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\ud83e\udd29&quot;,&quot;url&quot;:&quot;\/topic\/show?tid=6853&amp;fid=None&quot;,&quot;type&quot;:&quot;productUpdate&quot;}]},&quot;selectedTopic&quot;:{&quot;id&quot;:6853,&quot;title&quot;:&quot;Merge conversations &amp; tickets- Beta available \ud83e\udd29&quot;,&quot;content&quot;:&quot;&lt;section class=\&quot;callout callout-blue\&quot;&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Update \ud83d\udca1&lt;\/strong&gt;&lt;br \/&gt;\u00a0&lt;\/p&gt;&lt;p&gt;The Merge Conversations &amp;amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29&lt;br \/&gt;&lt;br \/&gt;Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0&lt;a href=\&quot;https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\&quot;&gt;relevant article outlining how the feature works today&lt;\/a&gt;.&lt;\/p&gt;&lt;p&gt;Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.&lt;br \/&gt;&lt;br \/&gt;Click the link below to request access now.&lt;\/p&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/section&gt;&lt;p&gt;&lt;br \/&gt;Great News! &lt;strong&gt;Merge conversations &amp;amp; tickets feature\u00a0is now available in beta!&lt;\/strong&gt; \ud83e\udd73&lt;\/p&gt;&lt;p&gt;\u00a0&lt;\/p&gt;&lt;p&gt;That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0&lt;br \/&gt;&lt;br \/&gt;If you\u2019d like to get access to the\u00a0Merge conversations &amp;amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47&lt;\/p&gt;&lt;section class=\&quot;callout callout-blue\&quot;&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;a href=\&quot;https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\&quot;&gt;&lt;strong&gt;Request beta access now&lt;\/strong&gt;&lt;\/a&gt;&lt;\/p&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/section&gt;&lt;p&gt;&lt;br \/&gt;&lt;strong&gt;\ud83d\udca1 Note&lt;\/strong&gt;: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0&lt;a href=\&quot;https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\&quot;&gt;check out this article&lt;\/a&gt;.&lt;\/p&gt;&quot;,&quot;author&quot;:{&quot;id&quot;:9713,&quot;url&quot;:&quot;\/members\/diana-tripac-9713&quot;,&quot;name&quot;:&quot;Diana Tripac&quot;,&quot;avatar&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png&quot;,&quot;userTitle&quot;:&quot;Intercom Team&quot;,&quot;rank&quot;:{&quot;isBold&quot;:false,&quot;isItalic&quot;:false,&quot;isUnderline&quot;:false,&quot;icon&quot;:&quot;1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png&quot;,&quot;iconUrl&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png&quot;,&quot;avatarIcon&quot;:&quot;3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png&quot;,&quot;avatarIconUrl&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png&quot;,&quot;name&quot;:&quot;Intercom Team&quot;},&quot;userLevel&quot;:4,&quot;badges&quot;:[{&quot;title&quot;:&quot;Super user \u2b50&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png&quot;},{&quot;title&quot;:&quot;Active User&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg&quot;},{&quot;title&quot;:&quot;Connector&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg&quot;}],&quot;isBanned&quot;:false},&quot;featuredImage&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png&quot;,&quot;url&quot;:&quot;https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853&quot;,&quot;lastActivityAt&quot;:&quot;2024-11-14T22:41:52+00:00&quot;,&quot;publishedAt&quot;:&quot;2024-03-14T15:44:59+00:00&quot;,&quot;contentType&quot;:&quot;productUpdate&quot;,&quot;replyCount&quot;:71,&quot;views&quot;:3716,&quot;productAreas&quot;:[],&quot;label&quot;:&quot;&quot;},&quot;config&quot;:{&quot;selectedTopic&quot;:{&quot;id&quot;:6853,&quot;title&quot;:&quot;Merge conversations &amp; tickets- Beta available \ud83e\udd29&quot;,&quot;content&quot;:&quot;&lt;section class=\&quot;callout callout-blue\&quot;&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;strong&gt;Update \ud83d\udca1&lt;\/strong&gt;&lt;br \/&gt;\u00a0&lt;\/p&gt;&lt;p&gt;The Merge Conversations &amp;amp; Tickets feature is now in Beta again and our product team is happy to help you get access to it \ud83e\udd29&lt;br \/&gt;&lt;br \/&gt;Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0&lt;a href=\&quot;https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\&quot;&gt;relevant article outlining how the feature works today&lt;\/a&gt;.