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d="M35.85,47c-6.43,0-14.79-4.67-22.94-12.82C8.09,29.35,0,20,0,11.16A11.23,11.23,0,0,1,8.33.07l.12,0C11-.32,12.28,1.53,13,2.52l.14.2,5.11,7.83A4.59,4.59,0,0,1,17,16.8l-.2.17c-1,.82-2,1.59-2,2.86-.09,1.79,1.54,4.37,4.84,7.67s5.81,4.88,7.6,4.8c1.24-.06,2-1,2.81-2l.27-.33a4.57,4.57,0,0,1,6.18-1.18l7.82,5.11h0c1.14.79,3,2.67,2.67,4.73a.9.9,0,0,1,0,.16A11.89,11.89,0,0,1,35.85,47ZM8.79,2A9.23,9.23,0,0,0,2,11.14c0,5.92,4.49,13.79,12.32,21.61S29.94,45,35.83,45A9.87,9.87,0,0,0,45,38.27c.08-.93-1-2.15-1.82-2.71l-7.8-5.09a2.59,2.59,0,0,0-3.51.71l-.31.38c-.89,1.11-2.12,2.63-4.26,2.74-2.41.13-5.32-1.58-9.12-5.38s-5.54-6.74-5.42-9.19c.11-2.16,1.64-3.4,2.75-4.31l.26-.21a2.62,2.62,0,0,0,.77-3.58l-5.22-8C10.57,2.57,10,1.87,8.79,2Z"></path><path class="accentStyle" style="color:#0e5981;fill:#0e5981" d="M26.52,21.47a1,1,0,0,1-.7-.29,1,1,0,0,1,0-1.41L42.12,3.46H29.52a1,1,0,0,1,0-2h15a1,1,0,0,1,.38.07,1,1,0,0,1,.33.22,1.26,1.26,0,0,1,.21.32,1,1,0,0,1,.08.38h0v15a1,1,0,0,1-2,0V4.87L27.23,21.18A1,1,0,0,1,26.52,21.47Z"></path></g></svg></span></span>(615) 322-5000</span></button></a></div></div></div></div></div></div></div></div><div></div><div id="main-content" class="content-container data-swiftype-index='true'"><div class="module__H7ONPQ5UU3CgtlexGWHjY"><div class="module__1oeK6VyVM2jicnLiHKG3JC"><div class=" undefined module__2SJHmMQqaR6VY-Sm7Uu9uv module__3zgrHBURaL9r2VeL9vR1Dl module__1wqsrDVN5nNQ-KnqwLLrIM module__262vsoVPSvtsnw3BQK8byq data-tracker-header-title "><div class=" module__2eVr5pePkc5pvb6jwcDZaG "><div class=" module__262vsoVPSvtsnw3BQK8byq module__10nCr78JZ6-XsBp5hoiX84 "><div class=" module__3AjemP9kMQBVRUUtCBiF9R "><div tabindex="0" class=" module__1YcUAMOB61z9nkgXj-jgAS "><h1>Telehealth: Prepare for Your Appointment</h1></div></div></div></div></div></div><div class=" module__2Tzb2TUFiV6oNnP9RfG9hx module__Bvg0y869sMWg706t5K-dR "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" quickLinksMenu module__35BzWhRlTMufakBuPSN35k module__5MxJ9-rM6Zlvox6jgyeP module__2SJHmMQqaR6VY-Sm7Uu9uv "><div class="module__C8NuDUmcocD00euCpGtjY module__lqc-kVLTkgjoJnR9jOL0g"><input aria-hidden="true" id="quickLinksMenuCheckbox" type="checkbox" class=" module__2Q2bi3-OTZUhHkAMUPMqya " name="quickLinksMenuCheckbox"/><label class=" module__1GN9TF8AhKRy8xQRX1Bdb2 module__oFjZm2jHKzdSfLgxKDAYj " aria-label="Quick links menu (touch, click or tab to navigate the menu links)" tabindex="0" for="quickLinksMenuCheckbox">Quick Links</label><ul class="module__2tqwBWq-dCzXTBOiR_sQVs module__Cnbf8pD1aptyoGXt_Ph-O"><div><li><a href="#preparation-steps-f72e" rel="">Preparation Steps</a></li><li><a href="#system-requirements-8cd3" rel="">System Requirements</a></li><li><a href="#enable-camera-and-microphone-on-mobile-phones-df21" rel="">Mobile Settings</a></li><li><a href="#how-to-test-your-telehealth-device-1c1a" rel="">Testing Your Device</a></li><li><a href="#related-information-9d8f" rel="">Related Information</a></li><li class="module__3yvY4qT0SanDUWZxU2mDA module__9OGxfx9E_XnbNDelS4z2B"><input aria-hidden="true" id="more-dropdown-5" type="checkbox" name="more-dropdown-5"/><label aria-label="More menu (touch, click or tab to navigate the menu links)" tabindex="0" for="more-dropdown-5" class="data-tracker-more-dropdown-button"><span>More</span></label><div class="dropDownContainerOuter"><ul class="module__3yvY4qT0SanDUWZxU2mDA module__9OGxfx9E_XnbNDelS4z2B"><div><li><a href="#additional-helpful-videos-3c71" rel="">Helpful Videos</a></li></div></ul></div></li></div></ul></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-overview-call-to-action-paragraph "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__td9GEbixsgI6qlUXre5BX module__2DfngmQjC5SDYFlH2kUtdg "><div class="module__1YDAAxNWuJqyBADi8Er0AL"><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" textLinkDark module__1dKgtw41trakGQoB5L2D1Z module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>Telehealth is the use of live videoconferencing to let you interact with your provider. Instead of driving to your visit, you can see and talk with your provider in the convenience of your own home using a smartphone, tablet or computer with a webcam connected to the internet. There is no extra fee for this service. Co-pays, co-insurance or deductibles, if any, will be the same as an in-person visit. You do need to complete a few pre-visit steps before your appointment.</p><p><span>Tennessee state law requires patients to be physically in the State of Tennessee in order to complete a telehealth appointment.</span></p><ul><li><a href="/information/telesalud-preparese-para-su-cita">Telesalud: Prepárese para su cita</a></li><li><a href="/information/althdyr-lzyartk-telehealth-alkhdmat-alshyt-n-bud">التحضير لزيارتك : Telehealth - الخدمات الصحية عن بُعد</a></li></ul></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><div class="module__1Ohf1w_9jI6s0Kw415DVsV"><div class=" module__2XvYaKwiDMqaP7ISy6IUce module__1OAcfDcb6bIaAi5-qdMzF5 module__2SJHmMQqaR6VY-Sm7Uu9uv module__LBNLEszr9XHb4Hmppi0-2 module__j_Z4qQTXOrqojnJ8bteg8 module__3JKmrsU-geotLvEDulYmLH data-tracker-cta "><div tabindex="0" class=" module__X06TUhLsSg9dqmJ4aw_0x module__2fyuklMXShhx5nv_r4BP4m module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h3>My Health at Vanderbilt Help</h3></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p><a href="/information/my-health-vanderbilt-help">My Health at Vanderbilt Help</a></p><p><a href="/information/getting-started-my-health-vanderbilt">Getting Started with My Health at Van...</div></div></div><a class="module__2aHzYHZpC-1x4Pz_Rey2oz module__1Y5VwNBPFW5XgzKYZZxdh_">See more</a></div></div></div></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-video-paragraph "><div class=" "><div class=" module__1PHyKwNWQFlHjMc-ZGzASc module__2SJHmMQqaR6VY-Sm7Uu9uv undefined "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>How to use My Health at Vanderbilt for Your Telehealth Visit</h2></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><div style="max-width:770px"><div class="module__38TuxFTYfCSGv0XFwEk9To"><iframe title="video-embed-iframe" type="text/html" class="module__FyPFVBzQEfNqo-74fIx-M" src="https://play.vidyard.com/C2uKaTfStiXTVtg3TwfpmF" frameBorder="0" loading="lazy" referrerPolicy="no-referrer-when-downgrade" allowFullScreen=""></iframe></div></div></div></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="preparation-steps-f72e"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Preparation Steps</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><ol><li>Set up a <a href="https://myhealthatvanderbilt.com">My Health at Vanderbilt</a> account.</li><li>Download the My Health at Vanderbilt app from the <a href="https://apps.apple.com/us/app/my-health-at-vanderbilt/id1114939674">Apple App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.ta.mhav">Google Play</a> if you will be using a smartphone or tablet for your telehealth visit. You don't need an app if you access the website from a desktop browser.</li><li>Log in to My Health at Vanderbilt to review appointment details and more information.</li><li>Before your telehealth visit, you’ll need to complete your PreVisit steps. Give yourself at least 20 minutes to finish them. You can start your PreVisit up to three days before your appointment.