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Read our terms of service to learn about our policies and guidelines regarding payment processing, fees, refunds, and more. Our terms and conditions are designed to ensure a fair and secure payment experience for both you and us." name="description"/><meta content="Flatpays Terms and Conditions - Your Agreement" property="og:title"/><meta content="y using Flatpays payment processing solutions, you agree to our terms and conditions. Read our terms of service to learn about our policies and guidelines regarding payment processing, fees, refunds, and more. 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var(--swatch--pink-toc); } /* theme blurpel */ [data-theme="blurpel"] { --theme--background: var(--swatch--blurpel-500); --theme--text: var(--swatch--dark); --theme--text-secondary: var(--swatch--blurpel-toc); --theme--border: var(--swatch--blurpel-toc); } /* button secondary */ [data-button-style="secondary"] { --button--background: var(--button-secondary--background); --button--text: var(--button-secondary--text); --button--border: var(--button-secondary--border); --button--background-hover: var(--button-secondary--background-hover); --button--text-hover: var(--button-secondary--text-hover); --button--border-hover: var(--button-secondary--border-hover); } /* apply colors */ :is(c, :where([data-theme]:not([data-theme="inherit"]))) { background-color: var(--theme--background); color: var(--theme--text); } </style></div></div><div id="header" class="header default"><div class="container navigation"><div class="header_wrapper"><div class="header-left"><a href="/" class="logo-link w-inline-block"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09e84_flatpay-logo.svg" loading="lazy" alt="Flatpay Logo - takes you to the frontpage"/></a></div><div class="menu_wrap"><div class="menu"><div data-hover="true" data-delay="0" class="menu_link-dropdown w-dropdown"><div data-show-lang="da en fi de" class="menu_link w-dropdown-toggle"><div class="menu_link-text">Products</div><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09e90_arrow-down.svg" loading="lazy" alt="" class="mobile-arrow-down"/></div><nav class="dropdown-content w-dropdown-list"><div class="dropdown-inner"><div class="menu_dropdown-head"><p class="menu_dropdown-heading bold">Physical</p></div><a href="/products/terminal" class="menu_dropdown-has-sub w-inline-block"><div class="menu_dropdown-category"><div class="menu_dropdown-heading-wrap"><p class="menu_dropdown-heading">Payment Terminal & Portal</p></div><p class="menu_dropdown-desc">A simple solution with a payment terminal and access to our software</p></div><div class="sub-content"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09f79_Nav-terminal.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09f79_Nav-terminal-p-500.jpg 500w, https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09f79_Nav-terminal.jpg 664w" alt="" class="nav-image"/></div></a><a href="/products/pos-system" class="menu_dropdown-has-sub w-inline-block"><div class="menu_dropdown-category"><div class="menu_dropdown-heading-wrap"><p class="menu_dropdown-heading">POS System & Portal</p></div><p class="menu_dropdown-desc">All-in-one POS solution with a card terminal and access to our software</p></div><div class="sub-content"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a014_6464927ddd60f85227e83a30_Nav-pos%20(1).jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a014_6464927ddd60f85227e83a30_Nav-pos%2520(1)-p-500.jpg 500w, https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a014_6464927ddd60f85227e83a30_Nav-pos%20(1).jpg 664w" alt="" class="nav-image"/></div></a><a data-show-lang="de da fi en" href="/products/premium-pos-system" class="menu_dropdown-has-sub w-inline-block"><div class="menu_dropdown-category"><div class="menu_dropdown-heading-wrap"><p class="menu_dropdown-heading">Premium POS & Portal</p><div data-show-lang="de" class="new-flag bg-color-blue lang-da hide"><p class="product-tag">NEW</p></div></div><p class="menu_dropdown-desc">Our premium all-in-one POS system with an impressive 15,6" screen.</p></div><div class="sub-content"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/67248b8e62a5f35d6b26c3c7_preimum-pos-nav.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/67248b8e62a5f35d6b26c3c7_preimum-pos-nav-p-500.jpg 500w, https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/67248b8e62a5f35d6b26c3c7_preimum-pos-nav.jpg 664w" alt="" class="nav-image"/></div></a><div data-show-lang="da fi" class="menu_dropdown-head"><p class="menu_dropdown-heading bold">Online</p></div><a data-show-lang="da fi" href="/products/online-payments" class="menu_dropdown-has-sub w-inline-block"><div class="menu_dropdown-category"><div class="menu_dropdown-heading-wrap"><p class="menu_dropdown-heading">Online Payment</p><div class="new-flag bg-color-blue hide"><p class="product-tag">NYHED</p></div></div><p class="menu_dropdown-desc">Flatpay online payment solution for directly integration into your webshop.</p></div><div class="sub-content"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a004_online_payment_nav.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a004_online_payment_nav-p-500.webp 500w, https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a004_online_payment_nav.webp 664w" alt="" class="nav-image"/></div></a><a href="/products/pos-system" class="menu_dropdown-has-sub w-inline-block"><div class="sub-content"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/667e76dff6ae279e9255628d_header-pos-image.