CINXE.COM

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value="wide"><input type="hidden" id="hdnHideBannerImage" value=""><input type="hidden" id="hdnHideRightContact" value=""><input type="submit" id="btnToggleContent" name="btnToggleContent" aria-hidden="true" class="hideButton"></form> </div> <div id="printAreaContent" tabindex="-1"> <p><img class="Right" title="2019 Water Main Flushing" src="/en/our-community/resources/Photos-/Water-Main-Flushing-2019-.jpg" alt="Water Main Flushing" width="474" height="260"></p> <p>If you have concerns regarding water supply and distribution, or sewage collection and disposal, contact the Public Works Yard at 250-632-8930 or the Engineering Department at 250-632-8906.</p> <h2><strong>For Water Main or Sewer Issues</strong></h2> <ul> <li>For Water Services, including shut-offs, turn-ons and connections, call the District of Kitimat municipal office at 250-632-8900.  Monday to Friday between 8:30 a.m. and 4:30 p.m.</li> </ul> <ul> <li><strong>For water EMERGENCIES call the Public Works Yard at 250-632-8930. </strong><br><strong>Monday to Friday between 7:00 a.m. and 3:30 p.m. with lunch Between 12:00 to 12:30</strong><br>(Summer hours effective May 21, 2024)</li> </ul> <ul> <li>Outside of these hours please call the Fire Hall at 250-632-8940</li> </ul> <p>Residential water fees (and garbage fees) are listed on your property taxes.  Seniors receive a 10% discount.</p> <p>Commercial water fees are invoiced semi-annually based on consumption.</p> <p> </p> <table class="icrtAccordion" border="0"> <tbody> <tr> <td data-name="accParent">Winter Weather Reminders</td> </tr> <tr> <td style="height: 40px;" data-name="accChild"><br> <p><img class="Center" src="/en/resources/winter-weather-reminders.jpg" alt="" width="570" height="231"></p> <p>During the winter it is not uncommon for some properties in Kitimat to experience frozen water lines.</p> <p>In fact, due to the age of certain neighbourhoods, different areas of town might have a higher risk of frozen water lines when the weather is very cold, due to the varying depths of the water line service.</p> <p>The District of Kitimat can’t prevent your water lines from freezing, but you can through some basic steps.</p> <ul> <li>The best way to prevent your water line from freezing is to keep a small, continuous flow of water running in your home. Running a tap in your home, even just at a low trickle, will keep water moving and prevent freezing.</li> <li>Residents with a history of frozen water lines should take these steps to prevent future issues. (Continually monitor your flow to ensure water properly drains)</li> <li>Anyone using this method should keep the water flowing until they are certain the community has escaped the cold weather and is no longer experiencing frost.</li> <li>If you suspect your water lines have frozen, it is up to you to thaw them, or have them thawed. Call a plumber and discuss options for safely thawing your water lines in the event they are frozen.</li> </ul> </td> </tr> </tbody> </table> <table class="icrtAccordion" border="0"> <tbody> <tr> <td>View Your Utility Bills</td> </tr> <tr> <td>To see your utility bills, register with our <a title="Open new window to view online A-MAIS service" href="https://secure.amaistech.com/ePAY-ePRINT/First?client=kitimat" target="_blank" aria-label="online A-MAIS service opens in new window">online A-MAIS service</a>.</td> </tr> <tr> <td>Water System </td> </tr> <tr> <td> <p>All our forms related to water service are listed <a title="View our Applications Licences and Permits page" href="/en/municipal-hall/applications-licences-and-permits.aspx">here</a> under Engineering and Building Departments.</p> <p>You can find our water system regulations in Part 6 Division 3 of the <a title="View our Bylaws page" href="/en/municipal-hall/bylaws.aspx">Kitimat Municipal Code</a>.</p> <p>The Annual Water Report can be found on our Reports and Plans page <a title="View our page" rel="noopener noreferrer" href="/en/municipal-hall/reports-and-plans.aspx#Water-Report" target="_blank" aria-label="here opens in new window">here</a>.