</li></ol><p>You must pay your co-pay before you can join your telehealth visit.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="system-requirements-8cd3"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>System Requirements</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>The My Health at Vanderbilt website works with most current Web browsers and operating systems. Mobile app users must download and install My Health at Vanderbilt version 10.1.4 or higher for access.</p><p>For best results, use a system meeting or exceeding the listed specifications when accessing My Health at Vanderbilt:</p><p>Microsoft Windows</p><ul><li>Microsoft Edge (Chromium) Web browser.</li><li>Windows 10, or newer, operating system.</li><li>Telehealth visits require a webcam and audio.</li></ul><p>Apple macOS</p><ul><li>Google Chrome Web browser.</li><li>macOS 11, or newer, operating system.</li><li>Telehealth visits require a webcam and audio.</li></ul><p>Apple iOS or iPadOS</p><ul><li>iOS and iPadOS device version: 16.1.1</li><li>To check your iOS or iPadOS version, go to: Settings > General > About > iOS or iPadOS Version</li><li>You can check for available iOS or iPadOS updates by going to: Settings > General > Software Update</li></ul><p>Android</p><ul><li>The minimum operating system version required for Android devices: 12</li><li>To check your Android version, go to Settings > About phone/tablet > Software information > Android version.</li><li>You can check for available Android OS updates by going to: Settings > Software Update > Download and install.</li></ul><p>Internet</p><ul><li>Telehealth visits work best on a fast Internet connection. </li><li>4Mbps. download and 2Mbps. upload, or faster, speeds recommended.</li></ul></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="enable-camera-and-microphone-on-mobile-phones-df21"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Enable camera and microphone on mobile phones</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>For iPhone/iOS: </p><ul><li>Open “Settings” and scroll to find “Safari” in list of apps</li><li>Scroll down to locate “Camera” and select “Allow” </li><li>Tap the back arrow to return to previous screen</li><li>Find “Microphone” and select “Allow” </li></ul><p><br>For Android:</p><ul><li>Open the “Settings” app</li><li>Tap “Apps” and tap the app you want to change. If you can't find it, tap “See all apps.” </li><li>Chrome will be the first app that we will change.<ul><li>Locate “Chrome” and tap “Permissions”</li><li>Tap “Camera” and tap on the bubble that says “Allow only while using the app”</li><li>Tap the back arrow to return to the menu</li><li>Tap “Microphone” and tap on the bubble that says “Allow only while using the app”</li><li>Click the arrow back to the “Apps” menu</li></ul></li><li>Next, we will update the "My Health" app<ul><li>Locate “My Health” in app list and tap “Permissions”</li><li>Tap “Camera” and tap on the bubble that says “Allow only while using the app”</li><li>Tap the back arrow to return to the menu</li><li>Tap “Microphone” and tap on the bubble that says “Allow only while using the app”</li></ul></li><li>Now you may exit out and test the hardware for the device.<br> </li></ul></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="how-to-test-your-telehealth-device-1c1a"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>How to Test Your Telehealth Device</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><ul><li>After logging in to My Health at Vanderbilt, go to Appointments and Visits to view your upcoming telehealth appointment.