Salesforce CRM: Try The World’s #1 AI CRM

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Salesforce CRM offers AI-powered, <a href=\"https://www.salesforce.com/ap/resources/articles/what-is-a-cloud-based-crm/\" target=\"_blank\">cloud-based customer relationship management (CRM)</a> software that makes it easier for companies to build customer relationships, be more productive, and increase efficiency. This helps businesses of all sizes and in all industries conect with customers and prospects at scale.<br><br>Salesforce CRM brings together all your data onto <a href=\"https://www.salesforce.com/products/\" target=\"_self\">one integrated platform</a> that unites your <a href=\"https://www.salesforce.com/sales\" target=\"_self\">sales</a>, <a href=\"https://www.salesforce.com/service\" target=\"_self\">service</a>, <a href=\"https://www.salesforce.com/marketing\" target=\"_self\">marketing</a>, <a href=\"https://www.salesforce.com/commerce\" target=\"_self\">commerce</a>, and <a href=\"https://www.salesforce.com/platform/\" target=\"_self\">IT teams</a> with a single, shared view of your customer.</p>\n","kind":"card_faq-qna","id":"1725573763059_1aol"},{"headline":"Is Salesforce an online CRM?","description":"<p>Yes. Salesforce is an online CRM, also known as a <a href=\"https://www.salesforce.com/ap/resources/articles/what-is-a-cloud-based-crm/\" target=\"_blank\">cloud-based CRM</a>. It is a <a href=\"https://www.salesforce.com/saas/\" target=\"_self\">Software as a Service (SaaS)</a> platform, which delivers applications over the internet. As a cloud-based CRM system, all platform hosting and maintenence is performed by Salesforce, eliminating many of the costs and responsibilities involved in maintaining CRM infrastructure and security management.</p>\n","kind":"card_faq-qna","id":"1725573939264_18ud"},{"headline":"How much does Salesforce CRM cost?","description":"<p>There are a variety of Salesforce CRM pricing options, which you can see on the <a href=\"https://www.salesforce.com/editions-pricing/overview/\" target=\"_self\">Salesforce product pricing</a> page.</p>\n","kind":"card_faq-qna","id":"1725573981639_yk7"},{"headline":"What types of businesses use Salesforce?","description":"<p>Salesforce is built to be a scalable and <a href=\"https://www.salesforce.com/crm/custom-crm/\" target=\"_self\">customizable CRM</a>, so that it can meet the needs of businesses across all sizes, stages, and industries. Salesforce provides <a href=\"https://www.salesforce.com/products/\" target=\"_self\">enterprise CRM</a> options, as well as <a href=\"https://www.salesforce.com/small-business/\" target=\"_self\">CRM for small businesses</a> and <a href=\"https://www.salesforce.com/crm/startup-crm/\" target=\"_self\">CRM for startups</a>.</p>\n","kind":"card_faq-qna","id":"1725574012098_vfm"},{"headline":"How easy is it to use Salesforce?","description":"<p>Salesforce was built to be easy-to-use by all employees across your entire organization. Salesforce has an intuitive interface, which lets you interact with Salesforce CRM through <a href=\"https://www.salesforce.com/einsteincopilot\" target=\"_self\">conversational AI</a>, the way you would speak to a colleague. With <a href=\"https://trailhead.salesforce.com/\" target=\"_blank\">Trailhead</a>, Salesforce's free online learning platform, anyone can learn in-demand skills, earn resume-worthy credentials, gain <a href=\"https://trailhead.salesforce.com/en/credentials/associateoverview\" target=\"_blank\">CRM certification</a>, and connect to new career opportunities.</p>\n","kind":"card_faq-qna","id":"1725574075781_yvz"},{"headline":"What are the most popular CRM features?","description":"<p>There are many <a href=\"https://www.salesforce.com/crm/features/\" target=\"_blank\">CRM features</a> that benefit businesses. Some of them include contact management, collaboration tools like <a href=\"https://www.salesforce.com/slack/\" target=\"_self\">Slack</a>, <a href=\"https://www.salesforce.com/crm/automation/\" target=\"_self\">automation</a>, <a href=\"https://www.salesforce.com/analytics/\" target=\"_self\">analytics</a> and <a href=\"https://www.salesforce.com/crm/report/\" target=\"_self\">reporting</a>, <a href=\"https://www.salesforce.com/crm/ai-crm/\" target=\"_self\">AI (Artificial Intelligence)</a>, <a href=\"https://www.salesforce.com/crm/custom-crm/\" target=\"_self\">customization</a>, <a href=\"https://www.salesforce.com/crm/crm-integration/\" target=\"_self\">integration</a>, <a href=\"https://www.salesforce.com/crm/cloud-crm/\" target=\"_self\">cloud-based mobile accessibility</a>, flexibility, and the ability to scale as you grow.</p>\n","kind":"card_faq-qna","id":"1725574117862_12cy"},{"headline":"What are the benefits of CRM?","description":"<p><a href=\"https://www.salesforce.com/crm/benefits-of-crm/\" target=\"_self\">CRM benefits</a> companies in many different ways. Some of them include more productive sales teams, a single view of the customer, actionable <a href=\"https://www.salesforce.com/analytics/\" target=\"_self\">analytics</a> and data dashboards, customer-centric <a href=\"https://www.salesforce.com/crm/automation/\" target=\"_self\">automation</a>, proactive customer service interactions, simplified collaboration, increased productivity with <a href=\"https://www.salesforce.com/artificial-intelligence/what-is-ai/\" target=\"_self\">artificial intelligence (AI)</a>, <a href=\"https://www.salesforce.com/crm/crm-integration/\" target=\"_self\">integration</a> with your existing business apps, access to your information from anywhere, scalability for growth, and security you can trust.</p>\n","kind":"card_faq-qna","id":"1725574246771_lby"},{"headline":"What are some CRM use cases?","description":"<p>Read about Salesforce CRM <a href=\"https://www.salesforce.com/customer-stories/\" target=\"_self\">customer stories</a> here. Salesforce is used by companies of every size, stage, and industry around the world, providing many <a href=\"https://www.salesforce.com/crm/examples/\" target=\"_self\">CRM examples</a> by successful businesses across <a href=\"https://www.salesforce.com/sales/\" target=\"_self\">sales</a>, <a href=\"https://www.salesforce.com/service/\" target=\"_self\">service</a>, <a href=\"https://www.salesforce.com/marketing\" target=\"_self\">marketing</a>, <a href=\"https://www.salesforce.com/commerce\" target=\"_self\">commerce</a>, <a href=\"https://www.salesforce.com/platform/\" target=\"_self\">IT</a>, and more.</p>\n","kind":"card_faq-qna","id":"1725574324999_w99"},{"headline":"How does CRM help sales teams?","description":"<p>Salesforce is a sales CRM that helps teams sell faster, smarter, and more efficiently. <a href=\"https://www.salesforce.com/sales/\" target=\"_self\">Sales Cloud</a> is part of the #1 AI CRM, which empowers sellers, sales leaders, sales operations — and even partners — with data from any source and built-in <a href=\"https://www.salesforce.com/artificial-intelligence/\" target=\"_self\">trusted AI</a>. With Salesforce, sales organizations can engage buyers, improve productivity, close deals faster, and grow revenue with sales software on the most complete platform for sales.<br><br>In addition to sales, Salesforce also offers <a href=\"https://www.salesforce.com/marketing/\" target=\"_self\">CRM for Marketing (Marketing Cloud)</a>, <a href=\"https://www.salesforce.com/service/\" target=\"_self\">CRM for Service (Service Cloud)</a><ins>,</ins> <a href=\"https://www.salesforce.com/commerce/\" target=\"_self\">CRM for Commerce (Commerce Cloud)</a>, <a href=\"https://www.salesforce.com/data/\" target=\"_self\">CRM for Data (Data Cloud)</a>, and more. Salesforce CRM and apps provide one single source of truth with the most up-to-date customer information, helping strengthen the customer relationship at every point of the the customer lifecycle.