call management.\r\n-Automated Ticketing for Every Call: Effortlessly create Freshdesk tickets, complete with detailed call notes for both inbound and outbound interactions.\r\n-One-Click Calling: Utilize the click-to-call feature for quick and efficient outbound calling directly from Freshdesk.\r\n-Instant Contact Information Display: Automatically receive a screen pop with contact records during inbound calls, for a personalized customer experience.\r\n-Smart Contact Creation: Automatically add new inbound callers to your Freshdesk contacts, ensuring no customer interaction is missed.",overview:"Seamlessly integrate telephony with Freshdesk for enhanced call management and agent efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82228\u002Flive_cover_art\u002Fthumb\u002F1000x1000.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82228\u002Flive_cover_art\u002Fthumb2x\u002F1000x1000.png"},categories:[N,$],type:b,published_at:"2023-12-07T12:06:51.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:x,install_count:by,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[268266,281025]},hostproduct_ids:[b],short_description:a,addons:a},{id:82994,name:"isl_light",display_name:"ISL Light",description:"- Secure remote desktop support\r\n- Freshdesk integration\r\n- Session initiation from the ticket page\r\n- Session recording\r\n- System information access\r\n- Restart and reconnect options\r\n- After the session the details, will be saved under session reports",overview:"Provide secure and reliable remote desktop support with ISL Light for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49928\u002Flive_cover_art\u002Fthumb\u002Flogo-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49928\u002Flive_cover_art\u002Fthumb2x\u002Flogo-400x400.png"},categories:[ap,bm],type:b,published_at:"2024-10-16T08:00:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:g,install_count:by,productName:k,productId:b,account:hX,platform_details:{"1.0":[],"2.0":[271297]},hostproduct_ids:[b],short_description:"ISL Light for Freshdesk",addons:a},{id:182017,name:"zoho_crm_connector_app_1",display_name:nt,description:"The Zoho CRM Connector app seamlessly integrates Freshdesk and Zoho CRM, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009990\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Zoho CRM to Freshdesk:\r\n1. Generate reports on Freshdesk based on Zoho CRM data.\r\n2. Run automation on Freshdesk tickets using Zoho CRM information.\r\n\r\nData sync from Freshdesk to Zoho CRM:\r\n1. Keep the sales team in sync with data from Freshdesk\r\n2. Run reports on Zoho CRM using data from Freshdesk tickets.",overview:"Sync data between Freshdesk and Zoho CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F710281\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F710281\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-10-22T12:48:53.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[414967,430994,459554]},hostproduct_ids:[b],short_description:a,addons:a},{id:220946,name:"bigcommerce_suite",display_name:"BigCommerce Suite",description:"Are you tired of having to switch between platforms to cancel and refund orders? Say goodbye to the hassle with our app!\r\n\r\nKey Features of this app include: \r\n- Integration with Freshchat and Freshdesk\r\n- Ability to view, cancel, and refund BigCommerce orders directly from Freshchat or Freshdesk\r\n\r\nAdvantages of using this app are:\r\n- Streamlined customer service process\r\n- Improved response times\r\n- Enhanced efficiency for support agents\r\n\r\nDon't waste any more time switching between platforms. Simplify your customer service process and improve response times by installing our app today!",overview:"Cancel and refund BigCommerce orders seamlessly within Freshchat or Freshdesk. Simplify customer service and improve response times.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F649022\u002Flive_cover_art\u002Fthumb\u002FBig%20commerce%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F649022\u002Flive_cover_art\u002Fthumb2x\u002FBig%20commerce%20%281%29.jpg"},categories:[N,ce,dG,ad],type:b,published_at:"2024-10-30T10:40:10.000+05:30",options:a,modules:[r,e,m,y],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[469028]},hostproduct_ids:[b,x],short_description:a,addons:a},{id:26073,name:"lateshipmentcom_for_freshdesk",display_name:"Lateshipment.com for Freshdesk",description:"The LateShipment.com Freshdesk app is designed to help your support team have complete visibility and control over shipments in transit, right from your Freshdesk dashboard. \r\n\r\nThe LateShipment.com Freshdesk app is designed to extend the power of Freshdesk to help support teams have complete visibility and proactive control over shipments in transit.\r\n\r\nTickets are automatically created inside Freshdesk for shipments that are likely to face an issue during transit; Such as, \r\nDelivery delays\r\nRerouted packages\r\nDamaged Shipments, Lost Shipments\r\nFailed delivery attempts \r\nReturned Shipments Etc.\r\n\r\nAny carrier updates about specific shipments are appended to the same ticket. When a support agent interacts with a ticket containing a tracking number, information about that shipment is automatically loaded in the LateShipment.com extension. \r\n\r\nThe app helps considerably improve post-purchase customer experience and your internal support metrics by ensuring that customers are never caught unaware of delivery issues affecting their orders and eliminating unhappy customer calls about shipping issues. \r\n\r\nNote: A working LateShipment.com account is required for using this app.",overview:"Empower your support teams with complete visibility and control over shipments in transit.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37062\u002Flive_cover_art\u002Fthumb\u002Flslogo_inv.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37062\u002Flive_cover_art\u002Fthumb2x\u002Flslogo_inv.png"},categories:[au,dz,cs],type:b,published_at:"2020-06-29T21:17:35.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[65859]},hostproduct_ids:[b],short_description:a,addons:a},{id:28844,name:"twilio_bulk_sms",display_name:"Twilio Bulk SMS",description:"Enhance your global client communication with Twilio SMS\u002FMMS integration for Freshdesk. Send and receive customized SMS\u002FMMS messages swiftly to streamline your business interactions.\r\n\r\nOutbound Messaging: Easily dispatch SMS\u002FMMS messages using the Outbound initiator, and they will be automatically logged as tickets.\r\n\r\nInbound Messaging: Receive SMS\u002FMMS messages from any phone number directly within Freshdesk messaging.\r\n\r\nMessage History: All incoming and outgoing messages are automatically cataloged under their corresponding tickets for easy reference.\r\n\r\nBulk Messaging: Effortlessly transmit personalized bulk messages with just a few clicks.",overview:"Activate SMS in Freshdesk to send personalized single\u002Fbulk messages, and track all messages.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44882\u002Flive_cover_art\u002Fthumb\u002Ftwilio_trans.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44882\u002Flive_cover_art\u002Fthumb2x\u002Ftwilio_trans.png"},categories:[N,ad,aj,Q,O],type:b,published_at:"2023-11-06T13:57:50.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:bk,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[73236,274064]},hostproduct_ids:[b],short_description:"Twilio BULK SMS & MMS",addons:[{addon_id:"marketplaceapp__28844_274064_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:nu},{addon_id:"marketplaceapp__28844_274064_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"201.0"},{addon_id:"marketplaceapp__28844_274064_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:cR},{addon_id:"marketplaceapp__28844_274064_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:c$},{addon_id:"marketplaceapp__28844_274064_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2999.0"},{addon_id:"marketplaceapp__28844_274064_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:nj},{addon_id:"marketplaceapp__28844_274064_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"664.0"}]},{id:42851,name:"azure_devops__freshdesk_integration",display_name:ld,description:"The Azure DevOps & Freshdesk Integration app enables the agent without leaving their Freshdesk interface to Create Work Item, Connect Work Item, Comment Connected Work Items and View Work Items Discussion. \r\n\r\nAPP:\r\nThe APP gives a mobile view. There are two tabs. \r\n Home tab & Connect Work Item tab\r\nHome tab\r\nOn the home page, there is an option to create the work item directly. There is a button given in the ticket sidebar app “+New Work Item”.\r\n \t+New Work Item - direct the users to the list of the work type.\r\nOn clicking on the “+New Work Item” icon on the front\u002Fhome page, the model will pop up where the user is provisioned to select the work type with respect to selected projects in the select option.\r\nBelow is the screenshot for direct work Item creation.\r\n\r\nConnect Work Item tab\r\n- Freshdesk-AzureDevOps app support agent can connect an existing Azure DevOps Work Item# to the current Freshdesk ticket. The app allows the user to create or connect multiple work items to one Freshdesk ticket.\r\n\r\nAdd Comments\r\nThe Add Comments link in the app allows the user to create comments on all the connected Azure DevOps work items to the current Freshdesk ticket.\r\n\r\nWork Item Discussion\r\nIn the Freshdesk-Azure DevOps app Work Item Discussion modal shows the details of work item history and the comments history to the current Freshdesk ticket. \r\nFrom the view link in the front \u002F home page, the user directs to the modal where they can see the list of connected work items along with the filter option.\r\nFilter \t- User can filter the specific connected items with the keyword.\r\n\r\nOn clicking the listed connected work items, the user can see the discussions of the respective work Item and also can add new comments to that particular work item.",overview:"Integration between Freshdesk and Azure DevOps. Create, Comment, view a discussion of DevOps items",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15824\u002Flive_cover_art\u002Fthumb\u002FAZURE-DEVOPS%20APP%20ICON.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15824\u002Flive_cover_art\u002Fthumb2x\u002FAZURE-DEVOPS%20APP%20ICON.jpeg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2023-04-27T16:14:53.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:x,ratings_count:h,install_count:bk,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[120705,158853,185175,188839,190712,204824]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__42851_204824_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"107.0"},{addon_id:"marketplaceapp__42851_204824_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"364.0"},{addon_id:"marketplaceapp__42851_204824_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:nv},{addon_id:"marketplaceapp__42851_204824_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:nw},{addon_id:"marketplaceapp__42851_204824_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"5717.0"},{addon_id:"marketplaceapp__42851_204824_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:dn},{addon_id:"marketplaceapp__42851_204824_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1242.0"}]},{id:43398,name:"azure_devops_integration_pro",display_name:"Azure DevOps - Freshdesk Integration Pro",description:"Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support. \r\n\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!\r\n\r\nThe Freshdesk - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**. \r\n**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshdesk, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story, etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.\r\n\r\n**Link Work Item:** Using this button in the Freshdesk - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket. \r\n**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket. These will show up as comments in Azure DevOps. \r\n**-Work Item Log:** In the Freshdesk - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshdesk ticket. \r\n**Configure App**:\" This will help to map certain fields between Freshdesk and Azure DevOps.\r\n\r\n*Demo link:*\r\nhttps:\u002F\u002Fsupport.devopsintegration.io\u002Fsupport\u002Fsolutions\u002Farticles\u002F82000452072-how-to-use-freshdesk-azure-devops-integration-app-\r\n\r\n*Docs Link:*\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fdocs\u002Ffreshdesk-devops\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fapps\u002Ffreshdesk-azure-devops-integration\r\n\r\nThe Freshdesk - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in the Pro version.*",overview:jU,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89334\u002Flive_cover_art\u002Fthumb\u002F400_400_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89334\u002Flive_cover_art\u002Fthumb2x\u002F400_400_icon.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-11-28T00:57:04.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:bk,productName:k,productId:b,account:ep,platform_details:{"1.0":[],"2.0":[122847,125996,127101,130686,131463,135355,137354,143535,151865,168494,170543,174403,177738,181297,192381,204430,209034,262142,384830,396944,427484,431032,507027]},hostproduct_ids:[b],short_description:jV,addons:[{addon_id:"marketplaceapp__43398_507027_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:hY},{addon_id:"marketplaceapp__43398_507027_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:eg},{addon_id:"marketplaceapp__43398_507027_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:nx},{addon_id:"marketplaceapp__43398_507027_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ny},{addon_id:"marketplaceapp__43398_507027_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:nz},{addon_id:"marketplaceapp__43398_507027_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:da},{addon_id:"marketplaceapp__43398_507027_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"225.99"}]},{id:73928,name:"gdpr_compliance_app",display_name:"GDPR Compliance App",description:"The GDPR Compliance App For Freshdesk is meant for companies who have an obligation to comply with the EU GDPR regulations.\r\n\r\nThe GDPR Compliance App For Freshdesk is a powerful tool designed to automatically delete contacts and their related tickets in Freshdesk based on predefined conditions. These instructions will guide you through the process of creating rules and conditions to help you better manage your contacts and their related data. \r\n\r\nKey Benefits for Freshdesk Users:\r\n1.\tTime-saving: you can automate the process of removing unwanted contacts and related tickets, saving you time and effort. Example: the app can autodelete the contacts and their related data after a specific time has passed. \r\n2.\tIncreased data security: By automatically removing contacts and related data (Tickets and documents) that are no longer needed, you can reduce the amount of personal data stored in Freshdesk, your helpdesk system, thereby reducing the risk of data breaches.\r\n3.\tGDPR compliance: By setting up rules to automatically delete contacts and tickets based on specific conditions, you can ensure that your helpdesk system is GDPR compliant.\r\n4.\tCustomizable rules: you can create customized rules based on different criteria , allowing you to tailor the app to your specific needs.\r\n5.\tImproved performance: By removing unnecessary data, you can improve the performance of Freshdesk reducing the load time and making it easier for agents to find the information they need.\r\n6.\tBetter customer experience: By keeping your helpdesk system clutter-free, you can provide a better experience for your customers, making it easier for them to get the support they need.",overview:"Automatically delete contacts and their related tickets in Freshdesk based on predefined conditions",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82937\u002Flive_cover_art\u002Fthumb\u002FGDPR-Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82937\u002Flive_cover_art\u002Fthumb2x\u002FGDPR-Icon.png"},categories:[cT,a$,aR,O],type:b,published_at:"2025-01-16T12:15:47.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:bk,productName:k,productId:b,account:"SMC Consulting",platform_details:{"1.0":[],"2.0":[244317,266776,466812]},hostproduct_ids:[b],short_description:"Delete contacts and tickets",addons:[{addon_id:"marketplaceapp__73928_466812_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"398.64"},{addon_id:"marketplaceapp__73928_466812_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:fj},{addon_id:"marketplaceapp__73928_466812_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"31.75"},{addon_id:"marketplaceapp__73928_466812_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"105.34"},{addon_id:"marketplaceapp__73928_466812_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:nA},{addon_id:"marketplaceapp__73928_466812_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"1793.01"},{addon_id:"marketplaceapp__73928_466812_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:"21.9"}]},{id:122813,name:"attachment_manager_plus_1",display_name:"Attachment Manager Plus",description:"Key features:\r\n1. Sidebar attachment search: Easily locate attachments within the sidebar.\r\n2. Filter and sort options: Filter search results by type or sort them by name or date.\r\n3. Preview without downloading: View attachments directly within Freshdesk \u002F Freshservice without downloading.\r\n4. Download flexibility: Download single attachments or all at once for convenience.\r\n5. Format support: Supports all regular formats such as xlsx, xls, pdf, docx, doc, ods, csv, svg, png, jpg, jpeg, mp3, mp4, mov, ppt, pptx, rtf, odp, webp.\r\n6. Conversation thread attachment: Attach files directly within conversation threads for efficient communication.\r\n7. Selective format display: Choose specific file formats to be displayed within the widget for easier access and organization.\r\n8. File type (pdf, jpeg, png, jpg, etc.): Filter attachments by file type for quicker identification and retrieval.\r\n\r\nFor Freshdesk : \r\n1. Restrict agents from deleting the attachments of the ticket\r\n2. Display tags for tickets when a ticket\u002Fconversation is created with attachments\r\n\r\nFor Freshservice : \r\n1. Display tags for tickets when a ticket\u002Fconversation is created with attachments",overview:"Maximize control over ticket attachments: Download, filter, sort, and preview swiftly",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F318221\u002Flive_cover_art\u002Fthumb\u002FAttachment.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F318221\u002Flive_cover_art\u002Fthumb2x\u002FAttachment.png"},categories:[M,ac],type:b,published_at:"2025-02-04T13:32:05.000+05:30",options:a,modules:[r,e,l],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:cN,ratings_count:h,install_count:bk,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[340978,393264,551151]},hostproduct_ids:[b,g],short_description:a,addons:[{addon_id:"marketplaceapp__FD_122813_551151_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:nB},{addon_id:"marketplaceapp__FS_122813_551151_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:nB},{addon_id:"marketplaceapp__FD_122813_551151_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"10.03"},{addon_id:"marketplaceapp__FS_122813_551151_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:nC},{addon_id:"marketplaceapp__FD_122813_551151_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:nC},{addon_id:"marketplaceapp__FS_122813_551151_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:hZ},{addon_id:"marketplaceapp__FD_122813_551151_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:hZ},{addon_id:"marketplaceapp__FS_122813_551151_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:nD},{addon_id:"marketplaceapp__FD_122813_551151_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:nD},{addon_id:"marketplaceapp__FS_122813_551151_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_122813_551151_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_122813_551151_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"37.76"}]},{id:1940,name:"pipelinesdeals_crm",display_name:"PipelinesDeals CRM",description:"The PipelineDeals app allows you to view complete customer information including details of ticket requester, associated organization activities from PipelineDeals, right within your ticket detail page. \r\n\r\nIf there is no PipelineDeals entry for that customer, agents can simply create one with a single click.\r\n\r\nThe ‘Create contact’ link creates a new contact inside Pipelinedeals CRM. \r\nBy following the link under Deals, an agent can see Deal names inside PipelineDeals CRM and can even create a new deal by clicking on the ‘Create deal’ link.\r\nAlso, agent can view the “Activities” right from the widget",overview:"View customer information from PipelineDeals within Freshdesk and provide personalized customer service. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0491\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0491\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,bd,az],type:b,published_at:"2017-12-12T11:18:19.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:t,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1766]},hostproduct_ids:[b],short_description:a,addons:a},{id:4208,name:"zuora_by_chargedesk",display_name:nE,description:"ChargeDesk gives you access to your Zuora data where it's needed most - inside Freshdesk. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers inside Freshdesk tickets.\r\n\r\nYou can also show PayPal, Braintree, Chargify, Recurly & Stripe payments from this one app inside Freshdesk. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features;\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping thousands of companies provider better billing support for millions of their customers.",overview:"Manage Zuora payments inside Freshdesk. Refund payments, manage subscriptions, send invoices & more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8024\u002Flive_cover_art\u002Fthumb\u002Flogo_new_zuora.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8024\u002Flive_cover_art\u002Fthumb2x\u002Flogo_new_zuora.png"},categories:[bi,bt,av],type:b,published_at:"2023-05-24T17:28:12.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:t,productName:k,productId:b,account:dk,platform_details:{"1.0":[],"2.0":[3960,8696]},hostproduct_ids:[b],short_description:a,addons:a},{id:6998,name:"wistia_in_freshdesk",display_name:"Wistia in Freshdesk",description:"Allows the support agents to navigate into their Wistia library and find the right video to share.\r\n\r\nWith the Wistia app, you can:\r\n\r\n1. Add the video link to the support ticket\r\n\r\n2. Track viewer's engagement with the viewer's email address in your Wistia stats\r\n\r\n3. Tag Freshdesk tickets automatically when a video is shared, to better measure the satisfaction ratings and resolution times",overview:"The app makes it simple to add videos from your Wistia account right into Freshdesk tickets. \r\n\r\nWith the click of a button, support reps can access their Wistia videos and add them to the responses. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8996\u002Flive_cover_art\u002Fthumb\u002Fwistia_logo_full_0.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8996\u002Flive_cover_art\u002Fthumb2x\u002Fwistia_logo_full_0.jpg"},categories:[eE,aO,ai,be],type:b,published_at:"2018-09-29T06:12:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[9438]},hostproduct_ids:[b],short_description:a,addons:a},{id:46954,name:"sqs_3",display_name:gd,description:"The SQS app helps push events to Amazon SQS.\n\nWith minimal configuration and setup, the Freshdesk product events can be exported in real time to AWS SQS, allowing businesses to build on top of their customer data.",overview:ge,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45964\u002Flive_cover_art\u002Fthumb\u002F259353_app_copy_queue_services_sqs_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45964\u002Flive_cover_art\u002Fthumb2x\u002F259353_app_copy_queue_services_sqs_icon.png"},categories:[ab,P],type:b,published_at:"2021-11-25T21:48:06.000+05:30",options:a,modules:[o,r,e,m],supported_modules:[o,e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[136837]},hostproduct_ids:[b],short_description:a,addons:a},{id:62912,name:"onepilot_integration",display_name:nF,description:"This application allows us (Onepilot) to embed our clients’ tickets into our smart routing system on our platform. The tickets are routed to the right agents for the best solving experience possible! With dozen of customers using Freshdesk, Onepilot is now thrilled to be able to make Freshdesk available on our platform.",overview:nF,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21926\u002Flive_cover_art\u002Fthumb\u002FGroup%20110%20%284%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21926\u002Flive_cover_art\u002Fthumb2x\u002FGroup%20110%20%284%29.png"},categories:[Q,O],type:b,published_at:"2023-01-24T12:01:47.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:k,productId:b,account:"onepilot",platform_details:{"1.0":[],"2.0":[208533]},hostproduct_ids:[b],short_description:a,addons:a},{id:65205,name:"ai_ticket_summary",display_name:"AI Ticket Summary",description:"When a ticket appears in an agent’s workspace, they need to figure out how to prioritize it against other conversations, who could best solve the issue, and how the customer is feeling.\r\n\r\nAn experienced agent might be able to determine these things at a glance. Still, when the tickets are piling up and the customers are pressed for a resolution, the agent’s time would probably be better spent actually resolving the issue.\r\n\r\nThat’s where AI is a powerful friend—it can automatically analyze requests and figure out sentiment, tone, and language in order to route and prioritize issues. That way it lands in the hands of the right agent who can solve the issue most effectively.\r\n\r\nThe AI Ticket Summary app runs automatically every time a ticket is created or a customer sends a reply.\r\n\r\nIt generates the following fields and inserts it as a Private Note in the ticket:\r\n\r\na) Summary: Summarizes the description or reply. This helps your agents quickly understand the issue at hand by providing a concise overview.\r\nb) Sentiment analysis: Identify the sentiment of the customer. This can help the business better understand how the customer feels about your product or service.\r\nc) Topic modeling: Identify the topics. This information can be used to identify common issues or concerns that customers have and help businesses prioritize or improve their product or service.\r\nd) Customer profiling: Create a profile of the customer, including their communication style and tone. This can help agents tailor their communication and support to the individual needs of the customer.\r\n\r\nHow does it benefit your business?\r\n⭐️ Improves agent productivity - Your agents spend lesser time poring over lengthy ticket descriptions and responses.\r\n⭐️ Reduces response times - Your agents get more done with less.\r\n⭐️ Increases customer delight - Ultimately, your customers benefit from all the improved effeciency.\r\n\r\nAdvanced configuration options:\r\n- Customize the \"prompt\" used to generate the summary using OpenAI.\r\n- Create multiple automations that run in response to creation of a ticket or customer replies.\r\n- Restrict tickets on which the automations run by adding filter conditions based on ticket properties and contact details.\r\n- Chain multiple actions in an automation: choose from preset Freshdesk actions like Send Reply, Set Ticket Priority, Add a Tag, etc.",overview:"AI powered summary, sentiment, topic and profile modeling",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50256\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50256\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[at,aa,M,Q,O],type:b,published_at:"2024-10-04T16:45:04.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:bP,ratings_count:g,install_count:t,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[219080,221559,230497,244438,268055,439069]},hostproduct_ids:[b],short_description:"AI powered ticket summary",addons:[{addon_id:"marketplaceapp__FD_65205_439069_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:h_},{addon_id:"marketplaceapp__FD_65205_439069_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"5699.0"},{addon_id:"marketplaceapp__FD_65205_439069_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:nG},{addon_id:"marketplaceapp__FD_65205_439069_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"64.99"},{addon_id:"marketplaceapp__FD_65205_439069_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"99.99"},{addon_id:"marketplaceapp__FD_65205_439069_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"365.0"},{addon_id:"marketplaceapp__FD_65205_439069_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1250.0"}]},{id:84856,name:"hubspot_crm_plus",display_name:"Hubspot CRM Plus",description:"This application facilitates a seamless two-way integration between HubSpot CRM and Freshdesk. It empowers users to conveniently access and edit contact details from both HubSpot and Freshdesk, as well as gain insights into ticket information via HubSpot's contact timeline. Moreover, Freshdesk agents can readily retrieve vital information about contacts, including their Name, Email address, Company, Phone Number, Lifecycle Stage, Lead Status, and more.\r\n\r\nOnce the application is installed, agents can efficiently perform the following tasks:\r\n\r\n1. Access HubSpot CRM contacts, companies, and deals directly from Freshdesk.\r\n\r\n2. Create new contacts from tickets if they are not already in HubSpot.\r\nGenerate new deals from tickets.\r\n\r\n3. Customize HubSpot Contact and Company fields to be viewed.\r\nExplore contact lists linked to a contact.\r\n\r\n4. Enable or disable the contact syncing process at your discretion.\r\nEdit and update HubSpot contacts from within Freshdesk, and vice versa.\r\n\r\n5. Access the CSAT rating provided by the customer for a ticket in a HubSpot Timeline.",overview:"Integrating Hubspot with Freshdesk enables you to keep your support and sales teams up to date.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65848\u002Flive_cover_art\u002Fthumb\u002FHubspot%20new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65848\u002Flive_cover_art\u002Fthumb2x\u002FHubspot%20new.png"},categories:[Y,ak],type:b,published_at:"2024-09-03T14:09:35.000+05:30",options:a,modules:[o,r,e,m],supported_modules:[o,e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:t,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[278571,284266,430762]},hostproduct_ids:[b],short_description:"Hubspot and Freshdesk Two-way-Sync",addons:[{addon_id:"marketplaceapp__84856_430762_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"416.31"},{addon_id:"marketplaceapp__84856_430762_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__84856_430762_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"92.89"},{addon_id:"marketplaceapp__84856_430762_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"4.12"},{addon_id:"marketplaceapp__84856_430762_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"4.74"},{addon_id:"marketplaceapp__84856_430762_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"25.07"},{addon_id:"marketplaceapp__84856_430762_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"7.85"}]},{id:84960,name:"ticket_assistant_1",display_name:"Task\u002FToDo Manager - Ticket Assistant",description:"As a support agent, resolving tickets can be a complex process that requires multiple steps and actions. \r\nTicket Assistant is a tool that helps agents perform these tasks more efficiently and accurately. With Ticket Assistant, \r\nyou can create Tasks\u002FToDo items with a set of conditions that will be displayed to agents if the conditions match the ticket parameters. \r\nThe combination of conditions is supported for almost all ticket fields, including custom ones. \r\n\r\nMain features:\r\n1) Creating Tasks\u002FToDo items with a set of conditions.\r\n2) Combination of conditions.\r\n3) Set mandatory and optional tasks. The ticket cannot be updated until the required task is completed\r\n4) Hints on tasks. You can add a description of the task within 1000 character limit, that will help close it.\r\n5) Search by task name\r\n6) History of tasks. Closed tasks are saved and will be displayed even if they do not meet the conditions\r\n\r\nImportant: Freshdesk has a memory limit for settings. Because of this, a limit has been introduced on task tips (1000 characters).\r\nAt the moment, the application can store about 80 tasks with fully completed hints. If you need\r\nto expand this limit, contact MorfDev support, we will come up with a solution to expand the limit.",overview:"Create tasks, ToDo and scripts to help agents to resolve tickets more efficiently and accurately.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06948\u002Flive_cover_art\u002Fthumb\u002Flogo-new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06948\u002Flive_cover_art\u002Fthumb2x\u002Flogo-new.png"},categories:[ah,M,aw,ac],type:b,published_at:"2025-01-20T14:03:38.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:t,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[278934,359435,388166,400015,541711]},hostproduct_ids:[b],short_description:"Create task, ToDo for agent",addons:[{addon_id:"marketplaceapp__84960_541711_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"3.2"},{addon_id:"marketplaceapp__84960_541711_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:"marketplaceapp__84960_541711_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__84960_541711_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__84960_541711_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__84960_541711_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"167.0"},{addon_id:"marketplaceapp__84960_541711_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"38.0"}]},{id:193692,name:"schedule_send_1",display_name:"Schedule Send",description:"✨ Schedule Tickets to be sent at a later time.\r\n✨ Enhances time management and organization.\r\n✨ Ideal for reaching recipients at optimal times.\r\n\r\nFeature Purpose: Allows users to draft Tickets and schedule them for delivery at a specific date and time.\r\n\r\nUser Benefits: Helps manage communications more effectively by timing email sends for when recipients are most likely to read them.\r\n\r\nFlexibility: Supports scheduling Tickets for future dates, which can be useful for coordinating with different time zones or preparing Tickets in advance.\r\n\r\nHow to Use: Compose your response in the application, select the \"Schedule\" option, and then choose your preferred send time.\r\n\r\nEfficiency: Streamlines workflow by letting users focus on other tasks and ensuring messages are sent when most impactful",overview:"Schedule replies in tickets to send at a later time for efficient communication",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F296391\u002Flive_cover_art\u002Fthumb\u002FSchedule%20Send%201%20500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F296391\u002Flive_cover_art\u002Fthumb2x\u002FSchedule%20Send%201%20500.png"},categories:[M,ac],type:b,published_at:"2024-10-03T18:18:09.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:t,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[437681]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_193692_437681_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"1.48"},{addon_id:"marketplaceapp__FD_193692_437681_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"5.51"},{addon_id:"marketplaceapp__FD_193692_437681_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:nH},{addon_id:"marketplaceapp__FD_193692_437681_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:nI},{addon_id:"marketplaceapp__FD_193692_437681_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"83.85"},{addon_id:"marketplaceapp__FD_193692_437681_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_193692_437681_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nJ}]},{id:6740,name:"easy_digital_downloads_integration",display_name:"Easy Digital Downloads integration",description:"Providing a good link between your sales and customer support systems can improve the service you give your customers. What your agents really need is up to date information. This integration for Easy Digital Downloads and Freshdesk adds purchase information to your Freshdesk sidebar pulled automatically from your Easy Digital Downloads store. \r\n\r\nOn ticket screens, you'll automatically see a list of the customer's recent orders so you can see what items they’ve ordered and when. You can link straight from Freshdesk back to the order within Easy Digital Downloads if you need detailed information.\r\n\r\nThe app also integrates with the Easy Digital Downloads Software Licensing extension to show you relevant license information alongside purchases, including the license code, status, expiry \u002F renewal date, and the list of licensed sites.\r\n\r\nRequires the \"EDD Freshdesk\" WordPress plugin from https:\u002F\u002Fplugins.leewillis.co.uk\u002Fdownloads\u002Fedd-freshdesk\u002F",overview:"Allow your agents to easily see customer purchase information in their sidebar pulled in automatically from your Easy Digital Downloads powered eCommerce store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0476\u002Flive_cover_art\u002Fthumb\u002Flarge.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0476\u002Flive_cover_art\u002Fthumb2x\u002Flarge.png"},categories:[Y,au,ak,aB],type:b,published_at:"2018-10-19T20:53:14.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:"Plugins By Lee Willis",platform_details:{"1.0":[],"2.0":[8943]},hostproduct_ids:[b],short_description:a,addons:a},{id:12839,name:"evaluagent_qa",display_name:"EvaluAgent QA",description:"Use AI to automatically evaluate every Freshdesk ticket and chat with EvaluAgent's all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows.\r\n\r\nEvaluate every conversation using your own measures of success, and out-of-the-box EvaluAgent insights so you can understand your customers’ needs, better manage agents’ performance, and prioritize training interventions based on 100% of your contact center conversations. \r\n\r\nWith our Freshdesk App, you can then view these evaluated scores from within Freshdesk!",overview:"View your evaluated scores carried out in EvaluAgent, within your Freshdesk ticket view.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93821\u002Flive_cover_art\u002Fthumb\u002F450x450___blue_background.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93821\u002Flive_cover_art\u002Fthumb2x\u002F450x450___blue_background.png"},categories:[bL,aQ,dA],type:b,published_at:"2022-10-18T13:23:04.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[26655,129180]},hostproduct_ids:[b],short_description:a,addons:a},{id:14804,name:"messagemedia_integration",display_name:"MessageMedia Integration",description:"MessageMedia integration allows customers to get notified through SMS on ticket updates and allows agents to send custom messages to customers:\r\n- SMS notification on ticket status changed. \r\n- SMS notification on new reply\u002Fpublic note on a ticket. \r\n- Allows agents to send custom messages to ticket opener. \r\n- Templates for SMS which are customizable through app settings",overview:"Easily automate ticket updates and custom texts via MessageMedia SMS.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40841\u002Flive_cover_art\u002Fthumb\u002Fmessage_media_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40841\u002Flive_cover_art\u002Fthumb2x\u002Fmessage_media_logo.jpg"},categories:[N,ad],type:b,published_at:"2020-03-03T16:40:06.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[32643,133268]},hostproduct_ids:[b],short_description:a,addons:a},{id:23973,name:"godeskless_advanced_field_service",display_name:"GoDeskless FSM | Field Service for Freshdesk",description:"GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Freshdesk as well as the Customer Service Suite (CSS). \r\n\r\nGoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging. \r\n\r\nIn addition, GoDeskless offers a robust, fully integrated transactional asset & inventory management solution with service checklists to manage and track assets in the field. \r\n\r\nIncreased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things. \r\n\r\nReduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive. \r\n\r\nExceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time. \r\n\r\nFunctional Highlights: \r\n1. Fully embedded within Freshdesk & Customer Service Suite (CSS)\r\n2. Mobile-first automation for case creation and management\r\n3. Dedicated mobile app for field agents and field supervisors\r\n4. Web app for customer engagement, no download required \r\n5. Unified engagement console directly within Freshdesk and CSS: Video Call and Chat with field agents\r\n5. Omni-scheduling capabilities: self-schedule, assisted, dynamic\u002FAI driven, broadcast\u002Ffirst to accept\r\n6. Fully integrated transactional asset & inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work & inspections\r\n7. Automated Service Call Report (SCR) generation for tracking service history and invoicing \r\n\r\nKnow more at www.godeskless.com. \r\n\r\nGet in touch! Call us at: (650) 910-5100 \u002F Email us: hello@godeskless.com",overview:"The leading field service platform: increase productivity, reduce support costs, exceed expectations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37932\u002Flive_cover_art\u002Fthumb\u002FgD%20Circle%20Freshworks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37932\u002Flive_cover_art\u002Fthumb2x\u002FgD%20Circle%20Freshworks.png"},categories:[an,P,cu,bj,M,bA],type:b,published_at:"2024-01-17T16:56:43.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:nK,platform_details:{"1.0":[],"2.0":[59570,70806]},hostproduct_ids:[b],short_description:"FSM with Asset & Inventory Mgmt",addons:a},{id:25412,name:"restyaboard",display_name:"Restyaboard",description:"The integration of Freshdesk with Restyaboard enables you to create and insert support tickets from your Restyaboard cards itself, moreover, notify your team regarding the modifications on cards linked to any ticket. The brighter side is, your team can now work together and provide all the support your customers demand. \r\n\r\nMerging Freshdesk with Restyaboard is a great way to address your customers' unique concerns. As mentioned above, in that event, any cards you create will be linked to the Freshdesk tickets. Your support team can pick a board from Freshdesk and move tickets to the cards or create the same from scratch if they prefer so. \r\n\r\nRestyaboard is an open-source alternative to Trello. By connecting Freshdesk and Restyaboard you can manage tasks in a visual Kanban board. Note that Restyaboard comes in both self-hosted downloadable and cloud options. It has features like offline sync, diff \u002Frevisions, nested comments, multiple view layouts. It is more like an electronic sticky note for organizing tasks and todos. It is useful for bringing Kanban, Agile, Gemba board and business process\u002Fworkflow management to Freshdesk.\r\n\r\nFreshdesk with Restyaboard is a great tool for project management and task management. This visual Kanban board is flexible and shareable- helps you better plan, track, and collaborate. Cards on the board offer constant visibility over resources, operations and most importantly, time. The weight of running behind schedule or going overboard with the budget will no longer decelerate your growth.",overview:"Power up Freshdesk to manage tasks on the visual board. Aids collaboration and flexibility.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21452\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21452\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ah,aa,M,aw],type:b,published_at:"2020-06-05T11:30:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:b,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[63822]},hostproduct_ids:[b],short_description:a,addons:a},{id:41472,name:"msg91_sms_for_freshdesk",display_name:"MSG91 SMS for Freshdesk",description:"Using this application you can send SMS with MSG91 inside Freshdesk.\r\n\r\nFeatures of this application:\r\n1. Send SMS from any Ticket\r\n2. Send SMS from any Contact\r\n3. Send Bulk SMS from Freshdesk\r\n4. Initiate SMS conversation from any of the ticket\r\n5. Sent SMS will be added as a note inside the Freshdesk\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KljGiWgzML8fxO",overview:"Send Single and Bulk SMS using MSG91 from Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27414\u002Flive_cover_art\u002Fthumb\u002FScreenshot_2021_06_10_at_11.29.19_AM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27414\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_2021_06_10_at_11.29.19_AM.png"},categories:[N,ad],type:b,published_at:"2021-12-16T17:36:15.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[115243]},hostproduct_ids:[b],short_description:a,addons:a},{id:46095,name:"yext_ai_search",display_name:"Yext Search",description:"With Yext Search, support leaders can empower their agents to drive faster case resolution that increases customer loyalty and satisfaction. By automatically populating the agent's search experience with the ticket subject line, Yext Search uses natural language understanding to interpret customers' intent and deliver contextually relevant direct answers for agents to efficiently resolve cases. Get started here and supercharge your search in Freshdesk.\r\n\r\n - Serves direct answers to agents instead of long-form articles or blue links, powered by Yext's multiple search algorithms, including Extractive Question Answering (QA), which pulls exact answers from within a document or article and surfaces it as a rich snippet\r\n - Displays content in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval\r\n - Embeds both search queries and FAQs in vector space and uses a Semantic Text Search algorithm to determine the most relevant FAQs—no synonyms required!\r\n - Tracks the savings associated with case deflection and identifies content gaps that need to be addressed. Automatically groups similar searches, even if they contain different query phrasings, to improve search at scale\r\n - Uses machine learning to automatically rerank results based on what has previously resolved cases before\r\n\r\nKey Benefits:\r\n - Increase agent productivity\r\n - Increase customer loyalty and satisfaction\r\n - Decrease average handles times\r\n - Reduce agent attrition\r\n - Reduce internal information silos\r\n\r\nThe Yext Search app is free to Yext and Freshdesk customers.",overview:"Empower your customers and agents to self serve and get direct answers with Yext Search",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59064\u002Flive_cover_art\u002Fthumb\u002F400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59064\u002Flive_cover_art\u002Fthumb2x\u002F400.jpg"},categories:[ai,aD,aa,M],type:b,published_at:"2023-07-27T16:07:03.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[133286,149856,172056,244213,258018]},hostproduct_ids:[b],short_description:a,addons:a},{id:56993,name:"zero_friction",display_name:"Zero Friction",description:"Zero Friction\r\nThe Zero Friction platform transforms the way collective heat and cooling suppliers engage with their end customers and support the meter to cash processes by providing an innovative SAAS Cloud Platform.\r\n\r\nThe Zero Friction APP for Freshdesk is extremely useful for:\r\n- Heating \u002F Cooling Suppliers\r\n- Property Managers\r\n- Energy Service Providers\r\n\r\nZero Friction and Freshdesk\r\nThe rich market-specific features of the Zero Friction cloud platform cover the core meter-reading to cash processes which are essential for any energy supplier. This data is now available within Freshdesk.\r\n\r\nEngaging customer interaction such as contact centre functionality are added to the Zero Friction solution. You basically add what Freshdesk stands for, 'Freshdesk makes customer service better' to the Zero Friction Solution with a deep focus on the energy sector.\r\n\r\nAs a Freshdesk partner, we closely work together on ensuring business value by offering compelling digital transformation to support the challenges of the energy transition and create real impact towards 'Net Zero'.\r\n\r\nThe Zero Friction APP for the Freshdesk platform uses the Zero Friction CRM integration framework and APIs to offer:\r\n- An integrated customer databases\r\n- Have a 360 Degree view of the customer within Freshdesk\r\n- Contextual Integration of both cloud platforms\r\n\r\nZero Friction Functionalities\r\nZero friction provides Heating \u002F Cooling Suppliers, Property Managers and - Energy Service Providers with the tools they need to digitally transform their business. Our solution and design criteria are straight forward:\r\n- Easy to implement and use\r\n- Advanced customer interaction based on a solid process library\r\n- Business Insights based on digital transformation base technologies such as Data and AI, Cloud, ML\r\n- Controlled cost, focus on low cost to serve\r\n- Impact - driving towards Net Zero.\r\n\r\nThe Core process functionalities are\r\n- Measurement and Consumption Data\r\n- Interfacing with energy meters\r\n- Billing\r\n- Payment processing\r\n\r\nThis is complemented by a number of supporting processes:\r\n- Customer portal\r\n- Customer management\r\n- Contract and product management\r\n\r\nMore information\r\nLearn more about Zero Friction - http:\u002F\u002Fwww.zerofriction.co - register for our newsfeed!",overview:"Integrate Freshdesk with Zero Friction",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39965\u002Flive_cover_art\u002Fthumb\u002Flogo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39965\u002Flive_cover_art\u002Fthumb2x\u002Flogo%20%281%29.png"},categories:[aA],type:b,published_at:"2023-09-18T11:10:07.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[180440,182408]},hostproduct_ids:[b],short_description:a,addons:a},{id:59583,name:"zalo_oa_integration_for_freshdesk_freshchat",display_name:"Zalo OA Integration for Freshdesk & Freshchat",description:"You don't need to login Zalo Official Account for serving customers or insert manually ticket to Freshdesk. \r\nThere is a unification process from Zalo OA to Freshdesk.\r\nYou just need to use Freshdesk for receiving, replying customers and then can convert conversations to Freshdesk's tickets.\r\nIt saves a lot of time for your business and easy to manage\u002Fassign tasks.\r\nOur application works with Growth Plan and uppers.\r\nIn this version, you can connect one by one to your Zalo OA. We are developing next version, which you can connect multi Zalo OA to multi channels.\r\nIs it interesting? Let's install this app right now and feeling convenience it brings to !!!",overview:"Represent your Zalo Official Account to serve customers via Freshdesk.\r\nNow supported Growth Plan.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38595\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk_zalo_adigitrans.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38595\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk_zalo_adigitrans.png"},categories:[N,aj],type:b,published_at:"2022-10-25T18:02:02.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:aK,productName:k,productId:b,account:nL,platform_details:{"1.0":[],"2.0":[192549]},hostproduct_ids:[b],short_description:a,addons:a},{id:63659,name:"stripe_by_taaza",display_name:"Stripe 360",description:"Unlock the full potential of your Freshdesk support platform with the integration of Stripe. Our app seamlessly integrates the two platforms, giving support agents all the customer data they need right at their fingertips.\r\n\r\nWith the app installed on Freshdesk, agents can view all the customer's subscriptions, payments, payment links and invoices from the Stripe dashboard, without ever leaving the ticket page.\r\n\r\nThe Subscriptions tab provides a comprehensive list of all subscriptions associated with each customer, and gives agents the ability to pause, update, or view the details of each subscription.\r\n\r\nThe Payments tab gives agents a complete overview of all payment methods on file, including the ability to edit credit card details and change the default payment method. Payments made so far are also displayed in this tab.\r\n\r\nThe Invoices tab displays all invoices sent to the customer, with the option to view the details of each invoice.\r\n\r\nSay goodbye to the hassle of switching between platforms and start providing top-notch support with the integration of Freshdesk and Stripe.",overview:"Manage Stripe subscriptions, payments and invoices in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95636\u002Flive_cover_art\u002Fthumb\u002Fstripe.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95636\u002Flive_cover_art\u002Fthumb2x\u002Fstripe.png"},categories:[bt,av],type:b,published_at:"2024-04-05T17:56:41.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:en,ratings_count:aK,install_count:aK,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[212125,235499,245216,263777,305929,309214,319035,343861]},hostproduct_ids:[b],short_description:"Stripe subscriptions, invoices, etc",addons:[{addon_id:"marketplaceapp__63659_343861_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:h$},{addon_id:"marketplaceapp__63659_343861_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:b_},{addon_id:"marketplaceapp__63659_343861_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:eF},{addon_id:"marketplaceapp__63659_343861_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cn},{addon_id:"marketplaceapp__63659_343861_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:nM},{addon_id:"marketplaceapp__63659_343861_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:eF},{addon_id:"marketplaceapp__63659_343861_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nN}]},{id:65526,name:"beyondtrust-for-freshdesk",display_name:nO,description:"Installing the BeyondTrust app provides:\r\n• Easily start a BeyondTrust session from the ticket description page.\r\n• Get the chat details as a private note at end of the session.",overview:"BeyondTrust with Freshdesk will bring remote desktop assistance to your service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62556\u002Flive_cover_art\u002Fthumb\u002FBeyondTrust.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62556\u002Flive_cover_art\u002Fthumb2x\u002FBeyondTrust.jpg"},categories:[N,a_],type:b,published_at:"2023-03-29T13:21:08.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:h,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[220484]},hostproduct_ids:[b],short_description:a,addons:a},{id:66411,name:"ometria",display_name:"Ometria",description:"Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. \r\n\r\nThe intelligent core of the Ometria solution – The Co-Marketer™ – works to accelerate CRM performance by helping teams bring better experiences to their customers, faster. It helps teams unlock better CRM performance by surfacing deep customer insights, uncovering opportunities to optimize campaigns, and making it easier to personalize every marketing touchpoint.\r\n\r\nEnhance customer satisfaction experience with Ometria\u002FFreshdeskdesk integration\r\n\r\nGive your support team enhanced context of each customer’s experience with Ometria data displayed alongside live support tickets.\r\n\r\nAn easy-to-setup integration between your Freshdesk support portal and Ometria",overview:"Existing Ometria clients will be able to better support their customers with historical data.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11466\u002Flive_cover_art\u002Fthumb\u002Fometria_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11466\u002Flive_cover_art\u002Fthumb2x\u002Fometria_logo.png"},categories:[ab,P],type:b,published_at:"2023-05-02T13:56:33.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[224750]},hostproduct_ids:[b],short_description:a,addons:a},{id:158548,name:"google_my_business_-_multiple_account",display_name:"Google My business - Multiple Account",description:"✨ Integrating Google My Business with Freshdesk allows you to manage the reviews and questions of your Google My Business locations within Freshdesk.\r\n\r\n✨ The app retrieves the latest reviews and questions from enabled locations every 30 minutes and converts them into Freshdesk tickets.\r\n\r\n✨ Agents can reply directly to reviews and questions from within Freshdesk, with their responses added as replies to the respective reviews and questions.\r\n\r\nPrerequisites:\r\n\r\nCreate a custom Ticket field of type Single line text for mapping fields.\r\nCreate a custom Ticket field of type Dropdown with label review_type and add the below options\r\n1. Google Review\r\n2. Google Question\r\n\r\nTop Features:\r\n\r\n1. Filter tickets using tags as the star ratings.\r\n2. Set specific groups for which tickets should be created.\r\n3. Enable or disable the location for the ticket creation process.\r\n4. Get an analytical overview of the tickets created through the app on the full-page app.\r\n5. Receive a weekly report on the number of reviews created as tickets.\r\n6. Get instant email notifications if ticket creation fails.\r\n7. Be notified through a note in the ticket if a reply is not sent.\r\n8. Process up to 500 locations; for more locations, contact support@saasly.in.\r\n\r\nKeep yourself streamlined on everything that is passing in your Google My Business locales with this stupendous app!",overview:"Integrate and respond to your Google Business reviews and questions directly from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F845851\u002Flive_cover_art\u002Fthumb\u002FGmb%20%283%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F845851\u002Flive_cover_art\u002Fthumb2x\u002FGmb%20%283%29.png"},categories:[as,ab,P,Q,aR,O],type:b,published_at:"2024-07-10T13:57:22.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:dh,ratings_count:g,install_count:aK,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[386147,411343]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_158548_411343_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"73.94"},{addon_id:"marketplaceapp__FD_158548_411343_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"252.33"},{addon_id:"marketplaceapp__FD_158548_411343_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"45.15"},{addon_id:"marketplaceapp__FD_158548_411343_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"38.45"},{addon_id:"marketplaceapp__FD_158548_411343_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4070.32"},{addon_id:"marketplaceapp__FD_158548_411343_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:dl},{addon_id:"marketplaceapp__FD_158548_411343_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"903.13"}]},{id:172740,name:"recurring_tickets_pro",display_name:"Recurring Tickets Pro",description:"Freshworks product tickets are ideal for recurring tasks that require workflow management and auditability. Recurring Tickets enables customers to collectively manage thousands of schedules for tasks such as regular customer check-ins, contract renewals, security or safety audits, file backups, password resets, and monthly payroll\r\n\r\nFeatures : \r\n►Specify tickets to be created at any interval and exact time.\r\n►Choose intervals from hourly to every few decades.\r\n►Define the exact values of any fields on the tickets to be created.",overview:"Easily manage unlimited schedules to automatically create tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F047271\u002Flive_cover_art\u002Fthumb\u002FRecurring%20Tickets%20500x500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F047271\u002Flive_cover_art\u002Fthumb2x\u002FRecurring%20Tickets%20500x500.png"},categories:[aa,M,Q,O,ac],type:b,published_at:"2024-08-01T16:14:54.000+05:30",options:a,modules:[r,e,l],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:aK,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[403713]},hostproduct_ids:[b,g],short_description:a,addons:[{addon_id:"marketplaceapp__FD_172740_403713_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:cg},{addon_id:"marketplaceapp__FS_172740_403713_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:cg},{addon_id:"marketplaceapp__FD_172740_403713_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__FS_172740_403713_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:nP},{addon_id:"marketplaceapp__FD_172740_403713_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:nP},{addon_id:"marketplaceapp__FS_172740_403713_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:cz},{addon_id:"marketplaceapp__FD_172740_403713_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cz},{addon_id:"marketplaceapp__FS_172740_403713_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:nQ},{addon_id:"marketplaceapp__FD_172740_403713_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:nQ},{addon_id:"marketplaceapp__FS_172740_403713_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__FD_172740_403713_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__FD_172740_403713_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nR}]},{id:183339,name:"google_bigquery_connector_app_2",display_name:nS,description:"The Google BigQuery Connector App integrates with Freshdesk, providing agents and admins with data from your BigQuery Data Warehouse.\r\nThe app includes two components:\r\n1. Ability to enrich contact information from\u002Fto Google BigQuery\r\n2. Ability to enrich company information from\u002Fto Google BigQuery\r\n\r\nThe app is powered by Connector app addon. To know more, please refer to this article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010007",overview:"Sync data between Freshdesk and Google BigQuery",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F933381\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F933381\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2024-11-22T12:33:52.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[416628,430977,502544]},hostproduct_ids:[b],short_description:a,addons:a},{id:191295,name:"print_ticket_pdf",display_name:"Print Ticket PDF",description:"Take your customer service to the next level by enabling agents to print PDF tickets with personalized templates. Our user-friendly interface and advanced customization options empower your team to craft professional, branded PDFs without the need for design expertise.\r\n\r\nKey Features:\r\n1. Template Editor: Seamlessly integrate all ticket fields (including custom ones) and create separate templates for different types of messages.\r\n2. Print Options: Enable printing of customer-friendly PDFs (without private messages) and agent-ready PDFs (with all messages included).\r\n3. Default Styling: Mirror the Freshdesk ticket styling with our default template, ensuring a consistent look and feel.\r\n4. Preview Mode: Set sample values and preview how the final PDF will appear, ensuring a perfect fit before printing.\r\n\r\nEmpower Your Company:\r\nBy personalizing PDF documents to match your company's style and ethos, you'll reinforce brand identity and leave a lasting impression on your customers. With our tool, every interaction becomes an opportunity to showcase your professionalism and attention to detail.",overview:"Elevate Your Brand with Customized PDFs!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F592191\u002Flive_cover_art\u002Fthumb\u002Fprint-ticket-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F592191\u002Flive_cover_art\u002Fthumb2x\u002Fprint-ticket-logo.png"},categories:[M,bz,ac],type:b,published_at:"2025-02-14T23:24:35.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:g,ratings_count:h,install_count:aK,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[427216,476235,556243]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__191295_556243_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__191295_556243_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__191295_556243_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__191295_556243_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__191295_556243_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__191295_556243_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cy},{addon_id:"marketplaceapp__191295_556243_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bg}]},{id:194171,name:"api_meter",display_name:ia,description:nT,overview:ib,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F171491\u002Flive_cover_art\u002Fthumb\u002FAPI%20RAYE%20MONITOR%20ICON.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F171491\u002Flive_cover_art\u002Fthumb2x\u002FAPI%20RAYE%20MONITOR%20ICON.png"},categories:[M,ac],type:b,published_at:"2024-10-04T10:38:59.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[439328]},hostproduct_ids:[b],short_description:a,addons:a},{id:206081,name:"monday_link_1",display_name:"Monday integration for Freshdesk",description:"Connect, integrate, and synchronize Freshdesk Tickets with Monday Items\u002FTask. \r\n\r\nSend Freshdesk ticket content and comments to Monday items\u002Ftasks. Two-way sync (sending Monday item\u002Ftasks content and updates back to Freshdesk) coming in January 2025\r\n\r\nBridge Works' Freshdesk-to-Monday.com connector ensures that tickets become actionable tasks (Items) in Monday.com, making it easy to bridge customer support requests with tasks across teams.\r\n\r\nKey Features\r\n1. Direct Ticket-to-Task Integration: Integrate Freshdesk with Monday.com to create or link tasks (Items) from any ticket. Choose the specific workspace, folder, and board for precise task organization.\r\n2. Transfer Notes and Attachments: Include existing ticket notes, replies, and attachments when creating or linking tasks in Monday, ensuring your team has full context.\r\n3. Custom Language Support: Need the connector in a language other than English? Just request, and we'll deliver.\r\n4. Automatic Syncing Options: Synchronize important information effortlessly. In the app settings, users can specify what information to sync:\r\n - Send private notes from Freshdesk to Monday as updates\r\n - Send public notes from Freshdesk to Monday as updates\r\n - Send client messages from Freshdesk to Monday as updates\r\n - Send new attachments from Freshdesk client messages to Monday as updates\r\nMost users leave these settings ON to ensure all relevant details are linked across platforms.\r\n\r\nPerfect For\r\n\r\nSaaS Companies: Integrate support workflows with development tasks.\r\nE-commerce: Link customer inquiries to operational tasks for faster resolutions.\r\nIT and Managed Service Providers: Connect technical issues to specialized teams.\r\nTelecommunications: Synchronize service tickets with engineering teams.\r\n\r\nWhat’s Next?\r\n\r\nOn our roadmap, we’re working to introduce syncing Monday updates back to Freshdesk, keeping your support agents informed about task progress.\r\n\r\nNeed More? Request Custom Features!\r\nFor support, custom features, or expanding the app’s functionality, reach out via our email. We're here to help integrate the tools you rely on.",overview:"Connect Freshdesk tickets with Monday items for streamlined support and project management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F180602\u002Flive_cover_art\u002Fthumb\u002Fmonday%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F180602\u002Flive_cover_art\u002Fthumb2x\u002Fmonday%20icon.png"},categories:[ah,cY,Q,O],type:b,published_at:"2024-11-06T14:14:33.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:aK,productName:k,productId:b,account:"BridgeWorksapps",platform_details:{"1.0":[],"2.0":[452877]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__206081_452877_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__206081_452877_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:"3.5"},{addon_id:"marketplaceapp__206081_452877_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dV},{addon_id:"marketplaceapp__206081_452877_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__206081_452877_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:"marketplaceapp__206081_452877_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:eZ},{addon_id:"marketplaceapp__206081_452877_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:fk}]},{id:kC,name:"icontact-emailmarket",display_name:"iContact-EmailMarket",description:"Installing the iContact app for your Freshdesk will let you handle your marketing communication - from managing mailing lists to campaign memberships and backing up contacts - right from the comfort of your helpdesk. \r\n\r\nSome benefits of using this app are:\r\n 1. Manage which mailing lists and campaigns the requesters are part of.\r\n 2.Get information regarding the campaigns that a contact was a part of.\r\n 3.Export new users from Freshdesk to iContact easily.",overview:"Manage iContact mailing lists, contact information and campaigns inside your Freshdesk account\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9391\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9391\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[be,bD],type:b,published_at:"2017-11-13T22:08:42.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:b,install_count:am,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1765]},hostproduct_ids:[b],short_description:a,addons:a},{id:7208,name:"identity_integration",display_name:"Identity integration",description:"This app integrates Freshdesk with Identity - a custom CRM used by organizations in The OPEN network. \r\n\r\nIt uses the Identity API to retrieve extra information about ticket authors, helping staff to answer questions like: \r\n- is the ticket author a member in Identity?\r\n- since when?\r\n- is he\u002Fshe also a donor?\r\n- what is his\u002Fher postcode?\r\nThis info is displayed in the ticket details view allowing staff to write more informed answers.\r\n\r\nThe app also adds two buttons in the ticket details view to unsubscribe members in Identity either from email or permanently. This helps a lot in handling emails from people:\r\n- that request to be unsubscribed\r\n- who address serious offenses\r\n- who have an automatic responder informing their email address is no longer in use\r\n\r\nStop wasting time on repetitive tasks and focus on the thing that really matters: connecting with your members.",overview:"This app integrates Freshdesk with Identity - a custom CRM used by organizations in The OPEN network",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8027\u002Flive_cover_art\u002Fthumb\u002Fstelutacentrat2.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8027\u002Flive_cover_art\u002Fthumb2x\u002Fstelutacentrat2.jpg"},categories:[Y,ak,bd],type:b,published_at:"2022-09-09T12:39:21.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:k,productId:b,account:"Declic",platform_details:{"1.0":[],"2.0":[9918,38196,184208]},hostproduct_ids:[b],short_description:a,addons:a},{id:12162,name:"tfs_by_techaffinity",display_name:"TFS By Techaffinity",description:"By installing this app, you get the following benefits:\r\n\r\n1. Agents can create workitems from Freshdesk.On selecting the project and workitem type, Freshdesk tickets appear as workitems on TFS.\r\n2. Any note\u002Freply made to the Freshdesk tickets will be reflected in TFS automatically.\r\n3. Any status change in TFS will automatically reflect in the corresponding Freshdesk ticket and vice versa. Status configuration can be provided in the application config stage.\r\n4. Workitems in TFS can also be created via other sources; if the ticket subject name matches with the subject name provided in application config, it will create a workitem for a specific project in TFS.\r\n5.Only 15 Agile projects can be selected in project dropdown in the configuration page.",overview:"Create work items in TFS from Freshdesk with this integration. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26121\u002Flive_cover_art\u002Fthumb\u002FAzureDevOps.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26121\u002Flive_cover_art\u002Fthumb2x\u002FAzureDevOps.png"},categories:[ew,ce,cw],type:b,published_at:"2022-07-13T11:24:40.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[24506,65692,158955,171464,174882]},hostproduct_ids:[b],short_description:a,addons:a},{id:29513,name:"logmein_rescue_by_loupen",display_name:"LogMeIn Rescue (by Loupen)",description:"The integration between Freshdesk and Rescue allows you to create tickets or update them using Rescue session's logs.\r\nAlso, it is possible to create a PIN Code directly in the Freshdesk ticket's page to start a new session.",overview:"Create a ticket or update it with Rescue session's logs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31592\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31592\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Q,O],type:b,published_at:"2020-08-10T18:32:49.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:k,productId:b,account:"Loupen Teste",platform_details:{"1.0":[],"2.0":[75419]},hostproduct_ids:[b],short_description:a,addons:a},{id:50446,name:"senzum_ticket_archiver",display_name:"Senzum Ticket Archiver",description:"This application enables export of a single tickets data with the addition of statistics, requester & company information and conversations.\r\n\r\nUseful when there is a need to export ticket data for archiving purposes and you don't want to export the entire helpdesk contents from the Built-in Freshdesk function.\r\nThe exported result is presented in a JSON-file that is automatically presented for download in the browser within a couple of seconds.",overview:"Export all the ticket data you need with a single click and get it stored in JSON format.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64405\u002Flive_cover_art\u002Fthumb\u002FArchiveImage.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64405\u002Flive_cover_art\u002Fthumb2x\u002FArchiveImage.png"},categories:[aW,P,M,Q,O,ac],type:b,published_at:"2022-03-09T10:52:57.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:am,productName:k,productId:b,account:"Senzum AB",platform_details:{"1.0":[],"2.0":[149050]},hostproduct_ids:[b],short_description:"Exports single tickets data to JSON",addons:[{addon_id:"marketplaceapp__50446_149050_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__50446_149050_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__50446_149050_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__50446_149050_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:du},{addon_id:"marketplaceapp__50446_149050_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:cz},{addon_id:"marketplaceapp__50446_149050_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:aM},{addon_id:"marketplaceapp__50446_149050_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:ay}]},{id:nU,name:"parent_child_grandchild",display_name:"Parent Child & Grandchild",description:"Introducing the Parent-Child-Grandchild App!\r\n\r\nWith this app, agents can easily create child tickets from the ticket sidebar and establish new parent-child associations by linking an existing ticket to the current one.\r\n\r\nIn addition, agents can quickly check all the children of a ticket and view the immediate parent of a ticket from the ticket view. They can also navigate to any ticket by clicking on the ticket shown in the association.\r\n\r\nTo make ticket management even more convenient, agents can filter tickets by \"No Association,\" \"Parent,\" or \"Child.\" And if needed, the admin can toggle an option to prevent the resolution or closure of a ticket if a child ticket remains open.\r\n\r\nFurthermore, any public notes added to a child ticket are automatically passed on to the immediate parent ticket. And with the toggle button on\u002Foff, all the attachments, conversations, and notes from the parent ticket are replicated in the child ticket upon creation.",overview:"Creating a child ticket from the sidebar links it to an existing ticket and establishes a new parent",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27656\u002Flive_cover_art\u002Fthumb\u002FFrame%201%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27656\u002Flive_cover_art\u002Fthumb2x\u002FFrame%201%20%281%29.png"},categories:[aa,M,Q,O,bz],type:b,published_at:"2023-04-26T17:17:56.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:am,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[221249]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__65672_221249_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:gf},{addon_id:"marketplaceapp__65672_221249_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:gf},{addon_id:"marketplaceapp__65672_221249_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:gf},{addon_id:"marketplaceapp__65672_221249_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"6503.0"},{addon_id:"marketplaceapp__65672_221249_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1445.0"},{addon_id:"marketplaceapp__65672_221249_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"413.0"},{addon_id:"marketplaceapp__65672_221249_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"118.0"}]},{id:7185,name:"yodiz_new",display_name:"Yodiz (New)",description:"The Yodiz app is highly beneficial for customer support teams using Freshdesk ticketing service. \r\n\r\nFor instance, if you have any important ticket that needs the attention of your team working in Yodiz, make use of this app to add respective ticket as Yodiz Issue or User Story in the corresponding project.",overview:"The Yodiz app for Freshdesk allows you to create\u002Fadd Issues and User Stories into Yodiz directly from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5817\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5817\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ah,aX,aw],type:b,published_at:"2018-12-04T17:39:49.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:"viz",platform_details:{"1.0":[],"2.0":[9853]},hostproduct_ids:[b],short_description:a,addons:a},{id:45539,name:"shopware5",display_name:"Shopware5",description:"Shopware5 for Freshdesk app provides you a set of orchestrated integrations to solve your automation needs. With the help of this integration, customer support agents can easily track their order information without leaving their Freshdesk interface. The solution allows you to automatically synchronize Shopware5 Orders records with Freshdesk and capture business-critical data\r\n\r\nThe agents don't have to switch tabs back and forth when your customers ask for order details or order tracking - you can do that right from Freshdesk. If you get even a few dozen tickets a day, this is a big time-saver!",overview:"Agents can easily track the Shopware5 order information without leaving their Freshdesk interface.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93554\u002Flive_cover_art\u002Fthumb\u002FSW5_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93554\u002Flive_cover_art\u002Fthumb2x\u002FSW5_logo.png"},categories:[au,aB],type:b,published_at:"2023-04-28T10:35:19.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[131074,135684]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__45539_135684_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:nV},{addon_id:"marketplaceapp__45539_135684_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"843.83"},{addon_id:"marketplaceapp__45539_135684_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4117.77"},{addon_id:"marketplaceapp__45539_135684_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"40.22"},{addon_id:"marketplaceapp__45539_135684_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"47.54"},{addon_id:"marketplaceapp__45539_135684_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"311.26"},{addon_id:"marketplaceapp__45539_135684_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"73.11"}]},{id:57574,name:"accordia_cti_integration_with_freshdesk",display_name:"Accordia CTI Integration with Freshdesk",description:"Accordia is a complete IP call center solution which makes it well-suited for micro, small and medium enterprises. We help customers drive down costs, time, and effort by customizing and combining open source technologies with proprietary solutions. \r\n\r\nThe Accordia extension for Freshdesk enables you to provide a better Omni-channel customer experience for inbound, outbound phone calls, and social channels communications (Facebook Messenger, WhatsApp, and more); surely a powerful source for your business growth. \r\nWith features like caller notification screen pops, click-to-call dialing, automatic call logging, and omnichannel communications, you can manage an enterprise-grade call center at a fraction of the cost.\r\n\r\nKey Features:\r\n1. Better monitoring and insights\r\nMonitor call statistics of your agents such as the number of calls in queue, received, answered, missed, and their total talk time.\r\n\r\n2. Calls management\r\nGet access to standard controls such as the call on hold, call transfer, call queue, IVR, call script, voice recording, and more.\r\n\r\n3. New ticket auto-creation\r\nEvery incoming call will auto-create a new ticket in Freshdesk\r\n\r\n4. Outbound Calls\r\nMake calls to your customers with a single click within Freshdesk, without using the on-screen keypad.\r\n\r\n5. Omnichannel integration \r\nApart from phone calls, we help to connect you to your customers seamlessly on your preferred social channels: Facebook Messenger, WhatsApp, and more.",overview:"Accordia is a Cloud omnichannel contact center that integrates with Freshdesk enabling better CX.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47575\u002Flive_cover_art\u002Fthumb\u002Faccordia-logo-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47575\u002Flive_cover_art\u002Fthumb2x\u002Faccordia-logo-400x400.png"},categories:[N,Q,O,$],type:b,published_at:"2023-03-02T08:56:10.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[183116,202037,208469,215644]},hostproduct_ids:[b],short_description:"Cloud omnichannel contact center",addons:a},{id:60919,name:"shopware_5_connector",display_name:nW,description:"The Shopware 5 Connector for Freshdesk will allow you to connect your Shopware 5 store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the Shopware 5 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 5 stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name\r\n- Number\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number\r\n- Status\r\n- Store\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Number\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with Shopware 5 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91906\u002Flive_cover_art\u002Fthumb\u002Fshopware_freshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91906\u002Flive_cover_art\u002Fthumb2x\u002Fshopware_freshdesk_logo.png"},categories:[au,aB],type:b,published_at:"2023-10-05T11:23:08.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[199734,202644,218517,273286]},hostproduct_ids:[b],short_description:nX,addons:[{addon_id:"marketplaceapp__60919_273286_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__60919_273286_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__60919_273286_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__60919_273286_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__60919_273286_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__60919_273286_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__60919_273286_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:66533,name:"open_ticket_on_note_1",display_name:"Open Ticket On Note",description:"This app opens up a ticket after an agent or collaborator has added a note.\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Ever wished your note would open a ticket on autopilot?",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33566\u002Flive_cover_art\u002Fthumb\u002Fopen_on_note.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33566\u002Flive_cover_art\u002Fthumb2x\u002Fopen_on_note.png"},categories:[aR,O],type:b,published_at:"2023-05-26T13:51:22.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:j,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[225201]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66533_225201_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__66533_225201_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__66533_225201_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__66533_225201_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:nY},{addon_id:"marketplaceapp__66533_225201_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__66533_225201_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:dy},{addon_id:"marketplaceapp__66533_225201_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:c$}]},{id:66933,name:"apple_app_store_integration",display_name:"Apple App Store Integration",description:"Spend your time efficiently handling reviews in the Apple App Store.\r\n\r\n1. The app will get the latest reviews from the Apple app store and create them as Freshdesk tickets.\r\n2. The agents can reply to the reviews directly from Freshdesk, which gets added as replies to the corresponding reviews in the Apple App Store.\r\n\r\nKeep yourself streamlined on everything that is happening with your applications and customers with this stupendous app!",overview:"Handle Apple App Store reviews within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33966\u002Flive_cover_art\u002Fthumb\u002Foutput-onlinepngtools%20%281%29%201.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33966\u002Flive_cover_art\u002Fthumb2x\u002Foutput-onlinepngtools%20%281%29%201.png"},categories:[an,P],type:b,published_at:"2024-12-20T23:02:05.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[227112,255824,526707]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66933_526707_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:bT},{addon_id:"marketplaceapp__66933_526707_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"913.29"},{addon_id:"marketplaceapp__66933_526707_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4091.03"},{addon_id:"marketplaceapp__66933_526707_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"40.11"},{addon_id:"marketplaceapp__66933_526707_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"45.27"},{addon_id:"marketplaceapp__66933_526707_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"252.21"},{addon_id:"marketplaceapp__66933_526707_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"75.55"}]},{id:72271,name:"jotform",display_name:"Jotform",description:"This application integrates with JotForm, enabling the seamless creation of tickets, contacts, and companies in Freshdesk. When a user submits a JotForm, the application automatically generates a ticket in Freshdesk, capturing their support request or inquiry. Simultaneously, it creates a contact record in Freshdesk, storing their contact information for future reference. Additionally, the application creates a company record in Freshdesk, associating the submitted form with the relevant organization. This streamlines the process, ensuring efficient management of customer interactions and facilitating smooth collaboration within the Freshdesk platform.",overview:"Create Freshdesk tickets, contacts & companies from JotForm submissions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17227\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk_jotform-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17227\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk_jotform-logo.png"},categories:[aa,M,Q,O,ac],type:b,published_at:"2024-06-03T20:39:10.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:j,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[240621,323058,385020]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__72271_385020_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"13.44"},{addon_id:"marketplaceapp__72271_385020_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"44.31"},{addon_id:"marketplaceapp__72271_385020_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"8.37"},{addon_id:"marketplaceapp__72271_385020_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"7.2"},{addon_id:"marketplaceapp__72271_385020_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"742.59"},{addon_id:"marketplaceapp__72271_385020_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:dH},{addon_id:"marketplaceapp__72271_385020_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"170.18"}]},{id:82025,name:"skybox_six_cxone_agent_cti",display_name:"Skybox SiX CXone Agent CTI",description:"Increase your agent productivity with the Skybox integrated eXperience. SiX connects Freshdesk to the NICE CXone platform, enabling integrated screen pops, click to call, ticket automation, and automatic call logging.",overview:"SiX is an integrated Call Center Experience for NICE CXone",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52028\u002Flive_cover_art\u002Fthumb\u002Fskybox-400X400%20Red%20and%20Grey.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52028\u002Flive_cover_art\u002Fthumb2x\u002Fskybox-400X400%20Red%20and%20Grey.jpg"},categories:[N,$],type:b,published_at:"2024-08-28T09:04:37.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:j,productName:k,productId:b,account:"skyboxcommunications",platform_details:{"1.0":[],"2.0":[267463,286568,430679]},hostproduct_ids:[b],short_description:"Integrated CXone CTI",addons:a},{id:82199,name:"seller2go",display_name:"Seller2Go",description:"Get order details without a long search in your JTL-Wawi and speed up your support response.\r\n\r\nHow it works?\r\n\r\nYou go to a ticket page with an order information in it, and the plugin automatically finds the order info inside the ticket.\r\n\r\nYou open the plugin window, and there you can see all the necessary information about the order from your JTL-Wawi.\r\n\r\nThe faster your support helps the customer, the more satisfied they will be. That's a fact. And our plugin will help you with that.",overview:"Quickly access up-to-date order details without opening your JTL-Wawi from JTL-Software.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99128\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99128\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk%20logo.png"},categories:[au,aB,bH],type:b,published_at:"2024-08-05T15:37:05.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:j,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[268160,294021,335656,428252]},hostproduct_ids:[b],short_description:"Quickly access JTL-Wawi Order info",addons:a},{id:85413,name:"ticketgpt_pro_freshdesk",display_name:"TicketGPT PRO Freshdesk",description:"No need for any separate AI account for installation. 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Agents can also generate context aware automated replies in a few seconds using the power of AI. \r\n\r\nTicketGPT PRO can transform your support agents into superheroes!",overview:nZ,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31458\u002Flive_cover_art\u002Fthumb\u002Fai-hero-pro.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31458\u002Flive_cover_art\u002Fthumb2x\u002Fai-hero-pro.png"},categories:[at,aa,M],type:b,published_at:"2023-11-30T18:49:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:j,productName:k,productId:b,account:eH,platform_details:{"1.0":[],"2.0":[281156,284232]},hostproduct_ids:[b],short_description:n_,addons:[{addon_id:"marketplaceapp__85413_284232_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"1399.0"},{addon_id:"marketplaceapp__85413_284232_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:n$},{addon_id:"marketplaceapp__85413_284232_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:ef},{addon_id:"marketplaceapp__85413_284232_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:ef},{addon_id:"marketplaceapp__85413_284232_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:h_},{addon_id:"marketplaceapp__85413_284232_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:da},{addon_id:"marketplaceapp__85413_284232_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:eW}]},{id:87887,name:oa,display_name:"Klark",description:"Klark is an advanced GenAI-powered tool designed to boost your customer service productivity and quality.\r\nIn under 5 minutes, Klark is up and running and it:\r\n1. Automatically creates your specific Knowledge base using existing tickets and FAQ articles\r\n2. Generates drafts for your tickets based on your Knowledge base, leveraging the best existing LLMs.\r\nYou pay only for successful ticket resolutions - making Klark a win-win partner.\r\n\r\n Get started with Klark today to enhance your customer interactions!",overview:"AI plugin to use pre-filled answer generated with AI based on your specific knowledge base.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78878\u002Flive_cover_art\u002Fthumb\u002FProfile%20pic.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78878\u002Flive_cover_art\u002Fthumb2x\u002FProfile%20pic.png"},categories:[at,ai,aD,aa,M],type:b,published_at:"2024-06-04T11:57:36.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:oa,platform_details:{"1.0":[],"2.0":[293040,348699]},hostproduct_ids:[b],short_description:a,addons:a},{id:88565,name:"logrocket_1",display_name:"LogRocket",description:"With this integration, agents will have access to a link that will redirect the user to relevant user sessions inside LogRocket.\r\n\r\nThe link will be in the below format: \r\n\r\n“https:\u002F\u002Fapp.logrocket.com\u002FYOUR_ORG\u002FYOUR_APP\u002Fsessions?e={{ticket.requester.email}}\"",overview:"LogRocket allows agents to view the most recent sessions of customers",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56588\u002Flive_cover_art\u002Fthumb\u002Flogrocket%20logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56588\u002Flive_cover_art\u002Fthumb2x\u002Flogrocket%20logo%20%281%29.png"},categories:[as,P],type:b,published_at:"2024-02-22T18:26:20.000+05:30",options:a,modules:[r,e,y],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[296492]},hostproduct_ids:[b,x],short_description:a,addons:a},{id:93197,name:"aha__1",display_name:ob,description:oc,overview:"Send feedback and feature requests directly from the Freshdesk inbox to Aha!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79139\u002Flive_cover_art\u002Fthumb\u002Fdownload%20%285%29%20%281%29%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79139\u002Flive_cover_art\u002Fthumb2x\u002Fdownload%20%285%29%20%281%29%20%281%29.png"},categories:[ah,aw],type:b,published_at:"2024-03-04T08:30:21.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[303925]},hostproduct_ids:[b],short_description:a,addons:a},{id:134469,name:"axialys_1",display_name:"Axialys for Freshdesk",description:"Utilize the Axialys integration to deliver smooth support to customers through both modern and traditional communication channels. \r\n\r\nKey features of the Axialys integration include:: · \r\n\r\nClick to Dial\r\nInbound call\r\nOutbound call · On-Screen Caller Information ·\r\nCall Mute\u002FUnmute\r\nCall Recordings\r\nCall Notes\r\n\r\nThe Axialys integration helps you: ·Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. Boost agent productivity with complete access to customer conversations in one single ticket and single-click access to customer information.",overview:od,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F964431\u002Flive_cover_art\u002Fthumb\u002Fimage%20%288%29%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F964431\u002Flive_cover_art\u002Fthumb2x\u002Fimage%20%288%29%20%281%29.png"},categories:[N,aj,$],type:b,published_at:"2024-07-13T12:30:37.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:j,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[355648,361084,363158,376639,417311]},hostproduct_ids:[b],short_description:a,addons:a},{id:157838,name:"fieldproxy_-_field_ticket_fsm_app",display_name:"Fieldproxy - Field Ticket & FSM App",description:"Field operations for businesses can be a complex and challenging task. Fieldproxy is here to simplify and revolutionize this process for you. \r\n\r\nKey Features of this app include: \r\n- Ticket\u002FIssue Management\r\n- Real-Time Job Scheduling\r\n- OTP-Based Verifications\r\n- Feedback Collection\r\n- Location Intelligence and Geofencing\r\n- Detailed Job Reports Straight on Your Freshdesk Platform\r\n\r\nFieldproxy empowers managers with real-time visibility, ensuring efficient communication, task execution, and data submission. \r\n\r\nAdvantages of using this app are: \r\n- Streamline processes and optimize resource allocation\r\n- Elevate the performance of your field teams\r\n- Achieve operational excellence\r\n\r\nJoin over 1,000 field team managers who have experienced the benefits of operational excellence with Fieldproxy. Experience the difference and unlock the true potential of your field operations today!\r\n\r\nInstall Fieldproxy into your Freshdesk account by following these steps: \r\n1. Generate an API Key for Your Freshdesk Account\r\n2. Install Fieldproxy on Your Freshdesk Platform\r\n3. Fetch the API Key from Your Fieldproxy Account\r\n4. Complete the Setup\r\n\r\nNeed assistance with the setup? Email us at sales@fieldproxy.com, and we'll have everything up and running for you in just 30 minutes!",overview:"Create tickets, Schedule services, Track agents and Collect feedback - All in one place",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F838751\u002Flive_cover_art\u002Fthumb\u002FLogo_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F838751\u002Flive_cover_art\u002Fthumb2x\u002FLogo_512x512.png"},categories:[cd,Q,O],type:b,published_at:"2025-02-04T12:28:28.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:j,productName:k,productId:b,account:oe,platform_details:{"1.0":[],"2.0":[385062,394144,543560]},hostproduct_ids:[b],short_description:"Service Team Job Scheduling Apps",addons:a},{id:166581,name:"dynamics_365_crm_connector_app_2",display_name:of,description:"The Dynamics365 CRM Connector App integrates with Freshdesk, providing agents and admins with data from your CRM.\r\n\r\nThe app includes two components:\r\n\r\n1. An inbox view that displays customer details from Dynamics 365 CRM using their email ID.\r\n\r\n2. A data sync feature powered by the Connector App add-on.",overview:"View Dynamics 365 CRM data inside Freshdesk and perform data sync",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F185661\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F185661\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2025-01-21T09:33:57.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:b,ratings_count:b,install_count:j,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[396274,430841,547969]},hostproduct_ids:[b],short_description:a,addons:a},{id:250814,name:"eesel_ai_2",display_name:ic,description:"Are you tired of spending hours drafting replies to customer support tickets? Sick of repetitive queries? Get an AI ChatGPT Agent to automate your customer support.\r\n\r\nKey features of this app include:\r\n\r\n- Get an AI assistant that can create personalized drafts for Freshdesk tickets based on all your docs and past replies.\r\n- Get a Freshdesk AI agent that can fully handle new Freshdesk tickets and escalate to humans as needed.\r\n- Train your Freshdesk AI agents on any knowledge they need. From Confluence and Google, to PDFs and Notion pages, you can train the AI on any content.\r\n\r\n\r\nAdvantages of using this app are:\r\n\r\nZero hallucination - The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.\r\nClear insights on all AI interactions - Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.\r\nFull control - Customize exactly what the AI knows and how it writes, and incrementally teach it more.\r\n\r\nReady to revolutionize your customer support experience? Install AI ChatGPT Agents by eesel today and let your personal AI agent assistants handle the heavy lifting for you!\r\nHave your own AI Agents trained on Freshdesk. Help your team find answers, draft replies, answer customers’ questions, and resolve Tier 1 tickets.",overview:"A ChatGPT AI agent that drafts replies and automates support for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F418052\u002Flive_cover_art\u002Fthumb\u002Feesel%20green%20500x500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F418052\u002Flive_cover_art\u002Fthumb2x\u002Feesel%20green%20500x500.png"},categories:[at,ai,aD,Q,O],type:b,published_at:"2025-01-21T00:12:40.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:j,productName:k,productId:b,account:ic,platform_details:{"1.0":[],"2.0":[501728]},hostproduct_ids:[b],short_description:a,addons:a},{id:8558,name:"vtiger_crm_integration",display_name:"vTiger CRM Integration",description:"Whenever an agent opens up the ticket, based on the email address of the customer\u002Frequester, this app will fetch customer details from your vTiger CRM app and display it in the ticket sidebar. With this integration your agents will immediately have access to :\r\n1. Customer Name\r\n2. Title\r\n3. Phone Number\r\n\r\nThis way, your agents will have easy access to all the relevant customer information they need without having to leave Freshdesk.",overview:"This app fetches customer details from your vTiger CRM and displays it in the Freshdesk portal. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8558\u002Flive_cover_art\u002Fthumb\u002Funnamed.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8558\u002Flive_cover_art\u002Fthumb2x\u002Funnamed.jpg"},categories:[Y,ba],type:b,published_at:"2018-12-20T12:55:43.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[13331]},hostproduct_ids:[b],short_description:a,addons:a},{id:22852,name:"isl_online_1",display_name:hX,description:og,overview:"The ISL Light app allows agents to provide remote assistance to requesters on Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25822\u002Flive_cover_art\u002Fthumb\u002Fisllight_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25822\u002Flive_cover_art\u002Fthumb2x\u002Fisllight_logo.png"},categories:[ap,N,bm,a_],type:b,published_at:"2023-05-26T13:49:48.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:fY,platform_details:{"1.0":[],"2.0":[56825]},hostproduct_ids:[b],short_description:a,addons:a},{id:26007,name:"five9_premium_call_control-for-freshdesk",display_name:"Five9 Premium CTI - AI Powered",description:"Loyally's Five9 premium app, enhanced with AI capabilities, offers a robust integration with Freshdesk, extending the 'Five9 ADT' features and introducing a variety of settings for superior customer engagement.\r\n\r\n- AI powered call summaries for your tickets\r\n- Access to call recordings from tickets\r\n- Choose between manual or automatic ticket creation for calls, chats and voicemails\r\n- Add notes to existing tickets\r\n- Automatic ticket pop on IVR input\r\n- Configurable default ticket values\r\n- Contact matching on multiple phone number formats\r\n- Caller ticket history\r\n- Click to dial\r\n- All Five9 ADT options",overview:mE,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70062\u002Flive_cover_art\u002Fthumb\u002Funnamed.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70062\u002Flive_cover_art\u002Fthumb2x\u002Funnamed.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2024-05-09T12:42:48.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:fh,platform_details:{"1.0":[],"2.0":[nU,105314,131762,278140,353665]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__26007_353665_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"17.0"},{addon_id:"marketplaceapp__26007_353665_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"74.0"},{addon_id:"marketplaceapp__26007_353665_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:dZ},{addon_id:"marketplaceapp__26007_353665_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__26007_353665_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"960.0"},{addon_id:"marketplaceapp__26007_353665_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:cv},{addon_id:"marketplaceapp__26007_353665_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dE}]},{id:46753,name:"plentymarkets",display_name:"Plentymarkets",description:"Plentymarkets for Freshdesk app provides you a set of orchestrated integrations to solve your automation needs. With the help of this integration, customer support agents can easily track their order information without leaving their Freshdesk interface. The solution allows you to automatically synchronize Plentymarkets Orders records with Freshdesk and capture business-critical data\r\n\r\nThe agents don't have to switch tabs back and forth when your customers ask for order details or order tracking - you can do that right from Freshdesk. If you get even a few dozen tickets a day, this is a big time-saver!",overview:"Agents can easily track Plentymarkets order information without leaving their Freshdesk interface",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35764\u002Flive_cover_art\u002Fthumb\u002Fplentymarkets%20logo%20%282%29%20updated.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35764\u002Flive_cover_art\u002Fthumb2x\u002Fplentymarkets%20logo%20%282%29%20updated.jpeg"},categories:[au,aB],type:b,published_at:"2023-05-02T13:56:10.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[136056]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__46753_136056_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:bT},{addon_id:"marketplaceapp__46753_136056_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4215.31"},{addon_id:"marketplaceapp__46753_136056_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:"56.78"},{addon_id:"marketplaceapp__46753_136056_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"888.1"},{addon_id:"marketplaceapp__46753_136056_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"42.11"},{addon_id:"marketplaceapp__46753_136056_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"315.14"},{addon_id:"marketplaceapp__46753_136056_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"78.12"}]},{id:66579,name:"opencart_connector",display_name:oh,description:"The OpenCart Connector for Freshdesk will allow you to connect your OpenCart store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the OpenCart store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several OpenCart stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name\r\n- Registration date\r\n- Total Sales\r\n- Rewards\r\n- Group\r\n- Country\r\n- Addresses\r\n\r\n2) Block of orders:\r\n- Order number\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with OpenCart store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97566\u002Flive_cover_art\u002Fthumb\u002Fbig_freshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97566\u002Flive_cover_art\u002Fthumb2x\u002Fbig_freshdesk_logo.png"},categories:[au,aB],type:b,published_at:"2023-10-05T11:18:58.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[225410,273279]},hostproduct_ids:[b],short_description:"OpenCart info on ticket page",addons:[{addon_id:"marketplaceapp__66579_273279_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__66579_273279_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__66579_273279_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__66579_273279_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__66579_273279_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__66579_273279_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__66579_273279_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:67764,name:"fullstory_1",display_name:"FullStory",description:"FullStory lets you watch a DVR-like playback of a user’s session on your website. Support teams get unique insight into what happened before, during, and after a user submitted a support ticket.\r\n\r\nFullStory gives you the ability to:\r\n\r\nReplay user sessions to understand what users were doing when they encountered an issue and how they’ve already tried to solve it.\r\n\r\nShare a session replay link directly with your development team or create a ticket in JIRA (or another bug-tracking tool) in just a few clicks.\r\n\r\nBrowse previous sessions for a given user to gain more information about that user’s overall site experience.\r\nNever ask your customer for a screenshot again!\r\n\r\nThis is not an official app that is released or supported by FullStory. For any support matters, please kindly send reach out via email.",overview:"Never ask for a screenshot again thanks to crystal-clear session replay.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46776\u002Flive_cover_art\u002Fthumb\u002FFullStory-768x432.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46776\u002Flive_cover_art\u002Fthumb2x\u002FFullStory-768x432.jpeg"},categories:[bx,ai,aa,M,cQ],type:b,published_at:"2023-05-24T17:29:05.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:x,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[231130]},hostproduct_ids:[b],short_description:a,addons:a},{id:81033,name:"plentymarkets_connector",display_name:"plentymarkets Connector",description:"plentymarkets Connector: The bridge between Freshdesk and plentymarkets\r\n\r\nYou know the challenges of customer service: Tickets related to orders, manual searches to find order details, and constantly switching between different platforms. Thanks to apoio’s plentymarkets Connector, this becomes a problem of the past.\r\n\r\nFeatures:\r\n\r\nDirect integration with plentymarkets: No more switching between platforms! Work seamlessly without interruptions.\r\n\r\nAutomatic order number detection: You receive a ticket, and the associated order number is instantly recognized.\r\nEasy order search: Simply search for order numbers or customer data. All relevant details are just a click away.\r\n\r\nInteraction with comments: View existing comments and add new ones if necessary.\r\n\r\nSimple shipment tracking: Package numbers and shipment tracking.\r\nOrder overview in plentymarkets: Want more details? Open the entire \r\norder or item directly in plentymarkets.\r\n\r\nOverview of all order types: Whether it’s orders, returns, credits, or delivery orders, you have everything in sight.\r\n\r\nChange order status: No more lengthy processes. Change the status of an order directly from Freshdesk.\r\n\r\nAll order details at a glance: Find out everything you need to know without any extra steps.\r\n\r\nOptimize your customer service with the plentymarkets Connector. Start now with a 21-day free trial.",overview:"Integrate Freshdesk & plentymarkets: Order recognition, order details, simple search & more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33018\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk_plenty_app_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33018\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk_plenty_app_logo.png"},categories:[au,aC,P,aB,bH],type:b,published_at:"2023-08-24T14:16:42.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:x,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[263101]},hostproduct_ids:[b],short_description:"Access plentymarkets orders",addons:[{addon_id:"marketplaceapp__81033_263101_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:dy},{addon_id:"marketplaceapp__81033_263101_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"320.0"},{addon_id:"marketplaceapp__81033_263101_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"59.9"},{addon_id:"marketplaceapp__81033_263101_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"52.0"},{addon_id:"marketplaceapp__81033_263101_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"5450.0"},{addon_id:"marketplaceapp__81033_263101_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:"66.0"},{addon_id:"marketplaceapp__81033_263101_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1240.0"}]},{id:84140,name:"sticky_notes_1",display_name:"STICKY NOTES",description:"Introducing our innovative Sticky Notes app for Freshdesk, designed to address the common challenges faced by customer support agents when managing lengthy customer conversations and tickets. Our app serves as a convenient hub for agents to effortlessly drop notes, highlight crucial comments, and assign action items, significantly enhancing internal communication and organization.\r\n\r\nKey Features:\r\n\r\n* Effortless Note-Taking: With the Sticky Notes app, agents can seamlessly jot down important information, ensuring that critical details are always at their fingertips.\r\n* Pin Essential Comments: Amidst a barrage of customer comments, agents can pin vital notes and comments, ensuring that they are prominently displayed for easy reference.\r\n* Editable Notes: The ability to edit notes empowers agents to keep information relevant and up-to-date, benefitting both the current agent and any future team members handling the same ticket or issue.\r\n* Prioritization: Pinning notes allows agents to prioritize critical information, guaranteeing that it remains in the spotlight, reducing the risk of overlooking crucial details.\r\n* Task Assignment: The app streamlines task assignment based on the notes, making internal operations more efficient. Agents can assign specific tasks to the appropriate team members, ensuring accountability and timely resolution.\r\n\r\nWith our Sticky Notes app, you can transform your customer support operations by providing your agents with a powerful tool to enhance visibility, flexibility, and collaboration. Say goodbye to information overload and hello to a more efficient and organized support workflow. Try our app today and experience the difference it can make in managing your customer interactions and tickets.",overview:"A hub for agents to effortlessly drop notes, highlight crucial comments, and assign action items.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04148\u002Flive_cover_art\u002Fthumb\u002FSticky%20notes%20App%20Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04148\u002Flive_cover_art\u002Fthumb2x\u002FSticky%20notes%20App%20Icon.png"},categories:[M,ac],type:b,published_at:"2023-10-19T14:02:46.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:x,productName:k,productId:b,account:ea,platform_details:{"1.0":[],"2.0":[275537]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__84140_275537_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:c_},{addon_id:"marketplaceapp__84140_275537_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2000.0"},{addon_id:"marketplaceapp__84140_275537_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:hY},{addon_id:"marketplaceapp__84140_275537_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:kW},{addon_id:"marketplaceapp__84140_275537_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:ed},{addon_id:"marketplaceapp__84140_275537_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:fk},{addon_id:"marketplaceapp__84140_275537_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:oi}]},{id:85497,name:"maven_agi_co-pilot",display_name:"Maven AGI Co-Pilot",description:"Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. Maven helps:\r\n\r\n* Save Costs: By automating support workflows with AI agents, customers can reduce support costs by up to 75%.\r\n* Improve Customer Experience: The AI-driven approach provides personalized and instant support, offering a delightful experience for your customers.\r\n* Empower Your Agents: The Agent Co-Pilot system assists human agents in crafting perfect responses, freeing them up to focus on complex, higher-level tasks.\r\n* Proactive and Predictive Support: leverage AI to anticipate customer needs and provide proactive guidance, preventing problems before they arise.\r\n* Drive Revenue: Maven can transform support operations from a cost center into a strong revenue driver through effective cross-selling and upselling.",overview:"AI powered agent co-pilot that saves you time, money, and sanity",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79458\u002Flive_cover_art\u002Fthumb\u002Fmavenagi_sq_logo_on_light.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79458\u002Flive_cover_art\u002Fthumb2x\u002Fmavenagi_sq_logo_on_light.png"},categories:[at,aa,M,Q,O],type:b,published_at:"2024-02-01T22:29:31.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:x,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[281483,284643,293952]},hostproduct_ids:[b],short_description:"AI powered Agent Co-Pilot",addons:a},{id:97557,name:"automerger_data_insights",display_name:"Automerger with Data Insights",description:"The app identifies duplicates based on ticket field values, allowing users to select multiple fields as conditions for duplicate detection: \r\n\r\n1. Group \r\n2. Status \r\n3. Priority \r\n4. Subject \r\n5. Requester (default) \r\n\r\nConfiguration Page: \r\nOn the app configuration page, users can enter a time frame and dynamically choose ticket fields to find duplicate tickets. The Merge Timespan feature is designed to identify the primary ticket within the specified timeframe. Users are empowered with the flexibility to choose email addresses from within Freshdesk or external sources for sending error and warning notifications in the event of app failure. \r\n\r\nDuring App Installation:\r\nThe app automatically creates two custom fields in your domain for updating the primary ticket ID and counter: \"Primary Ticket ID\" and \"Counter.\" \r\n\r\nOn Creation of a New Ticket:\r\nUpon creating a new ticket, the app scans subject lines, email requesters, and identifies existing tickets within the specified time frame. The merging process follows the standard procedure in Freshdesk, with the duplicate ticket merging into the primary ticket. The custom field of the duplicate ticket is updated with the primary ticket ID. The counter will be appended to the primary ticket when a duplicate ticket is merged. \r\n\r\nOn Group Update of a New Ticket:\r\nWhenever the group field of a ticket is updated, the app scans subject lines, email requesters, and identifies existing tickets within the specified time frame. The merging process follows the standard procedure in Freshdesk, with the duplicate ticket merging into the primary ticket. The custom field of the duplicate ticket is updated with the primary ticket ID. The counter will be appended to the primary ticket when a duplicate ticket is merged. \r\n\r\nDuring Conversations:\r\nIf a reply is sent to the duplicate ticket post-merging, it will appear in the primary ticket, just as in the standard merging process in Freshdesk. Conversations with attachments can also be seamlessly carried over.",overview:"The Automerger App will find the similar tickets based on the field selected, within the time frame.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75579\u002Flive_cover_art\u002Fthumb\u002FAUTOMERGER%20PRO%2002-01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75579\u002Flive_cover_art\u002Fthumb2x\u002FAUTOMERGER%20PRO%2002-01.png"},categories:[aa,M,Q,O],type:b,published_at:"2024-11-08T12:32:51.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[309656,468318]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__97557_468318_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"121.0"},{addon_id:"marketplaceapp__97557_468318_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"458.0"},{addon_id:"marketplaceapp__97557_468318_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:du},{addon_id:"marketplaceapp__97557_468318_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:nw},{addon_id:"marketplaceapp__97557_468318_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"6727.0"},{addon_id:"marketplaceapp__97557_468318_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:eg},{addon_id:"marketplaceapp__97557_468318_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1418.0"}]},{id:99570,name:"knowmax_for_freshdesk",display_name:"Knowmax v2 for Freshdesk",description:"Knowmax stands out as a premier Customer Engagement and Self-Service Platform, making strides in over 20 countries and empowering brands in their Digital Transformation & Omni-Channel Initiatives.\r\n\r\nAs a Do It Yourself (DIY) platform, Knowmax enables CX & Training Heads to effortlessly create, curate, and distribute knowledge across assisted and digital touchpoints. Break down departmental silos to gain a competitive edge in customer experience initiatives.\r\n\r\nThe seamless integration of Knowmax with Freshdesk elevates agent capabilities, allowing them to tackle intricate calls with guided workflows presented in a decision tree format within the CRM. The resolutions provided can be swiftly inserted into the CRM by a simple button click, streamlining post-call documentation and eradicating any chances of inaccuracies.\r\n\r\nKnowmax comprises essential components like Decision Trees, Dynamic FAQs & Articles (Knowledge Base), Picture Guides, and Learning & Quiz Management.\r\n\r\nKey Benefits:\r\n\r\n1. Agents experience zero documentation errors.\r\n2. Significant time savings on post-call documentation.\r\n3. A centralized repository of knowledge.",overview:mD,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07599\u002Flive_cover_art\u002Fthumb\u002Ficon%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07599\u002Flive_cover_art\u002Fthumb2x\u002Ficon%20%282%29.png"},categories:[aO,ai,aD],type:b,published_at:"2024-03-08T12:47:58.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:x,productName:k,productId:b,account:fg,platform_details:{"1.0":[],"2.0":[312101]},hostproduct_ids:[b],short_description:a,addons:a},{id:156267,name:"future_tickets_1",display_name:"Future Tickets",description:"With Future Tickets, scheduling follow-up tickets is seamless! Choose a date and time within the apps pane to create a future ticket. \r\n\r\nAdd a note for reference and set up a ticket template to automate details, including copying information from the original ticket. \r\n\r\nThis allows for efficient ticket management and saves time. Experience the convenience of time-traveling tickets with the Future Tickets app!\r\n\r\nFeature : \r\n\r\nDetermine the exact time for the automatic creation of a follow-up ticket.\r\nAdd a note to inform your future self about the reason for scheduling the ticket.\r\nWhen a future ticket is created, it will contain both the “note to your future self” and the description as specified in the template",overview:"Agents can schedule a limited number of follow-up tickets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F762651\u002Flive_cover_art\u002Fthumb\u002FFuture%20Tick%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F762651\u002Flive_cover_art\u002Fthumb2x\u002FFuture%20Tick%20%281%29.png"},categories:[aa,M,Q,aR,O],type:b,published_at:"2024-06-20T13:17:08.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:x,ratings_count:b,install_count:x,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[382659,396997]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_156267_396997_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:f$},{addon_id:"marketplaceapp__FD_156267_396997_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:f$},{addon_id:"marketplaceapp__FD_156267_396997_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fd},{addon_id:"marketplaceapp__FD_156267_396997_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:f$},{addon_id:"marketplaceapp__FD_156267_396997_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"83.25"},{addon_id:"marketplaceapp__FD_156267_396997_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_156267_396997_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"18.13"}]},{id:233608,name:"github_integration_by_integratecloud",display_name:"GitHub-Freshdesk IntegrateCloud",description:"Are you tired of switching between Freshdesk and Github to manage support tickets and development issues? Say goodbye to the hassle with our new Github integration app by Integratecloud. \r\n\r\nKey Features of this app include: \r\n1. Seamless Integration: This app allows support agents to create, link, and notify Github issues directly from Freshdesk, eliminating the need to switch between platforms. \r\n2. Improved Collaboration: With this app, support teams and developers can collaborate in one place, streamlining communication and issue resolution. \r\n\r\nAdvantages of using this app are: \r\n1. Increased Efficiency: By eliminating the need to switch between Freshdesk and Github, this app saves time and improves workflow efficiency. \r\n2. Enhanced Communication: With the ability to notify and link Github issues from Freshdesk, teams can communicate and collaborate more effectively. \r\n3. Streamlined Issue Resolution: By bringing support tickets and development issues together, this app helps to streamline the issue resolution process for faster results. \r\n\r\nDon't let the hassle of managing support and development issues slow you down. Install our Github integration app today and experience seamless collaboration and improved efficiency.",overview:"Integratecloud's app integrates Freshdesk with Github for seamless issue management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F806332\u002Flive_cover_art\u002Fthumb\u002FBackground.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F806332\u002Flive_cover_art\u002Fthumb2x\u002FBackground.png"},categories:[ab,P,Q,O],type:b,published_at:"2024-12-04T21:02:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[482690]},hostproduct_ids:[b],short_description:a,addons:a},{id:1936,name:"spree_commerce",display_name:"Spree Commerce",description:"In Freshdesk, Install the Spreecommerce app in your Freshdesk to access your customer’s order information in your support. \r\nThis will give you more context while dealing with their tickets. \r\nFor example, if a customer has raised a ticket an order, you can see that order in Spreecommerce and its status, and their previous order (if any) information in the Spreecommerce widget right next to his ticket.\r\nBy Artis",overview:"The Spreecommerce app allows you to access your customer’s order information inside Freshdesk to give you more context while dealing with their tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6391\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6391\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[au,aB],type:b,published_at:"2017-11-13T22:08:58.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1762]},hostproduct_ids:[b],short_description:a,addons:a},{id:6879,name:"loqate",display_name:"Loqate",description:"By installing this app, you can search and get the detailed address for the provided postcode. You can add the address as a contact address for the requester in a single click. \r\n\r\nNote: The UK postal code should be valid code, it should range from six to eight characters.",overview:"With Loqate app we can search UK address using postcode and update the address of the requester.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9786\u002Flive_cover_art\u002Fthumb\u002Ffpt0l__s_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9786\u002Flive_cover_art\u002Fthumb2x\u002Ffpt0l__s_400x400.jpg"},categories:[Y,ba,aC,P],type:b,published_at:"2023-11-27T12:00:15.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[9195,282376]},hostproduct_ids:[b],short_description:a,addons:a},{id:23770,name:"sync_office_365_tasks",display_name:"Sync Office 365 Tasks",description:"This app allows Freshdesk users to sync their tickets with Office365 or Exchange tasks.\r\n\r\nThe app shows up on a ticket page side panel and has a sync button that triggers a synchronization process. You can also set up automatic (periodical) synchronization through SyncPenguin dashboard.\r\n\r\nThe service offers a 14-day free trial. Learn about pricing and SyncPenguin platform overall on our website: https:\u002F\u002Fsyncpenguin.com",overview:"Sync Freshdesk Tickets with Office 365 Tasks through SyncPenguin platform",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07732\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__53_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07732\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__53_.png"},categories:[ab,P,Q,O],type:b,published_at:"2020-03-13T16:33:56.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[59160]},hostproduct_ids:[b],short_description:a,addons:a},{id:59199,name:"sr_lite",display_name:"SR Lite",description:"SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment.\r\nSuperReceptionist connector in Freshdesk allows you to:\r\n\r\n - Track incoming calls from customers\r\n - Create or Link tickets with phone numbers\r\n - Direct incoming calls from customers to respective agents\r\n - Make outbound calls\r\n - Track outbound calls",overview:ke,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99195\u002Flive_cover_art\u002Fthumb\u002FSR%20App%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99195\u002Flive_cover_art\u002Fthumb2x\u002FSR%20App%20Logo.png"},categories:[N,Q,O,$],type:b,published_at:"2022-10-12T18:58:13.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[190723]},hostproduct_ids:[b],short_description:a,addons:a},{id:61756,name:"ticket_automations_-_sms_whatsapp_email",display_name:"Advanced SMS Alerts",description:"Advanced SMS Alerts allows you to send SMS alerts to your customers or team members when automation rules are satisfied.\r\n\r\nYou can automatically send your customers timely updates about their tickets whenever they meet certain criteria.\r\n\r\nUse preset actions in your automations to\r\n➡ Send an SMS using Twilio, MessageBird or ClickSend\r\n➡ Send a reply on the ticket\r\n➡ Add a tag to the ticket\r\n➡ Set ticket priority\r\nAnd much more...\r\n\r\nWhat's more? You can configure your own actions. Using HTTP Request you can call any URL with a custom payload.\r\n\r\nUse placeholders like Contact Name, Contact Email, Ticket ID, Ticket Subject, etc. in your actions.\r\n\r\nHere are some use-cases:\r\n➡ Send an SMS to the customer when a ticket is created or resolved\r\n➡ Send a reply via email AND send an SMS when the status of the ticket changes\r\n➡ Send a WhatsApp proactive message to the customer when a ticket is resolved\r\n➡ Add a row to a Google Sheet when a ticket is created\r\n➡ Send a message on a Slack channel when a ticket is created\r\nAnd much, much more...",overview:"Send SMS using Twilio, MessageBird, ClickSend and more when automation rules are satisfied.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65716\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65716\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[N,ad],type:b,published_at:"2023-09-12T23:18:53.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[203540,213252,215446,230800,268056]},hostproduct_ids:[b],short_description:"Automate SMS alerts",addons:[{addon_id:"marketplaceapp__61756_268056_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:hV},{addon_id:"marketplaceapp__61756_268056_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"529.0"},{addon_id:"marketplaceapp__61756_268056_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"95.0"},{addon_id:"marketplaceapp__61756_268056_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:gf},{addon_id:"marketplaceapp__61756_268056_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"7999.0"},{addon_id:"marketplaceapp__61756_268056_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cG},{addon_id:"marketplaceapp__61756_268056_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1799.0"}]},{id:63837,name:"css_softphone",display_name:"CSS Softphone",description:"Call Center Studio enables you to have a cloud contact center with no investment other than a computer connected to the internet and a headset. Our software comes packed with tools for your business to easily deliver world-class customer service every day.",overview:"Integrate your Call Center Studio with Freshdesk, and make\u002Freceive calls inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73836\u002Flive_cover_art\u002Fthumb\u002FNew%20Project.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73836\u002Flive_cover_art\u002Fthumb2x\u002FNew%20Project.png"},categories:[N,$],type:b,published_at:"2023-02-22T11:23:31.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:g,productName:k,productId:b,account:"Peranet ",platform_details:{"1.0":[],"2.0":[213034]},hostproduct_ids:[b],short_description:"Integrate your Call Center Studio w",addons:a},{id:64580,name:"custom_crm_integration",display_name:"URL Builder Pro",description:"URL Builder Pro brings convenient links right to your agents' fingertips. Links adjust dynamically based on the current ticket or contact.\r\n\r\nFor example, if John Doe with user id 123 contacts you, links might be:\r\n\r\n- Profile (https:\u002F\u002Fexample.com\u002Fusers\u002F123) \r\n- Order History (https:\u002F\u002Fexample.com\u002Fusers\u002F123\u002Forder_history) \r\n- LinkedIn (https:\u002F\u002Fwww.linkedin.com\u002Fsearch\u002Fresults\u002Fall\u002F?keywords=John%20Doe)\r\n\r\nEasily link to both internal and external tools!",overview:"Bring contextual links right to your agents' fingertips",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08546\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08546\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[M,bz,ac],type:b,published_at:"2023-09-12T23:16:11.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:g,ratings_count:h,install_count:g,productName:k,productId:b,account:dm,platform_details:{"1.0":[],"2.0":[216234,223143,230217,241456,268051]},hostproduct_ids:[b],short_description:"Create contextual links for Agents",addons:[{addon_id:"marketplaceapp__64580_268051_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:cg},{addon_id:"marketplaceapp__64580_268051_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__64580_268051_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:b_},{addon_id:"marketplaceapp__64580_268051_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:da},{addon_id:"marketplaceapp__64580_268051_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:oj},{addon_id:"marketplaceapp__64580_268051_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__64580_268051_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:nR}]},{id:66624,name:"hide_groups",display_name:"Hide Groups",description:"Currently Freshdesk Group Ticket Field section exposes all group details for logged-in agents without any security or restriction layer for the agents.\r\n\r\nAn effective in-app feature of our Hide Groups for Agents app automatically hides the group based on the configuration setup in the app.\r\n\r\nWith the help of this app the security layer will be improved by making the group's visibility more evident and targeted at the agent rather than listing all information that is available",overview:"App which simplifies and streamlines data security flow internally by hiding groups",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42666\u002Flive_cover_art\u002Fthumb\u002FHide%20Group%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42666\u002Flive_cover_art\u002Fthumb2x\u002FHide%20Group%20%282%29.png"},categories:[aa,M,aR,O,bz],type:b,published_at:"2023-05-05T13:27:11.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:g,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[225618]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66624_225618_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"2.72"},{addon_id:"marketplaceapp__66624_225618_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"9.27"},{addon_id:"marketplaceapp__66624_225618_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"1.66"},{addon_id:"marketplaceapp__66624_225618_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"1.47"},{addon_id:"marketplaceapp__66624_225618_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ev},{addon_id:"marketplaceapp__66624_225618_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:"1.83"},{addon_id:"marketplaceapp__66624_225618_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"33.22"}]},{id:71603,name:"pressone_africa-for-freshdesk",display_name:gg,description:"PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through FreshDesk CRM. It allows you to take notes, and mute and unmute calls while on a call, too.\r\n\r\nKey Features:\r\nInbound\u002Foutbound calls\r\nAccess to call logs, and notes on your FreshDesk dashboard\r\nAccess to all CDR Reports from the FreshDesk dashboard\r\nFull call control (mute, unmute, hang up, etc.)",overview:id,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30617\u002Flive_cover_art\u002Fthumb\u002Fpressone_logo_round%20400%20x%20400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30617\u002Flive_cover_art\u002Fthumb2x\u002Fpressone_logo_round%20400%20x%20400.png"},categories:[N,$],type:b,published_at:"2023-06-26T09:52:49.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[239144]},hostproduct_ids:[b],short_description:a,addons:a},{id:79726,name:"clone_ticket_with_notes_and_attachments",display_name:"Clone ticket with notes and attachments",description:"App overview:\r\nAre you looking to revolutionize your ticket management within Freshdesk?\r\n\r\nLook no further! Introducing 'Clone Ticket with notes and attachments' - the must-have app that streamlines ticket duplication and elevates your support team's performance having below features:-\r\n\r\nSeamless Integration: Once installed, Clone Ticket Manager seamlessly integrates into the ticket sidebar, empowering both Admins and Agents to effortlessly clone tickets and improve their support workflow.\r\n\r\nEnhanced Ticket Cloning: With just a click of the \"Clone Ticket\" button, the magic happens! Watch as tickets are duplicated instantly, allowing your team to handle customer inquiries with unparalleled speed and precision.\r\n\r\nFlexible Note and Attachment Options: Admins have the freedom to choose between \"Optional\" or \"Mandatory\" options for adding notes and attachments while cloning tickets. If Admin selects \"Optional,\" Agents can decide whether to include notes or attachments in the cloned ticket, right from the sidebar.\r\n\r\nStreamlined Cloning Process: Our app follows your Admin's configuration choices to ensure a smooth ticket cloning experience. Every time the \"Cloned Ticket\" button is pressed, notes and attachments are cloned precisely as per your preferences.\r\n\r\nEffortless Navigation: Navigating between tickets is now a breeze! Clicking the \"Cloned Ticket\" button opens a convenient link to the cloned ticket model, while the \"Parent Ticket\" button redirects users back to the respective parent ticket effortlessly.\r\n\r\nUnlock Your Support Team's Potential: Empower your team to tackle customer inquiries efficiently, save valuable time, and provide exceptional customer experiences with this App.",overview:"Duplicate tickets with notes & attachments for smoother issue resolution. Streamline processes!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62797\u002Flive_cover_art\u002Fthumb\u002Fclone_final.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62797\u002Flive_cover_art\u002Fthumb2x\u002Fclone_final.png"},categories:[aa,M,Q,O],type:b,published_at:"2023-08-07T09:17:37.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[258623]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__79726_258623_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"5.7"},{addon_id:"marketplaceapp__79726_258623_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"18.2"},{addon_id:"marketplaceapp__79726_258623_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__79726_258623_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__79726_258623_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"300.0"},{addon_id:"marketplaceapp__79726_258623_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__79726_258623_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"68.0"}]},{id:85318,name:"mipbx_cloud_telephony",display_name:"MiPBX Cloud Telephony",description:"The solution uses a Call Center system integrated with Freshdesk, helping business staff optimize work productivity and improve efficiency in customer interaction and care on Freshdesk.\r\nKey Benefits:\r\n1. Call Popup Information - Get the notification on your Freshdesk, whenever an incoming call comes on to your customer-facing MiPBX Number or an outbound call is initiated from Freshdesk\r\n2. Automated Ticket Creation - Ability to create\u002Fupdate a ticket and associate the call with it. Automatic ticket creation for Missed Calls.\r\n3. Click2Call - Initiate call between you and your customer, directly from the Freshdesk.\r\n4. Call Details - Call Recordings and Call Duration getting automatically added to the tickets.",overview:"Calls Powered by MiPBX To Deliver Contextual Customer Support inside Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81358\u002Flive_cover_art\u002Fthumb\u002FMIPBX-400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81358\u002Flive_cover_art\u002Fthumb2x\u002FMIPBX-400.png"},categories:[N,$],type:b,published_at:"2024-05-29T17:33:02.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:"MITEK",platform_details:{"1.0":[],"2.0":[280724]},hostproduct_ids:[b],short_description:"MiPBX Integrate Freshdesk",addons:a},{id:133440,name:"multiple_azure_devops_-_freshdesk_integration",display_name:"Azure DevOps Multiple-Freshdesk IntegrateCloud",description:"Multiple Azure DevOps - Freshdesk Integration app by IntegrateCloud is a seamless integration between Freshdesk and Azure DevOps.\r\n\r\nMultiple Azure DevOps - Freshdesk Integration app allows agents to easily create DevOps work items from Freshdesk tickets.\r\n\r\nThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team.\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements\r\n\r\nFreshdesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\r\n\r\nMultiple Azure DevOps - Freshdesk Integration also allows syncing of comments, status, and other custom fields from Freshdesk to Azure DevOps and vice versa. This will help you in increasing the productivity of your team.\r\n\r\nThe Multiple Azure DevOps - Freshdesk Integration is easy to set up and use. The Freshdesk - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, Viewing the History of Work Items, Search and linking Work Items.\r\n\r\nCreate a new Work Item\r\n\r\nlets the Freshdesk user create a new work item # in the Azure DevOps platform. The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshdesk user inputs and selections in the Create new Work Item form,the work item will be created instantly in the Azure DevOps. The details of the created work item will be displayed in the Azure DevOps integration app.\r\n\r\nLink Existing Work Item\r\n\r\nThe Link button in the Multiple Azure DevOps - Freshdesk Integration app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Multiple Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.\r\n\r\nNotify linked Work Items\r\n\r\nNotify button in Multiple Azure DevOps - Freshdesk Integration app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshdesk to Azure DevOps while notifying.\r\n\r\n\r\nThis Freshdesk - Multiple Azure DevOps integration app is available with all Azure DevOps projects.\r\n\r\nWe are providing advanced features like system , custom fields and comments syncing in this app.\r\n\r\nFor advanced features, please visit our website at https:\u002F\u002Fintegratecloud.com\r\n\r\nFor any help related to setup, please visit our support website https:\u002F\u002Fsupport.integratecloud.com\u002Ffreshdesk-azure-devops-connector",overview:"Simple integration between Freshdesk and Multiple Azure DevOps. Create and link your Azure DevOps",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F044331\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F044331\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-05-29T17:11:00.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:g,productName:k,productId:b,account:bB,platform_details:{"1.0":[],"2.0":[354230]},hostproduct_ids:[b],short_description:"Freshdesk-Multiple Azure DevOps",addons:a},{id:139897,name:"trustpilot_multistore",display_name:"Trustpilot Multistore",description:"This integration enables the seamless creation of Freshdesk tickets from customer reviews posted on Trustpilot. When a ticket is generated, agents can promptly respond to the review directly within Freshdesk. The agent's reply is then automatically appended to the corresponding Trustpilot review. Subsequent replies from the reviewer are captured within the Freshdesk ticket, ensuring that no feedback or review goes unnoticed by your team. This app guarantees that your team stays on top of customer feedback, enhancing communication and responsiveness.\r\n\r\nFeatures : \r\n\r\nConvert customers into leads\r\nManage multiple locations\u002Faccounts\r\nDashboard Report\r\n\r\nBenefits : \r\n\r\nStreamline customer feedback\r\nIntegrate Trustpilot reviews with Freshworks\r\nRespond efficiently from Freshworks\r\nNever miss valuable customer input\r\n\r\n\r\nLimitations : \r\n\r\nThe application won't support the emoji\r\nOnce the app gets uninstalled and reinstalled existing reviews may get the effect of updating the ticket process\r\nDashboard support is not available for Freshchat",overview:"Automatically create Freshdesk tickets for every review of your service on Trustpilot.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F798931\u002Flive_cover_art\u002Fthumb\u002FTrustpilot%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F798931\u002Flive_cover_art\u002Fthumb2x\u002FTrustpilot%20400x400.png"},categories:[ab,P,Q,O],type:b,published_at:"2024-07-05T14:04:02.000+05:30",options:a,modules:[r,e,y],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[362457]},hostproduct_ids:[b,x],short_description:a,addons:[{addon_id:"marketplaceapp__FD_139897_362457_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:fl},{addon_id:"marketplaceapp__FCRM_139897_362457_AUD",addon_type:h,product_id:t,currency_code:S,trial_period:d,price:fl},{addon_id:"marketplaceapp__FC_139897_362457_AUD",addon_type:h,product_id:x,currency_code:S,trial_period:d,price:fl},{addon_id:"marketplaceapp__FD_139897_362457_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__FCRM_139897_362457_EUR",addon_type:h,product_id:t,currency_code:T,trial_period:d,price:gh},{addon_id:"marketplaceapp__FC_139897_362457_EUR",addon_type:h,product_id:x,currency_code:T,trial_period:d,price:gh},{addon_id:"marketplaceapp__FD_139897_362457_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:gh},{addon_id:"marketplaceapp__FCRM_139897_362457_GBP",addon_type:h,product_id:t,currency_code:U,trial_period:d,price:eG},{addon_id:"marketplaceapp__FC_139897_362457_GBP",addon_type:h,product_id:x,currency_code:U,trial_period:d,price:eG},{addon_id:"marketplaceapp__FD_139897_362457_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:eG},{addon_id:"marketplaceapp__FCRM_139897_362457_INR",addon_type:h,product_id:t,currency_code:V,trial_period:d,price:ie},{addon_id:"marketplaceapp__FC_139897_362457_INR",addon_type:h,product_id:x,currency_code:V,trial_period:d,price:ie},{addon_id:"marketplaceapp__FD_139897_362457_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:ie},{addon_id:"marketplaceapp__FCRM_139897_362457_USD",addon_type:h,product_id:t,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__FC_139897_362457_USD",addon_type:h,product_id:x,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__FD_139897_362457_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:b_},{addon_id:"marketplaceapp__FD_139897_362457_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"363.0"}]},{id:6466,name:"id_linker_-_mint_ui",display_name:"ID Linker - Mint UI",description:"This app will scan the ticket's subject and description for identifiers that match a pattern that you specify. When matches are found, they are converted to URL's using a template that you specify. Setup requires a sample transaction or customer ID and a URL pattern.\r\n\r\nExample: Your order ID's follow a fixed length pattern like ORD001000 and your support requests usually include the order ID in the subject or description. Your agents refer to the details of the order from an application by creating links like http:\u002F\u002Forders.example.com\u002Forders\u002FORD001000\u002F. This widget can extract such ID's and create these links for you in the ticket sidebar. For this specific example, you can specify the ID pattern as \"ORD123456\" and the link template as \"http:\u002F\u002Forders.example.com\u002Forders\u002F{match}\u002F\".",overview:"This app can extract customer or transaction ID's from your tickets and link them to your application. This app works on Mint UI. Improves work flow by replacing predefined ID patterns with hyperlinks as defined by you.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6646\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_ID_Linker.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6646\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_ID_Linker.png"},categories:[aC,P],type:b,published_at:mf,options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[8243]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_6466_8243_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp_6466_8243_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:mJ},{addon_id:"marketplaceapp_6466_8243_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp_6466_8243_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp_6466_8243_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ok},{addon_id:"marketplaceapp_6466_8243_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp_6466_8243_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:c$}]},{id:7219,name:"base_crm",display_name:"Base CRM",description:"Get a consolidated view of all customer information, mapped from the requester email, within Freshdesk. \r\n \r\nThis app allows users to link Base CRM to Freshdesk. Once you connect your Base CRM to this app - when a ticket is created, this app uses the requester email to retrieve contact account and lead details from Base CRM database and display it in Freshdesk. This allows agents to view customer details and history from Base CRM in one place, saving time and increasing productivity.\r\n\r\nFeatures: \r\n\r\nEasy to access widget in Freshdesk. \r\nEasy retrieval of customer information in Freshdesk based on requester ID\r\nConsolidates customer information in one place.",overview:"Fetch customer information from Base CRM and view it within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9127\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9127\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ak,bd],type:b,published_at:"2023-09-20T21:34:27.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[9985]},hostproduct_ids:[b],short_description:a,addons:a},{id:10329,name:"fullcontact_20",display_name:"FullContact 2.0",description:"FullContact's Identity resolution gives you options to sync and update the existing contacts in your list and identify the company the contact belongs to as per FullContacts data - using a single piece of information - an email, social handle or a phone number\r\n\r\nInstalling the FullContact app for your Freshdesk has multiple benefits for your online helpdesk. The primary benefits are:\r\n1. With FullContact, you can enrich existing Freshdesk contact information and make your customer database more extensive.\r\n2. In addition to Contact information, you can also use the FullContact API to enrich Company information fields from helpdesk domain names.\r\n\r\nFAQs\r\nQuestion: I am trying to sync a contact, whose company does not exist in Freshdesk. \r\nAns: FullContact app will create a company, matching the same company name as on the contact. However, the company on Freshdesk needs to be updated with the same domain name as on FullContact before performing a 'Company Sync'.\r\nA. Create a company in Freshdesk with the same name as it is on Full Contact.\r\nB. Associate the company to the contact that needs to be synced.\r\nC. Open the contact details and use the Full Contact to sync the contact again.\r\n\r\nQuestion: I am unable to find the contact or the company and getting \"Profile not found on FullContact\"\r\nAns: The FullContact database does not have the synced email, social handle or a phone number of that particular contact\r\n\r\nQuestion: Is it possible to create a Company from the synced contact\r\nAns: This version does not allow users to create a company for the contact, instead it had to be done manually with the details available on the screen.",overview:"With FullContact, syncing of your existing contacts and updating them is just a click away",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92301\u002Flive_cover_art\u002Fthumb\u002FFullContact.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92301\u002Flive_cover_art\u002Fthumb2x\u002FFullContact.png"},categories:[Y,ba,ak,ab,P],type:b,published_at:"2023-05-10T20:27:15.000+05:30",options:a,modules:[o,m],supported_modules:[o,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[18529,25356]},hostproduct_ids:[b],short_description:a,addons:a},{id:14707,name:"receptive",display_name:"Receptive",description:"This integration enables the support team to create, link, and track Receptive requests from within Freshdesk. Any requests created in Freshdesk can be linked to the original requester.\r\n\r\nWhen tickets contain requests or feedback, you can:\r\n\r\n- Instantly create a new request using the details in the ticket.\r\n- Establish a two-way link between the Freshdesk ticket and the Receptive request.\r\n- Link the requesting customer to the request in Receptive.",overview:"Receptive enables your support team to create, link, and track Receptive requests from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70741\u002Flive_cover_art\u002Fthumb\u002Freceptive_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70741\u002Flive_cover_art\u002Fthumb2x\u002Freceptive_logo.png"},categories:[aC,P,Q,aS,O],type:b,published_at:"2019-07-29T17:57:11.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[32376,49413]},hostproduct_ids:[b],short_description:a,addons:a},{id:20767,name:"kaleyra_for_freshdesk_europe",display_name:"Kaleyra for Freshdesk Europe",description:"KMS is an online SMS platform, by Kaleyra, that can send messages to your desired Freshdesk contacts in a few clicks.\r\nBy using \"Kaleyra for Freshdesk Europe\" your Freshdesk Contacts and Tickets will be equipped with SMS features.\r\n\r\nWith this tool you will be able to:\r\n\r\n - Compose custom SMS, through a friendly interface, from Contacts or Tickets detail page;\r\n - Allows to send automatic SMS notification about ticket status, when it’s changed, to the contact;\r\n - Configure webhooks within more complex flow rules for more specific SMS notifications;\r\n - Add specific contact in a SMS Blacklist.\r\n\r\nSMS message management is very simple and intuitive. The SMS template can be customized and adapted to all your needs, in specific variants for each ticket workflow rule.\r\nSupported prefixes are:\r\n - Austria +43;\r\n - Belgium: +32;\r\n - Brazil: +55;\r\n - Croatia: +385;\r\n - France: +33;\r\n - Germany: +49;\r\n - Ireland: +353;\r\n - Italy: +39;\r\n - Luxembourg: +352;\r\n - Malta: +356;\r\n - Mexico: +52;\r\n - Moldavia: +373;\r\n - Portugal: +351;\r\n - Romania: +40;\r\n - Serbia: +381;\r\n - Slovenia: +386;\r\n - Slovak Republic: +421;\r\n - Spain: +34;\r\n - Switzerland: +41;\r\n - United Kingdom: +44.",overview:"This plug-in allows you to send SMS and notifications to your Freshdesk contacts in a few clicks.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76702\u002Flive_cover_art\u002Fthumb\u002Fkaleyra_app_img.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76702\u002Flive_cover_art\u002Fthumb2x\u002Fkaleyra_app_img.png"},categories:[N,$],type:b,published_at:"2020-03-12T15:36:32.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:"CRM Partners Italy",platform_details:{"1.0":[],"2.0":[51065]},hostproduct_ids:[b],short_description:a,addons:a},{id:ol,name:"happytalk",display_name:"Happytalk",description:"Happytalk (https:\u002F\u002Fhappytalk.io\u002F) is a chat and chatbot consultant. Using Happytalk, companies improve customer satisfaction. In this integration, we are converting the Happytalk conversations into Freshdesk Tickets.",overview:"This integration allows you to bring the Happytalk conversations into Freshdesk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36823\u002Flive_cover_art\u002Fthumb\u002Fhappytalk.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36823\u002Flive_cover_art\u002Fthumb2x\u002Fhappytalk.png"},categories:[N,ad,Q,O],type:b,published_at:"2021-01-06T13:13:14.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[86157,106790]},hostproduct_ids:[b],short_description:a,addons:a},{id:41668,name:"watson_sentiments",display_name:"Watson Sentiments",description:"This app analyses the sentiments and emotions of the requester using the IBM Watson NLU Services. IBM Watson Natural Language Understanding is a cloud native product that uses deep learning to extract metadata from text such as entities, keywords, categories, sentiment, emotion, relations, and syntax. Multi language support makes this application useful in various region where customer interact using the native regional language as such Arabic.\r\nAdditionally, application can be configured to update the sentiment analysis result of the ticket.\r\n\r\nUse cases:\r\n- Identifies the tone and sentiments of customer or requester.",overview:"Customer sentiment and emotion analysis for Freshdesk using IBM Watson NLU.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86614\u002Flive_cover_art\u002Fthumb\u002Fibm_watson_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86614\u002Flive_cover_art\u002Fthumb2x\u002Fibm_watson_logo.png"},categories:[aa,M],type:b,published_at:"2021-06-24T11:01:03.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[115950]},hostproduct_ids:[b],short_description:a,addons:a},{id:47096,name:"business_central_time_sheets",display_name:"Business Central Time Sheets",description:"This will connect to Business Central to allow you tracking time in Freshdesk, Allows you to track time in real time in business central. Works with each agent. Automatically fetch Companies from business central. Also fetch jobs and task from business central related to customer.\r\n\r\nCHANGELOG\r\nVERSION 6.0 UPDATE\r\nAdded Oauth with business central as Web services Key is no longer supported.\r\nVERSION 4.0 UPDATE\r\nAdded functionality to track time in freshdesk by adding a private note.\r\nVERSION 3.0 UPDATE\r\nFixed Jobs Fetch Functionality to only fetch Open Jobs from Business Central.",overview:"This app will automate your work with business central Timesheet Entry.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69074\u002Flive_cover_art\u002Fthumb\u002F15411_IT_NEXT_GEN_logo_BJ_CV.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69074\u002Flive_cover_art\u002Fthumb2x\u002F15411_IT_NEXT_GEN_logo_BJ_CV.jpg"},categories:[Y,aa,M],type:b,published_at:"2023-01-24T12:04:04.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[137497,146115,150136,164183,173082,209481]},hostproduct_ids:[b],short_description:a,addons:a},{id:55963,name:"syrow_-_ai_human_support",display_name:"Syrow - AI + Human Support",description:"Syrow helps businesses to deliver the best Customer Experience.\r\n\r\nIf you are using Freshdesk to manage customer enquiries via tickets then this Syrow App will boost the team productivity and performance by making Syrow Smart Dialer as integral part of Freshdesk system.\r\n\r\nBy installing Syrow App you can test its features and functionality with the default trail account.\r\n\r\nUsing Syrow app, you can easily automate the workflows like:\r\n\r\n- Receive Customer calls along with IVR options in Syrow App on Freshdesk\r\n\r\n- For inbound calls, Syrow App can automatically shows Customer details & ticket history if already present. It can also create Customer Contact all by itself, if caller details doesn't exists in Freshdesk\r\n\r\n- Auto ticket creation or displaying previous ticket details for inbound calls as per the settings, that too automatically without any human intervention\r\n\r\n- Automatically attach Audio Recording of the Call to the auto ticket or even add Audio Recording of the Call to any previous ticket in just 1-Single-Click\r\n\r\n- One-click Create Ticket, View Ticket, Create Contact, and View Contact all within Syrow app\r\n\r\n- Easily make Outbound calls in just one single click, without copying and pasting any number, just click on a phone number anywhere on the Freshdesk, it will be auto populated on the Syrow App for calling\r\n\r\n- Hangup the calls and set various Pause statuses when on break\r\n\r\n- Easily configure the settings with the default values for custom fields as per your business, to use them at the time of Ticket creation.\r\n\r\nNo extra cost or hardware needed, connect on any browser, and you are good to go!",overview:"Syrow handles inbound & outbound phone calls to provide 24x7 Customer Service and the best Customer",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36955\u002Flive_cover_art\u002Fthumb\u002FUntitled%20design.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36955\u002Flive_cover_art\u002Fthumb2x\u002FUntitled%20design.png"},categories:[at,N,ad,Q,O],type:b,published_at:"2022-08-10T09:41:03.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:h,productName:k,productId:b,account:"Syrow Pvt. Ltd.",platform_details:{"1.0":[],"2.0":[175464]},hostproduct_ids:[b],short_description:"Syrow: Omnichannel Service Provider",addons:a},{id:57145,name:"yext_user_history",display_name:"Yext User History",description:"The Yext User History component reveals a requester’s journey through your Yext Search experiences, up until and after case creation. Arm your agents with this information so they can provide more relevant answers.\r\n\r\nThe component displays all of the actions a customer has taken in Yext Search. With this visibility, your agents can both communicate more efficiently with customers as well as identify documentation that hasn’t effectively answered the customer’s questions.\r\n\r\nThe app is dependent on configuring your portal to identify your visitors where possible. Be sure to follow the steps in our integration guide (https:\u002F\u002Fhitchhikers.yext.com\u002Fguides\u002Fintegrating-freshdesk\u002F) to configure your portal and get Yext User History up and running in no time!\r\n\r\nThe Yext User History app is free to Yext and Freshdesk customers. If you don’t have a Yext account, sign up for a free trial at https:\u002F\u002Fwww.yext.com\u002Ftry\u002Ffreshdesk and get started building your Search experience!",overview:"Empower your agents to provide better answers by arming them with the complete customer journey",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54175\u002Flive_cover_art\u002Fthumb\u002FYext_Seal_Black-8000x8000-d578bc8.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54175\u002Flive_cover_art\u002Fthumb2x\u002FYext_Seal_Black-8000x8000-d578bc8.jpg"},categories:[an,P,aa,M,ac],type:b,published_at:"2022-09-24T21:20:09.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[181021]},hostproduct_ids:[b],short_description:a,addons:a},{id:65930,name:"bigcommerce_connector",display_name:om,description:"The BigCommerce Connector for Freshdesk will allow you to connect your BigCommerce store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email to search for information on the BigCommerce store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several BigCommerce stores at the same time and display information for each store. You can sync your stores with Freshdesk account and get updates for contacts and orders.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your BigCommerce admin panel (you should be authenticated).\r\n6) Webhooks support: Freshdesk can get data about new customers and orders and create\u002Fupdate contacts or create tickets for any contact.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Store credits\r\n- Group\r\n- Country\r\n- Phone\r\n- Default shipping and billing addresses\r\n- Notes\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Shipping date\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n- Shipment data\r\n- Notes\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with BigCommerce store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03956\u002Flive_cover_art\u002Fthumb\u002Flogo-new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03956\u002Flive_cover_art\u002Fthumb2x\u002Flogo-new.png"},categories:[au,aB,bH],type:b,published_at:"2024-10-16T07:45:56.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:h,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[222322,254735,272826,444713]},hostproduct_ids:[b],short_description:"BigCommerce info on ticket page",addons:[{addon_id:"marketplaceapp__FD_65930_444713_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FD_65930_444713_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__FD_65930_444713_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_65930_444713_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_65930_444713_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FD_65930_444713_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FD_65930_444713_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:66935,name:"airtel_iq_integration_for_freshdesk",display_name:"Airtel IQ Integration for Freshdesk",description:"Airtel IQ integration for Freshdesk is a solution that seamlessly integrates Airtel IQ's cloud telephony services with Freshdesk's customer support platform. This integration allows user to use click-to-call functionality directly from the Freshdesk dashboard, making it easy to initiate outbound calls to customers from dashboard or tickets with robust communication capabilities.\r\n\r\nThe integration also provides incoming call notifications, which appear as pop-up windows on the user's screen, displaying information about the caller, such as their name and contact information. When a call is received or initiated, the integration automatically generates a ticket in Freshdesk against the call. This helps to ensure that all calls are tracked and followed up on, even if they are missed or not answered.\r\n\r\nIn addition, the integration allows for call details and recordings to be updated automatically to the corresponding tickets, enabling agents to easily review previous calls with customers and refer back to specific details discussed during those calls. The integration also offers call control features, such as the ability to place a caller on hold, unmute, or mute during a live call, which can help agents to better manage their calls and provide a better customer experience.\r\n\r\nFinally, the integration also allows missed calls to be added under tickets, ensuring that all calls are tracked and accounted for, and making it easier for agents to follow up with customers who may have not been able to connect during the initial call. Overall, the Airtel IQ integration for Freshdesk provides a powerful set of tools for managing calls and ensuring a seamless customer support experience.",overview:"Click2call & Inbound call with hold\u002Fmute & popup on agent screen with auto tickets and call details.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53966\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53966\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[N,Q,O,$],type:b,published_at:"2023-07-13T16:06:25.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[227124]},hostproduct_ids:[b],short_description:"Smooth Customer Support Experience",addons:a},{id:67735,name:"stripeplus",display_name:"StripePlus",description:"Through the utilization of Stripe Plus you can examine all the Stripe invoices and subscriptions in Freshdesk. The Stripe Plus also facilitates agents to construct new invoices and subscriptions enclosed by Stripe for the customer. This can be viewed in Freshdesk sidebar which is loaded on the ticket detail page .\r\n\r\nEach and every contact will endure sales-associated activities when the ticket is created in Freshdesk .The agents can observe the customer's distinct purchase tasks in Freshdesk from Stripe with an outlook on invoice and subscriptions. By using Stripe Plus, Users can create a new invoice\u002Fsubscription, updating their existing subscriptions\u002Finvoices and extending the trial for available subscriptions.",overview:"Stripe Plus lets you create\u002Fupdate invoices, subscriptions & extend trial within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53776\u002Flive_cover_art\u002Fthumb\u002FScreenshot%202023-02-16%20at%201.00.06%20AM%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53776\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot%202023-02-16%20at%201.00.06%20AM%20%282%29.png"},categories:[bt,av,dj],type:b,published_at:"2023-08-25T20:13:18.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:db,platform_details:{"1.0":[],"2.0":[230976,263687]},hostproduct_ids:[b],short_description:a,addons:a},{id:68678,name:"caffeinated_cx",display_name:"AI by Caffeinated CX",description:"The Caffeinated CX app is a powerful tool designed to:\r\n\r\n- Streamline and automate support processes for customer service representatives, saving them valuable time and effort\r\n- Utilize cutting-edge AI technology to craft stunning, accurate, and professional responses to queries\r\n- Offer an intuitive, user-friendly interface that makes it easy to navigate the app\r\n- Allow for drafting a response from scratch with a complete understanding of the thread and ticket, ensuring that each response is tailored to the customer's needs\r\n- Transform a few words into a polished, professional reply, making it easy to respond to a wide range of customer inquiries\r\n- Set custom business rules, providing a personalized experience for your company\r\n\r\nWith the Caffeinated CX app, you can manage support and reduce agent response times, improving your customer service and increasing customer satisfaction. Try it out today and see how it can take your customer service to the next level.",overview:"CaffeinatedCX - an AI-powered app that revolutionizes support for agentsfile:\u002FUsers\u002Fmacbook\u002FDesktop\u002F",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87686\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87686\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[at,Q,aS,O],type:b,published_at:"2023-06-27T18:01:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[233250]},hostproduct_ids:[b],short_description:a,addons:a},{id:68692,name:"prestashop_orders",display_name:"Prestashop Orders",description:"This app allows you to get the orders information from Prestashop related to the customer who sends the ticket to Freshdesk.\n\nThis way, you will not need to access to Prestashop to get these details, and thus speed up the query.\n\nIn case a client does not exist, or does not have orders, the app will notify us of such cases.\n\nTo use this app, you will only need to type your Prestashop URL and API Key in Freshdesk Apps section.",overview:"Get the orders information from Prestashop related to the customer.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29686\u002Flive_cover_art\u002Fthumb\u002Flogo_prestashop.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29686\u002Flive_cover_art\u002Fthumb2x\u002Flogo_prestashop.png"},categories:[au,aB,bH],type:b,published_at:"2023-05-31T09:23:57.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:fY,platform_details:{"1.0":[],"2.0":[233277]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__68692_233277_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__68692_233277_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"8.14"},{addon_id:"marketplaceapp__68692_233277_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"27.05"},{addon_id:"marketplaceapp__68692_233277_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"4.34"},{addon_id:"marketplaceapp__68692_233277_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"448.48"},{addon_id:"marketplaceapp__68692_233277_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:"5.41"},{addon_id:"marketplaceapp__68692_233277_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"104.22"}]},{id:78795,name:"dimensions_connect",display_name:"Dimensions Connect",description:"Dimensions Connect provides an embedded Softphone client, allowing users to manage and streamline their communications – all from within the Freshdesk UI.\r\n\r\nKey Benefits:\r\n\r\n• Embedded Communications – Avoid context switching by having a softphone embedded within Freshdesk\r\n• Click-to-dial – Simplify call setup using Contact and Ticket dial links\r\n• Contact Matching – Auto identify contacts based on Caller ID to save time on calls\r\n• Notes – Call details and recording playback links get automatically added to Tickets\r\n• Call History – Simple visibility of previous calls and missed calls with easy redial.\r\n• Call Notifications – Bowser incoming call notifications with details on caller and support number called\r\n• Multi-Tab Support – View and control calls on any Freshdesk tab you have open\r\n• HD-Audio – Optional HD audio for crystal clear calls",overview:"Dial numbers, call history, contact matching & auto note creation all from within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59787\u002Flive_cover_art\u002Fthumb\u002Fconnect%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59787\u002Flive_cover_art\u002Fthumb2x\u002Fconnect%20icon.png"},categories:[N,aj,$],type:b,published_at:"2023-07-24T10:40:36.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:hP,platform_details:{"1.0":[],"2.0":[254860]},hostproduct_ids:[b],short_description:a,addons:a},{id:80727,name:"wix_stores_360",display_name:"Wix Stores 360",description:"Streamline your customer support process with the Wix Stores Integration for Freshdesk. This powerful app brings together the functionality of Wix Stores and Freshdesk, allowing you to seamlessly access and manage your customers' orders and subscriptions directly from the Freshdesk ticket page. \r\n\r\nEnhance your customer support efficiency and provide a superior experience by having all the information you need at your fingertips.\r\n\r\nKey features of this app:\r\n● Display list of orders placed - sorted from the newest to the oldest.\r\n● Display the order details including order number, status, items purchased, and fulfillment status.\r\n● Search order by order ID or date\r\n● Display a list of subscriptions and their details including subscription status and recent payments",overview:"Display Wix Stores orders, subscriptions and customer details.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72708\u002Flive_cover_art\u002Fthumb\u002Flogo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72708\u002Flive_cover_art\u002Fthumb2x\u002Flogo%20400x400.png"},categories:[au,aB],type:b,published_at:"2024-05-16T18:48:40.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[261921,292086,372182]},hostproduct_ids:[b],short_description:"Wix Stores orders and subscriptions",addons:[{addon_id:"marketplaceapp__80727_372182_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:h$},{addon_id:"marketplaceapp__80727_372182_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:b_},{addon_id:"marketplaceapp__80727_372182_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:eF},{addon_id:"marketplaceapp__80727_372182_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cn},{addon_id:"marketplaceapp__80727_372182_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:nM},{addon_id:"marketplaceapp__80727_372182_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:eF},{addon_id:"marketplaceapp__80727_372182_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nN}]},{id:on,name:oo,display_name:op,description:oq,overview:or,cover_art:{thumb:os,thumb2x:ot},categories:[at,aa,M],type:b,published_at:ou,options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:h,productName:k,productId:b,account:eH,platform_details:{"1.0":[],"2.0":[ov,ow,ox]},hostproduct_ids:[b],short_description:oy,addons:[{addon_id:oz,addon_type:h,product_id:b,currency_code:S,trial_period:d,price:ar},{addon_id:oA,addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:dH},{addon_id:oB,addon_type:h,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:oC,addon_type:h,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:oD,addon_type:h,product_id:b,currency_code:V,trial_period:d,price:cG},{addon_id:oE,addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:oF,addon_type:h,product_id:b,currency_code:af,trial_period:d,price:c_}]},{id:88482,name:"advanced_webhooks",display_name:"Advanced Webhooks",description:"Are you looking to streamline your customer service operations and improve productivity? Opinyin Advanced Webhooks is the answer to integrating Freshdesk with your other systems, allowing for real-time data updates and enhanced automation. \r\n\r\nKey Features of this app include:\r\n- Real-time data updates as events happen in Freshdesk \r\n- Extensive webhooks for a variety of events such as ticket creation, contact updates, and agent availability \r\n- Integration with third-party systems for seamless data sharing and automation \r\n\r\nAdvantages of using this app are:\r\n- Improved productivity and efficiency in customer service operations \r\n- Enhanced customer experience insights and ROI measurement with real-time data export \r\n- Seamless integration with other systems for streamlined operations \r\n\r\nDon't miss out on the opportunity to take your Freshdesk integration to the next level. Install Opinyin Advanced Webhooks now and experience the benefits of real-time data updates and enhanced automation.",overview:"Real-time, no-code Freshdesk integrations for enhanced automation, productivity, and ROI.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28488\u002Flive_cover_art\u002Fthumb\u002Fop-logo-multi-colored_transparent_bg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28488\u002Flive_cover_art\u002Fthumb2x\u002Fop-logo-multi-colored_transparent_bg.png"},categories:[an,ab,P],type:b,published_at:"2024-02-06T22:24:02.000+05:30",options:a,modules:[o,r,e,m,p],supported_modules:[o,e,m,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:fZ,platform_details:{"1.0":[],"2.0":[296009]},hostproduct_ids:[b],short_description:"No-code webhooks that extend integr",addons:[{addon_id:"marketplaceapp__88482_296009_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:nV},{addon_id:"marketplaceapp__88482_296009_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"32.5"},{addon_id:"marketplaceapp__88482_296009_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"27.5"},{addon_id:"marketplaceapp__88482_296009_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp__88482_296009_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"660.0"},{addon_id:"marketplaceapp__88482_296009_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2900.0"},{addon_id:"marketplaceapp__88482_296009_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:if0}]},{id:96434,name:"pressone_1",display_name:"PressOne",description:"PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Freshsales Classic. It allows you to take notes, and mute and unmute calls while on a call, too.\r\n\r\nKey Features:\r\nInbound\u002Foutbound calls\r\nAccess to call logs, and notes on your Freshsales dashboard\r\nAccess to all CDR Reports from the Freshsales dashboard\r\nFull call control (mute, unmute, hang up, etc.)",overview:id,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43469\u002Flive_cover_art\u002Fthumb\u002Fpressone_logo_round%20400%20x%20400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43469\u002Flive_cover_art\u002Fthumb2x\u002Fpressone_logo_round%20400%20x%20400.png"},categories:[N,aj,$],type:b,published_at:"2024-03-06T16:36:18.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:gg,platform_details:{"1.0":[],"2.0":[308055]},hostproduct_ids:[b],short_description:a,addons:a},{id:161767,name:"doocti_connector_3",display_name:"Doocti for Freshworks",description:"Doocti is a call center plugin specifically designed for Freshdesk CRM, offering a comprehensive range of call center features. By utilizing Doocti, you can enhance the level of customer service provided while simultaneously driving sales and marketing efforts to new heights. The integration of real-time automated updates for customer information can greatly improve agent performance and operational productivity. By utilizing Freshdesk CRM with telephony connectivity, businesses can automate tedious manual tasks, resulting in a substantial enhancement in customer retention and lead generation capabilities. Click-to-dial : With Click-to-dial, agents can easily contact even more potential customers in a day.A single click allows agents to reach the customer right away from the CRM without manually dialing a lead or memorizing the phone number. Pushing Call Logs: The seamless integration facilitates the capturing and archival of call logs, ensuring that they are meticulously recorded and securely stored within the Customer Relationship Management (CRM) system. It is important to note that this meticulous process can be carried out in real-time, providing instantaneous and accurate updates to the CRM database. Pushing Call Recordings : The URL or path of the recording should be included in the CRM record. Moreover, when pushing call logs, it is essential to associate the corresponding recording with each individual call record.",overview:"Doocti is a call center plugin specifically designed for Freshdesk CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F767161\u002Flive_cover_art\u002Fthumb\u002F1234.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F767161\u002Flive_cover_art\u002Fthumb2x\u002F1234.png"},categories:[N,$],type:b,published_at:"2024-09-04T16:32:25.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:h,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[390057]},hostproduct_ids:[b],short_description:a,addons:a},{id:182547,name:"fullcontact_connector_app_1",display_name:oG,description:"The FullContact Connector app seamlessly integrates Freshdesk and FullContact, enhancing data enrichment and operational efficiency.\r\n\r\nThe app enriches Freshdesk contact information with data from FullContact. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010001.\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData enrichment from FullContact to Freshdesk:\r\n\r\nEnhance contact profiles in Freshdesk with detailed information from FullContact.\r\nRun automation on Freshdesk tickets using enriched contact data.",overview:"Sync data from FullContact to Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F745281\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F745281\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2024-08-14T10:30:14.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[415628,430982]},hostproduct_ids:[b],short_description:a,addons:a},{id:186288,name:"amazon_redshift_connector_app_1",display_name:oH,description:"The Amazon Redshift Connector app seamlessly integrates Freshdesk and Redshift, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010005\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Redshift to Freshdesk:\r\n1. Generate reports on Freshdesk based on Redshift data.\r\n2. Run automation on Freshdesk tickets using Redshift information.\r\n\r\nData sync from Freshdesk to Redshift:\r\nPush Freshdesk data to Amazon Redshift to use it for reporting",overview:"Sync data between Freshdesk and Amazon Redshift",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F882681\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F882681\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2025-01-16T12:25:13.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[420159,430981,531245]},hostproduct_ids:[b],short_description:a,addons:a},{id:259627,name:"playvox_for_freshdesk",display_name:"Playvox for Freshdesk",description:"What is the Playvox App?\r\nThe Playvox app integrates Workforce Management (WFM) capabilities into Freshdesk, enabling efficient scheduling, forecasting, and real-time agent activity tracking across digital channels like email, chat, and social media.\r\n\r\nIntegration Benefits\r\n- Accurate Forecasting: Plan and schedule interactions across channels with precision.\r\n- Real-Time Insights: Monitor agent occupancy, adherence, and availability dynamically.\r\n- Performance Improvement: Use data for coaching, motivation, and employee engagement.\r\n- Enhanced Scheduling: Streamline ticket handling through detailed data synchronization.\r\n\r\nLimitations\r\n- Handle time is calculated only until the ticket is resolved.\r\n- Interactions for ticket summaries are not supported due to feasibility constraints.",overview:"Integrate Playvox WFM with Freshdesk to streamline scheduling, forecasting, and agent tracking.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F726952\u002Flive_cover_art\u002Fthumb\u002Fplayvox-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F726952\u002Flive_cover_art\u002Fthumb2x\u002Fplayvox-logo.png"},categories:[ah,cY,as,P,M,ax],type:b,published_at:"2024-12-02T11:00:01.000+05:30",options:a,modules:[e,p],supported_modules:[e,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[511653]},hostproduct_ids:[b],short_description:a,addons:a},{id:275185,name:oI,display_name:"Spike",description:"Are you tired of switching between platforms to manage incidents and customer tickets? Spike.sh integration for Freshdesk is here to streamline your incident management process and enhance agent productivity. Say goodbye to disjointed workflows and hello to synchronized incident management within your helpdesk interface.\r\n\r\nKey Features of this app include:\r\n\r\n- Incident Management: Create new incidents, link existing incidents, and unlink incidents when needed\r\n- Action Management: Acknowledge and resolve incidents, and add detailed notes\r\n- Integration Features: Seamless Freshdesk interface, real-time incident tracking, and unified incident context\r\n\r\nAdvantages of using this app are:\r\n\r\n- Enhanced Productivity: Manage incidents directly within Freshdesk while handling customer tickets\r\n- Streamlined Response: Take immediate action without switching between platforms, ensuring a seamless incident management process\r\n- Comprehensive Tracking: Maintain complete incident context and documentation through integrated note-taking and status tracking\r\n\r\nTransform your incident response workflow with Spike.sh and unify your incident management process. Install the app now and experience the seamless integration of incident management within Freshdesk.",overview:"Streamline incident response within Freshdesk interface with Spike for seamless management and tracking.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F581572\u002Flive_cover_art\u002Fthumb\u002Fspike500x500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F581572\u002Flive_cover_art\u002Fthumb2x\u002Fspike500x500.png"},categories:[bj,ig,bA,cd,Q,O],type:b,published_at:"2025-01-27T23:14:03.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:k,productId:b,account:oI,platform_details:{"1.0":[],"2.0":[529670]},hostproduct_ids:[b],short_description:a,addons:a},{id:1061,name:"freshengage",display_name:"FreshEngage",description:lD,overview:"Save time, tag, classify, prioratize and even assign tickets with AI & ML. Resolve issues faster.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1601\u002Flive_cover_art\u002Fthumb\u002FFreshEngage_Square_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1601\u002Flive_cover_art\u002Fthumb2x\u002FFreshEngage_Square_Logo.png"},categories:[eE,be,bn,bG],type:b,published_at:"2017-09-20T20:04:38.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[922,3567],"2.0":[6371,26353,44598,52807]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_1061_52807_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"3.49"},{addon_id:"marketplaceapp_1061_52807_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"9.8"},{addon_id:"marketplaceapp_1061_52807_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fi},{addon_id:"marketplaceapp_1061_52807_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"1.95"},{addon_id:"marketplaceapp_1061_52807_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:if0},{addon_id:"marketplaceapp_1061_52807_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:dv},{addon_id:"marketplaceapp_1061_52807_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"34.99"}]},{id:1865,name:"solve_crm",display_name:"Solve CRM",description:"Agents will be able to retrieve contact details of customers from Solve CRM and see it in an interactive widget inside Freshdesk.\r\n\r\nIf the customer does not exist as a contact inside Solve CRM, the agent can create a new Solve CRM entry from within the Freshdesk ticket detail page.\r\n\r\nUsing the +Create button, agents can enter customer details and submit, and the data will be automatically added to Solve CRM as well.\r\n\r\nProvide stellar customer support with Solve CRM + Freshdesk.",overview:"Improve customer communication with complete details of customer from Solve CRM inside Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5681\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5681\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ba,ak],type:b,published_at:"2017-11-14T15:09:44.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:bf,platform_details:{"1.0":[],"2.0":[1695]},hostproduct_ids:[b],short_description:a,addons:a},{id:5714,name:"freshchat-for-freshdesk",display_name:cC,description:"Enable the integration in Freshdesk to: \r\n\r\n1. Get a complete view of your conversation status - open, assigned, resolved etc\r\n2. Assign conversations to a team member or a group \r\n3. Know who your customers are - their profile, website navigation path, and previous support tickets\r\n4. Reply using words, emojis, images, FAQs, or a canned response. \r\n5. Get notified about a new message or response made on an ongoing message to act in real-time. \r\n6. Resolve conversations and choose between converting them into a new ticket or appending to an existing one.\r\n\r\nEnable the integration in Freshchat to: \r\n\r\n1. Convert conversations into tickets\r\n2. Import Freshdesk FAQ folders into the Freshchat messenger as FAQ categories",overview:"The Freshchat integration allows support teams to engage with website visitors & customers",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4175\u002Flive_cover_art\u002Fthumb\u002F02_Messaging_brand_mark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4175\u002Flive_cover_art\u002Fthumb2x\u002F02_Messaging_brand_mark.png"},categories:[at,N,ad],type:j,published_at:"2022-06-07T12:16:11.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshworks.com\u002Flive-chat-software\u002Ffreshdesk-integration\u002F?utm_source=Freshdesk-Marketplace"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Modern Customer Messaging",addons:a},{id:8127,name:"batchbook_crm",display_name:"Batchbook CRM",description:"The Batchbook CRM and Freshdesk integration will enable Freshdesk customers to directly gather contact information from your existing Batchbook CRM account in Freshdesk. You will need user authentication to set up this integration.\r\n\r\nThe app will automatically fetch the customer’s contact information from the BatchBook using requester’s email Id.\r\n\r\nIf multiple contacts exist with the same address, all of them will be displayed in the form of a list.\r\n\r\nFreshdesk pulls in the customer name, company name, contact address, phone number and mobile numbers from Batchbook and makes it available to your agents.",overview:"View your customer's contact information stored in Batchbook without moving out of Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7218\u002Flive_cover_art\u002Fthumb\u002FbatchbookLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7218\u002Flive_cover_art\u002Fthumb2x\u002FbatchbookLogo.png"},categories:[Y,ba,ak],type:b,published_at:"2018-12-21T15:20:50.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cr,platform_details:{"1.0":[],"2.0":[12259]},hostproduct_ids:[b],short_description:a,addons:a},{id:16680,name:"lighthouse",display_name:ih,description:"KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels. \r\n\r\nIntegrating KMS Lighthouse with Freshdesk Mint UI improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Freshdesk or switch browser tabs. This app will allow you to use Lighthouse inside Freshdesk. Agents can use their Lighthouse Public API Keys and integrate Lighthouse to their Freshdesk.\r\n\r\nThe app widget will be available in the following pages:\r\n\r\n• New Ticket Page\r\n• Ticket Page\r\n• New Email Page",overview:"Lighthouse makes it easy for agents to find answers for customers directly in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08661\u002Flive_cover_art\u002Fthumb\u002F400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08661\u002Flive_cover_art\u002Fthumb2x\u002F400X400.png"},categories:[ai,aD],type:b,published_at:"2019-09-04T22:29:46.000+05:30",options:a,modules:[n,r,e],supported_modules:[n,e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[38151,42331,48109,53940]},hostproduct_ids:[b],short_description:a,addons:a},{id:19706,name:"virtual_observer_-_wfo_management_portal",display_name:"Virtual Observer - WFO Management Portal",description:"Virtual Observer (VO) provides a complete suite of workforce optimization (WFO) tools that support contact center operations leaders with Workforce Management (WFM), Omnichannel Recording, Screen Capture, Quality Management, Speech Analytics and more! Customer interactions are fully monitored and managed in the contact center, and complete omnichannel history is integrated into Freshdesk for a complete picture of every customer interaction. Highly configurable dashboard reporting helps manage data inputs so critical information is available at a glance. \r\n\r\nAll of this is housed in a single sign on environment for the user, as the VO solution is launched from within Freshdesk, pulling all critical customer interaction data into a common platform for analysis and reporting, intraday management and WFM forecasting purposes.\r\n\r\nThis \"WFO Management Portal\" application is tightly coupled with your Virtual Observer cloud instance and allows supervisors and managers access to all WFO features directly from the Freshdesk interface.",overview:" Virtual Observer is a workforce optimization (WFO) solution that fully integrates with Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60791\u002Flive_cover_art\u002Fthumb\u002FVOBigCirlce.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60791\u002Flive_cover_art\u002Fthumb2x\u002FVOBigCirlce.png"},categories:[bZ,as,P,aa,M,ax],type:b,published_at:"2019-12-24T18:03:30.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[47716]},hostproduct_ids:[b],short_description:a,addons:a},{id:32042,name:"docparser",display_name:"Docparser",description:"Docparser converts your PDF documents into structured and easy-to-handle data. With Docparser, you can extract specific data fields (for example: Purchase Order Number, Date, Shipping Address, ...) from your documents. Using this integration, you can convert the parsed data into Freshdesk tickets.",overview:"Convert your PDF document into a Freshdesk ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24023\u002Flive_cover_art\u002Fthumb\u002FDocparser.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24023\u002Flive_cover_art\u002Fthumb2x\u002FDocparser.png"},categories:[aC,ab,P,Q,O],type:b,published_at:"2020-10-06T14:26:29.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[82999]},hostproduct_ids:[b],short_description:a,addons:a},{id:33516,name:"cogniassist_connector",display_name:"CogniAssist Connector",description:"Manage conversations, build relationships, and serve your customers and partners better, all from one place.\r\n\r\nSalient Features\r\n\r\nGo live with CogniAssist in less time using CogniConnect\r\n==============================================\r\nCogniConnect is Cogniwide's API builder and manager, a low code API\r\nmanagement platform that makes API creation and integrations faster.\r\n\r\n\r\nBuild Trust using Explainable Al Feature\r\n==============================================\r\nEvidences that throw light on lineage, intent and logic helps trouble\r\nshooters, audit teams and regulators.\r\n\r\nTransfer to live agent using CogniChat\r\n==============================================\r\nCustomer Emotion & Sentiment based auto-transfer to live agent from\r\nDigital Assistant using CogniChat ensures seamless connectivity.\r\n\r\nOne powerful dashboard to engage your customers\r\n==============================================\r\nGet Real-time reports, monitor and respond better than ever.\r\n\r\nState of the Art Security\r\n==============================================\r\nChoose robust SAAS infrastructure with five layers of cloud security or\r\non-prem hosting of Digital Assistant",overview:"Plugin to forward New tickets and Conversation updates to CogniAssist Platform\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61533\u002Flive_cover_art\u002Fthumb\u002FCogniAssist_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61533\u002Flive_cover_art\u002Fthumb2x\u002FCogniAssist_logo.png"},categories:[M,Q,O,ax],type:b,published_at:"2020-11-11T18:05:41.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[88333,89625]},hostproduct_ids:[b],short_description:a,addons:a},{id:42850,name:"shopware__freshdesk_integration",display_name:"Shopware & Freshdesk Integration",description:"Shopware for Freshdesk app provides you a set of orchestrated integrations to solve your automation needs. With the help of this integration, customer support agents can easily track their order information without leaving their Freshdesk interface. The solution allows you to automatically synchronize Shopware Orders records with Freshdesk and capture business-critical data\r\n\r\nThe agents don't have to switch tabs back and forth when your customers ask for order details or order tracking - you can do that right from Freshdesk. If you get even a few dozen tickets a day, this is a big time-saver!",overview:"Agents can easily track the Shopware order information without leaving their Freshdesk interface.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05824\u002Flive_cover_art\u002Fthumb\u002Fshopware_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05824\u002Flive_cover_art\u002Fthumb2x\u002Fshopware_icon.png"},categories:[au,aB],type:b,published_at:"2023-05-30T14:05:30.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[120704]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_42850_120704_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"47.28"},{addon_id:"marketplaceapp_42850_120704_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"179.05"},{addon_id:"marketplaceapp_42850_120704_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"29.65"},{addon_id:"marketplaceapp_42850_120704_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"25.41"},{addon_id:"marketplaceapp_42850_120704_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2611.37"},{addon_id:"marketplaceapp_42850_120704_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp_42850_120704_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"506.13"}]},{id:52920,name:"devxconnect",display_name:"DevXConnect",description:"Connect your Freshdesk account with VoIP providers all over the world, with DevXConnect. The embedded Freshdesk app will work directly after starting up your Freshdesk account. This premium app provides the features of Xelion and offers from inside Freshdesk! This means you will be able to use all the known features you want like:\r\n- Freshdesk ticket creation\u002Fcontact search for all calls\r\n- Click to dial\r\n- On-screen caller info with pop-up\r\n- Call Transfers\r\n- Voicemail recordings\u002Fmissed calls\r\n- Queue insight\r\n- Conference calls\r\n- Recording calls",overview:"Connect your Freshdesk account with VoIP providers all over the world, with DevXConnect.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02925\u002Flive_cover_art\u002Fthumb\u002FDevXConnect_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02925\u002Flive_cover_art\u002Fthumb2x\u002FDevXConnect_logo_400x400.png"},categories:[N,O,$],type:b,published_at:"2022-12-13T13:41:32.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[161088,178645,180381,181672,184345,202981]},hostproduct_ids:[b],short_description:a,addons:a},{id:62840,name:"smart_cti_connectors_for_cisco_finesse_by_novelvox",display_name:"Smart CTI Connectors for Cisco Finesse by Novelvox",description:"Freshdesk Smart CTI Connector is a smart CTI connecitivity tool designed to empower your agents\r\nwith a unified interface to handle calls, manage Freshdesk data and more. The CTI gadget from\r\nNovelVox seamlessly embeds within the Freshdesk environment to offer agents advanced call\r\ncontrol functionalities to resolve customer queries. Configuable screen pop and advanced CRM\r\nworkflows ensure the agent not only knows the caller before answering a call, but also efficiently\r\nresolves it with better AHT and FCR scores.\r\n\r\nKey Highlights\r\nStandard, out-of-the-box features to enhance agent productivity\r\n Seamless CTI integration connecting Freshdesk with Cisco Finesse (UCCE, UCCX, PCCE) phone\r\nsystems\r\n Agent States – Ready, Not Ready states to dedicatedly handle inbound\u002Foutbound calls\r\n Flexible deployments models – Serverless, On Prem, & Hybrid deployments to fit your\r\nunique business needs.\r\n Contextual transfers with Associate Record and CRM Screen Transfer features*\r\n Blended CRM and Telephony capabilities – Click to Call, Screen Pop, Automated Call Logging,\r\nConfigurable Wrap-up Codes, CRM screen pop, SSO*, and more\r\n Agent and Team Stats to keep agents informed all the time\r\n Search bar to search CRM contacts inside CTI*\r\nAdditonal integrations & customization to optimize contact center performance*\r\n Supervisor Actions & controls inside CTI – Barge In, Silent Monitoring, Agent State Change,\r\nand more\r\n Custom screen pop and CRM workflows – highly-configurable screen pop and CRM\r\nworkflows to elevate agent productivity\r\n Advanced UI\u002FUX & data optimization – Easy to customize, user-friendly CTI interface with\r\nexceptional data optimization capabilities( for OnPrem\u002FHybrid Deployments)\r\n Third-party integration – additional third-party integration with 75+ apps to amplify agent\r\nproductivity( for OnPrem\u002FHybrid Deployments)\r\n*Associate Record and Screen Transfer – features available with Serverless deployment only\r\n*SSO - available with On Prem deployments only\r\n*Search bar inside CTI - available with Serverless deployments only\r\n*Additional integrations & customization – Features mentioned in this section do not fall under\r\nstandard installation, hence would imply additional PS charges",overview:ii,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04826\u002Flive_cover_art\u002Fthumb\u002FLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04826\u002Flive_cover_art\u002Fthumb2x\u002FLogo.jpg"},categories:[N,aj,Q,O,$],type:b,published_at:"2023-03-07T10:38:27.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:gi,platform_details:{"1.0":[],"2.0":[208125]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__62840_208125_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:bS},{addon_id:"marketplaceapp__62840_208125_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:gj},{addon_id:"marketplaceapp__62840_208125_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__62840_208125_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__62840_208125_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cy},{addon_id:"marketplaceapp__62840_208125_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:fb},{addon_id:"marketplaceapp__62840_208125_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:gk}]},{id:63536,name:"square_by_taaza",display_name:"Square 360",description:"Introducing the ultimate customer service solution: the Square-Freshdesk integration app. With this app, your Freshdesk agents will have all the information they need to provide top-notch service to your customers. They'll be able to view customer order history, see detailed information about past orders, including shipping and billing addresses, and even items purchased.\r\n\r\nPlus, they'll have the power to perform key actions such as issuing refunds and downloading invoices as PDFs. Say goodbye to the hassle of switching between multiple systems, and hello to streamlined customer service with the Square-Freshdesk integration app.\r\n\r\nKey Features:\r\n- Order history and details: Agents will be able to view customer order history, see detailed information about past orders, including shipping and billing addresses, and items purchased.\r\n\r\n- Refund management: Agents will have the ability to process refunds for customers directly from the Freshdesk interface.\r\n\r\n- Invoice management: Agents will be able to download invoices as PDFs, and also have the ability to resend invoices to customers.\r\n\r\n- Order tracking: Agents will be able to track the status of customer orders, including shipping and delivery information.\r\n\r\n- Customer profile integration: Agents will be able to view customer profile information, including contact information, past orders, and purchase history.\r\n\r\n- Real-time synchronization: The app should be able to sync customer and order data from Square to Freshdesk in real-time, so agents always have the most up-to-date information.\r\n\r\n- Search and Filtering: Agents will be able to search and filter customer and order data by various fields, such as order status, date, customer name, and more.",overview:"Manage Square customers, orders and invoices within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63536\u002Flive_cover_art\u002Fthumb\u002Fsquare.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63536\u002Flive_cover_art\u002Fthumb2x\u002Fsquare.png"},categories:[bi,av,dj],type:b,published_at:"2023-07-12T13:08:20.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[211582,222271,224711,250038]},hostproduct_ids:[b],short_description:"Manage Square orders and invoices.",addons:[{addon_id:"marketplaceapp__63536_250038_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:fj},{addon_id:"marketplaceapp__63536_250038_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:fj},{addon_id:"marketplaceapp__63536_250038_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"29.99"},{addon_id:"marketplaceapp__63536_250038_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__63536_250038_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:da},{addon_id:"marketplaceapp__63536_250038_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:oj},{addon_id:"marketplaceapp__63536_250038_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"349.99"}]},{id:65150,name:"grapevine_freshdesk_sms",display_name:"Grapevine SMS for FreshDesk",description:"Grapevines SMS for FreshDesk provides South African businesses with the ability to send and receive FreshDesk ticket notifications via SMS at local SMS rates.\r\nInstead of using an international aggregator, South African businesses can use Grapevine to send FreshDesk ticket notifications and receive SMS replies through FreshDesk at local South African rates.",overview:"Send and receive notifications via SMS to requestors on certain ticket events.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05156\u002Flive_cover_art\u002Fthumb\u002FGV-Logo-1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05156\u002Flive_cover_art\u002Fthumb2x\u002FGV-Logo-1.png"},categories:[N,ad,aj],type:b,published_at:"2023-09-04T21:16:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:b,productName:k,productId:b,account:"Grapevine Group",platform_details:{"1.0":[],"2.0":[218681,238193]},hostproduct_ids:[b],short_description:a,addons:a},{id:65266,name:"taskcall",display_name:oJ,description:"TaskCall's Freshdesk integration is designed to speed up the response of critical customer service disruption issues without needing to interrupt DevOps engineers. 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With the ability to view and manage technical problems they are able to provide customers with more relevant information and keep them happy.",overview:"TaskCall's Freshdesk app speeds up the response of critical customer service disruptions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66256\u002Flive_cover_art\u002Fthumb\u002FTaskCallLogo_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66256\u002Flive_cover_art\u002Fthumb2x\u002FTaskCallLogo_512x512.png"},categories:[aS,O],type:b,published_at:"2023-04-04T15:20:29.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:oJ,platform_details:{"1.0":[],"2.0":[219368]},hostproduct_ids:[b],short_description:"Faster customer support",addons:a},{id:66540,name:"open_ticket_on_reply_-_paid",display_name:"Open Ticket On Reply",description:"This app opens up a ticket after an agent or requester has added a reply.\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Ever wished your reply would open a ticket on autopilot?",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04566\u002Flive_cover_art\u002Fthumb\u002Fopen_on_note.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04566\u002Flive_cover_art\u002Fthumb2x\u002Fopen_on_note.png"},categories:[aR,O],type:b,published_at:"2023-05-26T13:51:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[225217]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66540_225217_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__66540_225217_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:c$},{addon_id:"marketplaceapp__66540_225217_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__66540_225217_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__66540_225217_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:nY},{addon_id:"marketplaceapp__66540_225217_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__66540_225217_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:dy}]},{id:66709,name:"contact_merge",display_name:"Contact 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experience.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90766\u002Flive_cover_art\u002Fthumb\u002FContact%20Merge.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90766\u002Flive_cover_art\u002Fthumb2x\u002FContact%20Merge.png"},categories:[aC,P],type:b,published_at:"2023-05-02T13:48:46.000+05:30",options:a,modules:[m],supported_modules:[m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[225927]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66709_225927_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:eW},{addon_id:"marketplaceapp__66709_225927_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__66709_225927_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"25.25"},{addon_id:"marketplaceapp__66709_225927_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"7.44"},{addon_id:"marketplaceapp__66709_225927_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"4.56"},{addon_id:"marketplaceapp__66709_225927_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"90.5"},{addon_id:"marketplaceapp__66709_225927_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:ar}]},{id:66880,name:"contact_activities",display_name:"Contact 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Try it today and see the difference it can make!\r\n\r\n-----------------------------------\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"See company information without switching pages.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19866\u002Flive_cover_art\u002Fthumb\u002Fcust_view.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19866\u002Flive_cover_art\u002Fthumb2x\u002Fcust_view.png"},categories:[M,ac],type:b,published_at:"2023-05-04T20:51:30.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[226902]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__66891_226902_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__66891_226902_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:cy},{addon_id:"marketplaceapp__66891_226902_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__66891_226902_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__66891_226902_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:aM},{addon_id:"marketplaceapp__66891_226902_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:eZ},{addon_id:"marketplaceapp__66891_226902_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:jQ}]},{id:79445,name:"clawdia",display_name:"Clawdia",description:"Clawdia is the only holistic and personalized legal tool designed to simplify the legal world for you and give you complete confidence.\r\nWhat does Clawdia do for you?\r\n\r\nIt can help you generate a personalized Privacy Policy\r\n\r\nWe have everything you Need to Know:\r\nWatch short informational videos that explain everything you need to know about the legal topic and how to avoid critical legal mistakes, just like a lawyer would explain it to you.\r\n\r\nPersonalized Contract Drafting:\r\nCreate tailor-made contracts, especially suited to your circumstances. Get relevant explanations for each part of the contract, so you know exactly what you are signing.\r\n\r\nGuidance Every Step of the Way:\r\nSimple, friendly, easy-to-understand explanations that guide and help you with your decision-making.\r\n\r\nOne Integrated Solution:\r\nEasily manage contracts as drafts. Share, track, sign, store, and access securely from any device.",overview:"Create personalized and professional legal documents for your business",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54497\u002Flive_cover_art\u002Fthumb\u002Fclawdia%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54497\u002Flive_cover_art\u002Fthumb2x\u002Fclawdia%20%282%29.png"},categories:[aO,ct,ai,a$,cQ],type:b,published_at:"2023-09-06T20:04:06.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[257781]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__79445_257781_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:jR},{addon_id:"marketplaceapp__79445_257781_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__79445_257781_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"138.0"},{addon_id:"marketplaceapp__79445_257781_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:fl},{addon_id:"marketplaceapp__79445_257781_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:bS},{addon_id:"marketplaceapp__79445_257781_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2373.0"},{addon_id:"marketplaceapp__79445_257781_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"521.0"}]},{id:79710,name:"heic_attachments_preview",display_name:"iPhone \u002F iPad Image Viewer",description:"The HEIC Attachments Preview app for Freshdesk enables support agents to view HEIC image attachments within tickets, without the need to download the file to your system before opening it.\r\n\r\nHEIC is the High Efficiency Image Format used by iPhones and iPads by default when storing images. Most customers visiting your help center with an iOS device uploading image attachments to their tickets will upload HEIC attachments which cannot be previewed in Freshdesk and require the file to be downloaded before being viewed.\r\n\r\nKey Features:\r\n\r\n1. Effortless HEIC Image Preview: Our app equips your support team with the ability to instantly preview HEIC image attachments right within the ticket interface. Say goodbye to the tedious process of downloading and opening files separately.\r\n2. Seamless Browser Integration: No more worries about compatibility issues or the need for external software. The HEIC Preview App seamlessly integrates into the browser, allowing smooth and hassle-free image previews.\r\n3. Enhanced Support Workflow: By eliminating the need for manual file downloads and conversions, your support agents can now focus solely on addressing customer queries promptly, resulting in increased efficiency and productivity.\r\n4. iOS Customer Support Excellence: With the ability to preview HEIC attachments, your team can deliver top-notch support to iPhone and iPad users, ensuring a positive and tailored customer experience.\r\n\r\nUpgrade your support experience today with the HEIC Attachments Preview App for Freshdesk - the indispensable tool for modern and customer-centric support teams.",overview:"View iPhone \u002F iPad image attachments (HEIC) right within your ticket",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01797\u002Flive_cover_art\u002Fthumb\u002Fheic-preview-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01797\u002Flive_cover_art\u002Fthumb2x\u002Fheic-preview-logo.png"},categories:[M,ac],type:b,published_at:"2023-10-19T14:00:40.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[258572]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__79710_258572_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__79710_258572_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__79710_258572_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__79710_258572_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__79710_258572_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ed},{addon_id:"marketplaceapp__79710_258572_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aY},{addon_id:"marketplaceapp__79710_258572_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:bK}]},{id:80298,name:"ecwid_360_1",display_name:"Ecwid 360",description:"Introducing the ultimate solution for seamless customer service and e-commerce management - the Ecwid app for Freshdesk. \r\n\r\nThis powerful app, installed directly on Freshdesk, allows you to easily access and manage customer information, subscriptions and order details all in one place. This eliminates the need to switch between multiple platforms and saves valuable time for your customer service team.