</li><li>Click or tap on the details button of the telehealth appointment.</li><li>After the appointment opens, you can click or tap on the Test hardware button. This opens your default browser and automatically starts the hardware tests.</li><li>Be sure to allow the web page to use your devices.</li></ul><p>If your device cannot complete the hardware test, or if you have trouble testing your device, call our Help Desk at <a href="tel:6153434357">(615) 343-4357</a>, option 4.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-link-section-paragraph " id="related-information-9d8f"><div class=" undefined module__1AkSUDqFiVdFCy4rASkId5 module__2m03TExEItmlnqObH3z55W "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Related Information</h2></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><ul class=" module__1d_VAaqazA2ULzVDW1UyFc module__2WmmNStvBeBeTnMgLy1VON data-tracker-list-section-ul "><li class=" module__3GHpXhKSxKSNAq5ZllWOSr "><span><div class="module__1fE2fY2YIV_20lwYovRr7y"><a class="data-tracker-list-item-link module__3_fktPbFG3xKAYXIHKje-K" href="/sites/default/files/2022-11/How-to-Telehealth-Visit.pdf"><span class="module__VsfI7ybkGWof61VijTnTY">How to Do a Telehealth Visit</span> <span class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__2vZF2B_mzgO1-EL4cUC8LW module__PeUJHvTe3EAaRtg8FMaor " style="max-width:12px" data-icon-type="document_link" data-icon="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10.763 17" style="fill:none;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10"><g id="Orion_download" transform="translate(-13.5 -1.5)"><path id="layer2" style="stroke:#2a2b2e" class="cls-1" d="M16.712,10.949H14V2h9.763v8.949H21.051"></path><path id="layer1" style="stroke:#0e5981" class="cls-2" d="M23.983,20V31.119M21,27.593l2.983,3.525,2.983-3.525" transform="translate(-5.102 -13.119)"></path></g></svg></span></a></div></span></li><li class=" module__3GHpXhKSxKSNAq5ZllWOSr "><span><div class="module__1fE2fY2YIV_20lwYovRr7y"><a class="data-tracker-list-item-link module__3_fktPbFG3xKAYXIHKje-K" href="/sites/default/files/2022-12/invite-guest-telehealth-visit.pdf"><span class="module__VsfI7ybkGWof61VijTnTY">How to Invite a Guest to a Telehealth Visit</span> <span class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__2vZF2B_mzgO1-EL4cUC8LW module__PeUJHvTe3EAaRtg8FMaor " style="max-width:12px" data-icon-type="document_link" data-icon="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10.763 17" style="fill:none;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10"><g id="Orion_download" transform="translate(-13.5 -1.5)"><path id="layer2" style="stroke:#2a2b2e" class="cls-1" d="M16.712,10.949H14V2h9.763v8.949H21.051"></path><path id="layer1" style="stroke:#0e5981" class="cls-2" d="M23.983,20V31.119M21,27.593l2.983,3.525,2.983-3.525" transform="translate(-5.102 -13.119)"></path></g></svg></span></a></div></span></li><li class=" module__3GHpXhKSxKSNAq5ZllWOSr "><span><div class="module__1fE2fY2YIV_20lwYovRr7y"><a class="data-tracker-list-item-link module__3_fktPbFG3xKAYXIHKje-K" href="/childrens-hospital/information/my-health-vanderbilt-help" target="_self"><span class="module__VsfI7ybkGWof61VijTnTY">My Health at Vanderbilt Help</span> </a></div></span></li></ul></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="additional-helpful-videos-3c71"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Additional Helpful Videos</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><ul><li><a href="https://share.vidyard.com/watch/BeSsVTXravzA7WYx7QWyUP?" target="_blank">Download My Health At Vanderbilt