</p>\n","kind":"card_faq-qna","id":"1725574429854_c43"},{"headline":"Is Salesforce CRM only for sales teams?","description":"<p><a href=\"https://www.salesforce.com/sales/\" target=\"_self\">Sales Cloud</a> is just one part of Salesforce CRM, which is built to be used by teams across your business, including <a href=\"https://www.salesforce.com/service/\" target=\"_self\">Service Cloud</a>, <a href=\"https://www.salesforce.com/marketing/\" target=\"_self\">Marketing Cloud</a>, <a href=\"https://www.salesforce.com/commerce/\" target=\"_self\">Commerce Cloud</a>, <a href=\"https://www.salesforce.com/platform/\" target=\"_self\">Salesforce Platform for IT</a>, <a href=\"https://www.salesforce.com/data/\" target=\"_self\">Data Cloud</a>, and more. Salesforce brings your teams together with a consolidated view of customer data, empowering you to nurture relationships with your clients and leads.</p>\n","kind":"card_faq-qna","id":"1725574519796_li2"},{"headline":"What is CRM in Marketing?","description":"<p>CRM apps like <a href=\"https://www.salesforce.com/marketing/\" target=\"_self\">Marketing Cloud</a> helps businesses manage and optimize marketing efforts with current and potential customers. It enables businesses to create, <a href=\"https://www.salesforce.com/marketing/automation/\" target=\"_self\">automate</a>, and personalize marketing campaigns using email, social media, mobile messaging, advertising, and web channels. Marketing CRM, together with <a href=\"https://www.salesforce.com/marketing/ai/\" target=\"_self\">marketing AI</a>, utilizes your customer data to create personalized communications aimed at growing lasting customer relationships to boost customer retention and revenue. Combined with CRM for <a href=\"https://www.salesforce.com/sales/\" target=\"_self\">sales</a>, <a href=\"https://www.salesforce.com/service/\" target=\"_self\">service</a>, <a href=\"https://www.salesforce.com/commerce/\" target=\"_self\">commerce</a>, <a href=\"https://www.salesforce.com/data\" target=\"_self\">data</a>, and <a href=\"https://www.salesforce.com/platform\" target=\"_self\">IT</a>, CRM marketing gives you access to unified customer profiles, rapid audience segmentation, content creation, campaign management, analytics, and customer journey mapping.</p>\n","kind":"card_faq-qna","id":"1725574620107_3ee"},{"headline":"Does Salesforce have CRM integration with other apps?","description":"<p>Yes. Salesforce is built for <a href=\"https://www.salesforce.com/crm/crm-integration/\" target=\"_self\">CRM integration</a>, making sure that your business is able to share data across internal and external applications. <a href=\"https://www.salesforce.com/mulesoft/\" target=\"_self\">Salesforce's MuleSoft</a> is a unified platform that provides businesses with the essential building blocks for connected experiences, products, and services. <br><br>With Salesforce CRM, you can integrate all of your data, systems, or AI models, and automate any task or process to transform your business and drive real value. <a href=\"https://appexchange.salesforce.com/\" target=\"_blank\">AppExchange</a> is a robust SaaS marketplace, where Salesforce partners build custom apps that can be used with your Salesforce CRM.</p>\n","kind":"card_faq-qna","id":"1725574725528_fzx"}]}]}],"path":"/crm","urlLoc":"us","curHref":"/crm/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"resources-template","curLocale":"en-us"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=us search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360contextnav> </div> <main 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world's<br><strong>#1 AI CRM.</strong> </h1> <div class="blade__description"> <p>Attract more prospects, close more deals, and strengthen customer relationships by uniting sales, service, marketing, commerce, and IT on one integrated platform.</p> </div> <div class="social-sharing__wrapper"> <div class="social-sharing" data-component="social-sharing"> <ul class="social-sharing__nav"> <li class="social-sharing__item share-the-story-text"> <p>Share the story</p> </li> <li class="social-sharing__item"> <a href="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/crm/&title=Salesforce CRM: Try The World’s #1 AI CRM" class="social-sharing__linkedin-icon" aria-label="Share on Facebook (Opens in a new tab)" data-link-text="LinkedIn" data-link-url="http://www.linkedin.com/shareArticle?mini=true&url=https://www.salesforce.com/crm/&title=Salesforce CRM: Try The World’s #1 AI CRM" data-link-type="text link" target="_blank"> <div class="social-sharing__white-square"> <img 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data-blade-source="www" data-blade-type="blade"> <section id="1725552312374_r5u" class="relative nup--blade layout--3 nup--card_resource" > <div class="container container--min-spacing-bottom background__present"> <div class="grid grid_main nup nup__3 nup__gridThree"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Surpass your business goals and exceed customer expectations with Salesforce. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1725552312472_1a36" data-module-name="What is CRM?" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/crm/what-is-crm/" tabindex="-1" aria-label="What is CRM?" data-link-url="https://www.salesforce.com/crm/what-is-crm/" data-link-type="image" target=""> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-what-is-crm.webp?w=1024" class="card__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-what-is-crm.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-what-is-crm.webp?resize=300,172 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-what-is-crm.webp?resize=768,441 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-what-is-crm.webp?resize=1024,588 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Resource</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/crm/what-is-crm/" data-link-text="What is CRM?" data-link-url="https://www.salesforce.com/crm/what-is-crm/" data-link-type="header" target=""> What is CRM? </a> </h3> <div class="card__description mt-16"> <p>Learn how customer relationship management software helps all your teams work together to put customers at the center of every interaction.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn about CRM" data-link-url="https://www.salesforce.com/crm/what-is-crm/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn about CRM: What is CRM?" href="https://www.salesforce.com/crm/what-is-crm/" > Learn about CRM </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1725552557899_5n3" data-module-name="Customize a solution to fit your business needs." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://salesforcecustomer360.herokuapp.com/" tabindex="-1" aria-label="Customize a solution to fit your business needs." data-link-url="https://salesforcecustomer360.herokuapp.com/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-customize-a-solution.jpg?w=1024" class="card__image" alt="Solution Finder" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-customize-a-solution.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-customize-a-solution.jpg?resize=300,172 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-customize-a-solution.jpg?resize=768,441 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-customize-a-solution.jpg?resize=1024,588 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Solution Finder</span> <h3 class="card__headline mb-16" style=" "> <a href="https://salesforcecustomer360.herokuapp.com/" data-link-text="Customize a solution to fit your business needs." data-link-url="https://salesforcecustomer360.herokuapp.com/" data-link-type="header" target="_blank"> Customize a solution to fit your business needs. </a> </h3> <div class="card__description mt-16"> <p>Answer four quick questions to discover personalized CRM solutions based on your industry, role, company size, and goals.