\r\n\r\nKey features of this app:\r\n• Display list of orders placed - sorted from the newest to the oldest\r\n• Display list of subscriptions\r\n• Display the order details including order number, status, items purchased, notes, fees, and refunds\r\n• Search order by order ID",overview:"Display Ecwid orders, subscriptions and customer details on ticket\u002Fcontact page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89208\u002Flive_cover_art\u002Fthumb\u002FEcwid%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89208\u002Flive_cover_art\u002Fthumb2x\u002FEcwid%20logo.png"},categories:[bi,av],type:b,published_at:"2023-11-27T09:28:42.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[259979,282530]},hostproduct_ids:[b],short_description:"Ecwid orders and subscriptions",addons:[{addon_id:"marketplaceapp__80298_282530_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:fj},{addon_id:"marketplaceapp__80298_282530_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:h_},{addon_id:"marketplaceapp__80298_282530_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:hI},{addon_id:"marketplaceapp__80298_282530_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"10.99"},{addon_id:"marketplaceapp__80298_282530_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:oK},{addon_id:"marketplaceapp__80298_282530_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:da},{addon_id:"marketplaceapp__80298_282530_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"249.99"}]},{id:80685,name:"freshdesk_contact_merger",display_name:"Freshdesk Contact Merger",description:"1. After completing the Freshdesk validation, choose the necessary contact field for identifying duplicate contacts\r\n2. Navigate to the Freshdesk ticket page, where the app will be placed on the sidebar\r\n3. Initiate the sidebar app by clicking on it. It will then display a list of duplicate contacts based on the pre-configured field.\r\n4. Then click the “Load More” button to view the complete list of duplicate contacts, click on a contact's name\r\n5. Click the contact's name. Select the primary email address that should be retained for the merged contact.\r\n6. A mobile number is mandatory for merging the contacts. \r\n7. Then click the Merge Contacts button. The contacts will merge. \r\n8. Then open the primary contact, and the merged contact email will be updated on the contact.\r\n9. To ensure the updates are correctly replicated on contacts and tickets, perform a hard refresh",overview:"The \"Merge Contact\" app is developed to merge the duplicate contact in Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58608\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58608\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[aC,P,aa,M],type:b,published_at:"2023-08-27T10:28:52.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:bR,platform_details:{"1.0":[],"2.0":[261636]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__80685_261636_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ar},{addon_id:"marketplaceapp__80685_261636_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:ar},{addon_id:"marketplaceapp__80685_261636_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__80685_261636_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__80685_261636_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dy},{addon_id:"marketplaceapp__80685_261636_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__80685_261636_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:ar}]},{id:81092,name:"ooma_enterprise_for_freshdesk_1",display_name:"Ooma Enterprise for Freshdesk",description:"Ooma Enterprise Integration for Freshdesk provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Freshdesk UI.\r\n\r\nKey Benefits:\r\n\r\n• Embedded Communications – Avoid context switching by having a client embedded within Freshdesk\r\n• Click-to-dial – Simplify call setup using Contact and Ticket dial links\r\n• Contact Matching – Auto identify contacts based on Caller ID to save time on calls\r\n• Notes – Call details and recording playback links get automatically added to Tickets\r\n• Call History – Simple visibility of previous calls and missed calls with easy redial.\r\n• Call Notifications – Bowser incoming call notifications with details on caller and support number called\r\n• Multi-Tab Support – View and control calls on any Freshdesk tab you have open",overview:"Dial numbers, Call History, Contact Matching & auto Note creation, all from within Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29018\u002Flive_cover_art\u002Fthumb\u002FOoma%20Enterprise%20400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29018\u002Flive_cover_art\u002Fthumb2x\u002FOoma%20Enterprise%20400.png"},categories:[N,Q,O,$],type:b,published_at:"2023-08-25T08:59:32.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:hP,platform_details:{"1.0":[],"2.0":[263405]},hostproduct_ids:[b],short_description:a,addons:a},{id:81219,name:"paypal_360_1",display_name:"Paypal 360",description:"Streamline your customer support process with the PayPal 360 app for Freshdesk. This powerful app brings together the functionality of PayPal and Freshdesk, allowing you to seamlessly access and manage your customers' payments, invoices, and subscriptions directly from the Freshdesk ticket page and contact page.\r\n\r\nEnhance your customer support efficiency and provide a superior experience by having all the information you need at your fingertips.\r\n\r\nKey features of this app:\r\n●\tDisplay the list of transactions of the ticket requester or contact from the newest to the oldest.\r\n●\tDisplay the list of invoices sent to the ticket requester or contact.\r\n●\tCreate invoice for the ticket requester or contact Freshdesk.\r\n●\tAccess the ticket requester’s subscription details, previous payments, and billing cycles.",overview:"Manage PayPal transactions, subscriptions, and invoices within ticket and contact page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91218\u002Flive_cover_art\u002Fthumb\u002Fpaypal.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91218\u002Flive_cover_art\u002Fthumb2x\u002Fpaypal.png"},categories:[bs,bt,av],type:b,published_at:"2023-08-24T14:23:39.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cA,platform_details:{"1.0":[],"2.0":[264026]},hostproduct_ids:[b],short_description:"Manage PayPal transactions.",addons:[{addon_id:"marketplaceapp__81219_264026_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:eF},{addon_id:"marketplaceapp__81219_264026_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cv},{addon_id:"marketplaceapp__81219_264026_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:cn},{addon_id:"marketplaceapp__81219_264026_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:fe},{addon_id:"marketplaceapp__81219_264026_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ff},{addon_id:"marketplaceapp__81219_264026_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:dv},{addon_id:"marketplaceapp__81219_264026_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hA}]},{id:82465,name:"public_to_private_note_converter",display_name:"Public To Private Note Converter",description:"Are you a Freshdesk user seeking to elevate the privacy and security of your customer support interactions? Look no further, here is the Public to Private Note Converter app.\r\n\r\nOur app is the ultimate solution for Freshdesk-powered businesses and organizations that need to maintain confidential internal communications within customer support tickets. With just a few clicks, you can seamlessly convert public notes into private ones, ensuring that sensitive information is visible only to authorized agents.\r\n\r\nKey Features:\r\n\r\nIf a public note is created, from an agent. This app converts the note to a private note.\r\n\r\nHowever, if a public note is created from an contacts\u002Fcustomer, the note stays public.\r\n\r\nThe app will also convert the attachment from the public note to the newly created private note.\r\n\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Protect agent notes in Freshdesk. Keep your conversations confidential.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56428\u002Flive_cover_art\u002Fthumb\u002Fnote_converter.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56428\u002Flive_cover_art\u002Fthumb2x\u002Fnote_converter.png"},categories:[aa,M,ac],type:b,published_at:"2023-09-25T13:43:45.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:es,platform_details:{"1.0":[],"2.0":[269230,270804]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__82465_270804_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__82465_270804_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bT},{addon_id:"marketplaceapp__82465_270804_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__82465_270804_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__82465_270804_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"830.0"},{addon_id:"marketplaceapp__82465_270804_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aY},{addon_id:"marketplaceapp__82465_270804_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hQ}]},{id:83180,name:"reminder_app_1",display_name:oL,description:"The Task and Event Reminder app is a versatile tool that helps individuals stay organized, manage their time effectively, and reduce the risk of forgetting important Tasks. Whether it's remembering appointments, completing tasks, or planning events, these apps are valuable aids in our increasingly busy lives.\r\n\r\nThe Task and Event Reminder app enables users to create, reschedule, and update tasks within tickets. The app sends reminders and escalation emails to the assigned agent for each task.\r\n\r\nThe app appears in the ticket sidebar, offering an option to create tasks directly. A button labeled \"Create New Task\" is provided in the ticket sidebar app. When clicked, a pop-up modal appears, prompting users to provide the following details to create a task:\r\n•\tTitle\r\n•\tStatus\r\n•\tAssigned to\r\n•\tDescription\r\n•\tDue date and time.\r\n\r\nUpon clicking the submit button, the app generates a reminder for the created task, sending it to the assigned agent and any email addresses configured during the app installation.\r\n\r\nIn the ticket sidebar, users can view existing tasks associated with the ticket and edit them. Agents have the ability to reschedule tasks for a different day or time.\r\n\r\nDashboard:\r\nThe app provides a dashboard that offers a graphical view of tasks. All users can access this dashboard to view their own tasks and update their statuses. The dashboard also allows users to reassign tasks to other agents. To enable this feature, users must configure their role in the configuration page. The reassignment feature will be available to all users assigned to that particular role, and they can view tasks made by all agents.",overview:"Task and Event Reminder app is a versatile tool that helps individuals stay organized and manage their time effectively",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08138\u002Flive_cover_art\u002Fthumb\u002Fnotification%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08138\u002Flive_cover_art\u002Fthumb2x\u002Fnotification%20%281%29.png"},categories:[M,ac],type:b,published_at:"2024-11-26T11:05:06.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[272239,396157,504568]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__83180_504568_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:oM},{addon_id:"marketplaceapp__83180_504568_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"203.0"},{addon_id:"marketplaceapp__83180_504568_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:gh},{addon_id:"marketplaceapp__83180_504568_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:fO},{addon_id:"marketplaceapp__83180_504568_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2956.0"},{addon_id:"marketplaceapp__83180_504568_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp__83180_504568_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"635.0"}]},{id:83247,name:"jochem_ai_1",display_name:"Jochem.ai",description:"Jochem.ai is the AI assistant for your customer support agents. Providing ready replies & articles. Connect your knowledge sources to Jochem.ai and directly start giving automated suggestions to your customer care agents. Jochem.ai learns from escalations and feeds back new knowledge it captures from solving tickets to your knowledge base.",overview:"Jochem.ai is the AI assistant for your customer support agents. Providing ready replies & articles",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74238\u002Flive_cover_art\u002Fthumb\u002Fjochem_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74238\u002Flive_cover_art\u002Fthumb2x\u002Fjochem_logo.png"},categories:[at,aO,ai,aD,aa,M],type:b,published_at:"2023-12-08T11:35:04.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:b,productName:k,productId:b,account:"jochem",platform_details:{"1.0":[],"2.0":[272550,285356]},hostproduct_ids:[b],short_description:a,addons:a},{id:83813,name:"skipper_1",display_name:"Skipper",description:"In the digital age, customer service is more critical than ever. Today's customers expect quick, personalized, and efficient support, and businesses need innovative solutions to meet these demands. Enter the Freshdesk ChatGPT Widget – a game-changing tool that redefines the customer service experience.\r\n\r\nHarnessing the capabilities of ChatGPT, a state-of-the-art AI model, this widget empowers businesses to provide unparalleled customer service. With its ability to learn, adapt, and generate intelligent responses, it represents a significant leap forward in customer support technology. In this introduction, we'll explore how this widget can revolutionize your customer interactions and elevate your business to new heights.",overview:"The Freshdesk AI Widget leverages the capabilities of ChatGPT.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31838\u002Flive_cover_art\u002Fthumb\u002Flogo-square.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31838\u002Flive_cover_art\u002Fthumb2x\u002Flogo-square.png"},categories:[at,aa,M],type:b,published_at:"2024-01-04T14:59:36.000+05:30",options:a,modules:[r,e,p],supported_modules:[e,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:"Team Forest Agency",platform_details:{"1.0":[],"2.0":[274239,282221,288576]},hostproduct_ids:[b],short_description:"Skipper, evolving customer demands.",addons:[{addon_id:"marketplaceapp__83813_288576_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:h$},{addon_id:"marketplaceapp__83813_288576_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"15.99"},{addon_id:"marketplaceapp__83813_288576_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__83813_288576_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:cn},{addon_id:"marketplaceapp__83813_288576_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cn},{addon_id:"marketplaceapp__83813_288576_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:cn},{addon_id:"marketplaceapp__83813_288576_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nG}]},{id:84565,name:"onecockpit_1",display_name:"OneCockpit",description:"Using the email address of the ticket requester, relevant info about this contact is pulled from your OneCockpit installation. 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Improved efficiency - With Genie, support times can be reduced by up to 70%.\r\n*The Bot needs to be trained on the Almo Dashboard before it can be integrated to Freshdesk.",overview:"AI-powered co-pilot for your Support team to generate Support ticket responses automatically.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34648\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34648\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[at,aa,M],type:b,published_at:"2023-12-20T14:21:10.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[277723]},hostproduct_ids:[b],short_description:a,addons:a},{id:87308,name:"phone_by_helloduty",display_name:"Phone by HelloDuty",description:"Helloduty's CTI integration for Freshdesk is like giving your customer service team a supercharged tool that combines their phone and computer systems. \r\n\r\nLet's say you work in customer service. Instead of juggling between different gadgets and screens, everything you need pops up on your computer when a customer calls.\r\n\r\nThe moment an Agent's phone rings, their computer screen instantly shows who's calling and what issues they've had before, just like having a cheat sheet. \r\n\r\nPlus, they can click a button to call customers directly from the Freshdesk CRM—no need to punch in numbers on a phone. It's like having the ease of instant messaging but for actual phone calls.\r\n\r\nIt's a big win for businesses in Kenya, Nigeria, Uganda, Tanzania, and beyond because it means your team can help customers faster and more effectively. That means less time on hold for customers and better service overall. It simplifies many of the time-consuming tasks that can slow a busy day down.\r\n\r\nKey features include:\r\n\r\nClick-to-Call: Agents can make calls directly from the Freshdesk interface with a simple click, saving time and ensuring accuracy when dialing.\r\n\r\nScreen Pops: When a customer calls, a pop-up window appears on the agent's screen, displaying the customer’s profile, past interactions, and ticket history, providing context and enabling personalized service.\r\n\r\nAutomatic Call Logging: Every call is automatically logged in the customer's ticket within Freshdesk, creating a complete record of interactions that's easy to track and reference.\r\n\r\nCall Control Features: The integration includes essential call functions like transfer, hold, and mute, giving agents greater control during calls right from their computer.\r\n\r\nVoicemail Integration: Agents can access, review, and respond to voicemails directly through the Freshdesk platform.\r\n\r\nInteractive Voice Response (IVR) system: An IVR can help direct callers to the appropriate department or give them information through automated responses, streamlining the process.\r\n\r\nAdvanced Analytics and Reporting: The integration offers detailed insights on call volumes, wait times, call outcomes, and agent performance, supporting data-driven decision-making.\r\n\r\nLocal Presence: For businesses operating in regions like Kenya, Nigeria, Uganda, and Tanzania, the ability to have a local number for customers to call can improve trust and reduce calling costs for customers.\r\n\r\nIntegration with the Freshdesk CRM: Ensuring that all customer data remains synchronized across platforms.\r\n\r\nCustomizable Workflows: Helloduty's CTI allows for the creation of custom workflows tailored to each business’s needs, improving efficiency and consistency in handling customer inquiries.",overview:"A supercharged phone that enhances agent productivity and reduces response times.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80378\u002Flive_cover_art\u002Fthumb\u002FHelloduty-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80378\u002Flive_cover_art\u002Fthumb2x\u002FHelloduty-logo.png"},categories:[N,aj,aa,M,$],type:b,published_at:"2024-02-06T22:22:50.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:g,install_count:b,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[290183,292694,293499,296637]},hostproduct_ids:[b],short_description:"CTI Softphone for Africa.",addons:a},{id:87901,name:"amazon_connect_voice_and_chat_",display_name:"Amazon Connect - Sandeza's ARTA Voice & Chat",description:"Seamless Voice and Chat integration, optimize Agent’s productivity and customer support experience with Sandeza's ARTA—the ultimate Amazon Connect and Freshdesk integration app designed to transform every interaction into a seamless experience\r\n \r\nSandeza's ARTA revolutionizes customer support by seamlessly integrating Amazon Connect and Freshdesk, combining powerful voice and chat capabilities with Freshdesk's ticketing system. This integration simplifies workflows, enhances agent productivity, and delivers exceptional customer experiences.\r\n\r\nKey Features :\r\n\r\nVoice Calls –\r\nSeamlessly manage inbound and outbound calls. Features include call transfer, external call initiation, and detailed notetaking for every interaction.\r\nChat Support –\r\nProvide real-time support with chat transfer, multimedia attachments, and ticket creation during live chats.\r\nTicketing –\r\nYou can Create and update tickets directly during calls or chats for comprehensive issue tracking and resolution.\r\nMulti-Channel Support –\r\nSwitch between voice and chat to provide a flexible Agent environment across channels to improve productivity.\r\nCustomizable Settings –\r\nCustomizable by Workflow, Business Functions and Automate the responses and resolutions. \r\n\r\nBenefits :\r\n\r\nEfficiency –\r\nConsolidates voice, chat, and ticketing into a single, unified platform, reducing agent workload and saving time.\r\nCustomer Experience –\r\nEnables seamless communication across channels, ensuring customers receive timely and effective support.\r\nCollaboration -\r\nFacilitates teamwork with call transfers, real-time multimedia sharing, and efficient resource allocation.\r\nComprehensive Documentation –\r\nAutomatically captures and logs every customer interaction for accurate records and future reference.",overview:"Unify customer communication effortlessly. Connect voice, chat, and tickets for streamlined support.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10978\u002Flive_cover_art\u002Fthumb\u002Fsandezalogo2%203.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10978\u002Flive_cover_art\u002Fthumb2x\u002Fsandezalogo2%203.png"},categories:[N,ad,$],type:b,published_at:"2024-05-10T16:39:55.000+05:30",options:a,modules:[r,e,m],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:lC,platform_details:{"1.0":[],"2.0":[293070,368808]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__87901_368808_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ee},{addon_id:"marketplaceapp__87901_368808_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"1277.77"},{addon_id:"marketplaceapp__87901_368808_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:"379.84"},{addon_id:"marketplaceapp__87901_368808_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"232.7"},{addon_id:"marketplaceapp__87901_368808_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"199.02"},{addon_id:"marketplaceapp__87901_368808_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"20860.16"},{addon_id:"marketplaceapp__87901_368808_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"4639.23"}]},{id:88527,name:"print_order_pdf_magento_woo_prestashop_shopware_1",display_name:"Print Order PDF Magento, Woo, PrestaShop, Shopware",description:"Print Order PDF allows you to create templates and generate PDF files for popular ECommerce platforms:\r\nadobeCommerce (Magento 2), Woo (WooCommerce), PrestaShop, Shopware 5\u002F6.\r\n\r\nThe application has a built-in convenient editor with which you can quickly create a suitable template.\r\nWhile creating a template, you can use default blocks (Shipping\u002FBilling Address, Shipping\u002FPayment Method, Totals, Product Items, etc) and also create your own block. In addition, you can create a simple template with the click of a button. For particularly sophisticated users, there are advanced settings that will allow you to set your own styles for each element of the template.\r\n\r\nOn the ticket page, you can enter the order number in the search field of the application, search for the order and view basic information about the order.\r\nBy clicking on the \"Print\" button, the application will create a new PDF file using the order data and the created template.\r\n\r\nMain features:\r\n1) Create a PDF file for the order.\r\n2) Create your own template for each platform\r\n3) Default template\r\n4) Advanced settings. Ability to set your own styles for each block\r\n\r\nImportant: All templates are stored in the application settings on Freshdesk. Freshdesk has a limit on stored information in settings applications. If you want to use a large number of images in a template, use image URLs.\r\n\r\nIf you want to add support for another platform (for example, BigCommerce, OpenCart, etc) or have ideas on how to improve the application - write to support. All offers will be processed.",overview:"Print Order PDF for popular eCommerce platforms: Magento 2, WooCommerce, PrestaShop, Shopware",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72588\u002Flive_cover_art\u002Fthumb\u002Fpdf-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72588\u002Flive_cover_art\u002Fthumb2x\u002Fpdf-logo.png"},categories:[au,aB],type:b,published_at:"2024-02-08T16:54:34.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[296292]},hostproduct_ids:[b],short_description:"ECommerce Print Order PDF",addons:[{addon_id:"marketplaceapp__88527_296292_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"4.4"},{addon_id:"marketplaceapp__88527_296292_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"14.5"},{addon_id:"marketplaceapp__88527_296292_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__88527_296292_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"2.4"},{addon_id:"marketplaceapp__88527_296292_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:ee},{addon_id:"marketplaceapp__88527_296292_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__88527_296292_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nu}]},{id:109823,name:"visence_1",display_name:oN,description:"With Visence integration, provide a seamless support experience for your users.\r\n\r\nAn innovative solution designed to create memorable experiences for your customers!\r\n\r\nThe Visence integration offers the following features:\r\n\r\n- Online\u002Foffline user status on your product\r\n- Call or video call directly into your client's account\r\n- Co-navigation with the client in just one click\r\n- Visual access to the client's console without requiring any action from their end\r\n- Note-taking capabilities during calls\r\n- Data synchronization for seamless call management\r\n\r\nIntegration of Visence empowers you to:\r\n\r\n- Offer your clients highly engaging and unique human experiences.\r\n- Effectively support your clients, enhance your team's productivity, and reduce resolution times significantly.\r\n\r\nNo downloads are required for your clients.",overview:"Deliver outstanding customer service and elevate satisfaction by guiding your users with Visence.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F328901\u002Flive_cover_art\u002Fthumb\u002Fvisencelogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F328901\u002Flive_cover_art\u002Fthumb2x\u002Fvisencelogo.png"},categories:[N,a_,$],type:b,published_at:"2024-06-11T16:17:30.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:oN,platform_details:{"1.0":[],"2.0":[324872,395942]},hostproduct_ids:[b],short_description:a,addons:a},{id:113204,name:"salesforce_case_freshdesk_ticket_integration_1",display_name:"Salesforce Case & Freshdesk Ticket Integration",description:"Revolutionize your customer support workflow with our cutting-edge app. Seamlessly connecting Freshdesk and Salesforce, it empowers businesses to create synchronized tickets effortlessly, ensuring real-time updates and accurate data transfer. 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Setup is quick; just click 'Print app'. Your tickets will display only essential info. Perfect for third-party submissions or streamlining printouts. Try it now for hassle-free efficiency!",overview:"The App 'Custom Ticket Printing' helps Agents configure and customise which fields are to be printed",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F035821\u002Flive_cover_art\u002Fthumb\u002FSafeimagekit-resized-img.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F035821\u002Flive_cover_art\u002Fthumb2x\u002FSafeimagekit-resized-img.png"},categories:[M,bz,ac],type:b,published_at:"2024-05-02T19:24:33.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[348104]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__128530_348104_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:ev},{addon_id:"marketplaceapp__128530_348104_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"515.0"},{addon_id:"marketplaceapp__128530_348104_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"94.0"},{addon_id:"marketplaceapp__128530_348104_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:eg},{addon_id:"marketplaceapp__128530_348104_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"8270.0"},{addon_id:"marketplaceapp__128530_348104_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:cG},{addon_id:"marketplaceapp__128530_348104_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"1890.0"}]},{id:142968,name:"followup_replies",display_name:"Followup Replies",description:"Automate customer engagement with timely follow-ups and triggered replies for inactive statuses. Enhance customer retention by re-engaging with personalized messages and offers. Boost productivity and sales by leveraging automated communication tailored to customer behavior.\r\n\r\nKey Features : \r\n\r\nSchedule responses for any time, ensuring timely engagement with customers.\r\nAdd multiple recipients to reach a wider audience efficiently. ( In CC ) \r\nCustomize messages for a personalized touch tailored to your audience.\r\nTag successful triggers to track engagement and optimize future communications effectively.\r\nWhen the customer replies to tickets, automatic follow-ups are canceled.\r\n\r\nUpcoming Features: ( Coming Soon )\r\nInstant Cancellation\r\nSet multiple Follow Ups ( Templates )\r\nReceive instant notifications\r\nExclusive reports \r\n\r\nBenefits: \r\n\r\nEfficient Reminders: Automate payment reminders, reducing manual tasks for agents.\r\nTimely Payments: Ensure prompt payments, minimizing overdue invoices and improving cash flow.\r\nContinuous Engagement: Enhance customer interaction, even in agent downtime, through automated communication.\r\n\r\nMaximized Efficiency: Free up agent time for strategic tasks, boosting productivity and revenue.",overview:"Initiate follow-ups and trigger replies when customers are in inactive status.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F869241\u002Flive_cover_art\u002Fthumb\u002FFollowups.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F869241\u002Flive_cover_art\u002Fthumb2x\u002FFollowups.png"},categories:[aa,M,Q,aR,O],type:b,published_at:"2024-07-10T21:38:29.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[366138]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_142968_366138_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"1.53"},{addon_id:"marketplaceapp__FD_142968_366138_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"5.12"},{addon_id:"marketplaceapp__FD_142968_366138_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"0.93"},{addon_id:"marketplaceapp__FD_142968_366138_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:f_},{addon_id:"marketplaceapp__FD_142968_366138_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"83.51"},{addon_id:"marketplaceapp__FD_142968_366138_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_142968_366138_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"18.68"}]},{id:154244,name:"send_alert",display_name:oO,description:"\"Send Alert\" is an application designed to prevent mis-sending of emails. This significantly reduces the risk of sending important or confidential information by mistake.\r\n\r\n1 . Prevention of Mis-sending: The app prompts a check of the email content and recipient before sending. This minimizes the risk of accidentally sending important information to unintended recipients.\r\n\r\n2 . Compliance Adherence: For companies handling highly confidential information, preventing mis-sending is crucial to maintaining legal compliance.\r\n\r\n3 . Protection of Brand Image: Information leaks caused by mis-sending can negatively impact a company's reliability and brand image. This app helps mitigate such risks and contributes to protecting the brand image.",overview:oP,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F442451\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F442451\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.jpg"},categories:[ct,a$],type:b,published_at:"2024-08-12T12:23:23.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:oQ,platform_details:{"1.0":[],"2.0":[380403]},hostproduct_ids:[b],short_description:"Check the content before sending.",addons:[{addon_id:"marketplaceapp__154244_380403_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__154244_380403_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ay},{addon_id:"marketplaceapp__154244_380403_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aM},{addon_id:"marketplaceapp__154244_380403_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__154244_380403_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__154244_380403_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bT},{addon_id:"marketplaceapp__154244_380403_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dZ}]},{id:156192,name:"bookmark_tickets_by_saasly",display_name:"Bookmark Tickets by Saasly",description:"Introducing Bookmarks Tickets - an advanced bookmarking tool designed to boost your support team's efficiency. With this tool, agents can seamlessly bookmark crucial support tickets in Freshdesk. This enables swift access to vital information, ensuring rapid customer response times and ultimately enhancing customer satisfaction.",overview:"Display bookmarks conveniently within the ticket sidebar",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F291651\u002Flive_cover_art\u002Fthumb\u002FTicket%20%20400%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F291651\u002Flive_cover_art\u002Fthumb2x\u002FTicket%20%20400%20logo.png"},categories:[aa,M,aR,O],type:b,published_at:"2024-07-03T15:13:55.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[382560]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_156192_382560_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:nH},{addon_id:"marketplaceapp__FD_156192_382560_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"3.08"},{addon_id:"marketplaceapp__FD_156192_382560_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"0.55"},{addon_id:"marketplaceapp__FD_156192_382560_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:"0.47"},{addon_id:"marketplaceapp__FD_156192_382560_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"50.01"},{addon_id:"marketplaceapp__FD_156192_382560_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:"0.6"},{addon_id:"marketplaceapp__FD_156192_382560_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"10.97"}]},{id:156673,name:"send_alert_1",display_name:oO,description:"\"Send Alert\" is an application designed to prevent accidental email transmissions. It significantly reduces the risk of sending important or confidential information by mistake.\r\n\r\n1.Error Prevention: The app prompts checks for the sender, recipient, subject, and email content before sending, minimizing the risk of accidentally sending important information to unintended recipients.\r\n\r\n2.Compliance: Preventing erroneous transmissions is crucial for companies handling highly confidential information to comply with legal requirements.\r\n\r\n3.Brand Image Protection: Information leaks due to erroneous transmissions can negatively impact a company's credibility and brand image. Mitigating such risks contributes to protecting the brand image.",overview:"The application checks the sending information to prevent erroneous emails when sending emails.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F376651\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F376651\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.jpg"},categories:[ct,a$],type:b,published_at:"2024-06-07T19:03:51.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[383256]},hostproduct_ids:[b],short_description:"An App to prevent sending errors",addons:[{addon_id:"marketplaceapp__156673_383256_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__156673_383256_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ay},{addon_id:"marketplaceapp__156673_383256_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:ar},{addon_id:"marketplaceapp__156673_383256_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__156673_383256_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__156673_383256_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:eZ},{addon_id:"marketplaceapp__156673_383256_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:gb}]},{id:157601,name:"closed_ticket_1",display_name:"Auto Close",description:"App Functionality : \r\n\r\nUpon installation, our app seamlessly integrates into the ticket sidebar, allowing you to effortlessly schedule ticket Closed actions.\r\n\r\nFeatures : \r\n\r\n✨Seamlessly Scheduling:\r\n\r\nWith a simple selection of date and time, you can schedule ticket Closed. Just click submit, and the app handles the rest.\r\n\r\n✨Instant Confirmation : \r\n\r\nOnce you've scheduled a Closed, a success message confirms the action, ensuring timely ticket handling.\r\n\r\n✨Flexible for Status Selection:\r\n\r\nChoose from preset statuses or create custom ones to Close tickets according to your preference.\r\n\r\n✨Time Constraints\r\n\r\nOur app prevents scheduling tickets in the past or within six minutes of the current time. It also notifies you if a ticket is already open or if there are any other errors.\r\n\r\n \r\nAgent Benefits:\r\n\r\nEnhance productivity by efficiently managing tickets without worrying about forgetting tasks or adding them to the backlog.",overview:"Optimize ticket Closure by adding scheduled dates for improved support efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F106751\u002Flive_cover_art\u002Fthumb\u002FClosed%2034..png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F106751\u002Flive_cover_art\u002Fthumb2x\u002FClosed%2034..png"},categories:[M,aR,O,ac],type:b,published_at:"2024-06-04T10:22:32.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:x,ratings_count:b,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[384476]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__157601_384476_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__157601_384476_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:eg},{addon_id:"marketplaceapp__157601_384476_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cy},{addon_id:"marketplaceapp__157601_384476_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:f_},{addon_id:"marketplaceapp__157601_384476_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:fd},{addon_id:"marketplaceapp__157601_384476_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aM},{addon_id:"marketplaceapp__157601_384476_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ga}]},{id:160082,name:"stripe_by_saasly",display_name:"Stripe by Saasly",description:"This user-friendly app saves you time and money by integrating Stripe customers, subscriptions, payments, and invoices directly into Freshdesk, Freshchat, Freshworks CRM Support. Perform essential actions seamlessly, resolve tickets swiftly, and deliver an outstanding customer experience without switching platforms.\r\n\r\nFeatures : \r\n\r\nView Details of Requester : \r\n\r\nView Subscription,Customer details, Payments, Details of payments and invoices within the Freshworks CRM, Freshchat and Freshdesk.\r\n\r\nPerform Actions : \r\n\t\r\nCancel Payments\r\nRefund Payments\r\nAdd Card\r\nCreate Charges\r\nManage History\r\nManage Subscription\r\nFilter the Requester ( Email & Phone number )\r\nAppend the link without switching to the Stripe gateway.",overview:"Manage Stripe subscriptions, payments, and invoices within Freshdesk, Freshchat & Freshworks CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F280061\u002Flive_cover_art\u002Fthumb\u002FStripe.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F280061\u002Flive_cover_art\u002Fthumb2x\u002FStripe.png"},categories:[bt,av,dj],type:b,published_at:"2024-12-11T16:43:40.000+05:30",options:a,modules:[r,e,m,y],supported_modules:[e,m],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[387766]},hostproduct_ids:[b,x],short_description:a,addons:[{addon_id:"marketplaceapp__FD_160082_387766_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ij},{addon_id:"marketplaceapp__FCRM_160082_387766_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ij},{addon_id:"marketplaceapp__FC_160082_387766_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ij},{addon_id:"marketplaceapp__FD_160082_387766_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:gb},{addon_id:"marketplaceapp__FCRM_160082_387766_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ik},{addon_id:"marketplaceapp__FC_160082_387766_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ik},{addon_id:"marketplaceapp__FD_160082_387766_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ik},{addon_id:"marketplaceapp__FCRM_160082_387766_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_160082_387766_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_160082_387766_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_160082_387766_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:il},{addon_id:"marketplaceapp__FC_160082_387766_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:il},{addon_id:"marketplaceapp__FD_160082_387766_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:il},{addon_id:"marketplaceapp__FCRM_160082_387766_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:dV},{addon_id:"marketplaceapp__FC_160082_387766_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:dV},{addon_id:"marketplaceapp__FD_160082_387766_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:dV},{addon_id:"marketplaceapp__FD_160082_387766_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:eX}]},{id:176855,name:"quickstats_-_instant_insights",display_name:"QuickStats - Instant Insights",description:"QuickStats is a global sidebar app. You can access it from any page within Freshdesk from the sidebar.\r\n\r\nOrganization Stats:\r\nThis section provides an overview of the entire company's ticket statistics for the last X hours. It shows the count of open, closed, resolved, pending, and unassigned tickets. It also displays the name of the agent who closed the maximum number of tickets in the selected time frame.\r\n\r\nPersonal Stats:\r\nThis section provides an overview of the logged-in user's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets.\r\n\r\nGroup Stats:\r\nThis section provides an option to select a group and an overview of the selected group's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets.\r\n\r\nSelecting timeframe:\r\nYou can select the time frame (X hours) from a dropdown at the top of the app. After selecting the new time frame, the stats gets updated.\r\n\r\nAlternatively, you can also press the refresh button to refresh the stats",overview:"QuickStats provides a quick overview of your ticket statistics for a timeframe",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F558671\u002Flive_cover_art\u002Fthumb\u002Foutput-onlinepngtools.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F558671\u002Flive_cover_art\u002Fthumb2x\u002Foutput-onlinepngtools.png"},categories:[as,P],type:b,published_at:"2024-08-29T14:46:33.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:gl,platform_details:{"1.0":[],"2.0":[408742,427474]},hostproduct_ids:[b],short_description:"A digested stats on ticket updates",addons:[{addon_id:"marketplaceapp__176855_427474_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__176855_427474_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:aM},{addon_id:"marketplaceapp__176855_427474_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__176855_427474_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__176855_427474_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bT},{addon_id:"marketplaceapp__176855_427474_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__176855_427474_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cy}]},{id:181556,name:"whiteboard_for_freshdesk",display_name:"Whiteboard for Freshdesk",description:"Whiteboard features\r\n\r\n- Create and manage multiple whiteboards effortlessly.\r\n- Utilize a variety of basic shapes, arrows, and text boxes.\r\n- Add sticky notes to keep your ideas organized.\r\n- Enjoy full control with Undo\u002FRedo, Cut\u002FCopy\u002FPaste features.\r\n- Zoom in and out for a detailed view of your work.\r\n- Embed other apps like Google Drive, Calendar, Figma, and more.\r\n- Import photos and videos to enhance your whiteboards.\r\n- Export or copy your whiteboards as SVG, PNG, or JSON files.\r\n- Choose a transparent background when exporting.\r\n- Easily adjust colors, transparency, arrangement, and strokes with a user-friendly control panel.\r\n- The whiteboards are persisted locally (ie, Changes are lost in new browser or computer)\r\n\r\nThis Whiteboard App will be beneficial for Freshdesk customers by enhancing their ability to collaborate, organize, and visualize ideas. With the capability to create and manage multiple whiteboards, teams can keep different projects or topics well-organized. The app’s robust toolkit, featuring basic shapes, arrows, text boxes, and sticky notes, allows users to clearly illustrate concepts and workflows. \r\n\r\nAdditionally, the ability to embed other apps like Google Drive, Calendar, and Figma directly into the whiteboard makes it a central hub for all project resources. Importing photos and videos further enriches the visual content, while export options to SVG, PNG, or JSON, with customizable backgrounds, offer flexibility in sharing and documentation. \r\n\r\nThis app not only streamlines team collaboration but also enhances productivity and creativity within Freshdesk’s platform.",overview:"This is a Freshdesk app that provides a highly functional whiteboard with export capabilities",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F655181\u002Flive_cover_art\u002Fthumb\u002FScreenshot%202024-06-30%20at%2016.56.25.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F655181\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot%202024-06-30%20at%2016.56.25.png"},categories:[aa,M],type:b,published_at:"2024-09-03T14:35:28.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:gl,platform_details:{"1.0":[],"2.0":[414410,434623]},hostproduct_ids:[b],short_description:"An Ultimate Whiteboard",addons:[{addon_id:"marketplaceapp__181556_434623_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:fR},{addon_id:"marketplaceapp__181556_434623_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__181556_434623_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__181556_434623_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:dE},{addon_id:"marketplaceapp__181556_434623_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:bg},{addon_id:"marketplaceapp__181556_434623_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:hW},{addon_id:"marketplaceapp__181556_434623_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:ns}]},{id:181989,name:"insightly_crm_connector_app_1",display_name:oR,description:"The Insightly CRM Connector app seamlessly integrates Freshdesk and Insightly, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009997\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Insightly to Freshdesk:\r\n1. Generate reports on Freshdesk based on Insightly data.\r\n2. Run automation on Freshdesk tickets using Insightly information.\r\n\r\nData sync from Freshdesk to Insightly:\r\n1. Keep the sales team in sync with data from Freshdesk\r\n2. Run reports on Insightly using data from Freshdesk tickets.",overview:"Sync data between Freshdesk and Insightly CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F989181\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F989181\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-12-02T11:37:08.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[414922,430972,512670]},hostproduct_ids:[b],short_description:a,addons:a},{id:182479,name:"copper_crm_connector_app_1",display_name:oS,description:"The Copper CRM Connector app seamlessly integrates Freshdesk and Copper CRM, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fsupport.freshdesk.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009999.\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Copper CRM to Freshdesk:\r\n\r\nGenerate reports on Freshdesk based on Copper CRM data.\r\nRun automation on Freshdesk tickets using Copper CRM information.\r\nData sync from Freshdesk to Copper CRM:\r\n\r\nKeep the sales team in sync with data from Freshdesk.\r\nRun reports on Copper CRM using data from Freshdesk tickets.",overview:"Sync data between Freshdesk and Copper CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F974281\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F974281\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-12-19T18:29:39.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:K,platform_details:{"1.0":[],"2.0":[415537,430974,530600]},hostproduct_ids:[b],short_description:a,addons:a},{id:191651,name:"recursive_reminder_app",display_name:"Recursive Task and Event Reminder",description:"The Recursive Task and Event Reminder app is a versatile tool that helps individuals stay organized, manage their time effectively, and reduce the risk of forgetting important Tasks. Whether it's remembering appointments, completing tasks, or planning events, these apps are valuable aids in our increasingly busy lives.\r\n\r\nThe Recursive Task and Event Reminder app enables users to create, reschedule, and update tasks within tickets. The app sends recursive reminders and escalation emails to the assigned agent for each task. \r\n\r\nThe app appears in the ticket sidebar, offering an option to create tasks directly. A button labeled \"Create New Task\" is provided in the ticket sidebar app. When clicked, a pop-up modal appears, prompting users to provide the following details to create a task: \r\n\r\n•\tTitle\r\n•\tStatus\r\n•\tAssigned to\r\n•\tDescription\r\n•\tDue date and time \r\n\r\nUpon clicking the submit button, the app generates a reminder for the created task, sending it to the assigned agent and any email addresses configured during the app installation. \r\n\r\nIn the ticket sidebar, users can view and edit existing tasks associated with the ticket. Agents have the ability to reschedule tasks for a different day or time. \r\n\r\nDashboard: \r\n\r\nThe app provides a dashboard that offers a graphical view of tasks. All users can access this dashboard to view their own tasks and update their statuses. The dashboard also allows users to reassign tasks to other agents. To enable this feature, users must configure their role in the configuration page. The reassignment feature will be available to all users assigned to the specified role, group, or email. These users will be able to view tasks created by all agents.",overview:"Recursive Task and Event Reminder app is a versatile tool that helps individuals stay organized and manage their time effectively",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F156191\u002Flive_cover_art\u002Fthumb\u002Fnotification%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F156191\u002Flive_cover_art\u002Fthumb2x\u002Fnotification%20%281%29.png"},categories:[aa,M],type:b,published_at:"2024-12-04T21:15:47.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:cU,platform_details:{"1.0":[],"2.0":[429097,503187]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__191651_503187_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:dn},{addon_id:"marketplaceapp__191651_503187_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"260.0"},{addon_id:"marketplaceapp__191651_503187_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:oT},{addon_id:"marketplaceapp__191651_503187_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"36.0"},{addon_id:"marketplaceapp__191651_503187_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"3799.0"},{addon_id:"marketplaceapp__191651_503187_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:"45.0"},{addon_id:"marketplaceapp__191651_503187_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"814.0"}]},{id:193319,name:"ai_connect",display_name:"AI Connect",description:"Streamline your customer support with AI-powered response templates using AI Connect. This marketplace application integrates with your existing customer support system, providing your agents with quick access to AI-generated response templates. With AI Connect, your team can efficiently respond to customer inquiries while improving response times.\r\n\r\nThis Application will connect all the AI products.\r\n\r\nProducts : OpenAI, Azure OpenAI, Anthropic, Groq, Google Generative AI, Mistral, Perplexity, Fireworks etc.,\r\n\r\nFeatures : \r\n\r\nSelect predefined prompt messages or create your own.\r\nAdd placeholders for ticket info and conversation info for personalized responses.\r\nChoose to send the response as a public reply or add it as an internal note.\r\nCopy the response to the clipboard for further use.",overview:"Streamline customer support with AI-powered response templates.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F913391\u002Flive_cover_art\u002Fthumb\u002FAI%20Connect%20500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F913391\u002Flive_cover_art\u002Fthumb2x\u002FAI%20Connect%20500.png"},categories:[at,aa,M,Q,O],type:b,published_at:"2024-09-27T13:46:16.000+05:30",options:a,modules:[r,e,l],supported_modules:[e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[435941]},hostproduct_ids:[b,g],short_description:a,addons:[{addon_id:"marketplaceapp__FD_193319_435941_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:oU},{addon_id:"marketplaceapp__FS_193319_435941_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:oU},{addon_id:"marketplaceapp__FD_193319_435941_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"16.6"},{addon_id:"marketplaceapp__FS_193319_435941_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FD_193319_435941_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FS_193319_435941_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:oV},{addon_id:"marketplaceapp__FD_193319_435941_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:oV},{addon_id:"marketplaceapp__FS_193319_435941_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:oW},{addon_id:"marketplaceapp__FD_193319_435941_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:oW},{addon_id:"marketplaceapp__FS_193319_435941_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__FD_193319_435941_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__FD_193319_435941_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"53.03"}]},{id:204795,name:"delete_attachments_1",display_name:"Delete Attachments",description:"Is your Freshdesk storage overflowing with conversation-based attachments? Say goodbye to excessive storage costs and improved system performance with our app!\r\n\r\nKey Features of this app include:\r\n- Storage Management: Easily delete conversation-based attachments to free up valuable storage space.\r\n- Cost Efficiency: Reduce storage costs associated with excessive attachment accumulation.\r\n- Performance Improvement: Enhance system performance by freeing up storage.\r\n\r\nAdvantages of using this app are:\r\n- Cost Savings: Save money on storage costs by efficiently managing and deleting unnecessary attachments.\r\n- Improved System Performance: Experience faster system performance with freed up storage space.\r\n- Enhanced Data Security: Maintain data security while managing and deleting attachments.\r\n\r\nDon't let unnecessary attachments weigh down your Freshdesk storage. Install our app now and enjoy cost-efficient storage management, improved system performance, and enhanced data security!",overview:"SAAS app for managing Freshdesk storage, reducing costs and improving performance.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F597402\u002Flive_cover_art\u002Fthumb\u002F500%203.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F597402\u002Flive_cover_art\u002Fthumb2x\u002F500%203.png"},categories:[aO,ai,M,ac],type:b,published_at:"2024-11-05T00:04:12.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[451417]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__FD_204795_451417_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:"1.49"},{addon_id:"marketplaceapp__FD_204795_451417_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:"5.6"},{addon_id:"marketplaceapp__FD_204795_451417_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:"0.91"},{addon_id:"marketplaceapp__FD_204795_451417_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:nI},{addon_id:"marketplaceapp__FD_204795_451417_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"83.97"},{addon_id:"marketplaceapp__FD_204795_451417_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_204795_451417_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:nJ}]},{id:258999,name:"oapps_comments_for_tiktok",display_name:"OAPPS Comments for TikTok",description:"Engage with Your TikTok Audience Like Never Before\r\n\r\nOur app seamlessly connects to your TikTok accounts, transforming video comments into actionable tickets, so you never miss an opportunity to engage with your audience.\r\n\r\nKey Features:\r\n\r\n\t•\tManage Multiple Accounts: Connect and manage up to four TikTok accounts in one place.\r\n\t•\tAutomated Comment Tracking: Scan your videos for new organic comments and convert them into tickets.\r\n\t•\tEffortless Engagement: Allow your team to respond to TikTok comments directly through FreshDesk.\r\n\t•\tFuture-Ready: Currently supports organic comments, with ad comments and moderation coming soon!\r\n\r\nTry the FreshDesk TikTok integration with our free trial.\r\n\r\nAre you looking for additional features? Contact us from freshdesk.oapps.io and share your ideas.",overview:"Reply to TikTok video comments via FreshDesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F999852\u002Flive_cover_art\u002Fthumb\u002Ftiktok_comments_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F999852\u002Flive_cover_art\u002Fthumb2x\u002Ftiktok_comments_icon.png"},categories:[ca,bn,bG,Q,O],type:b,published_at:"2025-01-14T00:35:15.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:b,productName:k,productId:b,account:kn,platform_details:{"1.0":[],"2.0":[510899]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__258999_510899_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:hj},{addon_id:"marketplaceapp__258999_510899_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:hW},{addon_id:"marketplaceapp__258999_510899_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"350.0"},{addon_id:"marketplaceapp__258999_510899_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:hj},{addon_id:"marketplaceapp__258999_510899_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:dl},{addon_id:"marketplaceapp__258999_510899_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"4900.0"},{addon_id:"marketplaceapp__258999_510899_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"990.0"}]},{id:oX,name:"cisco_webex_contact_center",display_name:"Webex Contact Center for Freshdesk",description:"Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and stability you have come to expect from Cisco. Now you can use this from within Freshdesk\r\n\r\nKey Features of this app include:\r\n\t•\tSeamless integration with Freshdesk\r\n\t•\tInbound and Outbound call handling within Freshdesk\r\n\t•\tCall Transfer, Conference and recording controls\r\n\t•\tMatch and Screen Pop for Contacts or Cases\r\n\t•\tClick to Dial functionality\r\n\t•\tAutomatic ticket creation with Call Notes at the end of a call\r\nstart providing top-notch service to your customers.",overview:"Handle Webex Contact Center Inbound\u002FOutbound calls within Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F536172\u002Flive_cover_art\u002Fthumb\u002Fwebex-1024x512-20220328.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F536172\u002Flive_cover_art\u002Fthumb2x\u002Fwebex-1024x512-20220328.png"},categories:[N,ad,Q,O],type:b,published_at:"2025-01-20T23:54:17.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:k,productId:b,account:"Cisco Systems Inc",platform_details:{"1.0":[],"2.0":[525381]},hostproduct_ids:[b],short_description:a,addons:a},{id:e$,name:"app_store__google_play_reviews_powered_by_appbot",display_name:"Send and reply to app reviews with Appbot",description:"REPLY TO iOS & GOOGLE PLAY REVIEWS FROM FRESHDESK\r\n\r\nReply to iOS and Google Play reviews quickly and conveniently from Freshdesk, using Appbot's Reply In Freshdesk feature (available on Large plans and higher). Once your app store accounts are linked to your Appbot account, Appbot will send your reply to the app stores for you and you'll be able to see the whole conversation right in Freshdesk. You can also send Amazon reviews to Freshdesk using Appbot, although we don’t support replies for Amazon at present.\r\n\r\n--------------------------------------------------------\r\n\r\nCONNECTING APPBOT TO FRESHDESK ALLOWS YOU TO:\r\n\r\n✔️ Post new reviews to Freshdesk (some or all)\r\n\r\n✔️ Identify & respond to the most important reviews first using tags automatically added by Appbot, like star rating or version\r\n\r\n✔️ Reply to Google Play and iOS reviews natively within Freshdesk\r\n--------------------------------------------------------\r\n\r\nOUTSIDE FRESHDESK, YOUR APPBOT ACCOUNT ALSO GIVES YOU:\r\n\r\n✔️ Advanced sentiment analysis of your app reviews to help you track how users feel about your app over time\r\n\r\n✔️ Topics analysis tools to show you what themes are appearing in your reviews and help you to keep your roadmap relevant\r\n\r\n✔️ Appbot is trusted by the world’s top app developers and used by over 35% of top charting apps\r\n\r\n--------------------------------------------------------\r\n\r\nSIMPLE PRICING. THE FIRST TWO WEEKS ARE ON US.\r\n\r\nFor more information on pricing, please visit\r\n\r\nhttps:\u002F\u002Fappbot.co\u002Fplans\u002F",overview:"Send and reply to App Store & Google Play reviews in Freshdesk, with Appbot.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48\u002Flive_cover_art\u002Fthumb\u002FFreshdesk%20Banner.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk%20Banner.png"},categories:[at,as,aC,P],type:j,published_at:"2022-07-04T10:56:13.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.appbot.co\u002Fhelp-docs\u002Ffreshdesk-integration-post-app-reviews-to-freshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Send and reply to app reviews",addons:a},{id:oY,name:"telephony_integration_by_cdc_software",display_name:"Telephony Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Skype for Business, Amazon Connect, Fonality-NetFortris, ShoreTel. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshdesk CRM systems. Now available for new Freshdesk Mint interface.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Fcustom_apps\u002Fcover_art\u002Fthumb\u002Fno_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Fcustom_apps\u002Fcover_art\u002Fthumb2x\u002Fno_icon.png"},categories:[N,ad,aj],type:j,published_at:"2017-12-26T18:25:18.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=cdc-general"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:kj,name:"maestroqa",display_name:oZ,description:"Elevate Your Support with MaestroQA's Advanced QA Software for Freshdesk\r\n\r\nThe official MaestroQA integration for Freshdesk.\r\n\r\nMaestroQA provides cutting-edge QA software designed for for modern teams across diverse industries. Our advanced integration with Freshdesk revolutionizes quality assurance by leveraging automation, AI-powered insights, and continuous performance improvement tools.\r\n\r\nKey Features:\r\n- Auto QA: Automate ticket grading to enhance efficiency and consistency.\r\n- Co-Pilot: Utilize AI-driven support to assist in evaluating and improving agent performance.\r\n- Chatbot QA: Integrate QA for chatbots to ensure seamless customer interactions across all support channels.\r\n- Performance Dashboards: Access comprehensive performance dashboards to drive continuous improvement and actionable insights.\r\n\r\nProven Results with Industry Leaders:\r\n- Etsy, Mailchimp, Peloton: Elevate agent performance and deliver exceptional customer experiences.\r\n- MeUndies: Achieve consistent CSAT scores between 96-99%.\r\n- Harry’s: Reduce audit time by 50%.\r\n- Pipedrive: Increase tickets graded by 10x.\r\n\r\nCustomer Testimonials:\r\n\r\nSarah, CX Quality Manager:\r\n“By streamlining our QA process with MaestroQA, we identified valuable opportunities and led larger, more targeted projects. Our average QA score increased from 70% to 90%, and CSAT improved by 11% in the second half of the year.”\r\n\r\nJason, Customer Support Director, Enterprise Fintech Company:\r\n“MaestroQA allows for seamless grading and review with tickets and grades side-by-side, empowering agents to resolve areas for improvement independently.”\r\n\r\nJamie, QA & Operations Leader, Leading eCommerce Company:\r\n“MaestroQA helped us define and achieve excellent support standards, continually raising the bar for our team.”\r\n\r\nOptimize Your Support Team's Performance:\r\nUnlock the full potential of your support team with MaestroQA's powerful integration with Freshdesk. Transform your QA process, enhance agent performance, and drive exceptional customer satisfaction.",overview:"Improve agent performance & enable amazing customer experiences with Quality Assurance (QA).",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F821\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F821\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[at,Y,ab,P,bp],type:j,published_at:"2016-10-14T21:46:34.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.maestroqa.com\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:k,productId:b,account:oZ,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:fm,name:"talkdesk",display_name:o_,description:"Enjoy all the benefits of enterprise contact center software, without all the complexity. Talkdesk integrates seamlessly with Freshdesk, adding advanced call center functionality to your favorite helpdesk solution. \r\n\r\nUsing Talkdesk for Freshdesk, you can now: \r\n - Personalize every interaction by viewing a customer’s contact history and details before the call connects.\r\n - Boost agent productivity by creating Freshdesk contacts and updating Freshdesk tasks without ever leaving Talkdesk.\r\n - Streamline agent workflows by automating Freshdesk actions based on Talkdesk events. \r\n - Automatically update your contacts, notes and tasks in Freshdesk from Talkdesk in real-time.\r\n - Quickly set up and easily use advanced contact center functionality, all from your browser!",overview:"Enjoy all the benefits of enterprise contact center software, without all the complexity. Talkdesk integrates seamlessly with Freshdesk, adding advanced call center functionality to your favorite helpdesk solution.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F751\u002Flive_cover_art\u002Fthumb\u002F157.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F751\u002Flive_cover_art\u002Fthumb2x\u002F157.jpg"},categories:[Y,N,ak,$],type:j,published_at:"2016-11-08T15:32:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.talkdesk.com\u002Fintegrations\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:o_,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:fn,name:"easy_insight",display_name:"Easy Insight",description:"Easy Insight gives you the reports and dashboards you need to optimize your support system. Improve your assignment and resolution times, manage agent workloads, and identify critical trends to deliver the best possible support experience to your customers. Easily integrate your support data with CRM, project, and financial information to build a single end to end view of your customer base, keeping your customers happy and profitable.",overview:"Easy Insight gives you the reports and dashboards you need to optimize your support system. Improve your assignment and resolution times, manage agent workloads, and identify critical trends to deliver the best possible support experience to your cust",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F161\u002Flive_cover_art\u002Fthumb\u002FEI_640x320.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F161\u002Flive_cover_art\u002Fthumb2x\u002FEI_640x320.png"},categories:[ah,as,P,aw],type:j,published_at:"2016-10-31T20:46:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.easy-insight.com\u002Fsolutions\u002Ffreshdesk.html"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:fF,name:gm,display_name:gn,description:"Skyvia allows simple, no-coding Freshdesk integration with Salesforce, HubSpot, Shopify, MailChimp, Magento, and a number of other data sources. It also offers Freshdesk data backup and restore, Freshdesk data visualization and management from web browser, and allows exposing Freshdesk data via the standard OData interface.\r\n\r\nDATA INTEGRATION\r\n\r\nSkyvia allows you integrate Freshdesk with a wide range of other cloud applications and databases in convenient GUI with no special knowledge required. With Skyvia you can implement a wide range of data integration scenarios:\r\n\r\n• Synchronize Freshdesk with various cloud applications and databases. \r\n• Import data from cloud applications and databases to Freshdesk\r\n• Replicate Freshdesk data to MySQL, PostgreSQL, SQL Server\r\n• Migrate from other help desks to Freshdesk\r\n• Import data from CSV files to Freshdesk\r\n• Export Freshdesk data to CSV files\r\n\r\nBACKUP\r\n\r\nSkyvia offers a powerful and easy-to-use Freshdesk backup service with a number of features:\r\n\r\n• Automatic daily and anytime manual backup\r\n• Easy restore in few clicks with no third-party software required\r\n• Backups are stored in secure Azure GRS storage in an encrypted form\r\n• View or export your backed up data from web browser at any time\r\n• Compare backups for different dates, analyze and undo data changes\r\n\r\nQUERY\r\n\r\nSkyvia Query is an online SQL client for Freshdesk with a query builder tool. It allows managing Freshdesk data from your web browser and offers the following features:\r\n\r\n• Powerful SQL support for Freshdesk data\r\n• Visual Query builder that allows querying data without SQL knowledge\r\n• Returned data can be viewed in a table form or visualized as different charts\r\n• Query results can be exported to local files\r\n• Freshdesk data can be managed with DML statements – INSERT, UPDATE, DELETE\r\n\r\nCONNECT\r\n\r\nSkyvia Connect helps you to quickly & easily get data from Freshdesk via web API. It allows creating OData and custom SQL API endpoints and configuring them visually. Apply additional endpoint security by creating user accounts with passwords and restricting access by IP addresses. \r\n\r\nOData endpoints allow you to publish all or a subset of your Freshdesk data via the standard OData protocol. SQL endpoints allow SQL execution against HubSpot over the web API, and there are ADO.NET provider and ODBC driver to work with endpoint data.\r\n\r\n\r\nSUPPORTED DATA SOURCES\r\n\r\nCRM: Salesforce, Dynamics CRM, SugarCRM, Zoho CRM, NetSuite, HubSpot, Insightly CRM, Pipedrive, Freshsales\r\nAccounting: QuickBooks Online, FreshBooks, Stripe, Zoho Books\r\nEmail marketing: Salesforce Marketing Cloud, MailChimp, ActiveCampaign, Marketo, ConstantContact, Mailjet, EmailOctopus, SurveyMonkey\r\nEcommerce: Shopify, Bigcommerce, Magento, Zoho Invoice, Zoho inventory, DEAR inventory, Drip, Shipstation\r\nGoogle Apps: Contacts, Calendar, Tasks\r\nHelpdesk: Zendesk, Zoho Desk\r\nProject management: Jira, Podio, Asana\r\nAds: Google Ads, Facebook Ads, Google Analytics\r\nTime tracking: Harvest, Timely\r\nDatabase: MySQL, PostgreSQL, SQL Server, SQL Azure, Amazon RDS, Oracle\r\nData warehouse: Google BigQuery, Amazon Redshift, Azure Synapse Analytics, Snowflake\r\nStorage: FTP\\ SFTP, DropBox, Box, Google Drive, OneDrive, Amazon S3, Azure File Storage\r\nOdata connector",overview:"Integrate Freshdesk with cloud apps and databases, back up and restore data, connect via OData",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F081\u002Flive_cover_art\u002Fthumb\u002F800x800.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F081\u002Flive_cover_art\u002Fthumb2x\u002F800x800.png"},categories:[an,ab,P,Q,O],type:j,published_at:"2016-11-09T11:13:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fskyvia.com\u002Fconnectors\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:fL,name:"invantive_query_tool",display_name:"Invantive Query Tool",description:"Optimize your Business Intelligence with Freshdesk and the free Invantive Query Tool\r\n\r\nInvantive's free SQL Query Tool for Freshdesk provides you with real-time Business Intelligence across your entire enterprise. It provides access to your crucial company information stored in the Freshdesk cloud. No programming, no coding, no Excel downloads; just use the SQL knowledge you already have. This enables you to organize your business data fast for correct decision making. You are be able to extract, analyze and to a certain extent report business data such as tickets, customer complaints, customer data, quality management and customer satisfaction.\r\n\r\nThe Invantive Query Tool provides all the functionalities needed to make the right business decisions based upon your business data in the Freshdesk cloud.\r\n\r\nSQL Query of business data in Freshdesk\r\n\r\nThe FreshDesk Edition of Invantive Query Tool provides you with benefits such as:\r\n\r\n- Flexibility of SQL paired with the data provided by Freshdesk.\r\n- Download facts into SQL query tool such as tickets from Freshdesk using queries.\r\n- Real-time customer relations management and business intelligence.\r\n- Re-use existing SQL knowledge without learning API protocols and\u002For coding.\r\n- Develop and run SQL statements.\r\n\r\nSPECIAL OFFER:\r\nWe now offer a free subscription of all Invantive products for the period of 4 years! The software can be used by an unlimited amount of uers within your business.\r\nThis offer can only be used in combination with Freshdesk. If other connections are also preferred a paid subscription is possible.\r\n\r\nYou can find more information as well as the download links here: www.freshdesk-apps-by-invantive.com.",overview:"Access your Freshdesk data with the free Invantive SQL Query Tool via the Freshdesk APIs",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F791\u002Flive_cover_art\u002Fthumb\u002FFreshDesk_Appcenter_Query_Tool_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F791\u002Flive_cover_art\u002Fthumb2x\u002FFreshDesk_Appcenter_Query_Tool_400.png"},categories:[aC,P,M,ac],type:j,published_at:"2017-05-11T17:34:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshdesk-apps-by-invantive.com\u002Findex.html?utm_source=freshdesk-apps-query-tool?utm_source=freshdesk-app-center#query-tool"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:go,name:"opsgenie",display_name:"OpsGenie",description:o$,overview:o$,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F891\u002Flive_cover_art\u002Fthumb\u002F198.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F891\u002Flive_cover_art\u002Fthumb2x\u002F198.png"},categories:[at,bj,bA],type:j,published_at:"2016-11-15T08:43:09.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.opsgenie.com\u002Fintegration#\u002Fadd\u002FFreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:fo,name:"invantive_control_for_excel",display_name:"Invantive Control for Excel",description:"Manage your customer support with Microsoft Excel and Freshdesk\r\n\r\nThe Freshdesk edition of Invantive Control is an Excel add-in for Freshdesk. It's a proven real-time reporting software which helps you to rethink and optimize your customer support from within Microsoft Excel. Using formulas, array formulas and blocks of data you easily retrieve information from Freshdesk and you can even upload information from within Excel.\r\n\r\nInvantive Control provides you with all the functionalities needed to make real-time customer relationship management decisions. With the Excel add-in Invantive Control and Freshdesk you will have all the functionalities you need to control your customer support, calculate KPIs and project your future customer satisfaction in real-time.\r\n\r\nCustomer service in control\r\n\r\nThe FreshDesk Edition of Invantive Control provides you with benefits such as:\r\n\r\n- Flexibility of Excel by an Excel add-in paired with the data integrity provided by FreshDesk in the cloud.\r\n- Download facts from and upload facts to FreshDesk using an Excel add-in.\r\n- Real-time customer relations management and business intelligence using formulas, array formulas and data blocks.\r\n- Create and execute predictive models such as customer satisfaction, complaint rates, and handling time from within Microsoft Excel.\r\n- Design and edit custom reports as spreadsheets based upon FreshDesk.\r\n\r\nSPECIAL OFFER:\r\nWe would like to offer you a free subscription for an unlimited amount of users within your company of all the Invantive products for the period of 4 years. \r\nThis can only be used in combination with Freshdesk. If other connections are preferred a paid subscription is possible.",overview:"The Excel add-in Invantive Control for Freshdesk provides real-time reporting to discover trends",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F991\u002Flive_cover_art\u002Fthumb\u002FFreshDesk_Appcenter_Control_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F991\u002Flive_cover_art\u002Fthumb2x\u002FFreshDesk_Appcenter_Control_400.png"},categories:[Y,ak,as,aC,P],type:j,published_at:"2017-05-11T17:39:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshdesk-apps-by-invantive.com\u002Findex.html?utm_source=freshdesk-apps-control?utm_source=freshdesk-app-center#control"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:im,name:"online_sql_editor",display_name:"Online SQL Editor",description:"Manage your company with Freshdesk and the web-based Online SQL Editor\r\n\r\nManage your company with Freshdesk and the web-based Online SQL Editor. Invantive's free Online SQL Editor for Freshdesk provides you with real-time business knowledge across your entire enterprise. \r\n\r\nInvantive's free Online SQL Editor for Freshdesk provides you with real-time business knowledge across your entire enterprise. It provides access to your crucial company information stored in Freshdesk. No programming, no coding, no Excel downloads; just use the SQL knowledge you already have. This enables you to analyze your business data fast for correct decision making. You are be able to extract and analyze business data such as tickets, customer complaints, customer data, quality management and customer satisfaction.\r\n\r\nIt doesn't matter where you are; you can login from any location via the web browser and retrieve tickets, contacts and all other information available through APIs using SQL. The Online SQL Editor provides all the functionalities needed to make business decisions using your smart phone, iPad, iMac or PC.\r\n\r\nSQL Query of business data in Freshdesk\r\n\r\nThe FreshDesk Edition of the Online SQL Editor provides you with benefits such as:\r\n\r\n- Interactive and online access to your company information via any modern web browser.\r\n- Usable from any location and any platform, such as Windows, Mac, Linux, iPhone, iPad etc.\r\n- Connect directly with cloud platforms with the same credentials as you normally use.\r\n- All Freshdesk APIs accessible.\r\n\r\nWe also provide products for Excel, Word, SQL, ETL and Explorer. \r\n- Invantive free SQL Query Tool enables you to extract, analyze and to a certain extent report business data, such as tickets, customer complaints, customer data, quality management and customer satisfaction. \r\n- With Invantive Control for Excel you will be able to control your customer support, calculate KPIs and project your future customer satisfaction in real-time from within Microsoft Excel.\r\n- Invantive Composition for Word is a complete solution for the automatic creation of complex documents in Microsoft Word with data and tables from the Freshdesk database. \r\n- Invantive Data Hub is command-line drive software that is capable of executing Invantive scripting language compatible scripts across many databases and cloud platforms. Ideal for high volume data loads into and extractions of Freshdesk. \r\n\r\nYou can find more information as well as the download links here: www.freshdesk-apps-by-invantive.com.\r\n\r\nSPECIAL OFFER:\r\nWe now offer a free subscription of all Invantive products for a period of four years! The software can be used by an unlimited amount of users within your business. (This offer can only be used in combination with Freshdesk.)",overview:"The free Online SQL Editor provides you with real-time business knowledge across your enterprise. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F102\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_appcenter_OSR_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F102\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_appcenter_OSR_400x400.png"},categories:[M,bz,ac],type:j,published_at:"2016-11-22T18:50:19.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshdesk-apps-by-invantive.com\u002Findex.html?utm_source=freshdesk-apps-online-sql-editor?utm_source=freshdesk-app-center#online-sql-editor"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:in0,name:"invantive_composition_for_word",display_name:"Invantive Composition for Word",description:"Create documents with data from Freshdesk in Microsoft Word\r\n\r\nManually collecting data and making tables in Word usually takes a very long time. Mainly in the case of regularly needed documents, this can be a very time consuming task. Invantive Composition offers a great solution to this problem. Invantive Composition helps you to select and retrieve data and tables from the Freshdesk database with ease. You can specify which information and data you are interested in. Invantive Composition for Word will fill your previously created Word templates with data coming directly from the Freshdesk database. Creating complex and correct Word documents containing all the specific information from Freshdesk is now just a matter of a few minutes and has never been easier.\r\n\r\nInvantive Composition for Word does not require a programmer. With Invantive Composition it is simple to fill out Word template with Freshdesk data, just like Microsoft Word. The resulting filled-out Word documents can be used without the application.\r\n\r\nThe FreshDesk Edition of Invantive Composition provides you with benefits such as:\r\n\r\n- Optimization of the document creation and communication process.\r\n- Automatically fill pre-composed templates in Word.\r\n- Focus on your Freshdesk business, not on technology; no programming and no software developers.\r\n- Reduce time-to-market for changing your business by reducing effort by your IT department.\r\n- Merge unstructured texts in a document with structured data, pictures and bar codes.\r\n- Reduction of erroneously prepared documents and production costs.\r\n- Improved security of company information.",overview:"Using Invantive Composition you can fill out existing Word templates with data from Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F202\u002Flive_cover_art\u002Fthumb\u002FFreshDesk_Appcenter_Composition_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F202\u002Flive_cover_art\u002Fthumb2x\u002FFreshDesk_Appcenter_Composition_400.png"},categories:[Y,ak,as,aC,P],type:j,published_at:"2017-05-11T17:38:15.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshdesk-apps-by-invantive.com\u002Findex.html?utm_source=freshdesk-apps-composition?utm_source=freshdesk-app-center#composition"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:io,name:"invantive_data_hub",display_name:"Invantive Data Hub",description:"Controlled and timed data exchange for Freshdesk\r\n\r\nThe Freshdesk Edition of Invantive Data Hub is command-line driven software that is capable of executing Invantive Query Tool-compatible scripts across many database and cloud platforms. Ideal for high volume data loads into and extractions of Freshdesk. It provides a headless mode which makes it ideal for use in server environments and scheduled uploads and downloads in lights-out operations.\r\n\r\nThanks to compatibility with the popular Invantive Query Tool scripting language, you can easily move business processes you have designed on Invantive Query Tool into a server environment. Besides high volume data loads you can also generate reports in Excel and other formats using data from Freshdesk.\r\n\r\nThe support for headless mode enables Invantive Data Hub to be started by batch files or from the Windows Task Scheduler. When running Invantive Data Hub in headless mode, you will enjoy the integrated logging features for ease of analysis and auditability.\r\n\r\nThe Freshdesk edition allows direct loading between Freshdesk and SQL Server and MySQL. The All Cloud edition extends this cross-database capabilities to over 50 on-premise and cloud platforms.\r\n\r\nSupercharge data exchange with Freshdesk\r\n\r\nThe FreshDesk Edition of Invantive Control provides you with benefits such as:\r\n\r\n- Schedule and run high volume data loads and extractions of Freshdesk.\r\n- Headless and command-line driven for use on servers.\r\n- Invantive Query Tool-scripting language compatible.\r\n- Share reports in PDF, SQL, CSV, Excel and XPS formats to network shares or DropBox.\r\n- Direct distributed SQL statements and replication between Freshdesk, SQL Server and MySQL (extensible to over 40 platforms).\r\n\r\nSPECIAL OFFER:\r\nWe would like to offer you a free subscription for an unlimited amount of users within your company of all the Invantive products for the period of 4 years!\r\nThis can only be used in combination with Freshdesk. If other connections are preferred a paid subscription is possible.",overview:"Automatically load data into Freshdesk or unload data for other uses with Invantive Data Hub.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F302\u002Flive_cover_art\u002Fthumb\u002FFreshDesk_Appcenter_Data_Hub_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F302\u002Flive_cover_art\u002Fthumb2x\u002FFreshDesk_Appcenter_Data_Hub_400.png"},categories:[aC,aW,P],type:j,published_at:"2017-05-11T17:37:47.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshdesk-apps-by-invantive.com\u002Findex.html?utm_source=freshdesk-apps-data-hub?utm_source=freshdesk-app-center#data-hub"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:ip,name:"akita-for-freshdesk",display_name:iq,description:"Akita is a Customer Success Management platform that helps you retain your customers and grow revenue from existing accounts. \r\n\r\nAkita connects to over 60 of the leading Software-as-a-Service companies providing Customer Success Managers with a 360-degree view of the customer. In addition, Akita provides:\r\n\r\n* Intelligent customer alerts,\r\n* Customizable account scoring,\r\n* Web application usage gracking,\r\n* \"Voice of the Customer\" monitoring, and\r\n* Powerful customer segmentation.\r\n\r\nAkita is available on the web, iOS, and Android. A Chrome browser extension brings customer data into commonly used apps.",overview:"Akita is a Customer Success Management platform that helps businesses retain their existing customers and grow revenue from their existing accounts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F822\u002Flive_cover_art\u002Fthumb\u002Fakita_a.500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F822\u002Flive_cover_art\u002Fthumb2x\u002Fakita_a.500.png"},categories:[ab,P,aa,M],type:j,published_at:"2016-12-01T23:05:12.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.akitaapp.com\u002Fdirectory\u002Ffreshdesk\u002F4"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:iq,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:jJ,name:"zapier-for-freshdesk",display_name:gp,description:"With this Zapier app, you can integrate Freshdesk toyour Zapier account and create Zaps.\r\n\r\nZaps use an action in Freshdesk as a trigger to perform an action in another app. \r\n\r\nFollowing are supported triggers in this Zapier integration:\r\n•\tWhen a new customer is created.\r\n•\tWhen a Note is added to a Ticket.\r\n•\tWhen a new ticket is created in Freshdesk.\r\n•\tWhen a Ticket is updated.\r\n•\tWhen a user is updated.\r\n\r\nFollowing are the supported actions:\r\n•\tAdd Notes to a Ticket - Add Private or Public notes to a Freshdesk Support Ticket\r\n•\tCreate Forum Topic - Create a new Forum Topic on Freshdesk Forums\r\n•\tCreate Forum Category - Creates a Forum Category\r\n•\tCreate Company - Allows you to create a Company entry in Freshdesk.\r\n•\tCreate Ticket - Create a ticket in Freshdesk for your domain\r\n•\tCreate User - Allows you to create a User\u002FCustomer in Freshdesk for your support domain\r\n•\tCreate Forum - Creates a Forum under a Category\r\n\r\nExtend the capabilities of your helpdesk software and improve automation",overview:" Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app. \r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F472\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F472\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[at,aS,O],type:j,published_at:"2016-12-06T11:11:58.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fhelp\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:pa,name:"avaya_cti_integration_by_cdc_software",display_name:"Avaya CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Avaya Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Avaya Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Avaya and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Avaya Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F703\u002Flive_cover_art\u002Fthumb\u002Favaya_dev_connect.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F703\u002Flive_cover_art\u002Fthumb2x\u002Favaya_dev_connect.jpg"},categories:[Y,N,ak,ad,$],type:j,published_at:"2016-12-22T17:21:09.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=avaya"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:309,name:"broadsoft_cti_integration_by_cdc_software",display_name:"Broadsoft CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Broadsoft Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Broadsoft Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Broadsoft and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Broadsoft Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F903\u002Flive_cover_art\u002Fthumb\u002Fbroadsoft.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F903\u002Flive_cover_art\u002Fthumb2x\u002Fbroadsoft.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:21:34.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=broadsoft"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:311,name:"cisco_cti_integration_by_cdc_software",display_name:"Cisco CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Cisco Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Cisco Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Cisco and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Cisco Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F113\u002Flive_cover_art\u002Fthumb\u002Fcisco.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F113\u002Flive_cover_art\u002Fthumb2x\u002Fcisco.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:21:57.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=cisco"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:312,name:"asterisk_cti_integration_by_cdc_software",display_name:"Asterisk CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Asterisk Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Asterisk Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Asterisk and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Asterisk Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F213\u002Flive_cover_art\u002Fthumb\u002Fdigium_asterik.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F213\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_asterik.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:20:40.000+05:30",options:{redirect_url:pb},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:313,name:"switchvox_cti_integration_by_cdc_software",display_name:"Switchvox CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Switchvox Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Switchvox Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Switchvox and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Switchvox Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F313\u002Flive_cover_art\u002Fthumb\u002Fdigium_switchvox.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F313\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_switchvox.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:20:08.000+05:30",options:{redirect_url:pb},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:321,name:"mitel_cti_integration_by_cdc_software",display_name:"Mitel CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Mitel Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Mitel and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshdesk CRM systems. Now available for Mint interface.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F123\u002Flive_cover_art\u002Fthumb\u002Fmitel.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F123\u002Flive_cover_art\u002Fthumb2x\u002Fmitel.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:23:12.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=mitel"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:322,name:"nokia_alcatel_cti_integration_by_cdc_software",display_name:"Nokia (Alcatel) CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Nokia (Alcatel) Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Nokia (Alcatel) and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223\u002Flive_cover_art\u002Fthumb\u002Fnokia.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223\u002Flive_cover_art\u002Fthumb2x\u002Fnokia.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:18:50.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=nokia"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:324,name:"vonage_cti_integration_by_cdc_software",display_name:"Vonage CTI Integration by CDC Software",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Vonage Business Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Vonage Business Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Vonage Business and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel). Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Vonage Business Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F423\u002Flive_cover_art\u002Fthumb\u002Fvogange_business.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F423\u002Flive_cover_art\u002Fthumb2x\u002Fvogange_business.jpg"},categories:[N,ad,$],type:j,published_at:"2016-12-22T17:19:16.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=vonage"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:389,name:"aircall_for_freshdesk",display_name:"Aircall for Freshdesk",description:"1. View caller details at a glance\r\nWith Aircall’s Insight Cards, caller details appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. Link directly to the caller’s Contact page. There's no need to spend time searching for the right record.\r\n\r\n2. Automate call logs\r\nReps save time on every call by getting rid of manual data entry. Calls are automatically logged as a Call Ticket in Freshdesk along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording.\r\n\r\n3. Set ticket status\r\nFor each call outcome (e.g. inbound answered, missed call, voicemail, etc.), admins can select the status of the ticket created in Freshdesk: open, pending, resolved, or closed.\r\n\r\n4. Mobile ready\r\nIs your team always on the go? With Aircall you can make and receive calls via our mobile app and have every interaction logged in Freshdesk.\r\n\r\nTo see Aircall and Freshdesk in action, visit https:\u002F\u002Faircall.io\u002Fen\u002Frequest-a-demo\u002F or sign up to try our 7-day free trial!",overview:"Aircall is a cloud based phone system and call center software that integrates with Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F983\u002Flive_cover_art\u002Fthumb\u002FAircall_Logo_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F983\u002Flive_cover_art\u002Fthumb2x\u002FAircall_Logo_Icon.png"},categories:[N,ad,aS,O],type:j,published_at:"2017-01-17T12:47:58.000+05:30",options:{redirect_url:"https:\u002F\u002Faircall.io\u002Fcall-center-software-integrations\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:ir,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:472,name:"seamless_integration_service",display_name:"Seamless Integration Service",description:"Connect your Freshdesk implementation to any cloud accessible application in order to share data across applications. Quickly deploy integrations using our templated connectors for a number of popular cloud applications. Or extend our platform connectors to deploy integrations in RESTful (JSON data), SOAP (XML) and even CSV\u002Ftext file scenarios.\r\n\r\nThe service is made up a core data integration service which manages the transfer of messages and a series of data connectors which retrieve and update data from source and target systems. The architecture decouples source and target systems which introduces both resilience as well flexibility for changing integration needs.\r\n\r\nThe service is hosted within Azure, taking advantage of Azure's resilience, security and flexibility.",overview:"Quickly integrate your Freshdesk implementation with other applications across your software estate.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F274\u002Flive_cover_art\u002Fthumb\u002FRecursyv_C_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F274\u002Flive_cover_art\u002Fthumb2x\u002FRecursyv_C_512x512.png"},categories:[ab,P],type:j,published_at:"2017-02-28T12:25:15.000+05:30",options:{redirect_url:"https:\u002F\u002Frecursyv.com\u002Fproduct-support\u002Ffreshdesk-integration\u002F?utm_source=Freshdesk%20Marketplace&utm_medium=Marketplace%20Redirect%20URL"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:485,name:"wordpress",display_name:"WordPress",description:"With the Freshdesk (official) plugin, you can:\r\n\r\n* quickly integrate the help widget in your WordPress site or blog (so your visitors can search through your knowledge base or submit a ticket)\r\n* convert comments on your WordPress site into Freshdesk tickets\r\n* allow users on WordPress to seamlessly login to your support portal via SSO\r\n\r\nIf you need help configuring this plugin, please reach out to support@freshdesk.com",overview:"Embed the help widget, convert WP comments to tickets, and let users login to your portal easily.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F584\u002Flive_cover_art\u002Fthumb\u002Fwordpress_logo_notext_rgb.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F584\u002Flive_cover_art\u002Fthumb2x\u002Fwordpress_logo_notext_rgb.png"},categories:[cd,Q,O],type:j,published_at:"2017-03-15T16:38:42.000+05:30",options:{redirect_url:"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffreshdesk-support\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:659,name:"formcrafts",display_name:"FormCrafts",description:"FormCrafts allows you to create powerful, intuitive forms that can be embedded on any website or shared via link.\r\n\r\n-- Support Ticket Forms\r\nYou can create simple ticket forms, or complex ticket forms that use nested conditional logic, and advanced workflows. You can accept files, and map to custom Freshdesk fields.\r\n\r\nSample ticket form: https:\u002F\u002Fadmin.formcrafts.com\u002Fticket-form?utm_source=freshdesk\r\n\r\n-- Survey Forms\r\nYou can create amazing customer satisfaction surveys with FormCrafts. With the help of Freshdesk automations you can automatically email survey links to customers when tickets are resolved.\r\n\r\nSample CSAT form: https:\u002F\u002Fadmin.formcrafts.com\u002Fdemo-form?field2=4",overview:"Create smart ticket forms and customer survey forms.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F956\u002Flive_cover_art\u002Fthumb\u002Flogo_app.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F956\u002Flive_cover_art\u002Fthumb2x\u002Flogo_app.png"},categories:[Y,bp,Q,O],type:j,published_at:"2017-04-11T22:31:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fformcrafts.com\u002Faddons\u002Ffreshdesk?utm_source=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:bC,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:679,name:"klipfolio",display_name:"Klipfolio",description:"This integration allows you to use Freshdesk as a data source to build insightful representations in Klipfolio, you can create:\r\n\r\n* Dashboard to view tickets by priority. \r\n* Pie chart to view tickets by - Source, Priority, Agent, and Type.",overview:"Integrating Freshdesk with Klipfolio enables you to build custom Freshdesk dashboard to help manage your support tickets and keep track of your customer support system.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F976\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F976\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[as,aC,P],type:j,published_at:"2017-04-17T12:14:05.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.klipfolio.com\u002Fblog\u002Fuse-freshdesk-as-a-data-source"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:682,name:"elevio",display_name:"Elevio",description:"Plug and play - Got an existing Freshdesk account? Connect it in seconds to bring the power of Elevio to your support process.\r\n\r\nSync your existing Knowledge Base - Within seconds, you can bring in your existing knowledge base to every page of your site.\r\n\r\nGive your users a support tool - You get to use Freshdesk to manage your tickets, make it easy for your customers to manage their tickets with your app, with Elevio.\r\n\r\nLet users create, view & reply - From any page of your site, users can view their existing tickets, reply to them or create a new one. Without leaving the page.",overview:"Using elevio, you can receive new support tickets from any page of your site, and allow your users to view and reply to any of their existing support tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F286\u002Flive_cover_art\u002Fthumb\u002FElevio_logo_final.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F286\u002Flive_cover_art\u002Fthumb2x\u002FElevio_logo_final.png"},categories:[cd,O],type:j,published_at:"2017-04-17T17:52:38.000+05:30",options:{redirect_url:"https:\u002F\u002Felev.io\u002Fwith-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:694,name:"localize",display_name:pc,description:"With a multilingual user base, translating helpdesk content reduces your support load. Using Localize makes the entire translation process quick-and-easy. \r\n\r\nLocalize runs on your helpdesk by executing a one-line JavaScript snippet. It's one line of code that will load Localize on your helpdesk and change the experience for visitors who want to read your content in their preferred language.",overview:"Using Localize with Freshdesk provides the fastest and easiest way to translate your helpdesk. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F496\u002Flive_cover_art\u002Fthumb\u002FLocalize_Logo_Blue_1524x1524.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F496\u002Flive_cover_art\u002Fthumb2x\u002FLocalize_Logo_Blue_1524x1524.png"},categories:[ai,cP],type:j,published_at:"2023-05-17T12:48:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fhelp.localizejs.com\u002Fdocs\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pc,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:704,name:"bag-a-chat",display_name:"Bag-a-Chat",description:"Bag-a-chat is an innovative solution to connect instant messengers to Freshdesk. With this integration, you will be able to sync conversations with your customers on Instant Messengers back to your Freshdesk Tickets\r\n\r\n* Multi-Agent Customer Service real-time\r\n* Integrate Messengers With Your Helpdesk\r\n* Track Customer History, View Analytics\r\n* Handle Support from Multiple Devices simultaneously\r\n* Management Can Monitor Customer Service\r\n\r\nComplete Helpdesk - Messenger Connectivity\r\n\r\n* Popular Helpdesk System with Easy to Use Dashboard\r\n* Advanced Helpdesk Reports & Customized views\r\n* Export Customer Database on Demand\r\n* Multi-Agent Customized Support Workflows\r\n* Off-the-shelf Connectivity, if existing FreshdeskUser",overview:"Provide Customer Service on Instant Messengers using this Bag-a-Chat integration for Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F407\u002Flive_cover_art\u002Fthumb\u002FBagachat.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F407\u002Flive_cover_art\u002Fthumb2x\u002FBagachat.png"},categories:[N,ad],type:j,published_at:"2017-04-24T18:06:07.000+05:30",options:{redirect_url:"http:\u002F\u002Fbagachat.com\u002Fcustomer_helpdesk.html"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:724,name:"netreo_freshdesk",display_name:"Netreo (Freshdesk)",description:"Netreo integrates with Freshdesk by publishing and resolving service desk tickets when notifications are raised by its monitoring and automation systems.\r\n\r\nWith Netreo, you can monitor your cloud environments, alert on outages automatically from various production issues, and scale or shutdown resources based on demand or time of day.\r\n\r\nNetreo integrates with Freshdesk by publishing and resolving service desk tickets when notifications are raised by its monitoring and automation systems. Just like with other types of notifications in Netreo, you are able to control what resources, resource categories and minimum severities notifications are sent as tickets to Freshdesk.\r\n\r\nNetreo will publish alerts as tickets to Freshdesk. When the alert condition is no longer true, Netreo will automatically resolve Freshdesk ticket.",overview:"Netreo integrates with Freshdesk by publishing and resolving service desk tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F427\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F427\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,b$,dt],type:j,published_at:"2017-05-15T14:31:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.netreo.com\u002Fplatform\u002Fintegrations\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pd,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:762,name:"invantive_bridge_power_bi_driver",display_name:"Invantive Bridge (Power BI driver)",description:"Freshdesk is a great solution for your service processes at a reasonable price. But often you will find yourself in the need for custom reports on Freshdesk registered data or analysis across multiple platforms such as between your general ledger application, invoicing system and your service solution Freshdesk.\r\n\r\nUsing Invantive Bridge you can use any solution that uses Microsoft ADO.NET technology for data connections to retrieve data from Freshdesk and even upload data into Freshdesk. All APIs are covered, such as tickets.\r\n\r\nFreshdesk provide quotum for API calls per hour. To reduce the number of calls made, you can choose to use the bundled Invantive Data Cache to offload Freshdesk data as tables into an on-premise database such as SQL Server or PostgreSQL.\r\n\r\nSPECIAL OFFER:\r\nWe would like to offer you a free subscription for an unlimited amount of users within your company of all the Invantive products for the period of 4 years. \r\nThis can only be used in combination with Freshdesk. If other connections are preferred a paid subscription is possible.",overview:"Invantive Bridge enables you to analyze data in Freshdesk from within Microsoft Power BI. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F267\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_appcenter_Bridge_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F267\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_appcenter_Bridge_400x400.png"},categories:[bZ,as,P],type:j,published_at:"2017-05-08T11:59:02.000+05:30",options:{redirect_url:"https:\u002F\u002Ffreshdesk-apps-by-invantive.com\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:868,name:"playvox_quality_assurance",display_name:"PlayVox Quality Assurance",description:"Consistently improve your CX and CSAT by Identifying issues, quickly changing behaviors by coaching and training, motivating agents to do better and delivering Perfect Customer Interactions.\r\n\r\nBenefits\r\n\r\n- Increase agent performance and productivity \r\n- Automate and save time in your quality assurance process\r\n- Train and coach agents by using continuous, real-time feedback\r\n- Keep track of agent and team improvement over time \r\n\r\nFeatures\r\n\r\nIntegrate seamlessly with Freshdesk - bring all your Freshdesk interactions to PlayVox within minutes. Filter and prioritize tickets according to your preferences.\r\n\r\nEasily build and customize scorecards - Build new QA scorecards in minutes. Easily transition your current QA process with our friendly and flexible scorecard builder. \r\n\r\nMake your QA process collaborative - During the QA review process give your agents real-time feedback and allow them to participate in the evaluation process with built-in collaboration and messaging.\r\n\r\nPut your QA program on Autopilot - Automatically assign random customer interactions for QA review and keep track of your quality analysts’ productivity.\r\n\r\nGenerate detailed analytics for your entire service team - Generate data-driven reports to easily identify areas of improvement and empower your agents to take immediate actions upon this information. \r\n\r\nDrive continuous agent improvement - Coach your agents to solve issues in specific service interactions; help them correct issues in CSAT, CX, compliance, and behaviour.\r\nTrack progress over time without overwhelming your agents.\r\n\r\nMeasure the impact of your QA process - Track agent performance and measure the impact of your QA process. With PlayVox Performance you can connect all your data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. \r\n\r\nSend targeted training to the right agents at the right time - Encourage agents to learn and refresh their knowledge with targeted content and quizzes with PlayVox's lightweight LMS.\r\n\r\nKeep your agents engaged and motivated - Reward your agents with Karma points based on their performance. These points can then exchanged at our fully customizable Karma Store.\r\nPublicly recognize your agents with badges, based on their quality results and improvement.",overview:"Streamline your Quality Assurance program.\r\n\r\nSpreadsheets are manual, time-consuming and inefficient. With PlayVox you can run your QA, Coaching, Training and Motivation programs in one centralized place.\r\n\r\n\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F868\u002Flive_cover_art\u002Fthumb\u002F512_512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F868\u002Flive_cover_art\u002Fthumb2x\u002F512_512.png"},categories:[as,an,P,aa,M],type:j,published_at:"2017-05-24T11:48:31.000+05:30",options:{redirect_url:"http:\u002F\u002Fplayvox.com\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:883,name:"flatly",display_name:"Flatly",description:"Flatly is a cloud-based Software as a Service (SaaS) that replicates business data as flat files (CSV, XLSX, or Sheets) in cloud storage. The service can be configured through a set of \"jobs\" or \"job settings\" which control the replication and syncing of data. Once a job is set to run, Flatly runs as an invisible background service.\r\n\r\nFreshdesk to Google Sheets\r\nFreshdesk to Google Drive\r\nFreshdesk to Excel Online\r\nFreshdesk to OneDrive\r\nFreshdesk to Dropbox\r\nFreshdesk to Amazon S3\r\nFreshdesk to FTP\r\nFreshdesk to SFTP\r\nFreshdesk to Azure Storage\r\nFreshdesk to Google Cloud Storage\r\nFreshdesk to Google Data Studio\r\nFreshdesk to PowerBI\r\nFreshdesk to Smartsheet",overview:"Auto-export Comprehensive Data Sets from Freshdesk to Google Sheets, Excel Online and CSV",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F388\u002Flive_cover_art\u002Fthumb\u002Fandroid_chrome_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F388\u002Flive_cover_art\u002Fthumb2x\u002Fandroid_chrome_512x512.png"},categories:[aC,ab,P],type:j,published_at:"2017-08-07T14:31:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fflatly.io\u002Fintegrations\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Sync Freshdesk data to Sheets",addons:a},{id:963,name:"babelconnect_by_babelforce",display_name:"babelConnect by babelforce",description:"The babelConnect app for Freshdesk gives you access to the babelforce global enterprise-grade call center and integration platform. \r\n \r\nAs well as getting a complete call center inside your Freshdesk, you also get the ability to create powerful automations across APIs. Add magic to your workflows - it is easy!\r\n \r\nOn our international telecoms platform, you can save money on calls while upgrading your integration capability.\r\n \r\nThe benefits for you:\r\n- Optimize workflows across the Freshdesk API\r\n- Create and manage workflows over hundreds of other APIs\r\n- Schedule call-backs and automate all kinds of outbound calls\r\n- Put all your metrics and KPIs on the wall: get advanced monitoring dashboards for your teams\r\n- Save money on telecommunications: overall lower cost with direct access to global telephone carrier platform.\r\n \r\nSpecific enterprise capabilities:\r\n- Hybrid deployment: keep your data on your servers.\r\n- Global distributed deployment: get specialised local data centers in EU, APAC, USA, LATAM.\r\n- Integrate existing infrastructure: utilize your existing telephony systems while getting the best of modern integration and virtualized services.\r\n- Integrate with your internal or third party systems. Sometimes legacy is not bad, or at least it can be necessary to run parts of your processes. We help you make that data available for integrated workflows.\r\n- Security and compliance: SSO, compliant call recording, put data and recordings entirely in your own data stores, private network.\r\n \r\nGet an enterprise-grade communications, call center and workflow automation platform inside your Freshdesk. Try it today.",overview:"You can have any integrated call center or communications process in your Freshdesk. babelforce gives your agents calls, SMS, automated calls and call-backs. Your admins can automate any workflow process where communications meet APIs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F369\u002Flive_cover_art\u002Fthumb\u002Ficon_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F369\u002Flive_cover_art\u002Fthumb2x\u002Ficon_400x400.png"},categories:[N,aj,$],type:j,published_at:"2017-06-14T20:21:55.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.babelforce.com\u002Fintegrations\u002Ffreshdesk-integration\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"babelforce",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:1024,name:"workato",display_name:"Workato",description:"Named an Integration leader by Forrester, Workato allows you to integrate and automate Freshdesk with other apps, within minutes. You can now keep your Freshdesk contacts, users, tickets in sync with other apps you use automatically. With Workato, you can build powerful integrations that sync Freshdesk with your other apps, with simple drag and drop interfaces and pre-built integrations with easy to install instructions.\r\n\r\nPopular apps that users integrate with Freshdesk include Salesforce, Google Sheets, Trello, Intercom. \r\n\r\nSome use cases include:\r\n\r\nFreshdesk integration scenarios include bi-directional syncs between new\u002Fupdated:\r\n\r\n* Freshdesk tickets to Salesforce cases\r\n* Freshdesk tickets to ServiceNow incident\r\n* Freshdesk contacts to Salesforce contacts\r\n* Freshdesk users to Intercom users\r\n* Freshdesk ticket to a message posted on a Slack channel\r\n\r\n\r\nWorkato also provides Professional Services to help you with all of your integration needs. Feel free to contact us for more information on any integration issues you're facing or use cases you need help crafting.",overview:"Workato is an enterprise-class, Integration and Automation platform that is trusted by over 18,000 businesses. Do bi-directional syncs and workflow automation between Freshdesk and up to 1000+ apps with no coding required. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4201\u002Flive_cover_art\u002Fthumb\u002Fworkato_logo_square_inverse_ROUND.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4201\u002Flive_cover_art\u002Fthumb2x\u002Fworkato_logo_square_inverse_ROUND.png"},categories:[an,P,M,ac,ax],type:j,published_at:"2017-07-03T11:21:32.000+05:30",options:{redirect_url:"http:\u002F\u002Fdocs.workato.com\u002Fconnectors\u002Ffreshdesk.html?utm_source=marketplace&utm_medium=freshdesk&utm_campaign=fd-generic"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:1064,name:"myoperator",display_name:"MyOperator",description:"MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.\r\n\r\nWhen you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk Ticketing. You can view the details of your departments\u002Fagents, the status (missed, connected or voicemail), start time and duration of each call directly in Freshdesk Ticketing. Also, you can hear the recordings of all the calls you receive.",overview:"MyOperator is a cloud-based call management system that provides call optimization solutions for businesses",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4601\u002Flive_cover_art\u002Fthumb\u002Fmyoperator_logo400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4601\u002Flive_cover_art\u002Fthumb2x\u002Fmyoperator_logo400.png"},categories:[N,cd,O,$],type:j,published_at:"2017-07-24T12:54:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.myoperator.co\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:1311,name:"help_desk_migration__import_to_freshdesk",display_name:"Help Desk Migration | Import to Freshdesk",description:"The Help Desk Migration service takes the hassle out of moving your customer service data to Freshdesk. Whether you're migrating from another platform or consolidating multiple Freshworks accounts, we've got you covered. Our Freshdesk Importer can automatically transfer tickets, contacts, companies, agents, groups, notes, attachments, custom fields, and knowledge base content. We support migration from over 70 platforms, including Gmail, Zendesk, HubSpot, and Salesforce.\r\n\r\nFreshdesk Migration Benefits\r\n\r\nOur Freshdesk import service offers flexible migration options, from fully automated to fully customized. You can try a free demo by hand-picking 20 records for a test migration. We'll handle custom fields, agent matching, and preserving data relationships. You can also tailor the migration to your needs, like migrating inline images, adding tags, and choosing whether to move attachments. Support service packages unlock all migration options, and our concierge service has experts set up and run your Freshdesk import for you. Offshore and onshore migration options are available with secure access controls.\r\n\r\nGet started with Freshdesk migration today!",overview:"Help Desk Migration simplifies Freshdesk migration. Import from Zendesk, Intercom, or any platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1131\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1131\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[aW,P],type:j,published_at:"2023-02-23T13:48:50.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002Fmigration\u002Fcreate?utm_source=freshdesk_mp&utm_medium=app&utm_campaign=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:k,productId:b,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:is,addons:a},{id:1946,name:"tickets_analytics_reporting_for_freshdesk_support",display_name:"Tickets Analytics, Reporting for Freshdesk Support",description:"Cx MOMENTS automatically detects and trends customer issues in freshdesk tickets\r\n\r\nWe analyse freshdesk support tickets to find your customers' real \"reasons to contact\", detect mentions of bugs, products and many more. We measure the impact of these queries on customer satisfaction and cost to serve, and help you detect which of your agents may need specific training.\r\n\r\nOur customers find that we categorise customer support tickets 4 times better than their support agents do manually, and that we leave 70% less tickets uncategorised.\r\n\r\nYou can discover insights in your own Freshdesk support data now, by setting up a free trial in just a few clicks. \r\nCx MOMENTS is easy to use, easy to set-up and free to try!",overview:"AI-generated insights from Freshdesk tickets. Track & trend customer issues, report and share easily",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6491\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6491\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[as,P],type:j,published_at:"2017-10-10T19:55:41.000+05:30",options:{redirect_url:it},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:hR,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Customer Support Insights",addons:a},{id:1952,name:"ticket_auto_tagging_for_observer_dispatchr_rules",display_name:"Ticket auto tagging for Observer, Dispatch'r rules",description:"Cx MOMENTS AI automatically tags Freshdesk tickets to enable rich Observer rules.\r\n\r\nThis add-on to Cx MOMENTS Ticket Analytics enables Support Managers to use our automatically discovered AI tags to create Observer rules that trigger specific actions in the support desk, such as automated responses or auto-routing \u002F auto-assignments of tickets. As our tags are based on advanced AI NLP analytics instead of \"dumb\" keywords manually typed in, they create much richer filtering criterias, such as combination of misspelt product names, stores, software features and so on. Some examples below:\r\n\r\n-\tAutomated response: customer queries about \"order not delivered\" and \"shipping partner A\" can generate an auto-reply pointing to Shipping Partner A's delivery tracking page. A billing enquiry about a first bill can automatically bring the customer to the specific 1st Bill Knowledge Base article. \r\n\r\n-\tAutomated routing: customer complaints about specific store or retail locations can be routed to the \"Store support\" agent skill. Customer having difficulty with WiFi connectivity and mentioning they already restarted their modem could be routed to Level 2 support directly.\r\n\r\nAnd of course these AI tags can also be used as filters in Freshdesk Reports.",overview:"Cx Moments AI automatically analyses new tickets and creates tags in Freshdesk that are based on rich NLP analytics instead of dumb keywords manually added in. This enables rich automated Observer rules to route tickets or send self service replies.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2591\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2591\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[aS,O],type:j,published_at:"2017-10-16T11:07:01.000+05:30",options:{redirect_url:it},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:hR,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2056,name:"nicereply",display_name:"Nicereply",description:"Measure customer satisfaction with Nicereply – CSAT survey tool built for Freshdesk. Survey your customers straight from Freshdesk. See customer satisfaction data pushed to Freshdesk tickets without ever having to leave the app. \r\n \r\nTry it for free for 14 days.\r\n \r\nIf you have any questions about Nicereply for Freshdesk, ask us at contact@nicereply.com.\r\n\r\nHow does it work?\r\n\r\nMeasure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into LiveAgent as comments and custom field values. \r\n\r\nKey features:\r\n\r\n- Measure metrics that matter. Choose from CSAT, NPS, and CES. Mix and match if needed.\r\n- Customize the look and feel of your surveys. Change the color scheme, add a logo, ask additional questions. \r\n- Choose a rating scale that suits you - stars, smiley faces, thumbs - you decide.\r\n- Decide when to survey your customers. After every interaction? Once the ticket is solved? How soon? Instantly, - after an hour or the day after? It’s all up to you.\r\n- See the performance of different agents, teams, and departments. \r\n- Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.\r\n- See all feedback related to a ticket right in Freshdesk.\r\n- Don’t pay for unanswered surveys. You only pay for real results - survey responses.",overview:"Measure customer satisfaction with Nicereply – CSAT, NPS and CES survey tool built for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6502\u002Flive_cover_art\u002Fthumb\u002Fnicereply_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6502\u002Flive_cover_art\u002Fthumb2x\u002Fnicereply_icon.png"},categories:[Y,bb,bp],type:j,published_at:"2017-12-04T17:41:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.nicereply.com\u002Fintegration\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2209,name:"import2_for_freshdesk",display_name:"Import2 for Freshdesk",description:"Import2 for Freshdesk allows you to import your ticket data into Freshdesk in as little as one-click. We support over 20+ helpdesk export tools, so you can easily connect your old helpdesk and import your historical data into Freshdesk. We provide support throughout the entire process if you have questions, or need to customize your import.",overview:"Import2 for Freshdesk is an online helpdesk data migration service. It helps you import all customer support tickets and conversations into Freshdesk from other Helpdesks, such as Desk.com, Kayako, Zendesk and others.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9022\u002Flive_cover_art\u002Fthumb\u002Flogo_4.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9022\u002Flive_cover_art\u002Fthumb2x\u002Flogo_4.png"},categories:[aW,P],type:j,published_at:"2017-12-04T17:44:39.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.import2.com\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"import2dev",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2353,name:"callhippo-for-freshdesk",display_name:pe,description:"CallHippo is a cloud-based telephone system that provides the advanced VoIP features such as IVR, virtual phone number, call recording, call transcription, toll-free number, call analytics, CRM and helpdesk integration etc. for business.",overview:"CallHippo is an on-demand Voice over Internet Protocol (VoIP) service providers and allows startups and businesses to get the local & toll-free number of 50+ countries. CallHippo main aim to eliminate the complexity of setting up a support center.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3532\u002Flive_cover_art\u002Fthumb\u002FCH_LG.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3532\u002Flive_cover_art\u002Fthumb2x\u002FCH_LG.jpg"},categories:[N,$],type:j,published_at:"2017-12-04T17:42:33.000+05:30",options:{redirect_url:"https:\u002F\u002Fcallhippo.com\u002Ffreshdesk-integration"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2855,name:"cdc_software_amazon_cti_integration_with_freshdesk",display_name:"CDC Software Amazon CTI Integration with Freshdesk",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Amazon Connect Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Amazon Connect Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Amazon Connect and over fifteen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Amazon Connect Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5582\u002Flive_cover_art\u002Fthumb\u002FAmazonConnect_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5582\u002Flive_cover_art\u002Fthumb2x\u002FAmazonConnect_Logo_WEB.png"},categories:[N,ad,$],type:j,published_at:"2017-12-26T18:24:40.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=amazon"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:2857,name:"cdc_software_shoretel_cti_integration_w_freshdesk",display_name:"CDC Software ShoreTel CTI Integration w\u002F Freshdesk",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their ShoreTel Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC ShoreTel Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports ShoreTel and over fifteen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their ShoreTel Telephony and Freshdesk CRM systems. Mint interface available.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7582\u002Flive_cover_art\u002Fthumb\u002FShoreTel_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7582\u002Flive_cover_art\u002Fthumb2x\u002FShoreTel_Logo_WEB.png"},categories:[N,aj,$],type:j,published_at:"2017-12-26T18:23:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=shoretel"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3110,name:"saaspass_multi-factor_authentication__sso",display_name:"SAASPASS Multi-Factor Authentication & SSO",description:"Solution Features \r\nSAASPASS secures access to your Freshworks account with Multi Factor Authentication together with Single Sign On capability.\r\nSAML Protocol is used to delegate the authentication between Freshworks (as the Service Provider) and SAASPASS (as the IdP).\r\nSAASPASS has numerous login methods that can be deployed by an admin.\r\n\r\nThe SAASPASS Advantage\r\n● Meets all DFARS NIST 800-171 MFA requirements (both online and offline)\r\n● Secures Macs and PCs\r\n● Single sign-on access to hundreds of enterprise applications (FreshDesk, Dropbox, Office 365, etc)\r\n● Simple to implement\r\n● Easy to use\r\n● Scalable (pay for what you use)\r\n● Reduces security complexity",overview:"SAASPASS is a Multi-Factor Authentication, Single Sign-on and Enterprise Password Manager being a comprehensive full-stack Identity and Access Management solution on the market. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0113\u002Flive_cover_art\u002Fthumb\u002FSugarCRM___resized.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0113\u002Flive_cover_art\u002Fthumb2x\u002FSugarCRM___resized.png"},categories:[cS,a$,cF],type:j,published_at:"2018-01-25T15:51:33.000+05:30",options:{redirect_url:"https:\u002F\u002Fsaaspass.com\u002Fsaaspass\u002Ffreshdesk-two-factor-authentication-2fa-single-sign-on-sso-saml.html"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3275,name:"geckoboard",display_name:"Geckoboard",description:"Geckoboard makes it easy to share live Freshdesk metrics and KPIs, so everyone can see at a glance what needs nurturing, instantly respond to problems and be consistently awesome.\r\n\r\nSecurely connect your Freshdesk account, and in minutes you can create a tailored dashboard that makes live data from your Freshdesk account accessible and easy to understand. No coding, design skills, training or endless Googling required.\r\n\r\nGet everyone engaged with your team's KPIs - wherever they are - by sharing your dashboards with a simple link, inviting them to your Geckoboard account or schedule them to post to Slack every day, week or month. For maximum impact, Geckoboard's TV mode is quick and easy to set up using basic off-the-shelf hardware - perfect for showing your team (and the rest of your organisation) what's happening in support right now.",overview:"Increase the visibility of live support KPIs throughout your organisation with Geckoboard",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5723\u002Flive_cover_art\u002Fthumb\u002FGIRzoQsq_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5723\u002Flive_cover_art\u002Fthumb2x\u002FGIRzoQsq_400x400.jpg"},categories:[as,P],type:j,published_at:"2018-02-06T10:29:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.geckoboard.com\u002Fcustomer-support-dashboards\u002F?utm_source=freshdesk&utm_medium=referral&utm_campaign=integrationpartner&utm_content=integrationpage"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3787,name:"knowledge_sync_confluence_to_freshdesk",display_name:"Knowledge Sync: Confluence to Freshdesk",description:"This add-on enables you to synchronize Confluence pages with your Freshdesk Help Center to make your product documentation accessible to your support staff without adding new users to your Confluence instance.\r\n\r\n* Easily Sync Pages to your Help Center\r\nNo more copying your docs manually to your Freshdesk Help Center, or granting your support team access to another system to search for answers. Sync Confluence pages with only a few clicks.\r\n\r\n\r\n* Searchable in Freshdesk\r\nSynced pages are immediately accessible to your support staff as if it was a normal Freshdesk Help Center page, ready to support your agents finding answers.\r\n\r\n* Automatically Updated\r\nKnowledge Sync keeps your Freshdesk articles in sync with Confluence pages, so whenever you update a Confluence page it will update the associated Freshdesk article.",overview:"Synchronize Confluence Pages to your Freshdesk Knowledge Base",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7873\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7873\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[aO,ai,aD],type:j,published_at:"2018-03-14T09:22:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fmarketplace.atlassian.com\u002Fplugins\u002Fcom.kolibridigital.confluence-freshdesk-sync\u002Fcloud\u002Foverview?utm_source=freshdesk_marketplace&utm_medium=web&utm_campaign=support_url"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pf,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3858,name:"simplesat",display_name:pg,description:"Simplesat's suite of Freshdesk integrations make it easier than ever to collect customer feedback and give your team full control and transparency over the customer satisfaction experience.\r\n\r\nThe most common use case is to include Simplesat surveys in email notifications after you close a ticket. This gives your customer a chance to rate tickets in one click.\r\n\r\nCollecting ticket feedback is important primarily because it allows you to identify and close the loop with unhappy customers and gauge the performance of your agents.\r\n\r\nSimplesat surveys are are upgrade to Freshdesk's native survey functionality if you're looking for further design and customization options, additional questions with conditional logic, and detailed reporting and analytics.\r\n\r\nIn addition to embeddable surveys, the integration also allows you to:\r\n\r\n- Update contact fields with rating details\r\n- Create follow-up tickets from feedback\r\n- Add private notes to rated tickets\r\n- Update ticket fields with rating details\r\n- Update ticket tags with rating and sentiment\r\n\r\nThese direct integrations combined with extensive survey and reporting tools make Simplesat the most powerful customer feedback app in the Freshdesk marketplace.\r\n\r\nSimplesat offers a fully featured 14-day free trial for you to see just how easy and useful the integration with Freshdesk is!",overview:ph,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8583\u002Flive_cover_art\u002Fthumb\u002Fsimplesat-logomark-green-medium.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8583\u002Flive_cover_art\u002Fthumb2x\u002Fsimplesat-logomark-green-medium.png"},categories:[Y,bb,bp],type:j,published_at:"2022-07-01T09:11:35.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.simplesat.io\u002Ffreshdesk-csat-ces-nps-customer-surveys\u002F?utm_source=freshdesk_marketplace&utm_medium=app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:3961,name:"timecamp_time_tracking",display_name:"Timecamp Time Tracking",description:"Time tracking with Freshdesk registers hours your employees spend on tickets, answering emails, phones, chat conversations, messages sent via social media channels. Next, you can easily turn the records into the invoice and accurately bill your clients. But not only.\r\n\r\nTime tracking insights help you estimate time usage in this area of your company’s performance. You know how to divide your resources and what kind of problems demand most of your team’s time to get resolved.\r\n\r\nCheck this video for more details - https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=lYxfR_7b3-o\r\n\r\nOnce you have connected the tools, TimeCamp will import all the chosen data about tickets from Freshdesk. Time recorded in TimeCamp for single item will be synchronized and visible also in Freshdesk. What is more, each person assigned to the particular ticket in Freshdesk is also automatically attached to it in TimeCamp.\r\n\r\nThis will give you an overall image of how the time is distributed across tickets and employees. With simple actions you’ll be able to analyze who deserves the bonuses and who needs to get motivated. You’ll be able to effortlessly manage your finances, as well.",overview:"Adding TimeCamp Time Tracking app to Freshdesk allows you to record time spent on each client’s case.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1693\u002Flive_cover_art\u002Fthumb\u002FTimecamp_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1693\u002Flive_cover_art\u002Fthumb2x\u002FTimecamp_logo.png"},categories:[ah,bl],type:j,published_at:"2018-03-21T13:18:29.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.timecamp.com\u002Fblog\u002Findex.php\u002F2014\u002F07\u002Ftime-tracking-with-freshdesk\u002F?utm_source=Freshdesk%20app%20listing&utm_campaign=Freshdesk%20app%20listing"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:5385,name:"bybrand",display_name:pi,description:"The Bybrand integration for Freshdesk empowers teams to create, manage, and deploy professional email signatures effortlessly within their customer support environment. It enhances communication by ensuring consistent and branded email signatures for every interaction, whether by agents or administrators.\r\n\r\nKey Business Solutions:\r\n\r\n- Brand Consistency: Maintain a professional appearance across all email communications, reinforcing your brand identity.\r\n- Time Savings: Eliminate manual processes for updating email signatures, saving valuable time for IT teams and administrators.\r\n- Compliance and Standardization: Ensure email signatures meet company or industry standards with predefined templates.\r\n- Enhanced Customer Engagement: Incorporate clickable call-to-action buttons, such as links to surveys, knowledge bases, or appointment schedulers, in every signature.\r\n\r\nTop Features:\r\n\r\n- Dynamic Email Signature Management: Update multiple agents’ email signatures at once through integration with Freshdesk’s user directory.\r\n- Placeholder Support: Automate personalization with placeholders that pull contact-specific details, like name, job title, or phone number, from Freshdesk.\r\n- Rich Design Templates: Access various pre-designed email signature templates tailored to customer-facing roles.\r\nReal-Time Synchronization: Automatically sync updates in Bybrand to reflect instantly in Freshdesk email communications.\r\n- Integrated Call-to-Actions: Add buttons for scheduling meetings, linking to product demos, or requesting feedback directly within signatures.\r\n\r\nExample Use Case:\r\n\r\nImagine a customer support team rolling out a new feature. An admin can use the Bybrand integration to include a clickable link in all agents’ email signatures, inviting customers to explore the feature. Instead of manually updating each signature, the admin applies the change globally via Bybrand, ensuring all communication reinforces the message seamlessly and efficiently.",overview:"Create, manage and deploy vibrant HTML email signatures for all Freshdesk support agents.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5835\u002Flive_cover_art\u002Fthumb\u002Fbybrand_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5835\u002Flive_cover_art\u002Fthumb2x\u002Fbybrand_400x400.png"},categories:[eI,be],type:j,published_at:"2024-01-31T16:02:33.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.bybrand.io\u002Fintegrations\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:k,productId:b,account:pi,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Email signature for Freshdesk",addons:a},{id:5935,name:"freshdesk_contact_center_-_voip_calling_solution",display_name:"Freshcaller - VoIP Calling Solution",description:"Freshcaller is a cloud-based call center software. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. This integration aims to bring about the robust call center features of Freshcaller into your Freshdesk ecosystem.\n\n* Purchase local and toll-free phone numbers in 50+ countries\n* Create custom greeting texts based on specific call scenarios\n* Handle all incoming calls using Freshcaller 's multi-level IVR system\n* Use Smart Escalation to handle calls that are not answered\n* Real-time monitoring of phone conversations for supervisors\n* Answer calls within your Freshdesk account or forward them to your mobile phone\n\n4 reasons why this integration is irresistible for businesses -\n* Answer calls from within your Freshdesk dashboard\n* Quickly convert calls into tickets\n* Voicemails and Missed calls get automatically converted into tickets\n* All call notes and recordings get added to the ticket\n\nThe value of the Freshcaller - Freshdesk combination can also be understood by watching the below Youtube video -\nhttps:\u002F\u002Fwww.youtube.com\u002Fwatch?v=EtX-HzaqHdQ",overview:"This integration helps users to setup & manage call-centers from their Freshdesk account",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5395\u002Flive_cover_art\u002Fthumb\u002F02_Contact_center_brand_mark__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5395\u002Flive_cover_art\u002Fthumb2x\u002F02_Contact_center_brand_mark__2_.png"},categories:[N,ad,$],type:j,published_at:"2018-07-30T16:00:43.000+05:30",options:{redirect_url:pj},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6181,name:"dynamics_365_crm_integration",display_name:"Dynamics 365 CRM Integration",description:"Quickly integrate Freshdesk with Dynamics 365 using Recursyv Seamless to power data syncing.\r\n\r\nThe synchronisation options allow you to quickly setup syncing of data between Freshdesk and Dynamics.\r\n\r\nSync Customers (Accounts) & Contacts to keep customer master data up-to-date in both systems. Updates made in one system will synchronise to the other. This allows different teams (e.g. a helpdesk team and a sales team) who are using different systems work off an up-to-date data set.\r\n\r\nFreshdesk -\u003E Dynamics Ticket sync provides a reference view of Freshdesk tickets within Dynamics. Tickets will be updated into Dynamics cases allowing users in Dynamics to view ticket progress. Updates to tickets need to be made at source (i.e. within Freshdesk).\r\n\r\nOnce setup, the integration is operated as a managed service by Recursyv.",overview:"Quickly integrate Freshdesk with Dynamics 365.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1816\u002Flive_cover_art\u002Fthumb\u002F2017_07_xx_freshdesk_dynamics_crm_integration.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1816\u002Flive_cover_art\u002Fthumb2x\u002F2017_07_xx_freshdesk_dynamics_crm_integration.png"},categories:[Y,ba,ak,an,P],type:j,published_at:"2018-08-08T23:34:29.000+05:30",options:{redirect_url:"https:\u002F\u002Frecursyv.com\u002Fproduct-support\u002Ffreshdesk-dynamics-crm-integration\u002F?utm_source=Freshdesk%20Marketplace&utm_medium=Marketplace%20Redirect%20URL"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6379,name:"amplifyreach_faq_chatbot",display_name:"AmplifyReach FAQ Chatbot",description:"AmplifyReach Solution provides Conversational Automation Platform for Sales, Marketing & Support Teams. A smarter AI driven Digital Experience for next generation on-demand Customer Engagement.\r\n\r\nAmplifyReach Chatbot can instantly answers customer questions for FAQ \u002F Knowledge Base hosted on Freshdesk CRM\r\n- Reuse your existing FAQ \u002F Knowledge Base\r\n- Chatbot provides answers accurate and reliable\r\n- Chatbot has the ability to distinguish between FAQ and active task enabling Chatbot to answer FAQ questions in between a custom conversation",overview:"AmplifyReach Chatbot instantly answers FAQ \u002F Knowledge Base hosted on Freshdesk CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9736\u002Flive_cover_art\u002Fthumb\u002F400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9736\u002Flive_cover_art\u002Fthumb2x\u002F400x400.png"},categories:[N,bj,gq,ad,bA],type:j,published_at:"2018-09-12T14:11:49.000+05:30",options:{redirect_url:"http:\u002F\u002Fbit.ly\u002F2Anq7ws"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"AmplifyReach",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6509,name:"brightreps_sidekick",display_name:"FlowEQ Chrome",description:"FlowEQ helps companies accelerate recurring workflows that require human judgment, expertise or empathy at key moments. FlowEQ's interactive decision trees embed directly within Freshdesk, automate steps behind the scenes, and help your teams work 10x faster. \r\n\r\nThe FlowEQ Process Acceleration Platform includes:\r\n\r\nSmart Flow Builder: easily build interactive decision trees for every type of ticket. Deploy these Smart Flows within your current Freshdesk screens and easily update them as your business evolves. \r\n\r\nPre-connected Integrations: integrate instantly with your other business applications and automate actions behind the scenes so your agents can do everything they need within their Freshdesk screens.\r\n\r\nAdd Accelerators: speed up workflows even more with triggers and batch processes.\r\nWorkflow Analysis: constantly improve how your teams work with the hard data and insights to justify changes that will save additional time and money. \r\n\r\nBelow are examples of some of the workflows and cross-system actions that can be handled and accelerated with FlowEQ. FlowEQ is a no-code workflow platform, so all of these are available with clicks, not code. See our pricing page for more details on our plans and pricing.\r\n\r\nTroubleshooting, returns, order inquiries, subscription or membership changes, product quality tracking, and lease servicing tickets can all be accelerated 10x\r\n\r\nInteractive decision trees that guide agents through complex and high-volume recurring workflows\r\n\r\nNew agent onboarding time is cut from weeks down to a couple of days with interactive decision trees that guide new agents through your standard operating procedures correctly, every time.\r\n\r\nEmbed within Freshdesk so your agents don’t have to learn a new system\r\n\r\nCan apply triggers, macros, and advanced automation to handle the steps that don’t require human judgment or expertise\r\n\r\nE-commerce order and returns integration with Shopify, BigCommerce, WooCommerce and other popular e-commerce platforms\r\n\r\nShipping systems integrations with ShipStation, EasyPost and other solutions to automatically search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order without ever leaving Freshdesk\r\n\r\nProduct quality system integrations with Arena Solutions to automatically generate new quality process records and ensure all information is properly collected\r\n\r\nSubscription changes, payments questions, and other integrations with Recurly, Stripe and other payment systems.\r\n\r\nBug and issue tracking and bug logging integration with GitHub and Pivotal\r\nOther integrations with Slack, Wrike, Twilio, Bitly, Rebrandly, PDF forms, and many more available. \r\n\r\nSynchronize your chat and support workflows - start a process within the chat window, and pick up where you left off on the linked ticket\r\n\r\nWe are always adding new features and integrations based on requests from our customers. Check out our app and let us know how we can help with your support processes!\r\n\r\nWe recently renamed our company and product from BrightReps Sidekick to the FlowEQ Process Acceleration Platform, so the reviews below talking about BrightReps are all about FlowEQ. For additional information go to https:\u002F\u002Fwww.floweq.com or send us a note at support@floweq.com.",overview:hS,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9056\u002Flive_cover_art\u002Fthumb\u002FLogo_Circle_Outline_Blue_Freshworks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9056\u002Flive_cover_art\u002Fthumb2x\u002FLogo_Circle_Outline_Blue_Freshworks.png"},categories:[ai,aD,aa,M],type:j,published_at:"2022-10-27T12:35:11.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.floweq.com\u002Fintegrations\u002Ffreshdesk-decision-trees"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"BrightReps",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:hT,addons:a},{id:6581,name:"frio_theme",display_name:"Frio Theme",description:"Frio theme for Freshdesk support portals is professional-looking and flexible. It has a minimalistic, intuitive design and an easy-to-navigate structure. Frio includes a parallax image and a floating search box. This responsive theme provides your users with a great experience on any device.\r\n\r\nFrio theme supports every Freshdesk feature and contains additional options that aren’t offered in the default theme. So this helps you not to overload your support portal by installing multiple plugins. Frio has been tested thoroughly to prevent you from bugs and other issues. Additionally, custom blocks that it includes can be used for different purposes. \r\n\r\nIf you’d like to change colors of your theme to match your main website, you can order our Freshdesk Branding service. \r\n\r\nFrio theme has the following features:\r\n* 3 colors: dark blue, red, and green\r\n* 3 home page layout options\r\n* Freshdesk branding service lets you use any color scheme\r\n* Compatible with Freshdesk\r\n* Easily maintainable code\r\n* Formatting options not offered in the default Freshdesk template\r\n* Live demo that lets you test the template before you make a purchase\r\n* Responsive design\r\n* Font Awesome\r\n* Bespoke design of the template with Freshdesk customization\r\n\r\nFind out more about Frio theme for Freshdesk and view the demo on our website www.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-frio",overview:"Make your Freshdesk support portal professional-looking and user-friendly by installing this ready-to-use Frio theme. It allows you to benefit from additional formatting features and is easy to modify and maintain.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1856\u002Flive_cover_art\u002Fthumb\u002Ffrio_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1856\u002Flive_cover_art\u002Fthumb2x\u002Ffrio_icon.png"},categories:[aO,ai,aD],type:j,published_at:"2018-08-14T13:20:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-frio?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=frio-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6582,name:"moose_template_for_freshdesk",display_name:"Moose template for Freshdesk",description:"Moose template for Freshdesk support portal features a brilliant modern design that works perfectly on any device. It has a wavy pattern and is easy to navigate. Like all our themes, it is fully compatible with Freshdesk, includes Font Awesome and has an easily readable and maintainable code.\r\n \r\nMoose template for Freshdesk has five color variants with and without background image. Additionally, formatting components extend the potential of Freshdesk support portal by making content in articles look more attractive and engaging. The template can be installed on your support portal immediately after the purchase. \r\n \r\nView the live demo to test the look and functionality of the Moose template and choose the most suitable theme and color https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Fmoose\r\n \r\nAdditional services for the Moose Freshdesk template:\r\n* Freshdesk branding service lets you use the same colors, icons, fonts, and logo as on your main site to create an invaluable extension to your brand.\r\n* Freshdesk customization allows you to create a bespoke theme that will emphasize the individuality of your support portal.",overview:"Moose template lends your Freshdesk UI a modern look with its professional and high-tech design",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2856\u002Flive_cover_art\u002Fthumb\u002Fmoose_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2856\u002Flive_cover_art\u002Fthumb2x\u002Fmoose_icon.png"},categories:[aO,ai,aD],type:j,published_at:"2018-08-14T13:19:59.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Fmoose?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=moose-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6622,name:"cyclr",display_name:"Cyclr",description:"Cyclr takes the hassle out of providing your SaaS’s users with integrations to other applications. Providing you with a complete embedded integration platform, you are given development tools that speed up the API integration creation process, giving you a native integration store within your application.\r\n\r\nYour own connectivity dashboard helps you stay on top of your integrations, with API reporting tools, version management and tools to help you create new custom connectors to new applications. \r\n\r\nOur visual integration building tool moves the task of creating integrations away from a developer responsibility, allowing team members within sales and marketing to create them with a drag & drop integration builder, publishing them to your own integration store. Published integrations can then be set up by users in a matter of clicks!",overview:"Cyclr is an embedded integration platform for SaaS applications that lets you provide your users with Freshdesk integrations within your own application.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2266\u002Flive_cover_art\u002Fthumb\u002Fcyclr_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2266\u002Flive_cover_art\u002Fthumb2x\u002Fcyclr_logo.png"},categories:[an,P,M,ac,ax],type:j,published_at:"2018-09-13T12:08:04.000+05:30",options:{redirect_url:"http:\u002F\u002Fcyclr.com"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6779,name:"clockify",display_name:"Clockify",description:"Clockify is the only truly free time tracker and timesheet app for teams. It lets teams track how much time they spend working with just one click. Users can track time using a simple online timer, or they can enter all their work hours at the end of the day in a timesheet.\r\n\r\nClockify comes with unlimited users and features, for free. Clockify is a modern web app that works in all major browsers. Companion apps are also available for iOS, Android, Mac, and Chrome.",overview:"Time tracking integration for Freshdesk that lets your team track time on tickets with just one click",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9776\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9776\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ah,bl],type:j,published_at:"2018-08-27T18:05:13.000+05:30",options:{redirect_url:"https:\u002F\u002Fclockify.me\u002Ffreshdesk-time-tracking"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6786,name:"freshping_-_is_it_up_-_free_website_monitoring",display_name:"Freshping - Is it up? - FREE website monitoring",description:"Freshping - Freshdesk integration creates a ticket in your freshdesk support portal every time your website or web service goes down or is back up.\r\n\r\nFreshping monitors your website every minute & notifies instantly if your website goes down. 50 Monitors, checked every one minute - FREE forever.\r\n\r\nFeatures :\r\n\r\n* Multi-Channel notification: Slack, Twilio, Email & more. Where ever you are, Receive downtime alerts on the go.\r\n* Free Public status pages: Communicate status of your web service & incidents with your customers in real time\r\n* 10 Global locations: Understand how your website’s status and response time for customers located across the globe\r\n* Multi-user login: Ensure business is as usual with your collegues. With Multi-user login, 30 users can receive instant downtime alerts & weekly reports",overview:"Freshping monitors 50 URLs every minute, FREE Forever. Get downtime alerts as tickets on Freshdesk instantly. Handle downtime with your team and keep your customers posted.\r\n\r\nIs it up or is it down? Get to know with Freshping - Freshdesk integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6876\u002Flive_cover_art\u002Fthumb\u002Ffreshping_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6876\u002Flive_cover_art\u002Fthumb2x\u002Ffreshping_400.png"},categories:[ap,dt],type:j,published_at:"2018-08-27T18:05:20.000+05:30",options:{redirect_url:"http:\u002F\u002Ffreshworks.com\u002Fwebsite-monitoring?utm_source=Freshdesk_Marketplace&utm_medium=Marketplace&utm_campaign=MP_app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6853,name:"modulesgarden_freshdesk_for_whmcs",display_name:"ModulesGarden Freshdesk For WHMCS",description:"ModulesGarden Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments brought by modern customer service software.\r\n\r\nWith Freshdesk For WHMCS these are your precious clients who are granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. In addition, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be automatically exported. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.\r\n\r\nMake your staff members more productive, and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!\r\n\r\nClient Area Features:\r\n* Manage Existing Tickets\r\n* Open New Ticket In Chosen Department\r\n* Select Priority\u002FType\u002FRelated Service\r\n* Attach Files To Ticket\r\n* Reply And View Replies From Agents\r\n* View List Of Recent Tickets\r\n\r\nAdmin Area Features:\r\n* Manually Export To Freshdesk:\r\n * WHMCS Clients\r\n * WHMCS Tickets\r\n* Define Module Behavior:\r\n * Show Solved Tickets\r\n * Update Client Credentials\r\n * Define Replies Order\r\n* Define Available Support Departments\r\n* Define Client Service Field\r\n* Define Client ID Field\r\n* Define Ticket Status Colors\r\n* Set Default Field Values For Agent Required Fields\r\n* Configure And Test Server Connection\r\n* Toggle SSL Verification\r\n* Define Client Fields Relations\r\n* View Logs\r\n\r\nIntegration:\r\n* Automatically Export To Freshdesk:\r\n * New Tickets\r\n * Clients On Tickets Creation\r\n* Synchronize Ticket Responses Between WHMCS And Freshdesk\r\n* Transfer Ticket Fields Settings\r\n* Transfer Client Custom Fields Details\r\n* Transfer Custom Ticket Statuses\r\n* View WHMCS Client Details In Freshdesk Using Widget:\r\n * Contact Details\r\n * Services\r\n * Domains\r\n * Product Addons\r\n * Due Invoices\r\n\r\nGeneral Info:\r\n* Requires Freshdesk \"Pro\" Pricing Plan Or Higher\r\n* Custom Templates Support\r\n* Multi-Language Support\r\n* Supports PHP 7.2 Up To PHP 7.4\r\n* Supports WHMCS Themes \"Six\" And \"Twenty-One\"\r\n* Supports WHMCS V8.0 And Later\r\n* Easy Module Upgrade To Open Source Version",overview:"Let your clients take advantage of Freshdesk tools in WHMCS while you handle tickets in Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3586\u002Flive_cover_art\u002Fthumb\u002FModulesGarden_Freshdesk_For_WHMCS.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3586\u002Flive_cover_art\u002Fthumb2x\u002FModulesGarden_Freshdesk_For_WHMCS.jpg"},categories:[Q,aS,O],type:j,published_at:"2018-08-27T17:31:01.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.modulesgarden.com\u002Fproducts\u002Fwhmcs\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6907,name:"barren_theme_for_freshdesk",display_name:"Barren theme for Freshdesk",description:"Barren for Freshdesk is an incredibly functional theme that meets all the highest requirements. It is responsive, Retina-ready and fully compatible with Freshdesk. Barren template has three color options (blue, green, red), convenient page layouts, Font Awesome icons, additional formatting components and other extras to provide an excellent user experience, no matter how much content your support portal has. \r\n\r\nThis Freshdesk theme is easily branded and customizable. You can also order customization services from us to make your support portal meet your users’ unique needs. Barren theme for Freshdesk is compatible with all modern browsers (Chrome, Safari, Firefox, Opera, IE10+). \r\n\r\nCheck out all the features of Barren theme for Freshdesk in the demo https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-barren",overview:"Unbelievably functional Barren theme for Freshdesk to improve your support portal’s appearance and user experience. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7096\u002Flive_cover_art\u002Fthumb\u002Fmarketplace_barren.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7096\u002Flive_cover_art\u002Fthumb2x\u002Fmarketplace_barren.png"},categories:[aa,M,bz],type:j,published_at:"2018-09-13T12:18:45.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-barren?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=barren-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6908,name:"concord_portal",display_name:"Concord portal",description:"Concord template for Freshdesk is an elegant and modern solution for your support portal. It will help any knowledge base look neat, user-friendly, and easy to navigate. This beautiful template suits Freshdesk knowledge bases with small and large amounts of content. Its optimized code allows fast loading and reduces waiting time. \r\n\r\nConcord template for Freshdesk support portal is easy to brand and customize. You can select one of the three homepage layouts: a category tree, custom blocks and a category list or custom blocks and a category tree. See what the layouts look like on our website. Font Awesome icons and additional formatting components are also included. \r\n\r\nConcord template for Freshdesk is Retina-ready and mobile-friendly, so it looks perfect on screens of all sizes, including iPhones, Android phones, iPads, and tablets. The template is accessible immediately after the purchase.\r\n\r\nTest the live demo for the Concord template for Freshdesk support portal on Breezy Themes: https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-concord",overview:"Improve your Freshdesk support portal with the modern and elegant-looking Concord template. It makes knowledge bases with small and large amounts of content attractive and easier to use. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8096\u002Flive_cover_art\u002Fthumb\u002Fmarketplace_concord.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8096\u002Flive_cover_art\u002Fthumb2x\u002Fmarketplace_concord.png"},categories:[ai,aD],type:j,published_at:"2018-09-13T12:18:53.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-concord?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=concord-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6914,name:"bridge_portal",display_name:"Bridge portal",description:"Bridge is a beautiful and versatile theme for Freshdesk support portal. It is compatible with all Freshdesk features and is good for knowledge bases in different industries. This powerful theme is responsive, Retina-ready and compatible with all modern browsers like Safari, Chrome, Opera, Firefox, and IE10+.\r\n\r\nBridge theme for Freshdesk allows you to manage what your support portal’s homepage will look like and what information will be accessible to your users from there. You can choose one of the three layout options for the home page, with or without custom blocks. Bridge theme for Freshdesk includes additional components and more than 675 Font Awesome icons to help you make your support portal perfect. \r\n\r\nView the theme demo to test how Bridge works: https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-bridge",overview:"Make your support portal perfect with the powerful and versatile Bridge theme for Freshdesk. 675+ Font Awesome icons and additional formatting options are included. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4196\u002Flive_cover_art\u002Fthumb\u002Fmarketplace_bridge.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4196\u002Flive_cover_art\u002Fthumb2x\u002Fmarketplace_bridge.png"},categories:[M,bz],type:j,published_at:"2018-09-14T11:10:01.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-bridge?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=bridge-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6916,name:"casey_portal",display_name:"Casey portal",description:"Casey template for Freshdesk support portal looks moderate and graceful. It features an unobtrusive and minimalist design but has everything that your users need. This Freshdesk template is perfect for companies that prefer clean websites with an elegant logo that stands out. \r\n\r\nCasey template is fully compatible with Freshdesk functionality, responsive, and Retina-ready. Like all our Freshdesk templates it offers a wide range of extra options. Among them are customizable home page layouts, formatting components, and well-known Font Awesome.\r\n\r\nBrand the Casey template for Freshdesk to create an impeccable, trustworthy look and feel of your support portal. You can either do it on your own or order Branding service from Breezy Themes’ developers.\r\n\r\nSee the live demo for the Casey theme on our website before making a purchase: https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-casey",overview:"Leave an impeccably trustworthy impression on your users with the unobtrusive and graceful Casey template for Freshdesk support portal. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6196\u002Flive_cover_art\u002Fthumb\u002Fmarketplace_casey.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6196\u002Flive_cover_art\u002Fthumb2x\u002Fmarketplace_casey.png"},categories:[M,bz],type:j,published_at:"2018-09-13T12:18:37.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-casey?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=casey-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6919,name:"otay_knowledge_base_theme",display_name:"Otay knowledge base theme",description:"Otay knowledge base theme makes your content easier to digest and it’s especially good for Freshdesk support portals that have a lot of articles. This theme helps you organize your knowledge base content easily and make navigation super simple. \r\n\r\nOtay theme for Freshdesk offers 3 color options (blue, green, red), homepage layout variants, Font Awesome icons, and additional formatting components to make knowledge base content stand out without overwhelming your users. The homepage has categories that are shown boldly above the fold. \r\n\r\nOtay theme is compatible with all modern browsers and responsive, so your knowledge base content will look great across different devices: from desktop to mobile phone. \r\n\r\nTest what your Freshdesk knowledge base content will look like with the Otay theme demo: https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-otay",overview:"Make your knowledge base content easier to read and navigate with the Otay theme for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9196\u002Flive_cover_art\u002Fthumb\u002Fmarketplace_otay.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9196\u002Flive_cover_art\u002Fthumb2x\u002Fmarketplace_otay.png"},categories:[Y,ak],type:j,published_at:"2018-09-13T12:18:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-otay?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=otay-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6977,name:"trayio-for-freshdesk",display_name:pk,description:"Integrate Freshdesk with the software tools you use everyday. \r\n\r\nTray’s Platform gives you the power to sync all data, connect deeply into apps, and configure flexible workflows—with no dev required. \r\n\r\nWith Tray, you can:\r\n* Integrate Freshdesk with any app with our unique Universal Connector\r\n* Easily use our drag-and-drop workflow builder\r\n* Receive hands-on support for your applications to ensure business continuity\r\n* See how Tray's enterprise-scale API integration platform can transform your business.",overview:"Tray.io provides the capability to integrate Freshdesk with a range of apps using simple connectors without involving your dev teams\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7796\u002Flive_cover_art\u002Fthumb\u002Ftray_io.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7796\u002Flive_cover_art\u002Fthumb2x\u002Ftray_io.png"},categories:[an,P,M,ac,ax],type:j,published_at:"2018-09-03T14:40:08.000+05:30",options:{redirect_url:"https:\u002F\u002Ftray.io\u002Fconnectors\u002Ffreshdesk-integrations?utm_source=marketplace&utm_medium=referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:6993,name:"ms_flow-for-freshdesk",display_name:pl,description:"Following are the supported actions\r\n\r\nAdd a public or private note to a ticket\r\nCreate a ticket\r\nUpdate a ticket\r\n\r\nFollowing are the triggers supported\r\n\r\nWhen a contact is added\r\nWhen a ticket assigned to an agent is updated\r\n\r\nFollowing are the definitions supported\r\n\r\nCreate Ticket response\r\nAdd a note to a response",overview:"Integrate Freshdesk with MS flow to create and automate workflows across multiple applications and services. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3996\u002Flive_cover_art\u002Fthumb\u002FMSflow_logo.png.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3996\u002Flive_cover_art\u002Fthumb2x\u002FMSflow_logo.png.jpeg"},categories:[an,P,M,ac,ax],type:j,published_at:"2018-09-03T14:40:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fconnectors\u002Ffreshdesk\u002F?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:7142,name:"octoboard",display_name:"Octoboard",description:"Detect and Trend customer issues with Octoboard. We build Business Performance Dashboards for businesses. Freshdesk integration adds support team metrics to the DevOps dashboard that can be shared on TV screens or online.",overview:"Support team performance analytics in dashboards and reports. Octoboard integration with Freshdesk allows businesses to display live DevOps metrics and keep track of your customer support system.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2417\u002Flive_cover_art\u002Fthumb\u002Focto_icon_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2417\u002Flive_cover_art\u002Fthumb2x\u002Focto_icon_2.png"},categories:[as,P],type:j,published_at:"2018-09-12T06:45:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.octoboard.com\u002Fdashboards\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:7395,name:"facebook-for-freshdesk",display_name:pm,description:"You can open up your self-service portal (knowledge base and forums) to your Facebook fans via the Facebook page tab in your integrated Facebook pages. The support page tab is a view of your support portal served inside Facebook through an iframe. It contains the default header from your self-service portal with the navigation bar. In addition, users will be shown their recent ticket history, a list of recent solution articles and popular topics in your community forums.",overview:"The Freshdesk In-Sync App for Facebook lets you create a page tab on your brand page, and through it, allow users to seamlessly access your knowledge base, community forums and even create support requests from directly inside your Facebook page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5937\u002Flive_cover_art\u002Fthumb\u002FFb_logo.PNG",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5937\u002Flive_cover_art\u002Fthumb2x\u002FFb_logo.PNG"},categories:[ca,bn,bG],type:j,published_at:"2018-09-14T04:01:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F126729-creating-a-branded-support-tab-on-your-facebook-page?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:7416,name:"twitter",display_name:"Twitter",description:"Keep an eye on your Twitter activity at all times with this integration. \r\n\r\nOnce you add your Twitter account, you can see all tweets to your account in your Social tab. You can also convert the tweets into Freshdesk tickets automatically and they can be seen in your Tickets tab along with tickets from other channels. \r\n\r\nYou can add a single Twitter account to your Freshdesk account if you're on the Sprout plan and unlimited Twitter accounts from Blossom onwards.\r\n\r\nFeatures-\r\n\r\nTicket Rules: You can create rules to convert @mentions of this account containing certain keywords to tickets automatically. You can add multiple rules, and the tweets will be converted to tickets based on the first matching rule.\r\n \r\nDirect Messages ticket settings:All your Direct Messages (DMs) are converted to tickets in your helpdesk automatically. They will not appear in the streams under the Social tab.",overview:"When customers are talking about your products and services on social media, it is important for you to proactively support them right there. Transform your helpdesk from a reactive firefighting role into a proactive one. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6147\u002Flive_cover_art\u002Fthumb\u002FTwi_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6147\u002Flive_cover_art\u002Fthumb2x\u002FTwi_logo.png"},categories:[ca,bn,bG],type:j,published_at:"2018-09-21T19:53:36.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F195475-adding-a-twitter-account-to-your-freshdesk?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:7807,name:"addigy",display_name:"Addigy",description:"Addigy is the preferred tool for Managed Service Providers around the world - Addigy is loaded with tools to help MSPs build their business and support their Mac clients, and that’s by design. Our regular updates and new features are closely attuned to the needs of the admin community.\r\n\r\nThis integration makes it easy for agents to export ITSM related tickets to Addigy.",overview:"Addigy is a powerful management web app and platform for all your Macs and iOS devices.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7087\u002Flive_cover_art\u002Fthumb\u002FAd_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7087\u002Flive_cover_art\u002Fthumb2x\u002FAd_logo.png"},categories:[ap,aU,eh],type:j,published_at:"2018-09-29T05:33:30.000+05:30",options:{redirect_url:"https:\u002F\u002Faddigy.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F8000054352-enabling-the-freshdesk-integration?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:8085,name:"hugo-for-freshdesk",display_name:"Hugo",description:"Hugo is a meeting notes platform for fostering a culture that improves meeting performance and cohesion for hybrid work teams.\r\n\r\nHow? By uniting calendars, docs, and tasks, Hugo makes it easy to share meeting agendas, collaborate in real-time, and ensure that actions don't slip through the cracks.",overview:"Hugo is a meeting notes platform that unites calendars, docs, and tasks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5808\u002Flive_cover_art\u002Fthumb\u002Flogo_512_3.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5808\u002Flive_cover_art\u002Fthumb2x\u002Flogo_512_3.png"},categories:[aO,ai,aa,M],type:j,published_at:"2018-10-11T10:27:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.hugo.team\u002Ffreshworks"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Meetings. Notes. Tasks.",addons:a},{id:8186,name:"superlink_leader",display_name:"SUPERLINK Leader",description:"Predesign multiple scenarios (SUPERLINKS) to address repetitive issues, and easily share them with your clients upon need as a simple URL using Freshdesk's unified messaging - on any support channel.\r\nThe client just needs to click on a SUPERLINK sent by your support team, to enjoy an automated service experience.\r\n\r\nHow it works:\r\nWhen you have a repetitive query coming in from your clients, your agents can simply design a SUPERLINK (Shareable automated scenario) which will help resolve the recurring issue quickly and efficiently. A SUPERLINK includes a sequence of actions that will run automatically on the client's side, with guiding aids for the client.\r\nFor example: On a website, you can highlight where customers need to sign-up, point out where they can find certain resources, auto-navigate to several web pages, use the auto-scroll feature to draw attention to the location on the web page where you want the user to focus, use auto-click to make selections for the client and much more.\r\nOnce an agent builds a SUPERLINK for a particular query, the entire team can send across the URL to your clients whenever needed.\r\nOnce a client clicks on the URL, the client's machine will start browsing autonomously according to the predesigned scenario, taking the designated actions in an orderly manner, communicating with the client and explaining the process.\r\n\r\nBenefits:\r\nA SUPERLINK enables you to auto-steer your clients in the best direction across your digital assets, from an entry point to the desired objective.\r\nUsing SUPERLINKS ensures that customers get an easy resolution to their issues and agents are able to close repetitive issues quickly, thereby increasing productivity. \r\n\r\nFeatures:\r\nLEAD - Auto-navigate for the clients to multiple web pages and domains in the desired route.\r\nFOCUS - Locate the important content in each web page and put it in the center of attention using auto-scroll and auto-media.\r\nCOMMUNICATE - Instruct your clients by delivering targeted messages - text, audio & animated visual aids - above the visited web pages.\r\nDO - Seamlessly assist the clients in taking the right actions. Yes - the SUPERLINK is actually doing it for them.\r\n\r\nCreating and using SUPERLINKS does not require making any changes to the web pages or any further development.",overview:"Resolve repetitive client queries faster with shareable automated scenarios (SUPERLINKS)",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6818\u002Flive_cover_art\u002Fthumb\u002Flogo_croosing_680x680.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6818\u002Flive_cover_art\u002Fthumb2x\u002Flogo_croosing_680x680.png"},categories:[ai,aD],type:j,published_at:"2018-10-29T16:21:14.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.thesuperlink.com\u002Ffreshworks"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:8190,name:"apiant_1",display_name:iu,description:"Connect Freshdesk to thousands of apps and automate your workflow. APIANT offers cloud (apiant.com) & self-hosted (AWS & Docker) app and data integration solutions for businesses of all sizes. Complete integrations in less than 90 seconds with templates and tailored solutions for specific business needs.",overview:"Extend Freshdesk's capabilities by integrating it with other apps you love like Trello, Google Sheets, Jotform, Asana, etc. and automate your workflow.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0918\u002Flive_cover_art\u002Fthumb\u002FAPIANT_ICON_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0918\u002Flive_cover_art\u002Fthumb2x\u002FAPIANT_ICON_400.png"},categories:[an,P,M,ac],type:j,published_at:"2018-10-16T16:25:56.000+05:30",options:{redirect_url:"https:\u002F\u002Fapiant.com\u002Ftemplates.html?app=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:8721,name:"app_review_monitor",display_name:"App Review Monitor",description:"Automate support of your mobile users by aggregating all app reviews and responding to them directly in your Freshdesk account. \r\n\r\nThis integration will help teams that deal with reviews of their mobile apps and games receive and manage them as regular Freshdesk tickets. All the reviews' data is shown in the ticket: user name, language, device, platform, country, timestamp, etc.\r\n\r\nWhat else? \r\n\r\n• Respond to app and game reviews directly from Freshdesk dashboard. All replies will be published in app stores automatically. \r\n• Monitor reviews' updates and track history of these changes.\r\n• Assign reviews to the responsible agents.\r\n• Evaluate agents' efficiency by tracking how fast they respond to reviews and close tickets. See if users change their rating after a response.\r\n\r\nNEW! Track and respond to reviews on Amazon products.\r\n\r\nFor this integration you will need an AppFollow account. Start your 10-day free trial today at https:\u002F\u002Fappfollow.io\u002Ffreshdesk\r\n\r\nCheck video for more details: https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=hYBVwn52RQc",overview:"Respond to iOS, Android & Amazon reviews in Freshdesk. Save time & optimize support workflows.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1278\u002Flive_cover_art\u002Fthumb\u002FIcon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1278\u002Flive_cover_art\u002Fthumb2x\u002FIcon.png"},categories:[ca,bn,bG],type:j,published_at:"2018-11-16T17:15:12.000+05:30",options:{redirect_url:"https:\u002F\u002Fappfollow.io\u002Ffreshdesk?utm_source=freshdesk_appstore&utm_medium=integration&utm_campaign=marketplace"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9666,name:"survicate-for-freshdesk",display_name:pn,description:"Now, you can make surveys a part of your customer support processes with Survicate surveys for Freshdesk. Collect valuable customer insights and boost growth by increasing customer satisfaction and discovering opportunities for growth. Add Survicate surveys to canned responses in Freshdesk.\r\n\r\nWith Survicate for Freshdesk, you can:\r\n1. Research and improve your Net Promoter Score® or Customer Effort Score.\r\n2. Use unlimited follow-up questions to collect deeper insights.\r\n3. Send a link to your Customers via email, messenger, social media or place it in your articles.\r\n4. Use questionnaires to get in-depth customer feedback.\r\n5. Gain qualitative insights on your customer support process.",overview:"All-in-one customer survey tool integrated with Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6669\u002Flive_cover_art\u002Fthumb\u002FSurvicateLogo1.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6669\u002Flive_cover_art\u002Fthumb2x\u002FSurvicateLogo1.jpg"},categories:[Y,bb,bp],type:j,published_at:"2018-12-27T11:59:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fsurvicate.com\u002Fintegrations\u002Ffreshdesk-survey\u002F?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9701,name:"microsoft_azure_active_directory",display_name:po,description:"Azure AD makes single-sign on and access management for Freshdesk super simple for your entire organisation. SSO increases the efficiency of internal operations, improves security and reduces the need to create and store passwords\r\n\r\n* Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with Freshdesk out of the box. Users sign in using their organizational accounts hosted in Active Directory.\r\n\r\n* Easy Configuration - Azure Active Directory provides a simple step-by-step user interface for connecting Freshdesk to Azure AD.\r\n\r\nYou can control in Azure AD who has access to Freshdesk.\r\nYou can enable your users to automatically get signed-on to Freshdesk (Single Sign-On) with their Azure AD accounts.\r\nYou can manage your accounts in one central location - the Azure portal.",overview:"Manage user access and enable single sign-on for Freshdesk using Microsoft Azure Active Directory",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1079\u002Flive_cover_art\u002Fthumb\u002FAzure_AD_Logo_Final.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1079\u002Flive_cover_art\u002Fthumb2x\u002FAzure_AD_Logo_Final.png"},categories:[cS,a$,cF],type:j,published_at:"2018-12-27T16:19:53.000+05:30",options:{redirect_url:"https:\u002F\u002Fazuremarketplace.microsoft.com\u002Fen-us\u002Fmarketplace\u002Fapps\u002Faad.freshdesk?tab=Overview"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9731,name:"grow",display_name:pp,description:"The Grow app for Freshdesk provides you with dashboards which can help you view all your Freshdesk data in one place. With this integration you will be able to : \r\n\r\n1. Gain powerful insights when you add Freshdesk to your all-in-one business command center in Grow.\r\n2. Connect, blend, customize, and monitor data from Freshdesk alongside your other essential business data in real-time, in the palm of your hand.\r\n3. Strategically visualize your data to focus your team around the goals and objectives that matter most.\r\n\r\nThis app is a great tool to manage your data in a constructive and coherent way.",overview:"Grow allows you to visualize your Freshdesk data in an efficient and effective way. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1379\u002Flive_cover_art\u002Fthumb\u002FGrow.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1379\u002Flive_cover_art\u002Fthumb2x\u002FGrow.png"},categories:[as,aC,P],type:j,published_at:"2018-12-28T14:17:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.grow.com\u002Fintegrations\u002Ffreshdesk-reporting-tool\u002F?utm_source=Marketplace&utm_medium=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9733,name:"integry-for-freshdesk",display_name:pq,description:"Connect your app to Freshdesk with our native integrations. Design workflows around the most popular use-cases. For instance, create Freshdesk tickets from Trello cards, or Bookafy appointments. Get Slack notifications when a new Freshdesk ticket is created. All you need to do is create your app on our platform and create templates using your app and Freshdesk activities. Embed these templates inside your app via Integry widget. Your users can then view all Freshdesk integrations and connect to it instantly.",overview:"Create in-app integrations using our platform, designed for both developers and non-developers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3379\u002Flive_cover_art\u002Fthumb\u002Frsz_symbol_1000x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3379\u002Flive_cover_art\u002Fthumb2x\u002Frsz_symbol_1000x.png"},categories:[an,P,aa,M,ac],type:j,published_at:"2018-12-28T17:44:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fintegry.io\u002Fapps\u002F45\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:9870,name:"eyeson_conferences",display_name:"eyeson conferences",description:"With eyeson conferences (7th-sense Knapp conferences), you can create live\u002Frecordable conferences right from your Ticket page.\r\nAll conferences can be scheduled and opened right from the Freshdesk's Ticket page.\r\n\r\nFeatures:\r\n- Link to Knapp Software\r\n- Create and Schedule recordable conference\r\n- Invite participants\r\n- Link to Conference recording video after it ends.",overview:"Create eyeson (previously known as Knapp) conferences right from your ticket page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0789\u002Flive_cover_art\u002Fthumb\u002Flogo_47825_hd.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0789\u002Flive_cover_art\u002Fthumb2x\u002Flogo_47825_hd.png"},categories:[N,a_],type:b,published_at:"2023-04-26T11:12:13.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:bw,platform_details:{"1.0":[],"2.0":[17078]},hostproduct_ids:[b],short_description:a,addons:a},{id:lZ,name:"invoco_telecom",display_name:pr,description:"Improve the efficiency of your support team by integrating Freshdesk with the award-winning cloud telephony platform from Invoco. Ensure all calls are captured as support tickets in Freshdesk, listen to call recordings to ensure support quality and get screen-pops with a link to the client's Freshdesk record as calls come into your helpdesk.\r\n\r\nSpecifically:\r\n\r\nWhen you receive a call to your support line we’ll do a real-time lookup to your Freshdesk application and:\r\n\r\n- If we don’t find a contact match, we’ll automatically create a new contact for you, and;\r\n\r\n- We’ll check if there is already an open ticket for the contact and if not, we’ll open a new ticket for the call and add the call details as a note to that ticket, or;\r\n\r\n- If there is a ticket open, we’ll add the call note to the existing ticket.\r\n\r\n- If you have call recording enabled, we’ll add a link to the call recording to the ticket so you can listen to it at a click of your mouse.\r\n\r\nSo now all incoming support calls are captured as trouble tickets in Freshdesk to ensure that they are documented and followed up on consistently.\r\n\r\nDesktop notifications - When you receive a call to your support line, we’ll send you a desktop notification on your computer in real time with the caller’s details and clicking on the notification will take you straight into the contact record in Freshdesk! No need to keep customers hanging on the phone whilst you’re looking up their details!",overview:"Integrated cloud phone system with screen pops, call recording, new ticket and new contact creation.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83201\u002Flive_cover_art\u002Fthumb\u002Fit.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83201\u002Flive_cover_art\u002Fthumb2x\u002Fit.png"},categories:[N,aj,$],type:j,published_at:"2019-05-08T16:46:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.invoco.net\u002Fintegrations\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pr,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:10432,name:"benchmark_email",display_name:"Benchmark Email",description:"With the Benchmark Email integration for Freshdesk, you can automatically add the customers you support via Freshdesk to a Benchmark Email list. \r\n\r\nThe Benchmark email integration for Freshdesk enables agents to track previous email interactions and follow-ups to get better context on their customers and their issues, using automation. This in turn, improves the experience your customers have every time they reach out to your support team.",overview:"Easily create and send quality emails to customers with the Benchmark Email - Freshdesk integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23401\u002Flive_cover_art\u002Fthumb\u002Fbenchmark_logo.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23401\u002Flive_cover_art\u002Fthumb2x\u002Fbenchmark_logo.jpeg"},categories:[be,bD],type:j,published_at:"2019-01-30T11:57:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.benchmarkemail.com\u002Femail-marketing\u002Ffreshdesk-integration?utm_source=referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:11826,name:"languagetool_spell_and_grammar_checker",display_name:"LanguageTool Spell and Grammar Checker",description:"The LanguageTool integration for Freshdesk finds grammar errors in customer replies. It helps your agents write error-free replies to their customers. This integration supports more than 20 languages, including English, German, Spanish, French, and Russian.\r\n\r\nLanguageTool checks the spelling and grammar of almost any text you type on the web. It is compatible with almost all text, regardless of source, including Freshdesk.",overview:"Carry out spelling and grammar checks on all your replies with the LanguageTool for Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62811\u002Flive_cover_art\u002Fthumb\u002FLT_on_white_1136x1136.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62811\u002Flive_cover_art\u002Fthumb2x\u002FLT_on_white_1136x1136.png"},categories:[aa,M],type:j,published_at:"2019-04-26T11:41:44.000+05:30",options:{redirect_url:"https:\u002F\u002Flanguagetoolplus.com\u002F#firefox_chrome"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"LanguageTool",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:12487,name:"evaluagent",display_name:"EvaluAgent",description:"Helping improve service quality as you scale, the EvaluAgent Quality Assurance and Coaching platform is packed with features: \r\n\r\n-\tConnect and import filtered Freshdesk conversations in real-time.\r\n-\tEvaluate agents, conversations and tickets across every channel.\r\n-\tGenerate insight and share reports with advanced analytics.\r\n-\tDemonstrate compliance and prove the fair treatment of customers with every evaluation and action stored securely. \r\n-\tEliminate inconsistencies and bias from evaluators with Calibration.\r\n-\tDrive improvement with real-time notifications.\r\n-\tSupport learning and development with feedback and coach.\r\n-\tUnlimited integrations. Bring your tech-stack together and provide admins with a single view of the truth.\r\n-\tEngage agents throughout the QA process with their very own dashboard.\r\n\r\nFor more information, and to start your free 30-day trial, please visit - https:\u002F\u002Fwww.evaluagent.com\u002Fsoftware \r\n\r\nAlternatively, why not watch our grand tour: https:\u002F\u002Fvimeo.com\u002F318441015",overview:"The Quality and Coaching platform with everything you need to evaluate, coach and engage agents.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78421\u002Flive_cover_art\u002Fthumb\u002Fea_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78421\u002Flive_cover_art\u002Fthumb2x\u002Fea_icon.png"},categories:[bL,aQ,dA],type:j,published_at:"2019-04-19T11:31:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.evaluagent.com\u002Fintegrations\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:12583,name:"qualtrics",display_name:"Qualtrics",description:"Seamlessly send relevant data and update tickets in Freshdesk with the Qualtrics integration. Create and update tickets using Qualtrics response data, which automatically flows to Freshdesk upon completion of a survey and other events like low satisfaction scores. Automatically trigger ticket creation in Freshdesk based on Qualtrics feedback insights.\r\n\r\nKey Benefits & Features:\r\n\r\nCreate new tickets based on insights identified from customer feedback\r\nAutomatically map responses into any custom object or field in Freshdesk\r\nSee your experience data connected to Freshdesk customer support data\r\nUpdate existing Freshdesk tickets using Qualtrics experience data\r\nAdd type and custom fields in your create and update operations\r\nConnect both systems with no code. This out-of-the-box solution will only require configuration and authentication\r\n\r\nInterested in using this app or for a free trial of Qualtrics? Email partnerships@qualtrics.com",overview:"Close the loop when customers provide experience feedback through Qualtrics.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38521\u002Flive_cover_art\u002Fthumb\u002FScreen_Shot_2019_04_23_at_1.19.12_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38521\u002Flive_cover_art\u002Fthumb2x\u002FScreen_Shot_2019_04_23_at_1.19.12_PM.png"},categories:[eE,Y,bb,be,bD,bp],type:j,published_at:"2019-04-30T23:28:48.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.qualtrics.com\u002Fmarketplace\u002Ffreshdesk-integration\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:12864,name:"eazybi_for_freshdesk",display_name:"eazyBI for Freshdesk",description:"eazyBI for Freshdesk is powerful visualization and analytics app for Freshdesk users, enabling fully customized report and dashboard building, interactive real-time data exploring, and flexible report sharing. \r\n\r\nHelp your team to perform better. Fix issues faster with comprehensive custom reports and dashboards. Explore and analyze data with instant feedback – start with an overview and drill into details or across other dimensions to identify trends, patterns, outliers, opportunities, or threats. Save your time with auto-updated reports, available anywhere, any time — no more manual collecting and preparing, repeated chart building and updating.\r\n\r\nUse metrics and dimensions as building blocks to create custom pivot table reports with the drag-and-drop report builder.\r\nView Freshdesk metrics like Tickets created, closed, resolved; time to first response, closing, or resolution; wait and response times to access any information you need. Or add your custom calculations with the powerful built-in editor. From simple calculations to advanced functions – the potential is virtually unlimited.\r\n\r\nGroup your Freshdesk metrics by Product, Type, Priority, Source, Tag, Ticket, Contact, Agent, Group, Time, SLA statuses or other default or custom dimension to quickly identify underlying cause of issues and make smart and timely decisions.\r\n\r\n* Fully cloud-based, works in any browser.\r\n* Complete Freshdesk data model\r\n* Full support of standard and custom Freshdesk ticket fields, metrics, and dimensions.\r\n* Unlimited powerful custom calculations thanks to the built-in editor with autocomplete.\r\n* Automatic, incremental, daily data update.\r\n* Based on OLAP technology for fast data access and exploration.\r\n* Easy-to-use drag-and-drop report and chart builder.\r\n* External data sources like SQL, REST, CSV, XLSX, Google sheets, etc.\r\n* Report and dashboard building, sharing, embedding, email subscriptions.\r\n* Advanced user access roles by group, product, company, etc.",overview:"eazyBI for Freshdesk is a powerful web-based data visualization, analysis, reports & dashboards app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46821\u002Flive_cover_art\u002Fthumb\u002FeazyBI_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46821\u002Flive_cover_art\u002Fthumb2x\u002FeazyBI_logo_400x400.png"},categories:[as,an,P],type:j,published_at:"2019-04-24T13:15:29.000+05:30",options:{redirect_url:"https:\u002F\u002Feazybi.com\u002Fintegrations\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"eazyBI",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:12961,name:"timely",display_name:"Timely",description:"Timely completely automates company time tracking and time sheet reporting. It captures everything you do on your computer in the background while you work — from time spent on emails, meetings and documents, to internal communication and support tickets.\r\n\r\nTimely makes every second you spend in Freshdesk accountable:\r\n\r\n* Track all the time you spend in Freshdesk\r\n* Quantify resources spent on customer service\r\n* Manage your net non-billable internal time\r\n* Monitor your company’s communications burden\r\n* Optimize team productivity and time efficiency\r\n\r\nAnd it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshdesk in the background while you work.\r\n\r\nUsing that data, its AI then works out what you were working on and drafts time sheet entries for you. You just need to click a button to review and approve its suggestions to add them to your timesheet. The algorithm learns from every edit you make, so within a few weeks you can offload time sheet creation to Timely with minimal manual correction.\r\n\r\nManagers get a complete account of their business’s time data; employees get more time to spend on actual productive work in Freshdesk.",overview:"Track the time spent on customer support in Freshdesk with automatic time tracking from Timely.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16921\u002Flive_cover_art\u002Fthumb\u002Ft7a3lirg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16921\u002Flive_cover_art\u002Fthumb2x\u002Ft7a3lirg.png"},categories:[ah,bl],type:j,published_at:"2019-05-08T16:47:13.000+05:30",options:{redirect_url:"https:\u002F\u002Ftimelyapp.com\u002Fintegrations\u002Ffreshdesk-time-tracking\u002F?utm_source=freshdesk&utm_medium=referral&utm_campaign=integrations"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:12987,name:"daton_-_etl_1",display_name:"Daton - ETL",description:"Daton is a cloud based, self-service ELT product which facilitates data integration from various platforms into a data warehouse. You can now -\r\n•\tIntegrate FreshDesk with Daton and collate agents, contact, and tickets information periodically to a data warehouse\r\n•\tIntegrate FreshDesk data with sales data to analyze product\u002Ffeature performance in terms of the number of customer \r\n complaints\r\n•\tIntegrate FreshDesk data with sales data to improve support efficiency for high value customers",overview:"Use Daton to Extract, Transform and Load FreshDesk data to a warehouse and support your analytics",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78921\u002Flive_cover_art\u002Fthumb\u002F512X512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78921\u002Flive_cover_art\u002Fthumb2x\u002F512X512.png"},categories:[aC,an,P],type:j,published_at:"2019-05-21T17:19:55.000+05:30",options:{redirect_url:"https:\u002F\u002Fsarasanalytics.com\u002Fpartners\u002Ffreshdesk?utm_source=Marketplace&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Saras Solutions India Pvt Ltd",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:13849,name:"loyally_-_broadsoft_call_control",display_name:"Loyally - Broadsoft Call Control",description:"The new standard in CTI’s is the full integration of Broadsoft in the Freshdesk Mint Environment by Loyally. The most important features include:\r\n \r\n- Full call control: answer, reject, dial, transfer and hold.\r\n- Automatic ticket creation for inbound calls. \r\n- Automatic customer lookup for inbound calls.\r\n- Pushing a ticket to your colleagues in Freshdesk when forwarding a call.\r\n- Start, pause and resume your call recordings.\r\n- Save call data to your ticket\r\n- Single Sign-On\r\n\r\nThe integration is fully SaaS, and does not require any installation or maintenance on your side.",overview:"Call Control by Loyally, gives you full control over your Broadsoft telephony from inside Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94831\u002Flive_cover_art\u002Fthumb\u002FLOYALLY.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94831\u002Flive_cover_art\u002Fthumb2x\u002FLOYALLY.png"},categories:[N,ad,$],type:b,published_at:"2023-05-09T13:39:08.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:fh,platform_details:{"1.0":[],"2.0":[29785]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp_13849_29785_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:eG},{addon_id:"marketplaceapp_13849_29785_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:oT},{addon_id:"marketplaceapp_13849_29785_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp_13849_29785_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:dH},{addon_id:"marketplaceapp_13849_29785_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:"812.0"},{addon_id:"marketplaceapp_13849_29785_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:cv},{addon_id:"marketplaceapp_13849_29785_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:"156.0"}]},{id:14053,name:"quriobot_-_create_a_ticket_from_the_bot",display_name:"Quriobot - create a ticket from the bot",description:"The app helps reduce your support efforts by having a 'bot firewall' which does all the heavy lifting and creates tickets only if the bot did not answer the customer's questions right away.\r\nThis saves both the customer's and agent's time as the most frequent questions are answered immediately without delay. Also, the agents don't have to answer the same questions over and over again.\r\n\r\nThe app will work as a virtual agent helping your customers without them waiting, increasing engagement and decreasing the amount of time spent supporting them from your end.\r\n\r\nQuriobot is a chatbot platform making it very easy to build chatbots which:\r\n- are fully customizable in terms of look and feel\r\n- offer flexible conversation logic to implement when needed, even very advanced conversation flow\r\n- integrate with your systems to provide relevant content\r\n- provide full-fledged internationalization support so your bot speaks the customer's language\r\n\r\nWhat makes Quriobot unique is its simplicity and, at the same time, the possibility to go as deep as you need and fine-tune the conversation.\r\n\r\nOne of the most common use cases for this integration would be:\r\n- install the Quriobot chatbot on your website (or Facebook page)\r\n- implement a conversation flow which has an option for support request\r\n- chatbot tries to address the request, by searching in FAQ, using the custom logic or by pointing to the knowledge base\r\n- if the request cannot be addressed by the bot, ask for personal information and create a ticket in Freshdesk using this integration.\r\n\r\nInstall the app and integrate your chatbot with Freshdesk in minutes!",overview:"Create Freshdesk tickets from your Quriobot chatbot and provide the conversation data for reference.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35041\u002Flive_cover_art\u002Fthumb\u002Ffavicon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35041\u002Flive_cover_art\u002Fthumb2x\u002Ffavicon.png"},categories:[at,Q,O],type:j,published_at:"2020-01-27T10:53:27.000+05:30",options:{redirect_url:"https:\u002F\u002Facademy.quriobot.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F35000146667-connect-quriobot-to-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:ps,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:14488,name:"loginradius",display_name:"LoginRadius",description:"This integration allows you to manage the authentication requirements in one place while ensuring utmost security. \r\n\r\nSet up the Single Sign On (SSO) between your application and Freshdesk using the LoginRadius Identity Platform. This integration ensures the following for you and your customers:\r\n\r\n- Allows your users to log into both platforms ( your application and Freshdesk) using single credentials. \r\n\r\n- Users who are already logged into your application will not be asked to log in when they access your Freshdesk Help.\r\n\r\nLoginRadius supports all the major SSO protocols to integrate with Freshdesk, eliminating the need for you to understand and use various SSO protocols. \r\n\r\nThe following are the supported SSO protocols:\r\n\r\n- SAML \r\n- OAuth2 \r\n- Open ID Connect (OIDC) \r\n- JWT\r\n\r\nNote: LoginRadius customer identity platform allows to set up Freshdesk authentication using the above protocols by just following a few quick steps. Respective links and documents are provided in the instructions section.\r\n\r\nKey platform features include registration services, adaptive security, integration with third-party applications, and customer insights.",overview:"LoginRadius integration delivers a seamless user authentication and SSO experience into Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88441\u002Flive_cover_art\u002Fthumb\u002Flr.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88441\u002Flive_cover_art\u002Fthumb2x\u002Flr.png"},categories:[cS,a$,cd,O,cF],type:j,published_at:"2019-06-24T12:39:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.loginradius.com\u002Fintegrations\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:14590,name:"blendrio-for-freshdesk",display_name:pt,description:"Blendr.io is an embedded integration platform for SaaS companies. Use the Blend Editor to create comprehensive integrations between your SaaS platform and 150+ marketing, sales and events cloud tools without coding.\r\n\r\nIntegrate your SaaS platform with Freshdesk to sync data between cloud tools, trigger certain actions in Freshdesk when some data changes in your SaaS platform and the other way around.",overview:"Integrate Freshdesk with 150+ marketing, sales and events platforms and automate workflows across your applications.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09541\u002Flive_cover_art\u002Fthumb\u002FBlendr_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09541\u002Flive_cover_art\u002Fthumb2x\u002FBlendr_Logo.png"},categories:[M,Q,O,ac],type:j,published_at:"2019-06-25T17:54:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fadmin.blendr.io\u002Fintegrations\u002FFreshdesk?utm_source=referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:15328,name:"churnzero_for_freshdesk",display_name:"ChurnZero for Freshdesk",description:"ChurnZero supports an integration with Freshdesk to map ticket data to accounts and contacts in ChurnZero. \r\n\r\nThis is a one-way sync, from Freshdesk to ChurnZero.\r\n\r\nFreshdesk ticket data is supplemental data in the ChurnZero platform. Ticket data can be used in Segments and can also be used to trigger Alerts to you Customer Success team.",overview:"ChurnZero is a real-time Customer Success solution that helps subscription businesses fight churn. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82351\u002Flive_cover_art\u002Fthumb\u002FCZ_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82351\u002Flive_cover_art\u002Fthumb2x\u002FCZ_logo.png"},categories:[as,aC,P],type:j,published_at:"2019-07-25T14:11:33.000+05:30",options:{redirect_url:pu},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:15703,name:"paperform",display_name:pv,description:"Paperform is an intuitive online form builder that enables anyone to create beautiful forms, product and payment pages, no coding required. Creating forms with Paperform is easy like writing a doc. Type styled text, upload pictures, embed video, and brand your form with media, colors and fonts.\r\n\r\nOnce you have created your form, share it with customers or clients via a unique URL, or embed it in any website. Paperform forms are more than just static forms though, use logic to only ask the right questions, and integrate with hundreds of services via Zapier, Integromat or direct integrations.\r\n\r\nThis Freshdesk + Paperform integration allows you automatically create tickets, contacts and companies automatically when your Paperform forms are submitted.\r\n\r\nSome great use cases are:\r\n\r\n1. Integrating your customer support with your public forms.\r\n2. Using Freshdesk to follow up a customer after they have made a payment.",overview:"Connect Freshdesk to Paperform to create tickets, contacts and companies from form submissions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30751\u002Flive_cover_art\u002Fthumb\u002FLogo__white__shadow__square__bg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30751\u002Flive_cover_art\u002Fthumb2x\u002FLogo__white__shadow__square__bg.png"},categories:[M,Q,O,ac],type:j,published_at:"2019-08-12T14:48:36.000+05:30",options:{redirect_url:"http:\u002F\u002Fpaperform.co"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pv,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:15844,name:"optingun",display_name:"Optingun",description:"Optingun is a lead generation software which integrates with your website easily. Optingun has 100+ tested templates for better conversions, and a lot more special features.\r\n\r\nOptingun comes with Freshdesk integration built-in. Your website form submissions will now be converted into tickets in Freshdesk, and increase your sales conversions.\r\n\r\nKey benefits of this integration:\r\n#1 Receive all your contact form submissions and inquiries in your Freshdesk support account\r\n#2 Follow them with customized offers and convert better\r\n#3 Unlike chat tools, you do not have to stay online to talk to your customers, respond on the corresponding tickets at your convenience\r\n\r\nHow this works:\r\nWhen someone submits their inquiry on your website form, their details are sent to Freshdesk and a ticket will be created automatically with the message they sent. Support staff can follow up with a customized solution giving the inquirer a unique experience. This will help in harvesting more sales from your website traffic.\r\n\r\nHow to use:\r\n#1 Create an account with Optingun (skip if you have an account already)\r\n#2 Start creating a form\r\n#3 Select a template to match your requirements and customize it to your liking\r\n#4 Choose Freshdesk integration and supply your Freshdesk API keys\r\n#5 Set a subject for the tickets created from this form\r\n#6 Save the form and add this to your website with the simple JS embed code you get after saving the form\r\n\r\nFeatures of Optingun\r\n#1 Exit-popups\r\n#2 Popups, fullscreen, sidebars, topbars\r\n#3 Spam filtering—limiting signups based on email domains\r\n#4 One-click social signups to capture most used authentic emails\r\n#5 Auto-filling smart forms\r\n#6 Multi-frame forms for customer interaction\r\n#7 Inbuilt integrations with autoresponder, CRMs, webinars\r\n#8 Free custom templates\r\n#9 Works with all sites\u002Fplatforms\u002FCMS\r\n#10 Advanced page level targeting\r\n#11 Multiple form triggers to open forms\r\n#12 A\u002FB Testing\r\nand a lot more...",overview:"Optingun helps you create high conversion, zero friction signup forms with one-click social signups.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44851\u002Flive_cover_art\u002Fthumb\u002Foptingun_icon_520x520.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44851\u002Flive_cover_art\u002Fthumb2x\u002Foptingun_icon_520x520.png"},categories:[Y,bb,bp,Q,O],type:j,published_at:"2019-07-31T16:26:26.000+05:30",options:{redirect_url:pw},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:16658,name:"cdc_software_3cx_cti_integration_with_freshdesk",display_name:"CDC Software 3CX CTI Integration with Freshdesk",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their 3CX Telephony and Freshdesk CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC 3CX Telephony - Freshdesk CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports 3CX and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: 3CX, Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, and Fonality-NetFortris. Other telephony systems supported based on customer requirements.",overview:"CDC’s solutions empower companies to integrate their 3CX Telephony and Freshdesk CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85661\u002Flive_cover_art\u002Fthumb\u002F3cx_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85661\u002Flive_cover_art\u002Fthumb2x\u002F3cx_400x400.jpg"},categories:[N,aj,Q,O,$],type:j,published_at:"2019-10-18T14:23:23.000+05:30",options:{redirect_url:bU},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:16721,name:"pipeliner_crm",display_name:px,description:"The Pipeliner CRM - Freshdesk integration enables an agent to:\r\n1. Connect Pipeliner CRM and Freshdesk together to help automate tedious tasks between two apps with Triggers, Searches, and Actions.\r\n2. Sync Customers (Accounts) & Contacts to keep customer master data up-to-date in both systems. Updates made in one system will synchronize to the other. \r\n3. Allows different teams (e.g. a helpdesk team and a sales team) who are using different systems work off an up-to-date data set.",overview:"Bring sales into the customer experience loop by integrating Pipeliner CRM and Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12761\u002Flive_cover_art\u002Fthumb\u002FPipeliner_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12761\u002Flive_cover_art\u002Fthumb2x\u002FPipeliner_Logo.png"},categories:[Y,ba,az],type:j,published_at:"2019-08-27T12:05:57.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.pipelinersales.com\u002Fcrm\u002Fapps\u002Ffreshdesk\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:16726,name:"haptik",display_name:py,description:"Make Haptik your frontline of customer support and offer real-time resolution for repetitive user queries, thereby reducing ticket volumes and driving better customer experiences. When you integrate Freshdesk with Haptik, our Intelligent Virtual Assistant takes care of your low-touch, repetitive support queries and creates tickets for complex queries that automatically get synced into your Freshdesk dashboard, including chat transcripts and full conversation history.\r\n\r\nWhy Haptik?\r\n\r\nHaptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations. Haptik’s Enterprise CX Platform helps brands to build Intelligent Virtual Assistants that power the entire customer lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. \r\n\r\nWith the vision of driving the world’s transition to AI-powered conversations, Haptik’s Enterprise CX platform is designed keeping in mind the customer experience needs of consumer brands across eCommerce, Insurance, Telecom, Mortgage, Digital native, and Gaming industries. \r\n\r\nHaptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, AI Time Journal, Opus Research & more.\r\n\r\nHaptik enables businesses globally to upgrade their CX strategy using Intelligent Virtual Assistants that engage with customers across multiple digital touch-points (Web, Mobile Apps, Whats App, FB Messenger) and in multiple languages, driving sales and lowering operational costs.\r\n\r\nHaptik + Freshdesk; AI-powered Messaging that puts your customers first\r\n\r\nStrike the right balance between automation and agents. Make your support agents more efficient and drive higher productivity using Haptik.\r\n\r\nHaptik seamlessly integrates with Freshdesk enabling your business to:\r\n\r\n1) Automate tasks that are repetitive such as Track my order, refund policy, password change, product replacement, and other FAQs that contribute to the stack of inbound customer queries\r\n\r\n2) Free your agents allowing them to focus on customers who are at risk of churning and require immediate human intervention, while the IVA seamlessly handles low-touch support queries, reducing agent attrition and driving CSAT & NPS\r\n\r\n3) Reduce handle time with automatic AI to Agent handoff: Seamlessly transfer conversations to a live agent with full context of the conversation bringing your agents up to speed with the issue before entering a live conversation with the customer, resulting in faster resolution\r\n\r\n4) Power two-way natural conversations across messaging channels delivering a world-class messaging experience that your customers are accustomed to in their lives and expect from your brand\r\nEmpower agents with the correct data & information, when they need it, right within their dashboard to efficiently address customer issues after they arise\r\n\r\n5) Replace basic user experiences with highly-personalized ones using the customer's account information, actions, behavior, and lots more. \r\nEliminate guesswork and get a pulse of your customers in real-time. Get full visibility on the types of issues and service requests that are being raised by your customers, discover what’s limiting their user experience, and continuously improve CSAT & NPS\r\n\r\nWhy Haptik?