on an iPhone</a></li><li><a href="https://share.vidyard.com/watch/zYcksJoECsYfeNdairzPfD?" target="_blank">Sign Up for My Health at Vanderbilt Using Mobile Device</a></li><li><a href="https://share.vidyard.com/watch/9E3ZMnYBuuqAifAZSPV7FY?" target="_blank">Disable Safari Pop-Up Blocker on iPhone or iPad</a></li><li><a href="https://share.vidyard.com/watch/L9WaqepPuYMNbyLPZyQmnb?" target="_blank">Disable Pop-Up Blockers in Chrome</a></li><li><a href="https://share.vidyard.com/watch/M97ehALsZApjumWAYyTvvi?" target="_blank">Disable Pop-Up Blockers in Safari</a></li><li><a href="https://share.vidyard.com/watch/A6hEhamiuJE2pWXKjqNADD?" target="_blank">Disable Pop-Up Blockers in Microsoft Edge</a></li><li><a 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Vanderbilt®, Vanderbilt University Medical Center®, V Oak Leaf Design®, Monroe Carell Jr. Children’s Hospital at Vanderbilt® and Vanderbilt Health® are trademarks of The Vanderbilt University.</p><p><a href="https://www.google.com/maps/place/1211+Medical+Center+Dr,+Vanderbilt+University,+Nashville,+TN+37232/@36.1414005,-86.8017759,17z/data=!3m1!4b1!4m2!3m1!1s0x886466a2788f95c9:0x6edd48fa19d2352d">Vanderbilt University Medical Center</a><br><a href="https://www.google.com/maps/place/1211+Medical+Center+Dr,+Vanderbilt+University,+Nashville,+TN+37232/@36.1414005,-86.8017759,17z/data=!3m1!4b1!4m2!3m1!1s0x886466a2788f95c9:0x6edd48fa19d2352d">1211 Medical Center Drive, Nashville, TN 37232</a></p><p><a href="tel:16153225000">(615) 322-5000</a></p></div></div></footer></div></div><script src="/_next/static/chunks/webpack-300fe356bee8bfcf.js" 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href=\"/information/my-health-vanderbilt-help\"\u003eMy Health at Vanderbilt Help\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/getting-started-my-health-vanderbilt\"\u003eGetting Started with My Health at Vanderbilt\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/view-and-change-account-settings\"\u003eView and Change Account Settings\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/access-appointments-and-prescriptions\"\u003eAccess Appointments and Prescriptions\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/access-your-health-record\"\u003eAccess Your Health Record\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/access-your-billing-information\"\u003eAccess Your Billing Information\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/message-your-provider\"\u003eMessage Your Provider\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/requesting-proxy-access\"\u003eObtain Access to Child/Dependent Account\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/telehealth-prepare-your-appointment\"\u003eTelehealth: Prepare for Your Appointment\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/evisits-medical-advice-my-health-vanderbilt\"\u003eeVisits: Medical Advice in My Health at Vanderbilt\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"/information/myhealth-snapshot\"\u003eMyHealth Snapshot – Completing Health Surveys\u003c/a\u003e\u003cbr\u003e\u0026nbsp;\u003c/p\u003e15:T5e0,\u003cp\u003eThe My Health at Vanderbilt website works"])</script><script>self.__next_f.push([1," with most current Web browsers and operating systems. Mobile app users must download and install My Health at Vanderbilt version 10.1.4 or higher for access.\u003c/p\u003e\u003cp\u003eFor best results, use a system meeting or exceeding the listed specifications when accessing My Health at Vanderbilt:\u003c/p\u003e\u003cp\u003eMicrosoft Windows\u003c/p\u003e\u003cul\u003e\u003cli\u003eMicrosoft Edge (Chromium) Web browser.