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/667e76dff6ae279e9255628d_header-pos-image-p-500.jpg 500w, https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/667e76dff6ae279e9255628d_header-pos-image.jpg 664w" alt="" class="nav-image"/></div></a></div></nav></div><a data-show-lang="it" href="/products/terminal" class="menu_link w-inline-block"><div class="menu_link-text">Product</div><div class="menu_link-bg"></div></a><a href="/pricing" class="menu_link w-inline-block"><div class="menu_link-text">Pricing</div><div class="menu_link-bg"></div></a><a href="/why-flatpay" class="menu_link w-inline-block"><div class="menu_link-text">Why Flatpay</div><div class="menu_link-bg"></div></a><a href="/stories" class="menu_link w-inline-block"><div class="menu_link-text">Stories</div><div class="menu_link-bg"></div></a><a href="/support" class="menu_link w-inline-block"><div class="menu_link-text">Support</div><div class="menu_link-bg"></div></a><div class="menu_shape"><div class="menu_shape-bg"></div></div></div><div class="login-mobile-wrapper"><div class="login-component-wrapper"><a href="https://portal.flatpay.com/" class="btn secondary w-inline-block"><div>Login</div></a></div></div></div><div class="header-right"><div class="phone-wrap"><div class="phone_mobile"><a href="tel:+4588773939" class="btn secondary w-inline-block"><div>Call us</div></a></div><div class="phone_desktop"><p>+45 88773939 </p></div></div><div class="login-component-wrapper"><a href="https://portal.flatpay.com/" class="btn secondary w-inline-block"><div>Login</div></a></div><a id="get-started-cta" href="/get-started-hf" class="btn primary w-inline-block"><div>Get Started</div></a><a data-w-id="4321295a-448c-df69-0671-01db12529eda" href="#" class="btn secondary mobie-nav-button w-inline-block"><div data-is-ix2-target="1" class="mobile-hamburger-lottie" data-w-id="4321295a-448c-df69-0671-01db12529edb" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/63f283c0cdf34e0e72b33582/64083ff4788d346d63964e1e_63941-hamburger-icon-24px%20(1).json" data-loop="0" data-direction="1" data-autoplay="0" data-renderer="svg" data-default-duration="0.5" data-duration="0" data-ix2-initial-state="0"></div></a></div></div></div></div><section class="hero_subpage_section bg-color-grey"><div class="container"><div class="page-padding is-sub-hero"><div class="sub-hero_layout"><h1 letters-slide-down="" text-split="" class="text-size-h1">terms and conditions</h1></div></div></div></section><main class="page_main"><section id="card-terminal" class="why-flatpay-text_section"><div class="container"><div class="page-padding xlarge"><div class="narrow-content"><div data-wg-merge="" class="rich-text w-richtext"><p>To access region-specific terms and conditions, please visit the corresponding local site for each market, where you'll find the relevant terms and conditions tailored to that region:</p></div><div class="button-group"><a href="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/66d99aa1bd98dcd26000ed14_DK%20T%26C_2024_September.pdf" target="_blank" class="btn primary w-inline-block"><div>Denmark</div></a><a href="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/66e028bfe4802a2661835d56_FI%20T%26C%20SEPTEMBER%202024.pdf" target="_blank" class="btn primary w-inline-block"><div>Finland</div></a><a href="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/66bda4840c8b53dc50506cf0_65fc2e7beab77bb93bb0a012_240219%20-%20Flatpay%20terms%20and%20conditions%20DE.pdf" target="_blank" class="btn primary w-inline-block"><div>Germany</div></a><a href="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/668fda90a9d2c5e7402149a8_IT%20TC_rev%20Chiomenti%20-%20final%2020240702.pdf" target="_blank" class="btn primary w-inline-block"><div>Italian</div></a></div></div></div></div></section><div class="footer_cta_section bg-color-grey"><div class="container"><div class="page-padding"><div class="footer-cta-content"><div class="footer-cta-column"><div class="footer-cta-text"><h2 class="text-size-h2 max-width-80">run your business your way. start today</h2><p>We'll help you set it all up, so you're ready to start accepting card payments in your business. Order an affordable payment solution today.<a href="https://www.flatpay.com/da/kom-i-gang"><strong><br/></strong></a></p></div><a id="get-started-cta" href="/get-started-hf" class="btn primary w-inline-block"><div>Get Started</div></a></div><div class="footer-cta-column list"><div class="footer-cta-list-wrapper"><div class="footer-cta-list-item"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09eb9_check_small.svg" loading="lazy" alt="" class="footer-cta-list-icon"/><p class="footer-cta-list-text">No fine print or surprises</p></div><div class="footer-cta-list-item"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09eb9_check_small.svg" loading="lazy" alt="" class="footer-cta-list-icon"/><p class="footer-cta-list-text">Zero monthly fee</p></div><div class="footer-cta-list-item"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09eb9_check_small.svg" loading="lazy" alt="" class="footer-cta-list-icon"/><p class="footer-cta-list-text">A flat rate for all cards (yes, also international)</p></div><div class="footer-cta-list-item no-border"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb09eb9_check_small.svg" loading="lazy" alt="" class="footer-cta-list-icon"/><p class="footer-cta-list-text">Made for Merchants<br/></p></div></div></div></div></div></div></div><div class="footer_section bg-color-black"><div class="container"><div class="page-padding is-footer"><h2 letters-slide-down="" text-split="" class="text-size-h1 footer-heading">SIMPLIFYING merchants EVERYDAY LIFE.</h2><div class="w-layout-grid footer-grid"><div id="w-node-_744f69f9-b11a-63d0-7f55-3ede62ba7d85-62ba7d7f" class="footer-1st-column"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/65fc2e7beab77bb93bb09e61/65fc2e7beab77bb93bb0a002_Flatpay_icon_white.svg" loading="lazy" alt="" class="footer-logo"/></a><div 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