\r\n\r\nSmart Skills: A suite of pre-trained conversation flows that are battle-tested to automate and resolve all the common use cases for your industry. Each Smart Skill is embedded with multi-turn dialogs, entity detection, live agent handover triggers and trained to handle edge cases atop your ideal user journey. Simply import the skills you need and deploy your virtual assistant.\r\n\r\nAdvanced NLU: Industry-specific AI models embedded with domain-specific intelligence, data dictionaries & taxonomies, trained on thousands of user utterances to deliver human-like conversational experiences at scale.\r\n\r\nBuilt for scale: Handle millions of conversations without any downtime. Reduce queries and resolve problems 24\u002F7without hiring new resources.",overview:"Get the best of AI + Agents with Haptik and Freshdesk\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62761\u002Flive_cover_art\u002Fthumb\u002FHaptik_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62761\u002Flive_cover_art\u002Fthumb2x\u002FHaptik_Logo.png"},categories:[at,aa,M,Q,O],type:j,published_at:"2019-09-30T13:22:00.000+05:30",options:{redirect_url:pz},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:16777,name:"lateshipmentcom-for-freshdesk",display_name:fp,description:"Freshdesk customers can benefit from LateShipment.com integration to automatically create tickets for shipping events that may require your support team to intervene. Proactive communication from support agents helps improve the businesses last-mile experience and LateShipment helps in bringing the data to the table.",overview:"Connect your Freshdesk account to automatically create tickets for shipping events that may require your support to intervene.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77761\u002Flive_cover_art\u002Fthumb\u002Flslogo512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77761\u002Flive_cover_art\u002Fthumb2x\u002Flslogo512.png"},categories:[au,dz,cs,Q,O],type:j,published_at:"2019-08-26T20:12:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.lateshipment.com\u002Flateshipment-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:fp,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:16786,name:"tableau_reporting_on_freshdesk",display_name:"Tableau Reporting on Freshdesk",description:"The Tableau Dashboard offers a variety of filters to provide more detailed analysis. It also allows you to select specific values in order to perform comparative analysis.\r\n\r\nAnalysis coverage includes Ticket Analytics, Agent Productivity and Team Performance delivered through Tableau. This leverages your existing enterprise Tableau environment to deliver the reports and dashboards.\r\n\r\nWith the Tableau Dashboard, you can:\r\n1. Get detailed insights into your Freshdesk activities available as easy-to-interpret visuals.\r\n2. Proactively address customer needs with knowledge on ticket volume by type, requester, etc.\r\n3. Analyze agent performance and improve workload and quality of resolution\r\n4. Minimize ticket resolution time",overview:"Tableau Reporting on Freshdesk is an analytical add-on for Freshdesk that delivers operational & analytical dashboards. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68761\u002Flive_cover_art\u002Fthumb\u002Flogo_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68761\u002Flive_cover_art\u002Fthumb2x\u002Flogo_01.png"},categories:[as,P],type:j,published_at:"2019-08-28T18:57:13.000+05:30",options:{redirect_url:"https:\u002F\u002Ffreshinsights.co\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:17246,name:"konnect_insights",display_name:pB,description:"Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Get the power of social Listening in Freshdesk with this integration.\r\n\r\nKonnect Insights supports Facebook, Instagram, YouTube, LinkedIn, Google Business reviews, Play store app reviews, App store reviews, Amazon, Flipkart, blogs, forums, news, reviews, complaint forums. \r\n\r\nConnecting Konnect Insights to Freshdesk allows you to:\r\n•\tPush social media data (Facebook, Instagram, LinkedIn, YouTube and many more) as Tickets in Freshdesk \r\n•\tRespond to the Tickets from Freshdesk\r\n•\tGet this data in real time\r\n•\tAssign to users \u002F teams in Freshdesk\r\n•\tAutomate the process of pushing data by setting rules\r\n•\tAutomation based on classification, sentiment, keywords, followers and many more \r\n•\tPush data from all over the web (news, blogs, forums, reviews etc) to Freshdesk \r\n\r\nWith Konnect Insights you get the power of 4 tools in one.\r\n1.\tListening from all over the web and social media. Built on big data and in-house search engine you will get everything that matters to you. Brand, competition and industry conversations that matter to you \r\n2.\tAnalytics of all the online conversations such as sentiment, classification, campaign analytics, social profile analytics and many more with beautiful dashboards and BI tools\r\n3.\tResponse management \u002F Social CRM with intelligent workflows \r\n4.\tScheduling or Publishing posts on social media \r\n\r\nKonnect Insights is trusted by brands from various industries as it offers a complete social suite. Start your Free Trial (no credit card required) to explore all the features and integrate it with Freshdesk.",overview:"Konnect Insights is a powerful social listening and analytics tool for Freshdesk. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64271\u002Flive_cover_art\u002Fthumb\u002F400_x_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64271\u002Flive_cover_art\u002Fthumb2x\u002F400_x_400.png"},categories:[N,ad,$],type:j,published_at:"2019-10-30T22:25:47.000+05:30",options:{redirect_url:"https:\u002F\u002Fkonnectinsights.com\u002F?utm_source=Freshworks%20Marketplace&utm_medium=Backlink&utm_campaign=Freshworks_Marketplace"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:17265,name:"aquera_for_freshdesk",display_name:"Aquera for Freshdesk",description:"The Aquera User Provisioning and Governance Bridge enables both identity governance and administration (IGA) and identity access management (IAM) platforms to manage the lifecycle of Freshdesk user accounts by automatically creating, updating, and deactivating user accounts. Additionally and specifically for IGAs, the solution retrieves information about user entitlements from Freshdesk and imports that information into the IGA platform. The Aquera User Provisioning and Governance Bridge for Freshdesk works with any IGA or IAM that supports the SCIM protocol. If no identity platform is in use, the solution can also sync users directly from HR systems or directories into Freshdesk. \r\n\r\nTop 3 Features:\r\n\r\nAutomation of manual processes\r\nImmediate account deactivation for security \r\nReal-time governance of entitlements",overview:"Provision Freshdesk users from identity management platforms or sync from HR apps or directories",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56271\u002Flive_cover_art\u002Fthumb\u002FFreshworks_Listing_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56271\u002Flive_cover_art\u002Fthumb2x\u002FFreshworks_Listing_Logo.png"},categories:[ab,P],type:j,published_at:"2019-10-15T16:27:25.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.aquera.com\u002Fapps\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:17669,name:"centilytics_cmp_for_freshdesk",display_name:"Centilytics CMP for Freshdesk",description:"Centilytics is an intelligent cloud management platform which helps organizations on public cloud to manage, secure and optimize their infrastructure. Centilytics supports third-party apps to enhance user experience of the platform and deliver a 360 degree suite.\r\n\r\nBring your ticketing abilities to the console and stop switching to different platforms while assigning tickets to your team.\r\nBy integrating the widely used ITSM tool i.e Freshdesk with Centilytics, you can:\r\n\r\n1. Sync all your tickets and view each of them from the dashboard.\r\n2. Raise and handle the tickets directly from Centilytics' console.\r\n3. Assign the ticketing forms as per individual customer.",overview:pC,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96671\u002Flive_cover_art\u002Fthumb\u002Fezgif.com_gif_maker.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96671\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com_gif_maker.jpg"},categories:[ap,cx],type:j,published_at:"2019-09-23T16:03:13.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.centilytics.com\u002Fintegrations\u002Ffreshdesk.html?utm_source=Marketplace&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:17681,name:"obi4wan",display_name:"OBI4wan",description:"This integration allows virtual agents to be implemented inside Freshdesk to handle routine work and tasks, enabling service experts to focus on complex cases. The chatbots are able to create tickets and hand-over conversations via the Freshdesk environment to customer service agents. By fully integrating chatbots into your service process within Freshdesk you ensure both happy customers and employees. Increase satisfaction, improve your efficiency and boost productivity!",overview:"Integrate chatbots directly inside Freshdesk to handle routine tasks and create tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18671\u002Flive_cover_art\u002Fthumb\u002FOBI4wan_Logo_Square_Color_Trans_5x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18671\u002Flive_cover_art\u002Fthumb2x\u002FOBI4wan_Logo_Square_Color_Trans_5x.png"},categories:[at,Q,O],type:j,published_at:"2019-09-25T10:47:29.000+05:30",options:{redirect_url:"http:\u002F\u002Fwww.obi4wan.com\u002Fen\u002Fabout-obi4wan\u002Fpartners\u002Ffreshdesk-integration\u002F?utm_source=marketplace&utm_medium=freshdesk&utm_campaign=chatbot"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:17722,name:"netomi_virtual_agent",display_name:"Netomi Virtual Agent",description:"The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service. \r\n\r\nWith the Netomi Virtual Agent, you can: \r\n\r\n- Delegate specific use cases to the Virtual Agent to resolve immediately without any human intervention. \r\n- Leverage AI-powered recommended replies to help your agents work faster.\r\n- Train from historic email, chat and messaging data or select from our pre-trained conversational and industry-specific AI \r\n skills.\r\n- Integrate with core business systems including Order Management Systems, CRM platforms and inventory management \r\n systems for meaningful, personalized resolutions. \r\n- Access real-time analytics and reporting within the Netomi AI Studio dashboard. \r\n\r\nThe Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience. \r\n\r\nResources:\r\n\r\nCase Study: \r\nhttps:\u002F\u002Fblog.netomi.com\u002Fwestjet-reduces-customer-resolution-time-taking-the-guest-experience-up-a-notch\u002F\r\n\r\nGartner 2019 Cool Vendor Recognition: \r\nhttps:\u002F\u002Fblog.netomi.com\u002Fnetomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner\u002F\r\n\r\nForrester’s New Tech: Conversational AI For Customer Service Recognition: \r\nhttps:\u002F\u002Fblog.netomi.com\u002Fwere-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report\u002F",overview:"Automatically resolve tickets and recommend responses to assist agents.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22771\u002Flive_cover_art\u002Fthumb\u002FApp_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22771\u002Flive_cover_art\u002Fthumb2x\u002FApp_Icon.png"},categories:[at,aa,M],type:b,published_at:"2020-01-02T12:29:41.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[41753]},hostproduct_ids:[b],short_description:a,addons:a},{id:17866,name:"expiration_reminder_for_freshdesk",display_name:"Expiration Reminder for Freshdesk",description:"Expiration Reminder for Freshdesk automates the process of tracking and reminding so you get plenty of time to focus on things that matter most.\r\n\r\nThe app allows you to view expiration items in Freshdesk or create expiration items directly from Freshdesk. This way you can view information related to a contract renewal directly inside Freshdesk or create an expiration item for employee certification from a Freshdesk ticket that holds employee or candidate information.",overview:"Track expiration dates with ease for contracts, licenses, certifications, domains, insurance, etc",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66871\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66871\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[M,aS,O,ac],type:j,published_at:"2019-09-27T16:51:33.000+05:30",options:{redirect_url:"http:\u002F\u002Fdocs.expirationreminder.net\u002Fintegrations\u002Ffreshdesk-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:18217,name:"plecto-for-freshdesk",display_name:gr,description:"What is Plecto?\r\nPlecto is a business dashboard software designed to help companies boost performance and employee engagement by visualizing real-time data and KPIs. Plecto already has more than 80,000 users around the world, with more than 50+ integrations. For a limited time, you can try it for free!\r\n\r\nWith Plecto, you get: \r\n- Real-time Dashboards\r\n- Instant Notifications\r\n- Real-time Reports\r\n- Contest\r\n- Achievements\r\n- Performance Agreements\r\n\r\nWhat can you do with Plecto?\r\nBy integrating Freshdesk with Plecto, you're able to create real-time custom dashboards that give you and your team insight into your performance. Keep track of key metrics from your Freshdesk account on a dashboard that's up-to-date and easy to share with the whole team.\r\n\r\nPlecto is a dashboard software that does more than just visualize your performance. With unique gamification features like contests, achievements, and leaderboards, we provide you with the right tools to engage your employees. Plecto gives you the possibilities to celebrate your employees’ accomplishments and keep the motivation flowing in the office.\r\n\r\nDashboard Integrations\r\nPlecto has integrations with multiple CRM systems like Salesforce, Pipedrive, Podio, Shopify, and many more, so you can display all your data from different sources on the same screen with just one click. Get an unbeatable overview of your real-time business performance, to keep track of your KPIs for your organization and your employees. So you only have to worry about succeeding. \r\n\r\nPlecto is your entry point to real-time performance tracking.",overview:"Plecto is a real-time data visualization platform that helps improve employee performance",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71281\u002Flive_cover_art\u002Fthumb\u002FPlecto_RGB_logo_square_1000x1000px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71281\u002Flive_cover_art\u002Fthumb2x\u002FPlecto_RGB_logo_square_1000x1000px.png"},categories:[Y,as,P,bb],type:j,published_at:"2019-10-04T10:33:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.plecto.com\u002Fintegrations\u002Ffreshdesk\u002F?utm_campaign=INT-PAR-C-freshdesk&utm_source=freshdesk&utm_medium=marketplace&utm_content=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:gr,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:18719,name:"dynamic_insight_1",display_name:"Dynamic Insight",description:"App Description:\r\nUsing DynamicInsight.com, you can integrate the Freshworks stack (Freshdesk, Freshsales) to all your other cloud apps or on-premise systems, automate workflows and transfer data as easy as it has never been before. Dynamic Insight provides an extremely high level of flexibility for any integration workflow e.g. \"What you see is what you get\" (WYSIWYG) editor including advanced data manipulation, such as transforming all kinds of data in between automation steps. \r\n\r\nDynamic Insight allows you to ...\r\n… automate time consuming tasks and workflows involving many manual steps to empower your sales, marketing and services teams\r\n… migrate your data over to Freshsales and Freshdesk with ease\r\n… pass marketing conversion data (including offline conversions) to where you need it, in order to get the full picture of your customer journey, customer acquisition cost and conversion funnel\r\n… create automate emails with analytics and data to be sent to your team, partners \u002F affiliates or customers\r\n… generate a single source of truth and move all your data where you need it. This allows e.g. your service or support team to do all their workflows and day to day work from within Freshdesk, while Dynamic Insight connects all the other apps to Freshdesk\r\n… multiple updates, e.g. if a contact or other item changes in your own proprietary backend system, you can update it automatically in all your cloud apps, or e.g. in all the systems of your partners, if you have a large network of B2B partners\r\n\r\nAnd all that without engineering or developers; and you don’t have to wait for sprints or releases to get started or do maintenance work later.\r\n\r\nThe most popular business areas are: \r\n- Marketing: MailChimp, SendGrid, ...\r\n- CRM & Sales: Freshsales, SalesForce, Pipedrive, ...\r\n- Collaboration: Slack, Trello, Google (Apps) Sheets, Typeform ...\r\n- Backend to cloud apps syncs: CSV-exports, REST API helper, XML-helper, SQL-database connections, FTP-helper, …",overview:"Dynamic Insight provides an integration and automation platform for cloud apps and backend systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91781\u002Flive_cover_art\u002Fthumb\u002FDynamic_Insight_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91781\u002Flive_cover_art\u002Fthumb2x\u002FDynamic_Insight_Logo.png"},categories:[Y,bZ,as,P,bb],type:j,published_at:"2019-10-30T22:25:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.dynamicinsight.com\u002Fde\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"dynamic insight",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:18978,name:"syncspider_freshdesk",display_name:"SyncSpider Freshdesk",description:"SyncSpider is a tool that enables Freshdesk to import\u002Fexport and synchronize contacts and tickets to and out of your Freshdesk platform from different sources in real-time.\r\n\r\nSyncSpider helps you to: \r\n\r\n- Sync data automatically between different systems\r\n- Migrate data between different systems\r\n- Create task flows to be run automatically among different systems\r\n\r\nSyncSpider helps you to integrate Freshdesk with other Web apps and eCommerce platforms in order to get contacts or other data and track them.\r\n\r\nUsing our tool you can connect Freshdesk with any other business tool that you might be using. In a few steps, you can integrate Freshdesk with all other apps that we are supporting (P.S. we are adding 10 new apps to our supported list every day!)\r\n\r\nWe are offering you just some of the use cases, that will help you to automate your tasks and sync your data. Ultimately, in this way you are saving a lot of time which helps you to nourish your clients and grow.\r\n \r\nSyncSpider will help you to integrate Freshdesk with Google Shopping, Google Feed or any other Web app, eCommerce platform or business tool you find resourceful. It is a really quick, easy and one-time process.\r\n\r\nFirst, you just create an integration by connecting Freshdesk and SyncSpider. The second step is to choose and add another tool you want to be connected with.\r\nThen just simply create a task in SyncSpider and tell it what data you need to synchronize between these two apps. \r\nOnce integrated those two apps will synchronize all the changes. There no more time-consuming tasks like Copy\u002FPaste data, no human errors, no time limitations. \r\nAll your data will be synchronized instantly. It is 24\u002F7 work, that runs on schedule or it can be trigger-based. It’s up to you.\r\n\r\nSave a lot of time and money by automatizing your business processes.",overview:"SyncSpider will synchronize Freshdesk contacts and tickets with different sources in real-time",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87981\u002Flive_cover_art\u002Fthumb\u002FSyncSpider_LogoGlyph_DARK_512px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87981\u002Flive_cover_art\u002Fthumb2x\u002FSyncSpider_LogoGlyph_DARK_512px.png"},categories:[aW,ab,P],type:j,published_at:"2019-10-29T14:54:20.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshdesk\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:iv,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:19801,name:"signl4__instant_mobile_alerting",display_name:pD,description:"When critical systems fail, incidents happen or urgent services need to be provided, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to Freshdesk in no time. SIGNL4 notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. SIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents and urgent service requests.",overview:pE,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10891\u002Flive_cover_art\u002Fthumb\u002FSIGNL4_Logo_round_dots-1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10891\u002Flive_cover_art\u002Fthumb2x\u002FSIGNL4_Logo_round_dots-1.png"},categories:[cu,M],type:j,published_at:"2023-01-04T18:48:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.signl4.com\u002Fblog\u002Fportfolio_item\u002Ffreshdesk_mobile_alerting\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:pF,addons:a},{id:19837,name:"line_channel_for_freshdesk_powered_by_engagely",display_name:"Line channel for Freshdesk powered by Engagely",description:"Installing Line powered by Engagely will allow you to :\r\n- Provide 24x7 assistance to your customers and retailers to order products, get automated human-like support, etc., from Line \r\n- Connect Line bot to Freshdesk for raising tickets.\r\n- Enable a host of features for users\u002Fagents such as transfer files, auto-respond, raise tickets (on Freshdesk) and more. Available with an AI bot and also as a vanilla Line channel as needed.\r\n- Enable seamless multi-lingual communication with most languages including Chinese, Thai, Bahasa, Japanese, and many more.\r\n- Single platform for Freshdesk, Line bot and Live Chat support",overview:"Integrate chat and voice interfaces of Engagely with Line bot on Freshdesk using conversational AI",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73891\u002Flive_cover_art\u002Fthumb\u002FEngagely_and_line_logo_01.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73891\u002Flive_cover_art\u002Fthumb2x\u002FEngagely_and_line_logo_01.jpg"},categories:[N,ad],type:j,published_at:"2019-11-27T13:13:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fshowcase.engagely.ai\u002Fengagelylinebot\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pG,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:20111,name:"binadox",display_name:"Binadox",description:"Binadox is SaaS and IaaS usage monitoring and cost optimization platform. The Freshdesk and Binadox integration enable organizations to :\r\n\r\n1. Get full visibility into Freshdesk subscriptions, spend and user data.\r\n\r\n2. Ensure license compliance, receive accurate spend and usage reports, optimize costs, and manage renewals. \r\n\r\n3. Get Information on Freshdesk utilization, spend and user data.\r\n\r\n4. Prevent any negative effects of shadow IT and create additional layers of security.",overview:"Binadox enables users to manage usage of every single Freshdesk license across your company.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11102\u002Flive_cover_art\u002Fthumb\u002FBinadox_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11102\u002Flive_cover_art\u002Fthumb2x\u002FBinadox_logo.jpg"},categories:[cH,ap,aU,eJ,av],type:j,published_at:"2019-11-29T15:25:08.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.binadox.com\u002Fintegrations\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:20115,name:"workativ_assistant_for_slack_1",display_name:"Workativ Assistant for Slack",description:"Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box marketplace with pre-built bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams. \r\n \r\n \r\nFeatures - \r\n \r\nChatbot Builder \r\nApp Workflow Builder \r\nCreate Multiple Bots \r\nMulti-Step App Workflows \r\nBot Marketplace (Pre-built Bots & App workflows) \r\nBot training, testing, logs, performance dashboard \r\nApproval Management \r\nOn-prem App Connector \r\nChat Channel Integration (e.g., Teams, Slack etc) \r\nChat Widget \r\nAgent Handover (e.g., Teams) \r\nFAQ Builder \r\nBot fully customizable using No-Code. \r\nDigital Onboarding \r\n70+ App Integrations \r\n \r\n \r\nPre-built Freshdesk Chatbot \r\nGet your FREE Freshdesk chatbot at https:\u002F\u002Fworkativ.com\u002Fconversational-ai-platform and then connect your Freshdesk app by authenticating using your Freshdesk credentials to go live!",overview:"No-code AI+Automation powered Digital Virtual Assistant to complete Freshdesk requests via Slack",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51102\u002Flive_cover_art\u002Fthumb\u002FWorkativ_Logo_400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51102\u002Flive_cover_art\u002Fthumb2x\u002FWorkativ_Logo_400.jpg"},categories:[at,N,ad],type:j,published_at:"2019-11-29T17:46:11.000+05:30",options:{redirect_url:"https:\u002F\u002Fworkativ.com\u002Fconversational-ai-platform\u002Ffreshdesk-chatbot"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:pH,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:20947,name:"syncpenguin",display_name:"SyncPenguin",description:"SyncPenguin is a platform for reliable and fully customizable two-way sync of business data.\r\n\r\nWith SyncPenguin you can sync Freshdesk contacts, tickets, and tasks with other CRM, ERP, eCommerce, or marketing automation apps. This includes Google Calendar, Office 365 or Teams, HubSpot, SendGrid, Mailchimp, and many more. The platform supports both one-way and two-way synchronizations. Each sync connection has a default field mapping, which you can customize in a visual way to include custom fields, add filters, or apply any other custom rules.\r\n\r\nHere's what you get with SyncPenguin:\r\n\r\n1. Two-way sync without any corner cases or issues to worry about.\r\n2. Possibility to merge all existing (historical) data before starting sync.\r\n3. Automatic duplicate detection.\r\n4. Field mapping customizations using our visual interface.\r\n5. Include custom fields in your mapping.\r\n6. Filter what data is synced.\r\n7. Add custom mapping or synchronization rules.\r\n8. Powerful dashboard to create, manage and monitor your synchronizations.\r\n9. Flexible and affordable pricing that scales with your business.\r\n10. Smart, fast and free customer support.\r\n\r\nTry SyncPenguin now for 14 days free without a credit card!",overview:"Two-way sync of contacts, meetings, tickets, and tasks with customizable field mapping and filters",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74902\u002Flive_cover_art\u002Fthumb\u002Flogo_transparent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74902\u002Flive_cover_art\u002Fthumb2x\u002Flogo_transparent.png"},categories:[bZ,ab,P],type:j,published_at:"2019-12-27T18:09:56.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncpenguin.com\u002Fcompanies\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:22687,name:"automatic_tagging_of_customer_messages",display_name:"Automatic Tagging of customer messages",description:"No more manual tagging and reporting. Get all your customer feedback in one place. Unlimited Trends dashboard users\r\n\r\nChatdesk Trends does Automatic Tagging of customer feedback across email, chat, social, reviews, NPS surveys, etc (e.g. product feedback, sentiment, etc). Companies use the solution to easily identify product defects and increase repeat sales\r\n\r\nLeading brands like Gap, Everlane, BarkBox and more use Chatdesk Trends for their Voice of Customer reporting \r\n\r\nEasily analyze your Freshdesk\r\n\u003E Email, Chat, Social media messages, Product reviews, Amazon reviews, App Store reviews, NPS \u002F CSAT Surveys\r\n\r\nGet granular insights\r\n\u003E Top reasons for contact, Product defects, Shipping issues, Top reasons for returns and cancellation, Website \u002F App bugs\r\n\r\nDrive business impact\r\n\u003E Reduce contact volume, Improve self service, Increase website conversion, Product merchandising, Increase repeat sales, Powerful reporting for executives, Benchmarking trends over time\r\n\r\nImpact for our customers\r\n\u003E 10% Increase in conversion from website changes, 15%+ Reduction in customer contacts, 1000+ Hours saved per year from previous manual tagging & reporting\r\n\r\nLaunch a FREE TRIAL in minutes\r\n\u003E No dev work or pre-work needed.\r\n\r\nKey functionality\r\n\u003E Unlimited Trends dashboard users\r\n\u003E 90%+ average tagging accuracy across 70+ tags\r\n\u003E Filter feedback by date, channel, product, sentiment\r\n\u003E Custom tags and filters that are specific to your business (e.g. product defects)\r\n\u003E Search across all your messages and tickets\r\n\u003E Export data to CSV or your data warehouse",overview:"Easily analyze messages from email, chat, surveys, etc and identify opportunities for your business",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78622\u002Flive_cover_art\u002Fthumb\u002Fchatdesk_check_mark_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78622\u002Flive_cover_art\u002Fthumb2x\u002Fchatdesk_check_mark_logo.jpg"},categories:[Y,bb,M,bp,ac],type:j,published_at:"2020-03-06T13:11:29.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.chatdesk.com\u002Ftrends"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Chatdesk",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:22966,name:"sap_integration_with_freshdesk_by_webmethodsio",display_name:"SAP® Integration with Freshdesk by webMethods.io",description:"webMethods.io makes it easy to integrate Freshdesk with SAP® software, allowing you to easily sync data across both systems so you can be sure your source of record is always up-to-date. With a bi-directional syncing between SAP® and Freshdesk, webMethods.io enables your customer support organization to respond and address the needs of your clients in real-time while maintaining proper data hygiene. webMethods.io supports cloud, on-premise, and hybrid connectivity. \r\n\r\nWith webMethods.io, you can: \r\n-\tConnect your SAP® system with Freshdesk using our easy drag-and-drop interface to automate your integration workflows\r\n-\tAdd, edit or remove companies and contacts in SAP via Freshdesk’s user-friendly interface \r\n-\tRetrieve SAP customer data, contacts and support ticket details in Freshdesk\r\n-\tOpen, edit and delete customer support tickets and create triggers for when a ticket is created or updated\r\n\r\nKey benefits:\r\n-\tQuick and easy integration between SAP® software and Freshdesk\r\n-\tComprehensive management of customer data and tickets in one system\r\n-\tImproved customer ticket handling and response times",overview:"Power real-time data syncing between Freshdesk and your SAP® system with webMethods.io integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66922\u002Flive_cover_art\u002Fthumb\u002Fwebmethods.io_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66922\u002Flive_cover_art\u002Fthumb2x\u002Fwebmethods.io_logo.png"},categories:[ab,P],type:j,published_at:"2020-02-27T14:35:21.000+05:30",options:{redirect_url:"https:\u002F\u002Finfo.softwareag.com\u002Ffreshdesk-webmethods-io-integration.html"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:24993,name:"zoomai_meeting_assistant",display_name:"CalendarHero",description:"CalendarHero is AI-powered meeting scheduling software built to help customer-facing teams schedule meetings faster.\r\n\r\nWith CalendarHero for Freshdesk, you can book 1:1, group, and remote meetings, without the back and forth. Drive efficiency across your meeting scheduling workflow with features like meeting briefings, automated reminders, and people insights. Protect your time and make space for focused work with buffer time, meeting limits, and custom availability options. \r\n\r\nProvide a world-class customer scheduling experience with scheduling links and collaborate as a team faster with intelligent shared availability options. \r\n\r\nFocus more on work that matters with powerful meeting scheduling automation! \r\n\r\nCalendarHero syncs with all of your calendars and 60+ popular work applications like Zoom, Webex, Gmail, and Slack. \r\n\r\nWith CalendarHero for Freshdesk, you can:\r\n\r\n- Automatically schedule simple and complex meetings with no back-and-forth emails \r\n- Auto-populate video conferencing links in calendar events \r\n- Create and share personal scheduling links with custom availability and settings like meeting limits, buffer time, and invitee questions \r\n- Query your calendar on demand, find attendee insights, and learn when your team members are available to meet in your preferred chat application (ex. Slack, Microsoft Teams) \r\n- Receive meeting briefings that include synced Freshdesk details and meeting reminders for simplified meeting preparation",overview:"Easily schedule Zoom, Webex, and Google Hangouts video meetings with Freshdesk contacts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39942\u002Flive_cover_art\u002Fthumb\u002FCalendarHero_Freshworks__512___512_px_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39942\u002Flive_cover_art\u002Fthumb2x\u002FCalendarHero_Freshworks__512___512_px_.png"},categories:[N,a_],type:j,published_at:"2020-04-06T12:49:44.000+05:30",options:{redirect_url:"https:\u002F\u002Fcalendarhero.com\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:25180,name:"typeform-for-freshdesk",display_name:pI,description:"No one wants to fill up a support ticket. Contact forms are boring. With Typeform, remove that friction, and make this experience personal and conversational.\r\n\r\nUse a typeform to create new tickets in Freshdesk, by mapping Typeform fields to Freshdesk fields. Typeform can map the ticket Subject, description (body) and contact email to Freshdesk.\r\nSet one default ticket category (eg: Feature request) for this integration.",overview:"Automatically create new tickets in Freshdesk from new typeform responses.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08152\u002Flive_cover_art\u002Fthumb\u002Fsymbol_WoB_1200x1200.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08152\u002Flive_cover_art\u002Fthumb2x\u002Fsymbol_WoB_1200x1200.png"},categories:[Q,O],type:j,published_at:"2020-04-07T11:10:51.000+05:30",options:{redirect_url:"https:\u002F\u002Fadmin.typeform.com\u002F?integration=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:26198,name:"freshdesk_for_slack",display_name:"Freshdesk for Slack",description:"Collaboration apps foster a streamlined platform for teams to work together. Slack enables teams to collaborate and work closely with each other to get work done. \r\n\r\nIntegrating Slack and Freshdesk not only enables agents to be aware of the tickets assigned to their group without leaving their Slack workspace but also collaborate with other members on Slack who can help with resolving the issue quickly. With the latest version of the Slack app, agents can now:\r\n\r\nCreate and update tickets directly from Slack messages. Also, add private notes and even reply to customers, without having to switch to Freshdesk.\r\n\r\nResolve issues faster by allowing tickets from Freshdesk to be posted to relevant channels automatically, with real-time updates.\r\n\r\nDeliver stellar customer support, by collaborating with other team members and non-Freshdesk agents in the organization, right within Slack.",overview:"Connect your Freshdesk account to view, create and collaborate on tickets, right from Slack",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89162\u002Flive_cover_art\u002Fthumb\u002FSlack_RGB__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89162\u002Flive_cover_art\u002Fthumb2x\u002FSlack_RGB__1_.png"},categories:[N,ad,Q,O],type:j,published_at:"2020-04-29T17:12:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fslack.com\u002Fapps\u002FAV2AU01M2-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:26700,name:"inmoment_wootric_csat_nps__ces_surveys",display_name:"InMoment (Wootric) CSAT, NPS & CES Surveys",description:"Understand and improve the customer support experience with InMoment! Automatically send customized surveys based on rules in Freshdesk. For example, send a customized CSAT survey when a ticket is closed. Surveys can be sent in the customer's language. \r\n\r\nAnalyze feedback in InMoment to learn how to improve customer satisfaction and ease, and take action to boost retention.\r\n\r\nInMoment (formerly Wootric) is experience improvement software. InMoment helps you drive customer lifetime value using Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) microsurveys. With InMoment, you can collect feedback at journey points in any channel (email, web, mobile, SMS, link, QR code) using established CX metrics.",overview:"Automatically trigger surveys, including CSAT, from Freshdesk. \r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00762\u002Flive_cover_art\u002Fthumb\u002Fwootric_logomark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00762\u002Flive_cover_art\u002Fthumb2x\u002Fwootric_logomark.png"},categories:[as,P],type:j,published_at:"2020-06-04T11:40:54.000+05:30",options:{redirect_url:"http:\u002F\u002Fhelp.wootric.com\u002Fen\u002Farticles\u002F3945252-freshdesk-integration"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:26806,name:"enterprise_bot_-_chatbot_for_freshdesk",display_name:"Enterprise Bot - Chatbot for freshdesk",description:"Empower your customer support team and scale your service and sales interactions by leveraging the collaborative intelligence of Enterprise Bot’s cutting-edge chatbot solution.\r\nPowered with advanced Natural Language Processing, utmost data security, contextual understanding, and smart escalation to live agents based on sentiment analysis, this is a pre-configured and channel-agnostic tool that responds to customers in natural, human-like, conversational and friendly manner. \r\n\r\nHost on the cloud or completely on-premise and seamlessly integrate into your already existing customer support platforms or core software like Genesys, Salesforce, Messenger, and more. The easy UI ensures high productivity with minimal training effort. \r\n\r\nThe chatbot collects vast reserves of customer data to help your frontline employees with detailed insight for crafting superior customer experiences. Automation of around 60-80% of customer queries ensures that they can focus on more complex and high-precision problems. Instant personalised responses to customers, 24\u002F7, in their preferred language boost customer satisfaction and happiness.",overview:"Enterprise-ready, AI-powered customer support tool, capable of interactive human-like conversations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60862\u002Flive_cover_art\u002Fthumb\u002F400x400_favicon_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60862\u002Flive_cover_art\u002Fthumb2x\u002F400x400_favicon_logo.png"},categories:[at],type:j,published_at:"2021-03-26T19:13:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fconversational-ai.enterprisebot.ai\u002Ffreshdesk-chatbot-integration"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:27963,name:"sheet_director",display_name:"Sheet Director",description:"Sheet Director add-on helps to manage and control bi-directional data flow between Google Sheets and from G Suite, CRM, Accounting, Productivity, Marketing, Payment, Time Tracking, Ticketing, Social, etc apps.\r\n\r\n► G Suite Apps - Gmail, Google Drive, Google Contacts, Google Calendar, Google Tasks, Google Admin, Google Classroom, Google Analytics, etc.\r\n\r\n► Google Apps - YouTube Analytics, Google My Business, AdSense, etc.\r\n\r\n► Accounting Systems - QuickBooks, FreshBooks, Xero, etc\r\n\r\n► CRM Systems - HubSpot, Salesforce, Zoho CRM, Insightly, Copper, Capsule, etc\r\n\r\n► Productivity Apps - Asana, Trello, Airtable, Smartsheet, etc\r\n\r\n► Payment Apps - PayPal, Stripe, etc\r\n\r\n► Time Tracking Apps - Clockify, Harvest, etc\r\n\r\n► Marketing - Active Campaign, MailChimp, etc\r\n\r\n► Ticketing - ZenDesk, FreshDesk, etc\r\n\r\n► Project Management - Zoho Project, Bug Tracker, etc.\r\n\r\n► Shipping - ShipStation\r\n\r\n\r\n\r\nKEY FEATURES\r\n\r\n► Connect with Applications, through various authentication mechanisms (key, oAuth1, oAuth2, etc).\r\n\r\n► Query Applications to pull data and present results in Google Sheet\r\n\r\n► Prepare data in Google Sheet to push to Applications\r\n\r\n► Manage Services - Store configuration as services that can be listed, edited, executed and deleted.\r\n\r\n► Manual and automatic (scheduled) execution of services - hourly, daily, weekly, monthly\r\n\r\n► Notification of service execution - success as well as error notifications\r\n\r\n► Execution Logs to monitor automated executions\r\n\r\nAutomate your day-to-day reporting with awesome dashboard, visualizations from cross-platform\u002Fapp data mashups.\r\n\r\nSheet Director is a great API Connector\u002F Integrator and the best alternative\u002F complementary to Zapier, Supermetrics, Automate.io, Workato, SheetsGo, JSON Importer, etc.\r\n\r\n\r\nSUPPORT\r\n\r\nFor more details refer https:\u002F\u002Fsheetdirector.jivrus.com\u002F\r\nContact us at https:\u002F\u002Fwww.jivrus.com\u002Fabout\u002Fcontact-us or email support@jivrus.com for any query or feature request.\r\n\r\nCheck all our products at https:\u002F\u002Fwww.jivrus.com\u002Fproducts",overview:"Manage data flow between Google Sheets and FreshDesk (also several of your favorite Apps)",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36972\u002Flive_cover_art\u002Fthumb\u002Fsheet_director_logo_400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36972\u002Flive_cover_art\u002Fthumb2x\u002Fsheet_director_logo_400X400.png"},categories:[aC,ab,P,Q,O],type:j,published_at:"2020-10-19T14:28:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fsheetdirector.jivrus.com\u002Fapps\u002Fticketing\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Jivrus",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:29938,name:"miuros_review",display_name:"Miuros Review",description:"Miuros Review allows you to build scorecards, evaluate interactions and analyze results all in the same place, so that you can build better customer experiences - one interaction at a time.\r\n\r\nTrusted by TransferWise, Deezer, GetYourGuide & many more! \r\n\r\n- Automatically assign and schedule reviews ahead of time\r\n- Build your own scorecards\r\n- Agent development plan: A central place where you keep track of feedback given to agents.\r\n- Play with your data and get actionable insights with 360° reporting\r\n- Notifications when reviews are assigned, completed or are about to expire\r\n- Quickly identify whether an issue is at an agent level, common in a team or is a wider problem. \r\n- Peer-to-Peer reviewing and Calibration functionality\r\n- Chrome browser extension\r\n\r\n“Miuros was a wonderful change. It definitely takes pressure off the agents; here they can constantly check how they're doing and if they have any questions they can talk about it right away”. - TransferWise\r\n\r\n“Having a single, detailed view for my entire team enables me to identify the key topics we need to work on. Before, it wasn’t possible without complex excel analysis!” - TransferWise\r\n\r\n\"Now with Miuros Review we've been able to level up to the next stage and share information and feedback with everybody\" - Deezer",overview:"An all-in-one Quality Assurance platform that allows you to improve coaching and feedback. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83992\u002Flive_cover_art\u002Fthumb\u002FReview_Icon_ZD.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83992\u002Flive_cover_art\u002Fthumb2x\u002FReview_Icon_ZD.png"},categories:[Y,an,P,bb,bp],type:j,published_at:"2020-10-14T12:39:10.000+05:30",options:{redirect_url:pJ},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:29941,name:"miuros_assist",display_name:"Miuros Assist",description:"We believe that humans are always going to be at the centre of customer service, so we empower them with automation to:\r\n- Boost productivity\r\n- Halve onboarding times\r\n- And ensure faster and better replies to customers - in line with your communication guidelines.\r\n\r\nIt runs autonomously across all text-based communication channels, continually improves over time and is compatible with just about any language.\r\n\r\nA problem shared is a problem halved, right? \r\n\r\nAutomatic Categorization: \r\nWithin seconds a ticket’s arrival, Miuros Assist automatically populates your ticket fields. It learns from the way you’ve categorized in the past and reacts to behavioural changes as time goes on.\r\n\r\nTriaging and rerouting in a smarter way reduces human intervention to make work less labour-intensive.\r\n\r\nCanned Response Recommendation: \r\nAssist uses Natural Language Processing to index your library of canned responses and scan the content of each ticket. Assist recommends macros that best match each specific customer request in your Freshdesk interface. \r\nAssist learns from your actions and improves recommendations over time. \r\n\r\nSmart Features:\r\nPreview a macro’s text by mousing over the recommendations and search results - including ones based on dynamic content - and apply them with one click.\r\n\r\nOur powerful, typo-tolerant search engine allows you to find macros not only by title, but by content too, to give you that extra efficiency boost.\r\n\r\nThe icing on the cake: you’ll get a warning sign if a specific macro has already been used with a customer in any of his\u002Fher previous tickets.",overview:"Supercharge your agents with AI. Boost efficiency and productivity. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14992\u002Flive_cover_art\u002Fthumb\u002FAssist_Icon_ZD.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14992\u002Flive_cover_art\u002Fthumb2x\u002FAssist_Icon_ZD.png"},categories:[at],type:j,published_at:"2020-10-07T14:27:25.000+05:30",options:{redirect_url:pJ},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:30516,name:"hevo",display_name:"Hevo",description:"Looking to get your Freshdesk data to your database or data warehouse in real time?\r\n\r\nSimple configurations, extensive data transformation options, and near real-time replication of your data to the data warehouse or database of your choice. Hevo’s No Code Pipelines offer all this and much more! \r\n\r\nConfigure your Freshdesk Source within minutes and replicate your data safely and conveniently to a destination system in near real-time using Hevo’s No Code Pipelines. Hevo is analyst friendly. Our Models and Workflows make it very easy to prepare the data for deriving actionable business insights without needing specialised technical know-how. \r\n\r\nHevo currently offers over 50 integrations with databases, e-commerce sites, analytics apps, and cloud applications such as Freshdesk. \r\nSign up for a Free Trial and try out what Hevo can do for you!",overview:"Analyse Freshdesk data in your data warehouse",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61503\u002Flive_cover_art\u002Fthumb\u002Flogo.png.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61503\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png.png"},categories:[bZ,as,P],type:j,published_at:"2020-11-11T18:06:53.000+05:30",options:{redirect_url:"https:\u002F\u002Fhevodata.com\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:30609,name:"pubhub",display_name:"PubHub",description:"OVERVIEW\r\n\r\nPubHub is a knowledge base platform that really understands customer service. We know it's critical that customer service agents be able to find information quickly and accurately. And we know most customers wish they could do the same themselves, without having to seek help. That's why PubHub helps you create an amazing knowledge base for both internal and external audiences. \r\n\r\nPUBHUB FOR FRESHDESK\r\n\r\nPubHub's Chrome extension integrates automatically with Freshdesk, giving your customer service agents one-click access to your entire knowledge base. We use natural language processing to analyze your Freshdesk tickets, and automatically suggest relevant information from your knowledge base. \r\n\r\nFEATURES\r\n\r\n- Powerful Google like search experience with intuitive filters \r\n- Real-time knowledge suggestions based on ticket analysis\r\n- Amazing tools to help share information with customers",overview:"Knowledge base extension. Get real-time suggestions & Google-like search experience. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90603\u002Flive_cover_art\u002Fthumb\u002FPubHub_logo_400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90603\u002Flive_cover_art\u002Fthumb2x\u002FPubHub_logo_400X400.png"},categories:[ai,aD],type:j,published_at:"2020-10-30T13:50:45.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.pubhub.help\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:35912,name:"ticket_enrichment_app",display_name:"OCR and RPA App",description:"The OCR and RPA App performs the following functions:\r\n- OCR\u002FODR recognition with precision and at high speed: quick identification, separation, structuring, and exact allocation of images and documents via OCR & AI.\r\n- Automatic data enhancement: Enrichment of data in the case\u002Fticket itself with a dedicated process and handling instructions and relevant details (e.g. social insurance number)\r\n- Establishing facts is easy: Automated, precise, and quick determination of facts\u002Fcases (employment contract, leaflets, questionnaire, etc.)\r\n- No more a question of “who does what”: Precise assignment to the respective employees.\r\n- One way to 3rd party: Coherent preliminary treatment of incoming information for 3rd party Human Capital Management systems (SAP HCM, Oracle, Success Factors, etc.)\r\n- OCR data can be further processed via RPA (Robotic Process Automation) in 3rd party systems.\r\n\r\nWhy the OCR and RPA pays off for your company in terms of time and money:\r\n- Employees are assigned a (pre-) qualified ticket. They can immediately start with the essential processing.\r\n- The handling time drops significantly by up to 80%, resulting in reduced costs due to 30% savings in manpower\r\n- Valuable resources are freed up: Employees can fully focus on strategic tasks.\r\n\r\nThanks to the smart combination of Artificial Intelligence, Optical Document Recognition (ODR), Robotic Process Automation and Ticket Enrichment, your company benefits from:\r\n- Faster and more efficient processes\r\n- An automated containment of the daily paper flood\r\n- A timesaving and logical structure of electronic documents, PDF and scans\r\n- Zero programming effort, zero programming costs: Our AI docks on common ticketing systems via existing interfaces automatically and seamlessly – virtually on autopilot.\r\n\r\nPossible Data Formats are Excel, PDF, TXT, CSV, XML, JPG, BMP.",overview:"AI based OCR text recognition and RPA Robotic Process Automation, work hand in hand.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21953\u002Flive_cover_art\u002Fthumb\u002Fico_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21953\u002Flive_cover_art\u002Fthumb2x\u002Fico_logo.jpg"},categories:[at,M,ax],type:j,published_at:"2021-02-08T10:54:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.ai-works4u.com\u002Fdigitization\u002Fissue-tracking-systems\u002Ffreshdesk-ocr\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:iw,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:36631,name:"zonka_feedback",display_name:"Zonka Feedback",description:"Zonka Feedback helps global brands like Samsung, EY, Nikon, Lenovo, BCG, SAP and more to measure and improve the effectiveness and quality of their Customer Service and Support Team with customizable Surveys and Feedback Form. \r\n\r\nThings you can do with the Zonka Feedback and Freshdesk Integration\r\n\r\n* Trigger Email Surveys after a Ticket is updated or solved\r\n* Send Survey Question in every Email or Trigger sent via Freshdesk\r\n* Create Freshdesk Tickets based on Survey Responses\r\n* Sync Survey Response Data and CX Metrics to Freshdesk\r\n\r\nHere's what you can do with Zonka Feedback \r\n\r\n* Measure Customer Loyalty with Net Promoter Score (NPS) Surveys, Customers' perceived effort with Customer Effort Score (CES) Surveys and Customer Happiness with Customer Satisfaction (CSAT) Surveys. \r\n* Measure Support Agent performance and overall company performance on various CX Metrics\r\n* Increase your Survey Response Rate \r\n* Customize your surveys and ask any questions you like, along with open-ended comment boxes\r\n* See your Survey Responses in real-time \r\n* Set Alerts and Notifications for Survey Responses\r\n* Get real-time in-depth analytics and reports \r\n* Take action and close the feedback loop to win back customers and prevent churn",overview:"Measure customer satisfaction and quality of your customer support with Zonka Feedback for Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13663\u002Flive_cover_art\u002Fthumb\u002FZonka_Feedback_Logo__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13663\u002Flive_cover_art\u002Fthumb2x\u002FZonka_Feedback_Logo__1_.png"},categories:[Y,bb,bp],type:j,published_at:"2021-02-12T18:45:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fplatform.zonkafeedback.com\u002Fapp\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:37033,name:"sentisum",display_name:"SentiSum",description:"We know that as the volume of customer support conversations grows, it can be hard to stay responsive to your customer’s pain points.\r\n\r\nThat’s why we built SentiSum.\r\n\r\nWe want you to be able to understand reasons for contact at a granular level, regardless of scale. And to be able to prioritise customer-centric change across your organisation.\r\n\r\nHere’s how we help you reduce support ticket volume:\r\n\r\n- Truly understand reasons for contact in real-time\r\n- Automated, real-time tagging of customer contact.\r\n- Granular insight from all your customer contact channels, in one place.\r\n- Log in daily to review ticket drivers.\r\n- Answer the questions that other department leaders have in minutes.\r\n \r\nIn time for insight to be actionable\r\n\r\n- Timely trend and anomaly detection. Like real-time alerts on trending topics, and automatic tickets made for social comments that need your attention.\r\n- View topics trends over any time frame.\r\n- Conduct root cause analysis with ease.\r\n- Automatically route and prioritise tickets.\r\n\r\nAs an organisation\r\n\r\n- Get suggestions on which changes will most impact customer sentiment. So you can back up roadmap prioritisation with hard data.\r\n- Our CX reporting allows collaboration to flourish. Provide changemakers with a daily email digest and dashboard access, so they see customer issues their team can solve.\r\n- Remove time-consuming manual work by automating ticket tagging and analytics.\r\n\r\nReach out to us on support@sentisum.com for a product demo and learn about our free trial",overview:"Reduce tickets, tackle churn, simplify root cause analysis with AI-ticket tags\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33073\u002Flive_cover_art\u002Fthumb\u002Fsentisum_app_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33073\u002Flive_cover_art\u002Fthumb2x\u002Fsentisum_app_logo.png"},categories:[as,P,aa,M],type:j,published_at:"2021-03-02T14:00:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.sentisum.com\u002F?utm_source=Marketplace&utm_medium=freskdesk_appstore&utm_campaign=Referral"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:37765,name:"delighted-for-freshdesk",display_name:ix,description:"Delighted's Freshdesk integration includes three key features:\r\n1. The ability to trigger surveys following interactions in Freshdesk\r\n2. The ability to fully configure the events\u002Factions that trigger those surveys\r\n3. The ability to configure each component of your survey - all directly within the Delighted dashboard\r\n\r\nDelighted's Freshdesk integration is most often used for:\r\n- Post-support CSAT surveys (ex. triggering a survey directly following a ticket being solved in Freshdesk)\r\n- Quality Assurance (ex. verifying each agent's performance based on metrics like CSAT or CES)\r\n- Sales hand-off surveys (ex. how well were customers handed off from sales to CS representatives)\r\n- And much more!\r\n\r\nGive the Delighted+Freshdesk integration a try and start collecting customer feedback today!",overview:"Trigger Delighted surveys (ex. CSAT) based on interactions in Freshdesk (ex. ticket solved).",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56773\u002Flive_cover_art\u002Fthumb\u002Flogo_mark_delighted.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56773\u002Flive_cover_art\u002Fthumb2x\u002Flogo_mark_delighted.png"},categories:[Y,bb,bp],type:j,published_at:"2021-05-19T13:26:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fhelp.delighted.com\u002Farticle\u002F520-the-freshdesk-integration?utm_source=freshdesk&utm_medium=partner"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:38244,name:"8x8_chat_apps",display_name:"8x8 Chat Apps",description:iy,overview:"Connect all your Chat Apps channels to Freshdesk ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44283\u002Flive_cover_art\u002Fthumb\u002F8x8_RedSquare_Logo_RGB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44283\u002Flive_cover_art\u002Fthumb2x\u002F8x8_RedSquare_Logo_RGB.png"},categories:[N,ad],type:j,published_at:"2021-03-26T09:02:23.000+05:30",options:{redirect_url:iz},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:39419,name:"monday-for-freshdesk",display_name:"monday",description:"Monday.com is a team management platform that enables organizations to unify and manage tasks, projects, and teamwork from one place. \r\n\r\nWith the Freshdesk-Monday.com integration, you can seamlessly convert tickets from Freshdesk into tasks\u002Fprojects and get real-time updates on changes, delays and keep your customers informed directly from monday.com. \r\n\r\nThis integration helps you stay on top of the issue by giving real-time updates across support, sales, engineering teams whenever a field on monday.com is updated. With complete visibility into the issue, this helps unify your customer communication and deliver the best experience.",overview:"Connect your CS team to product, R&D & sales teams and streamline information across the company.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91493\u002Flive_cover_art\u002Fthumb\u002Fmonday_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91493\u002Flive_cover_art\u002Fthumb2x\u002Fmonday_logo.png"},categories:[Y,ak,M,ax],type:j,published_at:"2021-04-28T14:14:04.000+05:30",options:{redirect_url:"https:\u002F\u002Fmonday.com\u002Fmarketplace\u002F113"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:aG,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:39636,name:"zalo_by_8x8",display_name:"Zalo by 8x8",description:iy,overview:"Connect Zalo and all your other Chat Apps channels to Freshdesk ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63693\u002Flive_cover_art\u002Fthumb\u002FZalo_by_8x8.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63693\u002Flive_cover_art\u002Fthumb2x\u002FZalo_by_8x8.png"},categories:[N,ad],type:j,published_at:"2021-04-28T14:13:14.000+05:30",options:{redirect_url:iz},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:39637,name:"kakaotalk_by_8x8",display_name:"KakaoTalk by 8x8",description:iy,overview:"Connect KakaoTalk and all your other Chat Apps channels to Freshdesk ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73693\u002Flive_cover_art\u002Fthumb\u002FKakao_by_8x8.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73693\u002Flive_cover_art\u002Fthumb2x\u002FKakao_by_8x8.png"},categories:[N,ca,ad,bn],type:j,published_at:"2021-04-28T14:13:04.000+05:30",options:{redirect_url:iz},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:39883,name:"transifex_integration",display_name:"Transifex Integration",description:"Quality customer service to international clients made easy.\r\n\r\nWith a powerful set of translation tools and features, Transifex makes it easy to localize your apps and content from start to finish.\r\n\r\nNot only will agents now be able to communicate with clients in several languages, but with the help a handy button on the left bottom of the screen, agents can translate the entire Freshdesk platform to a language of their choice.\r\n\r\nIn addition to this, Transifex enables you to translate you entire knowledge base on Freshdesk.\r\n\r\nSome other features include:\r\n\r\n1)File & content hosting\r\n2)Team management & collaboration\r\n3)Powerful translation tools\r\n4)Manage your translation workflows\r\n5)Detailed insights & reporting",overview:"Localize apps and content easily with Transifex's translation tools and features.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38893\u002Flive_cover_art\u002Fthumb\u002FTX_Symbol_big_1x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38893\u002Flive_cover_art\u002Fthumb2x\u002FTX_Symbol_big_1x.png"},categories:[aa,M],type:j,published_at:"2023-01-06T08:32:35.000+05:30",options:{redirect_url:"https:\u002F\u002Fhelp.transifex.com\u002Fen\u002Farticles\u002F6216053-freshdesk?utm_source=marketplace&utm_medium=referral&utm_campaign=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"transifex",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40228,name:"toggl_track",display_name:"Toggl Track",description:"Whether you're a team of one or a team of 1000, Toggl Track is all about saving you time and money—and from anxiety. \r\n\r\nThis integration helps you keep track of how much time agents and freelancers spend on a ticket. This insight can help streamline workflow processes and boost productivity.\r\n\r\nNot only can you track time spent on a ticket, you can also keep track of idle time spent on a ticket and enable tracking reminders that ensure that ticket responses are sent out in a timely manner.\r\n\r\nFeatures:\r\n-Streamlined, easy-to-use time tracking\r\n-Pomodoro timer\r\n-Idle detection\r\n-Flexible and powerful reporting\r\n-Works everywhere",overview:"Optimize workflows and time spent on tickets with Toggl Track.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82204\u002Flive_cover_art\u002Fthumb\u002FTogglTrack_Icon_Dark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82204\u002Flive_cover_art\u002Fthumb2x\u002FTogglTrack_Icon_Dark.png"},categories:[aa,M],type:j,published_at:"2021-05-10T17:38:33.000+05:30",options:{redirect_url:"https:\u002F\u002Ftoggl.com\u002Ftrack\u002Fintegrations\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40650,name:"data_sync_by_hubspot",display_name:"Data sync by HubSpot",description:"Sync Freshdesk contacts without manual data entry or messy, time-consuming imports.\r\n\r\nHere’s what you get with Data Sync by HubSpot:\r\n\r\nTwo-way sync: Data is shared between Freshdesk and HubSpot in real time\r\nDefault field mappings: Set-up is quick with out-of-the-box field mappings already created for you\r\nHistorical syncing: Your existing data will sync right away, and updates will sync as they happen",overview:"Sync data between Freshdesk and HubSpot without manual data entry or messy, time-consuming imports.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05604\u002Flive_cover_art\u002Fthumb\u002F512x512_intercom_sprocket_web_color_copy.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05604\u002Flive_cover_art\u002Fthumb2x\u002F512x512_intercom_sprocket_web_color_copy.png"},categories:[Y,ba,ak,ab,P],type:j,published_at:"2021-05-18T13:45:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fecosystem.hubspot.com\u002Fmarketplace\u002Fapps\u002Fcustomer-service\u002Fhelp-desk\u002Ffreshdesk-data-sync?utm_campaign=freshdesk&utm_medium=referral&utm_source=marketplace"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40712,name:"intalkio_for_freshdesk_crm",display_name:"intalk.io for Freshdesk CRM",description:"intalk.io is an Omnichannel Customer Interaction Platform that helps you convert more leads on phone and manage service calls inside Freshdesk CRM. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. Through a single unified interface, agents can manage all interactions from a single screen thus enhancing productivity and staying contextual. intalk.io is trusted by 300+ customers, 12+ business verticals with a presence in 15+ countries.\r\n\r\nEnable calling inside Freshdesk with Click2Call, Outbound, Voice Logs, Reporting, and more. \r\n- Single Sign-On: When an agent logins to Freshdesk. it auto-logs in the agent into the intalk.io platform as well \r\n- Click2Call: Agents can directly call the customer by clicking the customer phone # right inside Freshdesk from the browser \r\n- Customer Info Pop-Up: When the call connects with customer, agent can view detailed customer information including history, any open tickets or take action such as open new tickets, etc.\r\n- Reporting and Voice Logs: All calls done from Freshdesk are recorded and detailed reporting is available to monitor agent performance",overview:"Enable calling inside Freshdesk with Click2Call, Outbound, Voice Logs, Reporting, and more.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21704\u002Flive_cover_art\u002Fthumb\u002FIntalk_Logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21704\u002Flive_cover_art\u002Fthumb2x\u002FIntalk_Logo.jpg"},categories:[N,aj],type:j,published_at:"2021-05-25T13:46:48.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.intalk.io\u002Ffreshdesk-crm-integration\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40806,name:"go_cloudee",display_name:"Go Cloudee",description:"ClouDee's On Demand Call Center which transforms the way your businesses uses communication systems and interact with Customers to track communications and manage sales opportunities.\r\n\r\nKey points to meet your business needs:\r\n\r\n-\u003EWe provide complete Cloud PBX Solution with On Demand Call center features.\r\n-\u003EAccess to unlimited local numbers and International numbers\r\n-\u003ESimple to set up and access system with detailed Reports and unlimited call recording storage.\r\n-\u003EEasy to integrate with 3rd party CRM.\r\n-\u003EFlexibility with cost saving.\r\n\r\nFreshdesk - When a customer calls via Cloudee, a ticket will be created in Freshdesk. The full information about the call will be added to Freshdesk as the public note after the agent hangs up the phone, including the pressed digit and the call recording.",overview:"Gocloudee is a disruptive communication platform provider for Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60804\u002Flive_cover_art\u002Fthumb\u002FGocloudee_logo.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60804\u002Flive_cover_art\u002Fthumb2x\u002FGocloudee_logo.jpeg"},categories:[N,Q,O,$],type:j,published_at:"2021-05-24T11:09:26.000+05:30",options:{redirect_url:"http:\u002F\u002Fgocloudee.com\u002Fcloudee-integrations\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40830,name:"surveystance_-_oneclick_feedback",display_name:"SurveyStance - OneClick Feedback",description:"Embed emoji based customer feedback survey directly into your Freshdesk ticket template and automatically send feedback surveys each time a ticket is closed or resolved. Customer can click a smiley emoji to share their quick feedback and even prompt those happy customers to leave a positive review on specified online review sites.\r\n\r\nSurveyStance allows users to embed their OneClick Surveys directly within ticket notification templates. Capture key ticket data automatically and connect the ticket data to specific survey feedback.\r\n\r\nOnce customers clicks on feedback they are directed to a landing page where they are share additional feedback.\r\n\r\nCreate custom landing pages depending on user feedback and prompt those users with **positive** feedback to leave a review on places like Google Reviews, Yelp, etc. This is a great way to boost positive reviews!\r\n\r\nCommon uses cases:\r\n-Embed a OneClick Feedback Survey into the 'notification template' for closed\u002Fresolved cases to allow customers to share feedback.\r\n-Add a Feedback Survey within your Freshdesk Signature where customers can click to share feedback at any point in the process.\r\n\r\nVisit https:\u002F\u002Fportal.surveystance.com to create your first survey and get started!",overview:"Embed emoji based customer feedback survey directly into your Freshdesk ticket template.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03804\u002Flive_cover_art\u002Fthumb\u002FSurveyStance_Feedback_Survey.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03804\u002Flive_cover_art\u002Fthumb2x\u002FSurveyStance_Feedback_Survey.png"},categories:[Y,ab,P,bp],type:j,published_at:"2021-05-25T13:46:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.surveystance.com\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"SurveyStance",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:40870,name:"freshdesk_portal_theme_breezy_plus",display_name:"Freshdesk portal theme Breezy Plus",description:"Extended built-in features not offered by default Freshdesk\r\n\r\nThis custom Freshdesk portal theme features a nice-looking design created by professional designers and additional built-in features. It combines best practices of Freshdesk customization that aren’t provided by default Freshdesk.\r\n\r\nA sticky header lets your customers see the menu at all times. Other built-in features are side navigation for easier usage of your customer support center, categories with icons on the home page, prev\u002Fnext buttons to see previous and next articles, and custom links in the header and footer.\r\n\r\nThis theme helps you save up to $400 since it offers a customized portal and you don’t have to pay for every customization step. You can either keep this theme as it is or add branding and extra customization.\r\nFormatting options in articles\r\n\r\nAdditional formatting components extend your Freshdesk customer portal. They make articles more attractive and engaging with features like fonts, tabs, accordions, callout blocks, tables, images, videos, Font awesome, etc. \r\n\r\nTest the live demo to check out the visual design and functionality of the Breezy Plus theme for the Freshdesk portal: https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-breezy-plus You can install the template on your customer portal immediately after the purchase or get it installed by our developers free of charge. \r\n\r\nAdditional services for Freshdesk themes\r\n* Branding creates a seamless experience for your customers because it allows you to add the same logo, colors, fonts, and icons as on your main website.\r\n* Customization helps you create a unique support portal that will meet all your needs. \r\n* Extensions let you improve the default functionality of your customer portal. They include side navigation, table of contents, alerts, and many other features. \r\n\r\nCreate a professional-looking and powerful Freshdesk portal with the custom Breezy Plus theme.",overview:"A custom portal theme that combines best practices of Freshdesk customization and saves up to $400.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07804\u002Flive_cover_art\u002Fthumb\u002FFreshdesk_portal_theme_Breezy_Plus_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07804\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk_portal_theme_Breezy_Plus_logo.png"},categories:[aO,ai,aD],type:j,published_at:"2021-05-26T11:05:53.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-breezy-plus?utm_source=apps-freshdesk&utm_medium=app&utm_campaign=breezy-plus-app"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Breezy Themes",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:41156,name:"import_to_freshdesk",display_name:pK,description:"Looking for a quick and simple tool to import all essential data from CSV to Freshdesk? You’ve come to the right place. This app allows you to upload large CSV files with an unlimited number of rows. Import a large amount of data in just a few clicks. \r\n\r\nREASONS TO TRY THIS APP\r\nIntuitive design;\r\nFree testing;\r\nA robust feature set, out-of-the-box field mapping;\r\nEliminates redundant manual work;\r\nCosts less than your time;\r\nMade by an Authorized Freshworks partner (Help Desk Migration)\r\n\r\nOBJECTS YOU CAN IMPORT TO FRESHDESK\r\n\r\nHelp desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\nCustom fields.\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags;\r\nAttachments.\r\n\r\nCheck out the Instructions section for more details, and try the app today!",overview:"Automated import to Freshdesk",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65114\u002Flive_cover_art\u002Fthumb\u002Frsz_import_data.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_import_data.png"},categories:[aW,ab,P],type:j,published_at:"2021-06-03T09:27:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=import-to-Freshdesk-app&utm_content=visit-site-to-install-button"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:41158,name:"export_freshdesk",display_name:pL,description:"This app is a perfect tool to export Freshdesk Tickets, Contacts, Companies, etc., to CSV. Not only can you automate your data export and eliminate manual work!\r\n\r\nWHY YOU SHOULD TRY THIS APP\r\nEasy to use, straightforward export process;\r\nTest for free;\r\nA robust feature set, out-of-the-box field mapping;\r\nGo-to customization via pre-built custom options\r\nSupport plans for excellent migration experience\r\nGet results quickly; \r\nCosts less than your time;\r\nMade by Help Desk Migration, an Authorized Freshworks partner\r\n\r\nOBJECTS YOU CAN EXPORT FROM FRESHDESK\r\n\r\nHelp desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags;\r\nAttachments.",overview:"Export help desk and knowledge base data from Freshdesk\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85114\u002Flive_cover_art\u002Fthumb\u002Frsz_image_10__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_image_10__1_.png"},categories:[aW,ab,P],type:j,published_at:"2022-10-07T11:43:57.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=export-to-freshdesk-app&utm_content=visit-site-to-install-button"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:41159,name:"backup_data",display_name:pM,description:"Backing up the help desk data is essential for business. This app allows backing up Freshdesk ticket, customer, and knowledge base data in just a few minutes. The process is 100% cloud-based, which means you don’t need to spend time installing anything. Sign in and get started right away. \r\n\r\nTHIS APP IS FOR YOU BECAUSE YOU GET\r\nEasy backup configuration;\r\nFree testing;\r\nBackup all essential data;\r\nSupport packages;\r\nPre-built customization options;\r\nQuick results; \r\nMade by Help Desk Migration, an Authorized Freshworks partner\r\n\r\nFRESHDESK DATA YOU CAN BACKUP\r\n\r\nHelp desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags;\r\nAttachments.",overview:"Freshdesk ticket, customer, and knowledge base data backup simplified.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95114\u002Flive_cover_art\u002Fthumb\u002Frsz_image_11.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_image_11.png"},categories:[aW,an,P],type:j,published_at:"2022-10-10T07:52:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=backup-freshdesk-data-app&utm_content=visit-site-to-install-button"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:42231,name:"invoice_processing_app",display_name:"Invoice processing app",description:"The app processes incoming invoices in Freshdesk, reads out data such as invoice number, date and amounts and makes them available as information in the ticket system.\r\n\r\nAll information can also be provided in an additional .csv or .txt file and later imported into a financial accounting system, for example.\r\n\r\nThe app processes the following file formats: .pdf, .docx, .xlsx, .odf.",overview:"The app processes incoming invoices in Freshdesk and provides the invoice data in .csv files",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13224\u002Flive_cover_art\u002Fthumb\u002Fico_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13224\u002Flive_cover_art\u002Fthumb2x\u002Fico_logo.jpg"},categories:[bs,av],type:j,published_at:"2021-07-08T11:51:53.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.ai-works4u.com\u002Fdigitization\u002Fissue-tracking-systems\u002Ffreshdesk-invoice-processing\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:iw,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:42564,name:"human_resources_management_app",display_name:"Virtual Customer Service App",description:"With our Freshdesk Virtual Customer Service App, you can let our AI-Agents work for you – directly from the cloud. 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Our AI agents don’t mind doing paperwork but, on the contrary, are fully dedicated to transmitting documents and certificates to automatically archive all documents in the electronic file system.\r\n\r\nSmart software self-starters: Our AI-Agents are virtual all-rounders and can easily use popular software solutions – directly from the cloud or, if requested, also on a computer via a user interface. In addition, our AI-Agents learn exceptionally fast when it comes to using new software solutions and\u002For applications.\r\n\r\nUpon instruction and active: Within no time, our AI agents process the desired issue, triggered by a forwarded ticket or autonomously by a defined set of rules.",overview:"Manage sales, employee and finance lifecycles in Freshdesk fully automated.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46524\u002Flive_cover_art\u002Fthumb\u002Fico_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46524\u002Flive_cover_art\u002Fthumb2x\u002Fico_logo.jpg"},categories:[Y,bd,az],type:j,published_at:"2021-07-13T14:18:35.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.ai-works4u.com\u002Fdigitization\u002Fissue-tracking-systems\u002Ffreshdesk-hr\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:iw,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:43723,name:"zluri_for_freshdesk",display_name:"Zluri For Freshdesk",description:"Zluri is an enterprise SaaS Management Platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard. \r\n\r\nAs organizations grow, So do the SaaS applications used by them, and along with grows the complexity in managing the applications. The fact that anyone can sign up for a SaaS app and start using it, Sometimes keeps the IT team unaware of what apps are being in the organization. It increases security & compliance risks while leading to unnecessary spending on redundant applications & unused licenses. The traditional method of tracking all subscriptions through spreadsheets is inefficient here. Zluri provides an intelligent solution to manage all your software subscriptions.\r\n\r\nWith direct integration with Freshdesk, you can easily track which users hold Freshdesk licenses, how frequently they use Freshdesk & Which features they are using. You will get detailed usage & engagement metrics for each user on the Freshdesk platform. Also, you can manage license ownership, provision Freshdesk accounts for users.",overview:"Discover, Manage & monitor Freshdesk users & licenses ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32734\u002Flive_cover_art\u002Fthumb\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32734\u002Flive_cover_art\u002Fthumb2x\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png"},categories:[ap,b$,eJ,aa,M],type:j,published_at:"2021-08-18T14:53:55.000+05:30",options:{redirect_url:iA},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:43964,name:"customergauge_create_ticket_on_survey_completion",display_name:"CustomerGauge (Create Ticket on Survey Completion)",description:"Close the Loop with your customers in real-time!\r\n\r\nThis app allows you to create a Support Ticket in Freshdesk as soon as a CustomerGauge survey gets completed. This helps if your organization is already closing the loop using Freshdesk. \r\n\r\nCustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level.\r\nCustomerGauge is recognized as the top VoC software for B2B by Gartner in the most recent Critical Capabilities report. Built from the ground up to cater to the more complex B2B account environment, the CustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level and distributes this information in real-time to front-line employees so businesses can proactively retain and grow accounts faster. Account Experience also takes the guesswork out of the experience ROI equation by linking all account metrics and sentiment directly to revenue so you can maximize buy-in from the c-suite ensuring long-term program success and cultural transformation.",overview:"Create a Support Ticket in Freshdesk when a CustomerGauge survey gets completed. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46934\u002Flive_cover_art\u002Fthumb\u002FBrandmark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46934\u002Flive_cover_art\u002Fthumb2x\u002FBrandmark.png"},categories:[as,P,Q,O],type:j,published_at:"2021-09-07T14:57:19.000+05:30",options:{redirect_url:"http:\u002F\u002Fsupport.customergauge.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F5000870630-outgoing-webhook-push-survey-results-to-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Customergauge",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:44834,name:"chatbot",display_name:"ChatBot",description:"ChatBot is an all-in-one platform that empowers you to build conversational chatbots without coding. By adding it to Freshdesk, you can start using chatbots to grow your customer contact base and collect support tickets in a more natural, conversational way. You no longer have to choose between personalization and automation. Get both with the ChatBot and Freshdesk integration. Streamline your customer communication and build better, long-lasting relationships.\r\n\r\nOnce installed, ChatBot lets you:\r\n\r\n- Extract customer contact details from ongoing chats and pass them to your Freshdesk account automatically.\r\n- Create support tickets out of chatbot chats and send them to Freshdesk. Smoothly manage your customer communication in one place.",overview:"Collect tickets and contact details through a chatbot and send them to your Freshdesk account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43844\u002Flive_cover_art\u002Fthumb\u002Fchatbot_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43844\u002Flive_cover_art\u002Fthumb2x\u002Fchatbot_logo.png"},categories:[N,ad,Q,O],type:j,published_at:"2021-09-23T17:04:06.000+05:30",options:{redirect_url:"http:\u002F\u002Fwww.chatbot.com\u002Fintegrations\u002Ffreshdesk\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=freshdesk-listing&utm_content=main-button"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:48209,name:"oneblink_lcs",display_name:"OneBlink LcS",description:"OneBlink LcS allows customers to create an unlimited number of \r\ncustomised forms with inbuilt connectors into each customer’s Freshdesk \r\nand Freshservice instance. Using OneBlink to create your custom forms \r\nand\u002For web\u002Fmobile apps, customers can create their own unique and \r\npowerful front-end experience for users and seamlessly map that data to \r\nthe relevant Freshworks product.",overview:"OneBlink LcS is a powerful low-code builder for custom smart forms, \r\nweb\u002Fmobile apps and workflows",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90284\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90284\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[aC,ab,P,aa,M],type:j,published_at:"2021-12-23T11:07:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.oneblink.io\u002Ffreshdesk-integration?utm_source=freshworks&utm_medium=affiliate&utm_campaign=freshworks%20marketplace&utm_content=signup%20enquiry"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"OneBlink Support",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Custom front-end form & app builder",addons:a},{id:48271,name:"databox",display_name:"Databox",description:"Databox is a decision-making platform built to help you track performance, discover insights and understand what's going on with your business. It connects your cloud services, spreadsheets, databases, and custom integrations to organize all of your business KPIs in one place. Databox will deliver your metrics via mobile, browser, big screen, Apple Watch®, and even Slack.\n \nView analytics data from Freshdesk, HubSpot, Google Analytics, SEMRush, Wistia, Drift, Youtube, Facebook Advertising, Instagram, Twitter, and many more sources in just a few clicks. You can easily pull all of your KPIs into one place, build your own dashboards with no coding required, set measurable goals to track your progress, and get performance alerts, recommendations or important KPIs delivered to you when they matter most. Used by thousands of Freshdesk customers in total, Databox is focused on serving the needs of Freshdesk customers.",overview:"Business Analytics Platform & KPI Dashboards",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17284\u002Flive_cover_art\u002Fthumb\u002Fdatabox_big_1200.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17284\u002Flive_cover_art\u002Fthumb2x\u002Fdatabox_big_1200.png"},categories:[as,P],type:j,published_at:"2021-12-27T13:17:29.000+05:30",options:{redirect_url:"https:\u002F\u002Fdatabox.com\u002F?utm_source=Freshdeske&utm_medium=Marketplace&utm_campaign=Integration%20marketplace"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:50157,name:"quinoa_theme",display_name:"Quinoa Theme",description:"Quinoa is a full-featured Freshdesk theme. It features a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs. Like all our themes, you can design, build, and launch your Customer Portal with minimal coding.\r\n\r\nHere are the features of this theme:\r\n- Full responsive design\r\n- Customizable images and icons\r\n- Easy access to update colors of the components\r\n- Fully compatible with Freshdesk\r\n- Live demo is available so you can see the design of every page\r\n\r\nFind out more about Quinoa theme and see the demo on our website:\r\nhttps:\u002F\u002Ftaazathemes.com\u002Fproduct\u002Fquinoa\u002F",overview:dM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75105\u002Flive_cover_art\u002Fthumb\u002Fquinoa_marketplace_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75105\u002Flive_cover_art\u002Fthumb2x\u002Fquinoa_marketplace_icon.png"},categories:[aO,ai,aD],type:j,published_at:"2022-02-22T17:08:10.000+05:30",options:{redirect_url:"https:\u002F\u002Ftaazathemes.com\u002Fproduct\u002Fquinoa\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:cA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Clean and highly customizable theme",addons:a},{id:50160,name:"granola_theme",display_name:"Granola Theme",description:"Granola is a full-featured Freshdesk theme. It features a clean layout with half-width hero image on the homepage. It comes with six custom blocks to highlight key information. These custom blocks can be linked to any URLs - both internal and external. Like all our themes, you can design, build, and launch your Customer Portal with minimal coding.\r\n\r\nHere are the features of this theme:\r\n- Full responsive design\r\n- Customizable images and icons\r\n- Easy access to update colors of the components\r\n- Fully compatible with Freshdesk\r\n- Live demo is available so you can see the design of every page\r\n\r\nFind out more about Granola theme and see the demo on our website:\r\nhttps:\u002F\u002Ftaazathemes.com\u002Fproduct\u002Fgranola\u002F",overview:dM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06105\u002Flive_cover_art\u002Fthumb\u002Fgranola_marketplace_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06105\u002Flive_cover_art\u002Fthumb2x\u002Fgranola_marketplace_icon.png"},categories:[aO,ai,aD],type:j,published_at:"2022-02-22T17:07:46.000+05:30",options:{redirect_url:"https:\u002F\u002Ftaazathemes.com\u002Fproduct\u002Fgranola\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:cA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:gs,addons:a},{id:50387,name:"xmatters",display_name:"xMatters",description:"Streamline ticket response by automatically notifying on-call resources when xMatters gets a signal from Freshdesk about a new ticket. Responders can take ownership or initiate an incident with the press of a button, and the ticket is updated automatically with details from xMatters.\r\nThe integration between Freshdesk and xMatters lets you and your team: \r\n• Notify a specific agent or the on-call members in a group assigned to the ticket on their preferred device. \r\n• Claim ownership as the responder, assigning the ticket to themselves, or initiate an incident with the tap of a button. \r\n• Add notes to the ticket when they respond. \r\n• Once the incident is resolved in xMatters, update the status of the ticket in Freshdesk from the original notification. \r\nIf you don’t have an xMatters account yet, sign up for free at https:\u002F\u002Fwww.xmatters.com\u002Fsignup",overview:"Notify on-call resources, automate resolution, and initiate incidents in response to a new ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78305\u002Flive_cover_art\u002Fthumb\u002Fxmatters512-512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78305\u002Flive_cover_art\u002Fthumb2x\u002Fxmatters512-512.png"},categories:[ap,cx,ec,aS,O],type:j,published_at:"2023-09-18T11:14:09.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.xmatters.com\u002Fintegration\u002Ffreshdesk\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:53288,name:"freshdesk_inside_whatsapp_web",display_name:"LookUp for Freshdesk",description:"Sync your Freshdesk contacts with WhatsApp Web using the integration through which you can handle the tickets associated with WhatsApp contacts.\r\n\r\nThe features of the extension are as follows:\r\n-Create Freshdesk contacts from WhatsApp Web\r\n-Add tickets for any Freshdesk contact from WhatsApp Web\r\n-View the tickets pertaining to any Freshdesk contact inside WhatsApp Web\r\n-View and add notes for the tickets associated with a particular contact",overview:"Manage Freshdesk contacts and tickets from WhatsApp Web",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88235\u002Flive_cover_art\u002Fthumb\u002Fhigh-resolution%20logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88235\u002Flive_cover_art\u002Fthumb2x\u002Fhigh-resolution%20logo%20%281%29.png"},categories:[Y,ba,aO,ai],type:j,published_at:"2023-01-11T13:50:11.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Ffreshdesk-inside-whatsapp-web"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:54952,name:"pro_backup_dev_",display_name:"Pro Backup for Freshdesk",description:"Have you ever lost business-critical data in Freshdesk?\r\n\r\nBe safe, and start protecting your Freshdesk account today with Pro Backup. Pro Backup backs up all relevant data in your Jira account in a secured and automated way:\r\n\r\n* Automated & safe: We backup your account once every 24 hours and store everything with heavy encryption on our servers. \r\n* Snapshots: Look up previous versions of your tickets, contacts and comments and create copies back to your account\r\n* Restore: If a ticket or a contact was deleted, you can recover and restore it with just a few clicks.\r\n* Accessible: We offer the option to sync your backups to your Google Drive in easily readable Google Sheets. 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Get started with your data quickly. Our frictionless onboarding process means it’s easy to connect and act on insights immediately. We do the work to ensure the uniqueness of your organization is part of the integration.\r\nVisit Supportlogic.com now to request a free demo!\r\n\r\nSupportLogic SX Applications\r\nOur SupportLogic SX platform and applications are designed to transform your support from reactive to proactive and predictive.\r\n\r\nTake Your Support Operations to the Next Level \r\nWhen you connect SupportLogic to Freshdesk, you unlock a myriad of benefits.\r\n- Signal Extraction and AI\u002FML Analysis\r\n- Case Escalation Prediction\r\n- AI-Powered Case Backlog Management\r\n- Intelligent Case Routing\r\n- Agent Coaching and Optimization\r\n- Case & Customer Sentiment Analysis\r\n- Customer Churn Prediction\r\nRead more about our SX platform and applications or Request a demo with SupportLogic now by visiting Supportlogic.com!\r\n\r\nLevel up your Support Workflow\r\nOur Freshdesk integration enables you to manage support cases and customers from right within SupportLogic.\r\nRead and write directly to Freshdesk – keeping your workflow in one place.\r\n\r\nBuild on What You Already Know\r\nSupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Freshdesk environment. There’s no “rip and replace” or deep coding required.\r\n\r\nSimply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.\r\n\r\nSecure, No-Hassle Integration\r\nAs part of your setup and onboarding process, SupportLogic does all the data migration and ongoing integration setup between your Freshdesk and SupportLogic instances. We make it easy for you to begin reading and acting on customer signals in your case interactions fast, providing for rapid adoption and ROI.\r\n\r\nFind out more about adding SupportLogic to your Freshdesk deployment today or Request a demo with SupportLogic now by visiting Supportlogic.com!",overview:"SX platform and applications will transform your support from reactive to proactive and predictive.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85965\u002Flive_cover_art\u002Fthumb\u002FSL-logo-400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85965\u002Flive_cover_art\u002Fthumb2x\u002FSL-logo-400.png"},categories:[at,as,P,aa,M],type:j,published_at:"2023-01-30T11:54:42.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.supportlogic.com"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:57118,name:"almond_theme",display_name:"Almond Theme",description:"Almond is a full-featured Freshdesk theme. 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It features a clean layout with half-width hero image on the homepage. It comes with six custom blocks to highlight key information. These custom blocks can be linked to any URLs - both internal and external. Like all our themes, you can design, build, and launch your Customer Portal with minimal coding.\r\n\r\nHere are the features of this theme:\r\n- Full responsive design\r\n- Customizable images and icons\r\n- Easy access to update colors of the components\r\n- Fully compatible with Freshdesk\r\n- Live demo is available so you can see the design of every page\r\n\r\nFind out more about Nachos theme and see the demo on our website:\r\nhttps:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fnachos-freshdesk-theme\u002F",overview:dM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22175\u002Flive_cover_art\u002Fthumb\u002FNachos360.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22175\u002Flive_cover_art\u002Fthumb2x\u002FNachos360.png"},categories:[aO,ai,aD],type:j,published_at:"2023-05-10T20:29:08.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fnachos-freshdesk-theme\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:cA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:gs,addons:a},{id:57123,name:"waffle_theme",display_name:"Waffles Theme",description:"Waffles is a full-featured Freshdesk theme. It features a clean layout with half-width hero image on the homepage. It comes with six custom blocks to highlight key information. These custom blocks can be linked to any URLs - both internal and external. Like all our themes, you can design, build, and launch your Customer Portal with minimal coding.\r\n\r\nHere are the features of this theme:\r\n- Full responsive design\r\n- Customizable images and icons\r\n- Easy access to update colors of the components\r\n- Fully compatible with Freshdesk\r\n- Live demo is available so you can see the design of every page\r\n\r\nFind out more about Waffles theme and see the demo on our website:\r\nhttps:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fwaffles-freshdesk-theme\u002F",overview:dM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32175\u002Flive_cover_art\u002Fthumb\u002FWaffles360.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32175\u002Flive_cover_art\u002Fthumb2x\u002FWaffles360.png"},categories:[aO,ai,aD],type:j,published_at:"2023-05-10T20:29:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fwaffles-freshdesk-theme\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:cA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:gs,addons:a},{id:58189,name:"softphone_pro",display_name:"Softphone.Pro",description:"Softphone.Pro is a professional program phone (softphone) for call centers, sales teams, and help desks\r\n- simple interface, any action takes just 2 clicks;\r\n- call record and cloud upload (Google Drive, OneDrive, Dropbox, others);\r\n- easy integration with CRM system and industry software;\r\n- online stats, analytics and numerous reports.\r\n\r\nCapabilities after integration with Freshdesk\r\n- displays company and caller's name at the time of call;\r\n- shows a customer card in the CRM after clicking on the client's name in the softphone.\r\n\r\nUser roles\r\nAdministrator has full access to all the functions, settings, and reports and can see the call log and manage agents and team supervisors.\r\nSupervisor has limited access and can see info about subordinated teams only.\r\nAgents have limited access into Team account and can see their personal stats (calls and time worked).\r\n\r\nReports\r\nReports show work quality in terms of key indicators.\r\nAny report is supplemented by a chart and call history.\r\nYou can set filters and group data by time, for any parameter there are tips with proper description.\r\n\r\nControl\r\nAgent status is shown in real time.",overview:"For call centers, sales teams, and help desks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98185\u002Flive_cover_art\u002Fthumb\u002Flogo500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98185\u002Flive_cover_art\u002Fthumb2x\u002Flogo500.png"},categories:[N,$],type:j,published_at:"2022-10-18T13:21:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fsoftphone.pro\u002Fen\u002Findex"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"vedisoft",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:58367,name:"everhour",display_name:"Everhour",description:"We at Everhour want to make time tracking easier for you. Part of that involves helping you track time from within the apps you use daily, like Freshdesk!\r\n\r\nOur Freshdesk time tracking integration shows the \"Start Timer\" button on every support ticket, so your team can track time without leaving what they’re doing. When you start the timer on a ticket, Everhour will take the ticket’s id, title, contact person, and ticket URL, join it all together and start the timer on your personal timesheet in Everhour.",overview:"Intuitive and simple Freshdesk time tracking integration!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76385\u002Flive_cover_art\u002Fthumb\u002Feverhour-logo-400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76385\u002Flive_cover_art\u002Fthumb2x\u002Feverhour-logo-400.png"},categories:[as,P,aa,M],type:j,published_at:"2022-09-16T13:19:02.000+05:30",options:{redirect_url:"https:\u002F\u002Feverhour.com\u002Fintegrations\u002Ffreshdesk-time-tracking"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:58432,name:"crowdin_-_translate_localize_knowledge_base",display_name:"Crowdin - Translate & localize knowledge base",description:"Make your Freshdesk knowledge base multilingual to support your global customers. Freshdesk integration allows you to synchronize knowledge base content with your localization project and deliver translations back to Freshdesk in a few clicks.\r\nYour translators can use Glossaries, Translation Memory, and other localization resources you’ve added to your project. This will help to keep translations consistent across languages.",overview:"Translate & localize the Freshdesk knowledge base with Crowdin",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23485\u002Flive_cover_art\u002Fthumb\u002Fcrowdin.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23485\u002Flive_cover_art\u002Fthumb2x\u002Fcrowdin.png"},categories:[ai,aa,M,cP],type:j,published_at:"2022-09-16T13:19:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fstore.crowdin.com\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Translate & localize knowledge base",addons:a},{id:58651,name:"mollie_payments",display_name:"Mollie Payments",description:"The Mollie payment app for Freshdesk gives you seamless insight into your customer’s payment data. Instead of switching between systems you can easily manage your customers requests from Freshdesk only. Besides that all customer details are automatically assigned to the right customer via their email or phone number. \r\n\r\nIn the case a payment is not linked to the correct customer, you can still find it by searching on description or name and manually link the transaction to the corresponding customer profile. \r\n\r\nThe Mollie payment app will automatically sync the following payment data to your Freshdesk environment: \r\n- Payments\r\n- Orders\r\n- Refunds\r\n- Shipments\r\n\r\nBy having all this information at hand you can quickly and easily help your customers. You will also be able to send them a new payment link or refund one of their payments with a click of a button.",overview:"Sync Mollie data to your Freshdesk environment and provide agents insight without switching systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15685\u002Flive_cover_art\u002Fthumb\u002Fmollie_logo_white_on_black_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15685\u002Flive_cover_art\u002Fthumb2x\u002Fmollie_logo_white_on_black_400x400.png"},categories:[bt,av,aa,M,dj],type:j,published_at:"2022-10-06T11:38:47.000+05:30",options:{redirect_url:"https:\u002F\u002Floyally.eu\u002Ffdmollie"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:fh,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:59164,name:"paragon",display_name:"Paragon",description:"Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. Our pre-built integration allows our customers to configure workflows to manage and sync data from their users' Freshdesk accounts. Our customers can use Paragon to quickly build a Freshdesk integration into their own app allowing their users to connect using OAuth to access their Freshdesk data.",overview:"Paragon is an embedded integration platform for SaaS apps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46195\u002Flive_cover_art\u002Fthumb\u002Fparagon.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46195\u002Flive_cover_art\u002Fthumb2x\u002Fparagon.jpeg"},categories:[aW,ab,P,Q,O],type:j,published_at:"2022-10-19T17:09:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fuseparagon.com"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Pre-built integrations and workflow",addons:a},{id:59280,name:"telebu_for_freshdesk",display_name:"Telebu for Freshdesk",description:"App Features:\r\n\r\n1. Send SMS to multiple contacts at a time using bulk SMS feature.\r\n2. Send personalized messages to individual contacts.\r\n3. Send SMS directly from tickets.\r\n4. Send automated SMS notifications using workflows.\r\n5. Track the status of sent messages in the comments section.",overview:"Send SMS to your Freshdesk contacts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08295\u002Flive_cover_art\u002Fthumb\u002Ftelebu_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08295\u002Flive_cover_art\u002Fthumb2x\u002Ftelebu_400.png"},categories:[N,ad],type:j,published_at:"2022-10-10T17:12:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Ftelebu-for-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:59374,name:"primer",display_name:"Primer",description:"Primer is the first automation platform for payment and commerce. With Primer, merchants have all the ready-made infrastructure they need to optimise for payment success and build the smoothest end-to-end buying experiences for end customers. \t\t\t\t\t\t\t\t\t\t\t\r\n\r\nThis app allows you to connect Freshdesk with over 100 tools, payment processors & payment methods without writing code.\r\n\r\nBenefits:\r\n- Create support tickets based on conditions that you set up in your Primer workflow.\r\n- Connect Freshdesk with other payment processors & commerce tools without writing code.\r\n\r\nSupported feature(s):\r\nTicket Creation - This allows you to create a Freshdesk ticket from a Primer workflow.",overview:"Connect Freshdesk to 100+ payment processors & commerce tools in one integration via Primer",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47395\u002Flive_cover_art\u002Fthumb\u002Fprimer-icon%201.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47395\u002Flive_cover_art\u002Fthumb2x\u002Fprimer-icon%201.png"},categories:[bi,bt,av,Q,O],type:j,published_at:"2022-11-30T12:31:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fprimer.io\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:59543,name:"zigiops_-_integrate_freshdesk_with_jira",display_name:"ZigiOps - integrate Freshdesk with Jira",description:"ZigiOps allows for seamless end-to-end data flow between Freshdesk and Jira. You can set up your integration in minutes and sync issues, tickets, notes, custom fields and more. You need zero coding knowledge, and you can easily customize field mapping and filtering to fit the integration to your specific use case. Integrate Freshdesk and Jira to boost efficiency, automate ticket creation and handling, and improve root cause analysis.\r\n\r\nExample use case:\r\n\r\nThe service desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. This means they need to forward it to the development team, i.e. log it into Jira. \r\n\r\nWith ZigiOps, the entire process is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time. They communicate quickly and efficiently, without the need to use any additional applications. \r\n\r\nZigiOps synchronizes all log files, comments, notes, traces, or other attachments. Everything is updated instantly in both directions – if there are any changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa. \r\n\r\nOnce the development team fixes the issue, ZigiOps instantly updates the ticket in Freshdesk. The end customer automatically gets a notification that their problem is resolved. \r\n\r\nWith this integration you quickly eliminate communication bottlenecks and silos, speed up the resolution of critical issues and boost customer satisfaction.",overview:"Connect Freshdesk and Jira in a few clicks, with ZigiOps’ powerful, no-code integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34595\u002Flive_cover_art\u002Fthumb\u002Fzigi_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34595\u002Flive_cover_art\u002Fthumb2x\u002Fzigi_logo_400x400.png"},categories:[aa,M,Q,O],type:j,published_at:"2022-10-28T11:53:43.000+05:30",options:{redirect_url:"https:\u002F\u002Fzigiwave.com\u002Ffreshdesk-integrations\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Freshdesk Jira integration",addons:a},{id:59549,name:"zigiops_-_integrate_freshdesk_with_opsbridge",display_name:"ZigiOps - integrate Freshdesk with OpsBridge",description:"ITSM and ITOM usually coexist, especially in large enterprises, but they are often not well-aligned. Using Freshdesk and OpsBridge without an integration may cause silos, errors and unnecessary delays.\r\n\r\nSync Freshdesk and OpsBridge effortlessly, thanks to ZigiOps’ bi-directional, no-code integration. With our ready-to-use customizable templates, you can manage actions, filters, correlation and mapping to fit your specific use cases. Events, tickets, annotations and any custom fields are all part of the integration. With ZigiOps you can deploy it in a few clicks, improve teamwork and streamline issue resolutions.\r\n\r\nExample use case:\r\n\r\nIf you are using Micro Focus OpsBridge Manager (OBM) to monitor your systems and want to sync it with your helpdesk to react instantly to critical issues, ZigiOps can help you. Here is the most common scenario our customers are facing. \r\n\r\nOBM receives a new event in the event browser. ZigiOps creates a new ticket in Freshdesk, containing all relevant OBM event details. The ticket number is returned to the OBM event as an external ID. \r\n\r\nWhen there are updates in the OBM event, they are reported to the related ticket in Freshdesk. The integration is bi-directional so if the Freshdesk ticket is updated ZigiOps automatically logs the update to OBM’s related event, as well. Updates include lifecycle synchronization, regular fields, custom attributes, notes, attachments, assigned agents and contacts, and more.",overview:"Integrate Freshdesk and OpsBridge seamlessly in a few clicks with ZigiOps’ no-code integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94595\u002Flive_cover_art\u002Fthumb\u002Fzigi_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94595\u002Flive_cover_art\u002Fthumb2x\u002Fzigi_logo_400x400.png"},categories:[bj,bA,aR,O],type:j,published_at:"2022-10-28T11:56:44.000+05:30",options:{redirect_url:"https:\u002F\u002Fzigiwave.com\u002Ffreshdesk-opsbridge-integration\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Freshdesk OpsBridge integration",addons:a},{id:59693,name:"magento_1_connector",display_name:pN,description:"The Magento Connector for Freshdesk will allow you to connect your Magento store and display customer information on the Freshdesk side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the Magento store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Magento admin panel (you should be authenticated).\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshdesk account with Magento 1 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39695\u002Flive_cover_art\u002Fthumb\u002Fproduct%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39695\u002Flive_cover_art\u002Fthumb2x\u002Fproduct%20logo.png"},categories:[au,aB,bH],type:b,published_at:"2023-05-22T10:05:31.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[193004,218520]},hostproduct_ids:[b],short_description:pO,addons:[{addon_id:"marketplaceapp__59693_218520_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__59693_218520_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bS},{addon_id:"marketplaceapp__59693_218520_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__59693_218520_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__59693_218520_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__59693_218520_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__59693_218520_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:dn}]},{id:60264,name:"any_sms_for_freshdesk",display_name:"Any SMS for Freshdesk",description:"Accomplish the integration of multiple messaging services with Freshdesk using a single application. This way you can connect and switch between your desired SMS providers as and when required. \r\n\r\nSend individual and bulk messages to Freshdesk contacts, reply to Freshdesk Tickets and access the history of messages sent and received within the Ticket. Create message templates to send pre-defined messages instantly. Receive real-time notifications within the application and enable desktop notifications for multiple users for your incoming messages. Access the chats with each contact and view all the conversations held using the SMS provider within the inbox.\r\n\r\nSend automated messages by creating workflows in Freshdesk. The Freshdesk admin can allow users to use a shared account with the SMS provider and complete the authorization in a click. View the analytics of the usage of each SMS provider through the application.\r\n\r\nSimplify interactions using preferred messaging services through the various features available, based on the SMS provider used.\r\n\r\nSupported SMS Providers:\r\n\r\n- Twilio\r\nhttps:\u002F\u002Fwww.twilio.com\u002F\r\n\r\n- MessageBird\r\nhttps:\u002F\u002Fmessagebird.com\u002F\r\n\r\n- RingCentral\r\nhttps:\u002F\u002Fwww.ringcentral.com\u002F\r\n\r\n- Pinnacle\r\nhttps:\u002F\u002Fpinnacle.in\u002F\r\n\r\n- Karix\r\nhttps:\u002F\u002Fwww.karix.com\u002F\r\n\r\n- Telebu\r\nhttps:\u002F\u002Fwww.telebu.com\u002F\r\n\r\n-Rivet\r\nhttps:\u002F\u002Frivet.solutions\u002F\r\n\r\n-Mtalkz\r\nhttps:\u002F\u002Fmtalkz.com\u002F\r\n\r\n-RouteMobile\r\nhttps:\u002F\u002Froutemobile.com\u002F\r\n\r\n-Textlocal\r\nhttps:\u002F\u002Fwww.textlocal.com\u002F\r\n\r\n- Clickatell\r\nhttps:\u002F\u002Fwww.clickatell.com\u002F\r\n\r\n-Grapevine\r\nhttps:\u002F\u002Fwww.grapevinegroup.co.za\u002F\r\n\r\n- Vonage\r\nhttps:\u002F\u002Fwww.vonage.com\u002F\r\n\r\n- Telnyx\r\nhttps:\u002F\u002Ftelnyx.com\u002F\r\n\r\n- Sinch\r\nhttps:\u002F\u002Fwww.sinch.com\u002F\r\n\r\n- MSG91\r\nhttps:\u002F\u002Fmsg91.com\u002F\r\n\r\n- Kaleyra\r\nhttps:\u002F\u002Fwww.kaleyra.com\u002F\r\n\r\n- Burst SMS\r\nhttps:\u002F\u002Fburstsms.com\u002F\r\n\r\n-ClickSend\r\nhttps:\u002F\u002Fwww.clicksend.com\u002F\r\n\r\n- Exotel\r\nhttps:\u002F\u002Fexotel.com\u002F\r\n\r\n- BulkSMS\r\nhttps:\u002F\u002Fwww.bulksms.com\u002F\r\n\r\n- Plivo\r\nhttps:\u002F\u002Fwww.plivo.com\u002F\r\n\r\n- Gupshup\r\nhttps:\u002F\u002Fwww.gupshup.io\u002F\r\n\r\n- TextMagic\r\nhttps:\u002F\u002Fwww.textmagic.com\u002F",overview:"Connect various SMS providers to Freshdesk to efficiently communicate and reply to tickets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46206\u002Flive_cover_art\u002Fthumb\u002Fulgebralogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46206\u002Flive_cover_art\u002Fthumb2x\u002Fulgebralogo.png"},categories:[N,ad],type:j,published_at:"2023-01-11T13:49:29.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Fany-sms-for-freshdesk-integration-for-multiple-sms-providers"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:60493,name:"pinnacle_for_freshdesk",display_name:"Pinnacle for Freshdesk",description:"1. Send SMS and WhatsApp messages from Contact and Tickets.\r\n2. Send Bulk SMS by choosing more than one contacts.\r\n3. Track the history of sent messages added as comments.\r\n4. Send automated messages using Workflows.",overview:"Send Pinnacle SMS and WhatsApp messages from Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39406\u002Flive_cover_art\u002Fthumb\u002Fpinnacle_512.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39406\u002Flive_cover_art\u002Fthumb2x\u002Fpinnacle_512.jpg"},categories:[N,ad],type:j,published_at:"2022-11-14T15:11:33.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Fpinnacle-for-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:60667,name:"acuity_scheduling_integration_for_freshdesk",display_name:"Acuity Scheduling Integration for Freshdesk",description:"Connect the Acuity Scheduling platform to your Freshdesk to simplify the maintenance of all your upcoming and past meetings. Instantly schedule Acuity appointments from any Freshdesk Contact or Ticket. Have a record of all the Acuity appointments within the Ticket. Access the history of events within each Contact & Ticket. \r\n\r\nYou can also schedule Acuity appointments from anywhere within Freshdesk. Access the complete history of Acuity appointments. Select any appointment to view the booking details and cancel or reschedule the appointment from Freshdesk. Obtain the booking link of all the Acuity events.\r\n\r\nThe Freshdesk admin can now allow users to share a single Acuity Scheduling account based on their requirements. Also, track the usage application at any moment.\r\n\r\nThis way you can use the Acuity scheduler within Freshdesk to manage and simplify your hectic schedule.",overview:"Schedule, access & maintain appointments in Freshdesk using Acuity Scheduling",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76606\u002Flive_cover_art\u002Fthumb\u002Facuity_freshworks%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76606\u002Flive_cover_art\u002Fthumb2x\u002Facuity_freshworks%20%281%29.png"},categories:[aa,M],type:j,published_at:"2023-10-05T11:19:08.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Facuity-scheduling-integration-for-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:60725,name:"ringcentral_sms_integration_for_freshdesk",display_name:"RingCentral SMS Integration for Freshdesk",description:"Initiate conversations with Freshdesk contacts through RingCentral SMS and reply to Tickets instantly. Receive messages sent by customers within the Ticket of the respective customer. Connect with all your desired contacts in one go using RingCentral to send bulk messages from Freshdesk.\r\n\r\nSetup workflows in Freshdesk using webhooks for your required conditions to send automated messages using RingCentral. The Freshdesk admin can allow users to share a single RingCentral account. The admin can enable or disable users as and when required. Furthermore, track the usage of the application at any moment within Freshdesk. \r\n\r\nThis way, you can easily manage all conversations using RingCentral without leaving Freshdesk.",overview:"Communicate easily through RingCentral SMS from Freshdesk Tickets and Contacts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52706\u002Flive_cover_art\u002Fthumb\u002FMy%20project-1%20%288%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52706\u002Flive_cover_art\u002Fthumb2x\u002FMy%20project-1%20%288%29.png"},categories:[N,ad],type:j,published_at:"2022-11-28T04:52:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Fringcentral-sms-integration-for-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:60808,name:"messagebird_whatsapp_sms_viber_for_freshdesk",display_name:"MessageBird Integration for Freshdesk",description:"The MessageBird for Freshdesk application allows you to integrate WhatsApp, SMS, Viber, LINE, Messenger, Instagram and so on into Freshdesk to efficiently handle your interactions. Initiate conversations using the WhatsApp, SMS & Viber channels of MessageBird.\r\n\r\nSend messages from within any Freshdesk Contact or Ticket. Reply to MessageBird Tickets by just adding a public note. View the details of the messages sent and received within the Ticket. Access the history of chats held within any Contact. Send pre-defined messages using message templates and automatically sync your MessageBird-approved templates into Freshdesk.\r\n\r\nConvey your message to all the desired contacts at once using MessageBird. Receive instant and real-time notifications for your incoming messages to MessageBird. Allow other users to be notified of your incoming messages using the desktop notifications available.\r\n\r\nAccess the MessageBird Inbox to view all the conversations held using MessageBird. View the chat history and communicate from the inbox itself. The Freshdesk admin can share a single MessageBird account with multiple users within the organization. \r\n\r\nReach out to contacts at the right time by setting up workflows in Freshdesk based on your conditions. Explore the abundant features available within the application to simplify communication.",overview:"Manage interactions through WhatsApp, SMS and your desired social media channels using MessageBird",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80806\u002Flive_cover_art\u002Fthumb\u002FMy%20project-1%20%283%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80806\u002Flive_cover_art\u002Fthumb2x\u002FMy%20project-1%20%283%29.png"},categories:[N,ad],type:j,published_at:"2023-01-11T13:54:51.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshdesk\u002Fmessagebird-whatsapp-sms-viber-social-media-integration-for-freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:61664,name:"ube_theme",display_name:"Ube Theme",description:"Ube is a full-featured Freshdesk theme. It features a clean layout with hero image on the homepage. It comes with six custom blocks to highlight key information. These custom blocks can be linked to any URLs - both internal and external. Like all our themes, you can design, build, and launch your Customer Portal with minimal coding.\r\n\r\nHere are the features of this theme:\r\n- Full responsive design\r\n- Customizable images and icons\r\n- Call to action component\r\n- Easy access to update colors of the components\r\n- Fully compatible with Freshdesk\r\n- Live demo is available so you can see the design of every page\r\n\r\nFind out more about Ube theme and see the demo on our website:\r\nhttps:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fube-freshdesk-theme\u002F",overview:dM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46616\u002Flive_cover_art\u002Fthumb\u002FUbe360.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46616\u002Flive_cover_art\u002Fthumb2x\u002FUbe360.png"},categories:[aO,ai,aD],type:j,published_at:"2023-05-10T20:28:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupporto360.com\u002Fproduct\u002Fube-freshdesk-theme\u002F"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:cA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:iB,addons:a},{id:61969,name:"merge",display_name:fq,description:fr,overview:"Merge makes adding your Freshdesk integration incredibly simple with a Unified API for Ticketing.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96916\u002Flive_cover_art\u002Fthumb\u002Fmerge_logo_avatar%201.51.16%20PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96916\u002Flive_cover_art\u002Fthumb2x\u002Fmerge_logo_avatar%201.51.16%20PM.png"},categories:[aa,M,Q,aR,O],type:j,published_at:"2022-12-26T11:09:00.000+05:30",options:{redirect_url:fs},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:62748,name:"synchub",display_name:"SyncHub",description:"SyncHub brings your Freshdesk data into your favorite reporting tool, by providing a bridge between the Freshdesk API and your data warehouse. Simply connect your account, and SyncHub will monitor Freshdesk for changes and sync them to a relational database that you can report on directly from PowerBI, Tableau, Looker Studio, Excel, G-Sheets, or any of the dozens of popular reporting tools.\r\n\r\nIf you don't have your own data warehouse, no problem - we'll give you one for free. Or, you can BYOD if you have any existing reporting solution.",overview:"Connect your Freshdesk data to your favorite reporting tool - such as PowerBI, Tableau, Excel & more",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84726\u002Flive_cover_art\u002Fthumb\u002FSyncHubLogo800x800.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84726\u002Flive_cover_art\u002Fthumb2x\u002FSyncHubLogo800x800.png"},categories:[ab,P],type:j,published_at:"2023-01-09T22:21:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.synchub.io\u002Fconnectors\u002Ffreshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"No more copy\u002Fpaste. Just good data.",addons:a},{id:62839,name:"smart_cti_connectors_for_avaya_by_novelvox",display_name:"Smart CTI Connectors for Avaya by Novelvox",description:"Smart CTI Connector from NovelVox seamlessly connects your Avaya Aura phone system with\r\nFreshdesk, which enables contact center agents to track, manage, and handle customer calls without\r\nleaving the Freshdesk screen. Its easy to customize gadget UI, ability to integrate additional third-\r\nparty apps, and highly-configurable screen pop and CRM workflows improves agents productivity\r\nwhile ensuring hyper-personalized services to the customers.\r\nStandard, out-of-the-box features to enhance agent productivity\r\n Seamless CTI integration connecting Freshdesk with Avaya Aura (AES) phone systems\r\n Agent States – Ready, Not Ready states to dedicatedly handle inbound\u002Foutbound calls\r\n Contextual transfers with Associate Record and CRM Screen Transfer features\r\n Blended CRM and Telephony capabilities – Click to Call, Screen Pop, Automated Call Logging,\r\nConfigurable Wrap-up Codes, and more\r\n Agent and Team Stats to keep agents informed all the time\r\nAdditonal integrations & customization to optimize contact center performance*\r\n Advanced UI\u002FUX & data optimization – Easy to customize, user-friendly CTI interface with\r\nexceptional data optimization capabilities\r\n Custom screen pop and CRM workflows – highly-configurable screen pop and CRM\r\nworkflows to elevate agent productivity\r\n Third-party integration – additional third-party integration with 75+ apps to amplify agent\r\nproductivity\r\n*Additional integrations & customization – Features mentioned in this section do not fall under\r\nstandard installation hence would imply additional PS charges",overview:ii,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93826\u002Flive_cover_art\u002Fthumb\u002FLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93826\u002Flive_cover_art\u002Fthumb2x\u002FLogo.jpg"},categories:[N,Q,O,$],type:b,published_at:"2023-03-20T12:29:30.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:gi,platform_details:{"1.0":[],"2.0":[208122]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__62839_208122_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:gj},{addon_id:"marketplaceapp__62839_208122_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__62839_208122_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__62839_208122_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cy},{addon_id:"marketplaceapp__62839_208122_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:fb},{addon_id:"marketplaceapp__62839_208122_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:bS},{addon_id:"marketplaceapp__62839_208122_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:gk}]},{id:62841,name:"smart_cti_connectors_for_genesys_by_novelvox",display_name:"Smart CTI Connectors for Genesys by Novelvox",description:"NovelVox Smart CTI Connector for Genesys Contact Center helps simplify agents’ life by letting them\r\nhandle customer interactions from within Freshdesk screen. It empowers Agents with one-click\r\nGenesys call controls embedded in the NovelVox CTI interface, saving them from unnecessary screen\r\ntoggling and manual data fetching. Furthermore, highly-configurable screen pop and CRM workflows\r\nhelps amplify agent productivity while enabling them to deliver a personalized customer experience\r\neverytime an interaction is received.\r\nStandard, out-of-the-box CTI features to enhance agent productivity\r\n Seamless CTI integration connecting Freshdesk with Genesys phone systems (Pure Engage,\r\nConnect, and Cloud)\r\n Agent States – Ready, Not Ready states to dedicatedly handle inbound\u002Foutbound calls*\r\n Flexible deployments models – Serverless, On Prem, & Hybrid deployments to fit your\r\nunique business needs.\r\n Contextual transfers with Associate Record and CRM Screen Transfer features*\r\n Blended CRM and Telephony capabilities – Click to Call, Screen Pop, Automated Call Logging,\r\nConfigurable Wrap-up Codes, CRM screen pop, Multiple Sign In*, and more\r\n Agent and Team Stats to keep agents informed all the time\r\n Search bar to search CRM contacts inside CTI*\r\n Omnichannel integrations – Seamless integration with Genesys Cloud Embeddable\r\nFramework supporting all standard Genesys features.\r\nAdditonal integrations & customization to optimize contact center performance*\r\n Advanced UI\u002FUX & data optimization – Easy to customize, user-friendly CTI interface with\r\nexceptional data optimization capabilities ( for OnPrem\u002FHybrid Deployments)\r\n Third-party integration – additional third-party integration with 75+ apps to amplify agent\r\nproductivity ( for OnPrem\u002FHybrid Deployments)\r\n Custom screen pop and CRM workflows – highly-configurable screen pop and CRM\r\nworkflows to elevate agent productivity\r\n*Agent States - In case of Genesys Cloud omnichannel CTI deployment, agent states will be provided\r\nas per Genesys standard CTI features\r\n*Associate Record and Screen Transfer – features available with Serverless deployment only\r\n*Multiple Sign In - available with Genesys Engage and Genesys Cloud\r\n*Search bar inside CTI - available with Serverless deployments only\r\n*Additional integrations & customization – Features mentioned in this section do not fall under\r\nstandard installation hence would imply additional PS charges",overview:ii,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14826\u002Flive_cover_art\u002Fthumb\u002FLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14826\u002Flive_cover_art\u002Fthumb2x\u002FLogo.jpg"},categories:[N,aj,Q,O,$],type:b,published_at:"2023-03-07T10:38:47.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:gi,platform_details:{"1.0":[],"2.0":[208126]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__62841_208126_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:bS},{addon_id:"marketplaceapp__62841_208126_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:gj},{addon_id:"marketplaceapp__62841_208126_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__62841_208126_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__62841_208126_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cy},{addon_id:"marketplaceapp__62841_208126_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:fb},{addon_id:"marketplaceapp__62841_208126_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:gk}]},{id:64536,name:"klamp_io_for_freshdesk",display_name:"Klamp.io for Freshdesk",description:"Klamp.io allows you to integrate Freshdesk into your workflow and create Klamps.\r\n\r\nKlamps can use an action in Freshdesk as a trigger to perform an action in another app or vice versa. It can also include multiple other apps to the workflow with any app being the trigger and any app being a destination for data to be updated.\r\n\r\n- Here are the supported triggers in this Klamp integration:\r\n\r\n1. When a new customer contact is created: Automatically add the customer's information to your CRM system or project management tool or send a welcome email to the customer.\r\n2. When a Note is added to a Ticket: Automatically update a task in your project management or your CRM tool to reflect the new information or create a new record in your knowledge base to help other agents handle similar tickets in the future.\r\n3. When a new ticket is created in Freshdesk: Automatically create a task in your project management tool to assign the ticket to the appropriate team or send an email notification to the team responsible for handling the ticket or create a record in your analytics tool to track the types of tickets being submitted.\r\n4. When a Ticket is updated: Automatically assign the ticket to a different agent based on the updated information or update a task in your project management tool to reflect the new information or create a record in your analytics tool to track the status of the ticket.\r\n5. When a user is updated: Automatically update the user's information in your CRM system or update the user's record in your analytics tool to reflect the new information or update the user's record in your project management tool to reflect any changes to their assigned tasks.\r\n\r\n- Here are the supported actions:\r\n\r\n1. Add Notes to a Ticket: Use this action to add additional information to a support ticket. For example, if you need to provide additional instructions or details to an agent who is working on a ticket, you can use this action to add notes to the ticket.\r\n2. Create Forum Topic: Use this action to create a new topic in your Freshdesk forum. For example, if you want to start a new discussion or ask a question in your forum, you can use this action to create a new topic.\r\n3. Create inbound emails: Use this action to create a new email message in your Freshdesk account. For example, if you want to forward an email message to your Freshdesk account for tracking and follow-up, you can use this action to create a new inbound email.\r\n4. Assign tickets to an agent when a ticket fulfills under a specific condition: Use this action to automate the process of assigning tickets to agents based on certain conditions. For example, you can set up a rule to automatically assign high-priority tickets to your top-performing agents.\r\n5. Create Forum Category: Use this action to create a new category in your Freshdesk forum. For example, if you want to organize your forum topics into different categories, you can use this action to create a new category.\r\n6. Create Company: Use this action to create a new company entry in your Freshdesk account. For example, if you need to track support requests from a particular company, you can use this action to create a new company entry.\r\n7. Create Ticket: Use this action to create a new support ticket in your Freshdesk account. For example, if a customer submits a support request through a web form or email, you can use this action to create a new ticket in Freshdesk.\r\n8. Create User: Use this action to create a new user or customer in your Freshdesk account. For example, if you want to add a new customer to your support database, you can use this action to create a new user in Freshdesk.\r\n9. Create Forum: Use this action to create a new forum in your Freshdesk account. For example, if you want to set up a new forum for a specific topic or product, you can use this action to create a new forum in Freshdesk.\r\n\r\n- Here are the list of Lookup functionality available in Klamp:\r\n\r\n1. Get ticket details by ticket ID to check for an update or check for a condition: You could use this to retrieve information about a specific ticket in Freshdesk, for example, to check the status of a ticket or to get information about the requester.\r\n2. Get contact details by contact ID to check for an update or check for a condition: This could be used to retrieve information about a specific customer or user in Freshdesk, such as their contact details, support history, or any custom fields associated with their account.\r\n3. Get Account details by account ID: This could be useful if you have multiple accounts or domains set up in Freshdesk, and you need to retrieve information about a specific account, such as its name, email address, or billing information.\r\n4. Get forum details: This could be used to retrieve information about a specific forum in Freshdesk, such as its name, description, or category.\r\n5. Get latest updated ticket details: This could be used to retrieve information about the most recently updated tickets in Freshdesk, such as the ticket status, requester, or priority.\r\n6. Get any contact by email: This could be used to retrieve information about a specific customer or user in Freshdesk, based on their email address.\r\n7. Get all tickets to publish data into another system: This could be used to retrieve a list of all tickets in Freshdesk, which could then be exported to another system for reporting or analysis.\r\n8. Get forum category to check for an update: This could be used to retrieve information about a specific category in Freshdesk forums, such as its name or description, to check if any updates have been made.\r\n\r\nImprove the automation and extend the capabilities of your helpdesk software with Klamp.io.\r\n\r\n#embeddediPaaS #SaaSintegration #automatedworkflows #datamigration #productivity #flexibility #scalability #security #Klamp #helpdeskautomation",overview:"Klamp integration for Freshdesk. Streamline workflows. Automate tasks. Simple & Scalable solution.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63546\u002Flive_cover_art\u002Fthumb\u002FKlamp_Logo_Vertical_updated%20text.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63546\u002Flive_cover_art\u002Fthumb2x\u002FKlamp_Logo_Vertical_updated%20text.png"},categories:[an,ab,P,aa,M,Q,O],type:j,published_at:"2023-04-26T11:09:54.000+05:30",options:{redirect_url:"https:\u002F\u002Fklamp.io"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:bR,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"No code clickable SaaS Integrations",addons:a},{id:65204,name:"cx_source",display_name:pP,description:pQ,overview:pR,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40256\u002Flive_cover_art\u002Fthumb\u002Fcx_source_logomark_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40256\u002Flive_cover_art\u002Fthumb2x\u002Fcx_source_logomark_400px.png"},categories:[dc,aQ,cI],type:b,published_at:"2023-04-04T15:17:45.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:w,platform_details:{"1.0":[],"2.0":[219077]},hostproduct_ids:[b],short_description:pS,addons:a},{id:65354,name:"storylane",display_name:"Storylane",description:"Let's take a look at how the various customers of Freshdesk's suite of products can take advantage of the Storylane integration,\r\n\r\nAre you a Freshdesk Customer Service products user?\r\n\r\n1. Textual documentations is old school. Now help your customers get onboarded and realise the aha moment of your product sooner, with a library of video documentations.\r\n2. Solve customer queries on the go by helping them with interactive walkthroughs of your product to greatly reduce your mean ticket resolution time.\r\n\r\n\r\nAre you a Freshdesk IT Service products user?\r\n\r\n1. Empower your employees to resolve all of their issues themselves through a repository of interactive product walkthroughs.\r\n\r\n\r\nAre you a Freshdesk CRM products user?\r\n\r\n1. Embed guided product tours on your website, landing pages, blog posts, social media or share in email campaigns, and have all the engagement data flowing into your CRM.\r\n2. Personalize engagement, shorten your sales cycle and go after your best leads through interactive product demos that will wow your buyers.\r\n3. Tailor your product and give every prospect a unique experience basis their specific needs through in-built checklists that lets them choose their own adventure.",overview:"Build killer product demos in 10 minutes",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45356\u002Flive_cover_art\u002Fthumb\u002FLogo-White-400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45356\u002Flive_cover_art\u002Fthumb2x\u002FLogo-White-400X400.png"},categories:[aO,ai,aa,M,cQ],type:j,published_at:"2023-03-23T13:44:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.storylane.io\u002Flogin"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:66138,name:"contacto_omnichannel_contact_center",display_name:"Contacto Omnichannel Contact Center",description:"Contacto's omnichannel capabilities mean you can access a multitude of channels — voice calling, SMS\u002FMMS, WhatsApp, web chat, and in-app chat — without ever leaving Freshdesk. Contacto's connection with Freshdesk means that customer identities are linked with their conversations and transaction history, enabling the most personalized service.\r\n\r\nThe seamless connection between Contacto and Freshdesk drives agent productivity, reducing manual tasks and enabling more personalization of every interaction. Two-way data sync means both applications are always up to date with the latest information about your customers.\r\n\r\nGlobal Voice Calling: Receive phone calls with phone numbers in over 50 countries and make calls to 190 countries with powerful contact center features like ACD, IVR, Call transfer, Call Recording, Call Monitoring etc.\r\n\r\nUnified agent desktop: Agents get a 360-degree view of the customer and can access all communications channels right from within Freshdesk. Engage in concurrent conversations, see the full conversation timeline of each interacting customer, and take notes\u002Fassign dispositions to be synced automatically with Freshdesk.\r\n\r\nReporting and analytics: Measure what matters to your customers and your business. Track and contextualize customer sentiment over time, as well as other contact center metrics for a holistic view of agent and team performance. Access live activity dashboards and historical reports.\r\n\r\nMonitoring and coaching: Customize the metrics that are most important to you — then exceed your KPIs with added transparency into performance. Call recording and call whispering give leaders a tangible way to understand individual performance and provide coaching and feedback.",overview:"Contacto omnichannel customer service CCaaS platform for voice calls, live chat, SMS, and Whatsapp",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83166\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83166\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[N,aj,Q,O,$],type:j,published_at:"2023-04-10T09:15:25.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.contacto.com\u002Fapi-integration?utm_medium=referral&utm_source=freshdesk&utm_campaign=partner-integration"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:"Plivo",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Omnichannel Contact Center platform",addons:a},{id:66264,name:"konnectify_1",display_name:db,description:"Freshdesk:\r\n\r\nKonnectify enables you to integrate, automate, and transform data from Freshdesk to various CX apps, including Sales force, Slack, JIRA, Hubspot, and Notion, using our AI-powered workflow\r\n\r\nThe supported triggers for the Konnectify integration with Freshdesk are listed below.\r\n\r\nWhen the new ticket is created\r\nWhen the ticket is updated\r\nWhen a new customer is created\r\nWhen customer’s information is updated\r\nWhen a note is added to the Ticket\r\n\r\n\r\n\r\nThe actions that are supported for the Integration of Freshdesk with konnectify are listed below.\r\n\r\nAdding notes to the ticket - Adding Public\u002FPrivate Notes to the Supported Ticket\r\nCreating a new Ticket - Creating a new ticket in Freshdesk from within the Konnectify Platform\r\nCreating a new Customer\u002Fcontact - Adding a new contact to Freshdesk using the Konnectify Platform\r\nView and access the tickets - Tickets that are created in Freshdesk can be viewed and accessed within the Konnectify Platform\r\nUpdating the Ticket - Updating the details of an existing ticket in Freshdesk\r\nUpdating the Customer\u002FContact - Updating the details of an existing contact\u002Fcustomer in Freshdesk",overview:"Konnectify enables you to integrate, automate & transform data from Freshdesk to CX Apps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46266\u002Flive_cover_art\u002Fthumb\u002FKon_logo_180-180.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46266\u002Flive_cover_art\u002Fthumb2x\u002FKon_logo_180-180.png"},categories:[aW,ab,P,Q,O],type:j,published_at:"2023-09-27T10:15:15.000+05:30",options:{redirect_url:iC},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:ci,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:66765,name:"conduit_data_connector_for_sheets-for-freshdesk",display_name:"Conduit: Data Connector for Sheets",description:"Export data from applications such as Salesforce, Trello, Hubspot or Zendesk into Google Sheets and data warehouses in a few clicks.\r\n\r\nForget copy\u002Fpaste and csv hell. Build the reports and dashboards you want in the fastest and most flexible way.\r\n\r\nUsing Conduit you can automatically import all of your data into one place in Google Sheets. You can build custom dashboards and reports, query, join, sync, and manipulate your data.",overview:"Conduit is the easiest way to integrate with all your data sources with Google Sheets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56766\u002Flive_cover_art\u002Fthumb\u002Fezgif.com-gif-maker%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56766\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com-gif-maker%20%281%29.png"},categories:[aW,an,P,M,ac],type:j,published_at:"2023-04-27T16:07:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.getconduit.app\u002Ftry_imports\u002F?utm_source=freshdesk"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Power Data Connector for Sheets",addons:a},{id:67389,name:"third_party_connect",display_name:"Third party Connect",description:"Event occurrences like ticket create,ticket update,contact create,contact update,company create,company update in Freshdesk have valuable data which can be transferred to the third party applications.\r\n\r\nThe app comes with built-in features which has the ability to create a trigger response and transfer all necessary fetched data whenever there is an event occurrence.\r\n\r\nWith this, data transfer is made possible from the configuration site to the third party app location.",overview:"Secure third-party integration app for data customization and transfer",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98376\u002Flive_cover_art\u002Fthumb\u002FThird%20Party%20Integration%20%283%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98376\u002Flive_cover_art\u002Fthumb2x\u002FThird%20Party%20Integration%20%283%29.png"},categories:[Q,aR,O],type:b,published_at:"2023-05-18T07:15:07.000+05:30",options:a,modules:[o,r,e,m],supported_modules:[o,e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:ds,platform_details:{"1.0":[],"2.0":[229561]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__67389_229561_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:"2499.0"},{addon_id:"marketplaceapp__67389_229561_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:c$},{addon_id:"marketplaceapp__67389_229561_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:"27.96"},{addon_id:"marketplaceapp__67389_229561_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:"24.3"},{addon_id:"marketplaceapp__67389_229561_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:"581.0"},{addon_id:"marketplaceapp__67389_229561_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:"148.0"},{addon_id:"marketplaceapp__67389_229561_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:hK}]},{id:nm,name:"opinyin_power_bi_reporting_solution_for_freshdesk",display_name:"Opinyin 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New employees onboarded on Freshteam are automatically added to RazorpayX Payroll\r\n2. Existing employee data is updated on RazorpayX Payroll when their Freshteam profile is updated\r\n3. Employees are automatically dismissed from RazorpayX Payroll, once their exit date is updated in Freshteam\r\nA full-stack platform to manage your employee payroll, statutory compliances (TDS, PF, PT, ESI), contractor payments, reimbursements, and much more.\r\n\r\nKey benefits\r\n1. Execute payroll and disburse salary in 3 clicks\r\nExecute payroll with zero errors and disburse salaries to any bank account in India in less than 10 minutes\r\n\r\n2. Automated compliance management\r\nRazorpayX Payroll takes care of all compliance payments and filings like TDS, PF, PT, ESI, and also generates 24Q and 26Q challans\r\n\r\n3. Employee self-service portal\r\nEmployees can declare taxes, file reimbursements, download salary slips, and Form-16 directly from the portal. RazorpayX Payroll does one-time verification of the tax documents.\r\n\r\n4. One-stop solution\r\nAvail best-in-class health insurance for teams as small as 2! Set up flexible benefits. 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Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI.\r\nConvin saves your time by pushing all your customer conversations directly to HubSpot to give you an unparalleled view of how your agents interact with customers on calls.\r\nLanguage Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages.\r\nIntegrations: Convin integrates with your cloud telephony system\u002F dialer system\u002F video conferencing platforms to fetch\u002Frecord all conversations & then analyze them.\r\nFeatures:\r\n1. Quality Management System: It is your one-stop solution to call listening, randomizer (for sampling), call auditing, and custom reporting.\r\n2. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching.\r\n3. Learning Management System: Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions.\r\n4. Automated Coaching: Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations.\r\n5. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals.\r\n6. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments.\r\n7. Conversation Intelligence: Surface valuable insights to drive more strategic decisions and business outputs. 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By selecting the proper quality systems for your products early in the development process, you may be able to avoid these issues.\r\n\r\nThrough early partnerships, eAuditor can help manage the cost of ownership through:\r\nLifecycle management\r\nIntegrated containment and delivery\r\nTechnical expertise\r\n\r\neAuditor is quality and safety inspection software system (QMS) to improve field audit productivity, consistency, visibility, organizational efficiency and collaboration by managing quality processes in a single application for employees and auditors. Mobile audits performed by eAuditor are stored in cloud-based database for expanded management reporting and analysis. eAuditor takes productivity the extra mile with pre-built integrations and custom enterprise system integration services.\r\n\r\neAuditor provides a comprehensive solution for managing compliance, risk, quality. eAuditor software streamlines audit-related tasks which include creating standardized audit and checklist templates, generating an audit plan, conducting audits, identifying non-conformances and recommendations, tracking CAPAs and reporting results.\r\n\r\neAuditor provides workflows and process management, controls processes and verifies their effectiveness with a single integrated quality management system. Additional capabilities include features and tools for audits, analytics, and validation, flexibility and automation of audit planning and generate customizable template-based audit reports.\r\n\r\neAuditor is used by retail chains, hospitality brands, manufacturers, construction companies, health & safety inspectors, logistics, healthcare and many other industries. Real-time inspections & visibility, improved standards & compliance are the biggest benefits of eAuditor.\r\n\r\nPre-built templates\r\nAnnual Car Service\r\nCCTV Maintenance\r\nCoffee Master Certification\r\nCustomer Experience Visit CEV\r\nDaily Cleaning\r\nDaily Log\r\nDaily Pre-start Safety Inspection\r\nDaily Shift Report\r\nDaily-boiler-room-checks\r\nDriver Compliance\r\nDriver Evaluation\r\nDrone Preflight\r\nElectrical Safety Check\r\nEngineering Workshop Inspection\r\nField Report\r\nFirst Aid at Work Candidate Assessment\r\nFleet Garage\r\nFood Premises Self Inspection\r\nFuel Audit\r\nGap Analysis ISO 9001\r\nGas Cylinder Safety\r\nGuest Room Daily Service\r\nHome Safety and Condition Audit\r\nHot Work Permit\r\nHotel Room Inspection\r\nIncident Briefing\r\nInternal Hot Work Safety Audit\r\nISO 27001 Software Development\r\nLadder Checks\r\nLight Vehicle Inspections\r\nLight Vehicle Safety Inspection\r\nLine Station Audit\r\nManagement Site Visit Report\r\nManager on Duty Report\r\nOffice Inspection\r\nOperations Evaluation Report\r\nPallet Racking Inspection\r\nParking Lots & Passenger Loading Zones\r\nPERMIT TO WORK – DANGEROUS ENCLOSED SPACE\r\nPlanter Maintenance\r\nProperty Inspections\r\nQSR Audit\r\nRefrigerated Storage\r\nRental Inspection\r\nRestaurant Evaluation\r\nRisk Assessment\r\nRoot-cause Analysis\r\nServer Audit\r\nSite Monthly Inspection\r\nSite Opening\r\nStaff Feedback\r\nSupplier Audit\r\nSwimming Pools\r\nTraining Feedback\r\nTree Works Certification\r\nVehicle Damage\r\nWeekly Van Check\r\nWeekly Vehicle and Machine Checks",overview:"eAuditor is an inspection, issue capture and corrective action platform for teams.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54318\u002Flive_cover_art\u002Fthumb\u002FeAuditor512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54318\u002Flive_cover_art\u002Fthumb2x\u002FeAuditor512x512.png"},categories:[cH,d_,aO,as,P,ai,av,cE],type:j,published_at:"2023-08-23T12:43:43.000+05:30",options:{redirect_url:"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.eauditor"},modules:[n,o,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"Conduct inspections, flag issues.",addons:a},{id:81783,name:"drift_lite_-_chat_to_desk",display_name:"Drift Lite - Chat to Desk",description:"Converts Drift chats into Freshdesk tickets and ensures a seamless support experience.\r\n\r\nHere's how it works:\r\nAutomated Contact and Ticket Creation: Identify users in Drift chats and effortlessly generate corresponding contacts and tickets in Freshdesk, eliminating manual work and ensuring data accuracy.\r\n\r\nCross-platform Communication: Enable efficient communication by syncing replies between Freshdesk tickets and Drift chats. 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Empower teams with real-time data, enhancing customer service and fostering stronger client relationships.",overview:"The SugarCRM Freshdesk Integration by Faye seamlessly brings Freshdesk data into SugarCRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F885401\u002Flive_cover_art\u002Fthumb\u002FFaye%20Logo%20Mark%20-%20Blueberry%20-%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F885401\u002Flive_cover_art\u002Fthumb2x\u002FFaye%20Logo%20Mark%20-%20Blueberry%20-%20400x400.png"},categories:[Y,ak,az],type:b,published_at:"2024-05-24T09:32:30.000+05:30",options:a,modules:[o,e,m],supported_modules:[o,e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[318413]},hostproduct_ids:[b],short_description:"SugarCRM Integration by Faye",addons:[{addon_id:"marketplaceapp__104588_318413_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ff},{addon_id:"marketplaceapp__104588_318413_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:pW},{addon_id:"marketplaceapp__104588_318413_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:pX},{addon_id:"marketplaceapp__104588_318413_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:pY},{addon_id:"marketplaceapp__104588_318413_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:pZ},{addon_id:"marketplaceapp__104588_318413_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:p_},{addon_id:"marketplaceapp__104588_318413_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:p$}]},{id:128058,name:"freshdesk_netsuite_integration_1",display_name:"Freshdesk NetSuite Integration",description:"The Freshdesk NetSuite Integration by Faye seamlessly brings NetSuite data into Freshdesk, providing customer support agents quick access to critical information exactly when they need it. This integration allows users to effortlessly sync NetSuite customers, contacts, and sales history with Freshdesk in real-time, resulting in streamlined processes, automated tasks, and increased productivity.\r\n\r\n\"By merging NetSuite’s robust financials with Freshdesk, your organization can explore a world of possibilities beyond the typical CX solution. \r\n\r\nKey Benefits:\r\n- Increased Data Accuracy: Eliminate manual information entry, reducing errors and improving data quality \r\n- Optimized Operations: Reduce support ticket times, increasing customer satisfaction and brand loyalty \r\n- Enhanced Customer Service: Empower customer support teams with real-time data, enhancing customer service and fostering stronger client relationships \"",overview:"Effortlessly sync NetSuite customers, contacts, and sales history with Freshdesk in real-time.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F850821\u002Flive_cover_art\u002Fthumb\u002FFaye%20Logo%20Mark%20-%20Blueberry%20-%20400x400%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F850821\u002Flive_cover_art\u002Fthumb2x\u002FFaye%20Logo%20Mark%20-%20Blueberry%20-%20400x400%20%281%29.png"},categories:[Y,ba,an,ab,P,az],type:b,published_at:"2024-04-22T18:34:20.000+05:30",options:a,modules:[e,m],supported_modules:[e,m],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:bC,platform_details:{"1.0":[],"2.0":[347536]},hostproduct_ids:[b],short_description:"NetSuite Integration by Faye",addons:[{addon_id:"marketplaceapp__128058_347536_AUD",addon_type:h,product_id:b,currency_code:S,trial_period:d,price:pW},{addon_id:"marketplaceapp__128058_347536_BRL",addon_type:h,product_id:b,currency_code:ae,trial_period:d,price:pX},{addon_id:"marketplaceapp__128058_347536_EUR",addon_type:h,product_id:b,currency_code:T,trial_period:d,price:pY},{addon_id:"marketplaceapp__128058_347536_GBP",addon_type:h,product_id:b,currency_code:U,trial_period:d,price:pZ},{addon_id:"marketplaceapp__128058_347536_INR",addon_type:h,product_id:b,currency_code:V,trial_period:d,price:p_},{addon_id:"marketplaceapp__128058_347536_USD",addon_type:h,product_id:b,currency_code:W,trial_period:d,price:ff},{addon_id:"marketplaceapp__128058_347536_ZAR",addon_type:h,product_id:b,currency_code:af,trial_period:d,price:p$}]},{id:156919,name:"telewizard",display_name:"TeleWizard",description:"TeleWizard for Freshdesk: Enhancing Customer Support with AI-Driven Interactions\r\n\r\nTransform your customer support operations with TeleWizard for Freshdesk, an innovative AI-driven call center solution that integrates seamlessly with Freshdesk. By deploying TeleWizard, your organization can leverage cutting-edge AI technology to handle incoming phone calls with the efficiency and empathy of human agents, available 24\u002F7.\r\n\r\nAI-Powered Efficiency: TeleWizard's AI agents are designed to manage phone calls intelligently, offering timely and contextually appropriate responses based on your Freshdesk knowledge base and historical data.\r\n\r\nCustomizable Interaction: Choose from a variety of agent voices, support multiple languages, and select specific dial codes, including toll-free numbers, to tailor the experience to your business needs.\r\n\r\nAdvanced Call Handling: AI agents are capable of not only remembering past interactions for personalized service but also securely authenticating callers using their existing Freshdesk records.\r\n\r\nIntegrated Ticket Management: During calls, AI agents can create new tickets, update existing ones, and attach call summaries as internal comments, enriching the ticket's information and enhancing follow-up actions.\r\n\r\n\r\n24\u002F7 Customer Support: Provide round-the-clock support without the need for constant human oversight, ensuring that customer inquiries are handled promptly, regardless of the time.\r\n\r\nMulti-language Support: Expand your global reach with AI agents capable of communicating in multiple languages, making your services accessible to a broader audience.\r\n\r\nSecure and Personalized Interactions: Enhance customer trust by using AI agents that remember previous interactions and authenticate users based on their Freshdesk profiles.\r\n\r\nEfficient Ticket Resolution: Improve resolution times with AI agents that not only understand the context of customer issues but also perform real-time updates to tickets within Freshdesk.\r\n\r\nTeleWizard for Freshdesk is ideal for businesses looking to elevate their customer service capabilities with AI, ensuring that every interaction is handled with care and precision. Whether you are looking to reduce response times, manage after-hours inquiries, or provide personalized customer interactions, TeleWizard is your go-to solution.",overview:"Launch an AI call center integrated with Freshdesk in minutes.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F919651\u002Flive_cover_art\u002Fthumb\u002Ftelewizard-logo-500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F919651\u002Flive_cover_art\u002Fthumb2x\u002Ftelewizard-logo-500.png"},categories:[at,N,ad],type:j,published_at:"2024-05-29T17:13:50.000+05:30",options:{redirect_url:"https:\u002F\u002Ftelewizard.ai"},modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:"AI Call Center",addons:a},{id:158326,name:"eesel_ai",display_name:"AI for Freshdesk - eesel",description:"The Ultimate AI agent for your Customer Service and Support\r\n\r\nWithin a few minutes, get an AI agent that will totally transform your support. Reduce costs, improve quality of replies, and free human agents up to focus on what matters. Key features include:\r\n\r\n- 5 minute Set Up: Simply install the app, and within 5 minutes, get an AI agent ready to go\r\n \r\n- Draft replies for all tickets: For all incoming tickets, the AI can automatically draft replies and leave it as an internal note for your human agents\r\n \r\n- Answer Tier 1 tickets: If you like, you can get the AI to automatically handle and respond to Tier 1 tickets\r\n \r\n- Escalate to humans: The AI can automatically escalate tickets to a human as needed\r\n \r\n- Easily train on any Knowledge: Whether it's your Frehdesk help center, or your Confluence wiki, or some Google Docs, you can train your AI agent with this Knowledge in a few minutes.\r\n \r\n- Customisable tone: You can fully customise the tone with which the AI responds\r\n\r\n\r\nWhy Choose this over other AI bots?\r\n\r\n- *Seamless Freshdesk Integration:* Set up workflows so your AI agent only interacts with specific tickets, keep conversation data within Freshdesk, set up smart escalations, get advanced reports on your bot and more.\r\n \r\n- *Train on any Knowledge*: No other solution has as many app integrations as eesel AI. You can train your bot on your help centre, Confluence wiki, Google Docs, Notion and more - all in a few minutes.\r\n \r\n- *Trusted by Global Brands:* Join industry leaders like Drift, Indebted and 100s of others use our AI agent.\r\n \r\n- *Commitment to Security:* We're proud to be GDPR compliant, and can even support zero data retention for any Freshdesk tickets or user information.",overview:"An AI customer chat in the sidebar to improve efficiency and reduce resolution time.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F623851\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F623851\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk-logo.png"},categories:[at],type:j,published_at:"2024-06-05T21:29:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.eesel.ai\u002F"},modules:[r,e],supported_modules:[e],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:k,productId:b,account:ic,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:176703,name:"chatarmin_1",display_name:"Chatarmin",description:"With Chatarmin's Freshdesk integration you can solve all your WhatsApp Tickets in Freshdesk and convert them to Marketing optins after resolution.\r\n\r\nYou can automatically trigger WhatsApp flows on ticket changes, replies, resolutions and much more. With our tool you can send bulk newsletters to all your WhatsApp audience. Our user-friendly software helps businesses generate new revenue, increase customer retention, and create innovative customer experiences by enhancing existing marketing channels with the extensive reach and features of WhatsApp. \r\n\r\nChatarmin is known for its fast-development, proactive support, GDPR-compliance and it's extensive Integrations like Emarsys, Klaviyo, Freshdesk, Shopify, Shopware, WooCommerce and more.",overview:"One WhatsApp Business Account for Marketing & Support. Solve WhatsApp Tickets in your Freshdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F307671\u002Flive_cover_art\u002Fthumb\u002FUnbenannt-1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F307671\u002Flive_cover_art\u002Fthumb2x\u002FUnbenannt-1.png"},categories:[N,ad,aj],type:j,published_at:"2024-07-03T20:39:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fchatarmin.com\u002Fdashboard\u002Ffreshdesk\u002Fconnect"},modules:[n,r,e,m,q,p],supported_modules:[n,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:k,productId:b,account:"chatarmin",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:193830,name:"zoom_cti_connector_by_novelvox_3",display_name:"Zoom CTI Connector by NovelVox",description:"Customized CTI Connector for Better Average Handling Time and First Contact Resolution.\r\n\r\nReadily integrate Freshdesk with your Zoom phone system using Zoom CTI Connector by Novelvox. Empower agents to place, answer, and transfer calls from within the Freshdesk screen to drive better case handling operations while ensuring optimum customer satisfaction for each interaction.\r\n\r\nZoom CTI Connector by Novelvox help optimize Zoom Contact Center performance with:\r\n\r\n - Out-of-the-box integrations with Freshdesk and Zoom\r\n - Agent State Change controls to streamline call handling operations\r\n - Blended telephony capabilities to integrate workflows and automate tasks with Click to Dial, Automated Call Logging, Automated Screen pops, and more.\r\n - Optional Add-Ons & Customization to fit your unique business needs",overview:"Optimize agent performance to deliver exceptional user experience. Seamless 3rd party integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F038391\u002Flive_cover_art\u002Fthumb\u002FNV%20Icon%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F038391\u002Flive_cover_art\u002Fthumb2x\u002FNV%20Icon%20%281%29.png"},categories:[N,aj,$],type:b,published_at:"2024-11-16T06:20:38.000+05:30",options:a,modules:[n,o,r,e,m,q,p],supported_modules:[n,o,e,m,q,p],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:gi,platform_details:{"1.0":[],"2.0":[438055]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__193830_438055_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:gj},{addon_id:"marketplaceapp__193830_438055_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:cG},{addon_id:"marketplaceapp__193830_438055_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__193830_438055_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:cy},{addon_id:"marketplaceapp__193830_438055_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:fb},{addon_id:"marketplaceapp__193830_438055_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:bS},{addon_id:"marketplaceapp__193830_438055_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:gk}]},{id:194240,name:"valuefirst_s_freshdesk_integration",display_name:"ValueFirst's Freshdesk Integration",description:"ValueFirst's Freshdesk Integration empowers businesses to enhance customer communication across preferred channels, providing a more personalized and efficient support experience. With two-way SMS communication, businesses can quickly address customer queries, streamline support, and drive higher satisfaction and long-term loyalty.\r\n\r\nThis integration allows businesses to send SMS messages directly from Freshdesk, either via the Ticketing system or through SMS, based on the admin’s configuration. Automated SMS notifications for new tickets and status updates, keeping customers informed and engaged throughout their support journey.\r\n\r\n\r\nKey Features:\r\n\r\nAutomated SMS Notifications: Automatically send personalized SMS updates for new ticket creation, status changes, and agent responses, ensuring timely and relevant communication with customers.\r\nDelivery Reports (DLR): Track the delivery status of every SMS via private notes, giving agents insight into message success and helping optimize communication strategies.\r\nOn-Demand Messaging: Agents can easily send custom SMS messages using pre-designed templates or unique content directly from the Freshdesk sidebar.\r\nSeamless Integration: Configure SMS templates for specific ticket actions like new ticket creation or status updates, ensuring quicker, streamlined communication.\r\nBenefits:\r\n\r\nEnhanced Customer Engagement: Keep customers informed in real time, reducing the need for manual updates and improving overall satisfaction.\r\nImproved User Experience: Automated alerts and notifications help users stay updated without needing to manually check ticket status, enriching their experience.\r\nEfficient Tracking: With DLR support, businesses can monitor SMS delivery and customer interactions, providing valuable insights and better reporting.\r\nPersonalized Support: Agents can respond faster by sending tailored SMS messages, creating a more humanized and efficient support process.\r\n\r\nFounded in 2003, ValueFirst enables joyful conversations for global enterprises across multiple channels (internet and telecom) through its communication platforms and smart APIs. ValueFirst is part of Tanla Platforms Limited.",overview:"Get instant notifications for new, updated, & closed tickets with ValueFirst's Freshdesk Integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F042491\u002Flive_cover_art\u002Fthumb\u002F500%20_%20500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F042491\u002Flive_cover_art\u002Fthumb2x\u002F500%20_%20500.png"},categories:[N,bn,bG],type:b,published_at:"2024-10-15T09:10:02.000+05:30",options:a,modules:[r,e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[439572]},hostproduct_ids:[b],short_description:a,addons:a},{id:209905,name:"upsales_integration_1",display_name:"Freshdesk Upsales Integrator",description:"Struggling to manage contact information within the Freshdesk platform? The Upsales App is here to streamline the process for customer service agents, making it easier to access and manage contact information seamlessly.\r\n\r\nKey Features of this app include:\r\n- Integration with Freshdesk and Upsales\r\n- Access and manage contact information within Freshdesk\r\n- Detailed instructions for installation, configuration, and usage\r\n\r\nAdvantages of using this app are:\r\n- Improved efficiency in accessing and managing contact information\r\n- Seamless integration between Freshdesk and Upsales\r\n- Clear and detailed instructions for easy installation and usage\r\n\r\nDon't let the hassle of managing contact information slow you down. Install the Upsales App today and experience the convenience of seamless integration and improved efficiency.",overview:"Seamlessly integrate Freshdesk with Upsales for efficient contact management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F509902\u002Flive_cover_art\u002Fthumb\u002Fapp-logo-dark-green.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F509902\u002Flive_cover_art\u002Fthumb2x\u002Fapp-logo-dark-green.png"},categories:[Y,bb,az],type:b,published_at:"2024-11-06T23:33:01.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:"Scaly AB",platform_details:{"1.0":[],"2.0":[456938]},hostproduct_ids:[b],short_description:a,addons:a},{id:212056,name:"send_checker",display_name:"Send Checker",description:"Checking outgoing mail\r\n\r\n\"Send Checker\" is an application designed to prevent mis-sending of emails. This significantly reduces the risk of sending important or confidential information by mistake.\r\n\r\n1 . Prevention of Mis-sending: The app prompts a check of the email content and recipient before sending. This minimizes the risk of accidentally sending important information to unintended recipients.\r\n\r\n2 . Compliance Adherence: For companies handling highly confidential information, preventing mis-sending is crucial to maintaining legal compliance.\r\n\r\n3 . Protection of Brand Image: Information leaks caused by mis-sending can negatively impact a company's reliability and brand image. This app helps mitigate such risks and contributes to protecting the brand image.",overview:oP,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F650212\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F650212\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.jpg"},categories:[cT,ct,a$,aR,O],type:b,published_at:"2024-12-03T12:05:52.000+05:30",options:a,modules:[e],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:oQ,platform_details:{"1.0":[],"2.0":[459351,497642]},hostproduct_ids:[b],short_description:a,addons:[{addon_id:"marketplaceapp__212056_497642_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ga},{addon_id:"marketplaceapp__212056_497642_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bg},{addon_id:"marketplaceapp__212056_497642_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__212056_497642_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__212056_497642_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:eg},{addon_id:"marketplaceapp__212056_497642_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__212056_497642_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:bK}]},{id:277393,name:"ai_agent_for_customer_support_tickets",display_name:"AI Agent for Customer Support Tickets",description:"My AskAI is the ultimate easy-to-setup, affordable AI customer support agent for Freshdesk.\r\n\r\nAI answers questions 24\u002F7, trained on all your help docs + company knowledge.\r\n\r\nSpend more time on complex queries & high-value customers & less time on tier-1 support tickets.\r\n\r\n⬇️ Businesses adopting My AskAI see their “human” support tickets fall by 70%.\r\n\r\n✨ CREATE YOUR AI AGENT IN 10 MINS ✨\r\n\r\n1. Sign up ➡️ https:\u002F\u002Fmyaskai.com (free 30-day trial, no card required)\r\n\r\n2. Train with your help docs\u002Fknowledge base (incl. Freshdesk Help Centres)\r\n\r\n3. Connect your Freshdesk account\r\n\r\n\r\n✨ HOW DOES IT WORK? ✨\r\n\r\nYour AI agent\u002Fchatbot is your 1st line of support (using OpenAI’s ChatGPT tech) — answering \u003E80% of questions accurately using only the knowledge you give it.\r\n\r\nYour AI agent can draft replies for your agents or reply directly with your customers.\r\n\r\nYou can adapt replies to your style\u002Ftone & keep the essence of your brand using “Custom instructions”.\r\n\r\nIf a customer needs to speak to a person, they just ask & are passed to your agents, all within Freshdesk.\r\n\r\nFun fact: We’re 10x cheaper than Intercom’s Fin and Zendesk's AI agents.\r\n\r\n\r\n✨ KEY FEATURES ✨\r\n\r\n- Sync Knowledge\u002FWebsites: Add knowledge from Freshdesk, Zendesk, Intercom, websites or one of 9 other sources, updated automatically\r\n\r\n- Knowledge Improvement: Identify gaps in documentation & use AI to fill them\r\n\r\n- Multilingual\u002FLocalization: Respond in 96 languages with auto-language detection + localization\r\n\r\n- Analytics + Insights: Understand what customers are asking\r\n\r\n- Alerting + Monitoring: Notifications of new\u002Ftrending topics\r\n\r\n- Slack + Microsoft Teams: An internal chatbot for your employees\r\n\r\n- Customer Data APIs: Improve performance by feeding in personalized customer data\r\n\r\n\r\n✨ EVEN MORE ✨\r\n\r\nMy AskAI also offers:\r\n- Automated Freshdesk ticket tagging\r\n- Automated Freshchat replies — AI agent for Freshchat\r\n- AI Copilot Chrome Extension\r\n\r\n\r\n✨ TRY TODAY: 30-day free trial (no card required) & watch your support tickets fall away… \u003C\u003C",overview:"Affordable AI-powered customer support agent for Freshdesk, set up in just 15 minutes.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F393772\u002Flive_cover_art\u002Fthumb\u002Fmaa%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F393772\u002Flive_cover_art\u002Fthumb2x\u002Fmaa%20logo.png"},categories:[at,aa,M,Q,aS,O,ax],type:j,published_at:"2025-01-16T14:33:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fmyaskai.com\u002Fai-agent-integration\u002Ffreshdesk?utm_source=freshdesk-marketplace"},modules:[n,r,e],supported_modules:[n,e],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:k,productId:b,account:qa,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[b],short_description:a,addons:a},{id:284908,name:"monday_integration_1",display_name:"Monday Integration",description:"Do you find it inconvenient to switch between Freshchat and Monday to perform various actions? The Freshchat-Monday integration solves this problem by allowing users to seamlessly perform a variety of actions directly from the Freshchat inbox.\r\n\r\nKey Features of this app include:\r\n- Creating a new Monday item from Freshdesk & Freshchat\r\n- Searching for an item in Monday using its Item ID or summary from Freshdesk & Freshchat\r\n- Linking an existing Monday item to any Freshdesk & Freshchat conversation\r\n- Viewing a list of Monday items linked to a specific conversation\r\n- Accessing complete item details in Monday with a single click\r\n- Automatically syncing private notes, custom field updates, and default field updates from Freshchat to Monday.com\r\n\r\nAdvantages of using this app are:\r\n- Increased efficiency and productivity as users can perform Monday actions without leaving the Freshchat inbox\r\n- Seamless communication and collaboration between Freshchat and Monday users\r\n- Reduction in time spent on manual data entry and switching between applications\r\n\r\nDon't waste time switching between Freshdesk & Freshchat and Monday. Install the Freshdesk & Freshchat-Monday integration now and streamline your workflow for increased efficiency and collaboration.",overview:"Freshchat-Monday integration: Seamlessly perform actions in Freshchat inbox without switching apps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F809482\u002Flive_cover_art\u002Fthumb\u002FMonday.com%20CSS%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F809482\u002Flive_cover_art\u002Fthumb2x\u002FMonday.com%20CSS%20%282%29.png"},categories:[N,ad,aj,cd,O],type:b,published_at:"2025-02-04T14:14:21.000+05:30",options:a,modules:[r,e,y],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:aG,platform_details:{"1.0":[],"2.0":[541504]},hostproduct_ids:[b,x],short_description:a,addons:[{addon_id:"marketplaceapp__FD_284908_541504_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_284908_541504_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_284908_541504_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_284908_541504_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:dV},{addon_id:"marketplaceapp__FCRM_284908_541504_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_284908_541504_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_284908_541504_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_284908_541504_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:iD},{addon_id:"marketplaceapp__FC_284908_541504_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:iD},{addon_id:"marketplaceapp__FD_284908_541504_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:iD},{addon_id:"marketplaceapp__FCRM_284908_541504_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bT},{addon_id:"marketplaceapp__FC_284908_541504_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:bT},{addon_id:"marketplaceapp__FD_284908_541504_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:bT},{addon_id:"marketplaceapp__FCRM_284908_541504_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:fi},{addon_id:"marketplaceapp__FC_284908_541504_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:fi},{addon_id:"marketplaceapp__FD_284908_541504_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:fi},{addon_id:"marketplaceapp__FD_284908_541504_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:hi}]},{id:294903,name:"google-calendar",display_name:"Google Calendar connector by MorfDev",description:"Are you tired of juggling between your Google Calendar and your Freshdesk, Freshchat, or Freshservice accounts? This app is the solution to your problem!\r\n\r\nKey Features of this app include:\r\n- Seamlessly connect your Google Calendar account with Freshdesk, Freshchat, and Freshservice\r\n- View, create, update, and remove events directly in the ticket\u002Fconversation sidebar\r\n- Select your own calendar or use your primary calendar for easy organization\r\n- Create Google Meet for events and manage attendees from ticket\u002Fconversation or custom emails\r\n- Add other agents as attendees and let them see the same events in the ticket\u002Fconversation sidebar\r\n- Filter events by summary\r\n\r\nAdvantages of using this app are:\r\n- Increased productivity by eliminating the need to switch between multiple platforms\r\n- Improved organization and time management with all your events in one place\r\n- Enhanced collaboration by sharing events between agents for better team coordination\r\n\r\nThis app displays the following data of an event:\r\n- Summary\r\n- Start\u002FEnd date and time\r\n- Description\r\n- Location\r\n- Link to event on Google Calendar\r\n- Link to Google Meet (if it exist)\r\n- Attendees (with status)\r\n\r\nSay goodbye to the hassle of managing multiple calendars and hello to a more efficient workflow. Install the app now and experience seamless integration between Google Calendar and your Freshdesk, Freshchat, and Freshservice accounts.\r\n\r\nRoadmap:\r\n- Free\u002FBusy time\r\n- Attachments and Google Drive\r\n- Full page dashboard with all your events, which are associated with tickets\u002Fconversations. Search by date and filter by summary.\r\n\r\nNeed additional features? Write to morfdevhelp@gmail.com",overview:"Connect Google Calendar and Freshworks. View, create, update, and remove events. Create Google Meet and manage attendees. Share events between agents",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F309492\u002Flive_cover_art\u002Fthumb\u002Fgoogle-calendar-logo1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F309492\u002Flive_cover_art\u002Fthumb2x\u002Fgoogle-calendar-logo1.png"},categories:[ap,iE,M,ac,ax],type:b,published_at:"2025-02-14T23:05:51.000+05:30",options:a,modules:[r,e,y,l],supported_modules:[e],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:k,productId:b,account:bI,platform_details:{"1.0":[],"2.0":[553999]},hostproduct_ids:[b,g,x],short_description:a,addons:[{addon_id:"marketplaceapp__FD_294903_553999_AUD",addon_type:b,product_id:b,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_294903_553999_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_294903_553999_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_294903_553999_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FD_294903_553999_BRL",addon_type:b,product_id:b,currency_code:ae,trial_period:d,price:bg},{addon_id:"marketplaceapp__FCRM_294903_553999_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_294903_553999_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_294903_553999_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_294903_553999_EUR",addon_type:b,product_id:b,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FCRM_294903_553999_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_294903_553999_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_294903_553999_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_294903_553999_GBP",addon_type:b,product_id:b,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FCRM_294903_553999_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FC_294903_553999_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FS_294903_553999_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FD_294903_553999_INR",addon_type:b,product_id:b,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FCRM_294903_553999_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_294903_553999_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_294903_553999_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_294903_553999_USD",addon_type:b,product_id:b,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FD_294903_553999_ZAR",addon_type:b,product_id:b,currency_code:af,trial_period:d,price:cy}]},{id:1033,name:"mailchimp_1",display_name:"Mailchimp",description:"This app allows the user to integrate their CRM contacts with Mailchimp members. Any new contact created in the CRM can be created as a Mailchimp member through this app. The user can choose to update the data from the CRM to Mailchimp or vice versa in the app. This app syncs contacts between Mailchimp and the CRM in the backend which means that the user is required to configure the app only once with their Mailchimp credentials after which the data sync between Mailchimp and the CRM is done seamlessly.\r\n\r\nThis app ensures that the latest data is always present in both the apps as it constantly updates the latest changes from the CRM to Mailchimp and vice versa. The user can also map the fields in the way they wish from the CRM to Mailchimp. For example, the user can choose which one of these 2 fields: work-email, personal-email should be synced as primary email in a Mailchimp member.\r\n\r\nFeatures of the app:\r\n• The user can configure the direction of sync from the CRM to Mailchimp or vice versa or both.\r\n• The sync happens seamlessly every 12 hours.\r\n• The user can map the fields in the CRM to fields in Mailchimp which means that the user has control over the transformation of data.",overview:"Sync marketing leads from Mailchimp with your CRM contacts.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3301\u002Flive_cover_art\u002Fthumb\u002Faddon_icon_mailchimp.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3301\u002Flive_cover_art\u002Fthumb2x\u002Faddon_icon_mailchimp.png"},categories:[eI,be,bD],type:b,published_at:"2024-08-01T16:10:17.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cm,ratings_count:bq,install_count:2639,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[895,62088,77236,83797,85215,296244,320925,426710]},hostproduct_ids:[h,t],short_description:"Seamlessly Sync Leads",addons:a},{id:4706,name:"quickbooks_invoice_fsales",display_name:qb,description:"Manage payments and invoices for your contacts inside the CRM by integrating with QuickBooks.\r\n\r\nWhat do you get from this Integration?\r\n\r\n1. View your customer invoices in the CRM under the respective lead or contact\r\n2. Get a summary of total paid and unpaid amount for each account, deal, contact and lead.\r\n3. Get notified when your lead or contact makes a payment\r\n4. Pin QuickBooks invoices against your lead in the CRM\r\n5. Search your QuickBooks invoice without leaving the CRM",overview:"Manage payments and invoices for your contacts inside the CRM by integrating with QuickBooks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6074\u002Flive_cover_art\u002Fthumb\u002Fintegrations_quickbooks_invoice.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6074\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_quickbooks_invoice.png"},categories:[ah,bl],type:x,published_at:"2017-02-24T10:00:00.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:aK,install_count:1782,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:"Create Invoices Easily",addons:a},{id:16896,name:"pandadoc",display_name:"PandaDoc",description:"Accelerate your deals by connecting sales documents to your deals with the PandaDoc & Freshsales Classic integration. Whenever your clients are ready for a quote or proposal, our integration makes it easy to create the doc right from inside Freshsales Classic in just a few clicks. No more double entry, no more human errors.\r\n\r\n- Data stored in Freshsales Classic will automatically populate your chosen document template, further cutting time from the creation process. \r\n- Collaborate with sales team members and other departments working on proposals and contracts.\r\n- Get your contracts and agreements signed with legally-binding PandaDoc eSignatures. Send sales documents for internal approvals and request eSignatures without leaving Freshsales Classic.\r\n- Create personalized proposals, quotes, and contracts in minutes with PandaDoc helping you to merge deal and contact info right into the document.\r\n- Ready to share\u002Fsend your proposal, quote, or a contract? Stop the manual routine: PandaDoc will add recipients as per their roles and assign them as signers so you don’t have to.\r\n- Get easy access to all the deal-related documents without leaving Freshsales Classic: all documents are listed under the related deals with quick links for quick access.",overview:"Create sales documents with pre-filled CRM data, send them out to be eSigned via Freshsales Classic.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69861\u002Flive_cover_art\u002Fthumb\u002FPD_logo_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69861\u002Flive_cover_art\u002Fthumb2x\u002FPD_logo_400.png"},categories:[bx,ai,cE],type:b,published_at:"2019-09-04T22:34:44.000+05:30",options:a,modules:[u],supported_modules:[u],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:bq,install_count:1675,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[39004,95939]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:1528,name:"hubspot_fsales",display_name:"HubSpot",description:"This app allows the user to integrate their CRM contacts with HubSpot contacts. Any new contact created in the CRM can be created as a HubSpot contact through this app. The user can choose to update the data from the CRM to HubSpot or vice versa in the app. This app syncs contacts between HubSpot and the CRM in backend which means that the user is required to configure the app only once with their HubSpot credentials after which the data sync between HubSpot and the CRM is done seamlessly.\r\n\r\nThis app ensures that the latest data is always present in both the apps as it constantly updates the latest changes from the CRM to HubSpot and vice versa. The user can also map the fields in the way they wish from the CRM to HubSpot. For example, the user can choose which one of these 2 fields: work-email, personal-email should be synced as primary email in a HubSpot contact.\r\n\r\nFeatures of the app:\r\n• The user can configure the direction of sync from the CRM to HubSpot or vice versa or both.\r\n• The sync happens seamlessly every 12 hours.\r\n• The user can map the fields in the CRM to fields in HubSpot which means that the user has control over the transformation of data.",overview:"Sync marketing contacts from HubSpot with your CRM contacts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8251\u002Flive_cover_art\u002Fthumb\u002Fhubspot1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8251\u002Flive_cover_art\u002Fthumb2x\u002Fhubspot1.png"},categories:[Y,ba,ak,be,bD],type:b,published_at:"2024-03-13T14:32:26.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:br,install_count:gN,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[1363,62090,77087,83802,85214,296241,320884]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:8816,name:"xero_invoice_fsales",display_name:"Xero",description:"What does this integration with Xero offer?\r\n\r\n1. View contact invoices within the CRM.\r\n2. Get a summary of total paid and unpaid amount for each contact, account, and deal.\r\n3. Pin Xero invoices against your records in the CRM.\r\n4. Search for your Xero invoice without having to leave the CRM.",overview:"Manage invoices for your contacts in the CRM by integrating with Xero.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6188\u002Flive_cover_art\u002Fthumb\u002Fx.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6188\u002Flive_cover_art\u002Fthumb2x\u002Fx.png"},categories:[ah,bi,bs,av,bl],type:x,published_at:"2018-06-19T18:03:29.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:1047,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:21757,name:"stripe_integration",display_name:"Stripe Integration",description:"Gain deeper insights into your leads and contacts by integrating your Stripe payment data with the Freshsales Suite. With this app, you can examine all ongoing active and canceled subscriptions from Stripe within chat. The app allows agents to view active subscriptions, cancel subscriptions, and reactivate canceled subscriptions enclosed by Stripe for customers. This functionality is accessible within conversation chat through the sidebar app that is loaded on the chat detail page.",overview:"View Stripe subscriptions and invoices, and also cancel or reactivate subscriptions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75712\u002Flive_cover_art\u002Fthumb\u002Finvoive%20logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75712\u002Flive_cover_art\u002Fthumb2x\u002Finvoive%20logo.jpg"},categories:[bt,av],type:b,published_at:"2024-06-12T22:11:06.000+05:30",options:a,modules:[s,y,Z],supported_modules:[s,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:aK,install_count:828,productName:R,productId:h,account:ci,platform_details:{"1.0":[],"2.0":[53985,67127,74136,94444,98466,147870,179155,247846,394139]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:36392,name:"docusign_fsales",display_name:qc,description:"Integrating DocuSign with the CRM allows you to send documents to your contacts and get them signed. This integration helps you create and track signatures on documents from within the details pages of contacts, accounts, and deals.",overview:"Using the Docusign integration, send documents to contacts right from the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29363\u002Flive_cover_art\u002Fthumb\u002FDocusign_e_signature.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29363\u002Flive_cover_art\u002Fthumb2x\u002FDocusign_e_signature.png"},categories:[bx,ai,cE],type:x,published_at:"2021-02-08T20:08:01.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:aK,install_count:770,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:28496,name:"freshservice_1",display_name:"Freshservice",description:"Install this app to enable your service and sales teams to remain in sync. \r\n\r\nThis integration enables Freshworks CRM agents to do the following from the accounts and contact details page:\r\n\r\n1. View Freshservice tickets created by a customer and add notes to them\r\n2. Create new Freshservice tickets on behalf of the customer\r\n\r\nThis app also supports Contact and Account sync from Freshservice to Freshsales Suite. The user can also map the fields in the way they wish from Freshsales Suite to Freshservice. For example, if a user wants the phone number field in Freshservice to be synced as a work number or personal number in Freshsales Suite, this app provides the ability to do it. You need to install the “FCRM Contacts Sync” app on the Freshservice account to enable this functionality.",overview:"View, create Freshservice tickets, and add notes to them without moving out of Freshsales Suite. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69482\u002Flive_cover_art\u002Fthumb\u002FFreshservice.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69482\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice.png"},categories:[ab,P,bj,bA],type:b,published_at:"2023-11-22T22:15:48.000+05:30",options:a,modules:[r,s,v],supported_modules:[s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:723,productName:R,productId:h,account:dN,platform_details:{"1.0":[],"2.0":[72296,91660,157119,280659]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7496,name:"asana_1172018",display_name:jz,description:"Don't leave your collaborating teams in limbo anymore. With the Asana integration, let your team know that a deal in the pipeline has been Created\u002Fupdated\u002FWon.\r\n\r\nThe integration enables you to create a task under a project whenever -\r\n- A deal is created (or)\r\n- A deal reaches a certain stage in the pipeline (or)\r\n- A deal is Won\u002FLost",overview:"Create tasks in Asana whenever a new deal is created or when a deal reaches a pipeline stage.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6947\u002Flive_cover_art\u002Fthumb\u002Fasana.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6947\u002Flive_cover_art\u002Fthumb2x\u002Fasana.png"},categories:[ah,aX,aw],type:b,published_at:"2018-10-10T21:21:36.000+05:30",options:a,modules:[u],supported_modules:[u],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:g,install_count:525,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[10609,12240,30911,39570,82050]},hostproduct_ids:[h,t],short_description:"Organize Sales Deals",addons:a},{id:4705,name:"segment_fsales",display_name:"Segment",description:"Access the events tracked from your web or mobile apps using Segment libraries in the CRM.\r\n\r\nThis integration with Segment lets you:\r\n- Create or update contacts.\r\n- Capture the pageviews.\r\n- Track events that you’ve asked for.",overview:"Access the events tracked from your web or mobile apps using Segment libraries in the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5074\u002Flive_cover_art\u002Fthumb\u002Fintegrations_segment.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5074\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_segment.png"},categories:[aC,P],type:x,published_at:"2017-02-25T10:00:00.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:456,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:"Track Customer Activity",addons:a},{id:7604,name:"trello_1",display_name:gU,description:"Don't leave your collaborating teams in limbo anymore. With the Trello integration, let your team know that a deal in the pipeline has been Created\u002FUpdated\u002FWon.\r\n\r\nThe integration enables you to create a card under a board whenever -\r\n- A deal is created (or)\r\n- A deal reaches a certain stage in the pipeline (or)\r\n- A deal is Won\u002FLost",overview:"Create a card in Trello whenever a new deal is created in the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4067\u002Flive_cover_art\u002Fthumb\u002Ftrello_mark_blue.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4067\u002Flive_cover_art\u002Fthumb2x\u002Ftrello_mark_blue.png"},categories:[ah,aX,aw],type:b,published_at:"2018-10-10T21:23:37.000+05:30",options:a,modules:[u],supported_modules:[u],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:375,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[10866,12239,30912,82049]},hostproduct_ids:[h,t],short_description:"Collaborate on Sales Deals",addons:a},{id:31956,name:"atlassian_jira",display_name:"Atlassian Jira",description:"This integration enables Freshsales Suite agents to do the following from the Accounts and Deal details page:\r\n \r\n1. Create new Jira issues or link existing Jira issues to an account and a deal.\r\n2. View Atlassian Jira issues that have already been mapped with a deal or an account.\r\n3. Add comments and attachments to linked Jira issues.",overview:"View, create, link, and comment on Jira issues from Freshsales Suite.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65913\u002Flive_cover_art\u002Fthumb\u002FJira_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65913\u002Flive_cover_art\u002Fthumb2x\u002FJira_logo.png"},categories:[ah,aX,aw],type:b,published_at:"2020-10-08T19:33:58.000+05:30",options:a,modules:[u,v],supported_modules:[u,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:lc,productName:R,productId:h,account:dN,platform_details:{"1.0":[],"2.0":[82834,90235,113234,163068]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:9432,name:"typeform-for-freshworks_crm",display_name:pI,description:"Introducing the Typeform App, a Sales CRM solution that integrates your CRM with the functionalities of Typeform, a robust and powerful form builder. \r\nTypeform Integration makes the lead generation process more efficient through Typeform’s auto-sync feature, allowing you to create leads in real-time, with each submission. \r\nSome of the functionalities provided by the Typeform App include: \r\n - Provides room for up to 1000 CRM leads. \r\n - It allows you to import older submissions. \r\n - Easier mapping of CRM and Typeform leads. \r\n\r\nIf you’re a business looking to make your sales processes more efficient, then this Typeform App is for you. It solves the problem of lead management, making your overall business operations efficient.",overview:"Create leads in your CRM with your every Typeform submission.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2349\u002Flive_cover_art\u002Fthumb\u002Ficon_4.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2349\u002Flive_cover_art\u002Fthumb2x\u002Ficon_4.jpg"},categories:[Y,aO,ak,ai,bp],type:b,published_at:"2019-05-24T18:05:24.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:hE,ratings_count:h,install_count:jO,productName:R,productId:h,account:bC,platform_details:{"1.0":[],"2.0":[15868,39806,62119,97726]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:46213,name:"exotel_cti_1",display_name:"Exotel CTI for Freshsales",description:"Exotel Freshsales Plugin enables users to manage calls directly from Freshsales. It\r\nenables a user to have Incoming Call intimation, visualize the call details along\r\nwith call recordings and provide Click2Call capabilities. It allows seamless integration\r\nfor enhanced agent productivity and a better experience.\r\nKey Benefits:\r\n1. Call Intimations - Get the notification on your Freshsales dahboard, whenever an\r\nincoming call comes on to your customer-facing Exotel Number or an\r\noutbound call is initiated from Freshsales\r\n2. Automated Call log Creation - Ability to create\u002Fupdate a call log and associate\r\nthe call with it. Automatic call log creation for Missed Calls\r\n3. Click2Call - Initiate call between you and your customer, directly from the\r\nFreshsales\r\n4. Call Details - Call Recordings and Call Duration getting automatically added\r\nto the call logs.\r\n5. User Mapping - Map Exotel Agents to Freshsales Users and enable\r\nClick-2-Call. You can upload Bulk User Mapping with our new feature and search for a user with Mobile Number or Freshsales User Name.\r\n6. Work on just one interface and improve your agent productivity by\r\neliminating context-switching.",overview:"Calls Powered by Exotel for managing your Freshsales leads and contacts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31264\u002Flive_cover_art\u002Fthumb\u002FSquare_logo_blue.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31264\u002Flive_cover_art\u002Fthumb2x\u002FSquare_logo_blue.png"},categories:[N,$],type:b,published_at:"2023-10-23T09:24:42.000+05:30",options:a,modules:[r],supported_modules:[],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:aK,install_count:et,productName:R,productId:h,account:qd,platform_details:{"1.0":[],"2.0":[133769,150590,216906,275895]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:9573,name:"superreceptionist_1",display_name:"SuperReceptionist",description:"SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment.\r\nSuperReceptionist connector in Freshworks CRM allows you to:\r\n - Track incoming calls from customers.\r\n - Create Contacts with phone numbers.\r\n - Associate call log with Contacts, Accounts, and Deals.\r\n - Make outbound calls.\r\n - Track outbound calls.",overview:"SuperReceptionist app lets you integrate with Freshworks CRM to capture contacts with phone numbers",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3759\u002Flive_cover_art\u002Fthumb\u002FSR_App_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3759\u002Flive_cover_art\u002Fthumb2x\u002FSR_App_Logo.png"},categories:[N,$],type:b,published_at:"2019-05-10T13:31:10.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:140,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[16250,58366,78187,101725,124007,158394]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:22549,name:"chargebee_1",display_name:"ChargebeeV1",description:"Want to boost your sales team’s productivity by leaps and bounds? Then this plugin is for you. With the Chargebee plugin, your sales agents can view the complete subscription details of a customer in the contacts, leads, accounts & deals section.\r\n\r\nGet started.\r\nFeatures:\r\n1. Viewing all Chargebee subscriptions in one place\r\n2. Fetch subscription data based on various parameters\r\n3. Multi-portal support\r\n\r\nUse Case:\r\nSetting us multiple Chargebee account to manage subscriptions. As a service provider, there could be single or multiple subscriptions from a single customer and to fetch all subscription data of a customer is made easy through this plugin.",overview:"This Plugin helps to view the Customer’s subscription details from Chargebee right inside Freshsales",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94522\u002Flive_cover_art\u002Fthumb\u002FCB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94522\u002Flive_cover_art\u002Fthumb2x\u002FCB.png"},categories:[cH,bi,av],type:b,published_at:"2022-08-29T09:22:46.000+05:30",options:a,modules:[u,s,v,Z],supported_modules:[u,s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:x,install_count:116,productName:R,productId:h,account:bR,platform_details:{"1.0":[],"2.0":[56148,181799]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:34655,name:"ozonetel_cloudagent",display_name:"Ozonetel CloudAgent",description:"Cloudagent works seamlessly within Freshworks CRM allowing access to all your contact center features from one place. Freshdsales CloudAgent Integration helps you deliver better customer support by improving customer experience, increasing agent efficiency, and meticulously tracking performance.\r\n\r\nKey Features:\r\n\r\nMake and receive calls from within Freshworks CRM, with click-to-call, automatic number detection.\r\n\r\nScreen-pop integration allows agents to access customer history while on calls, allowing for better customer experience, higher chances of the immediate resolution, and improved agent efficiency.\r\n\r\nAutomatic ticket creation happens with each call and is connected to a customer number, allowing for easy follow-up if required.\r\n\r\nAgents can access advanced call controls like transfer, hold, mute or conference within this app.\r\n\r\nCall recordings can be accessed from Freshworks CRM within tickets or from the management dashboard.\r\n\r\nReal-time agent productivity dashboards and performance reports allowing for continuous monitoring of KPIs. Get reports of abandoned calls and automatic alerts of voicemails to ensure you never miss a call.\r\n\r\nPowerful automatic dialers can be accessed from within Freshworks CRM to allow agents to reach more leads and track their status.",overview:"CloudAgent simplifies managing calls, track conversations, and logging tickets in Freshworks CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55643\u002Flive_cover_art\u002Fthumb\u002F400_400_L.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55643\u002Flive_cover_art\u002Fthumb2x\u002F400_400_L.jpg"},categories:[N,aj,$],type:b,published_at:"2022-11-30T12:31:56.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:oY,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[92344]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:32501,name:"magento_2x",display_name:gS,description:"Magento 2 app for the CRM gives you an extra edge towards your eCommerce Leads and Contacts by sharing their existing Orders directly inside the CRM, which helps you make better sales-driven decisions and recognize the potential of your customers.\r\n\r\nNote: Works only for Magento 2.x versions.\r\n\r\nOn every Contact and conversation CRM page, you're able to view their recent orders and specific order details to help gain more info about the connections.\r\n\r\nKey features:\r\n- List orders from all Magento stores in your account\r\n- Filter Orders by Stores and Time\r\n- Get details for each order inside the CRM\r\n\r\nAdditional features with conversation:\r\n- Search order by order id.\r\n- Refund\u002FCancel order based on its status.",overview:"Check your Lead\u002FContact orders from your Magento 2 store directly inside the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10523\u002Flive_cover_art\u002Fthumb\u002Fm2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10523\u002Flive_cover_art\u002Fthumb2x\u002Fm2.png"},categories:[au,aB],type:b,published_at:"2023-11-16T12:56:33.000+05:30",options:a,modules:[r,s,y,Z],supported_modules:[s,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eo,productName:R,productId:h,account:bw,platform_details:{"1.0":[],"2.0":[84727,89813,279366]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:4707,name:"office365_calendar_fsales",display_name:qe,description:"Office 365 Calendar can now be synced with the CRM. You can get all your scheduled events from your Office 365 Calendar as appointments in the CRM. No more shifting tabs between the CRM and Office 365.\r\n\r\nThis is a two-way sync, ensuring that all your appointments from the CRM are added as events in your Office 365 Calendar.",overview:"Integrate with Office 365 Calendar to sync appointments between the CRM and your calendar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7074\u002Flive_cover_art\u002Fthumb\u002Fintegrations_office365_calendar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7074\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_office365_calendar.png"},categories:[ah,aa,M,bl,ac],type:x,published_at:"2017-03-02T10:00:00.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eT,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:34214,name:"paypal_sales_invoices",display_name:"Paypal Invoices",description:"The PayPal Invoices app gives you the ability to connect your CRM account with PayPal's powerful invoicing platform. Quickly create, view and manage invoices right inside the CRM, from the Contact page. Created invoices are available in your PayPal account under the Invoicing tools.\r\n\r\nHere’s what you can do with the app:\r\n\r\n1. Create and send invoices — add a due date, CC emails, multiple line items with tax amount, notes and discounts.\r\n2. View your existing invoices\r\n3. Cancel your existing invoices",overview:"Create, schedule, view and cancel invoices to your CRM contacts from PayPal",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41243\u002Flive_cover_art\u002Fthumb\u002Funnamed__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41243\u002Flive_cover_art\u002Fthumb2x\u002Funnamed__1_.png"},categories:[bs,av],type:b,published_at:"2023-04-26T11:06:06.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:b,install_count:65,productName:R,productId:h,account:bw,platform_details:{"1.0":[],"2.0":[90840,93025]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:61583,name:"ringover_dialer_for_freshsales",display_name:"Ringover Dialer for FreshSales",description:"The Ringover FreshSales integration\r\nIntegrated Dialer\r\nRingover’s integrated dialer allows your team to stop wasting time and energy when they constantly have to change screens.\r\nCall and SMS logs\r\nRingover takes care of the manual hassle of logging interactions by automatically logging your calls and SMS as tickets. Call activity will be accurate and your team will have more time to focus on your customers.\r\nContact, Tag and Note Sync\r\nEffortlessly keep track of your client’s information and important call details. Contacts, notes and tags are synched from Ringover to FreshSales. By keeping your data automatically organized, your team will have all the customer context they need to efficiently handle requests.",overview:"Call directly from FreshSales and keep your CRM updated with Ringover’s integrated dialer!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38516\u002Flive_cover_art\u002Fthumb\u002Flogo-blue-bg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38516\u002Flive_cover_art\u002Fthumb2x\u002Flogo-blue-bg.png"},categories:[N,$],type:b,published_at:"2024-02-06T22:24:33.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:x,install_count:qf,productName:R,productId:h,account:lj,platform_details:{"1.0":[],"2.0":[202756,294902]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:14141,name:"paypal_invoices",display_name:"PayPal Invoices",description:"The PayPal Invoices app gives you the ability to connect your Freshsales account with PayPal's powerful invoicing platform. Quickly create, view and manage invoices right inside Freshsales, from the Contact page. Created invoices are available in your PayPal account under the Invoicing tools.\r\n\r\nHere’s what you can do with the app:\r\n\r\n1. Create and send invoices — add a due date, CC emails, multiple line items with tax amount, notes and discounts.\r\n2. View your existing invoices\r\n3. Cancel your existing invoices",overview:"Create, schedule, view and cancel invoices to your Freshsales contacts from PayPal",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14141\u002Flive_cover_art\u002Fthumb\u002Fpaypal_logo_png_7.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14141\u002Flive_cover_art\u002Fthumb2x\u002Fpaypal_logo_png_7.png"},categories:[bs,av],type:b,published_at:"2023-04-26T11:02:01.000+05:30",options:a,modules:[u,r,s,v,Z],supported_modules:[u,s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eb,productName:R,productId:h,account:bw,platform_details:{"1.0":[],"2.0":[30848]},hostproduct_ids:[h],short_description:a,addons:a},{id:8844,name:"magento_2_3",display_name:gS,description:"Magento 2 app for Freshsales gives you an extra edge towards your eCommerce Leads and Contacts by sharing their existing Orders directly inside Freshsales, which helps you make better sales driven decisions and recognize the potential of your customers.\r\nNote: Works only for Magento 2.x versions.\r\n\r\nOn every Lead\u002FContact Freshsales page, you're able to view their recent orders and specific order details to help gain more info about the connections.\r\n\r\nKey features:\r\n- List orders from all Magento stores in your account\r\n- Filter Orders by Stores and Time\r\n- Get details for each order inside Freshsales",overview:"Check your Lead\u002FContact orders from your Magento 2 store directly inside Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4488\u002Flive_cover_art\u002Fthumb\u002Fmagento_2_logo_png_transparent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4488\u002Flive_cover_art\u002Fthumb2x\u002Fmagento_2_logo_png_transparent.png"},categories:[au,aB],type:b,published_at:"2023-04-26T11:13:40.000+05:30",options:a,modules:[r,s,Z],supported_modules:[s,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eK,productName:R,productId:h,account:bw,platform_details:{"1.0":[],"2.0":[14187,25695]},hostproduct_ids:[h],short_description:a,addons:a},{id:25937,name:"amazon_eventbridge_1",display_name:kw,description:"The Freshworks connector to Amazon EventBridge allows streaming events in the Freshworks’ products to AWS services.\r\n\r\nWith minimal configuration and setup, the Freshworks products’ events are exported in real time to AWS, allowing businesses to build on top of their customer data. This also helps analyze data and leverage diverse AWS services such as Amazon S3, firehose, Kinesis, Lambda, SNS, SQS, and so on, to provide a seamless customer experience.",overview:"Helps you export CRM events to Amazon Eventbridge.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73952\u002Flive_cover_art\u002Fthumb\u002Feventbridge_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73952\u002Flive_cover_art\u002Fthumb2x\u002Feventbridge_logo.png"},categories:[aC,ab,P],type:b,published_at:"2025-01-29T21:12:06.000+05:30",options:a,modules:[u,r,s,v,A,z,C,F,Z,L,bc],supported_modules:[u,s,v,A,z,C,F,Z,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dQ,productName:R,productId:h,account:"srinivasan",platform_details:{"1.0":[],"2.0":[65505,80083,104244,119920,544243]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:11387,name:"kookoo_cloudagent_1",display_name:k$,description:"KOOKOO Cloudagent works seamlessly within Freshsales allowing access to all your contact center features from one place. Freshdsales KooKoo cloud agent Integration helps you deliver better customer support by improving customer experience, increasing agent efficiency, and meticulously tracking performance.\r\n\r\nKey Features:\r\n\r\nMake and receive calls from within Freshsales, with click-to-call, automatic number detection.\r\n\r\nScreen-pop integration allows agents to access customer history while on calls, allowing for better customer experience, higher chances of the immediate resolution, and improved agent efficiency.\r\n\r\nAutomatic ticket creation happens with each call and is connected to a customer number, allowing for easy follow-up if required.\r\n\r\nAgents can access advanced call controls like transfer, hold, mute or conference within this app.\r\n\r\nCall recordings can be accessed from Freshsales within tickets or from the management dashboard.\r\n\r\nReal-time agent productivity dashboards and performance reports allowing for continuous monitoring of KPIs. Get reports of abandoned calls and automatic alerts of voicemails to ensure you never miss a call.\r\n\r\nPowerful automatic dialers can be accessed from within Freshsales to allow agents to reach more leads and track their status.",overview:"KOOKOO CloudAgent simplifies managing calls, track conversations, and logging tickets in Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78311\u002Flive_cover_art\u002Fthumb\u002Fkookoo_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78311\u002Flive_cover_art\u002Fthumb2x\u002Fkookoo_logo.png"},categories:[N,aj,$],type:b,published_at:"2019-08-29T16:02:50.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,C,F,Z],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dS,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[22095]},hostproduct_ids:[h],short_description:a,addons:a},{id:123684,name:"salesforce_connector_app_2",display_name:kk,description:"With the Salesforce connector app, you can do the following:\r\n1. View and Create Lead, Contact, Account, Opportunity, Cases, & Task data inside the conversation inbox\r\n2. Sync contact and account data between Salesforce and Freshchat\u002FCSS. Data sync is powered by the Connector App addon. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009127-salesforce-freshchat-inbox-app",overview:"View Salesforce data inside conversation inbox and perform sync between Salesforce and Freshchat\u002FCSS",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F486321\u002Flive_cover_art\u002Fthumb\u002Fsalesforce-logo-Google-Search%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F486321\u002Flive_cover_art\u002Fthumb2x\u002Fsalesforce-logo-Google-Search%20%281%29.png"},categories:[Y,ak,az],type:b,published_at:"2024-09-18T14:37:34.000+05:30",options:a,modules:[r,H,y],supported_modules:[H],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:di,ratings_count:g,install_count:eD,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[342163,406564,430151,436383]},hostproduct_ids:[h,x,t],short_description:a,addons:a},{id:21471,name:"ziwo_call_center_solution-for-freshsales",display_name:"ZIWO Call Center Solution",description:"Get in touch with your prospects, improve call response, set up outbound sales & marketing campaigns & overall call center performance with seamless integration of Ziwo with Freshsales.