<br><br></p> <table class="icrtAccordion" border="0"> <tbody> <tr> <td>Water Quality</td> </tr> <tr> <td> <table class="icrtAccordion" border="0"> <tbody> <tr> <td>Drinking Water Overview - Frequently Asked Questions</td> </tr> <tr> <td> <p><img class="Right" src="/en/our-community/resources/Water-Faucet-for-Water-Quality-Web-Page.JPG" alt="Water faucet" width="261" height="242">The District of Kitimat (District) has completed a review and plan for improvements of the Kitimat community water system. Regulations and treatment objectives for drinking water in British Columbia have changed, and Kitimat’s water system requires upgrades to meet these regulatory requirements. The District has been actively involved in planning to meet provincial drinking water objectives, and continuing to provide the residents of Kitimat with secure, safe and reliable drinking water. Below are some questions and answers, including background information on how the District is planning to meet these objectives.</p> <h2>Why are improvements needed for the existing water treatment system?</h2> <p>It has been identified that the District’s water system is not aligned with provincial guidelines (<a title="Open new window to view Drinking Water Treatment Objectives for Surface Water" href="https://www2.gov.bc.ca/assets/gov/environment/air-land-water/water/waterquality/how-drinking-water-is-protected-in-bc/part_b_-_5_surface_water_treatment_objectives.pdf" target="_blank" aria-label="Drinking Water Treatment Objectives for Surface Water opens in new window">Drinking Water Treatment Objectives for Surface Water</a>). The District is working with Northern Health to identify priorities and upgrades to meet the objectives.</p> <p>The upgraded system will reduce turbidity-related water quality and boil water notices, as well as provide a pH balanced water supply, and reduce the risk of pathogens in our drinking water.</p> <h2>Why now? What has changed?</h2> <p>New provincial surface water treatment objectives are being applied consistently across BC. Northern Health has prioritized municipal water systems which use surface water (including Kitimat) for moving towards compliance with these objectives.</p> <p>Since water quality issues have been identified and provincial guidelines were updated, the District has been working with Northern Health to proactively address issues.</p> <p>In December 2019, the District completed a year-long detailed sampling program to help determine specific water quality issues. Even before getting the sampling results, the District already began implementing some improvements to the municipal water system, such as installation of a new water turbidity meter, and increasing signage around water intakes.</p> <h2>Is the Kitimat River a safe source of drinking water?</h2> <p>Yes, the Kitimat River is a safe source of drinking water.</p> <p>Ensuring safe drinking water requires two important steps:</p> <ol> <li>Protecting the water at the source</li> <li>Treating the water provided to residents</li> </ol> <p><strong>Protecting the Water at the Source</strong></p> <p>The Kitimat River drainage basin is approximately 2,000 square kilometers and includes many smaller, sub-watersheds. The watershed’s health depends on activities in the area, as well as the natural composition of the land, including vegetation, wildlife and weather patterns.</p> <p>Most of the watershed falls under the Private Managed Forest Land Act and is considered to be in a near pristine condition. The District does not have direct control over activities in this land area, however, we actively engage in consultation and campaign efforts with stakeholders, such as industry and other levels of government, to advance the interests of the community.</p> <p>The water quality in the Kitimat River is generally excellent with the exception of conditions that disrupt regular river flow. Proposed upgrades will address this issue.</p> <p><strong>Treating the Water Provided to Residents</strong></p> <p>The District presently treats the municipal water system with chlorine. Chlorination treatment eliminates or reduces microorganisms that are naturally found in water. Additional treatment options may be considered in the future.</p> <h2>What is turbidity? Why does it result in water advisory or boil water notices?