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Explore our Solution Finder" 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Get preconfigured reports, dashboards, and guided content.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="https://www.salesforce.com/form/signup/freetrial-salesforce-starter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Try for free: Try Salesforce Starter – free for 30 days." href="https://www.salesforce.com/form/signup/freetrial-salesforce-starter/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/n-up-resource-background.jpg?resize=2048,640 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1725568849016_14ls" data-blade-position="3" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1725568849016_14ls" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1725568849016_14ls" data-module-name="CRM that serves customers, boosts productivity, and grows revenue." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> CRM that serves customers, boosts productivity, and grows revenue. </h2> </header> </article> </div> </section> </div><div data-blade-id="1725568715395_1376" data-blade-position="4" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1725568715395_1376" class="relative oneup--blade oneup--right-image" > <div class="container container--min-spacing-bottom"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1725568715395_1376" data-module-name="Build relationships with a single, shared view of every customer." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=1536,865 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-build-relationships.webp?resize=2048,1153 2048w" height="576" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Build relationships with a single, shared view of every customer. </h2> <div class="blade__description"> <p>Empower employees to deliver more personalized experiences with a <a href="https://www.salesforce.com/products/" target="_self">holistic view</a> of every interaction across sales, service, marketing, commerce, and more.</p> </div> </header> </div> </div> </article> </div> </section> </div><div data-blade-id="1725570930888_1jz" data-blade-position="5" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1725570930888_1jz" class="relative oneup--blade oneup--left-image" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1725570930888_1jz" data-module-name="Scale trusted AI across every experience." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-trusted-ai.jpg?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-trusted-ai.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-trusted-ai.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-trusted-ai.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-trusted-ai.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Scale trusted AI across every experience. </h2> <div class="blade__description"> <p>Increase productivity and grow revenue with AI capabilities grounded in your data. Build and customize autonomous AI Agents to support employees and customers. Take action faster on tasks like generating lead follow-up plans, creating more engaging marketing campaigns, and closing cases faster.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/artificial-intelligence/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Learn more: Scale trusted AI across every experience." href="https://www.salesforce.com/artificial-intelligence/" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1725569674839_10ti" data-blade-position="6" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1725569674839_10ti" class="relative oneup--blade oneup--right-image" > <div class="container container--min-spacing-bottom"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1725569674839_10ti" data-module-name="Bring teams together with fully integrated, customized tools." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=1536,865 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-bring-teams-together.jpg?resize=2048,1153 2048w" height="576" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Bring teams together with fully integrated, customized tools. </h2> <div class="blade__description"> <p>With a a full view of your business data, employees have the context they need to make the most of every interaction. Service reps can identify sales opportunities, merchants can resolve service issues, and marketers can upsell dynamically.</p> </div> </header> </div> </div> </article> </div> </section> </div><div data-blade-id="1725570115920_pt8" data-blade-position="7" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1725570115920_pt8" class="relative oneup--blade oneup--left-image" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1725570115920_pt8" data-module-name="Find solutions tailored to your industry and business size." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-industry-business-size.webp?w=1024" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-industry-business-size.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-industry-business-size.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-industry-business-size.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/1-up-crm-industry-business-size.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Find solutions tailored to your industry and business size. </h2> <div class="blade__description"> <p>Get CRM solutions built on 25 years of experience, best practices, and industry-specific needs for healthcare, retail, high tech, the public sector, and many more.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all industries" data-link-url="https://www.salesforce.com/solutions/industries/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="See all industries: Find solutions tailored to your industry and business size." href="https://www.salesforce.com/solutions/industries/" > See all industries </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1725571579967_tuo" data-blade-position="8" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1725571579967_tuo" class="relative text--blade" > <div class="container container--min-spacing-bottom"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1725571579967_tuo" data-module-name="One platform that strengthens all your customer relationships." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> One platform that strengthens all your customer relationships. </h2> </header> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725571148618_18ty" data-blade-position="9" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1725571148618_18ty" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container container--min-spacing-top background__present"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="single--category cards section--secondary"> <div class="cards-grid__wrapper "> <article class="card card__1 card__wrapper" data-module-id="1725571148606_8kt" data-module-name="Artificial Intelligence" data-module-position="1" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/artificial-intelligence/" data-link-text="Artificial Intelligence" data-link-url="https://www.salesforce.com/artificial-intelligence/" data-link-type="header" target="_self"> Artificial Intelligence </a> </h3> <div class="card__description"> <p>Drive productivity and personalization with predictive, generative, and conversational AI that works across your entire CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore AI" data-link-url="https://www.salesforce.com/artificial-intelligence/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore AI: Artificial Intelligence" href="https://www.salesforce.com/artificial-intelligence/" target="_self" rel="noopener" > Explore AI </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1725571148607_13b" data-module-name="Sales Cloud" data-module-position="2" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #04E1CB solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/sales/" data-link-text="Sales Cloud" data-link-url="https://www.salesforce.com/sales/" data-link-type="header" target="_self"> Sales Cloud </a> </h3> <div class="card__description"> <p>Accelerate growth and boost productivity with built-in AI — from lead management to forecasting to closing deals.