\r\n\r\nBy using this add-on, you will be able to:\r\n• Make calls by clicking on a phone number.\r\n• Receive calls and automatically search for matching contacts and leads.\r\n• Automatically add call logs for existing contacts when ending a call.",overview:qg,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17412\u002Flive_cover_art\u002Fthumb\u002F_brand_assets_images_logos_ziwo_logomark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17412\u002Flive_cover_art\u002Fthumb2x\u002F_brand_assets_images_logos_ziwo_logomark.png"},categories:[N,aj,$],type:b,published_at:"2023-05-24T17:25:23.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,C,F,Z],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:df,productName:R,productId:h,account:fa,platform_details:{"1.0":[],"2.0":[53131,73879]},hostproduct_ids:[h],short_description:a,addons:a},{id:52482,name:"freshsales_suite",display_name:"Surveymonkey",description:"This app is used to add the survey respondents as contacts in Freshsales. The contacts will be associated with the event on the activity timeline that includes the survey response. Users can configure the surveys in the settings page and the app will monitor these surveys for new responses. Upon receiving a new response it will be synced immediately. The existing responses in the configured surveys will be synced with the scheduler that runs for every one hour. The contact details page displays the list of responded surveys by that particular contact.",overview:"Sync all your contacts and survey responses and deliver personalised experiences.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28425\u002Flive_cover_art\u002Fthumb\u002Fapp_icon_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28425\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon_400x400.png"},categories:[Y,bp],type:b,published_at:"2022-12-13T12:57:18.000+05:30",options:a,modules:[r,s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dX,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[158958,203146]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:12978,name:"zuora",display_name:"Zuora",description:"The Freshsales-Zuora integration gives sales reps invoice related data where it's needed most - inside Freshsales. Setting up the integration takes only a minute. You'll then be able to manage your invoices within Freshsales.\r\n\r\nThe Freshsales - Zuora integration enables users to:\r\n\r\nView subscriptions and invoices of your Leads\u002FContacts from within Freshsales.\r\nGet a summary of total paid and unpaid amount for each Lead\u002FContact\u002FAccount.\r\nGet a summary of active\u002Finactive subscriptions for each Lead\u002FContact\u002FAccount.\r\nSearch for Zuora invoice without having to leave Freshsales. \r\n\r\nThe Freshsales-Zuora integration, for example, helps sales reps get context about unpaid invoices right from within Freshsales before they get on a call with customers and eliminates the need to switch between the CRM and Zuora.",overview:"Manage Zuora Subscriptions, Invoices and payments inside Freshsales\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87921\u002Flive_cover_art\u002Fthumb\u002Fzuora_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87921\u002Flive_cover_art\u002Fthumb2x\u002Fzuora_400x400.png"},categories:[bi,bs,av],type:b,published_at:"2019-07-26T17:54:20.000+05:30",options:a,modules:[s,v,Z],supported_modules:[s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[27144]},hostproduct_ids:[h],short_description:a,addons:a},{id:18489,name:"ameyo",display_name:"Ameyo",description:qh,overview:qi,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98481\u002Flive_cover_art\u002Fthumb\u002Fameyo_400__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98481\u002Flive_cover_art\u002Fthumb2x\u002Fameyo_400__1_.png"},categories:[N,$],type:b,published_at:"2019-11-29T15:16:07.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,C,F,Z],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:R,productId:h,account:hz,platform_details:{"1.0":[],"2.0":[43876]},hostproduct_ids:[h],short_description:a,addons:a},{id:28791,name:"freshdesk_customer_success_for_freshsales",display_name:"Freshsuccess for Freshsales",description:"The Freshsuccess integration for Freshsales empowers your sales and account managers with rich customer data from Freshsuccess. This information is seamlessly visualized on the:\r\n 1. Deal page\r\n 2. Contact page\r\n 3. Account page\r\n\r\nAccount level information visualized on the Overview tab of the app includes (but not limited to):\r\n - Account health score\r\n - Stage of customer lifecycle\r\n - Latest updates or meeting notes\r\n - MRR or ARR \r\n - Renewal date\r\n - Join date\r\n - Key contacts\r\n\r\nIn addition, the Insights tab of the app shows:\r\n - In-depth health score breakdown\r\n - Top modules used by users\r\n - Top features used by users\r\nOther insights such as churn alerts, disengaged customer alerts, and much more!\r\n\r\nThe app features a fully customizable layout, allowing admins to modify and rearrange customer data shown to your sales reps.",overview:"Empower reps with account health and other customer insights from Freshsuccess.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19782\u002Flive_cover_art\u002Fthumb\u002F02_Customer_success_brand_mark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19782\u002Flive_cover_art\u002Fthumb2x\u002F02_Customer_success_brand_mark.png"},categories:[Y,an,P,bb,az],type:b,published_at:"2023-06-06T13:31:10.000+05:30",options:a,modules:[u,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[73084,78999,86548,92612,101424,102352,103160,114587,123643,136326,139769,145166,148374,150273,170181,189471,237765]},hostproduct_ids:[h],short_description:a,addons:a},{id:64107,name:"woocommerce_connector_2",display_name:lw,description:"The WooCommerce Connector for Freshsales, Freshchat and Freshservice will allow you to connect your WooCommerce store and display customer information on the Freshworks side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the WooCommerce store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several WooCommerce stores at the same time and display information for each store. You can sync your stores with Freshsales, Freshchat and Freshservice accounts and get updates for contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your WooCommerce admin panel (you should be authenticated).\r\n6) Webhooks support: Freshsales and Freshchat can get data about new customers and orders and create\u002Fupdate contacts or create deals for any contact.\r\n7) Global search\r\n8) Contact Management feature: you can create new contact for searched customer or update existing contact\r\n9) Refund\u002FPartial Refund and Cancel orders feature\r\n10) Support of WooCommerce extension: Shipment Tracking, Custom Order Statuses\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on the order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales, Freshchat and Freshservice accounts with WooCommerce store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70146\u002Flive_cover_art\u002Fthumb\u002Flogo-new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70146\u002Flive_cover_art\u002Fthumb2x\u002Flogo-new.png"},categories:[au,aB,bH],type:b,published_at:"2024-08-12T12:20:15.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:am,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[214150,217151,218570,246152,247976,267105,271984,407186]},hostproduct_ids:[h,g,x,t],short_description:"WooCommerce Info on Freshworks",addons:[{addon_id:"marketplaceapp__FCRM_64107_407186_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FC_64107_407186_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FS_64107_407186_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FCRM_64107_407186_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64107_407186_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64107_407186_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64107_407186_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64107_407186_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64107_407186_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64107_407186_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64107_407186_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FS_64107_407186_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FCRM_64107_407186_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FC_64107_407186_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64107_407186_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ar}]},{id:26297,name:"rd_station",display_name:"RD Station",description:"The RD Station app for Freshsales allows you to import leads from the app to Freshsales.\r\nWith this integration, every lead conversion on RD Station can be passed on to Freshsales.\r\nYou can also configure the app to receive deal events from Freshsales.\r\n\r\nKey features:\r\n- Transfer every lead conversion from RD Station to Freshsales\r\n- Map custom fields between the two platforms\r\n- Send deal events from Freshsales back to RD Station",overview:"Enable a two-way sync between RD Station and Freshsales to keep tabs on all your sales in one place",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79262\u002Flive_cover_art\u002Fthumb\u002Funnamed.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79262\u002Flive_cover_art\u002Fthumb2x\u002Funnamed.jpg"},categories:[Y,ba,ak,aC,ab,P],type:b,published_at:"2020-06-04T11:42:15.000+05:30",options:a,modules:[u,r],supported_modules:[u],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[66642]},hostproduct_ids:[h],short_description:a,addons:a},{id:30499,name:"euphoria_cloud_phone_-_beta_1",display_name:lp,description:lq,overview:lr,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99403\u002Flive_cover_art\u002Fthumb\u002FexternalClient.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99403\u002Flive_cover_art\u002Fthumb2x\u002FexternalClient.png"},categories:[N,$],type:b,published_at:"2020-09-22T12:41:13.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,C,F,Z],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:R,productId:h,account:ls,platform_details:{"1.0":[],"2.0":[78595]},hostproduct_ids:[h],short_description:a,addons:a},{id:16844,name:"intel_by_credibase",display_name:"Intel by Credibase",description:"Convert your accounts faster, with the Credibase App.\r\nWith this, you get:\r\n1. Actionable Account Intel about accounts you are pursuing\r\n2. Recommended Leads from these accounts\r\n3. Personalized Talking Points to warm up your first outreach.\r\n\r\nFrom a small sales-team to a large enterprise, Credibase intel ensures that your SDRs and Sales Account Executives have the latest about the accounts they manage. \r\nHelps them close accounts faster, as well as prioritise the right ones.\r\n\r\nStart a free trial, at https:\u002F\u002Fwww.credibase.com\u002Fintel-trial\u002F to get intel about 5 accounts per user for your company. \r\nIt takes less than 2 minutes to set up a trial. Just select your target-accounts and your ideal persona, and Credibase does the rest.",overview:"Accelerate Outbound Sales with contextual information on your leads and accounts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44861\u002Flive_cover_art\u002Fthumb\u002FdQkT2U4Z.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44861\u002Flive_cover_art\u002Fthumb2x\u002FdQkT2U4Z.jpg"},categories:[Y,az],type:b,published_at:"2019-10-14T10:47:57.000+05:30",options:a,modules:[s,v,Z],supported_modules:[s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:R,productId:h,account:"Credibase Inc",platform_details:{"1.0":[],"2.0":[38805]},hostproduct_ids:[h],short_description:a,addons:a},{id:65932,name:"bigcommerce_connector_1",display_name:om,description:"The BigCommerce Connector for Freshsales, Freshchat and Freshservice will allow you to connect your BigCommerce store and display customer information on the Freshworks side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the BigCommerce store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several BigCommerce stores at the same time and display information for each store. You can sync your stores with Freshsales, Freshchat and Freshservice accounts and get updates on contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your BigCommerce admin panel (you should be authenticated).\r\n6) Webhooks support: Freshsales and Freshchat can get data about new customers and orders and create\u002Fupdate contacts or create deals for any contact.\r\n7) Global search: You can open it from the left navigation and search customer\u002Forder data without Freshsales Contact.\r\n8) Link to Freshsales contact page (if exist) and create\u002Fupdate Freshsales contact with searched data\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Store credits\r\n- Group\r\n- Country\r\n- Phone\r\n- Default shipping and billing addresses\r\n- Notes\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Shipping date\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n- Shipment info\r\n- Notes\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales account with BigCommerce store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23956\u002Flive_cover_art\u002Fthumb\u002Flogo-new.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23956\u002Flive_cover_art\u002Fthumb2x\u002Flogo-new.png"},categories:[au,aB,bH],type:b,published_at:"2024-10-16T07:53:32.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[222325,254912,274139,444710]},hostproduct_ids:[h,g,x,t],short_description:"BigCommerce info on contact page",addons:[{addon_id:"marketplaceapp__FCRM_65932_444710_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FC_65932_444710_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FS_65932_444710_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FCRM_65932_444710_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_65932_444710_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_65932_444710_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_65932_444710_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_65932_444710_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_65932_444710_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_65932_444710_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_65932_444710_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FS_65932_444710_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FCRM_65932_444710_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FC_65932_444710_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_65932_444710_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ar}]},{id:166619,name:"pipedrive_connector_app_2",display_name:my,description:"The Pipedrive Connector App integrates with Freshchat\u002FFreshdesk Omni, providing agents and admins with data from your CRM.\r\n\r\nThe app includes two components:\r\n\r\n1. An inbox view that displays customer details from Pipedrive using their email ID.\r\n\r\n2. A data sync feature powered by the Connector App add-on.",overview:"View Pipedrive data inside Freshchat\u002FFreshdesk Omni and perform data sync",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F916661\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F916661\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2025-02-10T12:00:51.000+05:30",options:a,modules:[r,H,y],supported_modules:[H],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:g,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[396317,430818,512642]},hostproduct_ids:[h,x,t],short_description:a,addons:a},{id:218574,name:"linkedin_sales_navigator_1",display_name:qj,description:qk,overview:"Use LinkedIn's vast network and AI insights to boost seller workflows and enhance sales strategy.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F475812\u002Flive_cover_art\u002Fthumb\u002Fimage%20%289%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F475812\u002Flive_cover_art\u002Fthumb2x\u002Fimage%20%289%29.png"},categories:[at,Y,bd,bn,bG],type:b,published_at:"2024-11-20T09:05:25.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,C,F,Z,L,bc],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[466328]},hostproduct_ids:[h],short_description:a,addons:a},{id:36887,name:"chargify_2",display_name:"Chargify 2",description:"This integration of your Chargify and Freshworks CRM accounts enables you to view your customers’ subscription details inside Freshworks CRM itself, without having to switch tabs. \r\nWith this integration, you can:\r\n\r\nView subscriptions, invoices and payments of your contacts and accounts from within Freshworks CRM.\r\nView and filter the data by subscription status\r\nGet a summary of total paid and unpaid amounts for each contact and Account.\r\nView the active, inactive subscriptions for each contact and Account\r\nGet a view of the Chargify invoices within Freshworks CRM itself, without leaving it.",overview:"Manage your customers’ Chargify subscriptions, invoices and payments inside Freshworks CRM. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78863\u002Flive_cover_art\u002Fthumb\u002Ficon__1___1_.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78863\u002Flive_cover_art\u002Fthumb2x\u002Ficon__1___1_.jpg"},categories:[bs,av],type:b,published_at:"2021-03-02T14:01:53.000+05:30",options:a,modules:[s,v,Z],supported_modules:[s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:R,productId:h,account:bR,platform_details:{"1.0":[],"2.0":[99997]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:64111,name:"magento_2_connector_1",display_name:mz,description:"The Magento 2 Connector for Freshsales, Freshchat and Freshservice will allow you to connect your Magento 2 store and display customer information on the Freshworks side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the Magento 2 store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store. You can sync your stores with Freshsales, Freshchat and Freshservice accounts and get updates for contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).\r\n6) Webhooks support: Freshsales can get data about new customers and orders and create\u002Fupdate contacts or create deals for any contact.\r\n7) Global search\r\n8) Contact Management feature: you can create new contact for searched customer or update existing contact\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales, Freshchat and Freshservice accounts with Magento 2 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11146\u002Flive_cover_art\u002Fthumb\u002Fmagento_freshsales_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11146\u002Flive_cover_art\u002Fthumb2x\u002Fmagento_freshsales_logo.png"},categories:[au,aB,bH],type:b,published_at:"2024-05-30T22:41:29.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[214156,217155,218817,254334,366690]},hostproduct_ids:[h,g,x,t],short_description:mA,addons:[{addon_id:"marketplaceapp__FCRM_64111_366690_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FC_64111_366690_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FS_64111_366690_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__FCRM_64111_366690_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_64111_366690_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_64111_366690_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_64111_366690_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_64111_366690_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_64111_366690_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_64111_366690_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_64111_366690_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:iF},{addon_id:"marketplaceapp__FS_64111_366690_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:iF},{addon_id:"marketplaceapp__FCRM_64111_366690_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:iF},{addon_id:"marketplaceapp__FC_64111_366690_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_64111_366690_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao}]},{id:16683,name:"lighthouse_2",display_name:ih,description:"KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.\r\n\r\nIntegrating Lighthouse with Freshsales UI improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Freshsales or switch back browser tabs. This app will allow you to use Lighthouse inside Freshsales. Agents can use their Lighthouse Public API Keys and integrate Lighthouse to their Freshsales.\r\n\r\nThe app widget will be available in the following pages:\r\n\r\n• Leads\r\n• Accounts\r\n• Deals\r\n• Contacts",overview:" Lighthouse makes it easy for agents to find answers for customers directly in Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38661\u002Flive_cover_art\u002Fthumb\u002F400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38661\u002Flive_cover_art\u002Fthumb2x\u002F400X400.png"},categories:[ai,aD],type:b,published_at:"2019-09-05T18:41:19.000+05:30",options:a,modules:[u,r,s,v,Z],supported_modules:[u,s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[38171,42358,48112,53942]},hostproduct_ids:[h],short_description:a,addons:a},{id:38793,name:"zuora_2",display_name:"Zuora 2",description:"The Konnectify integration between your Zuora and Freshworks CRM accounts enables you to view your customers’ subscription details inside Freshworks CRM itself, without having to switch tabs. \r\n\r\nWith this integration, you can:\r\n\r\n1.View subscriptions, invoices and payments of your contacts or Accounts from within Freshworks CRM.\r\n2.View and filter the data by subscription status\r\n3.Get a summary of total paid and unpaid amounts for each Contact and Account.\r\n4.View the active, inactive subscriptions for each Contact and Account\r\n5.Get a view of the Zuora invoices within Freshworks CRM itself, without leaving it.",overview:"Manage your customers’ Zuora subscriptions, invoices and payments inside Freshworks CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39783\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__17_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39783\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__17_.png"},categories:[bs,av],type:b,published_at:"2021-04-21T10:26:01.000+05:30",options:a,modules:[s,v,Z],supported_modules:[s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:bR,platform_details:{"1.0":[],"2.0":[105566]},hostproduct_ids:[h,t],short_description:a,addons:a},{id:64108,name:"shopware_6_connector_1",display_name:nq,description:"The Shopware 6 Connector for Freshsales, Freshchat and Freshservice will allow you to connect your Shopware 6 store and display customer information on the Freshworks side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the Shopware 6 store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 6 stores at the same time and display information for each store. You can sync your stores with Freshsales, Freshchat and Freshservice accounts and get updates for contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Shopware 6 admin panel (you should be authenticated).\r\n6) Global search\r\n7) Contact Management feature: you can create new contact for searched customer or update existing contact\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Email\r\n- Number\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Statuses (Payment and Shipping)\r\n- Sales chanel\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment method\r\n- Shipping info (method, date, tracking codes, cost)\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales, Freshchat and Freshservice accounts with Shopware 6 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80146\u002Flive_cover_art\u002Fthumb\u002Fshopware_freshsales_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80146\u002Flive_cover_art\u002Fthumb2x\u002Fshopware_freshsales_logo.png"},categories:[au,aB,bH],type:b,published_at:"2024-05-29T18:04:59.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[214152,217152,218820,384768]},hostproduct_ids:[g,x,t],short_description:nr,addons:[{addon_id:"marketplaceapp__FCRM_64108_384768_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FC_64108_384768_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FS_64108_384768_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FCRM_64108_384768_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64108_384768_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64108_384768_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64108_384768_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64108_384768_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64108_384768_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64108_384768_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64108_384768_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FS_64108_384768_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FCRM_64108_384768_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FC_64108_384768_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64108_384768_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ar}]},{id:64109,name:"shopware_5_connector_1",display_name:nW,description:"The Shopware 5 Connector for Freshsales, Freshchat and Freshservice will allow you to connect your Shopware 5 store and display customer information on the Freshworks side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the Shopware 5 store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Shopware 5 stores at the same time and display information for each store. You can sync your stores with Freshsales, Freshchat and Freshservice accounts and get updates for contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Global search\r\n6) Contact Management feature: you can create new contact for searched customer or update existing contact\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name\r\n- Number\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number\r\n- Status\r\n- Store\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Number\r\n- Product options\r\n- Total",overview:"Connect your Freshsales, Freshchat and Freshservice accounts with Shopware 5 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90146\u002Flive_cover_art\u002Fthumb\u002Fshopware_freshsales_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90146\u002Flive_cover_art\u002Fthumb2x\u002Fshopware_freshsales_logo.png"},categories:[au,aB],type:b,published_at:"2024-05-29T18:10:25.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[214154,217153,218821,384648]},hostproduct_ids:[g,x,t],short_description:nX,addons:[{addon_id:"marketplaceapp__FCRM_64109_384648_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FC_64109_384648_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FS_64109_384648_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__FCRM_64109_384648_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64109_384648_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64109_384648_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64109_384648_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64109_384648_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64109_384648_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__FCRM_64109_384648_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FC_64109_384648_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FS_64109_384648_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FCRM_64109_384648_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu},{addon_id:"marketplaceapp__FC_64109_384648_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__FS_64109_384648_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ar}]},{id:64217,name:"magento_1_connector_1",display_name:pN,description:"The Magento Connector for Freshsales, Freshchat and Freshservice will allow you to connect your Magento store and display customer information on the Freshsales, Freshchat and Freshservice side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application, by default, uses the ticket requester email for searching and looks for information on the Magento store. The information found is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly on the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your Magento admin panel (you should be authenticated).\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on the order page in the Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales, Freshchat and Freshservice account with Magento 1 store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71246\u002Flive_cover_art\u002Fthumb\u002Fmagento_freshsales_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71246\u002Flive_cover_art\u002Fthumb2x\u002Fmagento_freshsales_logo.png"},categories:[au,aB],type:b,published_at:"2024-05-15T14:27:20.000+05:30",options:a,modules:[r,s,y,l],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:bI,platform_details:{"1.0":[],"2.0":[214571,217156,218825,314545]},hostproduct_ids:[h,g,x,t],short_description:pO,addons:[{addon_id:"marketplaceapp__FCRM_64217_314545_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FC_64217_314545_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FS_64217_314545_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__FCRM_64217_314545_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_64217_314545_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_64217_314545_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FCRM_64217_314545_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_64217_314545_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_64217_314545_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FCRM_64217_314545_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FC_64217_314545_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FS_64217_314545_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FCRM_64217_314545_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:dL},{addon_id:"marketplaceapp__FC_64217_314545_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_64217_314545_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ay}]},{id:160168,name:"dynamics_365_crm_connector_app_1",display_name:of,description:"The Dynamics365 CRM Connector App integrates with Freshchat\u002FFreshdesk Omni, providing agents and admins with data from your CRM.\r\n\r\nThe app includes two components:\r\n\r\n1. An inbox view that displays customer details from Dynamics 365 CRM using their email ID.\r\n\r\n2. A data sync feature powered by the Connector App add-on.",overview:"View Dynamics 365 CRM data inside Freshchat\u002FFreshdesk Omni and perform data sync",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F861061\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F861061\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2025-01-31T17:18:36.000+05:30",options:a,modules:[r,H,y],supported_modules:[H],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:R,productId:h,account:K,platform_details:{"1.0":[],"2.0":[387897,430961,547972]},hostproduct_ids:[h,x,t],short_description:a,addons:a},{id:4710,name:"office365_mail_fsales",display_name:"Office 365",description:"Connect your email and receive all mails related to your prospects directly into Freshsales. This saves you from having to juggle between your mailbox and the product repeatedly.",overview:"Integrate with Office 365 for a two-way sync of your inbox between your Freshsales and Microsoft account",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0174\u002Flive_cover_art\u002Fthumb\u002Fintegrations_outlook.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0174\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_outlook.png"},categories:[bx,ai,M,ac,ax],type:x,published_at:"2017-03-03T10:00:00.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:4711,name:"zapier-for-freshsales",display_name:gp,description:"Make your own Zap to connect Freshsales with the other apps you use.\r\n\r\nZapier is a tool to connect two apps and make them work together. To connect the apps, you need to create a, \r\nZap: Combination of an input and the desired output as a result of the input.\r\nTrigger: The input of the Zap, which initiates any process.\r\nAction: The result or output that takes place because of the input.",overview:"Make your own Zap to connect Freshsales with the other apps you use.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1174\u002Flive_cover_art\u002Fthumb\u002Fintegrations_zapier.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1174\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_zapier.png"},categories:[an,ab,P,M,ac,ax],type:j,published_at:"2017-02-20T10:00:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fzapbook\u002Ffreshsales\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:4712,name:"getaccept",display_name:"GetAccept",description:"Get a sales document signed directly from Freshsales. Add recipients from Freshsales CRM and populate a GetAccept template with customer data. Hit send to get your document signed with secure electronic signatures by your leads. Now you track your sent sales document, every move is notified right when it happens. Get important push notifications when prospects are reading your tracked attachments.",overview:"Send, track and e-sign documents from within Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2174\u002Flive_cover_art\u002Fthumb\u002Fintegrations_getaccept.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2174\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_getaccept.png"},categories:[dF,ai,cE],type:j,published_at:"2017-02-23T10:00:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fchrome.google.com\u002Fwebstore\u002Fdetail\u002Ffreshsales-esignatures-by\u002Fnfkoojlbpemkgchdipmgknjffdkebfig?hl=en-US"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:4713,name:"facebook-for-freshsales",display_name:pm,description:"Create leads in Freshsales from Facebook Lead Ads submissions. In a matter of minutes and without a single line of code, Zapier allows you to connect Facebook Lead Ads and Freshsales.",overview:"Create leads in Freshsales from Facebook Lead Ads submissions",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3174\u002Flive_cover_art\u002Fthumb\u002Fintegrations_facebook.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3174\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_facebook.png"},categories:[ca,bn,bG],type:j,published_at:"2017-02-22T10:00:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fapp\u002Feditor\u002Ftemplate\u002F17365"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:4714,name:"calendly-for-freshsales",display_name:ql,description:"Calendly is an elegant and simple scheduling tool for businesses that eliminates email back and forth. It helps save time so that businesses can provide great service and increase sales. 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The data gaps between sales, marketing and customer care are removed, so you can get the most out of your customer data.",overview:"Sync your Freshsales contacts with FullContact via PieSync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6476\u002Flive_cover_art\u002Fthumb\u002FFullContact_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6476\u002Flive_cover_art\u002Fthumb2x\u002FFullContact_logo.png"},categories:[Y,ba,ak,ab,P],type:j,published_at:"2018-08-27T18:05:39.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.fullcontact.com\u002Fintegrations\u002Fps-freshsales?utm_source=marketplace&utm_medium=referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:6747,name:"akita-for-freshsales",display_name:iq,description:"Once connected, your Akita account will begin populating with your Freshsales data.\r\n\r\nThis data will appear alongside all your other customer interactions for a 360° view.\r\n\r\nSegment your accounts based on data from your Freshsales account, and from your other business tools.\r\n\r\nDefine lifecycle stages and make sure customers stay on track.\r\n\r\nBuild Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.",overview:"Akita provides a Customer Success solution that works with 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LeadsBridge you can connect 350+ CRMs with any source you use to collect leads online.\r\n\r\nIf you rely on lead generation to run your business, LeadsBridge is your best friend when it comes to store everything into your CRM and generate better leads to close more deals.",overview:"LeadsBridge can help you scale your lead generation and marketing automation.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1676\u002Flive_cover_art\u002Fthumb\u002FLeadsbridge_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1676\u002Flive_cover_art\u002Fthumb2x\u002FLeadsbridge_logo.png"},categories:[Y,bd],type:j,published_at:"2018-08-27T18:03:32.000+05:30",options:{redirect_url:"https:\u002F\u002Fleadsbridge.com\u002Fdocumentation\u002Ffreshsales\u002F?utm_source=marketplace&utm_medium=referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:7098,name:"gravity_forms",display_name:"Gravity Forms",description:"- Easily integrate Gravity Forms form to Freshsales CRM Contacts\r\n- Easily integrate Gravity Forms form to Freshsales CRM Leads\r\n- Integrated Gravity Forms form can automatically add your site new form data to Freshsales CRM Contacts\r\n- Integrated Gravity Forms form can automatically add your site new form data to Freshsales CRM Leads\r\n- Easily map your Gravity Forms form fields to Freshsales CRM Contacts and Leads fields\r\n- Also, support Freshsales CRM custom fields.\r\n- Making customer relationship management simple\r\n- Integrate unlimited Gravity Forms",overview:"Gravity Forms: : Easily add Contacts and Leads into Freshsales CRM when people submit a Gravity Form on your site.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8907\u002Flive_cover_art\u002Fthumb\u002FGravity_Forms_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8907\u002Flive_cover_art\u002Fthumb2x\u002FGravity_Forms_Logo.png"},categories:[Y,ba,aO,ai,bp],type:j,published_at:"2018-09-03T14:38:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fcodecanyon.net\u002Fitem\u002Fgravity-forms-freshsales-crm-integration\u002F22192554?utm_source=marketplace&utm_medium=referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:7331,name:"call_tracker_for_freshsales_crm",display_name:"Call Tracker for Freshsales CRM",description:"Call Tracker for Freshsales CRM is a business app, which automatically transfers call logs from the smartphone into Freshsales. It is exactly what you need if you want to record calls, track their duration, add your comments, create rules for tracking and add voice notes. \r\n*this application was developed to work with Freshsales CRM, not by Freshsales CRM. Freshsales CRM is owned by Freshworks Inc. and Freshsales the registered trademark.\r\n\r\nFEATURES\r\n- Call Tracker easily tracks outgoing and incoming calls \r\n- Attach SMS from your mobile phone to a Contact and Lead\r\n- Call recording: record calls and send them to your Google Drive\r\n- Ability to attach calls to the following record in Freshsales: Contact\r\n- Add text and voice note\r\n- Add calls later from your Call Log\r\n- Easily help you to perform customer management!\r\n\r\nPRICING\r\n---\u003E\u003E\u003E 7 days of free trial period \u003C\u003C\u003C---\r\n$3.99* – 1 month subscription\r\n$10.99* – 3 months subscription\r\n$19.99* – 6 months subscription\r\n$34.99* – 1 year subscription\r\n*plus taxes are collected in some countries",overview:"Call Tracker for Freshsales CRM is a business app, which transfers call logs from the smartphone into Freshsales. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1337\u002Flive_cover_art\u002Fthumb\u002Funnamed.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1337\u002Flive_cover_art\u002Fthumb2x\u002Funnamed.png"},categories:[N,aj,$],type:j,published_at:"2018-09-12T06:21:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.magneticonemobile.phone2crm.freshsales#utm_source=Marketplace&utm_campaign=Referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:7399,name:"cdc_software_amazon_cti",display_name:"CDC Software Amazon CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Amazon Connect Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Amazon Connect Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Amazon Connect and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9937\u002Flive_cover_art\u002Fthumb\u002FAmazonConnect_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9937\u002Flive_cover_art\u002Fthumb2x\u002FAmazonConnect_Logo_WEB.png"},categories:[N,ad,Q,O,$],type:j,published_at:qm,options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7415,name:"cdc_software_avaya_cti",display_name:"CDC Software Avaya CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Avaya Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Avaya Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Avaya and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5147\u002Flive_cover_art\u002Fthumb\u002Favaya_dev_connect.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5147\u002Flive_cover_art\u002Fthumb2x\u002Favaya_dev_connect.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-09-29T05:34:04.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7417,name:"cdc_software_broadsoft_cti",display_name:"CDC Software Broadsoft CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Broadsoft Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Broadsoft Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Broadsoft and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7147\u002Flive_cover_art\u002Fthumb\u002Fbroadsoft.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7147\u002Flive_cover_art\u002Fthumb2x\u002Fbroadsoft.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:00.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7418,name:"cdc_software_cisco_cti",display_name:"CDC Software Cisco CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Cisco Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Cisco Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Cisco and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8147\u002Flive_cover_art\u002Fthumb\u002Fcisco.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8147\u002Flive_cover_art\u002Fthumb2x\u002Fcisco.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:qm,options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7420,name:"cdc_software_asterisk_cti",display_name:"CDC Software Asterisk CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Asterisk Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Asterisk Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Asterisk and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0247\u002Flive_cover_art\u002Fthumb\u002Fdigium_asterik.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0247\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_asterik.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:34:01.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7421,name:"cdc_software_switchvox_cti",display_name:"CDC Software Switchvox CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Switchvox Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Switchvox Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Switchvox and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1247\u002Flive_cover_art\u002Fthumb\u002Fdigium_switchvox.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1247\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_switchvox.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:28.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7422,name:"cdc_software_fonality_cti",display_name:"CDC Software Fonality CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Fonality Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Fonality Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Fonality and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2247\u002Flive_cover_art\u002Fthumb\u002FNetFortris_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2247\u002Flive_cover_art\u002Fthumb2x\u002FNetFortris_Logo_WEB.png"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:25.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7423,name:"cdc_software_cti",display_name:"CDC Software CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC telephony – Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3247\u002Flive_cover_art\u002Fthumb\u002FCDC_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3247\u002Flive_cover_art\u002Fthumb2x\u002FCDC_400x400.png"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:18.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7424,name:"cdc_software_incontact_cti",display_name:"CDC Software inContact CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their inContact Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC inContact Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports inContact and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4247\u002Flive_cover_art\u002Fthumb\u002Fincontact.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4247\u002Flive_cover_art\u002Fthumb2x\u002Fincontact.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:34:21.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7425,name:"cdc_software_genesys_cti",display_name:fu,description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Genesys Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Genesys Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Genesys and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5247\u002Flive_cover_art\u002Fthumb\u002Finin.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5247\u002Flive_cover_art\u002Fthumb2x\u002Finin.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:qn,options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7426,name:"cdc_software_mitel_cti",display_name:"CDC Software Mitel CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Mitel Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Mitel and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6247\u002Flive_cover_art\u002Fthumb\u002Fmitel.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6247\u002Flive_cover_art\u002Fthumb2x\u002Fmitel.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:34:26.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7427,name:"cdc_software_nokia_cti",display_name:"CDC Software Nokia CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Nokia (Alcatel) Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Nokia (Alcatel) and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7247\u002Flive_cover_art\u002Fthumb\u002Fnokia.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7247\u002Flive_cover_art\u002Fthumb2x\u002Fnokia.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:46.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7428,name:"cdc_software_shoretel_cti",display_name:"CDC Software ShoreTel CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their ShoreTel Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC ShoreTel Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports ShoreTel and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8247\u002Flive_cover_art\u002Fthumb\u002FShoreTel_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8247\u002Flive_cover_art\u002Fthumb2x\u002FShoreTel_Logo_WEB.png"},categories:[N,ad,aj,Q,O],type:j,published_at:qn,options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7430,name:"cdc_software_siemens_cti",display_name:"CDC Software Siemen's CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Siemens Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Siemens Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Siemens and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0347\u002Flive_cover_art\u002Fthumb\u002Fsiemens.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0347\u002Flive_cover_art\u002Fthumb2x\u002Fsiemens.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:29:45.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7432,name:"cdc_software_vonage_cti",display_name:"CDC Software Vonage CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Vonage Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Vonage Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Vonage Business and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2347\u002Flive_cover_art\u002Fthumb\u002Fvogange_business.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2347\u002Flive_cover_art\u002Fthumb2x\u002Fvogange_business.jpg"},categories:[N,ad,aj,Q,O],type:j,published_at:"2018-09-29T05:32:16.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:7805,name:"slemma_for_freshsales",display_name:"Slemma for Freshsales",description:"Slemma for Freshsales is an analytics app which allows you to easily connect your Freshsales data and create your own fully customized dashboards. Once connected, Slemma automatically updates your data and charts.\r\n\r\nSlemma gives you an easy way to analyze and track deal performance and sales activities, monitor key metrics, gain insights and improve your business strategies.\r\n\r\nThis app allows you to easily keep your team informed by sharing your dashboards or setting a scheduled delivery of your reports.\r\n\r\nThe goal of Slemma is to help your company become more data-driven and therefore, more competitive on the market.\r\n\r\nSee more on how Slemma can assist you and take advantage of our 14-day free trial for new signups.",overview:"Slemma is a data visualization software which allows to build automatically updating dashboards on your Freshsales data.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5087\u002Flive_cover_art\u002Fthumb\u002FLogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5087\u002Flive_cover_art\u002Fthumb2x\u002FLogo_400x400.png"},categories:[Y,bZ,as,P,az],type:j,published_at:"2018-12-03T15:18:50.000+05:30",options:{redirect_url:"https:\u002F\u002Fslemma.com"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:7863,name:"dynamics_365__freshsales_crm_integration",display_name:"Dynamics 365 \u002F Freshsales CRM Integration",description:"Sync Customers (Accounts) & Contacts to keep customer master data up-to-date in both systems. Updates made in one system will synchronise to the other. This allows different teams (e.g. a helpdesk team and a sales team) who are using different systems work off an up-to-date data set.\r\n\r\nFreshsales Lead -\u003E Dynamics Lead provides a reference view of Freshsales Leads within Dynamics. Leads will be updated into Dynamics Leads allowing users in Dynamics to view lead progress.\r\n\r\nFreshsales Deal -\u003E Dynamics Opportunity syncs provides a reference view of Freshsales Deals within Dynamics. Deals will be updated into Dynamics Opportunities allowing Dynamics users to view Opportunity progress.\r\n\r\nOnce setup, the integration is operated as a managed service by Recursyv.",overview:"Quickly integrate Freshsales with Dynamics 365 using Recursyv Seamless to power data syncing.\r\n\r\nThe synchronisation options allow you to quickly setup syncing of data (Accounts, Contacts, Leads, Deals) between Freshsales and Dynamics.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3687\u002Flive_cover_art\u002Fthumb\u002F2017_07_xx_freshdesk_dynamics_crm_integration.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3687\u002Flive_cover_art\u002Fthumb2x\u002F2017_07_xx_freshdesk_dynamics_crm_integration.png"},categories:[Y,ak,an,P],type:j,published_at:"2018-10-02T02:48:06.000+05:30",options:{redirect_url:"https:\u002F\u002Frecursyv.com\u002Fproduct-support\u002Ffreshsales-dynamics-crm-integration\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:8865,name:"lead411",display_name:"Lead411",description:"With the Lead 411 and Freshsales integration your agents will be able to get the relevant information they need about a customer, where they need it most, in Freshsales.",overview:"View important information about your sales leads, like email and direct dials, within Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5688\u002Flive_cover_art\u002Fthumb\u002FLead411_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5688\u002Flive_cover_art\u002Fthumb2x\u002FLead411_400x400.png"},categories:[Y,bd],type:j,published_at:"2019-02-11T16:37:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp2.lead411.com"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:"Lead4112",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:9379,name:"sms_fsales",display_name:"SMS",description:"The SMS app in your CRM allows users to send and receive SMS. Users can connect with the SMS vendor of their choice and select the phone number available for sending SMS. Once connected, users can send SMS in one of the three ways :\r\n\r\n- Individual SMS to contacts.\r\n- Bulk SMS.\r\n- Automated SMS messages to records and their owners through workflows.",overview:"Send SMS individually, in bulk, or by using workflows, right from the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9739\u002Flive_cover_art\u002Fthumb\u002Fsms_marketplace.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9739\u002Flive_cover_art\u002Fthumb2x\u002Fsms_marketplace.png"},categories:[N,ad],type:x,published_at:"2018-12-13T13:22:21.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:9510,name:"papaia",display_name:"PAPAIA",description:"The PAPAIA (Powerful Analytical & Predictive Artificial Intelligence App) is your automatic Freshsales plugin to increase your winning rates and take preemptive actions to reduce lost or rotten deals!\r\n\r\nExperience the power of AI (Artificial Intelligence) on all your Freshsales (activities, contacts, accounts, leads, deals, …) to find out what works best for you and predict the outcome of your sales efforts.\r\n\r\nYou will now be able to focus on the opportunities with the highest conversion potential, reduce the waste of time or resources on deals unlikely to be closed and dispatch your prospects and opportunities within your teams depending on the characteristics discovered by the AI.\r\n\r\nPAPAIA Core uses leading-edge scientific techniques, advanced algorithms and high performance computing to build models that are custom-made and specific to you and tailored to your needs. It takes care of all the heavy data science and lets you just focus on what’s important: closing the deal!\r\nPAPAIA continuously learns & improves over time and delivers the predictive content within Freshsales so you can get the most from AI without having to change your habits!\r\n\r\nKey features:\r\n-\tDeep Learning & Predictive Analytics\r\n-\tAdvanced Profiling & Behavioral Segmentation\r\n-\tAutomated content delivery within Freshsales",overview:"Use Deep Learning & Predictive Analytics to increase your Winning Rates!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0159\u002Flive_cover_art\u002Fthumb\u002Fpapaia_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0159\u002Flive_cover_art\u002Fthumb2x\u002Fpapaia_icon.png"},categories:[at,as,P],type:b,published_at:"2019-08-31T20:15:31.000+05:30",options:a,modules:[u,r,s,v,Z],supported_modules:[u,s,v,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:R,productId:h,account:w,platform_details:{"1.0":[],"2.0":[16094]},hostproduct_ids:[h],short_description:a,addons:a},{id:9548,name:"apiant_2",display_name:iu,description:"With APIANT Templates you can now connect Freshsales to other apps in seconds and automate your workflow. For example, you can connect DonorPerfect and Freshsales via APIANT - potential donors can automatically be created as leads in Freshsales and converted to contacts when they make a donation. Like a lego set, any integration combination is possible with APIANT and you can request templates to be built for you. Creating custom integrations to match specific business needs and on-prem dedicated integration platforms is also possible.",overview:"Connect Freshsales to the apps you love with APIANT, a powerful, affordable and easy to use integration platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8459\u002Flive_cover_art\u002Fthumb\u002FAPIANT_ICON_1_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8459\u002Flive_cover_art\u002Fthumb2x\u002FAPIANT_ICON_1_1.png"},categories:[an,P,M,ac],type:j,published_at:"2018-12-24T11:21:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fapiant.com\u002Fconnections\u002FFreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:9710,name:"smileback_1",display_name:qo,description:"SmileBack for Freshsales is the only customer feedback system specifically designed for helpdesks and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.\r\n\r\nWe know customer satisfaction is the #1-indicator of success for helpdesks, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.\r\n\r\n• INSTANT FEEDBACK\r\nGet instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty\r\n\r\n• ANALYSIS + REPORTING\r\nEasily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients\r\n\r\n• TAKE ACTION\r\nShowcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues\r\n\r\nBook a short 1-on-1 consultation now (https:\u002F\u002Fcalendly.com\u002Fsmileback\u002F15-min-chat?month=2020-05) or reach out at hello@smileback.com to find out how customer feedback makes Freshsales even more powerful.\r\n\r\nLearn more about SmileBack at https:\u002F\u002Fwww.smileback.com\u002F\r\n\r\nRated 5 stars \u002F\u002F 14-day free trial \u002F\u002F 60-day money-back guarantee",overview:"The Feedback Specialists for Helpdesks",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0179\u002Flive_cover_art\u002Fthumb\u002FFreshdesk___App_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0179\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk___App_Icon.png"},categories:[Y,bb,bp],type:j,published_at:"2018-12-28T18:10:29.000+05:30",options:{redirect_url:"https:\u002F\u002Fhelp.smileback.com\u002Fhc\u002Fen-us\u002Farticles\u002F360016500871-Get-started-with-SmileBack-and-Freshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:qo,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:9711,name:"freshdesk_contact_center_-_cloud_telephony_for_crm",display_name:"Freshcaller - Cloud Telephony for CRM",description:"The Freshcaller integration helps businesses use phone calls to connect easily with prospects while they're still hot, follow-up and convert them into contacts and win all-important deals that come their way.\r\n\r\nFreshcaller is a cloud-based call center software. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. The integration aims to bring about the robust call center features of Freshcaller into your Freshsales-support ecosystem.\r\n\r\nWith Freshcaller for Freshsales you can: \r\n\r\n* Purchase local and toll-free phone numbers in 90+ countries\r\n* Create custom greeting texts based on specific call scenarios\r\n* Handle all incoming calls using Freshcaller's multi-level IVR system\r\n* Use Smart Escalation to handle calls that are not answered\r\n* Real-time monitoring of phone conversations for supervisors\r\n* Answer calls within your Freshsales account or forward them to your mobile phone\r\n\r\n4 reasons why this integration helps your businesses grow seamlessly -\r\n\u003E Get in touch immediately with qualified prospects, while they are still hot leads.\r\n\u003E Lead every call to see the light with strong features like call masking, automatic call logs and call notes.\r\n\u003E Win over your leads with contextual follow-up with recent calls and activities.\r\n\u003E All conversations with your prospect are readily available inside Freshsales \r\n\r\nWith the Freshcaller integration you can do all this and so much more with ease.",overview:"Set up a business call center in Freshsales with the Freshcaller integration. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1179\u002Flive_cover_art\u002Fthumb\u002F02_Contact_center_brand_mark__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1179\u002Flive_cover_art\u002Fthumb2x\u002F02_Contact_center_brand_mark__2_.png"},categories:[N,$],type:j,published_at:"2018-12-28T11:39:42.000+05:30",options:{redirect_url:pj},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:"Modern Cloud Telephony",addons:a},{id:9746,name:"tonkean_2",display_name:qp,description:"Tonkean uses AI to autonomously coordinate, execute and manage your Support workflows, across data and people, so nothing falls through the cracks.\r\n\r\nEnd-to-End Workflow Automation\r\nWith a powerful Workflow Builder, easily automate your mission-critical workflows: Monitor and Identify churn risk, automatically check-in and followup with Sales reps, and data up-keep by automatically collect relevant information from people and other tools to keep Freshsales up-to-date.\r\n\r\nAI-Powered Coordination Engine\r\nNotifications don’t ensure accountability.\r\nWith our out-of-the-box people coordination capabilities, the Tonkean Bot makes sure your most important deals are actually being taking care of. \r\nEasily automate Approvals, Delegations, Escalations or collecting of information from your team, from Freshsales, and back to Freshsales!\r\n\r\nYour Mission Control Center\r\nWhere everything comes together. Visibility is a critical gap in making sure things are running as planned, with Tonkean Live Reports you can monitor and manage your entire mission from one place.\r\nCreate custom views of your Freshsales data, aggregate information and enrich it with information from other tools.",overview:"Enable end-to-end automation of any Sales workflow with the Freshsales-Tonkean integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6479\u002Flive_cover_art\u002Fthumb\u002Flogo_black_1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6479\u002Flive_cover_art\u002Fthumb2x\u002Flogo_black_1024.png"},categories:[at,aa,M],type:j,published_at:"2019-01-31T18:36:41.000+05:30",options:{redirect_url:"https:\u002F\u002Ftonkean.com\u002Fintegrations\u002Ffreshsales\u002F?utm_source=Marketplace&utm_medium=Referral&utm_campaign=Freshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:9835,name:"stella_connect_2",display_name:qq,description:"Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance. Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement.\r\n\r\nFeedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards.\r\n\r\nOur Freshsales integration enables you to:\r\n1) Automatically send out feedback requests after deals or leads are updated against rules that you can pre-define.\r\n2) Pass interaction categories from Freshsales into Stella Connect to further enrich the agent-level feedback you receive.\r\n3) Link customer feedback within Stella Connect directly to Freshsales activities for deeper, more actionable context.\r\n4) Deliver surveys with company branding in multiple languages with our supported functionality.\r\n5) Create a service recovery workflow to make things right with customers after subpar service interactions.",overview:qr,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5389\u002Flive_cover_art\u002Fthumb\u002FStellaConnect_AppTile_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5389\u002Flive_cover_art\u002Fthumb2x\u002FStellaConnect_AppTile_400.png"},categories:[Y,ak,bb],type:j,published_at:"2019-01-04T14:07:28.000+05:30",options:{redirect_url:qs},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:10783,name:"flatly_for_freshsales",display_name:"Flatly for Freshsales",description:"Flatly is a cloud-based Software as a Service (SaaS) that replicates business data as flat files (CSV, XLSX, or Sheets) in cloud storage. The service can be configured through a set of \"jobs\" or \"job settings\" which control the replication and syncing of data. Once a job is set to run, Flatly runs as an invisible background service.\r\n\r\nFreshsales to Google Sheets\r\nFreshsales to Google Drive\r\nFreshsales to Excel Online\r\nFreshsales to OneDrive\r\nFreshsales to Dropbox\r\nFreshsales to Amazon S3\r\nFreshsales to FTP\r\nFreshsales to SFTP\r\nFreshsales to Azure Storage\r\nFreshsales to Google Cloud Storage\r\nFreshsales to Google Data Studio\r\nFreshsales to PowerBI\r\nFreshsales to Smartsheet",overview:"Auto-export Comprehensive Data Sets from Freshsales to Google Sheets, Excel Online and CSV",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38701\u002Flive_cover_art\u002Fthumb\u002Fandroid_chrome_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38701\u002Flive_cover_art\u002Fthumb2x\u002Fandroid_chrome_512x512.png"},categories:[aC,ab,P],type:j,published_at:"2019-02-12T16:31:58.000+05:30",options:{redirect_url:"http:\u002F\u002Fflatly.io\u002Fintegrations\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:"Sync Freshsales data to Sheets",addons:a},{id:11242,name:"activedemand_marketing_and_sales_automation",display_name:"ActiveDEMAND Marketing and Sales Automation",description:"ActiveDEMAND is a cost-effective solution that provides seamless integration to Freshsales.\r\n- Prospect Insights (website visit history in Freshsales!)\r\n- Account Insights \r\n- Drip Campaigns\r\n- Newsletters\r\n- Outbound sales email tracking\r\n- Outbound call tracking\r\n- Appointment scheduling\r\n- Webforms\r\n- and so much more!\r\n\r\nTired of switching between applications to see what is happening in marketing? Tired of fighting with ZAPIER?!! Finally, you can now see ALL of your marketing email engagement directly in your Freshsales contact screens!! The pain of trying to sync your marketing leads with your sales CRM are eliminated when using Freshsales with ActiveDEMAND. Leads can be automatically ported into Freshsales; updates to leads are pushed to ActiveDEMAND ... automatically!\r\n\r\nThe fun doesn’t stop once you generate a lead with ActiveDEMAND. ActiveDEMAND is constantly communicating with Freshsales to move prospects through your sales funnel. A whitepaper download may indicate an early funnel lead, yet a quote request is a later stage deal. Let ActiveDEMAND automate the deal progression. Did your deal close? Have ActiveDEMAND automatically stop a drip campaign. ActiveDEMAND + Freshsales, a fully integrated sales and marketing automation solution.\r\n\r\nWith ActiveDEMAND, you have full control over what information is going to be delivered Freshsales. With ActiveDEMAND’s custom workflow engine, you can put as much or as little information into your CRM. Finally there is a true seamless integration!",overview:"ActiveDEMAND provides a tightly integrated marketing automation solution for Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24211\u002Flive_cover_art\u002Fthumb\u002FADlogo400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24211\u002Flive_cover_art\u002Fthumb2x\u002FADlogo400.png"},categories:[eI,be,bD],type:j,published_at:"2019-04-02T15:56:36.000+05:30",options:{redirect_url:"https:\u002F\u002F1ad.biz\u002Fs\u002Fad-freshsales-integration"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:13268,name:"timely_for_freshsales",display_name:"Timely for Freshsales",description:"Timely makes every second you spend in Freshsales accountable:\r\n\r\n* Track all the time you spend in Freshsales\r\n* Manage your net non-billable internal time\r\n* Monitor your company’s communications burden\r\n\r\nAnd it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshsales in the background while you work.\r\n\r\nUsing that data, its AI then works out what you were working on and drafts time sheet entries for you. You just need to click a button to review and approve its suggestions to add them to your timesheet. The algorithm learns from every edit you make, so within a few weeks you can offload time sheet creation to Timely with minimal manual correction.\r\n\r\nManagers get a complete account of their business’s time data; employees get more time to spend on actual productive work in Freshsales.",overview:"Track the time spent on customer support in Freshsales with automatic time tracking from Timely.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86231\u002Flive_cover_art\u002Fthumb\u002FTimely_press_icon_rounded_2048.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86231\u002Flive_cover_art\u002Fthumb2x\u002FTimely_press_icon_rounded_2048.png"},categories:[aC,P],type:j,published_at:"2019-05-24T12:18:55.000+05:30",options:{redirect_url:"http:\u002F\u002Ftimelyapp.com"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:13650,name:"sapling_1",display_name:qt,description:"Sapling's writing assistant helps sales reps write on-point emails and messages on the Freshsales platform. Sapling helps polish emails and allows reps to do more customization of emails without worrying about mistakes.\r\n\r\nSapling provides a browser extension that integrates into a number of popular communication and customer relationship management (CRM) platforms, including Freshsales. Sapling makes inline suggested edits as users enter text onto different platforms. Users can accept or reject edits by hovering over suggestions and clicking on the appropriate control.\r\n\r\nSapling's edits include spelling and grammar corrections, as well as style suggestions.\r\n\r\nPlease visit https:\u002F\u002Fsapling.ai\u002Ffreshworks for more information.",overview:"Sapling helps sales reps write on-point emails\u002Fmessages to get more responses.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05631\u002Flive_cover_art\u002Fthumb\u002FGroup__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05631\u002Flive_cover_art\u002Fthumb2x\u002FGroup__2_.png"},categories:[Q,O],type:j,published_at:"2019-05-27T15:03:01.000+05:30",options:{redirect_url:qu},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:13653,name:"freshmarketer_-_marketing_automation_software",display_name:"Freshmarketer - Marketing Automation Software",description:"Freshmarketer is a complete marketing automation suite that helps you manage your contacts and lists, design, and deliver compelling marketing campaigns and automate your email marketing. With the Freshmarketer-Freshsales integration, it becomes even easier to maintain an organized uniform data of your customer and leads.\r\n\r\nWith this integration, you can:\r\n\r\n* Gain more context about your leads and where they are on their buyers' journey\r\n* Automate your emails with rich visuals, and send relevant and contextual emails on autopilot.\r\n* Sync contacts in real-time in Freshsales and Freshmarketer, so you have a common database for your sales and marketing teams\r\n* Take control of your data - you can choose to pause or stop the sync any time\r\n* Manage the privacy of your contacts - easily unsubscribe or opt out of communication as per their preferences",overview:"Improve collaboration between your sales and marketing teams with Freshmarketer-Freshsales integration. Gain more context about your leads, to deliver personalized and targeted emails that convert better.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35631\u002Flive_cover_art\u002Fthumb\u002FFreshmarketer_icon_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35631\u002Flive_cover_art\u002Fthumb2x\u002FFreshmarketer_icon_01.png"},categories:[be,bD],type:j,published_at:"2019-05-27T18:20:04.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshworks.com\u002Fmarketing-automation\u002Ffreshsales-crm-integration\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:"Intelligent Marketing Automation",addons:a},{id:13731,name:"aircall_for_freshsales",display_name:"Aircall for Freshsales",description:"Installing the Aircall app with Freshsales will let you: \r\n\r\n1. View caller details at a glance\r\nWith Aircall’s Insight Cards, caller details appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals so you can tailor your response. If the caller does not yet have a record in Freshsales, a new Lead will automatically be created.\r\n\r\n2. Go to Lead, Contact, or Deal page in one-click\r\nLink directly to the Lead or Contact page and the Deal page. No need to spend time searching for the right record.\r\n\r\n3. Log calls automatically\r\nReps save time on every call by getting rid of manual data entry. All calls are automatically logged as Call Activities along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording.",overview:"Integrate Aircall and Freshsales for automatic call logging and quick access to activity data.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13731\u002Flive_cover_art\u002Fthumb\u002Faircall_icon_2x.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13731\u002Flive_cover_art\u002Fthumb2x\u002Faircall_icon_2x.jpg"},categories:[N,$],type:j,published_at:"2019-05-30T15:55:30.000+05:30",options:{redirect_url:"https:\u002F\u002Faircall.io\u002Fcall-center-software-integrations\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ir,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15329,name:"churnzero_for_freshsales",display_name:"ChurnZero for Freshsales",description:"ChurnZero supports a very robust integration with Freshsales. \r\n\r\nChurnZero supports an integration with Freshsales to map Accounts, Contacts, Deals, and Owners in ChurnZero. \r\n\r\nThe ChurnZero \u003C\u003E Freshsales integration supports two types of syncing (routine syncing and full syncing) to ensure timely transfer of data between the two systems.",overview:"ChurnZero is a real-time Customer Success solution that helps subscription businesses fight churn.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92351\u002Flive_cover_art\u002Fthumb\u002FCZ_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92351\u002Flive_cover_art\u002Fthumb2x\u002FCZ_logo.png"},categories:[as,aC,P],type:j,published_at:"2019-07-25T14:11:24.000+05:30",options:{redirect_url:pu},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15367,name:"smatbot_ai",display_name:"Smatbot AI",description:"SmatBot is an AI chatbot building platform, with no coding one can create customizable chatbots for Lead generation on their websites, blog, messenger and landing pages. It's omnichannel, multi-lingual and affordable.\r\n\r\nKey Features : \r\n1. Free Forever - Free plan for those who are just starting out.\r\n2. Setup in Minutes - With no coding, pre-built templates one can easily build bots.\r\n3. Connect with your backend - Show dynamic responses directly from your backend.\r\n4. CRM Integrations - Upload leads automatically to your CRM.\r\n5. Omnichannel - Install the bot on website, blog, mobile app, messenger etc.\r\n6. Multilingual - Build chatbot in 50+ languages.\r\n7. OTP validation - Lead phone numbers could be validated through OTP\r\n8. SMS & Mail notification - You get SMS and Mail notification in case of lead generation",overview:"AI chatbot that accelerates lead generation and seamlessly pushes leads to Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76351\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76351\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[at,Y,bd,Q,O],type:j,published_at:"2019-07-18T23:01:54.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.smatbot.com\u002Fhelp\u002Ffreshsales-integration"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15448,name:"funnelflare-for-freshsales",display_name:qv,description:"FunnelFLARE helps you save time and sell faster by providing tools that allow you to automate many of your day to day tasks.\r\n\r\nFunnelFLARE provides a powerful set of tools that replace many applications you may be using today:\r\n-Appointment scheduler\r\n-Phone dialer\r\n-Email and Freshsales task automation sequences\r\n-Live prospect and account website insights\r\n\r\nFunnelFLARE saves you time by\r\n-Ensuring prospects show up to the MEETINGS they book (full reminder automations)\r\n-Automatic VOICEMAIL drop and email templates (drop pre-recorded voicemails with a click of a button)\r\n-Assign DRIP SEQUENCES to prospects from within Freshsales\r\n-REAL TIME ALERTS as to which prospects are engaging with your website and emails\r\n\r\nIf you are interested in spending less time selling and more time closing, try FunnelFLARE here:\r\nhttps:\u002F\u002Fwww2.funnelflare.io\u002Fs\u002Ffs-free-trial",overview:"FunnelFLARE is a sales process automation platform for Freshsales that helps close deals faster.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84451\u002Flive_cover_art\u002Fthumb\u002Ffflogosquare2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84451\u002Flive_cover_art\u002Fthumb2x\u002Ffflogosquare2.png"},categories:[Y,bd],type:j,published_at:"2019-07-29T15:10:14.000+05:30",options:{redirect_url:qw},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15758,name:"lateshipmentcom-for-freshsales",display_name:fp,description:"Lateshipment.com helps companies of all sizes optimize their supply chain by auditing their shipping carriers’ performance and automating refund claims for 50+ carrier errors including late and lost parcels, thus reducing shipping costs by up to 20%. Monitor your carrier delivery performance with real-time shipment tracking; Intelligently predict carrier errors like late deliveries and fix them before they adversely affect your customer's last-mile experience. We work with leading retailers across the globe such as Michael Kors, Roots and support over 16 global carriers.\r\n\r\nStop learning about bad deliveries from unhappy customers. Our real-time reports enable your support teams to predict, identify and fix delivery errors even before they happen. Connect your Freshsales and LateShipments.com accounts to seamlessly notify your end customers to craft a last-mile experience like never before.",overview:"Automate refunds, Send real-time notifications, manage deliveries, and delight customers.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85751\u002Flive_cover_art\u002Fthumb\u002Flslogo512__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85751\u002Flive_cover_art\u002Fthumb2x\u002Flslogo512__1_.png"},categories:[au,cs,Q,O],type:j,published_at:"2019-07-31T18:09:15.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.lateshipment.com\u002Flateshipment-freshsales\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15778,name:"better_proposals",display_name:"Better Proposals",description:"When creating a sales proposal, you will no longer need to log into Freshsales to copy and paste contact information. Simply perform a search in Better Proposals and the app will automatically find your contacts in your Freshsales account and pull them into Better Proposals.\r\n\r\n1. Discover what each contact needs and deliver the most effective message\r\n2. Create custom goals to calculate the effectiveness of your growth processes\r\n3. Choose 3 different ways of reaching your client\r\n4. Send personalized messages that align perfectly with client interests\r\n5. Automatically find contacts and send them customized proposals\r\n6. No more spending hours to create a world-class proposal that will win the deal, we’ve got you covered.",overview:"The Better Proposals app pulls customer data automatically from Freshsales when writing sales proposals.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87751\u002Flive_cover_art\u002Fthumb\u002FBetter_proposal_Logo__1_.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87751\u002Flive_cover_art\u002Fthumb2x\u002FBetter_proposal_Logo__1_.jpg"},categories:[bx,ai,M,ac],type:j,published_at:"2019-07-31T18:34:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fbetterproposals.io\u002Fintegrations\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:15956,name:"trayio-for-freshsales",display_name:pk,description:"The Tray Platform makes it simple to integrate Freshsales with your entire cloud stack to build powerful automated workflows with an easy-to-use, drag-and-drop interface that uses clicks or code. Plug up any leaks in your funnel, sync and enrich lead data, and optimizing sales conversions are just the beginning.\r\n\r\nTrusted by companies like IBM, Copper, Outreach, RingCentral, New Relic, AdRoll, and more.\r\n\r\nWith the Tray Platform, you can: \r\n- Integrate Freshsales with your entire tech stack by leveraging Tray’s powerful, open-ended connector logic via APIs with no engineering resources required\r\n- Create workflows to sync data automatically between Freshsales and your marketing and sales applications, data enrichment tools, and any other cloud-based app\r\n- Automate manual processes such as lead enrichment, sales activity update, contact creation and updates, and alerts to teams on overage for upsell opportunities.",overview:"Automate and connect Freshsales with your entire tech stack. Centralize data to win more, faster.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65951\u002Flive_cover_art\u002Fthumb\u002FTray_Blk_Vertical_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65951\u002Flive_cover_art\u002Fthumb2x\u002FTray_Blk_Vertical_2x.png"},categories:[M,Q,O,ac],type:j,published_at:"2019-08-07T14:14:40.000+05:30",options:{redirect_url:"https:\u002F\u002Ftray.io\u002Fconnectors\u002Ffreshsales-integrations?utm_source=partner&utm_medium=freshsales&utm_campaign=freshsales-directory"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:16485,name:"scanbuddy",display_name:"ScanBuddy",description:"ScanBuddy.ai is a simple-to-use modern mobile app for iOS and Android that is free to download. It supports standalone as well as sync modes with FreshSales. The app smartly maps the data with the contact and also syncs the account information. Key features:\r\n\r\nSyncing of contact and account with FreshSales CRM\r\nDuplicate detection and prevention for contacts and accounts\r\nEnglish and German language support for app interface and multiple language support for business cards\r\nShared quota for cards among teams\r\nEnterprise-class support\r\n100% data accuracy with a powerful combination of our proprietary machine learning model and human intervention\r\nAdmin dashboard for enterprises",overview:"ScanBuddy.ai is a business card scanner app that scans and syncs with FreshSales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58461\u002Flive_cover_art\u002Fthumb\u002Ficon_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58461\u002Flive_cover_art\u002Fthumb2x\u002Ficon_2.png"},categories:[Y,ak,aa,M],type:j,published_at:"2019-08-21T10:02:52.000+05:30",options:{redirect_url:"http:\u002F\u002Fscanbuddy.ai"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:16660,name:"cdc_software_3cx_cti",display_name:"CDC Software 3CX CTI",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their 3CX Telephony and Freshworks CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC 3CX Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports 3CX and over twenty-five telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nSome telephony systems supported \"out of the box\" include: 3CX, Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage, inContact, Broadsoft, Mitel, Genesys, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Microsoft Teams. Other telephony systems supported based on customer requirements.",overview:cj,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06661\u002Flive_cover_art\u002Fthumb\u002F3cx_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06661\u002Flive_cover_art\u002Fthumb2x\u002F3cx_400x400.jpg"},categories:[N,aj,Q,O,$],type:j,published_at:"2019-10-18T14:23:09.000+05:30",options:{redirect_url:ck},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:16847,name:"tealium_for_freshsales",display_name:"Tealium for Freshsales",description:"Tealium AudienceStream is the industry’s first real-time audience discovery and digital data distribution platform, allowing marketers to define, correlate and target their most actionable audiences across channels, and then take action on those visitors in real-time to increase results.\r\n\r\nEnrich your Freshsales leads with real-time behavioral information\r\n\r\nDefine - Create custom metrics and properties about your leads\r\nDiscover - Determine which audiences you should target and prioritize\r\nDistribute - Enrich your leads directly in Freshsales with valuable behavioral data\r\n\r\nThe Freshsales Connector provides the means to enrich your leads in real-time with relevant, customized behavioral data.",overview:"Tealium allows you to take action on your visitors in real-time based on their behavior.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74861\u002Flive_cover_art\u002Fthumb\u002Fs3_images_original_tealium_logo_rgb_600x278px1547742931__default__600.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74861\u002Flive_cover_art\u002Fthumb2x\u002Fs3_images_original_tealium_logo_rgb_600x278px1547742931__default__600.png"},categories:[as,aC,P],type:j,published_at:"2019-08-28T19:11:11.000+05:30",options:{redirect_url:"https:\u002F\u002Ftealium.com\u002Fintegrations\u002Ffreshsales_freshsales.php?utm_source=Marketplace&utm_campaign=Referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:17004,name:"optingun_for_freshsales",display_name:"Optingun for Freshsales",description:"Optingun is a lead generation software which integrates with your website easily. Optingun has 100+ tested templates for better conversions, and a lot more special features.\r\n\r\nOptingun comes with Freshsales integration built-in. Your website form submissions will now be converted into tickets in Freshsales, and increase your sales conversions.\r\n\r\nKey benefits of this integration:\r\n#1 Receive all your contact form submissions and inquiries in your Freshsales support account\r\n#2 Follow them with customized offers and convert better\r\n#3 Unlike chat tools, you do not have to stay online to talk to your customers. Respond on the corresponding tickets at your convenience\r\n\r\nHow this works:\r\nWhen someone submits their inquiry on your website form, their details are sent to Freshsales and a lead will be created automatically with their details. Support staff can follow up with a customized solution giving the enquirer a unique experience. This will help in harvesting more leads from your website traffic.\r\n\r\nHow to use:\r\n#1 Create an account with Optingun (skip if you have an account already)\r\n#2 Start creating a form\r\n#3 Select a template to match your requirements and customize it to your liking\r\n#4 Choose Freshsales integration and supply your Freshsales API keys\r\n#5 Click Add Integration\r\n#6 Save the form and add this to your website with the simple JS embed code you get after saving the form\r\n\r\nFeatures of Optingun\r\n#1 Exit-popups\r\n#2 Popups, fullscreen, sidebars, topbars\r\n#3 Spam filtering—limiting signups based on email domains\r\n#4 One-click social signups to capture most used authentic emails\r\n#5 Auto-filling smart forms\r\n#6 Multi-frame forms for customer interaction\r\n#7 Inbuilt integrations with autoresponder, CRMs, webinars\r\n#8 Free custom templates\r\n#9 Works with all sites\u002Fplatforms\u002FCMS\r\n#10 Advanced page level targeting\r\n#11 Multiple form triggers to open forms\r\n#12 A\u002FB Testing\r\nand a lot more...",overview:"Optingun helps you create high converting, zero friction signup forms with one-click social signups.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40071\u002Flive_cover_art\u002Fthumb\u002Foptingun_icon_520x520.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40071\u002Flive_cover_art\u002Fthumb2x\u002Foptingun_icon_520x520.png"},categories:[Y,bd],type:j,published_at:"2019-08-31T22:24:52.000+05:30",options:{redirect_url:pw},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:17021,name:"outlook_contacts_fsales",display_name:"Outlook Contacts",description:"\"The Outlook contacts integration allows every user in the CRM to keep their CRM database up-to-date by syncing their contacts folder from Outlook for Office 365.\r\n\r\n* The first time the sync happens, all contacts from the selected contact folder are imported, provided the contact has an email address or phone number.\r\n\r\n* For every subsequent sync, any new contacts being added to the selected contacts folder or any modifications to the existing contacts are synced to the CRM.\r\n\r\nPlease note that this is a one-way sync i.e. Information flow is from Outlook Contacts to the CRM and the sync happens once every 30mins.\"",overview:"Import your Outlook for Office 365 contacts into the CRM as contacts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12071\u002Flive_cover_art\u002Fthumb\u002FSlice_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12071\u002Flive_cover_art\u002Fthumb2x\u002FSlice_1.png"},categories:[ab,P],type:x,published_at:"2019-08-30T18:50:51.000+05:30",options:a,modules:[u,Z],supported_modules:[u,Z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:17876,name:"wyzebulb_for_freshsales",display_name:"Wyzebulb for Freshsales",description:"Wyzebulb is a web based platform which allows you to connect Freshsales CRM with all your other apps at one place, build complex workflows and automate your business within minutes.",overview:"Wyzebulb integrates Freshsales with other apps for an intelligent and automatic fields sync.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67871\u002Flive_cover_art\u002Fthumb\u002Flogo.PNG",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67871\u002Flive_cover_art\u002Fthumb2x\u002Flogo.PNG"},categories:[as,ab,P,Q,O],type:j,published_at:"2019-09-27T12:00:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.wyzebulb.com\u002Ffreshsales-integration\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:18561,name:"botsupply_3",display_name:qx,description:"Delight your customers with automated conversational experiences across the entire customer lifecycle from sales and marketing to support.\r\n\r\nEngage\r\nEngage your future customers 24\u002F7 on any channel such as your website, Facebook Messenger, WhatsApp, and qualify more leads.\r\n\r\nSell\r\nRoute qualified leads to the right sales reps, and even automate next steps through the conversation such as booking a meeting or performing a transaction.\r\n\r\nMarket\r\nLeverage conversational data as part of your omnichannel marketing strategy to retarget and get more leads leading to better conversions for less ad spend.\r\n\r\nSupport\r\nSolve up to 80% of customer requests instantly. If needed, seamlessly handoff the conversation from the bot to a live agent.\r\n\r\nLanguages\r\nIntent detection and entity extraction in 20+ languages:\r\n\r\nEnglish - Arabic - Danish - German - Greek - English - Spanish - Finnish - French - Irish - Hebrew - Hindi - Croatian - Hungarian - Icelandic - Italian - Georgian - Korean - Norwegian - Dutch - Polish - Portuguese - Romanian - Swedish - Ukrainian - Vietnamese - Chinese - and support for other languages can be added in a less than 2 weeks!\r\n\r\nTop rated in publicly available language benchmarks -\u003E http:\u002F\u002Fbit.ly\u002FBotSupply-Benchmarks\r\n\r\nFreshSales interface\r\nAutomated bot conversations integrated with the FreshSales interface.\r\n\r\nLive agent handoff\r\nSeamlessly handoff the conversation from the bot to a live agent.\r\n\r\nRouting\r\nRoute the customer to the right team based on department, interest, and intent.\r\n\r\nContext\r\nProvide your live agents with context such as the historical chat conversation, customer information, past transactions, and more.",overview:"Automate conversational experiences across the customer journey to delight all Freshsales customers\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16581\u002Flive_cover_art\u002Fthumb\u002Fs__PUjxq.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16581\u002Flive_cover_art\u002Fthumb2x\u002Fs__PUjxq.jpg"},categories:[N,aj,M],type:j,published_at:"2019-10-15T20:53:11.000+05:30",options:{redirect_url:"http:\u002F\u002Fbotsupply.ai\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:qx,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:19331,name:"jitterbit_-_citizen_integrator",display_name:"Jitterbit - Citizen Integrator",description:"Using Jitterbit's Citizen Integrator, you can connect Freshsales with an endless array of applications. The integrator enables you to click-and-run web applications to quickly customize and deploy integrations using pre-built recipes.\r\n\r\nIntegrate Freshsales with the applications you use, through the Citizen Integrator:\r\n* Easily use our drag-and-drop workflow builder.\r\n* Receive hands-on support for your applications to ensure business continuity.\r\n* See how Jitterbit's integration platform can transform your business.",overview:"Quickly customize and deploy integrations using pre-built recipes for Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13391\u002Flive_cover_art\u002Fthumb\u002FJitterbit_Logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13391\u002Flive_cover_art\u002Fthumb2x\u002FJitterbit_Logo.jpg"},categories:[ab,P],type:j,published_at:"2019-11-27T13:02:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fsuccess.jitterbit.com\u002Fdisplay\u002FDOC\u002FCitizen+Integrator+Jitterpaks?utm_source=Marketplace&utm_campaign=Referral#CitizenIntegratorJitterpaks-Freshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:19575,name:"syncpenguin_-_crm_erp_ecommerce_sync",display_name:"SyncPenguin - CRM, ERP, eCommerce Sync",description:"SyncPenguin is a platform for reliable and fully customizable two-way synchronization of business tool data.\r\n\r\nSyncPenguin provides out-of-the-box connection with Freshsales contacts, deals and tasks with other CRM, ERP, eCommerce, marketing automation tools, etc.\r\nYou can search for the connection your business needs, build your own custom sync or request one for free!\r\n\r\nHere's what you get with SyncPenguin:\r\n\r\n1. Two-way sync without any corner cases or issues to worry about.\r\n2. Full customization possibilities.\r\n3. Possibility to sync all types of records, not just contacts.\r\n4. Possibility to order your custom sync to be built for free.\r\n5. Powerful dashboard to create, manage and monitor your synchronization.\r\n6. Flexible and affordable pricing that scales with your business.\r\n\r\nTry SyncPenguin now for 14 days!",overview:"Two-way sync of contacts, deals, tasks, products with endless customization possibilities",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57591\u002Flive_cover_art\u002Fthumb\u002Flogo_transparent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57591\u002Flive_cover_art\u002Fthumb2x\u002Flogo_transparent.png"},categories:[aC,ab,P],type:j,published_at:"2020-03-04T12:49:20.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncpenguin.com\u002Fcompanies\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:19964,name:"callhub",display_name:"CallHub",description:"A manager can create a campaign in Freshsales and assign the leads to that campaign. The Voice and SMS manager can then log into CallHub and import the contacts in that campaign. All of the activities related to that contact will then reflect in the Freshsales campaign.",overview:"Send Voice and SMS messages to your Freshsales leads and contacts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46991\u002Flive_cover_art\u002Fthumb\u002FCallHub_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46991\u002Flive_cover_art\u002Fthumb2x\u002FCallHub_Logo.png"},categories:[N,$],type:j,published_at:"2019-11-27T13:14:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fcallhub.io\u002Ffreshsales-integration\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:20933,name:"servicenexts_marketing_bot_for_freshsales",display_name:"ServiceNext's Marketing Bot for Freshsales",description:"Marketing initiatives through ServiceNext are transformed using AI, adaptive learning and cognitive computing to deliver personalized, proactive and predictive experiences; all of which are necessary for outcome-based marketing.\r\n\r\n1. 35% increased lead qualification, through an AI-based user intent mapping.\r\n2. 53% increased outreach of an enterprise's marketing initiatives.\r\n\r\nThe AI solution has been designed to function on all modern channels. It delivers a true and rich cross-channel experience, by carrying the conversation history and context from one channel to another.\r\n\r\nThe integration helps to \r\n1. Transfer & route conversation to live agent experts at any point based on topic\r\n2. Send conversation history & notes to your agents to give them context\r\n3. Agents can pick up conversation seamlessly from where the bot left off using AI-powered agent desk software\r\n4. Whenever the agent responds to the user, the bot reads the response and trains itself",overview:"Qualify leads quicker in Freshsales and increase your customer base through the Marketing Bot.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33902\u002Flive_cover_art\u002Fthumb\u002FServicenext_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33902\u002Flive_cover_art\u002Fthumb2x\u002FServicenext_logo.jpg"},categories:[N,ad],type:j,published_at:"2019-12-26T11:24:19.000+05:30",options:{redirect_url:"https:\u002F\u002Fservicenext.ai\u002Fservicedesk.html"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:qy,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:21160,name:"bold_bi_1",display_name:qz,description:"Integrating Bold BI with your Freshsales allows you to build a holistic view of your company’s sales, customer, and business information. \r\n\r\nFreshsales is one of the best CRM software apps, allowing sales teams to spend more time selling instead of juggling multiple sales tools. Combining KPIs from relevant data sources like Mailchimp and Google Calendar allows you to build integrated Bold BI dashboards to track KPIs about MRR and ARR, lifetime value, qualified leads, and more. The right metrics shared with the correct stakeholders allows you to make proper decisions and give guidance to other teams like marketing and customer success.\r\n\r\nFreshsales leverages the sales team to generate more leads with lesser manual intervention. A collaborative dashboard for your sales team allows them to discuss each KPI via comments.\r\n\r\nYou can set up dashboards in large-screen displays like TV in your workplace. This motivates your team to track their goals set at a glance and work better. \r\n\r\nAutomatically updating dashboards and scheduled data extraction helps you invest work into building a dashboard once and then get the benefit of a better tracking experience thereafter.",overview:"Build a custom Freshsales dashboard about your sales team’s CRM works to boost productivity.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06112\u002Flive_cover_art\u002Fthumb\u002FBOLD_BI_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06112\u002Flive_cover_art\u002Fthumb2x\u002FBOLD_BI_logo.png"},categories:[bZ,P,Q,O],type:j,published_at:"2020-03-06T13:11:48.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.boldbi.com\u002Fintegrations\u002Ffreshsales\u002F?utm_source=freshworks_marketplace&%20utm_medium=list&utm_campaign=boldbi_freshsales_cy20"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:21652,name:"easy_insight_for_freshsales",display_name:"Easy Insight for Freshsales",description:"Build the Freshsales reports and dashboards you need to improve conversion rates, accelerate sales cycles, and meet your quotas. Chart your sales and map your leads. Merge in data from your other SaaS systems to get a full view of your business. Drill in and explore your data by a variety of dimensions to help get a full understanding of your sales performance. Create reports to capture bad or missing data and take action directly from Easy Insight to clean up that data and ensure that you have accurate sales information.",overview:"Power up your Freshsales! Create reports and dashboards, integrate other apps, and take action.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25612\u002Flive_cover_art\u002Fthumb\u002Fei_500logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25612\u002Flive_cover_art\u002Fthumb2x\u002Fei_500logo.png"},categories:[as,P],type:j,published_at:"2020-04-10T13:56:02.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.easy-insight.com\u002Fsolutions\u002Ffreshsales_reports_and_dashboards.html"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:22276,name:qA,display_name:qA,description:"hubsell is a sales automation platform, providing on-demand generated contacts, multi-channel cold-outreach, and closed-loop synchronization with Freshsales.\r\n\r\nHere’s what you get:\r\n\r\n- Identify all relevant companies in your chosen markets (all on-demand, not reselling lists from databases)\r\n\r\n- Identify and source all relevant contacts in those companies\r\n\r\n- Build targeted outreach campaigns across channels (email, social, phone) to initiate early-stage dialogue in the context of selling your product\u002Fservices\r\n\r\nHere’s how you get it:\r\n\r\nYou provide us with your criteria describing your target markets, e.g. industries, geographies, company size, roles, tenure, function, and more. Based on your criteria our vetted, trained, and wholly-owned teams use proprietary software to collect, structure, enrich, quality-check, and deliver the contacts to the customer on-demand.\r\n\r\nEach contact delivered will contain 25 separate variables.\r\n\r\nFurthermore, you can then target the contacts that are delivered with hubsell campaigns (see image) across email, social, and phone where the copy\u002Fmessage can be personalized up to 100%, meaning each contact will receive a completely different message\u002Femail\u002Fcold-call pitch.\r\n\r\nTo close the loop, all contacts generated, targeted, and converted are automatically synced with Freshsales so that you have the single version of the truth at all times.",overview:"hubsell provides you the contacts that you need and enables you to engage them in the way you want.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67222\u002Flive_cover_art\u002Fthumb\u002Fhubsell_funnel_RGB_min_squared_4.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67222\u002Flive_cover_art\u002Fthumb2x\u002Fhubsell_funnel_RGB_min_squared_4.png"},categories:[Y,ba],type:j,published_at:"2020-05-07T21:09:35.000+05:30",options:{redirect_url:"http:\u002F\u002Fapp.hubsell.co"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:22594,name:"quriobot_-_create_the_lead_from_the_bot",display_name:"Quriobot - create the lead from the bot",description:"The app helps you to simplify the lead extraction by having a 'bot firewall' which does all the heavy lifting and creates leads automatically for you, 24\u002F7!\r\nThis saves both the customer's and agent's time as the bot is always online and answers immediately without delay.\r\n\r\nThe app will work as a virtual agent helping your customers without them waiting, increasing engagement and decreasing the amount of time spent supporting them from your end.\r\n\r\nThe application helps you to increase the productivity of lead extraction, as well as the quality of the leads extracted, by providing a fine-grained context-aware customer conversation. \r\n\r\nWhat makes Quriobot unique is its simplicity and, at the same time, the possibility to go as deep as you need and fine-tune the conversation.\r\n\r\nOne of the most common use cases for this integration would be:\r\n- install the Quriobot chatbot on your website (or Facebook page)\r\n- implement a conversation flow which extracts the lead contact details\r\n- the bot creates a lead in Freshsales using this integration.\r\n\r\nQuriobot is a chatbot platform making it very easy to build chatbots which:\r\n- are fully customizable in terms of look and feel\r\n- offer flexible conversation logic to implement when needed, even very advanced conversation flow\r\n- integrate with your systems to provide relevant content\r\n- provide full-fledged internationalization support so your bot speaks the customer's language\r\n\r\nInstall the app and integrate your chatbot with Freshsales in minutes!",overview:"Create Freshsales leads from your Quriobot chatbot and provide the conversation data for reference.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49522\u002Flive_cover_art\u002Fthumb\u002Fquriobot_favicon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49522\u002Flive_cover_art\u002Fthumb2x\u002Fquriobot_favicon.png"},categories:[Y,bd],type:j,published_at:"2020-02-25T16:41:26.000+05:30",options:{redirect_url:"https:\u002F\u002Facademy.quriobot.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F35000148311-connect-quriobot-to-freshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ps,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:23419,name:"kendo_email_finder",display_name:"Kendo Email Finder",description:"Kendo integration allows saving contact enriched information to Freshsales with a single click from the Kendo dashboard. Save your time and boost productivity with accurate results!\r\nKey main features:\r\n- Bulk email search \r\n- Enriched data (e.g. name, role, company)\r\n- Flexible leads manager and export options\r\n- Share your account with team\r\n- 50 free credits each month with Kendo free plan",overview:"Free and accurate email lookup extension to find personal and company email addresses of your leads.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91432\u002Flive_cover_art\u002Fthumb\u002Fkendo_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91432\u002Flive_cover_art\u002Fthumb2x\u002Fkendo_400.png"},categories:[M,ac],type:j,published_at:"2020-03-04T15:56:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fkendoemailapp.com\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:23677,name:"plecto-for-freshsales",display_name:gr,description:"What is Plecto?\r\nPlecto is a business dashboard software designed to help companies boost performance and employee engagement by visualizing real-time data and KPIs. Plecto already has more than 80,000 users around the world, with more than 50+ integrations. For a limited time, you can try it for free!\r\n\r\nWith Plecto you get:\r\n- Real-time Dashboards\r\n- Instant Notifications\r\n- Real-time Reports\r\n- Contest\r\n- Achievements\r\n- Performance Agreements\r\n\r\nWhat can you do with Plecto?\r\nWith this dashboard solution, you’ll be able to visualize real-time data and keep your KPIs updated across departments on any screen. Plecto is a dashboard software that does more than just visualize your performance. With unique gamification features like contests, achievements, and leaderboards, it provides you with the right tools to engage your employees. Plecto gives you the ability to celebrate your employees’ accomplishments and keep the motivation flowing in the office.\r\n\r\nDashboard Integrations\r\nPlecto has integrations with multiple CRM systems like Salesforce, Pipedrive, Podio, Shopify, etc., so you can display all your data from different sources on the same screen with just one click. Get an unbeatable overview of your real-time business performance to keep track of your KPIs for your organization and your employees. So you only have to worry about succeeding. We are adding new integrations each week.\r\n\r\nPlecto is your entry point to real-time performance tracking.\r\n\r\nHow to use Freshsales in Plecto:\r\n1. Connect your data sources\r\n- One-click real-time integration with the most popular CRM, support, marketing, and other business systems.\r\n\r\n2. Build dashboards\r\n- Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.\r\n\r\n3. Boost team performance\r\n- Share real-time insights with your team and boost performance by 20%.",overview:"Plecto is a business dashboard designed to visualize Freshsales data and KPIs in real time.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77632\u002Flive_cover_art\u002Fthumb\u002FPlecto800_800.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77632\u002Flive_cover_art\u002Fthumb2x\u002FPlecto800_800.jpg"},categories:[ab,P],type:j,published_at:"2020-07-29T14:10:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.plecto.com\u002Fintegrations\u002Ffreshsales\u002F?utm_campaign=INT-PAR-C-freshsales&utm_source=freshsales&utm_medium=marketplace&utm_content=freshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:27804,name:"glances_for_freshsales",display_name:"Glances for Freshsales",description:"The single customer view you have always wanted is here. Glances unifies your apps in a simplified, easy-to-use customer view that provides real-time data from within any app that you are using. \r\n\r\nGlances provides a single view of your customers across all of your SaaS apps. We support your favorite accounting, support and marketing systems.\r\n\r\nIn minutes, securely connect your apps and save your support agents time by eliminate tab switching, searching, and clicking around to find important information. It's all one click away with Glances.\r\n\r\nDo the hustle without the hassle\r\n\r\nFinding customer information within multiple programs is the hassle that ruins your workflow hustle. Glances brings your favorite online apps together, securely showing your customer data in a single view from whatever app you are using.\r\n\r\nAn integration the way it should be\r\n\r\nIt’s like iPaaS, but without the pain. Not time-consuming, expensive, or untrustworthy. Glances is a new way to do integrations with a true no-code approach; no data syncing or scheduling jobs. See how it takes just minutes to connect your apps and start using a simplified customer view with Glances.",overview:"View Quickbooks, Shopify, Stripe, Mailchimp, Freshdesk data (and more!) directly within Freshsales.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40872\u002Flive_cover_art\u002Fthumb\u002FGlancey_A_500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40872\u002Flive_cover_art\u002Fthumb2x\u002FGlancey_A_500.png"},categories:[ab,P],type:j,published_at:"2020-10-19T14:28:34.000+05:30",options:{redirect_url:"https:\u002F\u002Fglances.com\u002Fapps\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:"Glances",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:30318,name:"slack-for-freshworks_crm",display_name:jh,description:"- Enable your teams to collaborate effectively from their favorite tools: Slack and Freshworks.\r\n\r\n- The Freshworks app for Slack can now sync conversations to improve support (Freshchat, CS Suite), sales and marketing (Freshsales Suite) tools.\r\n\r\n- Get instant notifications in a designated Slack channel for changes in deal info, customer contact info, or when your team needs to collaborate to resolve a customer support issue.\r\n\r\n- Your team can respond on Slack to effortlessly collaborate with agents handling a prospect or a customer. \r\n\r\n- Manage time better by eliminating constant switching between multiple tools — get all your updates (deals, contacts, support) inside Slack.\r\n\r\n- Boost your team productivity and collaboration between teams working with Freshworks products and their teammates on Slack.",overview:"Receive timely updates about your prospects and customers within Slack.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81303\u002Flive_cover_art\u002Fthumb\u002FSlack_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81303\u002Flive_cover_art\u002Fthumb2x\u002FSlack_logo.png"},categories:[N,ad],type:j,published_at:"2024-01-09T13:46:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fchannels-us.freshchannel.io\u002Fapi\u002Fv2\u002Fwebhook\u002Fslack\u002Fredirect\u002FA015CNN5Z4Y"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:30621,name:"quarterone__sales_forecasts_and_reports_for_free",display_name:"QuarterOne – sales forecasts and reports for free",description:"QuarterOne is a free revenue forecasting app that creates automated forecasts from Freshsales sales data in a matter of minutes.\r\n\r\nWith better control of your sales data, you can build a more accurate forecast you can trust.\r\n\r\nSales teams love Freshsales. With QuarterOne, your finance and management teams will too.\r\n\r\n“QuarterOne removes the need for messy spreadsheets that are out of date the minute you create them “ - Mark Robotham, COO at Quanton.\r\n\r\nKey benefits:\r\n\r\n- Measure the velocity of your sales team.\r\n- Predict how quickly your existing pipeline will grow.\r\n- Spread deals over multiple months.\r\n- Lock-down periods, to prevent unwanted changes to reported months.\r\n- Compare your current forecast with previous versions.\r\n\r\nGet started with a free 14 day trial.",overview:"Free sales forecasts, reports, analytics and predictions.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12603\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12603\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[Y,bb],type:j,published_at:"2020-10-09T10:34:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.quarterone.com\u002Fsignup\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:32462,name:"zapier_1-for-freshworks_crm",display_name:gp,description:"Make your own Zap to connect Freshworks CRM with the other apps you use.\r\n\r\nZapier is a tool to connect two apps and make them work together. To connect the apps, you need to create a, \r\nZap: Combination of an input and the desired output as a result of the input.\r\nTrigger: The input of the Zap, which initiates any process.\r\nAction: The result or output that takes place because of the input.",overview:"Make your own Zap to connect Freshworks CRM with the other apps you use.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26423\u002Flive_cover_art\u002Fthumb\u002Fintegrations_zapier.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26423\u002Flive_cover_art\u002Fthumb2x\u002Fintegrations_zapier.png"},categories:[aa,M,ax],type:j,published_at:"2020-10-21T13:07:07.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fapps\u002Ffreshworks-crm\u002Fintegrations"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:33246,name:"docsales-for-freshsales",display_name:"DocSales",description:"A closer's best friend: everything you need to race from Sales Qualified Lead to billing. \r\nAll-in-one platform helps teams create, distribute, e-sign and manage sales documents; from NDAs and proposals to contracts. \r\nUpload your sales PDFs then add e-signing, or enjoy a 100% online workflow by starting with a 100% on-brand template library. \r\nSimple plug and play FresSales integration:\r\n1) Docsales import your CRM opportunity data \r\n2) We update your CRM by adding notes and links to the signed documents \r\n3) DocSales update the deal status to WON and add the document value.",overview:"We simplify how sales teams create and eSign NDAs, proposals and contracts.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64233\u002Flive_cover_art\u002Fthumb\u002FDocSales_logo_400_x_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64233\u002Flive_cover_art\u002Fthumb2x\u002FDocSales_logo_400_x_400.png"},categories:[bx,ai,cE],type:j,published_at:"2020-11-03T16:30:25.000+05:30",options:{redirect_url:"https:\u002F\u002Fweb.docsales.com\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:"DocSales (oficial)",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:33761,name:"dealhub_cpq_and_contract_management",display_name:"DealHub CPQ and Contract Management",description:"DealHub is an award-winning Sales Engagement and CPQ platform that delivers a personalized buying experience at every step of the sales and prospecting funnels. DealHub enables Sales reps and buyers to meet, engage and collaborate online on relevant, personalized and dynamic content, while gaining real-time insights on buyer engagement and disposition. From simple to complex, DealHub’s CPQ software allows sales teams to configure quotes and proposals faster with fewer errors. By minimizing administrative tasks and allowing sales teams to focus on engaging more effectively with buyers, DealHub helps sales operations reduce the sales cycle and increase revenue.\r\n\r\nDealHub operates natively within Freshworks CRM and offers: \r\n•\tConfigure-Price-Quote (CPQ) \r\n•\tDocument Generation \r\n•\tContract Management and Redlining \r\n•\tE-signature \r\n•\tReal-time Engagement Analytics \r\n•\tPredictive Sales Playbooks \r\n•\tInteractive Content Sharing and Engagement\r\n\r\nDealHub.io is trusted by fast growing companies, including Gong, Monday, Walkme, Sisense, Looker, Tipalti, Dynamic Yield, INFINIDAT, Kaminario and AlgoSec.\r\n\r\nDealHub CPQ is a built-in dynamic quote generator that enables sales to create quotes, contracts and sales collaterals at the touch of a button. Rule-based templates automatically customize documents and their contents based on region, language, customer profile, product and any other chosen parameters. \r\nDealHub CPQ lets you embed customized sizing, margin and ROI calculators directly into your guided selling process. These calculators, together with DealHub’s rule-based configurator, ensure your sales reps and channel partners deliver the right solutions at the optimal price points.\"",overview:"#1 Solution for Configure Price Quote Sales Proposals & Contract Management",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16733\u002Flive_cover_art\u002Fthumb\u002FDLH_LOGO_1200X1200__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16733\u002Flive_cover_art\u002Fthumb2x\u002FDLH_LOGO_1200X1200__1_.png"},categories:[ai,cE],type:j,published_at:"2020-11-18T13:34:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fdealhub.io\u002Fsolution\u002Fdealhub-freshworks\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:38515,name:"zoom_fsales",display_name:"Zoom",description:"\"Schedule a Zoom meeting from your contact, deal, or account landing page. 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By default, Google Analytics doesn't have access to these sales, so you have no idea about how much revenue was generated by a certain campaign, ad, article or keyword. This results in spending money on leads that don't buy anything.\r\n\r\nThat's why we have GA Connector - to help marketers understand the true impact of their campaigns on the bottom line.\r\n\r\nGA Connector imports web analytics information about each contact from Google Analytics into Freshworks CRM, allowing you to measure ROI of each Marketing campaign, Adwords keyword, Facebook ad etc.",overview:"Automatically import Google Analytics information into Freshworks CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23404\u002Flive_cover_art\u002Fthumb\u002Fgaconnector_logo__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23404\u002Flive_cover_art\u002Fthumb2x\u002Fgaconnector_logo__2_.png"},categories:[Y,as,P,bb],type:j,published_at:"2021-05-21T22:31:15.000+05:30",options:{redirect_url:"https:\u002F\u002Fgaconnector.com\u002Fintegrations\u002Ffreshworks-crm-google-analytics"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:40561,name:"activedemand_marketing_automation",display_name:"ActiveDEMAND Marketing Automation",description:"ActiveDEMAND is a cost-effective solution that provides seamless integration to your CRM.\r\n- Prospect Insights (website visit history in your CRM!)\r\n- Account Insights\r\n- Drip Campaigns\r\n- Newsletters\r\n- Outbound sales email tracking\r\n- Outbound call tracking\r\n- Appointment scheduling\r\n- Webforms\r\n- and so much more!\r\n\r\nTired of switching between applications to see what is happening in marketing? Tired of fighting with ZAPIER?!! Finally, you can now see ALL of your marketing email engagement directly in your CRM contact screens!! The pain of trying to sync your marketing leads with your sales CRM is eliminated when using your CRM with ActiveDEMAND. Leads can be automatically ported into your CRM; updates to leads are pushed to ActiveDEMAND ... automatically!\r\n\r\nThe fun doesn’t stop once you generate a lead with ActiveDEMAND. ActiveDEMAND is constantly communicating with your CRM to move prospects through your sales funnel. A whitepaper download may indicate an early funnel lead, yet a quote request is a later-stage deal. Let ActiveDEMAND automate the deal progression. Did your deal close? Have ActiveDEMAND automatically stop a drip campaign. ActiveDEMAND + Freshworks CRM, a fully integrated sales and marketing automation solution.\r\n\r\nWith ActiveDEMAND, you have full control over what information is going to be delivered to your CRM. With ActiveDEMAND’s custom workflow engine, you can put as much or as little information into your CRM. Finally, there is a truly seamless integration!",overview:"ActiveDEMAND provides a tightly integrated marketing automation solution for CRM users.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16504\u002Flive_cover_art\u002Fthumb\u002FApp_Icon_AD.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16504\u002Flive_cover_art\u002Fthumb2x\u002FApp_Icon_AD.png"},categories:[Y,bb],type:j,published_at:"2021-06-01T20:07:21.000+05:30",options:{redirect_url:"https:\u002F\u002F1ad.biz\u002Fs\u002Ffreshworks-crm-integration"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:40675,name:"funnelflare-for-freshworks_crm",display_name:qv,description:"FunnelFLARE helps you save time and sell faster by providing tools that allow you to automate many of your day-to-day tasks.\r\n\r\nFunnelFLARE provides a powerful set of tools that replace many applications you may be using today:\r\n-Appointment scheduler\r\n-Phone dialer\r\n-Email and your CRM task automation sequences\r\n-Live prospect and account website insights\r\n\r\nFunnelFLARE saves you time by\r\n-Ensuring prospects show up to the MEETINGS they book (full reminder automation)\r\n-Automatic VOICEMAIL drop and email templates (drop pre-recorded voicemails with a click of a button)\r\n-Assign DRIP SEQUENCES to prospects from within your CRM\r\n-REAL TIME ALERTS as to which prospects are engaging with your website and emails\r\n\r\nIf you are interested in spending less time selling and more time closing, try FunnelFLARE here:\r\nhttps:\u002F\u002Fwww2.funnelflare.io\u002Fs\u002Ffs-free-trial",overview:"FunnelFLARE is a sales enablement platform for your CRM that helps close deals faster.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57604\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57604\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[Y,az],type:j,published_at:"2021-06-01T20:06:44.000+05:30",options:{redirect_url:qw},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:40883,name:"ringcentral_office_premium",display_name:"RingCentral Office Premium",description:"Loyally offers the new CTI between RingCentral and Freshsales Suite as a premium app, using the new Office widget from RingCentral for a richer, more efficient and more powerful integration. This premium version provides all the features that the RingCentral Office widget offers, from inside Freshsales Suite! \r\n\r\nThis means you will be able to use all the known features you want, like:\r\n - Automated call log creation\r\n - Contact search for all call types \r\n - Click to dial\r\n - On-screen caller info\r\n - Call Transfers\r\n - Voicemail recordings\u002Fmissed calls\r\n - Queue insight\r\n - Conference calls\r\n - Recording calls, and more!\r\n\r\nPlease note that this is a paid app. Contact us for pricing questions.",overview:"This premium app provides all features of the RingCentral widget, from inside Freshsales Suite!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38804\u002Flive_cover_art\u002Fthumb\u002Fringcentral_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38804\u002Flive_cover_art\u002Fthumb2x\u002Fringcentral_logo.png"},categories:[N,$],type:j,published_at:"2021-05-26T22:29:38.000+05:30",options:{redirect_url:"https:\u002F\u002Floyally.eu\u002Fproducts\u002Fdemo-page-ringcentral-x-freshworkscrm\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:qB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:40912,name:"syncspider_freshworks_crm",display_name:"SyncSpider Freshworks CRM",description:"SyncSpider and Freshworks CRM\r\n\r\nSyncspider can import\u002Fexport and synchronize Freshworks CRM data to and out of their platform in real-time with our integration tool - SyncSpider.\r\n\r\nSyncSpider helps you to: \r\n\r\n- Sync data automatically between different systems\r\n- Migrate data between different systems\r\n- Create task flows to be run automatically among different systems\r\n\r\nUsing SyncSpider enables you to integrate your Freshservice with different Web apps, eCommerce platforms, and business tools. Once integrated you can synchronize all your data from different sources and track their changes in real-time.\r\n\r\nIntegrate whatever app or tool you find beneficial for your business growth. Then you can synchronize your contacts, tickets, requester from the chosen app with your Freshservice. The choice is yours.\r\nThis way you are familiar with all the changes at the same time when they are happening.\r\n\r\nWeb app, eCommerce platforms or business tools can be integrated with your Freshservice in a few simple steps. We are supporting a great number of apps and they are all available to you. Every day we add 10 new apps, so the list is rapidly growing.\r\n\r\nThe automation process becomes faster and easier with SyncSpider. As good automation is a base for quick and highly-professional performance of your business tasks, it is clear that our tool can help you boost your business.\r\n\r\nThis will cut your expenses and save you both time and money. This way your business gets instantly improved.\r\n\r\nYou can synchronize your Freshservice with many different apps and eCommerce platforms from our list.\r\n \r\nThis easy, one-time process allows you to maximize your efficiency. When you finalize your integration by using SyncSpider, you get 24\u002F7 assistance that runs on schedule without any\r\nfurther involvement from your part.\r\n\r\nThe first step is to make an integration between FreshWorks and SyncSpider. The next is to choose another app, platform or tool you want to be connected with.\r\n\r\nSyncSpider provides you with many options when it comes to defining the task you want to be performed. You can choose to import\u002Fexport contacts, tickets, or some IT tasks.\r\n\r\nThe selected task will be automatically synchronized between your Freshservice and the chosen app.\r\nWherever some changes occur they become visible on your FreshService in real-time. \r\n\r\nThis way you are avoiding all those time-consuming tasks that slowed your business process and human errors. The working process becomes faster, easier and more effective. Your productivity and income will definitely increase with SyncSpider.",overview:"SyncSpider will synchronize Freshworks CRM data with different sources in real-time",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21904\u002Flive_cover_art\u002Fthumb\u002FSyncSpider_LogoGlyph_DARK_512px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21904\u002Flive_cover_art\u002Fthumb2x\u002FSyncSpider_LogoGlyph_DARK_512px.png"},categories:[aW,ab,P],type:j,published_at:"2021-08-05T09:40:50.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshworks-crm\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:iv,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:40927,name:"integry-for-freshworks_crm",display_name:pq,description:"Connect your app to Freshworks CRM with our integration builder. 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Export them to CSV in one click.\r\n- Add Captcha to prevent spam.\r\n- Conditional logic - show\u002Fhide answers based on the user’s previous answers.\r\n- File uploads - users can upload file up to 100MB (depending on your plan).\r\n- Multi-page form - split up your form into pages so it’s easier to complete.\r\n- After submission controls - redirect users to a page after your form is submitted, limit submissions to one per user, one per page load, or hide the form.\r\n- Limit submissions by date - only collect responses during a specified date range for a specific campaign.\r\n- Limit submissions by quantity - close the form after a certain number of responses. \r\n- Automate your workflows by connecting to any app supported by Zapier.\r\n\r\nSave time by automating adding leads to Freshworks and create as many forms as you need.\r\n\r\nTry Form Builder FREE today!",overview:"Automatically capture leads in Freshworks with professional, custom forms.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53904\u002Flive_cover_art\u002Fthumb\u002Fform_builder_1200x1200px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53904\u002Flive_cover_art\u002Fthumb2x\u002Fform_builder_1200x1200px.png"},categories:[Y,bd,be,bp],type:j,published_at:"2021-06-02T16:42:36.000+05:30",options:{redirect_url:"http:\u002F\u002Fwww.powr.io\u002Fplugins\u002Fform-builder\u002Fstandalone?ref=freshworks"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:42493,name:"callhippo-for-freshworks_crm",display_name:pe,description:"CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. With CallHippo, call your leads and customers directly from your preferred CRM, Application Tracking System, Email Service Provider, Sales automation software or any other productivity tool used by modern businesses. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer or laptop.",overview:"Easy to Use Virtual Phone System with World-Class Support",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39424\u002Flive_cover_art\u002Fthumb\u002Fcallhippo_logo_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39424\u002Flive_cover_art\u002Fthumb2x\u002Fcallhippo_logo_512x512.png"},categories:[N,aj,$],type:j,published_at:"2021-07-08T11:51:18.000+05:30",options:{redirect_url:"http:\u002F\u002Fwww.callhippo.com"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:42763,name:"lateshipment_dem_for_freshworks_crm",display_name:"LateShipment DEM for Freshworks CRM",description:"Lateshipment.com helps companies of all sizes optimize their supply chain by auditing their shipping carriers’ performance and automating refund claims for 50+ carrier errors including late and lost parcels, thus reducing shipping costs by up to 20%. \r\n\r\nMonitor your carrier delivery performance with real-time shipment tracking;\r\nIntelligently predict carrier errors like late deliveries and fix them before they adversely affect your customer's last-mile experience. \r\n\r\nStop learning about bad deliveries from unhappy customers. Connect your Freshworks CRM and LateShipments.com accounts to seamlessly notify your end customers to craft a last-mile experience like never before.",overview:"Automate refunds, Send real-time notifications, manage deliveries, and delight customers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36724\u002Flive_cover_art\u002Fthumb\u002Flslogo512__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36724\u002Flive_cover_art\u002Fthumb2x\u002Flslogo512__1_.png"},categories:[au,dz,cs],type:j,published_at:"2021-07-20T12:27:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.lateshipment.com\u002Fkb\u002Farticle\u002F35-how-do-i-connect-my-freshworks-crm-account-with-lateshipment-com\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:fp,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:44079,name:"mapsly_map_routing_territories_geo-analysis",display_name:"Mapsly: Map, Routing, Territories, Geo-analysis",description:"VISUALIZATION & ANALYSIS:\r\n✔ View and edit contacts, accounts and deals on the map\r\n✔ Mass-edit records with real-time sync to CRM\r\n✔ Split your data into map layers with custom markers using a visual formula builder\r\n✔ Customize map markers, pick fields for their labels and pop-ups, and switch between layer groups to instantly re-colorize your records based on different criteria\r\n✔ Search near a “base” location and filter records by distance\r\n✔ Create CRM records from the map with pre-filled address and coordinates\r\n✔ Auto-correct errors in addresses and fill in zip and counties; import their coordinates back to CRM\r\n\r\nROUTING:\r\n✔ Plan optimal multi-day routes, for individual users or entire teams, with up to 1000 stops, based on live\u002Fhistoric traffic and various job parameters (duration, open hours, required skills and capacity, and more) and vehicle parameters (working hours, truck size and capacity, skills, and more) controlled directly from your CRM \r\n\r\n✔ Choose your job type: service, pickup, delivery or a complex pickup-delivery job\r\n\r\n✔ Configure check-in, check-out or any other custom processes with buttons and custom forms\r\n✔ Save check-in, check-out or custom events and data collected with forms to your CRM in real time\r\n✔ View users’ current location and history of movements\r\n✔ Plan regular visits with desired regularity and duration, for individual sales reps or entire teams\r\n✔ Navigate to locations using your favorite app or Mapsly navigation (supports truck routing)\r\n\r\nTERRITORIES:\r\n✔ Draw territories or build them out of postal codes, counties, census tracts, etc., using the geo-library\r\n✔ Auto-assign records to territories and sales reps based on custom criteria\r\n✔ Calculate aggregate metrics per-territory out of your CRM data\r\n✔ View 50,000+ US Census demographic data (US only)\r\n✔ Embed live maps with territories into dashboards, portals or websites\r\n✔ Automatically create\u002Fupdate territories for individual CRM records \r\n\r\nEMBED LIVE INTERACTIVE MAPS:\r\n✔ Shared maps with live data by link and embed them into websites, portals or dashboards or send by email\r\n✔ Add personalized maps with unique dataset per customer to your customer portal\r\n✔ Show\u002Fhide Mapsly features and select the style of map tiles on embedded maps\r\n✔ Add custom buttons, forms and let users execute processes\u002Fautomation from embedded maps\r\n\r\nPROSPECTING:\r\n✔ Search local businesses on the map by keywords and add them as records of any CRM object\r\n✔ Adjust field mapping, use custom fields, and add fields with fixed values\r\n✔ Use automation to filter out duplicates\r\n\r\nNO-CODE AUTOMATION:\r\n✔ Execute custom actions by a button, by schedule, or entirely automatically, without writing code\r\n✔ Create\u002Fupdate\u002Fdelete records and territories, send email and SMS, call external APIs\r\n✔ Find records by custom criteria, including driving distance or time, and execute actions with them\r\n✔ Create dynamic forms that show\u002Fhide fields and call external APIs based on user actions\r\n✔ Use user’s current location and calculate driving distance\u002Ftime between any locations\r\n✔ Implement cross-system analysis and automation by connecting spreadsheets and other data sources to Mapsly\r\n\r\nTRY FOR FREE for 2 weeks. 24\u002F7 chat support, implementation services and live training are included in your Mapsly subscription.\r\n\r\nPlease follow this setup guide to get started: https:\u002F\u002Fhelp.mapsly.com\u002Farticles\u002F5511395",overview:"A powerful map for geo-analysis, optimized routing, territory management and automation.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97044\u002Flive_cover_art\u002Fthumb\u002FMapslyLogo512x512transparent.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97044\u002Flive_cover_art\u002Fthumb2x\u002FMapslyLogo512x512transparent.png"},categories:[Y,as,P,bb],type:j,published_at:"2023-05-17T08:54:00.000+05:30",options:{redirect_url:"https:\u002F\u002Fmapsly.com"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h,t],short_description:a,addons:a},{id:44759,name:"flashcxai-for-freshworks_crm",display_name:"FlashCX.ai",description:"Find key information from Freshsales Suite on Teams & Slack.\r\nNo need to login to your CRM every time just to lookup or update frequently required information. FlashCX.ai does all that in a flash and supercharges the Sales Team's productivity. Below are some of those capabilities:\r\n\r\n1. Ability to look up recent open opportunities and update quickly right from teams.\r\n\r\n2. Ability to look up recent open leads. These leads can be qualified or retired right from there.\r\n\r\n3. Ability to look up most recent contacts and search a contact by name.\r\n\r\n4. Ability to look up the most recent accounts and search accounts by name.\r\n\r\n5. Ability to check upcoming meetings and tasks\r\n\r\n6. Ability to check day summary\r\n\r\n7. Ability to view pending call reports and log them\r\n\r\n8. Ability to look up open SRs.\r\n\r\nAccounts lookup has another exciting ability to enrich accounts using our powerful knowledge base. This is all available right from our teams app. Our knowledge base is continuously expanding and adding 1000s of new companies every single day. Accounts not on our tracklist are added immediately with our support team for enrichment.\r\n\r\nWe do pull the latest news related to an account so you do not have to look outside teams for more relevant information to make key decisions in your sales process.\r\n\r\nCustomization Abilities:\r\n\r\nFlashCX.ai lets you customize the output of all the supported capabilities. We have already picked the most commonly used out of the box attributes for each CRM Object like opportunity, account, contact, lead etc. However, your CRM setup may have tons of other custom attributes added to align the CRM to your business processes. All this is possible with FlashCX.ai. All you need is to login to the admin dashboard at https:\u002F\u002Fadmin.flashcx.ai and set up your CRM connection. Once it is set, it is easy to navigate to the customize menu option. At the customize menu option, you can take a look at all the available objects and the currently setup attributes. It is super easy to just drag and drop what attributes you want.\r\n\r\nThe changes made to the setup reflects immediately for all the users without any restart etc.\r\n\r\nAdd-in capabilities\r\nWhen this add-in is used, it\r\nCan send data over the Internet\r\nThis add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.",overview:"FlashCX.ai integrates with Slack and Teams and supercharges the Sales Team's productivity.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95744\u002Flive_cover_art\u002Fthumb\u002FFlash_Logo_400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95744\u002Flive_cover_art\u002Fthumb2x\u002FFlash_Logo_400X400.png"},categories:[at,Y,ak,ai,aD,cQ],type:j,published_at:"2021-09-29T13:06:40.000+05:30",options:{redirect_url:"http:\u002F\u002Fflashcx.ai"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:44778,name:"rafiki_ai",display_name:"Rafiki_ai",description:"Rafiki records, transcribes, and analyzes calls to enable great customer conversations and win more deals. Rafiki Freshsales Suite integration empowers you to have an eagle’s eye view of all your accounts, deals, meetings, customer contacts, lead owner, and more on a single screen. AI-generated notes by topic, auto-syncs to Freshsales Suite so you can view more than just deal data from your CRM.\r\nYour sales process by stage, the progress of deals at every stage, the addition of deals, reps, or teams, all get updated in Rafiki right when the change happens in your Freshsales Suite dashboard.\r\nForesee churn risk and upside opportunity: Capture all calls and discussions and get a single source of truth to get a complete picture. Share with AEs, SDRs, and Customer Success to get complete alignment.\r\nAlign team for maximum revenue: Rafiki's AI engine automatically analyzes and extracts patterns across thousands of calls to show you what topics are being discussed by winning sales rep.\r\nKnow and Speak your Customers Voice: Check on competitor mentions or feature gap mentions and see what effect it had on your deal stage or win and losses. Rafiki helps you understand your pipeline better",overview:"A Conversation + Revenue intelligence platform that helps understand your customer conversations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87744\u002Flive_cover_art\u002Fthumb\u002Flogo400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87744\u002Flive_cover_art\u002Fthumb2x\u002Flogo400x400.png"},categories:[at,Y,bb,bd],type:j,published_at:"2021-09-23T17:03:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.getrafiki.ai"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:45498,name:"five9_premium_call_control-for-freshsales",display_name:"Five9 Premium Call Control",description:"* Requires a Five9 Agent Desktop Toolkit license\r\n\r\nLoyally offers the new CTI between Five9 and Freshsales Classic as a premium app, using the new SDK from Five9 for a richer, more efficient and more powerful integration. This premium version provides the features that Five9 Agent Desktop Plus offers but from inside Freshsales Classic! This means you will be able to use all the known features you want like:\r\n - Call log creation\r\n - Lead and Contact search for all calls \r\n - Click to dial\r\n - On-screen caller info\r\n - Instant messaging\r\n - Call Transfers\r\n - Voicemail recordings\u002Fmissed calls\r\n - Set reminders\r\n - Do-not-call-list\r\n - Queue insight\r\n - Conference calls\r\n - Recording calls\r\n - Call transfers\r\n - Worksheet\u002Fscript implementation\r\n - and more!",overview:"This app provides features that Five9 Agent Desktop Plus offers from inside Freshsales Classic!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89454\u002Flive_cover_art\u002Fthumb\u002FFIVE9.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89454\u002Flive_cover_art\u002Fthumb2x\u002FFIVE9.png"},categories:[N,aj,Q,O,$],type:j,published_at:"2021-10-11T15:53:34.000+05:30",options:{redirect_url:"https:\u002F\u002Floyally.eu\u002Fproducts\u002Fdemo-page-five9-freshsales\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:qB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:45507,name:"onetap",display_name:"OneTap",description:"The app targets the sales reps and their managers as the primary users. It provides ability to the managers to coach their sales reps and bring more efficiency by first knowing where and who needs coaching and then by creating recommendations for sales reps who seem to be contributing significantly to a business problem.\r\n \r\nThe app provides users to capture the conversations they are having with various stakeholders on direct line\u002Fphone call or in person in order to provide insights to both the sales reps and their managers on the quality of customer conversation. The quality of conversation is measures by the ML models that determine intent, sentiment, dialogue and coverage scores for conversations with respects to one lead or across all leads for an individual sales rep.\r\n \r\nThe app collects sales activity related information from various apps like Freshsales, Google Calendar, Gmail, L&D to create a daily activity list for each sales rep so that they can have one place to know about all the things they have to do today. It provides options for sales managers to create activities and assign them to their reps as part of huddle tasks.\r\n \r\nApp also provides users to access leaderboard and contests as part of the gamification for enhancing performance and app adoption. The reps and managers can view their performance with respect to their peers across various parameters defined by their managers for leaderboard. The managers can also create contests for their subordinates through built in contests templates which include Sales Poker, Raffle and Daily Winners.\r\n \r\nBesides the app, the content generated for the app is also delivered through WhatsApp by a bot to the sales executives making it very easier for them to access what they need and get notifications on priority actions and insights.\r\n \r\n One of the biggest challenges that sales organisations face today is the ability to record conversations their sales executives are having with their customers. The challenge gets magnified when it is a B2B set up. To overcome this problem, the app provides ability to record customer conversations on direct phone and in person which can easily linked to the leads in the CRM.\r\nBesides recording the conversations, the ML engines also analyse such conversations and provide sales reps and their managers with insights to improve the quality of discussion eventually leading to better conversion rate.\r\n \r\n List out your top three app features, the ones that make it stand out from other similar apps. Call out the app’s USP. [Preferably bullet statements.]\r\n \r\n1. Conversational Analysis with ability to record the conversations on phone and in person\r\n2. ML output of the conversational insights customised for each sales rep and managers\r\n3. WhatsApp integration of app content with a bot to deliver it\r\n \r\n \r\n \r\nA use case: An example of exactly how, why and when a user\u002Fagent\u002Fadmin will use this app.\r\nThe app caters to use cases for primarily three personas – Sales Managers, Sales Reps, Data Admin\r\n \r\nSales Managers:\r\nOn a day-to-day basis, sales managers get recommendations about the performance of their team members. Sales managers can use this information to coach their reps and help them improve their performance. The information is delivered through recommendations after thorough analysis of each rep’s performance. Analysis of the conversations with the customers, help the managers talk about specific content a sales rep is failing to deliver while talking to the customers.\r\nSales managers further define huddle tasks and assign them to their reps that are very easy to slip through the cracks \r\nSales managers can create rule-based recommendations for their sales rep revolving around a set of KPIs and target those areas which require immediate improvement\r\nSales managers can create leaderboard and contest parameters through the web app with ability to define customised calculation criteria which gets reflected in the mobile screens of the reps to ingest extra adrenaline for going an extra mile\r\nFurther, managers get notifications on their WhatsApp number from a built-in bot which they can train themselves from the admin console\r\n \r\nSales Reps:\r\nReps get coaching in form of recommendations to do their daily activities related to deal pipeline management. They get information about the quality of conversations they are having with the customers with advice on how to improve those conversations along with actions that support enterprise-wide initiatives\r\nSales reps get a list of all the tasks they have to do with clearly defined priority to plan their day. They get recommendations from their managers on how to improve their KPIs. They can keep a track of their performance with respect to their peers and enter into contests to gain extra by doing performing better at work\r\n \r\nData Admins:\r\nData admins can connect to the admin console and ingest the sales data for regular app content refresh. They can simply provide credentials to their underlying source systems and set up a data refresh frequency (batch and real-time)\r\n \r\n Coach your sales team to success",overview:"Improve performance of sales rep by coaching and bringing efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70554\u002Flive_cover_art\u002Fthumb\u002FExpo_1024x1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70554\u002Flive_cover_art\u002Fthumb2x\u002FExpo_1024x1024.png"},categories:[Y,as,P,bb,aa,M],type:j,published_at:"2021-10-22T10:25:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fneo.exponentia.ai\u002F#\u002Fapp"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:"Exponentia.ai Private Limited",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:46043,name:"hubspot_for_freshsales_suite",display_name:"HubSpot for Freshsales Suite",description:"Sync customer information Freshsales Suite can be synced easily without manual data entry.\r\n\r\nData Sync by HubSpot offers the following features:\r\n- Real-time, two-way data sharing: Data is shared between Freshsales Suite and HubSpot;\r\n- Pre-created field mappings streamline the setup process; \r\n- Synchronization of historical data: Your data will be synced immediately, and any updates will synchronize when they are made",overview:"Connect Freshsales Suite and HubSpot without manual data entry or complex, time-consuming imports.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34064\u002Flive_cover_art\u002Fthumb\u002F512x512_sprocket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34064\u002Flive_cover_art\u002Fthumb2x\u002F512x512_sprocket.png"},categories:[Y,ak,an,ab,P,az],type:j,published_at:"2021-10-27T16:03:45.000+05:30",options:{redirect_url:"https:\u002F\u002Fecosystem.hubspot.com\u002Fmarketplace\u002Fapps\u002Fsales\u002Fcrm\u002Ffreshworkscrm-data-sync?utm_campaign=freshsalessuite&utm_medium=referral&utm_source=marketplace"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:46956,name:"hubspot_for_freshsales",display_name:"HubSpot for Freshsales",description:"Data in Freshsales can be synced easily without manual data entry.\r\n\r\nData Sync by HubSpot offers the following features:\r\n- Real-time, two-way data sharing: Data is shared between Freshsales and HubSpot;\r\n- Pre-created field mappings streamline the setup process; \r\n- Synchronization of historical data: Your data will be synced immediately, and any updates will synchronize when they are made",overview:"Connect Freshsales and HubSpot without manual data entry or complex, time-consuming imports.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65964\u002Flive_cover_art\u002Fthumb\u002F512x512_sprocket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65964\u002Flive_cover_art\u002Fthumb2x\u002F512x512_sprocket.png"},categories:[Y,ak,ab,P,bd],type:j,published_at:"2021-12-07T13:59:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fecosystem.hubspot.com\u002Fmarketplace\u002Fapps\u002Fsales\u002Fcrm\u002Ffreshsales-data-sync?utm_campaign=freshsales&utm_medium=referral&utm_source=marketplace"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:49388,name:"f785_1",display_name:iG,description:iH,overview:iI,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88394\u002Flive_cover_art\u002Fthumb\u002FMy_Post__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88394\u002Flive_cover_art\u002Fthumb2x\u002FMy_Post__1_.png"},categories:[N,aj],type:j,published_at:"2022-01-31T21:42:37.000+05:30",options:{redirect_url:iJ},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:49390,name:"f785_2",display_name:iG,description:iH,overview:iI,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09394\u002Flive_cover_art\u002Fthumb\u002FMy_Post__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09394\u002Flive_cover_art\u002Fthumb2x\u002FMy_Post__1_.png"},categories:[N,aj],type:j,published_at:"2022-01-31T21:42:44.000+05:30",options:{redirect_url:iJ},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:51251,name:"voxloud-for-freshworks_crm",display_name:"Voxloud",description:"Voxloud lets you connect your business telephony to Freshsales with just one click, centralising the data in a single interface and using the Freshsales data to help provide a context to your interactions with customers.\r\n\r\nThis integration allows you to increase business productivity with the following features:\r\n\r\n- Automatic call log in Freshsales for each call made, lost, received or left on voicemail\r\n- Automatic customer identification for incoming calls based on the Freshsales contacts list\r\n- Access to the Freshsales contacts list from the PC app",overview:"Get your cloud phone system in 59 seconds",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15215\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15215\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[N,$],type:j,published_at:"2022-03-21T09:47:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.voxloud.com\u002Fgb\u002Fen\u002Fintegration\u002Ffreshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:52525,name:"freshsales_inside_whatsapp_web",display_name:"LookUp for Freshsales Suite",description:"Simplify the process of handling your abundant contacts within Freshsales using Freshsales inside WhatsApp Web. View the details of the contacts within WhatsApp Web through the integration.\r\n\r\nThe features of the extension are given below:\r\n-Create Freshsales contact from WhatsApp Web.\r\n-Update the details of the Freshsales contacts inside WhatsApp Web.\r\n-Add and view the list of notes for Freshsales contacts",overview:"Access the Freshsales contacts from WhatsApp Web",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52525\u002Flive_cover_art\u002Fthumb\u002Fhigh-resolution%20logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52525\u002Flive_cover_art\u002Fthumb2x\u002Fhigh-resolution%20logo%20%281%29.png"},categories:[Y,ba,aO,ai],type:j,published_at:"2023-01-11T13:50:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Ffreshsales-inside-whatsapp-web"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:55688,name:"core_commissions",display_name:"Core Commissions",description:"Core Commissions saves sales organizations time, money, and resources by fully automating the commission calculation and management process. Cuts the workload by 85% by utilizing an advanced rules engine that can handle the most complex commission and incentive pay plans, deliver automated auditing features, and instantly generate commission reports.",overview:"Core Commissions provides affordable commission solutions to automate complex commission management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88655\u002Flive_cover_art\u002Fthumb\u002Fcore%20circle.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88655\u002Flive_cover_art\u002Fthumb2x\u002Fcore%20circle.png"},categories:[cH,au,av],type:j,published_at:"2022-11-21T11:39:17.000+05:30",options:{redirect_url:"https:\u002F\u002Fcorecommissions.com\u002F"},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:"Commission management software",addons:a},{id:58731,name:"freshsales_and_sapo_web_integration_by_hexasync",display_name:"Sapo and FreshSales Suite Integration by HexaSync",description:"HexaSync is an Integration Platform that can help businesses connect their Sapo system with FreshSales Suite to automate the process of Product Data Entry, Stock Management, Sales Order, and Customer Management.",overview:"HexaSync is an iPaaS developed by Beehexa for connecting systems such as FreshSales Suite and Sapo",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13785\u002Flive_cover_art\u002Fthumb\u002Fbeehexa_icon_700px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13785\u002Flive_cover_art\u002Fthumb2x\u002Fbeehexa_icon_700px.png"},categories:[Y,au,aB,az],type:j,published_at:"2022-10-05T08:56:30.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.hexasync.com\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Sapo FreshSales Suite Integration",addons:a},{id:59291,name:"pinnacle_sms_for_freshsales_crm",display_name:"Pinnacle SMS for Freshsales CRM",description:"Interact with contacts using the various communication channels such as SMS and WhatsApp available on the Pinnacle platform. Use the SMS and WhatsApp channel from within the Freshsales to simplify and conduct complete conversations with contacts and deals\r\n\r\nThe Features are :\r\n\r\n1. Send SMS and WhatsApp messages from Contact, Deals and Accounts module.\r\n2. Send Bulk SMS by choosing more than one contacts, accounts or deals.\r\n3. Track the history of sent messages added as notes.\r\n4. Send automated messages using Workflows.",overview:"Simplify interactions with Freshsales contacts and deals using Pinnacle communication channels",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19295\u002Flive_cover_art\u002Fthumb\u002Fpinnacle_512.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19295\u002Flive_cover_art\u002Fthumb2x\u002Fpinnacle_512.jpg"},categories:[N,ad],type:j,published_at:"2022-10-10T17:12:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Fpinnacle-for-freshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:59569,name:"twilio_whatsapp_sms_integration_for_freshsales",display_name:"Twilio Integration for Freshsales Suite",description:"Utilize Twilio channels from Freshsales to leverage your business communications. Reach out to customers at the appropriate time by sending conditional messages. Receive real-time notifications for incoming Twilio messages and send prompt replies.\r\n\r\nConnect with any Freshsales contact and send messages to all desired contacts in just a few clicks. Create pre-defined message templates and instantly send messages to customers. \r\n\r\nAccess the Twilio Inbox within Freshsales to view all the Twilio conversations held and view the history of any conversation within the chat interface. Also, maintain the history of messages within each contact.\r\n\r\nInstall the integration in a few minutes to explore the array of additional features available.",overview:"Seamlessly make conversations from Freshsales using Twilio",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96595\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96595\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,ad,$],type:j,published_at:"2023-01-11T13:46:02.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Ftwilio-whatsapp-sms-integration-for-freshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:59656,name:"messagebird_social_media_channels_for_freshsales",display_name:"MessageBird Integration for Freshsales Suite",description:"Conduct all your business conversations from Freshsales Suite using your preferred social media platforms and manage all of them in one go with the help of MessageBird for Freshsales Suite. Initiate conversations using WhatsApp, SMS & Viber channels. Integrate social media channels such as Instagram, Messenger, LINE and much more.\r\n\r\nAccess the conversations from all the channels within the MessageBird Inbox. Here you can select any conversation to view the chat history and send messages. Furthermore, search for any contact number to view the conversation and select any MessageBird channel to view all conversations held using the channel.\r\n\r\nAlways remain up to date with your abundant clients with the help of real-time notifications for incoming MessageBird messages that can be accessed and viewed in a couple of clicks.\r\n\r\nYou can utilize the array of features available within the integration to enhance and simplify all your communications.",overview:"Accomplish communication through social media channels from Freshsales Suite using MessageBird",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65695\u002Flive_cover_art\u002Fthumb\u002FMy%20project-1%20%283%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65695\u002Flive_cover_art\u002Fthumb2x\u002FMy%20project-1%20%283%29.png"},categories:[N,ad],type:j,published_at:"2023-01-11T13:54:43.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Fmessagebird-whatsapp-sms-social-media-channel-integration-for-freshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:59689,name:"calendly_for_freshsales_crm",display_name:"Calendly for Freshsales Suite",description:"Always stay ahead of your business meetings by integrating the online scheduling platform, Calendly, into your Freshsales Suite. This application allows users to schedule and manage Calendly appointments in one place. Reschedule or cancel appointments without any hassle. \r\n\r\nThis integration connects your complete Calendly organization with Freshsales Suite which allows you to schedule and view the appointments of all the agents within the Calendly organization. Access the booking links of all the Calendly agents and obtain single-use links to be shared at any instant.\r\n\r\nThis way all your hectic schedules can be handled in just a few clicks.",overview:"Make use of the Calendly scheduler within Freshsales Suite to manage your calendar",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98695\u002Flive_cover_art\u002Fthumb\u002FMy%20project-1%20%285%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98695\u002Flive_cover_art\u002Fthumb2x\u002FMy%20project-1%20%285%29.png"},categories:[N,a_],type:j,published_at:"2022-10-27T12:34:56.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Fcalendly-events-integration-for-freshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:59749,name:"ringcentral_sms_integration_for_freshsales_suite",display_name:"RingCentral SMS Integration for Freshsales Suite",description:"Incorporate RingCentral SMS into your Freshsales Suite platform using the application to get in touch with clients and promptly reply to them. Conduct conversations from within any Freshsales Suite contact. Also, send bulk SMS to all desired contact in one go using RingCentral. \r\n\r\nReceive messages sent by customers into Freshsales Suite. Maintain the record of all the outgoing and incoming RingCentral SMS within the respective contact.\r\n\r\nCreate workflows in Freshsales Suite to connect with contacts instantly using automated messages which would be sent via RingCentral. Send pre-defined messages by creating templates for frequently used messages.\r\n\r\nThis way you can simplify communications and interact efficiently.",overview:"Utilize RingCentral SMS to connect with customers from Freshsales Suite at any instant",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94795\u002Flive_cover_art\u002Fthumb\u002FMy%20project-1%20%289%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94795\u002Flive_cover_art\u002Fthumb2x\u002FMy%20project-1%20%289%29.png"},categories:[N,ad],type:j,published_at:"2022-11-03T10:34:50.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Fringcentral-sms-integration-for-freshsales-crm"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:60109,name:"any_sms_for_freshsales_suite",display_name:"Any SMS for Freshsales Suite",description:"Switch between multiple messaging services and communicate easily using the Any SMS integration which allows you to integrate multiple SMS providers with Freshsales Suite using a single application.\r\n\r\nSend single and bulk messages to Freshsales Suite contacts. Receive incoming messages sent by customers within the respective contact and get real-time notifications. Use message templates with placeholders to send customized and pre-defined messages. Send automated messages by creating workflows in Freshsales Suite.\r\n\r\nThe Freshsales Suite admin can now manage the users of the SMS provider account. The admin can enable and disable Freshsales Suite users from using a shared account with the required messaging service. Also, view the analytics of the usage of each messaging service within Freshsales Suite.\r\n\r\nUtilize various features based on the SMS provider integrated and efficiently manage conversations.\r\n\r\nSupported SMS Providers:\r\n\r\n- Twilio\r\nhttps:\u002F\u002Fwww.twilio.com\u002F\r\n\r\n- MessageBird\r\nhttps:\u002F\u002Fmessagebird.com\u002F\r\n\r\n- RingCentral\r\nhttps:\u002F\u002Fwww.ringcentral.com\u002F\r\n\r\n- Pinnacle\r\nhttps:\u002F\u002Fpinnacle.in\u002F\r\n\r\n- Karix\r\nhttps:\u002F\u002Fwww.karix.com\u002F\r\n\r\n- Telebu\r\nhttps:\u002F\u002Fwww.telebu.com\u002F\r\n\r\n-Rivet\r\nhttps:\u002F\u002Frivet.solutions\u002F\r\n\r\n-Mtalkz\r\nhttps:\u002F\u002Fmtalkz.com\u002F\r\n\r\n-RouteMobile\r\nhttps:\u002F\u002Froutemobile.com\u002F\r\n\r\n-Textlocal\r\nhttps:\u002F\u002Fwww.textlocal.com\u002F\r\n\r\n- Clickatell\r\nhttps:\u002F\u002Fwww.clickatell.com\u002F\r\n\r\n-Grapevine\r\nhttps:\u002F\u002Fwww.grapevinegroup.co.za\u002F\r\n\r\n- Vonage\r\nhttps:\u002F\u002Fwww.vonage.com\u002F\r\n\r\n- Telnyx\r\nhttps:\u002F\u002Ftelnyx.com\u002F\r\n\r\n- Sinch\r\nhttps:\u002F\u002Fwww.sinch.com\u002F\r\n\r\n- MSG91\r\nhttps:\u002F\u002Fmsg91.com\u002F\r\n\r\n- Kaleyra\r\nhttps:\u002F\u002Fwww.kaleyra.com\u002F\r\n\r\n- Burst SMS\r\nhttps:\u002F\u002Fburstsms.com\u002F\r\n\r\n-ClickSend\r\nhttps:\u002F\u002Fwww.clicksend.com\u002F\r\n\r\n- Exotel\r\nhttps:\u002F\u002Fexotel.com\u002F\r\n\r\n- BulkSMS\r\nhttps:\u002F\u002Fwww.bulksms.com\u002F\r\n\r\n- Plivo\r\nhttps:\u002F\u002Fwww.plivo.com\u002F\r\n\r\n- Gupshup\r\nhttps:\u002F\u002Fwww.gupshup.io\u002F\r\n\r\n- TextMagic\r\nhttps:\u002F\u002Fwww.textmagic.com\u002F",overview:"Integrate all your desired messaging services and simplify communication",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90106\u002Flive_cover_art\u002Fthumb\u002Fulgebralogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90106\u002Flive_cover_art\u002Fthumb2x\u002Fulgebralogo.png"},categories:[N,ad],type:j,published_at:"2023-01-11T13:49:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Fany-sms-for-freshsales-suite-messaging-integration-multiple-sms-provider"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:60557,name:"acuity_scheduling_integration_for_freshsales_suite",display_name:"Acuity Scheduling Integration for Freshsales Suite",description:"Utilize the online scheduling software, Acuity Scheduling, within Freshsales Suite to book and view appointment details. Also, receive Acuity appointments booked into Freshsales Suite. Access the application from within any Freshsales Suite contact using the Acuity Scheduling icon.\r\n\r\nCreate new appointments with the contact at your preferred date and time. View the details of the booked appointments as Notes within the respective contact. Under the Events History section, you can access the history of upcoming and past Acuity appointments scheduled with the contact. Select any appointment to view the details of the booking. In case of upcoming appointments, reschedule and cancel events if required from Freshsales Suite.\r\n\r\nSelect Event Links to access the booking link for all your Acuity Scheduling events. You can open or copy the booking to be shared. Receive real-time notifications for Acuity appointments booked within the application. \r\n\r\nThe Freshsales Suite admin can now easily share the Acuity Scheduling account with multiple users who can be enabled or disabled from the feature as required.\r\n\r\nClick on your Ulgebra profile within the application to access the various features available.",overview:"Efficiently handle your calendar and appointments using Acuity Scheduling",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75506\u002Flive_cover_art\u002Fthumb\u002Facuity_freshworks%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F75506\u002Flive_cover_art\u002Fthumb2x\u002Facuity_freshworks%20%281%29.png"},categories:[aa,M],type:j,published_at:"2023-10-05T11:19:34.000+05:30",options:{redirect_url:"https:\u002F\u002Fapps.ulgebra.com\u002Ffreshworks\u002Ffreshworks-crm\u002Facuity-scheduling-integration-for-freshsales"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:60603,name:"dialfire",display_name:"Dialfire",description:"With Dialfire, your telemarketing campaigns can reach three to four times as many leads.\r\n\r\nDo you run extensive phone campaigns with many outbound calls? Do you want to contact significantly more leads than before, perfectly organized with meaningful reporting? Then Dialfire is for you.\r\nEffortlessly accelerate your campaign with Dialfire's predictive dialer, whether you have 1 or 1000 people working on it. Of course, you will still have the option of preview dialing for your most precious leads that require individual call preparation.\r\nWith just a few clicks, you will convert your custom views in Freshsales into a Dialfire campaign, ready to go.\r\n\r\n\r\nEasily triple the number of leads you reach:\r\n- Systematic processing of leads you want called\r\n- Automated instead of manual dialing, powered by machine learning techniques\r\n- Less time-consuming routine work for your team\r\n- Work your lead list with multiple teams\r\n- secure campaign outsourcing to external call centers\r\n\r\n\r\nDialfire supports any kind of campaign:\r\n- Pre-configured campaign templates for common campaign types like\r\n - sales campaign\r\n - appointment scheduling, including route optimization\r\n - surveys\r\n- Call script integration\r\n- Freely customizable form and data fields, including dynamic scripting and API integrations\r\n\r\n\r\nNo manual data handling:\r\n- Automatically synchronizes data both ways between Freshsales custom views and Dialfire campaigns\r\n\r\n\r\nDialfire creates transparency: Closely monitor all relevant campaign performance parameters and track how effective and profitable your campaign is:\r\n- Pre-configured and fully customizable reports\r\n- Real-time report updates\r\n- Work time tracking\r\n- On-demand and automatic call recording\r\n- Live call monitoring and call barging\r\n- (New!) call analyzer transcribes call recordings and allows ad-hoc searching or background tagging of phrases\r\n\r\n\r\nFully cloud based:\r\nAll data is securely stored and replicated across multiple cloud data centers. You can count on the outstanding availability and reliability of Dialfire even in the unlikely event of regional data center outages.\r\n\r\n\r\nReady to call.\r\n- No need to install separate applications or browser extensions\r\n- Make calls to destinations all over the world right away using our phone carrier connections\r\n- Alternatively bring your own SIP trunk from your preferred telephony provider\r\n- Configure your existing phone numbers for use in both outgoing and incoming calls\r\n- Easily acquire new phone numbers from around the world through the interface\r\n\r\n\r\nFair and transparent pricing:\r\nWith Dialfire you don't have to worry about license fees. You only pay for what you use.\r\n- pay per use, based on your call minutes\r\n- no monthly user fees, unlimited seats and users\r\n- no set up fees, no commitments, no minimum spendings",overview:"Accelerate your campaign with our predictive dialer, whether you have 1 or 1000 people working on it",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30606\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30606\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,as,P,aa,M,$],type:j,published_at:"2022-11-28T04:50:58.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.dialfire.com\u002Fdocumentation\u002Fuser-guide\u002Fen\u002Ffreshsales-app"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Ultra-efficient predictive dialer",addons:a},{id:61970,name:"merge_1",display_name:fq,description:fr,overview:qC,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07916\u002Flive_cover_art\u002Fthumb\u002Fmerge_logo_avatar%201.51.16%20PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07916\u002Flive_cover_art\u002Fthumb2x\u002Fmerge_logo_avatar%201.51.16%20PM.png"},categories:[aa,M,Q,aR,O],type:j,published_at:"2022-12-26T11:08:44.000+05:30",options:{redirect_url:fs},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:62283,name:"merge_3",display_name:fq,description:fr,overview:qC,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38226\u002Flive_cover_art\u002Fthumb\u002Fmerge_logo_avatar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38226\u002Flive_cover_art\u002Fthumb2x\u002Fmerge_logo_avatar.png"},categories:[aa,M,Q,aR,O],type:j,published_at:"2022-12-26T11:08:13.000+05:30",options:{redirect_url:fs},modules:[u,E,H,G,s,v,A,z,C,F,Z,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,Z,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:63776,name:"involve_me",display_name:"involve.me",description:"involve.me is an online no-code builder for quizzes, forms, calculators, surveys and landing pages. This drag & drop editor allows you to interact with your audience in an engaging and fun way. Using involve.me you can boost lead generation and qualification, improve online sales and gain further audience insights. Once a lead qualifies, you can use this integration to automatically sync collected data directly to your Freshsales CRM contact lists. Having all your data updated directly in your CRM will allow you to keep in touch with your leads in a personalised way for further nurturing. involve.me + Freshsales CRM provide you with better marketing automation all the way from lead generation down to closing the sale.",overview:"Collect lead data in an engaging way and sync it automatically with your Freshsales CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67736\u002Flive_cover_art\u002Fthumb\u002Flogo_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67736\u002Flive_cover_art\u002Fthumb2x\u002Flogo_1.png"},categories:[Y,bd],type:j,published_at:"2023-02-09T09:20:58.000+05:30",options:{redirect_url:"https:\u002F\u002Fhelp.involve.me\u002Fen\u002Farticles\u002F6800382-freshsales-integration"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Sync lead data automatically",addons:a},{id:64159,name:"stripe_plus-for-freshworks_crm",display_name:"Stripe_plus",description:"The Stripe plus app automates the creation of contacts, accounts & Deals by filling in the contract attributes from Stripe based on Stripe Customer creation, Subscription creation, Invoice Creation, refund creation, Funds added etc.\r\n\r\nBusiness cases\u002FExamples: \r\n\r\n1. When a Trial Subscription is created in Stripe, then a new contact & account can be created in Freshsales CRM. The contact and account fields can be populated dynamically from the Subscription details or populate fixed values. \r\n\r\n2. When a new invoice is created in Stripe, then a new deal can be created in Freshsales CRM. The deal name and deal amount\u002Fvalue can be set based upon the invoice details and also you can have some fixed set of values configured for deal fields.\r\n\r\n3. Map all your Stripe subscriptions to Freshsales CRM deals, upon trail subscription creation creation set the deal stage as 'new', upon active subscription set the deal stage as 'in progress' and whenever the subscription is cancelled, mark the associated deal stage as 'closed\u002Flost\u002Fcancelled' as per your business need.\r\n\r\nRefer App spec document for more examples",overview:"The records like contacts, account & deals can be created, updated based upon the stripe triggers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95146\u002Flive_cover_art\u002Fthumb\u002FScreenshot%202023-02-16%20at%201.00.06%20AM%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95146\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot%202023-02-16%20at%201.00.06%20AM%20%281%29.png"},categories:[bi,aC,ab,P,bt,av],type:j,published_at:"2023-02-20T12:51:04.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.konnectify.co\u002Fstripe-plus"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ci,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:65185,name:ci,display_name:db,description:"Freshsales\r\n\r\nKonnectify enables you to integrate, automate, and transform data from Freshsales to various CX apps, including Sales force, Slack, JIRA, Hubspot, and Notion, using our AI-powered workflow\r\n\r\nThe following are the possible triggers for the Integration of Freshsales with Konnectify\r\n\r\nWhen a new contact is created\r\nWhen a new deal is created\r\nWhen a new lead is created\r\nWhen a new account is created\r\nWhen a contact status is changed in Freshsales\r\nWhen the contact details is updated\r\n\r\n\r\n\r\nThe Following are the possible actions by integrating Freshsales with Konnectify\r\n\r\nCreating the Contact - Creation of new contacts in Freshsales\r\nCreating the Deal - Deal Creation in Freshsales using the konnectify platform\r\nCreating the tasks - Creating a task in Freshsales\r\nCreating the account - Account Creation in Freshsales using the Konnectify platform\r\nUpdating the contact - Updating the existing details of the contact in Freshsales\r\nAdding the contact notes - Adding the notes of the contact in Freshsales\r\nDeleting the contact - Deleting the contact created in Freshsales\r\nDeleting the account - Deleting the existing account in Freshsales\r\nDeleting the deal - Terminating the deal that has been created in Freshsales\r\n\r\nFreshdesk:\r\n\r\nKonnectify enables you to integrate, automate, and transform data from Freshdesk to various CX apps, including Sales force, Slack, JIRA, Hubspot, and Notion, using our AI-powered workflow\r\n\r\nThe supported triggers for the Konnectify integration with Freshdesk are listed below.\r\n\r\nWhen the new ticket is created\r\nWhen the ticket is updated\r\nWhen a new customer is created\r\nWhen customer’s information is updated\r\nWhen a note is added to the Ticket\r\n\r\n\r\n\r\nThe actions that are supported for the Integration of Freshdesk with konnectify are listed below.\r\n\r\nAdding notes to the ticket - Adding Public\u002FPrivate Notes to the Supported Ticket\r\nCreating a new Ticket - Creating a new ticket in Freshdesk from within the Konnectify Platform\r\nCreating a new Customer\u002Fcontact - Adding a new contact to Freshdesk using the Konnectify Platform\r\nView and access the tickets - Tickets that are created in Freshdesk can be viewed and accessed within the Konnectify Platform\r\nUpdating the Ticket - Updating the details of an existing ticket in Freshdesk\r\nUpdating the Customer\u002FContact - Updating the details of an existing contact\u002Fcustomer in Freshdesk",overview:"Konnectify enables you to integrate, automate & transform data from Freshsales\u002FFreshdesk to CX apps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58156\u002Flive_cover_art\u002Fthumb\u002FKon_logo_180-180.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58156\u002Flive_cover_art\u002Fthumb2x\u002FKon_logo_180-180.png"},categories:[an,ab,P,aa,M,Q,O],type:j,published_at:"2023-10-05T10:25:02.000+05:30",options:{redirect_url:iC},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ci,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:65737,name:qD,display_name:qD,description:"demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app demo-bizvibe-appdemo-bizvibe-appdemo-bizvibe-appdemo-bizvibe-app",overview:"demo-bizvibe-app demo-bizvibe-app demo-bizvibe-app",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73756\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73756\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400%20%281%29.jpg"},categories:[aO,ai,aD],type:j,published_at:"2023-03-29T10:49:12.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.bizvibe.com\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:66515,name:"amio_chatbot",display_name:"Amio Chatbot Platform",description:"The main value of our platform is that users can create their own chatbots with their own responses. We help with the onboarding and optimizing them. It helps the users manage their customer support easier by automating over 60% of the customer service requests. The integration which we show in the video shows the end product of how our chatbot works with Freshchat. This way Freshchat customers have accses to a chatbot with Freshchat integration. Easy to use and setup.",overview:"The Amio chatbot platform helps you to build good chatbots really fast.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51566\u002Flive_cover_art\u002Fthumb\u002FAmio%20Logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51566\u002Flive_cover_art\u002Fthumb2x\u002FAmio%20Logo.jpg"},categories:[at],type:j,published_at:"2023-04-28T10:20:48.000+05:30",options:{redirect_url:"https:\u002F\u002Famio.io\u002F"},modules:[u,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Connects Freshchat with our Chatbot",addons:a},{id:68000,name:"conduit_data_connector_for_sheets-for-freshworks_crm",display_name:"Conduit: Copilot for Freshsales Suite",description:"Conduit AI: Elevate Your Freshsales Experience with AI-Enhanced Data Integration and Insights\r\n\r\nConduit AI seamlessly integrates with Freshsales, infusing AI into your sales and CRM capabilities. 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This integration empowers your sales teams with immediate access to a wealth of customer data stored in systems like MS-SQL, MySQL, Firebase, MariaDB, and more, enhancing customer relationship management and sales strategies.",overview:"Sync any Local Database with Freshsales for enhanced CRM capabilities",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93399\u002Flive_cover_art\u002Fthumb\u002FFreshsales%20Suite%20%20Database.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93399\u002Flive_cover_art\u002Fthumb2x\u002FFreshsales%20Suite%20%20Database.png"},categories:[aW,ab,P],type:j,published_at:"2024-03-13T18:18:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Flocal-database-sync\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshsalesLocalDB"},modules:[u,r,E,G,s,v,A,z,C,F,L],supported_modules:[u,E,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Local DB to Freshsales integration",addons:a},{id:99413,name:"dynamics_crm_cloud_connector_freshsales_suite",display_name:"Dynamics CRM Cloud Connector Freshsales Suite",description:"The Dynamics CRM Cloud Connector for Freshsales Suite, presented by SyncSpider, is a specialized integration tool designed to connect your cloud-based Dynamics CRM seamlessly with the Freshsales Suite. This integration is perfect for businesses aiming to leverage the advanced capabilities of cloud-based Dynamics CRM to enrich their sales processes within Freshsales Suite.\r\n\r\nKey Features:\r\n- Cloud-Based Integration: Directly connect cloud-based Dynamics CRM with Freshsales Suite, enabling real-time data exchange and process automation.\r\n- Sales Process Enhancement: Utilize the comprehensive customer relationship data from Dynamics CRM to optimize sales strategies in Freshsales Suite.\r\n- Automatic Data Sync: Ensure seamless synchronization of customer data and sales activities between Dynamics CRM and Freshsales Suite.\r\n- Data Migration Capability: Smoothly migrate existing data from Dynamics CRM to Freshsales Suite, ensuring a seamless transition.\r\n- Streamlined Sales Workflows: Leverage CRM insights to refine sales workflows, improve lead management, and enhance customer engagement.\r\n- Customizable Integration: Adapt the integration to meet specific business requirements, maximizing the benefits of both CRM and sales automation.\r\n- Secure and Efficient: Maintain high standards of data security while ensuring efficient and reliable integration.\r\n\r\nWith SyncSpider's Dynamics CRM Cloud Connector for Freshsales Suite, your sales team gains access to a wealth of customer insights stored in Dynamics CRM directly within the Freshsales environment. This integration bridges cloud CRM with sales automation, providing a comprehensive approach to managing customer relationships and sales activities.",overview:"Integrate cloud-based Dynamics CRM with Freshsales for enhanced sales",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31499\u002Flive_cover_art\u002Fthumb\u002FFreshsales%20Suite%20%20%20Dynamics%20CRM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31499\u002Flive_cover_art\u002Fthumb2x\u002FFreshsales%20Suite%20%20%20Dynamics%20CRM.png"},categories:[Y,ak,az],type:j,published_at:"2024-03-13T18:18:40.000+05:30",options:{redirect_url:qK},modules:[u,r,E,G,s,A,z,C,F,L],supported_modules:[u,E,G,s,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Cloud Dynamics CRM-Freshsales sync",addons:a},{id:99602,name:"lightspeed_pos_connector_for_freshsales_suite",display_name:"Lightspeed POS Connector for Freshsales Suite",description:"The Lightspeed POS Connector for Freshsales Suite, developed by SyncSpider, is a dynamic integration tool designed to connect your Lightspeed POS system seamlessly with the cloud-based Freshsales Suite. This integration is invaluable for retail and hospitality businesses using Lightspeed POS who wish to enhance their CRM capabilities and sales processes by incorporating their POS data directly into Freshsales Suite.\r\n\r\nKey Features:\r\n- Automatic Data Sync: Real-time sales and customer data synchronization between Lightspeed POS and Freshsales Suite, ensuring up-to-date CRM information.\r\n- Data Migration Capability: Efficiently migrate existing data from Lightspeed POS to Freshsales Suite, enabling a smooth transition and comprehensive integration.\r\n- Enhanced CRM Insights: Utilize detailed POS data within Freshsales to gain deeper customer insights, personalize sales strategies, and improve customer engagement.\r\n- Streamlined Sales Processes: Leverage POS data to refine sales workflows, enhance lead management, and boost overall sales performance.\r\n- Customizable Integration: Adapt the integration to specific business requirements, maximizing the utility of both Lightspeed POS and Freshsales Suite.\r\n- Secure and Reliable: Ensure the integrity and security of data during transfer and integration between systems.\r\n\r\nWith SyncSpider’s Lightspeed POS Connector for Freshsales Suite, your sales team can access a wealth of information from your POS system directly within the Freshsales environment. This integration bridges your retail or restaurant POS system with CRM and sales automation, providing a comprehensive approach to managing customer relationships and sales activities.",overview:"Seamlessly integrate Lightspeed POS with Freshsales for CRM excellence.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20699\u002Flive_cover_art\u002Fthumb\u002FFreshsales%20Suite%20Lightspeed%20POS.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20699\u002Flive_cover_art\u002Fthumb2x\u002FFreshsales%20Suite%20Lightspeed%20POS.png"},categories:[cH,Y,bt,av,az],type:j,published_at:"2024-03-13T18:19:14.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshsales-suite-and-lightspeed-retail\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshsalesLightspeedPOS"},modules:[u,r,E,H,G,s,v,A,z,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Lightspeed POS Freshsales Sync",addons:a},{id:100314,name:"pipedrive_connector_for_freshsales_suite",display_name:"Pipedrive Connector for Freshsales Suite",description:"The Pipedrive Connector for Freshsales Suite by SyncSpider offers a strategic solution for businesses looking to harmonize their CRM and sales activities, ensuring a seamless flow of information and enhanced sales efficiency.\r\n\r\nKey Features:\r\n- Seamless Integration: Connect your Pipedrive CRM with Freshsales Suite effortlessly, enabling real-time data exchange and enhanced sales process automation.\r\n- Optimized Sales Processes: Leverage the strengths of both Pipedrive and Freshsales Suite to streamline your sales pipeline and improve sales engagement.\r\n- Automatic Data Sync: Ensure real-time synchronization between Pipedrive and Freshsales Suite, maintaining up-to-date and consistent sales data across both platforms.\r\n- Easy Data Migration: Facilitate smooth data transfer between Pipedrive and Freshsales Suite, ensuring a seamless integration of customer information and sales activities.\r\n- Unified Sales View: Achieve a comprehensive view of your sales activities, combining insights from both CRM and sales automation for more informed decision-making.\r\n- Scalability and Flexibility: As your sales strategies evolve, the Pipedrive Connector adapts, ensuring your integration solution always aligns with your changing business needs.\r\n\r\nWith SyncSpider's Pipedrive Connector for Freshsales Suite, your CRM and sales automation systems work in perfect unison, creating a streamlined and efficient sales process. This integration empowers your sales teams with the tools and insights needed for successful customer engagement and sales growth.",overview:"Sync Pipedrive CRM with Freshsales Suite for enhanced sales automation",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F413001\u002Flive_cover_art\u002Fthumb\u002FPipedrive%20connector%20Freshsales%20Suite.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F413001\u002Flive_cover_art\u002Fthumb2x\u002FPipedrive%20connector%20Freshsales%20Suite.png"},categories:[Y,ak,az],type:j,published_at:"2024-03-13T18:19:18.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshsales-suite-and-pipedrive\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshsalesPipedrive"},modules:[u,r,E,G,s,v,A,z,C,F,L],supported_modules:[u,E,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Streamline CRM and Sales",addons:a},{id:100322,name:"sap_sap_business_one_connector_freshsales_suite",display_name:"SAP\u002FSAP Business One Connector & Freshsales Suite",description:"Navigating the complexities of integrating SAP or SAP Business One with cloud-based CRM platforms, the SAP\u002FSAP Business One Connector for Freshsales Suite by SyncSpider is a vital solution for businesses seeking to leverage their ERP capabilities within the Freshsales environment.\r\n\r\nKey Features:\r\n- Seamless Integration: Connect your SAP or SAP Business One system with Freshsales Suite effortlessly, enabling real-time data exchange and sales process automation.\r\n- Enhanced Sales and CRM Efficiency: Automate key sales and CRM processes, reduce manual data handling, and focus resources on strategic sales and customer relationship tasks.\r\n- Automatic Data Sync: Ensure real-time synchronization between your SAP\u002FSAP Business One system and Freshsales Suite, maintaining up-to-date and consistent sales and customer data across platforms.\r\n- Easy Migration: Migrate data smoothly and efficiently from SAP\u002FSAP Business One to Freshsales Suite, ensuring a seamless transition and integration of sales and customer data.\r\n- Connection to Any Database: Link your SAP\u002FSAP Business One system with any database, on-premise or in the cloud, to enhance the flexibility and reach of your sales and CRM data integration.\r\n- Scalability and Flexibility: As your sales and CRM needs evolve, the SAP\u002FSAP Business One Connector adapts, ensuring your integration solution always meets your changing business needs.\r\n\r\nWith SyncSpider’s SAP\u002FSAP Business One Connector for Freshsales Suite, your ERP system transcends its traditional boundaries, becoming an integral part of a dynamic, integrated sales and CRM ecosystem. Experience the synergy of SAP\u002FSAP Business One and Freshsales Suite working together, driving your business towards greater sales efficiency, enhanced CRM capabilities, and accelerated business growth.",overview:"SAP and SAP Business One to Freshsales - Enhance sales and CRM with robust integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223001\u002Flive_cover_art\u002Fthumb\u002FFreshsales%20Suite-%20SAP.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223001\u002Flive_cover_art\u002Fthumb2x\u002FFreshsales%20Suite-%20SAP.png"},categories:[Y,ak,as,an,P],type:j,published_at:"2024-03-13T18:19:05.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Ferp-integration\u002Fsap\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshsalesSAP"},modules:[u,r,E,G,s,v,A,z,C,F,L],supported_modules:[u,E,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"SAP - Freshsales easy integration",addons:a},{id:120547,name:"dynamics_365_connector_for_freshsales_suite",display_name:"Dynamics 365 Connector for Freshsales Suite",description:"The Dynamics 365 Connector for Freshsales Suite, crafted by SyncSpider, is a pivotal tool for businesses aiming to integrate their CRM with advanced sales automation. This connector seamlessly unites Microsoft Dynamics 365, a versatile CRM platform, with Freshsales Suite, a comprehensive sales and marketing tool, enhancing overall sales efficiency and CRM data utility.\r\n\r\nKey Features:\r\n- Automatic Data Sync: Real-time synchronization between Microsoft Dynamics 365 and Freshsales Suite, ensuring consistent, up-to-date sales data.\r\n- Easy Migration: Simplify data transfer from existing systems to Freshsales Suite, aiding your sales team in a smooth transition.\r\n- Enhanced Sales Automation: Utilize Dynamics 365 insights within Freshsales Suite for more effective sales strategies and customer engagement.\r\n- Customizable Integration: Adapt the connector to fit your unique business processes for seamless operational harmony.\r\n- Secure and Reliable: Focus on security and reliability, safeguarding your critical sales and customer data.\r\n- Operational Efficiency: Reduce manual entry, streamline sales processes, and focus on strategic sales tasks.\r\n\r\nWith the Dynamics 365 Connector for Freshsales Suite, leverage the combined strengths of Dynamics 365 and Freshsales Suite for a more integrated, data-driven sales approach, leading to improved sales performance and customer relationship management.",overview:"Dynamics 365 & Freshsales Suite - Enhanced CRM and Sales Integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F745021\u002Flive_cover_art\u002Fthumb\u002FDynamics%20365%20-%20Freshsales.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F745021\u002Flive_cover_art\u002Fthumb2x\u002FDynamics%20365%20-%20Freshsales.png"},categories:[Y,au,ak,aA,aB,az],type:j,published_at:"2024-05-20T20:34:34.000+05:30",options:{redirect_url:qK},modules:[u,r,G,s,v,A,z,C,F,L],supported_modules:[u,G,s,v,A,z,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:R,productId:h,account:ei,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:"Dynamics 365-Freshsales Sync",addons:a},{id:192330,name:"linkfresh_linkedin_integration_for_freshworks_1",display_name:"LinkFresh: LinkedIn integration for Freshworks",description:"LinkFresh helps you add leads to your Freshworks CRM account directly from LinkedIn.com.\r\n\r\nHow it works:\r\n1. Install Chrome Extension\r\n2. Go to a LinkedIn profile: Click the \"Add to Freshworks\" button\r\n3. That's it! No more manual data entry. It's the easiest way to integrate LinkedIn with the freshworks.com CRM.",overview:"LinkFresh helps you add leads to your Freshworks CRM account directly from the LinkedIn.com website.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F033291\u002Flive_cover_art\u002Fthumb\u002Ficon-500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F033291\u002Flive_cover_art\u002Fthumb2x\u002Ficon-500.png"},categories:[Y,an,P,bd,az],type:j,published_at:"2024-08-19T22:03:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fcrminputs.com\u002Ffreshworks\u002F"},modules:[r,s],supported_modules:[s],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:R,productId:h,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:266462,name:"skyvia_3",display_name:gn,description:"Skyvia is a universal data platform that solves the problem of quick and easy data-related tasks without the need for coding. It supports 200+ cloud applications and databases and is suitable for both IT and non-IT (business) users.\r\n\r\nKey Features of this app include:\r\n- Connect Freshsales data to all major cloud apps and on-premise databases to automate data movement in any direction.\r\n- Synchronize Freshsales data with other cloud apps or databases one way or bi-directionally.\r\n- Create a copy of Freshsales data in a database or a cloud data warehouse and keep it up-to-date automatically.\r\n- Combine raw data from Freshsales and other cloud apps into your single source of truth for further analysis and reporting using BI tools or Python scripts.\r\n- Import and export CSV files to\u002Ffrom Freshsales using a convenient web-based user interface.\r\n- Automate workflows and common data-related tasks with Skyvia Automation.\r\n- Connect Freshsales and other cloud apps and databases and perform actions, either on schedule or whenever new data appears or gets updated (via a trigger-based approach).\r\n\r\nAdvantages of using this app are:\r\n- Streamlined data integration and replication processes, reducing manual effort and saving time.\r\n- Enhanced data management with SQL and the ability to import\u002Fexport CSV files, making data manipulation more efficient.\r\n- Automation of workflows and data-related tasks, increasing productivity and reducing the likelihood of errors.\r\n\r\nWith Skyvia, you can streamline your data-related tasks and automate workflows without coding. Install the app now and experience the ease and efficiency of managing your data.",overview:"Skyvia: Cloud data platform for seamless, code-free data integration, replication, automation, and management across 200+ apps and databases.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F264662\u002Flive_cover_art\u002Fthumb\u002FSkyvia%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F264662\u002Flive_cover_art\u002Fthumb2x\u002FSkyvia%20Logo.png"},categories:[an,P,M,ac],type:j,published_at:"2024-12-20T23:24:56.000+05:30",options:{redirect_url:iK},modules:[u,r,E,s,v,A,z,L],supported_modules:[u,E,s,v,A,z,L],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:R,productId:h,account:gm,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[t],short_description:a,addons:a},{id:275914,name:"skyvia_4",display_name:gn,description:"Skyvia is a universal data platform designed to simplify data-related tasks without the need for coding. Whether it's data integration, replication, automating workflows, cloud data backup, building reports and dashboards, data management with SQL, CSV import\u002Fexport, or creating OData services, Skyvia has got you covered.\r\n\r\nKey Features of this app include:\r\n- Seamless integration with 200+ cloud applications and databases\r\n- No software installation required, just use your web browser\r\n- Suitable for both IT and non-IT (business) users\r\n\r\nAdvantages of using this app are:\r\n- Streamlined data movement and synchronization across different platforms\r\n- Automated data updating and backup for peace of mind\r\n- Simplified data analysis and reporting for informed decision-making\r\n\r\nSkyvia offers a convenient and efficient solution for all your data-related needs. Install the app now and experience the ease and efficiency of managing your data tasks without any hassle.",overview:"Skyvia: Universal data platform for seamless data integration, automation, and backup across 200+ cloud apps and databases.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F419572\u002Flive_cover_art\u002Fthumb\u002FSkyvia%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F419572\u002Flive_cover_art\u002Fthumb2x\u002FSkyvia%20Logo.png"},categories:[ah,bZ,aW,P,aA,aw],type:j,published_at:"2024-12-20T23:19:12.000+05:30",options:{redirect_url:iK},modules:[u,r,E,s,v,A,z,L],supported_modules:[u,E,s,v,A,z,L],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:R,productId:h,account:gm,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[h],short_description:a,addons:a},{id:19423,name:"msteams-freshservice",display_name:"Servicebot for Microsoft Teams",description:"ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests.\r\n\r\nKey features of ServiceBot include:\r\n• Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.\r\n• Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.\r\n• One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams\r\n• Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.\r\n• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams!\r\n\r\nWith ServiceBot, your internal support is fast, streamlined and offers the best employee experience.\r\n\r\n*Features available only in the Enterprise plan\r\n\r\n\r\nMicrosoft Terms of Use: https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Flegal\u002Fintellectualproperty\u002Fcopyright\u002Fdefault\r\nMicrosoft Privacy Statement: https:\u002F\u002Fprivacy.microsoft.com\u002Fen-us\u002Fprivacystatement",overview:"AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb\u002Fmsteams__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F32491\u002Flive_cover_art\u002Fthumb2x\u002Fmsteams__1_.png"},categories:[at,Q,O],type:x,published_at:"2019-11-08T13:05:32.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:en,ratings_count:fT,install_count:6678,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:44069,name:"azure_active_directory_provisioning_scim",display_name:"Azure Active Directory Provisioning (SCIM)",description:"If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.\r\n\r\nOnce a user is assigned on AAD, the requester\u002Fagent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.\r\n\r\nThe following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.\r\n\r\n* Given Name -\u003E First Name\r\n* Family Name -\u003E Last Name\r\n* Primary Email -\u003E email\r\n* Title -\u003E Job Title\r\n* Primary Work Phone -\u003E Work Phone Number\r\n* Mobile Phone -\u003E Mobile Phone Number\r\n* Complete Work Address -\u003E Address\r\n* Locale -\u003E Language\r\n* Timezone -\u003E Timezone\r\n* Department -\u003E Department\r\n* Manager -\u003E Reporting Manager\r\n\r\nThis installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.",overview:"Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb\u002Fazure.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96044\u002Flive_cover_art\u002Fthumb2x\u002Fazure.jpeg"},categories:[ah,cY,ap,bm],type:b,published_at:"2024-03-28T14:45:47.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cO,ratings_count:123,install_count:5299,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[125235]},hostproduct_ids:[g],short_description:a,addons:a},{id:2092,name:"office365-freshservice",display_name:qe,description:"Stay on top of your tasks by integrating your Office 365 calendar with the one in your service desk. Integrating Office 365 with Freshservice will give you the following advantages:\r\n- Details of tasks, changes, meetings and so on are synced and available to view within either Office 365 or Freshservice.\r\n- You can also set reminders for service desk activities and receive push notifications on the Office 365 mobile app. \r\n- Meetings can be scheduled or joined from right within a ticket, based on the available times of attendees as per their Office 365 calendars.",overview:"Schedule and sync Freshservice events to your Office 365 calendar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2902\u002Flive_cover_art\u002Fthumb\u002Foffice_365.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2902\u002Flive_cover_art\u002Fthumb2x\u002Foffice_365.png"},categories:[ah,aa,M,bl],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eO,ratings_count:dY,install_count:5227,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:10202,name:"asset_label_designer",display_name:"Asset Label Designer",description:"A printed barcode is a key component of an asset. This helps in easy and quicker identification of assets whenever needed.\r\n\r\n\r\nKey Benefits of Barcode Asset Label Printing - \r\n\r\nOrganizations worldwide heavily rely on barcodes to store and access device information. Scanning a barcode provides the following benefits: \r\nAccurate Information – Drastically improve data accuracy by labeling assets and inventory with barcodes and automate data collection\r\nEfficient Process – Increase efficiency by electronic discovery of assets using bar code scans\r\nConsistent Operations – Streamline operations and ensure consistency and predictability by having standardized bar code labels for each asset, also preventing any duplicates during data entry.\r\n\r\nThe Asset Label Designer app helps organizations print barcode labels for their assets. Asset managers can configure the layout of the label including components such as images and texts.",overview:"Print customizable barcode labels for your assets to improve asset tracking and increase productivity",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20201\u002Flive_cover_art\u002Fthumb\u002FLabel_printer.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20201\u002Flive_cover_art\u002Fthumb2x\u002FLabel_printer.png"},categories:[ap,aU],type:x,published_at:"2019-01-21T14:49:00.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gB,ratings_count:ey,install_count:3826,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:36135,name:"service_bot_slack-freshservice",display_name:"Servicebot for Slack",description:"Servicebot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests. \r\n\r\nKey features of Servicebot include:\r\n\r\n• Conversational support - Users can now chat with Servicebot to get assistance. Servicebot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.* \r\n• Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.*\r\n• One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests. \r\n• Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.\r\n• Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack!\r\n\r\nWith Servicebot, your internal support is fast, streamlined and offers the best employee experience. \r\n\r\n*Features available only in the Enterprise plan",overview:"Provide instant resolution for your users and stay on top of your service desk with Servicebot",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53163\u002Flive_cover_art\u002Fthumb\u002FSlack_Mark_Web.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53163\u002Flive_cover_art\u002Fthumb2x\u002FSlack_Mark_Web.png"},categories:[at,Q,O],type:x,published_at:"2021-02-24T10:25:43.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:ch,install_count:3612,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:31733,name:"azure_ad_-_orch",display_name:"Azure AD - Orch",description:"The Azure AD integration lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n \r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice \r\nWorkflows. With the Azure app you can perform actions for:\r\n\r\n\r\nUser Management\r\nGroup Management\r\nApplication Management\r\nDirectory Objects Management\r\nOrganization Management\r\nLicense Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003328\r\n\r\nSaaS Management\r\n\r\nFreshservice’s direct integrations for SaaS management enables accurate and reliable user and usage data discovery. Integrate with Azure AD to:\r\n\r\nDiscover and track the usage of apps that employees authenticate using Azure AD.\r\nManage users and their data for these apps\r\nTrack their 60-day login history in Freshservice with a 24-hour sync ensuring updated information. \r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations in AzureAD using workflows and track apps, users and usage in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb\u002FAzuread.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33713\u002Flive_cover_art\u002Fthumb2x\u002FAzuread.png"},categories:[ap,aA,bm],type:b,published_at:"2024-05-20T20:39:32.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:kr,install_count:3361,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[82197,84380,85022,86739,88576,94904,100948,106276,110800,114403,127127,140487,141387,144481,170602,204573,211269,oX,274050,372782]},hostproduct_ids:[g],short_description:a,addons:a},{id:2074,name:"google_calendar-freshservice",display_name:jf,description:"With Google Calendar for Freshservice, you spend less time planning and more time doing. The integration lets you manage your appointments, meetings, and calls from the comfort of your service desk without having to switch between tabs and losing context in the process. \r\n\r\nHere’s how the integration simplifies the agent’s experience : \r\n1. Fix appointments, arrange meetings, make and keep dates - all in a click.\r\n2. Organize group events, update one another and keep everyone in the loop.\r\n3. Add ticket-related tasks to your Google Calendar from with Freshservice.",overview:"Bring the power of Google Calendar within Freshservice to easily schedule and manage meetings.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4702\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Calendar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4702\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Calendar.png"},categories:[ah,aa,M,bl,ac],type:x,published_at:"2022-08-22T13:52:18.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:g,install_count:3253,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:36209,name:"microsoft_active_directory_-_orch",display_name:"Microsoft Active Directory - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003271-sample-use-case-employee-onboarding-automation-for-microsoft-active-directory\r\n\r\n1. User Management\r\n- Create User\r\n- Delete User\r\n- Get User\r\n- Add User To Group\r\n- Remove User From Group\r\n- Disable User\r\n- Reset Password\r\n- Enable User\r\n- Is User Account Locked\r\n- Is User Enabled\r\n- Unlock Account\r\n- Update Users Home Location\r\n- Update User\r\n- Add User to Multiple Groups\r\n- Get User Details with UPN\r\n- Get User Details with Email\r\n- Move User to Another Organizational Unit\r\n\r\n2. Group Management\r\n- Create Group\r\n- Delete Group\r\n- Get Group\r\n- Is User In Group\r\n\r\n3. Computer Management\r\n- Delete Computer\r\n- Disable Computer\r\n- Enable Computer\r\n- Is Computer Enabled\r\n- Get Computer OU\r\n\r\n4. Object Management\r\n- Move an object to a location specified by GUID",overview:"Perform operations on users, groups and computers in Microsoft Active Directory.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90263\u002Flive_cover_art\u002Fthumb\u002FMicrosoftAD__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90263\u002Flive_cover_art\u002Fthumb2x\u002FMicrosoftAD__1_.png"},categories:[aA],type:b,published_at:"2024-06-19T21:40:37.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:er,install_count:2939,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[97978,106254,108311,115281,119574,123231,127074,131241,144668,160905,164773,274494,371780,404286]},hostproduct_ids:[g],short_description:a,addons:a},{id:3387,name:"teamviewer_1",display_name:"TeamViewer",description:"For companies focused on acing customer engagement, freshworks offers a fresh approach to\r\ncustomer engagement. With refreshing business software, like freshdesk for customer support,\r\nfreshservice for cloud-based ticketing, or freshchat for modern customer messaging, freshworks\r\nproducts are ready-togo and easy-to-use, so you can delight your customers — every step of the\r\nway.\r\nTeamViewer out-of-the-box integrations extend freshworks customer engagement products,\r\nenabling support agents to provide “hands-on” customer support with remote control to resolve\r\ntechnical issues quickly — regardless of platform, operating system, or device.\r\n\r\nKey Benefits for freshservice are:\r\n• Remotely access and control any employee’s device with the TeamViewer cross-platform\r\nsolution to resolve technical issues faster.\r\n• Provide employees with real- time guidance for configuring and using corporate applications.\r\n• Enables IT departments to ensure smooth operation of corporate devices and better protection\r\nof corporate data. For freshdesk and freshchat:\r\n• Remotely access external customer devices to resolve product issues quickly and efficiently\r\n• Reduce time-to-resolution\r\n• Increase customer satisfaction\r\nTo use the prebuilt TeamViewer integrated apps for freshworks products, customers must have a\r\nvalid freshworks subscription as well as a TeamViewer Premium, Corporate, or Tensor\r\nsubscription license with the Mobile Device Support AddOn (MDS).\r\n\r\nTo learn more about TeamViewer for Freshservice, please visit:\r\nhttps:\u002F\u002Fwww.teamviewer.com\u002Fen-us\u002Fintegrations\u002Ffreshworks\u002F",overview:"Provide remote assistance to requesters using TeamViewer App for Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7833\u002Flive_cover_art\u002Fthumb\u002Fteamviewerlogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7833\u002Flive_cover_art\u002Fthumb2x\u002Fteamviewerlogo.png"},categories:[ap,N,ad,bm,$],type:b,published_at:"2022-12-26T13:58:33.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:dx,install_count:2826,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[3147,11070,205651]},hostproduct_ids:[g],short_description:a,addons:a},{id:2070,name:"jira-freshservice",display_name:"Atlassian JIRA",description:"Installing JIRA app for Freshservice will allow you to combine the strength of a robust ITSM solution with a task management tool.\r\n- Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them. \r\n- JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets. \r\n- Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.",overview:"Identify and prioritize common problems with ease by integrating JIRA with Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0702\u002Flive_cover_art\u002Fthumb\u002FJira_software.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0702\u002Flive_cover_art\u002Fthumb2x\u002FJira_software.png"},categories:[ah,ce,cw,aw],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gB,ratings_count:co,install_count:2684,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:17656,name:"intune",display_name:"Intune",description:"Intune app in Freshservice lets organizations sync their discovered apps, mobile and computer devices managed by Intune into Freshservice asset management. This allows organizations to view health information of all their devices in Freshservice. This provides agents the information they need to perform their service desk operations efficiently.\r\nBenefits of Intune app integration:\r\n1. Acts as a one-stop-shop for asset managers about all their devices in Freshservice which are fetched from Intune.\r\n2. It helps the asset manager gather insights about asset health information.\r\n3. With this application, the selected users can perform actions from Freshservice like wipe, reboot, retire, etc.\r\n4. Brings in better visibility into the issue being faced by the end-user (in the form of a ticket) by identifying what devices the end-user has.\r\n5. It allows to sync the discovered apps and devices from multiple Azure accounts to Freshservice.\r\n6. It allows to filter the devices based on ownership type.\r\n7. It helps to show the error logs for the discovered apps and devices that failed to sync into the Freshservice.\r\n\r\nFor app configuration setting instructions and FAQs, refer The Intune App article - https:\u002F\u002Fwww.techaffinity.com\u002Fintune.html",overview:"Sync your discovered apps mobile and computer devices that are managed in Intune to Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65671\u002Flive_cover_art\u002Fthumb\u002FLogo-500x500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65671\u002Flive_cover_art\u002Fthumb2x\u002FLogo-500x500.png"},categories:[ap,ab,P,aU],type:b,published_at:"2024-11-22T18:09:09.000+05:30",options:a,modules:[r,l,D],supported_modules:[l,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dD,ratings_count:290,install_count:2451,productName:I,productId:g,account:fv,platform_details:{"1.0":[],"2.0":[41532,62332,130583,170350,182462,207363,267057,391348,427099,430612,497379]},hostproduct_ids:[g],short_description:a,addons:a},{id:7752,name:"quick_view_requester_assets",display_name:"Quick View Requester Assets",description:"When requesters raise issues with devices that they use, knowing what assets are assigned to them will help agents quickly get all the context they need to resolve the issue. This extension to the requester info section lists all the assets assigned to the requester for quick reference.",overview:"Find out what assets are assigned to a requester without having to go to the requester profile",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2577\u002Flive_cover_art\u002Fthumb\u002FLogo_11.15.42_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2577\u002Flive_cover_art\u002Fthumb2x\u002FLogo_11.15.42_PM.png"},categories:[ap,aU],type:b,published_at:"2024-03-15T18:39:11.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:fW,install_count:2251,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11340,14196,171098,324985]},hostproduct_ids:[g],short_description:a,addons:a},{id:35234,name:"ms_teams_-_orch",display_name:"MS teams - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000552\r\n\r\n1. Team Management\r\n- Create Team\r\n- Get Team\r\n- Archive Team\r\n- Unarchive Team\r\n- Add Member To Team\r\n- Remove Member From Team\r\n\r\n2. Channel Management\r\n- Create Channel\r\n- Get Channel\r\n- Delete Channel\r\n- Add Member To Channel\r\n- Remove Member From Channel\r\n\r\n3. Chat Management\r\n- Post Message",overview:"Perform operations on MS Teams and channels via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43253\u002Flive_cover_art\u002Fthumb\u002Fmicrosoft_team_2019__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43253\u002Flive_cover_art\u002Fthumb2x\u002Fmicrosoft_team_2019__1_.png"},categories:[aA],type:b,published_at:"2025-02-11T01:22:25.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:eb,install_count:2164,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[94663,98850,100622,106263,108280,122919,127010,131272,133295,140774,144345,146087,182991,371723,404290,433458,560893]},hostproduct_ids:[g],short_description:a,addons:a},{id:3624,name:"ticket_conversation_customizations",display_name:"Ticket Conversation Customizations",description:"Installing Ticket Conversation Customizations app will give admins two options to control how their agents view ticket conversations - \r\n\r\n- View latest interaction on the top\r\nTicket conversations are added in a chronological order with the latest interaction appended to the bottom of the thread. Enabling this option will reverse the order and agent sees the latest interaction on the top (just below the ticket subject and description).\r\n\r\n\r\n- Expand all conversations on a ticket\r\nTicket conversation shows the last 3 interactions on a ticket and groups the older ones under “Expand” option. Enabling this option expands all the interactions by default.",overview:"Provide quick customizations for agents viewing their day to day ticket conversations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4263\u002Flive_cover_art\u002Fthumb\u002Freverse_sort_expand.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4263\u002Flive_cover_art\u002Fthumb2x\u002Freverse_sort_expand.png"},categories:[Q,aS,O],type:b,published_at:"2018-03-09T19:49:58.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:de,install_count:2142,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[3376,3572,4746]},hostproduct_ids:[g],short_description:a,addons:a},{id:15015,name:"warranty_sync_for_dell",display_name:"Warranty sync for Dell",description:"Warranty sync for Dell ensures that your hardware inventory stays up to date with their latest warranty data.\r\nWith a straight forward configuration, you can start syncing warranties for your inventory in no time.\r\n\r\nFeatures:\r\n1. Automated warranty sync at configurable frequencies.\r\n2. Sync older\u002Fnewer items at configurable intervals\r\n\r\nNotes:\r\n• Ensure that all Dell assets have either \"Dell\" in their product name or in their manufacturer name. Example: \"Dell Inc.\"\r\n• Each new Dell asset warranty will be synced daily and all Dell assets will be updated every 30 days.\r\n• After you have installed the app, it usually takes 24-36 hours for the warranty information to be updated.",overview:"Keep your hardware inventory warranties up to date with the \"Warranty sync\" app for Dell.