</h2> <p>During high rainfall events, runoff from the Kitimat River becomes cloudy with particulates (dirt), which is also known as turbidity. Elevated turbidity levels can impact the effectiveness of chlorine to adequately disinfect the water and increases the risk of pathogens, resulting in water advisory or boil water notices being issued to ensure safe drinking water.</p> <h2>Are there any current risks to me?</h2> <p>The District of Kitimat regularly tests both the source and treated water for bacteriological and chemical parameters to make sure it is safe in accordance with drinking water regulations and guidelines. Samples taken from the Kitimat community water system meet all requirements from the <em>Health Canada Guidelines for Canadian Drinking Water Quality</em>. Water from municipal infrastructure consistently tests safe according to these guidelines. In some cases, water from private property has tested above the current guidelines with respect to lead and copper. The main source of these elevated levels in Kitimat’s drinking water is a result of plumbing infrastructure on private property.</p> <p>The District has prepared important messaging for Potential of Lead and Copper in Drinking Water which can be found below.</p> <h2>What has the District done to ensure safe drinking water so far?</h2> <p><strong>2016</strong></p> <ul> <li>The District worked with Northern Health to develop permit conditions.  These conditions were used to develop a plan for short and long term improvements to be in compliance with Provincial Drinking Water Treatment Objectives.</li> </ul> <p><strong>2018</strong></p> <ul> <li>The District completed a source water intake review.</li> <li>The District started conducting a lead sampling program in accordance with provincial protocol.</li> </ul> <p><strong>2019</strong></p> <ul> <li>The District commissioned an updated Water Conservation Plan.</li> <li>The District commissioned a water system assessment with recommendations for upgrades.</li> </ul> <h2>What water system upgrades are being proposed?</h2> <p>Some of the proposed upgrades include, but are not limited to:</p> <ul> <li>Upgraded intake galleries in the Kitimat River to reduce incidences of turbidity related water advisory and boil water notices.</li> <li>Ultra-violet treatment to supplement the existing chlorination treatment to reduce the risk of bacteria, parasites and viruses from the water, and meet drinking water treatment objectives for two treatment processes.</li> <li>Water conditioning – soda ash injection to balance alkalinity and slightly acidic water pH.</li> <li>Evaluate converting from chlorine gas injection for treatment to chlorine liquid injection which is safer and has less of an impact on water pH.</li> </ul> <p>The District will continue to work with Northern Health to ensure upgrades are appropriate, effective, and efficient for Kitimat’s water system prior to implementation. District of Kitimat Council will decide which upgrades to pursue.</p> <h2>When will the upgrades on the District system be complete?</h2> <p>The District has developed a multi-year improvement plan. Upgrades will continue in 2020, and be completed by 2024. Some of the upgrades are simple and inexpensive, while others are more complex and expensive.</p> <p>In 2020, the District plans upgrades to the water system which could include the following: installing a water conditioning system and converting from chlorine gas injection to liquid chlorine injection.</p> <h2>How much will it cost to make the improvements to the water system?</h2> <p>Engineering and construction of the upgrades for the water treatment system is estimated to cost several million dollars and be spread over the upgrade period.</p> <p> </p> <p class="defaultButton-Blue"><a title="Open new window to view PDF Version" href="/en/our-community/resources/20-01-06_DoK_Overall-Water-System-Community-Update-FINAL.pdf" target="_blank" aria-label="PDF Version opens in new window">PDF Version</a></p> </td> </tr> <tr> <td> Potential of Lead and Copper in Drinking Water</td> </tr> <tr> <td> <p><img class="Right" src="/en/our-community/resources/Cup-of-Water-2.JPG" alt="Glass of water" width="262" height="235">Lead and copper in drinking water is a potential health concern in many Canadian communities.</p> <p>Until 1975, lead was commonly used in plumbing fixtures, solders and pipes. Copper is still commonly used in plumbing infrastructure. Under certain conditions lead and copper can leach into drinking water through contact with plumbing infrastructure on private property.