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Sales Cloud" data-link-url="https://www.salesforce.com/sales/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore Sales Cloud: Sales Cloud" href="https://www.salesforce.com/sales/" target="_self" rel="noopener" > Explore Sales Cloud </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1725571757749_18ho" data-module-name="Service Cloud" data-module-position="3" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/" data-link-text="Service Cloud" data-link-url="https://www.salesforce.com/service/" data-link-type="header" target="_self"> Service Cloud </a> </h3> <div class="card__description"> <p>Transform service to improve customer experiences and engagement with streamlined processes, automation, and service operations.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Service Cloud" data-link-url="https://www.salesforce.com/service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore Service Cloud: Service Cloud" href="https://www.salesforce.com/service/" target="_self" rel="noopener" > Explore Service Cloud </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__4 card__wrapper" data-module-id="1725571817059_bpr" data-module-name="Marketing Cloud" data-module-position="4" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #FE9339 solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/marketing/" data-link-text="Marketing Cloud" data-link-url="https://www.salesforce.com/marketing/" data-link-type="header" target="_self"> Marketing Cloud </a> </h3> <div class="card__description"> <p>Win customers. Engage efficiently. Grow revenue. Build long-lasting relationships by infusing AI into your marketing.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Marketing Cloud" data-link-url="https://www.salesforce.com/marketing/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore Marketing Cloud: Marketing Cloud" href="https://www.salesforce.com/marketing/" target="_self" rel="noopener" > Explore Marketing Cloud </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__5 card__wrapper" data-module-id="1725571871857_ym" data-module-name="Commerce Cloud" data-module-position="5" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #41B658 solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/commerce/" data-link-text="Commerce Cloud" data-link-url="https://www.salesforce.com/commerce/" data-link-type="header" target="_self"> Commerce Cloud </a> </h3> <div class="card__description"> <p>Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with native AI and automation.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Commerce Cloud" data-link-url="https://www.salesforce.com/commerce/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore Commerce Cloud: Commerce Cloud" href="https://www.salesforce.com/commerce/" target="_self" rel="noopener" > Explore Commerce Cloud </a> </pbc-button> </div> </div> </div> </div> </article> </div> </div> <div class="productportfolio_cta" data-module-name="" data-module-position="6" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="https://www.salesforce.com/products/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" href="https://www.salesforce.com/products/" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-portfolio-customer-relationships.jpg?resize=2048,640 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1725572125853_77i" data-blade-position="10" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1725572125853_77i" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1725572125853_77i" data-module-name="From small businesses to large enterprises, businesses are growing with Salesforce." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> From small businesses to large enterprises, businesses are growing with Salesforce. </h2> </header> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725571247580_wua" data-blade-position="11" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1725571247580_wua" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container container--min-spacing-top"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="select section--category-select"> <select id="1725571247580_wua-category-select" name="1725571247580_wua-category-select" autocomplete="off" aria-label="Select product category" data-module-id="1725571247580_wua-category-select" data-module-name="" data-module-position="0" data-module-type="dropdown" data-module-track-impressions="true" data-module-track-clicks="true" data-id=""> <option value="1725571272080_ma0" data-link-text="Find the CRM that fits your business size." data-link-type="dropdown" data-link-elementType="text">Find the CRM that fits your business size.</option> </select> </div> <div class="multiple--category cards section--secondary"> <div class="product_category--container"> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1725571272080_ma0" data-module-id="1725571272080_ma0" data-module-type="card_product-category" data-module-position="1" data-module-name="Find the CRM that fits your business size."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Find the CRM that fits your business size.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1725571272080_ma0" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1725571272099_1c9e" aria-label="slide 1 of 2" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="CRM for SMB" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/small-business/starter/" data-link-text="CRM for SMB" data-link-url="https://www.salesforce.com/small-business/starter/" data-link-type="header" target=""> CRM for SMB </a> </h3> <div class="card__description"> <p>Businesses in every industry grow faster with Salesforce. Get started today with Starter Suite, the CRM for small business.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Explore Starter Suite" data-link-url="https://www.salesforce.com/small-business/starter/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Explore Starter Suite: CRM for SMB" href="https://www.salesforce.com/small-business/starter/" > Explore Starter Suite </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1725572065592_16si" aria-label="slide 2 of 2" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="CRM for Enterprise" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/products/" data-link-text="CRM for Enterprise" data-link-url="https://www.salesforce.com/products/" data-link-type="header" target=""> CRM for Enterprise </a> </h3> <div class="card__description"> <p>Salesforce is the #1 AI CRM and a trusted platform built to meet the needs of complex organizations. You can scale endlessly on a single, integrated platform.