\u003c/li\u003e\u003cli\u003eWindows 10, or newer, operating system.\u003c/li\u003e\u003cli\u003eTelehealth visits require a webcam and audio.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eApple macOS\u003c/p\u003e\u003cul\u003e\u003cli\u003eGoogle Chrome Web browser.\u003c/li\u003e\u003cli\u003emacOS 11, or newer, operating system.\u003c/li\u003e\u003cli\u003eTelehealth visits require a webcam and audio.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eApple iOS or iPadOS\u003c/p\u003e\u003cul\u003e\u003cli\u003eiOS and iPadOS device version: 16.1.1\u003c/li\u003e\u003cli\u003eTo check your iOS or iPadOS version, go to: Settings \u0026gt; General \u0026gt; About \u0026gt; iOS or iPadOS Version\u003c/li\u003e\u003cli\u003eYou can check for available iOS or iPadOS updates by going to: Settings \u0026gt; General \u0026gt; Software Update\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAndroid\u003c/p\u003e\u003cul\u003e\u003cli\u003eThe minimum operating system version required for Android devices: 12\u003c/li\u003e\u003cli\u003eTo check your Android version, go to Settings \u0026gt; About phone/tablet \u0026gt; Software information \u0026gt; Android version.\u003c/li\u003e\u003cli\u003eYou can check for available Android OS updates by going to: Settings \u0026gt; Software Update \u0026gt; Download and install.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eInternet\u003c/p\u003e\u003cul\u003e\u003cli\u003eTelehealth visits work best on a fast Internet connection.\u0026nbsp;\u003c/li\u003e\u003cli\u003e4Mbps. download and 2Mbps. upload, or faster, speeds recommended.\u003c/li\u003e\u003c/ul\u003e16:T53a,\u003cp\u003eFor iPhone/iOS:\u0026nbsp;\u003c/p\u003e\u003cul\u003e\u003cli\u003eOpen “Settings” and scroll to find “Safari” in list of apps\u003c/li\u003e\u003cli\u003eScroll down to locate “Camera” and select “Allow”\u0026nbsp;\u003c/li\u003e\u003cli\u003eTap the back arrow to return to previous screen\u003c/li\u003e\u003cli\u003eFind “Microphone” and select “Allow”\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003eFor Android:\u003c/p\u003e\u003cul\u003e\u003cli\u003eOpen the “Settings” app\u003c/li\u003e\u003cli\u003eTap “Apps” and tap the app you want to change. If you can't find it, tap “See all apps.”\u0026nbsp;\u003c/li\u003e\u003cli\u003eChrome will be the first app that we will change.\u003cul\u003e\u003cli\u003eLocate “Chrome” and tap “Permissions”"])</script><script>self.__next_f.push([1,"\u003c/li\u003e\u003cli\u003eTap “Camera” and tap on the bubble that says “Allow only while using the app”\u003c/li\u003e\u003cli\u003eTap the back arrow to return to the menu\u003c/li\u003e\u003cli\u003eTap “Microphone” and tap on the bubble that says “Allow only while using the app”\u003c/li\u003e\u003cli\u003eClick the arrow back to the “Apps” menu\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003eNext, we will update the \"My Health\" app\u003cul\u003e\u003cli\u003eLocate “My Health” in app list and tap “Permissions”\u003c/li\u003e\u003cli\u003eTap “Camera” and tap on the bubble that says “Allow only while using the app”\u003c/li\u003e\u003cli\u003eTap the back arrow to return to the menu\u003c/li\u003e\u003cli\u003eTap “Microphone” and tap on the bubble that says “Allow only while using the app”\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli\u003eNow you may exit out and test the hardware for the device.\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e17:[\"childrens-hospital\",\"vanderbilt-health\"]\n18:[]\n"])</script><script>self.