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51051\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51051\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,aU,Q,O],type:b,published_at:"2023-04-26T11:02:26.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gB,ratings_count:iL,install_count:1878,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[33215,47190,142836]},hostproduct_ids:[g],short_description:a,addons:a},{id:30145,name:"out_of_office_1",display_name:jt,description:"When agents are out of office, administrators can use this app to organize and re-assign tickets to other agents or groups and configure automatic replies to customers when they respond to tickets.\r\n\r\n1. If tickets have been assigned to agents during their absence, the Out of Office app will re-assign it to another group or other agents as configured by the administrator. With the latest update, admins will be able to configure the re-assignment of tickets to Agents - separately for each workspace.\r\n\r\n2. When customers reply to existing tickets, which are being handled by an agent who is on leave for a definite period of time and has implemented an out of office setting, then automatic replies can be configured to be sent to the customers, informing them of the agent's absence with a tentative date of when they would receive a response. With the latest update, admins will be able to configure these replies - separately for each workspace.\r\n\r\nNote: Admins need to assume a role from the list of roles which have been configured during installation process in order to access the settings tab. Admins having access to settings - will be able to only access the list of workspaces that they are part of.",overview:ju,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54103\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54103\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[M,ac],type:b,published_at:"2025-01-07T13:33:26.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dD,ratings_count:eY,install_count:1752,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[77492,89346,90517,100147,267696,285925,344485,436980,522991]},hostproduct_ids:[g],short_description:a,addons:a},{id:41492,name:"powershell_-_orch",display_name:"Powershell - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nAll documentation related to this app can be accessed using the following url\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000621\r\n\r\nSome of the key actions supported for this app are listed below.\r\n\r\n1. Execute Command\r\n2. Execute Command Using Inline Connection",overview:"Execute powershell commands on a remote Windows machine.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29414\u002Flive_cover_art\u002Fthumb\u002Fpowershell_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29414\u002Flive_cover_art\u002Fthumb2x\u002Fpowershell_logo.png"},categories:[aA],type:b,published_at:"2024-05-17T20:43:36.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dD,ratings_count:dY,install_count:1743,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[115335,122132,123037,127006,185745,371695]},hostproduct_ids:[g],short_description:a,addons:a},{id:4019,name:"detailr",display_name:"Detailr",description:"1. With Detailr, admins can configure additional requester fields (default fields, custom fields, and all additional details available for the contact) which agents want to view on the Ticket Details, Contact Details, and New Ticket pages.\r\n2. The app eliminates the need for agents to switch between the Ticket Details and Contact Details page to view all the requester details. \r\n3. Consequently, it improves agents’ productivity.",overview:"Detailr lets you access requesters' details on the Freshservice's portal.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9104\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9104\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.png"},categories:[as,P],type:b,published_at:"2018-07-30T16:07:04.000+05:30",options:a,modules:[l,J],supported_modules:[l,J],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:d,install_count:1650,productName:I,productId:g,account:bf,platform_details:{"1.0":[],"2.0":[3767,9381,34586,40966,54377,72170,75180]},hostproduct_ids:[g],short_description:a,addons:a},{id:4090,name:"ticket_due_by_property_customization",display_name:"Ticket Due by property customization",description:"Installing Ticket due by property enhancement app will give the admins two options to control how their agents view or use the ticket due by property.\r\n\r\n- Display first response due by date\u002Ftime\r\nThe First response due by is available as number of days remaining rather than a date and time. Enabling this option will read the SLA data and display the first response due by date\u002Ftime and highlight it in bold RED so that agents can always be on top of their response deadline. \r\n\r\n- Remove ability to change resolution due by date\u002Ftime\r\nCurrently, agents can extend the due by time for a particular ticket by manually clicking on the change option under ticket due by property. Enabling this checkbox will hide the change option so that the response time cannot be altered manually by agents.",overview:"Provide easy view enhancements regarding due-by time deadlines for tickets. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0904\u002Flive_cover_art\u002Fthumb\u002FTicket_Due_By.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0904\u002Flive_cover_art\u002Fthumb2x\u002FTicket_Due_By.png"},categories:[Q,aS,O],type:b,published_at:"2018-04-04T15:59:59.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:am,install_count:1482,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[3838,4750]},hostproduct_ids:[g],short_description:a,addons:a},{id:7454,name:"attachments_viewer",display_name:"Attachments Viewer",description:"Make life easier with the help of the Attachments Viewer app. This app allows you to organize all your ticket attachments and access them from one common location. The Attachment Viewer app can be found in the Ticket details section (App Widget) of your helpdesk.\r\n\r\nWith the Attachment Viewer app,\r\n\r\n1. When agents receive an email with attachments, they will be able to immediately find and access the files in the widget.\r\n2. These files can be viewed or downloaded, simply click a file on the widget to open it in a new window.\r\n3. Agents can download all the attachments or selected attachments in a single click.\r\n\r\nThis app makes it easy for agents to locate and access attachments by displaying all the attachments associated with a ticket in one place.\r\n\r\nLimitations \r\n\r\n1. File Formats such as PDF, PNG, JPG and MP4 can only be previewed by clicking the download button in the app widget.\r\n2. PDF can’t be viewed by clicking the download button, the agent can copy-paste the URL manually to preview the PDF.",overview:"Have complete access over all the ticket attachments with this Attachments Viewer widget",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4547\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4547\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[bx,ai],type:b,published_at:"2024-01-22T16:34:01.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:dw,install_count:1449,productName:I,productId:g,account:aG,platform_details:{"1.0":[],"2.0":[10484,12980,37262,65601,81014,205806,293157]},hostproduct_ids:[g],short_description:a,addons:a},{id:4013,name:"quick_resolver",display_name:"Quick Resolver",description:"This app allows you to show the ticket resolve button on the top navigation bar.\r\n - Quick and easy access to resolve button\r\n - Change ticket status to ‘Resolved’ in a single click",overview:"Quick Resolve button for tickets on the navigation bar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3104\u002Flive_cover_art\u002Fthumb\u002FQuick_Resolve_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3104\u002Flive_cover_art\u002Fthumb2x\u002FQuick_Resolve_Logo.png"},categories:[Q,aR,O],type:b,published_at:"2023-04-19T09:17:44.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:bQ,install_count:qL,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[3761,6103,222567]},hostproduct_ids:[g],short_description:a,addons:a},{id:48270,name:"password_generator_-_orch",display_name:"Password Generator - Orch",description:"This is a non-metered app, which means that actions taken via the app will not consume any orchestration transactions.\r\n\r\nSome of the key actions supported by this app are listed below.\r\n1. Generate Password",overview:"Generate passwords and use them in the workflow automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07284\u002Flive_cover_art\u002Fthumb\u002Fpassword%20generator_2x.v4.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07284\u002Flive_cover_art\u002Fthumb2x\u002Fpassword%20generator_2x.v4.png"},categories:[aA],type:b,published_at:"2024-05-17T20:38:48.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dW,ratings_count:d,install_count:qL,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[141669,371673]},hostproduct_ids:[g],short_description:a,addons:a},{id:13122,name:"clone_asset",display_name:"Clone Asset",description:"Assets are regularly purchased in bulk and Asset Managers have to update all the asset information into Freshservice upon receiving the stock. Manually creating each asset can be time-consuming and error-prone.\r\n\r\nWith the Clone Asset app, Asset Managers can create one asset with all the common information and then create up to 15 copies of the asset in one go. What’s more, when creating the copies, Asset Managers can change the unique attributes such as Display Name, Asset Tag and Serial Number for every copy.",overview:"Simplify adding assets in bulk into Freshservice by creating copies of an existing asset.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22131\u002Flive_cover_art\u002Fthumb\u002FClone_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22131\u002Flive_cover_art\u002Fthumb2x\u002FClone_400x400.png"},categories:[ap,aU],type:b,published_at:"2024-12-18T11:13:08.000+05:30",options:a,modules:[D],supported_modules:[D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:d$,ratings_count:dX,install_count:1370,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[27658,170816,207834,264724,286025,320918,504653]},hostproduct_ids:[g],short_description:a,addons:a},{id:12097,name:"parent-child_synchronization",display_name:"Parent-Child Synchronization",description:"Missing conversations\u002Fnotes when dealing with parent and child tickets? \r\n\r\nThe Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information. \r\n\r\nFor example: \r\nAny conversations carried out in the child tickets is not visible or accessible directly from the parent ticket page unless navigated to that particular ticket. This app helps to synchronize conversations i.e. replies and notes from the parent ticket to its children and vice versa so that no important information is lost. This may be useful mainly in scenarios where different groups work on different child tickets of the same parent. Using this app, each of those groups may stay updated about any conversations made.",overview:"The app maintains information from the parent and child tickets in Freshservice in one place.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79021\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_hierarchy_4177615.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79021\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_hierarchy_4177615.png"},categories:[aR,aS,O],type:b,published_at:"2023-05-22T09:56:08.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dD,ratings_count:dw,install_count:1220,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[24322,47627,198279,215245,231639]},hostproduct_ids:[g],short_description:a,addons:a},{id:7754,name:"quick_toggle_ticket_type",display_name:"Quick Toggle Ticket Type",description:"Using this app, an agent can quickly toggle the ticket type with a single click. The option to toggle the ticket type is provided as a dedicated icon in the ticket details top navigation area.\r\n\r\nNote: \r\nThis app will only convert ticket type ‘Incident’ to ‘Service Request’ and vice versa. It will not work for any other ticket types.",overview:"Quickly toggle the ticket type from Incident to Service Request and vice-versa. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4577\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4577\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[aS,O],type:b,published_at:"2023-01-13T10:15:47.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:am,install_count:1151,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11345]},hostproduct_ids:[g],short_description:a,addons:a},{id:11942,name:"clone_ticket",display_name:jw,description:"Streamline your ticket duplication process and enhance agent productivity with our app. With a simple click, clone any ticket up to a maximum of 5 times, saving time and effort. Clone Ticket App allows you to create copies of service requests or incident tickets in Freshservice, including essential details such as title, status, description, agent and requester names, attachments, tasks, and assets. Get cloning, experience faster ticket resolution and improved efficiency. \r\n\r\nLimitations:\r\n\r\n1. Service requests with mandatory additional items cannot be cloned\r\n2. Only the first item in a service request will be cloned; additional items must be manually added.\r\n3. Conversations (notes, replies, forwards) will not be cloned.\r\n4. Related tickets will not be cloned.",overview:"Duplicate tickets with ease in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb\u002FClone_Ticket.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24911\u002Flive_cover_art\u002Fthumb2x\u002FClone_Ticket.png"},categories:[Q,aR,O],type:b,published_at:"2024-05-16T18:48:35.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:iM,install_count:1140,productName:I,productId:g,account:ci,platform_details:{"1.0":[],"2.0":[23942,58834,110808,113852,204619,248695,292633,355908]},hostproduct_ids:[g],short_description:a,addons:a},{id:31737,name:"slack_-_orch",display_name:"Slack - Orch",description:"The Slack app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000545\r\n\r\n\r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Slack app you can perform operations such as post messages to channels when:\r\n\r\n 1. A high priority ticket is raised\r\n 2. An approval is needed\r\n 3. A ticket is assigned.\r\n\r\nSaaS Management\r\n\r\nFreshservice’s direct integration with Slack enables accurate and reliable user and usage discovery directly from the source application instead of relying on just log in to track the same. Integrating with Slack gives you a range of data including:\r\n 1. User Name and User Type (Invited Member, Full Member, Admin) & Billing Status (Active\u002FInactive) in slack\r\n 2. 60 Day usage stats - Calculated based on the number of days a user has been actively using slack (logging in, \r\n sending messages). Note: The usage information can be up to 3 days delayed in some cases.\r\n\r\nThis feature requires the SaaS Management Add-on. Know more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations in Slack using workflows, discover and optimize Slack users and usage.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73713\u002Flive_cover_art\u002Fthumb\u002Fslack__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F73713\u002Flive_cover_art\u002Fthumb2x\u002Fslack__1_.png"},categories:[ap,aU,aA],type:b,published_at:"2024-10-21T14:47:11.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:d$,ratings_count:eD,install_count:gN,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[82202,84390,85021,86737,87180,88401,98532,99613,108335,109741,114393,121688,127165,140395,141389,144699,175547,223409,271639,274054,372773,389556,443971]},hostproduct_ids:[g],short_description:a,addons:a},{id:7961,name:"auto_ticket_merger_1",display_name:jo,description:"This app brings a much needed functionality where if the same end user raises two or more tickets with the same subject in a short time span, the tickets created after the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will be automatically marked as 'Closed'.)\r\n\r\nNote: The primary connector is the email ID.",overview:"Automatically merges tickets with the same subject created by a user within a certain time interval.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1697\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1697\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[Q,aR,O],type:b,published_at:"2024-12-13T00:26:46.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:dS,install_count:1102,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11858,52954,71652,94009,169792,262912,367869,396749,510969]},hostproduct_ids:[g],short_description:a,addons:a},{id:13241,name:"auto_timer",display_name:"Auto Timer",description:"It is important to track the time spent on each ticket\u002Fchange by the agents to know how well your support process is functioning, where the lags are etc. With this app, you will be able to get the exact time spent on Tickets or Changes by the agent since the process is automated leaving little to no room for error.\r\n\r\nGet a complete view of your customer service processes with the help of this app.",overview:"Get the exact time spent on tickets & changes by the agent with the help of the Auto Timer app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14231\u002Flive_cover_art\u002Fthumb\u002Fauto_timer.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14231\u002Flive_cover_art\u002Fthumb2x\u002Fauto_timer.png"},categories:[ah,bl],type:b,published_at:"2024-01-29T09:31:46.000+05:30",options:a,modules:[l,B],supported_modules:[l,B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:dx,install_count:905,productName:I,productId:g,account:aG,platform_details:{"1.0":[],"2.0":[28005,114782,132712,293338]},hostproduct_ids:[g],short_description:a,addons:a},{id:36406,name:"microsoft_365_-_saas_management",display_name:"Microsoft 365 - SaaS Management",description:"Freshservice’s integration with Microsoft 365 allows you to track accurate and reliable user and usage data in the SaaS Management module. With this integration you can:\r\n\r\n- Capture insights about the Microsoft 365 Suite of Apps including M365 account plan details and license activations.\r\n- Track granular usage details for every Microsoft 365 component, including Microsoft Teams, Outlook, Sharepoint, \r\n Yammer and Skype for Business\r\n\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Discover and manage Microsoft 365’s suite of apps and their usage insights in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60463\u002Flive_cover_art\u002Fthumb\u002FMicrosoft365_120x120v1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60463\u002Flive_cover_art\u002Fthumb2x\u002FMicrosoft365_120x120v1.png"},categories:[ap,aU],type:b,published_at:"2024-05-20T20:32:39.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dD,ratings_count:cB,install_count:890,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[98528,99614,108353,109743,114395,129849,140456,141388,204572,211271,271642,372775]},hostproduct_ids:[g],short_description:a,addons:a},{id:44705,name:"azure_cloud_discovery",display_name:"Azure Cloud Discovery",description:"The Azure Cloud Discovery App discovers virtual assets across your Azure Cloud accounts and syncs them into the Freshservice CMDB, providing a single pane of glass to view and manage your cloud resources. The resources discovered today include:-\r\n\r\n\r\n - Instances (Virtual Machines)\r\n - Volumes (Disks)\r\n - Load balancers *\r\n - Private images *\r\n - Security groups *\r\n - Network Interfaces *\r\n - Subnets *\r\n - VPC *\r\n - Public IPs *",overview:"Discover resources such as VMs, Disks across Azure and sync them into the Freshservice CMDB.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50744\u002Flive_cover_art\u002Fthumb\u002Fazure-cloud-discovery.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50744\u002Flive_cover_art\u002Fthumb2x\u002Fazure-cloud-discovery.jpg"},categories:[ap,b$],type:b,published_at:"2024-12-19T11:29:25.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:ek,ratings_count:iN,install_count:844,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[128249,141503,223367,259402,270952,275899,374159,435708,450758,528362]},hostproduct_ids:[g],short_description:a,addons:a},{id:2085,name:"google_contacts-freshservice",display_name:"Google contacts sync",description:"Tracking and managing your contacts is extremely critical for your business. With Google Contacts for Freshservice, you can easily import and manage all your contacts from across your Gmail accounts into your service desk. \r\n\r\nHere’s a look at how you can do more with the Google Contacts and Freshservice integration:\r\n1. Make it easier for customers to reach out to you and reply to a thread.\r\n2. Teams and agents can use Freshservice as a ‘shared address book’ which can be securely accessed and shared\r\n3. Sync verified contacts from Freshservice to your Google accounts and vice-versa under specific groups and tags.",overview:"Access, organize, and manage contact details across all your Google accounts from withinFreshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5802\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Contacts.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5802\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Contacts.png"},categories:[Y,ba,ak,ab,P],type:x,published_at:"2022-08-22T13:52:21.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:x,install_count:829,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:40053,name:"jira_-_orch",display_name:"Jira - Orch",description:"The Jira Orch app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.\r\n\r\nOrchestration\r\nOrchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n\r\n1. User Management\r\n\r\n- Create User\r\n- Get User\r\n- Delete User\r\n\r\n2. Group Management\r\n\r\n- Add User To Group\r\n- Add Multiple Users To Group\r\n- Create Group\r\n- Remove Group\r\n- Remove User From Group\r\n- Remove Multiple Users From Group\r\n\r\n3. Issue Management\r\n\r\n- Create Issue\r\n- Delete Issue\r\n- Get Issue\r\n- Assign Issue\r\n- Get Issue Types\r\n- Update Issue\r\n- Add Ticket attachment to Jira\r\n- Add Comment\r\n\r\nSaaS Management\r\nFreshservice's integration with Jira for SaaS Management enables you to track and manage users using Jira directly within Freshservice. Integrating with Jira enables you to:\r\n\r\nDiscover Jira Software users and manage compliance along with granular user activity based usage. You can take advantage of this usage information for license harvesting.\r\n\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Discover Jira Software Users and Perform Operations on User, Groups and Issues",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35004\u002Flive_cover_art\u002Fthumb\u002FJira_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35004\u002Flive_cover_art\u002Fthumb2x\u002FJira_400x400.png"},categories:[ah,aX,ap,aU,aA,aw],type:b,published_at:"2025-02-04T17:13:52.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:dr,install_count:799,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[109878,115168,121689,127091,129530,371365,404184,475866,544244]},hostproduct_ids:[g],short_description:a,addons:a},{id:5939,name:"dynamic_ticket_fields",display_name:"Dynamic Ticket Fields",description:"This app helps you quickly configure ticket property behavior, such as hide and\u002For disable specific fields based on preset conditions.\r\n\r\nFew sample use cases where this app can help:\r\n\r\n1. Freshservice is being used across different departments in your organization, and there are different fields for different departments. This app lets you hide unnecessary fields with respect to a specific department.\r\n\r\n2. Ticket ownership (Groups) is dynamically determined using Graphical workflows in your Freshservice instance. At any cost, these group assignment shouldn’t be disturbed or altered. This app lets you disable the Group field for your agents. \r\n\r\n3. Your service desk manages different types of issues, and there is a need to have different fields for each type of issue. Form fields for reporting a hardware issue are different from form fields for reporting a security issue. This app lets you choose what fields you would want to display based on a certain type of issue.\r\n\r\nNote: \r\n\r\n1. The app supports the New Tickets page (agent view) and the Ticket Details page.\r\n\r\n2. The conditions based on \"type\" for the new Ticket page will apply only for the incident type.",overview:"Dynamically set your ticket property behavior (show\u002Fhide\u002Fdisable) based on your business rules. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9395\u002Flive_cover_art\u002Fthumb\u002Fconditional_ticket_v2_3.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9395\u002Flive_cover_art\u002Fthumb2x\u002Fconditional_ticket_v2_3.png"},categories:[Q,aS,O],type:b,published_at:"2024-07-24T14:51:46.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cX,ratings_count:fc,install_count:793,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[6766,10035,49442,65100,267289,276641,396902,423636]},hostproduct_ids:[g],short_description:a,addons:a},{id:11690,name:"hide_or_disable_fields_based_on_user_roles",display_name:"Hide or Disable Fields based on User Roles",description:"Admins can configure the fields on different pages and these fields will be hidden by default when the pages load. Users with particular roles can add rules to hide fields. \r\nFor example, an admin might not want an agent or a supervisor to change the type or source of a ticket. In such scenarios, fields can be hidden from these users to ensure that they cannot modify or edit the values of such fields. \r\n\r\nOn the change page, the admin can able to hide or disable the field on page load and it's not possible to hide\u002Fdisable based on the user role due to limitations in the product.\r\n\r\nNote: If ticket or change fields are set as 'Required when submitting the form' for agents, those fields won't get populated on the app settings page.",overview:"The app enables you to hide or disable fields on the Ticket page in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09611\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_view_hide_3671903__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09611\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_view_hide_3671903__1_.png"},categories:[a$,aS,O,cF],type:b,published_at:"2024-02-12T13:04:09.000+05:30",options:a,modules:[l,B],supported_modules:[l,B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eO,ratings_count:fc,install_count:788,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[23233,33925,40373,48299,55612,286278,298553]},hostproduct_ids:[g],short_description:a,addons:a},{id:2088,name:"pagerduty",display_name:"PagerDuty",description:"Freshservice’s PagerDuty integration ensures that every ticket is attended and gets the attention it deserves. By installing the PagerDuty app:\r\n\r\n- You can sync your PagerDuty incidents with Freshservice and manage all your incidents from your service desk, letting your team handle critical incidents quickly and efficiently. \r\n- All status changes are automatically reflected on both platforms. \r\n- Every new ticket created in Freshservice creates a new incident in PagerDuty, bringing its advanced monitoring, SLA-based escalation and alert system into effect.",overview:"Integrate Freshservice with PagerDuty and never miss a ticket with Incident Management System",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8802\u002Flive_cover_art\u002Fthumb\u002FPagerDuty_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8802\u002Flive_cover_art\u002Fthumb2x\u002FPagerDuty_logo.png"},categories:[ap,b$,cx],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:766,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Manage Incidents Efficiently",addons:a},{id:36877,name:"expand_ticket_description",display_name:"Expand Ticket Description",description:"Freshservice will hide the ticket description content and shows the \"View More\" option if the ticket description length is more than the default viewing limit. At the time agents need to click the \"View More\" option to view the entire description. Using this app agents will see the entire description content without clicking the” View More” option.",overview:"Viewing of complete ticket description without clicking the \"View More\" option.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77863\u002Flive_cover_art\u002Fthumb\u002FExpand.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77863\u002Flive_cover_art\u002Fthumb2x\u002FExpand.png"},categories:[M,Q,O,ac],type:b,published_at:"2023-05-12T10:29:50.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:x,install_count:738,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[99976]},hostproduct_ids:[g],short_description:a,addons:a},{id:34538,name:"customize_from_email",display_name:"Customize From Email",description:"This app helps you to set a list of selected ‘From’ email address based on any default or custom drop-down field values like Group, Type, Status, etc.\r\n\r\nUsing this app you can configure the ‘From’ email addresses to use in the reply or forward editor based on a drop-down value. This app will help you when you have many support emails and want to show only specific email IDs based on the group, type, or agents, etc.\r\n\r\nThis app works on the Ticket Details Page.\r\n\r\nLimitations:\r\n1. Custom fields name cannot start with a number.\r\n2. Custom fields name cannot contains any special characters.\r\n3.Custom field name cannot match with any of standard field names.\r\n4.The app can only support a maximum of 50 rules on the configuration page\r\n\r\nNote: \r\n*App setting page will display all the dropdown labels in field options but the app will not support custom fields labels mentioned in limitation even though they are selected in app settings page.\r\n\r\n*In case multiple rules with distinct email addresses are established for various options of a multi-select dropdown field, the app will match and execute the first rule as per the app settings.\r\n\r\n*Only verified emails will be eligible for selection in the ‘From’ email addresses field.",overview:"Customize the ‘From’ email address for ticket replies with this app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83543\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_email_mail__letter__internet__envelope__chat__up__3244543.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83543\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_email_mail__letter__internet__envelope__chat__up__3244543.png"},categories:[M,ac],type:b,published_at:"2024-03-25T18:03:36.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dW,ratings_count:fX,install_count:734,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[91984,115080,153294,171101,189870,204985,218989,219665,258594,287071,328670]},hostproduct_ids:[g],short_description:a,addons:a},{id:4615,name:"clone_change_request",display_name:"Clone Change Request",description:"Enhance Your Efficiency: Simplify Your Workflow with Our App\r\n\r\nHere is your ultimate tool for streamlining your workflow – our app makes Cloning Change Requests an easy-to-do task. With effortless precision, you can clone all the Change Requests (CR) at one go.It offers extra capabilities that allow you to clone tasks, assets and attachments as needed. \r\n\r\nCustomization is at your fingertips, and be assured of a distinct name record for each clone to access it later.\r\n\r\nOur app goes the extra mile with its built-in multiple issue handling mechanism, ensuring seamless operations by prioritizing and segmenting requests intelligently.\r\n\r\nBoost your productivity today with Clone Change Request – the key to a more efficient workflow!\r\n\r\n\r\nWhat’s New ?\r\n\r\n- Cloning of Planning fields\r\n- UI Updation\r\n- Cloning of Attachments,Tasks & Assets\r\n- Handling Multiple Clone request in Seamless way\r\n- Distinct Name Allocation- Clone subject - Clone count + “change subject”",overview:"This App helps agents clone a Change Request in Freshdesk at the click of a button.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5164\u002Flive_cover_art\u002Fthumb\u002Foutput-onlinepngtools%20%286%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5164\u002Flive_cover_art\u002Fthumb2x\u002Foutput-onlinepngtools%20%286%29.png"},categories:[Q,aR,O],type:b,published_at:"2024-03-08T12:47:47.000+05:30",options:a,modules:[r,B],supported_modules:[B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:df,install_count:717,productName:I,productId:g,account:"geekfactory",platform_details:{"1.0":[],"2.0":[4367,10861,27715,52634,63378,133061,190714,269540,314793]},hostproduct_ids:[g],short_description:a,addons:a},{id:3182,name:"skype_1",display_name:"Skype",description:"Installing Skype app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following:\r\n- Allows agents to communicate with requesters quickly and efficiently.\r\n- IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support if the requester’s mobile number is visible. \r\n- IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.",overview:qM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2813\u002Flive_cover_art\u002Fthumb\u002Fskype.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2813\u002Flive_cover_art\u002Fthumb2x\u002Fskype.jpg"},categories:[N,ad,$],type:b,published_at:"2018-02-08T18:33:06.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:705,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[2944]},hostproduct_ids:[g],short_description:a,addons:a},{id:7969,name:"retain_cc_in_ticket_replies",display_name:"Retain CC In Ticket Replies",description:"While replying to tickets, there might be a chance where the agent removes a person from the CC. Installing this app will retain the removed CC person(s) in the successive replies automatically.",overview:"This app retains the CC additions in the successive conversations for a ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9697\u002Flive_cover_art\u002Fthumb\u002FLogo__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9697\u002Flive_cover_art\u002Fthumb2x\u002FLogo__1_.png"},categories:[Q,O],type:b,published_at:"2022-10-12T14:59:18.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:691,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11868,188091]},hostproduct_ids:[g],short_description:a,addons:a},{id:2081,name:"google_analytics-freshservice",display_name:ji,description:"The Google Analytics and Freshservice integration give you an overview of what end-users are looking for in your service desk, which solution articles get the most traffic, and where your customers spend their time at the service desk.\r\n\r\nHere’s how you can use Google Analytics for Freshservice to provide data-driven solutions:\r\n\r\n\r\n1. Analyze data from throughout the customer journey and gain actionable insights.\r\n2. Learn what’s working and what’s not in your service with an in-depth analysis of your customer base.\r\n3. With options to track metrics for both the web and your mobile app, you can monitor another track of your product with little-to-no extra effort.\r\n\r\nTap into the power of data analytics to truly understand what your customers expect from your service desk.",overview:"Understand your customers better with the extensive capabilities of Google Analytics fo Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1802\u002Flive_cover_art\u002Fthumb\u002FGoogle_analytics.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1802\u002Flive_cover_art\u002Fthumb2x\u002FGoogle_analytics.png"},categories:[as,P],type:x,published_at:"2022-08-22T13:52:03.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:h,install_count:690,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:7016,name:"toggle_note_visibility_to_public",display_name:"Toggle Note visibility to Public",description:"In Freshservice, by default, the visibility of notes is Private. Service desk agents, who need their notes to be public, have to click on the visibility button every time they add a note. To avoid this repetitive task, this app toggles the default to Public. \r\n\r\nService desk administrator can toggle it back to Private at any point in time.",overview:"This app overrides the default behavior and sets the visibility to the public by default",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6107\u002Flive_cover_art\u002Fthumb\u002Fnotepad.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6107\u002Flive_cover_art\u002Fthumb2x\u002Fnotepad.png"},categories:[aR,aS,O],type:b,published_at:"2023-04-04T15:07:16.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:br,install_count:685,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[9477,53908,220066]},hostproduct_ids:[g],short_description:a,addons:a},{id:2091,name:"docusign",display_name:qc,description:"Installing the DocuSign app will save time and overall costs by:\r\n- Helping you manage and track document signatures.\r\n- Allowing you to send and sign documents directly from your service desk.\r\n- Freeing you from paying for multiple software and systems to keep track of documents from different teams such as sales, legal, HR, and IT.",overview:"Integrating DocuSign with Freshservice can send contracts for e-signature and approval from within your service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1902\u002Flive_cover_art\u002Fthumb\u002Fdocusign.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1902\u002Flive_cover_art\u002Fthumb2x\u002Fdocusign.png"},categories:[dF,ai],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:g,install_count:684,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:31735,name:"okta_-_orch",display_name:"Okta - Orch",description:"The Okta application lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000549\r\n\r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Okta app you can perform actions for:\r\nUser Management\r\nGroup Management\r\nRole Management\r\nApplication Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003334\r\n\r\n\r\nSaas Management\r\n\r\nFreshservice’s direct integrations for SaaS management enable accurate and reliable user and usage data discovery. Integrate with Okta to:\r\n\r\nDiscover and track the usage of apps that employees authenticate using Okta.\r\nManage users and their data for these apps\r\nTrack their 60-day login history in Freshservice with a 24-hour sync ensuring updated information. \r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations in Okta using workflows and track apps, users and usage in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53713\u002Flive_cover_art\u002Fthumb\u002Fokta.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53713\u002Flive_cover_art\u002Fthumb2x\u002Fokta.png"},categories:[ap,aA,bm],type:b,published_at:"2024-05-20T20:37:24.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:co,install_count:672,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[82200,84382,85024,86736,87181,94909,108351,110801,114401,121700,127075,132456,134668,140474,144700,161768,169800,202979,211284,271636,274047,372791]},hostproduct_ids:[g],short_description:a,addons:a},{id:31680,name:"gsuite_-_orch",display_name:"GSuite - Orch",description:"The GSuite application lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000548\r\n\r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the GSuite app you can perform actions for:\r\nUser Management\r\nGroup Management\r\nRole Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003307\r\n\r\n\r\nSaas Management\r\n\r\n\r\nFreshservice’s direct integrations for SaaS management enable accurate and reliable user and usage data discovery. Integrate with GSuite to gain visibility into:\r\nThe plan, consumption, and usage data of GSuite products. \r\nDiscover and track the apps that employees authenticate using Gsuite.\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations on G Suite users, groups, and roles and track all OAuth apps in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08613\u002Flive_cover_art\u002Fthumb\u002FGroup_654__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08613\u002Flive_cover_art\u002Fthumb2x\u002FGroup_654__1_.png"},categories:[ap,fw,aU,aA,bm],type:b,published_at:"2024-05-20T20:38:06.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:co,install_count:669,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[82035,84383,85025,86741,94903,96723,101257,106258,108270,110803,114402,121697,122965,127126,131218,140489,143063,162360,168592,233829,271603,274052,372786]},hostproduct_ids:[g],short_description:a,addons:a},{id:36606,name:"ms_exchange_-_orch",display_name:"MS Exchange - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000551\r\n\r\n1. Calendar Management\r\n- Create Calendar Event\r\n- Create Recurring Calendar Events\r\n- Delete Calendar Event\r\n- Update Calendar Event\r\n- Lookup Calendar Event\r\n\r\n2. Mail Management\r\n- Delete Message",overview:"Perform operations on MS Exchange Online calendar and mail via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60663\u002Flive_cover_art\u002Fthumb\u002FMicrosoft_Exchange_new_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60663\u002Flive_cover_art\u002Fthumb2x\u002FMicrosoft_Exchange_new_logo.png"},categories:[aA],type:b,published_at:"2024-05-20T20:32:07.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:br,install_count:656,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[99146,106265,108321,115311,122917,127016,153201,371738]},hostproduct_ids:[g],short_description:a,addons:a},{id:17139,name:"sync_requester_fields_with_ticket_fields",display_name:"Sync requester fields with ticket fields",description:"Consider a scenario where a ticket is raised by a requester and there is a need to auto-populate certain fields of the ticket with values from the requester information. The app serves this purpose and ensures the ticket fields are auto-populated with values from the requester based on the configurations made on the installation page. The rule mappings must be done correctly to ensure that the app does not break. For example, a requester's name cannot be mapped to a dropdown field in a ticket that expects values of a location. \r\n\r\nNote: The app works only when a ticket is created and not when it is updated.",overview:"This app helps keep requester fields and ticket fields in sync. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93171\u002Flive_cover_art\u002Fthumb\u002FPicsArt_09_09_10.18.15.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93171\u002Flive_cover_art\u002Fthumb2x\u002FPicsArt_09_09_10.18.15.png"},categories:[M,Q,O,ac],type:b,published_at:"2024-08-28T09:51:18.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:d$,ratings_count:dg,install_count:jx,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[39736,80668,176805,207116,288215,432623]},hostproduct_ids:[g],short_description:a,addons:a},{id:9955,name:"okta_provisioning_scim",display_name:"Okta Provisioning (SCIM)",description:"If your organization uses Okta as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Okta Provisioning uses the SCIM standard to synchronize users and custom attributes from Okta with Freshservice.\r\n\r\nOnce a user is assigned on Okta, the requester gets created on Freshservice in real-time. Profile changes made to the user on Okta will be replicated on Freshservice.\r\n\r\nThe following fields are synchronized from Okta to Freshservice by default. The field names to the left are Okta default fields and the fields to right are Freshservice default fields.\r\n\r\n• Given Name -\u003E First Name\r\n• Family Name -\u003E Last Name\r\n• Primary Email -\u003E email\r\n• Title -\u003E Job Title\r\n• Primary Phone -\u003E Work Phone Number\r\n• Mobile Phone -\u003E Mobile Phone Number\r\n• Complete Address -\u003E Address\r\n• Locale -\u003E Language\r\n• Timezone -\u003E Timezone\r\n\r\nThis installation requires that you also install an app on your Okta account. Please click on the ‘Instructions’ tab and follow them carefully.",overview:"Okta provisioning lets you automatically create and update requesters on Freshservice from Okta.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5599\u002Flive_cover_art\u002Fthumb\u002Fokta_logo_square_small.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5599\u002Flive_cover_art\u002Fthumb2x\u002Fokta_logo_square_small.png"},categories:[cS,a$,cF],type:b,published_at:"2023-04-26T11:01:46.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gB,ratings_count:bE,install_count:640,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[17293,123376]},hostproduct_ids:[g],short_description:a,addons:a},{id:7816,name:"hide_incident_fields_for_service_request",display_name:"Hide Incident Fields For Service Request",description:"In Freshservice, today, an admin has to setup his incident form under Admin -\u003E Form Fields and Service request fields under Admin -\u003E Service Catalog. Each Service Request has its own corresponding fields and some of the ticket properties created for an incident (for example, custom fields) are not needed for a Service request. \r\n\r\nThis app enables you hide certain unwanted ticket properties whenever a service request is raised so that the agent working to facilitate the service request is not confused about unwanted ticket properties.\r\n\r\n * Ability to select the Service Request fields that need to be hidden has been introduced at Workspace level\r\n * Admins will be able to view & edit the configuration for the list of Workspaces that they have access to\r\n * An admin having access to any Workspace will be able to view\u002F edit Global fields\r\n * Global field settings will apply across all Workspaces\r\n * The app is applicable only for IT workspaces (since Service requests are available only for IT workspaces)",overview:"Hide unwanted incident fields for a Service Request.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6187\u002Flive_cover_art\u002Fthumb\u002FINC_fields_not_visible_in_SR.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6187\u002Flive_cover_art\u002Fthumb2x\u002FINC_fields_not_visible_in_SR.png"},categories:[aS,O],type:b,published_at:"2024-08-21T10:06:05.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:by,install_count:639,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11536,73775,122127,324873,431959]},hostproduct_ids:[g],short_description:a,addons:a},{id:6810,name:"chrome-connector",display_name:"Chrome OS device discovery",description:"Key benefits - \r\n\r\n1. All asset data managed within a single module within your service desk solution\r\n2. Associate ChromeOS devices to tickets for better insights on the history of issues\r\n3. Be up to date with the latest asset information fetched every 24 hours",overview:"The ChromeOS device discovery app syncs your device info with Freshservice asset management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0186\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0186\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__1_.png"},categories:[ap,aU],type:x,published_at:"2018-08-23T18:38:30.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:gM,ratings_count:j,install_count:jA,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:4093,name:"ticket_time_entry_customizations",display_name:"Ticket time entry Customizations",description:"Installing Ticket time entry Customizations app will give admins option to tweak time entry properties and how add the entries on the tickets - \r\n\r\n- Make time entries non-billable by default \r\nTime entries on tickets are marked billable by default. Enabling this option would uncheck the Billable option and make all time entries non-billable by default.",overview:"Provide quick customizations for agents regarding how they track time on their tickets. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3904\u002Flive_cover_art\u002Fthumb\u002FTimer.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3904\u002Flive_cover_art\u002Fthumb2x\u002FTimer.png"},categories:[cd,aS,O],type:b,published_at:"2018-04-04T17:22:05.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:g,install_count:606,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[3841]},hostproduct_ids:[g],short_description:a,addons:a},{id:31736,name:"zoom_-_orch",display_name:"Zoom - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000544\r\n\r\n1. User Management\r\n\r\n- Get User Details with Email\r\n- Get User Details with ID\r\n- Activate User with Email\r\n- Dectivate User with Email\r\n- Update Users Password with Email\r\n- Delete User with Email\r\n- Create User\r\n- Update User with Email\r\n- Revoke Users SSO Token with Email\r\n\r\n2. Meeting Management\r\n\r\n- Get Meeting Details\r\n- Add Meeting Registrant\r\n- Delete Meeting\r\n- Create Meeting\r\n\r\n3. Group Management\r\n\r\n- Create Group\r\n- Update Group\r\n- Get Group Details\r\n- Delete Group\r\n- Add Group Member\r\n- Update Group Member\r\n- Delete Group Member\r\n\r\n4. Role Management\r\n\r\n- Create Role\r\n- Update Role\r\n- Get Role\r\n- Delete Role\r\n- Assign Role To Member\r\n- Unassign a Member Role",overview:"Perform operations on users, groups, roles, and meetings using workflows and optimize zoom licenses",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63713\u002Flive_cover_art\u002Fthumb\u002Fzoom.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63713\u002Flive_cover_art\u002Fthumb2x\u002Fzoom.png"},categories:[ap,aU,aA],type:b,published_at:"2024-05-20T20:37:11.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:en,ratings_count:bq,install_count:541,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[82201,84386,85023,86740,98534,99612,101295,101945,108350,109739,114392,127181,134324,140450,141366,144701,216535,228278,271638,274058,372832]},hostproduct_ids:[g],short_description:a,addons:a},{id:24447,name:"asset_relationship",display_name:"Asset Relationship",description:"Agents can view the linked assets' relationship with the primary asset without visiting the Asset Detail page.\r\n\r\nAfter the app is installed, an agent can access the above information in a dashboard that can be accessed from either the Ticket Details or Change Ticket Details page. In addition to the identity of the assets, their business impact (low or high) is also displayed on the dashboard.\r\n\r\nLimitations:\r\n1. One API call is made per relationship, so it is necessary to check the API rate limit of the respective instance and increase the same if required.\r\n2. For example, if the API rate limit is 50 per minute, multiple assets can be tagged to a ticket, and the total relationships of those tagged assets should not exceed 50 (5 assets, each having 10 relationships).",overview:"This app lets you view all the secondary assets that are linked to a ticket in a pop-up window.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74442\u002Flive_cover_art\u002Fthumb\u002FassetIcon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74442\u002Flive_cover_art\u002Fthumb2x\u002FassetIcon.png"},categories:[ap,aU],type:b,published_at:"2024-11-06T09:51:51.000+05:30",options:a,modules:[l,B],supported_modules:[l,B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cc,ratings_count:am,install_count:496,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[60740,293276,296350,475435]},hostproduct_ids:[g],short_description:a,addons:a},{id:41282,name:"azure_devops_-_orch",display_name:"Azure DevOps - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000618\r\n\r\n1. Work Item Management\r\n- Create Work Item\r\n- Update Work Item\r\n- Add Attachment\r\n- Create Child Link\r\n- Delink Child Link\r\n- Move To Project\r\n- Delete Work Item",overview:"Perform operations on Work Items via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28214\u002Flive_cover_art\u002Fthumb\u002FAzure_DevOps_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28214\u002Flive_cover_art\u002Fthumb2x\u002FAzure_DevOps_2x.png"},categories:[aA],type:b,published_at:"2024-05-17T20:44:44.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:am,install_count:486,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[114435,122946,123305,126999,262517,371334]},hostproduct_ids:[g],short_description:a,addons:a},{id:21777,name:"sync_gsuite_users",display_name:"Sync GSuite Users",description:"This app enables Freshservice to import all your GSuite users to Freshservice account as requesters. The app also ensures that any changes made to the users in GSuite are reflected in Freshservice immediately. \r\n\r\nPrerequisites:\r\n\r\n1. The app should be configured by using your Google Workspace Account \r\n Administrator\r\n2. The “Trusted: can access all Google services” option needs to be enabled in \r\n the Google Workplace admin settings. Follow the steps mentioned in the \r\n solution article : https:\u002F\u002Fhelp.dragapp.com\u002Fen\u002Farticle\u002Fhow-do-i-fix-the-this- \r\n app-is-blocked-error-message-1xxo9nb\u002F\r\n\r\nFeatures:\r\n\r\n1. Import all users from GSuite when the app is installed.\r\n2. Real-time updates and deletes from GSuite.\r\n3. Map custom (Single line text field) and default attributes in GSuite to appropriate Freshservice requester fields.\r\n4. First name, Last name, Primary email address, and Address are mapped to Freshservice requesters by default during the sync.\r\n5. Import filters - the ability to import users based on Address, Organization Name, Department, or Job title.\r\n\r\nCaveats:\r\n1. This app by default has only 50 API RPM, in case for first time installation or any bulk updates, considering the scenario the mapping has all the fields configured, then for a single user the app makes about 5 API calls which in turn will breach the API Rate Limit for while the app tries to sync more than 10 users, so kindly request you to raise the API RPM for this particular app in your instance with the support of CSM \u002F TAM.\r\n2. If you change the primary email for any user in GSuite, the app creates a new requester in Freshservice. The primary email is the unique identifier.\r\n3. If any of the requester fields in Freshservice have been marked mandatory, be sure to map them during the installation.",overview:"Synchronize requesters in your Freshservice with your chosen GSuite Account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77712\u002Flive_cover_art\u002Fthumb\u002FGsuiteApp.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77712\u002Flive_cover_art\u002Fthumb2x\u002FGsuiteApp.png"},categories:[bZ,ab,P],type:b,published_at:"2024-11-22T15:28:42.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:eC,install_count:413,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[54048,60672,77736,88380,90163,107752,118929,129087,168419,219376,433571,501981]},hostproduct_ids:[g],short_description:a,addons:a},{id:2078,name:"surveymonkey-freshservice",display_name:gK,description:"Integrating SurveyMonkey with Freshservice allows customers to immediately log their experiences and provides you with valuable insight on what your customers want, or where you need improvement by providing a way to:\r\n- Create and share surveys to gain meaningful data.\r\n- Attach a survey to an existing ticket, or define a scenario under which a customer is invited to take a survey (for example when a ticket is closed or resolved).",overview:"Integrating SurveyMonkey with Freshservice will provide powerful customer support through meaningful feedback.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8702\u002Flive_cover_art\u002Fthumb\u002Fsurvey_monkey.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8702\u002Flive_cover_art\u002Fthumb2x\u002Fsurvey_monkey.png"},categories:[Y,dT,bb,be,bp],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:h,install_count:jE,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:2072,name:"logmein-freshservice",display_name:hu,description:"Installing the LogMeIn app for Freshservice will let you share users’ screens instantly, and solve problems in real time. This integration will:\r\n- Take your support to the next level by giving your support executives the ability to take over their customer’s screens and solve their problems in real time.\r\n- Cut out the hours of time you spend trying to understand your client’s problems via email, phone or chat, letting you troubleshoot problems almost instantly.",overview:"Extend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2702\u002Flive_cover_art\u002Fthumb\u002Fresque.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2702\u002Flive_cover_art\u002Fthumb2x\u002Fresque.png"},categories:[ap,cx,bm],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:391,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:44703,name:"aws_cloud_discovery",display_name:"AWS Cloud Management",description:"Note: The AWS Cloud Discovery App is now renamed to the AWS Cloud Management app. This updated app also has orchestration capabilities. Click on the link below to learn more about updating the permissions and enabling these orchestration capabilities on this app.\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009643\r\n\r\nThe AWS Cloud Management App discovers assets across your AWS accounts and syncs them into the Freshservice CMDB, providing a single pane of glass to view and perform actions on your cloud resources. The resources discovered today include:-\r\n\r\n - Instances (Virtual Machines)\r\n - Volumes (Disks)\r\n - Load balancers \r\n - Private images \r\n - Security groups \r\n - Network Interfaces \r\n - Subnets \r\n - VPC \r\n - Public IPs \r\n - RDS \r\n - Key pairs \r\n - S3 buckets",overview:"Discover resources and take quick actions on your cloud assets directly within Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30744\u002Flive_cover_art\u002Fthumb\u002Faws-cloud-discovery.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30744\u002Flive_cover_art\u002Fthumb2x\u002Faws-cloud-discovery.jpg"},categories:[ap,fw,b$,aA],type:b,published_at:"2024-12-19T11:26:38.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:dK,install_count:382,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[128242,141502,210756,265755,270953,275898,309085,374158,435702,528353]},hostproduct_ids:[g],short_description:a,addons:a},{id:49194,name:"asana_-_orch",display_name:"Asana - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app include:\r\n1. Projects:\r\n - Create Project\r\n - Update Project\r\n - Get Project\r\n - Create Project in a Team\r\n - Create Project in a Workspace\r\n - Delete project\r\n - Add users to a project\r\n - Remove users from a project\r\n - Add followers to a project\r\n - Remove followers from a project\r\n2. Workspaces:\r\n - Get Workspace By Name\r\n - Get Workspace\r\n - Update Workspace\r\n - Add a user to a workspace\r\n - Remove a user from a workspace\r\n3. User:\r\n - Get User\r\n4. Teams:\r\n - Create Team\r\n - Get Team in an organization\r\n - Add users to a team\r\n - Remove user from a team\r\n5. Tasks:\r\n - Create Task\r\n - Fetch task by name\r\n - Update task\r\n - Delete Task",overview:"Manage Projects, Workspaces, Teams, Tasks and Users in Asana via the workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49194\u002Flive_cover_art\u002Fthumb\u002Fasana_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49194\u002Flive_cover_art\u002Fthumb2x\u002Fasana_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:38:00.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:j,install_count:366,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[144855,148577,371103]},hostproduct_ids:[g],short_description:a,addons:a},{id:37412,name:"google_sheets_-_orch",display_name:"Google Sheets - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000560\r\n\r\n\r\n1. Sheet Management\r\n- Create Sheet\r\n- Insert New Row\r\n- Append New Row \r\n- Append New Column\r\n- Update Spreadsheet Row Values\r\n- Update Spreadsheet Column Values\r\n- Clear Spreadsheet Values\r\n- Copy Sheet\r\n- Delete Sheet\r\n- Delete A Row\r\n- Delete A Column\r\n- Delete Multiple Rows\r\n- Delete Multiple Columns\r\n\r\n2. Spreadsheet Management\r\n- Get Spreadsheet",overview:"Perform operations on Google sheets and spreadsheets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21473\u002Flive_cover_art\u002Fthumb\u002Fresize_1606310033493509515Googlesheets.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21473\u002Flive_cover_art\u002Fthumb2x\u002Fresize_1606310033493509515Googlesheets.png"},categories:[aA],type:b,published_at:"2024-05-20T20:31:00.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:j,install_count:364,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[101487,106267,108329,121692,123029,127089,128208,178653,371362]},hostproduct_ids:[g],short_description:a,addons:a},{id:15888,name:"splashtop_on-demand_support",display_name:jW,description:"Splashtop is now integrated with Freshservice to enable your technicians to remotely access\u002Fsupport\u002Fcontrol the end-users' computers by using the Splashtop On-Demand Support (SOS) service.\r\n\r\nWith the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshservice tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work.\r\n\r\nSplashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. \r\n\r\nKey features\r\n•\tEasily start a remote session to connect to the user’s computer from within a ticket.\r\n•\tFull Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.\r\n•\tAutomatically insert the session logs in the ticket after closing the support session.\r\n•\tRemote sessions are fully encrypted.\r\n\r\nWatch a demo here: https:\u002F\u002Fwww.splashtop.com\u002Fintegrations\u002Ffreshservice?marketplace",overview:"Remote Access\u002F Remote Support\u002FRemote Control your user's computers right from within your ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88851\u002Flive_cover_art\u002Fthumb\u002FSOS_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88851\u002Flive_cover_art\u002Fthumb2x\u002FSOS_400x400.png"},categories:[ap,b$,M,bm,ac],type:b,published_at:"2023-03-15T12:33:12.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:353,productName:I,productId:g,account:fK,platform_details:{"1.0":[],"2.0":[35684,70089,72404,154078,194114,218595]},hostproduct_ids:[g],short_description:a,addons:a},{id:2093,name:"sfb",display_name:"Skype for Business",description:"Installing Skype for Business app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following:\r\n- Allows agents to communicate with requesters quickly and efficiently.\r\n- IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support. \r\n- IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.",overview:qM,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3902\u002Flive_cover_art\u002Fthumb\u002F2000px_Microsoft_Skype_for_Business_logo.svg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3902\u002Flive_cover_art\u002Fthumb2x\u002F2000px_Microsoft_Skype_for_Business_logo.svg.png"},categories:[N,ad,$],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:351,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:2079,name:"dropbox-freshservice",display_name:"DropBox",description:"Sharing large files among users can be difficult. Remove download links and pen drives from the equation and make everything simpler by integrating Dropbox with Freshservice. With this integration you can:\r\n- Share files instantly on the cloud, attach data to your tickets, notes or ITIL modules.\r\n- Make worrying about file size limits a thing of the past.",overview:"Send large files and attachments quickly and easily from Freshservice by integrating Dropbox with Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9702\u002Flive_cover_art\u002Fthumb\u002Fdropbox.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9702\u002Flive_cover_art\u002Fthumb2x\u002Fdropbox.png"},categories:[aO,an,P,bx,ai],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:350,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:2073,name:"harvest-freshservice",display_name:jr,description:"Integrating Harvest with Freshservice enables:\r\n- Simple, intuitive time tracking capabilities right within your service desk. \r\n- Powerful reporting that helps in planning projects and budget, while providing insight that helps improve efficiency and productivity. \r\n- Integrated invoicing that lets you create and send invoices from within your service desk.",overview:"Integrating Harvest with Freshservice will let you track expenses, save time and plan effectively without moving from your Freshservice screen.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3702\u002Flive_cover_art\u002Fthumb\u002Fharvest.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3702\u002Flive_cover_art\u002Fthumb2x\u002Fharvest.png"},categories:[ah,aw,bl],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:iO,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:19931,name:"display_department_properties",display_name:"Display Department Properties",description:"This app allows an agent to view the fields of the chosen Department on New Ticket or Ticket Detail pages. The department fields can be customized during or after installation at the admin’s discretion on the Installation\u002FSettings page.\r\n\r\nThis app increases agent productivity by displaying the required information on the ticket without the need to navigate to the Department Details page.\r\n\r\nNOTE: \r\nIf a department field is left empty, that field will not be displayed.\r\n\r\nLIMITATION:\r\nDepartment Head and Prime User fields cannot be displayed.",overview:"View the Department\u002FCompany fields associated with a ticket on the ticket module.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13991\u002Flive_cover_art\u002Fthumb\u002Fcompany_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13991\u002Flive_cover_art\u002Fthumb2x\u002Fcompany_logo.png"},categories:[cu,M,aS,O,ac],type:b,published_at:"2022-12-21T10:59:08.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:x,install_count:iO,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[48379,204615]},hostproduct_ids:[g],short_description:a,addons:a},{id:36396,name:"google_calendar_-_orch",display_name:"Google Calendar - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003279-sample-use-case-create-event-with-change-creation\r\n\r\n1. Event Management\r\n- Get Event By ID\r\n- Add Attendees To Event\r\n- Remove Attendees From Event\r\n- Delete Event\r\n- Lookup Event\r\n- Create Event\r\n- Update Event",overview:"Perform operations on events in Google calendar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69363\u002Flive_cover_art\u002Fthumb\u002Fresize_1612443179855709017googlecalendar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69363\u002Flive_cover_art\u002Fthumb2x\u002Fresize_1612443179855709017googlecalendar.png"},categories:[aA],type:b,published_at:"2024-06-19T21:40:21.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cm,ratings_count:am,install_count:iO,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[98496,106257,108298,115308,121693,123031,127078,144346,371747,404282]},hostproduct_ids:[g],short_description:a,addons:a},{id:108236,name:"azure_devops_connector",display_name:"Azure DevOps Connector App",description:"Note: This app requires the purchase of the Connector App Tasks Add-on from the billing page in your account and is exclusively available for Pro & Enterprise customers.\r\n\r\nUnlock seamless workflows between Azure DevOps and Freshservice with our bidirectional integration. Effortlessly integrate Work Items and Pull Requests into Freshservice Tickets and Changes, ensuring streamlined communication and tracking across platforms.\r\n\r\nWith this integration, you'll be able to:\r\n\r\n1. Automate the creation of changes\r\n2. Associate work items and pull requests to changes\r\n3. Synchronize information between tickets and work items\r\n\r\nGet started right away to centralize change management, save time with automation, and expedite change deployment!",overview:"Accelerate Change management by automating workflows between Freshservice and Azure DevOps",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F632801\u002Flive_cover_art\u002Fthumb\u002Fazure-devops.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F632801\u002Flive_cover_art\u002Fthumb2x\u002Fazure-devops.png"},categories:[ce,dG,cw],type:b,published_at:"2024-06-27T11:40:36.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:cm,ratings_count:g,install_count:337,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[322776,409440]},hostproduct_ids:[g],short_description:a,addons:a},{id:7313,name:"google_drive-freshservice",display_name:jv,description:"With Google Drive for Freshservice, agents\u002Fend-users can easily access, browse and share files from their Google Drive accounts to a ticket conversation on Freshservice. \r\n\r\nHere’s why integrating Google Drive into your workflow is very beneficial:\r\n\r\n1. Agents can link their individual Google Drive accounts to their Freshservice accounts to employ the integration. \r\n2. Maintain a secure inventory of all documents that your team uses.\r\n3. Easily attach software licenses, user guides, and more wherever required, and share them with fellow agents and end-users.\r\n4. End users could use the option to attach files to requests and share large files like screencast videos to provide more context and explain the issue better.\r\n5. Team can collaborate on content across locations. They can even access the most up-to-date version of the documents whenever they need it.\r\n6 Any Google Drive attachment is directly hot-linked from the original source instead of being stored on Freshservice. This helps eliminate file size restrictions and upload difficulties for agents.\r\n\r\nFor organizations in the Google ecosystem, the Google Drive and Freshservice make sharing files extremely simple and help get things done faster, smarter, and better.",overview:"Securely store, access, and share your Google Drive files from within Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3137\u002Flive_cover_art\u002Fthumb\u002FGoogle%20Drive.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3137\u002Flive_cover_art\u002Fthumb2x\u002FGoogle%20Drive.png"},categories:[aO,an,P,bx,ai],type:x,published_at:"2022-08-22T13:51:55.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:x,install_count:jH,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:2089,name:"quickbooks-freshservice",display_name:qb,description:"Freshservice’s QuickBooks integration can vastly speed up your invoicing process, especially for MSP users.\r\nInstalling the Quickbooks app will have the following advantages:\r\n- QuickBooks syncs with your service desk to automatically raise bills based on the time agents spend resolving tickets. \r\n- Details entered in Freshservice, such as time spent to resolve a ticket, agents who worked on it, the service provided and the client’s name are all reflected in QuickBooks and used in the invoicing process.",overview:"Manage your business accounts and bill your clients by integrating QuickBooks with Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9802\u002Flive_cover_art\u002Fthumb\u002Fquickbooks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9802\u002Flive_cover_art\u002Fthumb2x\u002Fquickbooks.png"},categories:[d_,bs,av],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:325,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:7968,name:"lockdown_ticket_responses",display_name:"Lockdown Ticket Responses",description:"Artifacts are critical in any audit process. To support both compliance and auditing process, an admin can remove the edit and delete options for all the ticket conversations. Post this app, once an agent replies or adds a note, it cannot be deleted from the service desk. So for any artifacts needed during the audit, a service desk manager can directly print the entire ticket for submission without any edits\u002Fdeletions being performed.",overview:"This app will remove the ability for agents to edit or delete replies and notes.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8697\u002Flive_cover_art\u002Fthumb\u002FLogo__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8697\u002Flive_cover_art\u002Fthumb2x\u002FLogo__2_.png"},categories:[cT,M,a$],type:b,published_at:"2022-09-24T21:19:37.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:x,install_count:jI,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11866,187551]},hostproduct_ids:[g],short_description:a,addons:a},{id:39413,name:"retain_requester_email",display_name:"Retain Requester Email",description:"Whenever a Service Request (SR) is raised, if the Requester email on an SR is ‘System’ this app would fetch the original requester email from the “Request for” attribute and set the same value on the requester email field. This feature will enable to view all SRs pertaining to a Requester even when a requester did not create an SR directly.\r\n\r\nThe sample use case is as follows:\r\n When an SR is created to onboard a new employee, this SR may have other associated requests like assigning assets, software, etc. In this scenario for associated requests, the Requester will be ‘System’ and not the name of Requester. In this scenario, this app will fetch the Requester email from ‘Request For’ and set the Requester email.",overview:"Automatically retain original requester email when an SR is raised on behalf of someone.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31493\u002Flive_cover_art\u002Fthumb\u002F5096_resized_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31493\u002Flive_cover_art\u002Fthumb2x\u002F5096_resized_logo.jpg"},categories:[M,ac],type:b,published_at:"2021-04-28T14:16:15.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:j,install_count:318,productName:I,productId:g,account:bf,platform_details:{"1.0":[],"2.0":[107386]},hostproduct_ids:[g],short_description:a,addons:a},{id:48102,name:"ms_onedrive_-_orch",display_name:"MS OneDrive - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n\r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000663\r\n\r\n1. File and Folder Management\r\n- Get File Or Folder\r\n- Rename File Or Folder\r\n- Move File Or Folder\r\n- Create Folder\r\n- Delete File Or Folder\r\n- Attach OneDrive File to Ticket\r\n- Upload Ticket Attachments to OneDrive\r\n\r\n2. Permission Management\r\n- Create Permission\r\n- Create Sharing Link",overview:"Perform operations on Microsoft OneDrive via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20184\u002Flive_cover_art\u002Fthumb\u002Fonedrive_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20184\u002Flive_cover_art\u002Fthumb2x\u002Fonedrive_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:39:09.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:pa,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[140940,371762]},hostproduct_ids:[g],short_description:a,addons:a},{id:37013,name:"docusign_-_orch",display_name:"DocuSign - Orch",description:"The DocuSign app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the DocuSign app you can perform actions for:\r\n\r\n-User Management\r\n-Envelope Management\r\n-Document Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003321\r\n\r\nSaaS Management\r\n\r\nFreshservice’s integration with DocuSign for SaaS Management enables you to track and manage users using DocuSign directly within Freshservice. Integrating with DocuSign enables you to:\r\n\r\nTrack users using DocuSign and how frequently they use it (not just by login, but also by how they create\u002Fupdate files in DocuSign) to identify inactive users for de-provisioning\r\n\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations on account,users,envelopes,attach documents to tickets and manage DocuSign usage.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31073\u002Flive_cover_art\u002Fthumb\u002Fresize_1614003156824048575docusignlogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31073\u002Flive_cover_art\u002Fthumb2x\u002Fresize_1614003156824048575docusignlogo.png"},categories:[ap,aU,ai,aA,cE],type:b,published_at:"2024-05-29T17:32:24.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:qN,ratings_count:t,install_count:304,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[100329,106251,108306,109830,116288,118948,122711,123304,127011,141494,208381,210843,213218,216587,271643,372776,388554]},hostproduct_ids:[g],short_description:a,addons:a},{id:2084,name:"box-freshservice",display_name:"Box",description:"Installing the Box app will ensure that you can easily share large files from the comfort of your service desk. This integration brings to you the following benefits:\r\n- Box integrated with Freshservice provides you an easy way to let your users and agents share large files among themselves without worrying about email attachment limits. \r\n- Box functions as both cloud storage and an online backup service, so you can securely extend your file systems to the cloud as well as attach large files to everything from ticket responses, notes, new problems, changes and releases, solution articles and CMDB records. \r\n- You can also easily track the content history of edited files, as Box records changes made to documents stored within. \r\n- Notifications are even sent to document stakeholders whenever an edit is made. \r\n- Robust sharing capabilities let file sharers dictate exactly how recipients can use their file (just viewing or also editing, sharing, downloading, printing and so on), providing an extra layer of security. \r\n- You can even share files with users who don’t have a Box or Freshservice account.",overview:"Integrating Freshservice with Box will enable you to easily share large files and documents within your service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4802\u002Flive_cover_art\u002Fthumb\u002Fbox.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4802\u002Flive_cover_art\u002Fthumb2x\u002Fbox.png"},categories:[aO,an,P,bx,ai],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:303,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Secure File Sharing",addons:a},{id:38231,name:"azure_cloud_-_orch",display_name:"Azure Cloud - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases, please refer to the documentation available in the following URL:\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000568\r\n\r\n1. Virtual Machine Management\r\n- Get VM Instance Details\r\n- Power Off Instance\r\n- Start Instance\r\n- Redeploy Instance\r\n- Deallocate Instance\r\n- Delete Instance\r\n- Restart Instance\r\n- Resize Instance\r\n- Generalize Instance\r\n- Create Virtual Machine\r\n\r\n2. Disk Management\r\n- Attach Existing Managed Disk\r\n- Get Disk Details\r\n- Detach Disk\r\n- Delete Disk\r\n\r\n3. Public IP Management\r\n- Get Public IP Details\r\n- Delete Public I P\r\n\r\n4. Virtual Network Management\r\n- Get Virtual Network\r\n- Update Virtual Network Tags\r\n- Delete Virtual Network\r\n- Get Subnet\r\n- Delete Subnet\r\n\r\n5. Image Management\r\n- Get Image\r\n- Delete Image\r\n- Create Image From Instance\r\n\r\nOn installing the app with a toggle button enabled, the default service catalog(Under Cloud category) and workflows(Under Tickets Module) will be seeded.\r\n\r\nService Items and Workflows:\r\n - Power on Azure VM\r\n - Power off Azure VM\r\n - Decommission Azure VM\r\n - Resize Azure VM\r\n - Request a new Azure VM *\r\n - Delete Azure Disk",overview:"Perform operations on virtual machines, virtual networks, disks, images and subnets in Azure.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13283\u002Flive_cover_art\u002Fthumb\u002Fresize_1616422718248981714AzureLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13283\u002Flive_cover_art\u002Fthumb2x\u002Fresize_1616422718248981714AzureLogo.png"},categories:[aA],type:b,published_at:"2024-11-13T23:14:43.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:d$,ratings_count:aK,install_count:301,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[103811,106250,108308,123522,126997,161398,205504,222571,371143,404305,483786]},hostproduct_ids:[g],short_description:a,addons:a},{id:158433,name:"jira_connector_1",display_name:"Jira Connector App",description:"Unlock seamless workflows between Jira and Freshservice with our bidirectional integration. Effortlessly integrate Jira Issues into Freshservice Tickets and Changes, ensuring streamlined communication and tracking across platforms. \r\n\r\nWith this integration, you'll be able to: \r\n\r\n1. Automate creation of changes\r\n2. Associate Jira Issues to changes\r\n3. Synchronize information between Tickets and Jira Issues - both ways!\r\n\r\nGet started right away to bring visibility and auditability into Dev workflows!",overview:"Bring Dev teams and IT closer by automating workflows between Freshservice and Jira.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F334851\u002Flive_cover_art\u002Fthumb\u002Fjira-connector.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F334851\u002Flive_cover_art\u002Fthumb2x\u002Fjira-connector.png"},categories:[ce,dG,cw],type:b,published_at:"2024-06-27T11:40:23.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:279,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[385929,409445]},hostproduct_ids:[g],short_description:a,addons:a},{id:2082,name:"bomgar",display_name:"Bomgar",description:"Let your agents reach end-users instantly without worrying about complications like firewalls and network changes with Freshservice’s Bomgar integration. \r\nInstalling the Bomgar app provides:\r\n- Remote troubleshooting via screen-sharing and live chat that lets you quickly and securely identify and solve a user’s problem without spending hours on email or the phone\r\n- Capability to easily start a session right from a ticket description page, a CI attached to a ticket, a CMDB entry or even the self-service portal. \r\n- Live chat lets you answer customer queries instantly. \r\nOverall, installing this app will increase your first call resolution rate and cut down time spent on on-site visits and get you better customer service ratings.",overview:"Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2802\u002Flive_cover_art\u002Fthumb\u002Fbomgar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2802\u002Flive_cover_art\u002Fthumb2x\u002Fbomgar.png"},categories:[ap,bm],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:267,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Secure Remote System Access",addons:a},{id:9938,name:"dynamic_change_fields",display_name:"Dynamic Change Fields",description:"This app helps you quickly configure change property behavior, such as hide and\u002For disable specific fields, based on Workspace selection..\r\n\r\nSample use cases are as follows:\r\n\r\n1. 1. Your service desk manages different types of changes, so there is a need to have distinct fields for each type of change. Form fields for reporting a minor change are different from form fields for reporting an Emergency or Major issue. This app lets you choose the fields you would want to display based on a certain type of change.\r\n\r\n\r\n\r\n2. When you require different change fields for different groups in your company, this app lets you choose the fields you would want to display to different groups.\r\n\r\nNote:\r\n\r\n1. Currently, the app covers the functions for the following fields -\r\nStatus, Impact, Priority, Group, Risk, Change Type, Group, Agent, Planned start date, Planned end date, Department, Category, and custom fields.\r\n\r\n2. The app doesn't cover the functions for the following fields-\r\nSource, Requester email, Description, and Subject fields.",overview:"Dynamically set your change property behavior (show\u002Fhide\u002Fdisable) based on your workspace rules",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8399\u002Flive_cover_art\u002Fthumb\u002Fticket_change.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8399\u002Flive_cover_art\u002Fthumb2x\u002Fticket_change.png"},categories:[Q,aS,O],type:b,published_at:"2024-08-08T14:37:14.000+05:30",options:a,modules:[B],supported_modules:[B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cZ,ratings_count:aK,install_count:266,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[17255,35908,74445,266737,276640,359199,429123]},hostproduct_ids:[g],short_description:a,addons:a},{id:114801,name:"jamf_for_freshservice",display_name:"Jamf for Freshservice",description:"Jamf app in Freshservice lets organizations on the Apple ecosystem sync their macOS, iOS and tvOS devices managed by Jamf Pro into Freshservice asset management. This allows organizations to manage the lifecycle of all their devices in Freshservice, including devices fetched from Jamf. This provides agents the information they need to perform their service desk operations efficiently.\r\n\r\nOnce the assets are synced into Freshservice, it -\r\n\r\n1. Provides a single pane of glass for an asset manager about all their devices in Freshservice, including devices fetched from Jamf.\r\n2. Helps the asset manager gather insights about the asset lifecycle and inventory related reports.\r\n3. Completes the service fulfillment process by tagging the asset to the service request and the user.\r\n4. Brings in better visibility into the issue being faced by the end user (in the form of a ticket) by identifying what devices the end user has.\r\n5. Provides better insights into an asset manager into the financial details of the asset such as costs, warranty and contract expiry information.\r\n\r\nNote:\r\nFor all accounts with 'Workspaces' feature enabled, all assets created by this app will be created in the primary workspace. Know more about Workspaces in the below link.\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000005551-what-is-a-workspace-",overview:"Sync your macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F108411\u002Flive_cover_art\u002Fthumb\u002FJamf_app.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F108411\u002Flive_cover_art\u002Fthumb2x\u002FJamf_app.png"},categories:[ap,aU],type:b,published_at:"2025-01-16T12:17:23.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:fB,ratings_count:bk,install_count:qO,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[331253,438341,532594]},hostproduct_ids:[g],short_description:a,addons:a},{id:2094,name:"cti-freshservice",display_name:"CTI Framework",description:"CTI framework would enable the user to build and integrate telephone system with Freshservice. The integration would provide softphone framework that can be used to build softphone within Freshservice.\r\nA set of basic APIs would facilitate the user to: \r\n- Access customer’s ticket history\r\n- Take call notes\r\n- Create Freshservice ticket from customer calls\r\n- Maintain context for the entire conversation in Freshservice.",overview:"Unify your telephony experience within Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4902\u002Flive_cover_art\u002Fthumb\u002Fcti.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4902\u002Flive_cover_art\u002Fthumb2x\u002Fcti.png"},categories:[N,ad,$],type:x,published_at:"2017-10-27T19:09:41.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:258,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41485,name:"smartsheet_-_orch",display_name:"Smartsheet - Orch",description:"The Smartsheet app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nOrchestration\r\n\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Smartsheet app you can perform actions for:\r\n\r\n-User Management\r\n-Group Management\r\n-Sheet Management\r\n-Row Management\r\n-Discussion Management\r\n-Comment Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003589-installation-guide-for-smartsheet\r\n\r\nSaaS Management\r\n\r\nFreshservice’s integration with Smartsheet for SaaS Management enables you to track and manage users using Smartsheet directly within Freshservice. Integrating with Box enables you to:\r\n\r\n-Track the number of sheets created and owned by smart Smartsheet users.\r\n\r\n-This integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations on Smartsheet users, groups, sheets, rows,comments and manage users usage info .",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58414\u002Flive_cover_art\u002Fthumb\u002Fresize_1621314711587741116smartsheet2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58414\u002Flive_cover_art\u002Fthumb2x\u002Fresize_1621314711587741116smartsheet2x.png"},categories:[ap,aU,aA],type:b,published_at:"2024-05-17T20:44:11.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:250,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[115288,118906,127178,140558,141395,188385,221851,271602,274049,372798]},hostproduct_ids:[g],short_description:a,addons:a},{id:6590,name:"impacted_assets",display_name:"Impacted Assets",description:"During the IT change management lifecycle, change evaluation and planning is a very critical phase. Thus, as a part of change evaluation, it is critical to understand the impact of the change and associated risks.\r\n\r\nThe \"Impacted Assets\" application helps determine the right impact of the change by listing the primary impacted assets along with risk and the assets dependent on the primary assets. It makes things easy by just looking at the change ticket what Service or other assets might be affected due to a change being made in an asset.\r\n\r\nWhat you get is one single view where all the primary impacted assets, along with the dependencies, are listed right on the Change ticket.",overview:"The app provides a view of the primary impact assets along with dependencies assets Changes tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0956\u002Flive_cover_art\u002Fthumb\u002FApp_logo_resized.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0956\u002Flive_cover_art\u002Fthumb2x\u002FApp_logo_resized.png"},categories:[ap,aU],type:b,published_at:"2023-10-25T13:28:28.000+05:30",options:a,modules:[B],supported_modules:[B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:j,install_count:iP,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[8616,275689]},hostproduct_ids:[g],short_description:a,addons:a},{id:53591,name:"freshdesk_support_desk_-_orch",display_name:"Freshdesk - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003779-installation-guide-freshdesk\r\n\r\n1. Agent Management\r\n- Get an Agent by Email\r\n- Get an Agent by ID\r\n- Create an Agent\r\n- Update an Agent\r\n- Delete an Agent\r\n\r\n2. Group Management\r\n- Create a Group\r\n- Get a Group\r\n- Update a Group\r\n- Delete a Group\r\n- Add an Agent(s) in a Group(s) by ID\r\n- Add an Agent(s) in a Group(s) by Email\r\n- Remove an Agent(s) from a Group(s) by ID\r\n- Remove an Agent(s) from a Group(s) by Email\r\n\r\n3. Ticket Management\r\n- Copy Attachments\r\n- Get a Ticket\r\n- Delete a Ticket",overview:"Perform operations on Agents, Groups, and Tickets via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19535\u002Flive_cover_art\u002Fthumb\u002FFreshdesk%20support%20desk_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19535\u002Flive_cover_art\u002Fthumb2x\u002FFreshdesk%20support%20desk_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-20T20:29:18.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:iQ,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[163490,371711]},hostproduct_ids:[g],short_description:a,addons:a},{id:9279,name:"credit_card__social_security_number_masker_1",display_name:jD,description:"Protect your sensitive data such as credit card numbers or US social security numbers in your tickets. This app will obfuscate all but the last 4 digits. The other numbers will show as an \"X\". The data is protected in the Ticket Subject, Description, Private and Public Note.\r\n\r\nWhat's new? \r\nEarlier, this app would mask any 16-digit number. We've now included the LUHN algorithm to identify whether the number is that of a valid credit card or whether the data is a social security number before masking. \r\n\r\nThe following credit card formats are covered by this app.\r\n\r\n4242424242424242 Visa\r\n4000056655665556 Visa (debit)\r\n5555555555554444 Mastercard\r\n2223003122003222 Mastercard (2-series)\r\n5200828282828210 Mastercard (debit)\r\n5105105105105100 Mastercard (prepaid)\r\n378282246310005 American Express\r\n371449635398431 American Express\r\n6011111111111117 Discover\r\n6011000990139424 Discover\r\n30569309025904 Diners Club\r\n38520000023237 Diners Club\r\n3530111333300000 JCB\r\n6200000000000005 UnionPay\r\n\r\nDisclaimer: This app will mask any data that resembles a credit card\u002FSSN number and obfuscation not supported during ticket creation if mandatory ticket fields are configured.",overview:"Protect sensitive data in your tickets by masking credit card and social security numbers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9729\u002Flive_cover_art\u002Fthumb\u002Fif_creditcard_1055079__1_.v3.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9729\u002Flive_cover_art\u002Fthumb2x\u002Fif_creditcard_1055079__1_.v3.png"},categories:[cT,ct,a$],type:b,published_at:"2023-06-26T10:03:23.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fI,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[15434,23035,26625,69481,208057,244537]},hostproduct_ids:[g],short_description:a,addons:a},{id:45595,name:"twilio_-_orch",display_name:"Twilio - Orch",description:"Orchestration apps allow you to automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000648\r\n\r\n1. Message\r\n- Send SMS\r\n- Send MMS\r\n\r\n2. Phone\r\n- Initiate Call",overview:"Perform operations on Twilio via the workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59554\u002Flive_cover_art\u002Fthumb\u002Ftwilio%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59554\u002Flive_cover_art\u002Fthumb2x\u002Ftwilio%20%281%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:41:46.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:fJ,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[131233,370742]},hostproduct_ids:[g],short_description:a,addons:a},{id:19092,name:"automox",display_name:"Automox",description:"Automox is a cloud-native endpoint hardening solution that provides a policy driven approach to enforce OS & third-party software patch management, security and device configurations.\r\nWith Automox integration for Freshservice, you can:\r\n●\tSync device information from Automox to Freshservice\r\n●\tView device health and patch statuses right from within Freshservice\r\n●\tPatch devices, Deploy software and Enforce device policies from Freshservice\r\n\r\nNote: The Automox App will be enhanced to include an Advanced mode, which will disable asset sync functionality while continuing to support endpoint actions if Freshservice account is in advance mode. Set up Automox on the Device42 main appliance.",overview:"Automate your critical and fundamental tasks and enable the IT infrastructure to remain up-to-date.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29091\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29091\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.png"},categories:[cu,M],type:b,published_at:"2023-04-26T11:03:36.000+05:30",options:a,modules:[r,l,D],supported_modules:[l,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dD,ratings_count:j,install_count:eS,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[45687,125468,216807]},hostproduct_ids:[g],short_description:a,addons:a},{id:61247,name:"lansweeper_app_for_freshservice",display_name:"Lansweeper App for Freshservice",description:"Lansweeper (https:\u002F\u002Fwww.lansweeper.com\u002F) is an IT Asset Management solution that gathers hardware and software information of computers and other devices on a computer network for management, compliance and audit purposes. Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their technology assets at all times.\r\n\r\nLansweeper App for Freshservice facilitates users to enrich a ticket or a change request with related assets. This app will fetch the information for associated assets from the Lansweeper based on pre-defined fields of the ticket or change request. App also lets user search assets from Lansweeper directly from Freshservice and select assets important to them.\r\n\r\n# KEY FEATURES\r\n------------------\r\n* Added the feature for the enrichment of Tickets and Change Requests with asset information. With this feature, users will be able to see the information of the associated assets (based on IPs and MACs present in \"Summary\" and \"Description\" fields). Additionally, users will also be able to search assets from Lansweeper directly from Freshservice based on pre-defined fields. Users will be able to select the assets important to them for a particular Ticket\u002FChange Request.",overview:"This App allows you to enrich your Tickets and Change Requests with related and important assets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74216\u002Flive_cover_art\u002Fthumb\u002FApp_icon%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74216\u002Flive_cover_art\u002Fthumb2x\u002FApp_icon%20%281%29.png"},categories:[bj,bA],type:b,published_at:"2023-01-05T09:08:29.000+05:30",options:a,modules:[l,B],supported_modules:[l,B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:am,install_count:iR,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[201383]},hostproduct_ids:[g],short_description:a,addons:a},{id:17919,name:"sla_reminder",display_name:"SLA Reminder",description:"When a ticket is about to breach the SLA, a reminder email about the ticket status can be sent to the corresponding agent by using this app. In this way, you can ensure that the ticket is handled well before the due date.\r\n\r\nThe app lets you choose the time the escalation email is to be sent and the intended recipients in the app settings. Multiple reminders can also be sent for a single ticket so that the agent does not forget the ticket's due date. In addition, you have the option to schedule reminder emails based on Ticket Properties namely Priority, Group, or Type.",overview:"SLA Reminder reminds agents about their ticket status before it breaches the SLA deadline.\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91971\u002Flive_cover_art\u002Fthumb\u002Foutput_onlinepngtools.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91971\u002Flive_cover_art\u002Fthumb2x\u002Foutput_onlinepngtools.png"},categories:[ec,O],type:b,published_at:"2024-02-22T18:27:03.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:g,install_count:iS,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[42312,85278,302423]},hostproduct_ids:[g],short_description:a,addons:a},{id:2075,name:"salesforce-freshservice",display_name:"Salesforce",description:"If you’re using Freshservice in MSP mode, sharing information between your sales and IT teams can be invaluable and here is where the Salesforce integration can help you.\r\nIntegrating Salesforce with Freshservice will have the following benefits: \r\n- Client details and contact information can be imported directly from Salesforce into Freshservice, while you can create, edit and view Freshservice tickets in Salesforce. \r\n- This gives your sales team much better context about the client’s history and current issues with your product or service.",overview:"Integrating Salesforce with Freshservice will easily let you share data between your sales team and your IT service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5702\u002Flive_cover_art\u002Fthumb\u002Fsalesforce.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5702\u002Flive_cover_art\u002Fthumb2x\u002Fsalesforce.png"},categories:[Y,ba,ak,aW,ab,P],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:fo,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:33431,name:"github_-_orch",display_name:"GitHub - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000536\r\n\r\n1. User Management \r\n \r\n- Get user details\r\n- Get a user by email\r\n\r\n2. Organization Management \r\n \r\n- Get organization details\r\n- Create organization invitation by ID\r\n- Create organization invitation by Email\r\n- Update organization details\r\n- Check organization membership for a user\r\n- Remove organization member\r\n- Get Pending organization Invite\r\n\r\n3. Repository Management \r\n \r\n- Create an organization repository\r\n- Get a repository\r\n- Update repository\r\n- Add a repository collaborator\r\n- Remove a repository collaborator\r\n- Get Pending repository Invite\r\n\r\n4. Pull Management\r\n \r\n- Get a pull request\r\n- Create a Pull Request\r\n- Update a pull request\r\n- Merge a pull request\r\n- Create a review comment for a pull request\r\n- Update a review comment for a pull request\r\n- Delete a review comment for a pull request\r\n\r\n5. Branch Management \r\n \r\n- Get a branch\r\n- Create a branch\r\n- Delete a branch\r\n- Get branch protection\r\n- Delete branch protection\r\n\r\n6. Team Management \r\n \r\n- Get a team by name\r\n- Create a team\r\n- Get team membership for a user\r\n- Add or update team membership for a user\r\n- Add or update team repository permissions\r\n- Remove team membership for a user\r\n\r\n7. Outside collaborators\r\n- Convert an organization member to outside collaborator\r\n- Remove outside collaborator from an organization",overview:"Perform operations on users, organizations, repos, branches, and pulls via the Workflow Automator",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13433\u002Flive_cover_art\u002Fthumb\u002FGitHub_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13433\u002Flive_cover_art\u002Fthumb2x\u002FGitHub_Logo.png"},categories:[aA],type:b,published_at:"2024-05-20T20:36:33.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dh,ratings_count:g,install_count:fo,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[88053,92335,97632,106386,108282,122947,127001,374879]},hostproduct_ids:[g],short_description:a,addons:a},{id:25893,name:"freshservice_-_azure_devops_integration",display_name:"Freshservice - Azure DevOps Integration",description:"Freshservice - Azure DevOps Integration app by IntegrateCloud is seamless integration between Freshservice and Azure DevOps.\r\n\r\nFreshservice - Azure DevOps Integration app allows agents to create DevOps work items from Freshservice tickets easily Create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\r\n\r\nThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app,you can also collaborate with your support team.\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements\r\n\r\nFreshService Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\r\n\r\nFreshservice Azure DevOps app by IntegrateCloud also allows syncing of comments,status and other custom fields from Freshservice to Azure DevOps and from Azure DevOps to Freshservice This will help you in increasing the productivity of your team.\r\n\r\nThe Freshservice Azure DevOps app by IntegrateCloud is easy to set up and use. The Freshservice - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, View the History of Work Items, Search and linking Work Items.\r\n\r\nCreate New Work Item \r\n\r\nlets the Freshservice user create a new work item # in the Azure DevOps platform. The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshservice user inputs and selections in the Create new Work Item form work item will be create instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\r\n\r\nLink Existing Work Item \r\n\r\nThe Link button in the Freshservice-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket.\r\n\r\nNotify linked Work Items \r\n\r\nNotify button in Freshservice - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying.\r\n\r\nWork Item History\r\n\r\nThe Freshservice - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\r\n\r\nThis Freshservice - Azure DevOps integration app is available with all Azure DevOps projects.\r\n\r\nWe are providing Advanced features like a system, custom fields, and comments syncing in this app.\r\n\r\nFor advanced features please visit our website at \u003Chttps:\u002F\u002Fintegratecloud.com\u003E\r\n\r\nfor any help related to setup, please visit our support website \u003Chttps:\u002F\u002Fsupport.integratecloud.com\u002Ffreshservice-azure-devops-connector\u003E\r\n\r\n\r\n***NOTE***: This app is available for a trial period of 90 days with all the DevOps projects, also we are providing a free edition of the app with limited features please try using the below link https:\u002F\u002Fwww.freshworks.com\u002Fapps\u002Ffreshservice\u002Fazure_devops_integration_free",overview:"Simple integration between Freshservice and Azure DevOps (VSTS). Create and link your Azure DevOps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39852\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39852\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2023-01-02T12:00:28.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:h,install_count:iT,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[65364]},hostproduct_ids:[g],short_description:"Freshservice-Azure DevOps",addons:a},{id:50933,name:"teamviewer_enterprise_integration-for-freshservice",display_name:ki,description:"Installing the Teamviewer Enterprise Integration for Freshservice will allow you to:\r\n\r\n- Provide remote assistance to your customers to solve complicated issues quickly\r\n- Augmented Reality to provide remote assistance on physical tasks\r\n- Initiate a TeamViewer Remote Support or Assist AR session directly from the ticket page with the click of a button\r\n- Connect unattended to assets in the ticket",overview:"Provide enhanced remote assistance to requesters using TeamViewer in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33905\u002Flive_cover_art\u002Fthumb\u002Ftv_icon_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33905\u002Flive_cover_art\u002Fthumb2x\u002Ftv_icon_400x400.png"},categories:[N,Q,O,a_],type:b,published_at:"2024-05-17T20:37:12.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:iU,productName:I,productId:g,account:ci,platform_details:{"1.0":[],"2.0":[150997,372938]},hostproduct_ids:[g],short_description:a,addons:a},{id:35285,name:"manageengine_admanager_plus",display_name:"ManageEngine ADManager Plus",description:"This integration empowers help desk technicians to manage Active Directory (AD) from within their Freshdesk console. They no longer have to struggle with tools like the ADUC or PowerShell to resolve identity and access management related tickets.\r\n\r\nThe capabilities of this integration include,\r\nStreamlining permission and access management for AD user accounts with the capability to add or remove AD users from security groups to\u002Ffrom the tickets. This also helps update group memberships and permissions with ease.\r\n\r\nA seamless, help-desk-driven user onboarding experience through user provisioning templates. Configure role based access (RBAC) for users right while creating their AD user accounts, right from the Freshdesk console. \r\n\r\nEnables help desk technicians to reset users' AD passwords right from within their help desk console helps to resolve password related tickets instantly. Also enable, disable, lock, unlock and modify the manager and department attributes of a user account from the Freshdesk console. Besides increasing help desk productivity, this also helps boost the organization's productivity as a whole.",overview:"Cut down the turnaround times for IAM tickets by resolving them from within your Freshdesk console.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58253\u002Flive_cover_art\u002Fthumb\u002F400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58253\u002Flive_cover_art\u002Fthumb2x\u002F400x400.png"},categories:[ap,bj,bm,bA],type:b,published_at:"2023-12-29T10:48:45.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cX,ratings_count:j,install_count:fM,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[94867,253701]},hostproduct_ids:[g],short_description:a,addons:a},{id:43952,name:"ssh_-_orch",display_name:"SSH - Orch",description:"Orchestration apps lets you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\n\r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000636\r\n\r\n1. Execute Command\r\n2. Execute Command using Inline connection",overview:"Perform SSH commands on remote Linux machines via Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25934\u002Flive_cover_art\u002Fthumb\u002FSSH_2_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25934\u002Flive_cover_art\u002Fthumb2x\u002FSSH_2_400x400.png"},categories:[aA],type:b,published_at:"2024-05-17T20:43:06.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:j,install_count:iV,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[124797,127005,370745]},hostproduct_ids:[g],short_description:a,addons:a},{id:37852,name:"google_drive_-_orch",display_name:"Google Drive - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000566\r\n\r\n1. File and Folder Management\r\n\r\n- Get File Or Folder\r\n- Create File Or Folder\r\n- Update File Or Folder\r\n- Delete File Or Folder\r\n- Upload Ticket Attachments to Drive\r\n- Attach File to Ticket\r\n- Attach File to Ticket Note\r\n\r\n2. Permission Management\r\n\r\n- Get Permission by ID\r\n- Create Permission\r\n- Update Permission\r\n- Delete Permission",overview:"Perform operations on files and folders.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25873\u002Flive_cover_art\u002Fthumb\u002Fgoogle_drive_publish.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25873\u002Flive_cover_art\u002Fthumb2x\u002Fgoogle_drive_publish.png"},categories:[aA],type:b,published_at:"2024-10-03T11:47:04.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:fN,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[102554,106369,108296,121696,122976,127122,134749,136798,143022,371361,438495]},hostproduct_ids:[g],short_description:a,addons:a},{id:38433,name:"dynamic_form_fill",display_name:"Dynamic Form Fill",description:"Freshservice is being used across different departments in your organization. Each department or Group has specific default values for some ticket fields. This app lets you autofill the ticket fields with respect to specific rules. You can set multiple conditions and multiple field default values in a single rule. This app will increase the agent's productivity.",overview:"Dynamically fill your ticket property values based on your business rules.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33483\u002Flive_cover_art\u002Fthumb\u002FDynamic_Form_Fill_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33483\u002Flive_cover_art\u002Fthumb2x\u002FDynamic_Form_Fill_01.png"},categories:[M,aS,O,ac],type:b,published_at:"2024-09-16T10:39:08.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:ek,ratings_count:j,install_count:iW,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[104407,120733,182013,275165,295240,416742]},hostproduct_ids:[g],short_description:a,addons:a},{id:37946,name:"freshservice_azure_devops_integration",display_name:"Azure DevOps - Freshservice Integration",description:"Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can Create, Link and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshservice - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice - Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support. \r\n\r\nWe also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!\r\n\r\nThe Freshservice - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**. \r\n**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshservice, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.\r\n\r\n**Link Work Item:** Using this button in the Freshservice - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket. \r\n**Notify:** Notify button in Freshservice - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket. These will show up as comments in Azure DevOps. \r\n**-Work Item Log:** In the Freshservice - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshservice ticket.\r\n\r\n**Configure App**:\" This will help to map certain fields between Freshservice and Azure DevOps.\r\n\r\n*Demo link:*\r\nhttps:\u002F\u002Fsupport.devopsintegration.io\u002Fsupport\u002Fsolutions\u002Farticles\u002F82000452119-how-to-use-freshservice-azure-devops-integration-app-\r\n\r\nDocs Link:\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fdocs\u002Ffreshservice-devops\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fapps\u002Ffreshservice-azure-devops-integration\r\n\r\n*The Freshservice - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*",overview:qP,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64973\u002Flive_cover_art\u002Fthumb\u002F400_400_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64973\u002Flive_cover_art\u002Fthumb2x\u002F400_400_icon.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-11-28T00:59:14.000+05:30",options:a,modules:[r,l,B],supported_modules:[l,B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:gO,ratings_count:bQ,install_count:iX,productName:I,productId:g,account:ep,platform_details:{"1.0":[],"2.0":[102840,105909,108054,109483,110647,111284,114231,115442,117775,119181,119796,120938,123831,124674,125998,127098,129350,131109,135353,137353,138280,143540,151863,168495,170536,174399,177735,181295,192377,204424,209031,222355,262140,384818,396931,427463,431063,507014]},hostproduct_ids:[g],short_description:qQ,addons:a},{id:45617,name:"vmware_vcenter_cloud_discovery",display_name:"VMware VCenter Cloud Discovery",description:"The VMware VCenter Cloud Discovery App discovers virtual assets across your VMware VCenter accounts and syncs them into the Freshservice CMDB, providing a single pane of glass to view and manage your cloud resources. The resources discovered today include:-\r\n\r\n - Hosts\r\n - Instances (Virtual Machines)\r\n - Volumes (Disks)\r\n - Datacenter *\r\n - Datastore *\r\n - Networks *\r\n - Resource Pool *\r\n - VMware Templates Discovered under Images",overview:"Discover resources such as Hosts, VMs, Disks across VCenter and sync them into the Freshservice CMDB",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71654\u002Flive_cover_art\u002Fthumb\u002Fvmware-cloud-discovery%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71654\u002Flive_cover_art\u002Fthumb2x\u002Fvmware-cloud-discovery%20%281%29.jpg"},categories:[ap,b$],type:b,published_at:"2024-09-26T13:34:39.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:t,install_count:fD,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[131306,151677,222576,273969,374170,435731]},hostproduct_ids:[g],short_description:a,addons:a},{id:6182,name:"contract_management_1",display_name:jT,description:"Application functionalities,\r\n\r\n1. Admin can define (and modify) contract duration and the alert threshold for each department.\r\n2. Agents can track the remaining contract duration for each department.\r\n3. When the ticket time entries are added\u002Fupdated\u002Fdeleted, the app will update the Contract hours of the department accordingly.\r\n4. The remaining contract duration is highlighted if it goes below the threshold defined for a customer.",overview:"The Contract Management helps the admin track the time spent by support agents for the department.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2816\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2816\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[bi,dF,ai,av,cE],type:b,published_at:"2023-09-12T23:09:32.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eU,productName:I,productId:g,account:aG,platform_details:{"1.0":[],"2.0":[7360,11594,57144,134609,141579]},hostproduct_ids:[g],short_description:a,addons:a},{id:7967,name:"common_from_email_address_1",display_name:"Common From Email Address",description:"End users could reach out to you on multiple email IDs for queries - like IT@yourcompany.com, legal@yourcompany.com, travel@yourcompany.com etc. But you may like all your replies to go only from one specific email ID which may be helpdesk@yourcompany.com.\r\n\r\nWith this app, you can set a common ‘From’ Email Address, so that all your replies will go only from that one specific email address, no matter what email the query was initially sent to.\r\n\r\nThis should make it easier to manage responses to your service desk’s support email.",overview:"This app will allow your agents to reply to customers from one common email address.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7697\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7697\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[M,Q,O,ac],type:b,published_at:"2022-09-24T21:19:25.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eU,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[11865,187553]},hostproduct_ids:[g],short_description:a,addons:a},{id:7388,name:"tic_tac_toe_for_freshservice",display_name:"Tic Tac Toe for Freshservice",description:"“All work and no play makes Jack a dull agent!”\r\n\r\nA lot of tickets bogging you down? Take a quick breather and play Tic Tac Toe on your Freshservice screen itself. That’s right! Presenting the Tic Tac Toe app which makes work more fun. Don’t let your productivity take a hit because of monotony. Knock back some support tickets, beat the computer at Tic Tac Toe, bring your focus back and jump into providing top class customer support again.\r\n\r\nTry the Tic Tac Toe app now! It’s just a click away",overview:"Integrating Tic Tac Toe app with your helpdesk enables you to make customer support more fun.\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8837\u002Flive_cover_art\u002Fthumb\u002FScreen_Shot_2018_09_11_at_12.31.40_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8837\u002Flive_cover_art\u002Fthumb2x\u002FScreen_Shot_2018_09_11_at_12.31.40_PM.png"},categories:[M,ac],type:b,published_at:"2018-09-29T06:18:11.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:h,install_count:iY,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[10338]},hostproduct_ids:[g],short_description:a,addons:a},{id:25324,name:"it_resource_management",display_name:"IT Resource Management",description:"The IT Resource Management app lets your service desk administrator choose critical services\u002Fproducts from the service catalog and map them under one WFH (work from home) kit.\r\n\r\nWhenever IT agents receive a WFH request, they can simply invoke the app, get the list of catalog items to be provisioned and choose them. All the item requests are created and added as a note containing the request link in the ticket created by the requester. The app also allows one-click assignment of assets to the request.",overview:"Enable IT agents react faster by streamlining catalog items & 1-click provisioning within the ticket",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42352\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42352\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage_2.png"},categories:[ap,aU,bj,iZ],type:b,published_at:"2024-06-05T21:26:44.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:b,install_count:fn,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[63540,286031,380679]},hostproduct_ids:[g],short_description:a,addons:a},{id:47679,name:"adobe_sign_-_orch",display_name:"Adobe Sign - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000669\r\n\r\n1. Document Management\r\n- Create Agreement\r\n- Update Agreement\r\n- Update Agreement State\r\n- Get Agreement By Id\r\n- Lookup Agreement By Name\r\n- Attach Agreement to FS Ticket Note\r\n- Create Ticket With Attachment as Agreement\r\n\r\n2. User Management\r\n- Create User\r\n- Update User\r\n- Lookup User By Email\r\n- Get User By Id\r\n- Activate \u002F Deactivate User",overview:"Perform operations on Adobe Sign via the Workflow Automator",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97674\u002Flive_cover_art\u002Fthumb\u002Fadobe%20aign_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97674\u002Flive_cover_art\u002Fthumb2x\u002Fadobe%20aign_2x.png"},categories:[aA],type:b,published_at:"2024-05-17T20:39:26.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:g,install_count:fn,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[139557,371097]},hostproduct_ids:[g],short_description:a,addons:a},{id:2071,name:"freshbooks-freshservice",display_name:"Freshbooks",description:"Installing the FreshBooks app for Freshservice will let you easily track time on tasks and tickets, and generate invoices. The Freshbooks integration with Freshservice will:\r\n- Let you track exactly how much time your agents spend on tickets and tasks, even allowing you to generate logs and timesheets. \r\n- Enable agents to plan better when logging their activities. Also, managers will receive insight into how effectively their teams are running. \r\n- Let you raise invoices based on activity logs and timesheets, cutting out the necessity for a separate invoicing software.",overview:"Track time on tasks and tickets, and easily generate invoices by integrating FreshBooks to Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1702\u002Flive_cover_art\u002Fthumb\u002Ffreshbooks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1702\u002Flive_cover_art\u002Fthumb2x\u002Ffreshbooks.png"},categories:[d_,bi,av],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:h,install_count:fm,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:28153,name:"device42_for_freshservice",display_name:"Device42 for Freshservice",description:"To truly empower your IT Service Management (ITSM) team, having up-to-date Configuration Item (CI) data is vital for faster incident resolution and more efficient change control. With Device42’s comprehensive agentless autodiscovery, organizations gain a competitive edge by equipping ITSM teams with the insights to confidently and precisely navigate their Hybrid IT environments.\r\n\r\nDevice42’s agentless autodiscovery and dependency mapping seamlessly integrates with Freshservice, automatically delivering an accurate inventory of your Hybrid IT infrastructure—spanning physical, virtual, and cloud servers, containers, network components, software, services, end-user devices, and their relationships.\r\n\r\nThis integration helps your ITSM team efficiently manage complex infrastructures, accelerating operations and enabling more informed decision-making.\r\n\r\nKey Features\r\n- Gain full visibility into CIs across your IT infrastructure with Device42 synchronized to Freshservice.\r\n- Effortlessly link IT assets to Freshservice service requests and see all issues tied to a specific CI, along with its details.\r\n- Gain a clear understanding of upstream and downstream dependencies before a change occurs to accelerate mean-time-to-resolution (MTTR) and derisk change control.\r\n- Custom, advanced reporting and dashboards to support audit and compliance efforts and software asset management.\r\n- Leverage Device42’s powerful Data Center Infrastructure Management (DCIM) features, including visual room and rack layouts, cable management, and more.\r\n- Get better IP Address Management (IPAM) with effortless syncing of all your network and IP address details.\r\n- Device42 integrates seamlessly with leading IT management tools, providing a single source of truth to boost efficiency and service quality.",overview:"Easily populate your Freshservice CMDB with CIs from Device42’s comprehensive discovery.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35182\u002Flive_cover_art\u002Fthumb\u002F200%20x%20200-white.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35182\u002Flive_cover_art\u002Fthumb2x\u002F200%20x%20200-white.png"},categories:[ap,b$],type:b,published_at:"2024-12-05T12:56:23.000+05:30",options:a,modules:[r,D],supported_modules:[D],uses_gen_ai:X,freddy_ai_compliance:X,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:i_,productName:I,productId:g,account:qR,platform_details:{"1.0":[],"2.0":[71337,79184,126401,148962,167826,505390]},hostproduct_ids:[g],short_description:a,addons:a},{id:65286,name:"beyondtrust-for-freshservice",display_name:nO,description:"Installing BeyondTrust app provides:\r\n• Easily start a BeyondTrust session from the ticket description page.\r\n• Get the chat details as a private note at end of the session.\r\n• Get hostname configured \"BeyondTrust Representative Console File\" from the asset details page.",overview:"BeyondTrust with Freshservice will bring remote desktop assistance into your service desk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68256\u002Flive_cover_art\u002Fthumb\u002FBeyondTrust.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68256\u002Flive_cover_art\u002Fthumb2x\u002FBeyondTrust.jpg"},categories:[N,a_],type:b,published_at:"2023-08-27T10:28:36.000+05:30",options:a,modules:[r,l,D],supported_modules:[l,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:kb,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[219473,221346,222208,264087]},hostproduct_ids:[g],short_description:a,addons:a},{id:jq,name:"freshrelease",display_name:j_,description:"Freshrelease is a modern agile project management software for high velocity teams from Freshworks. This integration helps companies deliver moments of WOW to their employees and customers by bringing IT support and development teams closer and resolving issues faster.\r\n\r\nSign up for Freshrelease today at https:\u002F\u002Fwww.freshworks.com\u002Fagile-project-management-software\r\n\r\nBenefits of integrating with Freshrelease:\r\n1. Support agents can easily create issues reported by customers as bugs, feature requests, etc in Freshrelease.\r\n2. Agents get visibility into associated bug or feature request's status, owner and release date right within the ticket. No more hopping between your issue tracker and Freshservice.\r\n3. Developers using Freshrelease also get complete context of the associated ticket right within Freshrelease work items.\r\n4. Agents are notified via private notes whenever status of associated work item is updated in Freshrelease.",overview:"Track incoming tickets as bugs, stories, etc. easily by integrating Freshservice with Freshrelease.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54021\u002Flive_cover_art\u002Fthumb\u002FFR_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54021\u002Flive_cover_art\u002Fthumb2x\u002FFR_logo_400x400.png"},categories:[ah,aX,aw],type:b,published_at:"2019-05-28T13:18:15.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:149,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[24205,31965,37938]},hostproduct_ids:[g],short_description:a,addons:a},{id:36043,name:"google_chat_-_orch",display_name:"Google Chat - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000532\r\n\r\n1. Space Management\r\n- Get Space\r\n- Get Space by Display Name\r\n- Get Members from Space\r\n- Get Human Member by Display Name\r\n- Get Message\r\n- Create Message\r\n- Update Message\r\n- Delete Message",overview:"Perform operations on spaces in Google Chat via the Workflow Automator",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34063\u002Flive_cover_art\u002Fthumb\u002FChat__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34063\u002Flive_cover_art\u002Fthumb2x\u002FChat__1_.png"},categories:[aA],type:b,published_at:"2024-05-20T20:35:13.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:qS,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[97453,106422,108283,123022,127088,371357]},hostproduct_ids:[g],short_description:a,addons:a},{id:60430,name:"azure_devops_integration_free",display_name:"Azure DevOps-FreshService Connector FREE",description:"Azure DevOps-FreshService Connector FREE app by IntegrateCloud is seamless integration between Freshservice and Azure DevOps.\r\n\r\nAzure DevOps-FreshService Connector FREE app allows agents to create DevOps work items from Freshservice tickets easily Create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app.\r\n\r\nThey can use this app to search, link existing work items and notify Azure DevOps work items. Using this app,you can also collaborate with your support team.\r\nWe also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements\r\n\r\nFreshService Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself.\r\n\r\nFreshservice Azure DevOps app by IntegrateCloud also allows syncing of comments,status and other custom fields from Freshservice to Azure DevOps and from Azure DevOps to Freshservice This will help you in increasing the productivity of your team.\r\n\r\nThe Freshservice Azure DevOps app by IntegrateCloud is easy to set up and use. The Freshservice - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, View the History of Work Items, Search and linking Work Items.\r\n\r\nCreate New Work Item \r\n\r\nlets the Freshservice user create a new work item # in Azure DevOps platform. The Support Agent can select a different typeof fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshservice user inputs and selections in the Create new Work Item form work item will be create instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app.\r\n\r\nLink Existing Work Item \r\n\r\nThe Link button in the Freshservice-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket.\r\n\r\nNotify linked Work Items \r\n\r\nNotify button in Freshservice - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying.\r\n\r\nWork Item History\r\n\r\nIn the Freshservice - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items.\r\n\r\nThis Freshservice - Azure DevOps integration app is available with all Azure DevOps projects and limited support.\r\n\r\nAdvanced features like custom fields and comments syncing are not supported in this free edition.\r\n\r\nFor advanced features please visit our website at \u003Chttps:\u002F\u002Fintegratecloud.com\u003E\r\n\r\nfor any help related to setup, please visit our support website \u003Chttps:\u002F\u002Fsupport.integratecloud.com\u002Ffreshservice-azure-devops-connector\u003E",overview:"Azure DevOps integration app is seamless integration between Freshservice and Azure DevOps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03406\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03406\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2022-11-30T22:17:26.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:co,install_count:qS,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[197639]},hostproduct_ids:[g],short_description:"Azure DevOps-FreshService Connector",addons:a},{id:29418,name:"return_to_work",display_name:"Return to work",description:"With employees returning back to work, it’s of prime importance to induct your workforce safely by adhering to all necessary precautions while also managing your processes remotely. \r\n\r\nWith Freshservice’s return to work app, safely induct employees back into their workspaces with robust workflows and tailor-made features to ensure the safe return of your employees. Using this app you can: \r\n\r\nStreamline approvals and health checks for employees’ return.\r\nEnsure health screening of employees at entries and exits.\r\nManage the provisioning of PPEs and workspaces for in-house employees",overview:"Prepare your workplace to reopen safely with Freshservice's Return-to-Work app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81492\u002Flive_cover_art\u002Fthumb\u002FReturn_to_work___App_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81492\u002Flive_cover_art\u002Fthumb2x\u002FReturn_to_work___App_Icon.png"},categories:[ap,aU,eJ,aa,M],type:b,published_at:"2020-07-16T17:53:11.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:139,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[75116]},hostproduct_ids:[g],short_description:a,addons:a},{id:55638,name:"pagerduty_-_orch",display_name:"PagerDuty - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000731\r\n\r\n1. User Management\t\r\n- Create A User\r\n- Delete A User\r\n- Get A User By An Email\r\n- Get A User By Id\r\nUpdate A User\r\n\r\n2. Service Management\t\r\n- Get A Service By Name\r\n\r\n3. Escalation Policy Management\t\r\n- Get An Escalation Policy By Name\r\n\r\n4. Incident Management\t\r\n- Acknowledge An Incident\r\n- Add Note To An Incident\r\n- Create An Incident\r\n- Escalate An Incident\r\n- Get An Incident\r\n- Reassign An Incident\r\n- Resolve An Incident\r\n- Snooze An Incident\r\n- Update An Incident",overview:"Perform operations on users, incidents, service and escalation policy .",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83655\u002Flive_cover_art\u002Fthumb\u002FPagetduty_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F83655\u002Flive_cover_art\u002Fthumb2x\u002FPagetduty_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-10-03T11:48:04.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fP,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[173979,196024,371663,438538]},hostproduct_ids:[g],short_description:a,addons:a},{id:96010,name:"bamboohr_connector",display_name:"BambooHR Connector App",description:"NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers. \r\n\r\nFreshservice and Bamboo HR users can now integrate their accounts, start syncing their user data between the two apps, and help the employee records stay updated and consistent via this integration. \r\n\r\nIntegrate Bamboo HR with Freshservice to \r\n1. Sync user data between the two apps around employee information \r\n2. Automate employee workflows out-of-the-box (like onboarding) that require minimal technical bandwidth \r\n3. Customize OOTB workflows based on account-specific requirements\r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000008939-freshservice-integration-with-bamboohr-connector-a-upcoming-",overview:"Automate workflows between Freshservice and BambooHR. Available for Pro and Enterprise plans only.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01069\u002Flive_cover_art\u002Fthumb\u002FBambooHR_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01069\u002Flive_cover_art\u002Fthumb2x\u002FBambooHR_Logo.png"},categories:[ah,cY,bL,dc,aQ],type:b,published_at:"2024-11-12T16:25:48.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:g,ratings_count:x,install_count:fP,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[307491,426730,484175]},hostproduct_ids:[g],short_description:a,addons:a},{id:88048,name:"attachment_viewer_3",display_name:jY,description:"Say goodbye to the hassle of downloading attachments – Attachment Viewer brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity.\r\n\r\nThis is the free version of the app. We do have an app called Attachment Viewer PLUS with enhanced functionality. Functionalities include:\r\n\r\n- Retrieving attachments from conversations.\r\n- Downloading all attachments on a ticket.\r\n- Downloading individual attachments.\r\n- Searching for attachments on a ticket.\r\n\r\nKey Features:\r\nInstant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal.\r\n\r\nEffortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information.\r\n\r\nTime-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively.\r\n\r\nNote: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace.\r\n\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fwww.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity, we are able to help you with your own custom solutions, integrations and apps.\r\n\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Unlock the power of seamless efficiency with our revolutionary Freshservice app Attachment Viewer.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84088\u002Flive_cover_art\u002Fthumb\u002Fattachment_preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84088\u002Flive_cover_art\u002Fthumb2x\u002Fattachment_preview.png"},categories:[aa,M],type:b,published_at:"2024-05-29T17:16:08.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:x,install_count:125,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[293864,384555]},hostproduct_ids:[g],short_description:a,addons:a},{id:2077,name:"pivotal_tracker-freshservice",display_name:"Pivotal Tracker",description:"Installing Pivotal Tracker app with Freshservice will provide benefits such as: \r\n- Agents can create stories in Pivotal Tracker based on incoming tickets from Freshservice. \r\n- The status of the stories and the updates are added as notes in these tickets and can be easily tracked.",overview:"Integrating Pivotal Tracker with Freshservice will provide a project planning tool for easy team collaboration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7702\u002Flive_cover_art\u002Fthumb\u002Fpivotal_tracker.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7702\u002Flive_cover_art\u002Fthumb2x\u002Fpivotal_tracker.png"},categories:[ah,aX,aw],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kp,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:35553,name:"ola",display_name:"OLA",description:"Here are some things you can do with the app :\r\n\r\n1. Configure multiple OLA policies for each group and set the escalation reminders when the group does not respond or resolve the ticket on time.\r\n\r\n2. Generate a report for each group and export the same as a PDF\u002FCSV\r\n\r\n3. Create multiple Scheduled reports.\r\n\r\n4. Edit or Delete the scheduled report.\r\n\r\n5. On the ticket level, view if the OLA is breached or not for the current group.",overview:"Set the Operational Level Agreement (OLA policies) and escalation reminders for groups. \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35553\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35553\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[bj,gC,ec,O],type:b,published_at:"2024-04-08T11:12:11.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:hk,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[95747,111517,213565,338453]},hostproduct_ids:[g],short_description:a,addons:a},{id:10709,name:"freshsales-for-freshservice",display_name:bF,description:"Below are the key features of this integration: \r\n In Freshservice, agents can perform the following:\r\n\r\n * Freshservice can view the Freshsales' leads, contacts, deals(recent 5 deals), and accounts that are linked to the customer who has raised a ticket. \r\n * Freshsales info will be shown at ticket detail pages of Freshservice helping agents to provide contextual support.",overview:"View your customers' complete information stored in Freshsales without moving out of Freshservice. Install this app to enable highly synergetic workflows between your sales and service teams.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90701\u002Flive_cover_art\u002Fthumb\u002Ffreshsales_dew.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90701\u002Flive_cover_art\u002Fthumb2x\u002Ffreshsales_dew.png"},categories:[Y,ak,az],type:b,published_at:"2019-03-13T15:33:59.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:112,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[19650]},hostproduct_ids:[g],short_description:a,addons:a},{id:139834,name:"github_connector",display_name:"Github Connector App",description:"Unlock seamless workflows between Github and Freshservice with our bidirectional integration. Effortlessly integrate Github Pull Requests into Freshservice Changes, ensuring streamlined communication and tracking across platforms. \r\n\r\nWith this integration, you’ll be able to: \u2028\r\n1. Automate creation of changes\r\n2. Associate Github PRs to changes\r\n\r\nGet started right away to bring visibility and auditability into Dev workflows!",overview:"Bring Dev teams and IT Ops teams closer by automating workflows between Freshservice and Github.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F438931\u002Flive_cover_art\u002Fthumb\u002Fgithub%20logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F438931\u002Flive_cover_art\u002Fthumb2x\u002Fgithub%20logo%20%281%29.png"},categories:[ce,dG,cw],type:b,published_at:"2024-06-27T11:40:08.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:eY,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[362371,409444]},hostproduct_ids:[g],short_description:a,addons:a},{id:41283,name:"aws_lambda_-_orch",display_name:"AWS Lambda - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000610\r\n\r\n1. Function Management\r\n- Invoke Function\r\n- Invoke Async Function\r\n- Delete Function\r\n- Get Function\r\n- Add Permission\r\n- Create Alias\r\n- Delete Alias\r\n- Get Alias\r\n- Update Alias",overview:"Perform operations on AWS Lambda Functions via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38214\u002Flive_cover_art\u002Fthumb\u002FAWS_Lambda_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38214\u002Flive_cover_art\u002Fthumb2x\u002FAWS_Lambda_2x.png"},categories:[aA],type:b,published_at:"2024-06-19T21:41:17.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cN,ratings_count:h,install_count:ks,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[114436,122716,123303,126996,142878,144351,175990,371127,404301]},hostproduct_ids:[g],short_description:a,addons:a},{id:40975,name:"jumpcloud_-_orch",display_name:"Jumpcloud - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n\r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000607\r\n \r\n1. User Management\r\n\r\n- Create User\r\n- Get User\r\n- Delete User\r\n- Update User\r\n- Expire User Password\r\n- Unlock User Account\r\n- Lookup User By Username\r\n- Lookup User By Email\r\n- Reset User's MFA Token\r\n\r\n2. Group Management\r\n\r\n- Create Group\r\n- Update Group\r\n- Add Group Member\r\n- Remove Group Member \r\n- Add Members to Multiple Groups\r\n- Remove Members From Multiple Group\r\n- Get Group\r\n- Delete Group",overview:"Perform Operations on User and Groups ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57904\u002Flive_cover_art\u002Fthumb\u002Fjumpcloud_icon_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57904\u002Flive_cover_art\u002Fthumb2x\u002Fjumpcloud_icon_2x.png"},categories:[aA],type:b,published_at:"2024-05-20T20:29:34.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:106,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[113048,122916,126051,127007,128206,141224,371370]},hostproduct_ids:[g],short_description:a,addons:a},{id:37192,name:"webex",display_name:"Webex",description:"Webex meeting is a virtual conferencing software that allows you to virtually meet with other people.\r\n\r\nWebex integration allows the Freshservice agents to resolve issues faster through direct interaction with the customer or internal teams\r\n\r\nWith the Webex app, you can\r\n1. Generate Webex meeting URL in ticket details page and send it to relevant stakeholders\r\n2. Multiple agents in an organization can host concurrent Webex meetings\r\n3. Use audio, video, and screen sharing features for a better understanding of customers’ issue\r\n4. Option to view or listen to the recording of the meeting on the ticket\r\n\r\nUseful links:\r\nhttps:\u002F\u002Fessentials.webex.com\u002F\r\nhttps:\u002F\u002Fwww.webex.com\u002Fvideo-conferencing\r\nhttps:\u002F\u002Fwww.webex.com\u002Fvideo-recording.html",overview:"Webex app enables agents to schedule instant meetings with customers directly from Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29173\u002Flive_cover_art\u002Fthumb\u002FWebp.net_resizeimage__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29173\u002Flive_cover_art\u002Fthumb2x\u002FWebp.net_resizeimage__1_.png"},categories:[N,a_],type:b,published_at:"2024-03-13T18:12:46.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:kv,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[100897,103126,320607]},hostproduct_ids:[g],short_description:a,addons:a},{id:2083,name:qT,display_name:qT,description:"ESNs like Yammer that allow your employees to network informally usually lead to the IT support team getting a certain number of requests or complaints from this route. Often, there’s a dedicated IT Support group on the network. The primary benefits of this integration are as follows:\r\n- Freshservice’s Yammer integration lets you automatically create tickets and ticket notes from Yammer posts, as well as broadcast service desk announcements on Yammer. \r\n- As information is synced between the apps, agents and users can respond via either — a reply or note on a Freshservice ticket will appear as a comment on the corresponding Yammer post, while replies on the Yammer thread will appear as notes on the ticket.",overview:"Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3802\u002Flive_cover_art\u002Fthumb\u002Fyammer.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3802\u002Flive_cover_art\u002Fthumb2x\u002Fyammer.png"},categories:[N,ad,aa,M],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:kx,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:36514,name:"freshworks_crm-for-freshservice",display_name:"Freshworks CRM",description:"Below are the key features of this integration: \r\n In Freshservice, agents can perform the following:\r\n * Freshservice agent can view the Freshsales Suite contacts, deals(recent 5 deals), and accounts that are linked to the customer who has raised a ticket. \r\n * Freshsales Suite information will be shown on ticket detail pages of Freshservice helping agents to provide contextual support.",overview:"View your customers' information stored in Freshsales Suite without moving out of Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41563\u002Flive_cover_art\u002Fthumb\u002FFCRM_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41563\u002Flive_cover_art\u002Fthumb2x\u002FFCRM_01.png"},categories:[Y,ak],type:b,published_at:"2023-05-17T08:53:36.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bP,ratings_count:g,install_count:101,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[98866]},hostproduct_ids:[g],short_description:a,addons:a},{id:63834,name:"zoho_assist-for-freshservice",display_name:qU,description:"Zoho Assist lets you initiate remote support sessions, whether immediate or scheduled, to access and troubleshoot your customer's computer straight from Freshservice tickets.\r\n\r\nOnce a remote support session is complete, you can update the ticket status and add notes to every ticket.\r\n\r\nYou can perform various operations on your customer's computer during a session, like:\r\n\r\nTransfer files to your customer's computer\r\nNavigate between multiple monitors of the remote customer\r\nChat with your customer at anytime during a live session\r\nRemotely reboot and reconnect to the computer\r\nUse Ctrl+Alt+Del on the remote computer",overview:"A cloud-based remote support system that allows technicians to start or schedule support sessions",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43836\u002Flive_cover_art\u002Fthumb\u002FAssist-logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43836\u002Flive_cover_art\u002Fthumb2x\u002FAssist-logo.jpg"},categories:[N,aj,a_],type:b,published_at:"2023-07-27T16:06:19.000+05:30",options:a,modules:[l,D],supported_modules:[l,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:kB,productName:I,productId:g,account:qU,platform_details:{"1.0":[],"2.0":[213026,220361,236654]},hostproduct_ids:[g],short_description:a,addons:a},{id:20959,name:"desktop_central",display_name:"Endpoint Central (formerly Desktop Central)",description:"Using Endpoint Central, Freshservice agents can perform the following unified endpoint management functionalities right from the ticket window:\r\n\r\n1. Deploy business-critical applications at the touch of a button using 5000+ pre-defined software packages. \r\n2. Remote support of mobile devices and laptops\u002Fdesktops with integrated chat\u002Fvoice\u002Fvideo calls.\r\n3. Troubleshoot collaboratively with other technicians and record remote sessions for IT audits. \r\n4. Remotely manage processes, services, registry, files, shares, and printers. \r\n5. Access command prompt of the remote computer and execute commands seamlessly. \r\n6. Conduct operations such as lock, restart and hibernate to expend power judiciously. \r\n7. Remotely wake computers to perform on-demand operations.\r\n8. Track the inactive systems in your network and perform a remote shutdown operation to save energy.",overview:"Meet your SLAs effortlessly by performing endpoint management activities from the ticket window.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95902\u002Flive_cover_art\u002Fthumb\u002F400%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95902\u002Flive_cover_art\u002Fthumb2x\u002F400%281%29.png"},categories:[ap,eh,dt],type:b,published_at:"2024-11-21T14:32:51.000+05:30",options:a,modules:[l,D],supported_modules:[l,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:ek,ratings_count:aK,install_count:ho,productName:I,productId:g,account:"eczohocorp",platform_details:{"1.0":[],"2.0":[51587,105867,196821,284438,459322]},hostproduct_ids:[g],short_description:a,addons:a},{id:37397,name:"box_-_orch",display_name:"Box - Orch",description:"The Box app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nOrchestration\r\n\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Box app you can perform actions for:\r\n- User Management\r\n- Group Management\r\n- Document Management\r\n- Document sharing\r\n- Folder Management\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003337\r\n\r\n\r\nSaaS Management\r\n\r\nFreshservice’s integration with Box for SaaS Management enables you to track and manage users using Box directly within Freshservice. Integrating with Box enables you to:\r\n- Track users using Box and how frequently they use Box (not just by login, but also create\u002Fupdate files in Box) to \r\nidentify inactive users for de-provisioning\r\n\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations on Box users, groups, files, and folders and manage Box usage in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79373\u002Flive_cover_art\u002Fthumb\u002Fbox_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79373\u002Flive_cover_art\u002Fthumb2x\u002Fbox_logo.jpg"},categories:[ap,aU,bx,ai,aA],type:b,published_at:"2024-05-20T20:31:17.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:ho,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[101464,106266,108327,113205,113641,140504,141407,216521,271644,274051,372784]},hostproduct_ids:[g],short_description:a,addons:a},{id:11063,name:"vsts",display_name:kD,description:"By installing this app, you get the following benefits:\r\n\r\n1. Agents can create work items from the ticket details sidebar in Freshservice. By selecting the project and work item type, Freshservice tickets appear as work items on VSTS.\r\n2. Once the work item is created and mapped with a ticket, any note\u002Freply made to the Freshservice tickets will be fetched and added in VSTS automatically.\r\n3. Any status change in VSTS will automatically reflect in the corresponding Freshservice tickets and vice versa. Status configuration can be provided in the app config stage.\r\n4. Work items in VSTS can also be created via other sources; if the subject name matches the configured subject in the app config, it will create a work item in the specific project.\r\n5. Agents can link an existing Freshservice ticket to one work item in Azure DevOps (VSTS).\r\n6. Agents can unlink the work item in Azure DevOps (VSTS) from the Freshservice ticket which is already linked.\r\n7. Support for multiple VSTS processes.\r\n\r\nNote: This app supports only ticket type - Incident and Service Request",overview:"VSTS app helps you to create workitem from Freshservice ticket into VSTS for easier tracking",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36011\u002Flive_cover_art\u002Fthumb\u002Fvsts.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36011\u002Flive_cover_art\u002Fthumb2x\u002Fvsts.png"},categories:[ah,ew,ce,cw,aw],type:b,published_at:"2024-03-26T11:17:32.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:kE,productName:I,productId:g,account:fv,platform_details:{"1.0":[],"2.0":[21087,27295,67602,74442,330266]},hostproduct_ids:[g],short_description:a,addons:a},{id:48434,name:"freshdesk_contact_center_-_orch",display_name:"Freshcaller - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\n\r\nThis is a non-metered app, which means that actions taken via the app will not consume any orchestration transactions.\r\n\r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000671\r\n\r\nUsers:\r\n Create User\r\n Get User\r\n Get User By Email\r\nTeams:\r\n Create Team\r\n Update Team\r\n Fetch Team\r\n Get Team by Name\r\n Add users to a team\r\n Remove user from a team",overview:"Perform operations on users and teams via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43484\u002Flive_cover_art\u002Fthumb\u002Fimage.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43484\u002Flive_cover_art\u002Fthumb2x\u002Fimage.png"},categories:[aA],type:b,published_at:"2024-05-17T20:38:21.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:gD,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[142026,149749,371342]},hostproduct_ids:[g],short_description:a,addons:a},{id:62311,name:"splashtop_sos_with_service_desk_support_",display_name:"Splashtop SOS (with Service Desk support)",description:"Splashtop SOS is the advanced version of Splashtop On-Demand Support application which is also listed in Freshservice marketplace. The basic functions are the same, except Splashtop SOS provides deeper integration with Splashtop Service Desk technician console.\r\n\r\nWith the integration, you can easily initiate a remote desktop connection to your users’ computers to provide support directly from within Freshservice tickets. It takes only a few clicks to start a session. After the support case ends, a record of the remote session is automatically inserted in the ticket. Your users need not have any pre-installed software for all this to work.\r\n\r\nSplashtop SOS is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security. \r\n\r\nKey features:\r\n•\tEasily start a remote session to connect to the user’s computer from within a ticket.\r\n•\tFull Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.\r\n•\tAutomatically insert the session logs in the ticket after closing the support session.\r\n•\tRemote sessions are fully encrypted.\r\n•\t(Service Desk) Easier access to Service Desk technician console\r\n•\t(Service Desk) Manage all support sessions on Service Desk technician console.",overview:"Remote Access your user's computers right from within your ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11326\u002Flive_cover_art\u002Fthumb\u002FSOS_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11326\u002Flive_cover_art\u002Fthumb2x\u002FSOS_400x400.png"},categories:[N,a_],type:b,published_at:"2023-01-11T13:47:23.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:b,install_count:kK,productName:I,productId:g,account:fK,platform_details:{"1.0":[],"2.0":[205995]},hostproduct_ids:[g],short_description:a,addons:a},{id:7764,name:"zoom_-_concurrent_meetings",display_name:"Zoom - Concurrent Meetings",description:"Integrating Zoom with Freshservice Mint UI improves agent’s communication with the customer by scheduling instant Zoom meeting. Agents can use their Zoom login credentials and host concurrent Zoom meetings with customers in your Freshservice account.\r\n\r\nZoom integration allows support agents to resolve issues faster through direct interaction with the customer:\r\n* Generate Zoom meeting URL in ticket details page and send it to customer\r\n* Multiple agents in an organization can host concurrent zoom meetings \r\n* Use audio, video, and screen sharing features for a better understanding of customers’ issue\r\n* Request remote control of customers’ screen\r\n\r\n\r\nUseful links:\r\nhttps:\u002F\u002Fartissol.freshdesk.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F32000033218",overview:"Zoom integration enables multiple agents to schedule concurrent Zoom meetings with customers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4677\u002Flive_cover_art\u002Fthumb\u002Fzoom_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4677\u002Flive_cover_art\u002Fthumb2x\u002Fzoom_logo.png"},categories:[N,a_],type:b,published_at:"2023-01-13T11:09:05.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:qV,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[11370,201135]},hostproduct_ids:[g],short_description:a,addons:a},{id:33435,name:"credit_card_and_social_security_number_masker",display_name:"Credit Card and Social Security Number Masker",description:"This app will protect sensitive customer data such as credit card or Social Security numbers that are mentioned in tickets. The app will obfuscate all but the last 4 digits of the numbers; the other digits will be masked by an ‘X’. The data is protected in the Ticket Subject, Description, Private and Public Note. The app may also be configured to ignore masking numbers that start with a particular sequence of digits e.g. 99 if needed. The app can be configured to ignore masking for email tickets with subjects that match a certain set of keywords. The keywords must be entered as comma-separated values in the installation page.\r\n\r\nWhat's new? \r\nEarlier, this app would mask any 16-digit number. We've now included the LUHN algorithm to identify whether the number is that of a valid credit card or whether the data is a social security number before masking. \r\n\r\nThe following credit card formats are covered in this app:\r\n\r\n4242424242424242 Visa\r\n4000056655665556 Visa (debit)\r\n5555555555554444 Mastercard\r\n2223003122003222 Mastercard (2-series)\r\n5200828282828210 Mastercard (debit)\r\n5105105105105100 Mastercard (prepaid)\r\n378282246310005 American Express\r\n371449635398431 American Express\r\n6011111111111117 Discover\r\n6011000990139424 Discover\r\n30569309025904 Diners Club\r\n38520000023237 Diners Club\r\n3530111333300000 JCB\r\n6200000000000005 UnionPay\r\n\r\nDisclaimer: This app will mask any data that resembles a credit card\u002FSocial Security number.",overview:"Hide sensitive data such as credit card numbers or Social Security numbers in Freshservice tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53433\u002Flive_cover_art\u002Fthumb\u002Ficonfinder_website___credit_card_3440829.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53433\u002Flive_cover_art\u002Fthumb2x\u002Ficonfinder_website___credit_card_3440829.png"},categories:[M,ac],type:b,published_at:"2024-12-18T18:56:55.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:qV,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[88064,435431,510959]},hostproduct_ids:[g],short_description:a,addons:a},{id:130243,name:"chatgpt_assist_1",display_name:"ChatGPT Assist",description:"Instantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Freshservice Help Center.\r\n\r\nThe ChatGPT AI integration with Freshservice enables you to automate customer interactions and provide instant, personalized support, all within the Freshservice platform. Here are the key features of integrating a ChatGPT AI with IntegrateCloud:\r\n\r\nAutomated responses: The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\r\n\r\nSeamless handoff to agents: When a customer query requires human intervention or if the ChatGPT AI cannot address the issue effectively, it can seamlessly transfer the conversation to a live agent within Freshservice. This ensures a smooth transition and prevents customers from having to repeat their concerns. This enables your support team to track and manage the issue effectively and provide timely resolution.\r\n\r\nKnowledge base integration: You can integrate the ChatGPT AI with Freshservice’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention.\r\n\r\nReal-time customer data: The ChatGPT AI integration with Freshservice allows you to access customer data from Freshservice within the ChatGPT AI conversation. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\r\n\r\nReporting and analytics: The integration provides valuable insights into ChatGPT AI performance, customer satisfaction, and agent productivity. This data helps you optimize your ChatGPT AI strategy and improve the overall customer experience.\r\n\r\nInstantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Freshservice Help Center.\r\n\r\nAutomated responses: The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.\r\n\r\n\r\nThis ensures a smooth transition and prevents customers from having to repeat their concerns.\r\n\r\nKnowledge base integration: You can integrate the ChatGPT AI with Freshservice’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention\r\n\r\n. This enables personalized responses and a better understanding of the customer’s history and previous interactions.\r\n\r\nBy integrating a ChatGPT AI with Freshservice, you can automate customer interactions, improve response times, enhance self-service options, and provide a seamless customer support experience across channels.",overview:"Instantly answer your customer's query with a personalized ChatGPT AI bot trained on your Freshworks",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F342031\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F342031\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[at,ai,aD,aa,M,cQ,ax],type:b,published_at:"2024-05-02T19:16:37.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:hE,ratings_count:h,install_count:kQ,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[350420]},hostproduct_ids:[g],short_description:kF,addons:a},{id:36407,name:"dropbox_-_saas_management",display_name:"Dropbox - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nOrchestration\r\n\r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000703\r\n\r\n1. File and Folder Management\t\r\n- Attach Dropbox File to Ticket Note\r\n- Copy File or Folder\r\n- Create Folder\r\n- Delete File Or Folder\r\n- Get File Or Folder Metadata\r\n- Upload Ticket Attachments to Dropbox\r\n\r\n2. User Management\t\r\n- Add User To Groups\r\n- Add User To Team\r\n- Get Group\r\n- Get Group Membership of User\r\n- Get User by Email\r\n- Remove User From Team\r\n- Remove User From Groups\r\n- Get Available Team Member Roles\r\n\r\n\r\nSaaS Management\r\n\r\nFreshservice's integration with Dropbox for SaaS Management enables you to track and manage users using Dropbox directly within Freshservice. Integrating with Dropbox enables you to:\r\n\r\n - Track your Dropbox for Business plan and the current usage of that plan\r\n - Track users and how frequently they use Dropbox (not just by login, but also create\u002Fupdate files in Dropbox) to \r\n identify inactive users for deprovisioning\r\n\r\nThis integration requires the SaaS Management Add-on. \r\n\r\nNote: Long-lived access tokens used in the DropBox API has been deprecated. We recommend that you use OAuth 2.0 while installing the Dropbox app.",overview:"Perform operations in Dropbox using workflows and track apps, users, and usage in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70463\u002Flive_cover_art\u002Fthumb\u002FDropbox_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70463\u002Flive_cover_art\u002Fthumb2x\u002FDropbox_1x%20%28400%29.png"},categories:[ap,aU,aA],type:b,published_at:"2024-05-20T20:32:21.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eN,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[98529,99615,108354,109742,114399,127398,140476,141391,159551,221861,271645,274061,372777]},hostproduct_ids:[g],short_description:a,addons:a},{id:12948,name:"github-freshservice_integration",display_name:"GitHub-Freshservice Integration",description:"This app combines the features of service desk with GitHub. When customers’ reach out to your agents to report software bugs, agents can create issues in GitHub and track them from within Freshservice. \r\n\r\nThe features of this app include:\r\n\r\n1. Link your incidents to new\u002Fexisting issues in a GitHub repository of your choice so you can set milestones to track and resolve them easily.\r\n2. With two-way sync, replies\u002Fnotes recorded on your incidents will be automatically updated as GitHub comments and GitHub comments will be reflected as Notes on the corresponding incident page in Freshservice.\r\n3. Link multiple incidents to same GitHub issue.\r\n4. Unlink incidents from their GitHub issues. \r\n5. Admin access allows you to select the subset of GitHub repositories you want your agents to use.\r\n6. Eliminates the need for your support teams to open two different applications to manage issues.\r\n7. Improves communication and collaboration between your development and support teams.",overview:"GitHub for Freshservice promotes collaboration between development and service desk teams.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84921\u002Flive_cover_art\u002Fthumb\u002FGithuservice.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84921\u002Flive_cover_art\u002Fthumb2x\u002FGithuservice.png"},categories:[ce,cw],type:b,published_at:"2024-11-20T11:13:57.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g_,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[27055,296663,496150]},hostproduct_ids:[g],short_description:a,addons:a},{id:46097,name:"trello_-_orch",display_name:"Trello - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\n\r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000651\r\n\r\n1. Board Management\r\n\r\n- Get Board By Id\r\n- Create Board\r\n- Update Board\r\n- Delete Board\r\n- Invite Member To Boards\r\n- Add Member To Boards\r\n- Remove Member From Boards\r\n- Create Tag For Board\r\n- Lookup Board By Name\r\n\r\n\r\n2. Card Management\r\n\r\n- Create Card\r\n- Update Card\r\n- Delete Card\r\n- Lookup Card\r\n- Add Member To Cards\r\n- Remove Members From Card\r\n- Add New Comment On Card\r\n- Update Comment On Card\r\n- Delete Comment On Card\r\n- Add Ticket Attachment To Card",overview:"Perform operations on Trello via the workflow automator",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79064\u002Flive_cover_art\u002Fthumb\u002FTrello_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79064\u002Flive_cover_art\u002Fthumb2x\u002FTrello_2x.png"},categories:[aA],type:b,published_at:"2024-05-17T20:41:00.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:hw,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[133301,371652]},hostproduct_ids:[g],short_description:a,addons:a},{id:35233,name:"onelogin_-_orch",display_name:"Onelogin - Orch",description:"The OneLogin application lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. \r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000554\r\n\r\nOrchestration\r\n\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the OneLogin app you can perform actions for:\r\n- User Management\r\n- Role Management\r\n\r\nFor an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL:\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003302\r\n\r\n\r\nSaas Management\r\n\r\nFreshservice’s direct integrations for SaaS management enable accurate and reliable user and usage data discovery. Integrate with OneLogin to:\r\n\r\n- Discover and track the usage of apps that employees authenticate using OneLogin.\r\n- Manage users and their data for these apps\r\n- Track their 60-day login history in Freshservice with 24-hour sync ensuring updated information. \r\n- This integration requires the SaaS Management Add-on. More details can be found here: \r\n https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Perform operations in OneLogin using workflows and track apps, users, and usage in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33253\u002Flive_cover_art\u002Fthumb\u002FOnelogin_Mark_black_RGB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33253\u002Flive_cover_art\u002Fthumb2x\u002FOnelogin_Mark_black_RGB.png"},categories:[ap,aA,bm],type:b,published_at:"2024-05-20T20:36:01.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:eq,ratings_count:x,install_count:iL,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[94661,96619,97982,101258,106262,108275,112437,114400,127157,140501,221857,271641,274053,372792]},hostproduct_ids:[g],short_description:a,addons:a},{id:84627,name:"google_cloud_discovery_3",display_name:"Google Cloud Discovery",description:"The Google Cloud Discovery app identifies virtual assets within your Google Cloud accounts and seamlessly integrates them into the Freshservice CMDB. This integration offers a centralized platform to discover and monitor cloud resources in your organization.\r\n\r\nThe resources discovered today include:\r\n- Virtual Machines\r\n- Volumes\r\n- Load balancers\r\n- Private Images\r\n- Security Groups\r\n- Network Interfaces\r\n- Subnets\r\n- VPCs\r\n- Public IP Addresses\r\n- BigQuery Tables",overview:"Discover resources such as VMs, Disks across GCP and sync them into the Freshservice CMDB.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72648\u002Flive_cover_art\u002Fthumb\u002Fgoogle-cloud-discovery.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72648\u002Flive_cover_art\u002Fthumb2x\u002Fgoogle-cloud-discovery.jpg"},categories:[ap,b$],type:b,published_at:"2024-09-26T16:38:57.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:iL,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[277671,376739,435732]},hostproduct_ids:[g],short_description:a,addons:a},{id:88047,name:"jira_integration_3",display_name:"Jira Software (On-Prem & Cloud)",description:"Freshservice integrates with Jira Software to help your IT teams manage, plan, and track development tasks while staying ahead of common issues and bugs. Whether you operate On-Prem or in the cloud, the integration ensures a smooth synchronization of information between the two platforms, offering streamlined updates, efficient status management, and seamless collaboration through comments. Identify and prioritize common problems easily by automatically mapping status updates and bug-related data directly to tasks and tickets within Freshservice. \r\n\r\nWith this integration, you can: \r\n\r\nSync Statuses\r\nEnsure consistency and real-time information by automatically updating the status of linked Jira issues when a status change occurs in Freshservice. When a Jira issue undergoes a status change, the corresponding ticket in Freshservice is automatically updated, providing users with accurate and up-to-date information on the status of their requests. This bidirectional synchronization maintains easy tracking of issue progress across both systems.\r\n\r\nSync Comments \r\nFacilitate seamless collaboration between teams by syncing comments from Freshservice to Jira. When a comment is added to a Freshservice ticket, the corresponding Jira issue is updated with the comment. Similarly, when a comment is added to a Jira issue, the linked ticket in Freshservice is updated, ensuring that stakeholders on both platforms have access to the latest discussions and updates related to an issue.\r\n\r\nSync Attachments \r\nTailor data flow to specific needs by selectively excluding attachment sync from Freshservice to Jira. While other data, such as status and comments, continue to synchronize bidirectionally, this lets you control the attachment transfer to corresponding Jira issues, offering flexibility in managing data based on preferences.",overview:"Manage & track development tasks to stay on top of common bugs by integrating Jira with Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74088\u002Flive_cover_art\u002Fthumb\u002Fticket%20management.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74088\u002Flive_cover_art\u002Fthumb2x\u002Fticket%20management.png"},categories:[M,ax],type:b,published_at:"2025-02-07T11:11:07.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fz,productName:I,productId:g,account:ci,platform_details:{"1.0":[],"2.0":[293859,389048,484279]},hostproduct_ids:[g],short_description:"Test",addons:a},{id:18775,name:"onelogin_provisioning_scim",display_name:"OneLogin Provisioning (SCIM)",description:"If your organization uses OneLogin as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. OneLogin Provisioning uses the SCIM standard to synchronize users and custom attributes from OneLogin with Freshservice.\r\n\r\nOnce a user is assigned on OneLogin, the requester gets created on Freshservice in real-time. Profile changes made to the user on OneLogin will be replicated on Freshservice.\r\n\r\nThe following fields are synchronized from OneLogin to Freshservice by default. The field names to the left are OneLogin default parameters and the fields to right are Freshservice default fields.\r\n\r\n• First Name -\u003E First Name\r\n• Last Name -\u003E Last Name\r\n• Primary Email -\u003E email\r\n• Title -\u003E Job Title\r\n• Primary Number -\u003E Work Phone Number\r\n• Manager -\u003E Reporting Manager\r\n\r\nThis integration currently supports creating requesters, but not agents. Requesters can be created and updated via the integration, but cannot be deleted for now.\r\n\r\nThis installation requires that you also install an app on your OneLogin account. Please click on the ‘Instructions’ tab and follow them carefully.",overview:"This app enables two-way sync between OneLogin and Freshservice through automated provisioning.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57781\u002Flive_cover_art\u002Fthumb\u002FOnelogin_Mark_black_RGB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57781\u002Flive_cover_art\u002Fthumb2x\u002FOnelogin_Mark_black_RGB.png"},categories:[ap,bj,bm,bA],type:b,published_at:"2023-04-26T11:02:43.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:hy,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[44661]},hostproduct_ids:[g],short_description:a,addons:a},{id:9546,name:"it_asset_management_by_oomnitza_1",display_name:"IT Asset Management by Oomnitza",description:"We believe in tracking assets with a modern touch of elegance. As the innovation leader in IT Asset Management, Oomnitza provides the most complete configuration, automation, and integration tools of any cloud-based software solution today. With a focus on leveraging the benefits of mobile devices, you can securely interact with your assets from anywhere. Granular control allows you to easily configure your fields using drag-and-drop technology, to track attributes that matter. Automated tracking of hardware and software attributes allows you to get asset details with the highest efficiency. Through modern technology we have built a solution that is so extendable, dozens of integrations are available at the push of a button. Literally.\r\n\r\nWith the Oomnitza app, you can view rich asset context within a Freshservice ticket. Devices will appear based on the issue reporter, the built-in assets field, and any desired mapping.\r\n\r\nOomnitza automates Freshservice ticket creation using our workflow module. Enables Freshservice customers to set criteria (say an employee leaving the company) that cause tickets to be automatically created.\r\n\r\nThe new Oomnitza app gives your agents the ability to modify an associated asset record without leaving Freshservice. Providing easy access inside Freshservice will help you keep your asset records up to date.",overview:"Oomnitza for Freshservice enables you to see rich asset information from Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6459\u002Flive_cover_art\u002Fthumb\u002FOom-Favicon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6459\u002Flive_cover_art\u002Fthumb2x\u002FOom-Favicon.png"},categories:[ap,aU],type:b,published_at:"2023-12-25T21:32:44.000+05:30",options:a,modules:[l,B],supported_modules:[l,B],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:fU,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[16180,112446,283915,286392]},hostproduct_ids:[g],short_description:a,addons:a},{id:2080,name:"workflow_max-freshservice",display_name:"Workflow Max",description:"Installing the Workflow Max app for Freshservice will let you manage your time-tracking and invoicing needs from your helpdesk. Some benefits of using this app are:\r\n- Track time your agents spend resolving tickets and generate invoices accordingly.\r\n- Details such as time spent on a ticket within your service desk will reflect in WorkflowMax.",overview:"Generate invoices based on time spent resolving tickets by integrating WorkflowMax with Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0802\u002Flive_cover_art\u002Fthumb\u002Fworkflow.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0802\u002Flive_cover_art\u002Fthumb2x\u002Fworkflow.png"},categories:[ah,aw,bl],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dR,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41279,name:"gitlab_-_orch",display_name:"Gitlab - Orch",description:qW,overview:qX,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97214\u002Flive_cover_art\u002Fthumb\u002Fgitlab_icon_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97214\u002Flive_cover_art\u002Fthumb2x\u002Fgitlab_icon_2x.png"},categories:[aA],type:b,published_at:"2024-05-17T17:42:14.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ey,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[114432,122914,127002,371349]},hostproduct_ids:[g],short_description:a,addons:a},{id:95581,name:"workday_connector",display_name:"Workday Connector App",description:"Note: This integration requires Connector App Tasks add-on and is available for customers with active subscriptions to Pro and Enterprise plans.\r\n\r\nFreshservice and Workday users can now integrate their accounts, start syncing their user data between the two apps, and help the employee records stay updated and consistent via this integration. \r\n\r\nIntegrate Workday with Freshservice to \r\n1. Sync user data between the two apps around employee information \r\n2. Automate employee workflows out-of-the-box (like onboarding) that require minimal technical bandwidth \r\n\r\nCustomise OOTB workflows based on account-specific requirements\r\n\r\nLearn More: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000006196-freshservice-integration-with-workday-upcoming-",overview:"Automate workflows between Freshservice and Workday. Available for Pro & Enterprise plans only.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18559\u002Flive_cover_art\u002Fthumb\u002FWorkday%20Logo-04.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18559\u002Flive_cover_art\u002Fthumb2x\u002FWorkday%20Logo-04.png"},categories:[ah,cY,bL,dc,aQ],type:b,published_at:"2024-08-12T19:30:08.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:dP,ratings_count:j,install_count:qY,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[306946,421630]},hostproduct_ids:[g],short_description:a,addons:a},{id:178322,name:"servicenow_connector",display_name:"ServiceNow Connector App",description:"NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers.\r\n\r\nThe integration between Freshservice and ServiceNow offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.\r\n\r\nWith the Freshservice and ServiceNow integration, agents can:\r\n\r\n1. Create and update tickets between Freshservice and ServiceNow\r\n2. Map custom fields across both systems\r\n3. Select tickets for sync based on specific conditions\r\n4. Define the workspace for tickets to be added or mapped from\r\n5. Sync conversation notes\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009991",overview:"Enable seamless collaboration across teams using ServiceNow for their service management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223871\u002Flive_cover_art\u002Fthumb\u002FServicenow.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F223871\u002Flive_cover_art\u002Fthumb2x\u002FServicenow.png"},categories:[ap,aU,cx],type:b,published_at:"2024-06-28T12:36:31.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:g,ratings_count:h,install_count:qY,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[410491]},hostproduct_ids:[g],short_description:a,addons:a},{id:38717,name:"remotepc_helpdesk",display_name:kU,description:"RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine Freshservice ticketing flow with HelpDesk to deliver quick and reliable support to customers.\r\n\r\nCreate a remote support session directly from within Freshservice tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.\r\n\r\nHelpDesk key features:\r\n1. On-demand attended remote support for your customers.\r\n2. View or connect to their PC or Mac via the web over a secure session.\r\n3. Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.\r\n4. All support sessions initiated use TLS v 1.2 \u002F AES - 256 bit encryption.",overview:kV,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71783\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71783\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,N,bm,a_],type:b,published_at:"2021-05-10T18:56:44.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:h,install_count:er,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[105268]},hostproduct_ids:[g],short_description:a,addons:a},{id:35952,name:"salesforce_lightning",display_name:"Salesforce Lightning",description:"Integrating Salesforce with FreshService will have the following benefits: \r\n- ability to manage Tickets from Salesforce (create and update) + add Notes\r\n- see the related records (Contact, Lead, Account, Opportunity) from Salesforce on Ticket's widget",overview:"This application helps you to manage Tickets from Salesforce using Lightning view.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25953\u002Flive_cover_art\u002Fthumb\u002Fsalesforce_3_569548.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25953\u002Flive_cover_art\u002Fthumb2x\u002Fsalesforce_3_569548.png"},categories:[Q,aS,O],type:b,published_at:"2023-12-26T15:57:38.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:lh,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[97178,185666,288592]},hostproduct_ids:[g],short_description:a,addons:a},{id:5297,name:"hippo_video_-_online_screen__video_recorder_1",display_name:"Hippo Video - Online screen & video recorder",description:"Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshservice tickets. It helps you create quick demos, how-to videos, and lets employees record issues and get feedback through videos. Hippo Video integrates closely with Freshservice to help your support team create videos to address and resolve issues quickly.\r\n\r\n1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining them over an email and sharing them with your employees.\r\n\r\n2. How-to videos - Create tutorials and post them on your knowledge base. Enable your employees to help themselves with these videos.\r\n\r\n3. Video Tickets - Give the power of video to your employees by letting them record issues through videos. The recorded issue is sent directly into the agent's account.\r\n\r\n4. Easy sharing - You can share the created videos as an URL, embed in your knowledge base articles, send as an email, or share in social media.\r\n\r\n5. Enhance employee relationships - Video is a great way to build relationships. Engage your employees with real-time videos.\r\n\r\n6. Create testimonial videos - Let your employees share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link.\r\n\r\nGetting started is simple. Click Install and start crafting videos with Hippo Video.\r\n\r\nNOTE: All Freshservice users get Hippo Video free for 30 days (Total Value = $190). Contact support@hippovideo.io to activate.",overview:"Bring the power of videos into your Freshservice account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7925\u002Flive_cover_art\u002Fthumb\u002Fbg_hippo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7925\u002Flive_cover_art\u002Fthumb2x\u002Fbg_hippo_400x400.png"},categories:[N,aO,ai,aj,cQ,a_],type:b,published_at:"2018-10-11T20:18:02.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:47,productName:I,productId:g,account:ht,platform_details:{"1.0":[],"2.0":[5292,93131]},hostproduct_ids:[g],short_description:a,addons:a},{id:41045,name:"freshservice_github_integration",display_name:"Github - Freshservice Integration",description:"Freshservice - Github Integration App offers simple integration between Freshservice and Github. Using this app, support agents can Create, Link, and Notify Github issues. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshservice - Github app allows the support agents to create Github issues from the Freshservice apps form. The Freshservice - Github app also allows support agents to link existing Freshservice tickets to existing Github issues. In addition, the Freshservice - Github app allows support agents to help notify the Github team by sending comments from Freshservice support. \r\n\r\nWe also support customization based on customer requests and tailored to your needs! We bring Github closer to your business requirements!\r\n\r\nThe Freshservice-Github app provides couple of options like **Create Issue**, **Link Issue**, **Notify** , **Issue Log** & **Configure App**. \r\n**Create Issue:** The **Create Issue** lets the user create a new issue # in Github from Freshservice. The support agent can select the label type of issue they want to create. Based on the selection of the repository type. they will see all the Github fields. The User can make the selection and click on Create button which would create a issue in Github and then display the corresponding Github issue Id in the App. \r\n**Link Issue:** Using this button in the Freshservice - Github app, the support agent can link an existing Github Issue # to the current Freshservice ticket. Freshservice - Github app allows the user to create or link multiple issues to one Freshservice ticket. \r\n**Notify:** Notify button in the Freshservice - Github app allows the support agent to notify all the linked Github issues to the current Freshservice ticket. These will show up as comments in Github. \r\n**-Issue Log:** In the Freshservice - Github app Issue log modal shows you a couple of details of issue history including the comments history to the current Freshservice ticket. \r\n**Configure App**:\" This will help to map certain fields between Freshservice and Github.\r\n*The Freshservice - Github Integration app is limited to One Repository, One agent, and up to 20 Github issues per month in the free version.*",overview:"Simple integration between Freshservice Github. Create, Link Notify, View Log of Issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54014\u002Flive_cover_art\u002Fthumb\u002F400*400_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54014\u002Flive_cover_art\u002Fthumb2x\u002F400*400_icon.png"},categories:[ah,an,ab,P,aw],type:b,published_at:"2024-08-01T17:41:54.000+05:30",options:a,modules:[r,l,B],supported_modules:[l,B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dh,ratings_count:g,install_count:fW,productName:I,productId:g,account:ep,platform_details:{"1.0":[],"2.0":[113414,146847,174412,182308,192383,209045,262144,384832,396950,427272]},hostproduct_ids:[g],short_description:"Github - Freshservice Integration P",addons:a},{id:86400,name:"jira-freshservice_integration",display_name:"Jira-Freshservice IntegrateCloud",description:"The JIRA-Freshservice Integration app enables the agent without leaving their Freshservice interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshservice user inputs and selections in the Create New Issue form, the Issue will be created instantly in the JIRA\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button:\r\nThe Link button in the Freshservice-JIRA app allows the support agent to link an existing JIRA Issue to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The JIRA app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshservice to JIRA while notifying",overview:"Integration between Freshservice and JIRA. Create, link and notify Jira Issue.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00468\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00468\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[ah,aX,aw],type:b,published_at:"2024-04-10T13:32:57.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:x,install_count:fW,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[285673,347389]},hostproduct_ids:[g],short_description:"JIRA-Freshservice Integration",addons:a},{id:7755,name:"trello-for-freshservice",display_name:gU,description:"This two-way integration requires you to download our Freshservice Power-Up in your Trello boards to be able to view Freshservice tickets directly from linked Trello cards and more. Empower your IT team to solve your company's needs faster.\r\n\r\nImprove your IT service team's performance by empowering them to send their tickets to Trello cards. Organize your workflow in Trello or boost collaboration with other teams, taking into account tickets' priority to deliver exceptional support according to the company's needs.\r\n\r\nYour service desk team will collaborate instantly and effortlessly by linking Trello cards + Freshservice tickets.\r\n\r\n\r\nSome benefits of using this app are:\r\n\r\n1. Link an existing Trello card to a Freshservice incident ticket.\r\n\r\n2. Create a new Trello card directly from a Freshservice incident ticket, indicating a description of what's needed, requesters name, the status and priority for the Trello teams to be in sync. Be able to select labels, assign members and set up a due date for your new Trello card.\r\n\r\n3. Keep your IT support team and other Trello teams in sync. Track the progress of a Trello card linked to Freshservice incident tickets right from the ticket's page.\r\n\r\n4. Receive updates on Freshservice incident tickets when the Trello cards linked are moved from the list, so agents stay updated on their status.",overview:"Empower your IT teams to collaborate and organize their Freshservice incident tickets with ease.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5577\u002Flive_cover_art\u002Fthumb\u002FFS_Trello_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5577\u002Flive_cover_art\u002Fthumb2x\u002FFS_Trello_Icon.png"},categories:[ah,aX,aw],type:b,published_at:"2024-01-31T16:21:40.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:eb,productName:I,productId:g,account:"softwaredevtools",platform_details:{"1.0":[],"2.0":[11354,17191,32824,58139,76006,95927,109698,183084,195487,227507,270066,295348]},hostproduct_ids:[g],short_description:"Collaborate on Incident Tickets",addons:[{addon_id:"marketplaceapp__7755_295348_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__7755_295348_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__7755_295348_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__7755_295348_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:dE},{addon_id:"marketplaceapp__7755_295348_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aH}]},{id:87164,name:"connectwise_control_support_1",display_name:jN,description:"The ConnectWise Control Support App for Freshservice lets you connect to and remotely control devices from the Freshservice ticket sidebar. Quickly create ConnectWise Control support sessions from the Freshservice ticket sidebar and securely access Windows, Mac, Linux, and mobile devices. When you're done, ConnectWise Control automatically updates the ticket with a note containing session summary information upon the end of the session.\r\n\r\nTo get started, use the install button and start exceeding service expectations with enhanced support.\r\n\r\nDon't have ConnectWise Control already? Get a free 14-day trial license of ConnectWise Control using the following link: connectwise.com",overview:"Create and join ConnectWise Control support sessions from a Freshservice ticket.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46178\u002Flive_cover_art\u002Fthumb\u002FControl_Logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46178\u002Flive_cover_art\u002Fthumb2x\u002FControl_Logo%20%281%29.png"},categories:[N,a_],type:b,published_at:"2024-01-12T15:55:34.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:g,install_count:iN,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[289347]},hostproduct_ids:[g],short_description:a,addons:a},{id:262574,name:"monday_com_connector_app_1",display_name:"Monday.com Connector App",description:"The integration between Freshservice and monday.com offers enhanced visibility and efficient collaboration by automatically associating monday.com project items with Freshservice tickets and vice-versa. \r\n\r\nKey features of the Freshservice and monday.com integration allow admins to:\r\n\r\nAssociate a Freshservice Incident or Service Request with a monday.com project item based on specific conditions\r\nSync updates between linked tickets in both systems\r\nEnable agents to access project-specific information related to any ticket through the monday.com widget.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010362",overview:"Enable easy association of project items in monday.com with Freshservice tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F475262\u002Flive_cover_art\u002Fthumb\u002FMonday.com_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F475262\u002Flive_cover_art\u002Fthumb2x\u002FMonday.com_regular_400px.png"},categories:[Y,ak,aC,ab,P,O],type:b,published_at:"2024-12-04T20:07:43.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:eK,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[514902]},hostproduct_ids:[g],short_description:a,addons:a},{id:56875,name:"hexnode_uem",display_name:"Hexnode UEM",description:"Hexnode UEM for Freshservice is all about equipping your ITSM agents with the right tools to efficiently and securely mitigate employee concerns without ever leaving your Freshservice instance. \r\n\r\nA capable endpoint management solution is usually the key to instant fulfillment of service requests or mitigation of possible threats. Hexnode UEM brings its simple yet exceptionally powerful endpoint management capabilities over to Freshservice so that your service agents can solve all device related issues instantly, thus reducing downtimes and improving the entire service experience. \r\n\r\nThe Hexnode UEM app for Freshservice is designed to establish a secure communication interface between your Freshservice instance and Hexnode UEM so that approved service agents can leverage certain UEM functionalities to breeze through their daily tasks with ease. When an employee creates a ticket in Freshservice, the Hexnode UEM application automatically links that ticket to the specific user. The agent is then capable of initiating actions and retrieving useful information about the user’s devices from Hexnode UEM to easily resolve the request.",overview:"Equip your Freshservice instance with the advanced device management capabilities of Hexnode UEM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57865\u002Flive_cover_art\u002Fthumb\u002F400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57865\u002Flive_cover_art\u002Fthumb2x\u002F400.png"},categories:[ap,eh,i$,a$],type:b,published_at:"2023-02-13T11:10:29.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:x,install_count:jg,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[179841]},hostproduct_ids:[g],short_description:"Endpoint Management, Simplified.",addons:a},{id:86988,name:"jira_service_management-freshservice_integration",display_name:"Jira Service Management-Freshservice Integration",description:"The Jira service management-Freshservice Integration app enables the agent without leaving their Freshservice interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement, or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshservice user inputs and selections in the Create New Issue form, the Issue will be created instantly in the Jira service management\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button\r\n \r\nThe Link button in the Freshservice-JIRA app allows the support agent to link an existing JIRA Issue to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The JIRA app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshservice to JIRA while notifying",overview:"Integration between Freshservice and Jira Service Management. Create, link and notify Jira Issue.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88968\u002Flive_cover_art\u002Fthumb\u002Fimages.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88968\u002Flive_cover_art\u002Fthumb2x\u002Fimages.png"},categories:[bj,bA],type:b,published_at:"2024-01-08T15:47:34.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fX,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[288271]},hostproduct_ids:[g],short_description:"Jira Service Management-Freshservic",addons:a},{id:40642,name:"jenkins_-_orch",display_name:"Jenkins - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\n\r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000606\r\n\r\n1. Build Management\r\n- Get Build ID\r\n- Get Build Timestamp\r\n- Get Console Output\r\n- Get Build Information\r\n- Get Build Number\r\n- Build\r\n- Delete Build\r\n\r\n2. Job Management\r\n- Copy Job\r\n- Create Folder\r\n- Create Job\r\n- Delete Folder\r\n- Delete Job\r\n- Get Job Configuration\r\n- Reload Job\r\n- Rename Job",overview:"Perform operations on Builds, and Jobs via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24604\u002Flive_cover_art\u002Fthumb\u002FJenkins1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24604\u002Flive_cover_art\u002Fthumb2x\u002FJenkins1.png"},categories:[aA],type:b,published_at:"2024-09-05T20:13:37.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:hC,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[111472,122945,127097,371363,404207,434446]},hostproduct_ids:[g],short_description:a,addons:a},{id:87656,name:"azure_devops-freshservice_integratecloud_1",display_name:"Azure DevOps-Freshservice IntegrateCloud",description:"The Azure DevOps Freshservice Integrator app enables the agent without leaving their Freshservice interface to Create Work Items, Link Work Items, and Notify Linked Work Items.\r\n\r\nAPP:\r\n\r\nIn the app, we are providing two buttons - New Work Item & Link to WI\r\nNew Work Item button\r\nThe Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.\r\nBased on Freshservice user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps.\r\n\r\nBelow is the screenshot for direct work Item creation.\r\n\r\nLink to WI Button \r\nThe Link to WI button in the Freshservice-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The Azure DevOps app allows the support agent to notify all or particular linked Azure DevOps work items. \r\nThe linked ticket information will be displayed as a comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying",overview:"Integration between Freshservice and Azure DevOps. Create, link and notify DevOps items.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65678\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65678\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-03-05T16:00:11.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dJ,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[291962,294996,296101]},hostproduct_ids:[g],short_description:qZ,addons:a},{id:43935,name:"aws_s3_-_orch",display_name:"AWS S3 - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000635\r\n\r\n1. Bucket Management\r\n- Create Bucket\r\n- Add Bucket ACL\r\n\r\n2. Object Management\r\n- Copy Object\r\n- Get Object Tagging\r\n- Put Object Tagging\r\n- Attach S3 Object to Freshservice Ticket Note\r\n- Upload Freshservice Attachments to S3\r\n- Delete Object",overview:"Perform operations on AWS S3 Buckets and Objects via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53934\u002Flive_cover_art\u002Fthumb\u002FAWS_S3_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53934\u002Flive_cover_art\u002Fthumb2x\u002FAWS_S3_01.png"},categories:[aA],type:b,published_at:"2024-05-17T20:43:21.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dY,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[124711,128551,371129]},hostproduct_ids:[g],short_description:a,addons:a},{id:35231,name:"gcp_-_orch",display_name:"GCP - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000567\r\n\r\n1. VM Instance Management\r\n- Delete Instance\r\n- Get IAM Policy\r\n- Get Instance\r\n- Reset Instance\r\n- Set Labels\r\n- Set Tags\r\n- Start Instance\r\n- Stop Instance",overview:"Perform operations on Instances via the Workflow Automator",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13253\u002Flive_cover_art\u002Fthumb\u002Fgeneric_512_color.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13253\u002Flive_cover_art\u002Fthumb2x\u002Fgeneric_512_color.png"},categories:[aA],type:b,published_at:"2024-05-20T20:36:17.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dw,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[94656,108338,127000,371690]},hostproduct_ids:[g],short_description:a,addons:a},{id:39069,name:"workplace_-_orch",display_name:"Workplace - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000599\r\n \r\n1. Group Management\r\n\r\n- Add User To Group By Email\r\n- Add User To Group By ID\r\n- Create Group\r\n- Lookup Group By Name\r\n- Remove User From Group By ID\r\n- Remove User From Group By Email\r\n\r\n2. Notification Management\r\n\r\n- Get Seen State For Post\r\n- Get Post Details\r\n- Delete Post\r\n- Post Message\r\n\r\n3. User Management\r\n\r\n- Lookup User By Email\r\n- Deactivate member",overview:"Perform Operations on User, Groups and Notification",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96093\u002Flive_cover_art\u002Fthumb\u002Fworkplace_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96093\u002Flive_cover_art\u002Fthumb2x\u002Fworkplace_400x400.png"},categories:[aA],type:b,published_at:"2024-05-20T20:30:17.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:b,install_count:dw,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[106500,108344,109758,123388,127004,369007]},hostproduct_ids:[g],short_description:a,addons:a},{id:47206,name:"webex_teams_-_orch",display_name:"Webex Teams - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000662\r\n\r\n1. Team Management\r\n- Create a Space\r\n- Add User to multiple Spaces by Email\r\n- Create a Team\r\n- Delete a Space\r\n- Remove User from multiple Spaces\r\n- Get Space by Display Name\r\n- Get Team by Display Name\r\n- Get User by Email\r\n- Get User Membership ID of Space by Email\r\n- Post a Message to a Person\r\n- Post a Message to Space",overview:"Perform operations on Webex Teams via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60274\u002Flive_cover_art\u002Fthumb\u002Fimage.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60274\u002Flive_cover_art\u002Fthumb2x\u002Fimage.png"},categories:[aA],type:b,published_at:"2024-05-17T20:40:36.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dw,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[138030,370740]},hostproduct_ids:[g],short_description:a,addons:a},{id:35535,name:"aws_iam_-_orch",display_name:"AWS IAM - Orch",description:"Orchestration apps lets you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app include:\r\n\r\n1. User Management\r\n- Get User Details\r\n- Create User\r\n- Delete User\r\n- Attach User Policy\r\n- Detach User Policy\r\n- Deactivate Mfa Device\r\n- Delete Access Key\r\n- Delete Service Specific Credentials\r\n- Delete Login Profile\r\n- Delete Ssh Public Key\r\n- Delete Signing Certificate\r\n- Delete Inline User Policy\r\n- Delete Virtual Mfa Device\r\n\r\n2. Group Management\r\n- Get Group Details\r\n- Create Group\r\n- Delete Group\r\n- Add User To Group\r\n- Remove User From Group\r\n\r\n3. Group Policy Management\r\n- Attach Group Policy\r\n- Detach Group Policy\r\n- Delete Group Policy\r\n- Add Inline Group Policy\r\n\r\n4. Policy Management\r\n- Create Policy\r\n- Delete Policy",overview:"Perform operations on users, groups and policies in AWS IAM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53553\u002Flive_cover_art\u002Fthumb\u002Faws_iam_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53553\u002Flive_cover_art\u002Fthumb2x\u002Faws_iam_logo.png"},categories:[aA],type:b,published_at:"2024-05-20T20:35:28.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eC,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[95690,106255,108322,122715,126992,371126]},hostproduct_ids:[g],short_description:a,addons:a},{id:47617,name:"azure_blob_storage",display_name:"Azure Blob Storage - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000667\r\n\r\n1. Container Management\r\n - Create Container\r\n2. Blob Management\r\n - Copy Blob\r\n - Delete Blob\r\n - Get Blob Tag\r\n - Set Blob Tags\r\n - Attach Blob to Freshservice Ticket Note\r\n - Upload Freshservice Attachments to Container",overview:"Perform operations on Azure Blob Storage Containers and Blobs via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71674\u002Flive_cover_art\u002Fthumb\u002Fazure%20blob_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71674\u002Flive_cover_art\u002Fthumb2x\u002Fazure%20blob_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:40:18.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:h,install_count:eC,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[139333,371123]},hostproduct_ids:[g],short_description:a,addons:a},{id:49699,name:"google_cloud_functions_-_orch",display_name:"Google Cloud Functions - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app includes:\r\n\r\n1. Function Management :\r\n - Call Function\r\n - Delete Function\r\n - Get Function\r\n - Generate Download URL\r\n - Generate Upload URL\r\n - Get IAM policy",overview:"Perform operations on GCP Functions via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99694\u002Flive_cover_art\u002Fthumb\u002Fgooglecloudfunction_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99694\u002Flive_cover_art\u002Fthumb2x\u002Fgooglecloudfunction_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:31:51.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eR,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[146831,371727]},hostproduct_ids:[g],short_description:a,addons:a},{id:53613,name:"bitbucket_-_orch",display_name:"Bitbucket - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000726\r\n\r\n1. Project Management\r\n Get a project for a workspace\r\n Create a project in a workspace\r\n Update a project for a workspace\r\n Delete a project for a workspace\r\n Get a project for a workspace\r\n\r\n2. Repository Management \r\n Get a repository\r\n Create Repository\r\n Fork Repository\r\n Update Repository\r\n Delete Repository\r\n\r\n3. Pull Management \r\n Get a pull request\r\n Create a pull request\r\n Update a pull request\r\n Merge a pull request\r\n\r\n4. Issue Management\r\n Get an issue\r\n Create an issue\r\n Update an issue\r\n Delete an issue\r\n\r\n5. Issue Comment Management \r\n Create a comment on an issue\r\n Get a comment on an issue by comment content\r\n Get a comment on an issue\r\n Update a comment on an issue\r\n Delete a comment on an issue\r\n\r\n6. Issue Attachment Management \r\nUpload Freshservice Attachments To An Issue\r\nAttach An Issue Attachment to Freshservice Ticket Note",overview:"Perform operations on Projects, Repos, Pulls and Issues via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31635\u002Flive_cover_art\u002Fthumb\u002Fimage%20%285%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F31635\u002Flive_cover_art\u002Fthumb2x\u002Fimage%20%285%29.png"},categories:[aA],type:b,published_at:"2024-06-19T21:41:23.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eD,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[163538,371720,404295]},hostproduct_ids:[g],short_description:a,addons:a},{id:26793,name:"gitlab_1",display_name:"GitLab for Freshservice",description:"Link project issues from GitLab or create a GitLab issue from Freshservice for a particular ticket.\r\n\r\n1. Save valuable time and reduce your multitasking woes with all your GitLab issues showing up in your Freshservice ticket.\r\n\r\n2. Sync all your conversations between Freshservice and Gitlab.\r\n\r\n3. Any status change in Freshservice will be added as a note in Gitlab and vice versa.",overview:"Installing the GitLab app allows you to handle all GitLab issues from Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39762\u002Flive_cover_art\u002Fthumb\u002Fgitlab.400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39762\u002Flive_cover_art\u002Fthumb2x\u002Fgitlab.400x400.png"},categories:[ah,cY,Q,O,bl],type:b,published_at:"2024-05-16T18:32:07.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:dK,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[67979,76567,303523,363376]},hostproduct_ids:[g],short_description:a,addons:a},{id:193667,name:"ukg_connector_app",display_name:"UKG Connector App",description:"The integration between Freshservice and UKG allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and enable seamless data sync between their HR system and Freshservice. \r\nKey features possible with the Freshservice and UKG integration:\r\nEmployee data sync between Freshservice and UKG\r\nOOTB workflows to automate employee onboarding and offboarding\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010235\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.",overview:"Automate key employee workflows with the Freshservice and UKG connector.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F766391\u002Flive_cover_art\u002Fthumb\u002FUKG_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F766391\u002Flive_cover_art\u002Fthumb2x\u002FUKG_regular_400px.png"},categories:[bL,dc,aQ,bj,bA],type:b,published_at:"2024-09-24T19:39:52.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:df,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[437586]},hostproduct_ids:[g],short_description:a,addons:a},{id:38036,name:"xero_for_freshservice",display_name:"Xero For Freshservice",description:"The integration between your Xero and Freshservice accounts enables the agents to create draft invoices and view them inside Freshservice itself, without having to switch tabs. \r\n\r\nWith this integration, Agents can:\r\n\r\n* Associate the time-sheets of the tickets you’ve resolved to Xero draft invoices. Once a ticket has been closed and time-sheets finalized, the agent can select the “Create Invoice” button to create a draft invoice in Xero.\r\n* Create a new ticket, associating a contact and create an invoice for that. By doing this, a new contact will be created in Xero with the requester name and email ID.\r\n* Link the ticket to an existing invoice (if the ticket requester’s email ID or Company name matches a contact in XERO) instead of creating a new one. \r\n* View the current status of the invoice inside Freshservice itself. If an invoice is approved or deleted in Xero, then the same will be reflected in here. Agents can then unlink the invoice from the ticket. \r\n* View the complete details of the invoice with inventory items (Items’ rates will be automatically updated in Xero)\r\n* Log multiple time-entries for multiple items.",overview:"Create Xero invoices with billable items inside Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63083\u002Flive_cover_art\u002Fthumb\u002Fxero_logo_hires_RGB.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63083\u002Flive_cover_art\u002Fthumb2x\u002Fxero_logo_hires_RGB.jpg"},categories:[bZ,P,bs,bt,av],type:b,published_at:"2024-03-15T18:27:36.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:dX,productName:I,productId:g,account:eL,platform_details:{"1.0":[],"2.0":[103137,214050,318055]},hostproduct_ids:[g],short_description:a,addons:a},{id:28495,name:"freshsales_contacts_sync",display_name:"Freshsales Contacts Sync",description:"This is a companion app for the Freshservice app on the Freshsales Classic Marketplace. It helps you sync Companies and Contacts from Freshservice to Accounts and Contacts in Freshsales Classic, each time a ticket is created or updated in Freshservice. You will need to follow the prerequisites and installation steps, and then configure mappings between fields in Freshservice and Freshsales Classic.",overview:"Companion app for the Freshservice app on Freshsales Classic to enable company and contact sync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59482\u002Flive_cover_art\u002Fthumb\u002Ffreshsales_dew.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59482\u002Flive_cover_art\u002Fthumb2x\u002Ffreshsales_dew.png"},categories:[Y,ba,aC,ab,P],type:b,published_at:"2020-07-08T20:15:23.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fc,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[72295]},hostproduct_ids:[g],short_description:a,addons:a},{id:84346,name:"airwatch_by_techaffinity",display_name:"Airwatch vmware",description:"Airwatch app in Freshservice lets organizations sync their mobile and computer devices managed by Airwatch into Freshservice asset management. The app allows organizations to view health information of all their devices in Freshservice and provides agents with the information they need to perform their service desk operations efficiently.\r\n\r\nBenefits of Airwatch app integration:\r\n1. Acts as a one-stop shop for asset managers for all their devices in Freshservice, which are fetched from Airwatch.\r\n2. It helps the asset manager gather insights about asset health information.\r\n3. With this application, the selected users can perform actions from Freshservice like Lock, Clear passcode, etc.\r\n4. Bring in better visibility into the issue faced by the end-user (in the form of a ticket) by identifying the devices the end-user has.\r\n5. It allows to sync the devices from Airwatch account to Freshservice",overview:"Sync your mobile and computer devices that are managed in Airwatch to Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64348\u002Flive_cover_art\u002Fthumb\u002FLogo-500x500.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64348\u002Flive_cover_art\u002Fthumb2x\u002FLogo-500x500.png"},categories:[ap,aU],type:b,published_at:"2025-01-17T01:16:30.000+05:30",options:a,modules:[r,D],supported_modules:[D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:h,ratings_count:j,install_count:dx,productName:I,productId:g,account:fv,platform_details:{"1.0":[],"2.0":[276335,284032,285950,290842,294842,383759,421966,497265,532791]},hostproduct_ids:[g],short_description:a,addons:a},{id:7386,name:"tokbox",display_name:"TokBox",description:"This integration provides the following features for Freshservice users:\r\n1)Create a video or audio meeting from the Freshservice agent view with the click of a button\r\n2)Easily share the meeting link and launch the video meeting without leaving Freshservice\r\n3)Allow both the agent and customer to share their screen for faster resolution times",overview:"The TokBox integration for Freshservice allows agents to instantly do a live video or audio call with screen-sharing features, without leaving the Freshservice platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6837\u002Flive_cover_art\u002Fthumb\u002Ft_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6837\u002Flive_cover_art\u002Fthumb2x\u002Ft_logo.png"},categories:[N,ad,$],type:b,published_at:"2018-09-27T12:59:59.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:d,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[10336]},hostproduct_ids:[g],short_description:a,addons:a},{id:70855,name:"document_360-for-freshservice",display_name:"Document 360",description:"Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.\r\n\r\nDOCUMENT360 + FRESHSERVICE Equip your agents with knowledge without leaving Freshservice.\r\nWith the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Freshservice. You can also utilize the #CHATGPT capabilities to generate contents for new article\r\n\r\n→ Fast search\r\nUse the integrated Document360 knowledge base in your Freshservice tickets, to search for and share articles with your requesters with just a couple of clicks.\r\n\r\n→Share link or content\r\nRespond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.\r\n\r\n→ AI-powered suggestions\r\nAutomatic search in a knowledge base using ticket title to return matching articles under ‘Recommended articles’, when you click on the Document360 icon.\r\n\r\n→ Create articles\r\nCreate user-friendly documentation (Optionally utilizing CHATGPT generative capabilities), author in Markdown, manage multiple versions and languages right from Freshservice without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.",overview:"Document 360 KBs within Freshservice Service Requests\u002FIncidents",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55807\u002Flive_cover_art\u002Fthumb\u002Fd_logo_1080.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55807\u002Flive_cover_art\u002Fthumb2x\u002Fd_logo_1080.png"},categories:[at,ai,aD,aa,M],type:b,published_at:"2024-04-02T22:06:33.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:d,productName:I,productId:g,account:kM,platform_details:{"1.0":[],"2.0":[237939,240989,277498,338272]},hostproduct_ids:[g],short_description:"Document 360 inside Freshservice",addons:a},{id:273443,name:"one_drive-freshservice",display_name:"Microsoft OneDrive for Freshservice",description:"This integration allows agents and users to browse for files from their OneDrive and link files as a part of tickets on Freshservice easily. Ensure that all the relevant information is attached to the ticket to add context for the requester and other collaborators\r\n\r\nKey features of the Freshservice and OneDrive integration allow teams to:\r\n\r\n * Attach files from OneDrive directly to the ticket or the conversation thread\r\n * Securely add files to provide additional context for tickets on Freshservice\r\n * Bypass file size limitations and send large files with ease by adding them as links rather than as attachments\r\n\r\nLearn more: \r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010411-freshservice-integration-with-onedrive",overview:"Simplify document sharing on Freshservice through seamless file sharing with OneDrive.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F344372\u002Flive_cover_art\u002Fthumb\u002FOneDrive_lettermark_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F344372\u002Flive_cover_art\u002Fthumb2x\u002FOneDrive_lettermark_400px.png"},categories:[aO,an,P,bx,ai],type:x,published_at:"2024-12-24T16:10:51.