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all products" data-link-url="https://www.salesforce.com/products/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="See all products: CRM for Enterprise" href="https://www.salesforce.com/products/" > See all products </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div><div data-blade-id="1725572221994_7h8" data-blade-position="12" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1725572221994_7h8" class="relative logogrid--blade" > <div class="container"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> See how customers transform their business with CRM, trusted AI, and data. </h2> </header> <div class="cta_container__wrapper" data-module-name="See how customers transform their business with CRM, trusted AI, and data." data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all stories" data-link-url="https://www.salesforce.com/customer-stories/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="See all stories: See how customers transform their business with CRM, trusted AI, and data." href="https://www.salesforce.com/customer-stories/" > See all stories </a> </pbc-button> </div> </div> <div class="logo-grid logo-grid-blade logo-grid-blade--5 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1725572222059_g26" data-module-track-impressions="" data-module-name="Wyndham logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/customer-stories/wyndham/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Wyndham-Hotels-Resorts-1.png?w=320" class="card__logomark__image" alt="Wyndham logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Wyndham-Hotels-Resorts-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/Wyndham-Hotels-Resorts-1.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1725572312140_1cnw" data-module-track-impressions="" data-module-name="Aston Martin logo" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/customer-stories/astonmartin/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/Aston-Martin-Logo.png?w=320" class="card__logomark__image" alt="Aston Martin logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/Aston-Martin-Logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/Aston-Martin-Logo.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1725572353692_w4q" data-module-track-impressions="" data-module-name="RBC logo" data-module-position="4" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/resources/customer-stories/scalable-wealth-management-solution-rbc-us/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/rbc.png?w=360" class="card__logomark__image" alt="RBC logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/rbc.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/rbc.png?resize=300,168 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1725572382537_m6u" data-module-track-impressions="" data-module-name="Wiley logo" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/customer-stories/wiley/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?w=320" class="card__logomark__image" alt="Wiley logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Logo-320x180-Wiley.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> <div class="logo-block logo-block--5 logo-block--card_logomark" data-module-id="1725909515318_8np" data-module-track-impressions="" data-module-name="Grammarly logo" data-module-position="6" data-module-type="card_logomark"> <div class="card__logomark__wrapper pbc-g-elevation-2"> <a href="https://www.salesforce.com/customer-stories/grammarly-lead-scoring-ai/" class="card__logomark__link" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/grammarly_320x180.png?w=320" class="card__logomark__image" alt="Grammarly logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/grammarly_320x180.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/grammarly_320x180.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1727796387275_80x" data-blade-position="13" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1727796387275_80x" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1727796387275_80x" data-module-name="Read these articles on how CRM can solve your business needs." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> Read these articles on how CRM can solve your business needs. </h2> </header> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1727796407023_kd5" data-blade-position="14" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1727796407023_kd5" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="select section--category-select"> <select id="1727796407023_kd5-category-select" name="1727796407023_kd5-category-select" autocomplete="off" aria-label="Select product category" data-module-id="1727796407023_kd5-category-select" data-module-name="" data-module-position="0" data-module-type="dropdown" data-module-track-impressions="true" data-module-track-clicks="true" data-id=""> <option value="1727796407013_ntt" data-link-text="Explore CRM that's made for your business type." data-link-type="dropdown" data-link-elementType="text">Explore CRM that's made for your business type.</option> </select> </div> <div class="multiple--category cards section--secondary"> <div class="product_category--container"> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1727796407013_ntt" data-module-id="1727796407013_ntt" data-module-type="card_product-category" data-module-position="1" data-module-name="Explore CRM that's made for your business type."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Explore CRM that's made for your business type.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1727796407013_ntt" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1727796407011_t2v" aria-label="slide 1 of 3" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Small Business CRM" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/crm-for-small-business/" data-link-text="Small Business CRM" data-link-url="https://www.salesforce.com/crm/crm-for-small-business/" data-link-type="header" target=""> Small Business CRM </a> </h3> <div class="card__description"> <p>Running a small business is no easy task but finding the right CRM can make a big difference.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/crm-for-small-business/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: Small Business CRM" href="https://www.salesforce.com/crm/crm-for-small-business/" > Read the article </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1727796718992_an7" aria-label="slide 2 of 3" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Startup CRM" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/startup-crm/" data-link-text="Startup CRM" data-link-url="https://www.salesforce.com/crm/startup-crm/" data-link-type="header" target=""> Startup CRM </a> </h3> <div class="card__description"> <p>See how a CRM can help streamline processes, gain insights, and deepen relationships with customers and stakeholders.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/startup-crm/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: Startup CRM" href="https://www.salesforce.com/crm/startup-crm/" > Read the article </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1727796407010_12l7" aria-label="slide 3 of 3" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Real Estate CRM" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/real-estate-crm/" data-link-text="Real Estate CRM" data-link-url="https://www.salesforce.com/crm/real-estate-crm/" data-link-type="header" target=""> Real Estate CRM </a> </h3> <div class="card__description"> <p>Transform your real estate business by organizing contacts, automating work, and improving decision-making.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/real-estate-crm/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: Real Estate CRM" href="https://www.salesforce.com/crm/real-estate-crm/" > Read the article </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div><div data-blade-id="1727796455912_17kp" data-blade-position="15" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1727796455912_17kp" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container container--min-spacing-top"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="select section--category-select"> <select id="1727796455912_17kp-category-select" name="1727796455912_17kp-category-select" autocomplete="off" aria-label="Select product category" data-module-id="1727796455912_17kp-category-select" data-module-name="" data-module-position="0" data-module-type="dropdown" data-module-track-impressions="true" data-module-track-clicks="true" data-id=""> <option value="1727796455901_1b5g" data-link-text="Learn more about key CRM topics." data-link-type="dropdown" data-link-elementType="text">Learn more about key CRM topics.