</p> <p>On March 18, 2019, Health Canada published revised guidelines concerning lead concentration in Canadian drinking water. The reduction of the maximum allowable concentration of lead in drinking water went from 0.01 mg/L set in 1992 to 0.005 mg/L set in 2019.</p> <p>The District of Kitimat initiated a lead and copper testing program in 2018, and concluded in 2019. Results indicated that there is a presence of lead in some older homes. The information below is provided by the District of Kitimat, in conjunction with Northern Health, to inform the public on this matter.</p> <h2>Is there lead and copper in my drinking water?</h2> <p>Potentially. The District of Kitimat treats and regularly tests its source water to make sure it is safe according to drinking water guidelines. Water from municipal infrastructure consistently tests safe according to these guidelines. In some cases, water from private property has tested above the current guidelines. The main source of lead in Kitimat’s drinking water is a result of plumbing infrastructure on private property.</p> <h2>What are the Health Concerns?</h2> <p>Prolonged exposure to elevated levels of lead can impair neurological development. Infants, children, and pregnant women are most susceptible to these effects. Refer to <a title="Open new window to view HealthLinkBC" href="https://www.healthlinkbc.ca/healthlinkbc-files/lead-drinking-water" target="_blank" aria-label="HealthLinkBC opens in new window">HealthLinkBC</a> online for more details. </p> <p>Although you need small amounts of copper to be healthy, too much copper in drinking water can lead to nausea, stomach pain, vomiting and diarrhea. More details can be found at <a title="Open new window to view Health Canada" href="https://www.canada.ca/en/health-canada/services/publications/healthy-living/water-talk-copper.html" target="_blank" aria-label="Health Canada opens in new window">Health Canada</a>.  </p> <h2>How can I find out if my water is affected?</h2> <p>Lead and copper can be found in trace amounts in all water. Testing of lead and copper concentrations in water on private property is the responsibility of the property owner. You can purchase a variety of home based tests to assess the lead and copper levels in   your water. However, Northern Health recommends that you test your tap water lead and copper levels using a lab that is accredited by the Canadian Association for Laboratory Accreditation (CALA) for analysis of lead. More information can be found at <a title="Open new window to view Northern Health" href="https://www.northernhealth.ca/services/environmental-health/drinking-water/drinking-water-resources" target="_blank" aria-label="Northern Health opens in new window">Northern Health</a>. </p> <h2>How can I reduce lead and copper in my water?</h2> <ol> <li>Flush - Flush faucets until the water runs as cold as possible before using the water for drinking,   cooking, or teeth brushing. This is especially important when water has been sitting in the pipes for long periods of time. When the water runs noticeably colder, you are receiving fresh water from beyond the building.  <a title="Open new window to view HealthLinkBC" href="https://www.healthlinkbc.ca/healthlinkbc-files/lead-drinking-water" target="_blank" aria-label="HealthLinkBC opens in new window">HealthLinkBC</a> <a href="https://www.healthlinkbc.ca/healthlinkbc-files/lead-drinking-water" target="_blank" aria-label=" opens in new window"><br></a></li> <li>Filter - Install lead removing filters on your drinking water taps. These are available at hardware stores.   Filters should state that they are certified to NSF/ANSI standard 53.</li> <li>Replace - Replace pipes and plumbing fixtures containing lead and copper in your building. Replace with CSA low lead content verified plumbing materials. </li> </ol> <p>These options are at the homeowner's expense.</p> <p> </p> <p class="defaultButton-Blue"><a title="Open new window to view PDF Version" href="/en/our-community/resources/20-01-03_Lead-and-Copper-in-Water-FINAL.pdf" target="_blank" aria-label="PDF Version opens in new window">PDF Version</a></p> <h2>Resources:</h2> <ul> <li><a title="Open new window to view Drinking water: What about lead?" href="https://www.canada.ca/en/health-canada/services/environmental-workplace-health/reports-publications/water-quality/what-about-lead.html" target="_blank" aria-label="Drinking water: What about lead? opens in new window">Drinking water: What about lead?