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:b,install_count:d,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:2076,name:"sugarcrm-freshservice",display_name:"SugarCRM",description:"Installing SugarCRM app with Freshservice will provide benefits such as: \r\n- SugarCRM contact information including name, title, company, department, contact address, phone & mobile numbers can be accessed in the Freshservice ticket & contact pages.\r\n- The search function is based on the email address and if there are multiple contacts with the same email address, all of them will be displayed as a list.",overview:"Contact information from SugarCRM can be viewed in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6702\u002Flive_cover_art\u002Fthumb\u002FSugar_CRM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6702\u002Flive_cover_art\u002Fthumb2x\u002FSugar_CRM.png"},categories:[Y,ak],type:x,published_at:bV,options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:de,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:51687,name:"multi-account_agent_dashboard",display_name:"Multi-account Agent Dashboard",description:"If your organization uses multiple Freshservice accounts and wants to view all its agents, associated departments & groups in a single view, Multi-account Agent Dashboard is your go-to app.\r\n\r\nThe app collects Freshservice account information (URL and API keys of accounts) to be synchronized, performs periodic sync of agents, departments, and other related information to the master account where this app is installed.\r\n\r\nFeatures:\r\n\r\n○ Agent View:\r\n Agents from all the configured accounts are displayed in a tabular view, with \r\n the ability to expand each agent record to view the associated accounts, \r\n departments, and groups if they belong to multiple accounts. The following \r\n fields are displayed:\r\n • Agent Name\r\n • Agent Email\r\n • Accounts\r\n • Departments\r\n • Groups\r\n • Last Login\r\n Agents can be viewed by filtering accounts, departments, or groups using the \r\n “Filter Accounts” option.\r\n\r\n○ Department View:\r\n List of departments in the configured Freshservice accounts is displayed, with the \r\n following fields:\r\n • Department Name (and associated accounts)\r\n • License Used\r\n\r\n○ Instance View:\r\n All configured accounts\u002Finstances are displayed with the following fields:\r\n • Instance Name\r\n • Domain\r\n • License Used\r\n\r\nPlease check on the ‘instructions’ tab for installation steps.",overview:"View agents and departments from multiple Freshservice accounts in a singular view.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78615\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78615\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[as,P],type:b,published_at:"2023-04-26T11:06:47.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:h,ratings_count:h,install_count:de,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[154153,212575]},hostproduct_ids:[g],short_description:a,addons:a},{id:35530,name:"aws_cloudformation_-_orch",display_name:"AWS CloudFormation - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000553\r\n\r\n1. Stack Management\r\n- Cancel Update Stack\r\n- Continue Update Rollback\r\n- Create Stack\r\n- Delete Stack\r\n- Get Stack Policy\r\n- Get Template\r\n- Look up Stack Events\r\n- Look up Stack Resources\r\n- Look up Stacks\r\n- Set Stack Policy\r\n- Update Stack",overview:"Perform operations on AWS Cloudformation Stacks via the Workflow Automator.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03553\u002Flive_cover_art\u002Fthumb\u002FAWS_CloudFormation_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03553\u002Flive_cover_art\u002Fthumb2x\u002FAWS_CloudFormation_01.png"},categories:[aA],type:b,published_at:"2024-05-21T15:05:19.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[95659,106426,108315,122714,123301,126994,147605,371109]},hostproduct_ids:[g],short_description:a,addons:a},{id:55509,name:"gitlab_on-prem_-_orch",display_name:"GitLab on-prem - Orch",description:qW,overview:qX,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90555\u002Flive_cover_art\u002Fthumb\u002Fgitlab_icon_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90555\u002Flive_cover_art\u002Fthumb2x\u002Fgitlab_icon_2x.png"},categories:[aA],type:b,published_at:"2024-05-17T20:28:26.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[173409,371350]},hostproduct_ids:[g],short_description:a,addons:a},{id:64294,name:"remsupp-for-freshservice",display_name:"RemSupp",description:"RemSupp out-of-the-box integrations extend freshworks customer engagement products,\r\nenabling support agents to provide “hands-on” customer support with remote control to resolve\r\ntechnical issues quickly — regardless of platform, operating system, or device.\r\n\r\nKey Benefits for freshservice are:\r\n- Increase your productivity with quick errors and bug fixing\r\n- No more communication problems as you can easily access your customer's computer and take control over their mouse and keyboard\r\n- Reduce time-to-resolution\r\n- RemSupp covers the seamless cross-compatibility between machines on a variety of operating systems\r\n\r\nTo learn more about RemSupp, please visit:\r\nhttps:\u002F\u002Fremsupp.com",overview:"Powerful remote access and remote control directly from your tickets!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49246\u002Flive_cover_art\u002Fthumb\u002Ficon-512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49246\u002Flive_cover_art\u002Fthumb2x\u002Ficon-512x512.png"},categories:[N,a_],type:b,published_at:"2023-02-28T15:28:05.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[215014]},hostproduct_ids:[g],short_description:a,addons:a},{id:77964,name:"inc-3057-_freshworks_crm_contact_sync",display_name:"FCRM Contact Sync",description:"Whenever a ticket is created or updated in Freshservice the app will check the Freshworks CRM if the contact and account are exist or not.\r\nIf the details does not exist in Freshworks CRM then the app will move the account and contact to Freshworks CRM account.",overview:"This app will sync the Freshservice Contact and Department into Freshworks CRM Contact and Account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46977\u002Flive_cover_art\u002Fthumb\u002FFw_CRM_dew.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46977\u002Flive_cover_art\u002Fthumb2x\u002FFw_CRM_dew.png"},categories:[Y,ak,aC,ab,P],type:b,published_at:"2023-09-18T11:18:02.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:ch,productName:I,productId:g,account:dN,platform_details:{"1.0":[],"2.0":[252784]},hostproduct_ids:[g],short_description:a,addons:a},{id:81360,name:"google_chat_1",display_name:"Google Chat",description:"With Freshservice for Google Chat™, you can receive notifications and promptly manage Freshservice tickets directly within Google Chat™. Once you install the app and link it to your Freshservice account, you gain the ability to:\r\n\r\nReceive notifications regarding pertinent Freshservice tickets.\r\nPerform swift actions to modify tickets, including ticket assignment and comment addition.\r\nGenerate new tickets without the need to exit Google Chat™.\r\nExperience the convenience of Freshservice for Google Chat™ now and streamline your customer service processes!\r\n\r\nProductivity tool for Google Chat™.",overview:"Effortlessly manage Freshservice tickets directly within Google Chat with our integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06318\u002Flive_cover_art\u002Fthumb\u002Fgoogle%20chat%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06318\u002Flive_cover_art\u002Fthumb2x\u002Fgoogle%20chat%20icon.png"},categories:[N,ad],type:b,published_at:"2023-08-25T20:05:54.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:ch,productName:I,productId:g,account:aG,platform_details:{"1.0":[],"2.0":[264466]},hostproduct_ids:[g],short_description:"Google Chat for Freshservice",addons:[{addon_id:"marketplaceapp__81360_264466_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aH},{addon_id:"marketplaceapp__81360_264466_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:ee},{addon_id:"marketplaceapp__81360_264466_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:"2.35"},{addon_id:"marketplaceapp__81360_264466_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:"2.76"},{addon_id:"marketplaceapp__81360_264466_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:"4.66"}]},{id:54829,name:"whatsapp_proactive_campaigns",display_name:jM,description:"WhatsApp Campaign application allows businesses to send Bulk Proactive WhatsApp Messages from Freshservice platform.\r\n\r\nThere are cases when businesses want to proactively reach out to employees regarding an upcoming outage or notify them regarding an ongoing service disruption and likewise. With WhatsApp — Freshchat Integration, Businesses can message or notify customers, wherever they are on their WhatsApp numbers. Freshchat provides outbound messaging API to send a WhatsApp message to user using a preapproved template.\r\n\r\nCurrently it is not possible to send bulk WhatsApp messages from Freshservice and this application solves the use case by providing easy to use user interface;\r\n- To send bulk Proactive WhatsApp Messages by uploading the user data from a .csv file.\r\n- To send Proactive messages on WhatsApp to Requesters of one or more departments in the Freshservice.\r\n- Retrieve the message status for failed or all the sent messages.\r\n- Download the messages status data in the form of .csv",overview:"Sending Proactive WhatsApp Campaigns from Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92845\u002Flive_cover_art\u002Fthumb\u002Fapp_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92845\u002Flive_cover_art\u002Fthumb2x\u002Fapp_icon.png"},categories:[eI,be,bD,bn,bG],type:b,published_at:"2022-12-13T13:41:11.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:co,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[169801,203478]},hostproduct_ids:[g],short_description:"WhatsApp Campaigns - Freshservice",addons:a},{id:58798,name:"sanernow",display_name:"SecPod SanerNow",description:"SanerNow patch management tool provides a smart, lightweight, multifunctional, powerful agent to manage and remediate vulnerabilities in real-time\r\n\r\nWith the SanerNow integration for Freshservice, you can:\r\n\r\n\t•\tSync device information from SanerNow to Freshservice\r\n\t•\tView device health, last scan information and recent patch history from the asset\u002Fticket sidebar\r\n\t•\tScan a device, apply granular patches, or rollback an applied patch, reboot the device or uninstall the agent from within Freshservice\r\n\r\nRead more about SecPod SanerNow here: https:\u002F\u002Fwww.secpod.com\u002Fsanernow-for-advanced-vulnerability-management\u002F",overview:"Sync devices, view scan information, scan devices, apply or rollback patches from Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89785\u002Flive_cover_art\u002Fthumb\u002Fsecpod_vulnerability-assessment_1602677667937.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89785\u002Flive_cover_art\u002Fthumb2x\u002Fsecpod_vulnerability-assessment_1602677667937.png"},categories:[ap,aU],type:b,published_at:"2023-12-08T11:33:24.000+05:30",options:a,modules:[r,l,D],supported_modules:[l,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cN,ratings_count:h,install_count:co,productName:I,productId:g,account:"secpodsaner",platform_details:{"1.0":[],"2.0":[188703,224489,260347,281240]},hostproduct_ids:[g],short_description:a,addons:a},{id:65130,name:"gdpr_deletion",display_name:"Freshservice GDPR Deletion",description:"The Freshservice GDPR Deletion app:\r\n\r\n* Helps with automatically deleting requesters and tickets based on a criteria that you specify (eg. 6 months). You can specify how long you would like to retain the requester and ticket information until they are deleted. For tickets, you have the ability to specify which groups are applicable for deletion.\r\n\r\n* Generates a PDF report of the requesters ad tickets that were deleted.\r\n\r\nNote: Requesters are permanently deleted, and tickets are soft-deleted. Your Freshservice account configuration determines when your deleted tickets are purged.",overview:"Auto-delete Freshservice data to be GDPR compliant",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03156\u002Flive_cover_art\u002Fthumb\u002F1636177_gdpr-3285252_960_720_thumb_big.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03156\u002Flive_cover_art\u002Fthumb2x\u002F1636177_gdpr-3285252_960_720_thumb_big.jpeg"},categories:[cT,a$,aR,O],type:b,published_at:"2023-04-26T11:07:13.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:co,productName:I,productId:g,account:bw,platform_details:{"1.0":[],"2.0":[218593]},hostproduct_ids:[g],short_description:a,addons:a},{id:13105,name:"godeskless_advanced_field_service_for_freshservice",display_name:"GoDeskless FSM | Field Service for Freshservice",description:"GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. \r\n\r\nGoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging. \r\n\r\nGoDeskless offers a robust, fully integrated transactional asset management solution along with service checklists to manage and track assets & inventory in the field. \r\n\r\nIncreased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things. \r\n\r\nReduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive. \r\n\r\nExceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time. \r\n\r\nFunctional Highlights: \r\n1. Fully embedded within Freshservice \r\n2. Mobile first automation for case creation and management \r\n3. Dedicated mobile app for field agents and field supervisors\r\n4. Web app for customer engagement, no download required \r\n5. Unified engagement console directly within Freshservice: Engage via Video Call, Chat, SMS and WhatsApp with your customers as well as field technicians\r\n6. Omni-scheduling capabilities: self-schedule, assisted, dynamic\u002FAI driven, broadcast\u002Ffirst to accept\r\n7. Transactional asset & inventory management integrated with Freshservice Asset Management\r\n8. Configurable service Catalog, service Tasks\r\n9. Dynamic Checklists for field work & inspections\r\n10. Automated Service Call Report (SCR) generation for tracking the service history and invoicing \r\n\r\nKnow more at www.godeskless.com. \r\n\r\nGet in touch! Call us at: +1 (650) 910-5100 \u002F Email us: hello@godeskless.com",overview:q_,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50131\u002Flive_cover_art\u002Fthumb\u002FGD_trackhelp.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50131\u002Flive_cover_art\u002Fthumb2x\u002FGD_trackhelp.png"},categories:[an,P,cu,bj,M,bA],type:b,published_at:"2024-01-17T16:56:35.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:cB,productName:I,productId:g,account:nK,platform_details:{"1.0":[],"2.0":[27581,70807,196982]},hostproduct_ids:[g],short_description:"Field Service for Freshservice",addons:a},{id:221123,name:"tanium_2",display_name:"Tanium",description:"The integration between Freshservice and Tanium allows IT service management teams to keep track of all the assets in one place. The asset sync enables agents to get additional context about devices mapped to requester while resolving tickets.\r\n\r\nKey features possible with the Freshservice and Tanium integration:\r\n\r\n1. Sync assets on Tanium to Freshservice at a specific window to add new assets and update existing asset details\r\n2. View all the assets mapped to a requester via the Tanium widget on the ticket details page\r\n3. Track all the Tanium assets from the Freshservice assets page\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010241",overview:"Gain complete visibility of assets in Tanium through timely sync",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F321122\u002Flive_cover_art\u002Fthumb\u002FTanium_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F321122\u002Flive_cover_art\u002Fthumb2x\u002FTanium_regular_400px.png"},categories:[ap,aU],type:b,published_at:"2024-11-06T09:40:33.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:cB,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[469252]},hostproduct_ids:[g],short_description:a,addons:a},{id:269654,name:"clickup_connector_app_1",display_name:"ClickUp Connector App",description:"The integration between Freshservice and ClickUp offers enhanced visibility and efficient collaboration by automatically associating ClickUp project tasks with Freshservice tickets and vice-versa. \r\n\r\nKey features of the Freshservice and ClickUp integration allow admins to:\r\n\r\n * Associate a Freshservice Incident or Service Request with a ClickUp project task based on specific conditions\r\n * Sync updates and fields between linked tickets in both systems\r\n * Enable agents to access project-specific information related to any ticket through the ClickUp widget.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010405-freshservice-integration-with-clickup",overview:"Enable easy association of project tasks in ClickUp with Freshservice tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F456962\u002Flive_cover_art\u002Fthumb\u002FClickup_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F456962\u002Flive_cover_art\u002Fthumb2x\u002FClickup_regular_400px.png"},categories:[dT,be,Q,aS,O],type:b,published_at:"2024-12-18T10:49:22.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:cB,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[523065]},hostproduct_ids:[g],short_description:a,addons:a},{id:275338,name:"zoom_phone_cti_1",display_name:"Zoom Phone CTI",description:"The Freshservice integration with the Zoom Phone App offers an efficient solution for efficient call management, ensuring every customer interaction is logged and accessible within Freshservice. Enhance your team's productivity and provide superior service with the Zoom Phone widget on the Freshservice dashboard.\r\n\r\nWith the Zoom Phone App on Freshservice, agents can:\r\n - Manage inbound and outbound calls with ease through call controls\r\n - Create new tickets or update existing ones based on the phone conversation to keep all call-related information organized and easily accessible \r\n - Get easy access to call histories associated with every contact to deliver personalized and informed support during every call\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010452-freshservice-integration-with-zoom-phone",overview:"Enhance your IT support operations with seamless call management using Zoom Phone CTI",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F833572\u002Flive_cover_art\u002Fthumb\u002FZoom%20icon%20-%20500%20px%20by%20500%20px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F833572\u002Flive_cover_art\u002Fthumb2x\u002FZoom%20icon%20-%20500%20px%20by%20500%20px.png"},categories:[N,ad,Q,O],type:b,published_at:"2024-12-24T15:26:23.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:cB,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[529876]},hostproduct_ids:[g],short_description:a,addons:a},{id:49488,name:"google_cloud_storage_-_orch",display_name:"Google Cloud Storage - Orch",description:"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.\r\n \r\nSome of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003938\r\n\r\n1. Bucket Management\r\n- Create Bucket\r\n- Delete Bucket\r\n- Get Bucket Details\r\n- Get Bucket Labels\r\n- Update Bucket Details\r\n- Create Bucket Access Control\r\n- Update Bucket Access Control\r\n- Delete Bucket Access Control\r\n\r\n2. Object Management\r\n- Get Object Details\r\n- Copy Object\r\n- Delete Object\r\n- Create Object Access Control\r\n- Update Object Access Control\r\n- Delete Object Access Control\r\n- Attach Cloud Storage Object to Freshservice Ticket Note\r\n- Upload Freshservice Attachments to Cloud Storage",overview:"Perform operations on bucket and object in Google Cloud Storage",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88494\u002Flive_cover_art\u002Fthumb\u002Fgooglecloudstorage_1x%20%28400%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88494\u002Flive_cover_art\u002Fthumb2x\u002Fgooglecloudstorage_1x%20%28400%29.png"},categories:[aA],type:b,published_at:"2024-05-17T20:37:40.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bQ,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[145952,371681]},hostproduct_ids:[g],short_description:a,addons:a},{id:178335,name:"gotoresolve-freshservice_integration",display_name:"GoTo Resolve-Freshservice Integration",description:"The integration between Freshservice and GoTo Resolve offers agents an effective way to access and manage the requester’s desktop to troubleshoot and solve issues faster. Agents can now initiate a remote session and gain access to the requester’s desktop directly through the widget from the Freshservice ticket console.\r\n\r\nWith the Freshservice and GoTo Resolve integration, agents can:\r\n\r\n1. Initiate remote support sessions from within Freshservice tickets, allowing agents to\r\ndiagnose and resolve issues without leaving the Freshservice platform.\r\n2. Join meetings from within Freshservice.\r\n3. Send a reply to the requester with the communication URL for the session.\r\n4. Get a private note with session details whenever a session ends. The requester receives this as well.\r\n5. Review the details of the last session in the sidebar app or through the private note.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010009",overview:"Enable agents to provide superior support and faster resolutions with GoTo Resolve's remote access.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F533871\u002Flive_cover_art\u002Fthumb\u002Fgotoresolve.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F533871\u002Flive_cover_art\u002Fthumb2x\u002Fgotoresolve.jpg"},categories:[N,aj,a_],type:b,published_at:"2024-07-03T11:02:05.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bQ,productName:I,productId:g,account:fv,platform_details:{"1.0":[],"2.0":[410512]},hostproduct_ids:[g],short_description:a,addons:a},{id:272725,name:"calendly_31",display_name:ql,description:"This integration allows agents to leverage Calendly’s smart meeting scheduling capability to book meetings with users based on their availability.\r\n\r\nKey features of the Freshservice and Calendly integration allow teams to:\r\n - Share Calendly links to users that can be used to schedule meetings based on agent’s availability\r\n - Automate the meeting setup process for a streamlined service experience\r\n - Enable agents to send Calendly links as an email directly from the associated ticket\r\n\r\nLearn more: \r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010447-freshservice-integration-with-calendly",overview:"Set up intelligent and automated meeting scheduling to boost service delivery efficiency.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F527272\u002Flive_cover_art\u002Fthumb\u002FCalendly_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F527272\u002Flive_cover_art\u002Fthumb2x\u002FCalendly_regular_400px.png"},categories:[M,ax],type:b,published_at:"2024-12-18T15:58:47.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bQ,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[526725]},hostproduct_ids:[g],short_description:a,addons:a},{id:80989,name:"ai_smart_assist_multi-lang_",display_name:lf,description:"AI Smart Assist (powered by ChatGPT) - helps your agents save time and effort by streamlining your support processes. \r\n\r\nYour customer support agents will be able to:\r\n\r\n- Respond faster with a conversation starter (customizable)\r\n- Rephrase (improve) text\r\n- Summarize the entire conversation (including customer and agent replies)\r\n- Ask GPT: use your own prompts\r\n- Translate the text (with auto-detect)\r\n\r\n------------------------------------------------------\r\n\r\n✨ Dark theme ✨\r\n\r\nDark theme reduces eye strain for support agents, offering a sleek, modern interface that's easier on the eyes during long shifts. Only available in Freshservice.\r\n\r\n------------------------------------------------------\r\n\r\n✨ Custom Prompts ✨\r\n\r\nWith custom prompts in Conversation Starter, you can now:\r\n\r\n- Create your own prompts that are unique to your business\r\n- Use placeholders to pull relevant data into your prompt\r\n- Deploy your custom prompts to all your agents\r\n\r\nhttps:\u002F\u002Fbit.ly\u002FPromptGuideAISmartAssist\r\n\r\n------------------------------------------------------\r\n\r\nHow does it benefit your business?\r\n\r\n⭐️ Increases agent productivity\r\n⭐️ Improves customer satisfaction\r\n⭐️ Serves customers in their language\r\n\r\n------------------------------------------------------\r\n\r\nChoose from among multiple options to insert responses into the ticket:\r\n\r\n⭐️ Insert in reply editor\r\n⭐️ Insert in note editor\r\n⭐️ Create a private note\r\n⭐️ Append to ticket description\r\n⭐️ Prepend to ticket description\r\n⭐️ Create a note (for Change request)\r\n\r\n------------------------------------------------------\r\n\r\nWorks with the following kinds of tickets in Freshservice:\r\n- Ticket\r\n- Change\r\n- Major Incident\r\n\r\n------------------------------------------------------\r\n\r\nNote: In Team Inbox, the app supports only the Rephrase functionality.\r\n\r\nIf you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.",overview:"AI powered agent assistant using ChatGPT. Respond, rephrase, translate, research, summarize and more",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98908\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98908\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[at,aa,M,ac],type:b,published_at:"2025-01-17T19:36:30.000+05:30",options:a,modules:[r,y,l,B],supported_modules:[l,B],uses_gen_ai:X,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:x,ratings_count:g,install_count:bE,productName:I,productId:g,account:dm,platform_details:{"1.0":[],"2.0":[262956,267776,286587,291150,317091,319762,330548,435496,455614,526717]},hostproduct_ids:[g,x],short_description:a,addons:[{addon_id:"marketplaceapp__FCRM_80989_526717_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FC_80989_526717_AUD",addon_type:b,product_id:x,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FS_80989_526717_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ez},{addon_id:"marketplaceapp__FCRM_80989_526717_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FC_80989_526717_EUR",addon_type:b,product_id:x,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FS_80989_526717_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:dI},{addon_id:"marketplaceapp__FCRM_80989_526717_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FC_80989_526717_GBP",addon_type:b,product_id:x,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FS_80989_526717_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:dv},{addon_id:"marketplaceapp__FCRM_80989_526717_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FC_80989_526717_INR",addon_type:b,product_id:x,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FS_80989_526717_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:eA},{addon_id:"marketplaceapp__FCRM_80989_526717_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__FC_80989_526717_USD",addon_type:b,product_id:x,currency_code:W,trial_period:d,price:cn},{addon_id:"marketplaceapp__FS_80989_526717_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:cn}]},{id:20319,name:"isl_online",display_name:hX,description:og,overview:"The ISL Light app allows agents to provide remote assistance to requesters on Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91302\u002Flive_cover_art\u002Fthumb\u002Fisllight_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91302\u002Flive_cover_art\u002Fthumb2x\u002Fisllight_logo.png"},categories:[ap,N,bm,a_],type:b,published_at:"2023-03-04T09:50:01.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:bq,productName:I,productId:g,account:fY,platform_details:{"1.0":[],"2.0":[49487]},hostproduct_ids:[g],short_description:a,addons:a},{id:46895,name:"automerger-for-freshservice",display_name:kY,description:"The Automerger App will find the similar tickets based on the field selection, within the particular time frame.\r\n\r\nAPP working Principle:\r\n\r\nThe app finds duplicates based on ticket field values. You can choose multiple fields to act as the condition for finding duplicates.\r\n\r\n 1. Group\r\n 2. Status \r\n3. Priority \r\n4. Subject \r\n5. Requester (default)\r\n\r\nConfiguration page:\r\n\r\nAt the APP configuration page, the user is provisioned to enter the time frame and choose the ticket fields to find the duplicate tickets dynamically.\r\n\r\nThe app enables users to specify requesters' email addresses and domains to exclude from the merging process, ensuring greater control and customization.\r\n\r\nTo identify the parent\u002F primary ticket, the user is provisioned to select the field to store the parent ticket Id. According to the field selection, the primary ticket Id will be saved in the child ticket's property.\r\n\r\nOn Schedule Event:\r\n\r\nA recurring schedule will be triggered every minute. During each cycle, the app will:\r\n\r\n• Fetch tickets created within the last minute.\r\n• Analyze the subject line and email requester for potential matches.\r\n• Identify any existing tickets that fall within the defined time boundary.\r\n• This ensures efficient ticket handling and helps maintain accurate associations.\r\n• The merging here is the same as how we do in Freshdesk. The secondary ticket would be merged with the primary ticket and a note would be added in the secondary ticket for reference \r\n• The custom field of the secondary ticket will be updated with the primary ticket ID. \r\n\r\nOn Conversation:\r\n\r\n• If a reply is sent to the secondary ticket after merging, it would appear in the primary ticket as it would do in the normal merging in Freshdesk.\r\n• The conversations and other details like notes and attachments could be also be carried over.",overview:kZ,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59864\u002Flive_cover_art\u002Fthumb\u002FWhatsApp%20Image%202021-11-23%20at%2012.18.46%20PM.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59864\u002Flive_cover_art\u002Fthumb2x\u002FWhatsApp%20Image%202021-11-23%20at%2012.18.46%20PM.jpeg"},categories:[M,aR,O,ac],type:b,published_at:"2024-11-27T23:54:30.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:bq,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[136534,166802,207861,291244,354176,503738]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__46895_503738_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:"77.0"},{addon_id:"marketplaceapp__46895_503738_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:kg},{addon_id:"marketplaceapp__46895_503738_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:fk},{addon_id:"marketplaceapp__46895_503738_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"4218.0"},{addon_id:"marketplaceapp__46895_503738_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:bT}]},{id:15606,name:"user_importer",display_name:"User Importer",description:"User Importer not only simplifies migrating data from a CSV file to Freshservice but also automates data migration, thereby minimizing user effort and supervision. In addition, it also offers an efficient way of encrypting data before migrating the same to Freshservice. \r\n\r\nHere are some of the key features of the app: \r\n\r\nAutomatic data synchronization every day.\r\nPGP encryption and data migration through SFTP server to minimize data breach risks.\r\nAbility to modify field mapping settings based on user needs.\r\n\r\nNOTE: \r\n1) The app supports default, number, string, date and dropdown fields only.\r\n2) Per schedule maximum allowed file size is 25 MB (It includes all the file changed in that scheduled interval).",overview:"User Importer makes migrating data from a CSV file to Freshservice easy and less tedious.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60651\u002Flive_cover_art\u002Fthumb\u002FSftpIcon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60651\u002Flive_cover_art\u002Fthumb2x\u002FSftpIcon.png"},categories:[ct,aW,ab,P,a$],type:b,published_at:"2022-12-21T10:49:52.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:br,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[34970,54247,62824,71561,73436,81073,183564,185950,202775]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__15606_202775_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:cR},{addon_id:"marketplaceapp__15606_202775_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:bS},{addon_id:"marketplaceapp__15606_202775_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:bK},{addon_id:"marketplaceapp__15606_202775_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"1725.0"},{addon_id:"marketplaceapp__15606_202775_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:c_}]},{id:29988,name:"splashtop_sos_on-prem",display_name:"Splashtop SOS On-Prem",description:"Splashtop Inc. delivers the best-in-class remote access, remote support, cross-screen productivity and collaboration experience. \r\n\r\nSplashtop SOS On-Prem, standing for Splashtop On-demand Support with on-premise deployment, is now integrated with Freshservice, to provide remote desktop connection with just a few clicks for a Freshservice technician to reach out to the end user, and faciliate remote support capability. It is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution with high performance and robust security.\r\n\r\nSplashtop SOS On-Prem comes with the following key features:\r\n- Remote session can be initialized within the support ticket with a few clicks.\r\n- No installation of application or plugin is required for end users.\r\n- Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, and etc.\r\n- Session logs, including file transfer logs, are automatically retrieved for auditing purpose when the support case is closed.\r\n- Remote sessions are fully encrypted.\r\n- A technician can connect to unlimited number of end users.",overview:"Make your remote support easy and efficient with Splashtop SOS On-Prem.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88992\u002Flive_cover_art\u002Fthumb\u002Fsos_on_prem_400x400_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88992\u002Flive_cover_art\u002Fthumb2x\u002Fsos_on_prem_400x400_.png"},categories:[ap,N,bm,a_],type:b,published_at:"2023-05-26T13:50:02.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:br,productName:I,productId:g,account:fK,platform_details:{"1.0":[],"2.0":[76862]},hostproduct_ids:[g],short_description:a,addons:a},{id:80806,name:"freshservice_monday_com_integration",display_name:"Freshservice & Monday.com Integration",description:"Freshservice and monday.com Integration\r\n\r\nThe application enhances efficiency by enabling the creation of Tickets, and updates on both platforms, simplifying workflow engagement and boosting agent productivity.\r\n\r\nFeatures:\r\n\r\n1. Item Creation on Monday.com.\r\n When a ticket is created in Freshservice, it triggers the creation of a new item on the designated board on Monday.com.\r\n\r\n2. Update the Monday Item.\r\n Once a Freshservice ticket is modified, the changes will be displayed on monday.com.\r\n\r\n3. Conversation Creation into Monday ( Bi-Directional)\r\n When a response or note is included as a conversation within Freshservice, it will be reflected on monday.com within the appropriate item.\r\n\r\n4. When an update is made to an item on Monday, it will be mirrored in the corresponding Freshservice ticket.",overview:"Seamlessly move Freshservice tickets to Monday.com tasks, with live updates.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60808\u002Flive_cover_art\u002Fthumb\u002FFrame%201%20%289%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60808\u002Flive_cover_art\u002Fthumb2x\u002FFrame%201%20%289%29.png"},categories:[Y,ak,az],type:b,published_at:"2024-06-04T11:56:49.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:di,ratings_count:g,install_count:br,productName:I,productId:g,account:aG,platform_details:{"1.0":[],"2.0":[262287,312992,384890]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__80806_384890_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:"3.06"},{addon_id:"marketplaceapp__80806_384890_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:"1.82"},{addon_id:"marketplaceapp__80806_384890_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:"1.57"},{addon_id:"marketplaceapp__80806_384890_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:"165.73"},{addon_id:"marketplaceapp__80806_384890_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao}]},{id:194125,name:"salesforce_-_orch",display_name:"Salesforce - Orch",description:"The Salesforce app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.\r\n\r\nOrchestration\r\nOrchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Salesforce app you can perform actions for:\r\n\r\n- Get User Details with Email\r\n- Change User Profile\r\n- Deactivate User\r\n- Revoke PermissionSet and PermissionSetGroup Assignment\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010225\r\n\r\nSaaS Management\r\nFreshservice’s integration with Salesforce for SaaS Management enables you to track and manage users using Salesforce directly within Freshservice. Integrating with Salesforce enables you to:\r\n\r\nDiscover Salesforce CRM license compliance and Salesforce CRM users along with user level login based usage. You can take advantage of this usage information for license harvesting.\r\n\r\nThis integration requires the SaaS Management Add-on. More details can be found here: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003270",overview:"Discover Salesforce license compliance and perform operations on Salesforce users, profiles, permiss",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F521491\u002Flive_cover_art\u002Fthumb\u002F400X400_1x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F521491\u002Flive_cover_art\u002Fthumb2x\u002F400X400_1x.png"},categories:[ap,Y,ak,aU,aA],type:b,published_at:"2024-10-11T09:50:34.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:b,install_count:br,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[439190]},hostproduct_ids:[g],short_description:a,addons:a},{id:43399,name:"azure_devops_integration_pro_1",display_name:"Azure DevOps - Freshservice Integration Pro",description:"Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can Create, Link and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.\r\n\r\nThe Freshservice - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice - Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support. \r\n\r\nWe also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!\r\n\r\nThe Freshservice - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**. \r\n**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshservice, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.\r\n\r\n**Link Work Item:** Using this button in the Freshservice - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket. \r\n**Notify:** Notify button in Freshservice - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket. These will show up as comments in Azure DevOps. \r\n**-Work Item Log:** In the Freshservice - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshservice ticket.\r\n\r\n**Configure App**:\" This will help to map certain fields between Freshservice and Azure DevOps.\r\n\r\n*Demo link:*\r\nhttps:\u002F\u002Fsupport.devopsintegration.io\u002Fsupport\u002Fsolutions\u002Farticles\u002F82000452119-how-to-use-freshservice-azure-devops-integration-app-\r\n\r\nDocs Link:\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fdocs\u002Ffreshservice-devops\r\nhttps:\u002F\u002Fdevopsintegration.io\u002Fapps\u002Ffreshservice-azure-devops-integration\r\n\r\n*The Freshservice - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in the Pro version.*",overview:qP,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99334\u002Flive_cover_art\u002Fthumb\u002F400_400_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99334\u002Flive_cover_art\u002Fthumb2x\u002F400_400_icon.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-11-28T00:18:12.000+05:30",options:a,modules:[r,l,B],supported_modules:[l,B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:by,productName:I,productId:g,account:ep,platform_details:{"1.0":[],"2.0":[122848,125999,127102,131467,135356,137355,143517,151866,168496,170541,174406,177737,181298,192379,204428,209035,262146,384833,396945,427464,431065,507028]},hostproduct_ids:[g],short_description:qQ,addons:[{addon_id:"marketplaceapp__43399_507028_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:hY},{addon_id:"marketplaceapp__43399_507028_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:nx},{addon_id:"marketplaceapp__43399_507028_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ny},{addon_id:"marketplaceapp__43399_507028_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:nz},{addon_id:"marketplaceapp__43399_507028_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:da}]},{id:65858,name:"pdf_preview_1",display_name:l$,description:"The PDF Preview app for Freshservice enables support agents to view PDF attachments within tickets, without the need to download the file to your system before opening it.\r\n\r\nKey Features:\r\n\r\n✨ Instant PDF Previews: Say goodbye to the hassle of downloading PDF files before viewing. With PDF Preview for Freshservice, your agents can seamlessly access and view PDF documents within the ticket interface, saving valuable time and effort.\r\n\r\n✨ Effortless Integration: Our app seamlessly integrates into Freshservice, ensuring a user-friendly experience without the need for complex configurations or setups.\r\n\r\n✨ Streamlined Support Workflow: By eliminating the need to download documents locally, your support agents can focus on addressing customer queries promptly and efficiently, enhancing overall support workflow.\r\n\r\n✨ Customer-Centric Assistance: Provide top-notch service by having all necessary information at your fingertips. View PDF attachments in real-time, enabling a more personalized and informed interaction with customers.\r\n\r\n✨ Secure and Efficient: PDF Preview for Freshservice maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agents file system.\r\n\r\nUpgrade your support experience with PDF Preview for Freshservice: Try PDF Preview today.\r\n\r\nQuestions? Please reach out to support@canary-apps.com",overview:ma,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85856\u002Flive_cover_art\u002Fthumb\u002Fpdf-preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85856\u002Flive_cover_art\u002Fthumb2x\u002Fpdf-preview.png"},categories:[aO,ai,aa,M,ac],type:b,published_at:"2023-10-09T09:35:41.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:by,productName:I,productId:g,account:bC,platform_details:{"1.0":[],"2.0":[221955,272704]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__65858_272704_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__65858_272704_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__65858_272704_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__65858_272704_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__65858_272704_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:ed}]},{id:121173,name:"multiple_jira_-_freshservice_integration",display_name:"Jira Multiple-Freshservice IntegrateCloud",description:"The Multiple JIRA - Freshservice integration app enables the agent without leaving their Freshservice interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement, or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshservice user inputs and selections in the Create New Issue form, the Issue will be created instantly in the Jira service management\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button\r\n \r\nThe Link button in the Multiple JIRA - Freshservice integration app allows the support agent to link an existing JIRA Issue to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The Multiple JIRA app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshservice to JIRA while notifying",overview:"Integration between Freshservice and Multiple JIRA. Create, link and notify JIRA Issues.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F371121\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F371121\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[ah,aX,aw],type:b,published_at:"2024-05-03T17:53:07.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[339212]},hostproduct_ids:[g],short_description:"Atlassian Jira -Multiple JIRA links",addons:a},{id:178349,name:"five9_cti_1",display_name:"Five9 CTI",description:"Freshservice Integration with Five9 CTI App\r\n\r\nThe Freshservice integration with Five9 CTI App provides an all-in-one solution for efficient call management, ensuring every customer interaction is logged, recorded, and accessible within Freshservice. Enhance your support team's productivity and deliver superior customer service with the Five9 CTI app.\r\n\r\nKey Features and Benefits:\r\n\r\nEfficient Call Management: Manage inbound and outbound calls seamlessly.\r\n\r\nTicket Management: Create new tickets or update existing ones based on phone conversations, keeping all call-related information organized and easily accessible.\r\n\r\nComprehensive Call History: Access a complete history of calls in a separate tab, allowing for effective tracking and future reference.\r\n\r\nAutomatic Call Recording: Get a comprehensive record of customer interactions through call recordings that are automatically associated with the corresponding tickets.\r\n\r\nImproved Productivity: Streamline your support operations, enabling your team to handle more calls efficiently and improve customer satisfaction.\r\n\r\nUse the Freshservice and Five9 CTI App whenever your support team needs to handle customer calls efficiently and maintain detailed records. Whether you are managing daily support inquiries or handling peak call times, this app ensures every interaction is documented and easily retrievable. For example, when a customer calls with a technical issue, agents can create a ticket during the call, log all necessary details, and access previous call records to provide informed support.\r\n\r\nUpgrade your customer service operations today! Integrate the Five9 CTI App with Freshservice to experience seamless call management and enhanced productivity. Visit our website to get started and see how our solution can transform your support team's performance.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010010",overview:"Enhance your IT support operations with seamless call management using\r\nFive9 integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F943871\u002Flive_cover_art\u002Fthumb\u002FCTI%20logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F943871\u002Flive_cover_art\u002Fthumb2x\u002FCTI%20logo.jpg"},categories:[N,O,$],type:b,published_at:"2024-07-03T15:31:21.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:I,productId:g,account:ci,platform_details:{"1.0":[],"2.0":[410528]},hostproduct_ids:[g],short_description:a,addons:a},{id:61883,name:"azure_devops_and_freshservice_integration_pro",display_name:"Azure DevOps Plugin with Insights",description:"The Azure DevOps Plugin with Insights app streamlines agent workflows directly within the Freshservice interface, offering essential features such as work item creation, connection commenting, history viewing, and synchronized status and conversation tracking between platforms. \r\n\r\nKey Features: \r\n\r\nWork Item Synchronization: Comments made in connected Azure DevOps work items automatically appear as private notes within the corresponding Freshservice ticket. Similarly, any status updates in Azure DevOps are reflected as private notes in Freshservice, ensuring synchronized visibility across both platforms. \r\n\r\nUser-Friendly Interface: The app offers a mobile-optimized interface with two main tabs—Home and Connect Work Item—for easy navigation and quick access to features. \r\n\r\nTabs & Functionalities \r\n\r\nHome Tab:\r\nOn the home page, agents can initiate work items directly from within Freshservice. A \"New Work Item\" button in the ticket sidebar opens a list of available work types. When clicked, this button launches a modal where users can select the project and work type for the new work item. \r\n\r\nConnect Work Item Tab:\r\nAgents can connect existing Azure DevOps work items to any Freshservice ticket by searching the work item ID, enabling multiple work items to connect to a single ticket. \r\n\r\nAdd Comments:\r\nUsers can add comments to all connected Azure DevOps work items directly within Freshservice, ensuring effective cross-platform communication. \r\n\r\nWork Item Discussion:\r\nThis feature provides a dedicated modal for viewing the history and comments of connected work items within a Freshservice ticket, accessible from the home page. \r\n\r\nStatus Synchronization:\r\nStatus updates on Azure DevOps work items, created or connected through Freshservice, are synchronized as private notes in Freshservice tickets. When a work item closes in Azure DevOps, the app automatically updates the Freshservice ticket with the status and closes it. Similarly, closing a Freshservice ticket will close the corresponding Azure DevOps work item. \r\n\r\nConversation Synchronization:\r\nComments from Azure DevOps appear as private notes in Freshservice, maintaining a cohesive record across platforms. Conversations added in Freshservice are also transferred to connected Azure DevOps work items. \r\n\r\nUnlinking Work Items:\r\nThe app provides an option to unlink work items, stopping the communication between the Freshservice ticket and the Azure DevOps work item. \r\n\r\nDashboard & Analytics:\r\nThe app includes a detailed dashboard, offering the following insights: \r\n\r\nMonthly Ticket Transfer Analytics: View the number of tickets transferred from Freshservice to Azure DevOps, categorized by month. \r\n\r\nDuplicate Work Item Tracking: Identify and categorize duplicate Azure DevOps work items connected to multiple tickets monthly, with a top 10 view of frequently duplicated items. \r\n\r\nUnresolved Work Item Metrics: Track the number of unresolved Azure DevOps work items transferred from Freshservice. \r\n\r\nTicket Aging Analysis: Monitor the age of tickets in Freshservice before transferring them to Azure DevOps and view aging work items in Azure DevOps, categorized by various scenarios. \r\n\r\nThis integration provides a comprehensive solution for teams using Freshservice and Azure DevOps, delivering streamlined operations, synchronized communications, and actionable analytics—all in a single, intuitive interface.",overview:"Azure DevOps Plugin with Insights allows to Create, Connect, Comment, Sync Discussions & Status",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38816\u002Flive_cover_art\u002Fthumb\u002Flogo%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38816\u002Flive_cover_art\u002Fthumb2x\u002Flogo%20%282%29.png"},categories:[ah,aX,an,ab,P,ce,dG,aw],type:b,published_at:"2024-11-29T16:45:10.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:x,ratings_count:h,install_count:bk,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[204234,314090,412343,485621,511743]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__61883_511743_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:hQ},{addon_id:"marketplaceapp__61883_511743_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"16033.0"},{addon_id:"marketplaceapp__61883_511743_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:hV},{addon_id:"marketplaceapp__61883_511743_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:np},{addon_id:"marketplaceapp__61883_511743_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:"291.0"}]},{id:88344,name:"attachment_viewer_plus_1",display_name:mG,description:mH,overview:"Unlock the power of seamless efficiency with our Freshservice app Attachment Viewer PLUS.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44388\u002Flive_cover_art\u002Fthumb\u002Fattachment_preview.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44388\u002Flive_cover_art\u002Fthumb2x\u002Fattachment_preview.png"},categories:[aa,M],type:b,published_at:"2024-01-31T16:09:23.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:bk,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[295374]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__88344_295374_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ao},{addon_id:"marketplaceapp__88344_295374_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ao},{addon_id:"marketplaceapp__88344_295374_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ao},{addon_id:"marketplaceapp__88344_295374_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ao},{addon_id:"marketplaceapp__88344_295374_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:"170.0"}]},{id:q$,name:"kubernetes_cloud_discovery",display_name:"Kubernetes Cloud Discovery",description:"The Kubernetes Cloud Discovery App discovers virtual assets across your AWS clusters and syncs them into the Freshservice CMDB. It provides a single pane of glass to view and manage your cloud resources. The resources discovered currently include:\r\n-Namespace\r\n-Node\r\n-Job\r\n-Service\r\n-Deployment\r\n-ConfigMap\r\n-CronJob\r\n-ReplicaSet\r\n-StatefulSet\r\n-DaemonSet\r\n-Pod",overview:"Discover virtual assets in your AWS clusters and sync them with the Freshservice CMDB.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F440931\u002Flive_cover_art\u002Fthumb\u002FKubernetes-discovery-app.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F440931\u002Flive_cover_art\u002Fthumb2x\u002FKubernetes-discovery-app.png"},categories:[ap,b$],type:b,published_at:"2024-09-26T17:11:43.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[361407,438977]},hostproduct_ids:[g],short_description:a,addons:a},{id:192524,name:"lansweeper_sync_1",display_name:"Lansweeper Sync",description:"Overview\r\nAdd and update Lansweeper assets into Freshservice assets\r\n\r\nDescription\r\nAdd new Lansweeper assets into Freshservice assets and update properties of existing Lansweeper assets into Freshservice assets.\r\nA scheduler is created at the installation of the app which keeps the sync and updates the assets every 8 hours once.\r\n\r\nInstructions\r\n- Navigate to the Freshservice Admin dashboard.\r\n- Go to `Admin` \u003E `Support Operations` \u003E `Apps`.\r\n- Search for `Lansweeper Sync` and click Install.\r\n- In Next window, enter you `API Key`, `Domain name`, `Lansweeper API key` and `Lansweeper Site ID`\r\n- Click `Install` and your app is installed\r\n\r\nFollowing details are required for installation:\r\n1) Freshservice API key and domain Name\r\n2) Lansweeper API Token\r\n3) Lansweeper Site ID for which sync should be done",overview:"Add and update Lansweeper assets into Freshservice assets",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F425291\u002Flive_cover_art\u002Fthumb\u002FIMG-20240820-WA0005.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F425291\u002Flive_cover_art\u002Fthumb2x\u002FIMG-20240820-WA0005.jpg"},categories:[ap,aC,ab,P,aU],type:b,published_at:"2025-01-17T19:55:07.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:bk,productName:I,productId:g,account:gl,platform_details:{"1.0":[],"2.0":[432701,524681]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__192524_524681_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:bK},{addon_id:"marketplaceapp__192524_524681_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:c$},{addon_id:"marketplaceapp__192524_524681_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:cz},{addon_id:"marketplaceapp__192524_524681_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"1500.0"},{addon_id:"marketplaceapp__192524_524681_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:bK}]},{id:193681,name:"smartsheet_connector_app",display_name:"Smartsheet Connector App",description:"The integration between Freshservice and Smartsheet offers enhanced visibility and efficient collaboration by automatically associating Smartsheet projects with Freshservice tickets and vice-versa. \r\n\r\nKey features of the Freshservice and Smartsheet integration allow admins to:\r\n* Associate a Freshservice Incident or Change with a Smartsheet project based on specific conditions\r\n* Sync updates between linked tickets in both systems\r\n* Enable agents to access project-specific information related to any ticket through the Smartsheet widget.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010227",overview:"Enable easy association of projects in Smartsheet with Freshservice Incident and Change tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F186391\u002Flive_cover_art\u002Fthumb\u002FSmarsheet_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F186391\u002Flive_cover_art\u002Fthumb2x\u002FSmarsheet_regular_400px.png"},categories:[aC,ab,P,Q,aR,O],type:b,published_at:"2024-09-24T19:40:06.000+05:30",options:a,modules:[r,l,B],supported_modules:[l,B],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:bk,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[437632]},hostproduct_ids:[g],short_description:a,addons:a},{id:193689,name:"hibob_connector_app",display_name:"HiBob Connector App [Beta]",description:"Note: \r\nThis app is currently available in beta and has limited functionalities with template recipes for configuring workflows. \r\n\r\nAs a part of the beta plan, you will receive 5000 free tasks to preview the functionality of the app valid till Dec 31, 2024.\r\n\r\nPlease reach out to our support team\u002FCSM if you face any issues while testing the app. You may encounter feature improvements or bugs while using this app as the development is still in-progress. Your feedback will help us make the app experience better.\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\n\r\nThe integration between Freshservice and HiBob allows HR service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows directly on Freshservice based on the new hire or employee termination details updated in HiBob. \r\nKey features possible with the Freshservice and HiBob integration:\r\n - OOTB workflow to automate employee onboarding\r\n - OOTB workflow to automate employee offboarding\r\n - HiBob widget on the ticket details page",overview:"Automate key employee workflows with the Freshservice and HiBob connector.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F986391\u002Flive_cover_art\u002Fthumb\u002FHibob_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F986391\u002Flive_cover_art\u002Fthumb2x\u002FHibob_regular_400px.png"},categories:[an,ab,P,bL,aQ,dA],type:b,published_at:"2024-09-26T18:44:31.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:b,ratings_count:b,install_count:bk,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[437651]},hostproduct_ids:[g],short_description:a,addons:a},{id:12226,name:"cireson_remote_support",display_name:"Cireson Remote Support",description:"Remote Support apps are modern and secure web-based tools for Support Teams to further streamline and transform the impact and delivery of IT to your organization. Directly integrated with FreshService™ & Microsoft SCCM, these apps enable you to perform remote troubleshooting actions from anywhere, any time. Deliver faster problem resolution and increase end-user satisfaction by launching secure remote support options within FreshService™, including: \r\n \r\n - Software Deployment: Enable Support Teams to quickly and easily deploy software to users and devices from any web browser\r\n - Device Insights: Get valuable insights into the state of your device, from hardware information to user interactions. \r\n - Remote Actions: Support devices in your environment with remote troubleshooting actions. \r\n - Software Control: See what software is installed on a client to repair or remove software. \r\n - Service Control: Manage installed and running services to stop, start, or restart a service in order to resolve an issue. \r\n - Deployment Insights: Identify what software is deployed to a specific device, identify errors, and deployment status. \r\n - User Insights: Get valuable insights into a user's account, including if an account is locked out or disabled. \r\n - Account Control: Identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account. \r\n - Device Affinity: See what devices are assigned to the user and access Device Management functionality. \r\n - Deployment Insights: View the status of a software or application package to identify any issues. \r\n - Group Control: Assign users to AD groups in an intuitive and secure manner. Quickly search a list of allowed groups, or remove a user from a group. \r\n - Announcements: Keep users up-to-date with important updates and changes by easily creating and delivering announcements in real-time on targeted devices.",overview:"Enable Support Teams to provide instant and secure remote support to end-users and customers. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62221\u002Flive_cover_art\u002Fthumb\u002FRS_dark_simple_square_400hw.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62221\u002Flive_cover_art\u002Fthumb2x\u002FRS_dark_simple_square_400hw.png"},categories:[ap,aU,bm],type:b,published_at:"2019-10-29T18:14:24.000+05:30",options:a,modules:[l,J,D],supported_modules:[l,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:t,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[24687]},hostproduct_ids:[g],short_description:a,addons:a},{id:194172,name:"api_meter_1",display_name:ia,description:nT,overview:ib,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F271491\u002Flive_cover_art\u002Fthumb\u002FAPI%20RAYE%20MONITOR%20ICON.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F271491\u002Flive_cover_art\u002Fthumb2x\u002FAPI%20RAYE%20MONITOR%20ICON.png"},categories:[M,ac],type:b,published_at:"2024-10-04T10:40:19.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[439333]},hostproduct_ids:[g],short_description:a,addons:a},{id:44756,name:"freshservice_and_azure_devops_integration",display_name:"Freshservice and Azure DevOps Integration",description:"The Azure DevOps & Freshservice Integration app enables the agent without leaving their Freshservice interface to Create Work Item, Connect Work Item, Comment Connected Work Items and View Work Items Discussion. \r\n\r\n**APP**\r\nThe APP gives a mobile view. There are two tabs. \r\n **Home tab** & **Connect Work Item tab**\r\n**Home tab**\r\nOn the home page, there is an option to create the work item directly. There is a button given in the ticket sidebar app “+New Work Item”.\r\n \t+New Work Item - direct the users to the list of the work type.\r\nOn clicking on the “+New Work Item” icon on the front\u002Fhome page, the model will pop up where the user is provisioned to select the work type with respect to selected projects in the select option.\r\nBelow is the screenshot for direct work Item creation.\r\n\r\n**Connect Work Item tab**\r\n- Freshservice-AzureDevOps app support agent can connect an existing Azure DevOps Work Item# to the current Freshservice ticket. The app allows the user to create or connect multiple work items to one Freshdservice ticket.\r\n\r\n**Add Comments**\r\nThe Add Comments link in the app allows the user to create comments on all the connected Azure DevOps work items to the current Freshservice ticket.\r\n\r\n**Work Item Discussion**\r\nIn the Freshservice-Azure DevOps app Work Item Discussion modal shows the details of work item history and the comments history to the current Freshservice ticket. \r\nFrom the view link in the front \u002F home page, the user directs to the modal where they can see the list of connected work items along with the filter option.\r\n**Filter** \t- User can filter the specific connected items with the keyword.\r\n\r\nOn clicking the listed connected work items, the user can see the discussions of the respective work Item and also can add new comments to that particular work item.",overview:"Integration between Freshservice and Azure DevOps. Create, Comment, View a discussion of DevOps item",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65744\u002Flive_cover_art\u002Fthumb\u002FAZURE-DEVOPS%20APP%20ICON.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65744\u002Flive_cover_art\u002Fthumb2x\u002FAZURE-DEVOPS%20APP%20ICON.jpeg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2023-04-27T16:06:44.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:aK,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[128459,166075,191983,192636,204745]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__44756_204745_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:eg},{addon_id:"marketplaceapp__44756_204745_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"6589.0"},{addon_id:"marketplaceapp__44756_204745_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:lo},{addon_id:"marketplaceapp__44756_204745_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:"83.0"},{addon_id:"marketplaceapp__44756_204745_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:nv}]},{id:194267,name:"personio_connector_app",display_name:"Personio Connector App",description:"The integration between Freshservice and Personio allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and seamless data sync on Freshservice based on details from Personio. \r\n \r\nKey features possible with the Freshservice and Personio integration:\r\n* OOTB workflow to automate employee onboarding\r\n* OOTB workflow to automate employee offboarding\r\n* Sync user data from Personio to Freshservice\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010254",overview:"Automate key employee workflows between Freshservice and Personio.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F762491\u002Flive_cover_art\u002Fthumb\u002FPersonio_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F762491\u002Flive_cover_art\u002Fthumb2x\u002FPersonio_regular_400px.png"},categories:[an,ab,P,bL,aQ,dA],type:b,published_at:"2024-10-03T17:53:10.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:aK,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[439676]},hostproduct_ids:[g],short_description:a,addons:a},{id:46456,name:"sqs",display_name:gd,description:ra,overview:ge,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65464\u002Flive_cover_art\u002Fthumb\u002F259353_app_copy_queue_services_sqs_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65464\u002Flive_cover_art\u002Fthumb2x\u002F259353_app_copy_queue_services_sqs_icon.png"},categories:[ab,P],type:b,published_at:"2021-11-21T20:33:07.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[134713]},hostproduct_ids:[g],short_description:a,addons:a},{id:51552,name:"msb_docs_1",display_name:"MSB Docs eSign",description:"MSB Docs offers excellent improvement in turnaround time by reducing the number of steps involved in documenting and signing. This Gartner's preferred eSignature and Document workflow solution makes signing and managing documents even simpler by offering great functionality.\r\nInstalling MSB Docs can help your business in many ways as:\r\n1. Reduce TAT \r\n2. Reduce Overall Cost \r\n3. Enhance Overall Process Efficiency \r\n4. Gain Control Over Your Document Flow \r\n5. Improve Visibility & Accountability\r\n\r\nKey Features: \r\n1. Easy Preparing and Tracking: Prepare and send documents for e-signature and track their status right from MSB Docs Dashboard. \r\n2. Send for e-signature with a click: Prepare a document or open an existing one and click on the MSB Docs icon to send it for eSigning using the desired workflow. \r\n3. No Hardware\u002FSoftware Cost: There is no need to bear the extra cost on separate technology as one can benefit from this integration without requiring any hardware or software upgrades. \r\n4. Anywhere\u002FAny Device Accessibility: Recipient can sign on any device. No additional software download or accounts are needed for your recipient to sign via any browser or mobile device. \r\n5. Minimize legal and compliance risks: All the documents in development or transit are entirely secured and in compliance with industry-specific standards and regional regulations. \r\n6. Reap Utmost Security Benefits: MSB Docs is backed by hundreds of security features, processes, and controls. Its compliance with rigorous security standards like SOC 2 and ISO 27001 encourages our clients to sign, store, and manage documents using it.",overview:"Time efficient ePak signing and sharing solution MSB Docs can be used within your existing apps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25515\u002Flive_cover_art\u002Fthumb\u002FUntitled%20design.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25515\u002Flive_cover_art\u002Fthumb2x\u002FUntitled%20design.png"},categories:[ah,cY,dF,ai,cE],type:b,published_at:"2022-10-25T18:00:50.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[153536,174666]},hostproduct_ids:[g],short_description:"Fast and reliable eSignature.",addons:a},{id:67751,name:"onarken_smart_lockers",display_name:"ONARKEN Smart Lockers",description:rb,overview:rb,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15776\u002Flive_cover_art\u002Fthumb\u002Fonarken.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15776\u002Flive_cover_art\u002Fthumb2x\u002Fonarken.png"},categories:[ap,aU,bj,bA],type:b,published_at:"2023-07-05T09:36:44.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[231052,249832]},hostproduct_ids:[g],short_description:a,addons:a},{id:80478,name:"custom_ticket_printing_for_freshservice",display_name:"Custom ticket printing for Freshservice",description:"This tool empowers Agents to effortlessly configure and personalize the fields to be printed when generating a copy of a Freshservice ticket.\r\n\r\nWith this app, you are in full control. During installation, you have the freedom to select the specific fields that matter most to you. Whether it's the ticket details, company details or any other crucial data, you can easily tailor the print copy to meet your exact requirements.\r\n\r\nKey Features:\r\n\r\nCustom Ticket Design\r\n\r\nPrint-On-Demand\r\n\r\nTicket Preview",overview:"Discover unparalleled customization with the \"Custom Ticket Printing\" app for Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87408\u002Flive_cover_art\u002Fthumb\u002FPaid%20Icon%20-%20Print%20Ticket%20PNG-14%20%282%29%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87408\u002Flive_cover_art\u002Fthumb2x\u002FPaid%20Icon%20-%20Print%20Ticket%20PNG-14%20%282%29%20%281%29.png"},categories:[M,bz,ac],type:b,published_at:"2024-05-29T17:38:13.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:j,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[260589,362058]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__80478_362058_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"999.0"},{addon_id:"marketplaceapp__80478_362058_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:cv},{addon_id:"marketplaceapp__80478_362058_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:"9.5"},{addon_id:"marketplaceapp__80478_362058_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:dZ},{addon_id:"marketplaceapp__80478_362058_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:cy}]},{id:81535,name:"recurring_tickets_tasks",display_name:"Recurring Ticket Schedules & Tasks",description:"Take control of routine tasks!\r\n\r\nFreshservice tickets are perfect for recurring tasks that require workflow and auditability. Recurring Ticket Schedules & Tasks helps you collectively manage recurring schedules such as contract renewals, security or safety audits, remembering to back up files, resetting passwords or doing the monthly payroll.\r\n\r\nFeatures\r\n- Specify tickets to be created at any interval.\r\n- Supports multiple Workspaces in Freshservice.\r\n- Define the exact values of any field on the tickets to be created.\r\n- Optionally, call a webhook in addition to creating a ticket.\r\n- Add tasks to the newly created tickets.\r\n- Create schedules from daily to annual and everything in between.\r\n\r\nDaily Schedules\r\n- Daily at 6:00 PM\r\n- Daily at 11:00 AM\r\n\r\nWeekly schedules\r\n- Eevery Monday at 10:00 AM\r\n- Every Mon, Wed & Fri at 12:00 PM\r\n- Every Friday at 9:00 AM\r\n\r\nMonthly schedules\r\n- On the third day of the month\r\n- First Monday of the month\r\n- Second Satruday of the month\r\n- Last Friday of the month\r\n\r\nYearly schedules\r\n- On the 4th of January\r\n- On the last Friday of June\r\n- On the second last Tuesday of October\r\n- On the third Wednesday of March\r\n- On the 31st of December",overview:ln,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53518\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53518\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[aa,M],type:b,published_at:"2024-01-31T16:16:59.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:h,install_count:j,productName:I,productId:g,account:dm,platform_details:{"1.0":[],"2.0":[265300,267960,280596,290173,291679,295538]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__81535_295538_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__81535_295538_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__81535_295538_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__81535_295538_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__81535_295538_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:dl}]},{id:193585,name:"amazon_connect_cti_2",display_name:"Amazon Connect CTI",description:"The Freshservice integration with Amazon Connect App offers an efficient solution for efficient call management, ensuring that every customer interaction is logged and accessible within Freshservice. Enhance your team's productivity and provide superior service with the Amazon Connect widget on the Freshservice dashboard.\r\n\r\nWith the Amazon Connect App on Freshservice, agents can:\r\n * Manage inbound and outbound calls with ease through call controls like mute, hold, and transfer during the call\r\n * Create new tickets or update existing ones based on the phone conversation to keep all call-related information organized and easily accessible \r\n * Get easy access to comprehensive call histories associated with every contact to deliver personalized and informed support during every call\r\n\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010226",overview:"Enhance your IT support operations with seamless call management using Amazon Connect CTI",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F585391\u002Flive_cover_art\u002Fthumb\u002Famazon_connect_2x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F585391\u002Flive_cover_art\u002Fthumb2x\u002Famazon_connect_2x.png"},categories:[N,aj,$],type:b,published_at:"2024-09-25T12:56:08.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[437239]},hostproduct_ids:[g],short_description:a,addons:a},{id:194003,name:"paylocity_connector_app_-_beta",display_name:"Paylocity Connector App [Beta]",description:"Note: \r\nThis app is currently available in beta and has limited functionalities with template recipes for configuring workflows. \r\n\r\nAs part of the beta plan, you will receive 5000 free tasks to start using the app, valid until Dec 31, 2024.\r\n\r\nPlease contact our support team\u002FCSM if you face any issues while using the app. You may encounter feature improvements or bugs while using this app as development is still in progress. Your feedback will help us improve the app experience.\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\n\r\nThe integration between Freshservice and Paylocity allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and seamless data sync on Freshservice based on details from Paylocity.\r\n\r\nKey features possible with the Freshservice and Paylocity integration:\r\n* OOTB workflow to automate employee onboarding\r\n* OOTB workflow to automate employee offboarding\r\n* Sync user data from Paylocity to Freshservice\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010240",overview:"Automate key employee workflows between Freshservice and Paylocity.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F300491\u002Flive_cover_art\u002Fthumb\u002FPaylocity_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F300491\u002Flive_cover_art\u002Fthumb2x\u002FPaylocity_regular_400px.png"},categories:[an,ab,P,bL,aQ,dA],type:b,published_at:"2024-10-04T11:59:49.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:j,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[438734]},hostproduct_ids:[g],short_description:a,addons:a},{id:67126,name:"ticket_bridge",display_name:"Ticket Bridge",description:"Say goodbye to the hassle of manually transferring tickets between Freshservice domains. With Ticket Bridge, you can effortlessly send tickets from one domain to another with just a few clicks.\r\n\r\nWhether you need to move tickets to:\r\n- Another domain, \r\n- Another workspace in another domain.\r\n- Another group in the other domain\r\n- or to another agent within a group in the other domain\r\n\r\nTicketBridge makes it easy. Plus, with its user-friendly interface and intuitive features, you'll be up and running in no time. \r\n\r\nStreamline your ticketing system and save time with Ticket Bridge.\r\n\r\n---------------------------------\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Effortlessly transfer tickets between Freshservice domains with Ticket Bridge",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62176\u002Flive_cover_art\u002Fthumb\u002Fsender_app.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62176\u002Flive_cover_art\u002Fthumb2x\u002Fsender_app.png"},categories:[aa,M,Q,O],type:b,published_at:"2023-12-19T10:19:25.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:x,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[228177,286039]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__67126_286039_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__67126_286039_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__67126_286039_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__67126_286039_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"544.0"},{addon_id:"marketplaceapp__67126_286039_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:aY}]},{id:85078,name:"azure_devops-freshservice_integratecloud",display_name:"Azure DevOps-Freshservice Integration",description:"The Azure DevOps Freshservice Integrator app enables the agent without leaving their Freshservice interface to Create Work Items, Link Work Items, and Notify Linked Work Items.\r\n\r\nAPP:\r\n\r\nIn the app, we are providing two buttons - New Work Item & Link to WI\r\nNew Work Item button\r\nThe Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.\r\nBased on Freshservice user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps.Based on Freshservice user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps\r\nBelow is the screenshot for direct work Item creation.\r\n\r\nLink to WI Button \r\nThe Link to WI button in the Freshservice-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The Azure DevOps app allows the support agent to notify all or particular linked Azure DevOps work items. \r\nThe linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying",overview:"Integration between Freshservice and Azure DevOps. Create, link and notify DevOps items .",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87058\u002Flive_cover_art\u002Fthumb\u002FvstsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87058\u002Flive_cover_art\u002Fthumb2x\u002FvstsLogo.jpg"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-03-05T15:59:58.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:x,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[279495,281144,296422]},hostproduct_ids:[g],short_description:qZ,addons:[{addon_id:"marketplaceapp__85078_296422_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:ev},{addon_id:"marketplaceapp__85078_296422_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:"233.0"},{addon_id:"marketplaceapp__85078_296422_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:ok},{addon_id:"marketplaceapp__85078_296422_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:"122.0"},{addon_id:"marketplaceapp__85078_296422_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"12489.0"}]},{id:86658,name:"stonly_1",display_name:lz,description:"The Stonly app for Freshservice gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving Zendesk.\r\n\r\nStep-by-step guides and decision tress for agents directly inside Zendesk.\r\n\r\nTwo-way communication for sending data between tickets and guides.\r\n\r\nAutomatic ticket triage\u002Fqualification based on choices made by agents in the guide.\r\n\r\nConditional and automated branching inside guides based on ticket data.\r\n\r\nAutomatic search to display only guides relevant to the current ticket.\r\n\r\nInteractive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.\r\n\r\nLearn how Stonly empowers thousands of companies to support millions of customers at https:\u002F\u002Fstonly.com\u002F",overview:ly,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85668\u002Flive_cover_art\u002Fthumb\u002FStonly_signet_master_digital.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85668\u002Flive_cover_art\u002Fthumb2x\u002FStonly_signet_master_digital.png"},categories:[aa,M,Q,O],type:b,published_at:"2024-02-27T13:46:59.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:I,productId:g,account:"stonly",platform_details:{"1.0":[],"2.0":[286940,309259]},hostproduct_ids:[g],short_description:a,addons:a},{id:87072,name:"automated_change_requests",display_name:"Automated Change Requests",description:"Take your IT Administration to the next level with Automated Change Requests.\r\n\r\n1️⃣ Operational Efficiency: Automate routine changes by freeing up IT administrators from the manual creation of recurring change requests, enabling them to focus on strategic IT tasks.\r\n\r\n2️⃣ Reduce Human Error: Standardized templates ensure accurate information capture, minimizing the risk of errors and disruptions in IT operations.\r\n\r\n3️⃣ Timely Notifications: Stay ahead with automated reminders for proactive management and optimization.\r\n\r\nFeatures\r\n→ Specify change requests to be created at specific time and intervals.\r\n→ Choose intervals from daily, weekly, monthly and annual.\r\n→ Define the exact values of any field on the change request to be created.\r\n→ Enrich change requests with tasks and notes.\r\n→ Optionally, call a webhook in addition to creating tasks and notes.\r\n\r\nDaily Schedules\r\n- Daily at 6:00 PM\r\n- Daily at 11:00 AM\r\n\r\nWeekly schedules\r\n- Eevery Monday at 10:00 AM\r\n- Every Mon, Wed & Fri at 12:00 PM\r\n- Every Friday at 9:00 AM\r\n\r\nMonthly schedules\r\n- On the third day of the month\r\n- First Monday of the month\r\n- Second Satruday of the month\r\n- Last Friday of the month\r\n\r\nYearly schedules\r\n- On the 4th of January\r\n- On the last Friday of June\r\n- On the second last Tuesday of October\r\n- On the third Wednesday of March\r\n- On the 31st of December",overview:"Auto-generate change requests at regular intervals. Create tasks, notes and more.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27078\u002Flive_cover_art\u002Fthumb\u002FApp%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27078\u002Flive_cover_art\u002Fthumb2x\u002FApp%20Logo.png"},categories:[ap,bj,cx,bA],type:b,published_at:"2024-01-16T14:07:20.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:x,productName:I,productId:g,account:dm,platform_details:{"1.0":[],"2.0":[288707,289807,290078,291680]},hostproduct_ids:[g],short_description:"Auto-generate change requests",addons:[{addon_id:"marketplaceapp__87072_291680_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:cg},{addon_id:"marketplaceapp__87072_291680_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:eB},{addon_id:"marketplaceapp__87072_291680_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:b_},{addon_id:"marketplaceapp__87072_291680_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:cg},{addon_id:"marketplaceapp__87072_291680_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:dl}]},{id:178329,name:"servicedesk_plus_connector",display_name:"ManageEngine ServiceDesk Plus Connector App",description:"NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers.\r\n\r\nThe integration between Freshservice and ServiceDesk Plus offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.\r\n\r\nWith the Freshservice and ServiceDesk Plus integration, agents can:\r\n\r\n1. Create and update incidents between Freshservice and ServiceDesk Plus\r\n2. Create and update service requests from Freshservice to ServiceDesk Plus\r\n3. Map custom fields across both systems\r\n4. Select tickets for sync based on specific conditions\r\n5. Define the workspace for tickets to be added or mapped from\r\n6. Conversation notes can be synced from FS to SDP (1 way only)\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009992",overview:"Enable seamless collaboration across teams using ServiceDesk Plus for their service management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F923871\u002Flive_cover_art\u002Fthumb\u002FServiceDesk%20Plus.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F923871\u002Flive_cover_art\u002Fthumb2x\u002FServiceDesk%20Plus.png"},categories:[ap,aU,cx],type:b,published_at:"2024-06-28T12:36:43.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:x,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[410503]},hostproduct_ids:[g],short_description:a,addons:a},{id:67363,name:"freshservice_gdpr_assistant",display_name:"Freshservice GDPR Assistant",description:"Have you ever wished that your domain could remove agents that haven't been active in your domain for 12 months? \r\n\r\nEver wished all of those requesters that are disabled would be removed automaticly 3 months after?\r\n\r\nWhat about all those tickets that no one has made an update on for more than 24 months?\r\n\r\nWith this nifty app one are able to forget those agents and requesters and also delete all those tickets.\r\n\r\nLean back and let the system do the work for you, either once every day or once every week.\r\n\r\n-- -- -- -- --\r\n\r\nIf you are looking for an app that are able to look at other fields apart from the default one in this app, we at Synerity are able to help you with your own custom solutions and applications.\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Clean up your Freshservice environment from agents, requesters & tickets and be GDPR compliant.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36376\u002Flive_cover_art\u002Fthumb\u002Fgdpr%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36376\u002Flive_cover_art\u002Fthumb2x\u002Fgdpr%20%282%29.png"},categories:[cT,a$,aR,O],type:b,published_at:"2023-06-19T19:52:14.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:g,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[229367,240519,243491]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__67363_243491_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__67363_243491_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__67363_243491_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__67363_243491_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:aY},{addon_id:"marketplaceapp__67363_243491_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"899.0"}]},{id:71052,name:"gdpr_eraser",display_name:"GDPR Eraser",description:"This app is divided into two parts as follows:\r\n\r\n1. A serverless app that runs in the background and automatically deletes Agents, Requesters, and tickets based on the settings you choose on the installation page.\r\n2. A full-page app that users with the right permissions can use to access detailed information about other agents and requesters, as well as generate a PDF report on other agents and requesters.\r\n\r\nThis app has permission-based features that prevent other agents from being able to delete someone else's account or data. On the installation page, you can choose who has full access to the app by selecting a role group that can delete both requesters and agents.\r\n\r\nOn the installation page, you can also choose when the app should run. You have the option to run the app every day or every week. Additionally, you can select and activate various functions directly on the installation page, such as automatic deletion of agents, requesters, and tickets after a specified time chosen on the installation page.\r\n\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"GDPR Eraser: auto-delete user data, manual deletion for agents & requesters.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25017\u002Flive_cover_art\u002Fthumb\u002Fgdpr.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25017\u002Flive_cover_art\u002Fthumb2x\u002Fgdpr.png"},categories:[cT,a$,aR,O],type:b,published_at:"2023-06-13T08:39:06.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[238322]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__71052_238322_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:b_},{addon_id:"marketplaceapp__71052_238322_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:cv},{addon_id:"marketplaceapp__71052_238322_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:dZ},{addon_id:"marketplaceapp__71052_238322_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"1050.0"},{addon_id:"marketplaceapp__71052_238322_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:gb}]},{id:81347,name:"chart_master",display_name:"Chart Master",description:"Chart Master is a versatile and user-friendly chart application designed to empower individuals, professionals, and businesses to transform raw data into stunning visual representations. Whether you're a data analyst, marketer, educator, or simply someone who wants to convey information effectively, Chart Master is your go-to tool for creating, customizing, and sharing insightful charts and graphs.\r\n\r\nFeatures :\r\n-\u003E Build a flow chart to represent a process in your team.\r\n-\u003E Build a data flow diagram and class diagram to have a well documented feature in your SDLC life cycle.\r\n-\u003E Build an ER and Organisation diagram for your entire company from scratch.",overview:"Your go-to tool for effortlessly creating and customizing stunning charts, simplifying data visual.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74318\u002Flive_cover_art\u002Fthumb\u002Fimresizer-1692727225537.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74318\u002Flive_cover_art\u002Fthumb2x\u002Fimresizer-1692727225537.png"},categories:[aO,ai,aD],type:b,published_at:"2023-10-12T14:30:45.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:g,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[264428]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__81347_264428_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:cz},{addon_id:"marketplaceapp__81347_264428_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:cy},{addon_id:"marketplaceapp__81347_264428_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:cv},{addon_id:"marketplaceapp__81347_264428_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:ed},{addon_id:"marketplaceapp__81347_264428_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:cv}]},{id:85416,name:"ticketgpt_pro_freshservice",display_name:"TicketGPT PRO Freshservice",description:"No need for any separate AI account for installation. All in one app. We use a dedicated Azure based AI service for this app which ensures enterprise grade best practices with a quick response time for all AI calls.\r\n\r\nAgents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI. \r\n\r\nTicketGPT PRO can transform your agents into superheroes!",overview:nZ,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61458\u002Flive_cover_art\u002Fthumb\u002Fai-hero-pro.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61458\u002Flive_cover_art\u002Fthumb2x\u002Fai-hero-pro.png"},categories:[at,aa,M],type:b,published_at:"2023-11-30T18:48:41.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:g,productName:I,productId:g,account:eH,platform_details:{"1.0":[],"2.0":[281163,284231]},hostproduct_ids:[g],short_description:n_,addons:[{addon_id:"marketplaceapp__85416_284231_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:da},{addon_id:"marketplaceapp__85416_284231_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:ef},{addon_id:"marketplaceapp__85416_284231_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:ef},{addon_id:"marketplaceapp__85416_284231_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:oK},{addon_id:"marketplaceapp__85416_284231_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:n$}]},{id:88681,name:"caller_verify_1",display_name:"Caller Verify",description:"Caller Verify is a cutting-edge security solution for call centers and IT help desks that extends the functionality of Okta Multi-Factor Authentication (MFA) to callers.\r\n\r\nCaller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals. With Caller Verify, you can:\r\n\r\n* Enhance your callers' experience.\r\n* Eliminate call center fraud risk with NIST compliant verification.\r\n* Reduce your average handle time to verify callers.\r\n* Provide a unified verification experience across all channels.\r\n\r\nWith the Caller Verify and Freshserivce integration you can verify callers into your IT helpdesk without ever leaving Freshservice.\r\n\r\nWith a push of a button the requester and their enrolled verifications factors are automatically looked up and a request to verify their identity can be easily sent to the caller.\r\n\r\nOnce completed, the verification details are automatically recorded in the ticket providing a complete audit trail. You can even configure conditions to require verification before the support ticket can be submitted ensuring that your business processes are followed.",overview:"Caller Verify extends Okta MFA to your Call Center or Help Desk, enabling secure caller verification",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18688\u002Flive_cover_art\u002Fthumb\u002FCaller-verify-Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18688\u002Flive_cover_art\u002Fthumb2x\u002FCaller-verify-Logo.png"},categories:[M,ac],type:b,published_at:"2024-02-26T22:20:05.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:g,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[297165]},hostproduct_ids:[g],short_description:"Securely Verify Callers",addons:a},{id:12164,name:"tfs_1",display_name:"TFS",description:"By installing this app, you get the following benefits:\r\n\r\n1. Agents can create workitems from the ticket details sidebar in Freshservice. By selecting the project and workitem type, Freshservice tickets appear as workitems on TFS.\r\n2. Once the work item is created and mapped with a ticket, any note\u002Freply made to the Freshservice tickets will be fetched and added in TFS automatically.\r\n3. Any status change in TFS will automatically reflect in the corresponding Freshservice tickets and vice versa. Status configuration can be provided in the app config stage.\r\n4. Workitems in TFS can also be created via other sources; if the subject name matches with the configured subject in app config, it will create a workitem in the specific project.\r\n5. Ticket requester will be mapped as the \"created by\" user in TFS.\r\n6. Only 15 Agile projects can be selected in project dropdown in the configuration page.\r\n7. This app supports only Incident and Service Request.",overview:"Create work items in TFS from Freshservice with this integration. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46121\u002Flive_cover_art\u002Fthumb\u002FAzureDevOps.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46121\u002Flive_cover_art\u002Fthumb2x\u002FAzureDevOps.png"},categories:[ew,ce,cw],type:b,published_at:"2022-07-14T14:02:27.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:fv,platform_details:{"1.0":[],"2.0":[24511,160652,173336,174881]},hostproduct_ids:[g],short_description:a,addons:a},{id:16681,name:"lighthouse_1",display_name:ih,description:"KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.\r\n\r\nIntegrating KMS Lighthouse with Freshservice UI improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Freshservice or switch back browser tabs. This app will allow you to use KMS Lighthouse inside Freshservice. Agents can use their KMS Lighthouse API Keys and integrate KMS Lighthouse to their Freshservice.\r\n\r\nThe app widget will be available in the following pages:\r\n\r\n• New Ticket\r\n• Tickets\r\n• Contacts",overview:"Lighthouse makes it easy for agents to find answers for customers directly in Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18661\u002Flive_cover_art\u002Fthumb\u002F400X400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18661\u002Flive_cover_art\u002Fthumb2x\u002F400X400.png"},categories:[ai,aD],type:b,published_at:"2019-09-10T11:00:04.000+05:30",options:a,modules:[r,l,J],supported_modules:[l,J],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[38162,42372,48110,53941]},hostproduct_ids:[g],short_description:a,addons:a},{id:48586,name:"freshbridge_connect",display_name:"FreshBridge Connect",description:"FreshBridge Connect is a powerful, straightforward and simple app that extends and integrates the capabilities of Freshservice to YOUR Azure DevOps implementation and process. Simply choose a project and work item type, fill out any required and desired fields and your work item will be created with all the information provided. After a work item has been created, the Freshservice source ticket is automatically linked and any new Freshservice replies will automatically be added to the DevOps work item discussion. DevOps users can also communicate back to Freshservice by prepending any new discussion posts with !reply.\r\n\r\n- Create new Work Items of any type in any project\r\n- Automatically send DevOps discussions to the Freshservice ticket\r\n- Automatically send Freshservice replies to the DevOps Work Item",overview:"FreshBridge Connect is a powerful app that extends the capabilities of Freshservice to Azure DevOps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68584\u002Flive_cover_art\u002Fthumb\u002FFreshBridge_Connect_Logo___dark_blue___400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68584\u002Flive_cover_art\u002Fthumb2x\u002FFreshBridge_Connect_Logo___dark_blue___400x400.png"},categories:[ah,ab,P,aw],type:b,published_at:"2022-02-11T15:20:57.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:"ET Investments",platform_details:{"1.0":[],"2.0":[142598]},hostproduct_ids:[g],short_description:"Create Work Items from Freshservice",addons:[{addon_id:"marketplaceapp__48586_142598_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:if0},{addon_id:"marketplaceapp__48586_142598_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:kI},{addon_id:"marketplaceapp__48586_142598_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:dy},{addon_id:"marketplaceapp__48586_142598_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"9750.0"},{addon_id:"marketplaceapp__48586_142598_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:"125.0"}]},{id:66722,name:"pdf_export_1",display_name:mK,description:"This app allows you to select a solutions folder from your knowledge base and export it as a PDF.\r\n\r\nNext up:\r\n- export of categories & whole knowledge bases\r\n- header and footer customization\r\n\r\nDon't hesitate to reach out to pdfexport@canary-apps.com if you have questions or feedback.",overview:mL,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22766\u002Flive_cover_art\u002Fthumb\u002Fpdfexport.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22766\u002Flive_cover_art\u002Fthumb2x\u002Fpdfexport.png"},categories:[bx,ai,aD,M,ac],type:b,published_at:"2023-08-31T08:56:05.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:g,ratings_count:b,install_count:h,productName:I,productId:g,account:bC,platform_details:{"1.0":[],"2.0":[225964]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__66722_225964_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aH},{addon_id:"marketplaceapp__66722_225964_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__66722_225964_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__66722_225964_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:dy},{addon_id:"marketplaceapp__66722_225964_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aH}]},{id:67849,name:"admin_dashboard",display_name:"Admin Dashboard",description:"This app is for those who want to save both money and time while keeping track of their Freshservice environment. The app is currently divided into five different sections, each presenting various data.\r\nIn the \"Agents\" section, you can see the total number of agents, and you can use the filter available in the app to view active and inactive agents.\r\nIn the \"Departments\" section, the app presents all departments and the number of users per department in a neat graphical diagram.\r\nIn the \"Freshservice Status\" section, you can view the current operational status, which is visually represented by different colors depending on the status.\r\nIn the \"Requesters\" section, the app presents the number of active and inactive requesters through a graphical diagram.\r\nIn the \"API Rate Limit\" section, by selecting an endpoint and clicking the button, you can get a glimpse of how much of your API Rate limit is currently being used.\r\nIn future versions of the app, we will be adding more unique features.\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"App for time and money savings. Find inactive agents, track requesters, and monitor Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94876\u002Flive_cover_art\u002Fthumb\u002Fadmdashboard.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94876\u002Flive_cover_art\u002Fthumb2x\u002Fadmdashboard.png"},categories:[as,P,aa,M],type:b,published_at:"2023-07-04T13:21:28.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[231693,245593]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__67849_245593_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__67849_245593_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:"117.0"},{addon_id:"marketplaceapp__67849_245593_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:dH},{addon_id:"marketplaceapp__67849_245593_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"907.0"},{addon_id:"marketplaceapp__67849_245593_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:dZ}]},{id:69596,name:"outbound_email_sender",display_name:"Outbound Email Sender",description:"Ever been annoyed with the fact that when you create a ticket for someone else they dont recieve notifications about it?\r\n\r\nThis app will solve that!\r\n\r\nSay goodbye to missed notifications and hello to seamless ticket creation. With our innovative solution, not only will the requester receive an instant email notification confirming the creation of their ticket, but if you add a CC on the ticket, they'll also stay in the loop.\r\nPlus, we've got you covered with hassle-free attachment inclusion in the emails.\r\n\r\nOur powerful Outbound Email Sender app ensures that only agents in the allowed groups have the ability to create and send tickets, providing you with secure and controlled access.\r\n\r\nBoost your productivity and never leave your requesters hanging again.\r\n\r\n---------------------------------\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Let the requesters know that the ticket has been created",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69596\u002Flive_cover_art\u002Fthumb\u002FoutgoingemailSenderpng.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69596\u002Flive_cover_art\u002Fthumb2x\u002FoutgoingemailSenderpng.png"},categories:[M,ac],type:b,published_at:"2023-08-10T22:55:01.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[235405]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__69596_235405_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__69596_235405_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__69596_235405_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__69596_235405_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:oi},{addon_id:"marketplaceapp__69596_235405_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aY}]},{id:133431,name:"multiple_azure_devops-freshservice_integratecloud",display_name:"Azure DevOps Multiple-Freshservice IntegrateCloud",description:"The Multiple Azure DevOps Freshservice Integrator app enables the agent without leaving their Freshservice interface to Create Work Items, Link Work Items, and Notify Linked Work Items.\r\n\r\nAPP:\r\n\r\nIn the app, we are providing two buttons - New Work Item & Link to WI\r\nNew Work Item button\r\nThe Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.\r\nBased on Freshservice user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps.\r\n\r\nBelow is the screenshot for direct work Item creation.\r\n\r\nLink to WI Button \r\nThe Link to WI button in the Freshservice-Multiple Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - Multiple Azure DevOps app allows the support agent to notify all or particular linked Azure DevOps work items. \r\nThe linked ticket information will be displayed as a comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying",overview:"Integration between Freshservice and Multiple Azure DevOps. Create, link and notify DevOps items.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F134331\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F134331\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[ah,aX,an,ab,P,aw],type:b,published_at:"2024-05-17T17:48:33.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[354219]},hostproduct_ids:[g],short_description:"Multiple Azure DevOps-Freshservice",addons:a},{id:143020,name:"api_rate_monitor_2",display_name:"API Rate Monitor",description:"An API rate monitor app is a tool designed to track and manage the usage of APIs (Application Programming Interfaces). It provides insights into how often APIs are being called, monitors usage limits, and helps prevent API abuse or overuse. \r\n\r\nOn the app configuration page, users can customize the modules they wish to monitor for API rate details. The app will then display these configured modules along with the following details: \r\n\r\n1. Total API rate allocated\r\n2. Number of API calls consumed\r\n3. Number of API calls remaining \r\n\r\nIf the API rate limit is exceeded, the app will show the retry-after time. This feature assists users in making successful API calls after the indicated waiting period. \r\n\r\nOverall, an API rate monitor app plays a crucial role in ensuring efficient and responsible use of APIs, optimizing performance, and maintaining compliance with API usage policies and agreements.",overview:"An API rate monitor app is to track and manage the usage of APIs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F020341\u002Flive_cover_art\u002Fthumb\u002FAPI%20RAYE%20MONITOR%20ICON.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F020341\u002Flive_cover_art\u002Fthumb2x\u002FAPI%20RAYE%20MONITOR%20ICON.png"},categories:[M,ac],type:b,published_at:"2024-05-13T21:03:08.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[366212]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__143020_366212_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:aY},{addon_id:"marketplaceapp__143020_366212_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"836.0"},{addon_id:"marketplaceapp__143020_366212_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:fR},{addon_id:"marketplaceapp__143020_366212_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__143020_366212_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:eG}]},{id:238516,name:"sap_successfactors_connector_app",display_name:"SAP SuccessFactors Connector App",description:"The integration between Freshservice and SAP SuccessFactors allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and enable seamless data sync between their HR system and Freshservice.\r\n\r\nKey features possible with the Freshservice and SAP SuccessFactors integration:\r\n * Employee data sync between Freshservice and SAP SuccessFactors\r\n * OOTB workflows to automate employee onboarding and offboarding\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010313",overview:"Automate HR service delivery with Freshservice and SAP SuccessFactors integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F615832\u002Flive_cover_art\u002Fthumb\u002FSuccess%20factors%20SAP_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F615832\u002Flive_cover_art\u002Fthumb2x\u002FSuccess%20factors%20SAP_regular_400px.png"},categories:[ab,P,dc,aQ,cI],type:b,published_at:"2024-11-14T12:48:51.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:h,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[488276]},hostproduct_ids:[g],short_description:a,addons:a},{id:66889,name:"api_rate_limit_status",display_name:"Api Rate Limit Status",description:"If you want to know how many API requests you have left of your API rate limit, then this app is for you. With a simple button press, you can find out how many API requests are left and on which endpoint.\r\n\r\n- Select which call you want to have a look at.\r\n- Click the 'Get API status' button.\r\n- Analyze the data.\r\n\r\nFor more customization options regarding this app, please give us a call at Synerity.\r\n\r\n---------------------------------\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"With this app you find out how many API requests you have left of your API rate-limit.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98866\u002Flive_cover_art\u002Fthumb\u002FappLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98866\u002Flive_cover_art\u002Fthumb2x\u002FappLogo.png"},categories:[M,ac],type:b,published_at:"2023-07-04T13:21:06.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[226899]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__66889_226899_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__66889_226899_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aY},{addon_id:"marketplaceapp__66889_226899_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:aY},{addon_id:"marketplaceapp__66889_226899_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"905.0"},{addon_id:"marketplaceapp__66889_226899_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:aY}]},{id:84431,name:"ticketgpt_freshservice",display_name:"TicketGPT Freshservice",description:"Agents can use AI to summarise a ticket conversation, analyse and display\u002F exhibit the sentiment of the conversation with an emoji on their screen. Agents can also generate context-aware automated replies in a few seconds using the power of AI. \r\n\r\nNote: Please use the TicketGPT PRO version for enterprise grade usage and better accuracy.",overview:"Effortlessly summarize conversations, analyze sentiments & auto-reply to tickets.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13448\u002Flive_cover_art\u002Fthumb\u002Fapp-icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13448\u002Flive_cover_art\u002Fthumb2x\u002Fapp-icon.png"},categories:[at,aa,M],type:b,published_at:"2023-12-01T15:02:53.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:b,productName:I,productId:g,account:eH,platform_details:{"1.0":[],"2.0":[276636,280817,284230]},hostproduct_ids:[g],short_description:"Transform agents into superheros",addons:[{addon_id:"marketplaceapp__84431_284230_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__84431_284230_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:aH},{addon_id:"marketplaceapp__84431_284230_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:aH},{addon_id:"marketplaceapp__84431_284230_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:ff},{addon_id:"marketplaceapp__84431_284230_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:ar}]},{id:85891,name:"asset_location_sync_1",display_name:"Asset Location Sync",description:"This app seamlessly synchronizes assets to user locations within your Freshservice domain, ensuring that asset information always reflects the current location of its assigned user. The app actively listens for \"onUserCreate\" and \"onUserUpdate\" events, promptly updating asset locations whenever a user is created or their information is modified.\r\n\r\nThis dynamic synchronization mechanism guarantees that your asset tracking remains accurate and up-to-date, eliminating the risk of discrepancies and ensuring efficient asset management.",overview:"Effortless asset tracking for enhanced productivity and overview.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19858\u002Flive_cover_art\u002Fthumb\u002Fsync_asset_loc.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19858\u002Flive_cover_art\u002Fthumb2x\u002Fsync_asset_loc.png"},categories:[ap,aC,ab,P,aU],type:b,published_at:"2024-01-17T16:57:54.000+05:30",options:a,modules:[J],supported_modules:[J],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:dd,platform_details:{"1.0":[],"2.0":[283414]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__85891_283414_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:aM},{addon_id:"marketplaceapp__85891_283414_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:aM},{addon_id:"marketplaceapp__85891_283414_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:aM},{addon_id:"marketplaceapp__85891_283414_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:"275.0"},{addon_id:"marketplaceapp__85891_283414_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:aM}]},{id:148146,name:"jira_on_premise_-_freshservice_integratecloud",display_name:"JIRA On Premise - Freshservice IntegrateCloud",description:"The JIRA On Premise-Freshservice Integration app enables the agent without leaving their Freshservice interface to Create JIRA Issues, Link Existing JIRA Issues, and Notify Linked Issues.\r\n\r\nAPP:\r\nIn the app, we are providing two buttons - New Issue Item & Link to Issue\r\n\r\nNew Issue Item button\r\n\r\nThe Support Agent can select different types of fields like Project, Issue Type (like Bug, Epic, Task, Improvement or any other Custom Issue Types), Area, Description, and Upload files. \r\nBased on Freshservice user inputs and selections in the Create New Issue form, the Issue will be created instantly in the JIRA On Premise\r\nBelow is the screenshot for direct Issue creation.\r\n\r\nLink to Issue Button:\r\nThe Link button in the Freshservice-JIRA On Premise app allows the support agent to link an existing JIRA Issue to the current Freshservice ticket.\r\n\r\nNotify Button:\r\nNotify button in Freshservice - The JIRA On Premise app allows the support agent to notify all or particular linked JIRA Issues. \r\nThe linked ticket information will be displayed in the comment in the JIRA Issue. The support agent can also send the files from Freshservice to JIRA while notifying",overview:"Integration between Freshservice and JIRA On Premise. Create, link and notify Jira Issue.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F641841\u002Flive_cover_art\u002Fthumb\u002FBackground%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F641841\u002Flive_cover_art\u002Fthumb2x\u002FBackground%20%281%29.png"},categories:[ah,aX,aw],type:b,published_at:"2024-05-17T17:41:49.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[372685]},hostproduct_ids:[g],short_description:"JIRA On Premise-Freshservice",addons:a},{id:194266,name:"workable_connector_app",display_name:"Workable Connector App",description:"The integration between Freshservice and Workable allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and seamless data sync on Freshservice based on details from Workable.\r\n\r\nKey features possible with the Freshservice and Workable integration:\r\n* OOTB workflow to automate employee onboarding\r\n* OOTB workflow to automate employee offboarding\r\n* Sync user data from Workable to Freshservice\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010255",overview:"Automate key employee workflows between Freshservice and Workable.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F662491\u002Flive_cover_art\u002Fthumb\u002FWorkable_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F662491\u002Flive_cover_art\u002Fthumb2x\u002FWorkable_regular_400px.png"},categories:[an,ab,P,bL,aQ,dA],type:b,published_at:"2024-10-03T17:48:31.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[439667]},hostproduct_ids:[g],short_description:a,addons:a},{id:244350,name:"github-freshservice_integratecloud",display_name:"GitHub-Freshservice IntegrateCloud",description:"Are you tired of the hassle of switching between Freshservice and Github to manage and link issues? Our app offers a simple integration to streamline this process and enhance collaboration between support agents and developers.\r\n\r\nKey Features of this app include:\r\n- Seamless integration between Freshservice and Github\r\n- Ability to create and link Github issues directly from the Freshservice ticket form\r\n- Notification feature to keep your team updated on Github issues\r\n\r\nAdvantages of using this app are:\r\n- Increased efficiency by eliminating the need to switch between platforms\r\n- Improved collaboration between support agents and developers\r\n- Enhanced tracking and management of Github issues within Freshservice\r\n\r\nDon't let the inefficiency of managing Github issues in Freshservice slow you down. Install our app now and experience the seamless integration and improved collaboration for yourself!",overview:"Integratecloud's Freshservice-Github app: Easily create, link, and notify Github issues. Collaborate support and developers seamlessly.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F053442\u002Flive_cover_art\u002Fthumb\u002FBackground.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F053442\u002Flive_cover_art\u002Fthumb2x\u002FBackground.png"},categories:[ah,aw,Q,O],type:b,published_at:"2024-12-04T20:32:26.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:bB,platform_details:{"1.0":[],"2.0":[494717]},hostproduct_ids:[g],short_description:a,addons:a},{id:254341,name:"greenhouse_ats_connector_app_beta_",display_name:"Greenhouse ATS Connector App",description:"Freshservice integration with Greenhouse ATS Connector allows enterprise service teams to trigger employee onboarding workflow directly from the applicant tracking system (ATS) whenever a new hire is added.\r\n\r\nNote: The Greenhouse ATS Connector app is available only for Pro and Enterprise accounts on Freshservice.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010318",overview:"Automate employee onboarding workflows on Freshservice with the Greenhouse ATS Connector.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F143452\u002Flive_cover_art\u002Fthumb\u002FGreenhouse_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F143452\u002Flive_cover_art\u002Fthumb2x\u002FGreenhouse_regular_400px.png"},categories:[cV,aQ,M,cI,ax],type:b,published_at:"2025-01-20T15:16:05.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[505800,544273]},hostproduct_ids:[g],short_description:a,addons:a},{id:278999,name:"oracle_hcm_connector_app",display_name:"Oracle HCM Connector App",description:"The integration between Freshservice and Oracle HCM allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and enable seamless data sync between their HR system and Freshservice. \r\n\r\nKey features possible with the Freshservice and Oracle HCM integration:\r\n - Employee data sync between Freshservice and Oracle HCM\r\n - OOTB workflows to automate employee onboarding and offboarding\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010477-freshservice-integration-with-oracle-hcm-connector",overview:"Automate HR service delivery with Freshservice-Oracle HCM integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F999872\u002Flive_cover_art\u002Fthumb\u002FOracle%20HCM_lettermark_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F999872\u002Flive_cover_art\u002Fthumb2x\u002FOracle%20HCM_lettermark_400px.png"},categories:[bL,dc,aQ,bj,bA],type:b,published_at:"2025-01-16T12:08:47.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[534770]},hostproduct_ids:[g],short_description:a,addons:a},{id:2919,name:"help_desk_migration__import_data_to_freshservice",display_name:"Help Desk Migration | Import to Freshservice",description:"The Help Desk Migration service makes it easy to import your customer data to Freshservice. Whatever your needs, migrating from another solution or merging multiple Freshservice accounts, our team is ready to assist you. With our Freshservice Importer, you can transfer tickets, departments, requesters, agents, groups, notes, attachments, custom fields, and knowledge base records. Our app supports migration from 70+ platforms, including Gmail, Zendesk, HubSpot, and Salesforce.\r\n\r\nFreshservice Migration Benefits\r\n\r\nOur Freshservice import service provides different ways to move your data, from DIY automated to fully customized. Test it for free by hand-picking 20 records for a Demo Migration. We’ll keep all data relationships intact by mapping custom fields and matching agents. Customize the migration as needed, like importing newer records first, skipping attachments, or adding tags. Support service packages add more migration options while our concierge migration handles your Freshservice for you. Secure access controls are available for both offshore and onshore migration choices.\r\n\r\nGet started with Freshservice migration today!",overview:"Help Desk Migration refines Freshservice migration. Import from Zendesk, Intercom, or any platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9192\u002Flive_cover_art\u002Fthumb\u002Fhelp_desk_migration_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9192\u002Flive_cover_art\u002Fthumb2x\u002Fhelp_desk_migration_logo.png"},categories:[aW,P],type:j,published_at:"2023-01-24T12:10:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002Fmigration\u002Fcreate?utm_source=freshservice_mp&utm_medium=app&utm_campaign=freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:I,productId:g,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:is,addons:a},{id:3100,name:"retently-for-freshservice",display_name:"Retently",description:"By installing the Retently NPS app, you can:\r\n- Grow Retention Rate: Use feedback to improve your company & customers experience\r\n- Uncover Roadblocks: Identify what are the most common pain-point for churning customers.\r\n- Improve Satisfaction: Collected feedback and act on insights to improve customer satisfaction.\r\n\r\nWhat is Net Promoter Score?\r\nNet Promoter Score (NPS®) is a customer satisfaction metric and an alternative to traditional loyalty surveys.",overview:"By integrating Freshservice with Retently NPS, you can sync NPS (net promoter score) scores with Freshservice and trigger NPS surveys.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0013\u002Flive_cover_art\u002Fthumb\u002FRetently.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0013\u002Flive_cover_art\u002Fthumb2x\u002FRetently.png"},categories:[Y,ak,bb],type:j,published_at:"2018-01-25T15:48:37.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.retently.com\u002Fnps-integrations\u002Ffreshservice\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:3111,name:"saaspass_multi_factor_authentication__sso",display_name:"SAASPASS Multi Factor Authentication & SSO",description:"Solution Features \r\nSAASPASS secures access to your Freshworks account with Multi Factor Authentication together with Single Sign On capability.\r\nSAML Protocol is used to delegate the authentication between Freshworks (as the Service Provider) and SAASPASS (as the IdP).\r\nSAASPASS has numerous login methods that can be deployed by an admin.\r\n\r\nThe SAASPASS Advantage\r\n● Meets all DFARS NIST 800-171 MFA requirements (both online and offline)\r\n● Secures Macs and PCs\r\n● Single sign-on access to hundreds of enterprise applications (freshservice, Dropbox, Office 365, etc)\r\n● Simple to implement\r\n● Easy to use\r\n● Scalable (pay for what you use)\r\n● Reduces security complexity",overview:"SAASPASS is a Multi-Factor Authentication, Single Sign-on and Enterprise Password Manager being a comprehensive full-stack Identity and Access Management solution on the market. \r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1113\u002Flive_cover_art\u002Fthumb\u002FSugarCRM___resized_JPEG.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1113\u002Flive_cover_art\u002Fthumb2x\u002FSugarCRM___resized_JPEG.png"},categories:[cS,a$,cF],type:j,published_at:"2018-01-25T15:52:14.000+05:30",options:{redirect_url:"https:\u002F\u002Fsaaspass.com\u002Fsaaspass\u002Ffreshservice-two-factor-authentication-2fa-single-sign-on-sso-saml.html"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:3135,name:"jumpcloud",display_name:"JumpCloud",description:"After integrating Freshservice with JumpCloud:\r\n- Users can access Freshservice by logging into their JumpCloud user console.\r\n- Users can be sent back to the JumpCloud user portal when they log out of Freshservice.",overview:"Installing the JumpCloud app will provide a Single Sign-On (SSO) for Freshservice using SAML.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5313\u002Flive_cover_art\u002Fthumb\u002FJump_Cloud.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5313\u002Flive_cover_art\u002Fthumb2x\u002FJump_Cloud.png"},categories:[cS,a$,cF],type:j,published_at:"2018-01-25T15:53:27.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.jumpcloud.com\u002Fcustomer\u002Fportal\u002Farticles\u002F2388654-single-sign-on-sso-with-freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:3170,name:"zapier_1-for-freshservice",display_name:gp,description:"You can integrate Freshservice to Zapier account and create Zaps that uses an action in one app as a trigger to perform an action in another app. Following are supported triggers:\r\n•\tWhen a new user is created.\r\n•\tWhen a new ticket is created.\r\n•\tWhen a ticket is updated.\r\n•\tWhen a user is updated.\r\n\r\nFollowing are the supported actions:\r\n•\tCreate requester - allows you to create a requester in Freshservice for your support domain.\r\n•\tCreate Ticket - Create a ticket in Freshservice for your domain",overview:"Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0713\u002Flive_cover_art\u002Fthumb\u002Fzapier.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0713\u002Flive_cover_art\u002Fthumb2x\u002Fzapier.png"},categories:[an,ab,P,M,ac,ax],type:j,published_at:"2018-01-25T15:47:36.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fapps\u002Ffreshservice\u002Fintegrations"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:3389,name:"tickets_analytics_and_reporting_for_freshservice",display_name:"Tickets Analytics and Reporting for FreshService",description:"Cx MOMENTS uses AI to analyze customer service conversations at scale. \r\n\r\nWe automatically detect topics in Freshservice tickets to find your users or customers' real \"reasons to contact\", detect mentions of problems, service, assets and many more. We measure the impact of these queries on customer satisfaction and cost to serve, and help you detect which of your agents may need specific training.\r\n\r\nOur customers find that we categorise customer support tickets 4 times better than their support agents do manually, and that we leave 70% less tickets uncategorised.\r\n\r\nYou can discover insights in your own Freshservice tickets now, by setting up a free trial in just a few clicks. \r\nCx MOMENTS is easy to use, easy to set-up and free to try!",overview:"Cx MOMENTS AI Text Analytics automatically analyses your Freshservice tickets to detect what customer queries drive your IT support activity and help you better prioritise problems to fix or escalate.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9833\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9833\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[as,P],type:j,published_at:"2018-03-05T10:43:33.000+05:30",options:{redirect_url:it},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:"Cx Moments Ltd",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:4156,name:"microsoft_sccm",display_name:"Microsoft SCCM",description:"SCCM (System Center Configuration Manager) is one of the modules of System Center products by Microsoft. \r\n\r\nWith the first version of the Freshservice-SCCM Integration, you can sync your Hardware and Software inventory and User information available in SCCM with the CMDB\u002FAsset Management module and Requesters in your Freshservice account.\r\n\r\nSCCM is integrated with Freshservice using the client tool, Freshservice Discovery Probe.",overview:"This integration helps asset managers to sync their hardware and software inventory, as well as user information available in their SCCM with the Freshservice CMDB\u002FAsset Management module & Requesters module respectively.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6514\u002Flive_cover_art\u002Fthumb\u002FMS0011_L.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6514\u002Flive_cover_art\u002Fthumb2x\u002FMS0011_L.jpg"},categories:[ap,aU,eh],type:j,published_at:"2018-04-04T16:00:54.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.freshservice.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F205230-how-to-integrate-sccm-with-your-freshservice-account"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:4161,name:"freshdesk_messaging",display_name:cC,description:"Integrating Freshchat and Freshservice provides you the convenience of converting your chats into tickets directly from within Freshchat. It helps you avoid the hassle of having to manually create tickets and switch between two applications to resolve a query. It not only streamlines the process of ticket creation but also helps you keep track of the tickets created for every conversation within Freshchat.",overview:"The Freshchat-Freshservice integration helps in bringing your support and messaging workflows together. You can choose to convert specific conversations into tickets or all conversations into tickets by default.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1614\u002Flive_cover_art\u002Fthumb\u002F106095_1506001136_2973883.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1614\u002Flive_cover_art\u002Fthumb2x\u002F106095_1506001136_2973883.png"},categories:[N,ad],type:j,published_at:"2018-04-04T16:16:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.freshchat.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F232614-integrating-freshservice-with-freshchat"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:5159,name:"asset_panda",display_name:"Asset Panda",description:"The integration of Asset Panda and Freshservice ensures every incident and service entered through Freshservice gets ticketed, categorized, marked, tracked and resolved with the service desk solution. These incidents are tracked through Asset Panda and can help companies identify trends or common occurrences during the lifecycle of an asset. Help desks can prioritize and assign tasks based on the impact and urgency, resulting in a quicker resolution, workaround and response. Freshservice is cloud-hosted, just like Asset Panda, which means it also requires zero maintenance while keeping data secure and the system fully automated.",overview:"By integrating Freshservice with Asset Panda, any device detected on the customer’s network and its affiliated data such as model number, address, serial number, maintenance records, etc. can be detected by Freshservice and pushed into Asset Panda. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9515\u002Flive_cover_art\u002Fthumb\u002FIDbV8F5D_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9515\u002Flive_cover_art\u002Fthumb2x\u002FIDbV8F5D_400x400.jpg"},categories:[ap,aU],type:j,published_at:"2018-06-07T08:27:48.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.assetpanda.com\u002Ffreshservice\u002F?utm_medium=partner&utm_source=freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6473,name:"cdc_software_telephony_integration_-_freshservice",display_name:"CDC Software Telephony Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshservice CRM systems.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3746\u002Flive_cover_art\u002Fthumb\u002FCDC_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3746\u002Flive_cover_art\u002Fthumb2x\u002FCDC_400x400.png"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:37.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6474,name:"cdc_software_skype_cti_integration_-_freshservice",display_name:"CDC Software Skype CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Skype for Business Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Skype for Business Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Skype for Business and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Skype for Business Telephony and Freshservice CRM systems.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4746\u002Flive_cover_art\u002Fthumb\u002FSkypeForBusiness_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4746\u002Flive_cover_art\u002Fthumb2x\u002FSkypeForBusiness_Logo_WEB.png"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:34.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6478,name:"cdc_software_amazon_cti_integration_-_freshservice",display_name:"CDC Software Amazon CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Amazon Connect Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Amazon Connect Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Amazon Connect and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Amazon Connect Telephony and Freshservice CRM systems.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8746\u002Flive_cover_art\u002Fthumb\u002FAmazonConnect_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8746\u002Flive_cover_art\u002Fthumb2x\u002FAmazonConnect_Logo_WEB.png"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:41.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6481,name:"cdc_software_avaya_cti_integration_-_freshservice",display_name:"CDC Software Avaya CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Avaya Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Avaya Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Avaya and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Avaya Telephony and Freshservice CRM systems.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1846\u002Flive_cover_art\u002Fthumb\u002Favaya_dev_connect.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1846\u002Flive_cover_art\u002Fthumb2x\u002Favaya_dev_connect.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:43.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6483,name:"cdcsoftware_broadsoft_cti_integration-freshservice",display_name:"CDCSoftware Broadsoft CTI Integration-Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Broadsoft Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Broadsoft Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Broadsoft and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Broadsoft Telephony and Freshservice CRM systems.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3846\u002Flive_cover_art\u002Fthumb\u002Fbroadsoft.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3846\u002Flive_cover_art\u002Fthumb2x\u002Fbroadsoft.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:47.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6484,name:"cdc_software_cisco_cti_integration_-_freshservice",display_name:"CDC Software Cisco CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Cisco Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Cisco Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Cisco and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Cisco Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4846\u002Flive_cover_art\u002Fthumb\u002Fcisco.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4846\u002Flive_cover_art\u002Fthumb2x\u002Fcisco.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-08T23:33:51.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6485,name:"cdc_software_asterisk_integration_-_freshservice",display_name:"CDC Software Asterisk Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Asterisk Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Asterisk Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Asterisk and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Asterisk Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5846\u002Flive_cover_art\u002Fthumb\u002Fdigium_asterik.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5846\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_asterik.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:08:19.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6486,name:"cdc_software_switchvox_integration_-_freshservice",display_name:"CDC Software Switchvox Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Switchvox Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Digium-Switchvox Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Digium-Switchvox and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Digium-Switchvox Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6846\u002Flive_cover_art\u002Fthumb\u002Fdigium_switchvox.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F6846\u002Flive_cover_art\u002Fthumb2x\u002Fdigium_switchvox.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:08:26.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6488,name:"cdc_software_fonality_cti_integration-freshservice",display_name:"CDC Software Fonality CTI Integration-Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Fonality Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Fonality Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Fonality and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Fonality (NetFortris) Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8846\u002Flive_cover_art\u002Fthumb\u002FNetFortris_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8846\u002Flive_cover_art\u002Fthumb2x\u002FNetFortris_Logo_WEB.png"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:08:32.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6489,name:"cdc_software_incontact_integration_-_freshservice",display_name:"CDC Software inContact Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their inContact Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC inContact Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports inContact and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their inContact Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9846\u002Flive_cover_art\u002Fthumb\u002Fincontact.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F9846\u002Flive_cover_art\u002Fthumb2x\u002Fincontact.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:07:39.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6490,name:"cdc_software_interactive_intelligence_integration",display_name:"CDC Software Interactive Intelligence Integration",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Interactive Intelligence Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Interactive Intelligence Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Interactive Intelligence and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Interactive Intelligence Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0946\u002Flive_cover_art\u002Fthumb\u002Finin.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0946\u002Flive_cover_art\u002Fthumb2x\u002Finin.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:07:45.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6491,name:"cdc_software_mitel_cti_integration_-_freshservice",display_name:"CDC Software Mitel CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Mitel Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Mitel and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1946\u002Flive_cover_art\u002Fthumb\u002Fmitel.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1946\u002Flive_cover_art\u002Fthumb2x\u002Fmitel.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:07:52.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6492,name:"cdc_software_nokia_cti_integration_-_freshservice",display_name:"CDC Software Nokia CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Nokia (Alcatel) Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Nokia (Alcatel) and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2946\u002Flive_cover_art\u002Fthumb\u002Fnokia.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2946\u002Flive_cover_art\u002Fthumb2x\u002Fnokia.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:07:59.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6493,name:"cdc_software_shoretel_cti_integration-freshservice",display_name:"CDC Software ShoreTel CTI Integration-Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their ShoreTel Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC ShoreTel Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports ShoreTel and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their ShoreTel Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3946\u002Flive_cover_art\u002Fthumb\u002FShoreTel_Logo_WEB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3946\u002Flive_cover_art\u002Fthumb2x\u002FShoreTel_Logo_WEB.png"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:08:06.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6494,name:"cdc_software_siemens_cti_integration_-freshservice",display_name:"CDC Software Siemens CTI Integration -Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Siemens Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Siemens Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Siemens and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Siemens Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4946\u002Flive_cover_art\u002Fthumb\u002Fsiemens.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4946\u002Flive_cover_art\u002Fthumb2x\u002Fsiemens.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:08:12.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6495,name:"cdc_software_vonage_cti_integration_-_freshservice",display_name:"CDC Software Vonage CTI Integration - Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Vonage Business Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Vonage Business Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Vonage Business and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, Fonality-NetFortris, and Skype for Business. Other telephony systems supported based on customer requirements.",overview:"CDC Software – Real Time. Real Data. Real Success.\r\n\r\nCDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Vonage Business Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5946\u002Flive_cover_art\u002Fthumb\u002Fvogange_business.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5946\u002Flive_cover_art\u002Fthumb2x\u002Fvogange_business.jpg"},categories:[N,ad,Q,O,$],type:j,published_at:"2018-08-27T18:06:37.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6787,name:"freshping_-free_website_monitoring",display_name:"Freshping -FREE website monitoring",description:"Freshping - Freshservice integration creates an incident in your Freshservice portal every time your website or web service goes down or is back up.\r\n\r\nFreshping monitors your website every minute & notifies instantly if your website goes down. 50 Monitors, checked every one minute - FREE forever.\r\n\r\nFeatures :\r\n\r\n* Multi-Channel notification: Slack, Twilio, Email & more. Where ever you are, Receive downtime alerts on the go.\r\n* Free Public status pages: Communicate status of your web service & incidents with your customers in real time\r\n* 10 Global locations: Understand how your website’s status and response time for customers located across the globe\r\n* Multi-user login: Ensure business is as usual with your colleagues. With Multi-user login, 30 users can receive instant downtime alerts & weekly reports",overview:"Freshping monitors 50 URLs every minute, FREE Forever. Get downtime alerts as incidents on Freshservice instantly. Handle downtime with your team.\r\n\r\nIs it up or is it down? Get to know within 60 seconds with Freshping - Freshservice integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7876\u002Flive_cover_art\u002Fthumb\u002Ffreshping_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F7876\u002Flive_cover_art\u002Fthumb2x\u002Ffreshping_400.png"},categories:[ap,dt],type:j,published_at:"2018-08-27T18:05:28.000+05:30",options:{redirect_url:"http:\u002F\u002Ffreshworks.com\u002Fwebsite-monitoring?utm_source=Freshservice_Marketplace&utm_medium=Marketplace&utm_campaign=MP_app"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:6985,name:"ms_flow-for-freshservice",display_name:pl,description:"Following are the supported actions\r\n\r\n- Add a public or private note to a ticket\r\n- Create a ticket\r\n- Update a ticket\r\n\r\nFollowing are the triggers supported\r\n\r\n- When a ticket is created\r\n\r\nFollowing are the definitions supported\r\n\r\n- Ticket response\r\n- Update a ticket response\r\n- Add a note to a response",overview:"Integrate Freshservice with MS flow to create and automate workflows across multiple applications and services. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5896\u002Flive_cover_art\u002Fthumb\u002Fms_flow.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5896\u002Flive_cover_art\u002Fthumb2x\u002Fms_flow.jpg"},categories:[an,P,M,ac,ax],type:j,published_at:"2018-09-03T14:40:40.000+05:30",options:{redirect_url:"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fconnectors\u002Ffreshservice\u002F?utm_source=Marketplace&utm_medium=Referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:7605,name:"kanverse_-_conversational_enterprise",display_name:"Kanverse - Conversational Enterprise",description:"Maximize your business efficiencies by leveraging an intelligent self-service digital assistant.\r\n \r\nRaising a ticket or service request can be a simple English instruction from a user to a virtual assistant in the Kanverse app on mobile. Kanverse interprets the intent from a plain English sentence(or a voice command) leverages an advanced NLP engine and routes the request automatically to Freshservice. \r\n\r\nKanverse can raise, view, update tickets and service requests and solve repeated mundane tasks including building an AI-based knowledge base for common problems within an enterprise. Kanverse can handle an incident and lead a user to the resolution of their problem independently without manual intervention – Kanverse truly bring AI to your enterprise Freshservice deployment\r\n\r\nIt is also a single cross-platform bot that automatically routes queries to various other enterprise systems(ERP\u002FCRM\u002Fetc) providing quick access and updates - its a true enterprise AI platform.\r\n\r\nIntegrating the Kanverse app in Freshservice will enable IT teams to search\u002F update tickets faster, create a knowledge base and assist in self-service resolution through bot interactions - being cross-platform in nature it also helps in having a single-centric bot for an entire organization.\"",overview:"Use a cognitive AI platform to create, view and resolve tickets in Freshservice. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5067\u002Flive_cover_art\u002Fthumb\u002FlogoUpdated.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5067\u002Flive_cover_art\u002Fthumb2x\u002FlogoUpdated.png"},categories:[N,bj,gq,ad],type:j,published_at:"2018-10-29T16:22:47.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.kanverse.ai\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:"Jade Global Inc",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:7990,name:"dynamics_365__freshservice_crm_integration",display_name:"Dynamics 365 \u002F Freshservice CRM Integration",description:"Syncing Freshservice Requesters \u002F Users - Dynamics Contacts allows you to keep customer master data up-to-date in both systems. Updates made in one system will synchronise to the other. This allows different teams (e.g. a helpdesk team and a sales team) who are using different systems work off an up-to-date data set.\r\n\r\nFreshservice Tickets, Problems and Change Requests -\u003E Dynamics Cases provides a reference view of Freshservice items within Dynamics allowing Dynamics users to better understand their customers.\r\n\r\nFreshservice Assets, Asset Types & Departments -\u003E Dynamics custom entities provides a reference view of the underlying Freshservice data to ensure that Dynamics users have complete context.\r\n\r\nFreshservice Agents -\u003E Freshservice Agents, a custom entity inside Dynamics that allows you to associate Freshservice users to Dynamics records without requiring Dynamics licenses for every Freshservice user.\r\n\r\nOnce setup, the integration is operated as a managed service by Recursyv.",overview:"Quickly integrate Freshservice with Dynamics 365 using Recursyv Seamless to power data syncing.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0997\u002Flive_cover_art\u002Fthumb\u002F2017_07_xx_freshdesk_dynamics_crm_integration_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0997\u002Flive_cover_art\u002Fthumb2x\u002F2017_07_xx_freshdesk_dynamics_crm_integration_icon.png"},categories:[Y,ba,ak,an,P],type:j,published_at:"2018-10-08T16:44:10.000+05:30",options:{redirect_url:"https:\u002F\u002Frecursyv.com\u002Fproduct-support\u002Ffreshservice-dynamics-crm-integration\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:8148,name:"apiant",display_name:iu,description:"Connect Freshservice to thousands of apps and automate your workflow. APIANT offers cloud & self-hosted (AWS & Docker) app and data integration solutions for businesses of all sizes. Complete integrations in less than 90 seconds with templates and tailored solutions for specific business needs.",overview:"Extend Freshservice's capabilities by integrating it with other apps you love like JIRA, Pagerduty, and CRMs and automate your workflow.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8418\u002Flive_cover_art\u002Fthumb\u002FAPIANT_ICON_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F8418\u002Flive_cover_art\u002Fthumb2x\u002FAPIANT_ICON_400.png"},categories:[an,P,M,ac],type:j,published_at:"2018-10-15T13:45:46.000+05:30",options:{redirect_url:"https:\u002F\u002Fapiant.com\u002Ftemplates.html?app=freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:8253,name:rc,display_name:"iorad - 10X Faster Solution Article Maker",description:"Creating solution articles is extremely painful and time consuming. A 20 step article takes between 30 mins to 1 hour to make. Take a screenshot, edit it, upload to your Freshservice Knowledge Base...rinse and repeat...over and over. Precious time wasted. Worst of all it’s your most valuable employee, a power user, that's tasked with this.\r\n\r\nWhat if I told you iorad could speed this process -10X. That’s right. That same 30 to 60 minutes creating a solution article could be done in under 5 minutes.\r\n\r\niorad captures each step of a process as you go, while creating a knowledge base article at the same time. Just tell iorad you’re ready to capture and click through the steps in real time. Let iorad do the rest. In minutes, you’ll have a fancy interactive tutorial & process step list to publish as a Freshservice solution article. \r\n\r\niorad’s unique solution provides:\r\n\r\nAuto-Generated Step list Solution Article: A clean and easy to read scrollable list \r\nInteractive Practice Player: The learner performs the action to advance the player\r\nAutomagical Capture Tool: 10 times faster solution for creating knowledge base articles\r\n\r\nAgents can tap the iorad extension in the browser toolbar to capture a process and within minutes have a published solution article in your Freshservice Knowledge Base. So, stop spending hours snapping screenshots & writing accompanying step by step instructions and start spending more time supporting more customers.",overview:"Capture every step of a process and instantly publish a Freshservice solution article.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3528\u002Flive_cover_art\u002Fthumb\u002F400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F3528\u002Flive_cover_art\u002Fthumb2x\u002F400x400.png"},categories:[aO,ai,aD],type:j,published_at:"2018-11-09T17:23:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.iorad.com\u002FconnectIntegrations\u002Fdirect\u002Ffreshservice?utm_source=freshservice_marketplace&utm_medium=freshservice_marketplace&utm_campaign=freshservice_marketplace&utm_content=textlink"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:rc,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:9011,name:"i4ware_-_timesheet_for_freshservice",display_name:"i4ware - Timesheet for Freshservice",description:"This is a Timesheet app hosted in i4ware cloud that your employees can use to create monthly Timesheets and export them to either MS Excel or Open Office. \r\n\r\nThis solution is especially useful if your customers require a Timesheet attached to their Invoice as there are a lot of companies that require detailed Time Reports with their invoice.\r\n\r\nThis app contains built-in Timesheets and Timesheet for Freshservice.\r\n\r\nBuilt-in Timesheets\r\n\r\n* Editable browser based Grid Timesheet à la MS Excel which you can use by just double clicking grid cells\r\n* An entire month's burn down chart about remaining work based on initial estimate\r\n* All users get their own personal Timesheet\r\n* MS Excel Reports with your company's print-quality logo\r\n* Automatically calculate cost of used work hours for customers and manually set price of work hours for every task. For example, if your employee works on a task for a customer in evenings then your employee would be able to set a higher price for these tasks\r\n* There are two user groups in this application and both get their own user interface:\r\n\u003E a. Employer, who is an admin and can manage employee user accounts and has his\u002Fher own personal Timesheet like employees\r\n\u003E b. Employee, who only has a personal Timesheet\r\n\r\n\r\n\r\nTimesheet for Freshservice\r\n\r\n* Editable browser based Grid Timesheet à la MS Excel which you can use by just double clicking grid cells (However, a work hour log is only a report and must be edited and added via Freshservice.)\r\n* Employer can see all agents' work hour logs in one Timesheet\r\n* MS Excel Reports with your company's print-quality logo\r\n* Cost of used work hours for customers is automatically calculated and exported to a MS Excel file (with 0% VAT only)\r\n * There are two types of users in this application: \r\na. The Employer, a domain admin who can manage domain settings like Freshservice API Key and URL, etc. \r\nb. The Employee, who can not change the settings mentioned above.\r\n\r\nFor more information, please visit: https:\u002F\u002Fwww.i4ware.fi\u002Fproducts\u002Fi4ware-timesheet-for-freshservice\u002F",overview:"Timesheet for Freshservice helps you keep track of employee hours and lets you export them.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1109\u002Flive_cover_art\u002Fthumb\u002Ffreshworks_app_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F1109\u002Flive_cover_art\u002Fthumb2x\u002Ffreshworks_app_icon.png"},categories:[ah,aa,M,bl],type:j,published_at:"2019-08-30T17:07:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fost.i4ware.fi\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:9702,name:"microsoft_azure_active_directory_1",display_name:po,description:"Azure AD makes single-sign on and access management for Freshservice super simple for your entire organisation. Having a SSO increases the efficiency of internal operations, improves security and reduces the need to create and store passwords\r\n\r\n* Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with FreshDesk out of the box. Users sign in using their organizational accounts hosted in Active Directory.\r\n\r\n* Easy Configuration - Microsoft Azure Active Directory provides a simple step-by-step user interface for connecting FreshDesk to Azure AD.\r\n\r\nYou can control in Azure AD who has access to FreshDesk.\r\nYou can enable your users to automatically get signed-on to FreshDesk (Single Sign-On) with their Azure AD accounts.\r\nYou can manage your accounts in one central location - the Azure portal.\r\n\r\nUse this Azure Active Directory Integration to make log in and access super simple",overview:"Manage user access and enable single sign-on for Freshservice using Microsoft Azure Active Directory",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2079\u002Flive_cover_art\u002Fthumb\u002FAzure_AD_Logo_Final.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2079\u002Flive_cover_art\u002Fthumb2x\u002FAzure_AD_Logo_Final.png"},categories:[cS,a$,cF],type:j,published_at:"2018-12-27T16:20:03.000+05:30",options:{redirect_url:"https:\u002F\u002Fazuremarketplace.microsoft.com\u002Fen-us\u002Fmarketplace\u002Fapps\u002Faad.freshservice?tab=Overview"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:9734,name:"grow_1",display_name:pp,description:"By connecting Grow to your Freshservice account, you can monitor task completion rates and response times in real-time, keep a close eye on your highest-priority issues, and instantly visualize the information that helps your teams work together.\r\n\r\nWith Grow integrated with your Freshservice account you can: \r\n\r\n1. Gain powerful insights when you add Freshservice to your all-in-one business command center in Grow.\r\n2. Connect, blend, customize, and monitor data from Freshservice alongside your other essential business data in real-time, in the palm of your hand.\r\n3. Strategically visualize your data to focus your team around the goals and objectives that matter most.",overview:"Connect Grow to Freshservice to get a 360 view of all activities and data related to your account.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4379\u002Flive_cover_art\u002Fthumb\u002FGrow.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F4379\u002Flive_cover_art\u002Fthumb2x\u002FGrow.png"},categories:[M,ac],type:j,published_at:"2018-12-28T14:25:12.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.grow.com\u002Fintegrations\u002Ffreshservice-reporting-tool\u002F?utm_source=Marketplace&utm_medium=Referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:9745,name:"tonkean_1",display_name:qp,description:"Tonkean uses AI to autonomously coordinate, execute and manage your IT Service workflows, across data and people, so nothing falls through the cracks.\r\n\r\nEnd-to-End Workflow Automation\r\nWith a powerful Workflow Builder, easily automate your mission-critical workflows: Tickets routing and assigning the right person, escalation & auto-followup on urgent tickets, and data up-keep by automatically collect relevant information from people and other tools to keep Freshservice up-to-date.\r\n\r\nAI-Powered Coordination Engine\r\nNotifications don’t ensure accountability.\r\nWith our out-of-the-box people coordination capabilities, the Tonkean Bot makes sure your routing and escalations processes are actually being taking care of.\r\nEasily automate Approvals, Delegations, Escalations or collecting of information from your team, from Freshservice, and back to Freshservice!\r\n\r\nYour Mission Control Center\r\nWhere everything comes together. Visibility is a critical gap in making sure things are running as planned, with Tonkean Live Reports you can monitor and manage your entire mission from one place.\r\nCreate custom views of your Freshservice data, aggregate information and enrich it with information from other tools.",overview:"Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5479\u002Flive_cover_art\u002Fthumb\u002Flogo_black_1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F5479\u002Flive_cover_art\u002Fthumb2x\u002Flogo_black_1024.png"},categories:[an,P,aa,M,ac],type:j,published_at:"2019-01-31T18:36:30.000+05:30",options:{redirect_url:"https:\u002F\u002Ftonkean.com\u002Fintegrations\u002Ffreshservice\u002F?utm_source=Marketplace&utm_medium=Referral&utm_campaign=Freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:9812,name:"agile_crm_integration",display_name:"Agile CRM Integration",description:"Agile CRM app will enable you to view selected Agile CRM customer information within your Freshservice ticket page. \r\n\r\n - Required customer details can be imported directly from Agile CRM into Freshservice.\r\n - This gives your support team much better context about your customer when resolving tickets.",overview:"Access your Agile CRM customer data within Freshservice to provide personalized customer service.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2189\u002Flive_cover_art\u002Fthumb\u002FAgile_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F2189\u002Flive_cover_art\u002Fthumb2x\u002FAgile_logo.png"},categories:[Y,ak],type:b,published_at:"2019-01-18T12:07:38.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[16905]},hostproduct_ids:[g],short_description:a,addons:a},{id:9830,name:"stella_connect_1",display_name:qq,description:"Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance. Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement.\r\n\r\nFeedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards.\r\n\r\nOur Freshservice integration enables you to:\r\n1) Automatically send out feedback requests after tickets are closed against rules that you can pre-define.\r\n2) Pass interaction tags or categories from Freshservice into Stella Connect to further enrich the agent-level feedback you receive.\r\n3) Link customer feedback within Stella Connect directly to Freshservice tickets for deeper, more actionable context.\r\n4) Deliver surveys with company branding in multiple languages with our supported functionality.\r\n5) Create a service recovery workflow to make things right with customers after subpar service interactions",overview:qr,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0389\u002Flive_cover_art\u002Fthumb\u002FStellaConnect_AppTile_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F0389\u002Flive_cover_art\u002Fthumb2x\u002FStellaConnect_AppTile_400.png"},categories:[Y,ak,bb],type:j,published_at:"2019-01-10T11:50:21.000+05:30",options:{redirect_url:qs},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:10512,name:"tableau_reporting_on_freshservice",display_name:"Tableau Reporting on Freshservice",description:"Tableau Reporting on Freshservice is an analytical add-on for Freshservice customers. This app delivers Operational & Analytical Dashboards surrounding your Freshservice tickets; coverage includes Ticket Analytics, Agent Productivity and Team Performance delivered through Tableau. This leverages your existing enterprise Tableau environment to deliver the reports and dashboards.",overview:"Analytical Tableau add-on to Freshservice Application",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21501\u002Flive_cover_art\u002Fthumb\u002Flogo_fresh_market_place.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21501\u002Flive_cover_art\u002Fthumb2x\u002Flogo_fresh_market_place.png"},categories:[as,aC,P],type:j,published_at:"2019-01-31T18:35:52.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshinsights.co\u002Fregister\u002Ffreshservice\u002Ftableau"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:pA,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:10782,name:"flatly_for_freshservice",display_name:"Flatly for Freshservice",description:"Flatly is a cloud-based Software as a Service (SaaS) that replicates business data as flat files (CSV, XLSX, or Sheets) in cloud storage. The service can be configured through a set of \"jobs\" or \"job settings\" which control the replication and syncing of data. Once a job is set to run, Flatly runs as an invisible background service.\r\n\r\nFreshservice to Google Sheets\r\nFreshservice to Google Drive\r\nFreshservice to Excel Online\r\nFreshservice to OneDrive\r\nFreshservice to Dropbox\r\nFreshservice to Amazon S3\r\nFreshservice to FTP\r\nFreshservice to SFTP\r\nFreshservice to Azure Storage\r\nFreshservice to Google Cloud Storage\r\nFreshservice to Google Data Studio\r\nFreshservice to PowerBI\r\nFreshservice to Smartsheet",overview:"Auto-export Comprehensive Data Sets from Freshservice to Google Sheets, Excel Online and CSV",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28701\u002Flive_cover_art\u002Fthumb\u002Fandroid_chrome_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28701\u002Flive_cover_art\u002Fthumb2x\u002Fandroid_chrome_512x512.png"},categories:[aC,ab,P],type:j,published_at:"2019-02-12T16:32:50.000+05:30",options:{redirect_url:"http:\u002F\u002Fflatly.io\u002Fintegrations\u002Ffreshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Sync Freshservice data to Sheets",addons:a},{id:11607,name:"frio_theme_for_freshservice",display_name:"Frio theme for Freshservice",description:"Frio theme for Freshservice support portals is professional-looking and flexible. It allows you to benefit from additional formatting features and is easy to modify and maintain. This Freshservice theme has a minimalistic, intuitive design and an easy-to-navigate structure. Frio includes a parallax image and a floating search box. This responsive theme provides users with a great experience on any device.\r\n\r\nFrio theme supports every Freshservice feature and contains additional options that aren’t offered in the standard template by default. So this helps you not to overload your internal support portal by installing multiple plugins. Frio has been tested thoroughly to prevent you from bugs and other issues. Additionally, you can use custom blocks that it includes for different purposes. \r\n\r\nIf you’d like to change the colors of your theme to match your main website, you can order our Freshservice Branding service. \r\n \r\nFrio theme has the following features:\r\n- Three colors: dark blue, red, and green\r\n- Three homepage layout options\r\n- Freshservice branding service lets you use any color scheme\r\n- Compatible with Freshservice\r\n- Easily maintainable code\r\n- Formatting options not offered in the default Freshservice template\r\n- Live demo that enables you to test the theme before you make a purchase\r\n- Responsive design\r\n- Font Awesome\r\n- Bespoke design of the template with Freshservice customization\r\n\r\nFind out more about Frio theme for Freshservice and view the demo on our website www.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-frio",overview:"Make your Freshservice portal professional-looking & user-friendly with this ready-to-use Frio theme",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70611\u002Flive_cover_art\u002Fthumb\u002FFrio_theme_for_Freshservice_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70611\u002Flive_cover_art\u002Fthumb2x\u002FFrio_theme_for_Freshservice_icon.png"},categories:[M,bz],type:j,published_at:"2019-03-26T11:32:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Ffreshdesk-theme-frio?utm_source=apps-freshservice&utm_medium=app&utm_campaign=frio-freshservice-app"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:12452,name:"genesys_freshservice_call_control",display_name:"Genesys Freshservice Call Control",description:"The new standard in CTI’s is the full integration of PureCloud in the Freshservice Environment by Loyally. The most important features include:\r\n\r\n- Full call control: answer, reject, dial, transfer and hold.\r\n- Answers calls while continuing your current work in Freshservice.\r\n- Automatic Frshservice customer lookup for outbound and inbound calls.\r\n- View a customer’s most recent tickets inside the CTI.\r\n- Make notes during the call.\r\n- Add notes to an existing ticket.\r\n- Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group and more.\r\n- Handle wrap-up.\r\n- Display queue and language preference of the caller.\r\n- CLID selection for outbound calls.\r\n\r\nThe integration is fully SaaS, and does not require any installation or maintenance on your side.",overview:"Call Control by Loyally, gives you full control over your PureCloud telephony from inside Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25421\u002Flive_cover_art\u002Fthumb\u002FLOYALLY.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25421\u002Flive_cover_art\u002Fthumb2x\u002FLOYALLY.png"},categories:[N,aj,$],type:j,published_at:"2019-04-10T11:24:15.000+05:30",options:{redirect_url:"https:\u002F\u002Floyally.eu\u002Fproducts\u002Ffreshworks\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:fh,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:13143,name:"freshdesk_contact_center-_voip_system_for_it_teams",display_name:"Freshcaller - VoIP system for IT teams",description:"The Freshcaller integration helps businesses to set up, launch, and manage their IT teams from within their existing Freshservice accounts. Freshcaller is a modern phone system to help your IT teams connect seamlessly with your employees. Solve your employees’ needs and problems even from across the globe with an integrated phone system for your IT service desk. The Freshcaller integration aims to bring about the robust IT helpdesk features of Freshcaller into your Freshservice ecosystem.\n\n~ Handle service requests over a more accessible channel\n~ Ensure even your global employees can reach out to your central IT team\n~ Stay in sync even if your IT team is spread all over the world\n~ Deliver responsible support by converting missed calls and voicemails to tickets\n~ Quicken every follow-up by adding your call to an existing ticket\n~ Implement smart work arounds over a pre-recorded message\n\n4 reasons why the integration is irresistible for businesses -\n\n* Answer calls from within your Freshservice dashboard\n* Quickly convert calls into tickets\n* Help your employees place service requests right when they are on the call\n* Voicemails and missed calls get automatically converted into tickets\n* All call notes and recordings get added to the ticket",overview:"Freshcaller is an integrated built-in phone system for all Freshservice users. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34131\u002Flive_cover_art\u002Fthumb\u002F02_Contact_center_brand_mark__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34131\u002Flive_cover_art\u002Fthumb2x\u002F02_Contact_center_brand_mark__2_.png"},categories:[N,$],type:j,published_at:"2019-05-14T17:47:11.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.freshworks.com\u002Ffreshcaller-cloud-pbx\u002Ffreshservice-integration\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:13267,name:"timely_for_freshservice",display_name:"Timely for Freshservice",description:"Timely makes every second you spend in Freshservice accountable:\r\n\r\n* Track all the time you spend in Freshservice\r\n* Quantify resources spent on customer service\r\n* Manage your net non-billable internal time\r\n* Monitor your company’s communications burden\r\n* Optimize team productivity and time efficiency\r\n\r\nAnd it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshservice in the background while you work.\r\n\r\nUsing that data, its AI then works out what you were working on and drafts time sheet entries for you. You just need to click a button to review and approve its suggestions to add them to your timesheet. The algorithm learns from every edit you make, so within a few weeks you can offload time sheet creation to Timely with minimal manual correction.\r\n\r\nManagers get a complete account of their business’s time data; employees get more time to spend on actual productive work in Freshservice.",overview:"Track the time spent on customer support in Freshservice with automatic time tracking from Timely.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76231\u002Flive_cover_art\u002Fthumb\u002FTimely_press_icon_rounded_2048.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76231\u002Flive_cover_art\u002Fthumb2x\u002FTimely_press_icon_rounded_2048.png"},categories:[ah,bl],type:j,published_at:"2019-05-24T12:18:14.000+05:30",options:{redirect_url:"https:\u002F\u002Ftimelyapp.com"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:13490,name:"rlcatalyst_command_center",display_name:"RLCatalyst Command Center",description:"RLCatalyst Command Center is an IT Operations Management platform that orchestrates and monitors complex IT Assets & Infrastructure(on-premise, cloud and hybrid environment); and provides diagnostics and remediation to fight downtime ensuring Business Service Availability. \r\n\r\nRLCatalyst Command Center has the following important features:\r\nMonitoring: It integrates with the ITSM tools such as Freshservice providing a single dashboard showcasing the health check for all applications and infrastructure.\r\nDiagnostics: It can provide the alerts through Freshservice if there are any issues with a particular business service or if any business service is down. Its diagnostic feature helps the IT Operations team to know the exact reasons for business service outages. This helps them in taking the appropriate actions.\r\nRemediation: Remediation capability of RL Catalyst Command Center helps the IT Ops team to take the perfect decision in case of any outages, making sure that the business services are restored.\r\nIntegration with ITSM Tools (Freshservice): while taking any appropriate actions to remediate any problems, tickets can be created in Freshservice for the timely and efficient remediation.",overview:"RLCatalyst Command Center provides a single pane dashboard for IT Operations teams to ensure business service availability.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09431\u002Flive_cover_art\u002Fthumb\u002FRLCatalystLogoSquare.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09431\u002Flive_cover_art\u002Fthumb2x\u002FRLCatalystLogoSquare.png"},categories:[ap,b$],type:j,published_at:"2019-05-22T15:37:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fcc.rlcatalyst.com\u002Fintegrations\u002Ffreshservice\u002Ffreshservice.html"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:13654,name:"sapling_2",display_name:qt,description:"Sapling's writing assistant helps service agents write high-quality messages and edit their responses more quickly on the Freshservice platform. Sapling reduces agent response time and makes communication more effective.\r\n\r\nSapling provides a browser extension that integrates into a number of popular communication and customer relationship management (CRM) platforms, including Freshservice. Sapling makes inline suggested edits as users enter text onto different platforms. Users can accept or reject edits by hovering over suggestions and clicking on the appropriate control.\r\n\r\nSapling's edits include spelling and grammar corrections, as well as style suggestions.\r\n\r\nPlease visit https:\u002F\u002Fsapling.ai\u002Ffreshworks for more information.",overview:"Sapling helps service agents write high-quality messages and edit their responses more quickly.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45631\u002Flive_cover_art\u002Fthumb\u002FGroup__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45631\u002Flive_cover_art\u002Fthumb2x\u002FGroup__2_.png"},categories:[Q,O],type:j,published_at:"2019-05-27T15:03:43.000+05:30",options:{redirect_url:qu},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:14455,name:"dragonboat",display_name:"Dragonboat",description:"Competing priorities? Cross team dependencies? Resource bottlenecks? Urgent requests? Don’t let them slow your IT team down.\r\n\r\nFor Product and Engineering teams, Dragonboat is the Smart Roadmap Execution Platform that can work with Freshservice. It enables easy strategic alignment, dynamic what-if scenario analysis, visual white box prioritization, smart resourcing and automatic progress tracking by dumping Freshservice data into Dragonboat to help you ship results faster, with less effort.\r\n\r\nIntake your requests, plan your roadmap, before hitting your engineering teams. So they can focus on the most important work for your company.\r\n\r\nWith Dragonboat, manage 10 million hours of roadmaps - plan smarter and ship results 50% faster.",overview:"A roadmap tool to help teams align better, plan smarter, and resolve Freshservice tickets faster.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55441\u002Flive_cover_art\u002Fthumb\u002Fdragonboat_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55441\u002Flive_cover_art\u002Fthumb2x\u002Fdragonboat_logo.jpg"},categories:[ah,aX,aw,cd,aS,O],type:j,published_at:"2019-06-20T19:49:08.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.dragonboat.io\u002Fsignup\u002Ffreshworks"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:14591,name:"blendrio_1",display_name:pt,description:"Blendr.io is an embedded integration platform for SaaS companies. Use the Blend Editor to create comprehensive integrations between your SaaS platform and 150+ marketing, sales and events cloud tools without coding.\r\n\r\nIntegrate your SaaS platform with Freshservice to sync data between cloud tools, trigger certain actions in Freshservice when some data changes in your SaaS platform and the other way around.",overview:"Integrate Freshservice with 150+ marketing, sales and events platforms and automate workflows across your applications.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19541\u002Flive_cover_art\u002Fthumb\u002FBlendr_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19541\u002Flive_cover_art\u002Fthumb2x\u002FBlendr_Logo.png"},categories:[M,Q,O,ac],type:j,published_at:"2019-06-25T17:55:10.000+05:30",options:{redirect_url:"https:\u002F\u002Fadmin.blendr.io\u002Fintegrations\u002FFreshservice?utm_source=referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:15415,name:"moose_for_freshservice_portal",display_name:"Moose for Freshservice portal",description:"Moose is a bright, modern and professional-looking theme for the Freshservice portal. It gives an engaging and user-friendly experience. Simplified navigation and a cool, wavy pattern contribute to the effective look and feel of this template. It's fully compatible with all Freshservice portal functions.\r\n\r\nAdditional components for content formatting, Font Awesome icons, and other features make the Moose theme for the Freshservice portal very easy on the eyes. The template is responsive and Retina ready, which is a must for any serious business.\r\n\r\nThe Moose theme has a few color variants. \r\nIf you'd like the Moose portal to look exactly like your main website, reach out to us for further details.\r\n\r\nMoose template for the Freshservice portal has the following features:\r\n- Five color options\r\n- Three homepage layout options\r\n- Freshservice branding allows you to use the same colors as on your main site\r\n- Fully-compatible with Freshservice functions\r\n- Easily customizable code\r\n- Formatting components not provided in the default Freshservice theme\r\n- Live demo that lets you test the template before the purchase\r\n- Responsive and Retina-ready design\r\n- Font Awesome icons\r\n- The unique design of the theme with Freshservice customization\r\n\r\nFind out more about the Moose template for the Freshservice portal and see the demo on our site https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Fmoose",overview:"Make your Freshservice portal look modern and easy to customize",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51451\u002Flive_cover_art\u002Fthumb\u002FMoose_for_Freshservice_portal_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51451\u002Flive_cover_art\u002Fthumb2x\u002FMoose_for_Freshservice_portal_icon.png"},categories:[M,bz],type:j,published_at:"2019-07-19T20:47:44.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.breezythemes.com\u002Fproducts\u002Fmoose?utm_source=apps-freshservice&utm_medium=app&utm_campaign=moose-freshservice-app"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:16659,name:"cdc_software_3cx_cti_integration_with_freshservice",display_name:"CDC Software 3CX CTI Integration with Freshservice",description:"CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their 3CX Telephony and Freshservice CRM systems, giving call center agents the information they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC 3CX Telephony - Freshservice CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports 3CX and over a dozen telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: 3CX, Avaya, Cisco, Digium-Asterisk, Digium-Switchvox, Siemens, Vonage Business, inContact, Broadsoft, Mitel, Interactive Intelligence, Nokia (Alcatel), Amazon Connect, ShoreTel, and Fonality-NetFortris. Other telephony systems supported based on customer requirements.",overview:"CDC’s solutions empower companies to integrate their 3CX Telephony and Freshservice CRM systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95661\u002Flive_cover_art\u002Fthumb\u002F3cx_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F95661\u002Flive_cover_art\u002Fthumb2x\u002F3cx_400x400.jpg"},categories:[N,aj,Q,O,$],type:j,published_at:"2019-10-18T14:23:16.000+05:30",options:{redirect_url:bU},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:aN,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:16722,name:"pipeliner_crm_1",display_name:px,description:"Syncing Freshservice - Pipeliner CRM allows you to keep customer master data up-to-date in both systems. Updates made in one system will synchronize with the other. This allows different teams (e.g. an IT service team and a sales team) who are using different systems work off an up-to-date data set. \r\n\r\nThe Pipeliner CRM - Freshservice integration allows an agent to sync the following fields based on requirements:\r\n1. Synchronizing Freshservice Tickets, Problems, and Change Requests provides a contextual view of Freshservice items within Pipeliner CRM allowing the users to better understand their customers.\r\n\r\n2. Synchronizing entities like Freshservice Assets, Asset Types & Departments provides an insight into the underlying Freshservice data to ensure that CRM users have complete context.",overview:"Pipeliner-Freshservice integration empowers agents to sync user data and configure flexible workflows.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22761\u002Flive_cover_art\u002Fthumb\u002FPipeliner_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22761\u002Flive_cover_art\u002Fthumb2x\u002FPipeliner_Logo.png"},categories:[Y,ba],type:j,published_at:"2019-08-27T12:05:35.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.pipelinersales.com\u002Fcrm\u002Fapps\u002Ffreshservice\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:K,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:17267,name:"aquera_for_freshservice",display_name:"Aquera for Freshservice",description:"The Aquera User Provisioning and Governance Bridge enables both identity governance and administration (IGA) and identity access management (IAM) platforms to manage the lifecycle of Freshservice user accounts by automatically creating, updating, and deactivating user accounts. Additionally and specifically for IGAs, the solution retrieves information about user entitlements from Freshservice and imports that information into the IGA platform. The Aquera User Provisioning and Governance Bridge for Freshservice works with any IGA or IAM that supports the SCIM protocol. If no identity platform is in use, the solution can also sync users directly from HR systems or directories into Freshservice. \r\n\r\nTop 3 Features:\r\n\r\nAutomation of manual processes\r\nImmediate account deactivation for security \r\nReal-time governance of entitlements",overview:"Provision Freshservice users from identity management platforms or sync from HR apps or directories",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76271\u002Flive_cover_art\u002Fthumb\u002Faqueralogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76271\u002Flive_cover_art\u002Fthumb2x\u002Faqueralogo.png"},categories:[ab,P],type:j,published_at:"2019-10-15T16:27:23.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.aquera.com\u002Fapps\u002Ffreshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:17648,name:"centilytics_for_freshservice",display_name:"Centilytics for Freshservice",description:"Centilytics is an intelligent cloud management platform which helps organizations on public cloud to manage, secure and optimize their infrastructure. Centilytics supports third-party apps to enhance user experience of the platform and deliver a 360 degree suite.\r\n\r\nBring your ticketing abilities to the console and stop switching to different platforms while assigning tickets to your team.\r\nBy integrating the widely used ITSM tool i.e Freshservice with Centilytics, you can:\r\n\r\n1. Sync all your tickets and view each of them from the dashboard.\r\n2. Raise and handle the tickets directly from Centilytics' console.\r\n3. Assign the ticketing forms as per individual customer.",overview:pC,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84671\u002Flive_cover_art\u002Fthumb\u002Fezgif.com_gif_maker.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F84671\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com_gif_maker.jpg"},categories:[as,P],type:j,published_at:"2019-09-23T16:03:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.centilytics.com\u002Fintegrations\u002Ffreshservice.html?utm_source=Marketplace&utm_campaign=Referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:18099,name:"digital_assistant_1",display_name:"Digital Assistant",description:"Improve your IT support experience and boost your agent productivity with the Digital Assistant integration for Freshservice.\r\n\r\nDigital Assistant is your personal AI chatbot that helps you to work smarter. Integrating Digital Assistant with Freshservice makes it simple to stay on top of incidents and issues. Your assistant proactively sends actionable cards on relevant changes to new issues or to old tickets assigned to you, so you can manage your time better whilst providing top-class IT service.\r\n\r\n• Your tickets at your fingertips - see an at-a-glance overview of all Freshservice tickets\r\n• Never miss a thing - get real-time notifications when new tickets are created, or tickets assigned to you are updated\r\n• Save valuable time - search through all tickets in seconds with Digital Assistant's AI-powered enterprise search\r\n\r\nReady to enhance Freshservice and give your customer service team a productivity boost? It's quick and easy to add the Digital Assistant Freshservice integration to your workplace. Add the Digital Assistant app to Freshservice today and see the difference Digital Assistant can make.\r\n\r\nAbout Digital Assistant:\r\n\r\nDigital Assistant is the new way to work. It's a personal, digital assistant that proactively sends actionable Cards about relevant changes and upcoming events, understands voice commands, and offers an enterprise-wide search. It automatically connects with existing business software, databases and APIs from the cloud and on-premise to deliver a central productivity hub for the digital worker.",overview:"View Freshservice tickets and get notified when issues are created or updated in Digital Assistant",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99081\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99081\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[at,M,ax],type:j,published_at:"2019-10-04T11:14:24.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.adenin.com\u002Fdigital-assistant\u002Fcard-hub\u002Fintegrations\u002Ffreshservice\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:"adenin TECHNOLOGIES",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:18982,name:"syncspider_freshservice",display_name:"SyncSpider Freshservice",description:"SyncSpider and Freshservice\r\n\r\nSyncspider can import\u002Fexport and synchronize Freshservice data to and out of their platform in real-time with our integration tool - SyncSpider.\r\n\r\nSyncSpider helps you to: \r\n\r\n- Sync data automatically between different systems\r\n- Migrate data between different systems\r\n- Create task flows to be run automatically among different systems\r\n\r\nUsing SyncSpider enables you to integrate your Freshservice with different Web apps, eCommerce platforms, and business tools. Once integrated you can synchronize all your data from different sources and track their changes in real-time.\r\n\r\nIntegrate whatever app or tool you find beneficial for your business growth. Then you can synchronize your contacts, tickets, requester from the chosen app with your Freshservice. The choice is yours.\r\nThis way you are familiar with all the changes at the same time when they are happening.\r\n\r\nWeb app, eCommerce platforms or business tools can be integrated with your Freshservice in a few simple steps. We are supporting a great number of apps and they are all available to you. Every day we add 10 new apps, so the list is rapidly growing.\r\n\r\nThe automation process becomes faster and easier with SyncSpider. As good automation is a base for quick and highly-professional performance of your business tasks, it is clear that our tool can help you boost your business.\r\n\r\nThis will cut your expenses and save you both time and money. This way your business gets instantly improved.\r\n\r\nYou can synchronize your Freshservice with many different apps and eCommerce platforms from our list.\r\n \r\nThis easy, one-time process allows you to maximize your efficiency. When you finalize your integration by using SyncSpider, you get 24\u002F7 assistance that runs on schedule without any\r\nfurther involvement from your part.\r\n\r\nThe first step is to make an integration between Freshservice and SyncSpider. The next is to choose another app, platform or tool you want to be connected with.\r\nSyncSpider provides you with many options when it comes to defining the task you want to be performed. You can choose to import\u002Fexport contacts, tickets, or some IT tasks.\r\nThe selected task will be automatically synchronized between your Freshservice and the chosen app.\r\nWherever some changes occur they become visible on your FreshService in real-time. \r\n\r\nThis way you are avoiding all those time-consuming tasks that slowed your business process and human errors. The working process becomes faster, easier and more effective. Your productivity and income will definitely increase with SyncSpider.",overview:"SyncSpider will synchronize Freshservice data with different sources in real-time",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28981\u002Flive_cover_art\u002Fthumb\u002FSyncSpider_LogoGlyph_DARK_512px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28981\u002Flive_cover_art\u002Fthumb2x\u002FSyncSpider_LogoGlyph_DARK_512px.png"},categories:[aW,ab,P],type:j,published_at:"2019-10-29T14:54:37.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshservice\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:iv,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:19330,name:"workativ_assistant_1",display_name:"Workativ Assistant",description:"Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams. \r\n \r\nFeatures - \r\n \r\nChatbot Builder \r\nApp Workflow Builder \r\nCreate Multiple Bots \r\nMulti-Step App Workflows \r\nBot Marketplace (Pre-built Bots & App workflows) \r\nBot training, testing, logs, performance dashboard \r\nApproval Management \r\nOn-prem App Connector \r\nChat Channel Integration (e.g., Teams, Slack etc) \r\nChat Widget \r\nAgent Handover (e.g., Teams) \r\nFAQ Builder \r\nBot fully customizable using No-Code. \r\nDigital Onboarding \r\n70+ App Integrations \r\n \r\n \r\nWith Freshservice chatbot integration, employees would be able to create and modify tickets with ease. They can receive support right from within Slack or MS Teams, reduce helpdesk costs and improve productivity levels for employees and IT Help Desk teams. Employees can then use the bot to resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. Workativ Assistant fully automates a request, e.g., the onboarding of a new employee, creating and managing distribution lists, unlocking accounts, and much more. \r\n\r\nSome of the benefits Workativ brings to your helpdesk: \r\n \r\nAutomate repetitive tickets and reduce by 40% call volume to help desk \t \r\nReduce help desk costs by upto 40% depending on the use cases. \r\nIncrease employee productivity and improve MTTR . \r\n \r\n \r\nPre-built Freshservice Chatbot \r\nGet your FREE Freshservice chatbot at https:\u002F\u002Fworkativ.com\u002Fconversational-ai-platform and then connect your Freshservice app by authenticating using your Freshservice credentials to go live!",overview:"No-code ai chatbot and app workflow powered platform to create Freshservice chatbot",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03391\u002Flive_cover_art\u002Fthumb\u002FWorkativ_Logo_400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03391\u002Flive_cover_art\u002Fthumb2x\u002FWorkativ_Logo_400.jpg"},categories:[at,an,ab,P,Q,O],type:j,published_at:"2019-11-08T15:47:25.000+05:30",options:{redirect_url:"https:\u002F\u002Fworkativ.com\u002Fconversational-ai-platform\u002Ffreshservice-chatbot"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:pH,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:20509,name:"signl4__instant_mobile_alerting_1",display_name:pD,description:"When critical systems fail, incidents happen or urgent services need to be provided, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to Freshservice in no time. SIGNL4 notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. SIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents and urgent service requests.",overview:pE,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90502\u002Flive_cover_art\u002Fthumb\u002FSIGNL4_Logo_round_dots-1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90502\u002Flive_cover_art\u002Fthumb2x\u002FSIGNL4_Logo_round_dots-1.png"},categories:[cu,M],type:j,published_at:"2023-01-05T09:10:42.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.signl4.com\u002Fblog\u002Fportfolio_item\u002Ffreshservice-mobile-alert-notification-duty-schedule-escalation"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:pF,addons:a},{id:21161,name:"bold_bi_2",display_name:qz,description:"Integrating Bold BI with your Freshservice allows you to build a holistic view of your company’s IT and other business functions. \r\n\r\nFreshservice is a refreshing business software, available in the cloud as an ITSM platform that is easy to configure. Combining KPIs from relevant data sources like JIRA, QuickBooks, and Google Calendar allows you to build integrated Bold BI dashboards to track KPIs like YOY spending for new and existing assets, agent and team performance, insights and forecasts about expiration and spending. The right metrics shared with the correct stakeholders allows you to make proper decisions for your evidence-based business.\r\n\r\nYou can set up dashboards in large-screen displays like TV in your workplace. This motivates your team to track their goals set at a glance and work better.\r\n\r\nAutomatically updating dashboards and scheduled data extraction help you invest work into building a dashboard once and then get the benefit of a better tracking experience thereafter.",overview:"Build a custom Freshservice dashboard to track all IT and non-IT needs and their completion status. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16112\u002Flive_cover_art\u002Fthumb\u002FBOLD_BI_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16112\u002Flive_cover_art\u002Fthumb2x\u002FBOLD_BI_logo.png"},categories:[bZ,P,Q,O],type:j,published_at:"2020-03-02T13:49:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.boldbi.com\u002Fintegrations\u002Ffreshservice\u002F?utm_source=freshworks_marketplace&%20utm_medium=list&utm_campaign=boldbi_freshservice_cy20"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:21518,name:"plecto-for-freshservice",display_name:gr,description:"What is Plecto?\r\nPlecto is a business dashboard software designed to help companies boost performance and employee engagement by visualizing real-time data and KPIs. Plecto already has more than 80,000 users around the world, with more than 50+ integrations. For a limited time, you can try it for free!\r\n\r\nWith Plecto you get: \r\n- Real-time Dashboards\r\n- Instant Notifications\r\n- Real-time Reports\r\n- Contest\r\n- Achievements\r\n- Performance Agreements\r\n\r\nWhat can you do with Plecto?\r\nWith this dashboard solution, you’ll be able to visualize real-time data and keep your KPIs updated across departments on any screen. Plecto is a dashboard software that does more than visualize your performance. With unique gamification features like contests, achievements, and leaderboards, we provide you with the right tools to engage your employees. Plecto gives you the ability to celebrate your employees’ accomplishments and keep the motivation flowing in the office.\r\n\r\nDashboard Integrations\r\nPlecto has integrations with multiple CRM systems like Salesforce, Pipedrive, Podio, Shopify, etc., so you can display all your data from different sources on the same screen with just one click. Get an unbeatable overview of your real-time business performance, to keep track of your KPIs for your organization and your employees. So you only have to worry about succeeding. We are adding new integration each week. \r\nPlecto is your entry point to real-time performance tracking.\r\n\r\nHow to use Freshservice in Plecto:\r\n1. Connect your data sources\r\n- One-click real-time integration with the most popular CRM, support, marketing and other business systems.\r\n\r\n2. Build dashboards\r\n- Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.\r\n\r\n3. Boost team performance\r\n- Share real-time insights with your team and boost performance by 20%.",overview:"Plecto is a business dashboard app designed to visualize Freshservice data and KPIs in real time.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81512\u002Flive_cover_art\u002Fthumb\u002FPlecto400_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81512\u002Flive_cover_art\u002Fthumb2x\u002FPlecto400_400.png"},categories:[as,P],type:j,published_at:"2020-02-26T17:08:08.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.plecto.com\u002Fintegrations\u002Ffreshservice\u002F?utm_campaign=INT-PAR-C-freshservice&utm_source=freshservice&utm_medium=marketplace&utm_content=freshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:28266,name:"oneio_integration_to_anything",display_name:"ONEiO Integration to anything",description:"ONEiO is a cloud-based SaaS solution that connects different processes and platforms in a seamless manner, facilitating digital transformation.\r\n\r\nThe service is designed for businesses and other ad-hoc integrators. Just sign up; no integration specialist skills are needed.\r\n\r\nONEiO enables you and your current and upcoming service providers to keep their current tools and develop processes independently. ONEiO’s preconfigured endpoint type is inbuilt to connect with your systems easily using the native mechanism of the tool. ONEiO's software robots will help you build the integration logic between Freshservice and any other tool of your choice.\r\n\r\nFreshservice and ONEiO together enable you to make service integration fast, easy, and seamless!",overview:"ONEiO seamlessly integrates Freshservice with tools like ServiceNow, Jira, Zendesk, Slack, etc.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66282\u002Flive_cover_art\u002Fthumb\u002FONEiO_App_Logo_02.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66282\u002Flive_cover_art\u002Fthumb2x\u002FONEiO_App_Logo_02.png"},categories:[bj,bA],type:j,published_at:"2020-09-30T12:42:19.000+05:30",options:{redirect_url:"https:\u002F\u002Foneio.cloud\u002Ffree-trial"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:32414,name:"domotz",display_name:"Domotz",description:"Monitoring remote networks? Simplify your team's customer support process with the Freshservice and Domotz integration. Automatically create tickets when an issue happens with any network or critical device you are monitoring. Domotz also updates your Freshservice tickets in real-time, depending on the status of the issue. \r\n\r\nDomotz is the plug & play and super affordable ($19\u002Fmonth per network - unlimited devices) Remote Network Monitoring and Management solution that’s used by thousands of IT professionals and MSPs around the world. \r\n \r\nMonitor everything on your networks \r\nUse Domotz to monitor and manage every connected device and IoT system on your client networks: IP cameras, POS systems, digital signage, network infrastructure, VoIP systems, switches\u002Faccess points (Meraki, Cisco, Ubiquiti, Juniper, HPE and many others), environmental parameters (such as server room temperature monitoring) and more. \r\n \r\nPacked with features for MSPs, TSPs and IT Professionals\r\nAutomated network topology mapping, SNMP\u002FTCP service monitoring, automated device inventory for client onboarding, Network Device Configuration Management, Configuration Files backup and Versioning, Remote Power Control, remote access, VPN on demand, alerts, reporting, WAN performance,IP camera monitoring and many more network management features for your MSP. \r\n \r\nGetting started is easy! \r\nInstall Domotz free for 21 days today on Windows, Linux, Raspberry Pi, NAS (Qnap, Synology, ReadyNAS) or our Box. After that, transparent pricing starts from just $19 a month per network for monitoring and managing an unlimited number of devices with no minimum requirement and no long term contract! \r\n \r\nHave a question about Domotz? Test out our top-rated customer support by sending us an email on support@domotz.com \r\n\r\nFor more information, visit:\r\nhttps:\u002F\u002Fwww.domotz.com\u002Fintegrations\u002Fsoftware\u002Fpsa-and-ticketing\u002Ffreshservice.php?utm_source=freshservice&utm_medium=marketplace&utm_campaign=description",overview:" Domotz is the IoT ready Network Monitoring and Management software for MSPs\u002FTSPs and IT Pro",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41423\u002Flive_cover_art\u002Fthumb\u002Fdomotz_d_logo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41423\u002Flive_cover_art\u002Fthumb2x\u002Fdomotz_d_logo_400x400.png"},categories:[ap,eh,dt],type:j,published_at:"2020-10-08T19:25:36.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.domotz.com\u002Fintegrations\u002Fsoftware\u002Fpsa-and-ticketing\u002Ffreshservice.php?utm_source=freshservice&utm_medium=marketplace&utm_campaign=app_link"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:33639,name:"gaspardesk",display_name:"Gaspar AI",description:"Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack & MS Teams and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of recurrent employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes. \r\n\r\nIt uses artificial intelligence and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work. \r\n\r\nWith Gaspar's conversational AI capabilities, end users will be able to: \r\n-Resolve queries within a few seconds and without creating a ticket for repetitive support requests. \r\n-Get instant, human-like, accurate answers to their questions with no need to search the knowledge base. \r\n-Approve or decline requests on Slack & MS Teams\r\n\r\nAnd your Service Desk team can: \r\n-Save time by deflecting tickets to work on strategic projects. \r\n-Log and manage tickets directly from Slack, MS Teams or Freshservice\r\n-Follow up the process on Slack, MS Teams or Freshservice\r\n \r\nThe main automations you get with Gaspar AI: \r\n\r\n-Password Reset \r\n-Account creation, addition, removal & suspension \r\n-Calendar access \r\n-People addition to or removal from channels \r\n-Folder management \r\n-License management \r\n-Group creation, user addition and removal \r\n-Time off request \r\n\r\nThe platform also includes Workflow Automation to help IT teams build and automate workflows for repetitive processes, such as employee onboarding and offboarding. \r\n\r\nGaspar AI also offers Proactive Insights. The platform analyzes all employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base and consequently prioritize their actions. \r\n\r\nFinally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses directly from the company’s knowledge base, in seconds, right on the chat platform! \r\n\r\nNote: To use this app, you will need a paid account with Gaspar AI, which you can try for free for 21 days. Gaspar supports ticketing integrations with Freshservice, Atlassian's Jira Service Management, Jira Software, Zendesk, ServiceNow and Ivanti.",overview:"GPT-powered AI bot to auto-resolve employee IT & HR issues in natural language on Slack & MS Teams",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93633\u002Flive_cover_art\u002Fthumb\u002F450x450_blue_background.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93633\u002Flive_cover_art\u002Fthumb2x\u002F450x450_blue_background.png"},categories:[at,ai,aD],type:j,published_at:"2023-09-08T09:37:06.000+05:30",options:{redirect_url:"http:\u002F\u002Fgaspardesk.com\u002Ffreshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Auto-resolve 40% of IT & HR issues",addons:a},{id:34514,name:"highrise_crm_2",display_name:hU,description:"The Highrise app for Freshservice brings customer information from Highrise CRM into your Freshservice helpdesk software.\r\n\r\nKey features of this integration:\r\n\r\n* Agents at Freshservice can view the Highrise CRM contacts details of the customer who raised a ticket.\r\n* The customer details are displayed right next to the ticket, so this gives the agents context regarding the customer's queries.",overview:"Highrise app will let you access Highrise contact data for your requesters from the tickets page.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41543\u002Flive_cover_art\u002Fthumb\u002Fhighrise_logo__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41543\u002Flive_cover_art\u002Fthumb2x\u002Fhighrise_logo__1_.png"},categories:[Y,ak,az],type:b,published_at:"2021-01-04T13:31:13.000+05:30",options:a,modules:[l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:cr,platform_details:{"1.0":[],"2.0":[91866]},hostproduct_ids:[g],short_description:a,addons:a},{id:38565,name:"moveworks",display_name:rd,description:"Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues—instantly and automatically.\r\n\r\nRather than simply tracking IT issues or providing recommendations, Moveworks uses advanced natural language understanding (NLU) and conversational AI to fully resolve them, with no intervention from the help desk. Employees report their IT issues directly to the Moveworks chatbot, just as they would to a human agent. The bot then triggers backend automations to resolve their issues seconds later.",overview:"A cloud-based AI platform that resolves employees' IT support issues—instantly and automatically.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56583\u002Flive_cover_art\u002Fthumb\u002Fmw_logo_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56583\u002Flive_cover_art\u002Fthumb2x\u002Fmw_logo_512x512.png"},categories:[at,ap,aU,bm],type:j,published_at:"2021-04-05T10:43:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.moveworks.com\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:rd,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:40743,name:"netreo_freshservice",display_name:"Netreo (Freshservice)",description:"Netreo integrates with Freshservice by publishing and resolving Freshservice events when issues are raised by its monitoring and automation systems.\r\n\r\nWith Netreo, you can monitor your cloud environments, alert on outages automatically from various production issues, and scale or shutdown resources based on demand or time of day.\r\n\r\nNetreo integrates with Freshservice by publishing and resolving Freshservice events when issues are raised by its monitoring and automation systems. The integration allows for fine-grained control of what information is sent to Freshservice based on resources, resource groups, minimum severities, etc. If Netreo detects that an issue is no longer active, it can automatically close the associated event.\r\n\r\nWith this integration you can:\r\n1) Track alerts and convert them to Freshservice tickets.\r\n2) Help your DevOps team to stay on top of their game by managing alerts effectively and auto-resolve tickets when alerts are no longer active.",overview:"Netreo’s Freshservice integration publishes events when issues are raised by monitored systems.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34704\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34704\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ap,dt,aR,O],type:j,published_at:"2021-06-03T19:07:40.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.netreo.com\u002Fplatform\u002Fintegrations\u002Ffreshservice\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:pd,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41186,name:"import",display_name:pK,description:"Looking for a quick and simple tool to import all essential data from CSV to Freshservice? You’ve come to the right place. This app allows you to upload large CSV files with an unlimited number of rows. Import a large amount of data in just a few clicks. \r\n\r\nREASONS TO TRY THIS APP\r\nIntuitive design;\r\nFree testing;\r\nA robust feature set, out-of-the-box field mapping;\r\nSupport packages;\r\nPre-built customization options;\r\nAgent matching;\r\nEliminates redundant manual work;\r\nCosts less than your time;\r\nMade by Help Desk Migration, an Authorized Freshworks partner\r\n\r\nOBJECTS YOU CAN IMPORT TO FRESHSERVICE\r\n\r\nService desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\nCustom fields.\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags.\r\n\r\nCheck out the Instructions section for more details, and try the app today!",overview:"Quick and simple import to Freshservice\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68114\u002Flive_cover_art\u002Fthumb\u002Frsz_import_data.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_import_data.png"},categories:[aW,ab,P],type:j,published_at:"2022-10-12T18:58:43.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=csv-to-freshservice-import-app&utm_content=visit-site-to-install-button"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41189,name:"export",display_name:pL,description:"This app is a perfect tool to export Freshservice Tickets, Contacts, Companies, etc., to CSV. Not only can you automate your data export and eliminate manual work!\r\n\r\nWHY YOU SHOULD TRY THIS APP\r\nEasy to use, straightforward export process;\r\nTest for free;\r\nA robust feature set, out-of-the-box field mapping;\r\nGet results quickly; \r\nCosts less than your time;\r\nMade by an Authorized Freshworks partner (Help Desk Migration)\r\n\r\nOBJECTS YOU CAN EXPORT FROM FRESHSERVICE\r\n\r\nService desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags.",overview:"Export service desk and knowledge base data from Freshservice\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98114\u002Flive_cover_art\u002Fthumb\u002Frsz_image_10__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_image_10__1_.png"},categories:[aW,ab,P],type:j,published_at:"2021-06-08T09:27:58.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=freshservice-to-csv-export-app&utm_content=visit-site-to-install-button"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41190,name:"backup_data_1",display_name:pM,description:"Backing up the service desk data is essential for business. This app allows you to back up Freshservice ticket, customer, and knowledge base data in just a few minutes. The process is 100% cloud-based, which means you don’t need to spend time installing anything. Sign in and get started right away. \r\n\r\nTHIS APP IS FOR YOU BECAUSE YOU GET\r\nEasy backup configuration;\r\nFree testing;\r\nBackup all essential data;\r\nQuick results; \r\nMade by an Authorized Freshworks partner (Help Desk Migration)\r\n\r\nFRESHSERVICE DATA YOU CAN BACKUP\r\n\r\nService desk objects: \r\nTickets; \r\nContacts; \r\nOrganizations;\r\nAgents;\r\nGroups;\r\nPrivate and public notes;\r\nAttachments and Tags;\r\n\r\nKnowledge base objects: \r\nArticles;\r\nFolders;\r\nCategories;\r\nTags.",overview:"Freshservice ticket, customer, and knowledge base data backup simplified.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09114\u002Flive_cover_art\u002Fthumb\u002Frsz_image_11.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09114\u002Flive_cover_art\u002Fthumb2x\u002Frsz_image_11.png"},categories:[aW,an,P],type:j,published_at:"2021-06-03T19:05:36.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002F?utm_source=freshworks.com&utm_medium=referral&utm_campaign=backup-freshservice-data-app&utm_content=visit-site-to-install-button"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:41680,name:"knowledge_sync_confluence_to_freshservice",display_name:"Knowledge Sync: Confluence to Freshservice",description:"This add-on enables you to synchronize Confluence pages with your Freshservice Help Center to make your product documentation accessible to your support staff without adding new users to your Confluence instance.\r\n\r\n* Easily Sync Pages to your Help Center\r\nNo more copying your docs manually to your Freshservice Help Center, or granting your support team access to another system to search for answers. Sync Confluence pages with only a few clicks.\r\n\r\n\r\n* Searchable in Freshservice\r\nSynced pages are immediately accessible to your support staff as if it was a normal Freshservice Help Center page, ready to support your agents finding answers.\r\n\r\n* Automatically Updated\r\nKnowledge Sync keeps your Freshservice solution articles in sync with Confluence documents, so whenever you update a Confluence page it will update the associated solution article.",overview:"Synchronize Confluence Pages to your Freshservice Knowledge Base",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08614\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08614\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[ai,aD],type:j,published_at:"2021-06-16T13:04:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fmarketplace.atlassian.com\u002Fapps\u002F1221813\u002Fconfluence-to-freshservice-sync?hosting=cloud&tab=overview&utm_source=freshworks_marketplace&utm_medium=web&utm_campaign=support_url"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:pf,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:43725,name:"zluri_for_freshservice",display_name:"Zluri For Freshservice",description:"Zluri is an enterprise SaaS Management Platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard. \r\n\r\nAs organizations grow, So do the SaaS applications used by them, and along with grows the complexity in managing the applications. The fact that anyone can sign up for a SaaS app and start using it, Sometimes keeps the IT team unaware of what apps are being in the organization. It increases security & compliance risks while leading to unnecessary spending on redundant applications & unused licenses. The traditional method of tracking all subscriptions through spreadsheets is inefficient here. Zluri provides an intelligent solution to manage all your software subscriptions.\r\n\r\nWith direct integration with Freshservice, you can easily track which users hold Freshservice licenses, how frequently they use Freshservice & Which features they are using. You will get detailed usage & engagement metrics for each user on the Freshservice platform. Also, you can manage license ownership, provision Freshservice accounts for users.",overview:"Discover, Manage & Monitor Freshservice users & usage",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52734\u002Flive_cover_art\u002Fthumb\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F52734\u002Flive_cover_art\u002Fthumb2x\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png"},categories:[ap,b$,eJ,aa,M],type:j,published_at:"2021-08-18T17:17:01.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.zluri.com\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:45940,name:"ringcentral_premium_call_control-for-freshservice",display_name:"RingCentral Premium Call Control",description:"Please note that this is a paid app. Contact us or follow the app link for pricing, questions and a demo. \n\t\t\t\nLoyally offers the new CTI between and Freshservice and Ringcentral as a premium app, using Ringcentral telephony for an efficient and powerful integration. This premium version provides all of the features that RingCentral telephony offers, from inside Freshservice. \n\nThis means you will be able to use all available RingCentral features, like:\n\t- Searching your call history\n\t- Listening to your voice messages\n\t- Lookup saved contacts\n\t- Forward calls\n\t- Transfer calls\n\t- Conference Calling\n\t\nAnd Freshservice integrated features like:\n\t- Creating contacts for unknown callers.\n\t- Saving call logs to tickets.\n\t- Handling multiple caller matches.\n\t- Click to dial.\nAnd more!",overview:"This premium app provides all features of the RingCentral softphone, from inside Freshservice!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04954\u002Flive_cover_art\u002Fthumb\u002Fringcentral_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04954\u002Flive_cover_art\u002Fthumb2x\u002Fringcentral_logo.png"},categories:[N,aj,Q,O,$],type:j,published_at:"2021-10-26T10:32:34.000+05:30",options:{redirect_url:"https:\u002F\u002Floyally.eu\u002Fproducts\u002Fdemo-page-ringcentral-x-freshservice-premium\u002F"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:"Loyally",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:49453,name:"modulesgarden_freshservice_for_whmcs",display_name:"ModulesGarden Freshservice For WHMCS",description:"ModulesGarden Freshservice For WHMCS is a module centered on ensuring an intelligent service\nmanagement by introducing the top-rated Freshservice toolkit directly into your WHMCS. It will\nhelp your clients avoid the bother of switching between both platforms in order to keep their tickets\nunder advanced control.