</option> </select> </div> <div class="multiple--category cards section--secondary"> <div class="product_category--container"> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1727796455901_1b5g" data-module-id="1727796455901_1b5g" data-module-type="card_product-category" data-module-position="1" data-module-name="Learn more about key CRM topics."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Learn more about key CRM topics.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1727796455901_1b5g" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1727796455898_une" aria-label="slide 1 of 4" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="CRM Best Practices" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/best-practices/" data-link-text="CRM Best Practices" data-link-url="https://www.salesforce.com/crm/best-practices/" data-link-type="header" target=""> CRM Best Practices </a> </h3> <div class="card__description"> <p>Make the most of your CRM and set your business up for success and with these 8 steps.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/best-practices/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: CRM Best Practices" href="https://www.salesforce.com/crm/best-practices/" > Read the article </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1727796455900_yy9" aria-label="slide 2 of 4" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="CRM Database" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/database/" data-link-text="CRM Database" data-link-url="https://www.salesforce.com/crm/database/" data-link-type="header" target=""> CRM Database </a> </h3> <div class="card__description"> <p>Use customer data to strenghthen relationships and streamline efficiency across all channels and teams.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/database/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: CRM Database" href="https://www.salesforce.com/crm/database/" > Read the article </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1727797112631_14w8" aria-label="slide 3 of 4" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="CRM Strategy" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/crm/strategy/" data-link-text="CRM Strategy" data-link-url="https://www.salesforce.com/crm/strategy/" data-link-type="header" target=""> CRM Strategy </a> </h3> <div class="card__description"> <p>Follow these steps to create a plan for using your CRM to the fullest.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Read the article" data-link-url="https://www.salesforce.com/crm/strategy/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Read the article: CRM Strategy" href="https://www.salesforce.com/crm/strategy/" > Read the 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research, and insights. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1670625781948_gt3" data-module-name="Find customized recommendations on how your company can implement AI." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.ai-readiness-assessment.com/" tabindex="-1" aria-label="Find customized recommendations on how your company can implement AI." data-link-url="https://www.ai-readiness-assessment.com/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/ai-readiness-assessment-resource-card-oct24.png?w=960" class="card__image" alt="People, process and technology" sizes="100vw" 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</div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the guide" data-link-url="https://www.salesforce.com/blog/playbook/data-strategy-guide/?bc=OTH" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read more about the Data Strategy Guide" href="https://www.salesforce.com/blog/playbook/data-strategy-guide/?bc=OTH" target="_self" rel="noopener" > Get the guide </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Keep up with the latest in CRM with guides, research, and insights." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="https://www.salesforce.com/blog/category/customer-relationships/?bc=OTH" data-link-type="primary cta" > <a class="cta_button" 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Nothing to install.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="https://www.salesforce.com/form/signup/freetrial-elf-v2/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Try for free: Start your trial." href="https://www.salesforce.com/form/signup/freetrial-elf-v2/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1668731671714_1524" data-module-type="card_contactus" data-module-name="Talk to an expert." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to an expert. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/company/contact-us/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Contact us: Talk to an expert." href="https://www.salesforce.com/company/contact-us/?d=pb" target="_self" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1670344843553_10si" data-module-type="card_contactus" data-module-name="Stay up to date." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Stay up to date. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up for newsletter" data-link-url="https://www.salesforce.com/form/other/role-based-newsletter-crm/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Sign up for newsletter: Stay up to date." href="https://www.salesforce.com/form/other/role-based-newsletter-crm/?d=pb" target="_blank" rel="noopener" > Sign up for newsletter </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=2048,765 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1725573762954_rt0" data-blade-position="18" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1725573762954_rt0" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1725573762954_rt0" data-module-name="Salesforce CRM frequently asked questions" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Salesforce CRM frequently asked questions </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1725573762954_rt0" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1725573763059_1aol" data-module-name="Is Salesforce a CRM?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1725573762954_rt0-11" class="accordion__trigger" id="accordion1725573762954_rt0-11" aria-label="Is Salesforce a CRM?"> <span class="accordion__title relative"> Is Salesforce a CRM? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-11" id="rel1725573762954_rt0-11"> <div class="accordion__description"> <p>Yes. Salesforce CRM offers AI-powered, <a href="https://www.salesforce.com/ap/resources/articles/what-is-a-cloud-based-crm/" target="_blank">cloud-based customer relationship management (CRM)</a> software that makes it easier for companies to build customer relationships, be more productive, and increase efficiency. This helps businesses of all sizes and in all industries conect with customers and prospects at scale.<br><br>Salesforce CRM brings together all your data onto <a href="https://www.salesforce.com/products/" target="_self">one integrated platform</a> that unites your <a href="https://www.salesforce.com/sales" target="_self">sales</a>, <a href="https://www.salesforce.com/service" target="_self">service</a>, <a href="https://www.salesforce.com/marketing" target="_self">marketing</a>, <a href="https://www.salesforce.com/commerce" target="_self">commerce</a>, and <a href="https://www.salesforce.com/platform/" target="_self">IT teams</a> with a single, shared view of your customer.