</a> </li> <li><a title="Open new window to view Guideline for Canadian drinking water quality: Guideline technical document - Lead  " href="https://www.canada.ca/content/dam/hc-sc/documents/services/publications/healthy-living/guidelines-canadian-drinking-water-quality-guideline-technical-document-lead/guidance-document/guidance-document.pdf" target="_blank" aria-label="Guideline for Canadian drinking water quality: Guideline technical document - Lead  opens in new window">Guideline for Canadian drinking water quality: Guideline technical document - Lead </a><a href="https://www.canada.ca/content/dam/hc-sc/documents/services/publications/healthy-living/guidelines-canadian-drinking-water-quality-guideline-technical-document-lead/guidance-document/guidance-document.pdf"><br></a></li> <li><a title="Open new window to view Water talk - Copper in drinking water" href="https://www.canada.ca/en/health-canada/services/publications/healthy-living/water-talk-copper.html#a4" target="_blank" aria-label="Water talk - Copper in drinking water opens in new window">Water talk - Copper in drinking water</a> <a href="https://www.canada.ca/en/health-canada/services/publications/healthy-living/water-talk-copper.html#a4"><br></a></li> <li><a title="Open new window to view Copper in drinking water: Guideline technical document for consultation" href="https://www.canada.ca/en/health-canada/programs/consultation-copper-drinking-water/document.html" target="_blank" aria-label="Copper in drinking water: Guideline technical document for consultation opens in new window">Copper in drinking water: Guideline technical document for consultation</a></li> </ul> </td> </tr> </tbody> </table> </td> </tr> <tr> <td> Water Rates</td> </tr> <tr> <td> Rates, Part 6 Division 5 of the <a title="View our Bylaws page" href="/en/municipal-hall/bylaws.aspx">Kitimat Municipal Code</a></td> </tr> <tr> <td> Use of Fire Hydrants</td> </tr> <tr> <td> <p>Fire hydrants are essential for fire suppression and therefore fire hydrant use is by permission only and restricted to properly trained contractors or developers.  Bulk water use is exclusive to subdivision development and/or road construction improvements.</p> <p>Forms for use of hydrants are available <a title="View our page" rel="noopener noreferrer" href="/en/municipal-hall/applications-licences-and-permits.aspx#Engineering-Forms" target="_blank" aria-label="here under the Engineering Forms opens in new window">here under the Engineering Forms</a></p> <p><a title="Open file in new window: Bulk-Water-Fill-Station-Users-Agreement.pdf" href="/en/municipal-hall/resources/Documents/Bulk-Water-Fill-Station-Users-Agreement.pdf" target="_blank" aria-label="  opens in new window"> </a></p> </td> </tr> <tr> <td>Annual Water Main Flushing</td> </tr> <tr> <td> <p>The water mains in Kitimat are flushed annually in the spring to remove sediment and refresh the pipes. Potable water is flushed at a high velocity through the mains to help keep drinking water safe and clean.</p> <p><strong>For 2024 the water main flushing starts on April 15 and is scheduled to run until early in July.</strong></p> <p>During water main flushing you may get short periods of low pressure and discoloured water.  <span class="Underline">This is temporary and not a health hazard.</span> </p> <p>If your water becomes discoloured: </p> <ul> <li>Run your taps until the water clears</li> <li>Avoid using hot water while the water is discoloured. </li> </ul> </td> </tr> </tbody> </table> </td> </tr> <tr> <td> Sewer Service</td> </tr> <tr> <td>Regulations on our public utilities are available in Part 6 Division 5 of the <a title="View our Bylaws page" href="/en/municipal-hall/bylaws.aspx">Kitimat Municipal Code</a>. <p>Forms related to sewer service include:</p> <ul> <li><a title="View our page" rel="noopener noreferrer" href="/en/municipal-hall/applications-licences-and-permits.aspx#Engineering-Forms" target="_blank" aria-label="Engineering Information Request Form  opens in new window">Engineering Information Request Form </a>- to find a service location on your property</li> <li><a title="Open file in new window: Part-6-Div-6.pdf" href="/en/municipal-hall/resources/Documents/Part-6-Div-6.pdf" target="_blank" aria-label="Sewage disposal opens in new window">Sewage disposal</a></li> </ul> <p>Other forms for public utilities are available <a href="/en/municipal-hall/applications-licences-and-permits.aspx">here</a> under the Engineering and Building Departments section.