\n\nThis module will enable your customers to open tickets in any of the available Freshservice\ndepartments, manage the existing ones as well as preview the history of recent tickets straight from\nwithin your functionally enhanced client area. At the same time, your teams will get to enjoy the\npractical ability to monitor and handle all WHMCS tickets in the admin area of Freshservice. In\naddition to that, you can easily set up relations between custom client fields in WHMCS and\nFreshservice so as to export all account details in a fully automated manner.\n\nThere are several tricks to smarten up your service delivery, and you have one right in front of you.\nAdd a fresh twist to your IT helpdesk with our powerful in its simplicity Freshservice For WHMCS,\nand make a big hit with your clients!\n\nClient Area Features:\n* View Freshservice Departments\n* Manage Existing Tickets\n* Open New Ticket\n* Fill Out Freshservice Ticket Fields\n* Assign Owned Service To Ticket\n* Attach Files To Ticket\n* List Recent Tickets\n\nAdmin Area Features:\n* Manually Export To Freshservice:\n* WHMCS Clients\n* WHMCS Tickets\n* Define Module Behavior:\n* Show Solved Tickets\n* Update Client Credentials\n* Define Replies Order\n* Define Available Support Departments\n* Define Client Service Field\n* Define Client ID Field\n* Define Ticket Status Colors\n* Configure And Test Server Connection\n* Toggle SSL Verification\n* Define Client Fields Relations\n* View Logs\n\nIntegration:\n* Automatically Export To Freshservice:\n* New Tickets\n* Clients On Tickets Creation\n* Synchronize Ticket Responses Between WHMCS And Freshservice\n* Transfer Ticket Fields Settings\n* Transfer Client Custom Fields Details\n* Transfer Custom Ticket Statuses\n\nGeneral Info:\n* Custom Templates Support\n* Multi-Language Support\n* Supports PHP 7.2 Up To PHP 7.4\n* Supports WHMCS Themes \"Six\" And \"Twenty-One\"\n* Supports WHMCS V8.0 And Later\n* Easy Module Upgrade To Open Source Version",overview:"Empower your clients to use Freshservice tools in WHMCS while you manage tickets in\nFreshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35494\u002Flive_cover_art\u002Fthumb\u002FModulesGarden_Freshservice_For_WHMCS.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35494\u002Flive_cover_art\u002Fthumb2x\u002FModulesGarden_Freshservice_For_WHMCS.jpg"},categories:[Q,aS,O],type:j,published_at:"2022-02-02T20:58:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.modulesgarden.com\u002Fproducts\u002Fwhmcs\u002Ffreshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:50911,name:"device42_sync_script",display_name:"Device42 Sync Script",description:"Device42’s comprehensive agentless autodiscovery (with optional agents) and remote collectors can be used in any combination to automatically maintain an accurate inventory of your physical, virtual, and cloud servers, containers, network components, software, and services as well as critical inter-relationships and dependencies. Scheduled syncs automatically keep Freshservice CIs up-to-date, or quickly refresh on demand.\r\n\r\nKey Features\r\n•See the complete details about all CIs across your IT infrastructure when Device42 is synchronized with Freshservice.\r\n•Device42 auto discovery is more comprehensive, discovering not only hardware, software, dependencies, and relationships, but also install paths, license details, certificates, configuration files, warranty information, and more. It enhances the breadth of information available in your CMDB.\r\n•Enjoy better IPAM – all network and IP address details are automatically synced for enhanced IPAM.\r\n•Easily tie IT assets to related service requests, and view all problems associated with a given CI along with CI details.\r\n•Plus, leverage any or all of Device42’s built-in DCIM features, like power monitoring and control, visual room and rack layouts, RESTful APIs and webhooks to support automation efforts, and more.",overview:"Easily populate your Freshservice CMDB with CIs from Device42’s comprehensive IT inventory.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11905\u002Flive_cover_art\u002Fthumb\u002F200%20x%20200-white.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F11905\u002Flive_cover_art\u002Fthumb2x\u002F200%20x%20200-white.png"},categories:[ap,b$],type:j,published_at:"2022-03-16T09:40:35.000+05:30",options:{redirect_url:"https:\u002F\u002Fgithub.com\u002Fdevice42\u002Ffreshservice"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:qR,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:55363,name:"simplesat_1-for-freshservice",display_name:pg,description:"Simplesat's suite of Freshservice integrations make it easier than ever to collect customer feedback and give your team full control and transparency over the customer satisfaction experience.\r\n\r\nThe most common use case is to include Simplesat surveys in email notifications after you close a ticket. This gives your requester a chance to rate tickets in one click.\r\n\r\nCollecting ticket feedback is important primarily because it allows you to identify and close the loop with unhappy users and gauge the performance of your agents.\r\n\r\nSimplesat surveys are an upgrade to Freshservice's native survey functionality if you're looking for further design and customization options, additional questions with conditional logic, and detailed reporting and analytics.\r\n\r\nIn addition to embeddable surveys, the integration also allows you to:\r\n\r\n- Update requester fields with rating details\r\n- Create follow-up tickets from feedback\r\n- Add private notes to rated tickets\r\n- Update ticket fields with rating details\r\n- Update ticket tags with rating and sentiment\r\n\r\nThese direct integrations combined with extensive survey and reporting tools make Simplesat the most powerful customer feedback app in the Freshservice marketplace.\r\n\r\nSimplesat offers a fully featured 14-day free trial for you to see just how easy and useful the integration with Freshservice is!",overview:ph,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36355\u002Flive_cover_art\u002Fthumb\u002Fsimplesat-logomark-green-medium.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36355\u002Flive_cover_art\u002Fthumb2x\u002Fsimplesat-logomark-green-medium.png"},categories:[as,P,cd,O],type:j,published_at:"2023-10-10T08:15:19.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.simplesat.io\u002Ffreshservice-csat-ces-nps-customer-surveys\u002F?utm_source=freshservice_marketplace&utm_medium=app"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:57384,name:"aris_process_mining",display_name:"ARIS Process Mining",description:"Get a 360-degree view of your service management practice. ARIS Process Mining software lets you understand your service management process flow to find patterns, anomalies, and opportunities for improvement. \r\n\r\nExplore ARIS Process Mining and learn how to:\r\n\r\n\tDiscover your process reality - Visualize and analyze your end-to-end process from any angle \r\n\r\n\tSpot bottlenecks and improvement opportunities \r\n\r\n\tDeviations in processes - Gain visibility into all process execution variants \r\n\r\n\tProcess conformance checking - Analyze and compare the discovered processes’ conformance to a reference process\r\n\r\nExplore our pricing page to choose the offering that best suits you.",overview:"Understand your service process like never before with ARIS Process Mining",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48375\u002Flive_cover_art\u002Fthumb\u002Fsocial-media-profile-image.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48375\u002Flive_cover_art\u002Fthumb2x\u002Fsocial-media-profile-image.jpg"},categories:[as,P,bj,gC],type:j,published_at:"2023-04-10T09:15:14.000+05:30",options:{redirect_url:"https:\u002F\u002Faris-process-mining.com\u002F?utm_source=partner&utm_medium=referral&utm_region=hq&utm_campaign=bt_aris_operational-excellence&utm_subcampaign=1&utm_content=freshworksmarketplace"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Achieve operational excellence",addons:a},{id:63951,name:"merge_4",display_name:fq,description:fr,overview:"Merge makes adding your Freshservice integration incredibly simple with a Unified API for Ticketing.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15936\u002Flive_cover_art\u002Fthumb\u002Fmerge_logo_avatar.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F15936\u002Flive_cover_art\u002Fthumb2x\u002Fmerge_logo_avatar.png"},categories:[aa,M,Q,O],type:j,published_at:"2023-02-13T11:08:08.000+05:30",options:{redirect_url:fs},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:65208,name:"cx_source_1",display_name:pP,description:pQ,overview:pR,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80256\u002Flive_cover_art\u002Fthumb\u002Fcx_source_logomark_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80256\u002Flive_cover_art\u002Fthumb2x\u002Fcx_source_logomark_400px.png"},categories:[dc,aQ,cI],type:b,published_at:"2023-04-04T15:18:19.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:w,platform_details:{"1.0":[],"2.0":[219102]},hostproduct_ids:[g],short_description:pS,addons:a},{id:78395,name:"freshserviceps_-_freshservice_powershell_module",display_name:"FreshservicePS - Freshservice Powershell Module",description:"Flycast Partners, the leader in Freshworks knowledge, presents FreshservicePS -- an open-source Freshservice PowerShell module that allows you to enhance your Freshservice instance without requiring the expertise of a developer.\r\n\r\nAccess 160+ PowerShell commands providing more than 300 Freshservice API calls.\r\n\r\nDeveloped by the team who garnered Freshworks Global ITSM Strategic Partner of the Year, our PowerShell module provides organizations with a versatile solution to administer, build, and streamline their Freshservice environment.\r\n\r\nWith our extensive collection of PowerShell commands, Freshservice Admins have the ability to:\r\n\r\n· Make the Freshservice API simple to use with a command-line interface\r\n· Use simple commands to manage Freshservice Tickets, Problems, Changes, Releases, Requesters, and more\r\n· Provide additional reporting and filtering capabilities\r\n· Automate re-occurring tasks in Freshservice tenants\r\n· Move data between Freshservice tenants\r\n· Support DevOps and build, test, and deploy solutions in CI\u002FCD operations\r\n· Extend Powershell - Orch capabilities to retrieve and update Freshservice\r\n\r\nTo get started, visit:\r\n\r\nhttps:\u002F\u002Fwww.flycastpartners.com\u002FFreshservicePS",overview:"Open-source PowerShell module for administration and management of Freshservice.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59387\u002Flive_cover_art\u002Fthumb\u002FFP23-FP-400PX.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F59387\u002Flive_cover_art\u002Fthumb2x\u002FFP23-FP-400PX.jpg"},categories:[ah,cY,Q,O],type:j,published_at:"2023-07-17T10:00:06.000+05:30",options:{redirect_url:"https:\u002F\u002Fflycastpartners.com\u002Ffreshserviceps"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:79770,name:"connectwise_screenconnect",display_name:"ConnectWise ScreenConnect",description:"ConnectWise ScreenConnect allows you to create screen sharing session with another user. The invitation can be sent via email or by sharing the one time code\u002Fshareable link directly to the user. Enter the session name with the prefix configured in the application settings and suffix with Freshservice ticket ID.\r\n\r\nHow to use:\r\n* Click on Join button to start the session.\r\n* If the ScreenConnect client setup was already done, the client app will be opened. Otherwise, it automatically downloads the ScreenConnect.ClientSetup for installation.\r\n* Once the guest joins the session with the shared link\u002Fcode, the session starts and the guest screen is visible in the ScreenConnect client",overview:"Create screen sharing session with another user and bring the session meta-data into Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07797\u002Flive_cover_art\u002Fthumb\u002Ftransparent-ScreenConnect%20User%20Echo%20%28Anna%20Mockup%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07797\u002Flive_cover_art\u002Fthumb2x\u002Ftransparent-ScreenConnect%20User%20Echo%20%28Anna%20Mockup%29.png"},categories:[N,a_],type:j,published_at:"2023-07-27T16:07:26.000+05:30",options:{redirect_url:"https:\u002F\u002Fscreenconnect.connectwise.com"},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:bw,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:80354,name:"konnectify_2",display_name:db,description:"Are you finding it challenging to juggle various platforms for your business services? Discover the dynamic duo of Freshservice and Konnectify - the game-changing integration that supercharges your workflow and propels your business service experience to new heights!\r\n\r\nMaximize the Potential of Integration:\r\nSeamlessly link Freshservice with industry-leading applications such as Jira, Trello, Notion, ChatGPT, Asana, Salesforce, Dynamics 365, Slack, MSTeams. Say goodbye to tedious tasks and manual labor. With Konnectify, workflows are automated, real-time data is synchronized, and managing service-related activities becomes a breeze.\r\n\r\nWhy Opt for Freshservice and Konnectify Integration?\r\nElevate Productivity: Streamline tasks and free up your team’s precious time with automation.\r\nBolster Collaboration: Effectively connect Freshservice with CRM and communication apps to foster collaboration across your organization.\r\nAdaptability for Your Business: Effortlessly tailor actions and triggers to cater to your specific business needs.\r\n\r\nSupported Triggers Include:\r\nCreation or update of tickets, requesters, assets, problems in Freshservice\r\n\r\nSupported Actions Encompass:\r\nCreate, update or delete tickets, assets, requesters, problems in Freshservice\r\nUpsert requesters in Freshservice\r\nCreate a new child ticket in Freshservice\r\n\r\nEager to Transform Your Business Service Experience?\r\n\r\nAutomated Ticket Generation: With Freshservice integration, service tickets can be auto-generated from other platforms such as emails, Konnectify’s web forms, or customer service platforms like Freshdesk, Zendesk, Salesforce. For example, a customer complaint via a website form instantly becomes a service ticket in Freshservice.\r\n\r\nSynchronized Customer Data: By integrating Freshservice with your CRM or customer data platform, the latest customer information is consistently synchronized across all systems.\r\n\r\nProject Management Made Easy: By integrating Freshservice with project management tools like Jira or Trello, tasks and issues flow seamlessly between systems.\r\n\r\nStreamlined IT Operations: Connect Freshservice with IT operations tools like Slack or Microsoft Teams for automated high-priority service ticket notifications.\r\n\r\nData-Driven Decision Making: By integrating Freshservice with business intelligence tools like Tableau or Power BI, you can extract service ticket data for analysis.\r\n\r\nKnowledge Base Sync: Ensuring your support team is always up-to-date is easy with Freshservice integration with your company’s knowledge base or documentation platform.\r\n\r\nVisit our Marketplace page to learn more and kickstart your journey today! Our devoted support team is on standby to guide you through each step. Don’t miss out on this groundbreaking integration!\r\nTake your service experience to the next level and soar to new business heights with the power of Freshservice and Konnectify integration. Tap into the limitless potential of seamless collaboration and automation - join us today!",overview:"Boost productivity with Konnectify's streamlined integrations. Automate tasks, no coding needed.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45308\u002Flive_cover_art\u002Fthumb\u002Fezgif.com-gif-maker.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45308\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com-gif-maker.png"},categories:[an,ab,P,aa,M,Q,O],type:j,published_at:"2023-09-27T10:16:01.000+05:30",options:{redirect_url:iC},modules:[l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:X,freddy_ai_compliance:X,pricing:c,subscription_type:f,productName:I,productId:g,account:ci,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Streamlined Integrations",addons:a},{id:81975,name:"swedish_social_security_hider_-_freshservice",display_name:"Swedish Social Security Hider - Freshservice",description:"Protect sensitive data with the \"Swedish Social Security Hider - Freshservice\" app. You can easily use it in specific workspaces that suit your needs, or you can apply it globally across the entire system.\r\n\r\nThis app works seamlessly and masks Swedish Social Security numbers in subjects, descriptions, as well as both private and public notes.\r\n\r\nBoost your security now!\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fsynerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity we are able to help you with your own custom solutions, integrations and apps.\r\n\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.",overview:"Secure Swedish SSNs in Freshservice effortlessly with this 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PagerDuty",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44868\u002Flive_cover_art\u002Fthumb\u002Fpd-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44868\u002Flive_cover_art\u002Fthumb2x\u002Fpd-logo.png"},categories:[ap,as,ab,P,cx],type:b,published_at:"2024-01-11T22:07:44.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:eH,platform_details:{"1.0":[],"2.0":[287690]},hostproduct_ids:[g],short_description:"The powerful DUO at your 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This integration is crucial for businesses seeking to enhance their IT Service Management (ITSM) by leveraging existing database systems such as MS-SQL, MySQL, MariaDB, as well as specialized systems like Sage 100 and AS400.\r\n\r\nKey Features:\r\n- Extensive Database Support: Integrates with various local databases, including MS-SQL, MySQL, MS SQL, ODBC-compliant databases, Firebase, MariaDB, Sage 100, AS400, and more.\r\n- Improved ITSM Data Management: Utilize your local database to enrich IT service processes in Freshservice with comprehensive data insights.\r\n- Real-Time Data Synchronization and Automation: Ensure your Freshservice platform is consistently updated with the latest data from your local database, maintaining accuracy and reliability.\r\n- Data Migration Capability: Facilitate smooth data transfer from local databases to Freshservice, ensuring seamless integration.\r\n- Customizable Data Mapping: Tailor the integration to fit your specific business requirements with flexible data mapping and configuration.\r\n- Secure Data Handling: Safeguard the integrity and confidentiality of your data during the synchronization process.\r\n- Adaptable and Scalable: Easily adjust to evolving ITSM needs and scale your integration in line with your business growth.\r\n\r\nWith SyncSpider's Local Database Connector for Freshservice, bridge your on-premise data storage solutions with your ITSM system. This integration empowers your IT teams with immediate access to vital data stored in systems like MS-SQL, MySQL, Firebase, MariaDB, and more, enhancing IT service delivery and management.",overview:"Seamlessly sync any Local Database to Freshservice for ITSM enhancement",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F217301\u002Flive_cover_art\u002Fthumb\u002FFreshservice%20Database.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F217301\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice%20Database.png"},categories:[aW,ab,P],type:j,published_at:"2024-03-07T15:27:45.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Flocal-database-sync\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshserviceLocalDB"},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ej,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Local DB - Freshservice sync",addons:a},{id:108373,name:"dynamics_crm_cloud_connector_for_freshservice",display_name:"Dynamics CRM Cloud Connector for Freshservice",description:"The Dynamics CRM Cloud Connector for Freshservice, crafted by SyncSpider, is an innovative integration tool designed to seamlessly connect your cloud-based Dynamics CRM with the Freshservice platform. This integration is ideal for businesses seeking to enhance their IT Service Management (ITSM) by leveraging the rich customer relationship data from Dynamics CRM in the cloud.\r\n\r\nKey Features:\r\n- Cloud-Based Integration: Directly connect cloud-based Dynamics CRM with Freshservice, enabling real-time data exchange and ITSM enhancement.\r\n- Enhanced IT Service Management: Utilize Dynamics CRM's detailed customer insights to improve IT service processes and customer interactions in Freshservice.\r\n- Automatic Data Sync: Ensure consistent and up-to-date synchronization of customer data and service activities between Dynamics CRM and Freshservice.\r\n- Streamlined ITSM Workflows: Leverage CRM data to refine IT service workflows, improve ticket resolution, and enhance user satisfaction.\r\n- Customizable Integration: Tailor the integration to fit specific ITSM needs, maximizing the benefits of both CRM and IT service management.\r\n- Secure and Reliable: Maintain high standards of data security while ensuring efficient and reliable integration.\r\n\r\nWith SyncSpider's Dynamics CRM Cloud Connector for Freshservice, your IT service management team gains access to valuable customer insights from Dynamics CRM directly within the Freshservice environment. This integration bridges cloud CRM with ITSM, providing a comprehensive approach to managing customer relationships and IT service requests.",overview:"Sync cloud Dynamics CRM with Freshservice for ITSM excellence",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F373801\u002Flive_cover_art\u002Fthumb\u002FFreshservice%20%20Dynamics%20CRM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F373801\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice%20%20Dynamics%20CRM.png"},categories:[Y,au,ak,aA,aB],type:j,published_at:"2024-03-22T11:13:50.000+05:30",options:{redirect_url:rf},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ej,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Cloud Dynamics CRM to Freshservice",addons:a},{id:108402,name:"lightspeed_pos_connector_for_freshservice",display_name:"Lightspeed POS Connector for Freshservice",description:"The Lightspeed POS Connector for Freshservice, offered by SyncSpider, is a cutting-edge integration tool designed to connect your Lightspeed POS system seamlessly with the cloud-based Freshservice platform. Ideal for retail and hospitality businesses, this integration leverages the power of Lightspeed POS to enhance IT Service Management (ITSM) within Freshservice, offering a unified view of sales operations and customer interactions.\r\n\r\nKey Features:\r\n- Automatic Data Sync: Ensure real-time sales and customer data synchronization between Lightspeed POS and Freshservice, maintaining up-to-date information across systems.\r\n- Data Migration Capability: Facilitate smooth and efficient migration of existing data from Lightspeed POS to Freshservice, ensuring a seamless transition and integration.\r\n- Inventory and Asset Management: Sync inventory and asset details from Lightspeed POS for efficient tracking and management within Freshservice.\r\n- Streamlined Operational Workflow: Automate sales and IT service management workflows, enhancing overall operational efficiency.\r\n- Customizable Data Mapping: Tailor the integration with flexible data mapping to meet specific business needs.\r\n- Secure Data Handling: Maintain the integrity and security of data during transfer between Lightspeed POS and Freshservice.\r\n\r\nWith SyncSpider’s Lightspeed POS Connector for Freshservice, integrate critical sales data into your ITSM processes, enabling a more holistic approach to customer service and operational management. This integration bridges the gap between sales and IT services, providing valuable insights for improved decision-making and customer satisfaction.",overview:"Enhance ITSM with Lightspeed POS data integration in Freshservice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F204801\u002Flive_cover_art\u002Fthumb\u002FFreshservice%20Lightspeed%20POS.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F204801\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice%20Lightspeed%20POS.png"},categories:[Y,au,aA,aB,az],type:j,published_at:"2024-03-22T11:13:05.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshservice-and-lightspeed-retail\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshserviceLightspeedPOS"},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ej,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Lightspeed POS & Freshservice",addons:a},{id:108420,name:"pipedrive_connector_for_freshservice",display_name:"Pipedrive Connector for Freshservice",description:"The Pipedrive Connector for Freshservice, developed by SyncSpider, is a dynamic integration tool designed to seamlessly connect your Pipedrive CRM system with the cloud-based Freshservice platform. This integration is essential for businesses looking to align their customer relationship management with IT service operations, creating a unified approach to customer and IT service management.\r\n\r\nKey Features:\r\n- Seamless Integration: Connect Pipedrive CRM with Freshservice effortlessly, enabling real-time data exchange and process automation.\r\n- Enhanced CRM and IT Service Management: Leverage CRM data in IT service processes for a more coordinated customer support experience.\r\n- Automatic Data Sync: Ensure real-time synchronization between Pipedrive and Freshservice, keeping customer and IT service data consistent and up-to-date.\r\n- Easy Data Migration: Smoothly transfer data between Pipedrive and Freshservice, facilitating a seamless integration of CRM and IT service management systems.\r\n- Unified Customer and IT Service View: Achieve a comprehensive view of customer interactions and IT service requests, enhancing service delivery and customer satisfaction.\r\n- Scalability and Flexibility: Adapt to evolving business needs, ensuring your integration solution remains aligned with your CRM and IT service strategies.\r\n\r\nWith SyncSpider's Pipedrive Connector for Freshservice, your CRM and IT service management systems work in perfect harmony, creating a streamlined and efficient process for managing customer relationships and IT services. This integration empowers your teams to deliver exceptional service backed by a complete understanding of each customer's journey and IT service needs.",overview:"Pipedrive-Freshservice: Streamline CRM with IT service management",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F024801\u002Flive_cover_art\u002Fthumb\u002FFreshservice%20%20Navision.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F024801\u002Flive_cover_art\u002Fthumb2x\u002FFreshservice%20%20Navision.png"},categories:[Y,au,ak,aA,aB,az],type:j,published_at:"2024-03-25T18:11:04.000+05:30",options:{redirect_url:"https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshservice-and-pipedrive\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshservicePipedrive"},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ej,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Efficient Pipedrive-IT service",addons:a},{id:121082,name:"microsoft_dynamics_365_freshservice_connector",display_name:"Microsoft Dynamics 365 Freshservice Connector",description:"he Microsoft Dynamics 365 Connector for Freshservice, developed by SyncSpider, is designed to bridge the gap between your CRM and IT service management tools. This powerful connector integrates Microsoft Dynamics 365, a comprehensive CRM solution, with Freshservice, an agile IT service management platform. This integration facilitates a more synchronized operation between customer relationship management and IT support services.\r\n\r\nKey Features:\r\n- Automatic Data Sync: Achieve real-time synchronization between Microsoft Dynamics 365 and Freshservice, ensuring consistent and up-to-date information across both platforms.\r\n- Easy Migration: Enable smooth data transfer from existing systems to Freshservice, simplifying the migration process for your IT service management team.\r\n- Enhanced IT Service Management: Leverage customer data from Dynamics 365 to provide more informed and efficient IT support through Freshservice.\r\n- Customizable Integration: Tailor the connector to fit your specific business processes, ensuring seamless data flow that aligns with your operational needs.\r\n- Secure Data Handling: Built with a focus on security and reliability, ensuring the safe and efficient transfer of sensitive customer and IT data.\r\n- Improved Operational Efficiency: Reduce manual data entry and duplication of efforts, allowing your IT service team to focus on delivering high-quality support.\r\n\r\nWith SyncSpider’s Microsoft Dynamics 365 Connector for Freshservice, businesses can effectively combine the capabilities of Dynamics 365 and Freshservice. This leads to improved IT service management, better data management, and a more cohesive approach to customer and IT service operations.",overview:"Dynamics 365 to Freshservice - Streamlining IT Service Management with Seamless Integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F280121\u002Flive_cover_art\u002Fthumb\u002FDynamics%20365%20-%20Freshservice.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F280121\u002Flive_cover_art\u002Fthumb2x\u002FDynamics%20365%20-%20Freshservice.png"},categories:[Y,au,ak,aA,aB,az],type:j,published_at:"2024-05-20T20:34:11.000+05:30",options:{redirect_url:rf},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ej,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:"Dynamics 365-Freshservice sync",addons:a},{id:148109,name:"genesys_cloud_cti_1",display_name:"Genesys Cloud CTI",description:"The Freshservice + Genesys Cloud CTI integration is designed to bridge the capabilities of Genesys' robust calling functionality with Freshservice's enterprise-grade service management. With this integration, agents can effortlessly deliver outstanding service with automatic call updates, easy access to comprehensive call history, and the ability to associate new or existing tickets with individual calls. \r\n\r\n\r\nWith the Freshservice and Genesys integration, agents can:\r\n\r\n\r\nManage both inbound and outbound calls with extensive call capabilities directly within the Freshservice dashboard\r\n\r\nCreate new tickets or update existing tickets based on the context associated with individual conversations\r\n\r\nGet easy access to comprehensive call histories associated with every contact to deliver personalized and informed support during every call\r\n\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009956-freshservice-integration-with-genesys-cloud-cti",overview:"Enhance your IT support operations with call management using Freshservice Genesys integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F901841\u002Flive_cover_art\u002Fthumb\u002FGenesys%20logo%20400x400.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F901841\u002Flive_cover_art\u002Fthumb2x\u002FGenesys%20logo%20400x400.jpeg"},categories:[N,$],type:j,published_at:"2024-05-16T18:25:57.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009956-freshservice-integration-with-genesys-cloud-cti"},modules:[r,l],supported_modules:[l],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:I,productId:g,account:ci,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:178968,name:"viasocket_1",display_name:"viaSocket",description:"Viasocket is a robust workflow automation tool designed to revolutionize your business processes. By integrating seamlessly with numerous third-party applications, Viasocket allows businesses to automate repetitive tasks, enhancing efficiency, accuracy, and productivity. With Viasocket, focus on what truly matters—growing your business—while we handle the routine tasks.\r\n\r\nBusiness Solutions:\r\nAutomated Data Synchronization: Viasocket ensures your data across various platforms is always up-to-date and consistent, minimizing errors and saving time.\r\nEnhanced Communication: Integrate your communication tools to automate alerts, notifications, and responses, keeping your team and customers informed.\r\nStreamlined Task Management: Automate task assignments, progress tracking, and reporting to maintain project schedules and budgets.\r\n\r\nTop Features:\r\nSeamless Integration with Multiple Apps: Viasocket supports integration with over 1,000 applications, including popular tools like Slack, Google Workspace, Microsoft 365, and more. This extensive range of integrations makes it a versatile choice for businesses of all sizes.\r\nUser-Friendly Workflow Builder: Our intuitive drag-and-drop interface allows users to create complex workflows without any coding knowledge. This feature empowers users to design and deploy custom automations quickly and efficiently.\r\nAdvanced Conditional Logic: Viasocket’s conditional logic capabilities enable users to set precise triggers and actions based on specific conditions, ensuring workflows are as efficient and tailored as possible.\r\n\r\nUnique Selling Proposition (USP): Viasocket’s USP lies in its combination of extensive app integrations, a user-friendly workflow builder, and advanced conditional logic. This trifecta ensures businesses can create highly customized and efficient workflows with ease, distinguishing Viasocket from other automation tools in the market.\r\n\r\nExample Use Case: Consider a sales team using multiple platforms to manage leads, communicate with clients, and track sales progress. With Viasocket, this team can create a workflow that automatically captures leads from their website, sends an introductory email via their email marketing tool, updates their CRM, and assigns a follow-up task in their project management software. This automation saves the team hours of manual data entry and ensures no lead falls through the cracks.\r\n\r\nCall-to-Action: Ready to revolutionize your business processes? Experience the power of seamless automation with Viasocket. Sign up today and start building your custom workflows to boost efficiency, accuracy, and productivity in no time. Don't wait—transform the way you work with Viasocket now!",overview:"viaSocket is a workflow automation tool that help people to automate their repetitive tasks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F869871\u002Flive_cover_art\u002Fthumb\u002FviaSocket_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F869871\u002Flive_cover_art\u002Fthumb2x\u002FviaSocket_icon.png"},categories:[aA,M,ax],type:j,published_at:"2024-07-02T21:18:15.000+05:30",options:{redirect_url:"https:\u002F\u002Fviasocket.com"},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:I,productId:g,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:194001,name:"adp_connector_app_-_beta",display_name:"ADP Connector App [Beta]",description:"Note: This app is currently available in beta.\r\n\r\nThe integration between Freshservice and ADP allows enterprise service teams to automate service delivery across the organization. The integration allows HR teams to automate critical employee workflows and seamless data sync on Freshservice based on details from ADP. \r\n \r\nKey features possible with the Freshservice and ADP integration:\r\n* OOTB workflow to automate employee onboarding\r\n* OOTB workflow to automate employee offboarding\r\n* Sync user data from ADP to Freshservice\r\n\r\nAs a part of the beta plan, you will receive 5000 free tasks and support from our product team to implement the recipes.\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010236\r\n\r\nThis connector is available only for pro and enterprise accounts on Freshservice.",overview:"Automate key employee workflows with the Freshservice and ADP connector.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F100491\u002Flive_cover_art\u002Fthumb\u002FADP_regular_400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F100491\u002Flive_cover_art\u002Fthumb2x\u002FADP_regular_400px.png"},categories:[an,ab,P,bL,aQ,dA],type:b,published_at:"2024-09-26T18:51:28.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[438725]},hostproduct_ids:[g],short_description:a,addons:a},{id:234106,name:"skyvia_1",display_name:gn,description:"Skyvia is a universal data platform for quick and easy data-related tasks without coding: data integration, replication, automating workflows, cloud data backup, building reports and dashboards, data management with SQL, CSV import\u002Fexport, creating OData services, etc. It supports 200+ cloud applications and databases and requires no software except a web browser, making it suitable for both IT and non-IT (business) users. \r\n\r\nKey Features of this app include:\r\n- Connect Freshservice data to all major cloud apps and on-premise databases to automate data movement in any direction.\r\n- Synchronize Freshservice data with other cloud apps or databases one way or bi-directionally.\r\n- Create a copy of Freshservice data in a database or a cloud data warehouse and keep it up-to-date automatically. Combine raw data from Freshservice and other cloud apps into your single source of truth for further analysis and reporting using BI tools or Python scripts.\r\n- Import and export CSV files to\u002Ffrom Freshservice in a convenient web-based user interface. You can both upload files manually or use different file storage services and FTP\u002FSFTP. \r\n- Automate workflows and common data-related tasks with Skyvia Automation. Connect Freshservice and other cloud apps and databases and perform actions, either on schedule or whenever new data appears or gets updated (via a trigger-based approach). Make your apps work in sync without manual data re-entry.",overview:"Skyvia is a no-code cloud service for data integration: ETL\u002FELT, Reverse ETL, data sync, advanced data pipelines.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F601432\u002Flive_cover_art\u002Fthumb\u002FSkyvia%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F601432\u002Flive_cover_art\u002Fthumb2x\u002FSkyvia%20Logo.png"},categories:[aC,ab,P],type:j,published_at:"2025-01-21T08:59:50.000+05:30",options:{redirect_url:iK},modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:I,productId:g,account:gm,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[g],short_description:a,addons:a},{id:235938,name:"bmc_helix_connector_app_beta_",display_name:"BMC Helix Connector App [BETA]",description:"The integration between Freshservice and BMC Helix offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.\r\n\r\nWith the Freshservice and BMC Helix integration, agents can:\r\n\r\n * Create and update records in BMC Helix whenever there is a new ticket created or updated in Freshservice\r\n * Create or update a ticket in Freshservice whenever a record is created or updated in BMC Helix\r\n * Select tickets for sync based on specific conditions\r\n * Define the workspace for tickets to be added or mapped from\r\n\r\n\r\nLearn more: https:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010305--beta-freshservice-integration-with-bmc-helix-connector",overview:"Enable seamless collaboration with internal teams and external vendor partners through automated data sync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F839532\u002Flive_cover_art\u002Fthumb\u002Fbmc-helix-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F839532\u002Flive_cover_art\u002Fthumb2x\u002Fbmc-helix-400x400.png"},categories:[aC,ab,P,Q,O],type:b,published_at:"2024-11-14T12:35:51.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[485319]},hostproduct_ids:[g],short_description:a,addons:a},{id:244248,name:"task_and_event_reminder",display_name:oL,description:"The Task and Event Reminder app is a versatile tool that helps individuals stay organized, manage their time effectively, and reduce the risk of forgetting important Tasks. Whether it's remembering appointments, completing tasks, or planning events, these apps are valuable aids in our increasingly busy lives. \r\n\r\nThe Task and Event Reminder app enables users to create, reschedule, and update tasks within tickets. The app sends reminders and escalation emails to the assigned agent for each task. \r\n\r\nThe app appears in the ticket sidebar, offering an option to create tasks directly. A button labeled \"Create New Task\" is provided in the ticket sidebar app. When clicked, a pop-up modal appears, prompting users to provide the following details to create a task: \r\n\r\nTitle \r\nStatus \r\nAssigned to \r\nDescription \r\nDue date and time \r\n\r\nUpon clicking the submit button, the app generates a reminder for the created task, sending it to the assigned agent and any email addresses configured during the app installation. \r\n\r\nIn the ticket sidebar, users can view existing tasks associated with the ticket and edit them. Agents have the ability to reschedule tasks for a different day or time. \r\n\r\nDashboard: \r\n\r\nThe app provides a dashboard that offers a graphical view of tasks. All users can access this dashboard to view their own tasks and update their statuses. The dashboard also allows users to reassign tasks to other agents. To enable this feature, users must configure their role in the configuration page. The reassignment feature will be available to all users assigned to that particular role, and they can view tasks made by all agents.",overview:"Task and Event Reminder app is a versatile tool that helps individuals stay organized, manage their time effectively",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F842442\u002Flive_cover_art\u002Fthumb\u002Fnotification%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F842442\u002Flive_cover_art\u002Fthumb2x\u002Fnotification%20%281%29.png"},categories:[M,aR,O,ac],type:b,published_at:"2024-11-22T12:14:34.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:eM,platform_details:{"1.0":[],"2.0":[494581]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__244248_494581_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:cR},{addon_id:"marketplaceapp__244248_494581_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:"2955.0"},{addon_id:"marketplaceapp__244248_494581_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:oM},{addon_id:"marketplaceapp__244248_494581_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:"33.0"},{addon_id:"marketplaceapp__244248_494581_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:fO}]},{id:259581,name:"version_history_-_solution_articles",display_name:"Version History - Solution Articles",description:"Do you need an app to track change history in solution articles? We got you.\r\n\r\nVersion History - Solution Articles is a Freshservice app that tracks solution articles' version or change history. This version history can be used for auditing purpose and tracking changes.\r\n\r\nKey Features of this app include: \r\n- Tracking and storing of version history changes in solution articles \r\n- Easy access to the change history of each article \r\n- Global sidebar app for quick tracking of updates\r\n\r\nVersion History - Solution Articles app has two parts.\r\n\r\nGlobal Sidebar app:\r\nA simple popup where you can enter the URL of an article after updating it each time. This will save the new version of the articles and calculate the diff between previous versions.\r\n\r\nFull-page app:\r\nThis section displays the list of the solution articles, that have a change history. Clicking on each article will open a full-screen modal with the change history recorded and highlighting the diffs in red (deleted words) and green (added words) colors. You can scroll through the entire history of the articles.\r\n\r\nFields:\r\nThe changes in the below fields are recorded:\r\n- Title\r\n- Content\r\n- Agent who made the change\r\n- Modified time\r\n- Tags\r\n- Keywords\r\n- Review date\r\n- Number of attachments\r\n\r\nImportant:\r\nDuring first use, you need to enter the URL of the articles you want to maintain a history for into the sidebar and click the update button. \r\nAfter each update or change you want to record, you need to paste the URL of the changed article into the Global sidebar app and click the update button. If this manual update is not done, the change won't be recorded.",overview:"Track and store version history changes in solution articles seamlessly",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F185952\u002Flive_cover_art\u002Fthumb\u002Fversion.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F185952\u002Flive_cover_art\u002Fthumb2x\u002Fversion.jpg"},categories:[ai,aD],type:b,published_at:"2025-01-17T19:49:08.000+05:30",options:a,modules:[r,l,B,J,D],supported_modules:[l,B,J,D],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:gl,platform_details:{"1.0":[],"2.0":[511602]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__259581_511602_EUR",addon_type:h,product_id:g,currency_code:T,trial_period:d,price:cz},{addon_id:"marketplaceapp__259581_511602_GBP",addon_type:h,product_id:g,currency_code:U,trial_period:d,price:cz},{addon_id:"marketplaceapp__259581_511602_USD",addon_type:h,product_id:g,currency_code:W,trial_period:d,price:bK},{addon_id:"marketplaceapp__259581_511602_INR",addon_type:h,product_id:g,currency_code:V,trial_period:d,price:hm},{addon_id:"marketplaceapp__259581_511602_AUD",addon_type:h,product_id:g,currency_code:S,trial_period:d,price:bK}]},{id:302224,name:"test_paid_app_1",display_name:"WorkflowAutomator",description:"Simplify your daily tasks and save time with our app that automates various workflows to increase efficiency and productivity.\r\n\r\nKey Features of this app include:\r\n\r\n- Auto Responder: Instantly send automatic responses to messages, emails, or notifications, ensuring no communication goes unanswered.\r\n- Chat Rescuer: Rescue and respond to unattended conversations promptly, keeping clients and colleagues engaged and satisfied.\r\n- Overflow Handler: Manage overflowing groups and chats effortlessly by organizing and prioritizing messages to prevent important information from getting lost.\r\n- Auto Escalation: Set up escalations for SLA violations to ensure timely responses and resolutions, improving customer satisfaction and retention rates.\r\n\r\nAdvantages of using this app are:\r\n\r\n- Improved Communication: Stay connected and responsive to clients and colleagues at all times, enhancing relationships and collaboration.\r\n- Time-Saving: Automate repetitive tasks and workflows, freeing up valuable time to focus on more critical responsibilities and projects.\r\n- Enhanced Efficiency: Streamline operations and prevent bottlenecks by automating processes, reducing errors and delays.\r\n\r\nDon't miss out on the opportunity to streamline your workflows and boost productivity. Install our app now and experience the benefits firsthand.",overview:"Automate workflows with auto responder, chat rescuer, overflow handler, and auto escalation.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F422203\u002Flive_cover_art\u002Fthumb\u002FAuto_cover_art.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F422203\u002Flive_cover_art\u002Fthumb2x\u002FAuto_cover_art.jpg"},categories:[Y,dT,be,ja],type:b,published_at:"2025-02-11T15:58:18.000+05:30",options:a,modules:[r,l],supported_modules:[l],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:I,productId:g,account:K,platform_details:{"1.0":[],"2.0":[563736]},hostproduct_ids:[g],short_description:a,addons:[{addon_id:"marketplaceapp__FS_302224_563736_AUD",addon_type:b,product_id:g,currency_code:S,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_302224_563736_EUR",addon_type:b,product_id:g,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_302224_563736_GBP",addon_type:b,product_id:g,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_302224_563736_INR",addon_type:b,product_id:g,currency_code:V,trial_period:d,price:ay},{addon_id:"marketplaceapp__FS_302224_563736_USD",addon_type:b,product_id:g,currency_code:W,trial_period:d,price:ay}]},{id:25196,name:"advanced_automations",display_name:"Advanced Automations",description:"[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]\r\n\r\nAutomate a variety of workflows including but not limited to the following.\r\n\r\n➤ Auto Responder - Automatically send a response\r\n➤ Chat Rescuer - Rescue an unattended conversation\r\n➤ Overflow Handler - Handle overflowing groups\r\n➤ Auto Escalation - Escalations for SLA violations\r\n\r\nThis app comes with a bunch of predefined automations to help you get started. You can further create more automations based on your business needs.",overview:"Automate your daily chat workflows in Freshchat",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69152\u002Flive_cover_art\u002Fthumb\u002Fic_advanced_automation.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F69152\u002Flive_cover_art\u002Fthumb2x\u002Fic_advanced_automation.png"},categories:[Q,O],type:b,published_at:"2025-02-11T01:29:30.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cZ,ratings_count:811,install_count:9697,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[63059,65784,66222,67240,69009,70643,74909,78441,82190,83692,86715,92152,96630,100201,100546,102791,104745,109275,112888,115462,116564,117927,121779,127159,127926,130311,136032,q$,139800,140917,144637,145654,151673,160874,171443,182110,186337,188473,199017,201227,215236,226401,230248,233465,240945,243883,250203,259487,268895,269752,275589,278274,279044,281876,291077,296707,430587,432079,436083,438906,439789,458352,488309,525818,556651]},hostproduct_ids:[x],short_description:a,addons:a},{id:36081,name:"historical_reports",display_name:"Historical Reports",description:"[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]\r\n\r\nHistorical Reports allows your to get the following 15 reports delivered via email:\r\n★ Interaction Report\r\n★ Agent Performance Report\r\n★ First Response Time Report\r\n★ Response Time Report\r\n★ Message Sent Report\r\n★ Resolution Time Report\r\n★ Conversation Resolved Report\r\n★ Conversation Created Report\r\n★ Conversation Agent Assigned Report\r\n★ Conversation Group Assigned Report\r\n★ Conversation Resolution Label Report\r\n★ CSAT Score Report\r\n★ Agent Activity Report\r\n★ Agent IntelliAssign Activity Report\r\n★ Chat Transcript Report\r\n\r\nThis app includes the following features:\r\n★ Configurable report ranges\r\n★ Preset report ranges (Yesterday, Last 7 days, and Last 30 days)\r\n★ Configurable timezone for dates\r\n★ Reports delivered via email\r\n★ Error reporting via email",overview:"Generate historical reports and have them delivered via email.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18063\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18063\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[as,P],type:b,published_at:"2022-06-15T09:39:51.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:bY,ratings_count:dJ,install_count:2116,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[97603,102793,105962,109276,115465,119690,123456,127473,134303,168587]},hostproduct_ids:[x],short_description:a,addons:a},{id:23516,name:"whatsapp_proactive_messaging",display_name:"WhatsApp Proactive Messaging",description:"WhatsApp Proactive Messaging allows you to send or initiate a message to WhatsApp users. Select a pre-approved message template from the drop-down and enter the data value for the placeholders separated by the double pipe symbol (||) to send a message to the required phone number after consent. \r\n\r\n\r\n\r\nThe user phone number is auto-populated from Freshchat to the form. You can select the desired language from the drop-down to send the message in that language (if it’s been approved beforehand). The app also allows agents to use message templates to send out proactive messages while the account admins can make changes to the existing settings or add more message templates for use in the App Settings.\r\n\r\n\r\n\r\nTaking into example an e-commerce platform, you can send a confirmation message to a customer's WhatsApp number with the order ID or a booking ID once they have made a purchase. With the user of placeholders, you can include the Order ID of the customer with ease and send the message directly from the Freshchat portal.",overview:"This app lets you send WhatsApp messages from within Freshchat.\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61532\u002Flive_cover_art\u002Fthumb\u002Fwhatsapp.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61532\u002Flive_cover_art\u002Fthumb2x\u002Fwhatsapp.png"},categories:[N,ad],type:b,published_at:"2024-01-22T16:34:19.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cc,ratings_count:hw,install_count:1282,productName:al,productId:x,account:bw,platform_details:{"1.0":[],"2.0":[58503,111981,135988,173240,291542]},hostproduct_ids:[x],short_description:"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=1yd",addons:a},{id:36565,name:"automated_reports",display_name:"Automated Reports",description:"[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]\r\n\r\nAutomated Reports allows your to get the following 15 reports delivered via email:\r\n★ Interaction Report\r\n★ Agent Performance Report\r\n★ First Response Time Report\r\n★ Response Time Report\r\n★ Message Sent Report\r\n★ Resolution Time Report\r\n★ Conversation Resolved Report\r\n★ Conversation Created Report\r\n★ Conversation Agent Assigned Report\r\n★ Conversation Group Assigned Report\r\n★ Conversation Resolution Label Report\r\n★ CSAT Score Report\r\n★ Agent Activity Report\r\n★ Agent IntelliAssign Activity Report\r\n★ Chat Transcript Report\r\n\r\nThis app includes the following features:\r\n★ Separate configuration for each report\r\n★ Configurable frequency of reports (Daily\u002FWeekly\u002FMonthly)\r\n★ Configurable range for Daily reports\r\n★ Configurable start date for Weekly and Monthly reports\r\n★ Option to exclude Personally Identifiable Information in reports\r\n★ Error reporting via email",overview:"Freshchat Reports automatically delivered via email",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56563\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56563\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[as,P,M,ax],type:b,published_at:"2022-06-22T13:38:38.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:d$,ratings_count:d,install_count:1252,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[99030,102792,102968,109277,115464,119698,124016,127837,134304,145936,170867]},hostproduct_ids:[x],short_description:a,addons:a},{id:14882,name:"teamviewer_2",display_name:"Teamviewer",description:"Installing the TeamViewer app in your Freshchat inbox has multiple benefits. Some of these benefits include:\r\n\r\n1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.\r\n2. Allowing agents to initiate a TeamViewer session directly from inbox with the click of a button.\r\n3. Ability to access customer’s workstation while resolving issues.\r\n4. After session is terminated, session details will be saved under session reports in TeamViewer for future reference.\r\n5. Increase agent productivity.\r\n6. Improve customer satisfaction.",overview:"Provide remote assistance to customers using TeamViewer app for Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28841\u002Flive_cover_art\u002Fthumb\u002FTeamviewerlogos.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28841\u002Flive_cover_art\u002Fthumb2x\u002FTeamviewerlogos.png"},categories:[N,aj,$],type:b,published_at:"2019-07-26T17:43:26.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dh,ratings_count:am,install_count:1205,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[ol,140978]},hostproduct_ids:[x],short_description:a,addons:a},{id:30493,name:"email_transcript",display_name:"Email Transcript",description:"[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]\r\n\r\nAllows agents to send the conversation transcript either to themselves or to the customer.\r\n\r\nThis is a handy tool to have when your customer asks for the conversation to be sent via email.\r\n\r\nIt saves time and keeps your customers happy.\r\n\r\nThere are 2 options while sending the transcript:\r\n➤ Until resolution - transcript will contain most recent messages until it was last resolved.\r\n➤ Full conversation - transcript will contain all the messages in the conversation.\r\n\r\nThe limit to number of messages sent in a conversation is 200.",overview:"Send the conversation transcript via email to customers and agents",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39403\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F39403\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[M,ax],type:b,published_at:"2023-11-22T18:27:05.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dP,ratings_count:am,install_count:1044,productName:al,productId:x,account:bw,platform_details:{"1.0":[],"2.0":[78585,96578,99024,109278,113879,115463,123879,126879,140695,248732]},hostproduct_ids:[x],short_description:a,addons:a},{id:19241,name:"freshdesk_contact_import",display_name:"Freshdesk Contact Import",description:"Import user context from Freshdesk into Freshchat.\r\nThis app would show the contact properties stored in Freshdesk, associated with that Freshchat user.\r\nThis takes the email of the customer into account while pulling the relevant details, helping the agent in pulling contact info which is already stored in Freshdesk.",overview:"This app would show the contact properties stored in Freshdesk, associated with that Freshchat user.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14291\u002Flive_cover_art\u002Fthumb\u002FFCFDicon__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14291\u002Flive_cover_art\u002Fthumb2x\u002FFCFDicon__1_.png"},categories:[ab,P],type:b,published_at:"2019-12-10T15:33:42.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:am,install_count:910,productName:al,productId:x,account:"Buy & Sell",platform_details:{"1.0":[],"2.0":[46150]},hostproduct_ids:[x],short_description:a,addons:a},{id:35527,name:"intelliassign_status",display_name:"IntelliAssign Status",description:"[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]\r\n\r\nThis app allows Admins to turn the IntelliAssign avaialbility of any Agent ON\u002FOFF.\r\n\r\nThis app includes the following features:\r\n★ Search Agents based on their name and email address.\r\n★ Filter Agents by Group.\r\n★ Automatically refreshes the status every 30s.",overview:"Enables Admins to modify the IntelliAssign status of any Agent.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72553\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72553\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[aa,M,ax],type:b,published_at:"2021-01-22T13:42:49.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cZ,ratings_count:bE,install_count:787,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[95642,104347,104743,113823,124191,127596]},hostproduct_ids:[x],short_description:a,addons:a},{id:37210,name:"download_transcript",display_name:"Download Transcript",description:"[AVAILABLE ONLY ON PRO AND ENTERPRISE PLANS]\n\nAgents can download the entire conversation in one click.\n\nGet the entire conversation as a text file on your device.\n\nThis is a handy tool to have when you need the conversation transcript in plain text.\n\nThe limit to number of messages sent in a conversation is 200.",overview:"One-click download of conversation transcript from Team Inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01273\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01273\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,a_,$],type:b,published_at:"2021-03-03T11:03:46.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:di,ratings_count:g,install_count:608,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[100930,103776,113839,123883,127111,127762]},hostproduct_ids:[x],short_description:a,addons:a},{id:19867,name:"support_article_search",display_name:"Support Article Search",description:"This app is used to access Freshdesk Knowledge Base articles directly from Freshchat.\r\n\r\nDESCRIPTION\r\nThe Support Article Search app allows an agent to view Knowledge Base articles right on the Freshchat portal. \r\n\r\nOnce the agent finishes searching for a topic, all the relevant articles show up as links in a popup within the Freshchat portal. When she\u002Fhe clicks the View icon next to the hyperlinked article title, the link expands to reveal the article in the popup. \r\n\r\nThe agent may also share an article with the end user by simply clicking the Send icon next to the article’s link, upon which the link goes to the message input box automatically. \r\n\r\nLimitation:\r\nAn agent can share only one link at a time with the end user through the message input box.",overview:"This app is used to search for Freshdesk Knowledge Base articles from Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76891\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76891\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[ai,aD],type:b,published_at:"2020-01-10T14:15:56.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:am,install_count:603,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[48227]},hostproduct_ids:[x],short_description:a,addons:a},{id:18017,name:"calendly_for_freshchat",display_name:"Calendly for Freshchat",description:"Calendly for Freshchat helps users schedule a meeting while conversing with an agent without the need to switch screens or disconnecting the call. The app eases the process of back & forth emails and helps schedule meetings on the go.\r\n\r\nGet started.\r\n\r\nFeatures:\r\n1. Scheduling meeting on the go\r\n2. Get instant confirmation response\r\n3. Multi-agent concurrent usage\r\n\r\nUse Case:\r\nAfter configuring Freshchat with your landing page, queries may be posted to your Inbox and an agent can pick up the conversation. During the conversation, if a call or meeting needs to be scheduled, agents can share a link with the customer with a click of a button and the customer can easily schedule a meeting directly with the agent.",overview:"Calendly for Freshchat helps schedule meetings during a conversation.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71081\u002Flive_cover_art\u002Fthumb\u002FLogo_icon___gray.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71081\u002Flive_cover_art\u002Fthumb2x\u002FLogo_icon___gray.png"},categories:[N,M,ac,a_],type:b,published_at:"2019-10-18T17:45:18.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:492,productName:al,productId:x,account:bR,platform_details:{"1.0":[],"2.0":[42600,66836,116196]},hostproduct_ids:[x],short_description:a,addons:a},{id:14739,name:"stripe_by_chargedesk_chat",display_name:jK,description:"ChargeDesk gives you access to your Stripe payment data where it's needed most - inside Freshchat. 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Refund payments, manage subscriptions and much more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93741\u002Flive_cover_art\u002Fthumb\u002Flogo_stripe.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93741\u002Flive_cover_art\u002Fthumb2x\u002Flogo_stripe.png"},categories:[bt,av,dj],type:b,published_at:"2023-05-08T17:50:48.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:453,productName:al,productId:x,account:dk,platform_details:{"1.0":[],"2.0":[32470,35828,40197]},hostproduct_ids:[x],short_description:a,addons:a},{id:41856,name:"hourly_reports",display_name:"Hourly Reports",description:"[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]\n\nHourly Reports allows you to get the following reports delivered via email every hour:\n★ Interaction Report\n★ Agent Performance Report\n\nThe report is scheduled to execute on the 15th minute of every hour in the timezone you have configured on the settings page.\n\nThe range of the report is the entire previous hour at the time of execution.\n\nFor example, if the report executes at 11:15:00 AM, the range of the report will be 10:00:00 AM to 10:59:59 AM.",overview:"Freshchat Reports automatically delivered every hour via email",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65814\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65814\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[as,P,M,ax],type:b,published_at:"2021-06-28T19:19:01.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cm,ratings_count:g,install_count:438,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[116835,124176,127940]},hostproduct_ids:[x],short_description:a,addons:a},{id:39118,name:"voice_recorder",display_name:"Voice Recorder",description:"This integration between your Voice Recorder and Freshchat account enables you to record what you want to and send it straight away in the chat, helping customers with the better context.\r\n\r\nHaving your Freshchat integrated with Voice Recorder App enables you to do the following within your Freshchat account itself.\r\n\r\n1. Access the last 5 recordings done with the customer you are chatting with (Only until screen refresh). \r\n2. Create a new recording and send it right away to the customer.",overview:"Record and send voice recordings while you chat with your customers in Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81193\u002Flive_cover_art\u002Fthumb\u002FApp_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81193\u002Flive_cover_art\u002Fthumb2x\u002FApp_Icon.png"},categories:[N,$],type:b,published_at:"2024-05-09T13:55:27.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:d$,ratings_count:bq,install_count:381,productName:al,productId:x,account:jb,platform_details:{"1.0":[],"2.0":[106634,330390,359962]},hostproduct_ids:[x],short_description:a,addons:a},{id:16447,name:"woocommerce_by_chargedesk",display_name:"WooCommerce by ChargeDesk",description:"ChargeDesk gives you access to your PayPal payment data where it's needed most - inside Freshchat. 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ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features:\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Make prorated changes to existing subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping over 1,000 companies provide better billing support for millions of their customers.",overview:"Manage WooCommerce payments inside Freshchat. Refund payments, manage subscriptions & more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74461\u002Flive_cover_art\u002Fthumb\u002Flogo_woocommerce.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74461\u002Flive_cover_art\u002Fthumb2x\u002Flogo_woocommerce.png"},categories:[bt,av],type:b,published_at:"2023-05-08T17:51:46.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:348,productName:al,productId:x,account:dk,platform_details:{"1.0":[],"2.0":[37438]},hostproduct_ids:[x],short_description:a,addons:a},{id:14894,name:"upscope_screensharing",display_name:"Upscope Co-browsing",description:"Onboard and support even your least technical customers by seeing their screen in one click from Freshchat, without downloads, using Upscope co-browsing.\r\n\r\nNot only can you see your user’s screen instantly, you can take control to scroll and click for them on THEIR screen when they’re lost.\r\n\r\nUpscope cobrowsing is instant and interactive no-download screen sharing for users which reduces resolution time by 30% per support request.\r\n\r\nUsed by companies who often work with less technical people in industries like health, finance, property, hospitality, retail, construction and more.",overview:"Provide incredible customer service by seeing what your customer sees in one click from Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49841\u002Flive_cover_art\u002Fthumb\u002Flogo_sq_color.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F49841\u002Flive_cover_art\u002Fthumb2x\u002Flogo_sq_color.png"},categories:[ap,bm],type:b,published_at:"2024-09-17T15:08:53.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:314,productName:al,productId:x,account:"Upscope Test",platform_details:{"1.0":[],"2.0":[32898,195483,437438]},hostproduct_ids:[x],short_description:a,addons:a},{id:15614,name:"klaviyo",display_name:"Klaviyo",description:"Enter the new Klayvio application for the Freschat platform, a sales campaign automation solution allowing customer service agents to manage their sales campaigns with ease and efficiency.\r\n\r\nWithout having to leave the customer service portal of Freshchat, agents can gain access to a customer’s campaign history. 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Over 20,000+ businesses are streamlining their sales operations with Klayvio, and we don’t want you to miss out. \r\nTry it out today!",overview:"Streamline your sales and marketing efforts directly from Freshchat with Klayvio.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41651\u002Flive_cover_art\u002Fthumb\u002Fklaviyo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41651\u002Flive_cover_art\u002Fthumb2x\u002Fklaviyo.png"},categories:[be,bD],type:b,published_at:"2019-08-28T18:57:19.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eV,productName:al,productId:x,account:rg,platform_details:{"1.0":[],"2.0":[34994]},hostproduct_ids:[x],short_description:a,addons:a},{id:38176,name:"webhook_extender",display_name:"Webhook Extender",description:"A Freshchat marketplace app, to overcome the product limitation of webhook event forwarding to only one Webhook endpoint. By enabling this app, you can forward the Freshchat product webhook events to up to 5 endpoints simultaneously. \r\n\r\nThe Marketplace app logs will also provide confirmation on the status and error logs in case of any issue.",overview:"Forward Freshchat product webhook events to up to 5 endpoints.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67183\u002Flive_cover_art\u002Fthumb\u002Fwebhook.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67183\u002Flive_cover_art\u002Fthumb2x\u002Fwebhook.png"},categories:[ce,cw,M,ac,ax],type:b,published_at:"2024-10-21T14:16:33.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:x,install_count:eV,productName:al,productId:x,account:jb,platform_details:{"1.0":[],"2.0":[103635,219002,354168,435073]},hostproduct_ids:[x],short_description:a,addons:a},{id:15578,name:"pipedrive_1",display_name:rh,description:"The Pipedrive app allows you to view complete customer information including details of Freshchat user, associated organization and activities (Today’s & Future) right within your Freshchat inbox. If there is no PipeDrive entry for that customer, agents can simply create one with a single click. \r\n\r\nPrimary features of the app are:\r\n\r\n\r\n1. The ‘Create Contact’ link creates a new contact inside PipeDrive CRM.\r\n2. Under Organization, on clicking Company link, an agent can see company details and can create a new deal by clicking ‘Create Deal’ link.\r\n3. Make the most of the Pipedrive app to gather all customer information and provide personalized and targeted customer support.",overview:"The PipeDrive-Freshchat integration lets you access PipeDrive customer data inside your Freshchat inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87551\u002Flive_cover_art\u002Fthumb\u002FlogoChanged.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87551\u002Flive_cover_art\u002Fthumb2x\u002FlogoChanged.png"},categories:[Y,ba],type:b,published_at:"2019-08-31T22:27:42.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:120,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[34872]},hostproduct_ids:[x],short_description:a,addons:a},{id:35777,name:"whatsapp_via_freshchat",display_name:"Whatsapp via Freshchat",description:"This feature would help:\r\n- Freshchat users pro-actively reach out to customers\r\n- Ease of use for Freshchat users as they only need to handle conversations at 1 place",overview:"Allow Freshchat user to message customer via Whatsapp directly",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77753\u002Flive_cover_art\u002Fthumb\u002Fsocial_whatsapp_circle_512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77753\u002Flive_cover_art\u002Fthumb2x\u002Fsocial_whatsapp_circle_512.png"},categories:[N,ad],type:b,published_at:"2021-02-22T11:37:48.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:gD,productName:al,productId:x,account:"MoneySmart",platform_details:{"1.0":[],"2.0":[96518]},hostproduct_ids:[x],short_description:a,addons:a},{id:20066,name:"zohocrm_2",display_name:hv,description:"Get customer information from Zoho CRM into your Freshdesk Messaging account.\r\n\r\n 1. 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Create Zoho CRM lead\u002Fcontact instantly from your Freshdesk Messaging dashboard.",overview:"The Zoho CRM app lets you handle all your sales related troubles right from Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66002\u002Flive_cover_art\u002Fthumb\u002Fzoho_crm_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66002\u002Flive_cover_art\u002Fthumb2x\u002Fzoho_crm_icon.png"},categories:[Y,az],type:b,published_at:"2023-08-31T08:49:43.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:e$,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[48739,101982]},hostproduct_ids:[x],short_description:a,addons:a},{id:44720,name:"screen_recording_by_zest",display_name:kN,description:"Birdie is trusted by 1600+ support teams. \r\n\u2028\u2028\r\nResolve tickets with zero back-and-forth, while delivering an outstanding support experience. 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See your customer's screen, draw on, request control\r\n\r\nSome extra highlights:\u2028\u2028\r\n\r\n- Customers don't need to download anything ?\r\n- View customers' console logs\u2028\r\n- Hide sensitive data\r\n- Custom branding\u2028\r\n- SAML SSO\r\n- Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more on birdie.so)\u2028\u2028\r\n\r\nFor support, visit our Help Center or contact us at support@birdie.so",overview:kO,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02744\u002Flive_cover_art\u002Fthumb\u002FBirdie-icon-512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F02744\u002Flive_cover_art\u002Fthumb2x\u002FBirdie-icon-512x512.png"},categories:[N,a_],type:b,published_at:"2024-12-05T08:19:58.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:eN,productName:al,productId:x,account:w,platform_details:{"1.0":[],"2.0":[128283,131271,217367,218508,232496,236610,246800,279427,279640,281155,439472,511018]},hostproduct_ids:[x],short_description:kP,addons:a},{id:36916,name:"preview_web_messenger",display_name:"Preview Web Messenger",description:"Integrating Freshchat's Web Messenger in your web application could take a while.\r\n\r\nMeanwhile, you might want to see the changes you make to your account on the Web Messenger right away.\r\n\r\nThe Preview Web Messenger app allows you to view the Web Messenger in just one click from the Team Inbox page.\r\n\r\nThe app provides you 2 options to preview the Web Messenger:\r\n➤ Preview - The Web Messenger is shown inside a modal within the application\r\n➤ Edit in CodePen - The Web Messenger is shown in CodePen.io in a new tab\r\n\r\nThe app makes it easy to preview the changes on the Web Messenger as you go on configuring your account.",overview:"Preview Web Messenger in one-click from Team Inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61963\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61963\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[N,ad,M,ac],type:b,published_at:"2021-02-23T11:18:09.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:qf,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[100069,100543,124120,126890]},hostproduct_ids:[x],short_description:a,addons:a},{id:65509,name:"atlassian_jira_for_freshchat-for-freshchat",display_name:"Atlassian Jira for Conversation Inbox",description:"With the Freshchat-Jira integration, users can perform various actions from the Freshchat inbox without having to switch applications:\r\nCreate new Jira issues from Freshchat\r\nSearch for any Jira issue using the issue ID or Summary from Freshchat\r\nLink existing issues to any Freshchat conversation\r\nView a list of linked Jira issues for a particular conversation\r\nView complete details directly on Jira with a single click",overview:"Create, link and view associated issues for contextual information right from the agent inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90556\u002Flive_cover_art\u002Fthumb\u002FJira%20Integration%20logo_Generic%20Outline%20400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90556\u002Flive_cover_art\u002Fthumb2x\u002FJira%20Integration%20logo_Generic%20Outline%20400px.png"},categories:[ah,aX,aw,aS,O],type:b,published_at:"2024-10-04T18:56:18.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:fB,ratings_count:j,install_count:iM,productName:al,productId:x,account:gE,platform_details:{"1.0":[],"2.0":[220398,268688,277996,320980,430727]},hostproduct_ids:[x],short_description:"View, create and link Jira issues",addons:a},{id:15673,name:"bigcommerce_1",display_name:"BigCommerce for Freshchat",description:"Install the BigCommerce app for Freshchat to access order information while chatting with customers, so you can provide faster and more contextual support. Beyond just the latest order details, customers’ previous order information (if any) also shows up in your Freshchat inbox. The primary benefits of BigCommerce app for Freshchat are:\r\n•\tAvoid switching between two apps.\r\n•\tAnalyse customers’ buying patterns over time by viewing their order history.\r\n•\tImprove agent productivity.",overview:"Provide personalized support by viewing customers’ order details inside your Freshchat inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37651\u002Flive_cover_art\u002Fthumb\u002FBigcommerce_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37651\u002Flive_cover_art\u002Fthumb2x\u002FBigcommerce_logo.png"},categories:[au,aB],type:b,published_at:"2019-09-13T16:17:21.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:er,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[35106]},hostproduct_ids:[x],short_description:a,addons:a},{id:24670,name:"arrangr",display_name:ri,description:"Sometimes, to handle a customer problem or question, you need to set up a follow-up call, video chat, or in-person meeting. The solution… Arrangr’s FREE app!\r\n \r\nMaybe you need to follow up when they have more time for a call. Perhaps you need to connect them to a teammate, supervisor, or level two support staff to take the next step. Maybe you were away for their message, and now need to schedule a time to talk. Or perhaps you just need to do some research before following up with them later. \r\n \r\nWhenever these situations arise, Arrangr is your best solution! Whether scheduling a meeting with yourself or a teammate, for a phone call, video call, or even in-person meeting, Arrangr makes it fast, easy, and frictionless. \r\n \r\nArrangr’s FreshChat app has rich functionality and abilities:\r\n \r\n- Send them a few times to select from - the time slots will show up as buttons they can choose right in the chat.\r\n\r\n- Send them one of your scheduling links - you can have different links tailored toward different occasions. For example, you can send your “Demo” link to set up demos, or your “Onboarding” link to set up client onboarding sessions.\r\n\r\n- Browse through your teammates and then select one of their scheduling links to share.\r\n\r\n- Arrangr’s meeting page can give you a link to pull up the original FreshChat conversation, providing you with crucial context for the meeting.\r\n\r\n- In one click, compose an email to them with the scheduling link included. This can be useful if they have left the chat, or if they aren’t able to use the link immediately.\r\n\r\n- Save your most frequently shared links for quick access (your own links or teammates’ links)\r\n \r\nAnd yes, much of this can be done for free with Arrangr’s FreshChat app. You can pay a little to take it to the next level, but our free base version offers a lot right out of the gate.",overview:"Easily schedule and book follow-up calls, video chats or in-person meetings with your customers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07642\u002Flive_cover_art\u002Fthumb\u002Farrangr_logo_blue_600.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07642\u002Flive_cover_art\u002Fthumb2x\u002Farrangr_logo_blue_600.png"},categories:[M,ac],type:b,published_at:"2020-04-01T11:40:01.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:li,productName:al,productId:x,account:ri,platform_details:{"1.0":[],"2.0":[61385,83910,126791,128779]},hostproduct_ids:[x],short_description:a,addons:a},{id:79952,name:"unbabel_for_freshchat",display_name:"Unbabel for Freshchat",description:"Deliver the best customer service, in any language with real-time, AI-powered translations. \r\n\r\nUnbabel for Freshchat makes your customer service agents instantly multilingual so they can effortlessly communicate with any customer, anywhere in the world.\r\n\r\nBoost customer satisfaction and streamline support in any language, across all channels, with the quality and turnaround time that meets your translation needs.\r\n\r\n• Cross-Channel Support: No matter where your customers reach out - whether it's web, mobile, or social platforms - provide timely and accurate support in their language.\r\n\r\n• Seamless Integration: It's your way of working, with no disruptions to the Freshchat workflow.\r\n\r\n• Expand efficiently: Give your existing, centralized support team the ability to translate instantly into any language without worrying about pricing, pressure, and time investment of hiring local native speakers\r\n\r\n• Manage surges: Recruit from a wider pool of candidates and onboard agents faster to achieve peak utilization without having to factor in language expertise.\r\n\r\n• Optimize cost: Streamline operational efficiency by instantly making any agent multilingual without the need for additional headcount and proofreading.",overview:"Speak your customers' language in real-time across various channels. AI translations you can trust.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25997\u002Flive_cover_art\u002Fthumb\u002FUnbabel_Logo_Vertical_dark%20%284%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25997\u002Flive_cover_art\u002Fthumb2x\u002FUnbabel_Logo_Vertical_dark%20%284%29.png"},categories:[ai,aa,M,cP],type:b,published_at:"2024-03-04T08:32:48.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:hB,productName:al,productId:x,account:kd,platform_details:{"1.0":[],"2.0":[259279,307855]},hostproduct_ids:[x],short_description:"Multilingual customer support",addons:a},{id:26892,name:"freshmarketer",display_name:do0,description:"Manage your Freshmarketer mailing list directly from your Freshchat account with the Freshmarketer Marketing Automation app.\r\n\r\nWith this app you can,\r\n\r\nAdd a contact to Freshmarketer right from your Freshchat account\r\nAdd a contact to your Freshmarketer mailing list directly from your Freshchat account\r\nRemove a contact from your Freshmarketer mailing list directly from your Freshchat account\r\n\r\nNote : Email of the contact is mandatory for a contact to be added or removed from a mailing list",overview:"Manage your Freshmarketer mailing list directly from Freshchat account with the Freshmarketer app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29862\u002Flive_cover_art\u002Fthumb\u002FFreshmarketer_Icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F29862\u002Flive_cover_art\u002Fthumb2x\u002FFreshmarketer_Icon.png"},categories:[Y,ba],type:b,published_at:"2020-05-28T11:56:39.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eb,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[68287]},hostproduct_ids:[x],short_description:a,addons:a},{id:81475,name:"freshchat_source_for_segment_1",display_name:"Freshchat Source for Segment",description:"The Segment Integration can be used with Freshchat to enhance customer engagement and support capabilities by leveraging customer data and segmentation. Analyze customer interaction data collected by Segment to gain insights into user behavior, preferences, and pain points.",overview:"Send customer, conversation, and agent data whenever a conversation is created or updated",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57418\u002Flive_cover_art\u002Fthumb\u002Fsegment-logos-id_Y1BL3eH.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57418\u002Flive_cover_art\u002Fthumb2x\u002Fsegment-logos-id_Y1BL3eH.jpeg"},categories:[aC,ab,P],type:b,published_at:"2023-09-04T21:17:10.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dw,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[265054]},hostproduct_ids:[x],short_description:a,addons:a},{id:51239,name:"injixo_connect_1",display_name:"injixo for Freshchat",description:hF,overview:hG,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93215\u002Flive_cover_art\u002Fthumb\u002Finjixo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93215\u002Flive_cover_art\u002Fthumb2x\u002Finjixo%20400x400.png"},categories:[aa,M,O],type:b,published_at:"2024-11-05T00:10:22.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cq,productName:al,productId:x,account:hH,platform_details:{"1.0":[],"2.0":[152046,152756,153888,154672,185727,239150,272720,297654,438924]},hostproduct_ids:[x],short_description:"WFM for Freshchat",addons:a},{id:59956,name:"zoom_-_freshchat",display_name:"Zoom Meeting - Freshchat",description:"Zoom Meeting integration allows support agents to resolve issues faster through direct interaction with the customer:\r\n* Generate Zoom meeting URL to start a meeting instantaneously or schedule a meeting for a specific time slot\r\n* Multiple agents in an organization can host concurrent Zoom meetings\r\n* Use audio, video, and screen sharing features for a better understanding of customers’ issue\r\n* Request remote control of customers’ screen",overview:"Integrating Zoom Meetings with Freshchat improves agents’ communication with the customer.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65995\u002Flive_cover_art\u002Fthumb\u002F567e2152-f217-4a60-b1ad-1d16f55b1e5c.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F65995\u002Flive_cover_art\u002Fthumb2x\u002F567e2152-f217-4a60-b1ad-1d16f55b1e5c.png"},categories:[N,a_],type:b,published_at:"2023-08-07T09:13:14.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:cq,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[194853]},hostproduct_ids:[x],short_description:a,addons:a},{id:jS,name:"storyxpress_1",display_name:"StoryXpress",description:"StoryXpress\r\nInitially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.\r\n\r\nWhat can you do with StoryXpress Freshchat Support App? \r\nBy integrating the two platforms, you can directly share videos you created, recorded, or uploaded on StoryXpress from within the Freshchat app. Videos will help you engage customers, solve queries faster and amplify growth.\r\n\r\nHow does the app work? \r\nOur app is built to help you communicate more effectively with your customers through videos. \r\n\r\n1. Navigate to any conversation \r\n2. Click the StoryXpress Icon available below the message editor panel. \r\n\r\n3. A side modal will appear, select any video you want to share. \r\n\r\n4. Your video link along with the video name will now be visible on the reply box.\r\n\r\nOnce everything is in place, you can share the video instantly.",overview:nn,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07692\u002Flive_cover_art\u002Fthumb\u002FfreshdeskSX.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07692\u002Flive_cover_art\u002Fthumb2x\u002FfreshdeskSX.png"},categories:[M,ac],type:b,published_at:"2023-05-10T20:30:03.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dX,productName:al,productId:x,account:w,platform_details:{"1.0":[],"2.0":[75843]},hostproduct_ids:[x],short_description:no,addons:a},{id:83218,name:"assignment_rules_1",display_name:"Assignment Rules",description:"This integration enables the system to automatically reassign a conversation to another available agent, ensuring that customers receive prompt and personalized support. With this integration, you can offer faster response times and reduce any delays or disconnections your customers face while waiting for an available agent to be assigned.",overview:"Auto-reassign conversations if the agent is unavailable.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81238\u002Flive_cover_art\u002Fthumb\u002FAgent%20assignmemt-100.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81238\u002Flive_cover_art\u002Fthumb2x\u002FAgent%20assignmemt-100.jpg"},categories:[aa,M,aS,O],type:b,published_at:"2023-10-05T10:16:53.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dx,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[272396]},hostproduct_ids:[x],short_description:a,addons:a},{id:18722,name:"knowmax_1",display_name:"Knowmax for Freshchat",description:rj,overview:rk,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22781\u002Flive_cover_art\u002Fthumb\u002Fk_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22781\u002Flive_cover_art\u002Fthumb2x\u002Fk_400x400.png"},categories:[aO,ai,aD],type:b,published_at:"2022-09-21T12:46:40.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:d,productName:al,productId:x,account:fg,platform_details:{"1.0":[],"2.0":[44497,56984,154208,rl]},hostproduct_ids:[x],short_description:a,addons:a},{id:42819,name:"zendesk",display_name:"Zendesk",description:"To provide seamless DIY integration with Zendesk and with this integration with Freshchat,\r\ncustomers using Zendesk as their ticketing solution will be able to access and view a user’s\r\nsupport tickets from Zendesk, from within Freshchat. This information helps a Support Agent on\r\nchat better understand the problem of the user, and be able to update the associated Zendesk\r\ntickets right from within Freshchat.\r\n\r\nThe primary features of the app are:\r\n View Zendesk tickets associated with the user\r\n Create a new ticket from the chat conversation\r\n Automatically convert Offline messages to a ticket\r\n Search for a ticket using Ticket ID\r\n Append conversation to an existing Zendesk ticket",overview:"This integration lets you access & view a user’s support tickets from Zendesk from within Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91824\u002Flive_cover_art\u002Fthumb\u002FZendesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91824\u002Flive_cover_art\u002Fthumb2x\u002FZendesk_logo.png"},categories:[Q,O],type:b,published_at:"2021-09-13T10:54:33.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:de,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[120574]},hostproduct_ids:[x],short_description:a,addons:a},{id:16446,name:"chargify_by_chargedesk_1",display_name:me,description:"ChargeDesk gives you access to your PayPal payment data where it's needed most - inside Freshchat. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers next to Freshchat conversations.\r\n\r\nYou can also show Stripe, Braintree, PayPal, Zuora, Recurly & WooCommerce payments from this one app inside Freshchat. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features:\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Make prorated changes to existing subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping over 1,000 companies provide better billing support for millions of their customers.",overview:"Manage Chargify payments inside Freshchat. Refund payments, manage subscriptions and much more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64461\u002Flive_cover_art\u002Fthumb\u002Flogo_chargify.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F64461\u002Flive_cover_art\u002Fthumb2x\u002Flogo_chargify.png"},categories:[bt,av],type:b,published_at:"2023-05-08T17:51:55.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dg,productName:al,productId:x,account:dk,platform_details:{"1.0":[],"2.0":[37437]},hostproduct_ids:[x],short_description:a,addons:a},{id:59530,name:"floweq_interactive_decision_trees_automation",display_name:"FlowEQ Interactive Decision Trees & Automation",description:"FlowEQ is a no-code workflow solution that embeds within Freshdesk and Freshchat, integrates with other tools you already use, and automates steps behind the scenes to help your teams work 10x faster.\r\n\r\nThe FlowEQ Process Acceleration Platform includes:\r\n\r\n- Smart Flow Builder: easily build interactive decision trees for every type of ticket. Deploy these Smart Flows within your current Zendesk screens and easily update them as your business evolves.\r\n\r\n- Pre-connected Integrations: integrate instantly with your other business applications and automate actions behind the scenes so your agents can do everything they need within their Zendesk screens.\r\n\r\n- Add Accelerators: speed up workflows even more with triggers and batch processes.\r\n\r\nHere are examples of some of the workflows and cross-system actions that can be handled and accelerated with FlowEQ, all available without a single line of code.\r\n\r\n- Troubleshooting, returns, order inquiries, subscription or membership changes, product quality tracking, and lease servicing tickets can all be accelerated 10x\r\n\r\n- Subscription changes, payments questions, and other integrations with Recurly, Stripe and other payment systems.\r\n\r\n- Interactive decision trees that guide agents through complex and high-volume recurring workflows\r\n\r\n- New agent onboarding time is cut from weeks down to a couple of days with interactive decision trees that guide new agents through your standard operating procedures correctly, every time.\r\n\r\n- Shipping systems integrations with ShipStation, EasyPost and other solutions to automatically search orders, shipments, and tracking numbers; create shipping labels; create orders, create and link a return label to an order without ever leaving Freshdesk or Freshchat\r\n\r\n- Product quality system integrations with Arena Solutions to automatically generate new quality process records and ensure all information is properly collected\r\n\r\n- Bug and issue tracking and bug logging integration with GitHub and Pivotal\r\n\r\n- Other integrations with Slack, Wrike, Twilio, Bitly, Rebrandly, PDF forms, and many more.",overview:hS,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03595\u002Flive_cover_art\u002Fthumb\u002FLogo_Circle_Outline_Blue_Freshworks.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03595\u002Flive_cover_art\u002Fthumb2x\u002FLogo_Circle_Outline_Blue_Freshworks.png"},categories:[ai,aD,aa,M],type:b,published_at:"2023-04-17T19:28:31.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:al,productId:x,account:mF,platform_details:{"1.0":[],"2.0":[192289]},hostproduct_ids:[x],short_description:hT,addons:a},{id:74916,name:"cobrowse_io",display_name:hD,description:"Connect with your customers through Cobrowse.io' (https:\u002F\u002Fcobrowse.io) SDK installed on your app so you can see their screen and guide them to solve critical issues in real-time. See your customer screen, perform actions, annotate relevant information, and draw across the platforms your customers use.\r\n\r\nTop THREE reasons to choose Cobrowse:\r\n1. A key add-in not a temporary add-on: our SDK means the Cobrowse functionality is built into your app for a seamless customer and agent experience\r\n2. Remote control for all devices: screen share from anywhere and provide useful annotations\r\n3. Make it unique for your business: Cobrowse has a wealth of customization options so your devs can tweak it to fit your needs\r\n\r\nWhen your app doesn't work, your customer support needs to. That's why we developed Cobrowse, a robust screen share solution that integrates seamlessly with your software. This ease of setup is powered by our prebuilt SDKs that get you up and running in no time on web, Android, iOS, React Native, Xamarin, Windows, and MacOS. \r\n\r\nCobrowse isn’t solely for support, it is also a natural when it comes to sales. The Cobrowse software allows your agents to call out key functions in real-time, while our annotation feature can provide context with ease. But most importantly, Cobrowse provides your agents with the tools to bring remote sales to life through a unique interactive experience. It can help a customer navigate why they need your product throughout the pitch. While at pre-checkout, it offers vital advice and support. A function aimed at converting that sale and building bridges to future leads. \r\n\r\nFlexibility and customizability are at the core of Cobrowse. It means your developers can work their magic to ensure our software is a precise match for what your agents need.\r\n\r\nFor Freshchat, our integration enables 1-click access to screen share and remote control support with your customers.\r\n\r\nAdditional features:\r\n- Support for Web, Android, iOS, MacOS, and Windows apps\r\n- Self-hosting \u002F On-premise version of Cobrowse.io is available to our enterprise customers\r\n- Data masking of sensitive data\r\n- Annotation tools for agents or salespersons to guide the user visually\r\n- Session recordings for audit purposes\r\n- Optional full-device capabilities when configured\r\n\r\nGet set up in an instant and test the effectiveness of Cobrowse for free with a trial.\r\n\r\nWant to see it in action? Learn more and try our online demo at https:\u002F\u002Fcobrowse.io!\r\n\r\nDeveloper docs available at https:\u002F\u002Fdocs.cobrowse.io.\r\n\r\nAny questions, please feel free to email us at hello@cobrowse.io.",overview:"Cobrowse and screenshare on Web, Android, and iOS in one click from Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61947\u002Flive_cover_art\u002Fthumb\u002Fcobrowse_logo_light_background.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F61947\u002Flive_cover_art\u002Fthumb2x\u002Fcobrowse_logo_light_background.png"},categories:[aa,M],type:b,published_at:"2024-02-12T12:31:23.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:co,productName:al,productId:x,account:hD,platform_details:{"1.0":[],"2.0":[246497,298110]},hostproduct_ids:[x],short_description:a,addons:a},{id:157703,name:"translation_by_lingpad_for_freshchat",display_name:"Translation by Lingpad for Freshchat",description:"Effortlessly translate and localize your customer support chats to popular languages your global customer base speaks.\r\n\r\nLingpad, a unique AI-powered translation automation tool, empowers your Freshchat support agents to offer multilingual customer support. With its real-time human-like AI translation, you can localize your customer communication in their native language. \r\n\r\nThis helps you deliver an unparalleled customer support experience that is fast, accurate, and culturally sensitive.\r\n\r\nKey Features of Lingpad's AI Translation App:\r\n\r\n1. Human-Like AI Translation: Lingpad is built with nuanced AI algorithms that offer human-like translation of your support chats in the most popular global languages.\r\n\r\n2. Effortless 'No-code' Integration: Seamlessly install and integrate Lingpad with your Freshchat platform, requiring no-coding or technical expertise. Our user-friendly platform empowers you to localization your chats with cutting-edge, AI-driven solution.\r\n\r\n3. Auto Language Detection: Our system will auto-detect the customer's language from the conversation and translate your replies to the same language. There is no additional cost for language detection.\r\n\r\n4. Supports 120+ Languages: Offer multilingual customer support in 120+ global languages to increase customer satisfaction and boost your brand's CSAT, NPS, and CLV.\r\n\r\n5. Advanced Analytics Dashboard: With Lingpad's Advanced Analytics Dashboard, you can track essential metrics and data such as multilingual words or tickets per agent, top languages, and most used language pairs. You can also compare data to make informed decisions.\r\n\r\nTop Global Brands that Trust Lingpad for Multilingual Customer Support:\r\n\r\nAb InBev, Intersolia, Leroy Merlin, Playtomic, Pulse, FundedNext, Rebtel, Atlas And many more\r\n\r\nKey Benefits of Using Lingpad for Freshchat:\r\n\r\n1. Preserve Cultural Sensitivity: Our AI-powered translation app includes features such as glossary, tone selection, and adding context. They help capture and preserve the meaning behind chat queries and provide translation to connect with users.\r\n\r\n2. Pay-as-You-Grow Pricing: Lingpad's pay-as-you-grow pricing offers the flexibility to pay only for the words you translate. With our per-word-based pricing, you can save up to 50% in translation costs compared to a per-character-based pricing model.\r\n\r\n3. Amplify Agent Productivity: With the Lingpad tool, you can add known languages for your agents. This means, they can focus on providing excellent customer service in their native language, leading to higher productivity levels.\r\n\r\n4. PII Protection: With its translation preview feature, Lingpad has robust measures in place to protect your customers' sensitive and personally identifiable information during translation and helps you keep it safe.\r\n\r\n5. Unparalleled Security and Privacy: We are an ISO 27001 certified company with security measures, risk management processes, and data protection policies. We also comply with GDPR and uphold the international data privacy standards with the utmost care.",overview:"#1 Human-like AI-powered localization tool for seamless multilingual support",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F307751\u002Flive_cover_art\u002Fthumb\u002FLingpad-icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F307751\u002Flive_cover_art\u002Fthumb2x\u002FLingpad-icon.png"},categories:[at,ai,aa,M,cP],type:b,published_at:"2024-06-12T22:12:26.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:co,productName:al,productId:x,account:lk,platform_details:{"1.0":[],"2.0":[384717]},hostproduct_ids:[x],short_description:a,addons:a},{id:19967,name:"logmein_rescue_1",display_name:hu,description:"Installing the LogMeIn app for your Freshchat will let you handle your remote support troubles easily and efficiently. Some benefits of using this app are:\r\n1.\tAllowing agents to initiate a LogMeIn session directly from the conversation page with the click of a button.\r\n2.\tTake control of the customer’s device and solve their issues for them easily.\r\n3.\tIncrease agent productivity.\r\n4.\tImprove customer satisfaction.",overview:"Bring in added functionality of providing remote support to your customers using LogMeIn app.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76991\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76991\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Q,O],type:b,published_at:"2019-12-17T18:07:16.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bQ,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[48470]},hostproduct_ids:[x],short_description:a,addons:a},{id:15575,name:"insightly_crm",display_name:"Insightly CRM",description:"In Freshchat, agents can do the following:\r\n\r\n* Access Insightly contacts, organizations, and opportunities.\r\n* Create new contact from a ticket in Freshdesk, if they’re not in Insightly\r\n* Create a new opportunity from a ticket\r\n* View Opportunities associated with a customer.",overview:"Integrating Insightly with Freshchat enables you to keep your support and sales teams in sync.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57551\u002Flive_cover_art\u002Fthumb\u002Finsightly_app_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57551\u002Flive_cover_art\u002Fthumb2x\u002Finsightly_app_icon.png"},categories:[Y,ak],type:b,published_at:"2023-09-13T14:22:40.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:al,productId:x,account:gE,platform_details:{"1.0":[],"2.0":[34868]},hostproduct_ids:[x],short_description:a,addons:a},{id:23590,name:"zohodesk_for_freshchat",display_name:"Zohodesk for Freshchat",description:"Zoho Desk integration app with Freshchat helps turn every possible Customer Service ticket into a more powerful engaging conversation. Zoho Desk for Freshchat apps primary benefits are:\r\n\r\n1. Engaging Customers before they exit and help them identify solutions with the power of Bots.\r\n2. Providing your customers with instant responses through direct chat conversations.\r\n3. Enabling the best customer support experience\r\n\r\nFeatures:\r\n1. Sync Contact & company details\r\n2. Create tickets instantly\r\n3. View all tickets related to a customer on screen right here at Freshchat",overview:"Integrate and turn the power of Customer Service into engaging conversations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09532\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09532\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Q,O],type:b,published_at:"2020-04-22T13:14:04.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:al,productId:x,account:bR,platform_details:{"1.0":[],"2.0":[58692,114506]},hostproduct_ids:[x],short_description:a,addons:a},{id:156263,name:"kakaotalk_integration",display_name:"Kakaotalk Integration",description:"The Freshchat-KakaoTalk channel integration is a powerful communication tool that enables businesses to connect with their customers across multiple platforms. This integration combines the capabilities of Freshchat, a modern messaging software, with KakaoTalk, a popular mobile instant messaging application.\r\n\r\nWith the Freshchat-KakaoTalk integration, businesses can manage all their customer conversations from a single dashboard. This makes tracking and responding to customer inquiries and support requests easier. The integration also allows businesses to automate certain aspects of customer support, such as sending automated replies or routing conversations to the right team member.\r\n\r\nIntegrating with KakaoTalk allows businesses to reach customers on the platform they use most frequently. KakaoTalk is a popular messaging app in South Korea, where millions of people use it for personal and business communication. This integration allows businesses to engage with their customers more naturally and conveniently, improving customer satisfaction and loyalty.\r\n\r\nNOTE: If you have any questions or concerns regarding the native chat application, you can contact Sandeza Support at connect@sandeza-inc.com.\r\n\r\nAny issue that does not relate to the native chat application will be handled by the Freshworks Team via support@wedosoft.net.",overview:"This app is for Channel integration for Kakaotalk within Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F362651\u002Flive_cover_art\u002Fthumb\u002FKakaoTalk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F362651\u002Flive_cover_art\u002Fthumb2x\u002FKakaoTalk_logo.png"},categories:[N,ad],type:b,published_at:"2024-08-21T19:00:39.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:X,subscription_type:_,rating:x,ratings_count:h,install_count:t,productName:al,productId:x,account:"We Do Soft Inc.",platform_details:{"1.0":[],"2.0":[382654,423488,429169]},hostproduct_ids:[x,t],short_description:a,addons:[{addon_id:"marketplaceapp__FCRM_156263_429169_AUD",addon_type:h,product_id:t,currency_code:S,trial_period:d,price:du},{addon_id:"marketplaceapp__FC_156263_429169_AUD",addon_type:h,product_id:x,currency_code:S,trial_period:d,price:du},{addon_id:"marketplaceapp__FCRM_156263_429169_EUR",addon_type:h,product_id:t,currency_code:T,trial_period:d,price:eX},{addon_id:"marketplaceapp__FC_156263_429169_EUR",addon_type:h,product_id:x,currency_code:T,trial_period:d,price:eX},{addon_id:"marketplaceapp__FCRM_156263_429169_GBP",addon_type:h,product_id:t,currency_code:U,trial_period:d,price:fk},{addon_id:"marketplaceapp__FC_156263_429169_GBP",addon_type:h,product_id:x,currency_code:U,trial_period:d,price:fk},{addon_id:"marketplaceapp__FCRM_156263_429169_INR",addon_type:h,product_id:t,currency_code:V,trial_period:d,price:gc},{addon_id:"marketplaceapp__FC_156263_429169_INR",addon_type:h,product_id:x,currency_code:V,trial_period:d,price:gc},{addon_id:"marketplaceapp__FCRM_156263_429169_USD",addon_type:h,product_id:t,currency_code:W,trial_period:d,price:bT},{addon_id:"marketplaceapp__FC_156263_429169_USD",addon_type:h,product_id:x,currency_code:W,trial_period:d,price:bT}]},{id:60436,name:"sscreenjar_-_screen_recorder",display_name:"Screenjar - Screen Recorder",description:"Skip the customer support back-and-forth\r\nMake it ridiculously easy for customers to send you video recordings of their screen.\r\nScreenjar helps you to understand and resolve customer issues quickly.\r\n\r\nRequest a screen recording from your customer\r\nUnderstanding the customers issue can be time consuming sometimes. You can generate a video request link using Screenjar and share it with the customer. \r\n\r\nNo download\u002Finstall required on customer system\r\nCustomer can simply click on link and start recording. No software download\u002Finstallation required. **Works with all latest versions of modern browsers** (e.g. Chrome, Firefox, Safari, MS Edge) except on mobile devices.\r\n\r\nAutomatically receive the recorded video\r\nRecorded video will automatically appear in your ticket\r\n\r\nCustomize recording screen\r\nYou can customize the look and feel of recording screen and also customize messages that will appear on recording screen.",overview:"Enable your customers to send video recordings of their screen with voice",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63406\u002Flive_cover_art\u002Fthumb\u002FScreenjar%20Logo%20%284%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63406\u002Flive_cover_art\u002Fthumb2x\u002FScreenjar%20Logo%20%284%29.png"},categories:[N,a_],type:b,published_at:"2022-12-05T18:13:17.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:al,productId:x,account:w,platform_details:{"1.0":[],"2.0":[197656]},hostproduct_ids:[x],short_description:"Enable power of screen recording",addons:a},{id:84566,name:"refiner_1",display_name:"Refiner",description:"The Refiner integration for Freshchat enables customer support teams to collect feedback seamlessly within chat conversations. By embedding surveys directly into chat, agents can gather valuable insights into customer satisfaction, service quality, and experience, helping support teams make data-driven improvements.\r\n\r\nWith the Freshchat \u003C\u003E Refiner Integration, you get:\r\nReal-Time Customer Satisfaction Tracking: Capture immediate feedback on support interactions to gauge satisfaction.\r\nData-Driven Improvements: Use insights to improve customer support processes and product quality.\r\nAutomated Feedback Collection: Increase response rates with surveys sent automatically at key moments.\r\n\r\nKey Features:\r\nIn-Chat Survey Delivery: Allows agents to gather feedback directly within chat, keeping the experience seamless.\r\nCustomizable Survey Triggers: Automate survey prompts based on specific chat events or resolutions.\r\nReal-Time Response Insights: Access instant survey results for quick analysis and reporting.\r\n\r\nExample Use Case\r\nA software company uses Freshchat to support customers with technical questions. When a troubleshooting session wraps up, the agent sends a Refiner survey to understand the customer’s experience with the solution provided. This quick feedback loop helps the company improve support response times and customer satisfaction.\r\n\r\nStart Gathering Insights Effortlessly!\r\nExplore the Refiner integration for Freshchat today to collect feedback that strengthens customer satisfaction and drives business improvement.",overview:"Send Refiner surveys from Conversation Inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66548\u002Flive_cover_art\u002Fthumb\u002Fdownload_%281%29%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66548\u002Flive_cover_art\u002Fthumb2x\u002Fdownload_%281%29%20%281%29.jpg"},categories:[aO,as,P,ai],type:b,published_at:"2024-10-25T14:14:30.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[277281,439197]},hostproduct_ids:[x],short_description:a,addons:a},{id:15621,name:"pipelinedeals_crm",display_name:"PipelineDeals CRM",description:"The PipelineDeals CRM and Freshchat integration will enable Freshchat customers to directly gather contact information from your existing PipelineDeals CRM account and view it in Freshchat.\r\n\r\nPipelineDeals CRM is an essential tool to help you stay connected with your customer information and integrating this application with Freshchat pulls the customer information from PipelineDeals CRM using email id, if multiple contacts exist with the same address, all of them will be displayed in the form of a modal.\r\nThe benefits of using this app are:\r\n•\tHelps agents find more information from PipelineDeals about the users and displays freshchat.\r\n•\tThis integration pulls details such as customer name, company name, contact address, phone number and mobile numbers from PipelineDeals and makes it available to Freshchat agents.\r\n•\tAssist agents to chat\u002Frespond fittingly to the user’s conversations. \r\n•\tProvides more targeted and personalized customer service for your customers.\r\n\r\nNote: You will need user authentication to set up this integration.",overview:"View key details about your PipelineDeals customers directly from Freshchat with this integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12651\u002Flive_cover_art\u002Fthumb\u002FPipelinedeals_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12651\u002Flive_cover_art\u002Fthumb2x\u002FPipelinedeals_logo.png"},categories:[Y,bd],type:b,published_at:"2019-08-21T22:27:45.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:al,productId:x,account:cr,platform_details:{"1.0":[],"2.0":[35010]},hostproduct_ids:[x],short_description:a,addons:a},{id:15626,name:"constant_contact",display_name:"Constant Contact",description:"This integration allows the users to easily access their campaigns and mailing lists with information from Constant Contact within Freshchat through the Constant Contact app.\r\n\r\nOnce installed, agents can perform the following tasks without leaving Freshchat: \r\n\r\n1. Access campaigns and mailing lists\r\n2. Create new contact from a conversation, if they’re not in Constant Contact.\r\n3. Create and Update a mailing list for contact from the conversation.\r\n4. View mailing list and campaigns associated with a contact.\r\n5. Track metrics like Open history, Click history and Sent history.",overview:"Manage your Constant Contact mailing lists & campaigns directly from Freshchat with this integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62651\u002Flive_cover_art\u002Fthumb\u002Fconstant_contact_512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62651\u002Flive_cover_art\u002Fthumb2x\u002Fconstant_contact_512.png"},categories:[be,bD],type:b,published_at:"2023-09-13T14:22:30.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:al,productId:x,account:gE,platform_details:{"1.0":[],"2.0":[35020]},hostproduct_ids:[x],short_description:a,addons:a},{id:76800,name:"delighted-for-freshchat",display_name:ix,description:"* In the reply dialog box of Freshchat, an app will be created.\r\n\r\n* When the agent clicks on the app icon, a list of surveys will be displayed based on \r\n the app's configuration. \r\n\r\n* The agent can choose a survey and insert the survey link into the reply dialog box \r\n by clicking the insert icon.\r\n\r\n* A sidebar app will be built in Freshchat to display the survey responses based on \r\n the customer’s email address.\r\n\r\n* By default, the app will display the two most recent survey responses.\r\n There will be a \"view more\" button to display all previous responses.When the \r\n agent clicks on a specific survey, complete information about the survey will be \r\n shown, including the survey title, score (e.g., 3\u002F10), comment, and updated date. \r\n Additionally, the app will provide a Delighted redirect URL to navigate to the \r\n Delighted portal for a comprehensive view of the responses.",overview:"The app is used to send a Delighted survey link & display the Delighted survey details.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00867\u002Flive_cover_art\u002Fthumb\u002Fdelighted-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00867\u002Flive_cover_art\u002Fthumb2x\u002Fdelighted-400x400.png"},categories:[au,aB,M,ac],type:b,published_at:"2023-07-13T16:05:36.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[250125]},hostproduct_ids:[x],short_description:a,addons:a},{id:14955,name:"nimble_crm",display_name:"Nimble CRM",description:"If you ever wanted to view customer details from Nimble or create a new contact in Nimble from Freshchat, you now can with the help of the Nimble-Freshchat integration app.\r\nPrimary features of this app are:\r\n 1.Retrieve contact details of Nimble customers and see it in an interactive widget in the Freshchat inbox.\r\n 2.View latest ‘Notes’ from Nimble associated with the contact to gain more context while chatting with customer.\r\n 3.Add additional Notes and store them automatically in Nimble.\r\n 4.Create a new Nimble entry without switching between apps.",overview:"The Nimble-Freshchat integration lets you access Nimble customer data inside your Freshchat inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55941\u002Flive_cover_art\u002Fthumb\u002Fnimble_logo_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F55941\u002Flive_cover_art\u002Fthumb2x\u002Fnimble_logo_.png"},categories:[Y,ak],type:b,published_at:"2019-08-30T17:03:47.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[33076]},hostproduct_ids:[x],short_description:a,addons:a},{id:15582,name:"capsule_crm_15582",display_name:"Capsule CRM",description:"Installing the Capsule CRM app in your Freshchat will enable you to access your Capsule CRM contact, organisation and opportunites information.\r\n1. Fetch contact information in your Freshchat from the Capsule CRM.\r\n2. Gives option to create contact from Freshchat to Capsule CRM.\r\n3. Select required Person & Organisation fields from Capsule CRM to view in Freshchat.\r\n4. Gives option to create opportunity from Freshchat to Capsule CRM.",overview:"Access Capsule CRM contact, organization and opportunities information within Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28551\u002Flive_cover_art\u002Fthumb\u002FCapsule_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28551\u002Flive_cover_art\u002Fthumb2x\u002FCapsule_logo.png"},categories:[Y,ak],type:b,published_at:"2019-08-21T22:25:38.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[34885]},hostproduct_ids:[x],short_description:a,addons:a},{id:49762,name:"infobip_-_viber_integration",display_name:"Viber for Freshchat",description:"You can now add Viber to your channels of interaction with customers. Key features include :\r\n- Conversations from Viber as a channel will show in your agent interface for interaction with customers \r\n- Fully branded experience as your logo will appear on the Viber conversations \r\n- Use text and images in conversations with customers. \r\n- You will also know when the message did not go through, so you can find an alternative way to reach to customer",overview:"This integration enables conversation through Viber, a channel your customers love and use.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26794\u002Flive_cover_art\u002Fthumb\u002Ficon_new-purple400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26794\u002Flive_cover_art\u002Fthumb2x\u002Ficon_new-purple400.png"},categories:[N,ad],type:b,published_at:"2024-03-20T19:00:41.000+05:30",options:a,modules:[r,y,aE],supported_modules:[y,aE],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:al,productId:x,account:"Infobip",platform_details:{"1.0":[],"2.0":[147006,201483,265889,295753,329444]},hostproduct_ids:[x],short_description:a,addons:a},{id:63377,name:"opinyin_surveys_1",display_name:l_,description:"Opinyin is the solution to seamlessly integrate a web-based multi-question NPS, CES, or CSAT survey within Freshchat and analyze customer feedback using AI, saving you time and effort.\r\n\r\nKey Features of this app include:\r\n- Integration into Freshchat to add web-based multi-question NPS, CES, or CSAT survey at chat resolution\r\n- Patented AI that reads all customer feedback, automatically highlighting pain and pleasure points\r\n- Comparative Linguistic Analysis Scores™ to quickly understand how customers feel\r\n- Real-time dashboard in Freshdesk to track scores and trends, with a complete list of chat-linked responses and AI-driven topic explorer\r\n- Unlimited branded web-based surveys with industry-standard satisfaction measurement questions\r\n- Full access to a dedicated admin portal for custom survey creation at a competitive price\r\n\r\nAdvantages of using this app are:\r\n- Save time and effort by seamlessly integrating surveys into Freshchat\r\n- Gain deeper insights into customer feedback through AI analysis\r\n- Track customer satisfaction scores and trends in real-time\r\n\r\nWith Opinyin, you can effortlessly integrate surveys into Freshchat, gain valuable insights from AI-driven analysis, and track customer satisfaction in real-time. \r\n\r\nFull access to a dedicated admin portal provides custom survey creation and account management at a very reasonable monthly or annual subscription price.\r\n\r\nINSTALL THE OPINYIN APP NOW AND TRY IT FREE FOR 21 DAYS\r\n\r\nNPS is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.",overview:"Opinyin integrates with Freshchat to add web-based multi-question NPS, CES or CSAT surveys at chat resolution, with AI feedback analysis.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77336\u002Flive_cover_art\u002Fthumb\u002Fop-logo-multi-colored_transparent_bg.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77336\u002Flive_cover_art\u002Fthumb2x\u002Fop-logo-multi-colored_transparent_bg.png"},categories:[as,P],type:b,published_at:"2023-04-10T09:43:30.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:al,productId:x,account:fZ,platform_details:{"1.0":[],"2.0":[210878]},hostproduct_ids:[x],short_description:"And reads the feedback for you.",addons:a},{id:92549,name:"playvox_wfm_1",display_name:"Playvox for Freshchat",description:"What is the Freshchat-Playvox Integration?\r\nThe Freshchat-Playvox app syncs conversation data and events from Freshchat to Playvox, enabling accurate tracking, performance analysis, and workforce management.\r\n\r\nIntegration Benefits\r\n- Conversation Interaction Insights: Track events such as first replies, resolution times, and agent activities.\r\n- Streamlined Workforce Management: Use real-time chat data to enhance scheduling and forecasting.\r\n- Resolution Tracking: Log the first resolved time and the agent responsible for resolution.\r\n\r\nLimitations\r\n- Updates to agent or group properties in conversation are not synced.\r\nInteractions for statuses other than \"Open\" or \"Resolved\" are not created.\r\n- Handle time for post-resolution activities is not recorded.",overview:"Integrate Playvox WFM with Freshchat to streamline scheduling, forecasting, and agent tracking.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94529\u002Flive_cover_art\u002Fthumb\u002Fplayvox-logo-Google-Search%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94529\u002Flive_cover_art\u002Fthumb2x\u002Fplayvox-logo-Google-Search%20%281%29.png"},categories:[ah,aa,M,bl],type:b,published_at:"2025-02-05T15:42:06.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:j,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[302987,320673,354204,512230,559869]},hostproduct_ids:[x],short_description:a,addons:a},{id:193028,name:"freshchat_linkedin_integration",display_name:"LinkedIn for Freshchat",description:"The LinkedIn app enhances Freshchat by adding two-way communication functionality, enabling agents to receive and reply to LinkedIn user comments on your LinkedIn page posts directly within the Freshchat interface.\r\nThis allows your customers to receive immediate responses from live chat agents by simply commenting on your LinkedIn post, connecting with you through their preferred communication channel in Freshchat. It also streamlines the process for your customer service agents by consolidating all conversations in one place.\r\nThe LinkedIn for Freshchat app eliminates communication barriers, allowing customers to reach your business through the platform they're already using.\r\nEvery great relationship starts with a single conversation, and the LinkedIn for Freshchat app makes that happen.",overview:"Elevate your customer engagement via LinkedIn integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F820391\u002Flive_cover_art\u002Fthumb\u002Flinkedin%20round.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F820391\u002Flive_cover_art\u002Fthumb2x\u002Flinkedin%20round.png"},categories:[ca,bn],type:b,published_at:"2024-10-04T12:22:27.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:j,productName:al,productId:x,account:bR,platform_details:{"1.0":[],"2.0":[434490]},hostproduct_ids:[x],short_description:a,addons:a},{id:16445,name:"zuora_by_chargedesk_1",display_name:nE,description:"ChargeDesk gives you access to your Zuora payment data where it's needed most - inside Freshchat. Setting up ChargeDesk takes only a minute. You'll then be able to manage your customers next to Freshchat conversations.\r\n\r\nYou can also show Stripe, Braintree, Chargify, PayPal, Recurly & WooCommerce payments from this one app inside Freshchat. ChargeDesk works with your existing ecommerce setup - no coding or changes required.\r\n\r\nThis app includes the following features:\r\n- Show your customer's entire billing history next to support tickets\r\n- Refund charges\r\n- Cancel subscriptions\r\n- Create new charges (either by invoicing the customer or charging a card on file)\r\n- Create new subscriptions\r\n- Make prorated changes to existing subscriptions\r\n- Authorize and capture payments\r\n- Add coupons to subscriptions\r\n- Download invoices\r\n- Send payment reminders\r\n- Edit customer details\r\n- Add tax information to invoices\r\n- Securely update a customer's credit card on file\r\n- Full logging and reporting\r\n- and more!\r\n\r\nChargeDesk is on a mission to improve the billing support experience for business and their customers. Launched in 2014, ChargeDesk is helping over 1,000 companies provide better billing support for millions of their customers.",overview:"Manage Zuora payments inside Freshchat. Refund payments, manage subscriptions and much more!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54461\u002Flive_cover_art\u002Fthumb\u002Flogo_zuora.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54461\u002Flive_cover_art\u002Fthumb2x\u002Flogo_zuora.png"},categories:[bt,av],type:b,published_at:"2023-05-24T17:28:39.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:al,productId:x,account:dk,platform_details:{"1.0":[],"2.0":[37436,40196]},hostproduct_ids:[x],short_description:a,addons:a},{id:23277,name:"sugar_crm",display_name:"Sugar CRM",description:"This integration allows teams to easily access accounts, contacts, leads and opportunities with information from Sugar CRM within Freshchat through the Sugar CRM app.\r\n\r\nOnce installed, agents can perform the following tasks without leaving Freshchat: \r\n\r\n1. Access Sugar CRM accounts, contacts, leads and opportunities\r\n2. Create new account data from a conversation, if they’re not in Sugar CRM\r\n3. Create new contact data from a conversation, if they’re not in Sugar CRM\r\n4. Create new lead data from a conversation, if they’re not in Sugar CRM\r\n4. View account data associated with a contact\r\n5. View contact data associated with a contact\r\n6. View lead data associated with a contact\r\n7. View opportunity data associated with a contact account",overview:"Integrating Sugar CRM with Freshchat enables you to handle customer relationships better.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77232\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77232\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,az],type:b,published_at:"2023-09-13T14:24:50.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:al,productId:x,account:gE,platform_details:{"1.0":[],"2.0":[57876]},hostproduct_ids:[x],short_description:a,addons:a},{id:60021,name:"bitrix24_crm_integration_for_freshchat",display_name:"Bitrix24 CRM Integration for Freshchat",description:"After integrated Facebook into Freshchat, new ticket will be created if someone chat to your fanpage. \r\nYou don't need to create new lead manually. \r\nOur application will do it for you if you updated Facebook user's phone number. \r\nThere will be a specified source of new lead , it's easy for you to manage multi Facebook fanpages.\r\nYou just want to focus on your business process. \r\nLet's install our application !",overview:"Create Lead automatically after ticket from Facebook messenger resolved and has phone number.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12006\u002Flive_cover_art\u002Fthumb\u002Ffreshchat_bitrix.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12006\u002Flive_cover_art\u002Fthumb2x\u002Ffreshchat_bitrix.png"},categories:[Y,ak],type:b,published_at:"2022-11-03T10:35:21.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:al,productId:x,account:nL,platform_details:{"1.0":[],"2.0":[195280]},hostproduct_ids:[x],short_description:a,addons:a},{id:15214,name:"icontact_15214",display_name:"iContact",description:"Installing the iContact app for your Freshchat will let you handle your marketing communication – from managing mailing list to campaign memberships and backing up contacts.\r\nSome benefits of using this app are:\r\n1. Manage which mailing lists and campaigns the users are part of.\r\n2. Get information regarding the campaigns that contact was part of.\r\n3. Export new users from Freshchat to iContact easily.",overview:"Manage iContact mailing lists, contacts and campaigns inside your Freshchat inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41251\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41251\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[be,bD],type:b,published_at:"2019-08-31T22:28:04.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[33840]},hostproduct_ids:[x],short_description:a,addons:a},{id:15622,name:"highrise_crm_1",display_name:hU,description:"This app serves as a window for the agents to easily access Highrise CRM in the user informational panel\r\nHighrise CRM is an essential tool to help you stay connected with your customer information and integrating this application with Freshchat pulls the customer information from Highrise CRM to Freshchat.\r\nThe benefits of using this app:\r\n•\tHelps the agents find more information from Highrise about the users and displays it right next to the conversation window in the Freshchat.\r\n•\tAssists agents to chat\u002Frespond fittingly to the user’s conversation. \r\n•\tProvides more targeted and personalized customer service for your customers.",overview:"Highrise gets you the key details about your customers inside your helpdesk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22651\u002Flive_cover_art\u002Fthumb\u002Fhighrise_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22651\u002Flive_cover_art\u002Fthumb2x\u002Fhighrise_logo.png"},categories:[Y,ak],type:b,published_at:"2019-08-21T10:05:36.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:al,productId:x,account:cr,platform_details:{"1.0":[],"2.0":[35011]},hostproduct_ids:[x],short_description:a,addons:a},{id:46465,name:"sqs_1",display_name:gd,description:"The SQS app helps push events to Amazon SQS.\n\nWith minimal configuration and setup, the Freshchat product events can be exported in real time to AWS SQS, allowing businesses to build on top of their customer data.",overview:ge,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56464\u002Flive_cover_art\u002Fthumb\u002F259353_app_copy_queue_services_sqs_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F56464\u002Flive_cover_art\u002Fthumb2x\u002F259353_app_copy_queue_services_sqs_icon.png"},categories:[an,ab,P],type:b,published_at:"2021-11-19T17:17:07.000+05:30",options:a,modules:[r,y,aE],supported_modules:[y,aE],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[134728]},hostproduct_ids:[x],short_description:a,addons:a},{id:33919,name:"messagemedia_for_freshchat",display_name:"MessageMedia For Freshchat",description:"Installing the Message Media with Freshchat integration adds 2-way SMS functionality to your live chat environment so you can send and receive SMS messages natively in Freshchat. This gives customers one more possible way to reach out and connect with your business, reducing barriers in customer communications.\n \nWhen customers send a message to your Message Media number, it either creates a new message thread on Freshchat or updates an existing one. \n\nThe Message Media app supports multiple phone numbers as well, each of which can be assigned to groups of agents responsible for a particular kind of customer query. When a message is received, it is automatically routed to the concerned group of agents, increasing efficiencies in the customer service department. \n\nPlus, the Message Media app also lets agents proactively initiate a conversation with customers instead of just replying to messages received. \n\nBy adding an SMS communication channel to Freshchat, you can improve customer loyalty, reduce friction in customer service, and make customers feel more comfortable when talking to agents. \n\n- Key Features of Message Media with Freshchat Integration\n\n* 2-way SMS communication\n* Choose a default Channel ID where all incoming messages will be routed\n* Support for multiple Message Media numbers assigned to multiple channels\n* Proactive Messaging allows agents to initiate conversations\n* Auto-response SMS on the first SMS received from a certain number",overview:"Add 2-way SMS communication to Freshchat so customers can reach out via their preferred channel.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91933\u002Flive_cover_art\u002Fthumb\u002FUntitled_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91933\u002Flive_cover_art\u002Fthumb2x\u002FUntitled_1.png"},categories:[N,ad],type:b,published_at:"2021-04-19T10:35:22.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:rg,platform_details:{"1.0":[],"2.0":[89823,133369]},hostproduct_ids:[x],short_description:a,addons:a},{id:54489,name:"instagarm_with_freshchat",display_name:"Instagram with Freshchat",description:"The Instagram app adds two-way messaging functionality to Freshchat, allowing agents to receive and reply to Instagram direct messages from within the Freshchat interface.\r\nThis has two-fold benefits: your customers can connect to your live chat agents and connect with you via their preferred communication channel while also making it easy for your customer service agents to manage all conversations at one place.\r\nThe Instagram for Freshchat app removes friction from customer communications by letting customers reach your business via the platform they are already on. \r\nAll great relationships start with a single conversation. The Instagram for Freshchat app makes it happen. \r\n\r\nFeatures of Instagram for Freshchat app:\r\n• 2-way messaging functionality\r\n• Auto-responder message with customizable template\r\n\r\nWant to see the app in action?\r\nhttps:\u002F\u002Fcodup.co\u002Ffreshchat-with-instagram-integration\u002F",overview:"The Instagram app adds two-way direct messaging functionality to Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98445\u002Flive_cover_art\u002Fthumb\u002Fimstagram-with-freshdesk-logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98445\u002Flive_cover_art\u002Fthumb2x\u002Fimstagram-with-freshdesk-logo.png"},categories:[ca,bn],type:b,published_at:"2022-07-14T14:01:22.000+05:30",options:a,modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:bC,platform_details:{"1.0":[],"2.0":[167968]},hostproduct_ids:[x],short_description:a,addons:a},{id:84530,name:"nightfall_ai",display_name:"Nightfall AI",description:"The Nightfall AI Integration actively intercepts all agent messages in Freshchat, applies the Nightfall AI rules to check for PII or sensitive data and prevents sending the message if a violation is detected",overview:"Prevent agents from sending PII or sensitive data",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03548\u002Flive_cover_art\u002Fthumb\u002Fdownload_%289%29%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03548\u002Flive_cover_art\u002Fthumb2x\u002Fdownload_%289%29%20%282%29.png"},categories:[ct,a$],type:b,published_at:"2023-11-21T12:56:12.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[277143]},hostproduct_ids:[x],short_description:a,addons:a},{id:93298,name:"assembled_1",display_name:"Assembled",description:"Integrate Freshchat\u002FFreshdesk Omni with Assembled to streamline workforce management and communication. This integration ensures that conversations, agent details, and agent's availability statuses are synced seamlessly, enabling better collaboration and efficient operations. Gain a unified view of your team's performance and availability across platforms.\r\n\r\nThis integration enables the following:\r\n- Conversation Sync: Automatically sync Freshchat\u002FFreshdesk Omni conversations with Assembled for comprehensive communication tracking.\r\n\r\n- Agent Details: Keep agent information up-to-date across platforms to streamline team management.\r\n\r\n- Agent Status: Monitor availability by syncing statuses, including:\r\n - Active Browser Status: Identify whether agents are actively engaged within Freshchat\u002FFreshdesk Omni.\r\n - IntelliAssign Status: Dynamically update availability based on IntelliAssign configurations in Freshchat\u002FFreshdesk Omni.\r\n\r\nOptimize your operations with this end-to-end integration.",overview:"Sync conversations, agent details, and statuses between Freshchat and Assembled for smooth workforce management.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89239\u002Flive_cover_art\u002Fthumb\u002Fc0b93448-6036-48e0-83d4-221034835a79.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89239\u002Flive_cover_art\u002Fthumb2x\u002Fc0b93448-6036-48e0-83d4-221034835a79.png"},categories:[ab,P],type:b,published_at:"2025-01-07T12:52:36.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[304076,526558]},hostproduct_ids:[x],short_description:a,addons:a},{id:94921,name:"aha__2",display_name:ob,description:oc,overview:"Send feedback and feature requests directly from conversation inbox to Aha!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12949\u002Flive_cover_art\u002Fthumb\u002Fdownload%20%285%29%20%281%29%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12949\u002Flive_cover_art\u002Fthumb2x\u002Fdownload%20%285%29%20%281%29%20%281%29.png"},categories:[ah,aw],type:b,published_at:"2024-03-04T08:30:51.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[306026]},hostproduct_ids:[x],short_description:a,addons:a},{id:100358,name:"knowmax_v2_for_freshchat",display_name:"Knowmax V2 for Freshchat",description:rj,overview:rk,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F853001\u002Flive_cover_art\u002Fthumb\u002FMicrosoftTeams-image%20%286%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F853001\u002Flive_cover_art\u002Fthumb2x\u002FMicrosoftTeams-image%20%286%29.png"},categories:[ai,aD,cQ],type:b,published_at:"2024-03-08T12:48:45.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:al,productId:x,account:fg,platform_details:{"1.0":[],"2.0":[313081]},hostproduct_ids:[x],short_description:a,addons:a},{id:14729,name:"botmind",display_name:"Botmind",description:"Botmind hybrid chatbot easily integrates your Freshchat platform to automatically answer frequent and time-consuming questions from your customers. Bring together human agents and artificial intelligence on the same channel to respond faster and to increase customer satisfaction, while reducing the overall cost of support by an average 50%.\r\n\r\nBotmind’s hybrid chatbot is going to analyse all the conversations received through Freshchat and respond to all the frequent and time-consuming questions that you want to automate.\r\n\r\nBotmind offers entirely seamless and streamlined integration with Freshchat, improving the experience for both your customers and agents. When human support is required, customers are magically connected with an agent within the same interface, without any disruption to their user experience.\r\n\r\nWhen agents aren’t online, customers receives a personalized message informing them that your support team will come back to them as soon as possible.\r\n\r\nOperating on AI and machine learning Botmind comes with a list of already automated 90 e-commerce related questions. To give your customer more personalized experience you can also teach new automation to your hybrid chatbot.",overview:"Our hybrid chatbot easily automate responses to your frequently asked questions through Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92741\u002Flive_cover_art\u002Fthumb\u002Ficon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F92741\u002Flive_cover_art\u002Fthumb2x\u002Ficon.png"},categories:[at,Q,O],type:j,published_at:"2019-06-30T17:40:50.000+05:30",options:{redirect_url:"http:\u002F\u002Fwww.botmind.io\u002Fen\u002Fbotmind-easy-integration-process\u002F"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:"Botmind Admin ",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:14802,name:"membitbot_1",display_name:"Membitbot",description:"Membitbot, harmonizes a variety of communication channels, AI and ML technology, chatbot integrations with CRM and Freshchat system.\r\n\r\nWith ultra-fast time to market and super-easy implementation, Membitbot boosts customer satisfaction and increases revenue. \r\n\r\nMembitbot has omnichannel capabilities and is a multilingual. It interfaces with a wide variety of inputs from user channels - mobile, desktop, Facebook, WhatsApp, and telephone. It processes the customer’s inquiry, and effectively executes the task automatically. It then uses its hybrid intelligence to decide whether the conversation would benefit from human interaction, in which case, the conversation is automatically escalated to Freshchat agents or any other live agent system, seamlessly and with no interruption.\r\n\r\nIf there is no live agent system, Membitbot will open a service ticket directly into Freshdesk or Freshsales.\r\n\r\nNo need for programming, no data scientists, or complicated procedures. Our smart chatbots make it all as easy as it can be - not just for the customer but for the organization as well.\r\n\r\nNOTE: POC WILL BE FREE OF COST WITH COMMITMENT FOR FUTURE BASED ON SUCCESS.",overview:"\r\n \r\nMembitbot, provides CRM users an AI solution for customer support and process automation through Freshchat.\r\n\r\n \r\n \r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20841\u002Flive_cover_art\u002Fthumb\u002F_____7.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20841\u002Flive_cover_art\u002Fthumb2x\u002F_____7.png"},categories:[at,N,ad],type:j,published_at:"2019-07-03T17:24:41.000+05:30",options:{redirect_url:"http:\u002F\u002Fwebsite.membitbot.com\u002Flandingpage_freshworks.html"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:14870,name:"solve360",display_name:"Solve360",description:"The Solve360 CRM app allows agents to retrieve contact details of customers from Solve360 CRM and see it in an interactive widget inside Freshchat.\r\n\r\nIf the customer does not exist as a contact inside Solve360 CRM, the agent can create a new Solve360 CRM entry from the Freshchat inbox.\r\n\r\nProvide stellar customer support with Solve360 CRM + Freshchat.",overview:"Improve customer communication with complete details of customer from Solve CRM inside Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07841\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07841\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ak],type:b,published_at:"2019-07-26T17:14:05.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:al,productId:x,account:bf,platform_details:{"1.0":[],"2.0":[32814]},hostproduct_ids:[x],short_description:a,addons:a},{id:15881,name:"omnistar_affiliate_software",display_name:"Omnistar Affiliate Software",description:"Your affiliates will be able to easily sign up from a customizable signup page that you can configure to meet your needs.\r\n\r\nUpon signing up, your affiliates will also get access to their own dashboard where they will be able to promote your products or services and manage all their sales activities. \r\n\r\nThey will have access to the following features:\r\n\r\n- Facebook, Twitter, and LinkedIn social sharing\r\n- Real-time commission tracking\r\n- Promotional email and graphic download areas",overview:"Support all your affiliates easily via Freshchat from the affiliate signup page and user dashboard.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18851\u002Flive_cover_art\u002Fthumb\u002Fnew_logo_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18851\u002Flive_cover_art\u002Fthumb2x\u002Fnew_logo_icon.png"},categories:[M,ac],type:j,published_at:"2019-07-31T22:05:38.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.osiaffiliate.com\u002Ffreshchat.html"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:15971,name:"outgrow",display_name:rm,description:"Outgrow enables marketers to create personalized content like high converting calculators, viral quizzes, recommendations, forms, surveys, chatbots, polls, contests, and assessments. These add real value to the customer, enable new levels of customer engagement, and generate useful data that you can use to qualify and segment leads.\r\n\r\nHere are a few key features of the app:\r\nA. Professional Design and Functionality\r\nB. Exceptional Data Collection and Segmentation Abilities\r\nC. Top-Notch 24\u002F7 Support\r\n\r\nUsers can easily follow up and connect with Outgrow leads on Freshchat. They can also create segmented campaigns and send personalized messages to their Outgrow leads in Freshchat.\r\n\r\nSign up for a 7-day free trial today.",overview:"Make high converting interactive content on Outgrow with ease & then send lead data to Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17951\u002Flive_cover_art\u002Fthumb\u002Flogo_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F17951\u002Flive_cover_art\u002Fthumb2x\u002Flogo_400x400.png"},categories:[Y,ba,bd,M,bz],type:j,published_at:"2019-08-22T20:20:46.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.outgrow.co\u002Fdocs\u002Fsetting-up-an-integration-between-outgrow-and-freshchat"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:rm,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:16734,name:"haptik_1",display_name:py,description:"Haptik offers a no-code, easy-to-launch integration with Freshchat; enabling real-time automation for your burning support queries, improving first response time, and driving an enhanced customer experience. While Haptik takes care of your low-touch, repetitive support queries, it seamlessly transfers high-risk issues that require immediate human attention to a live agent with full context, reducing customer churn.\r\n\r\nWhat is Haptik?\r\n\r\nHaptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations. Haptik’s Enterprise CX Platform helps brands to build Intelligent Virtual Assistants that power the entire customer lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies. \r\n\r\nWith the vision of driving the world’s transition to AI-powered conversations, Haptik’s Enterprise CX platform is designed keeping in mind the customer experience needs of consumer brands across eCommerce, Insurance, Telecom, Mortgage, Digital native, and Gaming industries. \r\n\r\nHaptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, AI Time Journal, Opus Research & more.\r\n\r\nHaptik enables businesses globally to upgrade their CX strategy using Intelligent Virtual Assistants that engage with customers across multiple digital touch-points (Web, Mobile Apps, Whatsapp, Facebook Messenger) and in multiple languages, driving sales and lowering operational costs.\r\n\r\nHaptik + Freshchat; AI-powered Messaging that puts your customers first\r\n\r\nStrike the right balance between automation and agents. Make your support agents more efficient and drive higher productivity using Haptik.\r\n\r\nHaptik seamlessly integrates with Freshchat enabling your business to:\r\n\r\nAutomate tasks that are repetitive such as Track my order, refund policy, password change, product replacement, and other FAQs that contribute to the stack of inbound customer queries\r\n\r\nFree your agents allowing them to focus on customers who are at risk of churning and require immediate human intervention, while Haptik’s virtual assistant seamlessly handles low-touch support queries, reducing agent attrition and driving CSAT & NPS\r\n\r\nReduce handle time with automatic AI to Agent handoff: Seamlessly transfer conversations to a live agent with full context of the conversation bringing your agents up to speed with the issue before entering a live conversation with the customer, resulting in faster resolution\r\n\r\nPower two-way natural conversations across messaging channels delivering a world-class messaging experience that your customers are accustomed to in their lives and expect from your brand\r\nEmpower agents with the correct data & information, when they need it, right within their dashboard to efficiently address customer issues after they arise\r\n\r\nReplace basic user experiences with highly-personalized ones using the customer's account information, actions, behavior, and lots more. \r\nEliminate guesswork and get a pulse of your customers in real-time. Get full visibility on the types of issues and service requests that are being raised by your customers, discover what’s limiting their user experience, and continuously improve CSAT & NPS\r\n\r\nWhy Haptik?\r\n\r\nSmart Skills: A suite of pre-trained conversation flows that are battle-tested to automate and resolve all the common use cases for your industry. Each Smart Skill is embedded with multi-turn dialogs, entity detection, live agent handover triggers and trained to handle edge cases atop your ideal user journey. Simply import the skills you need and deploy your virtual assistant.\r\n\r\nAdvanced NLU: Industry-specific AI models embedded with domain-specific intelligence, data dictionaries & taxonomies, trained on thousands of user utterances to deliver human-like conversational experiences at scale.\r\n\r\nBuilt for scale: Handle millions of conversations without any downtime. Reduce queries and resolve problems 24\u002F7without hiring new resources.",overview:"Automate 80% of support queries using Haptik x FreshChat\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43761\u002Flive_cover_art\u002Fthumb\u002FHaptik_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43761\u002Flive_cover_art\u002Fthumb2x\u002FHaptik_Logo.png"},categories:[at,aa,M,Q,O],type:j,published_at:"2019-09-30T13:22:28.000+05:30",options:{redirect_url:pz},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:17687,name:"guru_getgurucom_1",display_name:"Guru (getguru.com)",description:"Guru is the collaborative knowledge management platform that unifies your organization’s collective knowledge, verifies its accuracy and empowers your client-facing teams (support, sales and success) to confidently and quickly respond to questions within Freshchat. \r\n\r\nReady to activate your 30 day free trial: \r\n https:\u002F\u002Fgo.getguru.com\u002Ffreshworks-guru-trial-request\r\n\r\nGuru + Freshchat:\r\n\r\nAI Suggest for Freshchat - Guru will dynamically suggest the relevant knowledge cards for your support agents while responding to questions in Freshchat. Guru's embedded button in Freshchat puts all your team's knowledge right at your agent's fingertips. \r\n\r\nKnowledge Triggers - Guru can be configured to assign specific knowledge to your team based on content or fields within Freshchat. For managers, Knowledge Triggers allows you to easily coach your team with information pertinent to their job. No more searching. Guru surfaces knowledge when and where your team needs it.\r\n\r\nAdditional resources to inspire and inform:\r\nhttps:\u002F\u002Fwww.getguru.com\u002Fsolutions\u002Fsupport\u002F\r\nhttps:\u002F\u002Fwww.getguru.com\u002Fwhy-guru\u002Fno-search\u002F\r\nhttps:\u002F\u002Fwww.getguru.com\u002Fwhy-guru\u002Fbusiness-outcomes\u002F\r\nhttps:\u002F\u002Fblog.getguru.com\u002Fhow-to-craft-digital-communication-experiences-your-customers-will-love\r\n\r\nWith Guru, the knowledge you need to do your job finds you–when and where you need it most.",overview:"Guru for Freshchat intelligently delivers AI-powered knowledge recommendations to your agents",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78671\u002Flive_cover_art\u002Fthumb\u002FGuru.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F78671\u002Flive_cover_art\u002Fthumb2x\u002FGuru.png"},categories:[at,ai,aD],type:j,published_at:"2019-09-23T16:03:03.000+05:30",options:{redirect_url:"http:\u002F\u002Fgo.getguru.com\u002Ffreshworks-guru-trial-request"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:17879,name:"mammutio_for_freshchat",display_name:"Mammut.io for Freshchat",description:"Mammut chatbots are language devices particularly created to provide your clients with practical, adaptable and secure solutions for personalized customer care. 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Available with an AI bot and also as a vanilla Line channel as needed.\r\n- Enable seamless multi-lingual communication with most languages including Chinese, Thai, Bahasa, Japanese, and many more.",overview:"Integrate Line seamlessly with Freshchat to build great user conversational experience with Engagely",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72991\u002Flive_cover_art\u002Fthumb\u002FEngagely_and_line_logo_01.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72991\u002Flive_cover_art\u002Fthumb2x\u002FEngagely_and_line_logo_01.jpg"},categories:[N,ad,M,ax],type:j,published_at:"2019-11-28T18:39:49.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.engagely.ai\u002Fengagely-line-freshchat\u002F"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:pG,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:26809,name:"enterprise_bot_-_chatbot",display_name:"Enterprise Bot - Chatbot",description:"Empower your customer support team and scale your service and sales interactions by leveraging the collaborative intelligence of Enterprise Bot’s cutting-edge chatbot solution.\r\n\r\nPowered with advanced Natural Language Processing, utmost data security, contextual understanding, and smart escalation to live agents based on sentiment analysis, this is a pre-configured and channel-agnostic tool that responds to customers in natural, human-like, conversational and friendly manner. \r\n\r\nHost on the cloud or completely on-premise and seamlessly integrate into your already existing customer support platforms or core software like Genesys, Salesforce, Messenger, and more. The easy UI ensures high productivity with minimal training effort. \r\n\r\nThe chatbot collects vast reserves of customer data to help your frontline employees with detailed insight for crafting superior customer experiences. Automation of around 60-80% of customer queries ensures that they can focus on more complex and high-precision problems. Instant personalised responses to customers, 24\u002F7, in their preferred language boost customer satisfaction and happiness.",overview:"Enterprise-ready, AI-powered customer support tool, capable of interactive human-like conversations\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90862\u002Flive_cover_art\u002Fthumb\u002F400x400_favicon_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F90862\u002Flive_cover_art\u002Fthumb2x\u002F400x400_favicon_logo.png"},categories:[at],type:j,published_at:"2021-03-26T19:13:33.000+05:30",options:{redirect_url:"https:\u002F\u002Fconversational-ai.enterprisebot.ai\u002Ffreshchat-chatbot-integration"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:32732,name:"chattermill_for_freshchat",display_name:"Chattermill for Freshchat",description:"Struggling to make sense of your customer conversations and take action? \r\n\r\nWith Chattermill your whole team gets instant access to insights hidden in customer conversations. 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Your Freshchat workflow will not change.\r\n\r\n— Chat with clients in WeChat\r\nBe closer to your customers. Give them an option to interact with you using WeChat.\r\n— Team work\r\nAll of your Freshchat agents will manage unlimited conversations from WeChat Business Account.\r\n— Freshchat interface\r\nWeChat chats get converted into conversations in Freshchat. Your Freshchat workflow will not change.",overview:"Integrate your WeChat Business Account to Freshchat in 7 minutes",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37314\u002Flive_cover_art\u002Fthumb\u002F2021_06_08_11.55.34_AM.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37314\u002Flive_cover_art\u002Fthumb2x\u002F2021_06_08_11.55.34_AM.jpg"},categories:[N,ad,M,ax],type:j,published_at:"2021-06-09T19:00:43.000+05:30",options:{redirect_url:"https:\u002F\u002Fextenery.com\u002F"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:42607,name:"landingi",display_name:rn,description:"Landingi is not only a landing page builder but a versatile tool for marketers and agencies who need to act fast. With more than 250 landing page templates and 50 pop-up templates, launching marketing campaigns gets easier than ever before.\r\n \r\nLandingi, among many features, provides you with: \r\n- a landing page builder, \r\n- a pop-up builder, \r\n- a unique AI-based heatmap generation - PageInsider™. \r\n\r\nMake use of the unique features. Create and publish landing pages. Add pop-ups and lightboxes. Choose the correct version with A\u002FB\u002Fx testing. Create smart sections. Optimize your page with PageInsider's™ heatmaps. Choose integrations and automize your processes. \r\n\r\nOptimize the results and track conversions with Landingi - easy-to-use, everyday marketing platform!",overview:"With Landingi, you can build your own landing page and chat with visitors via embedded Freshchat.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70624\u002Flive_cover_art\u002Fthumb\u002Ficon_circle__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70624\u002Flive_cover_art\u002Fthumb2x\u002Ficon_circle__1_.png"},categories:[aO,ai,aD],type:j,published_at:"2021-07-13T14:21:14.000+05:30",options:{redirect_url:"https:\u002F\u002Flandingi.com\u002F?utm_source=Marketplace&utm_campaign=Referral"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:rn,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:43731,name:"zluri_for_freshchat",display_name:"Zluri For Freshchat",description:"Zluri is an enterprise SaaS Management Platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard. \r\n\r\nAs organizations grow, So do the SaaS applications used by them, and along with grows the complexity in managing the applications. The fact that anyone can sign up for a SaaS app and start using it, Sometimes keeps the IT team unaware of what apps are being in the organization. It increases security & compliance risks while leading to unnecessary spending on redundant applications & unused licenses. The traditional method of tracking all subscriptions through spreadsheets is inefficient here. Zluri provides an intelligent solution to manage all your software subscriptions.\r\n\r\nWith direct integration with Freshchat, you can easily track which users hold Freshchat licenses & how frequently they use Freshchat. You will get the usage metrics for each user on the Freshchat platform. Also, you can manage license ownership, provision Freshchat accounts for users.",overview:"Discover, Manage & Monitor Freshchat users & usage",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13734\u002Flive_cover_art\u002Fthumb\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F13734\u002Flive_cover_art\u002Fthumb2x\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png"},categories:[cH,av],type:j,published_at:"2021-08-18T17:16:57.000+05:30",options:{redirect_url:iA},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:48782,name:"zalo_freshchat_integration_by_hexasync",display_name:"Zalo OA and FreshChat Integration by HexaSync",description:"HexaSync is an integration platform developed by Beehexa for connecting Zalo Official Account (Zalo OA) and Freshdesk Messaging",overview:"HexaSync Integration Platform for connecting Zalo OA and Freshdesk Messaging",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28784\u002Flive_cover_art\u002Fthumb\u002Fbeehexa_icon_700px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F28784\u002Flive_cover_art\u002Fthumb2x\u002Fbeehexa_icon_700px.png"},categories:[N,ab,P,ad],type:j,published_at:"2022-07-14T13:57:28.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.beehexa.com\u002Fknowledge-base\u002Fzalo-oa-and-freshchat-integration-using-hexasync-platform-user-guide?utm_source=Freshwork&utm_medium=Referral+&utm_campaign=Marketplace+"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:al,productId:x,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:"Zalo OA and FreshChat Connecting",addons:a},{id:67850,name:"help_desk_migration_migration_to_freshchat",display_name:"Help Desk Migration | Data Import to Freshchat",description:"With our Help Desk Migration service, moving your customer service data to Freshchat is hassle-free. Whether you're switching from another platform or merging multiple Freshworks instances, we're here to assist you every step of the way. Our Freshchat Importer automatically transfers conversations, contacts, users, groups, notes, attachments, and custom fields from over 70 platforms, including Gmail, Zendesk, HubSpot, and Salesforce.\r\n\r\nFreshchat Migration Benefits\r\n\r\nOur Freshchat import service offers different ways to move your data, from fully automatic to fully customized. You can test it out with a free demo, where you select 20 conversations to transfer. We take care of special fields, matching agents, and keeping your data connections intact. \r\n\r\nPlus, customize the migration to fit your preferences, like moving pictures inside messages, bringing in the newest data first, and skipping attachments. If you need extra help, our support packages unlock all the options, and our concierge service can handle data mapping and running your Freshchat import. Choose between offshore and onshore migration options, each with secure access controls.\r\n\r\nGet started with Freshchat migration today!",overview:"Help Desk Migration makes Freshchat migration easy. Import from Zendesk, Intercom, or any platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05876\u002Flive_cover_art\u002Fthumb\u002FHDM_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F05876\u002Flive_cover_art\u002Fthumb2x\u002FHDM_Logo.png"},categories:[aW,P],type:j,published_at:"2023-05-19T11:09:44.000+05:30",options:{redirect_url:"https:\u002F\u002Fapp.help-desk-migration.com\u002Fmigration\u002Fcreate?utm_source=freshchat_mp&utm_medium=app&utm_campaign=freshchat"},modules:[y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:al,productId:x,account:dB,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:is,addons:a},{id:91483,name:"recurpay_subscriptions",display_name:"Recurpay Subscriptions",description:"The power of Recurpay Subscriptions inside Freshchat. Access & manage customers' subscriptions data from the comfort of the Freshchat Inbox.\r\nProvide agents with context & control to support customers.\r\n\r\nSupport agents can now view all subscriptions of a particular customer directly from the Freshchat Inbox. This visibility extends to viewing Subscriptions grouped by their status, providing a clear overview of Active, Paused, Canceled, Halted and Draft Subscriptions. This immediate access to subscription details allows agents to offer personalized support swiftly.\r\n\r\n1. View 3 most recent subscriptions of the Customer at-a-glance.\r\n\r\n2. View all subscriptions grouped by status.\r\n\r\n3. Drill down into specific subscriptions & view all Orders within a particular subscription, offering a timeline of the customer's engagement and purchase history.\r\n\r\n4. Drill down into a specific Order within a subscription, enabling agents to address queries\u002Fissues with precision.\r\n\r\nThe integration empowers support agents with the ability to take direct actions on subscriptions from the Freshchat inbox. This includes:\r\n\r\n1. Active subscriptions can be Paused \u002F Canceled, offering flexibility in managing customer needs.\r\n\r\n2. Canceled Subscriptions can be Reactivated, encouraging continued engagement and loyalty.\r\n\r\n3. Paused Subscriptions can be either Reactivated or Canceled based on customer preferences.",overview:"Manage customers' subscriptions from the Inbox with the Freshchat \u003C\u003E Recurpay Subscriptions App.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38419\u002Flive_cover_art\u002Fthumb\u002FRecurpaySubsLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38419\u002Flive_cover_art\u002Fthumb2x\u002FRecurpaySubsLogo.png"},categories:[bi,av],type:b,published_at:"2024-02-23T15:26:54.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[301603]},hostproduct_ids:[x],short_description:a,addons:a},{id:191234,name:"travelport_2",display_name:"Travelport",description:"Reduce time spent toggling between applications and focus more on resolving customer booking queries. \r\n\r\nView booking details like travel date and type within inbox. \r\n\r\nHere’s how the integration simplifies the agent experience:\r\n\r\n- Instantly access real-time travel details, improving agent efficiency and reducing response times.\r\n- Gain insights into customer preferences for personalised resolution. \r\n- Check traveller details, booking date and type.\r\n\r\nEmpower your support team with the powerful combination of Travelport and Freshchat.",overview:"Enable agents to access booking details and provide quicker resolutions within Conversation Inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F432191\u002Flive_cover_art\u002Fthumb\u002FidPb4G2Y4c_1721279352842%201.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F432191\u002Flive_cover_art\u002Fthumb2x\u002FidPb4G2Y4c_1721279352842%201.png"},categories:[an,P,aa,M],type:b,published_at:"2024-08-01T16:09:57.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:al,productId:x,account:K,platform_details:{"1.0":[],"2.0":[426847]},hostproduct_ids:[x],short_description:a,addons:a},{id:272189,name:"ai_customer_support_agent_for_freshchat_-_my_askai",display_name:"AI Customer Support Chat Agent",description:"My AskAI is the ultimate easy-to-setup, affordable AI customer support agent for Freshchat.\r\n\r\nAI answers questions 24\u002F7, trained on all your help docs + company knowledge.\r\n\r\nSpend more time on complex queries & high-value customers & less time on tier-1 support.\r\n\r\n⬇️ Businesses adopting My AskAI see their “human” support tickets fall by 70%.\r\n\r\n\r\n✨ CREATE YOUR AI AGENT IN 10 MINS ✨\r\n\r\n1. Sign up ➡️ https:\u002F\u002Fmyaskai.com (free 30-day trial, no card required)\r\n\r\n2. Train with your help docs\u002Fknowledge base\r\n\r\n3. Connect your Freshchat account\r\n\r\n4. …you’re done!\r\n\r\n\r\n✨ HOW DOES IT WORK? ✨\r\n\r\nYour AI agent\u002Fchatbot is your 1st line of support (using OpenAI’s ChatGPT tech) — answering \u003E80% of questions accurately using only the knowledge you give it.\r\n\r\nYour AI agent can draft replies for your agents, or reply and chat directly with your customers.\r\n\r\nYou can adapt replies to your style\u002Ftone & keep the essence of your brand using “Custom instructions”.\r\n\r\nIf a customer needs to speak to a person, they just ask & are passed to your agents, all within Freshchat.\r\n\r\nFun fact: We’re 10x cheaper than Intercom’s Fin and Zendesk's AI agents.\r\n\r\n\r\n✨ KEY FEATURES ✨\r\n\r\n- Sync Knowledge\u002FWebsites: Add knowledge from Freshdesk, Zendesk, Intercom, websites or one of 9 other sources, updated automatically\r\n\r\n- Knowledge Improvement: Identify gaps in documentation & use AI to fill them\r\n\r\n- Multilingual\u002FLocalization: Respond in 96 languages with auto-language detection + localization\r\n\r\n- Analytics + Insights: Understand what customers are asking\r\n\r\n- Alerting + Monitoring: Notifications of new\u002Ftrending topics\r\n\r\n- Slack + Microsoft Teams: An internal chatbot for your employees\r\n\r\n- Customer Data APIs: Improve performance by feeding in personalized customer data\r\n\r\n\r\n✨ EVEN MORE ✨\r\n\r\nMy AskAI also offers:\r\n\r\n- Automated Freshchat ticket tagging\r\n\r\n- Automated Freshdesk ticket replies — AI agent for Freshdesk\r\n\r\n- AI Copilot Chrome Extension\r\n\r\n\r\n✨ TRY TODAY: 30-day free trial (no card required) & watch your support tickets fall away… \u003C\u003C",overview:"Affordable AI customer support agent for Freshchat. Setup in 15 mins.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F981272\u002Flive_cover_art\u002Fthumb\u002Fmaa%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F981272\u002Flive_cover_art\u002Fthumb2x\u002Fmaa%20logo.png"},categories:[at,N,ad,aa,M,ax],type:j,published_at:"2025-01-17T00:04:57.000+05:30",options:{redirect_url:"https:\u002F\u002Fmyaskai.com\u002Fai-agent-integration\u002Ffreshchat?utm_source=freshchat-marketplace"},modules:[r,y,aE,aI],supported_modules:[y,aE,aI],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,productName:al,productId:x,account:qa,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[x],short_description:a,addons:a},{id:20740,name:"freshdesk-for-freshcaller",display_name:"Freshdesk",description:"When an agent receives a call from a customer, this integration displays all the customer details based on the phone number or email address of the requester from Freshdesk on the right side of the Freshcaller interface.",overview:"Displays Freshdesk contact information in Freshcaller.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04702\u002Flive_cover_art\u002Fthumb\u002Ffreshdesk.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04702\u002Flive_cover_art\u002Fthumb2x\u002Ffreshdesk.jpg"},categories:[Q,O],type:b,published_at:"2020-01-08T11:12:07.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:br,install_count:2570,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[51000,86560,120406]},hostproduct_ids:[j],short_description:a,addons:a},{id:20005,name:"freshservice-for-freshcaller",display_name:"Freshservice-Freshcaller Sync",description:"When an agent receives a call from an employee, this integration will pull all the requester details based on the phone number or email address of the requester from Freshservice. The agent can then view those details on the right side of the Freshcaller interface.",overview:"Display Freshservice requester information inside Freshcaller",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50002\u002Flive_cover_art\u002Fthumb\u002Ffreshsericelogo400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50002\u002Flive_cover_art\u002Fthumb2x\u002Ffreshsericelogo400.png"},categories:[aC,ab,P],type:b,published_at:"2024-05-29T17:43:32.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:fA,ratings_count:g,install_count:458,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[48553,383502]},hostproduct_ids:[j],short_description:a,addons:a},{id:20061,name:"freshsales_1",display_name:bF,description:"Get customer information from Freshsales in your Freshcaller account.\r\n\r\n 1. Save valuable time and reduce your multitasking woes with all your Freshsales CRM info available in your Freshcaller dashboard.\r\n\r\n 2. Customer information, such as lead and contact details, are automatically synchronized with Freshcaller in an attempt to bring your sales and support teams closer.\r\n\r\n3. Create Freshsales leads\u002Fcontacts instantly from your Freshcaller dashboard.",overview:"The Freshsales app lets you handle all your sales-related troubles right from Freshcaller.\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16002\u002Flive_cover_art\u002Fthumb\u002Ffc_fs.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16002\u002Flive_cover_art\u002Fthumb2x\u002Ffc_fs.png"},categories:[Y,az],type:b,published_at:"2020-01-21T10:44:13.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:334,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[48729,64325]},hostproduct_ids:[j],short_description:a,addons:a},{id:42206,name:"routing_automation_rules_-_freshdesk",display_name:"Routing Automation Rules - Freshdesk",description:"With this app, you can make sure every call is routed to the agent that has the most context on the customer’s issue. You can also give more importance to customers’ that have a high priority issue on Freshdesk. An application that lets you route the calls based on ticket fields and ticket details on Freshdesk. You can only route the inbound calls and transfer them to the right agent, group, or any call flow automatically.\nA few things you can do with this app\nRoute calls to the agent that’s handling the customer’s issue on Freshdesk\nHave the customer enter their ticket ID, and route based on the ticket properties\nRoute calls to different teams based on the caller’s contact properties.",overview:"For any incoming call: set the routing rules and manage call flows based on Freshdesk's contact.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60224\u002Flive_cover_art\u002Fthumb\u002Fpublic_app_logo__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60224\u002Flive_cover_art\u002Fthumb2x\u002Fpublic_app_logo__1_.png"},categories:[aa,M,ax],type:b,published_at:"2021-07-13T18:12:15.000+05:30",options:a,modules:[r,bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:qO,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[118203]},hostproduct_ids:[j],short_description:a,addons:a},{id:30967,name:"bulk_delete_recordings",display_name:"Bulk Delete Recordings",description:"Freshcaller’s bulk delete recordings app allows you to:\r\n\r\n1) Delete call recording older than 30 days, 60 days, or from the beginning.\r\n2) Schedule and set recurring rules to delete recordings based on a custom date\u002Ftime range.\r\n3) Receive notifications on the status of deletion.",overview:"Delete multiple call recordings from your Freshcaller account in bulk.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76903\u002Flive_cover_art\u002Fthumb\u002Flogobulkdelete.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F76903\u002Flive_cover_art\u002Fthumb2x\u002Flogobulkdelete.png"},categories:[M,ac],type:b,published_at:"2020-09-15T18:53:24.000+05:30",options:a,modules:[r,bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fm,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[79995,111166,114788]},hostproduct_ids:[j],short_description:a,addons:a},{id:21141,name:"shopify_1",display_name:"Shopify Integration for Freshcaller",description:"Step up your customer support by integrating your Shopify store with Freshcaller. Developed by Codup.io, this integration brings in information about your customers’ current orders and order history, right where you need them the most: on your Freshcaller screen. So, if an existing customer calls you, you can get all the information about the contact’s order history with your company without having to switch tabs and having to search anywhere else. The App fetches information against the contact’s phone number. That means you can fetch all the information right when you receive a call from the customer. If the customer’s phone number is in your records on Shopify store, the app will pull in information about their order history. With this integration installed, you can deliver a top-notch customer service by simply having all the information you need about the contact’s order history with your company. Agents and Administrators can also perform quick actions like cancellations & refunds from the call window directly, eliminating the need for switching between tabs.",overview:"Freshdesk Contact Center integration with Shopify, a customer service solution built for a B2C",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14112\u002Flive_cover_art\u002Fthumb\u002Fshopify_logo_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14112\u002Flive_cover_art\u002Fthumb2x\u002Fshopify_logo_01.png"},categories:[au,aB],type:b,published_at:"2020-03-30T12:49:12.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eT,productName:aP,productId:j,account:bC,platform_details:{"1.0":[],"2.0":[52154,87818,128241,136316]},hostproduct_ids:[j],short_description:a,addons:a},{id:20404,name:"pipedrive_2",display_name:rh,description:"The Pipedrive app allows you to view complete customer information including details of caller, associated deals, leads, and activities (Today’s & Future). Call details would also be passed back to Pipedrive by creating activities based on configured mapping rules.\r\nThe primary features of the app are:\r\n- Configure Pipedrive Activity creation rules for Incoming and Outgoing calls.\r\n- Create Activity with relevant call details like Caller ID, Notes, Duration, Agent Details, Recording link (if present), call transfer details(if transferred)\r\n- Automatically create a contact in Pipedrive when contact does not exist.\r\n- Create a new Deal, Lead, Organization from Freshcaller.\r\n- Make the most of the Pipedrive app to gather all customer information and provide personalized and targeted customer support.\r\n- Increases agent productivity.",overview:"Integration provides relevant Pipedrive information of a customer to agent while on a call.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40402\u002Flive_cover_art\u002Fthumb\u002FlogoChanged.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40402\u002Flive_cover_art\u002Fthumb2x\u002FlogoChanged.png"},categories:[Y,ak,ab,P,bd],type:b,published_at:"2019-12-24T13:58:11.000+05:30",options:a,modules:[bv,aF,aJ],supported_modules:[bv,aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:iN,productName:aP,productId:j,account:bf,platform_details:{"1.0":[],"2.0":[49877,74512]},hostproduct_ids:[j],short_description:a,addons:a},{id:21118,name:"freshcaller_with_woocommerce_integration",display_name:"Freshcaller With WooCommerce Integration",description:"Step up your customer support by integrating your WooCommerce store with Freshcaller phone system. Developed by Codup.io, this app brings in information about your customers’ current orders and order history, right where you need the most: on your Freshcaller screen. \r\nSo, if an existing customer calls you, you can get all the information about the contact’s order history with your company without having to switch tabs and having to search anywhere else. \r\nBesides viewing information, you also get the option to refund or cancel orders right from Freshcaller. \r\nWith this app installed, you can deliver top-notch customer service by simply having all the information you need about the contact’s order history with your company.",overview:"Freshcaller integration with Woocommerce helps agents view information related to customer orders.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81112\u002Flive_cover_art\u002Fthumb\u002F5d.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81112\u002Flive_cover_art\u002Fthumb2x\u002F5d.png"},categories:[au,aB],type:b,published_at:"2020-03-17T15:11:19.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eK,productName:aP,productId:j,account:"Codupio",platform_details:{"1.0":[],"2.0":[52080,76522]},hostproduct_ids:[j],short_description:a,addons:a},{id:23449,name:"magento_2_5",display_name:"Magento 2 for Freshcaller",description:"This Magento 2 app makes customer support easier by giving you the ability to view your customer's personal and order information from Magento during ongoing and incoming calls. You can also create a new customer if it doesn't exist and cancel existing orders.\r\n\r\nShould you need more information about an order, clicking on an order ID will render order information as a popup right inside your inbox. You still have a link to view extended order information on your Magento store.\r\n\r\nAfter you install the app, you should see a Magento widget right inside the following sections:\r\n1. Incoming call notification card\r\n2. Contact conversation card\r\n3. Widget call notification card (in third party apps like Freshdesk)\r\n4. Widget contact conversation card (in third party apps like Freshdesk)",overview:"Magento 2 app lets you view and manage contact's orders during and after calls.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94432\u002Flive_cover_art\u002Fthumb\u002Fm2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94432\u002Flive_cover_art\u002Fthumb2x\u002Fm2.png"},categories:[au,aB],type:b,published_at:"2023-04-26T11:05:02.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dJ,productName:aP,productId:j,account:bw,platform_details:{"1.0":[],"2.0":[58348]},hostproduct_ids:[j],short_description:a,addons:a},{id:21221,name:"bigcommerce_2",display_name:kl,description:"Install the BigCommerce app for Freshcaller to access latest order information while on call with customers, so you can provide faster and more contextual support. You can configure the app to link upto two BigCommerce stores. Based on the callers’ phone number, orders will be searched in both the stores. \r\nThe primary benefits of BigCommerce app for Freshcaller are:\r\n•\tAvoid switching between two apps while handling calls.\r\n•\tAnalyse customers’ buying patterns over time by viewing their order history.\r\n•\tImprove agent productivity.",overview:"Provide personalized support by viewing customers’ order details while on call.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12212\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12212\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[au,aB],type:b,published_at:"2020-03-25T17:18:49.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cq,productName:aP,productId:j,account:bf,platform_details:{"1.0":[],"2.0":[52421]},hostproduct_ids:[j],short_description:a,addons:a},{id:53027,name:"injixo_1",display_name:"injixo for Freshcaller",description:hF,overview:hG,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72035\u002Flive_cover_art\u002Fthumb\u002Finjixo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72035\u002Flive_cover_art\u002Fthumb2x\u002Finjixo%20400x400.png"},categories:[aa,M,O],type:b,published_at:"2024-06-20T13:38:17.000+05:30",options:a,modules:[r,bv,cf],supported_modules:[bv,cf],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:g,ratings_count:h,install_count:df,productName:aP,productId:j,account:hH,platform_details:{"1.0":[],"2.0":[161680,168361,185724,209818,227597,239151,258555,272721,297650,405185]},hostproduct_ids:[j],short_description:"WFM for Freshdesk Contact Center",addons:a},{id:32317,name:"voicebase_pci_redaction_app",display_name:"Voicebase PCI Redaction App",description:"The Voicebase PCI Call Redaction app helps in redacting the call recordings. \r\n\r\nAny sensitive information like a Credit card number or Social Security number that is shared by the customer on the call will be redacted and the recording updated by the Freshcaller will be a redacted audio. \r\n\r\nTo use this app, you must have an approved Voicebase account and sign up for the same at the link here. \r\n\r\nhttps:\u002F\u002Fwww.voicebase.com\u002F\r\n\r\nOnce you install the app, you will be able to choose the type of redaction you need between PCI and SSN or both. \r\n\r\nThe call records stored in the Freshcaller Account will have the redacted audio in it.\r\n\r\nYou can refer to the solution article for more details : https:\u002F\u002Fsupport.freshcaller.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000003084-using-the-voicebase-pci-redaction-app",overview:"The app will help in redaction of PCI and SSN through Voicebase. ",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71323\u002Flive_cover_art\u002Fthumb\u002FPCIlogo1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F71323\u002Flive_cover_art\u002Fthumb2x\u002FPCIlogo1.png"},categories:[cT,ct,a$],type:b,published_at:"2020-10-20T13:25:25.000+05:30",options:a,modules:[r,bv],supported_modules:[bv],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dx,productName:aP,productId:j,account:ro,platform_details:{"1.0":[],"2.0":[83927]},hostproduct_ids:[j],short_description:a,addons:a},{id:20062,name:"zohocrm_1",display_name:hv,description:"Get customer information from Zoho CRM into your Freshcaller account.\r\n\r\n1. Save valuable time and reduce your multitasking woes with all your Zoho CRM info showing up in your Freshcaller dashboard.\r\n\r\n 2. Customer information from Zoho CRM such as lead and contact details are all automatically synced with Freshcaller.\r\n\r\n3. Ability to create Zoho CRM leads from Freshcaller.",overview:"Zoho CRM app handles all your sales-related troubles from the comfort of your phone system.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26002\u002Flive_cover_art\u002Fthumb\u002Fzoho_crm_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26002\u002Flive_cover_art\u002Fthumb2x\u002Fzoho_crm_icon.png"},categories:[Y,az],type:b,published_at:"2020-01-08T14:35:29.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dg,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[48733]},hostproduct_ids:[j],short_description:a,addons:a},{id:39606,name:"salesforce_v2_39606",display_name:"Salesforce for Freshcaller(Classic)",description:"The App helps you view your Salesforce contacts and latest tasks information from within the Freshcaller app. It also creates tasks within your SalesForce Sales cloud & Service cloud accounts under the contacts\u002FAccounts\u002FLeads\u002FOpportunity\u002FCase based on your app configuration. \r\n\r\nHaving your Freshcaller integrated with Salesforce Sales & Service cloud enables you to do the following within your Freshcaller account itself:\r\n\r\n1. Access contact information such as contact name, Account name during an outgoing call or an incoming call\r\n2. Access the last five tasks or activity details you have with the customer you’re talking to. Also, create\u002Fschedule appointments (applicable only in Salesforce Sales cloud) \r\n3. The App Creates tasks in SalesForce accounts under Contacts\u002FAccounts\u002FLeads.\u002FOpportunity\u002Fcase based on your app configuration post incoming, outgoing and missed calls events in Freshcaller. \r\n4. Navigate to your Salesforce account directly from your Freshcaller account on a tap of a button",overview:"View Salesforce customers’ contact information in Freshcaller, create tasks under Salesforce record.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60693\u002Flive_cover_art\u002Fthumb\u002Fsalesforces-my.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60693\u002Flive_cover_art\u002Fthumb2x\u002Fsalesforces-my.png"},categories:[Y,ak],type:b,published_at:"2024-01-31T16:24:02.000+05:30",options:a,modules:[bv,aF,aJ],supported_modules:[bv,aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cB,productName:aP,productId:j,account:ci,platform_details:{"1.0":[],"2.0":[107978,294622]},hostproduct_ids:[j],short_description:a,addons:a},{id:46747,name:"pcipal_payments_app",display_name:"PCI Pal Payments App",description:"The PCI Pal app lets customers enter their confidential payment information while ensuring no sensitive payment card data is seen or heard by the agent or exposed to the contact centre infrastructure.\n\nPCI Pal utilises DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).\n\nUse PCI Pal app with Freshcaller to:\n\n• Give customer peace of mind\n• Reduce the scope of PCI DSS\n• Reduce AHT (Average Handling Time)\n• Reduce pressure on Agents\n• Increase payment success",overview:"The PCI Pal app allows customers to make secure payments during an ongoing call in Freshworks",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74764\u002Flive_cover_art\u002Fthumb\u002FUntitled%20design%20%286%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74764\u002Flive_cover_art\u002Fthumb2x\u002FUntitled%20design%20%286%29.png"},categories:[ct,bt,av,a$],type:b,published_at:"2022-07-08T10:16:48.000+05:30",options:a,modules:[r,aF],supported_modules:[aF],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:by,productName:aP,productId:j,account:ro,platform_details:{"1.0":[],"2.0":[136030]},hostproduct_ids:[j],short_description:a,addons:a},{id:19669,name:"dynamics_crm_2",display_name:lu,description:"You can integrate your Microsoft Dynamics CRM software’s online account with Freshcaller. Installing the Dynamics CRM app for Freshcaller will let you access the Dynamics CRM data within Freshcaller as well as in the Freshcaller widgets on the Freshdesk product. \r\n\r\nBenefits of using this CRM integration:\r\n 1. Get more context regarding the problem based on the contact's information from Dynamics CRM. Make your answers more personal.\r\n2. Differentiate if the user is just a contact or a lead and provide access details, lead data and much more, right from the Freshcaller app placeholders. All the data you need to answer the problem are available right inside your helpdesk.\r\n3. Create a contact or lead in Dynamics CRM based on the contact's information from Freshcaller.\r\n4. Phone call activities will be created in Dynamics CRM whenever the contact or lead is created from Freshcaller based on the phone call information. This helps the agent to track their customers based on the phone call activities.",overview:lv,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96691\u002Flive_cover_art\u002Fthumb\u002FLogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96691\u002Flive_cover_art\u002Fthumb2x\u002FLogo.png"},categories:[Y,az],type:b,published_at:"2020-01-02T12:29:43.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:aP,productId:j,account:cr,platform_details:{"1.0":[],"2.0":[47550]},hostproduct_ids:[j],short_description:a,addons:a},{id:20375,name:"infusionsoft_crm_2",display_name:kA,description:"This integration allows teams to easily access contacts, companies, opportunities, orders, and tags with information from Infusionsoft CRM within Freshcaller through this app.\r\n\r\nOnce installed agents can perform the following tasks without leaving Freshcaller: \r\n\r\n* Access Infusionsoft CRM contacts, companies, opportunities, orders and tags\r\n* View opportunities associated with a contact\r\n* View tags associated with a contact",overview:"Integrate Infusionsoft with Freshcaller to view relevant details about customers inside Freshcaller.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57302\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F57302\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,ba],type:b,published_at:"2023-09-13T14:24:09.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:aP,productId:j,account:rp,platform_details:{"1.0":[],"2.0":[49682]},hostproduct_ids:[j],short_description:a,addons:a},{id:46712,name:"sqs_2",display_name:gd,description:ra,overview:ge,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21764\u002Flive_cover_art\u002Fthumb\u002F259353_app_copy_queue_services_sqs_icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21764\u002Flive_cover_art\u002Fthumb2x\u002F259353_app_copy_queue_services_sqs_icon.png"},categories:[ab,P],type:b,published_at:"2021-11-22T11:00:32.000+05:30",options:a,modules:[r,bv],supported_modules:[bv],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:aP,productId:j,account:K,platform_details:{"1.0":[],"2.0":[135922]},hostproduct_ids:[j],short_description:a,addons:a},{id:20377,name:"zendesk_sell",display_name:"Zendesk Sell",description:"This integration allows teams to easily access contacts, deals, and tags with information from Zendesk Sell within Freshcaller through this app.\r\n\r\nOnce installed agents can perform the following tasks without leaving Freshcaller: \r\n\r\n* Access Zendesk Sell contacts, deals, and tags\r\n* View deals associated with a contact\r\n* View tags associated with a contact",overview:"Integrate Zendesk Sell with Freshcaller to view relevant details about customers inside Freshcaller.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77302\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77302\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[Y,az],type:b,published_at:"2023-09-13T14:24:21.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:aP,productId:j,account:rp,platform_details:{"1.0":[],"2.0":[49688]},hostproduct_ids:[j],short_description:a,addons:a},{id:22499,name:"pipelinedeals_crm_1",display_name:"Pipelinedeals CRM",description:"The Pipelinedeals app allows you to view the complete information of a caller. If no contact is found in Pipelindeals CRM, agents can simply create one with a single click. \r\n\r\nOnce the app is installed, agents can perform the following tasks:\r\n\r\n1. Access the contacts, status, and recent activities of the caller present in Pipelinedeals CRM. Plus view deals associated with a contact.\r\n\r\n2. Create a new contact or lead in Pipelinedeals CRM based on the contact's information from Freshcaller.\r\n\r\n3. Add an appointment for the contact or lead in Pipelinedeals CRM within Freshcaller itself.",overview:"The Pipelinedeals app allows you to view the complete information of a customer in Freshcaller.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99422\u002Flive_cover_art\u002Fthumb\u002Fpd_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F99422\u002Flive_cover_art\u002Fthumb2x\u002Fpd_logo.png"},categories:[Y,ak,az],type:b,published_at:"2020-02-24T17:43:20.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:aP,productId:j,account:"outstrip",platform_details:{"1.0":[],"2.0":[56022,59446]},hostproduct_ids:[j],short_description:a,addons:a},{id:23324,name:"frontapp_integration",display_name:"FrontApp Integration",description:"This app lets an agent view details of a calling customer from FrontApp. Details can be member name, email, recent conversation subject. If the customer is not present in FrontApp, it will allow you to add contact in FrontApp from here itself.",overview:"Show member details from FrontApp corresponding to a call",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42332\u002Flive_cover_art\u002Fthumb\u002Ffrontapp_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42332\u002Flive_cover_art\u002Fthumb2x\u002Ffrontapp_logo.png"},categories:[bZ,P],type:b,published_at:"2020-03-26T14:56:35.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:aP,productId:j,account:rq,platform_details:{"1.0":[],"2.0":[58012]},hostproduct_ids:[j],short_description:a,addons:a},{id:20626,name:"copper_crm",display_name:"Copper CRM",description:"The Copper CRM app allows you to view complete information including contact details of the caller, associated opportunities and activities. If there is no Copper CRM entry for that customer, agents can simply create one with a single click. \r\n\r\nPrimary features of the app are:\r\n\r\n1. The ‘Create Contact’ link creates a new contact inside Copper CRM.\r\n2. Create a new opportunity in Copper CRM using ‘Create Opportunity’ link.\r\n3. Create activities on call end with details of Caller ID, Notes, Call duration, Type of the call.\r\n4. Make the most of the Copper CRM app to gather caller information and provide personalized and targeted customer support.",overview:"View caller’s details contained in Copper CRM within Freshcaller.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62602\u002Flive_cover_art\u002Fthumb\u002Fcopper_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F62602\u002Flive_cover_art\u002Fthumb2x\u002Fcopper_logo.png"},categories:[Y,ba,bZ,P,bd],type:b,published_at:"2020-03-10T12:05:44.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:aP,productId:j,account:bf,platform_details:{"1.0":[],"2.0":[50515]},hostproduct_ids:[j],short_description:a,addons:a},{id:23321,name:"agilecrm_integration",display_name:"AgileCRM Integration",description:"This app lets an agent view details of a calling customer from AgileCRM. Details can be member name, email, recent deal, recent deal amount etc. If the customer is not present in AgileCRM, it will allow you to add contact in AgileCRM from here itself.",overview:"Show member details from AgileCRM corresponding to a call",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12332\u002Flive_cover_art\u002Fthumb\u002Fagile_crm_png.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12332\u002Flive_cover_art\u002Fthumb2x\u002Fagile_crm_png.png"},categories:[Y,az],type:b,published_at:"2020-04-24T13:41:38.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:aP,productId:j,account:rq,platform_details:{"1.0":[],"2.0":[58005]},hostproduct_ids:[j],short_description:a,addons:a},{id:20819,name:"nimble_crm_1",display_name:"NIMBLE CRM",description:"If you want to view customer details from Nimble or create a new contact in Nimble while on a call, you now can with the help of the Nimble-Freshcaller integration app.\r\n\r\nPrimary features of the app are:\r\n\r\n1. Retrieve contact details of Nimble customers and see it in an interactive widget in Freshcaller.\r\n2. View latest ‘Notes’ from Nimble associated with the contact to gain more context while on a call with a customer.\r\n3. Create ‘Notes’ on call end with details of Caller ID, Notes, Call duration, Type of the call in Nimble.\r\n4. Create a new Nimble entry without switching between apps.\r\n5. Increases agent productivity.",overview:"The integration provides relevant caller information from Nimble to an agent while on a call.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91802\u002Flive_cover_art\u002Fthumb\u002Fnimble_logo_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91802\u002Flive_cover_art\u002Fthumb2x\u002Fnimble_logo_.png"},categories:[Y,ak,az],type:b,published_at:"2020-03-10T12:04:37.000+05:30",options:a,modules:[aF,aJ],supported_modules:[aF,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:aP,productId:j,account:bf,platform_details:{"1.0":[],"2.0":[51183]},hostproduct_ids:[j],short_description:a,addons:a},{id:39421,name:"zapier-for-freshcaller",display_name:"Zapier for Freshcaller",description:"Zaps use an action in Freshcaller as a trigger to perform an action in another app. Make your own Zap to connect Freshcaller with the other apps you use.\n\n1. Zapier is a tool to connect two apps and make them work together. To connect the apps, you need to create a,\n2. Zap: Combination of an input and the desired output as a result of the input.\n3. Trigger: The input of the Zap, which initiates any process.\n4. Action: The result or output that takes place because of the input.\n\nExtend the capabilities of your Cloud phone software and improve automation.",overview:"With this integration, you can integrate Freshcaller to your Zapier account and create Zaps.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12493\u002Flive_cover_art\u002Fthumb\u002Fimage__2_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12493\u002Flive_cover_art\u002Fthumb2x\u002Fimage__2_.png"},categories:[M,ac],type:j,published_at:"2021-04-21T10:23:59.000+05:30",options:{redirect_url:"https:\u002F\u002Fzapier.com\u002Fapps\u002Ffreshcaller\u002Fintegrations"},modules:[bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aP,productId:j,account:"arbaan2",platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[j],short_description:a,addons:a},{id:43732,name:"zluri_for_freshcaller",display_name:"Zluri For Freshcaller",description:"Zluri is an enterprise SaaS Management Platform for IT teams. It enables IT teams to discover, manage, secure, and comply across multiple SaaS applications, all from a single dashboard. \r\n\r\nAs organizations grow, So do the SaaS applications used by them, and along with grows the complexity in managing the applications. The fact that anyone can sign up for a SaaS app and start using it, Sometimes keeps the IT team unaware of what apps are being in the organization. It increases security & compliance risks while leading to unnecessary spending on redundant applications & unused licenses. The traditional method of tracking all subscriptions through spreadsheets is inefficient here. Zluri provides an intelligent solution to manage all your software subscriptions.\r\n\r\nWith direct integration with Freshcaller, you can easily track which users hold Freshcaller licenses, how frequently they use Freshcaller. You will get the usage metrics for each user on the Freshcaller platform. Also, you can manage license ownership, provision Freshcaller accounts for users.",overview:"Discover, Manage & Monitor Freshcaller Users & Usage",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23734\u002Flive_cover_art\u002Fthumb\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F23734\u002Flive_cover_art\u002Fthumb2x\u002F6c3accaa_4b14_4454_9e17_ac658414bb26.png"},categories:[ap,fw,aa,M],type:j,published_at:"2021-08-18T17:16:43.000+05:30",options:{redirect_url:iA},modules:[bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aP,productId:j,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[j],short_description:a,addons:a},{id:49391,name:"f785_3",display_name:iG,description:iH,overview:iI,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19394\u002Flive_cover_art\u002Fthumb\u002FMy_Post__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19394\u002Flive_cover_art\u002Fthumb2x\u002FMy_Post__1_.png"},categories:[N,an,P,aj,aa,M,$],type:j,published_at:"2022-01-31T21:42:49.000+05:30",options:{redirect_url:iJ},modules:[bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aP,productId:j,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[j],short_description:a,addons:a},{id:74398,name:"fieldproxy_-_field_team_management_solutions-for-freshcaller",display_name:qF,description:qG,overview:qH,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89347\u002Flive_cover_art\u002Fthumb\u002FLogo-Frame-40x40.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89347\u002Flive_cover_art\u002Fthumb2x\u002FLogo-Frame-40x40.png"},categories:[cu,bj,M,bA],type:j,published_at:"2023-06-26T09:51:26.000+05:30",options:{redirect_url:qI},modules:[bv,aF,cJ,cf,aJ],supported_modules:[bv,aF,cJ,cf,aJ],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aP,productId:j,account:oe,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[j],short_description:qJ,addons:a},{id:50466,name:"freshmarketer_for_shopify",display_name:jj,description:"Customised for Shopify, the solution helps you increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges and nurture customers across multiple channels. \r\n\r\n1. Get more of the right customers, across multiple channels\r\nAttract customers and engage with them on channels of choice. Target the right buyers with relevant messages across multiple channels like email, SMS, chat, WhatsApp, and social from within the solution.\r\n2. Have meaningful conversations to drive engagement\r\nUnderstand buyer intent, segment based on activity\u002Fbehavior, run personalized campaigns to greet visitors or return customers & convert leads faster, with 1:1 real-time conversations on live chat\r\nand bots.\r\n3. Ready to use in minutes\r\nShopify friendly onboarding & playbooks to get up and running with a few clicks and bring in revenue from Day 1.\r\n4. Drive revenue round the clock with powerful automations\r\nPromote offers, prevent cart abandonment, upsell and cross sell with ready-to-use automations. Save time and help scale & grow the business, even with a lean team.",overview:"Connect to your Shopify store and engage with customers across multiple channels",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66405\u002Flive_cover_art\u002Fthumb\u002FShopify%20icons.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66405\u002Flive_cover_art\u002Fthumb2x\u002FShopify%20icons.png"},categories:[au,aB,bH],type:b,published_at:"2024-07-10T18:49:23.000+05:30",options:a,modules:[r,s,y],supported_modules:[s,y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:x,ratings_count:de,install_count:1654,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[149105,149822,149954,152757,152955,164350,164890,165004,165461,166688,170739,175302,179322,180609,184784,191248,198666,200774,202903,205617,212871,217617,241274,250773,264994,338192,387877,415582]},hostproduct_ids:[t],short_description:a,addons:a},{id:42962,name:"calendly_events_for_crm",display_name:"Calendly Events for CRM",description:"Schedule Calendly meetings from the Freshworks CRM\r\n\r\nFeatures:\r\n1. Create and schedule new meetings for your contacts in Freshworks.\r\n2. View the booked Calendly meetings inside your Freshworks contacts.\r\n3. Cancel and Reschedule the meetings from the Freshworks.\r\n4. View all your upcoming and past meetings from the Freshworks Navigation menu.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KlgaIlFlxcZHan",overview:"Schedule, reschedule and cancel the Calendly events from the Freshworks CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26924\u002Flive_cover_art\u002Fthumb\u002Fcalendly_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F26924\u002Flive_cover_art\u002Fthumb2x\u002Fcalendly_logo.png"},categories:[aa,M],type:b,published_at:"2021-10-05T17:28:48.000+05:30",options:a,modules:[r,s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:fB,ratings_count:br,install_count:966,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[121157,161857]},hostproduct_ids:[t],short_description:a,addons:a},{id:66969,name:"woocommerce_integration_1",display_name:"WooCommerce",description:"Designed for WooCommerce, the solution helps you increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges and nurture customers across multiple channels.\r\n\r\nGet more of the right customers across multiple channels\r\nConnect with customers on their preferred channels, such as email, SMS, chat, WhatsApp, and social media. You can create targeted campaigns that reach the right customers with relevant messages.\r\n\r\nHave meaningful conversations to drive engagement\r\nUnderstand buyer intent, segment audiences based on their purchases, behavior, and preferences or use pre-built segments such as new or returning customers, one-time purchases, abandoned carts, and more to send personalized messages that drive conversions.\r\n\r\n\r\nReady to use in minutes\r\nWooCommerce-friendly onboarding and playbooks to get up and running with a few clicks. Start bringing in revenue from Day 1.\r\n\r\nDrive revenue around the clock with powerful automations\r\nPromote offers, prevent cart abandonment, upsell, and cross-sell with ready-to-use automations. Save time and help scale & grow the business, even with a lean team.",overview:"Connect to your WooCommerce store and engage with customers across multiple channels",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96966\u002Flive_cover_art\u002Fthumb\u002FWooCommerce%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F96966\u002Flive_cover_art\u002Fthumb2x\u002FWooCommerce%20%282%29.png"},categories:[au,aB],type:b,published_at:"2024-07-17T13:11:06.000+05:30",options:a,modules:[r,s,y],supported_modules:[s,y],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:cm,ratings_count:aK,install_count:278,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[227241,233987,261440,269248,359932,423605]},hostproduct_ids:[t],short_description:a,addons:a},{id:217634,name:"linkedin_sales_navigator",display_name:qj,description:qk,overview:"Use LinkedIn's vast network and AI insights to boost seller workflows and enhance your sales strategy.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F436712\u002Flive_cover_art\u002Fthumb\u002Fimage%20%289%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F436712\u002Flive_cover_art\u002Fthumb2x\u002Fimage%20%289%29.png"},categories:[at,Y,bd,bn,bG],type:b,published_at:"2024-11-20T08:50:01.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:qN,ratings_count:j,install_count:go,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[465312]},hostproduct_ids:[t],short_description:a,addons:a},{id:62647,name:"freshworks_telephony_extension_with_aircall",display_name:ir,description:"With the Aircall integration, offer seamless conversational support to customers across modern and traditional channels. \r\n\r\nThe Aircall integration provides the following features:\r\n\r\n· Call Assignment\r\n· Missed and abandoned call\r\n· Contact Search\r\n· On-Screen Caller Information\r\n· Voicemail Recording\r\n· Call Mute\u002FUnmute\r\n· Call Recordings\r\n· Click to Dial\r\n\r\nThe Aircall integration helps you:\r\n\r\n· Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.\r\n· Boost agent productivity with complete access to customer conversations in one single thread and a single-click access to customer information.",overview:"Elevate your customer engagement via Aircall telephony integration. Only for Pro or Enterprise plan.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74626\u002Flive_cover_art\u002Fthumb\u002FAircall%20logo%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74626\u002Flive_cover_art\u002Fthumb2x\u002FAircall%20logo%20400x400.png"},categories:[N,Q,O,$],type:b,published_at:"2024-06-11T11:41:45.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:dU,ratings_count:t,install_count:fP,productName:ag,productId:t,account:"byot-apps-dev",platform_details:{"1.0":[],"2.0":[207353,229759,258422,399256]},hostproduct_ids:[t],short_description:a,addons:a},{id:41433,name:"embed_widgets",display_name:"Embed Widgets",description:"After successful app installation, agents can view the Embed Widgets app available in the navigation sidebar as a full page app.\r\n\r\nThe Embed Widgets app for Freshworks CRM brings desired information in the form of iframes into your Freshworks CRM software.\r\n\r\nThe primary benefit of using this app is it helps you have desired or relevant information readily available, right here in the Freshworks CRM navigation sidebar for easy access.\r\n\r\nThus, you can refer to the information in these widgets right in one place without much of a hassle.\r\n\r\nNote: All the iframe URLs may not be supported by the app as the iframes are restricted using sandbox attribute, Please contact techsupport@techaffinity.com for assistance.",overview:"Embed Widgets app will let you access desired iframe widgets as a full page app from the sidebar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33414\u002Flive_cover_art\u002Fthumb\u002FEW_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33414\u002Flive_cover_art\u002Fthumb2x\u002FEW_400.png"},categories:[M,ac],type:b,published_at:"2021-07-16T16:12:48.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fQ,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[115094]},hostproduct_ids:[t],short_description:a,addons:a},{id:34547,name:"chargebee_2",display_name:g$,description:"Want to boost your sales team’s productivity by leaps and bounds? Then this plugin is for you. With the Chargebee plugin, your sales agents can view the complete subscription details of a customer in the contacts, leads, accounts & deals section.\r\n\r\nGet started.\r\nFeatures:\r\n1. Viewing all Chargebee subscriptions in one place\r\n2. Fetch subscription data based on various parameters\r\n3. Multi-portal support\r\n\r\nUse Case:\r\nSetting up multiple Chargebee accounts to manage subscriptions. As a service provider, there could be single or multiple subscriptions from a single customer. Fetching all subscription data of a customer is made easy through this plugin.",overview:"This Plugin helps to view the Customer’s subscription details from Chargebee right inside CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74543\u002Flive_cover_art\u002Fthumb\u002FCB.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74543\u002Flive_cover_art\u002Fthumb2x\u002FCB.png"},categories:[cH,bi,av],type:b,published_at:"2021-02-08T10:57:37.000+05:30",options:a,modules:[u,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eT,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[92034]},hostproduct_ids:[t],short_description:a,addons:a},{id:42318,name:"smartflo_for_freshworks_crm",display_name:"Smartflo for Freshsales Suite",description:"Customer experience goes far beyond the customer—it includes your processes and operations too. \n\nFreshsales is a Suite that not only streamlines your business operations but also sets your team up for success while keeping the costs down. And if you add Smartflo’s cloud communication capabilities to the mix, you deliver personalized customer service and enjoy easy scaling options. \n\nBoost overall productivity and improve your business communication in one powerful bundle. In other words, make the most of cloud technology with novel solutions like one-click-dial, call recordings and smart call logs.\n\nKey features to look forward to:\n\n\u003E Click-to-call: Enjoy hassle free one-click dialing and do away with manual errors. Also, reach out to more customers in less time.\n\n\u003EEfficient lead management: Instantly add new leads and update existing ones without any hassle. \n\n\u003E Call pop ups widgets: Never miss a beat with pop-up notifications for every incoming call. \n\n\u003E Call recordings: Easy access to all call records for quality, training and development purposes.\n\nKey benefits:\n\n\u003EBetter customer service: With Smartflo for Freshsales Suite, all customer information is handy whenever you need it. So, customer service delivery is just one tap away.\n\n\u003EGauge feedback: Customers always have some feedback to give; note it all down with hassle in the CRM’s notes section.\n\n\u003EIncreased control: With features like smart call logs, call barging and call whispering, enjoy more control over conversations and drive them towards great customer experience.",overview:"Turn customer interactions into valuable customer experiences with Smartflo for Freshsales Suite.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81324\u002Flive_cover_art\u002Fthumb\u002Fsmartflo_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81324\u002Flive_cover_art\u002Fthumb2x\u002Fsmartflo_logo.png"},categories:[N,aj,M,$,ax],type:b,published_at:"2021-09-06T11:08:15.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:x,ratings_count:h,install_count:fz,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[118618]},hostproduct_ids:[t],short_description:a,addons:a},{id:91454,name:"ringcentral_1",display_name:"RingCentral For Freshchat",description:"Utilize the RingCentral integration to deliver smooth conversational support to customers through both modern and traditional communication channels.\r\n\r\nKey features of the RingCentral integration include::\r\n\r\n· Click to Dial\r\n. Inbound call\r\n. Outbound call\r\n· On-Screen Caller Information\r\n· Call Mute\u002FUnmute\r\n· Call Recordings\u002FVoice Mail\r\n. Call merging\r\n. Call Notes \r\n\r\nThe RingCentral integration helps you:\r\n\r\n· Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.\r\n· Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.",overview:"Elevate your customer engagement via RingCentral telephony integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45419\u002Flive_cover_art\u002Fthumb\u002FRingcentral.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F45419\u002Flive_cover_art\u002Fthumb2x\u002FRingcentral.png"},categories:[N,$],type:b,published_at:"2024-11-12T16:56:03.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:bY,ratings_count:am,install_count:56,productName:ag,productId:t,account:bR,platform_details:{"1.0":[],"2.0":[301558,474341]},hostproduct_ids:[t],short_description:a,addons:a},{id:43240,name:"hippo_video",display_name:ht,description:"Boost engagement and accelerate deals by using personalized videos at every stage of the sales cycle. Record & share videos within minutes. Track prospect engagement with videos and pursue the right leads to close deals faster - all of these directly within your Freshsales Suite!\r\n\r\n- Be seen & build trust with 1 to 1 prospecting videos\r\n- Delight prospects with completely customizable video sales pages\r\n- No shows? No problem. Quickly record your screen and share micro demo videos\r\n- Add CTAs and calendar links to let prospects book meeting directly from the video\r\n- Nurture leads effectively with personalized videos in Journey emails & campaigns \r\n- Boost engagement by adding videos to your landing pages",overview:"Bring the power of videos into your CRM; Connect and engage with prospects like never before\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04234\u002Flive_cover_art\u002Fthumb\u002FLogo_png_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F04234\u002Flive_cover_art\u002Fthumb2x\u002FLogo_png_400x400.png"},categories:[N,aj,aa,M],type:b,published_at:"2021-09-02T14:15:28.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fC,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[122176]},hostproduct_ids:[t],short_description:a,addons:a},{id:101006,name:"krispcall_1",display_name:"KrispCall",description:"KrispCall is a cloud telephony system built for modern businesses, offering enterprise-grade calling capabilities tailored to high-growth teams.\r\n\r\nWith KrispCall you can Instantly get toll-free, local numbers & mobile numbers in 100+ countries to scale globally. Natively integrate workflows by embedding omni-channel communications directly into your existing Freshsales Suite.\r\n\r\nSeamlessly log interactions with complete context by automatically syncing calls, voicemails, SMS conversations, and analytics bi-directional between tools.\r\n\r\nKey Features:\r\n\r\nClick to Call - Make and receive calls with numbers from 100+ countries directly from Freshsales.\r\n\r\nContact Sync - Sync Contacts Automatically from KrispCall to Freshsales and vice versa\r\n\r\nConversations Sync - Log Call details that you make on KrispCall onto Freshsales automatically so that you understand the context of each lead.