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1725573939264_18ud" data-module-name="Is Salesforce an online CRM?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-12" class="accordion__trigger" id="accordion1725573762954_rt0-12" aria-label="Is Salesforce an online CRM?"> <span class="accordion__title relative"> Is Salesforce an online CRM? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-12" id="rel1725573762954_rt0-12"> <div class="accordion__description"> <p>Yes. Salesforce is an online CRM, also known as a <a href="https://www.salesforce.com/ap/resources/articles/what-is-a-cloud-based-crm/" target="_blank">cloud-based CRM</a>. It is a <a href="https://www.salesforce.com/saas/" target="_self">Software as a Service (SaaS)</a> platform, which delivers applications over the internet. As a cloud-based CRM system, all platform hosting and maintenence is performed by Salesforce, eliminating many of the costs and responsibilities involved in maintaining CRM infrastructure and security management.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1725573981639_yk7" data-module-name="How much does Salesforce CRM cost?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-13" class="accordion__trigger" id="accordion1725573762954_rt0-13" aria-label="How much does Salesforce CRM cost?"> <span class="accordion__title relative"> How much does Salesforce CRM cost? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-13" id="rel1725573762954_rt0-13"> <div class="accordion__description"> <p>There are a variety of Salesforce CRM pricing options, which you can see on the <a href="https://www.salesforce.com/editions-pricing/overview/" target="_self">Salesforce product pricing</a> page.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1725574012098_vfm" data-module-name="What types of businesses use Salesforce?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-14" class="accordion__trigger" id="accordion1725573762954_rt0-14" aria-label="What types of businesses use Salesforce?"> <span class="accordion__title relative"> What types of businesses use Salesforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-14" id="rel1725573762954_rt0-14"> <div class="accordion__description"> <p>Salesforce is built to be a scalable and <a href="https://www.salesforce.com/crm/custom-crm/" target="_self">customizable CRM</a>, so that it can meet the needs of businesses across all sizes, stages, and industries. Salesforce provides <a href="https://www.salesforce.com/products/" target="_self">enterprise CRM</a> options, as well as <a href="https://www.salesforce.com/small-business/" target="_self">CRM for small businesses</a> and <a href="https://www.salesforce.com/crm/startup-crm/" target="_self">CRM for startups</a>.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1725574075781_yvz" data-module-name="How easy is it to use Salesforce?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-15" class="accordion__trigger" id="accordion1725573762954_rt0-15" aria-label="How easy is it to use Salesforce?"> <span class="accordion__title relative"> How easy is it to use Salesforce? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-15" id="rel1725573762954_rt0-15"> <div class="accordion__description"> <p>Salesforce was built to be easy-to-use by all employees across your entire organization. Salesforce has an intuitive interface, which lets you interact with Salesforce CRM through <a href="https://www.salesforce.com/einsteincopilot" target="_self">conversational AI</a>, the way you would speak to a colleague. With <a href="https://trailhead.salesforce.com/" target="_blank">Trailhead</a>, Salesforce's free online learning platform, anyone can learn in-demand skills, earn resume-worthy credentials, gain <a href="https://trailhead.salesforce.com/en/credentials/associateoverview" target="_blank">CRM certification</a>, and connect to new career opportunities.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1725574117862_12cy" data-module-name="What are the most popular CRM features?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-16" class="accordion__trigger" id="accordion1725573762954_rt0-16" aria-label="What are the most popular CRM features?"> <span class="accordion__title relative"> What are the most popular CRM features? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-16" id="rel1725573762954_rt0-16"> <div class="accordion__description"> <p>There are many <a href="https://www.salesforce.com/crm/features/" target="_blank">CRM features</a> that benefit businesses. Some of them include contact management, collaboration tools like <a href="https://www.salesforce.com/slack/" target="_self">Slack</a>, <a href="https://www.salesforce.com/crm/automation/" target="_self">automation</a>, <a href="https://www.salesforce.com/analytics/" target="_self">analytics</a> and <a href="https://www.salesforce.com/crm/report/" target="_self">reporting</a>, <a href="https://www.salesforce.com/crm/ai-crm/" target="_self">AI (Artificial Intelligence)</a>, <a href="https://www.salesforce.com/crm/custom-crm/" target="_self">customization</a>, <a href="https://www.salesforce.com/crm/crm-integration/" target="_self">integration</a>, <a href="https://www.salesforce.com/crm/cloud-crm/" target="_self">cloud-based mobile accessibility</a>, flexibility, and the ability to scale as you grow.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1725574246771_lby" data-module-name="What are the benefits of CRM?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-17" class="accordion__trigger" id="accordion1725573762954_rt0-17" aria-label="What are the benefits of CRM?"> <span class="accordion__title relative"> What are the benefits of CRM? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-17" id="rel1725573762954_rt0-17"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/crm/benefits-of-crm/" target="_self">CRM benefits</a> companies in many different ways. Some of them include more productive sales teams, a single view of the customer, actionable <a href="https://www.salesforce.com/analytics/" target="_self">analytics</a> and data dashboards, customer-centric <a href="https://www.salesforce.com/crm/automation/" target="_self">automation</a>, proactive customer service interactions, simplified collaboration, increased productivity with <a href="https://www.salesforce.com/artificial-intelligence/what-is-ai/" target="_self">artificial intelligence (AI)</a>, <a href="https://www.salesforce.com/crm/crm-integration/" target="_self">integration</a> with your existing business apps, access to your information from anywhere, scalability for growth, and security you can trust.</p> </div> </section> </div> <div class="accordion__item accordion__item-8 " data-module-id="1725574324999_w99" data-module-name="What are some CRM use cases?" data-module-position="8" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-18" class="accordion__trigger" id="accordion1725573762954_rt0-18" aria-label="What are some CRM use cases?"> <span class="accordion__title relative"> What are some CRM use cases? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-18" id="rel1725573762954_rt0-18"> <div class="accordion__description"> <p>Read about Salesforce CRM <a href="https://www.salesforce.com/customer-stories/" target="_self">customer stories</a> here. Salesforce is used by companies of every size, stage, and industry around the world, providing many <a href="https://www.salesforce.com/crm/examples/" target="_self">CRM examples</a> by successful businesses across <a href="https://www.salesforce.com/sales/" target="_self">sales</a>, <a href="https://www.salesforce.com/service/" target="_self">service</a>, <a href="https://www.salesforce.com/marketing" target="_self">marketing</a>, <a href="https://www.salesforce.com/commerce" target="_self">commerce</a>, <a href="https://www.salesforce.com/platform/" target="_self">IT</a>, and more.