</p> <table class="icrtAccordion" border="0"> <tbody> <tr> <td> Sewer Backups</td> </tr> <tr> <td> <p>As a homeowner, you own and are responsible for maintaining the sewer pipe that runs from your home to the property line.</p> <p>If the sanitary sewer backs up into your home through the floor drains, sinks or toilets it is usually caused by blockages in the pipe that runs between your home and the main sanitary sewer pipe.  Blockages in sewers can be caused by soil settlement, misaligned joints, tree root infiltration or pipe collapses. Other culprits are cooking grease, rags, or pieces of solid debris that have been flushed down a household drain or toilet.</p> </td> </tr> <tr> <td> Sewer Rates</td> </tr> <tr> <td> Rates, Part 6 Division 5 of the <a title="View our page" rel="noopener noreferrer" href="/en/municipal-hall/bylaws.aspx#Part-6---Public-Utilities" target="_blank" aria-label="Kitimat Municipal Code opens in new window">Kitimat Municipal Code</a></td> </tr> </tbody> </table> <p> </p> </td> </tr> </tbody> </table> <p> </p> <p> </p> </div> <div id="contactMainContainer"> <div class="contactContainer"> <div class="contactHeader"> <div class="contactHeaderTitle"> <p>Contact Us</p> </div> </div>  <div class="contactBody"> </div> <div class="contactFooter"></div> </div> </div> </div> </div> </div>  <div id="subNavWrapper" class="nocontent"> <nav id="subNavContainer" class="cf"> <ul class="subNav" id="topSubNav"><li><a title="View our Utilities page" href="/en/our-community/utilities.aspx" class="current"><span>Utilities</span></a></li></ul><ul class="showAllWrapper subnav"><li><a href="#" class="extendedMenu" title=""><span> View full menu </span></a><ul id="extendedMenu" class="subNav hidden"><li><li><a title="View our Animal Control page" href="/en/municipal-hall/animal-control.aspx" class=""><span>Animal Control</span></a></li><li><a title="View our Building and Land Development page" href="/en/business-and-development/building-and-land-development.aspx" class=""><span>Building and Land Development</span></a></li><li><a title="View our Building Permits page" href="/en/business-and-development/building-permits.aspx" class=""><span>Building Permits</span></a></li><li><a title="View our Cemetery page" href="/en/our-community/cemetery.aspx" class=""><span>Cemetery</span></a></li><li><a title="View our Emergency Notification System page" href="/en/city-services/EmergencyNotificationSystem.aspx?_mid_=1284" class=""><span>Emergency Notification System</span></a></li><li><a title="View our Emergency Preparedness page" href="/en/city-services/emergency-preparedness.aspx" class="" target="_blank"><span>Emergency Preparedness</span></a></li><li><a title="View our Emergency Services page" href="/en/our-community/emergency-services.aspx?_mid_=54185" class=""><span>Emergency Services</span></a></li><li><a title="Click here to learn more about flood mapping" href="/en/business-and-development/flood-mapping.aspx" class=""><span>Flood Mapping</span></a></li><li><a title="View our Way Less Waste page" href="/en/our-community/way-less-waste.aspx" class=""><span>Garbage, Recycling, and Food Waste</span></a></li><li><a title="View our Roads and Sidewalks page" href="/en/our-community/roads-and-sidewalks.aspx" class=""><span>Roads and Sidewalks</span></a></li><li><a title="Snow clearing" href="/en/city-services/snow-clearing.aspx" class=""><span>Snow</span></a></li><li><a title="Open file in new window: Who Does This Stuff.pdf" href="/en/city-services/resources/Who-does-this-stuff--July-2021-002.pdf" class=""><span>Who Does This Stuff</span></a></li></li></ul></li></ul> </nav> </div> </div> </div>  <div class="banner-ribbon"> <div class="ic-container-fluid"> <h2>Stay In Touch</h2> <p>Sign up to receive information from Kitimat directly to your inbox. 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