\r\n\r\nKrispCall interlinks essential sales tools to help ambitious teams close more deals with expanded bandwidth, better data, and less repetitive work. Consolidate and accelerate growth workflows.",overview:"Make Calls and sync conversations without leaving Freshsales Suite using this KrispCall Integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F600101\u002Flive_cover_art\u002Fthumb\u002Fimage%20%284%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F600101\u002Flive_cover_art\u002Fthumb2x\u002Fimage%20%284%29.png"},categories:[N,aj,$],type:b,published_at:"2024-05-08T15:58:27.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:gO,ratings_count:hC,install_count:js,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[313948,360993,367021]},hostproduct_ids:[t],short_description:a,addons:a},{id:63085,name:"zoho_sign_for_freshsales",display_name:"Zoho Sign for Freshsales",description:"The Zoho Sign application for Freshsales helps businesses around the world expedite their sales paperwork processing with dynamic and seamless eSignature workflows. Connect your Freshsales account to Zoho Sign to send documents out for signatures quickly and securely. Manage your documents and track their progress in real-time directly from the hub of your Freshsales.",overview:"Get your contracts and sales paperwork signed directly from the comfort of your Freshsales hub.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58036\u002Flive_cover_art\u002Fthumb\u002Fzohosign.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F58036\u002Flive_cover_art\u002Fthumb2x\u002Fzohosign.png"},categories:[dF,ai,cE],type:b,published_at:"2023-04-07T12:49:57.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:hB,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[209422,221127]},hostproduct_ids:[t],short_description:"Automate sales esignature workflows",addons:a},{id:65873,name:"judge_me",display_name:"Judge.me",description:"Judge.me is a review app and platform designed for online businesses, primarily e-commerce websites. It allows merchants to collect, manage, and display product reviews and ratings from their customers. You can integrate the platform with popular e-commerce platforms like Shopify, WooCommerce, and BigCommerce.\r\n\r\nWith the Freshmarketer and Judge.me integration, you can do the following:\r\n\r\nEvent tracking: Automatically capture review data (star rating) as an event for each contact on their activity timeline in Freshmarketer.\r\n\r\nPersonalized communication: Use the review data to trigger targeted emails or SMS messages, WhatsApp, and Chat tailored to each customer based on their rating and feedback.\r\n\r\nImprove customer satisfaction: Reach out to customers who leave negative reviews, address their concerns, and potentially convert their rating to a more favorable one.\r\n\r\nReward loyalty: Thank customers who leave positive reviews with coupons or discount codes, encouraging repeat purchases and fostering long-term loyalty.\r\nBoost sales and engagement: Utilize customer review data to create personalized marketing campaigns, ultimately driving more sales and improving overall customer engagement.\r\n\r\nGain insights: Analyze customer review trends and feedback to better understand your audience and improve your products, services, and overall shopping experience.\r\n\r\nEnhance reputation: Proactively manage and improve your online reputation by addressing negative reviews and highlighting positive ones, building trust with potential customers.\r\n\r\nView customer reviews: Access all the latest reviews made by the customer right next to your chat inbox. Get a detailed view of the product review of the customer along with the average product review\r\n\r\nCustomer insights: Know the past purchase experience of the customer by viewing the average of all of their reviews.",overview:"Access reviews near chat inbox & sync them to Freshmarketer for more personalized campaigns",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37856\u002Flive_cover_art\u002Fthumb\u002FJudge.me%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37856\u002Flive_cover_art\u002Fthumb2x\u002FJudge.me%20400x400.png"},categories:[as,P,be,bD],type:b,published_at:"2023-05-10T09:46:15.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eK,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[222007,229213]},hostproduct_ids:[t],short_description:a,addons:a},{id:87219,name:"dialpad_1",display_name:"Dialpad",description:"Dialpad is a powerful contact center solution. It provides a web-based softphone for agents. The application offers interesting features such as:\r\n· Click to Dial\r\n. Inbound call\r\n· On-Screen Caller Information\r\n· Call Mute\u002FUnmute\r\n· Call merge\u002FTransfer.\r\n. Adding Call Notes\r\n. Adding Call recordings\r\n. Voicemail",overview:"Enhance your customer engagement through seamless integration with the Dialpad telephony",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91278\u002Flive_cover_art\u002Fthumb\u002Fdialpad%20logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91278\u002Flive_cover_art\u002Fthumb2x\u002Fdialpad%20logo.png"},categories:[N,$],type:b,published_at:"2024-01-22T16:34:47.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:dQ,productName:ag,productId:t,account:rr,platform_details:{"1.0":[],"2.0":[289666,292860]},hostproduct_ids:[t],short_description:a,addons:a},{id:43674,name:"lodago",display_name:rs,description:"The hottest appointment scheduling tool to close more deals.\r\n\r\nLooking to generate more sales? Every closed deal starts with a first meeting. Lodago is the only tool that removes all friction when scheduling appointments. Gain time, energy & money. \r\n\r\nWe provide an all round solution that truly improves the appointment scheduling process for sales, marketing, customer success and support teams.\r\n\r\nWhy use Lodago (video 0:43): https:\u002F\u002Fyoutu.be\u002Fy6uSn6WXZrk \r\n\r\nHow to use Lodago on Freshworks (video 2:36): https:\u002F\u002Fyoutu.be\u002FWNKNVNZBBWY \r\n\r\nYour email recipients book meetings in a single click directly inside their email. They select a slot from your real-time calendar. If sending an email today and your receiver opens it in a month, it will always display your up-to-date availability. It never goes out of date. All the unnecessary steps are removed to generate more meetings for you to increase your revenue. \r\n\r\nAdditionally, you can create more opportunities with our Round Robin feature by centralizing your team’s availability into a single calendar. Meetings are then automatically allocated evenly or per weighting within your team, thereby making the process much simpler and efficient by removing the need for manual work. \r\n\r\nLodago also solves the nightmares of organizing group meetings while offering more slots, by synchronizing your team’s availability into a single calendar. It automatically displays the only slots where everyone is available! With this, you can finally set up internal and external group meetings in a single click. \r\n\r\nAnd so much more is waiting for you!",overview:"Grow your revenue by removing all friction when booking meetings",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47634\u002Flive_cover_art\u002Fthumb\u002FLodago_icon.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F47634\u002Flive_cover_art\u002Fthumb2x\u002FLodago_icon.jpg"},categories:[M,ac],type:b,published_at:"2023-07-19T08:48:45.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:eR,productName:ag,productId:t,account:rs,platform_details:{"1.0":[],"2.0":[123891,147783,154671,169431]},hostproduct_ids:[t],short_description:"In-mail appointment scheduling tool",addons:a},{id:42963,name:"acuity_scheduling_for_freshworks_crm",display_name:"Acuity Scheduling for CRM",description:"Schedule your Acuity scheduling appointments from the Freshworks\r\n\r\nFeatures:\r\n1. Book an acuity scheduling appointment for your contacts in Freshworks.\r\n2. View your booked appointments inside the Freshworks contacts.\r\n3. Create a new appointment directly from your Freshworks Navigation Menu.\r\n4. View all your acuity events inside Freshworks.\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KlhvCqNt1XHh5U",overview:"Manage your Acuity Scheduling appointments within Freshworks\r\n\r\n",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36924\u002Flive_cover_art\u002Fthumb\u002FScreenshot_2021_07_21_at_5.39.59_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F36924\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_2021_07_21_at_5.39.59_PM.png"},categories:[aa,M],type:b,published_at:"2022-06-22T13:38:34.000+05:30",options:a,modules:[r,s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:cq,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[121160,168967]},hostproduct_ids:[t],short_description:a,addons:a},{id:60822,name:"ziwotest",display_name:fa,description:"ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients.\r\n\r\nZIWO connects 145+ countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.\r\n\r\nIntegrate ZIWO into your daily Freshsales to help your team work smarter and improve!\r\nSign in to your ZIWO Account, and get the most out of all ZIWO services. Talk to your clients. Simply! ZIWO Cloud Contact Center software deployed instantly. Fully API based. CRM Plugins. Connect real or virtual agents. Virtual phone number in any country.\r\n\r\nThis smooth integration enables any team to engage more with clients and helps them focus on customer support tasks, ticketing, sales, and any other interaction with customers. Agents don’t have to log in or navigate multiple interfaces anymore, now they can stay on Freshsales while ZIWO acts behind the scenes.\r\n\r\nZIWO integration with Freshsales will increase the efficiency of your agents and they will have more time for professional communication with customers.\r\n\r\nGet in touch with your prospects, improve call response, set up outbound sales & marketing campaigns & overall call center performance with seamless integration of Ziwo with Freshsales.\r\n\r\nBy using this integration, you will be able to:\r\nReceive and make outbound calls\r\nSearch for matching contacts and leads\r\nUse click-to-call feature to make outbound calls\r\nCreate new contacts \r\nView analytics to display daily performance summary\r\nChange your preferred language (English & Arabic)\r\nAutomatically add call logs for existing contacts when ending a call\r\nTransfer calls to teammates or external teams\r\nAdd and manage notes for contacts",overview:"Seamless Calling From Freshsales Via ZIWO Cloud Contact Center With Many Amazing Features!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22806\u002Flive_cover_art\u002Fthumb\u002Flogo%20400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22806\u002Flive_cover_art\u002Fthumb2x\u002Flogo%20400.jpg"},categories:[N,Q,O,$],type:b,published_at:"2023-02-01T08:32:02.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:cq,productName:ag,productId:t,account:fa,platform_details:{"1.0":[],"2.0":[199294]},hostproduct_ids:[t],short_description:a,addons:a},{id:66736,name:"shiprocket",display_name:"Shiprocket",description:"With the Freshchat-Shiprocket integration, users can perform various actions from the Freshchat inbox without having to switch applications:\r\n1. Search for recent orders in Shiprocket from Freshchat by entering the Order ID.\r\n2. View all related order details, such as estimated delivery date, shipping address, and items ordered.\r\n3. Track orders to view current shipment status and tracking ID.",overview:"Effortlessly track your Shiprocket orders and access order details.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63766\u002Flive_cover_art\u002Fthumb\u002FShiprocket_400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63766\u002Flive_cover_art\u002Fthumb2x\u002FShiprocket_400.png"},categories:[au,aB,cs],type:b,published_at:"2024-02-26T22:19:51.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:cq,productName:ag,productId:t,account:aG,platform_details:{"1.0":[],"2.0":[226063,249074,258150,308230]},hostproduct_ids:[t],short_description:a,addons:a},{id:72686,name:"b3works_for_freshsales",display_name:"B3Works For Freshsales",description:"B3Works is a softphone application based on Desktop, Mobile, and Webphone Applications that can be used by end users to carry out communication activities, such as making phone calls and chatting.\r\n\r\nB3Works CTI simplifies call management and provides Contact Center access to relevant information about callers. This information can enable your business to personalize the Customer Experience, increase efficiency and streamline Contact Center operations for customers and agents.\r\n\r\nB3Works CTI offers several features, including:\r\n- Leads Management: Generate Leads automatically when making outgoing calls, and renew Leads automatically after outgoing and incoming calls end.\r\n- Agent Status: Each Agent has a different situation, Agent can adjust the status (Available\u002FBusy\u002FAway\u002FOffline).\r\n- Auto Attendant: Personalize the customer journey and offer self-service voice options with a flexible graphical IVR solution.\r\n- Queue Management: Lots of features to optimize queue management in your contact center. Service levels, skill attribution, personalized queues, automatic callback options, etc.\r\n- Advanced Call Routing: With this feature, you can use Ring All \u002F Round Robin \u002F Skill Based \u002F Sticky Agent Routing.\r\n- Communications Hub: Monitor your call center data while an agent is on the call to make quick decisions and increase your operating efficiency.\r\n- Supervisor Tools: With dedicated tools, supervisors can access active call monitoring (call barges, call spies, whispers), and queue management, with detailed agent performance history.",overview:lB,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68627\u002Flive_cover_art\u002Fthumb\u002FLogo_B3.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F68627\u002Flive_cover_art\u002Fthumb2x\u002FLogo_B3.png"},categories:[N,aj,Q,O,$],type:b,published_at:"2023-07-24T10:41:12.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:cq,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[241515]},hostproduct_ids:[t],short_description:a,addons:a},{id:30684,name:"freshdesk_customer_success_for_freshworks_crm",display_name:"Freshsuccess for Freshworks CRM",description:"The Freshsuccess integration for Freshworks CRM empowers your sales reps with rich customer data from Freshsuccess. This information is seamlessly visualized on the:\r\n1. Deal page\r\n2. Contact page\r\n3. Account page\r\n\r\nAccount level information visualized on the Overview tab of the app includes (but not limited to):\r\n- Account health score\r\n- Stage of customer lifecycle\r\n- Latest updates or meeting notes\r\n- MRR or ARR \r\n- Renewal date\r\n- Join date\r\n- Key contacts\r\n\r\nIn addition, the Insights tab of the app shows:\r\n- In-depth health score breakdown\r\n- Top modules used by users\r\n- Top features used by users\r\nOther insights such as churn alerts, disengaged customer alerts, and much more!\r\n\r\nThe app features a fully customizable layout, allowing admins to modify and rearrange customer data shown to your sales reps.",overview:"Empower reps with account health and critical customer insights from Freshsuccess",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48603\u002Flive_cover_art\u002Fthumb\u002F02_Customer_success_brand_mark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48603\u002Flive_cover_art\u002Fthumb2x\u002F02_Customer_success_brand_mark.png"},categories:[Y,an,P,bb,az],type:b,published_at:"2023-05-29T20:39:46.000+05:30",options:a,modules:[u,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dS,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[79194,86551,92623,101423,102353,103161,114585,123644,136328,139768,145171,148375,150274,170180,189472,231439]},hostproduct_ids:[t],short_description:a,addons:a},{id:87145,name:"amazon_connect_16",display_name:"Amazon Connect",description:"Amazon Connect is a powerful contact center solution by AWS. It provides a web-based softphone for agents. The custom contact control panel (CCP) offers interesting features such as:\r\n· Click to Dial\r\n. Inbound call\r\n· On-Screen Caller Information\r\n· Call Mute\u002FUnmute\r\n· Shows Detailed Call Information from Amazon Connect's contact search\r\n. Call merge\u002FTransfer using Quick Connect\r\n. Adding Call Notes",overview:"Enhance your customer engagement through seamless integration with Amazon Connect telephony.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54178\u002Flive_cover_art\u002Fthumb\u002Famazon%20connect%20logo%203%20.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F54178\u002Flive_cover_art\u002Fthumb2x\u002Famazon%20connect%20logo%203%20.png"},categories:[N,aj,$],type:b,published_at:"2024-01-31T16:12:33.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dS,productName:ag,productId:t,account:rr,platform_details:{"1.0":[],"2.0":[289257]},hostproduct_ids:[t],short_description:a,addons:a},{id:55230,name:"msg91-for-freshworks_crm",display_name:"SMS, Whatsapp, Voice and RCS - MSG91",description:"Automate your customer communication model by using MSG91! \r\nSend customized communications through Email, Text Message, RCS and Whatsapp for Deal\u002FContact related alerts. Increasing your customer reach with automation and boost sales.\r\nMake your business more communicable, effective, secure, and reliable with MSG91’s upgraded features and security!",overview:"Create customer journeys using SMS, Whatsapp, Voice & Email!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03255\u002Flive_cover_art\u002Fthumb\u002Fmsg91-originalsvg%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F03255\u002Flive_cover_art\u002Fthumb2x\u002Fmsg91-originalsvg%20%282%29.png"},categories:[N,ad],type:b,published_at:"2024-03-22T17:11:53.000+05:30",options:a,modules:[u,r,s,A,z],supported_modules:[u,s,A,z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dK,productName:ag,productId:t,account:"MSG91",platform_details:{"1.0":[],"2.0":[172133,195197,202729,227472,272143,295722]},hostproduct_ids:[t],short_description:"Omni-Channel User Journeys",addons:a},{id:78902,name:"razorpay",display_name:"Razorpay",description:"Razorpay is a comprehensive online payment gateway and financial services platform that was founded in India in 2014. It offers businesses an easy and secure way to accept and process digital payments from a variety of sources. Its features support multiple payment methods, including credit and debit cards, net banking, UPI (Unified Payments Interface), and various mobile wallets.\r\n\r\nWith the Freshmarketer and Razorpay integration, you can do the following:\r\n\r\nUnderstand the payment status of a customer:\r\n- One of the core benefits of integrating Freshmarketer with Razorpay is the ability to capture and understand the payment status of each customer. \r\n- This can include whether a customer has completed a payment, has a payment pending, or perhaps has experienced a payment failure. \r\n- Having this data at your fingertips can provide invaluable insight into the customer's purchasing journey. \r\n\r\nCustomer Segmentation Based on Payment Status: \r\n- Once you have a clear view of each customer's payment status, you can use this data to create detailed customer segments within Freshmarketer. \r\n- For example, you might have one segment for customers who completed their purchases, another for those with pending payments, and so on. \r\n- This granular segmentation allows you to better understand and cater to each segment's unique needs and behaviors, enhancing the overall customer experience.\r\n\r\nRefund Processing and Communication: \r\n- Another valuable feature of integrating Razorpay with Freshmarketer is the ability to handle and communicate refunds effectively. \r\n- Once a refund is processed through Razorpay, the status can be automatically updated and tracked in Freshmarketer. \r\n- This information can then trigger personalized communication to the customer, informing them about the status of their refund. \r\n- This automated process not only saves valuable time and resources, but also helps maintain transparent communication with your customers. \r\n- Timely and clear communication about refunds can enhance customer trust and satisfaction, fostering long-term relationships.\r\n\r\nTriggering Personalized Journeys: \r\n- The integration also empowers you to trigger personalized journeys based on the payment status.\r\n- For example, for customers who have abandoned their carts or have pending payments, you could trigger a personalized email sequence encouraging them to complete their purchase. \r\n- For those who have completed payment, you might trigger a thank you message or offer a special deal on their next purchase. \r\n- This level of personalization can significantly enhance the customer experience, fostering loyalty and improving conversion rates.",overview:"Sync Razorpay and Freshmarketer to streamline payments.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20987\u002Flive_cover_art\u002Fthumb\u002Frazorpay.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F20987\u002Flive_cover_art\u002Fthumb2x\u002Frazorpay.jpeg"},categories:[bt,av],type:b,published_at:"2024-03-26T13:52:14.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:df,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[255153]},hostproduct_ids:[t],short_description:a,addons:a},{id:86491,name:"five9_4",display_name:"Five9 For Freshchat",description:"Utilize the Five9 integration to deliver smooth conversational support to customers through both modern and traditional communication channels.\r\n\r\nKey features of the Five9 integration include:\r\n\r\n· Click to Dial\r\n. Inbound call\r\n· On-Screen Caller Information\r\n· Call Mute\u002FUnmute\r\n· Call Recordings\r\n. Call merge\u002FTransfer\r\n. Call Notes and disposition\r\n\r\nThe Five9 integration helps you:\r\n\r\n· Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.\r\n· Boost agent productivity with complete access to customer conversations in one single thread and a single-click access to customer information.",overview:"Elevate your customer engagement via Five9 telephony integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19468\u002Flive_cover_art\u002Fthumb\u002FFive9%20black..png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F19468\u002Flive_cover_art\u002Fthumb2x\u002FFive9%20black..png"},categories:[N,$],type:b,published_at:"2024-11-27T23:20:12.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:dX,productName:ag,productId:t,account:bR,platform_details:{"1.0":[],"2.0":[286132,291479,459316,502059]},hostproduct_ids:[t],short_description:a,addons:a},{id:42970,name:"msg91_sms_for_freshworks_crm",display_name:"MSG91 Freshsales Suite",description:"Using this application you can send SMS with MSG91 inside Freshsales Suite\r\n\r\nFeatures of this application:\r\n1. Send SMS to your contact in Freshsales Suite\r\n2. Send Bulk SMS to your contacts in Freshsales Suite\r\n2. Send single and Bulk SMS from Freshsales Suite\r\n3. Initiate SMS conversation from any of the contact in Freshsales Suite\r\n4. Sent SMS will be added as note inside the Freshsales Suite\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KljA9AchH187hJ",overview:"Send Single and Bulk SMS using MSG91 from Freshsales Suite",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07924\u002Flive_cover_art\u002Fthumb\u002FScreenshot_2021_07_21_at_6.47.25_PM.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07924\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_2021_07_21_at_6.47.25_PM.png"},categories:[N,ad],type:b,published_at:"2021-12-03T15:27:52.000+05:30",options:a,modules:[r,s,v],supported_modules:[s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dx,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[121172]},hostproduct_ids:[t],short_description:a,addons:a},{id:42777,name:"route_mobile_sms",display_name:"Route Mobile SMS",description:"1. Engage with a Global Audience - Integrate Route Mobile's text-based A2P messaging app & engage with your leads across geographies\r\n \r\n2. Send Messages to Multiple Contacts - Send personalized messages triggered across multiple contacts throughout the users' journey\r\n \r\n3. Schedule SMS campaigns on-the-go - Combine Route Mobile's A2P SMS with Webhooks & make SMS marketing automation easy for your business\r\n \r\n4. Aide conversion & deliver enhanced CX - Amplify your awareness campaign by sending the right message at the right time\r\n\r\nNote:\r\nThis app contains in-app pricing which has to be purchased from our app store by following this URL https:\u002F\u002Fstore.ulgebra.com\u002F?product_id=prod_KliC7ZIoJxWzlT",overview:"Leverage the Route Mobile SMS app to send updates, notifications & alerts to your prospects globally",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77724\u002Flive_cover_art\u002Fthumb\u002FRML_Logo.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77724\u002Flive_cover_art\u002Fthumb2x\u002FRML_Logo.jpeg"},categories:[N,ad],type:b,published_at:"2021-09-06T11:08:14.000+05:30",options:a,modules:[u,r,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[120400,133414,137437,152232]},hostproduct_ids:[t],short_description:a,addons:a},{id:66443,name:"clickpost",display_name:"Clickpost",description:"What is Clickpost?\r\n\r\nClickpost is a logistics technology platform that helps e-commerce store owners streamline their shipping process and improve customer experience. Clickpost offers a range of features, such as real-time shipment tracking, automated courier allocation, and predictive analytics to optimize delivery times.\r\n\r\n\r\nWhat can customers do with Freshmarketer and Clickpost integration?\r\n\r\nThe Clickpost & Freshmarketer integration enables e-commerce store owners to enhance their customers' post-purchase experience by giving the store owners complete visibility on events like order(s) out for delivery, order(s) delivered, failed delivery, etc. This brief document provides an overview of the integration and its benefits.\r\n\r\nIntegration Features :\r\n\r\n1. Real-time event tracking: Capture post-sale events from Clickpost, such as order shipped, out for delivery, and delivery failed.\r\n2. Multi-channel communication: Send updates to customers through their preferred channels, including email, SMS, WhatsApp, and chat.\r\n3. Campaign management: Create and configure personalized campaigns via Email, SMS, WhatsApp, and Chat (e.g. Send timely updates on where the order(s) is and when the order(s) will be delivered to the customer to improve the post-purchase experience of the customer)\r\n\r\nBenefits :\r\n\r\n1. Enhanced customer experience: Keep customers informed about their order status and provide timely updates, leading to increased satisfaction.\r\n2. Increased customer retention: Improve customer relationships by delivering relevant and timely information, encouraging repeat purchases.\r\n3. Streamlined processes: Automate post-purchase communication, freeing up time to focus on other aspects of your business.",overview:"Optimize logistics marketing & boost engagement with Clickpost-Freshmarketer integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34466\u002Flive_cover_art\u002Fthumb\u002FClickpost%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F34466\u002Flive_cover_art\u002Fthumb2x\u002FClickpost%20400x400.png"},categories:[au,dz,cs],type:b,published_at:"2023-05-12T10:38:51.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[224837]},hostproduct_ids:[t],short_description:a,addons:a},{id:67783,name:"shipstation",display_name:"ShipStation",description:"1. View all the latest orders of the customers along with their shipment status right next to the chat inbox\r\n2. View more information related to an order such as the order date, shipping address, the tracking number of the shipment, etc.\r\n3. Search for an order using the order id, in case you are not able to locate the order \r\n4. Escalate and get additional help to answer a customer query by creating a private thread with your teammate",overview:jc,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38776\u002Flive_cover_art\u002Fthumb\u002Fshipstation.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38776\u002Flive_cover_art\u002Fthumb2x\u002Fshipstation.png"},categories:[au,dz,cs],type:b,published_at:"2023-05-18T16:33:22.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:ch,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[231288]},hostproduct_ids:[t],short_description:a,addons:a},{id:79472,name:"zoominfo_salesos",display_name:"ZoomInfo Sales",description:"This app brings in all the required information right from ZoomInfo to Freshsales. Users gain the ability to identify and connect with high-value customers efficiently. The app provides up-to-date contact information for decision-makers and influencers within the desired target company.\r\n\r\n\r\n\r\nAnother advantage of this app is its capability to track and capture buy intent signals from a vast network of 300+ domains. These signals indicate potential customers actively seeking customer services and products. Sales users can swiftly identify contacts actively searching for solutions, indicating a higher likelihood of making a purchase. Users can focus on leads that are most likely to convert into successful sales.\r\n\r\nThis comprehensive approach significantly enhances the chances of finding the best deals and maximizing user sales opportunities.\r\n\r\nSupercharge your sales efficiency with the integration of Freshsales and ZoomInfo. Experience the richness of ZoomInfo data without leaving your Freshsales interface, making your sales and outreach efforts more targeted and effective. This powerful alliance streamlines your sales process, providing direct access to precise, up-to-date contact information of high-value customers within the Freshsales platform. Harness this synergy to drive sales growth and gain a competitive edge.\r\n\r\nThe ZoomInfo Sales App now has a new feature: the Search Employees option. This feature is accessible through a dedicated \"Employees\" tab, where you can conveniently browse and locate employees in an organization. With robust search and filter options, finding the right employee has never been easier. The tab provides a comprehensive view of employee details, including job title, phone number, mobile number, and email address. This enhancement ensures that you have quick and easy access to essential employee information.",overview:"Enables the users to identify high-value customers and provides up-to-date contact information.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27497\u002Flive_cover_art\u002Fthumb\u002Fzoominfo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27497\u002Flive_cover_art\u002Fthumb2x\u002Fzoominfo.png"},categories:[Y,bd],type:b,published_at:"2024-12-20T22:49:07.000+05:30",options:a,modules:[r,s,v],supported_modules:[s,v],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:dU,ratings_count:h,install_count:ch,productName:ag,productId:t,account:ci,platform_details:{"1.0":[],"2.0":[257899,284267,351437,352624,352752,360097,361254,371763,417585,433760,484306,529714]},hostproduct_ids:[t],short_description:a,addons:a},{id:129355,name:"exotel_cti_21",display_name:jX,description:"Utilize the Exotel CTI for Freshchat integration to deliver smooth conversational support to customers through both modern and traditional communication channels. \r\nKey features of the Exotel CTI for Freshchat integration include:\r\n · Click to Dial \r\n . Inbound call \r\n . Outbound call \r\n · On-Screen Caller Information \r\n · Call Recordings\u002FVoice Mail \r\n . Call Notes \r\n\r\nThe Exotel CTI for Freshchat integration helps you: \r\n · Offer seamless experiences across channels by unifying telephony and modern digital channels in a single interface. \r\n · Boost agent productivity with complete access to customer conversations in a single thread and single-click access to customer information.",overview:"Calls powered by Exotel for managing your Freshworks contacts and conversations",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F553921\u002Flive_cover_art\u002Fthumb\u002Fimresizer-1692592834478.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F553921\u002Flive_cover_art\u002Fthumb2x\u002Fimresizer-1692592834478.jpg"},categories:[N,$],type:b,published_at:"2024-05-10T15:25:17.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:ch,productName:ag,productId:t,account:qd,platform_details:{"1.0":[],"2.0":[349212]},hostproduct_ids:[t],short_description:a,addons:a},{id:46566,name:"enki_-_show_quick_insight",display_name:"Enki - Account Insights",description:"Prepare for your meeting in 2 minutes with timely insights on your target accounts. Discover relevant pain points and strategic initiatives to build rapport and trust with your customers. \r\n\r\nPrioritize accounts with relevant signals, and reach out to prospects at the right time. Be ahead of your competition by understanding their partnerships, growth opportunities and top projects.\r\n\r\nThe Enki Account Insights app gives you timely insights of important activity happening in your target accounts. It makes sure you always stay up-to-date with the latest developments in the target accounts assigned to you.\r\n\r\nYou’ll be able to capture the following activities for each account:\r\n1. Executive and Market Thought Leader Insights\r\n2. Partnerships\r\n3. Challenges and Pain Points\r\n4. Investments and Acquisitions\r\n5. Strategic Initiatives\r\n6. Recent Wins\r\n7. Executive Moves\r\n8. Opportunities\r\n9. Growth\r\n\r\n---\r\n\r\n25% increase in email response rates \r\n\r\n“…Last week, Enki helped me\r\ncraft an email that got me a\r\nsame day response from the\r\nCEO of a $3Billion company.”\r\nJake Boshernitzan, CEO of\r\nHaptic, A TechStars Company\r\n\r\n50% reduction in time spent researching \r\n\r\n“We were planning to use\r\nZoomInfo before. But Enki has\r\nmuch more Relevant Insights\r\nabout Accounts”. David Roberto,\r\nSales Rep, Financial Services,\r\nTriNet",overview:"Power your target account with timely insight. Discover their pain points and strategic initiatives.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66564\u002Flive_cover_art\u002Fthumb\u002Fandroid_chrome_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66564\u002Flive_cover_art\u002Fthumb2x\u002Fandroid_chrome_512x512.png"},categories:[Y,bb,aa,M],type:b,published_at:"2022-03-04T17:14:42.000+05:30",options:a,modules:[r,v],supported_modules:[v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:dr,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[135217,150607]},hostproduct_ids:[t],short_description:a,addons:a},{id:149764,name:"ziwo_cloud_contact_center",display_name:"ZIWO Cloud Contact Center",description:"Integrate ZIWO Telephony solution with Freshworks CSS suite, Freshchat, Freshsales and Freshsales suite. Handle your daily calls and operations with ease. Login to your ZIWO account and Simply talk to your clients! No interaction will be missed with ZIWO Freshworks integration.\r\n\r\nKey Features of ZIWO:\r\n\r\nClick to Call\r\nInbound call\r\nOutbound call\r\nContact and Conversation creation\r\nCall Mute\u002FUnmute\r\nCall Recordings\u002FVoice Mail\r\nCall Transfer\r\nConference calling",overview:"ZIWO provides Telephony integration that works seamlessly with Freshworks platform.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F467941\u002Flive_cover_art\u002Fthumb\u002FZIWO_Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F467941\u002Flive_cover_art\u002Fthumb2x\u002FZIWO_Logo.png"},categories:[N,$],type:b,published_at:"2024-05-19T14:30:58.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:dr,productName:ag,productId:t,account:fa,platform_details:{"1.0":[],"2.0":[374929]},hostproduct_ids:[t],short_description:a,addons:a},{id:51260,name:"valuefirst_for_freshworks_send_sms_in_seconds",display_name:"ValueFirst SMS Messaging",description:"Founded in 2003, ValueFirst connects businesses with their consumers over telecom and internet channels, at scale. ValueFirst assists brands across sectors to build conversational experiences by offering Apple Business Messaging, Chatbots, Email, Google Business Messaging, Instagram, RCS Business Messaging, SMS, Voice, and WhatsApp through communication platforms and smart APIs.\r\n\r\nThe ValueFirst SMS Messaging Connector offers a powerful communication solution for Freshworks customers seeking to elevate their customer engagement and communication strategies. By integrating SMS messaging capabilities into the Freshworks platform, businesses can leverage the immediacy, high engagement rates, and personalization options of SMS to connect with their customers effectively. With automation, two-way communication, and valuable analytics, Freshworks customers can enhance customer experiences, increase customer satisfaction, and drive business growth. Embrace the power of the ValueFirst SMS Messaging Connector and take your customer communication to new heights with Freshworks.",overview:"Send SMS powered by ValueFirst individually, in bulk, or by using workflows, right from Freshworks.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06215\u002Flive_cover_art\u002Fthumb\u002Fvf-logo-vertical.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06215\u002Flive_cover_art\u002Fthumb2x\u002Fvf-logo-vertical.png"},categories:[N,ad],type:b,published_at:"2023-11-27T09:27:09.000+05:30",options:a,modules:[u,r,s,v,A,z,C],supported_modules:[u,s,v,A,z,C],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bQ,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[152167,223570]},hostproduct_ids:[t],short_description:"World's Favourite SMS Partner",addons:a},{id:59942,name:"gong",display_name:"Gong",description:"Sales teams convert more of their pipeline into revenue by getting insights into the team’s sales conversations. \r\n\r\nGong integration showcases what the customers and sales representatives are discussing and helps improve the value of the discussions to ensure more deals are closed.\r\n\r\nWith the integration users of Freshsales Suite will be able to do the following:\r\n1. See the list of calls associated with each of the Freshsales records.\r\n2. View the call recording without leaving Freshsales product.\r\n3. Have a repository of calls and Action items from Gong.\r\n4. Automatically create tasks in Freshsales with the action items from each call.",overview:"Gong integration will facilitate a two-way data sync between Freshsales and Gong.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24995\u002Flive_cover_art\u002Fthumb\u002Fezgif.com-gif-maker%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F24995\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com-gif-maker%20%281%29.png"},categories:[Y,N,az,$],type:b,published_at:"2022-11-16T09:48:34.000+05:30",options:a,modules:[u,r,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bE,productName:ag,productId:t,account:ci,platform_details:{"1.0":[],"2.0":[194758]},hostproduct_ids:[t],short_description:a,addons:a},{id:192008,name:"powerbi_connector_app_2",display_name:kc,description:"The Power BI Connector app integrates with Freshchat\u002FCSS, providing admins with the capability to export reporting data to a streaming dataset in Power BI.\r\n\r\nThe app also provides flexibility to control which analytics export needs to be extracted.\r\n\r\nFor more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010084",overview:"Sync data from Freshchat\u002FCSS to PowerBI",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F800291\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F800291\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[as,P],type:b,published_at:"2024-10-14T15:08:55.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:bE,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[430465,439196]},hostproduct_ids:[t],short_description:a,addons:a},{id:52047,name:"ziwo_call_center_solution-for-freshworks_crm",display_name:"Ziwo Call Center Solution",description:"Get in touch with your prospects, improve call responses, and set up outbound sales and marketing campaigns. Boost overall call centre performance with the seamless integration of Ziwo with Freshsales Suite.\r\n\r\nBy using this add-on, you will be able to:\r\n\r\n• Make calls by clicking on a phone number\r\n• Receive calls and automatically search for matching contacts\r\n• Automatically add call logs for existing contacts after completing a call",overview:qg,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74025\u002Flive_cover_art\u002Fthumb\u002FMarketplace_ziwo_logomark.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74025\u002Flive_cover_art\u002Fthumb2x\u002FMarketplace_ziwo_logomark.png"},categories:[N,O,$],type:b,published_at:"2022-05-23T17:49:20.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:ag,productId:t,account:ci,platform_details:{"1.0":[],"2.0":[156307]},hostproduct_ids:[t],short_description:a,addons:a},{id:66953,name:"recharge",display_name:"Recharge",description:"Integrating Freshchat with the Recharge app allows for easier subscription management. Agents can access customer subscription details, order history, and activate or cancel subscriptions with just one click in Freshchat increasing agent productivity. Here is what you can do with the integration,\r\n\r\n1. View a list of all the subscriptions associated with a customer, including active, cancelled, and expired subscriptions\r\n2. View customer subscription details such as subscription id & subscription created date\r\n3. View product information related to a subscription, such as the product name, its SKU, the quantity and frequency of orders, the next scheduled order date, and the status of the previous order made through the subscription\r\n4. Re-activate any of the past expired or canceled subscriptions\r\n5. Cancel a subscription by selecting the reason for cancellation",overview:"View subscription details and make changes from within Freshchat by integrating with Recharge app",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35966\u002Flive_cover_art\u002Fthumb\u002FRecharge%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F35966\u002Flive_cover_art\u002Fthumb2x\u002FRecharge%20%281%29.png"},categories:[bi,av],type:b,published_at:"2023-06-13T08:41:33.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:bq,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[227173,230234]},hostproduct_ids:[t],short_description:a,addons:a},{id:88121,name:"trustpilot_1",display_name:"Trustpilot",description:"Integrating Trustpilot into Freshchat empowers chat agents with a wealth of customer reviews from your Shopify store. Accessible through the Team Inbox, this integration provides agents with valuable insights for more informed and effective customer conversations.",overview:"Improve customer confidence through our seamless Trustpilot integration with Freshchat.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12188\u002Flive_cover_art\u002Fthumb\u002Ftrustpilot-logos-idjFWGgG2Q%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F12188\u002Flive_cover_art\u002Fthumb2x\u002Ftrustpilot-logos-idjFWGgG2Q%20%282%29.png"},categories:[as,P],type:b,published_at:"2024-01-31T16:09:22.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[294311]},hostproduct_ids:[t],short_description:a,addons:a},{id:67133,name:"growave_loyalty_rewards",display_name:"Growave Loyalty & Rewards",description:"Integrate with Growave Loyalty & Rewards and build customer loyalty while delivering exceptional customer support. Here is what the integration can do,\r\n1. Check if your customer is enrolled in the loyalty program. \r\n2. Know the Loyalty tier of your customer and also the balance points available with them to claim\r\n3. View a list of all the latest rewards claimed by your customer, including the points it took to redeem them and the date of claim\r\n4. Add loyalty points to the balance of your customer and also remove them",overview:"Access and manage rewards information of customers directly from the chat inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33176\u002Flive_cover_art\u002Fthumb\u002FGrowave%20Reviews%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33176\u002Flive_cover_art\u002Fthumb2x\u002FGrowave%20Reviews%20%281%29.png"},categories:[cH,an,P,fx,av],type:b,published_at:"2023-05-17T08:53:17.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:b,ratings_count:b,install_count:br,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[228233]},hostproduct_ids:[t],short_description:a,addons:a},{id:79768,name:"phone_email_validator_2",display_name:"Verify Phone & Email",description:"Key Features:\r\n\r\n1.Phone Number Validation: Enter any phone number, and the app will instantly validate its authenticity, ensuring it is a valid and active number. It checks for correct formatting, country codes, and verifies against a comprehensive database of phone numbers.\r\n\r\n2.Email Address Verification: Input an email address, and the app will quickly verify its validity, ensuring it follows the correct format, contains a valid domain, and is not a temporary or disposable email address. It utilizes advanced algorithms to detect potential spam or fraudulent emails.\r\n3. Real-Time Validation: The app connects to a robust and constantly updated database, ensuring accurate and up-to-date results. This real-time validation feature enables you to trust the information you obtain, making informed decisions based on verified data.",overview:"This app is a powerful tool designed to help you easily validate and verify phone numbers and email.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86797\u002Flive_cover_art\u002Fthumb\u002F3346559%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F86797\u002Flive_cover_art\u002Fthumb2x\u002F3346559%20%281%29.png"},categories:[M,ac],type:b,published_at:"2023-11-03T10:21:37.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:br,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[258740]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__79768_258740_AUD",addon_type:h,product_id:t,currency_code:S,trial_period:d,price:aY},{addon_id:"marketplaceapp__79768_258740_EUR",addon_type:h,product_id:t,currency_code:T,trial_period:d,price:cz},{addon_id:"marketplaceapp__79768_258740_GBP",addon_type:h,product_id:t,currency_code:U,trial_period:d,price:cz},{addon_id:"marketplaceapp__79768_258740_INR",addon_type:h,product_id:t,currency_code:V,trial_period:d,price:"2500.0"},{addon_id:"marketplaceapp__79768_258740_USD",addon_type:h,product_id:t,currency_code:W,trial_period:d,price:bK}]},{id:91006,name:"wekall_1",display_name:"Wekall",description:"General description:\r\nWekall Webphone is an innovative webphone application fully integrated within the CRM platform, designed to facilitate effective and efficient communication with customers and prospects directly from your CRM interface. With simple installation and an intuitive interface, Wekall Webphone transforms your CRM into a powerful call center, allowing users to make and receive calls, automatically record interactions, and improve customer relationship management.\r\n\r\nMain Features:\r\n\r\nOutgoing and Incoming Calls: Make and receive calls directly from the CRM interface with a single click.\r\nCall Recording: Option to record calls, allowing quality monitoring and training, always complying with applicable privacy regulations.\r\nCall Reports and Analysis: Generate detailed reports on call performance, including duration, outcome, and tracking, to make informed decisions and improve strategies.",overview:"Webphone. Direct calls, CRM integration, recording, reports. Improve communication and managment",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60019\u002Flive_cover_art\u002Fthumb\u002Ficon-webphone.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F60019\u002Flive_cover_art\u002Fthumb2x\u002Ficon-webphone.png"},categories:[N,$],type:b,published_at:"2024-04-22T17:59:28.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:br,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[300901,351770]},hostproduct_ids:[t],short_description:"A app for calling to contacts",addons:a},{id:193675,name:"ozonetel_3",display_name:hx,description:"Enhance your customer support with Ozonetel’s seamless integration within Freshchat CRM. With this powerful solution, you can manage all your contact center activities from one platform, significantly improving customer interactions and agent productivity. \r\n\r\nKey Features: \r\n\r\nSeamless Call Integration: Make and receive calls directly within Freshchat CRM for a smooth, uninterrupted workflow. \r\n\r\nClick-to-Call Functionality: Instantly initiate calls from the CRM with a single click, reducing manual effort and minimizing errors. \r\n\r\nReal-Time Performance Monitoring: Track call volumes and key performance metrics with real-time dashboards. Generate detailed reports on conversation statuses to ensure you stay on top of every interaction. \r\n\r\nAdvanced Call Controls: Effortlessly transfer, hold, mute, or start conference calls without leaving the app, enhancing agent efficiency. \r\n\r\nInstant Access to Call Recordings: Retrieve call recordings within seconds of call completion through the conversation window for quick reviews and quality checks. \r\n\r\nQuick Contact Search: Easily search and locate contacts to streamline communication during calls. \r\n\r\nInstant Call History Access: View comprehensive call history in real-time during live conversations, ensuring agents have all necessary information at their fingertips.",overview:"Ozonetel simplifies managing calls, track conversations, take notes, in Freshworks CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F576391\u002Flive_cover_art\u002Fthumb\u002Foz-freshchat-logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F576391\u002Flive_cover_art\u002Fthumb2x\u002Foz-freshchat-logo.jpg"},categories:[N,aj,$],type:b,published_at:"2025-01-16T12:40:47.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:br,productName:ag,productId:t,account:hx,platform_details:{"1.0":[],"2.0":[437604,492089,538046]},hostproduct_ids:[t],short_description:a,addons:a},{id:67864,name:"stamped_io_reviews",display_name:"Stamped.io Reviews",description:"Get valuable customer insights and improve your customer support by integrating with Stamped.io Reviews. Here is what you can do with the integration,\r\n\r\nCollect Valuable Customer Reviews:\r\n- After a customer makes a purchase, send out an automated email asking for their review of the product. \r\n- This not only provides you with valuable feedback but also makes the customer feel valued and heard. \r\n- These reviews can help you understand your customers' needs better and improve your products and services.\r\n\r\nAutomate Engagement Based on Reviews:\r\n- The integration allows you to automate engagement based on the reviews received. \r\n- For instance, if a customer gives a 2-star review, an automated response can be triggered, asking them about the issues they faced with the product. \r\n- This shows customers that you care about their experience and are willing to make improvements.\r\n- On the other hand, if a customer gives a 5-star review, you can send them a discount coupon as a token of appreciation. \r\n- This not only encourages repeat purchases but also fosters customer loyalty.\r\n\r\nDeliver a Great Post-Purchase Experience:\r\n- View a list of all the latest customer reviews next to your chat inbox while providing customer support\r\n- Get detailed information about your customers' product reviews, such as star ratings, review titles, descriptions, and average ratings for the product\r\n- Understand your customers' previous purchase experiences better by viewing the average of all their reviews",overview:"Leverage customer reviews for automated, and personalized campaigns and in-chat insights.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46876\u002Flive_cover_art\u002Fthumb\u002FStamped%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46876\u002Flive_cover_art\u002Fthumb2x\u002FStamped%20%281%29.png"},categories:[as,P],type:b,published_at:"2023-07-27T14:28:13.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[231780,255451]},hostproduct_ids:[t],short_description:a,addons:a},{id:148875,name:"genesys_cti_integration",display_name:"Genesys CTI Integration",description:"Utilize the Genesys CTI integration to deliver smooth conversational support to customers through both modern and traditional communication channels. \r\n\r\nKey features of the Genesys CTI integration include:: \r\n- Click to Dial \r\n- Inbound call \r\n- Outbound call \r\n- On-Screen Caller Information \r\n- Call Mute\u002FUnmute \r\n- Call Recordings\u002FVoice Mail \r\n- Call merging \r\n- Call Notes \r\n\r\nThe Genesys CTI integration helps you: \r\n\r\n1. Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. \r\n2. Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.",overview:"With Genesys, seamlessly integrate Freshchat and Genesys for effortless calling and conversations.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F578841\u002Flive_cover_art\u002Fthumb\u002F663b552f00dc0_download.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F578841\u002Flive_cover_art\u002Fthumb2x\u002F663b552f00dc0_download.jpg"},categories:[N,$],type:b,published_at:"2025-02-03T17:17:38.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:ag,productId:t,account:ci,platform_details:{"1.0":[],"2.0":[373655,385738,542941]},hostproduct_ids:[t],short_description:a,addons:a},{id:82703,name:"magento_2_-_enhanced",display_name:"Magento 2 - Enhanced",description:"Magento 2 Enhanced app for the CRM gives you an extra edge towards your conversations inbox by sharing their existing Orders directly inside the CRM, which helps you make better sales-driven decisions and recognize the potential of your customers.\r\n\r\nNote: Works only for Magento 2.x versions.\r\n\r\nOn Conversations inbox, you're able to view their recent orders and specific order details to help gain more info about the connections.\r\n\r\nKey features:\r\n- List orders from all Magento stores in your account\r\n- Search order by order ID.\r\n- Filter Orders by Status and date created.\r\n- Get Shipping information , transaction charges etc. for each order inside the CRM.\r\n- Refund or Cancel order based on their status.",overview:"Check your Contact orders from your Magento 2 store directly inside the CRM.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30728\u002Flive_cover_art\u002Fthumb\u002Fm2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30728\u002Flive_cover_art\u002Fthumb2x\u002Fm2.png"},categories:[au,aB],type:b,published_at:"2023-10-19T13:58:53.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[270277]},hostproduct_ids:[t],short_description:a,addons:a},{id:84570,name:"canny_1",display_name:nk,description:"The app allows you to do the following:\r\n1. Create Canny posts from a conversation\r\n2. Upvote existing posts that are associated to conversations",overview:"Create and upvote Canny posts from Freshchat",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07548\u002Flive_cover_art\u002Fthumb\u002Fcanny-logo-Google-Search%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F07548\u002Flive_cover_art\u002Fthumb2x\u002Fcanny-logo-Google-Search%20%281%29.png"},categories:[ah,aw],type:b,published_at:"2023-10-31T09:05:46.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:x,install_count:bk,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[277287]},hostproduct_ids:[t],short_description:a,addons:a},{id:192619,name:"zerobounce_1",display_name:"ZeroBounce",description:"Perform accurate email address validation using ZeroBounce application and identify contacts with invalid email addresses. This will help you maintain good email delivery is good and protect your domain reputation by sending emails to valid email addresses.",overview:"Accurate Email Address Validation using ZeroBounce",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F916291\u002Flive_cover_art\u002Fthumb\u002Fzb-logo-square-purple-6515b80a01da5-sej.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F916291\u002Flive_cover_art\u002Fthumb2x\u002Fzb-logo-square-purple-6515b80a01da5-sej.png"},categories:[M,ac],type:b,published_at:"2024-10-18T12:22:05.000+05:30",options:a,modules:[r,s],supported_modules:[s],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:t,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[433047,452142]},hostproduct_ids:[t],short_description:a,addons:a},{id:67210,name:"deal_identifier",display_name:"Deal Identifier",description:"The FreshSuite Custom Deal Identifier App comes with special built-in features where Admin can now easily customize the Deal-Identifier details with two new options: Field name and Number.\r\n\r\nWith this novel app-feature, Admins during the app installation setup can assign a unique identifier by entering Field name in the “Prefix” Column and Number in the “Next Number” Column. \r\n\r\nWith this setup, every subsequent deal creation will now have an automatic field name and number which will be the immediate next to the previous data entered in the custom fields.",overview:"App to identify the deals in CRM using Sequential numbers assigned to them.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01276\u002Flive_cover_art\u002Fthumb\u002FDeal%20Number%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01276\u002Flive_cover_art\u002Fthumb2x\u002FDeal%20Number%20%282%29.png"},categories:[Y,ak,bd],type:b,published_at:"2023-05-18T07:16:02.000+05:30",options:a,modules:[u,r],supported_modules:[u],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:aK,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[228523]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__67210_228523_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ay},{addon_id:"marketplaceapp__67210_228523_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ay},{addon_id:"marketplaceapp__67210_228523_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ay},{addon_id:"marketplaceapp__67210_228523_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:cG},{addon_id:"marketplaceapp__67210_228523_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ay}]},{id:79828,name:"freshwork_crm_and_zoho_books_intergration",display_name:"Freshworks CRM and Zoho Books Intergration",description:"Integrate Freshworks with Zoho Books using this app.\r\n\r\nBegin your journey.\r\nAccess the app directly from the Leads and Contact Section.\r\nEffortlessly view Sales Order, Estimates, and Invoice details with the app's intuitive design.\r\nUpon selecting the app, a list of Sales Order, Estimates, and Invoice details will be presented.\r\nEnjoy a dedicated interface to easily create new invoices, orders, and estimates.\r\nA convenient \"View\" button is provided to access comprehensive information for each item.",overview:"This app allows users to view the Sales Orders, Estimates and Invoice details from Zoho Books.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82897\u002Flive_cover_art\u002Fthumb\u002FScreenshot_1.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F82897\u002Flive_cover_art\u002Fthumb2x\u002FScreenshot_1.png"},categories:[bi,bs,av],type:b,published_at:"2024-03-11T19:21:05.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:b,ratings_count:b,install_count:aK,productName:ag,productId:t,account:jb,platform_details:{"1.0":[],"2.0":[258864,303809]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__79828_303809_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:ar},{addon_id:"marketplaceapp__79828_303809_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__79828_303809_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__79828_303809_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:dy},{addon_id:"marketplaceapp__79828_303809_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar}]},{id:84590,name:"ameyo_xtrm_for_freshsales",display_name:"Ameyo XTRM for Freshsales",description:qh,overview:qi,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09548\u002Flive_cover_art\u002Fthumb\u002FAMeyo_XTRM_Logo_1_600x600.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09548\u002Flive_cover_art\u002Fthumb2x\u002FAMeyo_XTRM_Logo_1_600x600.jpg"},categories:[N,$],type:b,published_at:"2023-11-06T13:58:14.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:aK,productName:ag,productId:t,account:hz,platform_details:{"1.0":[],"2.0":[277489]},hostproduct_ids:[t],short_description:a,addons:a},{id:42858,name:"squaretalk_axiom_-_cloud_contact_center_-_voip",display_name:"Squaretalk Axiom - Cloud Contact Center - VoIP",description:"Axiom is a member of the Squaretalk family of advanced software solutions for the customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams.\r\n\r\nDial calls with a single click, manage call traffic directly from your Freshsales Suite. View caller details and purchase history during each call, record all calls and link them to your Freshsales Suite. Squaretalk Axiom also provides extensive features for admins to monitor calls and agents in real-time, whisper advice to agents, or take over calls if needed\r\n\r\nWhether agents are working from home or on-site, Axiom gives agents all the tools they need to provide secure, high level, and personalized service to customers worldwide. \r\n\r\nThrough deep integration with Freshsales Suite, Axiom distributes calls and historical data to the most suitable agents, allowing them to personalize every interaction. Axiom also routes the calls to agents at an optimal rate to ensure efficient use of agents' time and maximize ROI.\r\n\r\nAxiom offers Freshworks users a world of modular features that include, High fidelity voice, video and data communications, Local, mobile, national and toll-free virtual phone numbers in more than 100 countries and 3762 area codes worldwide, and instant website interaction that connects potential customers with sales agents within 30 seconds.",overview:"A cloud contact center that lets agents provide personalized service to clients worldwide.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85824\u002Flive_cover_art\u002Fthumb\u002FSquaretalklogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85824\u002Flive_cover_art\u002Fthumb2x\u002FSquaretalklogo.jpg"},categories:[N,$],type:b,published_at:"2023-04-18T17:58:36.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[120715]},hostproduct_ids:[t],short_description:a,addons:a},{id:57079,name:"karza_-_document_verification",display_name:rt,description:"Complete the document verification process of your customers with Karza document verification app.\r\nAvoid manual process and complete automatic verification of documents submitted with just a few clicks from your desktop and on the go with the mobile app.\r\nWith the help of the app,the details from the documents uploaded are extracted and verified with the public databases facilitating your organisation to verify a customer or entity’s identity to help comply with KYC regulations.\r\nFollowing are the document types supported\r\n1.\tCanceled bank cheque. \r\n2.\tIndividual PAN Card \r\n3.\tFirm Pan Card\r\n4.\tIT returns proof\r\n5.\tVoterID\r\n6.\tPassport\r\n7.\tGST Certificate \r\n\r\nThe integration enables you to\r\n●\tUpload documents for verification\r\n●\tChoose the document type for the respective documents\r\n●\tGet verification status of the documents(Verified,Failed and Partially verified)\r\n●\tDelete the uploaded documents",overview:rt,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97075\u002Flive_cover_art\u002Fthumb\u002Fkarza.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F97075\u002Flive_cover_art\u002Fthumb2x\u002Fkarza.png"},categories:[aO,ai],type:b,published_at:"2023-04-26T11:07:01.000+05:30",options:a,modules:[u,s,v],supported_modules:[u,s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:ag,productId:t,account:bw,platform_details:{"1.0":[],"2.0":[180826]},hostproduct_ids:[t],short_description:a,addons:a},{id:65935,name:"review_io",display_name:"REVIEWS.io",description:"Reviews.io is a review collection and management platform that helps businesses gather, manage, and display customer feedback. The platform enables companies to collect verified reviews from their customers, which can be showcased on their website or social media channels.\r\n\r\nWith the Freshmarketer and Reviews.io integration, you can do the following:\r\n\r\nEnhanced customer segmentation: Segment customers based on the reviews they've provided, enabling targeted marketing strategies.\r\n\r\nPersonalized communication: Tailor messages to customers according to their specific feedback, improving engagement and satisfaction.\r\n\r\nReward positive reviews: Encourage customer loyalty and advocacy by rewarding those who leave positive feedback.\r\n\r\nAddress negative feedback: Proactively reach out to customers with negative reviews to understand their concerns and improve their experience.\r\nImprove online reputation: Utilize positive reviews in marketing campaigns to build trust and attract new customers.\r\n\r\nData-driven decision-making: Leverage customer feedback to make informed business decisions and enhance products or services.\r\n\r\nBoost customer retention: By addressing feedback and personalizing communication, increase the likelihood of repeat purchases and long-term customer relationships.",overview:"Sync Reviews.io feedback to Freshmarketer for targeted campaigns based on experiences & ratings.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53956\u002Flive_cover_art\u002Fthumb\u002FReviews.io%20400x400%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53956\u002Flive_cover_art\u002Fthumb2x\u002FReviews.io%20400x400%20%281%29.png"},categories:[as,P,be,bD],type:b,published_at:"2023-07-04T13:19:55.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[222330]},hostproduct_ids:[t],short_description:a,addons:a},{id:66704,name:"returnly",display_name:"Returnly",description:"Make returns effortless for your team and your customers with Freshworks returnly integration. Here is what you can do,\r\n1. Stay on top of customer returns with ease: View a list of all the returns requested by the customers along with their statuses inside Freshchat\r\n2. Save time and increase efficiency: Authorize or Cancel returns with just one click - without having to switch to the returnly merchant portal.\r\n3. Access all the information you need: Get detailed return information such as return creation date, return item details, estimated refund, and exchange type at your fingertips.\r\n4. Personalized customer service: View customer and shipping information, including carrier details, tracking numbers, and return labels, to provide a seamless and personalized return experience.",overview:"Integrate Returnly with Freshworks to help agents deliver a hassle-free return process for customers",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40766\u002Flive_cover_art\u002Fthumb\u002Freturnly-logo-400%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F40766\u002Flive_cover_art\u002Fthumb2x\u002Freturnly-logo-400%20%282%29.png"},categories:[au,bH,cs],type:b,published_at:"2023-04-27T16:09:16.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[225906]},hostproduct_ids:[t],short_description:a,addons:a},{id:67139,name:"growave_reviews",display_name:"Growave Reviews",description:"Integrate with Growave Reviews and get valuable insights into the purchase experience of the customers. Here is what the integration can do,\r\n1. Access a comprehensive list of all the latest reviews made by your customers, so you always stay up-to-date on what they're saying\r\n2. Easily view all of your customer's product review information, including star ratings, review titles, descriptions, and average customer ratings for the same product\r\n3. Gain valuable insights into your customers' past purchase experience by viewing the average of all their reviews",overview:"Enhance your customer support by getting valuable customer insights by accessing customer reviews",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93176\u002Flive_cover_art\u002Fthumb\u002Fgrowave%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F93176\u002Flive_cover_art\u002Fthumb2x\u002Fgrowave%20%281%29.png"},categories:[as,an,P],type:b,published_at:"2023-05-19T13:08:47.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:am,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[228244]},hostproduct_ids:[t],short_description:a,addons:a},{id:69073,name:"loyaltylion_rewards_referral",display_name:"LoyaltyLion: Rewards & Referral",description:"Get access to a Customer's Loyalty related information readily by integrating with LoyaltyLion. Here is what the integration can do\r\n1. Check if your customer is enrolled in the loyalty program \r\n2. Know the customer's current points and the total points pending\r\n3. View a list of all the points recently added to the customer account, along with their current state\r\n4. Add loyalty points and remove loyalty points from the customer account\r\n5. Segment customers based on loyalty points for targeted marketing.\r\n6. Personalize communication according to customer's loyalty points.\r\n7. Reward loyal customers to encourage repeat business and enhance retention.\r\n\r\nFor more details, refer to the below articles:\r\n1. https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000008313-what-is-loyaltylion-how-can-you-hyper-personalize-customer-experience-with-freshmarketer-loyaltylion-integration-\u002Fpreview\r\n2. https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000006152-loyalty-lion-integration-with-freshchat?cloud=freshchat",overview:"Target customers using loyalty points for enhanced personalization and improved customer retention",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37096\u002Flive_cover_art\u002Fthumb\u002Floyalty%20lion.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F37096\u002Flive_cover_art\u002Fthumb2x\u002Floyalty%20lion.png"},categories:[as,P,fx,av],type:b,published_at:"2023-07-27T16:06:11.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[234171,258597]},hostproduct_ids:[t],short_description:a,addons:a},{id:85266,name:"pan_card_verifier",display_name:"PAN Card Verifier",description:"Instant Verification:\r\nSwiftly validate Pan Card details to ensure accuracy in financial transactions and compliance with regulatory requirements.\r\n\r\nReal-Time Updates:\r\nPanVerify connects to official databases to ensure real-time updates, providing the most accurate and up-to-date information for verification.\r\n\r\nAccuracy and Compliance:\r\nEnsure the accuracy of Pan Card details for secure financial transactions and regulatory compliance.\r\n\r\nDownload PanVerify today to simplify and enhance your Pan Card verification process. Ensure accuracy and compliance with just a few taps!",overview:"PanVerify is a reliable and user-friendly app designed to quickly and accurately verify pan card .",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66258\u002Flive_cover_art\u002Fthumb\u002Fpan%20logo%20%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66258\u002Flive_cover_art\u002Fthumb2x\u002Fpan%20logo%20%20%282%29.png"},categories:[M,ac],type:b,published_at:"2023-12-21T00:51:32.000+05:30",options:a,modules:[r,s,v],supported_modules:[s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:j,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[280511]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__85266_280511_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bS},{addon_id:"marketplaceapp__85266_280511_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:cv},{addon_id:"marketplaceapp__85266_280511_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:cv},{addon_id:"marketplaceapp__85266_280511_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:"420.0"},{addon_id:"marketplaceapp__85266_280511_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:bS}]},{id:164313,name:"azure_ad_connector_app_1",display_name:kT,description:"The Azure AD Connector App seamlessly syncs users from Active Directory to contacts or agents in Freshchat. This ensures that user data is consistently updated across both platforms, streamlining user management and enhancing operational efficiency.\r\n\r\nWith the app, admins can do the following:\r\n\r\n1. Automatically create or delete agents in Freshchat when users are created or deleted in Azure AD.\r\n2. Automatically create or delete contacts in Freshchat when users are created or deleted in Azure AD.",overview:"Sync users from Azure Active Directory to Freshchat",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F313461\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F313461\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P,a$,cF],type:b,published_at:"2024-09-17T12:55:09.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:j,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[393077,437040]},hostproduct_ids:[t],short_description:a,addons:a},{id:70476,name:"stamped_io_loyalty_referral",display_name:"Stamped.io: Loyalty & Referral",description:"Seamlessly view your customers' loyalty information right next to your chat inbox, taking your support experience to the next level.\r\n\r\nHere is what the integration can do,\r\n1. Check if a customer is enrolled in your loyalty program, ensuring personalized interactions from the get-go \r\n2. Gain a comprehensive understanding of your customers' loyalty journey. View customers' total points earned and spent, as well as their current balance points. This valuable information empowers you to provide tailored support and recommendations that will truly resonate with your customers. \r\n3. Make your customers feel appreciated and valued by offering them exclusive loyalty rewards.",overview:"View customer’s loyalty information next to the chat inbox and build relationships with them",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67407\u002Flive_cover_art\u002Fthumb\u002FStamped%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F67407\u002Flive_cover_art\u002Fthumb2x\u002FStamped%20%281%29.png"},categories:[as,P],type:b,published_at:"2023-07-28T09:54:57.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[236990,257838]},hostproduct_ids:[t],short_description:a,addons:a},{id:jG,name:"smile_io_loyalty_rewards",display_name:"Smile.io: Loyalty & Rewards",description:"Integrate with smile.io and get access to customers’ loyalty information near your chat inbox. Here is what the integration can do,\r\n1. Check if the customer is enrolled in the loyalty program\r\n2. Retrieve the customer's current balance points\r\n3. View a list of points recently added and removed from the customer’s account\r\n4. Add and remove loyalty points from the customer’s account",overview:"Access all the customer’s loyalty information without having to switch to smile.io",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91707\u002Flive_cover_art\u002Fthumb\u002Fsmile%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F91707\u002Flive_cover_art\u002Fthumb2x\u002Fsmile%20%281%29.png"},categories:[as,P],type:b,published_at:"2023-06-06T13:31:31.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[237614]},hostproduct_ids:[t],short_description:a,addons:a},{id:81703,name:"freshsales_crm_and_freshservice_synchronization",display_name:"Freshsales CRM and Freshservice Synchronization",description:"Our powerful custom application seamlessly synchronizes contacts and departments between Freshsales CRM and Freshservice, streamlining your customer management process. With this app, you can ensure that your contacts and companies information remain consistent and up to date across both platforms.\r\n\r\nWhen a new contact is created or updated in Freshsales CRM, our app automatically mirrors those changes in Freshservice. The contact details, such as emails, first name, last name, job title, and more, are synchronized to keep your customer records accurate and synchronized.\r\n\r\nKey Features:\r\n\r\n• Effortless Contact Synchronization:\r\nAutomatically create and update contacts in Freshservice when changes occur in Freshsales CRM.\r\nSynchronization ensures data consistency and eliminates the need for manual updates.\r\n• Flexible Field Mapping:\r\nCustomize the mapping of contact fields between Freshsales CRM and Freshservice.\r\nDefine which fields should be synchronized, ensuring relevant information is shared accurately.\r\n• Intelligent Duplicate Prevention:\r\nUtilize unique email addresses as identifiers to prevent duplicate contacts in Freshservice.\r\nThe app intelligently detects duplicates and avoids creating redundant entries.\r\n• Unidirectional Sync from Freshsales CRM:\r\nEnsure synchronization is exclusively from Freshsales CRM to Freshservice.\r\nContact updates made directly in Freshservice will not trigger updates in Freshsales CRM, maintaining data integrity.\r\n• Streamlined Company\u002FDepartment Sync:\r\nAutomatically create or update Companies in Freshsales CRM as Departments in Freshservice.\r\nSynchronize contact and associated company information seamlessly across both platforms.\r\n\r\nBenefits:\r\n\r\n• Time-saving Efficiency:\r\nOur Freshsales CRM and Freshservice Synchronization App eliminates the need for manual data entry and ensures that contact and department information is automatically synchronized between the two platforms. This saves you valuable time and reduces the risk of errors or inconsistencies in your customer data.\r\n• Unified Customer Information:\r\nBy synchronizing contacts and departments, our app provides a unified view of your customers across Freshsales CRM and Freshservice. You can access up-to-date contact details, including emails, names, job titles, and more, in both systems, enabling your teams to provide consistent and personalized customer experiences.\r\n• Seamless Updates:\r\nAny changes made to contacts or companies in Freshsales CRM are instantly reflected in Freshservice, ensuring that your customer records are always accurate and up to date. This eliminates the need for manual updates or double-checking information, improving data integrity and reliability.\r\n• Hassle-free Mapping:\r\nOur app provides a seamless mapping of fields between Freshsales CRM and Freshservice, making it easy to synchronize essential contact and company information. You can customize the mapping to fit your specific business needs, ensuring a tailored and efficient synchronization process.\r\n• Enhanced Collaboration:\r\nBy synchronizing departments as well, our app promotes better collaboration between sales and service teams. When a contact is created or updated in Freshsales CRM, the associated company is automatically created or updated as a department in Freshservice. This enables seamless coordination and shared insights across teams, leading to improved customer service and support.\r\n• Data Security:\r\nOur synchronization process is one-way, meaning that updates occur from Freshsales CRM to Freshservice. This ensures that your data remains secure and protected, minimizing the risk of accidental changes or updates in the opposite direction.\r\n• Improved Productivity:\r\nWith automated synchronization, your teams can focus on core tasks and customer interactions rather than manual data entry or data management. This boosts overall productivity, allowing your team members to dedicate their time and expertise to strategic activities that drive business growth.\r\n\r\nRest assured, your data is safe and secure. The synchronization is one-way, from Freshsales CRM to Freshservice, so there’s no risk of accidental updates or changes in the opposite direction.\r\n\r\nAre you ready to supercharge your customer management process? Try our Freshsales CRM and Freshservice Synchronization App today and experience the power of seamless data synchronization and unified customer information across platforms. Say hello to enhanced productivity and better customer relationships.\r\nBut it doesn’t stop there. Our app goes the extra mile by creating or updating the associated company as a department in Freshservice. This means that any changes made to the contact or company details in Freshsales CRM will be reflected in Freshservice, providing a seamless and unified experience for managing your customer relationships.\r\n\r\nWith our app, you can say goodbye to manual data entry and the risk of inconsistencies. The synchronization process is efficient and reliable, ensuring that your teams always have access to the most up-to-date customer information. Plus, the unique identifier of each contact is their email address, eliminating the hassle of duplicate records.",overview:"Synchronization from Freshsales to Freshservice of contacts and accounts",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30718\u002Flive_cover_art\u002Fthumb\u002Fbig-leaves_1024x1024.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30718\u002Flive_cover_art\u002Fthumb2x\u002Fbig-leaves_1024x1024.png"},categories:[aC,ab,P],type:b,published_at:"2024-03-04T11:19:17.000+05:30",options:a,modules:[r,s,v],supported_modules:[s,v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:j,ratings_count:b,install_count:g,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[266126,268246,300882]},hostproduct_ids:[t],short_description:"Freshsales and Freshservice sync",addons:[{addon_id:"marketplaceapp__81703_300882_AUD",addon_type:h,product_id:t,currency_code:S,trial_period:d,price:"33.62"},{addon_id:"marketplaceapp__81703_300882_EUR",addon_type:h,product_id:t,currency_code:T,trial_period:d,price:fj},{addon_id:"marketplaceapp__81703_300882_GBP",addon_type:h,product_id:t,currency_code:U,trial_period:d,price:nA},{addon_id:"marketplaceapp__81703_300882_INR",addon_type:h,product_id:t,currency_code:V,trial_period:d,price:"1799.21"},{addon_id:"marketplaceapp__81703_300882_USD",addon_type:h,product_id:t,currency_code:W,trial_period:d,price:"21.77"}]},{id:82680,name:"delighted_2906",display_name:ix,description:"Delighted is a customer feedback platform that specializes in gathering actionable insights through various metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform allows businesses to collect feedback across multiple channels like email, web, SMS, and more.\r\n\r\nBenefits of integrating Delighted with Freshmarketer :-\r\n\r\n1) Unified Customer View :-\r\n\r\nWith the integration, all Delighted feedback and NPS scores are visible right within the Freshmarketer contact activity timeline. This provides a 360-degree view of the customer, helping you understand their journey and sentiment better.\r\nAutomated Segmentation: Based on the NPS scores and feedback, you can automatically segment customers into different buckets like 'Promoters,' 'Passives,' and 'Detractors.' This enables targeted marketing campaigns.\r\n\r\n2) Personalized Communication:- \r\n\r\nUtilize the segmentation to send personalized messages via WhatsApp, SMS, or email. For instance, you can send discount coupons to 'Detractors' to win them back or reward points to 'Promoters' to encourage loyalty. By integrating Delighted with Freshmarketer, you not only gain a deeper understanding of your customers but also empower your marketing team to execute more effective and personalized campaigns. This results in improved customer satisfaction, higher retention rates, and ultimately, increased revenue.",overview:"Improve post purchase experiences with Freshmarketer-Delighted Integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08628\u002Flive_cover_art\u002Fthumb\u002Fdelighted-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F08628\u002Flive_cover_art\u002Fthumb2x\u002Fdelighted-400x400.png"},categories:[gF,be,bD],type:b,published_at:"2023-09-26T18:02:24.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[270148]},hostproduct_ids:[t],short_description:a,addons:a},{id:82683,name:"appstle_1",display_name:"Appstle",description:"Appstle Subscriptions is a Shopify app designed to help merchants set up and manage subscriptions easily. The app offers robust tools for subscription management, including features for recurring orders, loyalty benefits, 1-click checkout, churn control, and build-a-box options. It is popular among businesses for its intuitive user interface. It is used by some of the largest e-commerce brands like Universal Audio, Pela Earth, Inspired Go, and Skin Authority.\r\n\r\nWhat are the benefits of integrating Appstle Subscriptions with Freshmarketer?\r\n\r\n1) Enhanced Customer Segmentation: \r\n\r\nWith this integration, you can easily segment your customer base based on their subscription status (active, paused, canceled, etc.). This allows you to target specific customer groups with tailored marketing campaigns.\r\n\r\n2) Automated Personalized Journeys:-\r\n\r\nSet up triggers based on subscription status or product subscriptions to automatically send your customers personalized emails, offers, or notifications.\r\n\r\n3) Centralized Data Management:-\r\n\r\nHave all your subscription and marketing data in one place. This makes it easier to analyze customer behavior and make data-driven decisions.",overview:"Personalize Subscription Experiences with Freshmarketer-Appstle Integration",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38628\u002Flive_cover_art\u002Fthumb\u002Fimages%20%281%29.jpeg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38628\u002Flive_cover_art\u002Fthumb2x\u002Fimages%20%281%29.jpeg"},categories:[gF,be,bD],type:b,published_at:"2023-10-05T09:37:31.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[270161]},hostproduct_ids:[t],short_description:a,addons:a},{id:152142,name:"axialys-_freshworks_crm",display_name:"Axialys",description:"Utilize the Axialys integration to deliver smooth support to customers through both modern and traditional communication channels. \r\n\r\nKey features of the Axialys integration include:: · \r\n\r\nClick to Dial\r\nInbound call\r\nOutbound call · On-Screen Caller Information ·\r\nCall Mute\u002FUnmute\r\nCall Recordings\r\nCall Notes\r\n\r\nThe Axialys integration helps you: ·Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. Boost agent productivity with complete access to customer conversations in one single conversation thread and single-click access to customer information.",overview:od,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F241251\u002Flive_cover_art\u002Fthumb\u002Fimage.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F241251\u002Flive_cover_art\u002Fthumb2x\u002Fimage.png"},categories:[N,aj,$],type:b,published_at:"2024-11-14T10:37:43.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:j,ratings_count:h,install_count:g,productName:ag,productId:t,account:bR,platform_details:{"1.0":[],"2.0":[377722,483823]},hostproduct_ids:[t],short_description:a,addons:a},{id:183250,name:"zoho_crm_connector_app_2",display_name:nt,description:"The Zoho CRM Connector app seamlessly integrates Freshchat\u002FCSS and Zoho CRM, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009994\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Zoho CRM to Freshchat\u002FCSS:\r\n1. Generate reports on Freshchat\u002FCSS based on Zoho CRM data.\r\n2. Run automation on Freshchat\u002FCSS conversations using Zoho CRM information.\r\n\r\nData sync from Freshchat\u002FCSS to Zoho CRM:\r\n1. Keep the sales team in sync with data from Freshchat\u002FCSS.\r\n2. Run reports on Zoho CRM using data from Freshchat\u002FCSS conversations.",overview:"Sync data between Freshchat\u002FCSS and Zoho CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F052381\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F052381\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-10-22T12:07:15.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:g,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416501,431010,459499]},hostproduct_ids:[t],short_description:a,addons:a},{id:183315,name:"google_bigquery_connector_app_1",display_name:nS,description:"The Google BigQuery Connector App integrates with Freshchat\u002FCSS, providing agents and admins with data from your BigQuery Data Warehouse.\r\nThe app includes two components:\r\n1. Ability to enrich contact information from\u002Fto Google BigQuery\r\n2. Ability to enrich company information from\u002Fto Google BigQuery\r\n\r\nThe app is powered by Connector app addon. To know more, please refer to this article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010008",overview:"Sync data between Freshchat\u002FCSS and Google BigQuery",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F513381\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F513381\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2024-11-26T10:37:16.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:g,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416590,431019,502529]},hostproduct_ids:[t],short_description:a,addons:a},{id:53815,name:"valuefirst_for_freshworks_send_whatsapp_messages",display_name:"ValueFirst WhatsApp Messaging",description:"Founded in 2003, ValueFirst connects businesses with their consumers over telecom and internet channels, at scale. ValueFirst assists brands across sectors to build conversational experiences by offering Apple Business Messaging, Chatbots, Email, Google Business Messaging, Instagram, RCS Business Messaging, SMS, Voice, and WhatsApp through communication platforms and smart APIs.\r\n\r\nWith ValueFirst WhatsApp Messaging for Freshworks, businesses can engage, notify, remind, and support their customers on the world's favorite messaging app aka WhatsApp. Freshworks customers should consider utilizing the ValueFirst WhatsApp Messaging Connector for multiple reasons:\r\n\r\n1. WhatsApp has become one of the most widely used messaging apps, with over 2 billion users worldwide. By integrating WhatsApp messaging capabilities into the Freshworks platform, businesses can unlock a vast and highly engaged audience. With ValueFirst WhatsApp Messaging Connector, Freshworks customers can reach their customers on a channel they already use and prefer, resulting in improved customer satisfaction and increased brand loyalty.\r\n\r\n2. The ValueFirst WhatsApp Messaging Connector seamlessly integrates with Freshworks' customer engagement tools, allowing businesses to manage all customer conversations from a centralized platform. With this connector, Freshworks customers can handle WhatsApp conversations alongside other channels like email, phone, and social media, ensuring a consistent and efficient customer experience across various touchpoints. By streamlining communication channels, businesses can reduce response times, resolve issues faster, and ultimately enhance customer satisfaction.\r\n\r\n3. ValueFirst's WhatsApp Messaging Connector offers powerful automation capabilities that enable businesses to scale their customer interactions. Freshworks customers can leverage features like chatbots, automated replies, and personalized messaging workflows to handle high volumes of incoming messages effectively. Automation not only saves time but also improves efficiency by providing instant responses to frequently asked questions, collecting customer information, and routing conversations to the right agents when necessary. This enables businesses to enhance their customer support while optimizing resource allocation.\r\n\r\n4. With the ValueFirst WhatsApp Messaging Connector, Freshworks customers can initiate proactive customer engagement campaigns, reaching out to customers with relevant offers, updates, and reminders. By leveraging WhatsApp's rich media capabilities, businesses can send personalized messages, images, videos, and even interactive elements, creating engaging and immersive experiences. Proactive customer engagement helps businesses stay top-of-mind, increase customer retention, and drive revenue growth.\r\n\r\n5. Understanding customer behavior and preferences is crucial for effective customer engagement. The integration of the ValueFirst WhatsApp Messaging Connector with Freshworks provides businesses with access to comprehensive analytics and insights. Freshworks customers can track and analyze metrics such as message delivery rates, response times, customer satisfaction ratings, and conversation trends. These insights empower businesses to optimize their messaging strategies, identify areas for improvement, and make data-driven decisions to enhance customer engagement and satisfaction.\r\n\r\nValueFirst is the official business provider for META to deploy WhatsApp-based solutions globally.",overview:"Engage customers across sales, marketing, and support journeys-natively on WhatsApp.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51835\u002Flive_cover_art\u002Fthumb\u002Fvf-logo-vertical.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51835\u002Flive_cover_art\u002Fthumb2x\u002Fvf-logo-vertical.png"},categories:[N,ad],type:b,published_at:"2023-07-17T09:58:24.000+05:30",options:a,modules:[u,r,s,v,z],supported_modules:[u,s,v,z],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[164335,178609,223571]},hostproduct_ids:[t],short_description:"World's No. 1 WhatsApp API Partner.",addons:a},{id:64110,name:"prestashop_connector_1",display_name:mB,description:"The PrestaShop Connector for Freshsales will allow you to connect your PrestaShop store and display customer information on the Freshsales side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the PrestaShop store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several PrestaShop stores at the same time and display information for each store. You can sync your stores with Freshsales account and get updates for contacts and deals.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n5) Links to the customer, order and product pages on your PrestaShop admin panel (you should be authenticated).\r\n6) Webhooks support: Freshsales can get data about new customers and orders and create\u002Fupdate contacts or create deals for any contact.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name (link on customer page in Admin panel)\r\n- Registration date\r\n- Total Sales\r\n- Group\r\n- Country\r\n- Default shipping and billing addresses\r\n\r\n2) Block of orders:\r\n- Order number (link on order page in Admin panel)\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name (link on product page in Admin panel)\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales account with PrestaShop store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01146\u002Flive_cover_art\u002Fthumb\u002Fpresta_freshsales_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01146\u002Flive_cover_art\u002Fthumb2x\u002Fpresta_freshsales_logo.png"},categories:[au,aB],type:b,published_at:"2023-08-10T23:40:36.000+05:30",options:a,modules:[r,s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:bI,platform_details:{"1.0":[],"2.0":[214155,217154,218823,246180,259612]},hostproduct_ids:[t],short_description:mC,addons:[{addon_id:"marketplaceapp__64110_259612_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__64110_259612_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__64110_259612_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__64110_259612_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__64110_259612_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu}]},{id:82801,name:"shipbob_2",display_name:"ShipBob",description:"Using the ShipBob Integration\r\n\r\nSearching for Shipments\r\n\r\n\r\n1. Open Freshchat and navigate to the integration panel.\r\n\r\n2. Use the \"Search\" function to find shipments by entering the order ID. Note that you can have multiple shipments for the same order.\r\n\r\n\r\n\r\nViewing Shipping Details\r\n\r\n\r\nClick on a shipment to access detailed information, including:\r\n\r\n - Order ID\r\n\r\n - Shipment ID (Clicking on this will take you to the ShipBob page)\r\n\r\n - Shipment Status\r\n\r\n - Tracking Number (with a hyperlink to the tracking URL)\r\n\r\n - Tracking History (if available)\r\n\r\n - Order Items and Quantity\r\n\r\n - Delivery Date (visible when the shipment is delivered)\r\n\r\n - Carrier Type\r\n\r\n - Customer Information (email and contact number)\r\n\r\n\r\n\r\nCanceling Shipments\r\n\r\n\r\nIf you have the necessary permissions, you can cancel a shipment directly from the integration panel. Look for the \"Cancel Shipment\" option and follow the prompts.",overview:"Access shipment information, cancel shipments, and provide customers with real-time updates",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10828\u002Flive_cover_art\u002Fthumb\u002Fshipbob_icon%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F10828\u002Flive_cover_art\u002Fthumb2x\u002Fshipbob_icon%20%281%29.png"},categories:[au,cs],type:b,published_at:"2023-09-27T19:39:38.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[270572]},hostproduct_ids:[t],short_description:a,addons:a},{id:84564,name:"userback_1",display_name:"Userback",description:"This integration allows agents to create and view feedback inside Userback without having to leave the Freshchat inbox",overview:"Track all customer feedback and requests in one place",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46548\u002Flive_cover_art\u002Fthumb\u002Fuserback-logo-Google-Search.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46548\u002Flive_cover_art\u002Fthumb2x\u002Fuserback-logo-Google-Search.png"},categories:[ah,aw],type:b,published_at:"2023-10-31T09:05:29.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:h,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[277275]},hostproduct_ids:[t],short_description:a,addons:a},{id:84708,name:"returnlogic_2",display_name:"ReturnLogic",description:"The integration of ReturnLogic with Freshchat empowers agents by enabling them to:\r\n\r\n1. Access Return Merchandise Authorizations (RMAs) directly from the Freshchat inbox.\r\n2. View the products included in an RMA.\r\n3. Access customer information, view a breakdown of charges, and track shipping information within an RMA.",overview:"View all Return Merchandise Authorizations [RMAs] in Freshchat inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80748\u002Flive_cover_art\u002Fthumb\u002Freturnlogic_logo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F80748\u002Flive_cover_art\u002Fthumb2x\u002Freturnlogic_logo.jpg"},categories:[au,bH],type:b,published_at:"2023-11-03T10:21:13.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[277957]},hostproduct_ids:[t],short_description:a,addons:a},{id:164342,name:"snowflake_connector_app_1",display_name:nl,description:"The Snowflake Connector App integrates with Freshchat\u002FCSS, providing agents and admins with data from your Snowflake Data Warehouse.\r\nThe app includes two components:\r\n1. Ability to enrich contact and company information from\u002Fto Snowflake\r\n2. Ability to push analytics reports from Freshchat\u002FCSS into a Snowflake DB.\r\n\r\nBenefits:\r\nImproved Data Accuracy: By synchronizing data between Freshchat\u002FCSS and Snowflake, you can ensure that your customer and company information is always accurate and up-to-date.\r\n\r\nCentralized Data Management: Keep all your important customer and support data in one place, making it easier to manage, analyze, and derive insights from your data.",overview:"Sync data between Freshchat\u002FCSS and Snowflake Data Warehouse",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F243461\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F243461\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2024-10-23T07:20:50.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[393112,430960,460696]},hostproduct_ids:[t],short_description:a,addons:a},{id:194174,name:"api_meter_2",display_name:ia,description:"An API meter app is a tool designed to track and manage the usage of APIs (Application Programming Interfaces). It provides insights into how often APIs are being called, monitors usage limits, and helps prevent API abuse or overuse. \r\n\r\nThe app will then display these configured modules along with the following details: \r\n\r\n1. Total API rate allocated\r\n2. Number of API calls consumed\r\n3. Number of API calls remaining\r\n\r\nIf the API rate limit is exceeded, the app will show the retry-after time. This feature assists users in making successful API calls after the indicated waiting period. \r\n\r\nOverall, an API meter app plays a crucial role in ensuring efficient and responsible use of APIs, optimizing performance, and maintaining compliance with API usage policies and agreements.",overview:ib,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F471491\u002Flive_cover_art\u002Fthumb\u002FAPI%20RAYE%20MONITOR%20ICON.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F471491\u002Flive_cover_art\u002Fthumb2x\u002FAPI%20RAYE%20MONITOR%20ICON.png"},categories:[as,P],type:b,published_at:"2024-10-15T09:15:27.000+05:30",options:a,modules:[u,s,v],supported_modules:[u,s,v],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:ag,productId:t,account:cU,platform_details:{"1.0":[],"2.0":[439337]},hostproduct_ids:[t],short_description:a,addons:a},{id:78014,name:"easyship",display_name:"Easyship",description:ru,overview:jc,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41087\u002Flive_cover_art\u002Fthumb\u002FEasy_ship_400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F41087\u002Flive_cover_art\u002Fthumb2x\u002FEasy_ship_400x400.png"},categories:[au,dz,cs],type:b,published_at:"2023-08-16T19:33:07.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[252900,262914]},hostproduct_ids:[t],short_description:a,addons:a},{id:78015,name:"vamaship",display_name:"Vamaship",description:ru,overview:jc,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51087\u002Flive_cover_art\u002Fthumb\u002Fezgif.com-gif-maker.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F51087\u002Flive_cover_art\u002Fthumb2x\u002Fezgif.com-gif-maker.png"},categories:[au,dz,cs],type:b,published_at:"2023-08-21T09:33:40.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:j,ratings_count:b,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[252905,262915]},hostproduct_ids:[t],short_description:a,addons:a},{id:78077,name:"yotpo_loyalty",display_name:"Yotpo Loyalty",description:"Integrate Freshchat with Yotpo Loyatly and access customer loyalty information right from within your chat inbox. Here is what you can do with the integration:\r\n\r\n1. Check if customers are enrolled in any loyalty programs \r\n2. Retrieve the customer's current balance points\r\n3. View recent transactions in the customer’s account, get information on points recently approved and spent",overview:"Integrate Freshchat with Yotpo Loyatly and access customer loyalty information from Freshchat inbox.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77087\u002Flive_cover_art\u002Fthumb\u002Flogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F77087\u002Flive_cover_art\u002Fthumb2x\u002Flogo.jpg"},categories:[as,P,fx,av],type:b,published_at:"2023-07-31T12:25:27.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[253114]},hostproduct_ids:[t],short_description:a,addons:a},{id:82410,name:"seal_subscriptions_1",display_name:rv,description:"Seal Subscription is a subscription management platform designed to simplify managing and automating business subscriptions. It offers a range of features such as billing, invoicing, customer management, and analytics to help you keep track of your subscription-based services.\r\n\r\nBenefits of integrating Seal Subscriptions with Freshmarketer:-\r\n----------------------------------------------------------------\r\n\r\nEnhanced Customer Segmentation:-\r\n-------------------------------------\r\na) Subscription Status: With this integration, you can easily segment your customer base based on their subscription status (active, paused, canceled, etc.). This allows you to target specific customer groups with tailored marketing campaigns.\r\nb) Subscribed Products: Knowing what products your customers have subscribed to enables you to create more personalized and relevant marketing messages.\r\n\r\nAutomated Personalized Journeys:-\r\n------------------------------------\r\nTrigger-Based Actions: Set up triggers based on subscription status or product subscriptions to automatically send personalized emails, offers, or notifications to your customers.\r\n\r\nCentralized Data Management:-\r\n--------------------------------\r\nUnified Dashboard: Have all your subscription and marketing data in one place. This makes it easier to analyze customer behavior and make data-driven decisions.",overview:"The integration lets you segment customers & allows you to send personalized messages to customers.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01428\u002Flive_cover_art\u002Fthumb\u002Fseal-icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01428\u002Flive_cover_art\u002Fthumb2x\u002Fseal-icon.png"},categories:[cH,bi,av],type:b,published_at:"2023-10-05T09:38:46.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F],supported_modules:[u,E,H,G,s,v,A,z,y,C,F],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[269002]},hostproduct_ids:[t],short_description:a,addons:a},{id:84549,name:"savio_1",display_name:"Savio",description:"The Savio integration with Freshcaht allows you to create new posts inside Savio without having to leave the Freshchat inbox.",overview:"Track all customer feedback and feature requests in one place",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94548\u002Flive_cover_art\u002Fthumb\u002Fimages%20%281%29%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F94548\u002Flive_cover_art\u002Fthumb2x\u002Fimages%20%281%29%20%281%29.png"},categories:[ah,aw],type:b,published_at:"2023-10-30T08:43:54.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[277211]},hostproduct_ids:[t],short_description:a,addons:a},{id:85234,name:"gst_verifier",display_name:"GST Verifier",description:"The GST Verifier app is a powerful tool designed to assist businesses, accountants, and individuals in verifying the authenticity and validity of Goods and Services Tax (GST) identification numbers in India. With an intuitive user interface and robust features, the app simplifies the process of validating GST numbers, ensuring accuracy in financial transactions and compliance. \r\nTarget Audience:\r\nBusiness Owners\r\nAccountants\r\nTax Professionals\r\nFinancial Consultants\r\nIndividuals requiring GST number validation",overview:"The GST Verifier app is a powerful tool designed to assist businesses, accountants, and individuals.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43258\u002Flive_cover_art\u002Fthumb\u002Fgsticon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F43258\u002Flive_cover_art\u002Fthumb2x\u002Fgsticon.png"},categories:[M,ac],type:b,published_at:"2023-11-27T09:27:57.000+05:30",options:a,modules:[r,v],supported_modules:[v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[280237]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__85234_280237_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bS},{addon_id:"marketplaceapp__85234_280237_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:c_},{addon_id:"marketplaceapp__85234_280237_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:c$},{addon_id:"marketplaceapp__85234_280237_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:kz},{addon_id:"marketplaceapp__85234_280237_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:bS}]},{id:85889,name:"seal_subscriptions_2",display_name:rv,description:"With the Freshchat x Seal Subscriptions integration, agents will be able to do the following:\r\n 1. View subscription information like Status, Delivery interval, Billing interval, \r\n Items and Address\r\n 2. Pause or cancel an active subscription\r\n 3. Reactivate a canceled subscription\r\n 4. Resume a paused subscription",overview:"Manage Seal subscriptions from Freshchat",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98858\u002Flive_cover_art\u002Fthumb\u002Fseal_logo%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F98858\u002Flive_cover_art\u002Fthumb2x\u002Fseal_logo%20%281%29.png"},categories:[bi,av],type:b,published_at:"2023-12-12T12:24:52.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[283409]},hostproduct_ids:[t],short_description:a,addons:a},{id:183214,name:"hubspot_connector_app_2",display_name:lt,description:"The Hubspot Connector app seamlessly integrates Freshchat\u002FCSS and Hubspot, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009993\r\n\r\nWith the data sync feature, you can do the following:\r\nData sync from Hubspot to Freshchat\u002FCSS:\r\n1. Generate reports on Freshchat\u002FCSS based on Hubspot data.\r\n2. Run automation on Freshchat\u002FCSS conversations using Hubspot information.\r\n\r\nData sync from Freshchat\u002FCSS to Hubspot:\r\n1. Keep the sales team in sync with data from Freshchat\u002FCSS.\r\n2. Run reports on Hubspot using data from Freshchat\u002FCSS conversations.",overview:"Sync data between Freshchat\u002FCSS and Hubspot",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F412381\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F412381\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-11-26T13:40:10.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:b,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416451,431017,505000]},hostproduct_ids:[t],short_description:a,addons:a},{id:66581,name:"opencart_connector_1",display_name:oh,description:"The OpenCart Connector for Freshsales will allow you to connect your OpenCart store and display customer information on the Freshsales side.\r\nThis will help to better search and verify information, as well as provide more effective support.\r\nThe application by default uses the ticket requester email for searching and looks for information on the OpenCart store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several OpenCart stores at the same time and display information for each store.\r\n\r\nMain features of the application:\r\n1) Providing information about the customer and orders directly in the ticket page\r\n2) Ability to connect multiple stores at the same time and search across all stores\r\n3) Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email\u002Forder\r\n4) Filtering orders. Helps to find the right order if there are too many of them.\r\n\r\nProvided information:\r\n1) Customer block:\r\n- Name\r\n- Registration date\r\n- Total Sales\r\n- Rewards\r\n- Group\r\n- Country\r\n- Addresses\r\n\r\n2) Block of orders:\r\n- Order number\r\n- Status\r\n- Date of creation\r\n- Totals (subtotal, tax, shipping, discount, grand total)\r\n- Product block\r\n- Billing and shipping addresses\r\n- Payment and shipping methods\r\n\r\n3) Product block:\r\n- Name\r\n- Price\r\n- Quantity\r\n- Sku\r\n- Product options\r\n- Total",overview:"Connect your Freshsales account with OpenCart store.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18566\u002Flive_cover_art\u002Fthumb\u002Fbig_freshdesk_logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F18566\u002Flive_cover_art\u002Fthumb2x\u002Fbig_freshdesk_logo.png"},categories:[au,aB],type:b,published_at:"2023-05-22T15:04:36.000+05:30",options:a,modules:[s],supported_modules:[s],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:bI,platform_details:{"1.0":[],"2.0":[225414]},hostproduct_ids:[t],short_description:"OpenCart info on contact page",addons:[{addon_id:"marketplaceapp__66581_225414_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:bg},{addon_id:"marketplaceapp__66581_225414_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:ar},{addon_id:"marketplaceapp__66581_225414_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:ar},{addon_id:"marketplaceapp__66581_225414_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:ar},{addon_id:"marketplaceapp__66581_225414_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:bu}]},{id:84661,name:"featureos_1",display_name:"FeatureOS",description:"With the Feature OS integration for Freshchat, agents will be able to do the following:\r\n1. Create feedback posts inside FeatureOS from the Freshcaht inbox\r\n2. View all posts and votes associated with a particular conversation",overview:"Collect feedback in FeatureOS seamlessly from Freshchat inbox",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16648\u002Flive_cover_art\u002Fthumb\u002Flogo_monogram%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F16648\u002Flive_cover_art\u002Fthumb2x\u002Flogo_monogram%20%281%29.png"},categories:[ah,aw],type:b,published_at:"2023-11-03T09:52:21.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[277800]},hostproduct_ids:[t],short_description:a,addons:a},{id:86672,name:"lateshipment_1",display_name:fp,description:"With the LateShipment.com app, agents will be able to view the LateShipment.com information of a customer using their Tracking ID, giving them real-time updates without having to leave the inbox",overview:"View LateShipment.com information from Freshchat",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27668\u002Flive_cover_art\u002Fthumb\u002FjBEG70cP_400x400.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27668\u002Flive_cover_art\u002Fthumb2x\u002FjBEG70cP_400x400.jpg"},categories:[au,bH],type:b,published_at:"2024-03-19T14:40:39.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[286987]},hostproduct_ids:[t],short_description:a,addons:a},{id:86890,name:"vat_verifier",display_name:"VAT Verifier",description:"Validate Vat has a number of features:\r\n\r\nAccurate calculations of pricing, including VAT by country code and digital good type.\r\n\r\nPerform VAT number lookup to get official updated company information from the national EU states Tax databases.\r\n\r\nAll communication between you and ValidateVat servers are secure and encrypted through enterprise grade SSL.\r\n\r\nIf you sell digital goods to customers located in the EU, European laws require that private customers must be charged a VAT, irrespective of whether the supplier is inside the EU or outside the EU.\r\n\r\nThe VAT rate depends on the customer’s location. Business customers with a valid VAT number are exempt from being surcharged. The Validate VAT API helps you get the official EU VAT rates and check VAT numbers in real-time securely and automatically.",overview:"Validate Vat is the leading VAT Number Validation & EU VAT Rates API.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09868\u002Flive_cover_art\u002Fthumb\u002Fvat-tax-report-9632603-7819956.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F09868\u002Flive_cover_art\u002Fthumb2x\u002Fvat-tax-report-9632603-7819956.png"},categories:[M,ac],type:b,published_at:"2023-12-28T16:25:09.000+05:30",options:a,modules:[r,v],supported_modules:[v],uses_gen_ai:a,freddy_ai_compliance:a,pricing:X,subscription_type:_,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:w,platform_details:{"1.0":[],"2.0":[287859]},hostproduct_ids:[t],short_description:a,addons:[{addon_id:"marketplaceapp__86890_287859_AUD",addon_type:b,product_id:t,currency_code:S,trial_period:d,price:fl},{addon_id:"marketplaceapp__86890_287859_EUR",addon_type:b,product_id:t,currency_code:T,trial_period:d,price:c$},{addon_id:"marketplaceapp__86890_287859_GBP",addon_type:b,product_id:t,currency_code:U,trial_period:d,price:c_},{addon_id:"marketplaceapp__86890_287859_INR",addon_type:b,product_id:t,currency_code:V,trial_period:d,price:"620.0"},{addon_id:"marketplaceapp__86890_287859_USD",addon_type:b,product_id:t,currency_code:W,trial_period:d,price:fO}]},{id:87988,name:"appstle_loyalty_and_rewards_1",display_name:"Appstle Loyalty and Rewards",description:"Elevate your customer engagement with Appstle's Loyalty and Rewards, integrated seamlessly into Freshchat. This app is tailored to empower your support team with efficient management of customer loyalty programs directly within the Team Inbox.\r\n\r\nKey Features:\r\n\r\n1. View Customer Points: Agents gain instant visibility into current and pending loyalty points of customers.\r\n\r\n2. Allocate Point: Utilize the 'Give Points' feature for adding points directly to customer accounts.\r\n\r\n3. Generate Discount Codes: Effortlessly create redeemable discount codes for customers.\r\n\r\nIdeal for customer-centric teams, Appstle's integration transforms the way loyalty and rewards are managed in Freshchat, making it an integral component of your customer service approach.",overview:"Streamline loyalty rewards in Freshchat with Appstle's integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88978\u002Flive_cover_art\u002Fthumb\u002Fappstle-logos.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88978\u002Flive_cover_art\u002Fthumb2x\u002Fappstle-logos.jpg"},categories:[au,bH],type:b,published_at:"2024-02-07T09:42:21.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[293585]},hostproduct_ids:[t],short_description:a,addons:a},{id:91472,name:"appstle_subscriptions_1",display_name:"Appstle Subscriptions",description:"The power of Appstle Subscriptions inside Freshchat. Access & Manage Customers' Subscriptions Data from the comfort of the Freshchat Inbox.\r\nProvide Agents with Context & Control to support Customers.\r\n\r\nSupport agents can now view all Subscriptions of a particular Customer directly from the Freshchat Inbox. This visibility extends to viewing Subscriptions grouped by their Status, providing a clear overview of Active, Paused, Canceled, and Expired Subscriptions. This immediate access to Subscription details allows Agents to offer personalized support swiftly.\r\n\r\n1. View 3 Most Recent Subscriptions of the Customer at-a-glance.\r\n\r\n2. View All Subscriptions grouped by Status.\r\n\r\n3. Drill down into specific Subscriptions & view all Orders within a particular Subscription, offering a timeline of the Customer's engagement and purchase history.\r\n\r\n4. Drill down into a specific Order within a Subscription, enabling Agents to address queries\u002Fissues with precision.\r\n\r\nThe integration empowers support agents with the ability to take direct actions on subscriptions from the Freshchat inbox. This includes:\r\n\r\n1. Active Subscriptions can be Paused \u002F Canceled, offering flexibility in managing customer needs.\r\n\r\n2. Canceled Subscriptions can be ReActivated, encouraging continued engagement and loyalty.\r\n\r\n3. Paused Subscriptions can be either ReActivated or Canceled, based on customer preferences.",overview:"Manage Customers' Subscriptions from the Inbox with the Freshchat \u003C\u003E Appstle Subscriptions App.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27419\u002Flive_cover_art\u002Fthumb\u002FAppstleSubsLogo.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F27419\u002Flive_cover_art\u002Fthumb2x\u002FAppstleSubsLogo.jpg"},categories:[bi,av],type:b,published_at:"2024-02-20T13:49:26.000+05:30",options:a,modules:[y],supported_modules:[y],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[301584]},hostproduct_ids:[t],short_description:a,addons:a},{id:144448,name:"godeskless_field_service_for_css",display_name:"GoDeskless FSM | Field Service for CSS",description:"GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Freshdesk as well as the Customer Service Suite (CSS). \r\n\r\nGoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging. \r\n\r\nIn addition, GoDeskless offers a robust, fully integrated transactional asset & inventory management solution with service checklists to manage and track assets in the field. \r\n\r\nIncreased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things. \r\n\r\nReduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive. \r\n\r\nExceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time. \r\n\r\nFunctional Highlights :\r\n\r\n1. Fully embedded within Freshdesk & Customer Service Suite (CSS)\r\n2. Mobile-first automation for case creation and management\r\n3. Dedicated mobile app for field agents and field supervisors\r\n4. Web app for customer engagement, no download required \r\n5. Unified engagement console directly within Freshdesk and CSS: Video Call and Chat with field agents\r\n6. Omni-scheduling capabilities: self-schedule, assisted, dynamic\u002FAI driven, broadcast\u002Ffirst to accept\r\n7. Fully integrated transactional asset & inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work & inspections\r\n8. Automated Service Call Report (SCR) generation for tracking service history and invoicing \r\n\r\nKnow more at www.godeskless.com. \r\n\r\nGet in touch! Call us at: (650) 910-5100 \u002F Email us: hello@godeskless.com",overview:q_,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F844441\u002Flive_cover_art\u002Fthumb\u002FGD_trackhelp.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F844441\u002Flive_cover_art\u002Fthumb2x\u002FGD_trackhelp.png"},categories:[at,ap,as,P,cu,bj,M],type:b,published_at:"2024-08-09T19:11:18.000+05:30",options:a,modules:[r,y],supported_modules:[y],uses_gen_ai:X,freddy_ai_compliance:c,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:"gosocial",platform_details:{"1.0":[],"2.0":[368057]},hostproduct_ids:[t],short_description:a,addons:a},{id:183205,name:"fullcontact_connector_app_2",display_name:oG,description:"The FullContact Connector app seamlessly integrates Freshchat\u002FCSS and FullContact, enhancing data enrichment and operational efficiency.\r\n\r\nThe app enriches Freshchat\u002FCSS contact information with data from FullContact. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010002.\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData enrichment from FullContact to Freshchat\u002FCSS:\r\n1. Enhance contact profiles in Freshchat\u002FCSS with detailed information from FullContact.\r\n2. Run automation on Freshchat conversations using enriched contact data.",overview:"Sync data from FullContact to Freshchat\u002FCSS",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F502381\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F502381\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aW,ab,P],type:b,published_at:"2024-08-14T10:09:04.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416440,431002]},hostproduct_ids:[t],short_description:a,addons:a},{id:183237,name:"insightly_crm_connector_app_2",display_name:oR,description:"The Insightly Connector app seamlessly integrates Freshchat\u002FFreshdesk Omni and Insightly, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000009998\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Insightly to Freshchat\u002FFreshdesk Omni:\r\n\r\nGenerate reports on Freshchat\u002FFreshdesk Omni based on Insightly data.\r\nRun automation on Freshchat\u002FFreshdesk Omni tickets using Insightly information.\r\nData sync from Freshchat\u002FFreshdesk Omni to Insightly:\r\n\r\nKeep the sales team in sync with data from Freshchat\u002FFreshdesk Omni.\r\nRun reports on Insightly using data from Freshchat\u002FFreshdesk Omni tickets.",overview:"Sync data between Insightly and Freshchat\u002FFreshdesk Omni",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F732381\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F732381\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-12-20T16:57:04.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416483,431013,512677]},hostproduct_ids:[t],short_description:a,addons:a},{id:rl,name:"copper_crm_connector_app_2",display_name:oS,description:"The Copper CRM Connector app seamlessly integrates Freshchat\u002FCSS and Copper CRM, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010000\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Copper CRM to Freshchat\u002FCSS:\r\n1. Generate reports on Freshchat\u002FCSS based on Copper CRM data.\r\n2. Run automation on Freshchat\u002FCSS conversations using Copper CRM information.\r\n\r\nData sync from Freshchat\u002FCSS to Copper CRM:\r\n1. Keep the sales team in sync with data from Freshchat\u002FCSS.\r\n2. Run reports on Copper CRM using data from Freshchat\u002FCSS conversations.",overview:"Sync data between Freshchat\u002FCSS and Copper CRM",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F552381\u002Flive_cover_art\u002Fthumb\u002FApp%20icon.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F552381\u002Flive_cover_art\u002Fthumb2x\u002FApp%20icon.png"},categories:[Y,ak,an,ab,P,az],type:b,published_at:"2024-12-20T17:03:38.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[416506,431021,530595]},hostproduct_ids:[t],short_description:a,addons:a},{id:183908,name:"amazon_redshift_connector_app",display_name:oH,description:"The Amazon Redshift Connector app seamlessly integrates Freshchat\u002FFreshdesk Omni and Redshift, enhancing data flow and operational efficiency.\r\n\r\nThe app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https:\u002F\u002Fcrmsupport.freshworks.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F50000010006\r\n\r\nWith the data sync feature, you can do the following:\r\n\r\nData sync from Redshift to Freshchat\u002FFreshdesk Omni:\r\n1. Generate reports on Freshchat\u002FFreshdesk Omni based on Redshift data.\r\n2. Run automation on Freshchat\u002FFreshdesk Omni conversations using Redshift information.\r\n\r\nData sync from Freshchat\u002FFreshdesk Omni to Redshift:\r\nPush Freshchat\u002FFreshdesk Omni data to Amazon Redshift to use it for reporting",overview:"Sync data between Freshchat\u002FFreshdesk Omni and Amazon Redshift",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F809381\u002Flive_cover_art\u002Fthumb\u002Fdata%20sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F809381\u002Flive_cover_art\u002Fthumb2x\u002Fdata%20sync.png"},categories:[aC,ab,P],type:b,published_at:"2025-01-20T21:48:15.000+05:30",options:a,modules:[u,r,E,H,G,s,v,A,z,y,C,F,L,bc],supported_modules:[u,E,H,G,s,v,A,z,y,C,F,L,bc],uses_gen_ai:c,freddy_ai_compliance:c,pricing:c,subscription_type:aL,rating:i,ratings_count:i,install_count:i,productName:ag,productId:t,account:K,platform_details:{"1.0":[],"2.0":[417381,431004,531254]},hostproduct_ids:[t],short_description:a,addons:a},{id:40822,name:"jooble",display_name:"Jooble",description:"The Jooble and Freshteam Free Jobs Posting Integration.\n\nThis integration helps in automatically posting your jobs to Jooble in 71 countries and your job will be seen by 70 million users worldwide.\n\nWe at Jooble, together with Freshteam, have made an integration that will allow you to:\n\n- Post jobs for Free directly to Jooble in your country from Freshteam.\n- Update Job details automatically to Jooble when you do in Freshteam.\n- Receive candidate CVs from Jooble directly into Freshteam \n- Delete or Close or Mark any action on a job on Jooble from Freshteam.\n- Measure and analyse your Job Board's performance from Freshteam.\n- Support and answers to any questions from the Jooble team",overview:"Publish your jobs on Jooble for Free in a few clicks with Jooble & Freshteam app.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22804\u002Flive_cover_art\u002Fthumb\u002FJooble_logo_Freshteam.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F22804\u002Flive_cover_art\u002Fthumb2x\u002FJooble_logo_Freshteam.png"},categories:[aQ,cI],type:b,published_at:"2021-06-01T14:54:55.000+05:30",options:a,modules:[r,aT],supported_modules:[aT],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:iM,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[112395]},hostproduct_ids:[am],short_description:"Publish your jobs on Jooble.",addons:a},{id:36607,name:"monster",display_name:"Monster",description:"The Freshteam and Monster Jobs Integration. \r\n\r\nYour favorite ATS joins hands with a seamless job board, Monster. Increase your recruitment efficiency by enabling this integration right away.\r\n\r\nWhat does this integration offer? \r\n\r\nOnce you have integrated Monster Job Board with Freshteam ATS, \r\n\r\n1. You can directly publish a job to Monster from Freshteam ATS.\r\n2. You can check the status of the job on Monster from Freshteam.\r\n3. Delete or Close or Mark any action on a job on Monster from Freshteam.\r\n4. You no longer have to update your job details in two places. Update them on Freshteam, and it will automatically reflect on Monster as well.\r\n5. You can also easily measure, analyze, and understand how the Monster Job Board is working for you using Freshteam's exhaustive reporting and analytics.",overview:"Publish sponsored jobs on Monster.com directly from Freshteam. No more switching across tabs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70663\u002Flive_cover_art\u002Fthumb\u002Fmonster_app_icon_01.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F70663\u002Flive_cover_art\u002Fthumb2x\u002Fmonster_app_icon_01.png"},categories:[aQ,cI],type:b,published_at:"2021-02-18T16:54:55.000+05:30",options:a,modules:[r,aT],supported_modules:[aT],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:el,productName:aZ,productId:am,account:bw,platform_details:{"1.0":[],"2.0":[99148]},hostproduct_ids:[am],short_description:a,addons:a},{id:45318,name:"naukri",display_name:"Naukri",description:"Naukri and Freshteam Integrate.\r\n\r\nFreshteam has yet another job board integration for you, Naukri, one of the leading job boards in India. If you are a regular user of the Naukri Job Board, the good news is you can now manage it from Freshteam itself.\r\n\r\nThis Integration lets you:\r\n\r\n* Post job on Naukri \r\n* Close the Job posted on Naukri \r\n* Navigate to Naukri's job posting directly from Freshteam",overview:"Publish sponsored jobs on naukri directly from Freshteam. No more switching across tabs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81354\u002Flive_cover_art\u002Fthumb\u002FUntitled%20design%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81354\u002Flive_cover_art\u002Fthumb2x\u002FUntitled%20design%20%281%29.png"},categories:[aQ,cI],type:b,published_at:"2022-12-22T08:56:06.000+05:30",options:a,modules:[aT],supported_modules:[aT],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eb,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[130516,141873]},hostproduct_ids:[am],short_description:a,addons:a},{id:51012,name:"jibble_2",display_name:"Jibble 2",description:"Jibble 2 is a free time clock app. Track when your staff are at work for payroll, attendance and projects. \r\n\r\nStaff clock in and out using mobile, tablet, web, MS Teams or Slack, and can use biometric recognition and GPS-location. These can then be used to generate automated timesheets and powerful reports.\r\n\r\nJibble 2 can be used for construction, manufacturing, retail, F&B, remote work, startups, field services, healthcare, agencies, education, office-based companies, and other industries.",overview:"Jibble 2 is the new standard in employee time tracking. Free forever for unlimited users.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21015\u002Flive_cover_art\u002Fthumb\u002FJibble%20Icon%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F21015\u002Flive_cover_art\u002Fthumb2x\u002FJibble%20Icon%20400x400.png"},categories:[cH,av],type:b,published_at:"2022-10-03T09:44:55.000+05:30",options:a,modules:[r,bh],supported_modules:[bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:fX,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[151316,188108]},hostproduct_ids:[am],short_description:a,addons:a},{id:29605,name:"gsuite_directory_sync",display_name:"Gsuite Directory Sync",description:"With the Freshteam - GSuite Directory Integration, your HR folks can now enable automated real-time updates of employee information from Freshteam to Gsuite. \r\n\r\nThe Integration lets you, \r\n\r\n1. Sync all employee profile data on Freshteam directly with the corresponding profiles on GSuite. \r\n2. Automatically create a user in GSuite whenever a new employee is created in Freshteam. \r\n3. Automatically update the changes done on different information like Name, Email, Title, City, etc., in the Freshteam Employee Profile in their GSuite user profile as well. \r\n4. Automatically delete the user in all GSuite products when the employee is terminated or deleted in Freshteam.",overview:"Integrate Freshteam with GSuite directory to get real-time synchronization of Employee Information.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50692\u002Flive_cover_art\u002Fthumb\u002FGsuite_sync.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50692\u002Flive_cover_art\u002Fthumb2x\u002FGsuite_sync.png"},categories:[bL,aQ],type:b,published_at:"2023-04-04T15:19:41.000+05:30",options:a,modules:[r,bh],supported_modules:[bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:eC,productName:aZ,productId:am,account:K,platform_details:{"1.0":[],"2.0":[75628,114793,185325,221696]},hostproduct_ids:[am],short_description:a,addons:a},{id:59933,name:"dr_job_pro",display_name:"Dr.Job Pro",description:"Dr.Job provides organizations with hiring and recruitment solutions, as well as services like CV access and job marketing campaigns.\r\nThe Dr.Job - Freshteam integration allows you to fully utilize Dr.Job's recruitment capabilities with only a few clicks. The key features of the integration are - \r\n1. Employers can easily post jobs on Dr.Job through Freshteam when they need to hire quickly and easily\r\n2. With just a company name and official email ID, any open jobs on Freshteam will directly be posted to the Dr.Job portal\r\n3. Candidate profiles with resumes are automatically created in the employer's Freshteam account whenever a candidate applies to a job on Dr.Job \r\n\r\nAll you have to do is install the app, and create an open position!",overview:"With Dr. Job Pro, post unlimited jobs on the Dr.Job portal and receive quality applications",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33995\u002Flive_cover_art\u002Fthumb\u002Fdrjob-logo-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33995\u002Flive_cover_art\u002Fthumb2x\u002Fdrjob-logo-400x400.png"},categories:[aQ,cI],type:b,published_at:"2022-11-23T22:31:04.000+05:30",options:a,modules:[aT],supported_modules:[aT],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:dX,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[194707]},hostproduct_ids:[am],short_description:"Free Job posting app built for you.",addons:a},{id:48933,name:"checkr-for-freshteam-1",display_name:"Checkr",description:"Talent Acquisition teams have many processes to follow before a candidate finally becomes an employee. Of all the important processes, background checks occupy a very important position. A background investigation generally involves determining whether an applicant may be unqualified for a position due to a record of criminal conviction, motor vehicle violations, poor credit history, or misrepresentation regarding education or work history. Recruitment teams need to know that all these checks are performed and want to check all the boxes as quickly as possible. Completing a thorough background check while not hampering the candidate experience is important for all talent acquisition teams. \r\n\r\nWith Checkr built right into your Freshteam experience, businesses don’t have to worry about the complexities of background checks, and can access checks from where they already work, making it easier and faster to hire and onboard new employees. \r\n\r\nThis integration allows you to:\r\n1, Initiate a Checkr background check for candidates from within the Freshteam interface\r\n2, Filling in the candidate’s PI information to initiate a BG check\r\n3, Viewing your Candidate assessment background check status \r\n4, Viewing reports & Using tags to filter candidates based on the stage of their background check",overview:"Initiate Checkr Background Verification directly from Freshteam",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33984\u002Flive_cover_art\u002Fthumb\u002FApp_listing__Checkr_logo_white_400x400__1_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F33984\u002Flive_cover_art\u002Fthumb2x\u002FApp_listing__Checkr_logo_white_400x400__1_.png"},categories:[cV,aQ],type:b,published_at:"2022-02-03T13:26:44.000+05:30",options:a,modules:[r,aV],supported_modules:[aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:ch,productName:aZ,productId:am,account:cr,platform_details:{"1.0":[],"2.0":[143719]},hostproduct_ids:[am],short_description:a,addons:a},{id:45210,name:"mercer-mettl",display_name:"Mettl",description:"Assessments are intrinsic to recruitment as part of the talent acquisition process. They enable companies to filter suitable candidates or ensure only the best fits proceed to the subsequent phases of recruitment interviews. Different types of assessments, such as psychometric, behavioral, technical or aptitude, help evaluate candidates’ abilities and fitment for the job roles in consideration. \r\n\r\nWith Mercer | Mettl’s integration, we bring the best, all-in-one online assessment portal onto the Freshteam platform. This integration will help your recruiters unleash their powers by effectively managing their assessment processes while lending greater visibility to organizations’ hiring pipelines. \r\n \r\n \r\nThis integration enables Freshteam users to do the following: \r\n \r\n1. Select the assessment type to be shared with the candidate\u002Fs \r\n2. Send tests\u002Fassessments to candidates directly from Freshteam \r\n3. Customize the emails sent to candidates while sharing the test link \r\n4. View the status of the assessments (completed\u002F not taken) \r\n5. View assessment reports directly from Freshteam \r\n6. Get notified of changes in the ‘test status’ \r\n7. Track the ‘test status’ in bulk on Freshteam, using candidate tags",overview:"Send Mercer | Mettl assessments and view test report directly from Freshteam.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01254\u002Flive_cover_art\u002Fthumb\u002FMettl%20Marketplace%20Latest%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F01254\u002Flive_cover_art\u002Fthumb2x\u002FMettl%20Marketplace%20Latest%20%281%29.png"},categories:[cV,aQ],type:b,published_at:"2022-10-11T18:37:12.000+05:30",options:a,modules:[r,aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bq,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[130119,143565,147299,190725]},hostproduct_ids:[am],short_description:a,addons:a},{id:59497,name:"testgorilla",display_name:"TestGorilla",description:"TestGorilla provides you and your candidates an enjoyable and highly accurate screening experience – without bias\r\nor stress. We achieve this by taking a deeply scientific, multi-layered approach that ensures our screening tests are\r\nalways valid, reliable, and fair.\r\nWith Freshteam and TestGorilla integration, you can use TestGorilla’s screening tests to identify the best job\r\napplicants and make your hiring decisions faster, easier, and bias-free.\r\nWhat skills you can evaluate:\r\nMulti-measure assessments are the best indicators of whether a candidate will be successful in a specific job role.\r\nWith our large, wide-ranging test library, you can test job applicants on:\r\n● Cognitive ability\r\n● Personality and culture\r\n● Software skills\r\n● Programming skills\r\n● Language\r\n● Situational judgment\r\n● Role-specific skills\r\nWhat are the benefits of this integration:\r\n● Hire the best talent - screen for role-specific skills, cognitive ability, soft skills, culture add, and motivation.\r\n● Predict real-world job performance - Select from a library of more than 230 scientifically validated tests.\r\n● Save valuable time - Automate your recruitment process with qualifying questions and one-way\r\ninterviews.\r\n● Promote diversity - Remove bias and give all your candidates an equal opportunity to prove their skills\r\nWhy should you choose Freshteam + TestGorilla:\r\n● Reliable: View PDF reports of your applicants’ ranked results to see at a glance which candidates are the\r\nmost skilled\r\n● Customizable: Tailor your assessments by choosing from 230+ tests, create custom questions, and add\r\nyour company branding\r\n● Removes bias: Prevent subjective judgments and promote diversity by assessing candidates on their skills,\r\nnot their CVs\r\n● Increases talent pool: Assess strong candidates who would not have submitted a CV or would have been\r\nrejected in a manual resume-screening process\r\n● Easy-to-use: Integrate TestGorilla with your Freshteam account to make your hiring process seamless\r\n● Saves time: Automate your screening process by posting public links in your job posts and using qualifying\r\nquestions to pre-screen applicants\r\n● Saves money: Accelerate your hiring and reduce costs by only spending time on the most qualified\r\ncandidates for each job role.\r\n● Smooth candidate experience: Provide a superb candidate experience, deliver onboarding, and identify\r\nopportunities for learning and development.",overview:"Evaluate your candidate’s skill sets with TestGorilla to hire faster, easier and bias-free.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79495\u002Flive_cover_art\u002Fthumb\u002FTestGorilla%20Logo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F79495\u002Flive_cover_art\u002Fthumb2x\u002FTestGorilla%20Logo.png"},categories:[cV,aQ],type:b,published_at:"2023-01-17T08:32:37.000+05:30",options:a,modules:[aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:cp,ratings_count:h,install_count:bq,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[192148,205199]},hostproduct_ids:[am],short_description:a,addons:a},{id:51584,name:"fifteen_five",display_name:"Performance Management - 15Five",description:"The 15Five app for Freshteam provides a seamless integration between your favourite HRIS and performance management tool. With this integration, you can now – \r\n 1.Sync employee data (new employee, updated employee, terminated employee) from Freshteam to 15Five in real-time\r\n 2.Automatically onboard a new employee onto 15Five when they’re onboarded onto Freshteam\r\n 3.Show employees their 15Five Objectives, Pulse Ratings, Reviews and High Fives within their employee detail page in Freshteam",overview:"15Five is a robust performance solution for HR leaders that's easy to use for employees.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48515\u002Flive_cover_art\u002Fthumb\u002F15-five-logo-400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F48515\u002Flive_cover_art\u002Fthumb2x\u002F15-five-logo-400x400.png"},categories:[bL,aQ],type:b,published_at:"2022-10-05T08:58:15.000+05:30",options:a,modules:[r,bh],supported_modules:[bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:by,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[153669,186722]},hostproduct_ids:[am],short_description:a,addons:a},{id:47905,name:"technology_finder",display_name:"Technology Finder",description:"In-app help for IT recruiters.\n\nIf you are looking at hiring software developers, it can be difficult to find out how old a programming language or technology is.\n\nThis application lets you quickly search and find that information. As a result, you can set more accurate expectations for a candidate experience.",overview:"Easily identify how old the technologies you need for a job post really are.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50974\u002Flive_cover_art\u002Fthumb\u002Flogo.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F50974\u002Flive_cover_art\u002Fthumb2x\u002Flogo.png"},categories:[aQ,cI],type:b,published_at:"2022-01-03T13:03:19.000+05:30",options:a,modules:[r,aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:bk,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[140190]},hostproduct_ids:[am],short_description:"Find out how old a technology is.",addons:a},{id:36458,name:"cv-library",display_name:"CV-Library",description:"CV-Library and Freshteam Integrate.\r\n\r\nFreshteam has yet another job board integration for you, CV-Library. If you are a regular user of the CV-Library Job Board, the good news is you can now manage it from Freshteam itself.\r\n\r\nThis Integration lets you:\r\n\r\n* Post jobs directly to CV-Library from Freshteam. \r\n* Update Job details automatically to CV-Library when you do in Freshteam.\r\n* Delete or Close or Mark any action on a job on CV-Library from Freshteam.\r\n* Measure and analyse your Job Board's performance from Freshteam.",overview:"Publish sponsored jobs on CV-Library directly from Freshteam. No more switching across tabs.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85463\u002Flive_cover_art\u002Fthumb\u002Fimage.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F85463\u002Flive_cover_art\u002Fthumb2x\u002Fimage.png"},categories:[aQ,cI],type:b,published_at:"2021-02-24T10:28:14.000+05:30",options:a,modules:[r,aT],supported_modules:[aT],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:t,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[98751]},hostproduct_ids:[am],short_description:a,addons:a},{id:59498,name:"surveymonkey_59498",display_name:gK,description:"Capture candidate feedback to identify potential scope of improvement in your recruitment process.\r\nCreate a win-win scenario where you constantly engage your candidates while working on streamlining\r\nyour interview and hiring process.\r\nThe Freshteam-SurveyMonkey integration allows you to send candidate feedback surveys from\r\nFreshteam account. You can easily choose from an existing library of surveys. Additionally, you will be\r\nable to track whether a survey has been sent or not, and filter candidates based on sent status.\r\nNote: The Freshteam-SurveyMonkey integration works with even free SurveyMonkey accounts.",overview:"Improve your hiring process with SurveyMonkey candidate feedback surveys within Freshteam",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89495\u002Flive_cover_art\u002Fthumb\u002FLogo%20%281%29.jpg",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F89495\u002Flive_cover_art\u002Fthumb2x\u002FLogo%20%281%29.jpg"},categories:[bL,aQ],type:b,published_at:"2022-11-02T09:26:58.000+05:30",options:a,modules:[aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:am,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[192149]},hostproduct_ids:[am],short_description:a,addons:a},{id:45835,name:"imocha",display_name:"iMocha",description:"iMocha integration with Freshteam will allow recruiters\u002F recruitment coordinators to carry out the assessment part of the pipeline smoothly. Through this integration actions like sending assessment to candidate, recording assessment score, view status of the tests and other activities of the assessment loop, can all be done right from Freshteam.\r\n\r\nAs part of the hiring process, assessments are a key part of recruiting which enables filtering the right candidate or ensuring only the best fit proceeds to the next phase of recruitment interviews. Assessments in various shapes and forms, be it Psychometric, Behavioural, Technical or aptitude helps evaluate those organizational requirements of a candidate. With iMocha Integration, we bring one of the best, all in one online assessment portal right into your Freshteam platform. With this integration, make delight easy for your recruiters by enabling them to unleash their powers by effectively managing the assessment process and at the same time bringing in more visibility to organisations hiring pipeline. \r\n\r\nWith this Integration users of Freshteam will be able to do the following: \r\n\r\n1. Select the assessment type to be sent to candidate \r\n2. Send test\u002Fassessment to candidate directly from Freshteam \r\n3. Customise the email sent to candidate while sending test link\r\n4. View the status of the assessment (Completed\u002F Not taken) \r\n5. View assessment report directly from Freshteam \r\n6. Get notified on test status changes\r\n7. Track test status at bulk on Freshteam using candidate tags.",overview:"Send iMocha assessments and view test report directly from Freshteam.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53854\u002Flive_cover_art\u002Fthumb\u002FIMocha-logo-icon-400-400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53854\u002Flive_cover_art\u002Fthumb2x\u002FIMocha-logo-icon-400-400.png"},categories:[cV,aQ],type:b,published_at:"2022-09-14T12:15:01.000+05:30",options:a,modules:[r,aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:j,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[132191,143563,144997,147301,183939]},hostproduct_ids:[am],short_description:a,addons:a},{id:60047,name:"certn",display_name:"Certn",description:"Certn delivers the best candidate screening experience. Make it easy for your candidates to complete their checks, and for your recruiters to monitor their progress within Freshteam. Customize your screening packages and pay only for what you need. Certn’s modern, direct-to-source API is integrated with major ATS platforms such as Freshteam, enabling you to manage checks across all departments, locations or clients. Certn is SOC 2-, SOC 3-, and ISO 27001-certified and Certn adheres to Fair Credit Reporting Act (FCRA) and General Data Protection Regulation (GDPR) standards.",overview:"Faster, accurate identity verification & background screening results with Freshteam and Certn.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74006\u002Flive_cover_art\u002Fthumb\u002FCertn%20LOGO.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F74006\u002Flive_cover_art\u002Fthumb2x\u002FCertn%20LOGO.png"},categories:[cV,aQ],type:b,published_at:"2022-11-10T12:00:26.000+05:30",options:a,modules:[aV],supported_modules:[aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:x,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[195409]},hostproduct_ids:[am],short_description:a,addons:a},{id:46100,name:"codu",display_name:"Codu",description:"Your candidate, your coding challenges, our evaluation. Automated code reviews of your candidates. Designed for what matters in the real world - writing clean code.\r\n\r\nUse this app to directly send test via codu directly from freshteam.",overview:"Provides the capability to send the codu assessment test from freshteam candidate sidebar.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00164\u002Flive_cover_art\u002Fthumb\u002Fcodu.ai_horizontal_400x400px.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F00164\u002Flive_cover_art\u002Fthumb2x\u002Fcodu.ai_horizontal_400x400px.png"},categories:[cV,aQ],type:b,published_at:"2021-11-03T16:52:46.000+05:30",options:a,modules:[r,aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[133317,140565]},hostproduct_ids:[am],short_description:a,addons:a},{id:55518,name:"expensify-freshteam",display_name:"Expensify",description:"Expensify helps you track expenses, submit expense reports, pay bills, generate invoices, collect payments, track mileage, plan trips, and get the best corporate credit card!\r\n\r\nWith the Expensify app for Freshteam, automatically sync new employees, updated employees, terminated employees and approval workflows from Freshteam to Expensify! \r\n\r\n\r\nPlease note - \r\n1. This integration works for only one Expensify policy at time\r\n\r\n2. You will need to be a Policy Admin for a Control or Collect policy on Expensify to enable this integration.",overview:"Automate user and workflow provisioning on Expensify!",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81555\u002Flive_cover_art\u002Fthumb\u002Fexpensify-app-icon%20400x400.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F81555\u002Flive_cover_art\u002Fthumb2x\u002Fexpensify-app-icon%20400x400.png"},categories:[M,ac],type:b,published_at:"2022-08-23T09:39:01.000+05:30",options:a,modules:[r,bh],supported_modules:[bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:g,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[173440]},hostproduct_ids:[am],short_description:a,addons:a},{id:60036,name:"zinc",display_name:"Zinc",description:"Zinc is an all-in-one background and reference-checking software that supercharges the capabilities of\r\nambitious HR and hiring teams. With Freshteam and Zinc integration, your HR teams can save weeks of\r\ntime, yet conduct background checks on-time.\r\nBenefits of Freshteam-Zinc integration:\r\n● 100% compliance, globally - Run global, cross-border checks in 190 countries that meet the\r\nhighest compliance standards.\r\n● Background checks for every business - Choose from a wide array of Zinc’s background check\r\npackages such as education, references, criminal, address, ID verification, UK right to work,\r\nmedia, financial, and sanctions checks.\r\n● Easy-to-use- Conduct background checks with a few clicks from Freshteam and receive the\r\ncomplete background verification report within a few days.\r\n● Save hours of time - Automated email and text follow-ups mean you no longer need to keep an\r\neye on checks.\r\n● Candidate experience - Candidates are highly informed. You’ll both see the status of each check\r\nin real-time within Freshteam.",overview:"Conduct background screening across 190 countries with Freshteam-Zinc integration.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63006\u002Flive_cover_art\u002Fthumb\u002F400X400%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F63006\u002Flive_cover_art\u002Fthumb2x\u002F400X400%20%281%29.png"},categories:[cV,aQ],type:b,published_at:"2022-12-21T11:43:05.000+05:30",options:a,modules:[aV],supported_modules:[aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:h,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[195347,203680]},hostproduct_ids:[am],short_description:a,addons:a},{id:53964,name:"quickbooks_time",display_name:"QuickBooks Time",description:"With QuickBooks Time, easily track time on any device to streamline payroll, send accurate invoices and save thousands each year.\r\n\r\n\r\nThousands of businesses use QuickBooks Time to track and manage employee time for payroll, invoicing, and scheduling. Millions of employees use QuickBooks Time for accurate timesheets and project tracking each day. \r\n\r\n\r\nWith the Freshteam - QuickBooks Time integration, automatically sync your employee data from Freshteam to QuickBooks Time, and view your QuickBooks Timesheets within Freshteam!",overview:"QuickBooks Time is a time tracking software that simplifies your business.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46935\u002Flive_cover_art\u002Fthumb\u002Fqb_time_logo_reversed-01%20%281%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F46935\u002Flive_cover_art\u002Fthumb2x\u002Fqb_time_logo_reversed-01%20%281%29.png"},categories:[cH,av],type:b,published_at:"2022-09-21T12:46:13.000+05:30",options:a,modules:[r,bh],supported_modules:[bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[165113,186724]},hostproduct_ids:[am],short_description:a,addons:a},{id:61178,name:"codejudge_assessments",display_name:"Codejudge Assessments",description:"Description:\r\n\r\nToday’s world runs on technology and data is the fuel, trying to run your technical screening systems on intuition & guesswork will only cause your hiring plans to break down. To assess people who build for the future, recruiters need to look beyond the resumes to understand the technical skills of an individual.\r\n\r\nCodejudge helps recruiters extract the exact skillset of developers (up to 127 code metrics) with real-world micro-project assessments and data-driven reports.\r\n\r\nWith Codejudge, you’ll first deconstruct candidate skills for atomic understanding, and then construct a judgment regarding candidates’ technical competencies.\r\n\r\nWith this Integration users of Freshteam will be able to do the following: \r\n\r\n1. Send assessment to the candidate directly from Freshteam \r\n\r\n2. View the status of the assessment (Completed\u002F Not taken) \r\n\r\n3. View the assessment report directly from Freshteam \r\n\r\n4. Track assessment status at bulk on Freshteam using candidate tags.",overview:"Codejudge helps you find the right developers through automated real-world assessments.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87116\u002Flive_cover_art\u002Fthumb\u002Fandroid-chrome-512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F87116\u002Flive_cover_art\u002Fthumb2x\u002Fandroid-chrome-512x512.png"},categories:[cV,aQ],type:b,published_at:"2023-03-30T13:59:26.000+05:30",options:a,modules:[r,aT,aV],supported_modules:[aT,aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:b,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[201035,220091]},hostproduct_ids:[am],short_description:a,addons:a},{id:40627,name:"vantage_circle",display_name:"Vantage Circle",description:"Vantage Circle is a global rewards and recognition platform which helps all types of companies to recognize and appreciate their culturally diverse employees with ease and fun. This integration helps Freshteam users to recognize and appreciate in a meaningful yet seamless way with the help of automatic employee data sync between Freshteam and Vantage Circle. All the rewards and recognition are displayed in the social feed of our R&R platform in real-time so that no one misses any updates within the organization.\r\n\r\nFeatures:\r\n- Save time while acknowledging your colleagues.\r\n- Appreciate or nominate multiple employees at a go.\r\n- Add comments and digital badges to make appreciation more meaningful and attractive.\r\n- Employees can reply to the recognition post and motivate their peers.",overview:"A simple AI-based employee engagement platform designed for global workforces.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72604\u002Flive_cover_art\u002Fthumb\u002Fvc_logo_new_flower400x.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F72604\u002Flive_cover_art\u002Fthumb2x\u002Fvc_logo_new_flower400x.png"},categories:[bL,aQ],type:j,published_at:"2021-05-19T14:59:22.000+05:30",options:{redirect_url:"https:\u002F\u002Fapi.vantagecircle.com\u002F?source=freshteam"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:a,addons:a},{id:48283,name:"authbridge",display_name:"Authbridge",description:"Background verification tools are an important arsenal to a talent acquisition teams’ repertoire. These tools help objectively and efficiently complete background investigations on a new candidate using a data-driven process. A background investigation on a potential candidate helps rule out criminal conviction, poor credit history, or misrepresentation of information about education or work history. \r\n\r\nAuthBridge is India’s leading background verification and risk assessment company offering comprehensive background screening solutions enabled by technology and database searches.\r\n\r\n \r\n This integration enables Freshteam users to do the following: \r\n 1. Initiate AuthBridge candidate background check from Freshteam Candidate detail page\r\n 2. Show the latest BG check status on the candidate detail page \r\n 3. Update comments and tags with the change in report status in AuthBridge",overview:"Initiate and check the status of Candidate background checks in AuthBridge directly from Freshteam",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38284\u002Flive_cover_art\u002Fthumb\u002FAuthbridge_new_logo_400___400_.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38284\u002Flive_cover_art\u002Fthumb2x\u002FAuthbridge_new_logo_400___400_.png"},categories:[cV,aQ],type:b,published_at:"2022-02-07T08:59:07.000+05:30",options:a,modules:[r,aV],supported_modules:[aV],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,rating:i,ratings_count:i,install_count:i,productName:aZ,productId:am,account:w,platform_details:{"1.0":[],"2.0":[141708]},hostproduct_ids:[am],short_description:a,addons:a},{id:48824,name:"rectxt_-_texting_software",display_name:"Rectxt - texting software",description:"*Available in North America only at this time*\r\n\r\nIntegrate the unbeatable performance of texting into your recruitment workflow with Rectxt - simply click on a candidate’s phone number in Freshteam to send a text! All texts between a recruiter and candidate are instantly saved as a comment in each candidate’s Freshteam profile.\r\n\r\nKey features include: \r\n- Message templates\r\n- Bulk action mass messaging \r\n- Incoming message browser notifications \r\n- Team plans with unlimited texting and call forwarding\r\n- Mobile apps \r\n- Analytics\r\n\r\nDesigned by recruiters with flexible monthly or annual plans to choose from, Rectxt is easy & affordable texting software that integrates seamlessly with your Freshteam account in just a few mouse clicks.\r\n\r\nOur nifty click-to-text chrome extension allows recruiters to instantly send 1:1 and bulk-action mass messages directly from within Freshteam, or from any other webpage. Our convenient Android and iOS mobile apps allow recruiters to continue texting with candidates while they're away from their computer while maintaining message synchronicity with Freshteam. Recruiters particularly love our customizable text message templates! \r\n\r\nWith transparent low-cost monthly & annual Team plans and no heavy sales process required, signing up is quick & easy and you’ll be texting candidates within minutes! Use promocode 'freshteamfriends' to receive a 20% discount off all Unlimited texting plans!\r\n\r\nSimply download the extension from the Chrome store or visit our website to get started.",overview:"Easy & affordable click-to-text software for recruiters.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42884\u002Flive_cover_art\u002Fthumb\u002Frectxt_appicon_2.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F42884\u002Flive_cover_art\u002Fthumb2x\u002Frectxt_appicon_2.png"},categories:[N,ad],type:j,published_at:"2022-01-12T09:09:31.000+05:30",options:{redirect_url:"https:\u002F\u002Fsupport.rectxt.com\u002Fen\u002Farticles\u002F5905742-getting-started-rectxt-freshteam"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:"Click-to-text software",addons:a},{id:49952,name:"razorpayx_payroll-for-freshteam",display_name:pT,description:"The leading ATS & HRIS platform joins hands with India’s only fully automated payroll and compliance software, RazorpayX Payroll. \r\n\r\nEnhance HR processes like employee recruitment, onboarding, payroll, and insurance to build a better employee experience \r\n\r\nHow it works with Freshteam? \r\nThe integration allows automatic user data import from Freshteam to RazorpayX Payroll and keeps both the platforms in sync. \r\n\r\nWith this integration, changes made in Freshteam reflect as follows:\r\n1. New employees onboarded on Freshteam are automatically added to RazorpayX Payroll\r\n2. Existing employee data is updated on RazorpayX Payroll when their Freshteam profile is updated\r\n3. Employees are automatically dismissed from RazorpayX Payroll, once their exit date is updated in Freshteam\r\nA full-stack platform to manage your employee payroll, statutory compliances (TDS, PF, PT, ESI), contractor payments, reimbursements, and much more.\r\n\r\nKey benefits\r\n1. Execute payroll and disburse salary in 3 clicks\r\nExecute payroll with zero errors and disburse salaries to any bank account in India in less than 10 minutes\r\n\r\n2. Automated compliance management\r\nRazorpayX Payroll takes care of all compliance payments and filings like TDS, PF, PT, ESI, and also generates 24Q and 26Q challans\r\n\r\n3. Employee self-service portal\r\nEmployees can declare taxes, file reimbursements, download salary slips, and Form-16 directly from the portal. RazorpayX Payroll does one-time verification of the tax documents.\r\n\r\n4. One-stop solution\r\nAvail best-in-class health insurance for teams as small as 2! Set up flexible benefits. Open employee salary accounts.",overview:pU,cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25994\u002Flive_cover_art\u002Fthumb\u002FGroup_4058.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F25994\u002Flive_cover_art\u002Fthumb2x\u002FGroup_4058.png"},categories:[bL,aQ,bt,av],type:j,published_at:"2022-02-17T12:38:26.000+05:30",options:{redirect_url:"https:\u002F\u002Frazorpay.com\u002Fpayroll\u002Ffreshteam"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:a,addons:a},{id:52783,name:"flatly_for_freshteam",display_name:"Flatly for Freshteam",description:"Flatly is a cloud-based Software as a Service (SaaS) that replicates business data as flat files (CSV, XLSX, or Sheets) in cloud storage. The service can be configured through a set of \"jobs\" or \"job settings\" which control the replication and syncing of data. Once a job is set to run, Flatly runs as an invisible background service.\r\n\r\nFreshteam to Google Sheets\r\nFreshteam to Google Drive\r\nFreshteam to Excel Online\r\nFreshteam to OneDrive\r\nFreshteam to Dropbox\r\nFreshteam to Amazon S3\r\nFreshteam to FTP\r\nFreshteam to SFTP\r\nFreshteam to Azure Storage\r\nFreshteam to Google Cloud Storage\r\nFreshteam to Google Data Studio\r\nFreshteam to PowerBI\r\nFreshteam to Smartsheet",overview:"Auto-export Comprehensive Data Sets from Freshteam to Google Sheets, Excel Online and CSV",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38725\u002Flive_cover_art\u002Fthumb\u002Fandroid_chrome_512x512.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F38725\u002Flive_cover_art\u002Fthumb2x\u002Fandroid_chrome_512x512.png"},categories:[aW,P,dc,aQ],type:j,published_at:"2022-04-28T13:06:42.000+05:30",options:{redirect_url:"https:\u002F\u002Fflatly.io\u002Fintegrations\u002Ffreshteam"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:"Sync Freshteam data to Sheets",addons:a},{id:55066,name:"ramp",display_name:"Ramp",description:"Ramp is completely free to use and includes a best-in-class corporate card and expense management software. \r\n\r\nCompanies that use Ramp generate 3.3% in annual savings and close their books 8X faster.\r\n\r\nBusiness solutions: With Ramp you get 5-in-1 finance automation software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution designed to save time and money.",overview:"Ramp is a corporate card and finance automation platform designed to help you save time and money",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66055\u002Flive_cover_art\u002Fthumb\u002FRamp-logo-yellow%20%282%29.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F66055\u002Flive_cover_art\u002Fthumb2x\u002FRamp-logo-yellow%20%282%29.png"},categories:[dc,aQ],type:j,published_at:"2022-06-27T09:55:02.000+05:30",options:{redirect_url:"https:\u002F\u002Framp.com\u002Fpartners\u002Ffreshteam"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:"Corp Card and Expense Mgmt Software",addons:a},{id:59141,name:"instahyre",display_name:"Instahyre",description:"Instahyre is an advanced hiring platform based on artificial intelligence, enabling recruiters to hire top talent effortlessly.\r\n\r\nInstead of having to waste hours on applying filters to search for the right candidates and then checking if they are interested, Instahyre provides the recruiter with a curated list of candidates ready for hire from our premium database. This enables the recruiter to spend more time on providing a top candidate experience, while Instahyre does the heavy lifting of providing quality profiles.\r\n\r\nThe Instahyre\u003C\u003EFreshteam integration will allow recruiters to export candidate profiles seamlessly to Freshteam via Instahyre. You can also pull job details from freshteam while posting the job on Instahyre.",overview:"An advanced hiring platform based on AI, enabling recruiters to hire top talent effortlessly.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14195\u002Flive_cover_art\u002Fthumb\u002F400_400%20-%20Grey.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F14195\u002Flive_cover_art\u002Fthumb2x\u002F400_400%20-%20Grey.png"},categories:[aQ,cI],type:j,published_at:"2022-10-06T11:38:36.000+05:30",options:{redirect_url:"https:\u002F\u002Fwww.instahyre.com\u002F"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:a,addons:a},{id:61860,name:"springverify",display_name:"SpringVerify",description:"Background Verification made simple, fast and flexible using Blockchain technology.\r\n\r\nDelightful candidate experience: Our friction-free process offers your candidates a seamless screening experience from form submission to status tracking and process completion.\r\n\r\nTailored solutions for your needs: We know your business is unique. That’s why we carefully analyze and understand your business first to offer solutions purely based on your needs.\r\n\r\nDedicated customer support: As soon as you sign up, we assign a Dedicated Customer Success Manager to assist you proactively throughout your journey with us. Plus, our support team delivers an outstanding service to help you navigate through challenges.\r\n\r\nSupports bulk and seasonal hiring: Empower high-volume hiring by running checks on multiple candidates simultaneously. Cut costs, save time and manage resources efficiently.\r\n\r\nTop Indian unicorns love us: From promising upstarts to growing SMEs and Enterprises - top companies rely on SpringVerify to screen their candidates before onboarding.",overview:"Reliable background verifications. Purpose-built for high-growth companies.",cover_art:{thumb:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06816\u002Flive_cover_art\u002Fthumb\u002F11.png",thumb2x:"https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F06816\u002Flive_cover_art\u002Fthumb2x\u002F11.png"},categories:[Y,bb,M,ac],type:j,published_at:"2022-12-21T11:31:47.000+05:30",options:{redirect_url:"https:\u002F\u002Fin.springverify.com\u002Ffreshteam\u002F?utm_source=Freshteam+Partnership"},modules:[aT,aV,bh],supported_modules:[aT,aV,bh],uses_gen_ai:a,freddy_ai_compliance:a,pricing:c,subscription_type:f,productName:aZ,productId:am,account:w,platform_details:{"1.0":a,"2.0":a},hostproduct_ids:[am],short_description:"Background Verification made simple",addons:a},{id:61971,name:"merge_2",display_name:fq,description:fr,overview:"Merge makes adding your Freshteam integration incredibly simple with a Unified API for HRIS and 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With Merge’s Unified API, developers access one standardized data model to pull and post data across any of the platforms we offer connections with, in categories like HRIS\u002FPayroll, ATS, Accounting, CRM, Ticketing, Directory, and more.\r\n\r\nMerge also provides tools to manage integrations, with a robust dashboard that allows users to control the scope of data being synced through Merge, configure webhooks, troubleshoot and resolve issues such as expired API keys, and more, without the use of engineering resources.\r\n\r\nSpare your developers hundreds of hours for each integration they build and maintain—your product team will thank you.","https:\u002F\u002Fmerge.dev\u002F","CDC Software RingCentral CTI","CDC Software Genesys CTI","techaffinityinc","Data Center Capacity & Integration Management","Discount Management","full_page_app",64,2.7,2.6,51,170,103,180,76,246,230,224,"Splashtop",197,187,178,"28.0",126,124,"8.0",93,85,59,"160.0",43,37,"Optima Solutions","Opinyin","0.8","0.79","1.5","13.0","4200.0","SQS","The SQS app helps push events to Amazon SQS.","79.0","PressOne Africa","24.0","NovelVox","32.0","370.0","Hodolist","skyvia","Skyvia",198,"Zapier","ITSM Virtual Agent","Plecto","Simpleand highly customizable theme","CDC Software Zoom CTI","CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Zoom Telephony and Freshworks CRM systems, giving call center agents the information, they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC Zoom Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports Zoom and over 38 telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Amazon Connect, Allworx, Asterisk, Avaya, Broadsoft, Cisco, 3CX, Dialpad, Genesys, NICE inContact CXone, Mitel, MS Teams, RingCentral, ShoreTel, Switchvox, Vonage, Zoom and 8x8. Other telephony systems supported based on customer requirements.","CDC Software MS Teams CTI","CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their MS Teams Telephony and Freshworks CRM systems, giving call center agents the information, they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC MS Teams Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports MS Teams and over 38 telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Amazon Connect, Allworx, Asterisk, Avaya, Broadsoft, Cisco, 3CX, Dialpad, Genesys, NICE inContact CXone, Mitel, MS Teams, RingCentral, ShoreTel, Switchvox, Vonage, Zoom and 8x8. Other telephony systems supported based on customer requirements.","CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their RingCentral Telephony and Freshworks CRM systems, giving call center agents the information, they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC RingCentral Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. CDC currently supports RingCentral and over 38 telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Amazon Connect, Allworx, Asterisk, Avaya, Broadsoft, Cisco, 3CX, Dialpad, Genesys, NICE inContact CXone, Mitel, MS Teams, RingCentral, ShoreTel, Switchvox, Vonage, Zoom and 8x8. Other telephony systems supported based on customer requirements.","CDC Software 8x8 CTI","CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their 8x8 Telephony and Freshworks CRM systems, giving call center agents the information, they need to delight customers on each and every call. \r\n\r\nWith CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. \r\n\r\nThe CDC 8x8 Telephony - Freshworks CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort, and expense of call center process automation and integrations. 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CDC currently supports Genesys and over 38 telephony systems out of the box, with the ability to develop other systems within weeks.\r\n\r\nCurrent telephony systems supported \"out of the box\" include: Amazon Connect, Allworx, Asterisk, Avaya, Broadsoft, Cisco, 3CX, Dialpad, Genesys, NICE inContact CXone, Mitel, MS Teams, RingCentral, ShoreTel, Switchvox, Vonage, Zoom and 8x8. Other telephony systems supported based on customer requirements.",2.9,"ITSM Analytics & Reporting",88,"Spritle","Customer Segmentation","ticket_sidebar","contact_sidebar","freshservice_itsm","freshservice_msp","SurveyMonkey",200,2.2,1125,4.9,234,204,215,"Magento 2",79,"Trello",240,233,232,220,218,72,"Chargebee",213,194,193,188,185,158,155,136,"31.0","59.0",113,"51.0","1000.0","14.0",97,91,89,"5.99",80,"Hippo Video","LogMeIn Rescue","ZohoCRM",69,"Ozonetel",62,"Drishti Soft Solution Private Ltd","49.99",45,36,"Cobrowse.io",1.5,"injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize their workforce efficiency every day.\r\n\r\nFacing the evolving challenges of today, injixo provides solutions to navigate uncertainty and manage complex, unpredictable day-to-day operations. Our machine learning-driven forecasting accurately predicts workloads across various timeframes, helping you stay ahead in an uncertain world. With injixo, creating the perfect schedule becomes easier, balancing your people's needs with your business goals. Our real-time intraday management allows you to adapt schedules swiftly to unforeseen events, ensuring your short-term objectives are always within reach. Moreover, injixo believes in nurturing your people's growth, with education content that empowers your people to realize their full potential through scalable e-learning programs. And with our robust platform, you can innovate confidently, leveraging a scalable cloud infrastructure, deep integrations, and an open API, all anchored in enterprise-grade security.\r\n\r\nWebsite\r\nwww.injixo.com","The award-winning WFM solution that empowers your people to do outstanding work.","invision","12.99","Custom Modules","45.5",405,"1.51","Zuper",217,"Dimensions Support","190.0","Cx MOMENTS","Embedded decision trees and automation help reps resolve tickets 10x faster.","Decision trees automate workflows","Highrise CRM","149.0","90.0","ISL Online","21.0","1.58","69.99","4.99","API Meter","An API meter app is to track and manage the usage of APIs.","eesel AI","PressOne gives you visibility into all calls within your business, so you can make better decisions.","1584.0","175.0","On-Call Scheduling","Lighthouse","Optimize agent performance to deliver exceptional user experience. Seamless 3rd party integration.","3.7","2.3","208.0",201,202,203,228,"Akita","Aircall","Import your customer service data","https:\u002F\u002Fwww.cxmoments.com\u002Ffreshdesk-tickets-analytics","APIANT","N!N pro GmbH","ai-works4u.com","Delighted","This Chat Apps connector allows you to engage with your customers across all chat channels in one place.\r\n\r\nWe provide a unified app which can be used for WhatsApp, FB Messenger, Viber, Wechat, Zalo, Line, KakaoTalk and SMS.\r\n\r\nWith this integration, agents can easily receive messages and reply to them from Freshdesk. \r\nIncoming messages are converted in Freshdesk tickets and you don't need to change your habits to support more channels.","https:\u002F\u002Fdeveloper.8x8.com\u002Fconnect\u002Fdocs\u002Ffreshdesk","https:\u002F\u002Fwww.zluri.com\u002Fintegrations","Simple & highly customizable theme","https:\u002F\u002Fapp.konnectify.co\u002F","1.8","Event Management","162.0","Webtechnicom G7.8.5","G7.8.5 can access your account webtechnicom to:\r\n\r\nSMS marketing\r\n\r\nOmnichannel contact center\r\n\r\nCall tracking\r\n\r\nWeb chat\r\n\r\nPush notifications\r\n\r\nAlerts and notifications\r\n\r\nPhone verification\r\n\r\nVerify your GitHub identity\r\n\r\nKnow what resources you can access\r\n\r\nAct on your behalf\r\n\r\nView and manage your email addresses\r\n\r\nView and manage users you follow\r\n\r\nCreate and modify a user's gists and comments.\r\n\r\nView and manage your public GPG keys\r\n\r\nView and manage your interaction limits\r\n\r\nView and manage your Git SSH keys\r\n\r\nView your subscription plan on GitHub\r\n\r\nManage a user's profile settings.\r\n\r\nView and manage your starred repositories\r\n\r\nView and manage your watched repositories\r\n\r\n\r\n\r\nApplications act on your behalf to access your data based on the permissions you grant them. Organizations control which applications are allowed to access their private data. Applications you authorize will always have access to public data in your organizations. Read about third-party access.","webtechnicom G7.8.5\r\nSMS marketing Omnichannel contact center Call tracking Web chat Phone","https:\u002F\u002Fgithub.com\u002Fmarketplace\u002Fg7-8-5","https:\u002F\u002Fskyvia.com\u002F?utm_source=freshsales_marketplace&utm_medium=referral&utm_campaign=marketplace",68,60,40,346,243,241,211,206,195,191,182,177,175,168,"Service Mapping",154,"Security Management","Promotions & Offers","Arbaan","Access the customer's orders and shipment information without having to leave the chat inbox.","onConversationCreate","visitor","Google Calendar",38,"Slack","Google Analytics","Shopify","2016-03-22T23:12:02.000+05:30",387,3290,77,"Auto Ticket Merger",70,12045,"Harvest",48,"Out Of Office","This app reassigns tickets and helps configure auto-response emails when agents are out of office.","Google Drive","Clone Ticket",646,"3CX","Asana",621,"ChannelReply",448,"Credit Card & Social Security Number Masker",394,118,70719,328,323,274,"Stripe by ChargeDesk",271,"WhatsApp Proactive Campaigns","ConnectWise Control Support",252,248,"270.0","42.0",29670,"Contract Management","Simple integration between Freshdesk Azure DevOps. Create, Link Notify, View Log of DevOps items.","Azure DevOps - Freshdesk Integratio","Splashtop On-Demand Support","Exotel CTI","Attachment Viewer",5433,"Freshrelease","Service clients Web & Solutions",19369,150,"PowerBI Connector App","Unbabel","SuperReceptionist app lets you integrate with Freshdesk to capture leads along with phone numbers.",129,"48.0","53.0","TeamViewer Enterprise Integration",128,"Salesforce Connector App","BigCommerce",121,"oapps.io","88.0",117,"SendSafely",110,108,"240.0",107,105,"Amazon EventBridge",102,"57.0","750.0","Infusionsoft CRM",100,1939,"Vsts",90,"ChatGPT Assistant","Save time & improve customer satisfaction with AI!","Best-in-class support with ChatGPT!","115.0","Email Tracking for Freshdesk",83,"37.0","Kovai.co (support)","Birdie - Screen Recording","Resolve complex tickets up to 7x faster with Screen Recording","Resolve tickets up to 7x faster",78,"JustCall",74,"Azure Active Directory Connector App","RemotePC HelpDesk","Simplify remote support by establishing remote session directly from a ticket","23.0",71,"Automerger","Merge duplicate tickets automatically in the stipulated time span.",67,"KOOKOO CloudAgent",66,"Setmore",297,"Azure DevOps-Freshdesk Integration",52,"AI Smart Assist (Multi-lang)",50,49,46,"Ringover","Lingpad","Productboard","Zadarma","Schedule ticket creation effortlessly at regular intervals","129.0","Euphoria Cloud Phone - Beta","Euphoria Cloud Phone integrates with Freshworks platform to extend your Freshworks experience to include Euphoria telephonic experience in a single platform for more flexibility and productivity. \r\n\r\nEuphoria Cloud Phone offers the following features:\r\n- Ability to make and receive calls.\r\n- Call Mute, Hold, Transfer, DTMF, audio device and volume control.\r\n- Click to dial.\r\n- Show caller profile (notes, tickets and other details).","CTI application allows you to access your Euphoria phone within Freshworks platform.","Euphoria Telecom","Hubspot Connector App","Dynamics CRM","Dynamics CRM gets you the key details about your customers inside your helpdesk.","WooCommerce Connector",19798,"Interactive decision trees and automations for better agent productivity.","Stonly","GoTo Resolve","Streamline Contact Center Operation","Sandeza","What is FreshEngage\r\nTired of tagging, categorizing and looking for similar tickets inside freshdesk? FreshEngage is your Artificial Intelligence enabled sidekick that uses machine learning on your old tickets to automatically tag, categorize, prioritize and even assign tickets as they come in. Freeing you up to do what you do best, resolve issues! FreshEngage also shows you similar tickets to quickly find a recent issue resolution right within the freshdesk ticket window, no need to go searching for an answer inside old tickets now, they’ll come right to you when you open a ticket in freshdesk.\r\n\r\nThat’s not all, customer support teams also get aggregate ticket analytics and leaderboards for their agents.","Cleverly",79503,"reopen_ticket","Reopen Ticket","App Overview:\r\nAfter installing our app, it seamlessly integrates into the ticket sidebar, empowering you to schedule ticket reopening actions effortlessly.\r\n\r\nEffortless Scheduling:\r\nSelect your desired date and time, and with a simple click on the submit button, the app schedules the ticket reopening for the specified date and time.\r\n\r\nConfirmation & Success:\r\nUpon submission of the future date and time, a success message confirms the scheduled action, ensuring your tickets are handled promptly.\r\n\r\nTime Constraints & Error Handling:\r\nOur app ensures tickets cannot be scheduled in the past or within 6 minutes of the current time, displaying relevant error messages if needed. Additionally, tickets already in the 'Open' status cannot be rescheduled, with appropriate error messaging for clarity.\r\n\r\nRevolutionize Ticket Management:\r\nExperience smarter ticket reopening and elevate your support efficiency with our powerful app.","Effortless ticket reopening with scheduled dates. Boost support efficiency","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30597\u002Flive_cover_art\u002Fthumb\u002Freopen_final.png","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F30597\u002Flive_cover_art\u002Fthumb2x\u002Freopen_final.png","2024-02-13T20:17:22.000+05:30",258012,291129,300516,"marketplaceapp__79503_300516_AUD","3.8","marketplaceapp__79503_300516_BRL","12.13","marketplaceapp__79503_300516_EUR","marketplaceapp__79503_300516_GBP","marketplaceapp__79503_300516_INR","marketplaceapp__79503_300516_USD","marketplaceapp__79503_300516_ZAR",10238,"Opinyin Surveys","PDF Preview","View and search PDF attachments within tickets, save time and streamline your workflow.","5.13","84.0","18.36","Chargify by ChargeDesk","2018-08-30T14:28:22.000+05:30",66488,"approval_automations","APPROVAL AUTOMATIONS","The approval app is the ultimate game-changer for businesses that want to optimize their ticketing solutions like Freshdesk. Say goodbye to tedious, time-consuming manual approval processes, and hello to streamlined and automated approvals.\r\n\r\nOur approval app is designed to revolutionize the way businesses handle their approval processes. With just a few clicks, you can set up approval rules based on ticket properties, assign approvers within the Freshdesk ecosystem, and sit back and relax. Our app sends email notifications to the approvers, allowing them to approve or reject requests quickly and efficiently.\r\n\r\nWe know that sometimes a single approver might not be enough. That's why our app lets you assign multiple approvers to a single rule, and you can choose whether all of them need to approve or just one. It's all up to you.\r\n\r\nGive your business the competitive edge it deserves with our approval app.","Maximize efficiency in your firm by implementing automated approval workflows in Freshdesk.","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88466\u002Flive_cover_art\u002Fthumb\u002FAPPROVALS%20APP%20LOGO.jpeg","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F88466\u002Flive_cover_art\u002Fthumb2x\u002FAPPROVALS%20APP%20LOGO.jpeg","2025-02-04T13:40:18.000+05:30",225025,243601,545676,"marketplaceapp__66488_545676_USD","marketplaceapp__66488_545676_INR","marketplaceapp__66488_545676_GBP","marketplaceapp__66488_545676_EUR","marketplaceapp__66488_545676_BRL","marketplaceapp__66488_545676_AUD","marketplaceapp__66488_545676_ZAR","Pipedrive Connector App","Magento 2 Connector","Info from Magento 2 on ticket page","PrestaShop Connector","Info from PrestaShop on ticket page","Empower agents to answer customer queries using knowledge Management within Freshdesk","This premium CTI app provides AI powered features!","floweq","Attachment Viewer PLUS","This app has more functions than our app \"Attachment Viewer\"\r\n\r\n- Retrieve attachments from conversations.\r\n- Download all attachments on a ticket.\r\n- Download individual attachments.\r\n- Search for attachments on a ticket.\r\n\r\nSay goodbye to the hassle of downloading attachments – \"Attachments Viewer\" brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity.\r\n\r\nKey Features:\r\n\r\nInstant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal.\r\n\r\nEffortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information.\r\n\r\nTime-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively.\r\n\r\n-- -- -- -- --\r\n\r\nThis app has been developed by Synerity (https:\u002F\u002Fwww.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.\r\n\r\nAt Synerity, we are able to help you with your own custom solutions, integrations and apps.\r\n\r\nPlease send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.","harvestr","7.0","Help Center PDF Export","Export and print knowledge base articles from your Solutions help center as a PDF",81635,"ticket_schedules_1","Ticket Schedules","We implemented user-level access for the application. Users can define this access on the settings page during installation and modify it later on the same page.\r\n\r\nCreate : With create access, they can create schedules.\r\n\r\nView : With view access, they can view all schedules.\r\n\r\nEdit : With edit access, they can edit all schedules.\r\n\r\nDelete : With delete access, they can delete all schedules.\r\n\r\nFull access : With full access, they can view all modules in the app (executed schedules and deleted schedules) and perform all the above operations.\r\n\r\nOnce the app is installed, based on their access level, the users of the organization will be able to:\r\n\r\n1. Create a custom scheduler at the intervals that best suit your business. \r\n2. With all the necessary ticket fields populated, customizing the ticket content becomes a breeze.\r\n3. Edit the created schedulers when necessary\r\n4. Keep track of existing schedules and also the schedules that got successfully triggered. \r\n5. Track completed schedules in the deleted schedules space.","Effortlessly schedule your tickets at regular intervals, making ticket management a breeze.","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53618\u002Flive_cover_art\u002Fthumb\u002FWhatsApp%20Image%202023-07-09%20at%2011.14.54%20PM.jpeg","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F53618\u002Flive_cover_art\u002Fthumb2x\u002FWhatsApp%20Image%202023-07-09%20at%2011.14.54%20PM.jpeg","2025-02-10T12:10:46.000+05:30",265757,267215,268114,412204,438746,525366,547633,560568,"marketplaceapp__81635_560568_AUD","marketplaceapp__81635_560568_EUR","marketplaceapp__81635_560568_GBP","marketplaceapp__81635_560568_INR","marketplaceapp__81635_560568_USD","marketplaceapp__81635_560568_ZAR","950.0","marketplaceapp__81635_560568_BRL","Next Matter","39.0","Canny","Snowflake Connector App",73037,"Reduce time spent on queries by making videos a part of your solutions.","Boost support with video sharing. ⚡","179.0","Shopware 6 Connector","Info from Shopware 6 on ticket page","27.0","Zoho CRM Connector App","56.0","71.0","62.0","13.6","11.4","1180.0","17.1","3.07","1.85","166.8","Zuora by ChargeDesk","Onepilot Integration","59.99","0.9","0.76","17.63","goDeskless","ADIGITRANS - FRESHWORKS PRODUCT","299.0","74.99","BeyondTrust","17.72","1599.0","349.0","Google BigQuery Connector App","An API meter app is a tool designed to track and manage the usage of APIs (Application Programming Interfaces). It provides insights into how often APIs are being called, monitors usage limits, and helps prevent API abuse or overuse. \r\n\r\nOn the app configuration page, users can customize the modules they wish to monitor for API rate details. The app will then display these configured modules along with the following details: \r\n\r\n1. Total API rate allocated\r\n2. Number of API calls consumed\r\n3. Number of API calls remaining \r\n\r\nIf the API rate limit is exceeded, the app will show the retry-after time. This feature assists users in making successful API calls after the indicated waiting period. \r\n\r\nOverall, an API meter app plays a crucial role in ensuring efficient and responsible use of APIs, optimizing performance, and maintaining compliance with API usage policies and agreements.",65672,"55.0","Shopware 5 Connector","Info from Shopware 5 on ticket page","449.0","Easy to install, secure AI offering for effortless ticket summaries, sentiments & replies","Cloud based AI powering agents","13.99","klark","Aha!","With the Aha! app, agents can either link to an existing idea (upvote) or create a new idea if none exists.\r\n\r\n1. Link Idea:\r\nSearch for the keyword related to the request. The app searches for the name and description of all ideas inside Aha! to find relevant ideas. Click ‘Link Idea’\r\n\r\n2. Create Idea:\r\nIf no relevant ideas exist, click on ‘Create Idea’. Here you can choose the ‘Product’, ‘Name’ & ‘Description’ of the idea.","Elevate your customer engagement via Axialys telephony integration","Fieldproxy","Dynamics 365 CRM Connector App","- Provide remote assistance to requesters to solve complicated issues quickly\r\n- Initiate an ISL Light Session directly from the ticket page with the click of a button\r\n- Save ticket details automatically under ISL Light Reports for future queries\r\n\r\nAvailable in English, Spanish and Catalan.\r\n\r\nNote: This app is available with any Freshservice plan, with the exception of free plans, which do not have access to the marketplace.","OpenCart Connector","450.0","1499.0","140.0",32863,"BigCommerce Connector",83544,"ticket-gpt_1","TicketGPT Freshdesk","Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI. \r\n\r\nTicketGPT can transform your support agents into superheroes.\r\nNote: For enterprise grade usage and accuracy, please consider using TicketGPT PRO version listed in marketplace.","Effortlessly summarize conversation, analyze sentiments & auto-reply to tickets in Freshdesk","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44538\u002Flive_cover_art\u002Fthumb\u002Fapp-icon.png","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002F44538\u002Flive_cover_art\u002Fthumb2x\u002Fapp-icon.png","2023-11-30T18:48:53.000+05:30",273503,280762,284229,"AI powering your agent productivity","marketplaceapp__83544_284229_AUD","marketplaceapp__83544_284229_BRL","marketplaceapp__83544_284229_EUR","marketplaceapp__83544_284229_GBP","marketplaceapp__83544_284229_INR","marketplaceapp__83544_284229_USD","marketplaceapp__83544_284229_ZAR","FullContact Connector App","Amazon Redshift Connector App","spike","TaskCall","1199.0","Task and Event Reminder","54.0","Visence","Send Alert","It is an application that checks the sending information when sending emails to prevent mis-sending.","tokuyama","Insightly CRM Connector App","Copper CRM Connector App","43.0","4.43","2.27","252.0",271635,94,"MaestroQA","Talkdesk","OpsGenie is an alerting and incident management service providing the tools you need to design meaningful, actionable alerts, manage on-call schedules & escalations, and ensure the right people are notified at the right time, using email, sms, voice and mobile push notifications.",307,"https:\u002F\u002Fwww.cdcsoftware.com\u002F?utm_source=Freshdesk-App-Store&utm_campaign=Partner%20Referral%20Links&utm_medium=Partner%20Link&utm_term=digium-asterisk","Localize","Paraleap Technologies","CallHippo","Kolibri Digital Ltd","Simplesat","Add fun CSAT, NPS, and CES surveys directly to solved ticket email notifications.","Bybrand","https:\u002F\u002Fbit.ly\u002F2LmEbHv","Tray.io","MS Flow","Facebook","Survicate","Microsoft Azure Active Directory","Grow","Integry","Invoco Telecom","Quriobot Academy","Blendr.io","https:\u002F\u002Fchurnzero.net\u002F","Paperform","https:\u002F\u002Foptingun.com","Pipeliner CRM","Haptik","https:\u002F\u002Fwww.haptik.ai\u002Fhaptik-freshworks-request-demo","Radiare","Konnect Insights","Immediately solve cloud issues by raising and managing tickets directly from the Centilytics console","SIGNL4 – Instant Mobile Alerting","SIGNL4 is your mobile alerting app for teams with tracking, escalations and ownership transparency.","Mobile Alerting. Incident Response.","Engagely","Workativ","Typeform","https:\u002F\u002Fmiuros.com\u002Fintegrations\u002Ffreshdesk\u002F","Import","Export","Backup data","Magento 1 Connector","Info from Magento on ticket page","CX Source","Powered by ArenaCX - one of the world's largest largest talent pools for business process outsourcing - CX Source is the simplest way to add vetted outsourcing partners to your team in the Freshworks ecosystem.\r\n\r\nCX Source can serve nearly any language, time zone, skill set, industry vertical, agent count, program duration, or use case. Plus, all CX Source outsourcing partners have been vetted by ArenaCX and approved by the Freshworks partner team, so Freshworks customers can be confident they are getting the right outsourcing partner, at the right price, on the right terms.\r\n\r\n\r\n○ Save up to 70% vs. insourcing\r\n○ Add fresh talent to your agent pool in days rather than weeks or months.\r\n○ Improve your team's coverage and performance\r\n○ Extend service hours, add channels, add a skillset\r\n○ Achieve scalability and resiliency with unparalleled elasticity\r\n\r\nThere is no cost or risk to install or use the app. Users pay only for the outsourced labor sourced through the platform.\r\n\r\nHow it Works\r\n\r\nThis app conducts a short survey of your outsourced talent needs and uses our proprietary matching, pricing, RFP, and contracting engines to help you source a world-class partner. \r\n\r\nThe app connects you with an outsourcing concierge who will guide you through the journey and serve as your gateway to services such as:\r\n\r\nSourcing Solutions:\r\n○ Outsourcing Readiness Assessment. A review of 10 categories of outsourcing readiness, with gap-closing recommendations and support.\r\n○ Enterprise-quality RFP support. Cast your RFP to 10 times the number of partners and complete it in 1\u002F10th the time, with greater competition.\r\n\r\nOur extended technology packages can even provide...\r\n○ Automated demand forecasting.\r\n○ Automated ticket and chat triage.\r\n○ Automated ticket routing.\r\n\r\n...with vendor management solutions like:\r\n○ Outsourcing partner scorecarding\r\n○ KPI dashboarding\r\n○ Invoice auditing and payment management\r\n\r\nStart your CX Source journey today. Let's get to work!","The simplest way to add labor to your team in the Freshworks ecosystem. Powered by ArenaCX, Inc.","Add labor, with CX Source.","RazorpayX Payroll","Automate employee finance - execute payroll, compliance payments & filings, and contractor payments","askviable","303.0","1004.0","184.0","158.0","16590.0","3716.0","My AskAI","QuickBooks","Docusign","exotel","Office 365 Calendar",63,"The Ziwo Call Center Solution optimizes your customer service for improved customer experience.","Ameyo (https:\u002F\u002Fwww.ameyo.com\u002F) is a leading customer engagement technology company helping businesses across industries to connect with their customers and serve them for sales, customer services and marketing.\r\n\r\nAmeyo integration with Freshsales installs in your Freshsales account and can be easily accessed to place and receive calls. It offers multiple features for contact center agents:\r\n\r\n- Manual dial\r\n- Inbound call\r\n- Power dialing with multiple algorithms\r\n- Set Availability status\r\n- Set Auto Call status\r\n- CTI Pop Up\r\n- Call controls such as Hold\u002FMute\r\n- Transfer calls\r\n- Conference calls\r\n- Dispose calls\r\n- Passing call details to Freshsales\r\n- Schedule Callbacks and more.\r\n\r\nAmeyo offers high configurability for Contact Center Administrators to suit varied business use cases. Supervisors can access live monitoring, rich dashboards and reports to closely observe the operations and performance.\r\n\r\nBoth cloud and on-premise deployments are available. Contact us to know more: https:\u002F\u002Fwww.ameyo.com\u002Frequest-demo","Communicate seamlessly with your customers and achieve maximum contact center efficiency.","LinkedIn Sales Navigator","The integration provides insights on the Account and Contact from Linkedin within Freshsales. It also empowers sellers to save accounts and contacts to LinkedIn lists, send connection requests, and send Inmails.\r\n\r\nComprehensive Account Insights:\r\n\r\nAccount IQ: This feature leverages Generative AI to create comprehensive summaries of accounts. These summaries include insights into the account's strategic priorities, business challenges, and even what their executives are discussing on LinkedIn. This information can be readily accessed within Freshsales, making research and account planning more efficient.\r\n\r\nFind Key People: This feature assists sellers in identifying the most effective ways to connect with an account. It highlights warm paths into the account, such as mutual connections, past customers or colleagues, and new hires. This information is available directly in Freshsales, simplifying outreach and relationship building.\r\n\r\nRelationship Map: This feature empowers sellers to construct dynamic and shareable account maps within Freshsales. These maps visualize the buying committee and offer real-time updates on key individuals, such as job changes and LinkedIn activity. This helps keep sales teams aligned and well-informed about their target accounts\r\n\r\nPersonalized Prospect Engagement:\r\n\r\nIcebreakers: Uncover shared connections, experiences, and interests to personalize your outreach, quickly warming up leads. You can see icebreaker suggestions directly on the contact's profile within Freshsales.\r\n\r\nGet Introduced: Leverage your network by requesting introductions from mutual connections. This warm introduction approach is more effective than cold outreach.\r\n\r\nRelated Leads: Expand your prospect pool by identifying additional contacts at the same company, creating opportunities for multi-threading your accounts.\r\n\r\nStreamlined Sales Navigator Actions:\r\n\r\nSeamless Integration: Eliminate the need to switch between platforms by sending InMails and connection requests directly from Freshsales, streamlining your workflow.\r\n\r\nHigh-Performance Sales Sequences: Create efficient and impactful sales sequences within Freshsales that incorporate LinkedIn actions, leading to a more organized and effective outreach strategy.","Calendly","2018-09-29T05:34:08.000+05:30","2018-09-29T05:34:16.000+05:30","SmileBack","Tonkean","Stella Connect","Stella Connect is a software platform that increases agent happiness and supercharges coaching and QA.","https:\u002F\u002Fstellaconnect.io\u002Ffreshworks\u002F","Sapling","https:\u002F\u002Fsapling.ai\u002Ffreshworks","FunnelFLARE","https:\u002F\u002Fwww2.funnelflare.io\u002Fs\u002Ffsintegration","BotSupply","Marketplace ISV","Bold BI","hubsell","lyl","Merge makes adding and your Freshsales integration incredibly simple with a Unified API for CRM.","demo-bizvibe-app","getconduit","Fieldproxy - Field Team Management Solutions","Streamline Your Field Operations With A Custom Tailored \r\n\r\nFieldproxy is a powerful B2B SaaS solution designed to revolutionize field operations for businesses across industries.\r\n\r\nBy seamlessly managing tasks, creating and tracking jobs, organizing site visits, scheduling and rescheduling tasks, generating invoices, and collecting valuable customer feedback, Fieldproxy simplifies and accelerates your field operations like never before.\r\n\r\nSay goodbye to manual processes and disconnected systems.\r\n\r\nWhat you get with Fieldproxy:\r\n\r\n✅ Ticket\u002FIssue Management\r\n\r\nEffortlessly create and manage tickets, ensuring no task falls through the cracks. \r\n\r\n✅ Real-Time Job Scheduling\r\n\r\nSeamlessly allocate work and tasks to your field agents using intuitive calendars, keeping your team in sync. \r\n\r\n✅ Catalogs for On-Field Orders and Services\r\n\r\nEquip your agents with digital catalogs to streamline order-taking and equipment usage tracking.\r\n\r\n✅ OTP-Based Verifications\r\n\r\nEnsure secure and reliable verification processes for your field operations.\r\n\r\n✅ Invoice Generation\r\n\r\nSimplify billing and invoicing with automated invoice generation, saving time and reducing errors.\r\n\r\n✅ Feedback Collection\r\n\r\nGather valuable customer feedback to improve your services and enhance customer satisfaction.\r\n\r\n✅ Location Intelligence and Geofencing\r\n\r\nLeverage location-based data analysis and secure geofencing for enhanced field management.\r\n\r\n✅ Detailed Dashboards and Analytics\r\n\r\nGain valuable insights into your field operations through interactive dashboards and reports.\r\n\r\n✅ Integration with Existing Solutions\r\n\r\nEasily integrate Fieldproxy with your current office solutions for seamless data management across your organization.\r\n\r\n✅ No-Code Structure\r\n\r\nOnboard seamlessly with drag-and-drop simplicity, reducing development time and costs.\r\n\r\nFieldproxy goes beyond simply managing field operations; it empowers managers with real-time visibility, ensuring efficient communication, task execution, and data submission.\r\n\r\nWith Fieldproxy, you can streamline your processes, optimize resource allocation, and elevate the performance of your field teams.\r\n\r\nJoin 1000+ field team managers who have achieved operational excellence with Fieldproxy.\r\n\r\nExperience the difference and unlock the true potential of your field operations today.\r\n\r\nSign up to Fieldproxy now and revolutionize how you manage your field teams!","Create tickets, schedule services, generate invoices and collect feedback - all in one place","https:\u002F\u002Fapp.fieldproxy.com","End-to-end Field Team Management","https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Ffreshsales-suite-and-dynamics-365\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshsalesDynamics365",1438,"Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.",1.8,262,"Simple integration between Freshservice Azure DevOps. Create, Link Notify, View Log of DevOps items.","Azure DevOps - Freshservice Integra","Device42",142,"yammer","Zoho Assist",82,"Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. \r\n\r\nSome of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL\r\n\r\nhttps:\u002F\u002Fsupport.freshservice.com\u002Fen\u002Fsupport\u002Fsolutions\u002Ffolders\u002F50000000616\r\n\r\n1. User Management\r\n- Lookup user by email\r\n- Lookup user by username\r\n- Get user by id\r\n- Add user to project\r\n\r\n2. Project Management\r\n- Lookup project\r\n- Update project\r\n- Delete project\r\n- Create project\r\n\r\n3. Group Management\r\n- Add user to group\r\n- Remove user from group\r\n- Add user to multiple groups\r\n- Remove user from multiple groups\r\n- Lookup Group by name","Perform operations on Gitlab Users, Groups and Project via the Workflow Automator.",54,"Azure DevOps-Freshservice","The top field service platform: increase productivity, reduce support costs, exceed expectations.",139044,"The SQS app helps push events to Amazon SQS.\n\nWith minimal configuration and setup, the Freshservice product events can be exported in real time to AWS SQS, allowing businesses to build on top of their customer data.","Integrate your Freshservice ITSM with your ONARKEN powered Drop Off & Collect Smart Lockers","iorad","Moveworks","419.0","https:\u002F\u002Fsyncspider.com\u002Fintegrations\u002Fdynamics-365-and-freshservice\u002F?utm_source=FreshworksMarketplace&utm_medium=referral&utm_campaign=FreshserviceDynamics365","Codup.co","Pipedrive","Arrangr","Knowmax is a leading Customer Engagement and Self-Service Platform. With solutions deployed in over 20 countries, we empower brands to achieve their Digital Transformation & Omni-Channel Initiatives. \r\n\r\nKnowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints. \r\n\r\nCompete successfully in customer experience initiatives by breaking down the departmental silos. \r\n\r\nIntegrating Knowmax with FreshChat allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation. \r\n\r\nKnowmax Consists of the following components: \r\n\r\n 1. Decision Trees \r\n\r\n 2. Dynamic FAQs & Articles (Knowledge Base) \r\n\r\n 3. Picture Guides \r\n\r\n 4. Learning & Quiz Management \r\n\r\nCore Benefits Delivered: \r\n\r\n 1. Zero Documentation Error by Agents \r\n\r\n 2. Save Time on Post Call Documentation \r\n\r\n 3. Centralised Repository of Knowledge \r\n\r\nThis integration scenario unveils that knowledge management is simpler to utilize even with external apps. Mobilize knowledge sharing capabilities across organization with collaborative culture of digital tools and Knowmax has got you all covered.","Empower agents to answer customer queries using knowledge Management within Freshchat",183255,"Outgrow","Landingi","Geekfactory Technologies","spritle","Primathon","sandeza-inc","Lodago","Karza - Document verification","1. View all the latest orders of the customers along with their shipment status right next to the chat inbox\r\n2. View more information related to an order such as the order date, shipping address, the tracking number of the shipment, etc.\r\n3. Search for an order using the order id, in case you are not able to locate the order","Seal Subscriptions","2024-04-09T15:57:54.000+05:30","The AI & Bots category in a marketplace features solutions that leverage artificial intelligence and automation to enhance efficiency and user interactions. This includes tools for machine learning, natural language processing, and predictive analytics, as well as various types of bots such as chatbots, virtual assistants, and process automation tools. These solutions aim to streamline operations, improve customer engagement, and provide advanced data insights",160,"Integration of project management and time-tracking tools with customer support platforms. Application here are involved to streamline workflows and improve collaboration between support and engineering teams. These integrations allow for seamless issue tracking, time management, and project planning directly within the customer support environment, ensuring that feedback and issues are promptly addressed and managed without the need to switch between multiple platforms.",205,98,"IT management system by integrating with various tools and platforms to streamline asset management and monitoring. Applications here integrates with external systems to bring in data and functionality into the service desk environment. Provides solutions for managing and tracking assets whether they are cloud instances, physical devices, or other IT assets. Overall, these applications aim to enhance the efficiency, security, and effectiveness of IT service management by integrating various tools and providing comprehensive asset management solutions.",223,225,226,227,229,231,260,"Integration of various CRM (Customer Relationship Management) and contact management systems to streamline workflows. Provides support agents with direct access to customer information, contact details, and other relevant data within the Freshworks environment. This integration aims to improve the efficiency, personalization, and effectiveness of customer support interactions by ensuring that agents have all necessary information readily available.",162,163,164,165,166,167,"Focuses on facilitating communication to bridge the gap between support and customer to enhance the overall customer support experience. Provides remote access and troubleshooting capabilities directly. Enhances support with video communication, enabling customers and agents to share screencasts for clearer issue illustration and resolution, and enriches the knowledge base with video tutorials. Integrates cloud telephony transforming Freshdesk into a call center solution streamlining call management and automatically attaching call records to tickets.",174,176,153,"2023-08-21T12:30:22.000+05:30","The integration of e-commerce platforms with customer support systems to enhance the efficiency and effectiveness of customer service operations. Each application integrates with a customer support platform and provides functionalities that allow support agents to access critical customer and order information directly within the helpdesk interface. This integration streamlines the support process by enabling agents to manage orders, view payment and shipping statuses, and access detailed customer profiles without switching between different systems.",181,360,"Applications allow users to attach files from their respective cloud storage services directly to Freshdesk tickets, facilitating easier file sharing and management without worrying about file size restrictions. Synchronizes data between Freshworks products and others ensuring up-to-date information across platforms. Facilitates data management for analytics and reports. Applications classified here enhance Freshdesk by integrating with other tools and services, thereby improving file management, contact synchronization, and API analytics within the customer support environment.",207,208,209,210,212,"2024-01-10T17:22:53.000+05:30","Enables support agents to create work items directly and link existing tickets seamlessly. It also facilitates communication with the DevOps team by sending notifications and comments directly from the support environment. This category is used in Freshservice product.",237,238,"DevOps Insights",239,"2019-09-10T15:40:20.000+05:30","Integration with services and platform for HR and recruitment processes. Maintaining employee information, managing job postings, evaluating candidates, and conducting assessments.",221,222,"2024-10-22T13:33:39.000+05:30","IT ServiceManagement refers to the processes and tools used to oversee and optimize the environments in which ITSM agents (support staff) work. This includes the configuration of their workspaces, assignment of tasks, monitoring their performance, and ensuring they have the necessary resources and tools to efficiently handle service requests and incidents. It encompasses the setup of the ITSM platform, user interfaces, and workflows tailored to support agents in delivering effective IT support.","ITSM Agent Workspace",242,244,245,"Enhances file sharing and storage capabilities, allowing agents to share large files and receive detailed diagnostic information from customers. Provides actionable insights from customer interactions, helping agents understand customer behavior and optimize support content. Facilitates the distribution of training and educational resources, enabling agents to provide better support through well-informed responses. Offers interactive troubleshooting guides and decision trees, improving the accuracy and efficiency of the troubleshooting process. Simplifies the creation of step-by-step solution articles, reducing the time and effort required to document and share solutions. Overall, these integrations aim to improve the customer support experience by making it more efficient, data-driven and resource-rich.",192,196,"Marketing and Brand Management involves the use of technology and strategies to plan, execute, manage, and analyze marketing campaigns across various channels. The goal is to create personalized and targeted marketing efforts that enhance customer engagement, improve brand reputation, and drive sales growth.",171,172,173,"2020-08-03T17:44:23.000+05:30","This category focuses on apps which automate and manage complex and recurring workflows and tasks across different systems, applications, and services . They help coordinate various tasks and ensure that processes run smoothly and efficiently by integrating and managing interactions between disparate components.","Integration which allow support agents to manage financial aspects such as billing, invoicing, and accessing customer financial information directly within the Freshworks environment, enhancing efficiency and accuracy in financial management related to customer support.",184,186,189,190,159,411,"This category features tools that enhance Freshworks products by improving functionality and user experience. These applications integrate seamlessly with Freshworks to boost efficiency and productivity for support agents. They are designed to be utility-oriented, focusing on operational effectiveness. Additionally, this category includes apps that automate and manage complex workflows across different systems, ensuring smooth and efficient processes by coordinating interactions between various components.",235,236,"Designed to enhance the security and compliance of customer support platforms. Aiming to improve data security and regulatory compliance. Masking sensitive information like credit card and Social Security numbers to enhance data security. Provides tools for managing contract durations and alert thresholds helping agents keep track of contract timelines and reducing the risk of service level breaches. Overall, these applications are designed to ensure that data is handled securely and that compliance with regulations is maintained.","Integration of Freshworks product with various external platforms to enhance customer support and engagement. Integrates services or platforms, enabling users to manage customer interactions and feedback more efficiently within the Freshworks environment. Allows attaching detailed surveys to ticket responses for in-depth customer feedback. Converts reviews and comment into tickets for centralized review management and response. Analyzes social activity to provide deeper customer insights and tailor communication.",179,367,"Integration for automating ticket creation. These applications help agents work more efficiently and make informed decisions by providing them with immediate access to relevant information (e.g., recent tickets, first response times). Ensuring agents have the necessary context and tools to respond promptly and effectively. Providing visibility into ticket status and tracking deadlines.",214,"Company","Deals","deal_quick_actions","deal_entity_menu","Common","cti_global_sidebar","left_nav_cti","left_nav_chat","Tickets","onConversationUpdate","onTicketUpdate","onTicketCreate","new_ticket_background","ticket_conversation_editor","ticket_background","ticket_top_navigation","ticket_requester_info","Contacts","onContactDelete","onContactUpdate","onContactCreate","CPQ Document","Products","contact_quick_actions","contact_entity_menu","sales_account_quick_actions","sales_account_entity_menu","Appointments","Tasks","Chat Conversations","Phone","Calls","Caller Conversations","Metrics","Chat Users","onUserUpdate","onUserCreate","Caller Agent","onAgentUpdate","custom_module_quick_actions","custom_module_entity_menu","onTimesheetUpdate","onTimesheetCreate","Notifications","Changes","Users\u002FRequesters","Assets","Jobs","Candidates","Employees","Chat Visitors","Support Portal","Agents","Leads","User Agent Availability","connector_apps","Connector Apps","\u002Ftags\u002F57","Pre-built connectors to sync data and automate workflows between Freshworks products and 3rd-party applications","Connector Apps are pre-built connectors that connect Freshworks’ suite of products to any API-enabled system, be it cloud or legacy on-prem applications. You can sync data and automate workflows between Freshworks products and 3rd party applications with minimal complexity. Lower total cost of ownership with Pay-as-you-use pricing.","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Ftag_images\u002F57\u002Fthumb\u002FScreenshot_2024_06_07_at_6.12.39_PM.png","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Ftag_images\u002F57\u002Fthumb2x\u002FScreenshot_2024_06_07_at_6.12.39_PM.png","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Ftag_images\u002F57\u002Flarge\u002FScreenshot_2024_06_07_at_6.12.39_PM.png","https:\u002F\u002Fd3h0owdjgzys62.cloudfront.net\u002Fimages\u002Ftag_images\u002F57\u002Flarge2x\u002FScreenshot_2024_06_07_at_6.12.39_PM.png")))}</script><script type="module" src="/apps/_nuxt/entry.74d376a3.js" crossorigin></script><script type="module" src="/apps/_nuxt/default.8ce8069f.js" crossorigin></script><script type="module" src="/apps/_nuxt/Home.0dc090c3.js" crossorigin></script><script type="module" src="/apps/_nuxt/AppList.53a2c87b.js" crossorigin></script><script src="https://js.maxmind.com/js/apis/geoip2/v2.1/geoip2.js" defer=""></script> <script src="https://cdn.freshmarketer.com/61608/70421.js" defer=""></script></body> </html>