</p> </div> </section> </div> <div class="accordion__item accordion__item-9 " data-module-id="1725574429854_c43" data-module-name="How does CRM help sales teams?" data-module-position="9" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-19" class="accordion__trigger" id="accordion1725573762954_rt0-19" aria-label="How does CRM help sales teams?"> <span class="accordion__title relative"> How does CRM help sales teams? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-19" id="rel1725573762954_rt0-19"> <div class="accordion__description"> <p>Salesforce is a sales CRM that helps teams sell faster, smarter, and more efficiently. <a href="https://www.salesforce.com/sales/" target="_self">Sales Cloud</a> is part of the #1 AI CRM, which empowers sellers, sales leaders, sales operations — and even partners — with data from any source and built-in <a href="https://www.salesforce.com/artificial-intelligence/" target="_self">trusted AI</a>. With Salesforce, sales organizations can engage buyers, improve productivity, close deals faster, and grow revenue with sales software on the most complete platform for sales.<br><br>In addition to sales, Salesforce also offers <a href="https://www.salesforce.com/marketing/" target="_self">CRM for Marketing (Marketing Cloud)</a>, <a href="https://www.salesforce.com/service/" target="_self">CRM for Service (Service Cloud)</a><ins>,</ins> <a href="https://www.salesforce.com/commerce/" target="_self">CRM for Commerce (Commerce Cloud)</a>, <a href="https://www.salesforce.com/data/" target="_self">CRM for Data (Data Cloud)</a>, and more. Salesforce CRM and apps provide one single source of truth with the most up-to-date customer information, helping strengthen the customer relationship at every point of the the customer lifecycle.</p> </div> </section> </div> <div class="accordion__item accordion__item-10 " data-module-id="1725574519796_li2" data-module-name="Is Salesforce CRM only for sales teams?" data-module-position="10" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-110" class="accordion__trigger" id="accordion1725573762954_rt0-110" aria-label="Is Salesforce CRM only for sales teams?"> <span class="accordion__title relative"> Is Salesforce CRM only for sales teams? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-110" id="rel1725573762954_rt0-110"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/sales/" target="_self">Sales Cloud</a> is just one part of Salesforce CRM, which is built to be used by teams across your business, including <a href="https://www.salesforce.com/service/" target="_self">Service Cloud</a>, <a href="https://www.salesforce.com/marketing/" target="_self">Marketing Cloud</a>, <a href="https://www.salesforce.com/commerce/" target="_self">Commerce Cloud</a>, <a href="https://www.salesforce.com/platform/" target="_self">Salesforce Platform for IT</a>, <a href="https://www.salesforce.com/data/" target="_self">Data Cloud</a>, and more. Salesforce brings your teams together with a consolidated view of customer data, empowering you to nurture relationships with your clients and leads.</p> </div> </section> </div> <div class="accordion__item accordion__item-11 " data-module-id="1725574620107_3ee" data-module-name="What is CRM in Marketing?" data-module-position="11" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-111" class="accordion__trigger" id="accordion1725573762954_rt0-111" aria-label="What is CRM in Marketing?"> <span class="accordion__title relative"> What is CRM in Marketing? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-111" id="rel1725573762954_rt0-111"> <div class="accordion__description"> <p>CRM apps like <a href="https://www.salesforce.com/marketing/" target="_self">Marketing Cloud</a> helps businesses manage and optimize marketing efforts with current and potential customers. It enables businesses to create, <a href="https://www.salesforce.com/marketing/automation/" target="_self">automate</a>, and personalize marketing campaigns using email, social media, mobile messaging, advertising, and web channels. Marketing CRM, together with <a href="https://www.salesforce.com/marketing/ai/" target="_self">marketing AI</a>, utilizes your customer data to create personalized communications aimed at growing lasting customer relationships to boost customer retention and revenue. Combined with CRM for <a href="https://www.salesforce.com/sales/" target="_self">sales</a>, <a href="https://www.salesforce.com/service/" target="_self">service</a>, <a href="https://www.salesforce.com/commerce/" target="_self">commerce</a>, <a href="https://www.salesforce.com/data" target="_self">data</a>, and <a href="https://www.salesforce.com/platform" target="_self">IT</a>, CRM marketing gives you access to unified customer profiles, rapid audience segmentation, content creation, campaign management, analytics, and customer journey mapping.</p> </div> </section> </div> <div class="accordion__item accordion__item-12 " data-module-id="1725574725528_fzx" data-module-name="Does Salesforce have CRM integration with other apps?" data-module-position="12" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1725573762954_rt0-112" class="accordion__trigger" id="accordion1725573762954_rt0-112" aria-label="Does Salesforce have CRM integration with other apps?"> <span class="accordion__title relative"> Does Salesforce have CRM integration with other apps? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1725573762954_rt0-112" id="rel1725573762954_rt0-112"> <div class="accordion__description"> <p>Yes. Salesforce is built for <a href="https://www.salesforce.com/crm/crm-integration/" target="_self">CRM integration</a>, making sure that your business is able to share data across internal and external applications. <a href="https://www.salesforce.com/mulesoft/" target="_self">Salesforce's MuleSoft</a> is a unified platform that provides businesses with the essential building blocks for connected experiences, products, and services. <br><br>With Salesforce CRM, you can integrate all of your data, systems, or AI models, and automate any task or process to transform your business and drive real value. <a href="https://appexchange.salesforce.com/" target="_blank">AppExchange</a> is a robust SaaS marketplace, where Salesforce partners build custom apps that can be used with your Salesforce CRM.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=us origin=https://wp.sfdcdigital.com/en-us/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18005523064" aria-label="Call Us"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Resources Template', templateId: 'resources-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Topics:Artificial Intelligence (Topics)|CRM|Customer Experience|Marketing (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761|0b083ccf-75ad-406c-af1a-6a7c9755444d|6d5e4f73-3cf4-4294-a68b-533975b34f05|3612cd14-4913-4619-a1ed-f3ab606af61f","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Intent:Customer 360|Customer Relationships (Theme)","tagUuid":"d9bce237-9e05-47b4-b38e-7fe4bca8c5a6|94176ee0-0375-49d6-bb3a-ce58fe88d47f","uuid":"db1727ac-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Marketing (Department)|Sales (Department)","tagUuid":"5cc3cbb0-e35a-434d-b2e5-08b1dbbd255f|92772785-b8ef-4f0f-b488-9230dbaac18d","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Products:Salesforce Platform","tagUuid":"a4973f7d-37fb-4570-b8a7-a2c55cf49b46","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Company Types:Small Businesses","tagUuid":"b7a90ddf-c065-42a8-a8ee-05065c3f4380","uuid":"db172858-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/miaw.js"></script> <link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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