__next_f.push([1,"8:[[\"$\",\"$L11\",null,{\"schema\":\"{\\n \\\"@context\\\": \\\"https://schema.org\\\",\\n \\\"@type\\\": \\\"NewsArticle\\\",\\n \\\"mainEntityOfPage\\\": {\\n \\\"@type\\\": \\\"WebPage\\\",\\n \\\"@id\\\": \\\"/information/telehealth-prepare-your-appointment\\\"\\n },\\n \\\"headline\\\": \\\"Telehealth: Prepare for Your Appointment\\\",\\n \\\"datePublished\\\": \\\"2020-05-20T20:52:01.000Z\\\",\\n \\\"dateModified\\\": \\\"2024-11-04T17:27:03.000Z\\\",\\n \\\"author\\\": {\\n \\\"@type\\\": \\\"Organization\\\",\\n \\\"name\\\": \\\"Vanderbilt Health\\\"\\n },\\n \\\"publisher\\\": {\\n \\\"@type\\\": \\\"Organization\\\",\\n \\\"name\\\": \\\"Vanderbilt Health\\\"\\n },\\n \\\"description\\\": \\\"\u003cp\u003eTelehealth is the use of live videoconferencing to let you interact with your provider. 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logging in to My Health at Vanderbilt, go to Appointments and Visits to view your upcoming telehealth appointment.\u003c/li\u003e\u003cli\u003eClick or tap on the details button of the telehealth appointment.\u003c/li\u003e\u003cli\u003eAfter the appointment opens, you can click or tap on the Test hardware button.\u0026nbsp;This opens your default browser and automatically starts the hardware tests.\u003c/li\u003e\u003cli\u003eBe sure to allow the web page to use your devices.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf your device cannot complete the hardware test, or if you have trouble testing your device, call our Help Desk at\u0026nbsp;\u003ca href=\\\"tel:6153434357\\\"\u003e(615) 343-4357\u003c/a\u003e, option 4.\u003c/p\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Testing Your Device\",\"type\":\"text\",\"quickLinkId\":\"how-to-test-your-telehealth-device-1c1a\"},{\"id\":\"9d8fd1e3-0c53-4e5c-92a4-1066c2a582a7\",\"title\":\"Related Information\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Related Information\",\"type\":\"link-section\",\"quickLinkId\":\"related-information-9d8f\",\"data\":[{\"id\":\"c5e02bda-ff1f-466a-bb44-af962151eda7\",\"title\":\"How to Do a Telehealth Visit\",\"path\":\"/sites/default/files/2022-11/How-to-Telehealth-Visit.pdf\"},{\"id\":\"2f1ecc3d-c9ac-4d82-8c2b-4b8cd508f56f\",\"title\":\"How to Invite a Guest to a Telehealth Visit\",\"path\":\"/sites/default/files/2022-12/invite-guest-telehealth-visit.pdf\"},{\"id\":\"b289baf3-58f6-4e95-917a-415205ec6429\",\"path\":\"/childrens-hospital/information/my-health-vanderbilt-help\",\"uri\":\"/childrens-hospital/information/my-health-vanderbilt-help\",\"title\":\"My Health at Vanderbilt Help\",\"attributes\":{\"target\":\"_self\"}}]},{\"id\":\"3c71e9e2-a0a3-40eb-a95b-235c870a7b18\",\"title\":\"Additional Helpful Videos\",\"body\":\"\u003cul\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/BeSsVTXravzA7WYx7QWyUP?\\\" target=\\\"_blank\\\"\u003eDownload My Health At Vanderbilt on an iPhone\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/zYcksJoECsYfeNdairzPfD?\\\" target=\\\"_blank\\\"\u003eSign Up for My Health at Vanderbilt Using Mobile Device\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/9E3ZMnYBuuqAifAZSPV7FY?\\\" target=\\\"_blank\\\"\u003eDisable Safari Pop-Up Blocker on iPhone or iPad\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/L9WaqepPuYMNbyLPZyQmnb?\\\" target=\\\"_blank\\\"\u003eDisable Pop-Up Blockers in Chrome\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/M97ehALsZApjumWAYyTvvi?\\\" target=\\\"_blank\\\"\u003eDisable Pop-Up Blockers in Safari\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\\\"https://share.vidyard.com/watch/A6hEhamiuJE2pWXKjqNADD?\\\" target=\\\"_blank\\\"\u003eDisable Pop-Up Blockers 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