&lt;\/p&gt;&lt;p&gt;Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.&lt;br \/&gt;&lt;br \/&gt;Click the link below to request access now.&lt;\/p&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/section&gt;&lt;p&gt;&lt;br \/&gt;Great News! &lt;strong&gt;Merge conversations &amp;amp; tickets feature\u00a0is now available in beta!&lt;\/strong&gt; \ud83e\udd73&lt;\/p&gt;&lt;p&gt;\u00a0&lt;\/p&gt;&lt;p&gt;That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0&lt;br \/&gt;&lt;br \/&gt;If you\u2019d like to get access to the\u00a0Merge conversations &amp;amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47&lt;\/p&gt;&lt;section class=\&quot;callout callout-blue\&quot;&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;&lt;a href=\&quot;https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\&quot;&gt;&lt;strong&gt;Request beta access now&lt;\/strong&gt;&lt;\/a&gt;&lt;\/p&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/div&gt;&lt;\/section&gt;&lt;p&gt;&lt;br \/&gt;&lt;strong&gt;\ud83d\udca1 Note&lt;\/strong&gt;: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta,\u00a0&lt;a href=\&quot;https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\&quot;&gt;check out this article&lt;\/a&gt;.&lt;\/p&gt;&quot;,&quot;author&quot;:{&quot;id&quot;:9713,&quot;url&quot;:&quot;\/members\/diana-tripac-9713&quot;,&quot;name&quot;:&quot;Diana Tripac&quot;,&quot;avatar&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png&quot;,&quot;userTitle&quot;:&quot;Intercom Team&quot;,&quot;rank&quot;:{&quot;isBold&quot;:false,&quot;isItalic&quot;:false,&quot;isUnderline&quot;:false,&quot;icon&quot;:&quot;1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png&quot;,&quot;iconUrl&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png&quot;,&quot;avatarIcon&quot;:&quot;3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png&quot;,&quot;avatarIconUrl&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png&quot;,&quot;name&quot;:&quot;Intercom Team&quot;},&quot;userLevel&quot;:4,&quot;badges&quot;:[{&quot;title&quot;:&quot;Super user \u2b50&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png&quot;},{&quot;title&quot;:&quot;Active User&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg&quot;},{&quot;title&quot;:&quot;Connector&quot;,&quot;url&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg&quot;}],&quot;isBanned&quot;:false},&quot;featuredImage&quot;:&quot;https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/a25e1969-adff-49ad-9a06-f668f364bb2b_thumb.png&quot;,&quot;url&quot;:&quot;https:\/\/community.intercom.com\/product-updates\/merge-conversations-tickets-beta-available-6853&quot;,&quot;lastActivityAt&quot;:&quot;2024-11-14T22:41:52+00:00&quot;,&quot;publishedAt&quot;:&quot;2024-03-14T15:44:59+00:00&quot;,&quot;contentType&quot;:&quot;productUpdate&quot;,&quot;replyCount&quot;:71,&quot;views&quot;:3716,&quot;productAreas&quot;:[],&quot;label&quot;:&quot;&quot;}},&quot;phrases&quot;:{&quot;Forum&quot;:{&quot;{n} year|{n} years&quot;:&quot;{n} year|{n} years&quot;,&quot;{n} month|{n} months&quot;:&quot;{n} month|{n} months&quot;,&quot;{n} day|{n} days&quot;:&quot;{n} day|{n} days&quot;,&quot;{n} hour|{n} hours&quot;:&quot;{n} hour|{n} hours&quot;,&quot;{n} minute|{n} minutes&quot;:&quot;{n} minute|{n} minutes&quot;,&quot;just&quot;:&quot;just now&quot;,&quot;{plural} ago&quot;:&quot;{plural} ago&quot;}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations &amp; tickets- Beta available 馃ぉ</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/b4de68df-5469-4d45-bb4f-27fa16c34fed.png" style="width: 100%;" title alt="Diana Tripac" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><span class="notification-link"><span class="thread-meta-item__date">8 months ago</span></span></span></div></div></div></div></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" 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